Information Systems Technician jobs at Right Networks

MANTECH seeks a motivated, career and customer-oriented Information Technology Assurance Specialist III to join our team in El Segundo, CA. The Information Technology Assurance Specialist's primary function is working with Special Access Programs (SAPs) supporting SMC Directorates and/or AFSPC Operational Units. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. Responsibilities include but are not limited to: Establish complex operational software configuration controls and system interfaces for computer system(s) assigned. Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required. Analyze and troubleshoot system anomalies to ensure optimum equipment performance. Prepare system for operational use and support operational tests. Review, prepare, and update AIS accreditation packages, notify customer when changes occur that might affect AIS accreditation/certification, perform AIS self-inspections, identify AIS vulnerabilities and implement countermeasures, and ensure AIS and network nodes are operated, maintained, and disposed of in accordance with security policies and practices. Provide security coordination and review of all system test plans, guest networks Client Support, Help Desk & troubleshooting, and Personal-Issue Laptop Support. Perform VTC System Administration, Scheduling, & Configuration, Account Creations, changes, & deletions, Hardware/Software System Configuration, upgrades and modifications, Media Control & Accountability, and COMSEC account/equipment management. Minimum Qualifications: Bachelor's degree in a related field or 4 additional years of equivalent experience will be considered in lieu of degree. 8+ years total related experience 6+ years of relevant SCI experience. Must have CompTIA Sec + certificate as outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 and Information Assurance Manager Level 1 within 6 months of the date of hire. Must complete training on Joint Security Implementation Guidance (JSIG) and Risk Management Framework (RMF) Information Security Continuous Monitoring (ISCM) (if supported organization requires development of AIS accreditation packages). Willingness to travel with the scope of the Program's Area of Responsibility (AOR) (note- could be extensive and will include both air and ground transportation). Preferred Qualifications: 3+ years of SAP related experience highly desired. Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies to include communication security (COMSEC) integration. Working knowledge of JAFAN 6/0, DCID/JAFAN 6/3, DCID/JAFAN 6/9, and Joint DODIIS/Cryptologic SCI Information Systems Security Standards, Common Criteria, and System Security Policy as they relate to C&A for Legacy systems. Working knowledge and current relevant experience with PL1 & PL2 systems; experience with PL3 & PL4 cross domain solutions desired. Clearance Requirements: Current Top- Secret Clearance with SCI Eligibility Eligibility for access to Special Access Program Information Willingness to submit to a Counterintelligence polygraph Physical Requirements: Must be able to remain in a stationary position 50%. Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, machine and computer printer. Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

Schedule: M-F, 8am - 5pm, some flexibility may be required Interview Process: First Round Phone Screen, Second Round Onsite Interview Six month anticipated assignment. Possibility of extension based on demand. Role Overview The Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely within the Corning Valley (USA). The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office suites. Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes. Daily Tasks (include but are not limited to) • Active Directory Administration • Limited support for corporate mobile devices • Familiarity with cloud applications (Office365, etc.) • Troubleshooting Cisco VPN connectivity • Familiarity supporting Citrix connectivity • Remote connection/utilization • Asset management skills • Edge, Google Chrome, various browser(s) support • Installation/configuration of various Adobe products • Installation/configuration of Check Point endpoint client software • Printer/driver troubleshooting & installation • ServiceNow utilization • Deployment/configuration of standard IP telephony • Hardware ordering/deployment Additional Responsibilities • Documentation (records) management • Knowledge base utilization • Project interaction • Customer scheduling/follow-ups • End user equipment moves (disconnect/reconnect) • Multi-team interaction and/or technical roundtable participation • Standard device imaging via USB/PXE server(s) • Smart-Hands tasks/functions outside of standard operational work Required Skills/Experience: ** • 1+ year Hardware Experience (beyond imaging/deployment) or relevant experience** • Excellent problem-solving and communication skills • Proven experience in Windows OS deployment, especially Windows 11 • Basic knowledge of Command Prompt and PowerShell • Willingness to learn & grow Required Education: • Associate's degree (preferred), HS Diploma or GED Minimum Required Preferred Certifications: • CompTIA IT Fundamentals • CompTIA A+ • CompTIA Cloud+ • CompTIA Mobility+ • CompTIA Network+ • CompTIA Server+ Performance Expectations Performance is measured on a variety of key performance indicators, priority matrix comprehension/adherence, SLA, and customer service. The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines. This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in-person. The Corporate Field Services Technician will take ownership of follow-up status and communicate progress regularly to both their customers and leadership (when requested). Excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position. IMPORTANT Notes • The initial location of assignment is subject to change at any time given that Field Services operates and travels between various sites to facilitate end-user requests/issues. o That said, the role may require some light travel as needed for event support and/or remote sites with customers needing assistance. • The candidate may be considered for future development opportunities within the Service Line and possibly outside of the organization after a period of 1.5 to 2 years in the Field Services role.

CTG is seeking to fill a Desktop Support/ ThinkDesk Advisor opening for our client in Armonk, NY. Duration: Ongoing contract We can offer hourly and salaried options W2 only. Must be eligible to work in the US Without Restrictions CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. Duties: Manage a device locker and vending machine. Asset management is also a part of the role. Provide IT Support onsite via a by appointment system. During downtime, support global IT Support operations via chat. Skills: Windows & MacOS are key skills, Red Hat Linux a plus. Microsoft Office Suite, Cloud storage applications like Box and OneDrive, Adobe applications. Support mobile devices both iOS and Android. Familiarity with endpoint administration tools such as Microsoft Entra and Jamf. ServiceNow ticket process. ThinkDesk underwent a soft relaunch in November 2024, introducing an AI-first, customer-centric approach to onsite IT services. This transformation aligns with our broader strategy to modernize support delivery and improve user experience. A key feature of the relaunch is the Locker and Vending Machine offering, which enables employees to conveniently access new or replacement laptops, IT peripherals, emergency replacements, and loaner devices-all from a single, self-service location. This reduces wait times, improves hardware availability, and supports faster resolution of common IT needs. The ThinkDesk Advisor plays a central role in maintaining inventory accuracy and providing personalized support through an appointment system integrated with AskIT, ensuring efficient and trackable service delivery. Experience: 3 years of experience preferred. Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Job Title : Senior End User Computing Engineer Duration : 12+ Months About the role: The Enterprise Endpoint Engineering team is seeking a highly skilled Mac Engineer with deep MDM expertise (Jamf Pro and Microsoft Intune), Apple Business Manager experience, software troubleshooting skills, some development experience, and strong systems administration skills. The ideal candidate will be responsible for designing and implementing Mac lifecycle management, enforcing security policies, and ensuring seamless integration with enterprise tools while optimizing user experience. Our Mac Engineers are addressing gaps and continually improving engineering services and the delivery of devices. They automate away manual processes to increase reliability and reduce operational costs. They will track down defects and come up with innovative solutions to improve reliability and availability. Responsibilities: Architect, deploy, and manage mac OS device management solutions using Jamf Pro and Microsoft Intune. Own the lifecycle management of mac OS devices including provisioning, configuration, patching, and decommissioning. Develop and maintain automation scripts and policies to streamline device onboarding, updates, and compliance enforcement. Partner with security and compliance teams to enforce security baselines and implement best practices for endpoint protection. Lead troubleshooting efforts related to mac OS hardware, software, and integration with enterprise tools. Provide mentorship and technical guidance to junior engineers and IT support teams. Monitor system performance, create documentation, and generate reports on compliance and inventory. Stay current with mac OS updates, Apple enterprise technologies, and endpoint management trends. Assist with architecture design, implementation, and documenting processes & procedures required for projects and services related to mac OS device management solutions Implement new systems, upgrades, and modifications (including planning, testing, coordinating, and scheduling) Monitor the production environment and ensure speedy resolution of issues, taking ownership of problem management activities Provide Tier 3 escalation support for escalated mac OS-related incidents and troubleshooting Address gaps and continually improve engineering services and delivery of devices Ensure support documentation is produced, maintained and improved Automate manual processes to increase reliability and reduce operational costs Package, deploy, and manage software and updates Interface, collaborate, and coordinate efforts with vendors and other departments in the company inclusive of InfoSec and IT Operations Participate in audits and compliance activities by providing documentation and reports as needed Keep up to date with the latest mac OS features, MDM capabilities, and enterprise endpoint management best practices BASIC REQUIREMENTS: 5+ years of experience in mac OS end user computer engineering and administration in a large-scale enterprise environment (10K+ users) Expert-level experience with Jamf Pro (Policies, Smart Groups, Configuration Profiles, Scripts). Qualified candidates must meet minimum certification requirements and have attained either of these certificates: Minimum: Jamf 200 Preferred: Jamf 300 Qualified candidates must have experience with Apple Business Manager (ABM) and Automated Device Enrollment (ADE) In-depth knowledge of mac OS, iOS, and tv OS and should also be comfortable using the latest MDM practices, Zero Touch Deployment methods, automation practices and procedures, data integrity, and analytical reporting experience Proficient in scripting languages such as Bash, Python, AppleScript, Perl or zsh for automation and custom workflows Strong knowledge of mac OS internals, security frameworks, and MDM protocols Strong business acuity, including understanding and practical application of relevant market/industry trends Excellent troubleshooting, documentation, and written/verbal communication skills Ability to thrive in an ambiguous and fast-paced environment and to manage multiple simultaneous projects requiring strong communication, organization, time management, and problem-solving skills Preferred Qualifications: Hands-on experience configuring and managing Microsoft Intune for mac OS Experience with identity and access management systems (Active Directory, Entra AD, PingFederate, etc.) Familiarity with CIS benchmarks and compliance frameworks like ISO, SOC2, or SOX Experience with endpoint detection & response (EDR) tools such as CrowdStrike Knowledge of networking fundamentals including TCP/IP, DNS, firewalls, and routing protocols

CSI Companies is seeking a Technical Support Analyst to work with one of our top healthcare clients! Type: 100% on-site Duration: 6+ Month Contract Pay: $35 - $40/hour W2 Shift: Monday - Friday 8am - 5pm Description: Overview We're seeking a Technical Support Analyst to support technology implementations, field operations, and post-go-live client support. This role works closely with the Implementation Manager and operates within a full project lifecycle, ensuring high-quality delivery and technical excellence. Key Responsibilities Assist with site surveys, equipment installations, configurations, and system deployments. Support the Implementation Manager across all project phases, following Health IT and industry standards. Provide post-go-live support, troubleshooting technical issues as they arise. Serve as an on-site point person across multiple concurrent projects. Work within the Data Center to bring servers, switches, and related infrastructure online. Perform server upgrades, installations (including blade servers), and decommissioning tasks. Maintain and document equipment tracking, asset management, QC, and inventory control. Create technical documentation (Visio diagrams, Excel reports, etc.). Qualifications Bachelor's in Computer Science preferred; trade school certification (A+) also considered. Minimum 2 years of relevant technical support or field implementation experience. Strong understanding of TCP/IP, routers, switches, and general networking. Knowledge of cabling standards (Cat5, multi-mode fiber). Solid desktop support skills: hardware configuration, Windows OS (2000/XP or later), MS Office. Experience with Remedy or similar ticketing systems. Excellent communication, customer service, and professional presence. Ability to manage multiple large-scale projects simultaneously. Preferred Skills Familiarity with server hardware, blade technology, and Data Center environments. Experience with asset tracking and inventory management tools.

Attention! Are you a Desktop Support Technician with about 3 + years of experience? Do you have strong Mac/JAMF support experience? We have an excellent ON-SITE project in Sunnyvale, CA - This role is on site 5x a week. This is a long-term contract with a client that is 75% mac so recent and strong mac support experience is required. The pay is $45.00 an hour w2. The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory. Be the face of IT to corporate employees in the respective office location. Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc). Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided. Work to improve the procurement and asset management practices for IT hardware and software. Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely. Work with Finance and IT leadership to manage budgets and costs for IT spend. Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques. Execute standard Onboarding & Offboarding processes for employees joining and leaving the company. Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications). Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve. Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions. Participate in after-hours, on-call support rotation. Could be required to lift laptops and other IT equipment, boxed or unboxed, up to 35lbs. Required Skills: 3+ years of IT end user support experience in a Windows and MAC environment Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation. Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy. Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity. Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira. Customer focused approach to delivering excellent service and support to internal customers.

Role: Desktop Support Engineer Duration: 3 months+ Job Description: We are seeking a highly skilled Desktop Support Engineer with solid experience in Dell Latitude hardware platforms to assist with the migration from Windows 10 to Windows 11. This is a short-term, 3-month project, requiring the candidate to work onsite in Santa Clara for all 5 days of the workweek. The ideal candidate should have extensive experience with Microsoft Intune, Windows 11 imaging, device enrollment for systems not hardware hashed, as well as troubleshooting Microsoft BitLocker encryption, Crowdstrike EDR, VPN connectivity, user data migration, and strong PowerShell scripting skills. This role requires strong communication skills, as the engineer will collaborate closely with the client's IT End User Service Manager and work as part of a project team. Key Responsibilities: Lead the migration from Windows 10 to Windows 11, ensuring minimal disruption to user operations. Utilize Microsoft Intune for device management, deployment, and device enrollment for systems not hardware hashed. Manage the Windows 11 imaging process and deployment to new systems, particularly on Dell Latitude hardware platforms. Troubleshoot Microsoft BitLocker encryption issues and ensure devices are properly encrypted during migration. Resolve Crowdstrike EDR issues and ensure devices are secure throughout the migration. Provide VPN connectivity support, resolving network-related issues as part of the migration. Oversee user data migration to new laptops, ensuring smooth transfer and continuity of files and settings. Utilize PowerShell scripting to automate processes, enhance migration efficiency, and streamline troubleshooting tasks. Collaborate directly with the client IT End User Service Manager, providing regular updates on project progress and challenges. Qualifications: Strong experience with Dell Latitude hardware platforms and troubleshooting hardware-specific issues. Extensive experience with Microsoft Intune, particularly in device management, deployment, and device enrollment for systems not hardware hashed. Proven experience in Windows 10 to Windows 11 migration, including imaging, upgrades, and deployment. Strong troubleshooting skills with Microsoft BitLocker encryption, Crowdstrike EDR, and VPN connectivity. Experience in user data migration and ensuring seamless transitions to new laptops. Proficiency in PowerShell scripting to automate tasks and manage system configurations during migration. Excellent communication skills and the ability to work effectively with both internal teams and external clients. Ability to work onsite in Santa Clara, 5 days a week for the duration of the 3-month project. Desired Skills: Certification in Microsoft Intune or related desktop support technologies. Prior experience with remote troubleshooting and supporting remote employees is a plus. Familiarity with Dell Latitude models and hardware configurations is highly desirable.

Are you a Senior Technical Support Specialist with experience working in a regulated environment? Pharmaceutical, Laboratory, Medical devices? We have an onsite role in Thousand Oaks, CA for a skilled technician with strong customer service skills. NO Corp to Corp - PLEASE Milestone / SMCI is seeking a Sr. Technical Support Analyst to perform Windows system administration for laboratory-based computer systems used to control laboratory instruments (instrument controllers). The IS Analysts will work closely with scientific functional groups to install, configure, test, maintain, and troubleshoot lab workstation hardware and software. These positions will upgrade client's lab IT assets from Windows 7 to Windows 10 and to ensure proper instrument data management. These consultants will also work on general lab IT system problem tickets as reported by lab scientists. Typical activities will include: • Windows Upgrades: Configure and deploy Windows 10 based laboratory systems using client's pre-defined lab image to support laboratory instruments. Work with the scientists for functional testing and acceptance; supporting regulatory validation steps as required. Maintain IT asset inventory systems during deployments • Lab Data Remediation: Configure data management software to automate movement of data from lab instrument computer systems to client enterprise file shares. • General Ticket Resolution: Actively respond to incidents and requests for all laboratory software and systems. Perform system administration of both local and enterprise laboratory software and systems including user account management, licensing management, Tier 1 incident response and troubleshooting. • Documentation: Use ServiceNow to track service requests and/or escalate issues when necessary and to keep client asset inventory up to date. Additional tasks may include: • Physically inventory laboratory computers and reconcile with laboratory inventory system • Support corporate deployments of anti-virus, software patches to laboratory computers • Partner with Instrument vendors on system requirements, setups and configurations for new systems as well as upgrades to existing systems. • Develop and maintain administration tools for the Enterprise Benchtop team primarily in C#, ASP.NET, SQL and IIS Required Experience • 3-5 years' experience with Windows administration. Experience in a life science, laboratory, and/or regulated (GLP, GCP, GMP) environment is highly desirable. • Windows Operating systems - Win10, Windows Server • PC/Laptop Hardware maintenance • Software/Hardware troubleshooting • Networking skills - TCP/IP, Windows Domains, Network configurations • Excellent communication, customer relations and problem-solving • Ability to work autonomously with follow-through to completion and documentation • Organizational skills sufficient to multi-task in an extremely fast-paced environment with changing priorities. • Must be able to lift 40 lbs. Related Skills (Desirable) • Work experience in research laboratories and regulated environments • Experience with administration of LIMS, ELN, and Waters systems • Experience with ITIL, ServiceNow • Experience working in a GxP/GMP environment • Experience supporting/troubleshooting laboratory systems such as HPLCs, Mass Specs and various other lab instruments • Scripting - PowerShell, Batch, Python The estimated pay range for this position is USD $45.00/Hr - USD $50.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process

Immediate need for a talented Desktop Support Technician. This is a 03 Months Contract opportunity with long-term potential and is located in Schenectady NY (Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID:25-93383 Pay Range: $24 - $25/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Requirements and Technology Experience: Skills-["Desktop Support Technician", "Deskside Support", "IT Support Technician", "PC Hardware Support", "Technical Support", "Hardware Troubleshooting", "Software Troubleshooting", "IMAC"]. Candidates should have 3-6 years' experience supporting PC Hardware and software. Comfortability providing hands & feet support for Server and Network is a plus. Experience supporting mobile data plans, mobile networks, and devices is a plus. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades, or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Network connection issues, track network connections back to network switches. Escalates problems and issues to a higher level of support if unable to resolve. Represents client in a professional and businesslike manner and communicates effectively with customers and associates. Interacts with customers, responding to routine technical questions or requests for information. Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

Helpdesk Support Salary Range: $60k to $67k The Customer Support I Technician will provide first-line technical support to customers via phone and email. This role involves diagnosing and resolving basic technical issues, assisting with account management, and ensuring positive customer experience. The primary focus is on closing issues on first contact and escalating more complex problems to tier 2 support. Key Responsibilities Respond to customer inquiries and provide technical assistance for common issues related to hardware, software, and network connectivity. Assist customers with account setup, password resets, and general troubleshooting. Document and track customer interactions and solutions in the help desk system. Escalate complex issues to tier 2 technicians or other departments as needed. Maintain a high level of customer satisfaction through effective communication and problem-solving. Process paperwork for new hire onboarding and offboarding, including user account management using MS Active Directory, Office 365, and Exchange Online. Provide support through assessing and assigning Help Desk requests via telephone email, and chat, ensuring that all trouble tickets are handled in a controlled manner while interfacing with the user community. Qualifications for the Role High School Diploma or equivalent. Strong verbal and written communication skills. Basic knowledge of computer hardware, software, and networking. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Previous customer service or technical support experience is a plus. Experience troubleshooting hardware/software issues on MAC, PC, and iPhone. Familiarity supporting Office 365 services like email, Outlook, Word, and Excel. Experience with cloud file storage solutions like Dropbox, SharePoint/OneDrive, and Box. Work Environment This position is based in a call center environment in the LA office and may require shift work, including evenings and weekends

Title: Technical Desktop Support Duration: Contract Industry: Financial Services A direct client is seeking an IT Support Specialist with experience in desktop and server troubleshooting, user account management, and hardware support. The ideal candidate will have a strong background in Active Directory, Microsoft 365, desktop application troubleshooting, and experience supporting both on-site and remote users. Key Responsibilities: Active Directory Management Create, manage, and administer user accounts. Add or remove users and computers from groups. Update account attributes as needed. Desktop Application Troubleshooting Provide support for Adobe software, including troubleshooting PDF issues (opening, editing, merging, deleting). Troubleshoot and resolve issues with Microsoft 365 apps, including Excel, Word, PowerPoint, Teams, and Outlook (desktop and mobile versions). Resolve cache mode and other configuration issues in Outlook. Web Browser Support Assist with troubleshooting browser issues in Chrome, Firefox, and Edge. Review system logs in Event Viewer to investigate app crashes, blue screens, or other errors. Hardware Support Build, image, and profile new PCs and laptops. Install and swap RAM, video cards, and other hardware components in desktop computers. Troubleshoot and support Zoom meetings, including conference room setup and virtual collaboration tools. Replace printer toners, rollers, and troubleshoot printer jams. Support Apple iPhone issues and troubleshoot scanning problems with Fujitsu and Konica scanners. Perform hardware moves, PC/monitor swaps, and other related tasks. Phone and Communication Systems Support Configure and maintain Cisco phones, including adding/removing lines and setting up new user profiles. Troubleshoot issues with headsets, handsets, and other communication equipment. Support for Remote Users Assist remote users with connectivity issues, including VPN and RDP troubleshooting on both Mac and PC. Troubleshoot issues with Big-Edge F5 VPN and other remote access technologies. Required Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Strong experience with Active Directory management (user accounts, groups, and attributes). Proficiency in troubleshooting common desktop apps (Adobe, Microsoft 365) and web browsers (Chrome, Firefox, Edge). Experience with hardware management and troubleshooting (PCs, laptops, printers, phones). Knowledge of remote access tools and VPN technologies (Big-Edge F5, RDP). Familiarity with phone system administration (Cisco, etc.). Excellent communication and problem-solving skills. Desired Skills: Experience with Zoom and Cisco Spark Kits for virtual collaboration and conference room setups. Familiarity with Apple iPhone troubleshooting. Knowledge of Event Viewer for log analysis. Ability to troubleshoot and configure devices for remote access.

COMPANY: TDK U.S.A. Corporation is the Regional Headquarters for the Americas of TDK Corporation, a global electronics company based in Japan, and publicly listed on the Tokyo Stock Exchange. TDK focuses on the demanding markets of information and communication technology, internet of things, and automotive, industrial and consumer electronics. TDK's comprehensive product portfolio features electronic components, sensors, power supplies, energy devices, and more. TDK has a network of design, manufacturing, and sales locations in Asia, Europe and the Americas, with global revenues of more than $12 billion. TDK employs more than 109,000 people worldwide, including more than 4,500 in North and South America. JOB DESCRIPTION: The Desktop Support Technician's role is to work closely with the Desktop Services team to set up and deploy laptops, write documentation, and resolve trouble tickets. Image new and existing laptops via the standard imaging technology Create new Helpdesk Solutions for end-users and IT Write Clear and concise documentation for new and existing procedures Set up cubicles for new hires and contractors Work Helpdesk Tickets, which include hardware, software, OS, and account problems Support End-User software, connectivity, and services Ensure the integrity and security of enterprise data on client computers, files, and during data transfer in accordance with business needs and industry best practices regarding privacy, security, and regulatory compliance Manage printers and scanners Manage end-user accounts, permissions, access rights, and storage allocations in accordance with best practices regarding privacy, security, and regulatory compliance. Identify, troubleshoot, and resolve hardware and software problems on workstations. Escalate incidents, as necessary. Recommend, schedule, and perform software and hardware improvements, upgrades, patches, reconfigurations, and/or purchases. QUALIFICATIONS: The successful candidate for this position must be able to perform each essential function satisfactorily with or without reasonable accommodation. The qualifications and working conditions listed below are representative of those required for the position. College diploma or university degree in the field of computer science and/or Minimum of 2+ years of work experience in Desktop support/Helpdesk Certification in Microsoft Operating Systems or Networking is a plus Working technical knowledge of PC (Windows 7/10/11) and Mac Working technical knowledge of current systems software, protocols, and standards, including Office 365, Active Directory, Browsers, etc. Hands-on software and hardware troubleshooting experience Experience documenting and maintaining configuration and process information. Good understanding of the organization's goals and objectives Knowledge of applicable data privacy practices and laws Strong customer service orientation Proven analytical and problem-solving abilities Ability to effectively prioritize and execute tasks in a high-pressure environment Strong interpersonal and oral communication skills Adept at reading, writing, and interpreting technical documentation and procedure manuals Ability to conduct research into hardware and software issues and products as required Ability to present ideas and solutions in user-friendly language Highly self-motivated and directed Keen attention to detail Skilled at working within a team-oriented, collaborative environment COMPENSATION & BENEFITS: TDK U.S.A. offers a competitive salary and a comprehensive benefits package including medical, dental, 401(k), pension, life insurance, vacation, and 13 paid holidays. The starting annual base pay for this role is between 55,000 and 68,000 USD for Uniondale. The actual base is dependent upon many factors, such as: training, transferable skills, work experience, business needs, market demands. The base pay range is subject to change and may be modified in the future. TDK is an Equal Opportunity Employer

The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely within the Corning Valley (USA). The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office suites. Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes. Daily Tasks (include but are not limited to): Active Directory Administration Limited support for corporate mobile devices Familiarity with cloud applications (Office365, etc.) Troubleshooting Cisco VPN connectivity Familiarity supporting Citrix connectivity Remote connection/utilization Asset management skills Edge, Google Chrome, various browser(s) support Installation/configuration of various Adobe products Installation/configuration of Check Point endpoint client software Printer/driver troubleshooting & installation ServiceNow utilization Deployment/configuration of standard IP telephony Hardware ordering/deployment. Additional Responsibilities: Documentation (records) management Knowledge base utilization Project interaction Customer scheduling/follow-ups End user equipment moves (disconnect/reconnect) Multi-team interaction and/or technical roundtable participation Standard device imaging via USB/PXE server(s) Smart-Hands tasks/functions outside of standard operational work. Required Education, Skills and Experience: Associate's degree (preferred), HS Diploma or GED Minimum Required. 1+ year Hardware Experience (beyond imaging/deployment) or relevant experience. Excellent problem-solving and communication skills Proven experience in Windows OS deployment, especially Windows 11 Basic knowledge of Command Prompt and PowerShell Willingness to learn & grow. Preferred Certifications: CompTIA IT Fundamentals CompTIA A+ CompTIA Cloud+ CompTIA Mobility+ CompTIA Network+ CompTIA Server+ Performance Expectations: Performance is measured on a variety of key performance indicators, priority matrix comprehension/adherence, SLA, and customer service. The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines. This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in-person. The Corporate Field Services Technician will take ownership of follow-up status and communicate progress regularly to both their customers and leadership (when requested). Excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position. IMPORTANT Notes: The initial location of assignment is subject to change at any time given that Field Services operates and travels between various sites to facilitate end-user requests/issues. That said, the role may require some light travel as needed for event support and/or remote sites with customers needing assistance. The candidate may be considered for future development opportunities within the Service Line and possibly outside of the organization after a period of 1.5 to 2 years in the Field Services role.

Title: Desktop Support Specialist Pay Rate: $26 Hourly W2 Type & Duration: Long Term Contract Schedule: Monday to Friday, 8:00am to 4:30pm PST Responsibilities: Provide day-to-day Service Desk support, including troubleshooting hardware, software, and network issues. Deliver onsite technical assistance as needed, ensuring systems and equipment function smoothly. Communicate effectively with end-users, maintaining a professional and helpful approach. Collaborate with team members to resolve issues promptly and efficiently. Requirements: High technical aptitude: experience with IT support preferred. Strong customer service and communication skills. Must be able to work 100% onsite

Salary Range: $60k to $70k The Customer Support I Technician will provide first-line technical support to customers via phone and email. This role involves diagnosing and resolving basic technical issues, assisting with account management, and ensuring a positive customer experience. The primary focus is on closing issues on first contact and escalating more complex problems to tier 2 support. Experience supporting AV Equipment is required. Key Responsibilities Respond to customer inquiries and provide technical assistance for common issues related to hardware, software, and network connectivity. Assist customers with account setup, password resets, and general troubleshooting. Document and track customer interactions and solutions in the help desk system. Escalate complex issues to tier 2 technicians or other departments as needed. Maintain a high level of customer satisfaction through effective communication and problem-solving. Process paperwork for new hire onboarding and offboarding, including user account management using MS Active Directory, Office 365, and Exchange Online. Provide support through assessing and assigning Help Desk requests via telephone email, and chat, ensuring that all trouble tickets are handled in a controlled manner while interfacing with the user community. Qualifications for the Role High School Diploma or equivalent. Strong verbal and written communication skills. Basic knowledge of computer hardware, software, and networking. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Previous customer service or technical support experience is a plus. Experience troubleshooting hardware/software issues on MAC, PC, and iPhone. Familiarity supporting Office 365 services like email, Outlook, Word, and Excel. Experience with cloud file storage solutions like Dropbox, SharePoint/OneDrive, and Box

Job Title: EMR IT Specialist Pay Range: $27/hour to $29/hour We are seeking a detail-oriented and proactive EMR IT Specialist to support the creation, maintenance, and optimization of Electronic Medical Record (EMR) access across multiple hospital systems. This role is ideal for a candidate who excels at cross-team collaboration, workflow documentation, and vendor or financial coordination, while thriving in a fast-paced healthcare environment. Key Responsibilities Assist with the creation, maintenance, and deactivation of EMR accounts across multiple hospital systems. Track and prepare EMR account batch submissions to ensure timely provisioning. Document EMR-related workflows and maintain tracking systems for staff responsiveness and support needs. Collaborate with clinical and IT teams to troubleshoot access issues and ensure compliance with hospital policies and requirements. Coordinate follow-ups on pending items and escalate issues to leadership when necessary. Negotiate with vendors and manage procurement processes to support EMR-related needs. Oversee invoice management, purchase orders, and financial documentation related to software, services, or equipment. Qualifications Strong vendor negotiation, procurement, and cost-management experience. Proficiency with invoice management, purchase order systems, and financial recordkeeping. Excellent organizational and analytical skills with the ability to manage multiple priorities effectively. Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint). Strong interpersonal and communication skills for collaboration with vendors, finance teams, clinical staff, and internal IT stakeholders. Proactive problem-solver able to independently identify issues and recommend or implement process improvements. Ability to work in a fast-paced environment and adapt to shifting priorities.

Santa Clara, CA Job Description: AV Specialist with UC Experience. Experienced AV/UC Support Engineer with expertise in Audio-Visual systems and beginner-level Unified Communications skills. Skilled in deploying Microsoft Teams Rooms (MTR) systems on Cisco Video Endpoints, configuring MTR devices in Cisco Control Hub and Teams Admin Center, and supporting multi-platform meetings including Zoom, Google Meet, and Microsoft Teams. Adept at troubleshooting AV setups, ensuring seamless conferencing experiences, and delivering IT AV support for large-scale events. Ability to deploy Microsoft Teams Rooms (MTR) systems on Cisco Video Endpoints. Knowledge of deploying Microsoft Teams Rooms systems. Ability to add new MTR devices into Cisco Control Hub and Teams Admin Center. Familiarity with starting Zoom, Google Meet, and Teams meetings from MTR systems. Key Skills · Conference Room AV Support and Troubleshooting · Microsoft Teams Rooms (MTR) Deployment · Cisco Video Endpoints Integration · Teams Admin Center & Cisco Control Hub Management · Zoom, Google Meet, and Teams Meeting Support · AV Equipment Installation and Maintenance · Beginner-level UC Experience · Event Production and Dry Runs Organization Planning, executing, tracking multiple meetings. Ability to keep up to date on virtual event technology. Liaison between facilities, Booking team. Coordinating (Webcast production) Scheduling, booking, planning event, conducting dry-runs, pre-production and post-production. Attend meetings with stakeholders to identify issues and make recommendations. Technical skills Working knowledge of supporting meetings platforms such as Microsoft Teams, Webex, Zoom, etc. Experience with Events platforms such as Microsoft Teams Live Event, Microsoft Stream, Webex Event Centre, vMix, Pearl 2, IBM (Upstream), WebEx Events, OBS, and video editing programs like Adobe Premiere Pro Provide expert Conference Room AV Support, including troubleshooting and resolving technical issues promptly and effectively. Install, configure, and maintain AV equipment in various AV spaces, ensuring optimal performance and functionality. Demonstrate proficiency in working with and supporting Cisco Video Conferencing equipment, ensuring seamless and high-quality video conferencing experiences. Familiarity with Poly phones and their setup within conference rooms, ensuring efficient and clear communication capabilities. Assist in troubleshooting Microsoft Teams Meetings, offering guidance and solutions to ensure successful virtual collaborations. Conduct regular inspections and system checks in conference rooms to maintain the health and functionality of AV and network equipment. Deliver IT AV support for large group meetings and events, ensuring smooth operation and technical assistance as needed. Maintain accurate records of AV equipment inventory, configurations, and maintenance activities. Thanks & Regards Sameer Ahmad Raas Infotek Corporation. 262 Chapman Road, Suite 105A, Newark, DE -19702 Phone: ************** Ext: 143 E-Mail: ****************************|Website: ******************* Linkedin: linkedin.com/in/sameer-ahmad-031a0b185

Data Center Hardware/Operating System Technician (Consultant) ONSITE ROLE, NEED LOCAL CANDIDATES MULTIPLE POSITIONS!! onsite, Should be flexible to work onsite at any one of these locations (Rotational) Duration: 12 Months Contract Skills: Unix/ Linux, Networking, CCNA (preferred, not mandate) W2 Need candidates authorized to work for any employer; cannot sponsor MULTIPLE POSITIONS Experience: 1 year Are you a strong problem solver ready to tackle real-world, real time, technical challenges? Are you intrigued by large scale servers, network hardware and operating systems? Are you passionate about team-work and partnering with a high performing group? If so, keep reading. Our data centers serve the dynamic, market driven work load of our global customers via many thousands of servers, network devices and connections. You will add compute capacity to match customer demand, oversee all facets of equipment installation and cable planning. You will be responsible for the quality of the data center service at all times. You will monitor, assess, respond and escalate issues in order to maintain infrastructure reliability and resilience. You will follow, create and improve maintenance and troubleshooting processes. You will drive data center stability through awareness, focus and collaboration. This role is a rich opportunity to support data center stability while building broad operational skills. Awareness, focus and collaboration are needed in this role along with a desire for continuous learning and diligence. Job Shifts: First shift (day), second shift (afternoon), third shift (night), along with weekend hours We'll trust you to: Learn and understand the data center site in order to manage events that put our critical systems at risk Organize people, communication and knowledge to support problem follow-up and data center activity Perform activity impact and risk assessment along with service notification at the appropriate level of awareness Maintain accuracy of documentation and recorded details of physical assets and connections Detect, investigate, and drive operating system issues affecting production equipment availability Perform hardware level activity including investigation, maintenance and repair of server, network components and data cabling Develop familiarity with the critical systems at each data center in order to provide a high level response and escalation You'll need to have: Linux/unix knowledge sufficient to identify and interrogate system hardware, review system logs, report on file systems, and manipulate files Ability to prioritize work including active data center service and projects in flight Knowledge of Layer2 and 3 network concepts Desire to learn and take ownership of personal development Passion for educating others and improving our team capabilities The ability to communicate timely and concise information to various teams throughout Engineering at the appropriate level of detail The ability to perform physical activities including walking, lifting, and climbing a ladder We'd love to see: Desire to lead people, projects and problem investigation Eagerness to remediate issues in the physical space including airflow, power alarms, equipment serviceability, and cabling Hands-on experience replacing server and network hardware Familiarity with reporting tools including Grafana and Splunk Awareness and some exposure to programming or scripting Networking experience with sound knowledge of Cisco IOS and JunOS

* We're looking for a detail-oriented professional to support subcontractor compliance and project setup. This role works closely with our Contracts and Compliance Coordinator to audit, digitize, and maintain subcontractor documents, and to assist with project setup in Procore and Sage. Responsibilities: Conduct subcontractor compliance audits and digitize documentation (CPRs, authorization signatures, training/fringe funds, etc.) Audit general subcontractor documents (W9s, COIs, business licenses, etc.) and maintain organized records Support project setup (Procore, Sage, COIs, prelim notices, etc.) Assist with collecting missing documents and resolving compliance issues Partner with internal teams to maintain accurate, accessible digital records Qualifications: Experience in subcontractor compliance, certified payroll review, or project setup Familiarity with Procore and Sage or similar systems Strong organizational skills and attention to detail Clear communication skills for interacting with vendors and internal teams