Customer Success Manager jobs at RingCentral

* Candidate must reside in MST or PST state* Say hello to opportunities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. This is where you and your skills come in. We're currently looking for: The Customer Success Manager serves as the direct support function to some of RingCentral's most valued and high-profile customers. As a critical piece of our land and expand efforts you will be a point person for our larger customers and will interface and orchestrate internal efforts with acquisition, implementation, technical support, etc. You will be positioned as a subject matter expert and all-around resource for servicing client's needs. To succeed in this role you must meet the following requirements: Develop strong customer relationships and serve in the role of RingCentral trusted partner. Proactively drive adoption across RingCentral's multiple product technology stack to ensure customers are maximizing ROI. Ensure customer satisfaction: facilitate QBRs, execute on mutual success plans, address technical demands, engage appropriate resources to ensure issues are being handled and escalated in a timely matter. Mitigate churn risk and protect portfolio MRR growth. Maintain and grow monthly recurring revenue for RingCentral's most valued customers. Project Management - quarterback internal and external initiatives. Act as sales liaison, build internal relationships to help drive growth expansion inside of the account, manage partner relationship to better support premium RingCentral customers. Partner cross-functionally with support, professional services, sales and marketing segments to create customer success that drives positive customer satisfaction and account growth. Execute and build out an Adoption strategy through consistent weekly, bi-weekly or quarterly business reviews to have a proactive approach with the account base. Desired Qualifications: 3 to 7 years plus of direct and verifiable major accounts-level customer success experience. Proven track record of success with a verifiable history of exceeding customer satisfaction and adoption goals. Driven by personal, team and company achievement with a commitment to excellence. Possess that rare blend of technical expertise and sales acumen wrapped in a strong customer-centric mentality. Strong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness. Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues. Experience and comfort interacting with and influencing C-level executives. Strong communication skills - written and verbal - with understanding of situational best practices. Excellent presentation skills - from small to large audiences. Ability to lead, manage or influence both internal RingCentral resources as well as customer resources to achieve successful outcomes. Experience with VoIP technology, Contact Center technology and terminology including SIP, RTP, QoS, COS, and codecs preferred. Knowledgeable in advanced network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4) preferred. BS or equivalent education and relevant experience What we offer: Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits 401K match and ESPP Paid time off and paid sick leave Wellness programs including 1:1 coaching and meditation guidance Paid parental and pregnancy leave and new parent gift boxes Family-forming benefits (IVF, Preservation, Adoption etc.) Emergency backup care (Child/Adult/Pets) Parental support for children with developmental and learning disabilities Pet insurance Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral program Student loan refinancing assistance Employee perks and discounts program RingCentral's Global Service and Support team leads the post-sale experience for our customers-making sure their every need is met, and that they're able to use our products effectively and easily. As our customers' central point of contact, you'll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means. RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in Colorado, Nevada, Washington, California the compensation range for this position is between $70,700 and $113,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that's critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. Department OverviewFocusing on the RapidDeploy product line leading cloud-native platform for public safety. We provide Next Generation 911 solutions that deliver intelligent information throughout the emergency response journey, empowering agencies and first responders to drive better outcomes in mission-critical situations. With a curated partner network, our platform combines mobile signals, critical datasets, and call information into a single operating system, improving emergency response with location accuracy, situational awareness, modern communications, and actionable insights. Our products improve outcomes and ultimately save lives. Job Description The Customer Success Manager (CSM) will be responsible for proactively driving adoption, product utilization, retention, and customer satisfaction, developing customers into advocates across all accounts. Success of this role is defined by the customer deriving continuous value from RapidDeploy's Lightning product and working with key executives to plan for a successful, long-term and fruitful relationship. In this role, you will closely partner with Delivery (Project Management and Implementation), Support, Account Management, Product and serve as the voice of the customer for product roadmap enhancements. **Location: Fully remote, based in CA **Travel: Up to 70% within CA Qualifications/Experience: 3 + years in a Customer Success, Account Management, or a similar customer-facing role, preferably in SaaS or public safety environments Demonstrated track record of solution selling; Skilled in understanding client challenges and effectively positioning SaaS solutions to address their specific business needs Experience working with and driving end-user adoption of mobile applications a strong plus Proven track record of cross-functional collaboration and experience in change management, training, project management, planning, and process improvement/business transformation Solid understanding of cloud computing, enterprise SaaS software, data analytics, and technology in general Passion for using technology to make a difference in people's lives, and ideally some exposure or personal interest in emergency services and Public Safety Experience working for an innovative and fast-growing Tech Company or direct experience working in a public safety agency leveraging modern technology to support daily operations Demonstrated creativity with customer engagement and problem solving Ability to proactively listen and communicate effectively across the experience/management spectrum, translate between technical and non‐technical teams, and can empathetically communicate customers' pain-points to internal RapidDeploy teams Possesses an ability to interact with senior leadership to define and execute customer engagement strategies and drive ROI in terms of retention and utilization Self-motivated, energetic, proactive team player with innovative ideas, diplomacy, and tact Poise under pressure, thrives in a multi-tasking environment and can adjust priorities on-the-fly Target Base Salary Range: $70,000 - $90,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. Basic Requirements High school diploma or equivalent 3+ years of experience in customer success, account management, public safety, and/or a customer-facing role Travel Requirements50-75% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYes Our U.S. Benefits include: Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

About us One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What you'll do * Serve as the main focal point for customer needs and requirements for all aspects of the Viasat system and service to deliver and grow the accounts * Manage day to day relationship and lead multiple weekly calls across all levels of customer leadership, as well as leading Quarterly Reviews and Executive Reviews * Manage Viasat system delivery from concept to purchase order, certification, delivery and installation on aircraft, through to post-installation and aftermarket support for the life of the customer needs * Develop and deliver on key strategic and revenue growth objectives in collaboration with leadership, targeting both short and long term goals * Manage a globally dispersed, cross-functional, matrix organization of engineers, developers, operations, logistics and field support as part of the customer program The day-to-day * Develop, maintain, and distribute standard project management deliverables, including implementation plan, project schedule with milestones, project budget and variances, issues & action items log, meeting minutes, risks assessment and contingencies * Build and grow relationship across multiple airline functional areas to establish position as a trusted advisor to the customer * Be a problem solver that leads by finding solutions and de-escalating issues internally and externally * Full P&L responsibility with monthly reporting to Segment President * Lead negotiation with customer covering service agreement, amendments, change orders, pricing, etc. What you'll need * 5+ years of Customer facing Account Management / Customer Success Management experience in a technology-oriented organization * Ability to live in and/or frequently travel to Asia Pacific Region, and work remotely * Excellent interpersonal skills and ability to communicate effectively with both technical and nontechnical internal and external stakeholders * Strong program management and organizational skills with the ability to work on and track multiple projects simultaneously * Demonstrated ability to think creatively and strategically when implementing products and solving problems * Proficient in productivity applications such as Excel and Project * English language fluency What will help you on the job * Previous airline, IFEC supplier or OEM experience * Business development experience * Software and hardware development oversight experience * Strong negotiating and influencing skills * Salesforce experience EEO Statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here. * 5+ years of Customer facing Account Management / Customer Success Management experience in a technology-oriented organization * Ability to live in and/or frequently travel to Asia Pacific Region, and work remotely * Excellent interpersonal skills and ability to communicate effectively with both technical and nontechnical internal and external stakeholders * Strong program management and organizational skills with the ability to work on and track multiple projects simultaneously * Demonstrated ability to think creatively and strategically when implementing products and solving problems * Proficient in productivity applications such as Excel and Project * English language fluency * Develop, maintain, and distribute standard project management deliverables, including implementation plan, project schedule with milestones, project budget and variances, issues & action items log, meeting minutes, risks assessment and contingencies * Build and grow relationship across multiple airline functional areas to establish position as a trusted advisor to the customer * Be a problem solver that leads by finding solutions and de-escalating issues internally and externally * Full P&L responsibility with monthly reporting to Segment President * Lead negotiation with customer covering service agreement, amendments, change orders, pricing, etc.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As a Strategic CSM, you'll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You'll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin - from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes. This role is an opportunity to shape how the world's leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals. Responsibilities * Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors). * Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms. * Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy. * Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities. * Maintain deep product knowledge of Fin's fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry. * Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer. * Prioritize competing demands to drive the highest-value outcomes across your customer portfolio. * Be the Voice of the Customer internally, advocating for customers' needs and shaping our solutions strategy. What skills do I need? * 4-7 years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles. * Experience with business process mapping, requirements analysis, and solution design. * Strong technical acumen and passion for AI/agent-building (coding not required). * Ability to simplify and communicate complex problems clearly across audiences. * Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact. * Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers. * Self-motivated, adaptable, and curious team player with a high level of self-efficacy. Benefits We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! * Competitive salary and meaningful equity * Comprehensive medical, dental, and vision coverage * Regular compensation reviews - great work is rewarded! * Flexible paid time off policy * Paid Parental Leave Program * 401k plan & match * In-office bicycle storage * Fun events for Intercomrades, friends, and family! * Proof of eligibility to work in the United States is required. The OTE range for candidates within the San Francisco Bay Area is $180,000 - $215,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As a Strategic CSM, you'll partner with our largest and most complex customers to help them succeed in the new era of AI-driven customer service. You'll work with C-suite leaders and their Support teams to guide them through their AI Agent transformation with Fin - from early project scoping and requirements gathering, to measurable adoption, to industry-best automation rates and business outcomes. This role is an opportunity to shape how the world's leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals. Responsibilities * Develop trusted advisor relationships with customers (from c-suite stakeholders to individual contributors). * Facilitate requirements gathering and process mapping for standard operating procedures; document in clear, precise, and actionable terms. * Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy. * Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities. * Maintain deep product knowledge of Fin's fast-expanding capabilities; remain market aware of the fast evolving AI-agent industry. * Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer. * Prioritize competing demands to drive the highest-value outcomes across your customer portfolio. * Be the Voice of the Customer internally, advocating for customers' needs and shaping our solutions strategy. What skills do I need? * 4-7 years of customer-facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles. * Experience with business process mapping, requirements analysis, and solution design. * Strong technical acumen and passion for AI/agent-building (coding not required). * Ability to simplify and communicate complex problems clearly across audiences. * Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact. * Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers. * Self-motivated, adaptable, and curious team player with a high level of self-efficacy. Benefits We are a well-treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! * Competitive salary and meaningful equity * Comprehensive medical, dental, and vision coverage * Regular compensation reviews - great work is rewarded! * Flexible paid time off policy * Paid Parental Leave Program * 401k plan & match * In-office bicycle storage * Fun events for Intercomrades, friends, and family! * Proof of eligibility to work in the United States is required. The OTE range for candidates within the San Francisco Bay Area is $180,000 - $215,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Policies Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe - including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply - rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your Role As a Customer Success Manager, Enterprise Accounts, you'll play an essential role in assisting our customers through their entire Dialpad journey - from start to finish. You'll work closely with Sales, Support, and Product, to ensure our customers acquire measurable value from their investment in Dialpad products, leading to success, retention, and renewal. This position reports to our Sr. Manager of Customer Success, Enterprise Accounts, and has the opportunity to be based in either our Austin, TX or Denver, CO Office. What you'll do Lead all post-sales activities for Dialpad's customers through strong relationship-building, product knowledge, planning, and execution. Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment. Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities, and communicating performance metrics and insights. Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs. Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution. Skills you'll bring 8+ years of relevant experience working at a SaaS company. Experience working with and general knowledge of Telecommunications and Contact Center space (UcaaS/CcaaS). Experience and comfort interacting with and influencing C-level executives. Referenceable experience in working with large Enterprise customers. Strong presentation, meeting facilitation, and written communication skills. Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately. Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients. Ability to work cross departmentally. Must have the ability to lead, manage or influence both internal and customer resources to achieve positive outcomes. Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness. Willingness to travel to customer locations. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Job Description Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe - including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply - rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your Role As a Customer Success Manager, Enterprise Accounts, you'll play an essential role in assisting our customers through their entire Dialpad journey - from start to finish. You'll work closely with Sales, Support, and Product, to ensure our customers acquire measurable value from their investment in Dialpad products, leading to success, retention, and renewal. This position reports to our Sr. Manager of Customer Success, Enterprise Accounts, and has the opportunity to be based in either our Austin, TX or Denver, CO Office. What you'll do Lead all post-sales activities for Dialpad's customers through strong relationship-building, product knowledge, planning, and execution. Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment. Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities, and communicating performance metrics and insights. Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs. Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution. Skills you'll bring 8+ years of relevant experience working at a SaaS company. Experience working with and general knowledge of Telecommunications and Contact Center space (UcaaS/CcaaS). Experience and comfort interacting with and influencing C-level executives. Referenceable experience in working with large Enterprise customers. Strong presentation, meeting facilitation, and written communication skills. Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately. Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients. Ability to work cross departmentally. Must have the ability to lead, manage or influence both internal and customer resources to achieve positive outcomes. Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness. Willingness to travel to customer locations. We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe - including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply - rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your Role As a Customer Success Manager, Enterprise Accounts, you'll play an essential role in assisting our customers through their entire Dialpad journey - from start to finish. You'll work closely with Sales, Support, and Product, to ensure our customers acquire measurable value from their investment in Dialpad products, leading to success, retention, and renewal. This position reports to our Sr. Manager of Customer Success, Enterprise Accounts, and has the opportunity to be based in either our Austin, TX or Denver, CO Office. What you'll do Lead all post-sales activities for Dialpad's customers through strong relationship-building, product knowledge, planning, and execution. Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment. Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities, and communicating performance metrics and insights. Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs. Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution. Skills you'll bring 8+ years of relevant experience working at a SaaS company. Experience working with and general knowledge of Telecommunications and Contact Center space (UcaaS/CcaaS). Experience and comfort interacting with and influencing C-level executives. Referenceable experience in working with large Enterprise customers. Strong presentation, meeting facilitation, and written communication skills. Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately. Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients. Ability to work cross departmentally. Must have the ability to lead, manage or influence both internal and customer resources to achieve positive outcomes. Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness. Willingness to travel to customer locations. For exceptional talent based in Denver, CO the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Colorado Salary Range$93,480-$115,293 USD We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Job Description Dialpad is the leading Ai-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe - including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply - rely on Dialpad to build stronger customer connections using real-time, Ai-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you'll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading Ai to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your Role As a Customer Success Manager, Enterprise Accounts, you'll play an essential role in assisting our customers through their entire Dialpad journey - from start to finish. You'll work closely with Sales, Support, and Product, to ensure our customers acquire measurable value from their investment in Dialpad products, leading to success, retention, and renewal. This position reports to our Sr. Manager of Customer Success, Enterprise Accounts, and has the opportunity to be based in either our Austin, TX or Denver, CO Office. What you'll do Lead all post-sales activities for Dialpad's customers through strong relationship-building, product knowledge, planning, and execution. Establish and oversee the customer's adoption, training, and development of best practices to continually drive incremental value and return on the customer's investment. Conduct Business Reviews and status calls with the intention of creating alignment of common goals, identifying growth or risk opportunities, and communicating performance metrics and insights. Maintain a deep understanding of our solutions and speak with customers about the most meaningful features/functionality for their specific business needs. Manage customer escalations with urgency by documenting open issues, facilitating regular status meetings and working cross-functionally to resolution. Skills you'll bring 8+ years of relevant experience working at a SaaS company. Experience working with and general knowledge of Telecommunications and Contact Center space (UcaaS/CcaaS). Experience and comfort interacting with and influencing C-level executives. Referenceable experience in working with large Enterprise customers. Strong presentation, meeting facilitation, and written communication skills. Excellent time management and organizational skills with the ability to track numerous details and prioritize appropriately. Desire to work in a dynamic startup where your input is desired to help craft our offerings and how we interact with clients. Ability to work cross departmentally. Must have the ability to lead, manage or influence both internal and customer resources to achieve positive outcomes. Strong analytical and problem-solving skills with the ability to develop quick, accurate situational awareness. Willingness to travel to customer locations. For exceptional talent based in Denver, CO the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Colorado Salary Range$93,480-$115,293 USD We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don't meet every single requirement? If you're excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn't satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

Required Travel :Minimal Managerial - Yes Hybrid Work Model: Typically 3 days onsite Who are we? Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit ************** At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world. In one sentence A Customer Success Manager (CSM) is responsible for building strong relationships with customers, ensuring they achieve their desired outcomes while using a company's products or services. What will your job look like? Key Responsibilities: Customer Relationship Management: Develop and maintain strong relationships with assigned customers, ensuring high levels of satisfaction and retention. Onboarding and Training: Guide customers through the onboarding process, providing training and resources to help them effectively use the product or service. Proactive Support: Monitor customer usage and engagement, identifying potential issues before they arise and offering solutions to enhance the customer experience. Feedback and Advocacy: Act as the voice of the customer within the organization, capturing feedback and communicating it to relevant teams to improve products and services. Account Growth: Identify upsell and cross-sell opportunities, working closely with sales teams to drive revenue growth through existing accounts. Performance Metrics: Track and analyze customer metrics to measure success and identify areas for improvement, ensuring customers receive maximum value from the product. Key Skill: Must have SaaS B2B experience and have handled multi-million dollar accounts. All you need is... Serves as the primary point of contact for customers post-sale, especially for production incidents and operational needs. Drives ARR growth by identifying merchant opportunities within M1 customers to increase subscriptions. Collaborates with Finance and Business Operations to update volume and consumption forecasts for invoicing, reporting, and future planning. Engages with business customers users to advise on subscription market opportunities and product usage. Collaborates with IT stakeholders on upsell opportunities and usage optimization. Success is measured by: ARR growth (including AMR), Customer satisfaction (CSAT), Voice of the Customer (VOC), Contract renewals, Revenue collection KPI's: ARR (Annual Recurring Revenue) NRR (Net Recurring Revenue) CSAT (VOC) KPIs - MRR (monthly recuring revenue), MRR (month-to-month) Growth, ARR, NPS Why you will love this job: Work within a very diverse and multi-cultural environment, and a fast growing and dynamic organization! Lead projects for market leading software solutions for the telecommunications industry. Work on international projects, and will be provided with the opportunity to work closely with market leading telecom companies! Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to encouraging a diverse and inclusive workforce. Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity. We defend some of the world's largest organizations and critical infrastructure in more than 68 countries and we're just getting started. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure. As we expand our product portfolio and global presence, our Customer Success department is hiring a Customer Success Manager to engage and build meaningful relationships with our Critical Accounts driving a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, drive adoption & value realization, address questions, resolve issues and grow into a trusted customer advocate. *Fluency in both English and Spanish is required. For the right candidate, this is a career-defining opportunity to join Nozomi at a crucial moment and have a truly significant impact. The ideal candidate should have a proven track record of exceptional account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership, and outstanding communication skills. If this sounds like you, read on. You could be the next "Nozomier"! In this role, you will: Develop and manage customer portfolio. Own and drive the customer lifecycle - protect, nurture and deliver exceptional service to all customers. Drive revenue growth by demonstrating successful achievement of customer guided value measures Minimize customer churn through customer success plans and customer lifecycle management. Resolve customer requests and concerns ensuring improvements to customer experience. Improve customer experience through data and trend analysis, ensuring relevant reporting to influence communication and engagement strategies with the customer and internally. Maintain customer information accuracy to ensure that internal stakeholders always have clean data and customer information. Be a reliable point of contact and brand ambassador for Nozomi and its products. Work across departments ensuring proper customer visibility and outcomes are met. Aid in product design and product development through customer feedback. Assist in creating training courses and educational materials for other members of the department. Evaluate and improve tutorials and other communication infrastructure. To be successful in this opportunity, you will have: Experience in a customer success position supporting a technical product is a plus Fluency in both written and oral English and Spanish languages is required. Demonstrable experience onboarding customers, driving adoption and consistently achieving business outcomes Deep understanding of customers concerns and thoughts regarding the use of products, recommending operational best practices, and the ability to troubleshoot as needed. Strong organizational skills with strong experience creating/maintaining account notes, developing and executing get-well plans and customer success playbooks Proven experience in IT and network security (OT experience is a plus) Technical skills - confidently conduct product demos, training and present technical reports to customers articulating value delivered Previous experience in a TAM or SE role is highly valuable Experience working with brand image and promoting value through customer experience Accountability, personal organization, and ability to multi-task. Self-driven and proactive nature. Excellent communication and interpersonal skills - able to compile and deliver technical reports and executive level presentations Leadership and Competency engaging with CxO to technical staff. Experience analyzing and optimizing processes in the Customer Success department. Patient and active listener. Passion for service. #LI-Hybrid #LI-AF1 Who we are and what we stand for: Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We're always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity. Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful. Our Global Benefits All of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we provide the best benefits packages, such as: Health & Wellness Financial Work-Life Balance Unparalleled Flexible Time-Off Need to know information Successful candidates will be subjected to background verification checks. Be cautious of unsolicited messages, fake email addresses, requests for money and unclear job descriptions. Report suspicious activity to authorities. Our open job opportunities and descriptions are posted on Nozomi Networks' career page. If in any doubt please apply for opportunities on our careers website here. If you would like to know more about our Privacy Policy, please click here. Any questions about how we process personal information, or if you would like help exercising your privacy rights please contact us using the email provided within the Privacy Policy.

As we expand our product portfolio and global presence, our Customer Success department is hiring a Customer Success Manager to engage and build meaningful relationships with our Critical Accounts driving a high level of customer satisfaction, successful product use, and customer retention. You will serve as the primary point of contact for key customers, understand customer success criteria, drive adoption & value realization, address questions, resolve issues and grow into a trusted customer advocate. * Fluency in both English and Spanish is required. For the right candidate, this is a career-defining opportunity to join Nozomi at a crucial moment and have a truly significant impact. The ideal candidate should have a proven track record of exceptional account management, maintaining high customer renewal rates as a result of ongoing customer engagement, technical leadership, and outstanding communication skills. If this sounds like you, read on. You could be the next "Nozomier"! In this role, you will: * Develop and manage customer portfolio. * Own and drive the customer lifecycle - protect, nurture and deliver exceptional service to all customers. * Drive revenue growth by demonstrating successful achievement of customer guided value measures * Minimize customer churn through customer success plans and customer lifecycle management. * Resolve customer requests and concerns ensuring improvements to customer experience. * Improve customer experience through data and trend analysis, ensuring relevant reporting to influence communication and engagement strategies with the customer and internally. * Maintain customer information accuracy to ensure that internal stakeholders always have clean data and customer information. * Be a reliable point of contact and brand ambassador for Nozomi and its products. * Work across departments ensuring proper customer visibility and outcomes are met. * Aid in product design and product development through customer feedback. * Assist in creating training courses and educational materials for other members of the department. * Evaluate and improve tutorials and other communication infrastructure. To be successful in this opportunity, you will have: * Experience in a customer success position supporting a technical product is a plus * Fluency in both written and oral English and Spanish languages is required. * Demonstrable experience onboarding customers, driving adoption and consistently achieving business outcomes * Deep understanding of customers concerns and thoughts regarding the use of products, recommending operational best practices, and the ability to troubleshoot as needed. * Strong organizational skills with strong experience creating/maintaining account notes, developing and executing get-well plans and customer success playbooks * Proven experience in IT and network security (OT experience is a plus) * Technical skills - confidently conduct product demos, training and present technical reports to customers articulating value delivered * Previous experience in a TAM or SE role is highly valuable * Experience working with brand image and promoting value through customer experience * Accountability, personal organization, and ability to multi-task. * Self-driven and proactive nature. * Excellent communication and interpersonal skills - able to compile and deliver technical reports and executive level presentations * Leadership and Competency engaging with CxO to technical staff. * Experience analyzing and optimizing processes in the Customer Success department. * Patient and active listener. * Passion for service. #LI-Hybrid #LI-AF1

Department Sales Employment Type Full Time Location United States Workplace type Fully remote Reporting To Jeremy benes Diversity, Inclusion, and Equal Opportunity About Intermedia Intelligent Communications To explore other opportunities check out our careers page: *******************************************

Who We Are: We're a high-growth software company with a big mission: empowering K-12 district teams to do more with less. At LINQ, we get K12. That's why we help districts transform K-12 school operations with best-in-class, cloud-based software solutions built to help districts return more resources to classrooms. Integrating finance, HR, nutrition management, and payments into a single, secure platform, LINQ reduces administrative burden. LINQ is trusted by 30% of school districts across the U.S. to help them operate more efficiently and serve over 1 billion meals to 17 million students annually, process payroll for 364,000 educators, administrators, and staff, and engage with millions of families through the free LINQ Connect app. Our team? They're talented, committed, and fiercely loyal problem-solvers. At LINQ, you'll find challenging and meaningful work, a team that respects and uplifts one another, and a commitment to constant improvement. Our customers love us because we're attentive, patient, communicative, and solutions focused. They know they can count on us to not only anticipate their needs but to deliver the right answer every time. LINQ's Values: • Act with Integrity & Build Trust: Trust is the foundation of our company. We operate with the highest standards of integrity, both internally and externally. We believe in transparency, honesty, and accountability. Building a culture where trust is earned and maintained. • Deliver Excellence: We consistently exceed our clients' expectations. In every interaction, we strive to anticipate needs, provide swift solutions, and go the extra mile to relentlessly impress our customers. We communicate clearly, consistently, and in a timely way to cultivate lasting relationships. • Embrace Challenges: We embrace a growth mindset. Challenges offer opportunities to learn, grow, and improve. Continuous learning keeps us relevant and effective to ensure our solutions remain on the leading edge of innovation. • Collaborate & Act as One Team: Diverse skills, ideas, and perspectives are our strength. Through open communication, shared goals, and a spirit of unity and mutual respect, we collaborate to achieve excellence, drive innovation, and propel our company forward as a cohesive force. About The Team: LINQ's Customer Experience department is the heart and soul of our commitment to supporting k12 schools and districts. We're not just here to answer questions, we're here to build trust, solve problems, and ensure every customer feels empowered to succeed with our solutions. From onboarding, and training, to troubleshooting and beyond were the guides to help administrators and educators navigate their daily challenges. About The Role: As the Senior Director of Customer Support, you will play a critical role leading and developing the customer support function within our organization. You will be responsible for designing and executing strategies to ensure exceptional customer experiences, driving customer satisfaction, retention, and loyalty. Your leadership will be instrumental in building and maintaining a high-performing team, fostering a culture of excellence, and implementing best practices to meet and exceed customer expectations. The role of Senior Director, Customer Support is pivotal in ensuring that our customers receive world-class support and service. If you are a strategic thinker, a passionate leader, and are committed to driving customer satisfaction and loyalty, we invite you to join our team and help shape the future of our customer support organization. What You'll Be Doing: Strategic Leadership: Develop and execute the overall customer support strategy aligned with the company's goals and objectives. Drive initiatives to enhance customer satisfaction, retention, and loyalty through exceptional support experiences. Collaborate with cross-functional teams to integrate customer feedback into product development and improvement processes. Team Management and Development: Lead, mentor, and inspire a team of customer support managers and representatives. Set clear objectives, provide regular feedback, and facilitate professional growth and development opportunities for team members. Foster a culture of accountability, collaboration, and continuous improvement within the customer support organization. Build Offshore & Seasonal Contractor Bench Operational Excellence: Develop and optimize support processes and workflows to ensure efficiency and effectiveness. Beat key performance indicators (KPIs) and metrics to measure and track the performance of the customer support function (First Time Response, Backlog, Time to Resolution, CSAT) Analyze data and trends to identify areas for improvement and implement solutions to enhance the overall support experience. Customer Engagement and Escalation Management: Oversee the resolution of escalated customer issues and complaints, ensuring timely and satisfactory outcomes. Proactively engage with customers to gather feedback, address concerns, and identify opportunities to enhance the customer experience. Develop and maintain strong relationships with key customers, serving as a trusted advisor and advocate for their needs. Technology and Tools: Evaluate and implement customer support technologies and tools to streamline processes and improve productivity. Stay current with industry trends and best practices in customer support technology, incorporating innovations to enhance service delivery. Build out AI capabilities (QA Program, Chat, Email, Voice) What We Are Looking For: Bachelor's degree in Business Administration, IT, Computer Science or related field; 15+ years of Support including 10+ years of Leadership in high-growth, fast pace SaaS Companies Strong leadership and management skills, with the ability to inspire and motivate teams to achieve goals and objectives. Excellent communication and interpersonal skills, with the ability to interact effectively with customers, employees, and senior management. Analytical mindset with the ability to leverage data and metrics to drive decision-making and continuous improvement. Demonstrated strategic thinking and problem-solving abilities, with a focus on delivering exceptional customer experiences. Experience with customer support technologies and tools (e.g., Chat, zoom, salesforce, AI, ticketing platforms) preferred. Willingness to travel occasionally for customer visits, conferences, and other business-related events. Flexibility to work non-standard hours as needed to support global and nationwide customers and team members in different time zones. The Tech: Salesforce Microsoft Suite Dialpad Fully Story Travel Requirements: Limited travel may be necessary in high demand seasons. Valid Driver's License required. Why You'll Love Working With Us 🌎Flex Your Workspace: Work remote from one of our eligible states across the US, or if you're near Austin three days in office a week! 💰Planning Your Future: Our 401(k) plan comes with a 4% employer match on total earnings (not just your base salary). 💸Performance Pays Off: Whether it's a company bonus or target sales commission, your hard work doesn't go unnoticed. 🌴Vacation Your Way: Our flexible Open Paid Time Off Plan lets you take the time you need, when you need it. 👶Paid Parental Leave: Take the time you need to welcome your new addition - We've got you covered! 🎉Ten Paid Corporate Holidays: Enjoy a little extra downtime to relax and recharge with the ten paid holidays each year. ❤️Giving Back: Feel good while doing good - 16 paid volunteer hours to support the causes that matter most to you. #LINQCares 🏥Benefits That Have Your Back (And Teeth, Too!): Rock-solid medical, dental and vision coverage. Pick your vibe: a low deductible PPO and pair with an FSA or a HDHP with a sweet HSA - with contributions from LINQ. Dental perks that even cover braces for the kiddos. 💪Wellness Perks: Employer-paid Short-Term Disability, Long Term Disability, Basic Life, and AD&D insurance. Gym reimbursements and tons of extra savings on travel assistance, employee assistance, and even pet insurance options. 📚Grow With Us: Invest in yourself with professional development opportunities to keep leveling up your skills. 🎁Rewards For Referrals: Got an amazing candidate in your network? Send them our way and earn a referral bonus when they join the team! EOE Statement/Accommodation Notice: As a federal contractor and equal employment opportunity employer, LINQ adheres to all applicable laws and regulations regarding employment practices, ensuring that all qualified individuals receive consideration for employment based on their qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local law. To learn more about your rights and protections under federal law, please refer to the EEOC Equal Employment Opportunity Poster at the following link: *************************** If you'd like to view a copy of the company's state or federally required affirmative action plans or policy statement, please email ***************. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact ***************. This email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not use this email to inquire about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as solicitation, following up on an application or non-disability related technical issues, will not receive a response. PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number.

Say hello to opportunities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions The Customer Success Manager focused on Small Business serving as the direct support function to some of RingCentral's most valued and high-profile customers. As a critical piece of our land and expand efforts you will be a point person for our larger customers and will interface and orchestrate internal efforts with acquisition, implementation, technical support, etc. You will be positioned as a subject matter expert and all-around resource for servicing client's needs. To succeed in this role you must have experience in: Encourage customers to utilize new features that will help them drive their business forward Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering. Evaluate churn and downsell risk for each customer using scoring tools and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle. Recommend programs that ensure that customers are successfully adopting our platform that align to their business needs Conduct quarterly customer success reviews to ensure customers get the most value out of their RingCentral investments Align customers with the enablement resources to drive adoption Be a self starter Track renewals and identify opportunities for upsells and cross-sells within the digital customer base. Develop and implement scalable digital programs for customer communication, support, and outreach. Analyze customer usage data and key CS indicators to identify trends, potential risks (like churn), and opportunities for engagement and growth. Proficiency with customer success platforms, AI, automation tools, and other digital technologies Comfort working in a fast-paced environment and managing multiple customer engagements simultaneously. Own, drive and manage the renewals process in collaboration with the account team Accurately maintain/update a rolling 120 day forecast of your accounts and communicate any renewal risk to internal resources in order to develop resolution strategies Desired Qualifications: 1-2 yrs. direct and verifiable enterprise-level customer success, consulting or account management experience for a SaaS or Start Up company. Bachelor's Degree or equivalent experience in Customer Success,Consulting or Account Management. Proven experience working with stakeholders and efficiently communicating internal and external voices. Strong skills in verbal and written communications, bias to action, and task management Knowledge of Salesforce What we offer: Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits Voluntary supplemental health coverage and life insurance 401K match and ESPP Paid time off and paid sick leave Paid parental and pregnancy leave Family-forming benefits (IVF, Preservation, Adoption etc.) Emergency backup care (Child/Adult/Pets) Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral program Student loan refinancing assistance Employee 1:1 coaching, perks and discounts program RingCentral's Customer Success team is all about the customer, ensuring every user is able to effectively put our products to work. As the primary point of contact, you'll champion customer needs, share deep product knowledge, provide innovative solutions, build relationships, and drive success. RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world. RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in Colorado, California, Hawaii, Nevada, New York, Maryland, Washington, Connecticut, Rhode Island, the compensation range for this position is between $58,000 and $85,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.

The Strategic Account Manager for the Texas area will be responsible for high activity direct B2B sales of transport, Internet and dark fiber services to small and medium businesses. This position will largely focus on selling into on-net and lit buildings while identifying buildings that need to be included in the FiberLight network. The SAM is responsible for monthly quota attainment through revenue generation by selling FiberLight branded products. Also includes Business Development (new logo focus), target marketing, funnel management, account development, customer relations and negotiation of terms and pricing. Essential Job Functions • Hunting for new logos within lit, on-net and near-net multi-tenant buildings • Selling into existing FiberLight on-net and lit buildings and into new buildings to be placed on net. • Account management • Attend trade shows, industry events and networking meetings • Create proposals, pricing development and negotiating • Administrative responsibilities related to CRM, reporting and sales projections Requirements • Successful, direct outside telecom sales experience in B2B markets • Ability to work with OPX models and understand IRR and EBITDA • BA, BS Business/Marketing/Management or equivalent industry experience • Very strong interpersonal, organizational and communications skills • Business acumen • Proficient with PCs, Microsoft Office applications, Outlook, mapping software such as Google Earth • Can-do, positive attitude • Ability to sell in both short and long-term cycles • Knowledge of basic fiber optic networking • Knowledge of telecommunications industry • Knowledge of Ethernet & DWDM • Ability to sell to “C” level • Ability to create strong inter-departmental relationships • Strong presentation and negotiations skills • Professional image and demeanor • History of successful sales goal achievements • Understanding of technical specifications of telecommunications networking from both the ISP and OSP perspectives. This Job Is Ideal for a Professional Who Is: Dependable -- more reliable than spontaneous People-oriented -- enjoys interacting with people and working on group projects Achievement-oriented -- enjoys taking on challenges, even if they might fail Detail-oriented -- would rather focus on the details of work than the bigger picture The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. FiberLight recognizes that an individual with a disability may require an accommodation to enable him/her to successfully perform a job function. Consideration will be given to reasonable accommodations to the extent required by applicable laws. FiberLight is an Equal Opportunity Employer.

The Strategic Account Manager for the Texas area will be responsible for high activity direct B2B sales of transport, Internet and dark fiber services to small and medium businesses. This position will largely focus on selling into on-net and lit buildings while identifying buildings that need to be included in the FiberLight network. The SAM is responsible for monthly quota attainment through revenue generation by selling FiberLight branded products. Also includes Business Development (new logo focus), target marketing, funnel management, account development, customer relations and negotiation of terms and pricing. Essential Job Functions • Hunting for new logos within lit, on-net and near-net multi-tenant buildings • Selling into existing FiberLight on-net and lit buildings and into new buildings to be placed on net. • Account management • Attend trade shows, industry events and networking meetings • Create proposals, pricing development and negotiating • Administrative responsibilities related to CRM, reporting and sales projections Requirements • Successful, direct outside telecom sales experience in B2B markets • Ability to work with OPX models and understand IRR and EBITDA • BA, BS Business/Marketing/Management or equivalent industry experience • Very strong interpersonal, organizational and communications skills • Business acumen • Proficient with PCs, Microsoft Office applications, Outlook, mapping software such as Google Earth • Can-do, positive attitude • Ability to sell in both short and long-term cycles • Knowledge of basic fiber optic networking • Knowledge of telecommunications industry • Knowledge of Ethernet & DWDM • Ability to sell to “C” level • Ability to create strong inter-departmental relationships • Strong presentation and negotiations skills • Professional image and demeanor • History of successful sales goal achievements • Understanding of technical specifications of telecommunications networking from both the ISP and OSP perspectives. This Job Is Ideal for a Professional Who Is: Dependable -- more reliable than spontaneous People-oriented -- enjoys interacting with people and working on group projects Achievement-oriented -- enjoys taking on challenges, even if they might fail Detail-oriented -- would rather focus on the details of work than the bigger picture The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. FiberLight recognizes that an individual with a disability may require an accommodation to enable him/her to successfully perform a job function. Consideration will be given to reasonable accommodations to the extent required by applicable laws. FiberLight is an Equal Opportunity Employer.

The Strategic Account Manager for the Texas area will be responsible for high activity direct B2B sales of transport, Internet and dark fiber services to small and medium businesses. This position will largely focus on selling into on-net and lit buildings while identifying buildings that need to be included in the FiberLight network. The SAM is responsible for monthly quota attainment through revenue generation by selling FiberLight branded products. Also includes Business Development (new logo focus), target marketing, funnel management, account development, customer relations and negotiation of terms and pricing. Essential Job Functions • Hunting for new logos within lit, on-net and near-net multi-tenant buildings • Selling into existing FiberLight on-net and lit buildings and into new buildings to be placed on net. • Account management • Attend trade shows, industry events and networking meetings • Create proposals, pricing development and negotiating • Administrative responsibilities related to CRM, reporting and sales projections Requirements • Successful, direct outside telecom sales experience in B2B markets • Ability to work with OPX models and understand IRR and EBITDA • BA, BS Business/Marketing/Management or equivalent industry experience • Very strong interpersonal, organizational and communications skills • Business acumen • Proficient with PCs, Microsoft Office applications, Outlook, mapping software such as Google Earth • Can-do, positive attitude • Ability to sell in both short and long-term cycles • Knowledge of basic fiber optic networking • Knowledge of telecommunications industry • Knowledge of Ethernet & DWDM • Ability to sell to “C” level • Ability to create strong inter-departmental relationships • Strong presentation and negotiations skills • Professional image and demeanor • History of successful sales goal achievements • Understanding of technical specifications of telecommunications networking from both the ISP and OSP perspectives. This Job Is Ideal for a Professional Who Is: Dependable -- more reliable than spontaneous People-oriented -- enjoys interacting with people and working on group projects Achievement-oriented -- enjoys taking on challenges, even if they might fail Detail-oriented -- would rather focus on the details of work than the bigger picture The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. FiberLight recognizes that an individual with a disability may require an accommodation to enable him/her to successfully perform a job function. Consideration will be given to reasonable accommodations to the extent required by applicable laws. FiberLight is an Equal Opportunity Employer.

Job DescriptionSalary: Client Account Manager (CAM) Classification: Exempt Reports to: Manager of Client AccountServices Summary: The CAM is a customer facing support positionfocused on supporting the clients experience with the lifecycle of Client Account Management. This includes primary contact for the client for all services, project management, invoicing, inventory management, contract management, vendor management, provisioning, reporting, and business intelligence. The CAM is chartered with delivering a complete consulting solution associated with network cost reduction, cost avoidance, savings and ROI and therefore ensuring recurring client satisfaction. This is accomplished by making recommendations relating to the clients network infrastructure to streamline costs. Levels: CAM, CAM II, Sr. CAM Essential Functions and Qualifications: Account Management in serving as an extension of a clients team Presentation skills Project management skills Telecom Troubleshooting skills Forensic analysis of telecom invoices inclusive of reviewing, auditing and validating correct contracted rates are in place Basic knowledge of telecommunications services and networks (voice, data, mobile, unified communications) Microsoft Office competency and fluency in Excel Confidence in delivering in-person and web-meetings; including all levels/organizations within a client organization Managing large volumes of data in excel and application databases Navigating carrier portals (wireline/wireless) Knowledge of and understanding of pricing and benchmarking of telecom services Preferred Competencies: General knowledge of the telecom industry General knowledge of business finance General knowledge of enterprise system integrations (i.e. AD/LDAP, SFTP, AP/GL/HR) Reviewing, understanding, interpreting and managing carrier contracts Understanding of SAAS structure, architecture, and security C-Level presentation and interaction skills Major Duties and Responsibilities: Presenting to C-Level and Executive Level management teams Provide constant external feedback to clients on savings opportunities and best practices Complete monthly and/or quarterly customer account review (i.e. Performance & Opportunities Review) Provide timely, detailed and accurate reporting to external and internal audiences Perform and share with assigned clients recurring (monthly) updates and status on account Skills and Abilities Ability to escalate effectively and manage vendors (both partners and non-partner vendors) Ability to communicate effectively (verbal, written, email) with customers, peers, direct and senior management Ability to diagnose, articulate, and provide solutions for clients technical issues Ability to work as a facilitator on project plans implementations and installs/disconnects Ability to leverage automation for efficiency and added customer benefit Supervisory Responsibility: While there is not a formal responsibility for personnel management, this role will work closely with various members of internal peer and management organizations and will need to take various leadership roles, internally and externally. Work Environment: This position operates in a professional office environment. Position Type and Expected Hours of Work:Days and hours of work are Monday through Friday, from 9:00 a.m. to 6:00 p.m. or alternatively from 8:30 a.m. to 5:30 p.m. You will also be tasked to ensure that any after hour escalations relating to the client are addressed. Travel: Some travel (locally or in the US) may be required to perform the critical functions of the job. Required Education and Experience: College Degree 1+ years in telecommunications and/or in the Telecom Management (TEM) and/or Managed Mobility Services (MMS) industries Additional Eligibility Qualifications Work Authorization/Security Clearance (if applicable) Job contingent upon a background check EEO Statement:It is our policy to provide equal employment opportunity to all individuals. We are committed to a diverse workforce. We value all employees talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law. Vatic s policy is to provide equal employment opportunity to qualified persons without regard to race, color, religion, sex, national origin, age, known mental and physical disabilities, or veteran status. Federal and state laws require this, and we believe equal employment opportunity is simply good business practice.