Ritchie Bros. Auctioneers jobs in Chicago, IL

Here at IAA, excellent customer service is at our core. That's why our Buyer Care Specialist play such a meaningful role in the operation of our service centers. Buyer Care Specialist embody our "team player" values, by providing an outstanding experience for our internal and external customers through various communication channels helping IAA focus on business and branch growth. The Buyer Care Specialist interacts directly with potential, new and existing Buyers. They work to provide a quality experience in every step of the Buyer's journey, resulting in increased Buyer satisfaction and account retention for the company. The Buyer Care Specialist will serve Buyer inquiries, buyer registration, transaction processing, account access and updates, and resolution of Buyer issues/concerns in a contact center environment. This role will follow up on Buyer cases utilizing our Buyer relationship management system to ensure Buyer inquiries and requests are handled completely and in a timely manner. It's important that our support teams are available when our buyers need them most, as such, our Specialists will require flexible availability to work an assigned 5 day work schedule within our hours of operation: Monday- Friday (6am-7:30pm CST) and Saturdays (8am-5pm CST). * Provide customer support for all customers, external and internal * Responsible for registering prospective buyers, verifying documents meet IAA requirements and applicable state laws * Responsible for online setup to allow buyers to participate in online bidding * Reviewing accounts set up at branches to ensure accuracy and compliance with IAA requirements and applicable state laws * Answer customer inquiries originated via phone call, online chat, or e-mail, and offer resolutions; with the objective being "one contact resolution" * Act as liaison between customers and branches * If language support, translate for branches, dispatch centers, and sister companies when called upon to do so * Ability to understand IAA procedures and state licensing laws pertaining to buyer registration * Develop a thorough knowledge of ASAP to be able to review buyer accounts and stock files and communicate requirements to external and internal customers * Develop working knowledge of the IAA Website and its bidding tools to be able to aid customers to navigate the Website, educate them on the use of bidding applications, and maintain online accounts * Thorough knowledge of branch operations imperative to communicate with customers * Minimum 3 years of Customer Service Experience * Must be proficient in the use of Outlook, Word, and Excel * Automotive, insurance, and/or rental car industry experiences a plus * Bi-lingual English/Spanish skills are a plus

Commercial & Industrial Field Service Manager Company Overview: Culligan is a global leader in water treatment solutions, committed to providing innovative, high-quality products and services to meet the water needs of commercial and industrial customers. With a focus on sustainability, Culligan offers comprehensive water treatment solutions that help businesses improve efficiency, reduce costs, and ensure compliance with industry standards. Description: The Field Service Manager is a hands-on leader responsible for building, coaching, and motivating a high-performing team of Field Service Technicians to deliver exceptional customer experiences while meeting financial and operational goals. This involves technical expertise with strong leadership and business acumen to ensure that service operations run efficiently, customers remain satisfied, and the department achieves its budgeted performance. This is a player/coach role -the successful candidate will both lead and participate in field activities (system startups, troubleshooting, repairs, training). The position requires close collaboration with Commercial, Engineering, Operations, and Finance teams. Travel may reach up to 50% for short durations, including occasional international assignments. Responsibilities: Lead, mentor, and develop a team of Field Service Technicians/Engineers to achieve excellence in performance, professionalism, and customer service to commercial and industrial businesses. Drive accountability through goal setting, coaching, performance reviews, and training programs. Maintain an organized log of open service issues (email, phone, and field) to ensure timely resolution and proactive customer communication. Track and report KPI metrics on responsiveness, resolution time, and customer satisfaction. Ensure service reports are completed with accuracy, detail, and timeliness for every site visit. Oversee service trip quoting, billing, and cost allocation to ensure accuracy and profitability. Monitor and manage the department budget, including forecasting, cost control and revenue. Partner with the Commercial team to expand revenue streams through spare parts, proactive maintenance, and customer training programs. Develop and enforce service policies, safety procedures, and standard operating practices. Promote a culture of continuous improvement, focusing on process efficiency, cost reduction, and customer value enhancement. Provide direct (or phone/e-mail) technical support to clients and service technicians in the field for start-ups, troubleshooting and repairs. Maintain professional, courteous communication with customers-especially in high-pressure or urgent situations. Respond to emergency service calls, including after-hours or weekend support when necessary. Ensure adherence to all company and customer safety policies during field activities. Perform other projects and duties as assigned to support organizational goals. Requirements: Bachelor's degree in a technical discipline (Engineering preferred); equivalent technical and managerial experience may be considered. Minimum 5 years of management experience in a technically complex, B2B environment. Prior water treatment industry experience strongly preferred. Strong mechanical and electrical troubleshooting skills, with proven ability to diagnose and resolve equipment issues both on-site and remotely. Ability to read and interpret technical drawings, blueprints, electrical schematics, and P&IDs. Excellent communication, organization, and customer relationship management skills. Physical capability to lift up to 50 lbs unassisted and work in varying site conditions. Willingness to travel up to 50%, including international travel as required. Competencies: To perform the job successfully, an individual should demonstrate the following competencies in this position: Integrity, Resourcefulness, Customer Focus, Team Player, Adaptability, Commitment to Excellence Target Salary Range: $110,000 - $150,000 salary a year with the opportunity for eligible employees to earn additional compensation pursuant to the Company's bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k). Benefits: Competitive salary and bonus. Comprehensive benefits package, including health, dental, and vision insurance. Professional development and training opportunities. Opportunity to work with a market leader in water treatment solutions.

Benefits/Perks * Medical insurance * Dental insurance * Vision insurance * 401K retirement with company match * Vacation, paid time off * Company-paid training * Employee discounts for Culligan in-home products * Eligibility for annual recognition and training meetings/events Job Summary Culligan Water is seeking an individual experienced in customer relations. The Customer Service Representative works directly with customers to discuss orders, resolve problems, and meet related needs. To be a successful Customer Service Representative, you should be detail-oriented, organized, and have strong interpersonal and communication skills. Responsibilities * Extensive problem-solving, order processing, and helping to manage customer accounts * Provide proactive sales support by developing close relationships with customers * Schedule service and delivery orders * Coordinate schedules with the service/operations team * Contact customers for purposes of scheduling additional services or offering maintenance plans * Refer unresolved customer grievances to designated departments for further investigation Qualifications * High school diploma or GED * Minimum of two years of customer service experience required * Strong time management and project management skills * Proficient in Microsoft Office (word, excel, outlook) * Excellent communication skills, both written and verbal About Culligan As the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems. Compensation: $18.50 per hour About Culligan Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now. Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry. This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.

Job DescriptionThe PositionThe Commercial Ice Account Executive (CIAE) is a specialized sales role dedicated to driving growth in our large commercial ice product line. The CIAE is a technical sales position and is responsible for prospecting, positioning, and selling products to both new and existing customers, with a singular focus on the commercial ice category. By leveraging deep product knowledge, solution selling skills, and collaboration with regional Account Executives, the CIAE ensures customers are matched with the right ice systems to meet their operational needs. This role is critical in accelerating our commercial ice business by providing dedicated category expertise, technical sales knowledge, and increased market coverage across strategic vertical markets. The Company About Culligan QuenchCulligan Quench offers bottle-free filtered water solutions for healthy and environmentally conscious consumers outside the home, through direct sales and independent dealers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers, purify the existing water supply to provide reliable and convenient filtered water to a broad mix of businesses, including government, education, healthcare, manufacturing, retail, hospitality, and other large commercial customers, including more than half of the Fortune 500. Culligan Quench has grown from a small regional company to a national and international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. The Company has a sustainable mission and value proposition and is the leading consolidator in a fast-growing market. Headquartered in King of Prussia, PA with a secondary large US presence in Dallas, TX, Culligan Quench has sales and service operations across North America to serve our 130,000+ customers, and a network of over 300 independent dealers selling products under the brand names Pure Water Technology, Wellsys, Waterlogic, and Culligan. Culligan Quench is a Culligan Company. About CulliganFounded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit ***************** Values: 5CsCulligan as OneConsumer's come first Commitment to InnovationCourage to do what's right Consistently deliver exceptional results Key Responsibilities Drive Quench's rapid growth by generating commercial ice sales through face-to-face interactions, calls, and B2B outreach. Conduct on-site meetings and site surveys to engage and solution with customers to place Culligan Quench's commercial ice product offerings. Identify customer needs, budget constraints, and overcome objections to propose customized solutions. Collaborate with internal stakeholders to design and execute effective selling strategies. Establish and nurture relationships with key decision-makers within target organizations. Meet or exceed new business sales goals with consistent daily/weekly activity. Handle administrative duties such as preparing sales reports, maintaining records, and filing expense account reports. Maintain regular and reliable attendance. Qualifications Strong technical selling and negotiating skills; ability to overcome customer objections. Proven track record of achieving or exceeding sales quotas who is motivated by growth and success in a competitive landscape. Experience learning and selling technically complex products - preferably within the industrial sector. Excellent communication skills, both via phone and email, with a clear, enthusiastic approach, good listening skills, quick understanding of customer needs, and strong follow-up skills. Ability to work independently and adapt quickly and resourcefully to changing situations. Solid team player with outstanding integrity. Proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint). Proficiency in Salesforce.com or comparable CRM system. In-Market travel required. Highlights Base salary plus uncapped monthly commissions OTE: Year 1: $90-110k, Year 2: $100-130k Remote, 3 days out in territory Benefits Medical, Dental, Vision which start day one 401(k) match of 50% up to 6% PTO and Holidays Mileage reimbursement up to $700/ month Up to $100 monthly phone stipend ApplicantsBeware of fake job offers falsely claiming affiliation with our company. · We never request banking details or other personally identifiable information during interviews.· Our recruiters will never ask prospective employees for payment to apply for a position or as a condition of employment.· Official emails are from our domain. Our approved emails will come from @culliganquench.com. Verify offers through our official HR channels to safeguard your privacy and security. If you have any questions or suspicions regarding the authenticity of any job posting or communication allegedly by or on behalf of Quench, please contact us immediately at ********************. Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Benefits/Perks * Medical insurance * Dental insurance * Vision insurance * 401K retirement with company match * Vacation, paid time off * Company-provided workwear, cell phone, tablet * Company-paid training * Additional Culligan Corporate Subject Matter Expert training offered * Employee discounts for Culligan in-home products * Eligibility for annual recognition and training meetings/events Comprehensive training provided. We will teach you everything you need to know to launch your career in the high-growth water treatment business! Culligan Water is seeking an individual to provide installation, service, and repair of Culligan products in homes and/or businesses. Our products include water softeners, drinking water systems and solutions for problem water. The service technician provides repairs, upgrades, maintenance, and installations for Culligan equipment and products in customers' homes and/or businesses. The technician's goal is to provide the maximum amount of quality service to Culligan customers. Responsibilities * Performing all diagnostics and analysis to troubleshoot and repair equipment in a timely and efficient manner * Installing, upgrading, and maintaining equipment * Completing paperwork related to tasks in an accurate and timely manner * Assisting other employees with the delivery and installation of products/equipment * Maintaining company vehicles, tools, and equipment * Communicating positively with customers and maintaining positive public relations for the company * Following all rules and regulations about safety and Culligan policies Qualifications * High school diploma or GED * Plumbing experience is highly preferred * Minimum two years of installation and maintenance experience preferred * Excellent communication skills, both written and verbal * May require lifting/moving equipment from 50-75 lbs About Culligan As the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Headquartered in Rosemont, Illinois, Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems. Compensation: $23.00 - $26.00 per hour About Culligan Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now. Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry. This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.

As the world's leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial and industrial customers. Headquartered in Rosemont, Illinois, Culligan International offers technologically advanced, state of the art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems and whole-house filtration systems. #LI-DNI

The Staff Accountant will be responsible for general ledger accounting, prepaids, month-end close, Intercompany Debit and Credit Memos (and journal entries associated with Intercompany activity), bank reconciliations, and assisting as needed with projects and reporting. This will be the ideal opportunity for someone who has one to two years of staff accountant level work experience and is looking for the next step in their career and a role which will provide opportunities to further develop existing skillsets as well as be trained and progressed within the team. The ideal candidate for this role will be comfortable working and thriving within a collaborative team environment and someone unafraid to use their initiative, ask questions and drive themselves and the team towards the best possible outcomes. Responsibilities: Participate in month end close process which includes, but is not limited to, creating journal entries, prepaid amortization, bank reconciliations, and assisting with supplemental reporting, as needed. Clear daily banking transactions in our SAP Banking APP and assist with monthly bank reconciliations Prepare Intercompany Debit and Credit Memos to our Intercompany partners. Prepare journal entries related to all Intercompany transactions. Assist with Intercompany statements at month-end and Intercompany Balances reconciliations at month-end. Prepare month-end reconciliations in Blackline. Establish and maintain strong relationships with our intercompany partners. Collaborate with key finance and accounting personnel across the company to ensure the appropriate and timely recording of intercompany transactions. Support with quarterly and year-end audit reviews conducted by Internal and External Auditors. Assist in departmental improvements and ad hoc projects. Requirements: Bachelor's Degree (B.S.) in Accounting 2 - 3 years of comparable work experience Familiarity with US GAAP Proficiency in MS Office products - intermediate to advanced knowledge of MS Excel Strong accuracy and attention to detail Manufacturing experience and inventory experience a plus Ability to adapt in fast-paced environment is a plus Competencies: To perform the job successfully, an individual should demonstrate the following competencies in this position: Resourcefulness Customer Focus Team Player Analytical Judgement/Decision Making Detail Orientated Target Salary Range: $60,000-$70,000 per year. Exact pay will be based on factors including, but not limited to, relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability, and 401(k).

Job Title: Director, Customer Service Division: Consumer Product, PurePlay (APEC) Supervisor: Sr. Director, Brand Marketing Description: The Director of Customer Service will lead and elevate the Customer Care function for our multi-brand eCommerce business, directing the team in alignment with the company's strategies, initiatives, and operations. Partnering closely with the Sr. Director of Brand Marketing, this leader will play a key role in continuously improving the end-to-end consumer journey, embedding customer insights into business decisions, and driving long-term loyalty. The Director will also collaborate with Product, Sales, and Supply Chain teams to close feedback loops, proactively resolve recurring customer pain points, and equip frontline agents with the tools, training, and brand-aligned voice needed to deliver exceptional service. Responsibilities: * Strategic Leadership * Define the vision and roadmap for the Customer Service team in alignment with business growth, consumer expectations, and brand strategies. * Partner with Brand Marketing leadership to embed customer care as a critical part of the end-to-end consumer experience. * Lead the design and implementation of continuous improvement initiatives that reduce friction across the consumer journey. * Lead brand consolidation efforts within Customer Service operations to ensure consistent processes, tone, and experience across all brands. * Customer Care Excellence * Oversee day-to-day operations of Customer Care across all channels * Establish and monitor KPIs dashboard around response time, resolution rate, CSAT/NPS, and agent productivity to ensure exceptional service standards. * Implement scalable systems, knowledge bases, and troubleshooting guides to support agents in delivering accurate, empathetic, and brand-consistent service. * Training & Enablement * Equip agents with up-to-date training materials, product knowledge, escalation procedures, and communication guidelines. * Build a culture of coaching and professional development to continually elevate team capabilities. * Service Technology and Innovation * Explore and implement emerging technologies, including AI-driven solutions, to enhance customer support efficiency and effectiveness. * Evaluate and integrate new platforms, tools, and resources into existing systems to improve service delivery. * Stay ahead of industry trends and proactively recommend technology enhancements that align with customer and business needs. * Cross-Functional Collaboration * Work with Product and Quality teams to capture, analyze, and act on customer feedback, proactively addressing recurring issues. * Collaborate with Supply Chain to ensure fulfillment and returns processes meet customer expectations. * Partner with Technology/IT to implement service tools, CRM platforms, and automation that increase efficiency and customer satisfaction. * Insights & Continuous Improvement * Leverage data and analytics to identify service trends, root causes of customer issues, and opportunities for improvement. * Share insights with leadership to inform marketing campaigns, product development, and operational decisions. * Drive the evolution of self-service tools, FAQs, and proactive communication strategies to reduce inbound contact and empower customers. Required Qualifications: * Bachelor's degree required. * 10+ years of progressive leadership experience in Customer Service/Customer Experience, preferably in an eCommerce or consumer products industry. * Proven track record of leading a large, high-volume, multi-channel customer service teams. * Experience assistance with implementing and optimizing CRM, helpdesk, or contact center technologies (Zendesk, Gorgias, Salesforce Service Cloud, etc.). * Demonstrated ability to design and track customer service KPIs and drive performance against them. * Proven experience implementing new platforms, automation, or AI-driven tools in a customer service environment * Strong understanding of sales enablement and experience driving upsell initiatives within service channels. * Experience partnering cross-functional team to improve customer outcomes. * Expertise in continuous improvement methodology and a passion for consumer-centric innovation. * Exceptional communication, leadership, and change management skills. * Direct experience in technical water filtration products strongly preferred. Competencies: To perform the job successfully, an individual should demonstrate the following competencies in this position; Customer-Centric Mindset, Strategic Thinking, Cross-Functional Collaboration, Operational Excellence, Data-Driven Decision Making, Change Leadership, People Leadership & Coaching, Communication & Influence, Problem Solving & Resolution, Adaptability & Resilience About Us - The PurePlay business is a growing portfolio of purpose-driven water filtration brands and part of Culligan International, a private-equity held company based in Rosemont, Illinois. Our PurePlay brands serve a shared mission: to make clean, great-tasting, and contaminant-free water accessible in every household. * APEC Water is our flagship brand, widely trusted by professionals and discerning consumers alike for its uncompromising performance, rigorous engineering, and industry-leading reverse osmosis systems. * Express Water brings bold design and modern simplicity to everyday households, delivering powerful water filtration in sleek, user-friendly formats-designed for DIY installers and first-time buyers alike. * CuZn extends our professional-grade portfolio with performance-focused specialty filters, while * Pure Blue delivers reliable, accessible solutions tailored for value-seeking families looking for high-quality hydration with minimal complexity. Across the portfolio, we combine technical credibility with consumer-first thinking-creating products that are engineered to perform, built to last, and positioned to win in every channel. Target Salary Range: $115-135k per year plus bonus. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k). #LI-CY2

Job Description The Electrical Controls Engineer II will collaborate with a cross-functional team to execute complex, custom capital water filtration projects, requiring strong engineering knowledge and a willingness to travel for on-site support. Responsibilities: Design moderately complex custom products and modify 3D and 2D drawings using SolidWorks and AutoCAD Read and modify Piping and Instrumentation Diagrams (P&IDs) Prepare and maintain accurate Bills of Materials (BOMs) for projects Collaborate with manufacturing teams to resolve design and production challenges Analyze moderate design problems and develop practical solutions quickly to keep projects on schedule Coordinate between cross-functional teams to ensure projects are completed according to established goals and timelines Provide training and technical support to team members and customers Troubleshoot moderate design problems to determine the root cause, and implement timely corrective actions Collaborate with quality control teams to carry out test procedures Collaborate and support the field service team both remotely and in-person Troubleshoot field issues via phone support or in the field. Perform other duties as assigned to support departmental and organizational goals. Requirements: Bachelor of Science Degree in electrical engineering (Preferred) or related field 2-4 years of electrical/controls engineering experience. Ability to design control enclosures with PLC and HMI (Allen-Bradley platforms) hardware/software development a plus Ability to understand equipment specifications and read mechanical blueprints, electrical schematics, and P&IDs Ability to create instrument, valve, and load lists with their respective electrical information. Ability to select PLC hardware, design/layout/build PLC panels, and program/troubleshoot PLC systems. Familiarity with industrial communications protocols, including RS232, RS485, Modbus, TCP/IP, BACnet, Profibus, and Ethernet Ability to work and communicate effectively with all stakeholders and clients Ability and willingness to travel 20-25% to support customer needs (Installs, Startups, Troubleshooting, etc.) Ability to remain on your feet for extended periods throughout the workday. Capability to lift and carry light to moderate weight (typically up to 25-50 lbs.) as part of routine tasks. Comfortable performing physical activities in a fast-paced environment. Competencies: To perform the job successfully, an individual should demonstrate the following competencies in this position: Integrity Team Player Customer Focus Initiative Detail Oriented Excellence Analytical & Troubleshooting Skills Oral & Written Communication Adaptability Target Salary Range: $80,000 - $110,000 per year. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k).

The Learning and Training Development Lead is responsible for assisting the Learning Management System (LMS) operational and the Training Department. Plan, Design, Build, Test & Launch of learning modules. This position will require acquired knowledge of corporate functions, policy, philosophy, organizational structure, objectives, and practices. * Key responsibilities for this position include maintenance of current training programs, oversight of the learning management system, and managing the development process for new projects to meet the growing needs of the organization * Lead projects within the Training & Learning Development team in design, development, * Manage procurement and distribution of training projects to support pilots, rollouts, and operational goals * Develop and maintain project priorities and timelines in alignment with operational needs * Provide analysis, technical and experienced recommendations in all relevant areas * Possess an understanding of organization and operational practices and ability to develop and design scalable training to support * Provide analysis, technical, and experienced recommendations in all relevant areas * Collect and monitor data to support training objectives * Develop high-quality presentations and reports * Strong analytical and critical-thinking skills; detail oriented * Research and test new training technology platforms * Remain current in learning and design trends and advancements to propose innovative learning solutions to solve business needs * Identify competencies and tools for measuring those technologies and advancements * Ensure functionality and framework of LMS support goals and program needs * Stay abreast of organizational strategy, performance and challenges * Other duties as assigned per business needs * 2-3 years of instructional system design experience * Knowledge and experience in adult learning * Experience with eLearning authoring tools * Extremely detail-oriented, organized, methodical, quality-conscious, and customer-centric, with a reputation for superb follow-through. * Ability to learn quickly and work in a fast-paced environment. * Excellent oral and written communication skills. * Excellent customer service and collaboration skills. * Ability to work independently and within a team environment. * Ability to work within project timelines, establish priorities, and meet milestones and deliverables. * Practice and promote teamwork at all times. Set a good personal example of attitude and performance. * Must be innovative, results/detail-oriented, and a team player. * Travel up to 15% of the time

Job Description Job Title: Category Manager Division: Consumer Product, PurePlay (APEC) Description: We are seeking a dynamic and analytical Category Manager to lead category and business management across a multi-branded consumer products portfolio. This role is pivotal in driving growth in water filtration and related categories, with a primary focus on eCommerce (85% Amazon) and secondary focus on Hardware Retail (15%). The Category Manager will serve as the bridge between sales, marketing, supply chain, and insights-leveraging data to shape strategy, drive sell-in and sell-through performance, and deliver category leadership. Responsibilities: · Category & Business Analytics Conduct category and competitive analysis within water filtration and adjacent categories across Amazon and retail channels. Translate data into actionable insights to guide portfolio strategy, pricing, and promotional planning. Build dashboards, scorecards, and reports to track performance against KPIs, including share, sales, and profitability. · Go-to-Market & Retail Readiness Support Amazon account management through content, assortment, pricing, and promotional strategies. Collaborate with retail sales to ensure line reviews, promotional plans, and category presentations are backed by insights. Partner with marketing to align launches, packaging, and messaging to customer and channel needs. · Insights & Strategy Develop deep understanding of consumer behavior, product reviews, and purchase drivers within water filtration and related categories. Monitor competitor performance and pricing to inform agile decision-making. Provide thought leadership on where to invest for portfolio growth across channels. Required Qualifications: Bachelor's degree required 5+ years in category management, business analytics, or sales strategy within consumer products (CPG or durable goods preferred). Proven experience with Amazon Vendor Central / Seller Central tools and retail customer reporting platforms. Strong analytical skills with proficiency in Excel, Power BI, or similar analytics tools. Ability to build compelling presentations and storytelling with data. Experience collaborating cross-functionally with sales, marketing, supply chain, and finance. Excellent organizational skills and ability to manage multiple priorities across brands and channels. Competencies: To perform the job successfully, an individual should demonstrate the following competencies in this position; Strategic Thinking, Analytical Mindset, Commercial Acumen, Collaboration & Influence, Customer & Market Orientation, Agility & Problem-Solving About Us - The PurePlay business is a growing portfolio of purpose-driven water filtration brands and part of Culligan International, a private-equity held company based in Rosemont, Illinois. Our PurePlay brands serve a shared mission: to make clean, great-tasting, and contaminant-free water accessible in every household. · APEC Water is our flagship brand, widely trusted by professionals and discerning consumers alike for its uncompromising performance, rigorous engineering, and industry-leading reverse osmosis systems. · Express Water brings bold design and modern simplicity to everyday households, delivering powerful water filtration in sleek, user-friendly formats-designed for DIY installers and first-time buyers alike. · CuZn extends our professional-grade portfolio with performance-focused specialty filters, while · Pure Blue delivers reliable, accessible solutions tailored for value-seeking families looking for high-quality hydration with minimal complexity. Across the portfolio, we combine technical credibility with consumer-first thinking-creating products that are engineered to perform, built to last, and positioned to win in every channel. Target Salary Range: $118 - 130k per year plus bonus. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k).

The Lead Title Specialist reports to the Title Supervisor and assists the Title Supervisor with monitoring the incoming/outgoing mail. The Lead Title Clerk will scan, upload, and distribute the title documents to the Title Center team. The Lead Title Specialist will verify customer SLAs are met with the intake, the vaulting, and/or the release documentation. * Monitors, scans, imports, all titling documents received in the mailroom. * Tracks SLA statistics for intake, vaulting, and/or releasing of title documents. * Identifies SLA challenges and reports to the Title Supervisor. * Accurately records incoming/outgoing titles and documents daily according to established procedures. * Professionally and courteously interacts with state/county offices, tag agents, lenders, and dealers, to provide information in response to inquiries pertaining to the title transactions. * Records all transaction details, including customer requests and resolution, in the Activity History of DDIs software program. * Responds to email inquiries from both internal and external customers in a timely and professional manner * Ships packages to multiple locations, both domestic and international. * Delivers documents to SC DMV agency as needed. * Maintains an organized workspace/area that is conducive to the overall success of the department. * May be required to work overtime as the business needs arise. * Assists with other functions and/or duties as needed. * Desired qualifications include experience in communicating and collaborating with team members electronically.

The Engineer II - Electrical & Embedded Software has a primary focus on embedded software with a strong background in hardware design. This role supports the design, development, and support of embedded software and electrical hardware for Culligan's residential, retail, and commercial water treatment products. This individual will contribute to new product development and continuous improvement initiatives. This is a hybrid position based on out of Rosemont, IL. Responsibilities: Develop embedded software for microcontroller-based systems, including system-level architecture, control logic, sensor data processing, and communication protocols ensuring modularity, scalability, and maintainability. Perform software integration, unit and regression testing to validate functionality and reliability. Troubleshoot firmware issues using oscilloscopes, logic analyzers, and debuggers; optimize code for performance and resource efficiency. Support schematic capture, PCB layout, and prototype development for new and existing products. Assist with selecting components based on system requirements, performance, and cost. Contribute to creating schematic capture and PCB layout using Altium. Support building and testing prototypes, design validation, and support transition to production Assist with ensuring hardware designs meet relevant safety, EMC/EMI, and regulatory standards (UL, CE, FCC). Generate and maintain electrical design documentation, BOMs, test reports, software requirements, design specifications, and test plans. Work closely with mechanical and manufacturing teams to ensure cohesive product development. Participate in all phases of the product development lifecycle-from concept and design through testing, release, and field support. Identify opportunities for design optimization, cost reduction, and performance enhancement. Support junior engineers and contribute to technical reviews and knowledge sharing. Perform other job responsibilities as needed. Requirements: Bachelor of Science degree in electrical engineering and/or computer science. 3+ years embedded software experience is required - this role is primarily embedded firmware focused. Prior experience in electrical engineering (circuit design / boards / hardware support) preferred. Proficiency in programming/debugging in C/C#/C++/Python language and compiling source code. Proficiency in reading and interpreting electrical schematics, mechanical 3D models and P&IDs. Proficiency in using PCB layout software and basic CAD to create circuit & PCB drawings. Proficiency in building prototype hardware and test equipment with direction. Strong problem-solving skills and attention to detail. Ability to work collaboratively and cross-functionally in a team environment. Competencies: To perform the job successfully, an individual should demonstrate the following competencies in this position: Quick Learner Creativity & Innovation Analytical & Troubleshooting Skills Detail Oriented Initiative Integrity Conceptual Ability Customer Focus Oral & Written Communication Target Salary Range: $89,000 - $99,000 salary a year with the opportunity for eligible employees to earn additional compensation pursuant to the Company's bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k). #LI-LV2

SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces - from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies. At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 800 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together! Position Overview The Bilingual Account Executive is a hands-on sales position responsible for managing a group of key customers, commonly referred to as a book of business. The Account Executive grows their book of business through relationship-building, consultative, and solutions selling, and prospects for new customers to develop. What you'll do: * Manage sales and operations for high volume key customer accounts including daily orders, bids, and deliveries * Proactively sell and service key accounts by identifying customer needs * Make presentations to customers as needed * Build customer profiles * Process bids and quotes * Execute and complete sales orders * Coordinate logistics of delivery and acceptance of customer orders * Maintain productive relationships with other key players in the branch Skills We Are Seeking * Nursery experience required * 2-3 years of selling experience preferred. Selling experience in the landscape/nursery/horticultural industry a plus! * Proven ability to build strong relationships with internal and external customers * Bilingual Proficiency - candidates who are conversational in English/Spanish are preferred. * Ability to think quickly and act with a sense of urgency * Degree in a Business/Management discipline or equivalent experience preferred * High school diploma or equivalent required Compensation & Benefits: * Competitive Compensation * Medical, Dental and Vision plans * Paid Time Off, Paid Holidays * DailyPay available! * 401k with company match * Tuition Reimbursement * Lucrative Associate Referral Program * Company Apparel and Work Boot Vouchers * Opportunity for Advancement * Paid Training and Business Certifications Available * Free Counseling Services/Employee Assistance Program * Life Insurance and Short- and Long-Term Disability Insurance * Product Discounts * Most Branches never work Sundays! * Compensation Range: $65-80k/annually base salary THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION. SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law. If you are ever unsure whether a message is really from SiteOne, here's how to protect yourself from recruiting scams: * SiteOne will never ask for payment, sensitive personal info, or documents over email, messaging apps., or interviews * All SiteOne job openings and updates will be posted on our official careers page: **************************** * SiteOne job related emails will be sent with a @siteone.com. All other variations are likely fraudulent. * You can always reach our SiteOne team directly at ********************** to confirm Starting pay will depend on factors such as location and experience, and will always meet or exceed applicable state and local minimum wage laws.

Plant Manager Supervisor: Senior Director of Operations Description: The Plant Manager focuses on effectively leading an operations team to achieve daily production, warehousing, quality, cost and delivery requirements to support the business operating plan. This position is expected to develop and maintain adequate staffing and capacity plans across all plant operations. The Plant Manager must be able to positively manage a skilled workforce by collaborating with multi-functional teams as well as assessing talent development. Most importantly, this candidate will create a lean culture which embraces change and focus on continuous operational improvements. The ideal candidate will effectively manage a highly complex engineered-to-order environment and possess the ability to quickly identify gaps, design and implement processes, and lead an empowered team. Responsibilities: Oversees planning, budgeting, scheduling, production and overall quality of the products produced Develop business plans, staffing plans and forecasts (implementing lean manufacturing concepts) Direct production to ensure cost effectiveness and safety, quality, accuracy and performance standards Expert “hands-on” knowledge of manufacturing process Oversee the management of warehouse/shipping operations Coordinate with HR Business Partner on Human Capital Strategy, employee relations as well as development Continuously review and improve operational productivity Facilitate problem solving within departments and cross functionally Plan, organize, and direct plant operations to ensure the company's strategic goals are met in a timely, cost-effective manner that provides optimum quality and on-time customer delivery Prepare and submit operating reports to management to inform and recommend methods to improve efficiency and effectiveness Promote employee engagement and talent development through feedback and long term development Research and implement investments in technology, equipment or systems that will enhance the plant's production capabilities to optimize production, improve efficiency and reduce conversion cost Push the improvement of processes using Lean tools and by creating and sustaining a continuous improvement environment Review manufacturing methods and develop product/process/ system strategies to meet company objectives for quality, cost, responsiveness and growth Gain appropriate outside resources to ensure the annual business plan and planned projects are realized Drive operational excellence, Lean tools, best practices, and continuous improvement Other tasks assigned Requirements: Bachelor's degree in engineering, business or an operations related field or equivalent operation experience Minimum of 7 years of progressive manufacturing management experience 5 years managing and directing the activities of supervisors and developing people Competencies: To perform the job successfully, an individual should demonstrate the following competencies in this position: Integrity, Resourcefulness, Customer Focus, Team Player, Adaptability, Excellence. Target Salary Range: $110,000 - $150,000 salary a year with the opportunity for eligible employees to earn additional compensation pursuant to the Company's bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k). Benefits: Competitive salary and bonus. Comprehensive benefits package, including health, dental, and vision insurance. Professional development and training opportunities. Opportunity to work with a market leader in water treatment solutions.

The Financial Analyst is responsible for month-end, quarter-end and year-end closing for various Ritchie Brothers entities. The Analyst will carry out accurate and timely financial reporting while working with various stakeholders in the organization to obtain insight to execute on deliverables. The Financial Analyst will be expected to contribute and support key initiatives including standardization and process improvements. This is a hybrid role based out of our Westchester, IL office. The expectation is to be in office 3 days/week. * Responsible for month-end, quarter-end and year-end closing for various Ritchie Brothers entitles. * Ensures accurate and timely financial reporting while working with various stakeholders in the organization to obtain insight to execute on deliverables. * Supports key initiatives including standardization and process improvements. * Prepares and comments on the Balance Sheet and Net Income Statements. * Review & prepare month-end journal entries. * Prepare variance analysis - P&L and Balance Sheet. * Complete monthly account reconciliations and compliance reporting. * Complete SOX control requirements ensuring full SOX compliance, including but not limited to IPEs and WPs. * Ensuring adherence of Corporate Accounting Policies. * Perform other duties as assigned. * 2-5 years of Financial Analyst experience. * Good Interpersonal skills. * Excellent Communication skills both verbal and written. * Competent Problem-solving skills. * Competent Technical skills. * Ability to think critically and tactical and timely decision making skills. * Ability to work in-office 3 days/week in Westchester, IL.

Job Description The Project Manager is responsible for leading cross-functional teams to execute complex water filtration projects, driving process improvements, ensuring thorough documentation, and collaborating with the Engineering Manager to enhance operational efficiency and reduce costs. Responsibilities: Create and modify 3D models and 2D drawings using SolidWorks and AutoCAD. Develop Piping and Instrumentation Diagrams (P&ID) and General Arrangement (GA) drawings to support project requirements. Prepare and maintain accurate Bills of Materials (BOMs) for projects. Collaborate with manufacturing teams to resolve design and production challenges. Analyze issues and develop practical solutions quickly to keep projects on schedule. Adapt designs and processes to meet changing project needs. Work closely with project managers, engineers, and other stakeholders to ensure successful project execution through clear and effective communication. Coordinate between cross-functional teams to ensure projects are completed according to established goals and timelines, provide appropriate escalation, anticipate issues/problems, and make delivery trade-offs to balance business requirements and technical constraints Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts daily, identifying resource needs, performing quality review, and escalating functional, quality, and timeline issues appropriately Coordinate and conduct regular cross-functional project team meetings, maintain and distribute timely meeting minutes as well as actions, decisions, issues, and communication logs Determine appropriate revenue recognition, monitor costs/margins in real-time Incorporate approved changes into work statements, cost, and schedule baselines Lead process improvement initiatives aimed at enhancing departmental efficiency and operational workflows, utilizing methodologies such as Lean or Six Sigma to achieve measurable results. Design and implement strategies for process optimization, leveraging methodologies such as Lean or Six Sigma, and monitor key performance indicators to assess effectiveness. Develop, maintain, and update all necessary process documentation, including Standard Operating Procedures, work instructions, engineering specifications, and project reports, to support process improvement efforts. Provide training and technical support to team members on new processes, procedures, and systems to ensure successful adoption. Perform other duties as assigned to support departmental and organizational goals. Requirements: Bachelor of Science Degree in Engineering, ideally with a concentration in Lean principles or a related discipline. 2-4 years of project engineering with 1-2 years of project management experience is a plus. (Custom complex equipment experience preferred) Ability to understand equipment specifications, basic electrical controls, and review engineering submittals & equipment manuals for compliance. Ability to work and communicate effectively with all stakeholders and clients Ability to remain on your feet for extended periods throughout the workday. Capability to lift and carry light to moderate weight (typically up to 25-50 lbs.) as part of routine tasks. Comfortable performing physical activities in a fast-paced environment. Competencies: To perform the job successfully, an individual should demonstrate the following competencies in this position: Integrity Team Player Initiative Detail Oriented Excellence Oral & Written Communication Adaptability Target Salary Range: $80,000 - $100,000 per year. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k).

The Senior Tax Analyst is responsible for managing state and local tax compliance, planning, and reporting. This role requires technical expertise in state tax regulations, excellent analytical skills, and the ability to collaborate across departments to ensure compliance and optimize tax strategies. This is a hybrid role (3 days a week in office) based out of our Westchester, IL office. Tax Compliance & Reporting * Prepare and review, state and local income tax returns and supporting workpapers. * Ensure accurate and timely regulatory filings and respond to data requests. * Prepare and reconcile state tax payables and related accounts. * Assist with quarterly and year-end income tax provisions (ASC 740). * Support tax audits by preparing documentation and responding to information requests. * Manage the outsourcing of the real estate and business personal property tax function. * Prepare and maintain fixed asset records and related tax reporting. * Respond to state notices as required. Tax Planning & Analysis * Perform state nexus determinations and ensure compliance with applicable laws. * Conduct state tax planning and apportionment calculations. * Research and analyze complex state and local tax issues to determine appropriate tax treatment. * Provide technical advice and prepare detailed memorandums on tax matters. * Stay current on state tax legislation and assess its impact on the business. Collaboration & Process Improvement * Work closely with accounting, legal, and other internal teams on tax-related issues. * Manage property tax vendor relationships and oversee related account accruals. * Help manage financial tax forecasting and prepare projected tax obligations. * Identify and implement process improvements to enhance efficiency and manage risk. * Evaluate tax implications of business operations and decisions in collaboration with other departments. * Assist with managing the income tax return third-party preparers' deadlines and requests. * Education: Bachelor's degree in Accounting, Finance, or related field (required). Experience * Minimum 2 years in tax within public accounting or * 3-4 years in private industry focused on tax preparation and compliance. * Strong knowledge of state tax regulations. * Detail-oriented with excellent analytical and problem-solving skills. * Strong communication and organizational abilities. * Ability to work independently and meet deadlines. Preferred Skills & Competencies * CPA designation preferred. * Experience with OneSource Tax Provision (OTP) and Oracle. * Advanced research and interpretation of state and local tax laws. * Experience with BNA fixed asset software, Alteryx, and Copilot are a plus. * Advanced knowledge of Excel.

About Us: Our culture is characterized by collaboration, inclusivity, and a commitment to continuous learning, fostering an environment where diverse perspectives lead to groundbreaking solutions. Team members are empowered to share ideas and experiment across teams in all aspects of the business, fostering innovation and creativity. Leading-edge technologies and inclusive practices drive both individual and collective growth as we modernize and grow our technical capabilities. Responsibilities: * Developing software to implement our wide-range of business functionalities on the web, used by IronPlanet internal people as well as end users. * Working with third party systems from our industry partners or customers, to integrate them with our web system and facilitate real-time data exchanges. * Participating the testing and performance tuning. Qualifications: * Bachelor's degree in computer science, Information Technology, or a related field. * 4+ years of hands-on experience in backend development with programming languages such as Python, Java, or Go.. * Strong knowledge of Spring Framework (e.g., Spring Boot, Spring Data, Spring Security) and building RESTful APIs. * Solid understanding of distributed systems, microservices architecture and event-driven systems * Experience with relational databases (e.g., MySQL, PostgreSQL) * Experience with modern Lean Software development, pair programing, TDD and Trunk Based Development * Good awareness of CI and CD approaches and tools. * Strong problem-solving skills and a data-driven approach to decision-making. * Strong communication and collaboration skills, with the ability to work effectively in a remote team environment.