Abode Hospice and Home Health For more information about Abode Hospice and Home Health, please visit www.abodehospiceandhomehealth.com. As part of the BrightSpring Health Services family of brands, Abode Hospice and Home Health is grounded in a foundational commitment to providing exceptional patient care and championing our agency leadership and teams. About our Line of Business: At Abode Hospice and Home Health, our primary ambition is to bring first-class care to the warmest and most serene environment possible: home.$29-37 hourly60d+ ago
Tier I IT Support Technician (JO-2304-201124)
Type: Full Time, Direct Hire
100% Onsite 5 days per week
Hourly Pay Range: $28.85 - $33.75 per hour (depending on experience) + 10% discretionary bonus
Essential Duties & Responsibilities
Provide first-level support to employees experiencing technical issues with their computers or other devices
Troubleshoot and resolve hardware, software, and networking issues
Respond to support requests via phone, email, remote control, and in-person interactions
Document and track support requests using our ticketing system
Identify and escalate more complex issues to higher-level support teams as necessary
Assist with the deployment of new hardware and software, including computer cloning
Perform spyware/malware and virus removal
Support smartphones and mobile computing devices such as tablet
Provide remote IT support to travelling staff, field users and branch offices.
Assist other IT team members with other IT related issues
Maintain and repair technological equipment, including (but not limited to), desktops, laptops, and peripheral devices
Troubleshoot network connectivity and remote access issues
Active Directory user account management
Install and configure software/drivers
Diagnose and resolve technical hardware and software issues
Respond to daily helpdesk requests
Qualifications
1-2 years of experience in a helpdesk or technical support role
Previous oil & gas industry experience preferred
A strong knowledge base of Windows operating systems
Broad understanding of Microsoft Office products
Knowledge of Windows operating systems and common software applications
Knowledge of computer hardware
Knowledge of online technical resources and ability to research problem resolutions
Outstanding oral communication skills
Outstanding customer service skills
Skilled at managing multiple priorities
Excellent communication and customer service skills
Strong problem-solving and analytical skills
Travel to offices and field locations (Rifle & Denver)
Education
Associates degree in Computer Science, Information Technology, or a related field
CompTIA A+ certification preferred
Compensation and Benefits
Hourly Pay Range: $28.85 - $33.75 per hour
Benefits include Health, dental, vision, and life insurance, 401K, Paid vacation, paid sick time, and paid holidays
THE POSITION REQUIRES A PRE-EMPLOYMENT CRIMINAL BACKGROUND CHECK & DRUG SCREEN
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.$28.9-33.8 hourly40d ago
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