Ritter Communications jobs in Jonesboro, AR

Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, cloud and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 155 communities and more than 57,000 customers in Arkansas, Texas, Missouri and Tennessee. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience. We are currently looking for a residential Technical Support Representative (TSR) to join our team! Ideal Candidates: Are inquisitive and have an aptitude for effective problem-solving Enjoy solving problems and helping to build rapport with customers Demonstrate advocacy for internal and external customers Enjoy working in a team-oriented, professional office environment with awesome like-minded people Some of our very best TSRs are seeking to gain experience in the Information Technology and Networking industry and, in time, have moved into other positions within our company! What You'll Do Our TSRs serve as the primary point of contact for residential internet, TV, and telephone customers with service-related issues. TSRs main responsibilities include: Ensuring every customer receives outstanding service by providing a friendly environment, a willingness to listen to customer needs, and adapting their communication style to the needs of the customer Thinking logically and following standardized procedures to solve technical issues Proficiently documenting troubleshooting steps during conversations with customers Logging all calls handled Checking and responding to support emails and chats Maintaining confidentiality and security of all customer information Making outbound calls for the purpose of follow-up and support Maintaining schedule flexibility, including weekends and holidays What You'll Bring to The Table Enthusiasm for an entry-level position in a fast-growing company with many opportunities for personal growth and advancement opportunities Excellent customer service mindset and skills, with prior experience working with customers The ability to learn quickly and apply coaching feedback Basic knowledge and personal use of internet technologies with mobile devices and desktop computers/notebooks Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner Associates degree in Computer Technology or a related field is preferred but not required What You'll Love About Working With Us Meaningful Benefits As a member of the Ritter Communications team, you will have access to competitive compensation and an outstanding benefits package, which includes health, dental, vision, cancer, accident and life insurance, as well as short-term and long-term disability coverage. On top of our already strong 401(k) match program, you will receive additional company funded 401(k) contributions to help you reach retirement goals even faster. Time Off We invest in the wellness of team members through paid time off, company-funded health savings accounts, and free gym memberships. Performance-based compensation Technical Support Representatives are eligible to receive monthly incentives based on performance, above our normal hourly salary. We also offer promotion opportunities to TSR 2 and TSR 3 levels for even more earning potential. Upon achievement of optional CompTIA ITF+, A+, and Network+ certifications, employees are eligible for additional hourly compensation. Room to Grow We understand that career development is important to you. It is important to us, too. In the ever-evolving world of technology, continuous learning is vital. From tuition reimbursement to certifications to paid training opportunities, we provide our team with the tools and resources they need to keep skillsets sharp and career paths thriving. Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We strive to maintain a drug-free workplace. We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, cloud and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 155 communities and more than 57,000 customers in Arkansas, Texas, Missouri and Tennessee. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience. General Summary: The Vice President of Outside Plant Construction and Engineering oversees planning, design, and construction of new fiber optic networks for new and existing markets. This individual has responsibility for upgrades to existing HFC and copper networks as well. Reporting directly to the CTO, the VP drives strategic initiatives, optimizes operations, and leads a high-performing team to deliver projects on time, within budget, and in accordance with industry standards. The ideal candidate will have extensive experience in the telecommunications industry, a strong background in construction management, knowledge of fiber network planning and engineering principles, and a proven track record of delivering large-scale fiber deployment projects. Essential Job Functions: * Work closely with CTO and other senior executives to define the company's infrastructure goals. * Provide strategic leadership to construction and engineering departments to develop and implement construction plans that align with the company's overall business objectives. * Lead and mentor a team of construction and engineering managers, promoting a collaborative and results-driven environment. * Develop and manage operating and capital budgets, implementing appropriate spending controls, and providing reports and metrics as required to track financial performance ensuring targets are met or exceeded. * Identify and mitigate risks such as budget overruns, project delays, and safety incidents, etc. to ensure projects are completed on time, within scope, and within budget while meeting or exceeding quality and safety standards. * Negotiate and manage relationships with contractors, subcontractors, and vendors to ensure high-quality work at competitive rates. Monitor performance to ensure compliance with contract terms and deadlines. * Serve as the primary point of contact for all construction-related matters with internal stakeholders, including engineering, operations, and executive leadership teams. * Establish and maintain strong relationships with external stakeholders, including local government officials, regulatory bodies, and community leaders. * Foster a culture of continuous improvement by implementing innovative strategies, tools, and processes that enhance efficiency, quality, and safety in construction. * Stay abreast of industry trends, technological advancements, and best practices in construction and engineering management within the telecommunications sector. * Travels to project areas, customer sites, business related meetings or events, and other Ritter Communications locations as required. * Other Duties as Assigned by the CTO of Ritter Communications. Knowledge, Skills, and Abilities: * Broad knowledge of construction standards within the telecommunications industry with expertise in fiber deployment * General knowledge of outside plant engineering principles for large-scale fiber networks * General knowledge of construction safety standards, local and federal regulations, and industry best practices. * Knowledge of reporting and delivering analytical solutions and the strategic use of information * Excellent leadership, organizational, and communication skills, with the ability to collaborate across multiple departments and stakeholders. * Strong financial acumen with ability to manage multi-million-dollar projects spanning several months or years * Skill in negotiating large contracts * Skill in operating various office equipment and software such as: personal computer, Microsoft Office, various project management software programs, etc. * Skill in problem solving and conflict resolution * Skill in reading and interpreting technical documents and information * Skill in oral and written communication * Strong financial acumen with ability to manage multi-million-dollar projects spanning several months or years * Ability to organize and prioritize multiple work assignments * Ability to create a team environment and sustain employee morale * Ability to travel for business requirements; must possess a valid Driver's License with a satisfactory driving record Education and Experience: * Bachelor's degree in construction management, engineering, business administration, or a related field (master's preferred). * Minimum of 15 years of progressive experience in telecommunications industry, with at least 5 years of senior leadership experience managing outside plant construction and engineering. * Proven track record of successfully managing large-scale, complex fiber deployment projects. Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We strive to maintain a drug-free workplace. We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, cloud and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 155 communities and more than 57,000 customers in Arkansas, Texas, Missouri and Tennessee. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience. We are looking for an experienced Install & Repair Technician to join our team. General Summary: The Install & Repair Technician is responsible for a variety of duties pertaining to the installation and repair of voice, video, and high-speed data services to residential and small/medium business customers via copper, coax, and fiber. This role performs technical work in the field and responds to customer issues with a high level of service quality. Essential Job Functions: * Installs all Ritter services including coax, copper, and fiber delivery; identifies correct cable pair in pedestals or terminal blocks; * Installs proper grounding for drop, inside wiring, and station protectors; * Locates trouble in service installations; repairs or replaces faults; * Checks loops and records proper readings as required by the company maintenance plan; localizes line trouble, and changes cable drops if required; * Assists central office in the installation and maintenance of data equipment, modems and four-wire circuits; * Repairs trouble in cable plant, drop wire, station wiring; * Coordinates internally on service installations and changes to update billing and plant records; * Maintains and repairs existing equipment by using test sets to locate line trouble; * Determines necessary repairs, which may include repairing wiring, station protectors, ground connections, running new wires and replacing jacks, lids and pedestals as needed; * Installs, repairs, and maintains cable/telecom lines and modems; * Assists in FTTH and Security installations; * Splices fiber to FTTH installations; * Coordinates with the Dispatch, Outside Plant Maintenance, and Construction departments to ensure that installation and repair work satisfies the Company's standards and meets customer expectations; * Takes 24-hour call periodically to resolve service problems in assigned systems; * Checks, maintains, and uses proper safety equipment as issued in conformance with the Occupational Safety and Health Act (OSHA) and Company safety rules and regulations; * Climbs poles, ladders, and other structures as needed; uses bucket truck when required; * Travels to customer sites, project areas, business related events, and other Ritter Communications locations. Knowledge, Skills, and Abilities: * Knowledge of company products and services; * Knowledge of company policies and procedures; * Knowledge of basic electronics, specification sheets, and circuit diagrams; * Knowledge of telecommunications/CATV plant equipment operations and maintenance; * Knowledge of telecommunications and CATV industry; * Knowledge of telecommunications color-codes for outside cable pairs; * Skill in operating service equipment including various hand tools and testing equipment; * Ability to communicate with co-workers and various business contacts in a professional and courteous manner; * Ability to read and interpret documents such as maps, staking sheets, and operating and maintenance instruction manuals; * Ability to pay close attention to detail; * Ability to evaluate, test, and repair sophisticated equipment; * Ability to improve or redesign procedures for specific installation/repair problems; * Ability to work independently and make sound technical decisions using information at hand; * Ability to effectively function as a team player; * Ability to travel for business requirements; must possess a valid Driver's License with a satisfactory driving record. Education and Experience: High School diploma or equivalent required with additional related technical training preferred. Must have one year of experience in the installation and repair of telecommunication equipment and services over either copper telephony or HFC networks with experience with both systems being preferred. Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We strive to maintain a drug-free workplace. We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

Ritter Communications is a leader among regional independent communications providers, offering business, residential and wholesale customers advanced internet, phone, video and cloud services. We invest heavily in the communities we serve by deploying proven, best-in-class infrastructure and technology while coupling it with a world-class customer focused experience. Founded in 1906 and headquartered in Jonesboro, Arkansas, Ritter Communications is committed to growing and evolving to meet the demands of today's ever-connected world. Grain Management, LLC, a leading investor in the communications sector, is the majority owner of the company in partnership with E. Ritter and Company, which also operates Ritter Agribusiness and Ritter Investment Holdings. We are looking for an experienced Installer to join our team. General Summary: The Installer is responsible for a variety of duties pertaining to the installation and repair of voice, video, and high speed data services to residential and small/medium business customers via copper, coax, and fiber. This role performs technical work in the field and responds to customer issues with a high level of service quality. Essential Job Functions: * Installs all Ritter services including coax, copper, and fiber delivery; identifies correct cable pair in pedestals or terminal blocks; * Installs proper grounding for drop, inside wiring, and station protectors; * Locates trouble in service installations; repairs or replaces faults; * Checks loops and records proper readings as required by the company maintenance plan; localizes line trouble, and changes cable drops if required; * Assists central office in the installation and maintenance of data equipment, modems and four-wire circuits; * Repairs trouble in cable plant, drop wire, station wiring; * Coordinates internally on service installations and changes to update billing and plant records; * Maintains and repairs existing equipment by using test sets to locate line trouble; * Determines necessary repairs, which may include repairing wiring, station protectors, ground connections, running new wires and replacing jacks, lids and pedestals as needed; * Installs, repairs, and maintains cable/telecom lines and modems; * Assists in FTTH and Security installations; * Splices fiber to FTTH installations; * Coordinates with the Dispatch, Outside Plant Maintenance, and Construction departments to ensure that installation and repair work satisfies the Company's standards and meets customer expectations; * Takes 24-hour call periodically to resolve service problems in assigned systems; * Checks, maintains, and uses proper safety equipment as issued in conformance with the Occupational Safety and Health Act (OSHA) and Company safety rules and regulations; * Climbs poles, ladders, and other structures as needed; uses bucket truck when required; * Travels to customer sites, project areas, business related events, and other Ritter Communications locations. Knowledge, Skills, and Abilities: * Knowledge of company products and services; * Knowledge of company policies and procedures; * Knowledge of basic electronics, specification sheets, and circuit diagrams; * Knowledge of telecommunications/CATV plant equipment operations and maintenance; * Knowledge of telecommunications and CATV industry; * Knowledge of telecommunications color-codes for outside cable pairs; * Skill in operating service equipment including various hand tools and testing equipment; * Ability to communicate with co-workers and various business contacts in a professional and courteous manner; * Ability to read and interpret documents such as maps, staking sheets, and operating and maintenance instruction manuals; * Ability to pay close attention to detail; * Ability to evaluate, test, and repair sophisticated equipment; * Ability to improve or redesign procedures for specific installation/repair problems; * Ability to work independently and make sound technical decisions using information at hand; * Ability to effectively function as a team player; * Ability to travel for business requirements; must possess a valid Driver's License with a satisfactory driving record. Education and Experience: High School diploma or equivalent required with additional related technical training preferred. Must have one year of experience in the installation and repair of telecommunication equipment and services over either copper telephony or HFC networks with experience with both systems being preferred. Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We strive to maintain a drug-free workplace. We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

Job Description Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 197 communities and more than 60,000 customers in Arkansas, Tennessee, Texas, Missouri, Kentucky and Louisiana. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience. General Summary: The Director of GIS & Mapping drives the company's enterprise-wide geospatial strategy, ensuring our GIS records, maps, and reports are up to date, accurate, and enable the business to make real-time data-driven decisions. This role oversees the design, governance, and optimization of GIS & Mapping systems and databases while championing the creation and adoption of process, procedure, and reporting to assist the business. As a people and organizational leader, the Director builds and develops a high-performing GIS and mapping team, fostering collaboration, accountability, and continuous improvement. Essential Job Functions: Provides strategic leadership to GIS and mapping staff, setting vision, goals, and performance standards; Serves as the GIS subject matter expert, defining and executing the GIS roadmap to support business goals and align with industry best practices: Designs, develops, updates, and maintains GIS databases; Champions the development of GIS applications, tools, dashboards, and analytics solutions to support enterprise decision-making; Collects and manages spatial data from various sources including satellite imagery, GPS, databases, etc.; Conducts spatial analysis to identify patterns, trends, and relationships within geographic data; Performs spatial modeling, network analysis, and geographic projections; Provides executive-level reporting, maps, and geospatial insights to communicate trends, risks, and opportunities to the organization; Provides technical support and training on GIS software and applications; Stays up to date on advancements in GIS technology and recommend improvements to workflows and processes; Collaborates with teams to understand needs and deliver GIS solutions that meet project objectives; Coordinates with internal and external partners for data acquisition and integration; Travels to customer sites, project areas, business related events, and other Ritter Communications locations as required; Performs other duties as required. Knowledge, Skills, and Abilities: Expert knowledge in GIS software, including GIS web technologies such as ArcGIS, QGIS, or similar platforms required; Expert knowledge of GIS principles, spatial analysis techniques, geospatial concepts and methodologies; Skill in data engineering, data analytics and programming languages; Skill in cartographic and data visualization skills, with ability to render clear and compelling maps and graphics; Skill in AutoCAD, or similar CAD software; Proficiency in Microsoft Office Suite products such as Excel, Word, PowerPoint, and Outlook; Ability to lead and develop high performing teams; Ability to organize and prioritize multiple work assignments to meet SLAs; Ability to analyze and effectively document large volumes of technical data; Ability to communicate and collaborate with diverse teams and stakeholders; Ability to problem solve; Ability to travel for business requirements; must possess a valid Driver's License with a satisfactory driving record. Education and Experience: Minimum 5+ years of experience in a GIS Engineering or similar role or industry required; 5+ years of experience in a leadership or supervisory role, with proven ability to manage teams and enterprise-scale projects required; Bachelor's degree in Geography, GIS, Environmental Science preferred; Proficiency in FME, QGIS, ESRI products, Mapcom/Vertigis M4 Solutions, and Cadtel Suite, preferred; Proficiency in SQL and scripting languages preferred. Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We strive to maintain a drug-free workplace. We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

Job Description Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 197 communities and more than 60,000 customers in Arkansas, Tennessee, Texas, Missouri, Kentucky and Louisiana. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience. We are looking for an experienced I&R Dispatcher to join our team! General Summary: This role monitors systems for incoming orders and assigns service orders to technicians and contractors, and verifies that steps required for the job have been met after scheduling. Coordinates with other departments and customers to accomplish a correct and timely work order, while also maximizing effectiveness of the scheduling process. Schedules all projects in Time Management and notifies applicable departments / individuals of job delay or completion. Essential Job Functions: Monitors and maintains scheduling of incoming work orders. Escalates to supervisor any quantity, quality or timeline issues regarding incoming dispatch work orders that need additional approval; Works in conjunction with customer service representatives, service delivery coordinators and inventory control to ensure the accuracy of work orders and the availability of resources (technicians and equipment), and the clarity of communication to fulfill customer expectations; Prioritizes, organizes, schedules, and reassigns work orders for installation, service, and repair to meet special requirements and urgencies. Monitors re-dispatch queue including equipment needed to complete work order; Verifies that proper technicians are assigned to work order; Communicates with appropriate department regarding technician status; Coordinates cable contractors including necessary documents needed for them to complete order; Enters work orders into the system, ensuring all information such as arrival time, completion time are captured correctly; Updates the system to reflect the daily route progress; Creates various reports for management such as analyzing the number of tickets closed or the number of work orders per technician; Performs all other related duties as assigned by the Service Delivery Manager. Knowledge, Skills, and Abilities: Knowledge of general office practices and procedures; Knowledge of company policies and procedures; Knowledge of company products and services; Knowledge of written communication practices, procedures and formats; Knowledge of various operating systems, Word, Excel, Explorer and Outlook; Skill in creative problem solving and working with others to achieve results; Skills in prioritizing and completing multiple projects; Skill in operating various office equipment such as a personal computer, copier, fax, and telephone systems; Skill in oral and written communication; Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner; Ability to handle multiple tasks, work under pressure, and meet organizational deadlines - high level of customer service urgency and ability to deal with expedited issues; Ability to pay close attention to detail; Ability to follow written and oral instructions; Ability to prioritize tasks and practice effective time management. Education and Experience: High school diploma or GED required. One to two years previous experience in dispatching or coordination/scheduling of resources preferred. Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We strive to maintain a drug-free workplace. We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

Job Description Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 197 communities and more than 60,000 customers in Arkansas, Tennessee, Texas, Missouri, Kentucky and Louisiana. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience. General Summary: The Outside Plant Engineering Manager is responsible for leading the Outside Plant Engineers in the daily execution of projects and deliverables, such as the operations of OSP engineering design, mapping, and management of contract OSP engineering resources. The OSP Manager provides leadership to the OSP team by ensuring that efficient preparation and implementation occurs with forecasts, estimates, budgets, plans, and other related job duties. Serves as a leader by guiding and developing OSP team members and maintains close working relationship with all partners to support and oversee design activities within the network. Essential Job Functions: Develops market entry plans, based on estimate of construction costs and timelines, along with installation cost estimates, and present to a steering committee for approval; Directs and coordinates the work of Outside Plant Engineering staff; Assists team with planning and preparing detailed drawings and staking sheets for new construction, removal or rearrangement of existing aerial or underground lines, cable and conduits; Ensures that OSP team manages compliance with RUS and industry specifications by staking all lines to be built and organization necessary paperwork and staking sheets; Monitors the designed routing of lines, equipment requirements, installation drawings, cost estimates, and other project specifics; Advises and researches new technologies and identifies areas of the plant that need to be upgraded; Attends various meetings with management, departments and vendors to ensure company objectives are met; Analyzes network expansion needs and collaborate to develop cost-effective OSP deployment strategies; Works closely with engineering, construction, and GIS teams to ensure efficient design and implementation; Participates in inter-departmental planning meetings to coordinate and communicate activities related to the successful completion of projects; Responsible for performance management and employee development activities including performance reviews and time approvals; Accountable for contract OSP engineering negotiations and onboarding Accountable for integrity of database of record; Makes job safety a primary objective in all duties; Travels to customer sites, project areas, business related events, and other Ritter Communications locations as required; Other related duties and projects as assigned. Knowledge, Skills, and Abilities: Knowledge of telecommunications construction and engineering practices and principals; Knowledge of industry regulations affecting engineering projects; Knowledge of management principles and practices; Knowledge of company products and services; Skill in operating various office equipment such as personal computer, various software programs, and telephone systems; Skill in oral and written communication; Skill in reading and interpreting technical documents and forms including purchase orders, invoices, expense reports, time reports, material requisition forms, work orders, trouble tickets, and service orders; Ability to communicate with customers, employees, and various business contacts in a professional and courteous manner; Ability to organize and prioritize multiple work assignments; Ability to pay close attention to detail; Ability to make sound decisions using information at hand; Ability to create a team environment and sustain employee morale; Ability to travel for business requirements; must possess a valid Driver's License with a satisfactory driving record. Education and Experience: Bachelor's degree in engineering and/or equivalent 3-5 years of telecommunication engineering experience. 1-3 years of supervisory experience is preferred. Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We strive to maintain a drug-free workplace. We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 197 communities and more than 60,000 customers in Arkansas, Tennessee, Texas, Missouri, Kentucky and Louisiana. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience. We are looking for an experienced Network Support Specialist to join our team. General Summary: The Network Support Specialist is a part of the Ritter Network Operations team responsible for providing overall operational support to Ritter's Enterprise customers, to include provisioning enterprise services, move/add/change and disconnect orders. The role may also serve as a POC for Field Operations. Success in this role is highly reliant on the ability to adapt to rapidly changing environments, networks, learn new technologies and processes quickly, and the ability to work both independently and in a team environment. Essential Job Functions: Provisions new service, disconnects service, suspends, and reconnects, facility changes, feature changes, CPE activation, and/or fulfilling other service delivery requests; Interdepartmental coordination of complex order assignment and fulfillment; Responsible for fulfilling orders requiring new assignment, facility changes and completions; Responsible for record keeping such as: maintaining cut sheets, updating facility records, and updating trouble records; Manages directory number portability requests; Troubleshoot and test customer service delivery; Activates voice, video and data services across copper, fiber and Ethernet platforms; Troubleshoots virtualization services; Participates in a team environment; providing valuable input and suggestions; Interacts with Engineering, Field Operations, NOC, and end-customers; Performs all other related duties as assigned. Knowledge, Skills, and Abilities: Strong customer service focus; Foundational knowledge and understanding of routers and networks; Demonstrated understanding of LAN/WAN protocols and technologies including Ethernet, Wi-Fi, VLAN, TCP/IP, Routing, Switching, ACL, and SD WAN; Demonstrated understanding of the OSI model; Demonstrated understanding of VOIP; Knowledge of common networking tools and troubleshooting methodologies including Telnet, SSH, ping, traceroutes, and Wireshark; Skill in commonly used software such as Visio, Excel, Word, and Power Point; Ability to function and work well individually and in a team environment; Skill in oral and written communication; Skill in reading and interpreting technical documents and information; Skill in maintaining a high level of customer focus. Education and Experience: Relevant technical field experience or Bachelor's Degree in Computer Science, Networking, or a similar field required. Cisco CCNA, Nokia NRS, CompTIA, or similar certifications preferred. Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We strive to maintain a drug-free workplace. We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

Job Description Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, cloud and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 155 communities and more than 57,000 customers in Arkansas, Texas, Missouri and Tennessee. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience. We are looking for an experienced Customer Care Representative to join our team! General Summary: Customer Care Representatives assist both existing and prospective customers with service-related issues or inquires. The assistance this position delivers ranges from billing and account questions to service trouble and changes in services. The CCR is also responsible for performing tasks that help manage customer accounts and promoting services offered by the company. Promotion of services by the CCR often leads to new sales and/or upgrades in service as well as encourages word-of-mouth advertising within the service communities. Must be able to work Monday - Friday 10am - 7pm. Essential Job Functions: Answers internal and external, residential customer's calls and emails concerning questions about billing, pricing, product information, & availability; Checks the customer service email queue daily; respond to emails and/or follows-up with phone calls; Sets deferred payment dates for customers having difficulty making payments in full; Educates customers on eligibility for Lifeline and the Affordable Connectivity programs; Volunteers to participate in after-hours events hosted by Ritter Communications, our customers, vendors and the community; Ensures that each customer receives outstanding service by providing a friendly environment, a willingness to listen to customer needs, and solid product knowledge; Manages customer inquiries and problems in a professional, effective and timely manner; Remains current with changing trends in the telecommunications, cable television and home security industries and the services and products offered by Ritter Communications; Takes ownership to identify, research and resolve billing inquiries, and account changes; Retains existing customers through proactive customer service and consulting techniques, enabling customers to perceive value in the service; Verifies and completes required documentation for customer premise equipment, whether returned or issued; Responsible for entering and verifying all customers' information and service orders into applicable billing and operations software programs; Develops relationships with residential customers in person, on the phone or through written communications; Interacts with other groups to identify, troubleshoot, and/or resolve service and/or scheduling issues, and provides consistent follow-up to ensure timely completion or resolution that meets or exceeds customer expectations; Processes cash, bank drafts, check and credit card payments via appropriate software, maintaining security of cash drawer, receipts, and customer payment information at all times; Balances cash drawer/posts payments daily/sets up and/or makes bank deposits daily; Able to travel to remote office locations, and/or other locations as required; Maintains confidentiality and security of all customer information; Recognizes, documents, and alerts the supervisor of trends in customer calls and/or interaction; Shares acquired information with team members, and provides information that can be used for new hire training or expanding others' knowledge; Communicates difficult or sensitive information tactfully; Makes outbound calls for the purpose of follow-up, courtesy, and collection; Demonstrates initiative to complete other departmental responsibilities during slower call volume/walk-in traffic times; Applies knowledge of specific product details to troubleshoot and resolve minor problems and prevent unnecessary dispatch of a service technician; Able to regularly work flexible schedules, including overtime, nights, weekends, and some holiday; Demonstrates effective time management by prioritizing daily work activities; Projects a professional appearance and demeanor when interacting with customers or representing Ritter Communications in other activities. Knowledge, Skills, and Abilities: Basic keyboarding skills; Basic math skills; Basic verbal skill; Ability to interpret and explain retail billing invoices and collection experience preferred; A professional dress and well-groomed personal appearance is always expected; Ability to maintain a positive and professional demeanor when dealing with difficult situations; Demonstrates skill in effective written and oral communication, including excellent enunciation, grammar, and lack of slang. Includes ability to follow written and oral instructions; Knowledge of voice, video and data industries; Knowledge of database software applications, i.e. billing systems, accounting systems, and vendor order systems; Basic computer experience including Word, Excel, Microsoft Edge and Outlook; Previous experience interacting with difficult customers, actively listening, communicating clearly, and assuring customer understanding while identifying and resolving the situation; Skill in operating various office equipment such as a personal computer, copier, fax, and telephone systems; Ability to effectively communicate with customers, co-workers, and various business contacts in a professional and courteous manner either in person, on the phone, or via email; Ability to pay close attention to detail; Ability to work with frequent interruptions; Ability to multitask efficiently and effectively; Ability to work independently and exercise initiative; Ability to effectively function as a team player; Ability to manage personal and work-related stress effectively; demonstrates effective time management skills, exhibits patience; Education and Experience: High School Diploma or GED plus one-year previous customer service experience is required. Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We strive to maintain a drug-free workplace. We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

Job Description Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, cloud and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 155 communities and more than 57,000 customers in Arkansas, Texas, Missouri and Tennessee. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience. We are currently looking for a residential Technical Support Representative (TSR) to join our team! Ideal Candidates: Are inquisitive and have an aptitude for effective problem-solving Enjoy solving problems and helping to build rapport with customers Demonstrate advocacy for internal and external customers Enjoy working in a team-oriented, professional office environment with awesome like-minded people Some of our very best TSRs are seeking to gain experience in the Information Technology and Networking industry and, in time, have moved into other positions within our company! What You'll Do Our TSRs serve as the primary point of contact for residential internet, TV, and telephone customers with service-related issues. TSRs main responsibilities include: Ensuring every customer receives outstanding service by providing a friendly environment, a willingness to listen to customer needs, and adapting their communication style to the needs of the customer Thinking logically and following standardized procedures to solve technical issues Proficiently documenting troubleshooting steps during conversations with customers Logging all calls handled Checking and responding to support emails and chats Maintaining confidentiality and security of all customer information Making outbound calls for the purpose of follow-up and support Maintaining schedule flexibility, including weekends and holidays What You'll Bring to The Table Enthusiasm for an entry-level position in a fast-growing company with many opportunities for personal growth and advancement opportunities Excellent customer service mindset and skills, with prior experience working with customers The ability to learn quickly and apply coaching feedback Basic knowledge and personal use of internet technologies with mobile devices and desktop computers/notebooks Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner Associates degree in Computer Technology or a related field is preferred but not required What You'll Love About Working With Us Meaningful Benefits As a member of the Ritter Communications team, you will have access to competitive compensation and an outstanding benefits package, which includes health, dental, vision, cancer, accident and life insurance, as well as short-term and long-term disability coverage. On top of our already strong 401(k) match program, you will receive additional company funded 401(k) contributions to help you reach retirement goals even faster. Time Off We invest in the wellness of team members through paid time off, company-funded health savings accounts, and free gym memberships. Performance-based compensation Technical Support Representatives are eligible to receive monthly incentives based on performance, above our normal hourly salary. We also offer promotion opportunities to TSR 2 and TSR 3 levels for even more earning potential. Upon achievement of optional CompTIA ITF+, A+, and Network+ certifications, employees are eligible for additional hourly compensation. Room to Grow We understand that career development is important to you. It is important to us, too. In the ever-evolving world of technology, continuous learning is vital. From tuition reimbursement to certifications to paid training opportunities, we provide our team with the tools and resources they need to keep skillsets sharp and career paths thriving. Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We strive to maintain a drug-free workplace. We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 197 communities and more than 60,000 customers in Arkansas, Tennessee, Texas, Missouri, Kentucky and Louisiana. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience. General Summary: The Director of GIS & Mapping drives the company's enterprise-wide geospatial strategy, ensuring our GIS records, maps, and reports are up to date, accurate, and enable the business to make real-time data-driven decisions. This role oversees the design, governance, and optimization of GIS & Mapping systems and databases while championing the creation and adoption of process, procedure, and reporting to assist the business. As a people and organizational leader, the Director builds and develops a high-performing GIS and mapping team, fostering collaboration, accountability, and continuous improvement. Essential Job Functions: * Provides strategic leadership to GIS and mapping staff, setting vision, goals, and performance standards; * Serves as the GIS subject matter expert, defining and executing the GIS roadmap to support business goals and align with industry best practices: * Designs, develops, updates, and maintains GIS databases; * Champions the development of GIS applications, tools, dashboards, and analytics solutions to support enterprise decision-making; * Collects and manages spatial data from various sources including satellite imagery, GPS, databases, etc.; * Conducts spatial analysis to identify patterns, trends, and relationships within geographic data; * Performs spatial modeling, network analysis, and geographic projections; * Provides executive-level reporting, maps, and geospatial insights to communicate trends, risks, and opportunities to the organization; * Provides technical support and training on GIS software and applications; * Stays up to date on advancements in GIS technology and recommend improvements to workflows and processes; * Collaborates with teams to understand needs and deliver GIS solutions that meet project objectives; * Coordinates with internal and external partners for data acquisition and integration; * Travels to customer sites, project areas, business related events, and other Ritter Communications locations as required; * Performs other duties as required. Knowledge, Skills, and Abilities: * Expert knowledge in GIS software, including GIS web technologies such as ArcGIS, QGIS, or similar platforms required; * Expert knowledge of GIS principles, spatial analysis techniques, geospatial concepts and methodologies; * Skill in data engineering, data analytics and programming languages; * Skill in cartographic and data visualization skills, with ability to render clear and compelling maps and graphics; * Skill in AutoCAD, or similar CAD software; * Proficiency in Microsoft Office Suite products such as Excel, Word, PowerPoint, and Outlook; * Ability to lead and develop high performing teams; * Ability to organize and prioritize multiple work assignments to meet SLAs; * Ability to analyze and effectively document large volumes of technical data; * Ability to communicate and collaborate with diverse teams and stakeholders; * Ability to problem solve; * Ability to travel for business requirements; must possess a valid Driver's License with a satisfactory driving record. Education and Experience: * Minimum 5+ years of experience in a GIS Engineering or similar role or industry required; * 5+ years of experience in a leadership or supervisory role, with proven ability to manage teams and enterprise-scale projects required; * Bachelor's degree in Geography, GIS, Environmental Science preferred; * Proficiency in FME, QGIS, ESRI products, Mapcom/Vertigis M4 Solutions, and Cadtel Suite, preferred; * Proficiency in SQL and scripting languages preferred. Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We strive to maintain a drug-free workplace. We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

Job Description Ritter Communications is a leader among regional independent communications providers, offering business, residential and wholesale customers advanced internet, phone, video and cloud services. We invest heavily in the communities we serve by deploying proven, best-in-class infrastructure and technology while coupling it with a world-class customer focused experience. Founded in 1906 and headquartered in Jonesboro, Arkansas, Ritter Communications is committed to growing and evolving to meet the demands of today's ever-connected world. Grain Management, LLC, a leading investor in the communications sector, is the majority owner of the company in partnership with E. Ritter and Company, which also operates Ritter Agribusiness and Ritter Investment Holdings. We are looking for an experienced Installer to join our team. General Summary: The Installer is responsible for a variety of duties pertaining to the installation and repair of voice, video, and high speed data services to residential and small/medium business customers via copper, coax, and fiber. This role performs technical work in the field and responds to customer issues with a high level of service quality. Essential Job Functions: Installs all Ritter services including coax, copper, and fiber delivery; identifies correct cable pair in pedestals or terminal blocks; Installs proper grounding for drop, inside wiring, and station protectors; Locates trouble in service installations; repairs or replaces faults; Checks loops and records proper readings as required by the company maintenance plan; localizes line trouble, and changes cable drops if required; Assists central office in the installation and maintenance of data equipment, modems and four-wire circuits; Repairs trouble in cable plant, drop wire, station wiring; Coordinates internally on service installations and changes to update billing and plant records; Maintains and repairs existing equipment by using test sets to locate line trouble; Determines necessary repairs, which may include repairing wiring, station protectors, ground connections, running new wires and replacing jacks, lids and pedestals as needed; Installs, repairs, and maintains cable/telecom lines and modems; Assists in FTTH and Security installations; Splices fiber to FTTH installations; Coordinates with the Dispatch, Outside Plant Maintenance, and Construction departments to ensure that installation and repair work satisfies the Company's standards and meets customer expectations; Takes 24-hour call periodically to resolve service problems in assigned systems; Checks, maintains, and uses proper safety equipment as issued in conformance with the Occupational Safety and Health Act (OSHA) and Company safety rules and regulations; Climbs poles, ladders, and other structures as needed; uses bucket truck when required; Travels to customer sites, project areas, business related events, and other Ritter Communications locations. Knowledge, Skills, and Abilities: Knowledge of company products and services; Knowledge of company policies and procedures; Knowledge of basic electronics, specification sheets, and circuit diagrams; Knowledge of telecommunications/CATV plant equipment operations and maintenance; Knowledge of telecommunications and CATV industry; Knowledge of telecommunications color-codes for outside cable pairs; Skill in operating service equipment including various hand tools and testing equipment; Ability to communicate with co-workers and various business contacts in a professional and courteous manner; Ability to read and interpret documents such as maps, staking sheets, and operating and maintenance instruction manuals; Ability to pay close attention to detail; Ability to evaluate, test, and repair sophisticated equipment; Ability to improve or redesign procedures for specific installation/repair problems; Ability to work independently and make sound technical decisions using information at hand; Ability to effectively function as a team player; Ability to travel for business requirements; must possess a valid Driver's License with a satisfactory driving record. Education and Experience: High School diploma or equivalent required with additional related technical training preferred. Must have one year of experience in the installation and repair of telecommunication equipment and services over either copper telephony or HFC networks with experience with both systems being preferred. Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We strive to maintain a drug-free workplace. We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

Job Description Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, cloud and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 155 communities and more than 57,000 customers in Arkansas, Texas, Missouri and Tennessee. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience. General Summary: The Vice President of Outside Plant Construction and Engineering oversees planning, design, and construction of new fiber optic networks for new and existing markets. This individual has responsibility for upgrades to existing HFC and copper networks as well. Reporting directly to the CTO, the VP drives strategic initiatives, optimizes operations, and leads a high-performing team to deliver projects on time, within budget, and in accordance with industry standards. The ideal candidate will have extensive experience in the telecommunications industry, a strong background in construction management, knowledge of fiber network planning and engineering principles, and a proven track record of delivering large-scale fiber deployment projects. Essential Job Functions: Work closely with CTO and other senior executives to define the company's infrastructure goals. Provide strategic leadership to construction and engineering departments to develop and implement construction plans that align with the company's overall business objectives. Lead and mentor a team of construction and engineering managers, promoting a collaborative and results-driven environment. Develop and manage operating and capital budgets, implementing appropriate spending controls, and providing reports and metrics as required to track financial performance ensuring targets are met or exceeded. Identify and mitigate risks such as budget overruns, project delays, and safety incidents, etc. to ensure projects are completed on time, within scope, and within budget while meeting or exceeding quality and safety standards. Negotiate and manage relationships with contractors, subcontractors, and vendors to ensure high-quality work at competitive rates. Monitor performance to ensure compliance with contract terms and deadlines. Serve as the primary point of contact for all construction-related matters with internal stakeholders, including engineering, operations, and executive leadership teams. Establish and maintain strong relationships with external stakeholders, including local government officials, regulatory bodies, and community leaders. Foster a culture of continuous improvement by implementing innovative strategies, tools, and processes that enhance efficiency, quality, and safety in construction. Stay abreast of industry trends, technological advancements, and best practices in construction and engineering management within the telecommunications sector. Travels to project areas, customer sites, business related meetings or events, and other Ritter Communications locations as required. Other Duties as Assigned by the CTO of Ritter Communications. Knowledge, Skills, and Abilities: Broad knowledge of construction standards within the telecommunications industry with expertise in fiber deployment General knowledge of outside plant engineering principles for large-scale fiber networks General knowledge of construction safety standards, local and federal regulations, and industry best practices. Knowledge of reporting and delivering analytical solutions and the strategic use of information Excellent leadership, organizational, and communication skills, with the ability to collaborate across multiple departments and stakeholders. Strong financial acumen with ability to manage multi-million-dollar projects spanning several months or years Skill in negotiating large contracts Skill in operating various office equipment and software such as: personal computer, Microsoft Office, various project management software programs, etc. Skill in problem solving and conflict resolution Skill in reading and interpreting technical documents and information Skill in oral and written communication Strong financial acumen with ability to manage multi-million-dollar projects spanning several months or years Ability to organize and prioritize multiple work assignments Ability to create a team environment and sustain employee morale Ability to travel for business requirements; must possess a valid Driver's License with a satisfactory driving record Education and Experience: Bachelor's degree in construction management, engineering, business administration, or a related field (master's preferred). Minimum of 15 years of progressive experience in telecommunications industry, with at least 5 years of senior leadership experience managing outside plant construction and engineering. Proven track record of successfully managing large-scale, complex fiber deployment projects. Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We strive to maintain a drug-free workplace. We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 197 communities and more than 60,000 customers in Arkansas, Tennessee, Texas, Missouri, Kentucky and Louisiana. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience. We are looking for an experienced I&R Dispatcher to join our team! General Summary: This role monitors systems for incoming orders and assigns service orders to technicians and contractors, and verifies that steps required for the job have been met before scheduling. Coordinates with other departments and customers to accomplish a correct and timely work order, while also maximizing effectiveness of the scheduling process. Schedules all projects in Time Management and notifies applicable departments / individuals of job delay or completion. Essential Job Functions: Monitors and maintains scheduling of incoming work orders. Escalates to supervisor any quantity, quality or timeline issues regarding incoming dispatch work orders that need additional approval; Works in conjunction with customer service representatives, service delivery coordinators and inventory control to ensure the accuracy of work orders and the availability of resources (technicians and equipment), and the clarity of communication to fulfill customer expectations; Prioritizes, organizes, schedules, and reassigns work orders for installation, service, and repair to meet special requirements and urgencies. Monitors re-dispatch queue including equipment needed to complete work order; Verifies that proper technicians are assigned to work order; Communicates with appropriate department regarding technician status; Coordinates cable contractors including necessary documents needed for them to complete order; Enters work orders into the system, ensuring all information such as arrival time, completion time are captured correctly; Updates the system to reflect the daily route progress; Creates various reports for management such as analyzing the number of tickets closed or the number of work orders per technician; Performs all other related duties as assigned by the Service Delivery Manager. Knowledge, Skills, and Abilities: Knowledge of general office practices and procedures; Knowledge of company policies and procedures; Knowledge of company products and services; Knowledge of written communication practices, procedures and formats; Knowledge of various operating systems, Word, Excel, Explorer and Outlook; Skill in creative problem solving and working with others to achieve results; Skills in prioritizing and completing multiple projects; Skill in operating various office equipment such as a personal computer, copier, fax, and telephone systems; Skill in oral and written communication; Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner; Ability to handle multiple tasks, work under pressure, and meet organizational deadlines - high level of customer service urgency and ability to deal with expedited issues; Ability to pay close attention to detail; Ability to follow written and oral instructions; Ability to prioritize tasks and practice effective time management. Education and Experience: High school diploma or GED required. One to two years previous experience in dispatching or coordination/scheduling of resources preferred. Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We strive to maintain a drug-free workplace. We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 197 communities and more than 60,000 customers in Arkansas, Tennessee, Texas, Missouri, Kentucky and Louisiana. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience. General Summary: The Outside Plant Engineering Manager is responsible for leading the Outside Plant Engineers in the daily execution of projects and deliverables, such as the operations of OSP engineering design, mapping, and management of contract OSP engineering resources. The OSP Manager provides leadership to the OSP team by ensuring that efficient preparation and implementation occurs with forecasts, estimates, budgets, plans, and other related job duties. Serves as a leader by guiding and developing OSP team members and maintains close working relationship with all partners to support and oversee design activities within the network. Essential Job Functions: * Develops market entry plans, based on estimate of construction costs and timelines, along with installation cost estimates, and present to a steering committee for approval; * Directs and coordinates the work of Outside Plant Engineering staff; * Assists team with planning and preparing detailed drawings and staking sheets for new construction, removal or rearrangement of existing aerial or underground lines, cable and conduits; * Ensures that OSP team manages compliance with RUS and industry specifications by staking all lines to be built and organization necessary paperwork and staking sheets; * Monitors the designed routing of lines, equipment requirements, installation drawings, cost estimates, and other project specifics; * Advises and researches new technologies and identifies areas of the plant that need to be upgraded; * Attends various meetings with management, departments and vendors to ensure company objectives are met; * Analyzes network expansion needs and collaborate to develop cost-effective OSP deployment strategies; * Works closely with engineering, construction, and GIS teams to ensure efficient design and implementation; * Participates in inter-departmental planning meetings to coordinate and communicate activities related to the successful completion of projects; * Responsible for performance management and employee development activities including performance reviews and time approvals; * Accountable for contract OSP engineering negotiations and onboarding * Accountable for integrity of database of record; * Makes job safety a primary objective in all duties; * Travels to customer sites, project areas, business related events, and other Ritter Communications locations as required; * Other related duties and projects as assigned. Knowledge, Skills, and Abilities: * Knowledge of telecommunications construction and engineering practices and principals; * Knowledge of industry regulations affecting engineering projects; * Knowledge of management principles and practices; * Knowledge of company products and services; * Skill in operating various office equipment such as personal computer, various software programs, and telephone systems; * Skill in oral and written communication; * Skill in reading and interpreting technical documents and forms including purchase orders, invoices, expense reports, time reports, material requisition forms, work orders, trouble tickets, and service orders; * Ability to communicate with customers, employees, and various business contacts in a professional and courteous manner; * Ability to organize and prioritize multiple work assignments; * Ability to pay close attention to detail; * Ability to make sound decisions using information at hand; * Ability to create a team environment and sustain employee morale; * Ability to travel for business requirements; must possess a valid Driver's License with a satisfactory driving record. Education and Experience: Bachelor's degree in engineering and/or equivalent 3-5 years of telecommunication engineering experience. 1-3 years of supervisory experience is preferred. Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We strive to maintain a drug-free workplace. We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

Job Description Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 197 communities and more than 60,000 customers in Arkansas, Tennessee, Texas, Missouri, Kentucky and Louisiana. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience. We are looking for an experienced Network Support Specialist to join our team. General Summary: The Network Support Specialist is a part of the Ritter Network Operations team responsible for providing overall operational support to Ritter's Enterprise customers, to include provisioning enterprise services, move/add/change and disconnect orders. The role may also serve as a POC for Field Operations. Success in this role is highly reliant on the ability to adapt to rapidly changing environments, networks, learn new technologies and processes quickly, and the ability to work both independently and in a team environment. Essential Job Functions: Provisions new service, disconnects service, suspends, and reconnects, facility changes, feature changes, CPE activation, and/or fulfilling other service delivery requests; Interdepartmental coordination of complex order assignment and fulfillment; Responsible for fulfilling orders requiring new assignment, facility changes and completions; Responsible for record keeping such as: maintaining cut sheets, updating facility records, and updating trouble records; Manages directory number portability requests; Troubleshoot and test customer service delivery; Activates voice, video and data services across copper, fiber and Ethernet platforms; Troubleshoots virtualization services; Participates in a team environment; providing valuable input and suggestions; Interacts with Engineering, Field Operations, NOC, and end-customers; Performs all other related duties as assigned. Knowledge, Skills, and Abilities: Strong customer service focus; Foundational knowledge and understanding of routers and networks; Demonstrated understanding of LAN/WAN protocols and technologies including Ethernet, Wi-Fi, VLAN, TCP/IP, Routing, Switching, ACL, and SD WAN; Demonstrated understanding of the OSI model; Demonstrated understanding of VOIP; Knowledge of common networking tools and troubleshooting methodologies including Telnet, SSH, ping, traceroutes, and Wireshark; Skill in commonly used software such as Visio, Excel, Word, and Power Point; Ability to function and work well individually and in a team environment; Skill in oral and written communication; Skill in reading and interpreting technical documents and information; Skill in maintaining a high level of customer focus. Education and Experience: Relevant technical field experience or Bachelor's Degree in Computer Science, Networking, or a similar field required. Cisco CCNA, Nokia NRS, CompTIA, or similar certifications preferred. Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We strive to maintain a drug-free workplace. We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

Ritter Communications is a leader among regional independent communications providers, offering business, residential and wholesale customers advanced internet, phone, video and cloud services. We invest heavily in the communities we serve by deploying proven, best-in-class infrastructure and technology while coupling it with a world-class customer focused experience. Founded in 1906 and headquartered in Jonesboro, Arkansas, Ritter Communications is committed to growing and evolving to meet the demands of today's ever-connected world. Grain Management, LLC, a leading investor in the communications sector, is the majority owner of the company in partnership with E. Ritter and Company, which also operates Ritter Agribusiness and Ritter Investment Holdings. We are looking for an experienced Installer to join our team. General Summary: The Installer is responsible for a variety of duties pertaining to the installation and repair of voice, video, and high speed data services to residential and small/medium business customers via copper, coax, and fiber. This role performs technical work in the field and responds to customer issues with a high level of service quality. Essential Job Functions: * Installs all Ritter services including coax, copper, and fiber delivery; identifies correct cable pair in pedestals or terminal blocks; * Installs proper grounding for drop, inside wiring, and station protectors; * Locates trouble in service installations; repairs or replaces faults; * Checks loops and records proper readings as required by the company maintenance plan; localizes line trouble, and changes cable drops if required; * Assists central office in the installation and maintenance of data equipment, modems and four-wire circuits; * Repairs trouble in cable plant, drop wire, station wiring; * Coordinates internally on service installations and changes to update billing and plant records; * Maintains and repairs existing equipment by using test sets to locate line trouble; * Determines necessary repairs, which may include repairing wiring, station protectors, ground connections, running new wires and replacing jacks, lids and pedestals as needed; * Installs, repairs, and maintains cable/telecom lines and modems; * Assists in FTTH and Security installations; * Splices fiber to FTTH installations; * Coordinates with the Dispatch, Outside Plant Maintenance, and Construction departments to ensure that installation and repair work satisfies the Company's standards and meets customer expectations; * Takes 24-hour call periodically to resolve service problems in assigned systems; * Checks, maintains, and uses proper safety equipment as issued in conformance with the Occupational Safety and Health Act (OSHA) and Company safety rules and regulations; * Climbs poles, ladders, and other structures as needed; uses bucket truck when required; * Travels to customer sites, project areas, business related events, and other Ritter Communications locations. Knowledge, Skills, and Abilities: * Knowledge of company products and services; * Knowledge of company policies and procedures; * Knowledge of basic electronics, specification sheets, and circuit diagrams; * Knowledge of telecommunications/CATV plant equipment operations and maintenance; * Knowledge of telecommunications and CATV industry; * Knowledge of telecommunications color-codes for outside cable pairs; * Skill in operating service equipment including various hand tools and testing equipment; * Ability to communicate with co-workers and various business contacts in a professional and courteous manner; * Ability to read and interpret documents such as maps, staking sheets, and operating and maintenance instruction manuals; * Ability to pay close attention to detail; * Ability to evaluate, test, and repair sophisticated equipment; * Ability to improve or redesign procedures for specific installation/repair problems; * Ability to work independently and make sound technical decisions using information at hand; * Ability to effectively function as a team player; * Ability to travel for business requirements; must possess a valid Driver's License with a satisfactory driving record. Education and Experience: High School diploma or equivalent required with additional related technical training preferred. Must have one year of experience in the installation and repair of telecommunication equipment and services over either copper telephony or HFC networks with experience with both systems being preferred. Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We strive to maintain a drug-free workplace. We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

Job Description Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 197 communities and more than 60,000 customers in Arkansas, Tennessee, Texas, Missouri, Kentucky and Louisiana. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience. General Summary: The Outside Plant Engineering Manager is responsible for leading the Outside Plant Engineers in the daily execution of projects and deliverables, such as the operations of OSP engineering design, mapping, and management of contract OSP engineering resources. The OSP Manager provides leadership to the OSP team by ensuring that efficient preparation and implementation occurs with forecasts, estimates, budgets, plans, and other related job duties. Serves as a leader by guiding and developing OSP team members and maintains close working relationship with all partners to support and oversee design activities within the network. Essential Job Functions: Develops market entry plans, based on estimate of construction costs and timelines, along with installation cost estimates, and present to a steering committee for approval; Directs and coordinates the work of Outside Plant Engineering staff; Assists team with planning and preparing detailed drawings and staking sheets for new construction, removal or rearrangement of existing aerial or underground lines, cable and conduits; Ensures that OSP team manages compliance with RUS and industry specifications by staking all lines to be built and organization necessary paperwork and staking sheets; Monitors the designed routing of lines, equipment requirements, installation drawings, cost estimates, and other project specifics; Advises and researches new technologies and identifies areas of the plant that need to be upgraded; Attends various meetings with management, departments and vendors to ensure company objectives are met; Analyzes network expansion needs and collaborate to develop cost-effective OSP deployment strategies; Works closely with engineering, construction, and GIS teams to ensure efficient design and implementation; Participates in inter-departmental planning meetings to coordinate and communicate activities related to the successful completion of projects; Responsible for performance management and employee development activities including performance reviews and time approvals; Accountable for contract OSP engineering negotiations and onboarding Accountable for integrity of database of record; Makes job safety a primary objective in all duties; Travels to customer sites, project areas, business related events, and other Ritter Communications locations as required; Other related duties and projects as assigned. Knowledge, Skills, and Abilities: Knowledge of telecommunications construction and engineering practices and principals; Knowledge of industry regulations affecting engineering projects; Knowledge of management principles and practices; Knowledge of company products and services; Skill in operating various office equipment such as personal computer, various software programs, and telephone systems; Skill in oral and written communication; Skill in reading and interpreting technical documents and forms including purchase orders, invoices, expense reports, time reports, material requisition forms, work orders, trouble tickets, and service orders; Ability to communicate with customers, employees, and various business contacts in a professional and courteous manner; Ability to organize and prioritize multiple work assignments; Ability to pay close attention to detail; Ability to make sound decisions using information at hand; Ability to create a team environment and sustain employee morale; Ability to travel for business requirements; must possess a valid Driver's License with a satisfactory driving record. Education and Experience: Bachelor's degree in engineering and/or equivalent 3-5 years of telecommunication engineering experience. 1-3 years of supervisory experience is preferred. Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We strive to maintain a drug-free workplace. We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!

Job Description Ritter Communications is the largest privately held telecommunications provider serving exclusively the Mid-South, offering world-class broadband fiber, telecom, video, cloud and data center services. The company has grown rapidly over the years, investing millions recently in technology infrastructure and is now serving 155 communities and more than 57,000 customers in Arkansas, Texas, Missouri and Tennessee. Headquartered in Jonesboro, Arkansas, Ritter Communications invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer-focused experience. We are looking for an experienced Installer to join our team. General Summary: The Installer I is responsible for a variety of duties pertaining to the installation and repair of voice, video, and high speed data services to residential and small/medium business customers via copper, coax, and fiber. This role performs technical work in the field and responds to customer issues with a high level of service quality. Essential Job Functions: Installs all Ritter services including coax, copper, and fiber delivery; identifies correct cable pair in pedestals or terminal blocks; Installs proper grounding for drop, inside wiring, and station protectors; Locates trouble in service installations; repairs or replaces faults; Checks loops and records proper readings as required by the company maintenance plan; localizes line trouble, and changes cable drops if required; Assists central office in the installation and maintenance of data equipment, modems and four-wire circuits; Repairs trouble in cable plant, drop wire, station wiring; Coordinates internally on service installations and changes to update billing and plant records; Maintains and repairs existing equipment by using test sets to locate line trouble; Determines necessary repairs, which may include repairing wiring, station protectors, ground connections, running new wires and replacing jacks, lids and pedestals as needed; Installs, repairs, and maintains cable/telecom lines and modems; Assists in FTTH and Security installations; Splices fiber to FTTH installations; Coordinates with the Dispatch, Outside Plant Maintenance, and Construction departments to ensure that installation and repair work satisfies the Company's standards and meets customer expectations; Takes 24-hour call periodically to resolve service problems in assigned systems; Checks, maintains, and uses proper safety equipment as issued in conformance with the Occupational Safety and Health Act (OSHA) and Company safety rules and regulations; Climbs poles, ladders, and other structures as needed; uses bucket truck when required; Travels to customer sites, project areas, business related events, and other Ritter Communications locations. Knowledge, Skills, and Abilities: Knowledge of company products and services; Knowledge of company policies and procedures; Knowledge of basic electronics, specification sheets, and circuit diagrams; Knowledge of telecommunications/CATV plant equipment operations and maintenance; Knowledge of telecommunications and CATV industry; Knowledge of telecommunications color-codes for outside cable pairs; Skill in operating service equipment including various hand tools and testing equipment; Ability to communicate with co-workers and various business contacts in a professional and courteous manner; Ability to read and interpret documents such as maps, staking sheets, and operating and maintenance instruction manuals; Ability to pay close attention to detail; Ability to evaluate, test, and repair sophisticated equipment; Ability to improve or redesign procedures for specific installation/repair problems; Ability to work independently and make sound technical decisions using information at hand; Ability to effectively function as a team player; Ability to travel for business requirements; must possess a valid Driver's License with a satisfactory driving record. Education and Experience: High School diploma or equivalent required with additional related technical training preferred. Must have one year of experience in the installation and repair of telecommunication equipment and services over either copper telephony or HFC networks with experience with both systems being preferred. Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We strive to maintain a drug-free workplace. We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!