Ricoh jobs in Atlanta, GA

**Job Title:** Site Leader **Summary:** As the Site Leader, you play a pivotal role in the daily operations of our small-site, embodying a beacon of support and guidance for our dedicated team. Your mission includes ensuring seamless facility operations, maintaining profitability, and exceeding customer service expectations. You serve as the primary point of contact for both our valued customers and internal stakeholders, ensuring smooth contract compliance and addressing any concerns with warmth and efficiency. **Roles and Responsibilities:** + Oversee daily operations with an eye towards innovation and future trends, leveraging data-driven insights to guide decision-making. + Serve as the primary point of contact for customer issues, maintaining contract compliance and service excellence while embodying an energetic and service-oriented approach. + Drive efficiency and satisfaction through open-minded and authentic leadership, adapting to evolving challenges with adaptability and accountability. + Mentor and empower a diverse team with an energetic and accountable approach, providing guidance on job assignments, schedules, and support. + Tackle challenges head-on, demonstrating adaptability and open-mindedness in analyzing and resolving issues while upholding our commitment to service level agreements. + Manage inventory efficiently, incorporating data-driven approaches to optimize supplies and resources while coordinating logistics for conference rooms and AV equipment. + Ensure accurate and timely completion of administrative tasks, utilizing data-driven insights to streamline processes and enhance operational efficiency. + Provide flexible support to other departments and vendors as needed, demonstrating adaptability and an authentic commitment to service excellence. **Qualifications (Must Have):** + High school diploma or GED. + A minimum of 2 years of experience in a related field. + Demonstrated proficiency in technology and customer-facing roles. + Exceptional communication skills, both written and verbal. + A passion for delivering exceptional customer service and driving team success. **Qualifications (Nice to Have):** + Previous experience in a leadership or supervisory role. + Strong preference for previous training experience. + Familiarity with B2B environments and technical processes. + Advanced technical aptitude and problem-solving skills. In this role, you will shape the future of our small-site operations and make a meaningful impact on our customers and team alike. If you are ready to embark on a journey of growth and fulfillment, we invite you to apply and become a cornerstone of our success today. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

About the Role As a Parts Representative, your primary focus will be to pick, pack, receive and ship all parts orders as directed, quickly and accurately. Your Impact * Creates move orders and processes good/used returns accurately on a daily basis. - Ensures all orders are shipped to the correct technician/location using the correct courier (ups vs. fedex) and ship method (red vs. ground). - Ability to reason, communicate, make cognitive decisions, understand deadlines and timelines and provide accurate results. - Provides a high level of Customer Service. - Prepares shipments of repairable/ salvageable items. - Performs other duties as assigned. About You: The Skills & Expertise You Bring HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience. - Warehouse/inventory experience. - Well organized, good communication skills, able to prioritize, and have excellent customer service skills. Committed to providing quality results to all internal and external customers, and have good time management skills. - Experience in a computerized environment. - Excellent attention to detail and outstanding time management skills. - Minimal travel required, including overnights (valid driver's license and acceptable driving record necessary). We are providing the anticipated base salary range for this role: $17.20-21.84 hourly . Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ****************************************** Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! * Employee referral bonus -Employee discounts -"Dress for Your Day" attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you can't get anywhere else †Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://*****************/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers' site https://*****************/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://*****************/about-us/life-at-canon. #CUSA Workstyle Description Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days. Posting Tags #li-rb1 #pm10 #li-onsite Responsibilities - Creates move orders and processes good/used returns accurately on a daily basis. - Ensures all orders are shipped to the correct technician/location using the correct courier (ups vs. fedex) and ship method (red vs. ground). - Ability to reason, communicate, make cognitive decisions, understand deadlines and timelines and provide accurate results. - Provides a high level of Customer Service. - Prepares shipments of repairable/ salvageable items. - Performs other duties as assigned. Qualifications HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience. - Warehouse/inventory experience. - Well organized, good communication skills, able to prioritize, and have excellent customer service skills. Committed to providing quality results to all internal and external customers, and have good time management skills. - Experience in a computerized environment. - Excellent attention to detail and outstanding time management skills. - Minimal travel required, including overnights (valid driver's license and acceptable driving record necessary). We are providing the anticipated base salary range for this role: $17.20-21.84 hourly .

US-GA-Norcross Type: Full-Time # of Openings: 1 CUSA SE Regional Office About the Role The best problem solvers are true knowledge seekers. Providing a high level of technical support is no simple feat in dynamic environments. You must be willing to learn and comprehend new products and skills at a moment's notice. If you're in the business of supplying seamless and expert operational, maintenance, and networking support and thrive in a 24/7 customer-driven setting, we want to hear from you. Canon USA, a pioneer in technology, solutions, and services, is actively on the lookout for a Field Service Technician III to make an immediate impact on our talented team. This will cover the Metro Atlanta and surrounding Areas ( Fulton and or Cobb County Your Impact We're searching for a true go-getter to: Diagnose mechanical, software, network, and system failures, using established procedures.Service and repair designated equipment to Canon standards and specifications.Report product failure trends and serviceability issues to managers with necessary supported documentation, ensuring accurate information and recordkeeping.Help meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.Diligently maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.Control all technical information and Canon property assigned.Assist with the solutions of escalated technical and/or customer service-related problem areas for any territory when requested.Maintain complete working knowledge, aptitude, and ability to repair multiple product lines including troubleshooting, diagnostics, and preventive maintenance.Communicate with supervisors and other departments regarding the solution of escalated technical and/or customer service-related problem areas.Interface with customer IT depts. About You: The Skills & Expertise You Bring Please note: this is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19. We're looking for a dedicated individual with: Typically requires general and/or vocational training plus 2 to 4 years of related experience. An Associate's degree in electronics or electrical engineering capacity from an accredited college or technical school or equivalent experience. Direct experience working as a field technician. The capacity to meet or exceed the minimum performance standards for productive technical quality and customer satisfaction for assigned territory. The ability to travel (valid driver's license and acceptable driving record necessary). Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling). We are providing the anticipated base salary range for this role: $25.18-37.71. This role is eligible for a transportation allowance. Company Overview About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at ***************** and connect with us on LinkedIn at ****************************************** Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks! -Employee referral bonus -Employee discounts -Dress for Your Day attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://*****************/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site https://*****************/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://*****************/about-us/life-at-canon. #CUSA Posting Tags #li-rb1 #pm19 PIb86ac0f8e514-26***********8

**XR Clinical Applications Specialist - req1569** This position is the project manager for the final implementation for clinical applications training of a CMSU modality with the customers. After the sales and installation is complete, the Clinical Applications Specialist takes charge of the process, and works with the doctors, nurses, and technologists at each facility to maximize their proficiency and satisfaction with the CMSU products they have purchased. This position plays a critical role in gaining, maintaining, and increasing customer satisfaction with our products and services. **RESPONSIBILITIES** + **Pay Information: Min $78,600 to Max $126,500** + **Requires 80-90% nation wide travel.** + Be the project manager for the final step in the implementation of a specific CMSU diagnostic imaging modality at each location. + Develop the training plan and manage the training process and presentation for the doctors, nurses, and technologists at each location to assure their best utilization of CMSU products and services. + Consult with physicians and clinicians regarding best clinical practices (e.g., work flow, image acquisition, protocols, image quality, etc) to maximize each customer's satisfaction with CMSU products and services. + Determine whether client needs additional training or development and preparing additional training as determined by need. + Maintain contact as the key clinical contact person for CMSU at each facility for follow-up and additional training needs. + Complete site reports documenting the daily training details. + Provide Pre/Post Communications for both internal and external customers. + Maintain technical and clinical proficiency. + Diagnose and resolve problems affecting system performance and image quality. + Escalate any unresolved issues pertaining to system performance and image quality. + Work with service engineers as needed. + Complete Alerts and PCR's when applicable. + Provide mid-week update to Applications Management and local Canon Team. **QUALIFICATIONS** + Excellent project management skills. + Excellent verbal communication skills. + Excellent written communications skills. + Excellent presentation/platform skills. + Previous teaching experience a plus. + Based on Modality Supported: (XR) ARRT RT(R); (VL) ARRT RT( R)-Minimum Required, VI, CV or CI - Preferred; (MR) ARRT; (CT) ARRT RT(R); (PETCT) AART (CT ) and Either ARRT (N) or CNMT. + Must maintain active motor vehicle/driver's license from the state where the specialist resides. + 2 Year / Associate's Degree Radiologic Technologist in the specific modality. + 5 years Clinical experience at a hospital or imaging center. + **Pay Information: Min $78,600 to Max $126,500** \#LI-NA1 \#LI-Remote **_About us!_** _Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family._

**Dir Sales Support - MRI - req1592** The Director Sales Support serves as a national commercial leader tasked with driving revenue growth for the assigned modality. The incumbent monitors and drives pipeline activities with modality sales specialists. Additionally, the director collaborates with interdisciplinary team members for the development and deployment of sales strategies across various customer segments and including all applicable components of a broad customer solution. The individual in this role is accountable for providing feedback on programs/initiatives/competitive market insights to support the BU. **RESPONSIBILITIES** + This is a remote, field based position with frequent travel, including overnights. + **Pay Information: $190K base salary plus target incentive.** + Manage a sales team of modality specialists who partner with sales colleagues across the country to drive bookings for the product line. + Develop, manage and grow KOL partnerships (VOC), connecting to departments within CMSU (service, product, etc.) + Achieve short- and long-term financial targets for the product line. + Develop and implement targeted new sales and upgrade programs with CMSU business units for existing customers. + Provides proactive analyses with applicable CMSU team members to ensure seamless delivery for high visibility installations/turnovers and engages with team to solution issues that are identified. + Collaborate with the BU Director in order to address legal/regulatory issues, bridge training gaps, and facilitate communications with key leaders and/or customers. + Strategize with field sales across markets on managing the orders and revenue forecast. + Support developing strategies to increase visibility and win rate and track progress. **QUALIFICATIONS** + Customer orientation; Ability to provide a polished delivery in internal and external settings + Understanding of healthcare landscape, trends, and customer objectives + People management and sales leadership experience + Must have excellent presentation skills + Multi-modality expertise is a plus; Strong knowledge of applicable modality (MRI) + Teamwork through cross functional collaboration + Deal making experience; Knows how to structure a deal; Negotiation skills; Problem-Solving + 4 Year / Bachelor's Degree Equivalent work experience in lieu of degree + 10 years Senior-Level sales and management experience in Diagnostic Imaging. 15 years preferred. + **Pay Information: $190K base salary plus target incentive.** \#LI-NA1 \#LI-Remote **_About us!_** _Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family._

**Delivery and Set-Up Driver** **$1000 Sign On Bonus for New Ricoh Team Members!!** Profile** The Delivery & Set-Up Driver is tasked with the efficient and high-quality pick-up, relocation, and delivery of office equipment in a safe manner. This role may involve the installation and networking of equipment upon delivery to customers. The professionalism and quality of conduct displayed by the driver can directly impact future customer purchase decisions. The driver is also responsible for providing basic training on the delivered device(s) and must meet all federal DOT requirements as well as Delivery Safety Standards. **Job Duties and Responsibilities** + Ensure safe and accurate delivery of equipment to the designated location. + Maintain logbooks in accordance with DOT regulations, whether electronic or manual. + Conduct pre- and post-trip vehicle inspections to ensure safety, cleanliness, and compliance with all DOT and state laws. + Perform simultaneous pick-up of products during deliveries to minimize costs. + Execute basic connected installations, including setting up IP addresses, downloading print drivers, removing hard drives when necessary, backing up and uploading customers' existing address books, and providing basic customer training on standalone and network printing devices. + Participate actively in Safety Programs. + Pre-call customers when necessary. + Achieve expected productivity levels aligned with assigned workload and experience. + Demonstrate excellent technical skills and customer relation skills. + Identify and address customers' needs, referring calls to the appropriate party as required. + Provide constructive feedback to the service and process team regarding networking and installation initiatives. + Offer basic customer training on standalone and network printing devices. + Complete technical training on new equipment as required. + Maintain a professional appearance by adhering to the driver uniform standards. + Contact Dispatch and/or the service department if a technician is needed. + Verify that equipment configuration matches the Bill of Lading, traveler, or other provided documentation. + Ensure equipment is properly loaded and secured in the van/truck. + Use a phone to capture electronic customer signatures upon completing scheduled transactions. + Ensure all paperwork is signed and processed correctly as required. + Load and off-load trucks as needed. + Assist in training new Delivery Drivers on new products and proper loading techniques when applicable. + Follow all accident/incident reporting guidelines and procedures. + Conduct cycle counts and inventory reconciliation when required. + Reconcile inventory at the end of the day based on route completion and report any discrepancies. + Meet productivity and quality standards as outlined by the manager. + Manage inventory valued at up to $1,000,000. + Overnight stays may be required. + Operate and use warehouse equipment such as forklifts, stair climbers, and pallet jacks. + Perform additional duties as assigned. **Qualifications (Education, Experience, and Certifications)** **Required:** + A safe driving record and history. + Online technical training focused on networking and installation. + On-the-job training with field technicians at customer locations or at the Transfer Center. + Eligibility to drive a commercial vehicle according to FMCSR regulations. + Valid driver's license in accordance with company policy. + A minimum of two years of medium-duty truck driving experience. + Successful completion of a road test. + A valid and current medical card. + Be at least 20 years of age, properly licensed in the current state of residence. + High school diploma or equivalent education. + A valid commercial driver's license if applicable per state regulations. + Ability to read maps and utilize electronic GPS. + Overnight stays may be required based on DOT regulations or peak periods. **Knowledge, Skills, and Abilities:** + Ability to physically handle oversized and heavy equipment. + Capability to identify at-risk behaviors and make quick corrections. + Strong customer presentation and communication skills. + Familiarity with and ability to learn smart phones and tablets with handheld electronic technology. + Basic computer skills. + Adequate technical skills to install and network equipment. + Methodical approach to resolving problems. + Adequate reading, math skills, and legible handwriting. + Certification on the operation and use of warehouse equipment such as forklifts and stair climbers may be required. **Working Conditions, Mental and Physical Demands:** + Working conditions could result in serious injuries if appropriate lifting or moving procedures and road rules are not followed. + Frequent stooping, bending, squatting, and kneeling are required to service equipment at floor level. + Physical effort is required to lift equipment weighing up to 100 pounds and move equipment that may weigh up to 1,000 pounds. + Work assignments are diversified, including interpreting, comprehending, and applying complex materials, data, and instructions, as well as preparing, providing, and conveying diversified information. + Typically, work occurs in a variety of conditions, including office, warehouse, and van/truck environments with adequate lighting and ventilation and a normal range of temperature and noise levels. + Frequent exposure to chemical solvents and cleaners. + Ability to work independently. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Senior Site Manager, MS Site Management POSITION PROFILE Accountable for daily operations of medium to large team that may include a complex site and/or multiple sites. Ensures contract compliance of contracted services including, but not limited to: Copy services, Courier Services, Managed Print Services, Hospitality, Imaging and Mail Services through SLA results and client feedback. Responsible for selecting and assessing talent, recruiting, hiring, onboarding, employee retention, staff training & development, succession planning, and conducts performance management that includes employee counseling. Job Duties and Responsibilities * Responsible to manage daily operations of a medium-large size site while managing a medium-large team of direct reports. * Prioritizes complex projects while effectively managing multiple and competing priorities. * Fosters an inclusive and high performing team environment in which SLA objectives are met. * Expert knowledge of Ricoh's products and offerings. Consistently consults and displays insights into strategic and tactical issues by actively seeking input of counterparts in other business units and businesses. * Improves quality of operations while consistently applying effective implementation and management of Ricoh Service Excellence tools. * Responsible for staffing and performance management of assigned site personnel and assigned Field Service Representative staff. * Creates and maintains a customer-focused environment with regular end-user feedback and customer satisfaction surveys, with active Commitment Action Document. * Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline standards and compliance, utilizing tools and best practices. * Ensures that location is properly staffed by promoting effective use of internal recruiting and selection process to attract and hire talent. * Motivates employees and recognizes their accomplishments in a timely manner leveraging the Ricoh Recognition programs. * Identifies and recommends high performers for succession planning. Responsible for employee retention, performance management and employee counseling. * Identifies training and performance planning targets through the development of assigned staff through Individual Development Plan Management, along with succession planning and mentorship. * Focus is on business retention, customer service, high performing team, and profitable growth. * Able to support, lead and manage team through all phases of Change Management. * Understands complex and detailed processes, seeks ways to improve operational effectiveness, conducts root cause analysis, and issue resolutions to ensure optimal customer satisfaction. * Identifies gaps/scope creep in service delivery and adjusts process documentation to work within the client or Ricoh framework, with support of AOM/ESM or NOM. * Facilitates resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department. * Maintains formal contact with the customer on a daily basis in MS and as needed in BIS. * Clearly communicates job expectations/consequences of direct reports by training, cross-training, coaching, counseling, directing, evaluating the work and efficiency of subordinates to increase their work output and work quality. * Acts as a consultant to customer in improving business processes through workflow enhancements and appropriate services. * Collaborates with other leaders, team members, and internal or external customers to implement a solution or initiative. * Suggests, develops, and implements process improvements that increase quality or productivity. * Completes Monthly Operations Review, site reports and other paperwork as necessary. * Supports QSMs. * Responsible for creating/conducting site required reporting, customer presentations and business reviews to ensure alignment with contractual requirements and value-add reporting. * Performs other duties as assigned. Qualifications (Education, Experience, and Certifications) Typically Requires: * High school diploma or GED is required. * 5+ years of work experience in a related field (B2B and/or technical). * Previous 2 years of managerial work experience strongly preferred. * Previous 5 years customer-facing work experience required. * Demonstrated high level knowledge and understanding of technology. * Proficient user of Office 360. Knowledge, Skills and Abilities * Strategic facilitator of complex issues. * Ability to present to a large-sized group. * Complex problem-solving skills. * Demonstrates managerial courage. * Expert customer service skills. * Expert technical aptitude. * Expert written and verbal communication skills. Working Conditions, Mental and Physical Demands * Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. * Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction; prepare, provide and convey diversified information. * Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. * Moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination). Note The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

**Business Sys Analyst Sr - req1597** Responsible for optimization and streamlining the organization's Quote 2 Cash workstream, focusing on analyzing existing process, identifying areas for improvement, and implementing effective changes, by working with Business Partners, Users and Technical Development Teams. **RESPONSIBILITIES** + **Accountability** + Acquire expertise necessary knowledge of people, process, and technology to be able to support assigned workstream. + Develop and implement workstream roadmap aligned with the organization's overall objectives, in conjunction with business partners. + Be the single point of contact for the workstream, providing end 2 end support to workstream users across all supporting tools in the workstream. + **Process Management** + Collaborate with cross-functional teams in the workstream to understand current business processes and relevant supporting tools & technologies. + Develop and maintain accurate and up-to-date process documentation, including flowcharts, process narratives, and user guides. + Contribute to the development of key performance indicators (KPIs) to measure process effectiveness and track progress towards improvement goals. Develop optimum solutions based on extensive application functional knowledge and business knowledge, to fulfill user needs. Support authoring of requirements definition documents, technical design documents, and user acceptance testing documents. + **Collaboration & Support** + Responsible for troubleshooting production issues and working with the users and technical team to resolve in a timely manner. + Collaborate with other workstreams, IT teams and departments to ensure alignment between business processes and technology solutions. + Work closely with Technical Delivery teams to ensure timely delivery of workstreams solution across all application platforms. + **Senior Role** + Acquire & maintain sufficient knowledge about all workstreams to be able to provide support during coverage gap. + Maintain workstream roadmap in conjunction with Mid Term business plans and advise on investment decisions to mature assigned workstream. + Lead meetings to discuss dependencies and impact of changes across all workstream. **QUALIFICATIONS** + Deep expertise in **Quote-to-Cash (Q2C)** processes, including quoting, pricing, order management, billing, and revenue recognition. + Hands-on experience with **Salesforce CRM** , including: + Territory Management for sales alignment and coverage. + Account Sharing Models for visibility and collaboration. + Opportunity Management for pipeline tracking and forecasting. + Deal Approval Workflows for discounting and compliance. + Salesforce CPQ (Configure-Price-Quote) for complex pricing and quoting. + **Strong ERP experience, ideally with Oracle E-Business Suite R12 or Oracle Cloud ERP for order management, invoicing, and financials.** + Order-to-Cash and Revenue Management modules for accurate billing and compliance. + Integration between CRM and ERP systems, including middleware or API-based solutions. + Ability to design, configure, and optimize end-to-end Q2C workflows across integrated platforms. + Familiarity with revenue recognition standards (ASC 606) and compliance considerations. + Skilled in data analysis, reporting, and troubleshooting across CRM and ERP systems. + Preference for exposure to Install Base functionality for managing assets and service entitlements. + Preferred: Experience with subscription billing models, SaaS revenue processes, and advanced pricing strategies. + Excellent communication skills and the ability to develop and maintain effective internal and external working relationships. + Very strong understanding of business processes and best practices within a business area (such as finance/accounting, sales/marketing, services, inventory, etc). + Deep understanding of application structures, functions, and processes. + Demonstrated ability to lead complex business process reengineering efforts. + Demonstrated ability to influence and guide others to use best business practice solutions within the constraints of the applications capability. + Demonstrated ability to develop high quality analytical deliverables including, functional, requirements, UAT scripts, technical requirements, and report definitions. + Understanding of IT & Organizational change management principles to help manage the impact of changes within the workstream. + Pay Information: Min. Salary of $110,700 to Max. Salary $178,200 (annual equivalency); DOE \#LI-RS1 \#LI-Remote **_About us!_** _Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family._

Imagine being part of a company like Ricoh Electronics, Inc (REI), with a rich history of environmental conservation, community involvement, and steady company growth. REI is part of the Ricoh global family, with an enviable track record of superior products and business practices. (REI is an EEO Employer, EEO Policy, Pay Transparency.) Ricoh Electronics, Inc. (REI) is seeking a high-energy Sales Executive who thrives in a fast-paced, changing environment to join our sales team. Covering the West Coast territory, you will be responsible for identifying and developing business partners, marketing channels and customers to increase new thermal media business and maximize sales and market expansion opportunities. This is a great opportunity for someone who is looking to deliver exceptional customer service and make an impact on the success of our business. The Sales Executive will: Present and sell company products to current and potential customer accounts in the west coast territory. Identify new markets, applications and sales prospects. Negotiate sales terms such as price and delivery with customers. Answer customer questions, resolve problems, and develop new applications through involvement with Quality Assurance, Research and Development, Customer Service and Marketing. Monitor and assess thermal industry sales and marketing trends, customer product requirements and competitor offerings to recommend new sales, marketing and product development activities. Collect market and competitor data and product samples. Prepare sales proposals, submit proposals for legal review and act as an intermediary to obtain contract terms that satisfy all parties. Prepare presentations and reports related to sales, activities, and expenses. Forecast sales to customers.

Ricoh Electronics, Inc. (REI) is a leading manufacturer of thermal media products and a leader in environmental conservation. REI is part of the Ricoh global family, with an enviable track record of superior products and business practices. REI is part of the Ricoh global family, with an enviable track record of superior products and business practices. (REI is an EEO Employer, EEO Policy, Pay Transparency.) In this fast-paced environment, the Technical Production Supervisor will oversee the daily activities of production operators by coordinating and prioritizing activities relating to materials, labor, and equipment to achieve all SEQCD targets following policy and standard operating procedures. The Technical Production Supervisor will use their technical skills to troubleshoot issues to recover the line as needed, identify root cause, recommend long term improvements. The Technical Production Supervisor will: * Model the "safety first" behaviors we expect of all employees by ensuring that operational procedures and processes are performed safely and provide a safe work environment. * Monitor and document the condition of the equipment, operators, process and the material and makes necessary proactive adjustments to ensure daily SEQCD targets are achieved. Maintains all records required by OSHA & ISO. Reviews production reports for accuracy and trends. Track and consolidate productivity and quality statistics. . * Ensure the resolution of HR, production, EHS, and product quality issues. Directly participate in the problem investigation (root cause analysis) and resolution (corrective action). Monitor and document results and escalate issues to management and/or other functional areas when additional support is needed. * Write and update SOP's and train operators at each position to ensure full understanding and proper skillset to perform essential job duties and achieve SEQCD targets. Enforce adherence to policy, standards, and work rules. * Ensure key process parameters are monitored & controlled, autonomous Preventive Maintenance activities are performed by the operators, and 5S rules are always followed to ensure safe, efficient, stable performance and reliable production output is achieved. * Participate in the testing and implementation of new products, processes, and equipment. Monitor the process and gathers data. * Lead Kaizen activities to drive continuous improvement. Promote employee participation in company-sponsored programs.

Imagine being a team member of ETRIA Manufacturing USA Inc. (EMUS) a member of the Ricoh family of companies, which has a rich history of environmental conservation, community involvement, and steady company growth. ETRIA Manufacturing USA Inc is part of a joint venture with Toshiba TEC (ETRIA Global website). We are a leading provider of toner products at our facilities in Lawrenceville, GA. Join our team to help create the best manufacturing company in the office printing industry. EMUS is looking for an experienced Manufacturing Supervisor with a strong technical foundation to lead our 1st-shift (7 am - 3:30 PM) Toner Process operation in Lawrenceville. In this vital position, the Manufacturing Supervisor will play a key role in driving the success of our toner manufacturing activities. The ideal candidate candidate will have a solid technical background and will be instrumental in supporting our fast-paced and automated Toner manufacturing operations. Responsibilities include managing daily production tasks and supervising operators, diagnosing and resolving equipment, production, and quality challenges, and ensuring accurate documentation of production records and progress reports. The Manufacturing Supervisor will: * Model the "safety first" behaviors! We expect of all employees to perform operational procedures and processes safely and provide a safe work environment. * Plan daily operations and make routine adjustments to work assignments, production processes, and equipment to meet complex production schedules and targets while maintaining SEQCD standards. * Supervise hourly personnel engaged in some or all the following activities: machine operation and/or fabrication, product preparation, preventative maintenance, and quality inspection. * Supervise 10+ of hourly employees, which includes giving daily work direction, training and coaching for development, conducting performance appraisals, monitoring attendance, and administering disciplinary action as needed. * Provide production support by troubleshooting production problems and/or product quality issues involving manufacturing processes. * Participate in the testing and implementation of new products into production. * Investigate and determine the root cause of failures and problems and recommend countermeasures or changes, collaborating with Maintenance, Engineering and QC * Analyze production data and identify trends, problems, and opportunities for improvement. * Conduct tours of production area to provide management support for problem resolution and policy compliance, and ensure work instructions, company policies, quality and safety standards are followed. * Perform a variety of administrative duties which include developing procedures, presentations and reports, as well as reconciling inventory and promoting and guiding employees' participation in Kaizen, safety circle, and 5S activities. * Respond to accidents and may perform first aid. Conduct initial investigation of accidents, identifies root cause, and submit an incident notification to Safety Engineer.

Profile** Accountable for daily operations of a solo-person site. Responsible for performing contracted office services including, but not limited to: copy services, courier services, managed print services, hospitality, imaging, and mail services. **Job Duties and Responsibilities** + Responsible for daily operations of a mail room, copy center, or scanning facility, including operating office equipment such as PC, copiers, multifunction devices, imaging, and mail equipment. + May be responsible for: + Courier services + Reception services + Switchboard operations + Shipping & receiving + Delivering and processing mail + Handles formal contact with the customer on a daily basis. + Responsible for effective implementation and management of **RICOH Service Excellence Programs** . + Understands how to operate the required equipment/software efficiently to achieve service level agreements. + Achieves profitability in the area of cost of goods by effectively utilizing company materials and supplies. + May maintain daily routine functions, including creating/completing work orders, contractor monitoring, inspections, reporting facility-related issues, and lending support as required. + May include interaction with contracted vendors, facility management, and occupants. + May be responsible for office supply inventory re-ordering. + May be responsible for conference room coordination and A/V equipment resource management. + Maintains positive internal working relationships with all department employees by communicating in a professional manner. + Collects and provides data to assigned leadership and customer; may include completing monthly reports with support from assigned leadership. + Ensures financial responsibilities are met. + Performs other duties as assigned. **Qualifications (Education, Experience, and Certifications)** Typically requires: + High school diploma or GED + 1+ years of experience in a related field (B2B and/or technical) + Previous 1+ year of customer-facing work experience + Demonstrated knowledge and understanding of technology **Knowledge, Skills, and Abilities** + Tactical thought processing + Ability to present to a small group + Moderate problem-solving skills + Basic customer service skills + Basic technical aptitude + Basic written and verbal communication skills **Working Conditions, Mental and Physical Demands** + Typically an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. + Work assignments are diversified; interpret, comprehend, and apply complex material, data, and instructions; prepare, provide, and convey diversified information. + Some physical effort required. Work may be sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects that could weigh up to 50 lbs (e.g., papers, books, files, and small parts). + Moderate dexterity; regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination). **Note:** The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: + Choose from a broad selection of medical, dental, life, and disability insurance options. + Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. + Augment your education with team member tuition assistance programs. + Enjoy paid vacation time and paid holidays annually + Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

Imagine being a team member of ETRIA Manufacturing USA Inc. (EMUS) a member of the Ricoh family of companies, which has a rich history of environmental conservation, community involvement, and steady company growth. ETRIA Manufacturing USA Inc is part of a joint venture with Toshiba TEC (ETRIA Global website). We are a leading provider of toner products at our facilities in Lawrenceville, GA. Join our team to help create the best manufacturing company in the office printing industry. (EMUS is an EEO Employer, EEO Policy, Pay Transparency.) Come join our team at EMUS. We are looking for a day shift Engineering Tech-Electromech. Working as an Engineering Tech, you will be given the opportunity to apply your knowledge of PLCs, robotics, HMIs, vision systems, mechanical and other technical skills in a fast-paced, safety-conscious manufacturing environment. Under the direction of the maintenance and engineering departments, the Engineer Tech is responsible for implementation of various engineering projects. This includes involvement in troubleshooting existing systems, improving current process, providing technical support, and maintaining the manufacturing line efficiency. Responsibilities: Troubleshoot and repair of automated manufacturing equipment that includes pneumatic systems, PLC systems, vision systems, robotics systems, 3-phase circuits, motor starters and controls Read and understand schematics, blueprints, manuals, manufacturers' specifications, and diagrams. Find the root cause and propose and implement solutions Implement robotics or PLC changes to improve the efficiency of the manufacturing line Implement HMI changes to help the operator understand the equipment condition Document repairs and modifications to manufacturing equipment Monitor the performance of production equipment to identify problem areas and monitor effectiveness of countermeasures Assist in the deployment of new products or processes Perform other duties as requested by management Ensure that all safety procedures are followed in the work area

Imagine being a team member of ETRIA Manufacturing USA Inc. (EMUS) a member of the Ricoh family of companies, which has a rich history of environmental conservation, community involvement, and steady company growth. ETRIA Manufacturing USA Inc is part of a joint venture with Toshiba TEC (ETRIA Global website). We are a leading provider of toner products at our facilities in Lawrenceville, GA. Join our team to help create the best manufacturing company in the office printing industry. Come join our team! EMUS is looking for an experienced Maintenance Manager to oversee the equipment maintenance for our Toner Process operations at our Lawrenceville facility. Using effective leadership skills, the Maintenance Manager will manage the equipment maintenance operations by developing and implementing plans to maintain and test equipment and ensure that all preventive maintenance is performed safely, on schedule and according to established requirements, along with maintaining spare parts inventory. The Maintenance Manager will : Model the “safety first” behaviors we expect of all employees by ensuring that operational procedures, equipment, and processes are designed to provide a safe work environment. Manage the review and prioritization of work orders and the assignment of technicians. Review and approve preventive maintenance schedules and manage execution to plan. Acquire or adjust manpower, processes and/or maintenance equipment to meet section goals and targets while maintaining QCDSE standards. Develop and manage the budget for maintenance operations for production areas. Recommend, implement and enforce methods and procedures to ensure the most efficient and cost-effective maintenance section. Set up and maintain spare parts and supplies inventory. Prepare Requests for Proposal, select outside contractors, negotiate agreements, evaluate work performed, and manage contractor relationships, including finalizing contracts. Manage problem investigation related to maintenance and repair activities for multiple production areas, including utilities systems. Collaborate with other functional areas to identify root cause and recommend corrective actions/countermeasures, prepare action plan, manage solution implementation and summarize and report results. Manage the preparation, maintenance, and update of ISO documents, including developing and approving procedures, documents and forms. Review and analyze consolidated repair and preventive maintenance data to identify trends, problems, and opportunities and develop preventative maintenance system to improve performance results. Create and/or prepare management reports on department operations and performance.

Looking for a challenging and exciting career opportunity as an Automation Controls Engineer? Imagine being a team member of ETRIA Manufacturing USA Inc. (EMUS) a member of the Ricoh family of companies, which has a rich history of environmental conservation, community involvement, and steady company growth. ETRIA Manufacturing USA Inc is part of a joint venture with Toshiba TEC (ETRIA Global website). We are leading provider of toner products at our facilities in Lawrenceville, GA. Join our team to help create the best manufacturing company in the office printing industry. Working at EMUS as an Electrical/Controls Engineer you will be given the opportunity to apply your technical knowledge and skills in a fast-paced, safety-conscious manufacturing environment. In this vital role, you will be responsible for assisting higher-level engineers in the toner department with assignments to evaluate, select, order, install, set up, design modifications for, test, troubleshoot, improve the performance of, and establish maintenance procedures for manufacturing equipment. Responsibilities: Investigate, plan, prepare RFQ, install and set-up equipment with industrial standards used in chemical manufacturing process (fine powder or similar products). Recommend equipment modifications to improve production efficiency, manufacturing techniques and production yields for existing products. Involve in continuous improvement of current equipment to improve equipment performance and reliability. Design and fabricate or organize for external fabrication of new electrical panels and replacement parts. Support and perform Kaizen activity as a control engineer in Toner process manufacturing. Support to ensure proper functioning of Compressors and Air dryers. Troubleshoot a variety of routine to moderately complex manufacturing equipment electrical and control system problems. Support the sustainment of existing production lines as it relates to: ECR-ECOs, product quality, process improvements, and responsiveness to ergonomic and safety related issues. Investigate and determine the root cause of equipment failures/problems and implement countermeasures. Create and modify troubleshooting, start-up, equipment setup documents and other procedures. Create and modify preventive maintenance. Prepare schedules for Preventive maintenance as per manufacturing company's equipment manuals. Prepare and present report with detailed root cause analysis and data. Prepare training materials to train production and maintenance personnel on the usage and maintenance of equipment.

Job Title: Senior On-Site Service Specialist Summary: Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery. Roles and Responsibilities: • Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency. • Provide essential equipment troubleshooting and escalate technical issues promptly for resolution. • Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests. • Maintain meticulous records, manage inventory, and calculate charges for services rendered. • Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions. • Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties. • Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment. Qualifications Must Have: • High school diploma or GED, coupled with minimum one year of relevant work experience. • Proficiency in basic computer skills, including MS Office Suite. • Strong communication skills and ability to thrive in a fast-paced, customer-centric environment. Qualifications Nice to Have: • Previous experience in copy jobs or related fields. • Basic knowledge of electronics and copier equipment repair. • Valid driver's license with minimum auto insurance coverage. In this role, you will be at the forefront of innovation, providing solutions and exceptional service. If you are ready to make a meaningful impact and embark on a journey of growth, apply now to join us in shaping the future of service excellence.

Corporate HR Specialist Field Specialist, Field Services Support PROFILE Services and repairs a variety of office equipment at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products. Additional responsibilities may include Team Lead/Coordinator role. Position requires 1(one) Industry Certification. Job Duties and Responsibilities · Specializes in the servicing and repair of a core set of highly complex office products. · Manages territory, inventory and customer relationships. · As a specialist, provides 2 nd level technical support to other technicians. · Achieves expected productivity levels associated with assigned workload and level of experience. · Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads. · Able to work under minimal supervision Demonstrates technical expertise and provides specialist services · Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products. · Demonstrates required digital competencies associated with assigned products and level assignment. · Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices. · Completes technical training on new equipment as assigned. Provides advanced training · Conducts OJT for new and experienced technicians as required. · Conducts technical seminars as required. · Serves as a role model and exhibits professional appearance and behavior at all times, under the most difficult situations. · A positive influence/champion within the team/organization. · Proactively seeks ways to improve things. Manages Territory · Assumes responsibilities of Field Technology Service Manager as required. · Effectively executes all required territory management and call handling procedures. · Works closely with sales partners to maximize equipment leads and upgrade opportunities. · Maintains and manages own parts inventory with a high degree of accuracy. · Adheres to territory back-up plans. · Completes all required administrative tasks in an accurate and timely manner. · Complies with all company policies. Customer Service · Effectively handles the most difficult customer situations. · Acts as a communication link on unresolved technical problems/issues. · Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed. · Maintains productive, professional relationship with all company personnel. · Responsible for maintaining a "car stock" inventory. · Performs other duties as assigned. Qualifications (Education, Experience and Certifications) Typically: · Requires high level technical skills typically gained through completion of technical school and 3+ years of related experience including a minimum of 2 years as a Technology Service Consultant I. · Requires 1 Industry Certification and sustained (at least 2 years) of meets or exceeds performance level. · Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business. KNOWLEDGE, Skills And Abilities · Requires an excellent working knowledge of electro-mechanical devices and electronics. · Requires expert knowledge of assigned equipment. · Skilled methodical approach to resolving problems. · Possesses strong interpersonal and verbal communications skills. · Excellent customer service skills including ability to follow up to ensure closure of issues. · Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications. Working Conditions, MENTAL aND PHYSICAL DEMANDS · Typically works in an office environment with adequate lighting and ventilation, and normal range of temperature and noise. · Extensive daily travel in an automobile between customer locations is usually required. Assignment of a "walking territory" within a limited urban area would require extensive travel by foot. It is necessary that all travel be done in a wide variety of weather conditions. · Working conditions regularly expose individuals to conditions that could result in minor cuts and burns. There is frequent exposure to chemical solvents and cleaners. · Shift work, overtime, stand-by and/or on-call may be required. · Requires daily internal contact with the dispatch department via telephone to receive verbal instructions concerning service calls. · Routinely in direct contact with parts department to receive parts ordered and with the Field Service Manager to review work, receive direction and discuss customers' concerns and problems. · Requires daily external contact with customers (typically office managers and machine operators) for the purpose of investigating and resolving equipment problems. · The customer relations aspects of the job tend to be somewhat more diversified, however, most problems are resolved using past precedent. · Work has periodic stress related to an increased volume of service calls placed and occasional contact with dissatisfied customers. · Physical effort is required to move objects on wheels that may weigh up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Requires frequent walking, standing, bending, reaching and lifting when installing equipment, i.e. computers, controllers, color laser copiers, projectors, etc. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level. · Tool cases and assorted service related tools weighing in the range of 25 to 50 pounds must be carried to a variety of machine locations. Often these locations are up stairs. · A high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Ricoh Electronics, Inc. (REI) is a leading manufacturer of thermal media products and a leader in environmental conservation. REI is part of the Ricoh global family, with an enviable track record of superior products and business practices. REI is part of the Ricoh global family, with an enviable track record of superior products and business practices. REI is seeking a Systems Development Manager to join our team. The Systems Development Manager will support the upcoming implementation of a new ERP system (Infor) for our Toner operation. Working with other internal and external project team members, the Systems Development manager will be responsible for system design, interfaces with other systems and data migration. The Systems Development Manager will: Support the implementation of new ERP system, including system design, interfaces with other systems, data migration, etc. Assign tasks to the staff and manage performance. Establish teamwork not only within the team but other staff in IT/S and business groups. Provide on-going user support and development of ERP system, manufacturing systems and other applications for the company. This position has one direct report. Communicate with business groups, understand requirements especially related to production processes, production planning, inventory control, supply chain management and accounting. Plan and manage projects, including project planning, system design, development, testing and user acceptance testing and post implementation support. Allocate necessary resources and plan timeline for project. Assign necessary resources for system support and development, set priorities, and fulfill tasks in a timely manner. Communicate with system vendors for application issues and improvements of business processes. Support operations not only within the company but ERTIA supply chain process globally. Research new solutions and vendor management. Communicate with outside vendors for project and backup resources.

Imagine being a team member of ETRIA Manufacturing USA Inc. a member of the Ricoh family of companies, which has a rich history of environmental conservation, community involvement, and steady company growth. ETRIA Manufacturing USA Inc is part of a joint venture with Toshiba TEC. We are leading provider of toner products at our facilities in Lawrenceville, GA. Join our team to help create the best manufacturing company in the office printing industry. ETRIA Manufacturing USA Inc. (EMUS) is looking for a highly skilled Maintenance Tech-Electromech for the 1st shift (7:00 am - 3:30 pm) to support the production process in our Toner Operations at our Lawrenceville campus. The Maintenance Tech-Electromech 2 will work under general supervision to maintain manufacturing equipment, troubleshoot, and repair a wide range of equipment issues by relying on experience and sound judgment to plan and accomplish goals. Responsibilities: * Model the "safety first" behaviors we expect of all associates by ensuring that operational procedures, equipment, and processes are designed to provide a safe work environment. * Perform electrical and mechanical troubleshooting to determine problems in non-functioning equipment used in the manufacturing process. * Perform operational test and fault isolation on systems and equipment. * Dismantle, adjust, repair, assemble and rebuild equipment, electronic system, circuitry, and computerized systems according to layout plans, blueprints, operating or repair manuals, rough sketches or drawings. * Perform routine and preventative maintenance of manufacturing and warehouse equipment. * Maintain proper documentation of work (Work orders, PM check sheets, part usage, etc.) * May perform equipment modifications as directed by manufacturing engineers. * May perform other tasks to support manufacturing operations as directed by manufacturing/ equipment engineers (e.g. install electrical conduits, wires, sensor, and control per manufacturing/equipment engineer's specifications) Benefits of working for EMUS: * Career Growth * Safe working environment * Paid holidays, Sick and vacation time * Medical, Vision, and dental insurance * Aggressive 401k Employer Match * $5,250 Educational reimbursement program * Wellness Program Discounts * And much more!!