Sr. Manager, Support Analytics
Senior director job at RingCentral
Say hello to opportunities.
It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.
RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.
This is where you and your skills come in. We're currently looking for: As the Senior Manager of Support Analytics, you will drive strategic innovation in systems, processes, and tools to increase the efficiency, simplicity, and scalability of our support operations across multiple business units. You'll lead and develop a team of Business Analysts and Analytics professionals, providing strategic direction while mentoring and coaching them to optimize performance and achieve enterprise-wide goals. With a focus on advanced project management, predictive analytics, and executive-level cross-functional collaboration, you will play a critical role in transforming support visibility, effectiveness, and the overall customer experience through data-driven insights and strategic initiatives.
Job Duties:
Strategic Leadership & Innovation: Drive enterprise-wide development of new systems, processes, and tools to enhance support efficiency and scalability across all business units, with focus on long-term strategic planning and AI-powered analytics solutions.
Team Leadership & Development: Lead, mentor, and develop a team of Business Analysts and Analytics professionals, establishing career development paths, performance management, and strategic workforce planning to support organizational growth.
Advanced Project Management: Oversee complex, multi-departmental projects by identifying strategic requirements, collaborating with senior operational teams, and managing enterprise-level milestones through implementation while ensuring alignment with corporate objectives.
Strategic Reporting & Predictive Analytics: Partner with executive leadership to generate comprehensive reports and predictive models, driving strategic insights into organizational performance, customer satisfaction trends, and business intelligence initiatives.
Best Practices & Standards Development: Establish enterprise-wide best practices and train senior support leaders on advanced operational effectiveness strategies, ensuring consistency across all support functions.
Executive Cross-Functional Collaboration: Partner with C-level executives and senior leadership across departments to support and resolve complex escalations related to partner implementations, revenue optimization, and strategic support initiatives.
Business Intelligence & Strategy: Analyze enterprise support program data to identify strategic opportunities for enhancing RingCentral's competitive positioning and market value proposition through advanced analytics and AI-driven insights.
Organizational Process Transformation: Lead organizational change initiatives and recommend strategic procedural enhancements based on executive stakeholder feedback to transform the support experience and operational efficiency.
Senior Stakeholder Engagement: Maintain regular executive-level discussions with cross-functional leadership teams to exchange strategic insights and support high-level data-driven decision-making across the organization.
Desired Qualifications:
Experience: 7-10 years of progressive experience in operations, support, or analytics leadership roles for strategic IT partners, with at least 3-5 years in senior management positions leading teams of 10+ professionals.
Technical Leadership: Expert-level analytical and KPI reporting skills, with extensive experience in Salesforce, advanced BI tools (Tableau, Power BI, Looker), and enterprise data management systems.
Advanced Analytics: Advanced Excel skills, SQL proficiency, and experience with predictive analytics, machine learning applications, and statistical modeling for business intelligence.
Strategic Experience: Proven track record of successfully leading enterprise-level sales and operational initiatives, with demonstrated ROI impact and measurable business outcomes.
Executive Presence: Strong executive-level relationship-building and influencing skills, with proven ability to engage with C-suite decision-makers and board-level stakeholders.
Communication Excellence: Exceptional ability to create and deliver compelling presentations to executive audiences, with experience presenting to senior leadership and board members.
Process Expertise: Demonstrated ability to design and articulate complex cross-functional support processes at an enterprise level, with experience in organizational change management.
Leadership Skills: Outstanding verbal and written communication skills, with experience managing remote and international teams.
Innovation Focus: Proactive, innovative, and technology-driven approach to problem-solving, with experience implementing AI and automation solutions.
Team Development: Strong team-oriented mindset with a dynamic, results-focused attitude and proven track record of developing high-performing analytics teams.
Education: Bachelor's degree in Business, Analytics, Engineering, or related field; MBA or advanced degree preferred, or equivalent military and/or senior-level work experience.
Organizational Leadership: Exceptional organizational skills and attention to detail, with experience managing multiple enterprise-level initiatives simultaneously.
Industry Knowledge: Deep understanding of SaaS, UCaaS, or Contact Center industry trends and best practices, with experience in enterprise B2B environments.
What we offer:
Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
401K match and ESPP
Paid time off and paid sick leave
Paid parental and pregnancy leave and new parent gift boxes
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child/Adult/Pets)
Employee Assistance Program (EAP) with counseling sessions available 24/7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee perks and discounts program
RingCentral's Global Service and Support team leads the post-sale experience for our customers-making sure their every need is met, and that they're able to use our products effectively and easily. As our customers' central point of contact, you'll champion their needs, share deep product knowledge, provide innovative solutions, and build relationships that show our customers what powering human connection really means.
RingCentral's work culture is the backbone of our success. And don't just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.
Auto-ApplyManaged Threat Detection Manager (Unit 42 MDR) - Remote
San Francisco, CA jobs
Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
Job Description
Your Career
We are seeking a driven problem solver to join our Unit 42 Managed Detection and Response (MDR) team.
Our team is responsible for customers internal security monitoring, threat hunting, and incident response. As a MDR Manager, we will rely on you to manage a team of experts who detect and respond to cyber incidents facing customers' internal business.
As a manager, you will join a team of leaders who overlook the Unit 42 MDR team to ensure premium delivery to our customers. You will have a critical role in how the team works, including creation of new processes, methodologies, and capabilities the team requires.
Your Impact
Hire for and lead a team of MDR Analysts working globally. Guide the team, create and improve processes, methodologies, and capabilities that the team requires to work effectively
Lead a team that analyzes incidents from real customer environments to identify ongoing threats to customer environments
Provide critical feedback to different Product, Research, and Engineering teams to help improve the products for the entire Palo Alto Networks' customer base
Work closely with Security Research, Threat Intelligence, and Threat Hunting teams to remediate and detect new emerging threats
Qualifications
Your Experience
At least 3 years of team management experience, global management experience (world-wide team) is a plus
Great interpersonal skills and a proven experience collaborating with customers
Understanding of the threat landscape in terms of the tools, tactics, and techniques of attacks, as well as networking and security fundamentals
Basic hands-on coding skills (e.g. Python)
Excellent written and oral communication skills
Experience investigating targeted, sophisticated or hidden threats
Background in forensic analysis and incident and response tools to identify a threat and determine the extent and scope of a compromise
Experience with investigative technologies such as SIEM, packet capture analysis, host forensics, and Endpoint Detection and Response tools
Understanding of how APTs operate and the attack cycle - different attack vectors, propagation and data exfiltration, lateral movement, persistence mechanism, etc.
Understanding of how organizations protect themselves from cyber-attacks, what tools are used and what remediation techniques are leveraged
Advantages
Having worked in SOC analysis or an investigation environment
Having worked in Incident Response environment
Additional Information
The Team
The team you'll lead helps protect customers by identifying the most sophisticated & stealthy attacks in their environment. The team does so by leveraging the Cortex product suite as well as unique tools, methodologies, and techniques.
Cortex provides enterprise-scale detection and response that runs on integrated endpoint, network and cloud data - reduce the noise and focus on real threats. This team works closely with different product groups and helps improve each and every product by providing first-hand insights into how the product is used and how it can perform even better.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $158,000 - $254,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Managed Threat Detection Manager (Unit 42 MDR) - Remote
Fresno, CA jobs
Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
Job Description
Your Career
We are seeking a driven problem solver to join our Unit 42 Managed Detection and Response (MDR) team.
Our team is responsible for customers internal security monitoring, threat hunting, and incident response. As a MDR Manager, we will rely on you to manage a team of experts who detect and respond to cyber incidents facing customers' internal business.
As a manager, you will join a team of leaders who overlook the Unit 42 MDR team to ensure premium delivery to our customers. You will have a critical role in how the team works, including creation of new processes, methodologies, and capabilities the team requires.
Your Impact
Hire for and lead a team of MDR Analysts working globally. Guide the team, create and improve processes, methodologies, and capabilities that the team requires to work effectively
Lead a team that analyzes incidents from real customer environments to identify ongoing threats to customer environments
Provide critical feedback to different Product, Research, and Engineering teams to help improve the products for the entire Palo Alto Networks' customer base
Work closely with Security Research, Threat Intelligence, and Threat Hunting teams to remediate and detect new emerging threats
Qualifications
Your Experience
At least 3 years of team management experience, global management experience (world-wide team) is a plus
Great interpersonal skills and a proven experience collaborating with customers
Understanding of the threat landscape in terms of the tools, tactics, and techniques of attacks, as well as networking and security fundamentals
Basic hands-on coding skills (e.g. Python)
Excellent written and oral communication skills
Experience investigating targeted, sophisticated or hidden threats
Background in forensic analysis and incident and response tools to identify a threat and determine the extent and scope of a compromise
Experience with investigative technologies such as SIEM, packet capture analysis, host forensics, and Endpoint Detection and Response tools
Understanding of how APTs operate and the attack cycle - different attack vectors, propagation and data exfiltration, lateral movement, persistence mechanism, etc.
Understanding of how organizations protect themselves from cyber-attacks, what tools are used and what remediation techniques are leveraged
Advantages
Having worked in SOC analysis or an investigation environment
Having worked in Incident Response environment
Additional Information
The Team
The team you'll lead helps protect customers by identifying the most sophisticated & stealthy attacks in their environment. The team does so by leveraging the Cortex product suite as well as unique tools, methodologies, and techniques.
Cortex provides enterprise-scale detection and response that runs on integrated endpoint, network and cloud data - reduce the noise and focus on real threats. This team works closely with different product groups and helps improve each and every product by providing first-hand insights into how the product is used and how it can perform even better.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $158,000 - $254,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Managed Threat Detection Manager (Unit 42 MDR) - Remote
Fremont, CA jobs
Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
Job Description
Your Career
We are seeking a driven problem solver to join our Unit 42 Managed Detection and Response (MDR) team.
Our team is responsible for customers internal security monitoring, threat hunting, and incident response. As a MDR Manager, we will rely on you to manage a team of experts who detect and respond to cyber incidents facing customers' internal business.
As a manager, you will join a team of leaders who overlook the Unit 42 MDR team to ensure premium delivery to our customers. You will have a critical role in how the team works, including creation of new processes, methodologies, and capabilities the team requires.
Your Impact
Hire for and lead a team of MDR Analysts working globally. Guide the team, create and improve processes, methodologies, and capabilities that the team requires to work effectively
Lead a team that analyzes incidents from real customer environments to identify ongoing threats to customer environments
Provide critical feedback to different Product, Research, and Engineering teams to help improve the products for the entire Palo Alto Networks' customer base
Work closely with Security Research, Threat Intelligence, and Threat Hunting teams to remediate and detect new emerging threats
Qualifications
Your Experience
At least 3 years of team management experience, global management experience (world-wide team) is a plus
Great interpersonal skills and a proven experience collaborating with customers
Understanding of the threat landscape in terms of the tools, tactics, and techniques of attacks, as well as networking and security fundamentals
Basic hands-on coding skills (e.g. Python)
Excellent written and oral communication skills
Experience investigating targeted, sophisticated or hidden threats
Background in forensic analysis and incident and response tools to identify a threat and determine the extent and scope of a compromise
Experience with investigative technologies such as SIEM, packet capture analysis, host forensics, and Endpoint Detection and Response tools
Understanding of how APTs operate and the attack cycle - different attack vectors, propagation and data exfiltration, lateral movement, persistence mechanism, etc.
Understanding of how organizations protect themselves from cyber-attacks, what tools are used and what remediation techniques are leveraged
Advantages
Having worked in SOC analysis or an investigation environment
Having worked in Incident Response environment
Additional Information
The Team
The team you'll lead helps protect customers by identifying the most sophisticated & stealthy attacks in their environment. The team does so by leveraging the Cortex product suite as well as unique tools, methodologies, and techniques.
Cortex provides enterprise-scale detection and response that runs on integrated endpoint, network and cloud data - reduce the noise and focus on real threats. This team works closely with different product groups and helps improve each and every product by providing first-hand insights into how the product is used and how it can perform even better.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $158,000 - $254,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Managed Threat Detection Manager (Unit 42 MDR) - Remote
Santa Clarita, CA jobs
Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
Job Description
Your Career
We are seeking a driven problem solver to join our Unit 42 Managed Detection and Response (MDR) team.
Our team is responsible for customers internal security monitoring, threat hunting, and incident response. As a MDR Manager, we will rely on you to manage a team of experts who detect and respond to cyber incidents facing customers' internal business.
As a manager, you will join a team of leaders who overlook the Unit 42 MDR team to ensure premium delivery to our customers. You will have a critical role in how the team works, including creation of new processes, methodologies, and capabilities the team requires.
Your Impact
Hire for and lead a team of MDR Analysts working globally. Guide the team, create and improve processes, methodologies, and capabilities that the team requires to work effectively
Lead a team that analyzes incidents from real customer environments to identify ongoing threats to customer environments
Provide critical feedback to different Product, Research, and Engineering teams to help improve the products for the entire Palo Alto Networks' customer base
Work closely with Security Research, Threat Intelligence, and Threat Hunting teams to remediate and detect new emerging threats
Qualifications
Your Experience
At least 3 years of team management experience, global management experience (world-wide team) is a plus
Great interpersonal skills and a proven experience collaborating with customers
Understanding of the threat landscape in terms of the tools, tactics, and techniques of attacks, as well as networking and security fundamentals
Basic hands-on coding skills (e.g. Python)
Excellent written and oral communication skills
Experience investigating targeted, sophisticated or hidden threats
Background in forensic analysis and incident and response tools to identify a threat and determine the extent and scope of a compromise
Experience with investigative technologies such as SIEM, packet capture analysis, host forensics, and Endpoint Detection and Response tools
Understanding of how APTs operate and the attack cycle - different attack vectors, propagation and data exfiltration, lateral movement, persistence mechanism, etc.
Understanding of how organizations protect themselves from cyber-attacks, what tools are used and what remediation techniques are leveraged
Advantages
Having worked in SOC analysis or an investigation environment
Having worked in Incident Response environment
Additional Information
The Team
The team you'll lead helps protect customers by identifying the most sophisticated & stealthy attacks in their environment. The team does so by leveraging the Cortex product suite as well as unique tools, methodologies, and techniques.
Cortex provides enterprise-scale detection and response that runs on integrated endpoint, network and cloud data - reduce the noise and focus on real threats. This team works closely with different product groups and helps improve each and every product by providing first-hand insights into how the product is used and how it can perform even better.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $158,000 - $254,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Managed Threat Detection Manager (Unit 42 MDR) - Remote
Fontana, CA jobs
Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
Job Description
Your Career
We are seeking a driven problem solver to join our Unit 42 Managed Detection and Response (MDR) team.
Our team is responsible for customers internal security monitoring, threat hunting, and incident response. As a MDR Manager, we will rely on you to manage a team of experts who detect and respond to cyber incidents facing customers' internal business.
As a manager, you will join a team of leaders who overlook the Unit 42 MDR team to ensure premium delivery to our customers. You will have a critical role in how the team works, including creation of new processes, methodologies, and capabilities the team requires.
Your Impact
Hire for and lead a team of MDR Analysts working globally. Guide the team, create and improve processes, methodologies, and capabilities that the team requires to work effectively
Lead a team that analyzes incidents from real customer environments to identify ongoing threats to customer environments
Provide critical feedback to different Product, Research, and Engineering teams to help improve the products for the entire Palo Alto Networks' customer base
Work closely with Security Research, Threat Intelligence, and Threat Hunting teams to remediate and detect new emerging threats
Qualifications
Your Experience
At least 3 years of team management experience, global management experience (world-wide team) is a plus
Great interpersonal skills and a proven experience collaborating with customers
Understanding of the threat landscape in terms of the tools, tactics, and techniques of attacks, as well as networking and security fundamentals
Basic hands-on coding skills (e.g. Python)
Excellent written and oral communication skills
Experience investigating targeted, sophisticated or hidden threats
Background in forensic analysis and incident and response tools to identify a threat and determine the extent and scope of a compromise
Experience with investigative technologies such as SIEM, packet capture analysis, host forensics, and Endpoint Detection and Response tools
Understanding of how APTs operate and the attack cycle - different attack vectors, propagation and data exfiltration, lateral movement, persistence mechanism, etc.
Understanding of how organizations protect themselves from cyber-attacks, what tools are used and what remediation techniques are leveraged
Advantages
Having worked in SOC analysis or an investigation environment
Having worked in Incident Response environment
Additional Information
The Team
The team you'll lead helps protect customers by identifying the most sophisticated & stealthy attacks in their environment. The team does so by leveraging the Cortex product suite as well as unique tools, methodologies, and techniques.
Cortex provides enterprise-scale detection and response that runs on integrated endpoint, network and cloud data - reduce the noise and focus on real threats. This team works closely with different product groups and helps improve each and every product by providing first-hand insights into how the product is used and how it can perform even better.
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $158,000 - $254,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Director of Cloud Productivity & Identity - Microsoft Services
Grapevine, TX jobs
Director, Cloud Productivity & Identity (Microsoft Services)
The Director of Cloud Productivity & Identity is the program leader responsible for the operational excellence, strategic direction, and continual modernization of all Microsoft-based cloud productivity and identity services. This role oversees internal and client Microsoft 365 (M365) tenants, SharePoint Online, Teams, Intune, Entra ID, Copilot for Microsoft 365, and CSP licensing services (resell, direct, and distributor/VAR-based).
As a senior leader, the Director owns the Cloud Productivity & Identity service portfolio, ensures high-quality project and operational delivery, and drives our Microsoft partnership strategy including attainment of Microsoft designations, partner scorecard improvement, engineer upskilling, and alignment to the latest Cloud Partner Program requirements. This position manages a small team of engineers and architects, serves as a thought leader in collaboration and identity modernization, and is deeply engaged in pre-sales activities, pipeline development, SOW creation, and technical presentations to clients and internal stakeholders.
Key Responsibilities
Strategic Drive & Service Ownership
Define and execute the strategic vision for Microsoft cloud productivity, identity, and modern work offerings across client base and internal environment.
Own the full Cloud Productivity & Identity service catalog including M365, Teams, SharePoint, Intune, Entra ID, Microsoft Secure Score, Copilot, file storage & sharing, and related integrations.
Develop multi-year product roadmaps, standards, and best practices aligned with Microsoft's Modern Work and Security architectures.
Oversee governance of internal Microsoft tenants across multiple business entities and partner tenants.
Operational Oversight & Delivery Excellence
Lead and mentor a small team of engineers responsible for project delivery, escalation support, tenant administration, operational automation, and service improvements.
Ensure consistent delivery quality, adherence to SLAs, and optimization of client environments (Secure Score, configuration baselines, governance posture).
Establish and maintain operational KPIs, SOPs, service health reporting, and continuous improvement programs.
Drive standardization of Intune device management, identity lifecycle workflows, and M365 security/compliance policies across clients.
Microsoft Partnership & Designations
Own Microsoft partnership strategy across multiple partner tenants and identity domains.
Lead efforts to achieve and maintain Microsoft solution designations and specializations (Modern Work, Security, etc.).
Create internal certification pathways and support engineering readiness to improve partner scorecard metrics.
Act as the liaison with Microsoft account teams, distributors, VAR partners, and ecosystem vendors.
CSP Licensing & Commercial Management
Oversee CSP licensing operations (direct and indirect), including pricing strategy, quoting, license optimization, margin protection, reconciliation, and lifecycle management.
Guide account managers and clients in selecting appropriate licensing bundles, Copilot entitlements, and compliance-aligned SKUs.
Manage multi-tenant license governance and ensure contractual alignment with Microsoft and distributors.
Pre-Sales, Pipeline Development & Client Engagement
Partner with sales, account management and partners to scope client initiatives, provide solution recommendations, and influence pipeline strategy.
Facilitate pre-sales discussions, technical discovery calls, and conduct client-facing presentations.
Compose and review Statements of Work (SOWs), proposals, and strategic roadmaps for collaboration, identity, and modern work engagements.
Represent the practice as an executive sponsor during key client interactions.
Innovation, Automation & Integration
Drive automation capabilities for tenant provisioning, configuration baselines, license workflows, identity lifecycle, Teams/SharePoint governance, and monitoring.
Evaluate, implement and manage third-party tools for M365 management, migrations, licensing, backups, and reporting.
Lead adoption of Microsoft Copilot and AI-enabled productivity features across clients and internal operations.
Champion integration strategies using Graph API, PowerShell, Intune APIs, Entra Verified ID, and M365 ecosystem tools.
Required Qualifications
10-15+ years of progressive IT leadership experience, ideally within a Managed Services Provider or consulting environment.
Deep expertise across the Microsoft 365 and Entra ID ecosystem including:
Tenant administration and architecture
Teams + SharePoint Online (modern collaboration)
Microsoft Intune and device management
Entra ID identity governance, MFA, conditional access
Microsoft Secure Score & M365 security/compliance controls
Copilot readiness and enablement
Strong understanding of CSP licensing models (direct, indirect, VAR), invoicing, and commercial governance.
Experience managing engineers or architects in a high-velocity services organization.
Proven ability to participate in sales cycles, craft SOWs, and deliver compelling technical presentations.
Experience with complex multi-tenant environments and Microsoft partner programs.
Strong communication, executive presence, and client-facing leadership skills.
Preferred Qualifications
Microsoft certifications such as: MS-102, SC-300, SC-100, AZ-305, Teams Administrator, Security Administrator (or equivalent), Microsoft Solutions Partner/Designation experience
Background in Zero Trust principles, M365 security architecture, and identity governance automation.
Experience building cloud practice offerings or service lines within an MSP or consultancy.
Familiarity with migration tooling (SharePoint migration tools, third-party suites, identity migration utilities).
Strategic thinking and the ability to translate vision into an executable roadmap.
Strong mentoring, coaching, cross-functional collaboration, and people development skills.
Business acumen with the ability to balance technical, financial, and operational considerations.
High ownership mindset with bias for improving service quality, automation, and security posture.
Senior Manager/Director, Financial Reporting (Hybrid)
San Diego, CA jobs
About the Company:
Airgain simplifies wireless connectivity across a diverse set of devices and markets, from solving complex connectivity issues to speeding time to market to enhancing wireless signals. Our products are offered in three distinct sub-brands: Airgain Embedded, Airgain Integrated and Airgain Antenna+. Our mission is to connect the world through optimized integrated wireless solutions. Airgain's expertise in custom cellular and antenna system design pairs with our focus on high-growth technologies and our dedication to simplify the growing complexity of wireless. With a broad portfolio of products across the value chain, from embedded components to fully integrated products, we are equipped to solve critical connectivity needs in both the design process and the operating environment across the enterprise, automotive, and consumer markets. Airgain is headquartered in San Diego, California, and maintains design and test centers in the U.S., U.K., and China.
At Airgain, We Simplify Wireless is not only our tagline, but our creed and passion. A fast-moving technology company, Airgain sets the very pulse of the wireless connectivity industry, giving our unwavering focus on bringing innovative solutions to market, providing new pathways, insights and products that solve complex RF engineering problems. Our team is comprised of the industrys most talented, driven, experienced and entrepreneurial innovators and leaders in wireless connectivity. And if that is something that resonates, well then we would love an opportunity to speak with you.
About the Role
Senior Manager or Director of Financial Reporting (depending on experience)
: The position will be responsible for the preparation and filing of all external financial and related SEC reporting. This person will also be responsible for the Companys equity compensation administration, income tax provision and tax returns. This person will be a trusted advisor to the CFO and CEO, and will be assisting the CFO, and Accounting Team, in technical accounting matters, corporate governance, compliance and other ad hoc tasks.
Essential Job Functions
Manage the preparation of periodic financial reports such as 10-Q and 10-K as well as other related SEC reports and ensure of timely and accurate filings. Work with functional owners of information to obtain needed input such as financial statements and footnote disclosures
Drive income tax provision and filings, including state, federal and foreign income tax
Manage Companys equity compensation accounting, analyses and filings
Assist in corporate governance activities such as, but not limited to, monitoring changes in companys beneficial ownership including filing of related form 3 and/or form 4
Assist in internal controls activities such, but not limited to, assessing and implementing controls processes and policies, monitoring and report compliance to established controls and respond to changes in internal policies, US GAAP, and SOX 404 requirements
Assist with quarterly reviews and annual audit activities of external auditors
Perform other duties as assigned
Knowledge/Skill/Ability Requirements
Degree in Accounting; Masters degree preferred
CPA certification
10+ years work experience in accounting and/or financial reporting
5+ years experience working for/with SEC registrant companies in a financial reporting role
Experience with M&A and capital raise transactions
Ability to work with all levels of customer, partner, and channel teams, including executive, finance, marketing engineering and operations teams
Proficiency in Microsoft tools required
Excellent written, verbal and presentation skills
Strong communication and collaboration skills with a proactive approach to problem-solving
Excellent organizational and time-management skills, with the ability to prioritize multiple tasks while meeting strict deadlines
Compensation:
The US base salary range for this full-time position is $160,000 to $185,000 + target annual bonus.
Our salary ranges are determined by a number of factors, including but not limited to the role, location, job-related skills, relevant education, experience and training.
The range displayed on each job posting reflects the target range for new hire base salary for the position across all US locations and varies by the location of the position. Our Talent team member can share more about our salary ranges and other benefits of working at name of company, which are not included in the posted base salary range.
Hybrid
Compensation details: 160000-185000 Yearly Salary
PI45ba38b1c0fe-31181-39199905
Director, Demand Modeling and Capacity Strategy
Carlsbad, CA jobs
About us One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do
We are looking for a Director of Network/Capacity Modelling and Capacity Strategy to join our team! This is a strategic and leadership role responsible for ensuring a company can effectively forecast future demand and plan its resources and operations to meet that demand efficiently and cost-effectively.
In support of the Capacity/Network Strategy and Optimization organization in Viasat's Government Services and Solutions business segment (GSS), the Director of Network/Capacity Modelling and Capacity Strategy will own and define the capacity planning process across the government business and develop capacity supply/demand models that reflect satellite capacity and demand needs for both U.S. and international government customers, integrating defense attachés, coalition partners, and foreign military sales into the forecasting framework. They will lead a team that collaborates with Viasat's Commercial Networks and International teams to ensure unified visibility and optimized use of global capacity!
The day-to-day
* Own and refine the dynamic capacity planning process that matches customer demand with global network supply-across Viasat's satellite fleet and strategic partners.
* Provide proactive and actionable network models in support of business development and capture teams, enabling confident, timely pursuit of new programs.
* Develop planning models that reflect capacity needs for both U.S. and international government customers, integrating defense attachés, coalition partners, and foreign military sales into the forecasting framework.
* Lead the development of long-range capacity strategies for GSS across GEO, MEO, and LEO architectures - including internal assets and commercial leases.
* Collaborate with Viasat's Commercial Networks and International teams to ensure unified visibility and optimized use of capacity globally.
* Oversee onboarding of NGSO and third-party networks into GSS operations, ensuring security, SLA alignment, and full readiness for government and coalition mission sets.
* Champion a data-first culture in network decision-making: forecast accuracy, link budget analytics, SLA enforcement, and infrastructure utilization.
* Leverage tools like statistical models, machine learning, to analyze historical data, market trends, customer behavior, and macroeconomic trends for accurate forecasting.
* Lead and mentor the demand and capacity planning team: Foster a culture of collaboration, accountability, and continuous improvement within the team.
* Effectively communicate sophisticated forecasts and insights to various stakeholders, including executives, gaining consensus on demand plans and influencing decisions.
* Champion initiatives to enhance planning processes, tools, and methodologies, using advanced analytics and digital transformation efforts.
* Continuous improvement: Find opportunities to improve forecasting accuracy, optimize capacity utilization, and enhance demand and capacity planning processes.
What you'll need
* Bachelor's degree in Engineering, Computer Science, Data Science, or related field.
* 15+ years Engineering (Electrical, RF, or similar) or related work experience.
* Significant experience (10+ years is common) in demand planning, forecasting, and link budgets.
* Proven ability to lead and develop teams, set goals, manage projects, and lead change within a fast-paced and complex environment.
* Ability to communicate complex information effectively to both technical and non-technical audiences, influence stakeholders, and facilitate cross-functional meetings and discussions.
* Proven ability to work with end users and present technical information to them effectively
* Ability to analyze complex situations, see opportunities and risks, compose effective solutions, and contribute to long-term planning.
* Experience with software like SatMaster, Satellite Communications Toolbox in MATLAB & Simulink, or other commercial and in-house developed tools is essential for efficient and accurate link budget calculations.
* Experience with large-scale data platform solutions.
* US citizenship required.
* Must be able to obtain a United States Secret Clearance.
What will help you on the job
* Master's degree preferred.
* Strong wireless communications systems expertise desired.
* Experience with satellite communications, networks, terminals, and services preferred.
* Data analysis and dashboarding using best-in-class enterprise solutions is preferred.
* Familiarity with network monitoring and performance analysis tools.
* Familiarity with different types of satellites (GEO, LEO, etc.), network architectures, and the specific challenges associated with various orbits.
#LI-BBS
Salary range
$172,500.00 - $272,500.00 / annually. For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $214,000.00- $321,000.00/ annually
At Viasat, we consider many factors when it comes to compensation, including the scope of the position as well as your background and experience. Base pay may vary depending on job-related knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered. Learn more about Viasat's comprehensive benefit offerings that are focused on your holistic health and wellness at ************************************
EEO Statement
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.
* Bachelor's degree in Engineering, Computer Science, Data Science, or related field.
* 15+ years Engineering (Electrical, RF, or similar) or related work experience.
* Significant experience (10+ years is common) in demand planning, forecasting, and link budgets.
* Proven ability to lead and develop teams, set goals, manage projects, and lead change within a fast-paced and complex environment.
* Ability to communicate complex information effectively to both technical and non-technical audiences, influence stakeholders, and facilitate cross-functional meetings and discussions.
* Proven ability to work with end users and present technical information to them effectively
* Ability to analyze complex situations, see opportunities and risks, compose effective solutions, and contribute to long-term planning.
* Experience with software like SatMaster, Satellite Communications Toolbox in MATLAB & Simulink, or other commercial and in-house developed tools is essential for efficient and accurate link budget calculations.
* Experience with large-scale data platform solutions.
* US citizenship required.
* Must be able to obtain a United States Secret Clearance.
* Own and refine the dynamic capacity planning process that matches customer demand with global network supply-across Viasat's satellite fleet and strategic partners.
* Provide proactive and actionable network models in support of business development and capture teams, enabling confident, timely pursuit of new programs.
* Develop planning models that reflect capacity needs for both U.S. and international government customers, integrating defense attachés, coalition partners, and foreign military sales into the forecasting framework.
* Lead the development of long-range capacity strategies for GSS across GEO, MEO, and LEO architectures - including internal assets and commercial leases.
* Collaborate with Viasat's Commercial Networks and International teams to ensure unified visibility and optimized use of capacity globally.
* Oversee onboarding of NGSO and third-party networks into GSS operations, ensuring security, SLA alignment, and full readiness for government and coalition mission sets.
* Champion a data-first culture in network decision-making: forecast accuracy, link budget analytics, SLA enforcement, and infrastructure utilization.
* Leverage tools like statistical models, machine learning, to analyze historical data, market trends, customer behavior, and macroeconomic trends for accurate forecasting.
* Lead and mentor the demand and capacity planning team: Foster a culture of collaboration, accountability, and continuous improvement within the team.
* Effectively communicate sophisticated forecasts and insights to various stakeholders, including executives, gaining consensus on demand plans and influencing decisions.
* Champion initiatives to enhance planning processes, tools, and methodologies, using advanced analytics and digital transformation efforts.
* Continuous improvement: Find opportunities to improve forecasting accuracy, optimize capacity utilization, and enhance demand and capacity planning processes.
Senior Director, Cloud and Data Services
Durham, NC jobs
Job SummaryThe Senior Director of Cloud and Data Services will lead a new business unit that delivers modern computer, storage, and data services to North Carolina-based research, education, telehealth, and other public sector entities. The Senior Director will be responsible for developing and executing the strategic vision for our data and cloud service line, with a primary focus on creating and delivering innovative customer-facing and internal services. This role combines technical expertise with product management, business development, operational excellence, and team leadership to deliver MSP/Carrier/Enterprise-class cloud and data services that meet evolving market demands.
Key Roles and Responsibilities
Service Development & Innovation
Lead the creation of new services within MCNC's Cloud and Data Services business, including the following areas:
Private cloud services utilizing premise infrastructure located in MCNC's data center facilities.
Public cloud service offerings utilizing partnerships with public cloud providers and their offered service capabilities.
Hybrid cloud solutions based on integrated capabilities between these public and private cloud solutions.
Establish and manage a service development lifecycle process, including ideation, prototyping, testing, and deployment phases
Create business cases and ROI analyses for new service offerings
Develop pricing models and go-to-market strategies for cloud and data services
Maintain awareness of emerging technologies and assess their potential for new service offerings
Build and manage a technology evaluation framework for assessing new solutions and vendors
Oversee proof-of-concept implementations for promising technologies
Create and maintain a service portfolio roadmap aligned with market trends and customer needs
Strategic Planning and Operational Excellence
Develop and implement comprehensive strategies for data and cloud service line, including capacity planning, technology roadmaps, and service delivery frameworks
Design and establish service catalogs, operational procedures, and governance models for data center services
Create and maintain service level agreements (SLAs) and operating level agreements (OLAs)
Lead strategic initiatives for data center optimization, consolidation, and modernization
Develop, implement, and maintain business resilience and risk mitigation practices for cloud and data products and services
Establish and maintain operational processes, procedures, and standards for data center services
Implement ITIL-based or other appropriate service management practices and continuous improvement programs
Oversee incident, problem, and change management processes
Align operations to MCNC long-range goals and strategic plan; monitor and optimize service performance metrics and KPIs
Design and implement automation for service delivery and management
Ensure all ongoing aspects of financial management are targeted, monitored, and met, including but not limited to pricing, cost, forecasting, and budgeting.
Customer Engagement & Service Management
Work directly with CMO and MCNC sales to identify and interact with key customers to understand their needs, gather requirements for new services, and establish feedback loops for service improvements
Work with CMO to determine addressable market and revenue projections
Create customer onboarding and migration frameworks
Implement customer success metrics and monitoring systems
Infrastructure Management
Oversee the planning, design, implementation, and ongoing operation of premise data center infrastructure. This will include partnering with other departments on decisions related to power, cooling, network, and security systems.
Manage data center capacity planning and optimization to ensure efficient resource utilization
Drive infrastructure automation and orchestration initiatives
Oversee the planning, design, implementation, and ongoing operation of cloud-based computing solutions used to operate defined service offerings.
Qualifications and Education Requirements
Bachelor's degree in Computer Science, Information Technology, or related field and/or equivalent experience.
5+ years of experience in service development and product management
5+ years of leadership experience managing technical teams and working closely with other organizational functions
Strong understanding of data center technologies, standards, and best practices
Experience with ITIL framework and service management principles
Financial acumen with experience in budget planning and oversight, forecasting, revenue growth strategies, P&L management, and cost-benefit analysis
Must have a valid driver's license and will be required to drive a company vehicle on company business. Pre-employment and annual MVR checks will be required during your employment with the company for this position in order to be approved to drive a company-owned vehicle.
Background and sex offender checks will be performed for pre-employment and annually during your employment with the company.
This role will be required to adhere to the MCNC Substance Abuse policy, which may include drug/alcohol screening at hire and periodically or randomly during employment.
Technical Knowledge
Experience with cloud infrastructure and hybrid cloud environments
Technical understanding of modern data analysis and management
Virtualization technologies
Data security, and legal and regulatory compliance
Automation and orchestration platforms
Network architecture and security
Service design and development methodologies
Technology assessment frameworks
Product management tools and techniques
Data center infrastructure (power, cooling, network)
Infrastructure monitoring and management tools
Energy management systems
Preferred Qualifications/Specialties
Experience in data center operations and infrastructure management
Knowledge of green data center practices and sustainability initiatives
Technical understanding and awareness of modern AI/ML frameworks, platforms, packages, infrastructure, and services
Professional certifications such as CDCP, CDCS, or equivalent
Experience with data center automation and DCIM tools
Product management certification or experience
Experience with agile service development methodologies
Business Competencies
Understanding of product development methodologies, industry trends, agile practices, and strong technical insight to make informed decisions
Can design customer success metrics and monitoring, and service innovation process management
Strategic Vision/Thinking: Develop and apply long-term strategies that align with organizational goals
Must understand of industry trends, challenges, and opportunities
Has expertise in building and maintaining strong client partnerships at the executive level
Possesses skill in managing complex budgets, P&L management, forecasting revenue, driving profitability
Leadership Competencies
Must be able to inspire and motivate teams, setting a clear vision, fostering collaboration and empowering team members; Strong capacity to recruit, develop, and retain top talent
Must be able to lead organizational transformations and adapting to evolving market conditions
Must have excellent verbal and written communication skills, with the ability to articulate complex technical concepts to diverse audiences; Ability to inspire confidence and credibility among team members, clients, and stakeholders
Must possess strong analytical and critical thinking skills to address complex business and technical challenges
Emotional Intelligence: Self-awareness and ability to manage interpersonal relationships effectively
Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
MCNC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.
Auto-ApplySenior Director, Cloud and Data Services
Durham, NC jobs
Job DescriptionJob SummaryThe Senior Director of Cloud and Data Services will lead a new business unit that delivers modern computer, storage, and data services to North Carolina-based research, education, telehealth, and other public sector entities. The Senior Director will be responsible for developing and executing the strategic vision for our data and cloud service line, with a primary focus on creating and delivering innovative customer-facing and internal services. This role combines technical expertise with product management, business development, operational excellence, and team leadership to deliver MSP/Carrier/Enterprise-class cloud and data services that meet evolving market demands.
Key Roles and Responsibilities
Service Development & Innovation
Lead the creation of new services within MCNC's Cloud and Data Services business, including the following areas:
Private cloud services utilizing premise infrastructure located in MCNC's data center facilities.
Public cloud service offerings utilizing partnerships with public cloud providers and their offered service capabilities.
Hybrid cloud solutions based on integrated capabilities between these public and private cloud solutions.
Data services based on and powered by the provided public, private, and hybrid cloud service offerings.
Establish and manage a service development lifecycle process, including ideation, prototyping, testing, and deployment phases
Create business cases and ROI analyses for new service offerings
Develop pricing models and go-to-market strategies for cloud and data services
Maintain awareness of emerging technologies and assess their potential for new service offerings
Build and manage a technology evaluation framework for assessing new solutions and vendors
Oversee proof-of-concept implementations for promising technologies
Create and maintain a service portfolio roadmap aligned with market trends and customer needs
Strategic Planning and Operational Excellence
Develop and implement comprehensive strategies for data and cloud service line, including capacity planning, technology roadmaps, and service delivery frameworks
Design and establish service catalogs, operational procedures, and governance models for data center services
Create and maintain service level agreements (SLAs) and operating level agreements (OLAs)
Lead strategic initiatives for data center optimization, consolidation, and modernization
Develop, implement, and maintain business resilience and risk mitigation practices for cloud and data products and services
Establish and maintain operational processes, procedures, and standards for data center services
Implement ITIL-based or other appropriate service management practices and continuous improvement programs
Oversee incident, problem, and change management processes
Align operations to MCNC long-range goals and strategic plan; monitor and optimize service performance metrics and KPIs
Design and implement automation for service delivery and management
Ensure all ongoing aspects of financial management are targeted, monitored, and met, including but not limited to pricing, cost, forecasting, and budgeting.
Customer Engagement & Service Management
Work directly with CMO and MCNC sales to identify and interact with key customers to understand their needs, gather requirements for new services, and establish feedback loops for service improvements
Work with CMO to determine addressable market and revenue projections
Create customer onboarding and migration frameworks
Implement customer success metrics and monitoring systems
Infrastructure Management
Oversee the planning, design, implementation, and ongoing operation of premise data center infrastructure. This will include partnering with other departments on decisions related to power, cooling, network, and security systems.
Manage data center capacity planning and optimization to ensure efficient resource utilization
Drive infrastructure automation and orchestration initiatives
Oversee the planning, design, implementation, and ongoing operation of cloud-based computing solutions used to operate defined service offerings.
Qualifications and Education Requirements
Bachelor's degree in Computer Science, Information Technology, or related field and/or equivalent experience.
5+ years of experience in service development and product management
5+ years of leadership experience managing technical teams and working closely with other organizational functions
Strong understanding of data center technologies, standards, and best practices
Experience with ITIL framework and service management principles
Financial acumen with experience in budget planning and oversight, forecasting, revenue growth strategies, P&L management, and cost-benefit analysis
Must have a valid driver's license and will be required to drive a company vehicle on company business. Pre-employment and annual MVR checks will be required during your employment with the company for this position in order to be approved to drive a company-owned vehicle.
Background and sex offender checks will be performed for pre-employment and annually during your employment with the company.
This role will be required to adhere to the MCNC Substance Abuse policy, which may include drug/alcohol screening at hire and periodically or randomly during employment.
Technical Knowledge
Experience with cloud infrastructure and hybrid cloud environments
Technical understanding of modern data analysis and management
Virtualization technologies
Data security, and legal and regulatory compliance
Automation and orchestration platforms
Network architecture and security
Service design and development methodologies
Technology assessment frameworks
Product management tools and techniques
Data center infrastructure (power, cooling, network)
Infrastructure monitoring and management tools
Energy management systems
Preferred Qualifications/Specialties
Experience in data center operations and infrastructure management
Knowledge of green data center practices and sustainability initiatives
Technical understanding and awareness of modern AI/ML frameworks, platforms, packages, infrastructure, and services
Professional certifications such as CDCP, CDCS, or equivalent
Experience with data center automation and DCIM tools
Product management certification or experience
Experience with agile service development methodologies
Business Competencies
Understanding of product development methodologies, industry trends, agile practices, and strong technical insight to make informed decisions
Can design customer success metrics and monitoring, and service innovation process management
Strategic Vision/Thinking: Develop and apply long-term strategies that align with organizational goals
Must understand of industry trends, challenges, and opportunities
Has expertise in building and maintaining strong client partnerships at the executive level
Possesses skill in managing complex budgets, P&L management, forecasting revenue, driving profitability
Leadership Competencies
Must be able to inspire and motivate teams, setting a clear vision, fostering collaboration and empowering team members; Strong capacity to recruit, develop, and retain top talent
Must be able to lead organizational transformations and adapting to evolving market conditions
Must have excellent verbal and written communication skills, with the ability to articulate complex technical concepts to diverse audiences; Ability to inspire confidence and credibility among team members, clients, and stakeholders
Must possess strong analytical and critical thinking skills to address complex business and technical challenges
Emotional Intelligence: Self-awareness and ability to manage interpersonal relationships effectively
Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
MCNC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.
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DCO Systems Senior Director
Las Vegas, NV jobs
At Switch, we don t just design, build and operate data centers we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.
We believe that innovation isn t just about technology it s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world s most advanced digital infrastructure that powers the progress of humanity.
The Role: DCO Systems Senior Director
As a DCO Systems Senior Director at Switch, you will be part of a world-class team that operates in excellence, delivering mission-critical solutions that redefine what s possible in AI, cloud and enterprise data center needs. Your work will directly impact the future of technology and the sustainable growth of the Internet.
This position is responsible to ensure smooth daily operations and with quality in mind, providing internal and external resources required to complete maintenance of the physical and environmental critical infrastructure; including power, environmental, communications, and facilities. This person will be responsible to ensure Switch client equipment installations are installed in compliance with the company s Acceptable Use Policy (AUP), this person is required to work with clients collaboratively and creatively to resolve problems and reach the most effective solution for the client and Switch.
As a DCO Systems Director, you are responsible to actively communicate at all levels and function as a liaison to the local prime campus for event response, customer engagement, research and development, training and oversite when required. In addition, this role will be responsible to organize and collaborate new or existing processes, equipment designs or other work flows with internal and external groups. This position will be expected to foster an environment of excellence, innovation and reliability. The expectation for DCO Systems is to hold accountable to company policy, department processes and procedures, and national safety regulations.
What You ll Do
Assist in support of customer audits and Switch compliance audits.
Facilitate periodic operations meetings with clients as needed.
Participate in Change Advisory Board weekly reviews.
Participate in Mechanical and Electrical Design meetings as needed.
Organize Quarterly Business Reviews with Preferred Vendors.
Oversee sites when Facility Managers are on PTO.
Drive efficient programs to automate and continuously improve existing processes in the department.
Develop operational and capital budgets, work to ensure initiative are followed through in line with budgets.
Manage facility infrastructure projects; support construction, research, and development activity.
Provide Switch Prime Campus leadership on all technical DCO challenges.
Lead by example in driving a high level of employee engagement.
Support the VPs in fostering a positive Switch Culture aligned with the core leadership vision.
Attend meetings/operational reviews to represent the DCO organization.
Develop programs and initiatives to drive continuous improvement of the DCO organization.
Responsible for and maintain 100% critical systems uptime; On-call and/or MOD duties when qualified and designated; Respond to off hour emergency calls.
Responsible for delivering exceptional service and continuous improvement of the data center and lead all maintenance, operations, and expansion efforts.
Evaluate each team member s performance through regular feedback, meetings and performance reviews and make recommendations for individual improvements.
Review, approve, and support all procedures used to conduct maintenance on critical infrastructure, safety programs, and OSHA compliance to ensure a safe work environment for all.
Establish and promote professional relationships between DCO Systems and Switch clients.
Find creative ways to inform, encourage and influence employees to ensure morale remains high.
Use of CMMS to track maintenance activities-validating facility health.
Develop and document personnel and infrastructure metrics and statistics to develop reports to share with management identifying deficiencies and opportunities.
Train and support creation of P3 events in Ops Genie.
Actively participate in department process, development and implementation committees.
Uphold Switch s Karma philosophy leading with integrity and empowering those around you.
What We re Looking For
Innovators & Builders You see challenges as opportunities and thrive in uncharted territories.
High-Performance Thinkers You have a relentless drive for excellence and a passion for pushing the envelope. You thrive in high impact environments where execution is key.
Integrity-Driven Leaders You operate with honor, responsibility, and purpose, recognizing that the energy you put out into the world will return to you.
Tech Pioneers You understand the power of technology to change the world and want to be at the forefront of that transformation.
What You'll Bring
A minimum of 5 years management experience in production, facilities, electrical, or mechanical
An advanced understanding of electrical and mechanical systems that may be employed in a data center environment. This may include electrical feeders, transformers, generators, switchgear, UPS systems, power systems, ATS/STS units, PDU units, air handling units, cooling towers, pumping, and fire suppression systems.
Ability to interpret wiring diagrams, schematics, and electrical drawings (blueprints/CAD).
Excellent verbal, written and interpersonal communication skills.
Ability to analyze and make suggestions for problem resolution, solve problems with good initiative and sound judgment and make decisions independently with minimal supervision.
A high level of professionalism and confidentiality where you are comfortable working well under pressure while also remaining flexible, proactive, resourceful, and efficient in managing day to day decisions.
Comfortable and proficient using Microsoft Suite especially when using Outlook, Publisher, Word, Excel, and PowerPoint skills.
OSHA 30 certification.
A Bachelor's Degree in Electrical or Mechanical Engineering.
Why Switch?
A Culture of Karma We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment.
Industry Leading Designs Work with the most advanced data center technology on the planet and be a part of emerging technology development.
Flexibility & Remote Opportunities Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.
Career Stability & Growth In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.
Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!
Join Us & Make a Difference
This is more than a job it s a mission. If you re ready to be part of a culture that values innovation, karma, and limitless potential, we want to hear from you.
Apply Now and Let s Build the Future Together.
Head of Operations/VP of Operations
San Diego, CA jobs
About Company: Airgain simplifies wireless connectivity across a diverse set of devices and markets, from solving complex connectivity issues to speeding time to market to enhancing wireless signals. Our products are offered in three distinct sub-brands: Airgain Embedded, Airgain Integrated and Airgain Antenna+. Our mission is to connect the world through optimized integrated wireless solutions. Airgain's expertise in custom cellular and antenna system design pairs with our focus on high-growth technologies and our dedication to simplify the growing complexity of wireless. With a broad portfolio of products across the value chain, from embedded components to fully integrated products, we are equipped to solve critical connectivity needs in both the design process and the operating environment across the enterprise, automotive, and consumer markets. Airgain is headquartered in San Diego, California, and maintains design and test centers in the U.S., U.K., and China.
At Airgain, We Simplify Wireless is not only our tagline, but our creed and passion. A fast-moving technology company, Airgain sets the very pulse of the wireless connectivity industry, giving our unwavering focus on bringing innovative solutions to market, providing new pathways, insights and products that solve complex RF engineering problems. Our team is comprised of the industrys most talented, driven, experienced and entrepreneurial innovators and leaders in wireless connectivity. And if that is something that resonates, well then we would love an opportunity to speak with you.
About Role:
Airgain, Inc. is a publicly traded leader in wireless systems, evolving from its roots in antenna components to a fully integrated systems company delivering connectivity solutions to global customers. To support this transformation and next stage of growth, we are seeking a strategic, innovative, and agile Vice President of Operations to lead its fabless global operations.
This role will oversee the entire operational value chainsupply chain, quality assurance and control, contract manufacturing, regulatory and compliance, logistics, fulfillment and demand management, inventory, and operational strategyensuring high quality, on-time delivery, scalability, efficiency, and resilience as the company expands its systems portfolio. The Head of/VP of Operations will be a key architect in building an agile operations platform that supports rapid product introductions, gross margin expansion, and global competitiveness in a dynamic market.
The successful candidate will bring deep, high quality and lean focused operational expertise, experience in leading global supply chains, manufacturing relocations, and the ability to scale and align operations with the expectations of a public company and evolving systems business model.
Why This Role is Critical
Airgain is at an inflection point, moving from component provider to a complete wireless systems innovator. This transition demands a modern operations leader who can:
Drive internal and external (CM) agility to support rapid production part approval process cycles and time-to-market.
Position all products in manufacturing for a seamless and rapid CM relocation
Navigate the complexities of a public company environment, investor expectations.
Collaborate with engineering, product, and finance teams to enable efficient and effective systems-level integration at scale.
This is a rare opportunity to combine hands-on leadership with strategic influence in a growing systems company backed by global customers and market demand.
Essential Function:
Strategic Operations Leadership: Define and execute a global operations strategy aligned with Airgains transformation into a systems company.
Supply Chain, Logistics, & Manufacturing: Lead supply chain and logistics, contract manufacturing, and vendor management (primarily in Asia) with a focus on cost, high quality, on-time customer delivery, scalability, and resilience.
Operational Agility: Build scalable, repeatable and reproducible, flexible processes and systems to support new product introductions, rapid iteration, high quality, and evolving customer requirements.
Gross Margin & Cost Optimization: Drive initiatives in cost reduction, yield improvement, efficiency gains, and end-to-end value chain management, while maintaining at all times Airgains focus on high quality.
Systems & Technology Enablement: Implement and optimize ERP, product life cycle management, change management process flows, data analytics, and operational KPIs to improve decision-making, forecasting, and sales inventory and operations planning.
Cross-Functional Partnership: Collaborate with engineering, product, and finance to ensure CM production readiness requirements for systems-level solutions.
Governance & Compliance: Ensure compliance with public company reporting standards, regional and product requirements, SOX requirements, and ESG-related operational reporting.
Team Leadership: Lead and develop a global operations team (U.S. and Asia), fostering a culture of accountability, high quality, customer focus and responsiveness, continuous improvement, and innovation.
Requirements/Qualifications:
12+ years progressive experience in operations, quality management, lean manufacturing, sales inventory and operations planning, or supply chain management, including 5+ years in senior leadership.
Proven track record leading global contract manufacturing (including manufacturing relocations) operations (Asia focus).
Demonstrated success scaling operations for systems or hardware companies, ideally in wireless, telecom, or adjacent sectors.
Experience driving gross margin improvement, COGS lean optimization, and operational scalability.
Skilled in vendor negotiations, partnership management, and supplier accountability.
Strong understanding of ERP systems, lean manufacturing, and operational analytics.
Experience working in a public company environment, including governance, compliance, and investor-facing expectations.
Exceptional leader who builds and leads a high-performing team, fostering a culture of collaboration, accountability and innovation while preserving entrepreneurial spirit and instilling structure, process, and scalability.
Critical and analytical thinker who uses data-driven analysis to guide decisions and build organizational discipline.
Skilled, authentic communicator and relationship builder; earns trust with internal teams, customers, and partners.
Strong executive presence and ability to model and coach a high-performance culture.
Growth mindset, comfortable being the face of change internally and externally.
Able to travel as necessary (~10-20% time).
Strong MS office/Google suite experience.
Preferred Qualifications
Background in wireless systems, telecommunications, or hardware solutions.
Experience in small to mid-sized growth companies transitioning to scale.
Exposure to systems-level integration, where hardware, software, and connectivity converge.
Familiarity with agile product development cycles and their impact on operations strategy.
Benefits available to Regular Full Time Employees:
Medical/Dental/Vision
401K Match
ESPP
Life & Disability Insurance
Vacation and Sick Leave
Flexible hours
Compensation:
The US base salary range for this full-time position is $170,000-$220,000 + target annual bonus.
Our salary ranges are determined by a number of factors, including but not limited to the role, location, job-related skills, relevant education, experience and training.
The range displayed on each job posting reflects the target range for new hire base salary for the position across all US locations and varies by the location of the position. Our Talent team member can share more about our salary ranges and other benefits of working at name of company, which are not included in the posted base salary range.
Compensation details: 170000-220000 Yearly Salary
PI78940acb74c8-31181-38637618
Director WorkPlace & Corporate Global Real Estate
San Jose, CA jobs
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
As Lumentum's Director WorkPlace & Corporate Global Real Estate, you will:
Work closely with the company leadership to support all activities related to the global real estate site selection and due diligence process for property acquisitions and dispositions.
Lead global real estate and facilities to develop and implement corporate real estate and workplace strategies and programs that support growth, multi-site, global organization.
Develop a thoughtful and comprehensive workplace, lease and space planning strategy based on short and long-term business needs, aligned with Lumentum culture that promotes a productive, collaborative and cost-effective environment for our employees across the globe.
Oversee the negotiation and management of all global and domestic facilities leases.
Ensure effective communication and customer service, keeping team members, senior leadership, Lumentum employees, and external agencies well informed of project status and impact to their operations.
Support of San Jose sites building property management services including preventative and predictive maintenance and operation of technical building systems including elevators, HVAC equipment, electrical equipment and critical environments, general building maintenance and operations of the buildings, grounds maintenance and landscaping, operational services such as janitorial services, recycling & waste management, employee hospitality services including café and food services.
Work with our EHS and security teams to insure a safe working environment for employees, customers, contractors and visitors.
Manage tenant improvements and building modifications, renovations and equipment installations or relocations, and the expansions and retrofits of facilities as needed.
Manage contracted outsourced service providers providing facilities maintenance and operational service support for the real estate portfolio.
Manage Lumentum owned global properties that are leased out to third parties. This includes tenant relations, and all necessary property management services.
Create and manage annual capital and expense budgets for the San Jose sites including cash flow of capital spend and forecasting for all capital projects.
Provide global real estate and facilities feasibility studies and analysis based on total cost of ownership, including ROI, NPV, Cash & P/L analysis.
Analyze, evaluate, and make recommendations to senior management regarding real estate strategies and facility tactics, initiatives, programs, department goals, and objectives.
Manage monthly and quarterly P/L for the San Jose sites portfolio, including budget forecasting, actual cost accounting, variance to budget analysis, accruals, and reconciliations.
Report monthly and quarterly department activities including performance to SLA's, KPI's, metrics and measures, goals and objectives, and tactics.
Manage of all corporate-level operational programs that support the office functions.
Required Skills and Experience:
At least 10-12 years working in global real estate & facilities, preferably in a fast-paced, high-tech company. Minimum 5 years of international experience and managing/leading a team of individuals.
Exceptional judgment and strong interpersonal skills to be comfortable, effective and persuasive in dealing with employees, senior management and the board of directors.
Excellent communication and negotiation skills, including the ability to influence and partner with key stakeholders across the organization, and a track record of implementing organizational change by fostering collaboration and consensus building.
A keen eye for detail in the day-to-day management of workspaces while having a strategic mindset with long-term Lumentum objectives.
Experience in managing the facilities support and building operations in critical high production manufacturing environments.
Ability to develop and foster and grow positive relationships with in-house resources, business groups, stakeholders, operations personnel, and senior management.
Ability to develop and foster and grow positive relationships with external resources, such as consultants, outsourced business partners, regulators, and municipalities.
First-hand experience working with and directing various professionals, such as attorneys, architects, landlords, general contractors, sub-contractors, material suppliers, and operational service providers and consultants.
Excellent team leadership and oral, written, and communication skills.
Strong analytical skills with the ability to research, develop, and justify proposed business cases for executive management review.
Results-oriented and comfortable with a management by objectives style of management.
Self-motivated and directed with excellent interpersonal skills.
Excellent decision-making, problem-solving, and problem resolution/negotiation skills.
Reliable, analytical, conscientious, and organized.
Flexible attitude and able to work with ambiguous situations and a very dynamic work environment. Strong people/customer relationship skills.
Process-oriented and able to apply continuous quality improvement processes to all aspects of work. Experience managing capital and expense budgets and forecasts from inception through monthly, quarterly, and year-end financial close periods.
Ability to travel as needed.
Required Education and Training:
Minimum B.A./B.S. degree
Master's degree, MBA preferred. Masters in Corporate Real Estate.
Strong familiarity and experience with the application and use of CAFM software, Microsoft Project Software, Excel Spreadsheets, time management scheduling software, Workday H.R. Software, and financial analysis tools.
Experience working in High Technology environment
Pay Range:
P90-USA-1 :$164,650.00 - $235,200.00
Disclaimer:
Final base salary for the successful candidate will depend on multiple factors, including but not limited to, job location, where work will be performed, qualifications, work history and relevant experience. With our continual goal of making Lumentum a best place to work for our employees, we strive to offer employees competitive total compensation packages, which may include annual bonus, commission for certain sales roles, equity, and health and welfare benefits.
Auto-ApplyDirector WorkPlace & Corporate Global Real Estate
San Jose, CA jobs
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
As Lumentum's Director WorkPlace & Corporate Global Real Estate, you will:
* Work closely with the company leadership to support all activities related to the global real estate site selection and due diligence process for property acquisitions and dispositions.
* Lead global real estate and facilities to develop and implement corporate real estate and workplace strategies and programs that support growth, multi-site, global organization.
* Develop a thoughtful and comprehensive workplace, lease and space planning strategy based on short and long-term business needs, aligned with Lumentum culture that promotes a productive, collaborative and cost-effective environment for our employees across the globe.
* Oversee the negotiation and management of all global and domestic facilities leases.
* Ensure effective communication and customer service, keeping team members, senior leadership, Lumentum employees, and external agencies well informed of project status and impact to their operations.
* Support of San Jose sites building property management services including preventative and predictive maintenance and operation of technical building systems including elevators, HVAC equipment, electrical equipment and critical environments, general building maintenance and operations of the buildings, grounds maintenance and landscaping, operational services such as janitorial services, recycling & waste management, employee hospitality services including café and food services.
* Work with our EHS and security teams to insure a safe working environment for employees, customers, contractors and visitors.
* Manage tenant improvements and building modifications, renovations and equipment installations or relocations, and the expansions and retrofits of facilities as needed.
* Manage contracted outsourced service providers providing facilities maintenance and operational service support for the real estate portfolio.
* Manage Lumentum owned global properties that are leased out to third parties. This includes tenant relations, and all necessary property management services.
* Create and manage annual capital and expense budgets for the San Jose sites including cash flow of capital spend and forecasting for all capital projects.
* Provide global real estate and facilities feasibility studies and analysis based on total cost of ownership, including ROI, NPV, Cash & P/L analysis.
* Analyze, evaluate, and make recommendations to senior management regarding real estate strategies and facility tactics, initiatives, programs, department goals, and objectives.
* Manage monthly and quarterly P/L for the San Jose sites portfolio, including budget forecasting, actual cost accounting, variance to budget analysis, accruals, and reconciliations.
* Report monthly and quarterly department activities including performance to SLA's, KPI's, metrics and measures, goals and objectives, and tactics.
* Manage of all corporate-level operational programs that support the office functions.
Required Skills and Experience:
* At least 10-12 years working in global real estate & facilities, preferably in a fast-paced, high-tech company. Minimum 5 years of international experience and managing/leading a team of individuals.
* Exceptional judgment and strong interpersonal skills to be comfortable, effective and persuasive in dealing with employees, senior management and the board of directors.
* Excellent communication and negotiation skills, including the ability to influence and partner with key stakeholders across the organization, and a track record of implementing organizational change by fostering collaboration and consensus building.
* A keen eye for detail in the day-to-day management of workspaces while having a strategic mindset with long-term Lumentum objectives.
* Experience in managing the facilities support and building operations in critical high production manufacturing environments.
* Ability to develop and foster and grow positive relationships with in-house resources, business groups, stakeholders, operations personnel, and senior management.
* Ability to develop and foster and grow positive relationships with external resources, such as consultants, outsourced business partners, regulators, and municipalities.
* First-hand experience working with and directing various professionals, such as attorneys, architects, landlords, general contractors, sub-contractors, material suppliers, and operational service providers and consultants.
* Excellent team leadership and oral, written, and communication skills.
* Strong analytical skills with the ability to research, develop, and justify proposed business cases for executive management review.
* Results-oriented and comfortable with a management by objectives style of management.
* Self-motivated and directed with excellent interpersonal skills.
* Excellent decision-making, problem-solving, and problem resolution/negotiation skills.
* Reliable, analytical, conscientious, and organized.
* Flexible attitude and able to work with ambiguous situations and a very dynamic work environment. Strong people/customer relationship skills.
* Process-oriented and able to apply continuous quality improvement processes to all aspects of work. Experience managing capital and expense budgets and forecasts from inception through monthly, quarterly, and year-end financial close periods.
* Ability to travel as needed.
Required Education and Training:
* Minimum B.A./B.S. degree
* Master's degree, MBA preferred. Masters in Corporate Real Estate.
* Strong familiarity and experience with the application and use of CAFM software, Microsoft Project Software, Excel Spreadsheets, time management scheduling software, Workday H.R. Software, and financial analysis tools.
* Experience working in High Technology environment
Pay Range:
P90-USA-1 :$164,650.00 - $235,200.00
Disclaimer:
Final base salary for the successful candidate will depend on multiple factors, including but not limited to, job location, where work will be performed, qualifications, work history and relevant experience. With our continual goal of making Lumentum a best place to work for our employees, we strive to offer employees competitive total compensation packages, which may include annual bonus, commission for certain sales roles, equity, and health and welfare benefits.
Auto-ApplyDirector of Communication Strategy and Events
Alpharetta, GA jobs
Director of Communication Strategies and Event Creates, implements and oversees communications programs that effectively describe and promote the organization and its products including graphics, brochures, company or product fact sheets, logos, or other promotional products. Manages the research and development of content for publication of products. Oversees the preparation of presentations and/or speeches geared toward employees. Manages communications externally and internally. Oversees the selection, ordering, inventory, and distribution of branded merchandise. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected.
Essential Job Functions
Event Management and Coordination
Coordinates the executions of all marketing projects, timelines, project workflows and calendars, and maintaining ownership through completion. Provide status updates to the marketing and sales teams related to open projects and/or completed projects.
Manages all trade shows, events, sponsorships, webinars and speaking engagements:
Define the strategy and event requirements.
Collaborate with the marketing team and organizers to define the strategy and event requirements.
Securing the venue, planning the layout, and liaising with vendors to determine booth requirements.
Managing the booking and registration of vendors, sponsors, and guests.
Arranging travel and accommodation logistics, administration, and bookings.
Promoting the show through marketing channels such as social media, emailers, and advertising campaigns.
Running the floor to ensure the event operates smoothly.
Communicating with the sales and marketing teams to ensure they are fully engaged in all activities related to the event.
Sales Field Management
Acts as the liaison between sales, product and marketing. Actively engages the sales teams by hosting weekly and/or monthly marketing training & support for tools, assets and tactics marketing is using to drive leads and corporate awareness.
Marketing liaison to all sales leadership & teams, providing support as needed (presentations/ proposals/ events/ collateral/ branded merchandise/ giveaways/ be available as needed)
Work closely with all internal departments (specifically sales & product teams) to implement fully integrated marketing plans that support the organization's overall goals and objectives.
Provide professional, concise intercommunication within FiberLight [Inter-company calls, sales meetings, internal training, Team kickoffs and huddles as needed to communicate information]
Coordinate training with outside vendors to support sales
Communications & PR
Follow through and execute on existing marketing and communication strategies to expand brand awareness and strengthen internal/external communities of support.
Create and/or coordinate advertising, press releases, promotions, email campaigns and other brand awareness-building marketing programs. Ensure consistency of branding internally and externally.
Draft copy and/or review content around press releases, brochures, presentations, social media, email and other marketing related materials to ensure accuracy and messaging consistency.
Develop, draft and update website content. Coordinate with outside web design & development firm to ensure an engaging, fresh, and relevant experience for those visiting the site.
Review, refine and reproduce all collateral materials, as needed.
Continue to identify, develop and oversee all public relations and community outreach events that strengthen the brand.
Assess competition and develop strategies to mitigate competitive risks. Analyze and summarize competitive data and trends for the organization.
Manage outside vendor relationships. (promotional, social media, print etcetera).
Shape, refine and maintain an active social media plan that builds the business through “paid, owned and earned” channels. (Facebook, Twitter, Yelp, blogs etcetera).
Develop deeper relationships with existing clients and identify new marketing opportunities based on a better understanding of clients.
Miscellaneous
Management of all branded merchandise, selection, order placement, inventory management, delivery as needed at events and in the field.
Supervision of sales tools and platforms, related training, inventory management, and communication.
Content production & editing - Write content as needed (blogs, articles, web content, fliers, battlecards, strategies and campaigns, landing pages, bylines, leader spotlights, drip marketing, newsletters, SPIFFs, social calendar, etc)
Video production - plan, story board, scrip video content. Schedule interviews, capture recordings, direct creative brief for video completion.
Work within the internal operating budgets for all marketing activities. Calculate ROI for all events to ensure that all resources are being used efficiently and productively.
Execute upon existing strategic marketing plan staying within annual marketing budget.
Requirements
Bachelor's degree
At least 7 years of experience in the field or in a related area.
At least 3 years of experience in telephony or related industry.
Strong Microsoft Office, especially Excel, skills a must
Strong verbal and written communications skills a must
Physical Requirements
Must be able to sit, stand, walk, stoop, kneel and reach
Must be able to speak, write, read and understand English
Must have visual acuity
Must be able to lift 0-25 pounds
Director, Business Planning & Operations
Littleton, CO jobs
EchoStar builds solutions that help families and communities stay connected. We'll launch your career and empower you to change lives. Our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. We serve millions of customers with offerings ranging from satellite to streaming services and global to personal networking solutions.
**Department Summary**
Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a passion for change and the power to drive it, we continue to push boundaries and be a disruptive force in the market.
**Job Duties and Responsibilities**
This Director, Product Operations role at EchoStar involves leading strategic operational priorities, managing business performance, and optimizing supply chain operations. The position requires a leader who can partner with executive leadership, drive decision support, manage complex supply chains, and foster cross-functional collaboration.
**Key Responsibilities:**
+ Business Management:
+ Partner with executive leadership to drive strategic operational priorities, track performance, and ensure accountability with the organization
+ Develop and manage business performance dashboards, KPIs, and executive reporting
+ Champion business planning, opportunity funnel management and drive operational cadence (e.g., leadership meetings, OKRs, cross-functional alignment)
+ Drive decision support and scenario planning with finance, product and P&L teams
+ Supply Chain & Management
+ Lead supply chain strategy, including procurement, demand/supply planning, logistics, and inventory management
+ Optimize cost, quality, and delivery across the supply chain, balancing risk management and resilience
+ Build and maintain relationships with suppliers, contract manufacturers, and logistics providers
+ Oversee supply chain systems, process improvements, and digital transformation initiatives.
+ Leadership & Collaboration
+ Manage and develop a high-performing team across business management and supply chain functions
+ Partner with product, operations, and sales teams to ensure supply alignment with customer demand
+ Act as a key liaison to executive leadership, presenting updates, risks, and recommendations
**Skills, Experience and Requirements**
**Education and Experience:**
+ Bachelor's degree in Business, Supply Chain Management, Operations, or related field (MBA preferred)
+ 10+ years of experience in business management, supply chain, or operations leadership roles
+ Experience leading digital supply chain transformation or ERP/S&OP implementation is a plus
**Skills and Qualifications:**
+ Proven track record in managing complex supply chains and scaling business operations
+ Strong financial and business acumen, with ability to translate strategy into execution
+ Excellent communication, executive presentation, and stakeholder management skills
+ Collaborative, data-driven, and resilient leader with strong problem-solving ability
Visa sponsorship not available for this role
**Salary Ranges**
Compensation: $185,000.00/Year - $225,000.00/Year
**Benefits**
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement (********************************************************************************* , Pay Transparency (*********************************************************************************************************** , EEOC Know Your Rights (English (************************************************************************************ /Spanish (**************************************************************************************************** )
We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. U.S. Citizenship is required for certain positions. EEO is the law.
At EchoStar, you have the right to request reasonable accommodations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact ********************. This contact information is for accommodation requests only; you may not use this contact information to inquire about the status of an application.
Easy ApplyDirector, Business Planning & Operations
Littleton, CO jobs
EchoStar builds solutions that help families and communities stay connected. We'll launch your career and empower you to change lives. Our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. We serve millions of customers with offerings ranging from satellite to streaming services and global to personal networking solutions.
Department Summary
Our Retail Wireless team, serving our Boost Mobile and Gen Mobile brands, is redefining consumer expectations through new platforms, new business models and new ways of thinking. Equipped with a passion for change and the power to drive it, we continue to push boundaries and be a disruptive force in the market.
Job Duties and Responsibilities
This Director, Product Operations role at EchoStar involves leading strategic operational priorities, managing business performance, and optimizing supply chain operations. The position requires a leader who can partner with executive leadership, drive decision support, manage complex supply chains, and foster cross-functional collaboration.
Key Responsibilities:
* Business Management:
* Partner with executive leadership to drive strategic operational priorities, track performance, and ensure accountability with the organization
* Develop and manage business performance dashboards, KPIs, and executive reporting
* Champion business planning, opportunity funnel management and drive operational cadence (e.g., leadership meetings, OKRs, cross-functional alignment)
* Drive decision support and scenario planning with finance, product and P&L teams
* Supply Chain & Management
* Lead supply chain strategy, including procurement, demand/supply planning, logistics, and inventory management
* Optimize cost, quality, and delivery across the supply chain, balancing risk management and resilience
* Build and maintain relationships with suppliers, contract manufacturers, and logistics providers
* Oversee supply chain systems, process improvements, and digital transformation initiatives.
* Leadership & Collaboration
* Manage and develop a high-performing team across business management and supply chain functions
* Partner with product, operations, and sales teams to ensure supply alignment with customer demand
* Act as a key liaison to executive leadership, presenting updates, risks, and recommendations
Skills, Experience and Requirements
Education and Experience:
* Bachelor's degree in Business, Supply Chain Management, Operations, or related field (MBA preferred)
* 10+ years of experience in business management, supply chain, or operations leadership roles
* Experience leading digital supply chain transformation or ERP/S&OP implementation is a plus
Skills and Qualifications:
* Proven track record in managing complex supply chains and scaling business operations
* Strong financial and business acumen, with ability to translate strategy into execution
* Excellent communication, executive presentation, and stakeholder management skills
* Collaborative, data-driven, and resilient leader with strong problem-solving ability
Visa sponsorship not available for this role
Salary Ranges
Compensation: $185,000.00/Year - $225,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Easy ApplyDirector, Staff Operations / PMO
Westlake, TX jobs
is filled The Director of Staff Operations / PMO is a critical execution and coordination role supporting the CEO and ELT. This individual ensures operational discipline, project continuity, and flawless coordination across executive priorities. This is not a strategy or consulting role-it is a high-accountability, operational execution position ideal for someone who thrives on structure, precision, and results.
The successful candidate is a Type A operator-highly organized, detail-oriented, and proactive-who enjoys being the backbone of the leadership office, ensuring that commitments, deliverables, and communications move smoothly across teams. This is a get-it-done role at the heart of the executive office-perfect for someone who loves structure, thrives on making others successful, and measures achievement by order, efficiency, and outcomes.
Essential Duties/Responsibilities
Executive Coordination & Governance
* Serve as the operational hub for the CEO and ELT, managing workflows, action items, and cross-functional priorities.
* Maintain and update the ELT and Board calendars, ensuring materials, logistics, and pre-reads are organized and distributed in advance.
* Ensure seamless ELT and Board meeting logistics-agenda design, materials, minutes, and follow-up tracking.
* Maintain confidentiality and discretion in handling sensitive information.
Project & Deliverable Tracking
* Build and maintain a comprehensive project tracker across all ELT functions-ensuring accountability, ownership, and visibility of key initiatives.
* Facilitate weekly ELT action reviews, summarizing progress, dependencies, and upcoming deliverables.
* Proactively identify risks to deadlines or deliverables and escalate early with recommended mitigation steps.
Presentation & Reporting
* Develop and refine Board and Executive presentations-highly proficient in PowerPoint with an eye for clarity and professionalism.
* Compile, analyze, and present operational and project metrics using Excel (including pivot tables, charts, and data summaries).
* Manage recurring executive dashboards and status updates.
Operational Efficiency & Process Improvement
* Drive consistency in how ELT projects are scoped, tracked, and reported.
* Leverage technology tools (e.g., Power BI, SharePoint, etc.) to automate tracking, reporting, and communication.
* Recommend best practices to streamline workflows and improve collaboration across executive functions.
* Other duties as assigned
Job Qualifications
Required
* Bachelor's degree in Business Administration, Operations, or related field.
* 7+ years of experience in executive operations, PMO, or administrative leadership supporting C-level executives.
* Advanced PowerPoint and Excel skills (required).
* Proven track record managing executive-level projects, board materials, and confidential information.
* Exceptional organizational and time management skills; thrives under pressure and against deadlines.
* Strong written and verbal communication skills.
* Tech-savvy; comfortable adopting and improving digital workflows.
Preferred
* Experience in a PE-backed or fast-growth environment.
* Familiarity with Smartsheet, Asana, or similar project management tools.
* Prior experience supporting a CEO or executive office.
Attributes for Success
* Detail-oriented and process-driven: anticipates needs before others do.
* Highly reliable: delivers consistently with minimal supervision.
* Service-minded: takes pride in supporting leaders and enabling their success.
* Calm and unflappable: manages competing priorities with grace.
* Low ego, high accountability; prefers results over visibility.
Please feel free to review our Benefits at the following link: *****************************************************
Director, Staff Operations / PMO
Roanoke, TX jobs
Job Description
is filled
The Director of Staff Operations / PMO is a critical execution and coordination role supporting the CEO and ELT. This individual ensures operational discipline, project continuity, and flawless coordination across executive priorities. This is not a strategy or consulting role-it is a high-accountability, operational execution position ideal for someone who thrives on structure, precision, and results.
The successful candidate is a Type A operator-highly organized, detail-oriented, and proactive-who enjoys being the backbone of the leadership office, ensuring that commitments, deliverables, and communications move smoothly across teams. This is a get-it-done role at the heart of the executive office-perfect for someone who loves structure, thrives on making others successful, and measures achievement by order, efficiency, and outcomes.
Essential Duties/Responsibilities
Executive Coordination & Governance
Serve as the operational hub for the CEO and ELT, managing workflows, action items, and cross-functional priorities.
Maintain and update the ELT and Board calendars, ensuring materials, logistics, and pre-reads are organized and distributed in advance.
Ensure seamless ELT and Board meeting logistics-agenda design, materials, minutes, and follow-up tracking.
Maintain confidentiality and discretion in handling sensitive information.
Project & Deliverable Tracking
Build and maintain a comprehensive project tracker across all ELT functions-ensuring accountability, ownership, and visibility of key initiatives.
Facilitate weekly ELT action reviews, summarizing progress, dependencies, and upcoming deliverables.
Proactively identify risks to deadlines or deliverables and escalate early with recommended mitigation steps.
Presentation & Reporting
Develop and refine Board and Executive presentations-highly proficient in PowerPoint with an eye for clarity and professionalism.
Compile, analyze, and present operational and project metrics using Excel (including pivot tables, charts, and data summaries).
Manage recurring executive dashboards and status updates.
Operational Efficiency & Process Improvement
Drive consistency in how ELT projects are scoped, tracked, and reported.
Leverage technology tools (e.g., Power BI, SharePoint, etc.) to automate tracking, reporting, and communication.
Recommend best practices to streamline workflows and improve collaboration across executive functions.
Other duties as assigned
Job Qualifications
Required
Bachelor's degree in Business Administration, Operations, or related field.
7+ years of experience in executive operations, PMO, or administrative leadership supporting C-level executives.
Advanced PowerPoint and Excel skills (required).
Proven track record managing executive-level projects, board materials, and confidential information.
Exceptional organizational and time management skills; thrives under pressure and against deadlines.
Strong written and verbal communication skills.
Tech-savvy; comfortable adopting and improving digital workflows.
Preferred
Experience in a PE-backed or fast-growth environment.
Familiarity with Smartsheet, Asana, or similar project management tools.
Prior experience supporting a CEO or executive office.
Attributes for Success
Detail-oriented and process-driven: anticipates needs before others do.
Highly reliable: delivers consistently with minimal supervision.
Service-minded: takes pride in supporting leaders and enabling their success.
Calm and unflappable: manages competing priorities with grace.
Low ego, high accountability; prefers results over visibility.
Please feel free to review our Benefits at the following link: *****************************************************