River guide job description

NOC career opportunities offer a rare combination of work in beautiful locations, a chance to grow skills and to share a passion for active outdoor recreation. Ideal candidates are leaders in the workplace that wish to join a unique, values-driven organization. They aspire to excellence in their fields and disciplines and they demonstrate a commitment to the service of others. Above all, they want to provide guests with unforgettable experiences. If this sounds like you, we hope you'll apply to join the NOC team.

Job Summary: Come and spend your summer on the river at Nantahala Outdoor Center (NOC)! The position of River Guide is a great opportunity to work on a new technical skill-set while growing your leadership, communication and teamwork skills. River Guide applicants must be at least 18 years of age prior to their start date, and have current First Aid and CPR certifications. This is a physically demanding position and is classified as seasonal.

Responsibilities

• Occasionally guide through rapids with crews of varying size, age, and number; understanding and implementing risk-reduction in navigation, communication, and decision-making
• Communicate with guests about local area information, other NOC activities and offerings, river and trip information, and providing general entertainment
• Provide top-notch guest service to all guests, before, after, and during their trip
• Participate in off-the-water tasks, including moving, loading and unloading rafts, assisting guests with gear, delivering instructional talks, and washing and organizing gear and equipment
• Other tasks as assigned and based on qualifications, such as: driving vehicles, repair and maintenance of gear or facilities, guest check-in, and assisting other NOC departments

Qualifications

Applicants for a Chattahoochee River Guide position at NOC should exhibit:

• Effective communication skills and the ability to motivate small and large groups
• A strong sense of guest service
• Accountability for one's actions and performance
• Enthusiasm about teaching and sharing outdoor activities with others
• The ability to take direction from supervisors and managers
• Good judgement in decision-making
• The ability to work well under pressure and be able to respond quickly to emergencies with appropriate judgement
• A can-do attitude and ability to work in a teamwork-based environment
• The ability to speak clearly and with authority while guiding

Physical Demands and Working Conditions:

• Must be physically capable of maneuvering rafts for the duration of the season both on the water by steering and guiding and on land by carrying and lifting
• Applicants should be able to lift 50lbs repetitively
• Applicants should be comfortable sitting in raft for long periods of time and standing for long periods of time as well as able to bend, stoop and twist
• Applicants should be comfortable working outside in varying weather conditions (heat, cold, wind, rain)
• Due to the seasonal nature of this position, hours and schedule will vary from week to week based on business demands

Certifications:

• Basic First Aid & CPR are required prior to beginning work and this certification must be obtained through a classroom setting (please note, online First Aid & CPR are not acceptable as per our river permit agreements)
• Wilderness First Aid or higher is encouraged

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to provide a general sense of the responsibilities and expectations of this position. As the nature of business demands change, so too may the essential functions of this position.

Please note that as an employer with over 100 employees, NOC will be required to comply with any OSHA Vaccination and Testing Emergency Temporary Standard should that standard be enacted.

The Nantahala Outdoor Center (NOC) is dedicated to the principles of equal employment opportunity in any and all terms, conditions or privileges of employment including hiring, promotions, termination, training and compensation. The NOC does not discriminate against applicants or employees on the basis of age, race, sex, color, religion, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetic condition or any other status protected by federal, state or local law, where applicable. Furthermore, the NOC is committed to a work environment free of discrimination and harassment through respecting and valuing the diversity among employees and all those with whom the NOC does business.