Rightway jobs - 48 jobs

ABOUT THE ROLE: We are seeking a full-time Customer Success Analyst III to join our Data & Insights team. In this role, you'll be responsible for creating data analyses that demonstrate our company's impact to clients and strategic partners in the PBM space. You will support the development and execution of analytics, provide data-driven strategic insights, and create customized analytic approaches in a pharmacy benefits setting. This role supports Rightway's clinical delivery, operations, and other internal departments by developing and delivering complex analytical needs, including quarterly performance reviews and ad hoc client inquiries. Additionally, as a Customer Success Analyst III, you will support strategic decision-making processes to optimize our PBM services. WHAT YOU'LL DO: Develop comprehensive analytics focusing on engagement with Rightway's application. Work cross-functionally with teams to provide actionable insights and refine and develop data processes for scalability. Use advanced statistical analysis techniques to evaluate the effectiveness of our clinical management programs and devise measures for assessing efficacy on a recurring basis. Contribute to the improvement of Rightway's analytical infrastructure by implementing data preparation tools and automated reporting solutions. Provide leadership and mentorship to junior analysts, guiding standards and best practices within the team. Lead the development of analytic frameworks and methodologies to support strategic initiatives. Communicate complex data analysis results effectively to stakeholders and provide actionable recommendations. Work with the team to identify and qualify new analytic product opportunities, understand key technical challenges and recommend strategies to operationalize solutions. Present reporting results to internal stakeholders and implement feedback to create optimal data analytics. Perform detailed pharmacy claims analysis to identify and remedy variances in reporting between Rightway and third party data collectors. WHO YOU ARE: Expert level of proficiency with SQL. Proficiency with relational databases and database structures. Bachelor's degree in analytics, Computer Science, or related field, or equivalent work experience. 4-6 years of experience in quantitative analytics and conducting advanced analytic modeling for large datasets. 4+ years of industry experience querying and analyzing pharmacy benefit management claims data. Confidently analyze data and discuss trends with our strategic clients during calls and business reviews. Experience working with data and analytics services within cloud platforms (preferably AWS). Experience gathering and documenting requirements from clients or the business. Ability to communicate analysis to business partners and clients both in writing and verbally. Excellent communication and interpersonal skills. Experienced with developing data tools, memos, and presentations to deliver data and insights to stakeholders. Proven ability to guide standards and provide leadership and mentorship to junior team members. EXTRA CREDIT: Experience working in the Clinical Navigation space 5+ years experience in Pharmacy Benefit Management. Proficiency with Python. Proficiency with dbt. Proven experience with version control. Hands on AWS experience is a plus. BASE SALARY: $90,000 - $130,000 Offer amounts for both remote and in office roles are influenced by geographic location. CYBERSECURITY AWARENESS NOTICE In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from *************************** email domain. We will never ask for bank details or deposits of any kind as a condition of employment. If you have any questions about a suspicious interaction with Rightway, please feel free to reach out to us at *************************. ABOUT RIGHTWAY: Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient's care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them. Since its founding in 2017, Rightway has raised over $200mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We're headquartered in New York City, with a satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs. HOW WE LIVE OUR VALUES TO OUR TEAMMATES: We're seeking those with passion for healthcare and relentless devotion to our goal. We need team members who will: We are human first Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to-and hear-each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding. We redefine what is possible We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems. We debate then commit We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team. We cultivate grit Changing healthcare doesn't happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity. We seek to delight Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members' care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members' success. Rightway is PROUDLY an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

What you can expect We are seeking a strategic and data-driven Churn Segment Leader to join our team and focus on our Solopreneur and Micro customer base (1-10 employees). This individual contributor role will be responsible for developing and implementing comprehensive strategies to mitigate churn and increase retention across these customer segments. The ideal candidate will create and lead cross-functional teams focused on identifying, analyzing, and addressing key factors affecting customer retention and report progress to the Executive Leadership Team weekly. About the Team As a Churn Segment Leader, you'll have the opportunity to make a significant impact on our business by directly influencing customer retention and long-term growth. You'll work closely with our executive team, gaining visibility and experience while driving initiatives that are critical to our company's success. Join us in our mission to deliver exceptional value to our largest customer base and help shape the future of our organization. Responsibilities + Designing and executing strategic initiatives to reduce churn and improve retention metrics across the Solo/ Micro segment + Building and leading cross-functional teams to implement churn mitigation programs + Developing data-driven insights to identify at-risk customers and churn patterns + Creating actionable recommendations based on customer behavior analysis + Presenting weekly and monthly progress reports to executive leadership + Partnering closely with the ecommerce team and the SMB/ Mass Market Churn Leader + Establishing KPIs and success metrics for retention initiatives + Collaborating with product, sales, customer success, and marketing teams to align retention strategies + Identifying opportunities for product and service improvements to enhance customer satisfaction + Driving continuous improvement through testing, learning, and iterating on retention strategies What we're looking for: + 10+ years of experience in SaaS environment with focus on customer retention or related areas + Proven track record in developing and implementing successful strategic initiatives + Program management experience with ability to coordinate multiple workstreams + Advanced data analytics skills with ability to translate complex data into actionable insights + Executive communication skills, both written and verbal + Experience presenting to and influencing senior leadership + Bachelor's degree in Business, Analytics, or related field (Master's preferred) Salary Range or On Target Earnings: Minimum: $146,700.00 Maximum: $339,300.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 01/21/26 Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (********************************* for more information. About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1***********3361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines

What you can expect Zoom is looking for Midmarket VAST (Value Added Selling Team) Account Executives specializing in selling our Workplace Platform. Our Midmarket VAST team engages with existing customers to expand their account to the entire Zoom platform. Our sales team focuses on working with growing organizations within a defined geographic territory. About the Team The Zoom sales team is a dynamic force driving the company's success. The team passionately engages with clients, with a focus on delivering cutting-edge communication solutions for our customers. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's presence and ensuring businesses harness the full potential of virtual collaboration. Responsibilities + Engaging with our existing customers to realize the value of their investments + Prospecting in a high-volume environment + Following up and closing on various sources of inbound leads to upsell and leverage business from established customer relationships + Sourcing, upselling and leveraging business from various leads + Creating, delivering, and managing client demos/ presentations, quotes/ proposals, and Quarterly Business Reviews (QBRs) + Engaging with C-Level and VP-Level Executives + Qualifying leads and identifying prospect needs, engaging technical resources as required + Managing quotes and proposals What we're looking for + Experience (2+ yrs) of Account Executive experience selling SaaS, UCaaS, and cloud-based solutions + Experience Utilizing Customer Relationship Management (CRM) tool Salary Range or On Target Earnings: Minimum: $92,300.00 Maximum: $184,600.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations. Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (********************************* for more information. About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1***********3361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application - take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step. #LI-Remote We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines

What you can expect The Head of Sales Strategy & Planning is a senior leadership role focused on driving sales strategy, planning, and performance management throughout the organization. This position bridges executive strategy, revenue operations, and execution. As a strategic advisor to the Chief Revenue Officer and executive leadership, responsibilities include strategic planning, territory design, quota setting, compensation frameworks, process optimization, and governance. Collaboration with Sales, Marketing, Finance, and Product leaders is essential to create data-driven strategies, improve sales performance, and equip the sales team to achieve revenue goals. This role is critical for aligning sales operations with organizational objectives. About the Team The Sales Strategy & Planning team establishes the framework for the sales organization's operations, planning, and success metrics. Collaboration spans Sales, Marketing, Finance, Product, and Operations to develop territories, quotas, coverage models, and performance systems informed by data and business insights. This ensures sales teams remain focused, supported, and aligned for success, enabling the company to grow effectively while navigating evolving markets and opportunities. What we're looking for + Demonstrate expertise leading sales strategy, sales/revenue operations, business operations, or consulting work within a B2B or SaaS environment. + Demonstrate extensive knowledge in sales planning and performance oversight, covering forecasting, analytics, compensation structures, territory organization, and market-entry strategies. + Demonstrate ability to connect operational execution to broader business strategy, clearly articulating the "why" behind decisions and trade-offs. + Demonstrate expertise in collaborating with senior leaders and influencing diverse teams using analytical insights and well-organized proposals. + Demonstrate extensive analytical, financial modeling, communication, and problem-solving skills, with experience using CRM and analytics tools to inform decisions. + Demonstrate expertise in building, leading, and developing teams within strategy, planning, analytics, or operations functions to achieve high performance. + Demonstrate experience building, leading, and developing high-performing teams across strategy, planning, analytics, or operations functions. + Support the scaling of a sales team during periods of rapid expansion or substantial organizational change. + Possess expertise in using planning or analytics tools like Salesforce, Tableau, or Anaplan alongside foundational CRM and reporting capabilities. Salary Range or On Target Earnings: Minimum: $184,300.00 Maximum: $403,200.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 01/22/26 Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (********************************* for more information. About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1***********3361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines

Color Health is revolutionizing cancer care with the nation's first Virtual Cancer Clinic, delivering high-quality, physician-led multidisciplinary care across all 50 states. Our innovative, guideline-based approach spans cancer screening, risk assessment, prevention, diagnosis, treatment support, and survivorship. In addition to personalized direct medical care, our services include cancer genetics risk assessment, nutrition, mental health support and at-home cancer screening diagnostics. Using technology-driven, patient-centric solutions, Color is transforming how employers, unions, health plans, and governments address cancer. Color's goal is to close critical cancer care gaps, improve cancer outcomes, and guide patients with empathy through their healthcare journeys. Apply to join Color and do the most meaningful work of your career. If you are not sure that you're 100% qualified but are up for the challenge - we want you to apply! We are looking for a care team operations specialist to join our Care Operations team. In this role, you will be responsible for supporting efforts to improve efficiency across the core operational services of Color's Virtual Cancer Clinic. You will be part of the analytical and workflow automation horsepower that enables our Virtual Cancer Clinic to deliver an unmatched patient experience, and deliver great outcomes for patients and populations. You will do that by supporting and improving systems and workflows that power our care team operations, by enabling our care team members to practice at the top of their licenses, maximizing their time spent on patient work, and by continuously unlocking efficiency in our operations. You will support the design and implementation of key workflows, using a variety of tools and platforms, to enable Color's operations to scale sustainably. You will be working closely with other care operations team members, and cross-functionally with our Product, Engineering, Data, and Care teams to solve priority needs in an efficient manner.How You'll Contribute Identify inefficiencies across our care team operations, systems, and platforms and partner with the larger team to design new ways of working to improve scalability. Gathering and translating stakeholder needs into technical solutions. Scope, design and build internal tooling, scripts and workflow automations for the care services operational team. Maintain these tools, scripts and automations across time and provide support for users including training and issue handling. Examples of workflow automations include: creating scripts for internal teams that reduce manual work related to workflows, issue handling and outreach. Integration with APIs to send/collect information. Build data dashboards, queries and views that allow the care team to effectively run its operations, measure SLAs and outcomes. Perform data analyses as needed to guide decision making for various teams and projects. Develop data management tools & views for managing processes like supply and demand planning, forecasting, capacity planning and patient management and tracking. Support multiple high priority projects and prioritize dynamic workloads in a fast-paced environment. What We Are Looking For 3+ years of work experience in coding and analytics for operational workflows A self starter, with an eye for workflow improvements, process inefficiencies and identifying solutions Effective problem solver and systems thinker with an eye toward solution development Experience building automations or scripting solutions using Python or similar programming languages like Java, Javascript and REST APIs. Strong SQL /relational database experience Cross functional collaborator, able to identify process gaps and partner with cross-functional stakeholders to create solutions Data analytics experience Ability to multi-task across multiple projects, teams, and deadlines Solid communication and organization skills, with the ability to synthesize and disseminate information out quickly Solid documentation skills, ability to synthesize and disseminate information out quickly and bring order to complex systems and processes Nice To Have Experience in healthcare or adjacent industries Understands principles of lean operations What We Offer 💰 Competitive salary ✨ Comprehensive medical, dental, vision, life, and disability benefits 📈 401k match 📝 Monthly phone and wifi stipend for employees, annual ergonomic stipend 🏝 Generous vacation policy, paid holidays and company-wide recharge days 🍼 Equal paid parental leave for birthing and non-birthing parents Free cancer screening and prevention resources for employees and their adult dependents The actual base pay is dependent upon many factors, such as: work experience, market data, skills, geographic location, and business need. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, and benefits. Color prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. Color conforms to the spirit as well as to the letter of all applicable laws and regulations. We are also committed to providing reasonable accommodations for qualified applicants with disabilities in our recruitment process.

Color Health is revolutionizing cancer care with the nation's first Virtual Cancer Clinic, delivering high-quality, physician-led multidisciplinary care across all 50 states. Our innovative, guideline-based approach spans cancer screening, risk assessment, prevention, diagnosis, treatment support, and survivorship. In addition to personalized direct medical care, our services include cancer genetics risk assessment, nutrition, mental health support and at-home cancer screening diagnostics. Using technology-driven, patient-centric solutions, Color is transforming how employers, unions, health plans, and governments address cancer. Color's goal is to close critical cancer care gaps, improve cancer outcomes, and guide patients with empathy through their healthcare journeys. Apply to join Color and do the most meaningful work of your career. If you are not sure that you're 100% qualified but are up for the challenge - we want you to apply! Role Introduction: We're looking for an experienced and mission-driven Head of Care Services to help lead and scale our distributed, multidisciplinary care team spanning care advocacy, delivery and operations. This role is responsible for ensuring that every patient who interacts with Color receives high-quality, compassionate care and support, while continuously improving patient experience, team scalability, and operational efficiency. Reporting to our Chief Operating Officer, you will help shape the team culture, hire/coach/develop team members, and collaborate cross-functionally to enhance our patient experience and service model. You'll bring expertise in leading, building and scaling healthcare service operations to our fast-growing environment and demonstrate a deep commitment to human-centered care. You will be critical to making Color a standard bearer of quality cancer care before, during and after a cancer diagnosis, and support the demonstrable impact of a virtual cancer care model on cancer outcomes for patients and populations.How You'll Contribute Build an environment that promotes empathy, deep focus on patient experience, accountability on patient outcomes, and cross-functional collaboration and support. Drive performance management, including goal setting, coaching, performance management and career development across a growing organization. Establish scalable processes and best practices for high-quality service delivery. Develop and execute a long-term strategy for scaling distributed service operations while maintaining an exceptional standard of care. Help recruit, onboard, and retain top talent across the care services organization. Lead through change as Color continues to evolve its care delivery model, ensuring team alignment and resilience. Design and refine service workflows that enhance patient satisfaction, clinical outcomes, and operational efficiency. Develop KPIs, dashboards, and feedback loops to monitor team performance and patient experience metrics (NPS, response times, throughput, cohort outcomes). Partner with cross-functional teams to ensure delightful experience, consistency, compliance, and excellence in every patient interaction. Ensure alignment of service operations with regulatory standards and Color's clinical and quality frameworks. Collaborate with Patient Engagement, Product, Engineering, Clinical, and Program teams to identify opportunities for improving patient experience, automation, workflow optimization, and improved member engagement. Serve as one of the key voices of the patient services organization in strategic discussions, ensuring our service model scales intelligently as we grow. Contribute to the design of new programs and services, ensuring operational readiness and seamless integration into existing systems. Partner closely with leadership of the medical group to make sure the best care and experience is always delivered to our patients. 7+ years of experience in healthcare operations, care delivery, or patient services management. Demonstrated success in scaling patient- or member-facing service teams ) in a digital health, health plan, or health system setting. A deeply empathetic and committed approach to delivering the best care quality and experiences for both patients and staff. Strong understanding of healthcare quality, compliance, and patient experience metrics. Demonstrated operational rigor and a relentless drive to remove barriers and improve coordination across a large care team. Deep understanding of the challenges cancer patients face and possess the dedication and motivation to help them navigate the disruptive impact of their disease. Relentless drive to removing barriers and defragmenting the current healthcare system for your patients. Data driven decision maker with experience building scalable systems and processes across large multidisciplinary teams. Experience leading remote teams and fostering culture across distributed work environments. What We Offer 💰 Competitive salary ✨ Comprehensive medical, dental, vision, life, and disability benefits 📈 401k match 📝 Monthly phone and wifi stipend for employees, annual ergonomic stipend 🏝 Generous vacation policy, paid holidays and company-wide recharge days 🍼 Equal paid parental leave for birthing and non-birthing parents Free cancer screening and prevention resources for employees and their adult dependents Base salary is dependent upon many factors, such as: work experience, market data, skills, geographic location, and business need. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity and benefits. Color prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. Color conforms to the spirit as well as to the letter of all applicable laws and regulations. We are also committed to providing reasonable accommodations for qualified applicants with disabilities in our recruitment process.

What you can expect We are looking for a Product Engineer focused on customer deployments for Agentic Voice AI to lead the deployment of next generation Zoom Virtual Agents. Leveraging LLMs and agentic frameworks to build highly automated conversational voice and chat agents for strategic customers. About the Team The Zoom Virtual Agent team is dedicated to building state-of-the-art conversational AI solutions that resolve customer issues quickly and efficiently. Play a critical role in developing metrics, intelligence, and evaluation systems that drive continuous improvement using advanced LLMs and data science. Responsibilities + Leading multi-step conversational workflow design using agentic frameworks to enable LLM agents to execute complex multi-tool tasks, including database checks and transactions. + Fine-tune the underlying Large Language Models (LLMs) to ensure optimal performance, low latency, and minimal hallucination in real-time voice conversations. + Developing and deploy custom full-stack Python/JS to connect the agent's decision-making with customer back-end systems (CRM, ERP, knowledge bases) as external "tools." + Crafting and iterating advanced LLM prompts (e.g., chain-of-thought, few-shot) to guide conversation, maintain context, and ensure accurate tool use in live voice interactions. + Prompt-engineer TTS components (e.g., ElevenLabs, Azure, Cartesia) to fine-tune tone, pacing, emphasis, and prosody to context and brand. + Conducting A/B testing and performance monitoring on TTS output, ensuring high acoustic quality, latency requirements, and emotional appropriateness. + Acting as the embedded technical expert, working directly with customer engineering and executive teams to map complex business goals to agentic solutions. + Managing end-to-end production deployments with continuous optimization and performance tuning driven by real-world voice traffic data. + Translating field challenges, LLM failure modes, and TTS needs into actionable input for Core Engineering and Product to drive platform innovation. What we're looking for + Have 3+ years in a technical, customer-facing role (FDE, Solutions Architect, Technical Lead) focused on AI/ML or highly technical SaaS products. + Possess proven hands-on experience designing and deploying LLM solutions using modern agentic frameworks (e.g., LangChain, LlamaIndex, internal tools). + Have deep expertise in voice stacks and TTS integration, using prompt engineering to control prosody, tone, and pacing. + Possess proven ability to write and manage iterative prompts guiding both generative text logic and speech synthesis quality (prosody and emotion). + Have solid software development skills in Python for prototyping, API integration, and production deployment, coupled with familiarity with modern DevOps practices. + Own exceptional ability to distill complex AI and engineering concepts into clear, actionable insights for both technical teams and C-level executives. Salary Range or On Target Earnings: Minimum: $98,900.00 Maximum: $228,700.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations. Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (********************************* for more information. About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1***********3361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application - take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step. #LI-Remote We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines

Office Administrator | Phil Founded in 2015, PHIL is a Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that. PHIL's B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation. The team at Phil is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading! Overview The Office Administrator plays a key role in ensuring smooth daily operations and providing essential support to staff, visitors, and contractors. This position is responsible for maintaining an organized, efficient, and welcoming office environment while assisting with a range of administrative and facilities-related tasks. Key Responsibilities Mail Management: Receive, sort, and distribute incoming mail and packages to the appropriate team members. Shipping Coordination: Prepare outgoing shipments and manage all related shipping needs. Office Supplies & Organization: Monitor inventory levels, order supplies, and maintain an orderly and functional office space. Visitor Coordination: Greet onsite visitors, manage visitor logs, and ensure a professional and welcoming experience. Contractor Coordination: Schedule and coordinate contractors requiring building access (e.g., ADP) and ensure all access protocols are followed. Badge Creation: Create, issue, and track employee badges and support general access control processes. Administrative Support: Provide general administrative assistance to the team, including documentation, communication, and task coordination as needed. Qualifications Strong organizational and multitasking skills Excellent communication and interpersonal abilities Proficiency with office software and equipment Ability to manage confidential information responsibly

Founded in 2015, Phil is a San Francisco-based, Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we've set out to change that. Phil's B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation. The team at Phil is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading! Position Overview Phil is seeking a talented and experienced Pharmacy Warehouse Technician to help support the closed door prescription drug wholesale operation at our Columbus, OH warehouse location. This role will focus on managing day to day inventory tasks, packing sales orders quickly, accurately and with efficiency while also ensuring we meet regulatory compliance at a state and Federal level. This is an exciting role that offers the opportunity to make a significant impact on the success of Phil and our Patients. Location Requirements: This position is ONSITE at our Columbus, OH location. Working hours: 8:30AM-5PM M-F 40hrs a week with no overtime Responsibilities: Managing day to day inventory tasks Ordering and receiving drugs from manufacturers Maintaining adequate stock levels for drugs packaging, and office supplies Ensuring proper temperature and humidity controls for drug storage Processing purchase orders, invoices, and credits to and from vendors Packing sales orders quickly and efficiently with accuracy in mind Completing all tasks with consideration for regulatory compliance at the state and federal level Building strong relationships using spoken and written communication with vendors, customers, couriers and colleagues Assisting with partner orders Assisting our California teams remotely with orders, invoices, credits, etc. Qualifications: Able to adapt to mid-level software programs General pharmacy knowledge is a plus but not required Prior MS Office, Google Suite knowledge a huge plus Strong communication skills, both oral and written Can repeatedly lift up to 50 lbs throughout the day with little to no assistance Able to work in a fast paced environment Detail oriented, accuracy driven Able to work independently Ohio Pharmacy Technician License ( Preferred but not required) PTCB License ( Preferred but not required) Benefits Ground floor opportunity with one of the fastest-growing startups in health-tech Competitive compensation (commensurate with experience) Full benefits (medical, dental, vision). 401(k) contribution opportunity. Phil Inc. is an equal-opportunity employer.

What you can expect We are seeking a Product Adoption Expert to drive deep product adoption and maximize business value across Zoom's diverse product portfolio. This role serves as the expert liaison between Product, Marketing, and Customer Success teams, ensuring best-in-class onboarding, workflows, and use cases are scaled across our customer base while being deployable for high-impact customer engagements. About the Team This role partners closely with Customer Success Managers, Onboarding Managers, and Product teams to accelerate adoption across Zoom's innovative solutions, including Zoom Phone, Contact Center, AI Companion. ResponsibilitiesDeployable Customer-Facing Engagements + Product Subject Matter Expertise: Serve as the adoption expert for assigned Zoom products (e.g., Zoom Phone, Contact Center, AI Companion, Rooms) + Strategic Customer Support: Join customer calls and workshops to map use cases and accelerate product-specific adoption + Cross-Team Collaboration: Partner with Customer Success Managers and Onboarding Managers during critical phases including launch, workflow integration, and renewals + Customer Education: Deliver impactful customer-facing sessions including office hours, deep dives, and workflow clinics Scalable & Programmatic Impact + Asset Development: Collaborate with Product, Product Marketing, General Managers, and Enablement teams to create scalable adoption resources: + Micro-learnings and step-by-step guides + Comprehensive playbooks and success plans + Educational webinars and customer campaigns + Workflow and use case catalogs + Program Management: Execute one-to-many initiatives including ongoing office hours, community forums, and customer champion sessions + Launch Support: Ensure new product launches include adoption-ready materials for immediate CSM and customer use + Product Feedback: Provide strategic feedback to Product teams based on adoption patterns, customer use cases, and implementation blockers Success Metrics & KPIs + Product Adoption Growth: Increase percentage of customers actively using key features and workflows + Time-to-Adoption: Accelerate adoption timelines for new product rollouts + Scalable Asset Reach: Maximize customer engagement through webinars, micro-learnings, and educational content + CSM Enablement Impact: Measure internal adoption of assets and reduction in repetitive support requests + Revenue Impact: Contribute to renewals and expansion opportunities tied to product adoption Products Supported + AI and CAIC + Events and Webinars + Zoom Phone + Revenue Accelerator + Contact Center + Zoom Chat & Productivity Suite (Clips, Whiteboard, Scheduler, Docs, Notetaker, Mail & Calendar) + Zoom Workplace & Microsoft Better Together + Zoom Ecosystem: APIs, RTMs, Webhooks, Integrations Salary Range or On Target Earnings: Minimum: $76,800.00 Maximum: $186,200.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations. Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (********************************* for more information. About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1***********3361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application - take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step. #LI-Remote We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines

Our MissionAt Big Health, our mission is to help millions back to good mental health by providing fully digital, non-drug options for the most common mental health conditions. Our FDA-clear digital therapeutics-SleepioRx for insomnia and DaylightRx for anxiety-guide patients through first-line recommended, evidence-based cognitive and behavioral therapy anytime, anywhere. Our digital program, Spark Direct, helps to reduce the impact of persistent depressive symptoms. In pursuit of our mission, we've pioneered the first at-scale digital therapeutic business model in partnership with some of the most prominent global healthcare organizations, including leading Fortune 500 healthcare companies and Scotland's NHS. Through product innovation, robust clinical evaluation, and a commitment to equity at scale, we are designing the next generation of medicine and the future of mental health care. Our VisionOver the next 5-10 years, we believe digital therapeutics will transform the delivery of healthcare worldwide by providing access to safe and effective evidence-based treatments. Big Health is positioned to take the lead in this transformation. Big Health is a remote-first company, and this role can be based anywhere in the US. Join UsThe Commercial Business Analyst at Big Health develops a deep understanding of program, clinical, and commercial performance to answer key questions about the health and impact of our digital therapeutics. This role translates complex healthcare and commercial data into clear stories, insights, and recommendations that drive revenue growth, customer retention, and measurable clinical and economic value. This individual partners closely with Big Health teams to build internal and external reporting, define and track healthcare KPIs, and support development of executive-level external (e.g. QBRs) and internal (e.g.: ELT, BoD) reporting. The role leverages modern analytics tools and eventually large language models (LLMs) to accelerate insights and enable the commercial team.Key Responsibilities Define and maintain KPIs and metrics across the customer and patient lifecycle. Use BI tools (e.g., Snowflake, Looker, Salesforce) to build and maintain internal and external reporting, such as OKR dashboards, scorecards, and healthcare program performance. Work closely with Engineering and Product (Studio) teams on underlying data models, metric definitions, and data pipelines to ensure consistency across the organization. Support development of QBRs, executive business reports, and Board materials by assembling data, generating insights, building visualizations, and crafting clear narratives for clinical, operational, and financial KPIs. Design. launch, and operationalize LLM-enabled workflows and AI-powered assistants that turn raw data into usable narratives and insights (e.g., summarizing account performance, drafting QBR materials, synthesizing qualitative feedback), in close partnership with Studio. Evaluate emerging LLM/AI capabilities to automate or augment commercial reporting and decision-making (e.g., automated account health digests, opportunity risk flags, pipeline and utilization summaries). Analyze data to identify trends, leading indicators, and risk signals related to program health, customer satisfaction, renewals, and expansion opportunities. Required Qualifications 3-6 years of experience in healthcare analytics, healthcare business analysis, or data science (e.g., digital health, payer, provider, health tech) Bachelor's degree in a quantitative field (e.g., Statistics, Data Science, Health Informatics) or equivalent practical experience Experience working with healthcare datasets (e.g., claims, EMR/EHR, digital engagement data) Strong analytical skills and experience with data modeling and performance measurement in a healthcare context Proficiency in SQL and experience with at least one analytics language (e.g., Python) for querying, transforming, and analyzing datasets Experience building reports and dashboards in modern BI tools (e.g., Looker, Tableau, Power BI) to support data-driven decision-making Familiarity with CRM and commercial reporting (ideally Salesforce), including connecting accounts, pipeline, and revenue metrics to program performance and outcomes Demonstrated experience using or enabling LLM-based tools to accelerate analysis, insight generation, or content creation, and contributing to the design of AI-powered assistants or automated workflows; more advanced experience with agentic workflows is a plus A track record of using data to deliver actionable insights and performance improvements in a fast-paced, high-growth environment Background and Life at Big Health Backed by leading venture capital firms. Big Health's products are used by large multinational employers and major health plans to help improve sleep and mental health. Our digital therapeutics are available to more than 62 million Medicare beneficiaries. Surround yourself with the smartest, most enthusiastic, and most dedicated people you'll ever meet-people who listen well, learn from their mistakes, and when things go wrong, generously pull together to help each other out. Having a bigger heart and a small ego are central to our values. Enjoy benefits including a generous vacation policy, professional development fund, flexible working arrangements, and more. Competitive salary packages including stock options. We at Big Health are on a mission to bring millions back to good mental health, in order to do so, we need to reflect the diversity of those we intend to serve. We're an equal opportunity employer dedicated to building a culturally and experientially diverse team that leads with empathy and respect. Additionally, we will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Rightway Fasteners, Inc. (RFI) is a successful, growing company that has been making automotive parts in Columbus Indiana for over 25 years. We specialize in manufacturing high tension bolts and other cold formed parts. Learn more at *************** RFI is known in the community for its outstanding benefits, job security, and employee growth opportunities. Our comprehensive benefits program helps employees stay healthy, feel secure and maintain a work-life balance. These benefits include: Medical, dental, Rx, and vision insurance Telemedicine available 24/7, 365 days/year Wellness program 401k Retirement Plan Life and Accidental Death and Dismemberment (AD&D) Insurance Disability Insurance Accident, Critical Illness, and Other Supplemental Insurance Paid Time Off, Holidays, Personal Days, and Vacation Days Tuition Reimbursement On the Job Training RFI is looking for dedicated individuals to join our team and grow along with us, please apply online. Job Title: Team Member Department: Maintenance Job Summary and Primary Objectives: Support the Maintenance Department in the evaluation and troubleshooting of equipment. Provide training to Maintenance Department team members in the areas of Mechanical and Electrical needs. Tasks and Responsibilities: Complete Work Orders assigned. Find areas of improvement for equipment. Support Maintenance TM's in repairs. Design Equipment. Provide training to Maintenance TM's. Provide solutions for quality issues. Follow safety policies and procedures Participate in 5S and Kaizen activities Other duties as assigned. Qualifications Skills and Abilities: Good communication skills. Ability to read blueprints. Good aptitude for math. Good analytical skills and detail oriented. Basic Mechanical and Electrical skills. Highly motivated work ethic and positive attitude. Education and Experience: 7+ years' experience in Mechanical and Electrical background

ABOUT THE ROLE: The Implementation Manager is responsible for overseeing multiple Rightway client implementations, change management related to products and services sold, and coordinating internal operational functions. The Implementation Manager will work closely with cross-functional teams, including Client Success, Data Operations, Claims Operations, Navigation, and other departments as needed. WHAT YOU'LL DO: Oversee all aspects of multiple implementations as it relates to communication, coordination, set up and transition from implementation state to maintenance state. Provides Sales and Client Success Support through the implementation process, with direct contact with client contacts and vendors. Document business requirements, develop and oversee project plans, and implement change control procedures. Document and report out critical milestones, opportunities, and overall client satisfaction with leadership. Understand industry and market trends in the PBM and Navigation market space. Serve as the primary point of contact for clients during the implementation phase, managing client expectations and providing regular updates on project status. Conduct risk assessments and develop mitigation strategies to address potential project risks and issues. Facilitate post-implementation reviews and lessons-learned sessions to identify areas for improvement and best practices. WHO YOU ARE: Bachelor's degree in Business Administration, Healthcare Management, Information Technology, or related field. Proven experience (2 years) as a Project Manager, preferably in Pharmacy Benefit Management (PBM) or healthcare IT implementation. Strong understanding of PBM industry practices, processes, and regulations. Excellent project management skills with the ability to manage multiple projects simultaneously. Ability to analyze, interpret, and organize information in a clear and concise manner. Proficiency in project management tools and software (e.g., Smartsheet, Monday, Microsoft Project, JIRA, or similar). Exceptional communication skills with the ability to effectively interact with clients, team members, and leadership. Strong analytical and problem-solving abilities with a keen attention to detail. Ability to work independently and as part of a team in a fast-paced environment. PMP certification or similar project management certification is a plus. SALARY: $100,000-125,000/yr Offer amounts for both remote and in office roles are influenced by geographic location CYBERSECURITY AWARENESS NOTICE In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from *************************** email domain. We will never ask for bank details or deposits of any kind as a condition of employment. ABOUT RIGHTWAY: Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient's care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them. Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We're headquartered in New York City, with a satellite office in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs. HOW WE LIVE OUR VALUES TO OUR TEAMMATES: We're seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values: 1) We are human, first Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to-and hear-each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding. 2) We redefine what is possible We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems. 3) We debate then commit We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team. 4) We cultivate grit Changing healthcare doesn't happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity. 5) We seek to delight Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members' care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members' success. Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

What you can expect We're looking for a Competitive Research Analyst to join Zoom's Competitive Insight team. In this role, you'll research competitors, track market movements, and develop industry intelligence assets that support our product, sales, and marketing teams. You'll spend time analyzing the industry landscape, monitoring industry trends, and creating frameworks and materials. This role will support teams across the company to understand how we position against competitors. This is a good fit if you're early in your career and enjoy research and strategic analysis. You will build expertise in industry intelligence and market strategy. About the Team The team works within marketing but collaborates across all departments to provide market intelligence. Responsibilities Competitive Research & Intelligence: + Tracking competitors in meetings, chat, events, AI, and collaboration spaces to maintain comprehensive market awareness. Identifying emerging threats and opportunities, and ensure our strategy remains responsive to industry dynamics. + Monitoring product updates, feature releases, and roadmap announcements to anticipate industry moves. Informing our product strategy and enabling proactive positioning before market shifts occur. + Researching pricing changes, packaging strategies, and market positioning. Optimizing our own pricing strategy, identify market gaps, and ensure industry value propositions that resonate with target customers (B2B and B2C). + Analyzing competitor messaging, marketing campaigns, and customer communications to understand how competitors position themselves, identify messaging opportunities for differentiation, and develop more effective counter-positioning strategies. Competitive Asset Development: + Assist in building industry frameworks and comparison materials. + Supporting the creation of battle cards, briefs, and positioning documents to help sales and online routes to market. + Maintaining market intelligence repository and knowledge base, developing clear summaries, comparison tables, and presentation slides that make insights accessible to stakeholders. Cross-Functional Collaboration: + Provide market intelligence support to Product, Sales, and Marketing teams. + Contributing to sales enablement by developing industry insights and training materials. + Supporting product launches and go-to-market strategies with market input. + Assisting in preparing findings, presentations, and recommendations for stakeholders. What we're looking for + Bachelor's degree in Business, Marketing, Economics, or equivalent experience + 1-2 years in market intelligence, market research, business analysis, or similar work (internships count). + Solid analytical and research skills. + Excellent written and verbal communication abilities. + Ability to synthesize complex information into clear insights. + Familiarity with SaaS business models and collaboration software markets, including video conferencing, chat platforms, or AI tools. Salary Range or On Target Earnings: Minimum: $64,300.00 Maximum: $128,600.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application! Anticipated Position Close Date: 01/19/26 Ways of WorkingOur structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting. BenefitsAs part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn (********************************* for more information. About UsZoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment. Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form (https://form.asana.com/?k=OIuqpO5Tv9XQTWp1bNYd8w&d=1***********3361) and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. #LI-Remote We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines

ABOUT THE ROLE: The Manager of Pharmacy Clinical Consulting and Plan Performance is responsible for managing clinical consulting services and improving the performance of partner plans. This role will work closely with internal teams and external stakeholders to drive initiatives that enhance clinical outcomes, cost efficiency, and overall plan performance. As a subject matter expert (SME), the Manager will provide clinical guidance and collaborate across departments to meet client goals. WHAT YOU'LL DO: Leadership and Strategy: Support the development and implementation of strategies to ensure client plan performance commitments are met. Act as a clinical SME to the client services team, providing operational guidance and day-to-day management support. Collaborate with internal leaders to align clinical consulting efforts with organizational goals. Clinical Consulting Services: Deliver high-quality clinical consulting services to clients, ensuring evidence-based recommendations. Assist in the development and implementation of clinical programs to improve patient outcomes and support client strategies. Support clinical discussions with clients during sales, implementations, and ongoing operations including how benefit designs and clinical programs impact financial performance. Plan Performance Optimization: Analyze pharmacy benefit plan performance metrics to identify trends and areas for improvement. Collaborate with internal teams to identify and execute performance improvement strategies and report on outcomes. Provide day-to-day support and guidance to the client services team in managing client relationships and performance. Stakeholder Collaboration: Build and maintain effective relationships with clients, internal teams, and external stakeholders. Serve as a resource to the client services team in discussing clinical strategies and performance improvements with clients. Participate in client meetings, presentations, and consultations to support ongoing client engagement. Act as a liaison between clients and internal teams, ensuring clear communication and alignment on goals. Compliance and Quality Assurance: Support quality assurance efforts to ensure the accuracy and effectiveness of clinical consulting services. Stay updated on industry trends and best practices in pharmacy, PBM, and healthcare, ensuring continuous improvement. WHO YOU ARE: PharmD or equivalent degree from an accredited institution. Active pharmacist license in good standing. Minimum of 3 years of experience in PBM, health plan, pharmacy clinical consulting, or a related field. Proven ability to manage projects and collaborate effectively with cross-functional teams. Strong analytical skills with the ability to interpret data and develop actionable insights. Excellent communication and interpersonal skills, with the ability to build relationships with clients and internal stakeholders. In-depth knowledge of pharmacy benefit management and clinical pharmacy practices. Preferred Qualifications: Experience with project management and process improvement methodologies. Managed Care Pharmacy Residency, MBA, MPH, or a related advanced degree is a plus. Previous experience working with health plans or PBMs is preferred. SALARY (BEFORE BONUS POTENTIAL): $100,000 - $130,000 Offer amounts for both remote and in office roles are influenced by geographic location. Working Conditions: Remote-based with occasional travel for client meetings, conferences, and professional development. CYBERSECURITY AWARENESS NOTICE In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from *************************** email domain. We will never ask for bank details or deposits of any kind as a condition of employment. CYBERSECURITY AWARENESS NOTICE In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from *************************** email domain. We will never ask for bank details or deposits of any kind as a condition of employment. ABOUT RIGHTWAY: Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient's care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them. Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We're headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs. HOW WE LIVE OUR VALUES TO OUR TEAMMATES: We're seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values: 1) We are human, first Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to-and hear-each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding. 2) We redefine what is possible We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems. 3) We debate then commit We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team. 4) We cultivate grit Changing healthcare doesn't happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity. 5) We seek to delight Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members' care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members' success. Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

Color Health is revolutionizing cancer care with the nation's first Virtual Cancer Clinic, delivering high-quality, physician-led multidisciplinary care across all 50 states. Our innovative, guideline-based approach spans cancer screening, risk assessment, prevention, diagnosis, treatment support, and survivorship. In addition to personalized direct medical care, our services include cancer genetics risk assessment, nutrition, mental health support and at-home cancer screening diagnostics. Using technology-driven, patient-centric solutions, Color is transforming how employers, unions, health plans, and governments address cancer. Color's goal is to close critical cancer care gaps, improve cancer outcomes, and guide patients with empathy through their healthcare journeys. Apply to join Color and do the most meaningful work of your career. If you are not sure that you're 100% qualified but are up for the challenge - we want you to apply! In 2024, Color established a full-service program that integrates clinical assessment and management across diagnosis, active treatment, and survivorship. This oncologist-led model is designed to provide faster access to care and direct clinical support throughout the patient journey. We are seeking an exceptional, high-performing individual who thrives in a builder environment and continually looks for ways to elevate the business. In this role, you will help drive Color's growth by initiating relationships with target customers and generating demand, demonstrating how Color can meaningfully improve health outcomes for their populations.How You'll Contribute: Leverage our advanced sales tools to deploy outbound lead campaigns including cold calling, email, and social media to engage and qualify employer prospects. Initiate sales conversations with key decision makers at target companies and establish relationships with stakeholders to build solid partnerships. Use Salesforce and other sales tools, build prospect lists, craft outbound messaging, and share results with the larger sales team. Help break into new and existing markets by working with the Sales Directors. Develop a strong demo pipeline for Business Development via phone and email communications. Develop in-depth knowledge of the Color Health platform, programs, industry trends, and competition. Our Ideal Candidate Will Have: 2+ years experience in sales and business development, ideally in a lead gen capacity that has been focused on employer sales Proven track record of developing new relationships in a business setting Demonstrated ability to articulate complex concepts quickly and clearly Healthcare, Employee benefits experience a plus Salesloft experience (required) Salesforce experience a plus Location: US-Based Remote Travel Requirement: 15% or less Base Salary Range: $52,000 - $80,000 a year This role is eligible for additional sales incentive compensation based on performance. The actual base pay is dependent upon many factors, such as: work experience, market data, skills, geographic location, and business need. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, and benefits. Color prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law. Color conforms to the spirit as well as to the letter of all applicable laws and regulations. We are also committed to providing reasonable accommodations for qualified applicants with disabilities in our recruitment process.

Color Health is revolutionizing cancer care with the nation's first Virtual Cancer Clinic, delivering high-quality, physician-led multidisciplinary care across all 50 states. Our innovative, guideline-based approach spans cancer screening, risk assessment, prevention, diagnosis, treatment support, and survivorship. In addition to personalized direct medical care, our services include cancer genetics risk assessment, nutrition, mental health support, and at-home cancer screening diagnostics. Using technology-driven, patient-centric solutions, Color is transforming how employers, unions, health plans, and governments address cancer. Color's goal is to close critical cancer care gaps, improve cancer outcomes, and guide patients with empathy through their healthcare journeys. In June 2023, Color and the American Cancer Society (ACS) introduced a cancer screening and prevention program for employers and labor organizations, combining the ACS's expertise in cancer screening, prevention, and risk reduction with Color's leadership in population-scale healthcare delivery. Since announcing our partnership with the American Cancer Society, our program has expanded to support diagnosis management, cancer treatment and care, and survivorship. Through our multidisciplinary Virtual Cancer Clinic, Color is: helping employees and members diagnose cancer at an earlier, more treatable stage; caring for patients going through their diagnostic journeys with empathy and speed; helping cancer survivors navigate return-to-work challenges and complex clinical needs; and closing critical cancer screening gaps for high-burden cancers. We are seeking a dedicated medical oncologist to join our Virtual Cancer Clinic care team. In this role, you will have the opportunity to deliver high quality care to patients with cancer (including pre-treatment workup, treatment planning collaborate and support local treatment management, cancer maintenance and risk-reduction therapy management, symptom assessment and management, cancer surveillance and survivorship care), and build and grow our cancer care clinical protocols. Services will be delivered remotely via a telehealth platform, including video, audio, and asynchronous messaging. The ideal candidate will be passionate about reducing the impact of cancer on populations, adept at using telehealth technology, and committed to delivering best in class cancer and survivorship clinical care. You deeply understand the disruptive impact cancer has on patients' lives, and you are passionate about helping address it.How You'll Contribute: Conduct clinical assessments and diagnostic evaluations, develop treatment and management plans, deliver direct care, including ordering laboratory, imaging, procedures, referrals, and prescriptions, and closely collaborate with local clinicians and order to deliver evidence-based cancer and survivorship care. In collaboration with Color's primary care team, assess patients with cancer screening abnormalities and facilitate diagnosis of cancer. Determine guideline-based oncology and symptom treatment plans, identify optimal treatment locations, and order referrals to appropriate local care teams for evaluation and treatment. Educate patients about guideline-based cancer treatment options, including clinical trials and potential risks and benefits, prepare patients for local visits, and assist patients with clinical decision-making. Assess and manage oncology and treatment-related symptoms and complications as appropriate for a virtual setting. Develop clinical protocols and best practices for care delivery, in close collaboration with other Color clinicians and cross-functional team members (e.g., Care Advocates, Nurses, High-Risk Counselors). Provide compassionate, empathetic care, establishing close, trust-based relationships with patients. Participate in care team sessions to monitor patient progress, provide updates, and collaborate on targeted support plans. Maintain thorough and detailed documentation of encounters with patients. Our Ideal Candidate Will Have: MD or DO fellowship-trained and board-certified in Medical Oncology. Valid state medical license in good standing and willingness to be licensed in all 50 states. Minimum 2 years of independent oncology-related clinical practice after fellowship. Expertise in a broad range of cancers. Friendly, compassionate manner and a passion for helping patients thrive and live healthy and full lives. Understand and are motivated to address the many gaps in cancer-aware care faced by patients with cancer, and their caregivers before, during, and after treatment. Strong clinical skills and a high bar for evidence-based, patient-centric, high-quality clinical care. Team-focused, effective collaborator. Exceptional written and verbal communication, with a focus on empathy and active listening. High ethical standards of behavior. Excellent organizational skills with the ability to multitask and thrive in fast-paced environments. Excellent telehealth skills, including video and audio patient care, asynchronous messaging, electronic health records, and other telehealth tools. Preferred Licensure in a state that participates in the IMLC. Preferred Experience collaborating with cross-functional technical and operations teams. Base Salary Range: The actual base pay is dependent upon many factors, such as work experience, market data, skills, geographic location, and business need. The base pay range is subject to change and may be modified in the future. #LI-REMOTE Color is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Color prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Color conforms to the spirit as well as to the letter of all applicable laws and regulations.

Healthcare Rightway is on a mission to harmonize healthcare by delivering superior care navigation and pharmacy benefits management (PBM). We leverage innovative technology, combining human expertise with cutting-edge tools to simplify the healthcare journey for employers, employees, and their families. By addressing key healthcare challenges, we ensure that our members receive high-quality, cost-effective care. Role Overview We're looking for Full Stack Engineers to join our PBM product team at Rightway. You'll work across web, mobile, and API layers using technologies like React, React Native, Node.js, and TypeScript. You'll play a key role in delivering meaningful experiences for our users, collaborating closely with teammates across product and design. What You'll Do Build and maintain features across mobile, web, and API surfaces Collaborate with team members to design and implement solutions Write clean, maintainable, and well-tested code Participate in technical planning, code reviews, and product discussions Learn from and contribute to a growing engineering team Who You Are 3+ years of experience building modern web or mobile applications Proficiency with JavaScript/TypeScript, React, and Node.js Familiar with React Native or eager to build cross-platform mobile apps Experience working with REST or GraphQL APIs Collaborative, curious, and excited to learn and grow Extra Credit Experience working in healthcare or with pharmacy benefit management (PBM) systems Familiarity with HIPAA compliance and handling PHI Previous work in a startup or fast-paced product environment Experience working with Protocol Buffers (Protobuf) and/or gRPC for service communication BASE SALARY: $150,000 - $165,000 CYBERSECURITY AWARENESS NOTICE In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from *************************** email domain. We will never ask for bank details or deposits of any kind as a condition of employment. If you have any questions about a suspicious interaction with Rightway, please feel free to reach out to us at *************************. ABOUT RIGHTWAY: Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient's care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them. Since its founding in 2017, Rightway has raised over $200mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We're headquartered in New York City, with a satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs. HOW WE LIVE OUR VALUES TO OUR TEAMMATES: We're seeking those with passion for healthcare and relentless devotion to our goal. We need team members who will: We are human first Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to-and hear-each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding. We redefine what is possible We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems. We debate then commit We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team. We cultivate grit Changing healthcare doesn't happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity. We seek to delight Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members' care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members' success. Rightway is PROUDLY an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

ROLE We're looking for a Clinical Manager, Navigation Service Delivery & Innovation. This individual will lead our team of Clinical Health Guides (registered nurses) who help our members navigate their healthcare needs, e.g., clinical triage, education, clinical guidance, treatment decision support, condition support, and overall well-being, in driving more informed healthcare consumers, improving clinical outcomes, and reducing overall healthcare costs. This manager is accountable for the day-to-day management of the clinical navigation business group, leading and motivating a team of Clinical Health Guides to deliver impactful, timely, accurate, and high-touch concierge-level clinical guidance to our members. The Manager is responsible for delivering against operational KPIs, driving quality, handling resolution of member/client escalations, and overall support of their team operating in our Rightway omnichannel contact center environment. This manager, in collaboration with delivery leadership, will work cross-functionally, collaborating across the organization to drive clinical operational innovation, clinical outcome impact, and product efficiency. This includes supporting our customer success team with client-facing reporting of clinical insights and impact, as well as clinical/point solution vendor assessment and partnership oversight. RESPONSIBILITIES Lead, motivate, coach, and mentor your team of Clinical Health Guides to deliver world-class concierge-level clinical guidance in a care navigation contact center environment. Support team with complex clinical navigations (member encounters) and offer clinical insight, guidance, and support. Leaning in to support with medical navigations and other workflows as needed during peak season or as needed based on volume and staffing. Escalation management, including resolving member issues, root cause analysis, developing solutions, and communicating resolution plans to key stakeholders and clients as needed. Interview, hire, onboard, train, audit, and ensure team member adherence to Rightway care navigation model, triage and clinical protocols, and use of clinical tools, e.g., 5-Minute Consult, ClearTriage, compliance with policies, procedures, and regulations (HIPAA, etc.). Assign, review, and monitor employee workload to ensure the timely and accurate completion of member interactions. Conduct weekly coaching sessions, quality reviews, and performance evaluations. Perform daily, weekly, and monthly reviews of performance analytics to drive member experience, identify process improvements, and otherwise manage the business. Develop, update, and maintain Standard Operating Procedures. Develop evidence-based clinical protocols and workflows. Serve as the internal primary clinical point of contact and subject matter expert for the organization (Account Mgmt., Product, Data & Analytics, Sales, etc.) Support new/renewing client launches. Work collaboratively in cross-functional teams to drive operational and product improvements, growth, and efficiency through partnerships with the navigation leadership, PBM delivery team, CMO, product, and data/analytic teams. Supports the client success team with client requests and needs requiring clinical expertise. Supports the client success team, as needed, with client quarterly business reviews in providing clinical insights and impact for their population. Responsible for evaluating strategic clinical partner vendors as well as oversight and management of our clinical vendor partners, e.g., after-hours nurse line, telemedicine, etc. REQUIREMENTS Must have a Registered Nurse or Advanced Practice Registered Nurse active, valid license, and must have a multi-state/compact license. This candidate should have experience as a nurse manager, program administrator, and in running clinical programs. Experience developing and executing on public health and/or population health strategies and programs. Demonstrated and direct nurse management experience or equivalent experience required. Disease Mgmt and/or Case Mgmt program experience is highly desirable. Candidates must have at least 5 years of experience with direct patient care. Strong and demonstrated coaching and mentoring skills with a passion for developing and growing team members. High level of Emotional Intelligence (EQ). Growth-oriented, coachable with a focus on continued professional growth and development. Requires a flexible work schedule, including evenings and weekends as needed Strong team-building, collaboration, and motivational skills. Ability to effectively influence and communicate with all levels of the organization, with excellent written and verbal communication skills. Builder and self-starter who is willing to develop SOPs, drive innovation, product recommendations, address operational gaps, and continuously look for ways to improve the business and member experience. Highly organized, with experience in project management, creating roadmaps, and executing with accountability. Ability to multitask in a fast-paced environment. Requires experience managing data and deriving insights. SALARY: $100,000 - $125,000 Offer amounts for both remote and in office roles are influenced by geographic location. CYBERSECURITY AWARENESS NOTICE In response to ongoing and industry-wide fraudulent recruitment activities (i.e., job scams), Rightway wants to inform potential candidates that we will only contact them from *************************** email domain. We will never ask for bank details or deposits of any kind as a condition of employment. ABOUT RIGHTWAY: Rightway is on a mission to harmonize healthcare for everyone, everywhere. Our products guide patients to the best care and medications by inserting clinicians and pharmacists into a patient's care journey through a modern, mobile app. Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer their questions and manage the frustrating parts of healthcare for them. Since its founding in 2017, Rightway has raised over $205mm from investors including Khosla Ventures, Thrive Capital, and Tiger Global. We're headquartered in New York City, with satellite offices in Denver and Dallas. Our clients rely on us to transform the healthcare experience, improve outcomes for their teams, and decrease their healthcare costs. HOW WE LIVE OUR VALUES TO OUR TEAMMATES: We're seeking those with passion for healthcare and relentless devotion to our goal. We need team members that embody our following core values: 1) We are human, first Our humanity binds us together. We bring the same empathetic approach to every individual we engage with, whether it be our members, our clients, or each other. We are all worthy of respect and understanding and we engage in our interactions with care and intention. We honor our stories. We listen to-and hear-each other, we celebrate our differences and similarities, we are present for each other, and we strive for mutual understanding. 2) We redefine what is possible We always look beyond the obstacles in front of us to imagine new solutions. We approach our work with inspiration from other industries, other leaders, and other challenges. We use ingenuity and resourcefulness when faced with tough problems. 3) We debate then commit We believe that a spirit of open discourse is part of a healthy culture. We understand and appreciate different perspectives and we challenge our assumptions. When working toward a decision or a new solution, we actively listen to one another, approach it with a “yes, and” mentality, and assume positive intent. Once a decision is made, we align and champion it as one team. 4) We cultivate grit Changing healthcare doesn't happen overnight. We reflect and learn from challenges and approach the future with a determination to strive for better. In the face of daunting situations, we value persistence. We embrace failure as a stepping stone to future success. On this journey, we seek to act with guts, resilience, initiative, and tenacity. 5) We seek to delight Healthcare is complicated and personal. We work tirelessly to meet the goals of our clients while also delivering the best experience to our members. We recognize that no matter the role or team, we each play a crucial part in our members' care and take that responsibility seriously. When faced with an obstacle, we are kind, respectful, and solution-oriented in our approach. We hold ourselves accountable to our clients and our members' success. Rightway is Proudly an Equal Opportunity Employer that believes in strength in the diversity of thought processes, beliefs, background and education and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.