Field Service Technician jobs at Ricoh - 4582 jobs
Senior Field Representative, Field Services Support
Ricoh Americas Corporation 4.3
Field service technician job at Ricoh
Corporate HR Specialist
Senior Field Representative, FieldServices Support
PROFILE
Services and repairs a variety of office equipment at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products. Additional responsibilities may include Team Lead/Coordinator role. Position requires 1 (one) Industry Certification.
Job Duties and Responsibilities
· Specializes in the servicing and repair of a core set of highly complex office products.
· Manages territory, inventory, and customer relationships.
· As a specialist, provides 2
nd
level technical support to other technicians.
· Achieves expected productivity levels associated with assigned workload and level of experience.
· Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.
· Able to work under minimal supervision
Demonstrates technical expertise and provides specialist services
· Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products.
· Demonstrates required digital competencies associated with assigned products and level assignment.
· Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.
· Completes technical training on new equipment as assigned.
Provides advanced training
· Conducts OJT for new and experienced technicians as required.
· Conducts technical seminars as required.
· Serves as a role model and exhibits professional appearance and behavior at all times, under the most difficult situations.
· A positive influence/champion within the team/organization.
· Proactively seeks ways to improve things.
Manages Territory
· Assumes responsibilities of Field Technology Service Manager as required.
· Effectively executes all required territory management and call handling procedures.
· Works closely with sales partners to maximize equipment leads and upgrade opportunities.
· Maintains and manages own parts inventory with a high degree of accuracy.
· Adheres to territory back-up plans.
· Completes all required administrative tasks in an accurate and timely manner.
· Complies with all company policies.
Customer Service
· Effectively handles the most difficult customer situations.
· Acts as a communication link on unresolved technical problems/issues.
· Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
· Maintains productive, professional relationship with all company personnel.
· Responsible for maintaining a "car stock" inventory.
· Performs other duties as assigned.
Qualifications (Education, Experience and Certifications)
Typically:
· Requires high level technical skills typically gained through completion of technical school and 3+ years of related experience including a minimum of 2 years as a Technology Service Consultant I.
· Requires 1 Industry Certification and sustained (at least 2 years) of meets or exceeds performance level.
· Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.
KNOWLEDGE, SKILLS, AND ABILITIES
· Requires an excellent working knowledge of electro-mechanical devices and electronics.
· Requires expert knowledge of assigned equipment.
· Skilled methodical approach to resolving problems.
· Possesses strong interpersonal and verbal communications skills.
· Excellent customer service skills including ability to follow up to ensure closure of issues.
· Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books, and relevant publications.
WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS
· Typically works in an office environment with adequate lighting and ventilation, and normal range of temperature and noise.
· Extensive daily travel in an automobile between customer locations is usually required. Assignment of a "walking territory" within a limited urban area would require extensive travel by foot. It is necessary that all travel be done in a wide variety of weather conditions.
· Working conditions regularly expose individuals to conditions that could result in minor cuts and burns. There is frequent exposure to chemical solvents and cleaners.
· Shift work, overtime, stand-by and/or on-call may be required.
· Requires daily internal contact with the dispatch department via telephone to receive verbal instructions concerning service calls.
· Routinely in direct contact with parts department to receive parts ordered and with the FieldService Manager to review work, receive direction and discuss customers' concerns and problems.
· Requires daily external contact with customers (typically office managers and machine operators) for the purpose of investigating and resolving equipment problems.
· The customer relations aspects of the job tend to be somewhat more diversified, however, most problems are resolved using past precedent.
· Work has periodic stress related to an increased volume of service calls placed and occasional contact with dissatisfied customers.
· Physical effort is required to move objects on wheels that may weigh up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Requires frequent walking, standing, bending, reaching, and lifting when installing equipment, i.e., computers, controllers, color laser copiers, projectors, etc. Frequent stooping, bending, squatting, and kneeling are required to service equipment at floor level.
· Tool cases and assorted service-related tools weighing in the range of 25 to 50 pounds must be carried to a variety of machine locations. Often these locations are upstairs.
· A high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches, and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
$36k-55k yearly est. Auto-Apply 3d ago
Looking for a job?
Let Zippia find it for you.
Field Service Engineer Location: San Francisco, Remote
Argo Ai 3.4
San Francisco, CA jobs
At Kargo, our mission is to build a connective tissue between the physical world of freight and the digital ecosystem used to manage it. We believe that advancements in smart infrastructure are critical to enabling a safer and more efficient future for logistics. Our loading dock sensor platform verifies all incoming and outgoing freight, aggregating data that enables shippers and carriers to efficiently manage dock operations, switch out suppliers and understand material flow in real time.
We care deeply about delivering the best solutions for our customers. As a member of the Kargo team, you will have the opportunity to develop and deploy tomorrow's hardware & software solutions and help revolutionize logistics.
*Note: This is a contracting role for 3 to 6 months with the potential of being converted to a full time position.
Responsibilities
Lead deployments of Kargo's computer vision devices.
Collaborate with clients to ensure sites are deployment‑ready, which may include removing existing equipment, electrical work, and/or network adjustments.
Full ownership of all aspects of system bring‑up, troubleshooting, emergency repairs, preventative maintenance, and spare parts inventory.
Travel to client sites to conduct repairs, maintenance, and training as needed. Greater than 70% travel may be required in the future, depending on customer growth and needs.
Onboard and coordinate 3rd party technicians for simple onsite repairs and maintenance.
Develop documentation such as SOPs, work instructions, user manuals, FAQs, training plans, and other materials that will optimize system uptime.
Maintain a high level of customer service with excellent verbal and written communication.
Create status reports, dashboards, and any other analyses to maintain alignment with internal and external stakeholders.
Partner with internal engineering teams to enhance the scalability and dependability of all products.
Experience
Bachelor's degree in a technical discipline (engineering, robotics, computer science, etc).
3‑5 years experience servicing and maintaining complex electro‑mechanical systems (sensors and optics a plus).
3‑5 years experience interfacing with customers.
Familiarity with command line interface on PCs, especially Linux.
Experience using Jira Service Management to track, report, and manage issues.
Experience troubleshooting WIFI and LTE connected devices.
Comfortable working in industrial environments and working at height. Must be able to lift 50lbs, climb ladders (pending OSHA requirements).
Familiarity with basic hand tools and power tools (hammer drills, torque wrenches, multimeters, etc).
Kargo is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.
#J-18808-Ljbffr
$48k-64k yearly est. 3d ago
Field Service Engineer (Contract 3-6 mo, potential FT)
Argo Ai 3.4
San Francisco, CA jobs
A leading technology company in the United States is looking for a candidate to lead deployments of computer vision devices and maintain complex systems. The ideal candidate has a Bachelor's degree in a technical discipline and 3-5 years of relevant experience. This role requires considerable travel to client sites and strong customer service skills. Candidates should be comfortable working in industrial environments and familiar with technical troubleshooting and documentation.
#J-18808-Ljbffr
$48k-64k yearly est. 3d ago
Strategic Lead, IT Service Product Marketing
Salesforce, Inc. 4.8
San Francisco, CA jobs
A leading cloud-based software company is seeking a Senior Director of Product Marketing responsible for the strategy and messaging of IT Service products. This role involves leading GTM strategies, managing a team of product marketing professionals, and creating compelling sales tools. The ideal candidate will have over 8 years of experience in product marketing, especially in Enterprise SaaS, demonstrating exceptional leadership and analytical skills. Join us to drive innovation and customer success.
#J-18808-Ljbffr
$121k-184k yearly est. 2d ago
Tech Lead, Infrastructure
Asana 4.6
San Francisco, CA jobs
We're looking for a staff software engineer to lead a team scaling the distributed systems running Asana's in‑house web framework, LunaServer. You will help us ensure high availability and performance as we support higher throughput from ever larger customers. The LunaServer Infrastructure team owns and supports the production services that run Asana's business logic and asynchronous task queue. As the Tech Lead of the team, you will help us anticipate scaling challenges and plan work for the team to solve those problems. We work closely with other teams in the backend infrastructure group to build and retain customer trust in Asana as the platform for their critical workflows.
This role is based in our San Francisco office with an office‑centric hybrid schedule. The standard in‑office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in‑office requirements.
What you'll achieve:
Work with other engineering leaders to set an ambitious and compelling roadmap for a team of 5‑7 backend engineers
Design and implement reliable, performant, and scalable distributed systems backing Asana's webservers and Developer API
Improve and evolve how we schedule, run, and manage our asynchronous task queue
Lead large projects with other backend engineers through all stages of development, from design and implementation to deployment and iteration
Mentor other engineers on the team on topics such as project leadership and system design principles
Collaborate closely with other infrastructure teams at Asana to define how user data in the Work Graph is accessed
Support framework and product engineers to build new product functionality at scale, quickly
Ensure high customer trust by participating in an on‑call rotation for our team's services
About you:
6+ years of engineering experience building and operating reliable backend services, with 3+ years of experience leading projects and initiatives
You have experience setting direction for and leading large initiatives (spanning across multiple teams, and perhaps organizations)
You have a passion for mentoring other engineers to help them create and maintain production‑quality infrastructure
You are skilled at communicating technical concepts and constraints to cross‑functional partners in product and sales
You demonstrate curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision‑making
You have experience managing Node.js services in production
You are familiar with infrastructure‑as‑code and container orchestration technologies like Terraform and Kubernetes
At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply.
What we'll offer
Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.
For this role, the estimated base salary range is between $248,000 ‑ $316,000. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified.
In addition to base salary, your compensation package may include additional components such as equity, sales incentive pay (for most sales roles), and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.
We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:
Mental health, wellness & fitness benefits
Career coaching & support
Inclusive family building benefits
Long‑term savings or retirement plans
In‑office culinary options to cater to your dietary preferences
These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.
#LI‑Hybrid #LI‑AA1
About us
Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office‑centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
Join Asana's Talent Network
To stay up to date on job opportunities and life at Asana.
#J-18808-Ljbffr
$105k-149k yearly est. 1d ago
Principal Field Service Engineer
Cadence Design Systems 4.7
San Jose, CA jobs
Principal FieldService Engineer page is loaded## Principal FieldService Engineerlocations: SAN JOSEtime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: December 31, 2026 (30+ days left to apply)job requisition id: R52748## **At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.**The FieldService Engineer will install, troubleshoot, and maintain Cadence hardware emulation platforms. This person will serve as the hardware technical representative providing pro-active onsite support at end user customer locations both domestic and international. This person's primary responsibility will be supporting the Atlanta data center but other locations as well in the eastern US. Identifies, analyzes and repairs hardware, firmware, network and other issues. Schedules part replacements and maintenance with customers as needed. Relies on experience and judgment to accomplish goals and ensure customer satisfaction.Reports to San Jose FieldService ManagerLocation: San Jose**Responsibilities:*** Primary contact for all hardware related issues* Planning and Installation of new equipment; reconfiguring existing equipment* Troubleshoot/diagnose and repair hardware and other problems, escalate issues when appropriate* Document all work processes as required* Establish a strong supportive relationship with customers* Inventory control* Work with FieldService team and other Cadence groups to improve processes and procedures**Position Requirements:*** BS with a minimum of 7 years of experience OR MS with a minimum of 5 years of experience* Good written and verbal English communication skills* Minimum working knowledge of Linux/Unix* Strong hardware and software troubleshooting skills* Strong documentation skills* Must be able to lift 40 lbs* US drivers license and passport* Willingness to travel domestically and internationally including for short notice emergency service events**Full training will be provided, however any experience in the following areas would be advantageous:*** Debugging and repair in a board/system level environment.* Experience with liquid cooled systems and associated repairs* Experience with Linux Shell Skills (use grep, sed, awk, find, etc)* Experience with server scripting tools (python, perl, bash, sh, tcsh, csh or some combination)* Experience with networking including installation/configuration of routers, switches and firewalls* Experience with troubleshooting network issues## **We're doing work that matters. Help us solve what others can't.****Equal Employment Opportunity Policy:**Cadence is committed to equal employment opportunity throughout all levels of the organization.We welcome your interest in the company and want to make sure our job site is accessible to all. If you experience difficulty using this site or to request a reasonable accommodation, please contact ********************.**Privacy Policy:**Job Applicant If you are a job seeker creating a profile using our careers website, please see the .E-Verify Cadence participates in theE-Verify program in certain U.S. locations as required by law.Cadence plays a critical role in creating the technologies that modern life depends on. We are a global electronic design automation company, providing software, hardware, and intellectual property to design advanced semiconductor chips that enable our customers create revolutionary products and experiences. Thanks to the outstanding caliber of the Cadence team and the empowering culture that we have cultivated for over 25 years, Cadence continues to be recognized by Fortune Magazine as one of the 100 Best Companies to Work For. Our shared passion for solving the world's toughest technical challenges, our dedication to pushing the limits of the industry, and our drive to do meaningful work differentiates the people of Cadence. Cadence is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, basis of disability, or any other protected class.
#J-18808-Ljbffr
A dynamic tech company in San Francisco is seeking a Solutions Engineer to enhance customer success and product experience. This role requires 2-3 years of technical experience, excellent problem-solving and communication skills, and a Bachelor's degree in Computer Science or Engineering. Responsibilities include managing customer journeys, providing technical support, and leveraging data insights for product improvement. The team operates on-site five days a week.
#J-18808-Ljbffr
$111k-154k yearly est. 5d ago
Field Service Technician - Level III
I3 Infotek Inc. 3.9
Charlotte, NC jobs
Position Type: Full-Time | Day Shift
Travel: Up to 85% (Majority Air Travel)
About the Role
We are seeking an experienced FieldServiceTechnician - Level III to support installation, troubleshooting, and repair of high-precision CNC machinery at customer sites across the U.S. This role is ideal for technicians who can work independently while collaborating with customers and internal teams.
Key Responsibilities
Travel to customer sites for CNC machine troubleshooting, repairs, and installations
Install new equipment, retrofits, and design improvements
Diagnose customer issues via phone/email and on-site support
Perform mechanical alignment, CNC control, servo, PLC, and automation troubleshooting
Create technical bulletins, service documentation, and trip reports
Maintain compliance with company safety policies and OSHA standards
Communicate status updates to customers, distributors, and service management
Qualifications
Associate Degree in Electronics or equivalent experience
5+ years of experience with CNC controls, servo systems, PLCs, and automation
Strong mechanical background (hydraulics, pneumatics, precision measurement)
Prior machine tool experience (Okuma preferred)
FANUC CNC experience (preferred)
Basic technical writing skills (preferred)
Skills & Competencies
Strong troubleshooting and analytical skills
Ability to read blueprints and electrical schematics
Proficiency with precision measuring tools (laser, ball bar, micrometers, etc.)
Customer-focused mindset with excellent communication skills
Ability to work independently in a fast-paced, travel-heavy role
$42k-68k yearly est. 4d ago
Field Service Technician -IV
I3 Infotek Inc. 3.9
Charlotte, NC jobs
FieldServiceTechnician - Level IV
Position Type: Full-Time | Day Shift
Travel: Up to 85% (Majority Air Travel)
About the Role
We are hiring FieldServiceTechnician - Level IV professionals with advanced expertise and high autonomy. This senior-level role involves solving complex CNC system issues, supporting new technology rollouts, and mentoring customers and distribution partners.
Key Responsibilities:
Lead advanced troubleshooting and root-cause analysis of CNC machinery
Perform high-level installations of new and introductory Okuma models
Implement complex retrofits and engineering improvements
Serve as escalation support beyond distributor capabilities
Develop detailed technical manuals, bulletins, and “how-to” documentation
Maintain strong customer relationships through expert-level support
Provide detailed reporting and feedback to Okuma service leadership
Qualifications:
Associate Degree in Electronics or equivalent advanced experience
7+ years of CNC machine tool service experience (Okuma strongly preferred)
Expert-level knowledge of CNC controls, PLCs, servo systems, and automation
FANUC CNC & Okuma-Howa product knowledge preferred
Proven technical writing and documentation experience
Skills & Competencies:
Expert-level diagnostic and troubleshooting capability
Advanced interpretation of mechanical and electrical drawings
Proficiency with advanced precision diagnostic tools
Exceptional communication and customer-facing skills
Ability to work autonomously with minimal supervision
Additional Notes:
No weekend work (Monday-Friday schedule)
Candidates can be located anywhere in the U.S.
Must provide 2 professional references
Background check & drug screening required (including marijuana; no violent offenses)
$42k-68k yearly est. 4d ago
Integrated Security Systems Technician (Traveling)
Master Technology Group | MTG 4.0
Eden Prairie, MN jobs
Master Technology Group (MTG) specializes in designing, installing, and servicing low-voltage commercial property technologies across local and national markets.
The Integrated Security Systems Technician (Traveling) provides customer-focused, workplace technology support to clients, field staff, installation partners, and internal team members. While most support work is performed remotely, occasional on-site assistance may be required locally and nationally.
Supported systems are primarily security-related, including video surveillance, access control, intrusion detection, and EAS. Additional support may encompass network programming, fire alarm systems, data infrastructure, AV, and other low-voltage disciplines.
An MTG Integrated Security Systems Technician must deliver exceptional customer service and cultivate strong professional relationships with clients, vendors, Local Service Partners (LSPs), and colleagues. This role requires technical proficiency, extensive knowledge of low-voltage systems, excellent organizational and multi-tasking skills, and strong verbal and written communication abilities.
Candidates must reside in the Twin Cities area and are expected to perform most of their work from our Eden Prairie, MN office. Periodic job site responsibilities may be required locally and nationally, with travel up to 60% supporting client sites, installations, and service operations.
To assist with critical service issues, the role includes on-call duties as part of daily responsibilities, requiring availability after hours on weekdays. Weekend on-call shifts will be rotated on a scheduled basis to ensure support during urgent weekend needs.
This position reports to the Manager of Technical Services.
KEY DUTIES AND RESPONSIBILITIES
Support customers, coordinators, fieldtechnicians, and project managers with technical advice, troubleshooting, and resource allocation
Collaborate with Business Development and Operations to provide pre-sales and post-sales support for MTG solutions and systems
Deliver remote and hands-on training to field personnel to ensure compliance with all applicable codes, client specifications, and MTG's quality standards
Serve as an escalation point for troubleshooting, programming, maintaining, and servicing client systems
Pre-program, build, and stage equipment for installation when practical, to streamline on-site setup
Provide remote and on-site programming and commissioning for client systems
Conduct remote and on-site quality assurance audits to verify system performance and installation standards
Assist installation, service, and coordination teams with technical planning, issue resolution, and commissioning, ensuring systems operate as intended and meet MTG quality standards
Provide user training to client representatives
Provide technical training to field personnel and colleagues
Contribute to continuous improvement initiatives by providing feedback to management on processes, efficiency, and client satisfaction
Deliver outstanding customer service and build strong, professional relationships with clients, vendors, partners, and colleagues
Other duties to support the company vision and goals as requested
QUALIFICATIONS
Minimum of 5 years of field experience installing, configuring, programming, and servicing video, access control, and intrusion systems
Field experience with low-voltage cabling, data infrastructure, fire alarms, EAS, DAS, AV, and other workplace technology systems is advantageous
Proven ability to design, configure, and program a variety of security-related systems
Demonstrated experience in delivering user training to client representatives and technical training to field personnel
Industry certifications such as MN Power Limited Technician (PLT), NICET Video Security Systems Technician, ESA certifications, or equivalent are preferred
Manufacturer certifications such as Axis Network Video, Milestone, Genetec, Exacq, Bosch, KeyScan, Avigilon, Lenel S2, March Networks, or Open Options are preferred
Strong interest and motivation to pursue ongoing education and additional certifications
Solid familiarity with the National Electrical Code (NEC)
Ability to meet travel and on-call requirements for the position
Excellent time management and organizational skills
Strong problem-solving and decision-making capabilities
Ability to multitask effectively in a fast-paced, multi-project environment
Proficiency in Windows-based computer environments, including MS Office (Outlook, Excel, Word) and other standard software
Excellent written and verbal communication skills
PERFORMANCE MEASUREMENTS
Demonstrates a clear understanding of the key duties and responsibilities of the position
Shows enthusiasm and effort to perform all aspects of the role effectively
Exhibits competence and capability to execute key duties and responsibilities efficiently
Consistently meets expected standards of quality and customer satisfaction
Completes assigned tasks promptly and adheres to project deadlines
Represents MTG in a professional manner at all times, embodying the company's standards of conduct
Demonstrates sound decision-making through practical analysis, effective problem-solving, and good judgment
Maintains effective working relationships and collaborates well within a team environment
Communicates clearly and professionally, both verbally and in writing, including emails, reports, and correspondence
Demonstrates reliability through consistent attendance, punctuality, and timely completion of tasks
Embodies MTG's Core Values:
People First: Demonstrates humility, helpfulness, and genuine care for others
Above and Beyond: Exhibits a “whatever it takes” mindset, actively contributing beyond minimum expectations
Sense of Urgency: Responds promptly and diligently to organizational and client needs
Team Player: Demonstrates respect, support, and collaboration, sharing expertise generously
Do the Right Thing: Operates with honesty, integrity, transparency, and strong ethical standards
COMPENSATION AND BENEFITS
Base Salary $85,000 - $110,000+ DOQ
Car Allowance
Phone Stipend
Medical, Dental & Vision Insurance
401k Match
PTO
Nice Healthcare
Life Insurance - Company-provided
STD / LTD - Company-provided
Employee Referral Bonus
Development Opportunities
$85k-110k yearly 4d ago
Senior Field Service Engineer - Hardware & Linux Systems
Cadence Design Systems 4.7
San Jose, CA jobs
A leading electronic design automation company in San Jose seeks a Principal FieldService Engineer to install, troubleshoot, and maintain hardware emulation platforms. The role involves providing technical support at customer sites, primarily in the eastern US. Candidates should have a strong background in hardware troubleshooting, excellent communication skills, and a willingness to travel. Experience with Linux/Unix systems and various debugging tools is preferred. Join a company that values innovation and equal opportunity.
#J-18808-Ljbffr
$109k-144k yearly est. 2d ago
Plumbing Service Technician
Pacific Rim Mechanical 3.8
San Diego, CA jobs
Primary Function-
We are looking for entry level, mid-level, and experienced Plumbing ServiceTechnicians to fill immediate openings. We specialize in commercial and industrial facilities in San Diego County.
Maintain a high level of understanding of equipment capabilities and operations.
Able to troubleshoot and correctly diagnose electrical, control and mechanical failures and problems.
Understand and stay current on industry trends and changes.
Demonstrate an ability to coordinate the overall resolution or multiple customer problems.
Maintain personal discipline and composure in the performance of multiple customer services.
Keep supervisor fully informed of work situations, which will impede your fulfillment of customer commitments.
Ability to accurately report problem situations.
Understand critical value of clients to Pacific Rim Mechanical and associates.
Maintain same day/return call service group policy.
Accept responsibility for correction of customer problems brought to your attention.
Maintain positive communications with all Pacific Rim Mechanical customers and potential customers to facilitate growth and opportunity.
Ability to stay organized for scheduling requirements.
Focus on assignment completion to ensure customer satisfaction and timely invoicing.
Ability to assist dispatcher with prioritizing.
Maintain professional quality information files for reference with supervisor on payroll, billing, projects, etc.
Communicate all project opportunities to service manager and projects sales representative.
Communicate and reschedule all incomplete work with PRM dispatcher.
Communicate situational information appropriate customer contact.
Skills, Knowledge, Qualifications, & Experience
Must have at least (2) years of relevant Plumbing field experience.
Must have a valid driver's license.
Must have and provide a clean DMV report covering the past (3) years.
Must understand and comply with all safety and OSHA requirements.
Authorized to work in the United States.
Must be capable of effectively speaking and writing in the English language.
Knowledge of plumbing codes
Capable of working alone or on a team.
Communicate effectively with customers regarding technical issues.
Plumbing Trade school or college courses a plus.
Must understand the fundamentals of plumbing sewer systems, water heaters, sump pumps, recirc pumps, thermal expansion tanks, backflow prevention, soldering, hydro-jetter and drain machine operation, etc.
Must understand electrical troubleshooting.
Salary Range-
$25-50/hr. Based on Experience (FMLA Non-Exempt)
Benefits-
Full Benefits
Matching 401(k)
Paid Time Off
Paid Holidays
Equal Opportunity Employer
About Pacific Rim Mechanical-
Pacific Rim Mechanical is the premier mechanical contractor in Southern California.
And we got there by strict adherence to one simple philosophy...
Always do the right thing.
Since our company inception in 1987, our core values haven't changed. We still place the highest priority on honesty, integrity and respect for our customers and employees.
$25-50 hourly 4d ago
Senior Field Tech Director - AI-Driven Data Security Architect
Cerebras 4.2
Mountain View, CA jobs
A leading data security company is seeking a Senior Field Technical Director in Mountain View, California. This architect-level role focuses on the design and integration of solutions for large enterprise customers, requiring expertise in data center design, cyber-security, and the ability to leverage AI tools for productivity. With a mission to ensure technical requirements are met, the role includes serving as a strategic leader, conducting workshops, and developing architectural plans. Candidates should have over 15 years of IT experience.
#J-18808-Ljbffr
$52k-85k yearly est. 1d ago
Geophysics Field Technician
Arm Group 4.8
Hershey, PA jobs
ARM Group LLC is seeking a FieldTechnician, who will collaborate with a team of multi-disciplined engineers and scientists, project managers, and other staff to provide a wide range of field based geophysical data collection services during the design, study, implementation, and/or construction phases of projects related to environmental cleanup, water resources, mine & quarry, geotechnical, and natural gas.
Primary Responsibilities:
Participate in geophysical field investigations.
Operate borehole geophysical equipment to collect well logging and imaging data.
Collect surface geophysical data using EM31, EM61, magnetometer, seismic, electrical resistivity imaging, ground penetrating radar (GPR), radio detection utility locating tools, and gravity.
Download data loggers and equipment; verify field data.
Operate differential global positioning system (GPS) equipment.
Prepare daily field reports and test summaries documenting the work being performed.
Collaborate with other team members to meet deliverables on projects and obtain further knowledge and experiences.
Effectively communicate with key stakeholders including project managers, project engineers, and other members of the project team.
Requirements
High School Diploma or equivalent.
Possess excellent analytical problem-solving skills.
Team orientated with the ability to perform independent hands-on fieldwork.
A self-starter possessing strong communication and organizational skills.
Valid Driver's license in good standing required.
Preferred Requirements:
OSHA 40-hr HAZWOPER, MSHA Surface Mining and/or Safeland training preferred.
Bachelor's degree in Geology or related field.
Physical Requirements:
Requires travel to job sites including out of the local area overnight stays.
Ability to lift 75 pounds on a regular basis.
Desire to work outside in all climates and conditions.
This is a safety sensitive position.
Ability to operate a motor vehicle safely without restrictions on a daily basis.
Ability to walk and stand continuously throughout the day, often on uneven surfaces with frequent bending and stooping - 8-10 hours per day.
Your Wellness, Our Priority: A Look at Our BenefitsWe invest in our team's well-being and future through a comprehensive benefits package with a range of offerings designed to support you holistically. Our health and wellness offerings include two Health Insurance options (Traditional PPO and QHDHP with an HSA), vision and dental coverage, life insurance, disability protection, accident and critical illness coverage. To enhance your future financial security, we provide a 401(k) with company match, HSA/FSA accounts, and 529 college savings plans. Work-life balance is prioritized through our generous PTO starting at 15 days per year and 10 paid holidays per year, giving you ample time to rest, recharge, and attend to life outside the office. An Employee Assistance Program is provided to you and your household with resources to assist you in managing a variety of situations. We invest in your professional growth through our Tuition Reimbursement program and continuing education opportunities. After 6 months of employment, all team members become eligible for quarterly bonuses, providing additional avenues for financial growth. This robust package is designed to foster a workplace where you can thrive both personally and professionally, underscoring our dedication to your overall well-being and future success.
$30k-42k yearly est. 3d ago
Electrical Maintenance Technician
Nemak 4.5
Dickson, TN jobs
Nemak is a leading provider of innovative lightweighting solutions for the global automotive industry, specializing in the development and manufacturing of aluminum components for e-mobility, structure & chassis, and ICE powertrain applications.
We are currently hiring an Electrical Maintenance Technician at the Dickson, TN location.
Possible shifts are as follows:
11:00 p.m. - 7:00 a.m.
3:00 p.m. - 11:00 p.m.
7:00 p.m. - 7:00 a.m.
Maintenance Technician Responsibilities/Daily Duties:
Strong focus on troubleshooting PLCs, robotics, conveyor systems, pneumatics, and motor drive.
Adhere to lockout and tag procedures, prioritizing safety at all times
Perform machinery repairs using a variety of tools
Clean and lubricate machinery parts as needed
Perform adjustments, tightening, and repairs during production breaks and work stoppages whenever possible
Proactively monitor your area for issues and take initiative in preparing for and executing repairs problems
Provide improvement suggestions to the area supervisor and shift engineers
Rebuild parts and pre-stage repetitive usage items in the maintenance area
Maintain small repetitive usage tools and rigging equipment in the maintenance area
Proactively address pneumatic, hydraulic leaks and safety-related issues
Communicate emergency and planned work order data promptly to maintenance supervisor or shift lead technician
Conduct informal shift changeovers and provide relief on machines as needed
Participate in Total Productive Maintenance (TPM) exercises, closely collaborating and supporting production operations
Inspect, diagnose, and troubleshoot mechanical issues in hydraulic and pneumatic systems
Install, assemble, and test machinery and equipment
Perform routine preventive maintenance checks, inspections, and servicing on all equipment to ensure safe operations and to identify potential malfunctions in machines
Perform repairs, replacements, and various mechanical, electrical, hydraulic, pneumatic, and welding tasks associated with various maintenance tasks
Conduct electrical troubleshooting, machine rebuilds, and component overhauls, including dismantling, inspection, repair, or replacement of parts
Assemble, install, or repair wiring, electrical/electronic components, pipe systems, plumbing, machinery, and equipment
Utilize forklifts, scissor lifts, and JLG lifts as required
Possess proficiency in installing, repairing, and maintaining equipment throughout the manufacturing process
Preform all additional tasks assigned by the supervisor or other member of management
Preferred Knowledge and Abilities:
Ability to read hydraulic, pneumatic, electrical, electronic schematics, and ladder diagrams
Ability to troubleshoot and repair hydraulic, pneumatic, and electrical control systems
Ability to interpret and troubleshoot electrical and motor controls circuits
Knowledge of electrical machinery control, including the ability to interpret logic and program programmable controllers
Maintenance experience ranging from two to five years
Experience in both power distribution and hard-wire control techniques
Requirements/Qualifications:
High School Diploma or GED
Two (2) years of industrial maintenance experience and/or a two year technical degree/certification required
Allen-Bradley PLC programming certification preferred
Prior experience in an automotive manufacturing environment preferred
Advanced mechanical knowledge of conveyors, rollers, fabrication and welding
Advance knowledge and proven experience in PLC programing and troubleshooting
Proficient in programming using ladder logic and HMI interfaces
Prior experience in an automotive manufacturing environment preferred
Successful completion of appropriate skills test, which determines the maintenance technician level
Availability for short-notice overtime, including weekends
Job Type: Full-time
Pay: $35.63 - $42.76 per hour
$35.6-42.8 hourly 5d ago
Information Technology Network Engineer
Radiant Systems Inc. 4.5
Westborough, MA jobs
Previous working experience with Pharma Laboratory is required.
Install n config company and specialized instrument software.
Knowledge of CFR Part 11 and GxP validation preferred.
Required experience in Windows Refresh, imaging, migration, and deployment.
Troubleshoot and resolve incidents for desktops/laptops hardware and software issues.
Installing and configuring standard Hardware and Software
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer software.
Troubleshooting networking and connection issues.
Advising on software or hardware upgrades.
Analytical problem-solving abilities, proactive/positive team player, resourceful, innovative Demonstrate professional organization, documentation, communication, and interpersonal skills Proven multi-tasking skills, including ability to work effectively under pressure, handle heavy volumes and meet demanding deadlines
$74k-98k yearly est. 4d ago
Service Technician
Seaman's Mechanical 4.6
Grand Rapids, MI jobs
This position will report to the Service Manager. The responsibilities of the ServiceTechnician are to service, maintain, troubleshoot, and repair heating, ventilation, air conditioning, refrigeration systems and equipment. Diagnosing malfunctions and determining repair needs, inspecting, and performing tests on systems and equipment for defective parts and to assure proper functioning.
Essential Job Function
Customer Service
Always present a professional positive and helpful attitude when interacting with customers and co-workers. Exhibit an understanding of Human Relations and functions as a “team player”.
This position has frequent contact with customers, requiring reasonable tact and strong verbal/written communication skills.
Observe additional maintenance needs requiring attention and report to the appropriate people.
Basic Functions/Requirements
Read and write English.
Write legibly.
Read a tape measure, perform basic math skills: (Add, Subtract, Fractions, Calculate sales tax)
Must have valid Michigan drivers' licenses, good driving record (our insurance must accept you)
Paperwork filled out properly daily, including electronic documentation, if applicable.
Follow verbal and written instructions.
Follow all safety rules.
Be able to wear all P.P.E's when applicable (steel toe boots, gloves, safety glasses, hard hat, etc.)
Lift, climb, bend, and kneel to complete assigned tasks.
Tolerate working at heights off a ladder, scaffold, and aerial lifts.
Perform heavy physical labor during adverse weather conditions.
Work in confined spaces, exposed to fumes, chemicals, grease, acids, oil and in the vicinity of noise and vibration with proper P.P.E's.
Maintain cooperative and effective working relationship with others.
Be able to take “on call” in the regular rotation.
Be available to work any time of the day to take care of your customer. (Before 8:00 am and after 5:00 pm during the week, any time weekends, and holidays)
4 hours safety training required annually.
Must have refrigerant transition and recovery certification card.
Continuing education is expected.
Education/Experience
High school diploma or GED preferred.
10+ Years' experience preferred.
Work Coordination and Paperwork
Coordinate start and stop time with Service Dispatcher for each call.
Organize all work detail (work performed, service recommendations, etc.) and complete an accurate work ticket, paper or electronic, for billing and payroll purposes. Submit all paperwork to the office each Monday before 10:00 AM or at end of each month is required.
Obtain record on work ticket and communicate to vendor an appropriate purchase order number when purchasing job-related parts and supplies.
Physical Requirements
Climbing (ladders, stairs, etc.) while carrying tools and parts
Lift 50 lbs. frequently, 100 lbs. occasionally, and 100+ lbs. with assistance
Bending or stooping
Extended periods of walking
Regular exposure to weather conditions
Operating a motor vehicle
Owning and operating power or hand tools
Exposure to potentially harmful chemicals or materials with proper P.P.D's
Non-Essential duties and responsibilities
Performs other duties as assigned by Management.
$29k-38k yearly est. 2d ago
Electronic Technician
Lancesoft, Inc. 4.5
Carson City, NV jobs
Title: Electronic Technician
Duration: Direct hire
Pay rate: USD 35.00 /hr - USD 45.00 /hr
Qualifications:
6 AM TO 3:30 PM
EDUCATION AND WORK EXPERIENCE: The specific EDUCATION and/or EXPERIENCE requirements of this position are:
High School Diploma or GED preferred
Electronics background
Mechanical engineering (knowledge of)
Machinist background (tool and die work)
The specific LICENSES and/or CERTIFICATIONS required for this position are:
Must pass related job test
Electronics school or equivalent
Laser school
Process instrumentation school
The specific SKILLS and KNOWLEDGE required for this position are:
Able to read and write in English
Basic math skills
Computer literate
Logical thinking
Good hand dexterity
Ability to speak and listen effectively to follow instructions in English. Ability to write and speak complete sentences and understand verbal and written instructions in English
Responsibilities:
PRIMARY DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The duties and responsibilities regularly performed for this position are:
Electronic trouble shooting
temperature control, CNC control, P.L.C.
Installation and testing control systems as above
#1. Troubleshoot laser systems.
Order parts to manufactures specifications.
Optical.
Ensures compliance with Company Repair Station Manuel (RSM)/Quality Control Management (QCM).
Must be aware of ISO/Total Customer Satisfaction (TCS) quality requirements.
Ensure that all department employees are properly cross trained.
Adhere to all Company health, safety and environmental policies while performing job duties.
Adhere to and promote Corporate Code of Ethical Standards.
Regular and reliable attendance.
The marginal duties and responsibilities (performed occasionally or at irregular intervals) for this position are:
CNC mechanical repair and setup.
Machine work (mills, lathes, grinders) EDM P/S furnaces.
Control automatic P.L.C logic.
Performing other tasks in the facility as needed.
$52k-72k yearly est. 3d ago
Technical Lead, Evaluation
Measurabl 4.2
San Francisco, CA jobs
We're looking for a technical leader with a bias for quality, systems thinking, and impact to spearhead the engineering behind Station A's geospatial evaluation platform-the engine that identifies the most financially viable clean energy opportunities in the market. This role thrives in an early-stage, fast-moving environment while building the right long-term systems: balancing speed with maintainability, enabling the team to scale, and creating the technical foundation for the next decade of growth.
About The Role
In the next 30 years, every part of our built environment will need to transform to support a more resilient, independent, and decarbonized grid. Rising demand from data centers, electrification of everything, and an aging power grid create both pressure and opportunity for clean energy deployment.
The problem? Origination. Most clean energy projects fail long before they are built because developers spend enormous time and money qualifying sites, collecting data, assessing interconnection, and navigating zoning, only to discover too late that projects will not pencil. In fact, as much as 80% of projects stall or die, representing billions in wasted costs and years of lost time.
At Station A, we are solving this bottleneck. Our evaluation platform combines geospatial data, analytics, and automation to rapidly identify the most financially and technically viable clean energy opportunities before a project starts. In the past year alone, we have evaluated over 85 GW of projects, surfacing billions in potential investment.
This role is about leading the technology behind that evaluation engine, scaling it to be the fastest, most accurate, and most trusted way to identify clean energy opportunities in the market. By joining, you will help build the technical foundation that enables cleaner, cheaper, and more reliable power for businesses and communities across the country.
Whether or not you have worked in climate tech before, if you want your engineering leadership to tackle a mission-critical challenge at the intersection of energy, infrastructure, and technology, we would love to talk.
Who We Are
Station A is a technology company reimagining how clean energy is bought and sold. Our remote-first team is made up of climate-minded technologists, strategists, and operators committed to making climate action a no-brainer for everyone.
We combine proprietary software with industry expertise to guide commercial real estate owners and operators through their decarbonization journey, starting with evaluation of their portfolios and culminating in transactions through our clean energy marketplace.
Compensation
Reports to: Head of Product
Preferred Locations
San Francisco, Los Angeles, elsewhere in CA (Remote OK)
We believe in pay transparency. The annual base salary for this role is $165k - $210k, with performance-based annual bonus and stock options. Learn more about our benefits here.
What You'll Do
As Technical Lead, Evaluation Technology, you'll take ownership of the core geospatial and data-driven systems that power Station A's marketplace. You will:
Own the architecture and scalability of our evaluation platform: designing, refining, and growing the engine that identifies viable clean energy opportunities across hundreds of thousands of buildings
Raise the technical bar by instilling best practices across the SDLC: test coverage, CI/CD, system observability, and multi-phase refactors
Mentor and force-multiply: coach engineers through pairing, design reviews, and example-setting, helping the team level up technically and culturally
Think in systems: evolve not just code but the processes and collaboration patterns that help the engineering team grow sustainably
Collaborate cross-functionally with Product, Design, Data, and Marketplace teams to ensure our evaluation stack is fast, scalable, and tightly aligned with business goals
Partner with leadership as a thought partner on technology decisions, helping guide Station A's long-term platform strategy
Requirements
You might be a fit if you have…
8+ years of professional software engineering experience, with significant full-stack and data engineering exposure
Proven track record leading complex, system-level projects from design through delivery
Strong experience with Python (preferred), TypeScript, and SQL databases (PostgreSQL), including query optimization
Comfort with geospatial technologies (e.g. Mapbox/MapLibre, Shapely, PostGIS) and building data pipelines for large-scale spatial analysis
Experience with CI/CD, automated testing, and cloud infrastructure (GCP or equivalent)
The ability to mentor engineers and foster a high-performing, learning-oriented culture
Excellent communication skills-you can align technical tradeoffs with business value and make complex systems understandable to both engineers and non-engineers
Bonus points for…
Deep Python knowledge (e.g. Pydantic, Poetry) and passion for maintainable, well-structured code
Experience with data engineering tools (Airflow, dbt, Kafka, Spark) to support scalable evaluations
Exposure to AI/ML applications, especially for geospatial or optimization problems
Domain experience in clean energy, sustainability, or climate tech
Why this role matters
Technical leadership capacity: We're understaffed in strong technical leadership. You'll shape both the system and the team that builds it
Systems thinking: You'll help us manage technical debt intentionally, and redesign core pieces of our platform as we scale
Mentorship: Your example will level up the engineering org, embedding best practices across the team
Capacity growth: Every line of code you and your team ship enables Station A to scale our business model from service-heavy to product-driven
Location & Travel
Preferred: San Francisco, Los Angeles, or California-based to align with core engineering hours and enable periodic in-person collaboration
Anticipated travel: 1x/year for all-company retreat; quarterly engineering meetups (2-3 days each)
Benefits
We're committed to supporting a healthy, sustainable life outside of work:
Remote-friendly work environment (U.S.-based) with coworking options
Flexible PTO
Monthly remote work stipend ($50/mo or $600/yr)
Learning & development budget to support your professional growth
Comprehensive medical, dental, and vision insurance (including FSA and HSA options)
401(k) plan, with matching on the roadmap
12-15 paid holidays annually
Why You Might Be Excited About This Role
You see geospatial evaluation at scale as both a technical and climate challenge worth solving
You care about grid resiliency and energy independence and see geospatial analysis as a powerful lever for accelerating deployment
You believe evaluation should be accurate, scalable, and transparent, and you are excited to design systems that make project qualification faster and more reliable
You see the potential for technology to eliminate waste in the origination process, where today most projects stall or fail before they are even built
You're motivated by the idea that every improvement to our evaluation engine unlocks billions in viable projects and accelerates carbon reduction at scale
You enjoy mentoring engineers and leaving systems better than you found them
You want your engineering leadership to make a tangible difference at the intersection of energy, infrastructure, and technology
Our Commitment
We believe diverse perspectives fuel better ideas and stronger outcomes. If you are excited about this role-even if you don't meet 100% of the qualifications-we encourage you to apply.
Station A is an equal opportunity employer committed to building an inclusive, respectful workplace. Hiring decisions are based solely on qualifications, merit, and business needs.
#J-18808-Ljbffr
$37k-58k yearly est. 3d ago
Senior Field Representative, Field Services Support
Ricoh Americas Corporation 4.3
Field service technician job at Ricoh
Corporate HR Specialist **Senior Field Representative, FieldServices Support** PROFILE Services and repairs a variety of office equipment at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products. Additional responsibilities may include Team Lead/Coordinator role. Position requires 1 (one) Industry Certification.
Job Duties and Responsibilities
· Specializes in the servicing and repair of a core set of highly complex office products.
· Manages territory, inventory, and customer relationships.
· As a specialist, provides 2 nd level technical support to other technicians.
· Achieves expected productivity levels associated with assigned workload and level of experience.
· Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.
· Able to work under minimal supervision
**Demonstrates technical expertise and provides specialist services**
· Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products.
· Demonstrates required digital competencies associated with assigned products and level assignment.
· Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.
· Completes technical training on new equipment as assigned.
**Provides advanced training**
· Conducts OJT for new and experienced technicians as required.
· Conducts technical seminars as required.
· Serves as a role model and exhibits professional appearance and behavior at all times, under the most difficult situations.
· A positive influence/champion within the team/organization.
· Proactively seeks ways to improve things.
Manages Territory
· Assumes responsibilities of Field Technology Service Manager as required.
· Effectively executes all required territory management and call handling procedures.
· Works closely with sales partners to maximize equipment leads and upgrade opportunities.
· Maintains and manages own parts inventory with a high degree of accuracy.
· Adheres to territory back-up plans.
· Completes all required administrative tasks in an accurate and timely manner.
· Complies with all company policies.
**Customer Service**
· Effectively handles the most difficult customer situations.
· Acts as a communication link on unresolved technical problems/issues.
· Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
· Maintains productive, professional relationship with all company personnel.
· Responsible for maintaining a "car stock" inventory.
· Performs other duties as assigned.
**Qualifications (Education, Experience and Certifications)**
Typically:
· Requires high level technical skills typically gained through completion of technical school and 3+ years of related experience including a minimum of 2 years as a Technology Service Consultant I.
· Requires 1 Industry Certification and sustained (at least 2 years) of meets or exceeds performance level.
· Requires a valid state driver's license and minimum level of auto insurance coverage per Ricoh policy for positions entailing extensive use of personal car while on company business.
KNOWLEDGE, SKILLS, AND ABILITIES
· Requires an excellent working knowledge of electro-mechanical devices and electronics.
· Requires expert knowledge of assigned equipment.
· Skilled methodical approach to resolving problems.
· Possesses strong interpersonal and verbal communications skills.
· Excellent customer service skills including ability to follow up to ensure closure of issues.
· Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books, and relevant publications.
**WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS**
· Typically works in an office environment with adequate lighting and ventilation, and normal range of temperature and noise.
· Extensive daily travel in an automobile between customer locations is usually required. Assignment of a "walking territory" within a limited urban area would require extensive travel by foot. It is necessary that all travel be done in a wide variety of weather conditions.
· Working conditions regularly expose individuals to conditions that could result in minor cuts and burns. There is frequent exposure to chemical solvents and cleaners.
· Shift work, overtime, stand-by and/or on-call may be required.
· Requires daily internal contact with the dispatch department via telephone to receive verbal instructions concerning service calls.
· Routinely in direct contact with parts department to receive parts ordered and with the FieldService Manager to review work, receive direction and discuss customers' concerns and problems.
· Requires daily external contact with customers (typically office managers and machine operators) for the purpose of investigating and resolving equipment problems.
· The customer relations aspects of the job tend to be somewhat more diversified, however, most problems are resolved using past precedent.
· Work has periodic stress related to an increased volume of service calls placed and occasional contact with dissatisfied customers.
· Physical effort is required to move objects on wheels that may weigh up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Requires frequent walking, standing, bending, reaching, and lifting when installing equipment, i.e., computers, controllers, color laser copiers, projectors, etc. Frequent stooping, bending, squatting, and kneeling are required to service equipment at floor level.
· Tool cases and assorted service-related tools weighing in the range of 25 to 50 pounds must be carried to a variety of machine locations. Often these locations are upstairs.
· A high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches, and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
+ Choose from a broad selection of medical, dental, life, and disability insurance options.
+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
+ Augment your education with team member tuition assistance programs.
+ Enjoy paid vacation time and paid holidays annually
+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.