Service Support Specialist jobs at Ricoh - 3324 jobs

MANTECH seeks a motivated, career and customer-oriented Counterintelligence Support Officer Expert to join our team in Springfield, VA. Responsibilities include but are not limited to: Ensure counterintelligence (CI) collaboration and communication between a key Intelligence Community (IC) customer's CI Office and senior client component leadership. Deliver executive-level CI guidance to senior Intelligence Community component leadership. Lead CI education, awareness, and training for high-level Intelligence Community audiences. Embed within a major directorate of a federal IC agency, requiring close collaboration and CI support with the respective directorates' senior leadership. Conduct daily/weekly desk-side and small group comprehensive CI briefings, issue updates, discussions, debriefings, awareness, and education to senior leadership, integrating historical precedents, political considerations, and agency best practices as needed. Conduct monthly threat briefings and awareness and education presentations at directorate and office town hall and division and branch meetings. Minimum Qualifications: Bachelor's degree in National Intelligence Studies, Law Enforcement, History, Analysis/Research, Journalism, Political Science, Library Science, Engineering, Mathematics, or related field. 8+ years of CI experience. Foundational defensive CI experience (ex. conducting investigations, inquiries, collections, operations, analysis, briefings, debriefings, training and awareness). Shall be a credentialed graduate of an accredited federal or DoD CI training academy (ex. FBI Academy, etc.). Experience developing presentations and briefing a variety of customers and stakeholders. Desired Qualifications: Post-graduate degree in National Intelligence Studies, Law Enforcement, History, Analysis/Research, Journalism, Political Science, Library Science, Engineering, Mathematics, or related field. 5+ years of executive-level CI leadership experience involving budgets, policy, manpower and program management. Clearance Requirements: Must have a TS/SCI with the ability to pass a Poly Physical Requirements: The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.

Ergotron, Inc. is a global leader in designing ergonomic solutions that connect people and technology to enhance human performance, health and happiness. Using the Technology of Movement™, Ergotron builds products and custom solutions that help people feel a new sense of energy in healthcare, industrial and office settings, both at home and on-site. Through its 40-year history, Ergotron has led the industry with innovative, professional-grade products and customer-focused service. The company has earned more than 200 patents and established a growing portfolio of award-winning brands including WorkFit and CareFit™, and patented Constant Force™ and LiFeKinnex™ technologies. Ergotron is headquartered in St. Paul, Minnesota, with a presence in North America, EMEA and Asia Pacific. For more information, please visit ***************** Position Summary: The Field Service Specialist is responsible for providing technical support, installation, maintenance, and repair of Ergotron equipment at customer site. This role requires strong technical skills, excellent customer service, and the ability to troubleshoot and resolve issues in a timely manner. The specialist will work closely with customers to ensure optimal performance and satisfaction with all Ergotron branded products. Position Responsibilities: Perform on-site installations, maintenance, and repairs of Ergotron equipment. Diagnose and troubleshoot equipment malfunctions, providing effective solutions to restore functionality. Fullfill paid for service, including regular inspections and preventive maintenance on equipment to ensure peak performance. Document service visits, including repairs performed and parts used, in the company's service management system. Maintain timely and accurate expense reporting and submissions. Respond to customer inquiries and issues promptly and professionally. If applicable, maintain a well-stocked van inventory of necessary parts and tools for service calls. Effectively manage time tracking as outlined in policy stated in employee resource guide. Travel to customer locations as assigned, travel up to 100% is required. If applicable, assist in managing the relationship with customer for assigned account(s). Responsible for timely and accurate updating of all required systems and programs necessary for sales operations including Salesforce and others as appropriate to ensure customer data is well maintained and documented. Additional duties as requested. Supports “Lean Business Enterprise” initiatives for continuous process improvement and waste elimination. Position Requirements (Knowledge and Experience): Associates of Arts (AA) or Bachelors in BS/BA Degree in Business Administration, Computer Science, or related field preferred. 2-5 years experience in field service or technical support roles. Strong mechanical and electrical troubleshooting skills. Experience with electronic testing equipment (multimeters, etc.) Excellent communication and interpersonal skills. In healthcare environment, required to adhere to all site level vaccine and screening requirements. Ability to work independently and manage time effectively. Proficient in Microsoft Office (including Excel, PowerPoint and Outlook), ERP and Salesforce. Must be able to perform the physical requirements of the job as described to you for the position. Valid driver's license with safe driving record. Benefits: Being able to solve complex problems within a passion-filled environment is rewarded by a comprehensive and competitive benefits package, allowing for work and life balance. At Ergotron, we are committed to moving you forward with leading benefits and reward programs. Beyond a fast-paced, innovative work environment, we offer a comprehensive and competitive pay and benefits package, including but not limited to; medical, dental, vision, life, disability, tuition reimbursement, 401k with match, and an Employee Assistance Program (EAP). We work hard and we recharge. With five weeks of Paid Time Off (PTO), eleven paid holidays and summer hours our employees have ample time throughout the year to spend with family and friends, traveling or relaxing. We are proud to support our employees and their growing families by offering ten weeks of paid maternity leave, four weeks of paid paternity leave, and three days of paid grandparents leave. Both our newest and our most tenured employees are formally recognized. Our career milestones program ensures that our new team members feel welcome and rewards employees at five years, ten years, fifteen years and beyond. ONE Core Values: Customer-Centric Innovation Built to Last Always Improving Integrity

Responsibilities Receive packages via UPS/Fedx. Open packages and create Barcode page for each. Sort/remove recordable documents from lender packages to prep for recordation. Shipping out completed lender docs each night via UPS/Fedx Maintain open lines of communication with department members to ensure documents are processed in a timely and accurate manner Work to meet and exceed the defined production standards, metrics and/or SLA set forth by Management. Provide back-up to various department functions when necessary to ensure continuation of department workflow. Additional responsibilities as assigned Education And Experience High School diploma or equivalent 1-year related experience. Knowledge, Skills, Abilities Organization skills Attention to detail Multi-tasking skills

ServiceNow PPM Implementation Specialist (Project Manager/Business Analyst) We are seeking a highly motivated and experienced ServiceNow PPM Implementation Specialist to drive the successful configuration, deployment, and adoption of the ServiceNow Project Portfolio Management (PPM) module. This role will function as a hybrid Project Manager and Business Analyst, collaborating closely with IT, business stakeholders, and end-users to maximize the value of our ServiceNow platform for project, portfolio, and operational work management. Key Responsibilities 1. ServiceNow PPM Implementation & Configuration Lead the end-to-end implementation and configuration of the ServiceNow PPM module. Translate complex business requirements into technical solutions within the ServiceNow platform. Configure core PPM functionalities, including: Project and Operational Work Tracking Time Entry and Reporting Project Intake and Demand Management (Idea/Demand to Project lifecycle) Resource Management (Demand/Supply Tracking) Financial Planning and Portfolio Management (as needed). 2. Business Analysis & Stakeholder Management Conduct workshops and interviews with Project Managers, Resource Managers, and Individual Contributors to gather and document detailed requirements. Develop functional specifications, process flows, and use cases. Serve as the primary liaison between technical development teams and business stakeholders. 3. Training, Adoption, and Change Management Develop and deliver comprehensive training programs (documentation, sessions, Q&A) for various user groups (PMs, RMs, contributors). Drive user adoption by communicating value, addressing pain points, and supporting users through the transition. Create and maintain high-quality documentation for processes and system usage. 4. Platform Optimization & Operational Support Assist in optimizing the existing use of the core ServiceNow platform for operational ticket tracking, reporting, and dashboard creation. Identify opportunities to leverage ServiceNow features to streamline operational processes and improve efficiency. Create and maintain reports, metrics, and dashboards to provide visibility into project health, resource utilization, and operational performance. Required Qualifications Proven Experience: Minimum of 3-5 years of experience as a Business Analyst or Project Manager, with a strong focus on enterprise system implementation. ServiceNow Expertise: Minimum of 2 years of direct, hands-on experience implementing, configuring, or supporting the ServiceNow PPM module (or ITBM Suite). Technical Skills: Deep understanding of ServiceNow platform capabilities, configuration, and best practices. Functional Knowledge: Strong grasp of Project Management methodologies (Waterfall, Agile), Portfolio Management, Resource Management, and IT Service Management (ITSM) concepts. Communication: Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to non-technical audiences. Preferred Qualifications ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) - Project Portfolio Management. Experience with other ServiceNow modules (ITSM, CSM, HRSD, etc.). PMP, PMI-ACP, or other relevant project management certifications. Experience working in healthcare environment

Title- SAP FI/CO Specialist with VIM Position- Full Time JD Essential Functions Lead the end-to-end implementation and enhancement projects for SAP Financial Accounting & Controlling (SAP FI/CO) modules including gathering requirements, configuration, creating test conditions, UAT, training materials and implementation. Collaborate with business owners, IT, and OPI Group to gather requirements and translate them into functional specifications while ensuring an environment of continuous improvement and process optimization. Configure and customize SAP FI (GL, AP, AR, AA) CO (CCA, PCA) and other Finance Technology Platforms. Provide expert level support for SAP Finance modules, including troubleshooting and issue resolution. Conduct workshops, training sessions, and documentation for end-users, project. Participate in OPI Global IT summits addressing problem resolution, process optimization, and best practices Ensure compliance with OPI Group standards, OPI US, audit and financial regulations. Manage change requests, incidents, and master data integrity. Minimum Requirements Bachelor's degree in information systems, Data Analytics, Data Science, Computer Science, Statistics, or a related field. Five (5) years of experience in SAP FI/CO. VIM OPI Project Management Cloud Solid understanding of financial processes and integration points with other SAP modules. Required Certifications, Licenses, and Registrations SAP FI/CO certification preferred. PMP or other project management certifications are advantageous. Knowledge, Skills, and Abilities Excellent communication, analytical and problem solving skills. Deep functional knowledge of SAP FI/CO. Ability to design and optimize SAP solutions to meet business needs. Skilled in writing functional specifications, test scripts and training materials. Proficiency in SAP integration tools and middleware. Ability to work independently and manage multiple priorities in a fast-paced environment. Fluent in English; additional languages are a plus, especially Greek. Key Skills / Words: (at least 6) SAP IT Technology Finance Accounting FI/CO SAP FI/CO VIM Vendor Invoice Management Project Management

Job Title: R&D Technical Writing Analyst (Packaging R&D) Contract: 12 months to start About the Role We are seeking an experienced R&D Technical Writing Analyst to join our Packaging R&D team. This role is responsible for developing regulatory-compliant end-user product labeling that supports business and quality requirements. The analyst will contribute to both new product development and sustaining engineering activities, including label design and release, artwork development, and process improvements for efficiency and compliance. This position works closely with cross-functional teams, actively removes roadblocks, meets key labeling milestones, and leads or supports continuous improvement initiatives with measurable business impact. Key Responsibilities Create clear, compliant product labeling and associated documentation for new and existing products. Develop, update, and release label artwork/images; maintain congruency between product labeling and IFUs. Support IFU development and release in PLM for new products and design changes. Manage tasks related to IFU/literature printing suppliers and translation vendors. Research and communicate product, technology, and test method information in a logical and user-friendly manner. Drive continuous improvement initiatives, including NCs, CAPAs, quality plans, and best-practice identification. Support internal and external audits: gather documentation, provide explanations, and participate in front/back-room activities. Ensure all documentation complies with Good Documentation Practices (GDP) and internal quality policies. Deliver high-quality technical documents (SOPs, work instructions, technical literature, engineering content) that meet standards and audience needs. Review and audit documentation from other teams to ensure accuracy and consistency. Provide weekly activity summaries, manage multiple priorities, and communicate progress with stakeholders. Required Qualifications 2-4 years of relevant technical writing, labeling, or R&D experience. Bachelor's degree in Graphics, Language, or related field (Advanced degrees may offset years of experience). Ability to manage a high-volume, varied workload and meet tight deadlines. Strong communication and organizational skills. Commitment to quality, compliance, and continuous improvement. Technical Skills Proficiency with Microsoft Office (Word, Excel, PowerPoint, Visio). Experience with Adobe Creative Suite (InDesign, Photoshop, Illustrator). Hands-on experience with database-driven labeling systems, such as: Prisym ID Label View Loftware Bartender NiceLabel EasyLabel

Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Huntsville, Alabama. Ignite is seeking a Help Desk Technician to provide Tier I/II end-user IT support for USASMDC personnel. The U.S. Army Space and Missile Defense Command (USASMDC) is responsible for delivering global missile defense, space operations, and strategic deterrence capabilities in support of Combatant Commands and national defense objectives. This role ensures reliable day-to-day IT services that enable uninterrupted mission operations. Job Requirements Key Responsibilities: * Provide Tier I/II technical support for end-user systems * Install, configure, and troubleshoot Windows-based hardware and software * Support thin clients, zero clients, printers, and peripherals * Perform hands-on troubleshooting and issue resolution * Apply system configurations in compliance with STIG requirements Qualifications: * Secret clearance (required) * DoD 8140 certification, as applicable * 4 to 7 years of experience providing IT help desk or desktop support * Experience supporting DoD IT environments * Knowledge of Windows operating systems and end-user hardware * Bachelor's degree in Information Technology, Computer Science, or a related field (preferred) Salary range: $70-110k We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law. Accommodation Request: If you are a qualified individual with a disability or are a disabled veteran and are unable or limited in your ability to use or access our Careers sites as a result of your disability, you have the right to receive assistance in completing the application process. Please send your request to **********************

The Technical Services Support Specialist is responsible for diagnosing and solving customer issues in a timely and courteous manner. The incumbent may work independently or with other team members to resolve operating system, database, and other technical issues related to Tyler applications. Responsibilities * The Technical Support Specialist should be able to: * Evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner. * Provide support in the various systems management environments related to the ERP and Municipal Justice application software and legacy applications, installed on Windows * Operating Systems, using Microsoft SQL Databases. * Provide first tier support for technical issues. * Respond to client requests for service by priority according to published policies. * Build rapport with clients to turn what may be a negative situation into a positive customer service experience. Manage and prioritize multiple and often conflicting tasks. * Demonstrate effective communication skills with a wide range of clients, both internal and external, from technical to non-technical and from management to clerical. Focus on providing accurate answers in a pleasant manner. * Adapt to changing product and environments. * Demonstrate full product knowledge and eliminate knowledge gaps in legacy, current and * future products and services by means of self-study, supplemented by formal education. * Provide seamless integration to department and company resources to reinforce single point of contact and total incident ownership, including those outside direct area of responsibility. * Provide systems management (operating system, database administration, server, and workstation support) troubleshooting and consultation technical support to clients and fellow employees. Primary areas of support include: * Remote support of client's mission critical financial server(s) * Operating system administration for Windows or Web servers * Network & local printing * Point of sale hardware configuration and troubleshooting * Tyler program release and third party software upgrades * Database administration (Microsoft SQL) * Resolves client inquiries and issues in a timely manner; communicates closure effectively through email and phone communications. * Document and record all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues. * Manage open calls by identifying and prioritizing issues according to published policies. * Escalate to senior team member or department member if situation is beyond ability and additional assistance is needed. * Identify and meet service measurements and metrics on a daily, weekly, monthly and quarterly basis. * Collaborate with other teams, departments and divisions with issues pertaining to Tyler software applications. * May contribute to company knowledge library. * May conduct training for end-users. Qualifications * Bachelor's degree in computer science, MIS, or equivalent experience * Experience administering Windows servers. * Working knowledge of server hardware and network configurations, including web servers. * Ability to troubleshoot PC configurations and connectivity issues. * Excellent interpersonal and communication skills. * Ability to prioritize and complete multiple tasks in a fast-paced, technical environment. * Strong analytical and problem-solving skills. Ability to work independently and in a team environment. * Demonstrated ability to maintain a positive, professional attitude * Flexible to work various shifts to cover our core hours. Monday - Friday 8AM - 8PM

The primary responsibility of the IT Inventory Technician, is to provide support to the IT Inventory team with receiving, ensuring that received assets are put in the proper locations and scanned into the Asset Management Tool. The IT Inventory Technician will also be responsible for assisting with Asset disposal process, including removing and degaussing Storage devices. Receive shipments, Scan all assets into the Asset management Tool. Store in appropriate designated locations. Move/Retrieve assets marked for disposal. Remove Storage devices from assets marked for disposal, label as appropriate and degausse as needed. Deliver received devices to end users/groups. Participate in Imaging End points and PC Replacement activities. All other related duties as assigned. Daily Operations Receive, Scan into IT Asset Management Tool and Report assets being delivered or returned to CLIENT Ensure that Warehouse is neatly arranged at all times and assets placed in the appropriate location/s Issue and/or Deliver Assets to customer Degauss Operations Assist with receiving Assets to be Surplussed Scan Assets into ITAM Tool Remove Storage Devices from Asset and Label appropriately Degauss Storage device as required per SOP PC Replacement Operations: Assist with Asset Imaging, End user asset reconciliation and other PC Replacement activities as required. Reporting: Provide reports as needed

The Technical Services Support Specialist is responsible for diagnosing and solving customer issues in a timely and courteous manner. The incumbent may work independently or with other team members to resolve operating system, database, and other technical issues related to Tyler applications. Responsibilities * The Technical Support Specialist should be able to: * Evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner. * Provide support in the various systems management environments related to the ERP and Municipal Justice application software and legacy applications, installed on Windows * Operating Systems, using Microsoft SQL Databases. * Provide first tier support for technical issues. * Respond to client requests for service by priority according to published policies. * Build rapport with clients to turn what may be a negative situation into a positive customer service experience. Manage and prioritize multiple and often conflicting tasks. * Demonstrate effective communication skills with a wide range of clients, both internal and external, from technical to non-technical and from management to clerical. Focus on providing accurate answers in a pleasant manner. * Adapt to changing product and environments. * Demonstrate full product knowledge and eliminate knowledge gaps in legacy, current and * future products and services by means of self-study, supplemented by formal education. * Provide seamless integration to department and company resources to reinforce single point of contact and total incident ownership, including those outside direct area of responsibility. * Provide systems management (operating system, database administration, server, and workstation support) troubleshooting and consultation technical support to clients and fellow employees. Primary areas of support include: * Remote support of client's mission critical financial server(s) * Operating system administration for Windows or Web servers * Network & local printing * Point of sale hardware configuration and troubleshooting * Tyler program release and third party software upgrades * Database administration (Microsoft SQL) * Resolves client inquiries and issues in a timely manner; communicates closure effectively through email and phone communications. * Document and record all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues. * Manage open calls by identifying and prioritizing issues according to published policies. * Escalate to senior team member or department member if situation is beyond ability and additional assistance is needed. * Identify and meet service measurements and metrics on a daily, weekly, monthly and quarterly basis. * Collaborate with other teams, departments and divisions with issues pertaining to Tyler software applications. * May contribute to company knowledge library. * May conduct training for end-users. Qualifications * Bachelor's degree in computer science, MIS, or equivalent experience * Experience administering Windows servers. * Working knowledge of server hardware and network configurations, including web servers. * Ability to troubleshoot PC configurations and connectivity issues. * Excellent interpersonal and communication skills. * Ability to prioritize and complete multiple tasks in a fast-paced, technical environment. * Strong analytical and problem-solving skills. Ability to work independently and in a team environment. * Demonstrated ability to maintain a positive, professional attitude * Flexible to work various shifts to cover our core hours. Monday - Friday 8AM - 8PM

Advocate for GDS customer and maintain overall ownership for customer-impacting service requests, problems and incidents during shift/rotation. Primary point-of-contact for communication between internal and external stakeholders regarding ongoing problems, initiatives and projects. ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions include, but are not limited to the following: • Successfully communicate technical concepts to both technical and non-technical audiences. • Participate in basic and intermediate-level technical troubleshooting. • Provide quality customer service to internal and external customers including thorough and appropriate communication • Ability to understand AND follow GDS Policies, GDS Procedures, and GDS Processes • Work independently and with customers, peers, engineers and partner vendors to diagnose problems and attain resolution within designated Service Level Agreements (SLA). • Manage assigned tickets, activities, and projects and ensure all activity and time is properly and thoroughly documented. • Ensure the resolution of customer issues in accordance with SLA obligations while maintaining high levels of customer service feedback. • Ensure that required communication with customers regarding outages, updates, status changes, etc. are performed appropriately. • Participate in meetings for departmental, process, and project planning as required. • Provide reports for internal and external use as directed. • This role requires the possibility of working, days, nights, weekends, and holidays on a set schedule onsite at GDS office(s). This schedule is subject to change from time to time as business needs change. • Ability to prioritize tasks based on workload. • Educate internal and external users in the use of GDS offerings. • Other duties as assigned. MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES) • 1+ year Telecommunications and/or NOC/Technical Support Center experience working within an SLA environment. • Associate's degree (or equivalent training) in telecommunications or IT/networking support; familiarity with configuring and troubleshooting Cisco based networks; effective troubleshooting and analytical skills; OR an equivalent combination of education and experience. • Demonstrate and maintain basic to intermediate level knowledge and industry level certifications (where applicable). Ex: CompTIA Network / A+, CCST, and ITIL foundation certifications preferred. • Ability to take ownership, along with excellent customer service and interpersonal skills. • Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers. • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. • Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus when possible, and communicates decisions to others. • Must demonstrate the ability to multi-task in high stress situations

Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB), headquartered in Huntsville, AL. By design, Ignite is a provider of professional services to customers in educational, federal, and commercial industries and in every action seeks to be the preeminent provider within this business space. Ignite upholds our values of competency, collaboration, innovation, reliability, and results through everything we do. Ignite is currently seeking a driven, detail-oriented Tier 2 Help Desk Technician to join our team supporting The US Army at Redstone Arsenal, AL. This position is onsite. This position is required one to perform all Tier I duties. In addition, provides touch labor for troubleshooting incidents, and problems manage all duties required to distribute hardware to new users, installs software, assists asset management and property book requirements, performs warranty recovery of assets if needed, and responds to and resolve Incidents and Problems, maintains inventory stock rooms and asset tracking. Escalates tickets to tier III or interfaces with third-party providers to resolve technical incidents. Execute life cycle replacement activities for end users' devices. Provides touch labor for VIP requests, and prioritizes tickets. Job Requirements Responsibilities include: * Knowledge of customer support concepts and methods, installed operating systems, and the IT infrastructure to serve as customer technical analyst with responsibility for resolving the most complex customer problems. * Working knowledge of and experience working with Microsoft Intune system. * Working knowledge of and experience working with Microsoft Power Automate. * Perform touch labor to address fixes, configuration, and troubleshoot issues and problems. * Knowledge of automated system customer support methods and techniques to include troubleshooting, recovery, adjusting, modifying, improving and resolving computer and software problems. * Knowledge of a wide range of applications, operating systems, protocols, IT equipment, techniques, requirements, methods, and procedures to provide desktop automation support to a customer base. * Knowledge and skill in applying operating systems principles and methods, and the functionality of the current systems environment to configure systems components such as disk drives, printers, and other peripherals. * Serve as the primary POC for incident and problem resolution and escalation. * Ensure Information Assurance (IA) requirements are met for all devices. * Knowledge of a wide range of automation techniques, requirements, methods, and procedures to evaluate and advise new and emerging technologies. * Able to use qualitative and quantitative techniques to evaluate help desk program effectiveness. * Working knowledge of and skill in applying maintenance concepts and methods to troubleshoot system problems. * Working knowledge of and experience working with local and secure networks. * Working knowledge of and experience working with Active Directory. * Working knowledge of and experience working with Virtual Desktop Infrastructure (VDI), especially VMware. * Assists with interpreting policies, procedures, and strategies that govern the planning and delivery of help desk services. * Working knowledge of and experience working in and around the Army environments and familiarity with Classified IT support. * Familiar with decommissioning of Army assets and Lifecycle Management SOPs. * Perform other duties as assigned. Job Requirements Job Requirements and Qualifications: * A minimum of 5 years of work experience in Tier 2 Help Desk Technician or related fields * Knowledge of a wide range of applications, operating systems, protocols, IT equipment, techniques, requirements, methods, and procedures to provide desktop automation support to a customer base. * Must have an active Comp TIA Security + certification Security Clearance Requirements: Must have an active Secret Clearance or the ability to obtain one. Education Requirements: * Associate's Degree or Bachelor's Degree with 5 years of related experience in IT field, or equivalent level of hands-on experience. Other Requirements: Must be a US citizen and be able to obtain and hold an active Security Clearance, and an active Comp TIA Security + certification We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law. Accommodation Request: If you are a qualified individual with a disability or are a disabled veteran and are unable or limited in your ability to use or access our Careers sites as a result of your disability, you have the right to receive assistance in completing the application process. Please send your request to **********************

Ignite is an ISO 9001:2015 and CMMI Services Level 3 certified, Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Huntsville, Alabama. Ignite is seeking a Mid-Level Help Desk Technician (DTS) - Mid provides Tier II Defense Travel System (DTS) customer support in direct support of the U.S. Army Space and Missile Defense Command (USASMDC) G8, Resource Management - Audit System and Policy (RMASP) Division for Telework. The U.S. Army Space and Missile Defense Command (USASMDC) is responsible for delivering global missile defense, space operations, and strategic deterrence capabilities in support of Combatant Commands and national defense objectives. This position supports audit readiness, travel policy compliance, and business process execution primarily through remote service desk operations, with limited onsite support as directed. Contingent upon contract award. Job Requirements Key Responsibilities: * Provide Tier II DTS customer support to travelers, Approving Officials, and organizational DTS users via phone and email * Assist with DTS software usage, troubleshooting, entitlements, policy interpretation, and payment issues * Audit DTS authorizations and vouchers for compliance with the Joint Travel Regulation (JTR) and DoD Financial Management Regulation (FMR) 7000.14-R * Support Government Travel Charge Card (GTCC) actions, including activation/deactivation and credit limit adjustments based on approved requests * Maintain daily performance logs tracking calls, requests, audits, services delivered, status, and closeout * Use SharePoint and SMDC Knowledge Management Support Tools (KMST) to process taskers and support DTS-related workflows * Assist with content management and business process analysis supporting audit readiness activities * Submit process improvement recommendations to the ACOR to mitigate risk and improve DTS operations Qualifications: * Secret clearance (required) * 4 to 7 years of experience providing DTS or DoD travel support * Demonstrated knowledge of DTS modules, workflows, and travel policy * Experience auditing DTS transactions for JTR and DoD FMR compliance * Experience supporting remote service desk operations * Familiarity with SharePoint and web-based knowledge management tools We are equal opportunity/affirmative action employers, committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status, or any other protected characteristic under state or local law. Accommodation Request: If you are a qualified individual with a disability or are a disabled veteran and are unable or limited in your ability to use or access our Careers sites as a result of your disability, you have the right to receive assistance in completing the application process. Please send your request to **********************

Benefits: U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time. Additional paid sick leave is also provided if required by state or local law. Summary of Position: The Technical Support Specialist I plays a crucial role in ensuring the operational efficiency and functionality of Denali's solutions in various locations. This role involves providing on-site technical support, troubleshooting hardware and software issues, and maintaining a high level of customer satisfaction. Key responsibilities include diagnosing problems, implementing solutions, and offering training to end-users. The Field Support Technician must possess strong communication skills and technical expertise to deliver effective support in dynamic environments. Essential Functions: * Install, configure, and maintain Denali Solutions at customer locations * Collaborate with clients to understand their unique requirements and provide tailored solutions * Conduct on-site assessments to ensure compatibility and optimal performance of systems * Provide training to client's staff on the operation and maintenance of installed systems * Collaborate with the engineering team to enhance and customize solutions based on client feedback * Maintain accurate documentation of installations, configurations, and troubleshooting procedures * Effectively communicate with clients to address inquiries, provide technical support, and offer guidance on system optimization Competencies: * Ensures Accountability * Tech Savvy * Communicates Effectively * Values Differences * Customer Focus * Resourcefulness * Drives Results * Plans and Prioritizes * Decision Quality * Self-Development Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee in this position frequently communicates with other co-workers/clients who have inquiries about the various projects and other needs. Must be able to exchange accurate information in these situations. The employee must be able to remain in a stationary position 75% of the time. The employee in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operate a computer and office machinery such as a calculator, keyboard, copy machine and printer. Frequently moves boxes with equipment weighing up to 25lbs across the building and/or to other offsite buildings for various project needs. Required Education and Experience: * High School Diploma * 1-3 years of Experience Qualifications: * 1-3 years of combination Hardware/Software/IT experience supporting both proprietary and standard applications * Forklift certification or willingness to obtain * Strong ability to troubleshoot hardware and software problems * Travels to customer locations as necessary to provide service * Strong written and verbal communication skills * Attends regular ongoing education as scheduled by the employer or manufacturer of equipment AAP/EEO Statement: 3MD Inc. is an equal opportunity employer and does not discriminate based on gender, sex, age, race, color, religion, marital status, national origin, disability, sexual orientation, gender identity or expression, veteran status, or any other category that is protected by applicable law. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job DescriptionDescription: The IT Support Specialist provides advanced Tier 1 and Tier 2 technical support, oversees daily operation of PRC's IT infrastructure, and administers enterprise systems to ensure reliable and secure technical operations across corporate and field locations. This role supports system monitoring, cybersecurity, software updates, networking, and infrastructure upgrades, and end user training and documentation. The specialist collaborates with the CIO on IT improvement projects and partners with vendors and service providers to maintain optimal system performance. ________________________________________ Essential Duties and Responsibilities Technical Support & Troubleshooting Provide Tier 1 and Tier 2 technical support and assist with the escalations. Investigate and resolve advanced hardware, software, and network connectivity problems. Provide onsite and remote support to corporate and field locations. Coordinate with external vendors, service providers and technical partners. Systems Administration & Infrastructure Management Administer enterprise IT systems (Active Directory, Azure AD, Exchange, Microsoft 365, DocuSign). Maintain hardware/software deployments, updates, and system performance. Manage IT asset inventory, licensing, documentation, and server monitoring. Maintain access control & security systems (badges, cameras, credentials). Support cybersecurity (patching, MFA, updates, incident prevention). Assist with network infrastructure (firewalls, switches, VPN). Projects, Processes & Training Lead IT projects and system upgrades, including implementation of new tools and infrastructure improvements. Develop and maintain IT procedures, documentation, and knowledge base resources. Conduct end-user training and support technology adoption across the organization. Leverage AI and automation to improve efficiency and optimize IT operations. Perform other related duties consistent with the scope of the position. Requirements: Education & Certification Associate or Bachelor's Degree preferred. Industry certifications such as CompTIA A+, Network+, Security+, Microsoft 365 Fundamentals, CCNA, etc., preferred. ________________________________________ Experience 2+ years of IT support with strong networking/system administration experience. Experience with domain administration, cybersecurity practices, and database support. Experience with infrastructure security, licensing, and system performance monitoring. Experience in property management, accounting or construction software (e.g., Yardi) is a plus. Experience with camera systems and access control systems is a plus. ________________________________________ Skills & Competencies Deep technical expertise with Windows operating systems, networking technologies, firewalls, and VPN solutions. Advanced administration skills in Microsoft 365, Active Directory, and Azure environments. Strong analytical and problem-solving abilities with the capacity to resolve complex technical issues. Excellent communication, customer service, and end-user training skills. Proven ability to manage multiple priorities and deliver effectively in a fast-paced environment. Demonstrated ability to manage technology initiatives and collaborate effectively within a team. Highly organized, detail-oriented, and committed to meeting deadlines. Positive attitude, strong work ethic, and dedication to ongoing learning and innovation. Proficiency with AI tools and awareness of emerging technology trends. ________________________________________ Other Requirements Prolonged periods working at a desk and on a computer. Ability to lift up to 50 lbs. and use small tools. Valid driver's license required. Occasional afterhours/weekend availability for emergencies or scheduled projects. This is an onsite position at PRC's Corporate Office in Red Bank, NJ. Benefits: Medical, Dental, Vision; 401(k), Life Insurance, Paid Time Off, 11 Observed Holidays

Description DecisiveInstincts, LLC, a Joint Venture between ActioNet and Akamai Intelligence has an immediate opportunity for has an opportunity for a Resident Service Support Specialist (RS3) - Call Manager Specialist located in Quantico, VA. The candidate must have an Active Secret clearance. ActioNet is an IT service provider and solutions integrator headquartered in Vienna, VA that works with the Federal Government and Department of Defense. The RS3 Call Manager Specialist is an on-site technical expert responsible for the configuration, maintenance, and support of enterprise voice systems, with a focus on Cisco Unified Communications Manager (CUCM). This role ensures reliable voice communication services across the organization by managing call routing, troubleshooting VoIP issues, and supporting end-user telephony needs. The ideal candidate combines deep technical knowledge of voice infrastructure with strong customer service and documentation skills.Key ResponsibilitiesUnified Communications (UC) Administration Configure and maintain Cisco Unified Communications Manager (CUCM), Unity Connection, and related voice systems. Manage dial plans, call routing, hunt groups, and voicemail systems. Monitor system health and performance, applying patches and updates as needed. VoIP Troubleshooting & Support Diagnose and resolve VoIP issues including call quality, dropped calls, and registration failures. Provide Tier 2/3 support for escalated voice-related incidents. Collaborate with network teams to resolve latency, jitter, and packet loss affecting voice services. User Support & Provisioning Provision new users, phones, and extensions in CUCM. Assist users with voicemail, call forwarding, and softphone setup. Conduct training and create documentation for common telephony tasks. System Integration & Upgrades Integrate CUCM with other systems such as Active Directory, SIP trunks, and call recording platforms. Participate in system upgrades, migrations, and new site deployments. Ensure compatibility with security and compliance requirements. Documentation & Reporting Maintain accurate records of configurations, changes, and troubleshooting steps. Generate reports on call volume, system usage, and performance metrics. Support audits and ensure adherence to DoD and organizational standards. Change Management Participate in planning and execution of voice-related changes. Conduct risk assessments and post-change reviews. Communicate changes to stakeholders and ensure minimal disruption. Qualifications Education: Bachelor's degree in Information Technology, Telecommunications, or a related field. Experience: 3+ years of experience in voice systems administration or unified communications support, with a focus on Cisco Unified Communications Manager (CUCM). Proven experience configuring and maintaining CUCM, Unity Connection, and related voice infrastructure. Experience supporting enterprise VoIP environments, including troubleshooting call quality issues and managing dial plans. Familiarity with integrating CUCM with Active Directory, SIP trunks, and voicemail systems. Technical Skills: Proficiency in Cisco Unified Communications platforms (CUCM, Unity, IM&P). Strong understanding of VoIP protocols (SIP, SCCP, RTP) and network QoS principles. Experience with Cisco IP phones, softphones, and Jabber/Webex endpoints. Ability to analyze call logs, CDRs, and system traces for troubleshooting. Familiarity with network infrastructure (switches, routers, firewalls) as it relates to voice traffic. Knowledge of security best practices for voice systems, including encryption and access control. Certifications (preferred): Cisco Certified Network Associate (CCNA) Collaboration or equivalent. Cisco Certified Specialist - Collaboration Core or equivalent. Certifications compliant with DoD 8140.03M (if applicable). Soft Skills: Strong communication and interpersonal skills to support end-users and collaborate with cross-functional teams. Excellent documentation and organizational abilities. Ability to work independently and manage multiple priorities in a fast-paced environment. ********Direct Applicants, only. No Agencies, No third-party recruiters, please********

Description DecisiveInstincts, LLC, a Joint Venture between ActioNet and Akamai Intelligence has an immediate opportunity for has an opportunity for a Resident Service Support Specialist - Dense Wave Division Multiplexing (DWDM) Transport located in Quantico, VA. The candidate must have an Active Secret clearance. ActioNet is an IT service provider and solutions integrator headquartered in Vienna, VA that works with the Federal Government and Department of Defense. The Resident Service Support Specialist is a dedicated, on-site professional responsible for providing technical assistance, troubleshooting, and maintenance of IT systems. This role ensures smooth day-to-day operations by addressing technical issues promptly, supporting end-users, and optimizing system performance. The ideal candidate is a proactive problem-solver with strong technical expertise and excellent customer service skills. Key ResponsibilitiesDWDM Transport Operate, monitor, and maintain Dense Wavelength Division Multiplexing (DWDM) transport networks. Diagnose and resolve optical transmission issues, signal degradation, or equipment failures. Perform testing, provisioning, and integration of new DWDM circuits or devices. Collaborate with vendors and service providers to ensure optimal performance. Technical Support Provide first-line support for hardware, software, and network issues. Respond to tickets via phone, email, or in-person. Troubleshoot system errors and minimize downtime. System Maintenance Monitor and maintain servers, workstations, and network equipment. Perform updates, patches, and backups. Ensure compliance with IT policies and security protocols. User Assistance Help staff use technology effectively. Conduct training and create user-friendly documentation. Communicate clearly with users on issue status and resolution. Hardware & Software Management Install, configure, and maintain systems. Manage IT asset inventory and coordinate procurement. Work with vendors for repairs or upgrades. Incident Reporting & Documentation Maintain logs of issues, solutions, and system changes. Provide regular performance and support reports. Support audits and regulatory compliance. Change Management Plan and implement IT changes with minimal disruption. Evaluate impacts and execute change plans. Document risks, testing, and post-implementation reviews. Network Administration Monitor network performance and resolve connectivity issues. Support firewalls, VPNs, and security measures. Assist with wired and wireless infrastructure. Qualifications Education: Bachelor's degree Experience: 3+ years in technical support or IT system administration DWDM Transport: Experience with provisioning and maintaining DWDM systems; knowledge of optical transport and TDM-to-DWDM transitions Technical Skills: OS: Windows, mac OS, Red Hat, Linux DWDM Tools: Ciena Site Manager, MCP Domain Controller Networking protocols and hardware Familiarity with IT frameworks and change management tools Certifications: DWDM Transport certifications compliant with DoD 8140.03M Soft Skills: Strong communication, organizational, and interpersonal skills Ability to work independently and collaboratively Work Environment On-site role requiring physical presence May involve lifting or moving IT equipment Occasional after-hours or weekend work for critical issues or updates ********Direct Applicants, only. No Agencies, No third-party recruiters, please********

As a Production Print Support Specialist, you will be responsible for providing timely and effective assistance to our technicans and sales representatives resolving technical issues, and ensuring smooth operation of our production systems. The successful candidate will be responsible for maintaining and revising technical documentation, collaborating with colleagues to execute solutions, and monitoring and reporting on production performance. Providing guidance to experienced technical staff members is also a crucial component of this position. Active engagement in technical training and industry-related events is expected to stay informed of the latest technologies and industry developments. This role requires a minimum of 5 years of technical production experience and support, along with strong problem-solving skills and a customer-oriented mindset. **Responsibilities** + Provide technical support via phone, email, and other communication channels to technicians experiencing production issues or seeking assistance. + Respond promptly and professionally to technical inquiries, troubleshooting technical problems, and providing clear and concise solutions. + Analyze and diagnose complex technical issues related to digital press / production systems, identifying the root cause and implementing appropriate solutions. + Collaborate with cross-functional teams, including developers, system administrators, and quality assurance, to address and resolve production-related issues. + Monitor production systems to ensure optimal performance, proactively identifying potential problems, and implementing preventive measures. + Document and maintain accurate records of client interactions, technical solutions, and issue resolution in a comprehensive and organized manner. + Conduct thorough investigations and testing to reproduce and validate reported issues, escalating critical problems to senior team members or management when necessary. + Develop and maintain a deep understanding of our products, services, and production environment to effectively troubleshoot and support clients. + Stay up-to-date with emerging technologies, industry trends, and best practices related to production support, contributing to continuous improvement initiatives. + Contribute to the creation and enhancement of support documentation, knowledge base articles, and training materials for internal and external stakeholders **Qualifications** + Bachelor's degree in computer science, information technology, or a related field is preferred. + Minimum of 5 years of professional experience in technical production support, preferably in a hotline or customer support environment. + Strong knowledge of production systems, including troubleshooting, maintenance, and performance optimization. + Proficient in various operating systems (Windows, Linux, etc.) Fiery. + Excellent problem solving and analytical skills, with the ability to diagnose and resolve complex technical issues. + Exceptional customer service skills, with the ability to communicate technical concepts effectively to non technical users. + Strong organizational and multitasking abilities, with a keen attention to detail. + Proven ability to work effectively both independently and as part of a team in a fast paced, deadline driven environment. Certifications such as ITIL, CompTIA, or related technical certifications are a plus. **Compensation for this position** The compensation range for this role is $51,900 -$79,000. The listed salary range or contractual rate excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits. The starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location. You may also be eligible to receive an annual discretionary incentive award, commissions, and program-specific awards, which are subject to the rules governing these programs. **Employee perks** + Flexible hybrid work schedules. + Comprehensive, family-friendly healthcare plans (medical, dental, vision). + 401k retirement plan with a competitive match and plenty of financial support tools. + Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support. Financial protection for you and your family (life insurance and disability insurance) + Rewarding and wholistic wellness program. + Training, professional development, and mentorship + Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal) + Dynamic culture eager to innovate, enhance diversity, and work smarter. **_Sharp Electronics Corporation is an equal opportunity employer - minority - female - disability - veteran._** **_No agency resumes will be accepted or fees paid in the absence of an official written engagement agreement executed in advance by Human Resources for this particular position._** **_All applicants must be authorized to work in the US without sponsorship. All applications must include compensation expectations in order to be considered. Local candidates only, please._** **_\#li-sd1_** \#siica **Job Location** _US-NJ-Montvale_ **Posted Date** _8 months ago_ _(4/18/2025 10:40 AM)_ **_Job ID_** _2025-8390_ **_Category_** _Service_

As a Production Print Support Specialist, you will be responsible for providing timely and effective assistance to our technicans and sales representatives resolving technical issues, and ensuring smooth operation of our production systems. The successful candidate will be responsible for maintaining and revising technical documentation, collaborating with colleagues to execute solutions, and monitoring and reporting on production performance. Providing guidance to experienced technical staff members is also a crucial component of this position. Active engagement in technical training and industry-related events is expected to stay informed of the latest technologies and industry developments. This role requires a minimum of 5 years of technical production experience and support, along with strong problem-solving skills and a customer-oriented mindset. Responsibilities Provide technical support via phone, email, and other communication channels to technicians experiencing production issues or seeking assistance. Respond promptly and professionally to technical inquiries, troubleshooting technical problems, and providing clear and concise solutions. Analyze and diagnose complex technical issues related to digital press / production systems, identifying the root cause and implementing appropriate solutions. Collaborate with cross-functional teams, including developers, system administrators, and quality assurance, to address and resolve production-related issues. Monitor production systems to ensure optimal performance, proactively identifying potential problems, and implementing preventive measures. Document and maintain accurate records of client interactions, technical solutions, and issue resolution in a comprehensive and organized manner. Conduct thorough investigations and testing to reproduce and validate reported issues, escalating critical problems to senior team members or management when necessary. Develop and maintain a deep understanding of our products, services, and production environment to effectively troubleshoot and support clients. Stay up-to-date with emerging technologies, industry trends, and best practices related to production support, contributing to continuous improvement initiatives. Contribute to the creation and enhancement of support documentation, knowledge base articles, and training materials for internal and external stakeholders Qualifications Bachelor's degree in computer science, information technology, or a related field is preferred. Minimum of 5 years of professional experience in technical production support, preferably in a hotline or customer support environment. Strong knowledge of production systems, including troubleshooting, maintenance, and performance optimization. Proficient in various operating systems (Windows, Linux, etc.) Fiery. Excellent problem solving and analytical skills, with the ability to diagnose and resolve complex technical issues. Exceptional customer service skills, with the ability to communicate technical concepts effectively to non technical users. Strong organizational and multitasking abilities, with a keen attention to detail. Proven ability to work effectively both independently and as part of a team in a fast paced, deadline driven environment. Certifications such as ITIL, CompTIA, or related technical certifications are a plus. Compensation for this position The compensation range for this role is $51,900 -$79,000. The listed salary range or contractual rate excludes bonuses, incentives, differential pay, and any other forms of compensation or benefits. The starting salary will be determined by several variables, including but not limited to experience, education, training, certification, and location. You may also be eligible to receive an annual discretionary incentive award, commissions, and program-specific awards, which are subject to the rules governing these programs. Employee perks Flexible hybrid work schedules. Comprehensive, family-friendly healthcare plans (medical, dental, vision). 401k retirement plan with a competitive match and plenty of financial support tools. Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support. Financial protection for you and your family (life insurance and disability insurance) Rewarding and wholistic wellness program. Training, professional development, and mentorship Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal) Dynamic culture eager to innovate, enhance diversity, and work smarter. Sharp Electronics Corporation is an equal opportunity employer - minority - female - disability - veteran. No agency resumes will be accepted or fees paid in the absence of an official written engagement agreement executed in advance by Human Resources for this particular position. All applicants must be authorized to work in the US without sponsorship. All applications must include compensation expectations in order to be considered. Local candidates only, please. #li-sd1 #siica