Shift Operations Manager jobs at Ring - 1041 jobs

About Us Rivian and Volkswagen Group Technologies is a joint venture between two industry leaders with a clear vision for automotive's next chapter. From operating systems to zonal controllers to cloud and connectivity solutions, we're addressing the challenges of electric vehicles through technology that will set the standards for software‑defined vehicles around the world. The road to the future is uncharted. By combining our expertise across connectivity, AI, security and more, we'll map a new way forward. Working together, we'll create a future that's more connected, more intelligent, more sustainable for everyone. Role Summary We are seeking a highly motivated Senior Manager to play an active role in establishing and optimizing financial operations and processes alongside a clear target operating model across the organization, and lead key initiatives in finance and cross‑functionally. This role is ideal for a hands‑on, execution‑focused manager with a strong background in finance, process and project management, preferably in management consulting, willing to contribute and thrive in a fast‑paced, high‑growth environment. You will work closely with Finance leadership, the Finance team, and cross‑functional partners in RVT and Rivian to drive operational excellence and prepare important business decisions. This role reports to the Director of Finance Programs and Operations. Located in our Palo Alto, California office, this position offers a standard hybrid schedule with the expectation of being in the office three days a week. ResponsibilitiesFinancial Operations and Processes Evaluate existing finance and planning processes to identify pain points, inefficiencies, and opportunities for automation and AI. Structure, document and maintain a process landscape to ensure process transparency, efficiency and clarity across the organization. Maintain and optimize a planning calendar with the underlying timing, responsibilities and planning artifacts. Develop clear process KPIs to track implementation and impact. Automation & Systems Support the implementation, ramp‑up and optimization of an ERP, FP&A planning tool and T&E system together with the IT department and related financial and business functions. Assist in translating evolving process improvement opportunities into system requirements, partnering with IT or relevant system owners. Evaluate and implement innovative ways to streamline or automate finance tasks. Cross‑functional Projects and Programs Lead cross‑functional finance projects and initiatives for process and business optimization, ensuring seamless integration. Collaborate with stakeholders in Leadership, Finance and other departments to ensure a seamless implementation of projects. Financial Analysis and Decision Support Collaborate with Financial Planning and Analysis to provide data‑driven insights and recommendations to support decision‑making in important business decisions. Qualifications 7+ years of progressive experience in finance, accounting, finance operations, or a related field in high‑growth environments; bonus point: management consulting background. Bachelor's/Master's degree in Finance, Business, or a related field. Strong analytical mindset with experience in financial process management, data interpretation and decision‑making frameworks. Familiarity with the application of state‑of‑the‑art ERP and financial planning tools. Highly organized and comfortable managing ambiguity in fast‑moving environments and across hierarchy levels. Track record in leading cross‑functional project teams and key projects. Pay Disclosure Salary Range/Hourly Rate for Palo Alto, California Based Applicants: $191,600 - $239,500 (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian and Volkswagen Group Technologies provides robust medical/Rx, dental and vision insurance packages for full‑time and part‑time employees, their spouse or domestic partner, and children up to age 26. Full Time Employee coverage is effective on the first day of employment. Part‑Time employee coverage is effective the first of the month following 90 days of employment. Equal Opportunity Rivian and Volkswagen Group Technologies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. We are also committed to ensuring compliance with all applicable fair employment practice laws regarding citizenship and immigration status. Rivian and Volkswagen Group Technologies is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian and VW Group Technologies (“Rivian and Volkswagen Group Technologies”) may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian and VW Group Technologies may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian and Volkswagen Group Technologies may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian and Volkswagen Group Technologies affiliates; and (iii) Rivian and Volkswagen Group Technologies' service providers, including providers of background checks, staffing services, and cloud services. Rivian and Volkswagen Group Technologies may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please see our Candidate Data Privacy Notice (English) and Candidate Data Privacy Notice (Serbian) for more information. Please note that we are currently not accepting applications from third‑party application services. #J-18808-Ljbffr

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high‑touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We're expanding our Customer Success organization at Intercom. Our Customer Success team drives growth by ensuring that our customers most effectively use Intercom and our AI Agent Fin to reach their business goals. As a Manager of our High‑Touch Customer Success team at Intercom, you will be responsible for and leading a team of world‑class Customer Success Managers. In this role, you will hire and develop a team of Customer Success Managers (CSMs) to act as trusted advisors who deliver unmatched value to our customers and foster long‑term partnerships. Your leadership will be key in driving customer outcomes with business objectives, directly impacting revenue expansion and retention. What will I be doing? You will hire, manage, and develop a High‑Touch Customer Success team. You will foster a healthy culture of continuous learning, accountability, and excellence on your team. You will act as a bastion of Intercom's values. You will motivate your team to build trusted customer relationships and deliver clearly‑defined value in the pursuit of consistent revenue growth. You will personally own customer relationships to build rapport and strengthen bonds with our customers; you will also serve as an escalation point to resolve customer challenges. You will internally influence cross‑functional partners to ensure we are driving positive customer outcomes. You will effectively represent and advocate for the needs and opportunities of customers within your portfolio. You will proactively forecast, track, and report on KPIs related to growth and retention across your portfolio. You will leverage data insights to inform strategies and optimize team performance. You will look for new and innovative ways to drive the success of our customers. What skills do I need? 2+ years of experience in a leadership role within Customer Success, Account Management, or a related field 5+ years of experience as a CSM, Account Manager, or related customer‑facing role at a B2B technology company; experience with consumption‑based pricing is a plus. Demonstrated success in driving revenue growth and achieving portfolio targets A passion for teaching, developing, and growing others Exceptional relationship‑building and communication skills with cross‑functional partners such as regional sales leadership and product/engineering teams to drive positive customer outcomes, as well as customers in the Small Business, Mid‑Market, and Key Account segments Ability to identify, analyze, and find creative solutions to complex problems Able to drive clarity for their team amid shifting priorities and competing initiatives Capable of handling competing priorities and projects in a fast‑paced environment High energy, self‑starter comfortable with ambiguity in entrepreneurial environments Ability to identify bottlenecks within internal processes, as well as design/implement repeatable and scalable solutions We are a well‑treated bunch with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Flexible paid time off policy Paid Parental Leave Program In‑office bicycle storage Fun events for Intercomrades, friends, and family! *Proof of eligibility to work in the United States is required. The OTE range for candidates within the Greater Chicago Area is $203,875 - $251,550. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). #LI-Hybrid Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non‑work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of any protected group status under any applicable law. #J-18808-Ljbffr

A leading AI customer service company is seeking a Solutions Operations Manager in San Francisco to enhance operational processes across its Professional Services and Solutions Engineering teams. The ideal candidate has over 5 years of experience in a high-growth SaaS or AI environment, strong analytics skills, and a track record of effective project management. This role offers competitive salary and benefits, hybrid working conditions, and opportunities for professional growth. #J-18808-Ljbffr

A leading car-sharing marketplace is seeking an ambitious FP&A Senior Manager to oversee revenue forecasting and performance management. The ideal candidate will have 5-10 years of experience in finance, strong analytical skills, and proficiency in financial modeling. Key responsibilities include delivering insights to drive strategic objectives and collaborating with business leaders to optimize financial performance. The position offers a hybrid work schedule and a competitive compensation package. #J-18808-Ljbffr

A leading company in distribution is seeking an Area Manager in San Francisco, California. This role involves coordinating activities across branches, ensuring sales and operational performance, and providing leadership and support to Branch Managers. The ideal candidate has a Bachelor's degree in Industrial Distribution or related fields and over 5 years of experience in management within industrial or manufacturing environments. Strong leadership skills and the ability to drive team performance are essential for success in this fast-paced role. #J-18808-Ljbffr

The Area Manager will coordinate all area activities through the Branch Managers, reporting to the VP of Sales with additional input from Corporate Operational Leadership. The Area Manager is responsible for the sales and operational performance of the locations within their defined geography and will carry out the policies and operate within the guidelines set by Corporate Management. This position primarily leads and coaches Branch Managers, who own the P&L for their individual branches, and ensures they are effectively managing Inside and Outside Sales, warehouse, production, and administrative teams. The Area Manager will monitor the utilization of assets and personnel to ensure optimal utilization, reallocating equipment and resources within the area as required to support revenue and profitability goals. This role requires the ability to coach and develop others, empower and delegate effectively, and step in to support branch operations directly when needed in a fast‑paced, industrial environment. Essential Duties Oversee area branch performance to meet business goals, supervising and guiding Branch Managers to maximize revenue, gross margin, and EBITDA. Ensure Branch Managers effectively manage branch sales, production, inventory, employees, budgets, health/safety/environmental (HSE), lean and quality. Develop and maintain a safe and positive work environment for all employees in the area and ensure customer satisfaction through timely, accurate, and high‑quality products and services. Work with Branch Managers to set and manage pricing and margin discipline to achieve area profitability targets. Lead regular sales cadence calls and make joint sales calls with Branch Managers and sales teams, supporting the development of new business and growth of key accounts. Organize regular meetings with Branch Managers to review performance, discuss business updates, share best practices, and address issues and opportunities. Assist Branch Managers in inventory management and accuracy. Coordinate transfer of equipment and assets within the area and Intra‑Company; work with Corporate Procurement to achieve inventory and utilization goals. Ensure that corporate Quality and HSE standards for equipment, vehicles, facilities, and personnel are maintained in all branches. Support recruiting, selection, and development of Branch Managers and key roles; provide coaching, feedback, and guidance on performance management and progressive discipline. Conduct and/or oversee the annual review process for Branch Managers and ensure timely, consistent reviews within branches, with shared input from Sales and Corporate Operations. Control overtime and staffing levels at the area level by working with Branch Managers to ensure branches are staffed with competent personnel and labor is used efficiently. Monitor and drive performance to meet goals for sales, planned outputs, labor efficiency, material efficiency, inventory turns, on‑time delivery, safety, and service levels. Facilitate the implementation and adoption of technology and systems; understand how systems impact GHX operations and performance. Maintain effective communication and cooperation with corporate departments and facilities management. Maintain a visible presence in branches, warehouses, fabrication shops, and customer facilities, and be prepared to directly support operations when required. Additional duties from time to time will be at Management discretion. Education and/or Experience Bachelor's in Industrial Distribution, Business, Operations Management, or related field and 5 plus years of direct management experience in a distribution, industrial, or manufacturing environment; or equivalent combination of education and experience. Experience managing managers and/or multi‑site operations strongly preferred. High‑level leadership and decision‑making skills; able to motivate, influence, coach, and train people at multiple levels. Highly motivated self‑starter with the ability to plan and manage multiple simultaneous projects, set priorities, identify and address problems, and deliver on time and on budget. Comfortable working in industrial environments (warehouses, fabrication shops, and customer sites such as refineries, chemical plants, etc.). Reside within a reasonable distance to a major airport and the branches within assigned area. Must be able to successfully function in a fast‑paced, high‑volume environment utilizing Microsoft Office tools such as Word, Excel, Outlook, etc., with demonstrated effective verbal and written communication skills. #J-18808-Ljbffr

Intercom colaborar da conbarada iric corporol ICG. Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always‑on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution Reliability Is traffack with Int. Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high‑touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom is rapidly scaling its Partner Ecosystem, and the effectiveness of this growth depends on our ability to train hundreds of partners efficiently and consistently. We are looking for a highly motivated Scaled Partner Enablement Program Manager to own the end‑to‑end enablement content strategy, creation, and delivery for our entire partner base through digital channels. This role JAXBElement the engine behind our partner's readiness and growth, ensuring every partner, regardless of tier or location, has access to world‑class learning assets across Sales, Technical, and Services competencies. What will I be doing? Design, develop, and maintain high‑quality enablement content and learning paths across three core partner competency areas: Sales Enablement, Technical Enablement, and Services Enablement. Manage the Partner Learning Management System (LMS) and Partner Enablement Hub as primary delivery mechanisms, ensuring content is current, intuitive, and engaging. Establish and manage a scaled content calendar, working with subject‑matter experts (SMEs) across Partner Management, Product Marketing, and Go‑to‑Market teams to transform complex information into digestible training modules. Own and optimize partner engagement metrics: including the number of partners completing modules, completion rates, and click‑through rates (CTRs) on key assets to demonstrate the impact of the scaled motion. Continuously audit, update, and retire obsolete content to maintain a high level of content hygiene and partner experience. Report to the Senior Director of Enablement, providing regular updates on scaled program performance and engagement analytics. What skills do I need? 5+ years of progressive experience in Enablement or Learning & Development, preferably in a B2B SaaS or Partner/Channel environment. Proven expertise in designing and developing scalable digital learning content (e.g., e‑learning modules, video scripts, certification programs). Deep familiarity with managing and administering a Partner LMS (e.g., Docebo) and a content management system (CMS) or sales enablement platform (e.g., Highspot) for content distribution. Strong analytical skills with experience using platform data to measure content effectiveness and drive engagement improvements. Exceptional written and verbal communication skills, with the ability to translate complex product/technical concepts into clear, action‑oriented partner training. Experience with PRM tools like Impartner or Partnerize is a plus. We are a well‑treated bunch with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Flexible paid time off policy Paid Parental Leave Program In‑office bicycle storage Fun events for Intercomrades, friends, and family! The base salary range for archives within the San Francisco Bay Area is \$157,500 - \$191,000. Actual base pay will depend on a variety of factors such as education, skills, experience. #LI‑Hybrid Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier, and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. Intercom values diversity and is committed to equal employment opportunity. Intercom will not discriminate against any employee or applicant on the basis of race, color, religion, sex, national origin, veteran status, disability, or any other protected characteristic. #J-18808-Ljbffr

As Scale AI continues its historic growth trajectory in the Generative AI sector, we are seeking a Growth Program Manager to helm initiatives that will significantly drive revenue and expansion. This demanding and multi-faceted role requires a unique blend of skills across strategy, operations, and analytics with the aim to catalyze rapid growth in a dynamic and evolving market. You will: Drive critical growth projects, collaborating with cross-functional teams including Engineering, Operations, and Go-to-Market. Develop and enhance growth strategies, funnels and pipelines to meet the needs of strategic customers and market demands. Oversee the growth operations, ensuring seamless execution and alignment with business objectives. Tackle some of the most pressing growth challenges, setting new standards for Scale AI's market presence in domain language. Ideally you'd have: 3-5 years of experience on growth, product, or operations, or as a SWE. Prior experience with operations-heavy business models (e.g. on-demand, marketplace, logistics, supply chain) Strong technical background (a degree in STEM is ideal, and at minimum the role requires the ability to do data analytics using SQL or Python). Excellent problem-solving capabilities and a robust analytical approach, with the ability to leverage data to inform growth strategies (experience working on operational challenges or as a consultant is a plus). An entrepreneurial and high-ownership mindset. You are comfortable handling ambiguity and leading workstreams from end-to-end This role is critical in ensuring that Scale AI not only maintains its current growth momentum but also accelerates it to capture an even larger market share in the Generative AI space. The ideal candidate will bring a wealth of experience, a deep understanding of growth mechanisms, and a track record of delivering results in high-stakes environments. Compensation packages at Scale for eligible roles include base salary, equity, and benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity based compensation, subject to Board of Director approval. Your recruiter can share more about the specific salary range for your preferred location during the hiring process, and confirm whether the hired role will be eligible for equity grant. You'll also receive benefits including, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, a learning and development stipend, and generous PTO. Additionally, this role may be eligible for additional benefits such as a commuter stipend. Please reference the job posting's subtitle for where this position will be located. For pay transparency purposes, the base salary range for this full-time position in the locations of San Francisco, New York, Seattle is:$150,000-$189,000 USD PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants. About Us: At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Cisco, DLA Piper, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications. We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status. We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at . Please see the United States Department of Labor's Know Your Rights poster for additional information. We comply with the United States Department of Labor's Pay Transparency provision . PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.

Are you ready to build America's energy future? Form Energy is an American manufacturing and energy technology company. We're revolutionizing energy storage with cost-effective, multi-day technology designed to keep the electric grid secure and reliable, even during extended periods of stress. By strengthening the electric system and reimagining what's possible, we're giving clean energy a whole new form! In recent years, Form Energy has earned a number of accolades, including being named by TIME as a "Best Invention", MIT Technology Review as a "Top Climate Tech Company To Watch", and Fast Company as "One of the Next Big Things In Tech". We are making rapid progress on our mission of delivering energy storage for a better world, and our team is growing just as rapidly to meet demand. We have signed contracts with leading electric utilities across the United States and production of our iron-air batteries is underway at our first high-volume manufacturing facility in West Virginia. Working for Form Energy is more than just a job, it's a chance to be part of something extraordinary. And now - right as we significantly scale up battery manufacturing - might be the most exciting moment in the company's history to join. We are assembling a team of highly talented and driven individuals across the country. Driven by our core values of humanity, excellence, and creativity, our team is determined to deliver on our mission and transform the energy landscape for the better. Feeling energized to make a meaningful impact on the world? Then keep reading - you've come to the right place. Role Description Form Energy is pioneering a new class of battery technology to transform the grid. We are hiring a Associate Manager, Prototype & Build Operations for our Infrastructure organization, to lead a multidisciplinary team of technicians and machinists responsible for delivering high-quality prototypes, engineering builds, and fabrication support across the organization. This role oversees two primary groups: (1) the Machine Shop Team and (2) the Build Team. The manager will ensure operational excellence in prototyping, machining, assembly, inventory stewardship, and service delivery in support of rapid development cycles for battery cells, modules, test equipment, and supporting infrastructure. This leader will be accountable for safe operations, team development, workflow management, and partnering closely with engineering, test, and product development teams to meet schedule, quality, and cost objectives. This is an exciting opportunity to contribute to the scaling of our battery technology and be part of the growth of a fast-moving company with breakthrough technology and an incredible mission! What you'll do: Lead, mentor, and develop a team of technicians and machinists across the Machine Shop and Build Team functions. Promote strong customer-service orientation and effective communication between technicians and engineering stakeholders. Oversee day-to-day operations of the prototype machine shop, ensuring safe operation of equipment such as CNC mills, manual mills, lathes, plasma cutters, laser cutters, drill presses, grinders, and other fabrication tools. Coordinate workload scheduling, job prioritization, and resource allocation to deliver on rapid prototype requests. Ensure proper maintenance, calibration, and lifecycle management of all shop assets and tooling. Implement and enforce shop safety procedures, machine operation best practices, and training protocols. Lead the service-based build organization responsible for mechanical and electrical engineering builds, including PCB soldering, wiring harnesses, weldments, mechanical subassemblies, and full prototype assemblies. Define and maintain build processes, documentation, quality standards, and validation practices for delivered assemblies. Oversee inventory of site-wide consumables (fasteners, adhesives, PPE, shop stock, electrical components, etc.). Implement robust inventory controls, kitting processes, and material traceability to ensure uptime and readiness for rapid engineering builds. Manage budget for shop and build operations, including equipment purchases, consumables, and staffing. What you'll bring: 7+ years of experience in prototype fabrication, machining, mechanical/electrical build environments, or equivalent hands-on engineering operations. 3+ years of experience in a supervisory or managerial role leading technical teams. Strong understanding of machine shop operations and equipment, including CNC machining and metal fabrication processes. Experience in mechanical and electrical prototyping, including assembly builds, harnessing, soldering, and working with engineering drawings. Demonstrated ability to manage workflows, prioritize customer needs, and deliver high-quality builds in fast-paced R&D environments. Working knowledge of EHS requirements and machine shop safety standards. Excellent communication, planning, and cross-functional collaboration skills. Experience implementing Lean practices in a prototyping or shop environment. CAD/CAM literacy (ability to review engineering drawings, understand tolerances, inspect parts). #LI-Onsite #LI-TR1 Humanity is a cornerstone of Form Energy's culture, and we make sure our compensation and benefits reflect that. Form Energy offers competitive salaries, stock options, and a holistic benefits package to ensure all employees have what they need to thrive while working here. When it comes to you and your family's health, we cover 100% of medical, dental, and vision premiums for full-time employees - and 80% of healthcare premiums for dependents. This starts from day one. We also offer at least 12 weeks of paid leave for new parents (up to 20 weeks for birthing parents), and generous vacation policies to give employees time to recharge when needed. To build America's energy future, we need everyone at the table. We are proud to be an equal opportunity employer, and encourage candidates from all backgrounds to apply to our open jobs. If you may require reasonable accommodations to participate in our interview process, please contact . Requests for accommodations will be treated with discretion. Form Energy is committed to maintaining the privacy of our applicants. Please be aware that we will never solicit sensitive personal information such as Social Security numbers or bank account details during the recruiting or hiring process. Compensation Range: $111,826 - $139,777

A leading data analytics company is seeking a Head of Enterprise Marketing to drive enterprise growth by owning strategy and execution. This high-impact role involves partnering with sales to develop pipeline strategies, lead field marketing efforts, and create integrated campaigns. Candidates should possess 8-12 years of B2B marketing experience, a strong focus on enterprise demand generation, and proven success in driving revenue. This position is hybrid, with options in San Francisco or NYC, offering a competitive salary and benefits package. #J-18808-Ljbffr

We are hiring an experienced General Manager / Store Manager to lead end-to-end restaurant operations at our San Diego location. This role is ideal for a results-driven leader with strong operational expertise, people management skills, and a genuine passion for the restaurant and catering industry. Fluency in Mandarin Chinese (mandatory) and English is required. About the Role As the General Manager, you will be responsible for driving operational excellence, financial performance, and team engagement while ensuring full compliance with U.S. food service regulations. You will play a critical role in building a high-performing, customer-focused team in a fast-paced, multi-cultural environment. Key Responsibilities Lead and manage daily restaurant operations to ensure efficiency, quality, and guest satisfaction Recruit, train, develop, and retain a team of 20-30 employees Set clear performance expectations and motivate the team to achieve operational and financial targets Manage budgets, control costs, and analyze P&L, labor, and key financial metrics Ensure compliance with U.S. food safety standards, labor laws, and operational regulations Drive continuous improvement in service quality, productivity, and profitability Communicate effectively across teams using Mandarin Chinese and English, supporting cross-cultural collaboration Required Qualifications Minimum 2 years of experience as a Restaurant General Manager in a chain restaurant environment Catering or entrepreneurial restaurant experience is a strong plus Proven success in managing large teams and leading independently Strong financial acumen with hands-on experience in budgeting and cost control In-depth knowledge of U.S. restaurant operations, food safety, and labor compliance Fluent Mandarin Chinese (mandatory) and English, with excellent interpersonal and coordination skills Demonstrated leadership maturity, strategic thinking, and problem-solving ability Physical & Work Environment Requirements Ability to stand and walk for extended periods Ability to lift up to 30 lbs Ability to bend, stretch, and reach for products and supplies (with or without reasonable accommodation) Comfortable working in hot kitchen and refrigerated environments Commitment to maintaining cleanliness, sanitation, and workplace safety standards What We Offer Competitive salary package Leadership autonomy and growth opportunities Stable, full-time employment Supportive and performance-driven work culture Opportunity to work in a dynamic, multicultural environment

Venn is a fast-growing technology company transforming the relationship between renters and multifamily operators. Our platform seamlessly connects every aspect of apartment living-rent payments, events, services, maintenance, and community engagement-creating a lifestyle co-pilot for residents and an engagement engine for operators. By leveraging resident behavioral data, Venn delivers personalized experiences at scale, driving long-term loyalty and unlocking new revenue opportunities. We're trusted by industry leaders like Related Companies and Bozzuto and backed by top talent from companies like Fiverr, Kaltura, and Sonos, alongside seasoned real estate veterans. Our vision? By 2025, Venn will be the fastest-growing Resident Operating System, powering 500,000 units-scaling to 2 million by 2026. We're not just building software; we're redefining how people experience home. About the Role We're looking for a sharp, resourceful Customer Operations Manager to manage the operational execution of customer rollouts and ensure smooth, scalable launches. You'll manage the behind-the-scenes infrastructure that powers our implementations, including rollout timelines, platform configuration, internal task routing, data tracking, and cross-functional coordination. You'll also help keep our operational tooling in shape - ensuring nothing slips through the cracks as we grow. This role is part implementation lead, part systems thinker, and part air traffic controller. You'll work hand-in-hand with Sales, CS, Product, and Support to make sure customers go live quickly, accurately, and with a clear plan for success. What You'll Do Implementation & Launch Execution Own the full launch process from kickoff to go-live across both new and existing properties Manage project plans, track dependencies, and follow up on outstanding tasks across internal and client teams Handle data inputs and advanced configurations in the Venn platform (e.g., onboarding checklists, amenities, RentCafe and Yardi integrations, workflows, etc.) Assign and coordinate work across cross-functional teams (e.g., training, product support, integration follow-ups) Operational Support & Internal Systems Maintain and improve implementation tools, templates, and workbooks (e.g., onboarding workbooks, Hub tasks) Route internal tickets and requests to the right teams (product, support, integrations, etc.) Own the task manager and Hub configuration to ensure visibility and consistency across account activity Conduct data hygiene reviews to keep client information accurate and actionable Partner with CS to ensure ongoing client-facing activities (e.g., feature releases, training content, property transitions) are tracked and supported Support audits and rollout prep for key accounts like Bozzuto, Related, and GID Process & Scale Identify and eliminate bottlenecks in the onboarding and expansion process Propose operational upgrades and workflows that reduce manual work and improve speed-to-launch Help build a scalable operating model as Venn rolls out across larger enterprise accounts What You Bring 3+ years in Customer Operations, Implementation, or Project Management at a SaaS or tech-enabled service company Proven ability to manage complex projects and coordinate across multiple teams High attention to detail - especially with timelines, client data, and task handoffs Clear, professional communication skills (written and verbal) Experience configuring SaaS platforms and managing client-facing data or workflows A systems mindset - you enjoy improving processes as much as executing them Nice to Have Familiarity with the multifamily industry, Yardi, RentCafe, or proptech integrations Experience with project management tools like Monday.com, Asana, or HubSpot Comfort supporting customer-facing teams while owning internal operational execution This role is hybrid (3 days/week in our cozy NYC office). For New York-based candidates, this position has an estimated annual salary range of $100,000 to $120,000, plus benefits and opportunities for equity. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years and depth of relevant experience, and some role-dependent factors such as certifications. We welcome direct conversations with each candidate about compensation in all of our initial calls.

Working at RippleMatch: The current status quo of finding a first job is broken: Traditional career services and job boards with millions of postings aren't very helpful, and figuring out where to begin your career is a difficult and overwhelming decision. It's also not a fair contest. For many Gen Z candidates, opportunity is limited based on where they attend school and their personal networks.RippleMatch is changing the way Gen Z finds work. Our recruitment platform leverages AI to automate inbound applicant review and outbound sourcing, matching candidates to the right roles and eliminating the most time-intensive parts of the recruitment process for both sides. Leading employers leverage RippleMatch to build diverse, high-performing teams and Gen Z job seekers across the country trust RippleMatch to launch and grow their careers. Since launching RippleMatch from a college dorm room in 2016, we've raised $88 million in venture funding - including from prominent investors like Goldman Sachs - helped tens of thousands of users find jobs, expanded to 1,700+ colleges & universities, and brought on hundreds of leading employers as customers (such as EY, eBay, MongoDB, and more). Our tight-knit lean team of talented people work hard, celebrate wins, and care deeply about changing the way finding a job works. The role: We are hiring a Customer Operations Manager to maximize our annual customers' results on our platform. Customer Operations Managers sit within the Customer Success department and are the operations and analytical powerhouse that ensures our partners are getting the most out of our product. You'll spend the day immersed in our software, managing every behind-the-scenes task for recruitment teams to build a positive customer experience and deliver top talent for them to hire. In this role you will: Provide daily operational support for our annual partners Manage a book of 40 accounts and support all of the backend & operational tasks for customers, as well as ad hoc customer requests Collaborate with our Customer Success Managers to ensure we're providing strong ROI for our customers Closely monitor data on customer product adoption to ensure they are getting the most out of our product suite Use data analysis to inform and drive decision-making on your book of business Become an expert on the ins and outs of the RippleMatch platform Help solve tricky customer issues with product-focused solutions Relay feedback and advocate for customer and candidate product improvements Comfortably utilize and examine our data to solve customer problems and analyze trends Manage projects to help push account-specific and Customer Success team objectives forward Help students find their dream jobs What you'll bring to the team: 0-3 years of experience working on detail-oriented operational tasks or projects A self-starter mentality with a strong work ethic Laser-focused attention to detail and willingness to tackle any assignment, no matter how small A competitive nature and strong desire to win Data-driven and a constant drive to utilize data to answer questions and inform customer strategy Resourceful; Strong problem-solving skills, and a determination to always find creative solutions Excellent written & verbal communication skills Experience managing projects from the beginning of the ideation phase through to conclusion is a plus Experience using tools for data analysis, such as Excel or Google Sheets; SQL proficiency is a plus Experience working at a startup is a plus Culture & Perks: At RippleMatch, we understand that our success stems from the people we have on board, which is why we invest heavily in our team's well-being and growth. We offer a full slate of perks, including equity, paid vacation, a pre-tax commuter program, discounted Citi Bike and Peloton memberships, and - our favorite thing - comprehensive FREE healthcare benefits. We work hard to foster a culture of constant self-improvement, actual ownership, and positivity. At our core, we are a tight-knit team that works hard, celebrates wins, and cares deeply about changing the way finding a job works. We are going to fundamentally transform the hiring landscape and won't settle for anything less. RippleMatch offers a flexible hybrid work environment for this role. Our physical office is conveniently located near Union Square in New York City. The salary range for this position is $60,000 to $80,000, depending on relevant experience, in accordance with New York City pay transparency requirements We believe in maintaining a culture that can cut across distance to suit our employees who choose to be remote as well as those who prefer to come into the office. We host monthly virtual events as well as monthly in-person events, team-wide virtual activities every month like Wellness Challenges, and a time to hear from our founders regularly regardless of location. Creating strong bonds between RippleMatch team members means a lot to us, and while we know that this can be done remotely, we also invest heavily in creating opportunities to make sure remote employees get plenty of in-person time. RippleMatch is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Why Shiftsmart We're building the Amazon of labor. We're a labor platform pairing end-to-end workforce management technology with a rapidly growing global network of 5M flexible workers to create scalable labor solutions for the largest companies and government agencies in the world like Circle K, Pepsi, Walmart, Starbucks and more. Our unique business model fractionalizes jobs down to shifts and makes it easy for workers to work across multiple companies through a digital marketplace. We're one of the fastest-growing startups in the country. We've grown 2-3x each year since we started, paid over $130M in wages to hourly workers, and raised $120M+ from top-tier investors including D1 Capital & Imaginary Ventures… and we're only getting started. Mission: The mission of the Customer Operations team is to define and scale how we work with our largest, most strategic enterprise customers, including some of the world's most recognized brands and retailers. This role is responsible for building the systems, processes, and infrastructure that enable high-quality, reliable customer operations at scale. As Customer Operations Manager, you will operate at the ground floor of an emerging function. You will design how enterprise customer workflows operate end-to-end, partnering closely with Product, Engineering, Operations, and Customer teams to support our customers' strategic objectives. This role is critical to shaping the future of enterprise customer experience as we grow. This role is based in New York City (HQ) with typically 3+ days per week in the office. Outcomes: Your role will evolve alongside our customer base, but some of your early responsibilities will include; Own customer operations end-to-end, serving as the central point of accountability for process invention, system design, and cross-functional execution for customer issues, requests, and workflows at enterprise scale Design the system for support at scale across conventional tools such as Zendesk but with a clear mandate to drive selection and implementation for future state tools (e.g., AI customer agents, natural language chatbots, etc) Design and implement scalable customer workflows, including intake, prioritization, resolution, escalation, and reporting - turning ad hoc processes into repeatable systems. Define the operating model for enterprise customers, including how we engage, communicate, and deliver against commitments for the world's largest and most complex operating environments Create and own customer-facing operational reporting, improving accuracy, automation, and clarity for both internal stakeholders and enterprise partners. Identify risk and failure points in existing processes and proactively design solutions that reduce defects and improve consistency at scale. Partner cross-functionally to ensure customer operations evolve alongside product capabilities and customer needs. Competencies: Do you have what it takes to design, launch, and scale initiatives to fundamentally change labor? Here are the attributes you'll need: Analytically-minded: You have 4-6+ years of experience in an analytical, client-centric role (e.g. Business Operations, Consulting, Investment Banking, Private Equity), and ideally in startups. Ownership Driven: You take full ownership of workflows and systems. You don't wait to be asked; you see a problem, build a solution, and drive it to completion. Technical skills: You have strong analytical skills and can blend quantitative data with qualitative insights to test hypotheses. You are well-versed in Google Sheets and SQL, have knowledge of Zendesk and Zapier, or are willing to learn and can learn new tooling quickly. Problem solver: You thrive working through and solving complex problems, quickly learn and adapt to new situations, and can synthesize the abstract into the concrete. Influence: You effectively partner with others to get things done even without formal authority. Clear communicator: You are an excellent writer (memos, slides) and excel at making the complex simple to empower decision making. Compensation philosophy To provide greater transparency we share base salary ranges, which are based on role and level benchmarked against similar stage, high growth companies. Offers are determined based on multiple factors including skills, work experience, and relevant credentials. In addition to competitive salaries and meaningful equity we offer the following benefits: Comprehensive healthcare coverage: We cover 100% of employee premiums for medical, dental, and vision care (60-75% for dependents) 401(k) match program: We match 100% on the first 3% of your contributions and 50% on the next 2% for a maximum match of 4% Generous, fully paid parental and family leave policies Pre-tax commuter benefits Collaborative office with fully stocked kitchen @ 1 World Trade in Manhattan Equal opportunity employer Shiftsmart is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Operating Principles @ Shiftsmart Inspired by Leadership Principles @ Amazon Execution Is Binary We #GetShiftDone. We take immense pride in both the quality of our work and our relentless determination to deliver on our commitments. If we say we are going to do something, we do it. We own the outcome with an unstoppable mindset through the finish line and are impatient to move the ball forward. This means we work really hard, execute with urgency, and ruthlessly challenge timelines for anything important. As a result, we do not defer responsibility to other teams or individuals. Instead, we take the problem as far as we can and only when needed ask others for help. Each time a crisis or opportunity emerges we take the hill as one team, because we are allergic to the words “it can't be done” . Missionaries, Not Mercenaries We before me. We believe in our mission to build a better world for workers. We understand why our work matters and take seriously how it impacts our customers and our partners. This belief permeates everything we do from the strategic to the mundane. We are energetic, ambitious, and want to win. We constantly raise the standards for ourselves and everyone around us. We show up for our customers, our partners, and most importantly our teammates, and make every effort to build lasting relationships with each of them. We do not measure success based on our titles or the size of our empires. This also means we put the needs of the business before the details of our job descriptions. Rather than fight for a bigger piece of the pie, we fight to grow the entire thing and recognize this is how to grow our careers too. Inputs > Outcomes We work really hard. Fundamentally changing how labor works is not easy. It often requires long days, late nights, and weekends to deliver on our commitments. We lean into this challenge. We focus on the process. We think in terms of value chains and appreciate that a bad process with a good outcome is simply dumb luck. We lead with data. We use facts, not fiction, to build narratives and make decisions. To do this we prepare written memos in advance and resist the urge to engage in endless water cooler what ifs, because we value the time and attention of our teammates. We hire and develop the best. When we decide to hire a new team member, we do so because we believe they will increase the talent density on our team. We view ourselves as leverage maximizers rather than inconvenience reducers and strive to increase the output of everyone we interact with. Honesty Over Harmony We share the truth even when it is painful. We do not, however, share the truth callously to hurt people's feelings or make them look bad. We also assume positive intent. If someone is not delivering in a way that we need, we ask them and tell them before assuming the worst. We embrace mutual feedback. As people leaders we care more about our team's growth and success than how much others like us. As individuals we seek, accept, and apply feedback. We do not give or take feedback personally because we understand it enables us to learn and grow. We tell the truth to ourselves. We reject a pollyannaish view of our world. Instead if something isn't going well that we are responsible for, we call it out. And when someone calls out their own truth that may be less optimal, we don't punish them for it. We have the meeting in the meeting. If something is broken or we disagree, we call it out and say something in the moment even if it feels uncomfortable to do so. This means that if something is broken, we do not just accept it and complain later. Invent & Iterate We are ********************* categorically reject the phrase “that is how it's always been done” , and constantly discover new and better ways to do more with less. This means we are resourceful and often do things that don't scale, only to create ways to scale them later. We're builders. We think BIG. At every level of the company, we embrace big, hairy, audacious, and transformative goals. We fear lack of progress and incremental thinking more than failing to deliver or falling short of an audacious goal. We believe courage means to try without fear and learn without ego. We do not let perfect get in the way of better. When faced with the choice we prioritize delivering something, even if imperfect, over endless debate and alignment. We embrace good mistakes.

Why Shiftsmart We're building the Amazon of labor. We're a labor platform pairing end-to-end workforce management technology with a rapidly growing global network of 5M flexible workers to create scalable labor solutions for the largest companies and government agencies in the world like Circle K, Pepsi, Walmart, Starbucks and more. Our unique business model fractionalizes jobs down to shifts and makes it easy for workers to work across multiple companies through a digital marketplace. We're one of the fastest-growing startups in the country. We've grown 2-3x each year since we started, paid over $130M in wages to hourly workers, and raised $120M+ from top-tier investors including D1 Capital & Imaginary Ventures…and we're only getting started. Mission: The mission of the Customer Operations team is to define and scale how we work with our largest, most strategic enterprise customers, including some of the world's most recognized brands and retailers. This role is responsible for building the systems, processes, and infrastructure that enable high-quality, reliable customer operations at scale. As Customer Operations Manager, you will operate at the ground floor of an emerging function. You will design how enterprise customer workflows operate end-to-end, partnering closely with Product, Engineering, Operations, and Customer teams to support our customers' strategic objectives. This role is critical to shaping the future of enterprise customer experience as we grow. This role is based in New York City (HQ) with typically 3+ days per week in the office. Outcomes: Your role will evolve alongside our customer base, but some of your early responsibilities will include; * Own customer operations end-to-end, serving as the central point of accountability for process invention, system design, and cross-functional execution for customer issues, requests, and workflows at enterprise scale * Design the system for support at scale across conventional tools such as Zendesk but with a clear mandate to drive selection and implementation for future state tools (e.g., AI customer agents, natural language chatbots, etc) * Design and implement scalable customer workflows, including intake, prioritization, resolution, escalation, and reporting - turning ad hoc processes into repeatable systems. * Define the operating model for enterprise customers, including how we engage, communicate, and deliver against commitments for the world's largest and most complex operating environments * Create and own customer-facing operational reporting, improving accuracy, automation, and clarity for both internal stakeholders and enterprise partners. * Identify risk and failure points in existing processes and proactively design solutions that reduce defects and improve consistency at scale. * Partner cross-functionally to ensure customer operations evolve alongside product capabilities and customer needs. Competencies: Do you have what it takes to design, launch, and scale initiatives to fundamentally change labor? Here are the attributes you'll need: * Analytically-minded: You have 4-6+ years of experience in an analytical, client-centric role (e.g. Business Operations, Consulting, Investment Banking, Private Equity), and ideally in startups. * Ownership Driven: You take full ownership of workflows and systems. You don't wait to be asked; you see a problem, build a solution, and drive it to completion. * Technical skills: You have strong analytical skills and can blend quantitative data with qualitative insights to test hypotheses. You are well-versed in Google Sheets and SQL, have knowledge of Zendesk and Zapier, or are willing to learn and can learn new tooling quickly. * Problem solver: You thrive working through and solving complex problems, quickly learn and adapt to new situations, and can synthesize the abstract into the concrete. * Influence: You effectively partner with others to get things done even without formal authority. * Clear communicator: You are an excellent writer (memos, slides) and excel at making the complex simple to empower decision making. Compensation philosophy To provide greater transparency we share base salary ranges, which are based on role and level benchmarked against similar stage, high growth companies. Offers are determined based on multiple factors including skills, work experience, and relevant credentials. In addition to competitive salaries and meaningful equity we offer the following benefits: * Comprehensive healthcare coverage: We cover 100% of employee premiums for medical, dental, and vision care (60-75% for dependents) * 401(k) match program: We match 100% on the first 3% of your contributions and 50% on the next 2% for a maximum match of 4% * Generous, fully paid parental and family leave policies * Pre-tax commuter benefits * Collaborative office with fully stocked kitchen @ 1 World Trade in Manhattan Equal opportunity employer Shiftsmart is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Operating Principles @ Shiftsmart Inspired by Leadership Principles @ Amazon Execution Is Binary We #GetShiftDone. We take immense pride in both the quality of our work and our relentless determination to deliver on our commitments. If we say we are going to do something, we do it. We own the outcome with an unstoppable mindset through the finish line and are impatient to move the ball forward. This means we work really hard, execute with urgency, and ruthlessly challenge timelines for anything important. As a result, we do not defer responsibility to other teams or individuals. Instead, we take the problem as far as we can and only when needed ask others for help. Each time a crisis or opportunity emerges we take the hill as one team, because we are allergic to the words "it can't be done". Missionaries, Not Mercenaries We before me. We believe in our mission to build a better world for workers. We understand why our work matters and take seriously how it impacts our customers and our partners. This belief permeates everything we do from the strategic to the mundane. We are energetic, ambitious, and want to win. We constantly raise the standards for ourselves and everyone around us. We show up for our customers, our partners, and most importantly our teammates, and make every effort to build lasting relationships with each of them. We do not measure success based on our titles or the size of our empires. This also means we put the needs of the business before the details of our job descriptions. Rather than fight for a bigger piece of the pie, we fight to grow the entire thing and recognize this is how to grow our careers too. Inputs > Outcomes We work really hard. Fundamentally changing how labor works is not easy. It often requires long days, late nights, and weekends to deliver on our commitments. We lean into this challenge. We focus on the process. We think in terms of value chains and appreciate that a bad process with a good outcome is simply dumb luck. We lead with data. We use facts, not fiction, to build narratives and make decisions. To do this we prepare written memos in advance and resist the urge to engage in endless water cooler what ifs, because we value the time and attention of our teammates. We hire and develop the best. When we decide to hire a new team member, we do so because we believe they will increase the talent density on our team. We view ourselves as leverage maximizers rather than inconvenience reducers and strive to increase the output of everyone we interact with. Honesty Over Harmony We share the truth even when it is painful. We do not, however, share the truth callously to hurt people's feelings or make them look bad. We also assume positive intent. If someone is not delivering in a way that we need, we ask them and tell them before assuming the worst. We embrace mutual feedback. As people leaders we care more about our team's growth and success than how much others like us. As individuals we seek, accept, and apply feedback. We do not give or take feedback personally because we understand it enables us to learn and grow. We tell the truth to ourselves. We reject a pollyannaish view of our world. Instead if something isn't going well that we are responsible for, we call it out. And when someone calls out their own truth that may be less optimal, we don't punish them for it. We have the meeting in the meeting. If something is broken or we disagree, we call it out and say something in the moment even if it feels uncomfortable to do so. This means that if something is broken, we do not just accept it and complain later. Invent & Iterate We are ********************* categorically reject the phrase "that is how it's always been done", and constantly discover new and better ways to do more with less. This means we are resourceful and often do things that don't scale, only to create ways to scale them later. We're builders. We think BIG. At every level of the company, we embrace big, hairy, audacious, and transformative goals. We fear lack of progress and incremental thinking more than failing to deliver or falling short of an audacious goal. We believe courage means to try without fear and learn without ego. We do not let perfect get in the way of better. When faced with the choice we prioritize delivering something, even if imperfect, over endless debate and alignment. We embrace good mistakes.

VP of Global Customer Support Transformation About Harri: Harri is the first enterprise-ready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service First-driven individuals who want to exceed the expectations of those who experience our brand. If you're a builder, or problem solver, and love the fast pace of a startup, it's time to meet the Harri family. Background It's a great time to join Harri Technologies as we revolutionize the hospitality industry with our cutting-edge technology solutions for workforce management. We're an innovative, high-growth company with a global presence, dedicated to building strong partnerships and delivering measurable value to our customers. We are excited to recruit for this visionary VP of Global Customer Support Transformation. This is not a traditional "keep the lights on" support role; it is a mandate to fundamentally reimagining our customer experience (CX). You will orchestrate a hybrid workforce of human experts and autonomous AI agents, shifting the human role from frontline execution to high-value orchestration and oversight. What you'll be doing As the VP of Global Customer Support Transformation, you will manage worldwide support operations with a focus on strategy, process standardization, and the integration of autonomous AI. You will: Define AI-First Strategy & Vision: Execute the roadmap for integrating Agentic AI as the primary layer of support, identifying high-volume tasks for autonomous resolution. Lead Solution Design: Oversee the deployment of production-grade agentic AI solutions across connected systems like Salesforce, Zendesk, and our Customer Insights Platform. Orchestrate Human-AI Collaboration: Redefine the role of human agents to focus on complex, high-empathy interactions and "human-in-the-loop" (HIL) guidance. Manage Global Strategy & Operations: Standardize processes across North America and the UK, managing workforce planning and fostering a customer-first culture. Establish Governance & Risk Management: Implement frameworks to ensure AI actions are accurate, compliant, and transparent, preventing hallucinations and ensuring data privacy. Optimize Performance: Shift the needle from traditional metrics (AHT) to new KPIs such as AI containment rates and intervention effectiveness. Drive Cross-Functional Collaboration: Serve as the SME on Agentic AI, working with Sales, Product, and Engineering to integrate AI into end-to-end customer journeys. More about you. What can you bring? We are looking for a results-driven leader with a proven track record of driving large-scale transformation initiatives through the dual lens of traditional support excellence and cutting-edge AI. You will possess: Leadership & Transformation: 5+ years in a leadership role within customer service/operations; proven ability to lead and scale globally distributed organizations. Agentic AI Expertise: Deep understanding of Large Language Models (LLMs) and hands-on experience with frameworks such as LangChain, N8N, Vertex, or OpenAI. Technical Architecture: Strong understanding of conversational design, prompt engineering, and integrating AI with complex enterprise systems via APIs. Analytical Decision Making: Exceptional skills in interpreting data to optimize both human and AI performance and identify patterns for continuous improvement. Change Management: Excellent communication skills to inspire teams and build trust in a new human-AI hybrid operational model. Strategic Systems Thinking: Ability to design complex, integrated customer journeys that balance technical rigor with commercial results. When and where you'll be doing it You will enjoy a full-time working week of 40 hours per week and earn an annual salary of $175,000 - $225,000 depending on experience. This role is based in our New York City office. You will manage worldwide support operations, primarily focusing on North America and the UK, requiring global coordination and high-level cross-functional leadership. What will you get in return? Creating an environment which enables our people to thrive is crucial for us. Harri offers a comprehensive benefits package designed to support you throughout your career here. You'll get: Competitive salary and performance-based bonus structure. Generous Paid Time Off (PTO). Comprehensive health, dental, and vision insurance plans available. Opportunities for professional development and career growth in a rapidly expanding global company at the forefront of AI innovation. Equity, Diversity and Inclusion We're committed to building diverse talent at Harri and believe our strengths as a team come from having many unique perspectives. We value a healthy, vibrant, and inclusive organization that encourages everyone to be themselves at work. We are committed to valuing diversity and promoting equal opportunities for all and welcome applicants from all communities. We will be reviewing applications on a rolling basis and reserve the right to close applications early.

Join the dynamic journey at Vynca, where we're passionate about transforming care for individuals with complex needs. We're more than just a team; we're a close-knit community. Our shared commitment to caring for each other and those we serve is what sets us apart. Guided by our unwavering core values: Excellence, Compassion, Curiosity, and Integrity, we forge paths of success together. Join us in this transformative movement where you can contribute to making a profound difference every day. At Vynca, our mission is to provide comprehensive care for more quality days at home. About the job The Vice President of Clinical Operations plays a pivotal role in ensuring the efficient operation of our healthcare practice by aligning with business goals and fostering a culture of accountability. The Vice President, Clinical Operations, is responsible for the overall quality of healthcare services, including but not limited to quality management, customer-oriented strategic planning, process improvement, and clinical outcomes. This role is remote, with established core hours from 8:30 am to 5:30 pm PST. What you'll do Operational Excellence : Accountable for the oversight and management of our care delivery and practice management teams. Responsible for innovative care model improvement that supports strategic growth, resolves any existing care delivery challenges, and improves clinical outcomes. Responsible for the management and achievement of department KPIs. Quality Assurance : Establishes indicators for monitoring and evaluating quality of care, continuous improvement, and patient satisfaction. Data Analysis : Ability to identify data and reporting needs, as well as seamlessly interpret to drive continuous process improvement and measure outcomes. Cross-Functional Collaboration : Collaborate in a highly matrixed, dynamic work environment with the ability to lead and influence outside of the clinical operations department. Growth : Interacts and confidently educates external organizations on the Vynca care delivery model and outcomes. Culture and Leadership : Exemplify company culture and values to ensure that we can deliver on our mission to provide patients with more quality days at home™. Your experience and qualifications Licensed healthcare professional (MD, NP, RN, and LCSW) preferred 12+ years of healthcare and leadership experience Graduate-level degree in the respective fields (Masters or above) Proven track record of KPI achievement in a rapidly growing healthcare delivery organization Change management experience with documented success Self-directed, entrepreneurial leader with flexibility and tenacity to thrive in a dynamic setting Verifiable experience in healthcare delivery, budget oversight, and operating expense management Additional Information The hiring process for this role may consist of applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks. Background Screening: A background check, which may include a drug test or other health screenings depending on the role, will be required prior to employment. Scope: This job description is not exhaustive and may include additional activities, duties, and responsibilities not listed herein. Vaccination Requirement: Employees in patient, client, or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be approved. Employment Eligibility: Compliance with federal law requires identity and work eligibility verification using E-Verify upon hire. Equal Opportunity Employer: At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.

We're looking for an experienced Product Operations Manager to help the Jetpack organization ship more consistently, with fewer surprises and less drag. Jetpack is a broad, integrated set of products and services spanning security, performance, growth, and creator tools, delivered through a plugin experience and powered by cloud services. You'll partner with Product, Engineering, Design, Data, Support, Marketing, and Partnerships to improve how we plan, coordinate, and execute work across Jetpack's broad surface area, including shared infrastructure, pricing and packaging, connection and identity, and multiple product lines that ship on different cadences. This is a foundational, high-leverage role with significant autonomy. You'll build and evolve the operating system that helps distributed teams stay aligned, make decisions faster, and deliver measurable outcomes across a portfolio of offerings. What You'll Do Own the Jetpack operating cadence: Design and run the rhythms that keep teams aligned (planning cycles, weekly execution check-ins, launch readiness), optimizing for async collaboration and clarity. Portfolio coordination across a suite: Keep multiple product lines moving by defining milestones, sequencing work across teams, and helping leaders make tradeoffs across competing priorities. Cross-team dependency management: Proactively surface and manage dependencies across the plugin UX, cloud services, identity and connection, billing, and shared infrastructure. Release and launch operations for a multi-surface product: Coordinate launches that may span WordPress admin UX, wordpress.com touchpoints, emails, mobile surfaces, and cloud services, ensuring rollout plans, safeguards, and communication are crisp. Operational ownership for packaging and change management: Improve how we introduce, bundle, migrate, and deprecate features across plans, including internal readiness for Support, Docs, and Marketing. Status, visibility, and reporting: Translate complex work into clear stakeholder updates, including dashboards that reflect portfolio health, delivery confidence, risk, and impact. Risk and incident-adjacent coordination: When reliability or support spikes happen, help organize response and follow-through (root cause visibility, ownership, postmortem actions, prevention work). Governance and lightweight process: Develop and institutionalize scalable program practices (intake, kickoff templates, risk tracking, decision logs, retros) that fit how Jetpack teams actually work. Facilitation and alignment: Lead high-signal working sessions when needed (kickoffs, pre-mortems, decision reviews, retros), so teams leave with clarity and momentum. Continuous improvement: Identify recurring execution pain points in a broad portfolio and turn them into durable systems, templates, and playbooks, then teach and scale them. What You Bring 6+ years of experience in Product Operations, Program Management, Technical Program Management, PMO, BizOps, or similar roles in a product-led organization. Proven success driving complex, cross-functional initiatives from ambiguity to delivery, across multiple teams and time zones. Strong understanding of software delivery practices (SDLC, Agile, Kanban), and the judgment to apply them pragmatically. Experience operating in a portfolio environment where multiple products, services, or offerings share infrastructure, teams, and constraints. Excellent written communication and stakeholder management skills. You can turn chaos into crisp plans, decisions, and updates. Strong analytical instincts. You know what to measure, how to interpret it, and how to turn insights into action. Comfort operating in a distributed, asynchronous environment, with a bias toward documentation, clarity, and momentum. Tools fluency (for example: Linear or Jira, GitHub, docs, dashboards, spreadsheets) and a preference for simple systems that scale. Nice to Have Experience operating product or program ops for a suite of products (not a single app), especially where releases touch both UI and backend services. Experience coordinating work that spans pricing and packaging, connection and identity, billing, support readiness, and go-to-market. Familiarity with WordPress, plugins, SaaS services, and ecosystems with third-party integrations and compatibility constraints. Experience improving reliability workflows (incident follow-through, postmortems, preventative initiatives) in a customer-facing product. Salary range Salary range: $100,000 to $170,000 USD. Please note that salary ranges are global, regardless of location, and we pay in local currency. We are searching for high-caliber candidates with the skills and qualities to have a net positive for Automattic. Pay will reflect the potential contribution and the impact you can bring, which may, in some cases, go beyond the range stated. We're pleased to offer a straightforward, competitive base salary, providing financial clarity without complex variable components. This isn't your typical work-from-home job: we are a fully-remote company with an open vacation policy. To see a full list of benefits by country, consult our Benefits Page. And check out these links to learn more about How We Hire and What We Expect from Ourselves. #LI-Remote About Automattic Now in our 20th year, we're the people behind WordPress.com, WooCommerce, Tumblr, Simplenote, Jetpack, Longreads, Day One, PocketCasts, Beeper, and more. We believe in making the web a better place. We're a distributed company with more than 1400 Automatticians in nearly every corner of the globe, speaking over a hundred different languages. Enriched by this diversity, we're united by a singular mission: to democratize publishing, commerce, and messaging so anyone with a story can tell it, anyone with a product can sell it, and everyone can manage their communications from a single source. In short, we help maintain a balance in society, creating and continually refining powerful tools people can use to compete fairly-regardless of income, gender, politics, language, or where they live in the world. We believe in Open Source, and the vast majority of our work is available under the GPL. Automattic is a Most Loved Company and Disability Confident Committed. (Here's what that might mean for you.) Learn more about our dedication to diversity, equity, and inclusion and our Employee Resource Groups. If you need disability-related accommodations during the application or interview process, please fill out this form. We are committed to ensuring an accessible hiring process for all candidates. To learn about how we handle your data, please review our Privacy Policy. You can track your application status and more at MyGreenhouse. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Automattic participates in the E-Verify program in certain locations, as required by law.

Luxe Bites is a rapidly growing premium catering and food brand specializing in corporate catering, national e-commerce fulfillment, and high-volume event execution. We service Fortune 500 companies, major brands, and nationwide customers through platforms such as Costco.com. Our environment is fast-paced, detail-driven, and execution-focused. We are seeking a highly capable Operations Manager with experience in high-pressure, corporate environments who thrives in ambiguity, takes ownership, and can manage multiple moving parts graciously. Role Overview The Operations Manager will oversee day-to-day operations across production, logistics, staffing, and execution, ensuring that all orders, events, and deliverables are completed accurately, on time, and at Luxe Bites' premium standard. This role requires exceptional multitasking, leadership, and decision-making skills, and the ability to remain calm, strategic, and solutions-oriented under pressure. Key Responsibilities Operations & Execution Oversee daily kitchen and operations workflow Top knotch and quick customer service engagements through emails and phone calls Manage simultaneous corporate catering events, deliveries, and national shipping orders Anticipate operational bottlenecks and proactively solve issues before escalation Work closely with the Kitchen Managers to ensure inventory order and management is smooth-sailing and updated for flow of orders Team Leadership Manage, schedule, and lead kitchen staff, drivers, and event teams simultaneously Hold team members accountable to timelines, quality, and professionalism Train and onboard new hires on systems, standards, and expectations Serve as the primary point of contact during live events and peak production days between teams and upper management Inventory & Vendor Management Oversee inventory tracking, ordering, and cost control Work with vendors to ensure timely supply replenishment Reduce waste and manage inventory costs Reporting & Accountability Report operational performance, issues, and improvements to leadership Track labor efficiency, errors, and opportunities for optimization Take full ownership of operational outcomes Required Qualifications 2+ years of operations management experience in a fast-paced, high-pressure environment (corporate catering, hospitality, events, logistics, production, or similar) Proven ability to manage multiple workflows simultaneously Experience leading teams under tight deadlines Strong problem-solving skills and decisive leadership Ability to stay calm, organized, and professional under pressure High attention to detail with a big-picture mindset Excellent communication skills (written and verbal) Comfortable with long days, early mornings, and peak-season intensity Tech-savvy (scheduling tools, spreadsheets, order systems)