Rivers Casino & Resort Schenectady jobs - 55 jobs

Engagement Expectations: We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors: * Smile, display energy and open body language * Proactively greet team members and guests, initiating interaction to provide service * Always use a positive parting remark to end the conversation Essential Job Functions: * Cleans rooms, hallways, lobbies, lounges, rest rooms, corridors, elevators, stairways, escalators, offices and other front of the house and back of the house areas. * Sweeps, scrubs, waxes, and polishes floors. * Cleans rugs, carpets, upholstered furniture, and draperies. * Polishes metalwork. * Washes walls, ceiling, and woodwork. * Washes windows, door panels, and sills. * Transports trash, waste and recyclable materials to disposal area. * Transports small equipment or tools between departments. * Other duties may be assigned. Qualifications: * High school education or general education degree (GED). * One year related experience or training preferred. * Ability to work with a variety of hand and power tools. * Must be 18 years of age or older. * Advanced knowledge of building systems technology required. * Ability to work flexible shifts and days of the week including holidays * Ability to obtain and maintain all necessary licensing. Physical and Mental Demands: * Regularly required to walk, see; use hands to finger, handle, or feel and reach with hands and arms. * Frequently required to balance and stoop, kneel or crouch. * Occasionally required to talk and hear. * Must frequently lift and/or move up to 75 pounds. * Able to interact with others while maintaining a positive and courteous demeanor.

We're seeking a diligent Warehouse Receiver to join our team at Rivers Casino Pittsburgh. The role involves efficiently handling incoming goods, ensuring adherence to specifications, maintaining accurate documentation, and facilitating the smooth flow of materials to various departments. If you're detail-oriented and thrive in a fast-paced environment, we want to hear from you! Responsibilities: * Receive, inspect, weigh, and count incoming goods against purchase orders and specifications. * Ensure strict adherence to product specifications during receiving processes. * Complete all necessary receiving documentation accurately. * Implement proper storage techniques including rotation, dating, and slotting of products. * Fill orders and issue supplies promptly upon receipt of approved requisitions. * Deliver materials to user departments, verifying correctness of orders and obtaining authorized signatures. * Prepare and maintain reports and records as required. * Respond to requests from Purchasing and user departments for returning products to vendors. * Participate in inventories and conduct periodic cycle counts. * Recommend improvements in warehouse practices to enhance efficiency and reduce costs. * Maintain clean, orderly, safe, and secure storage facilities. * Monitor temperature logs and report irregularities. * Conduct oneself professionally and foster open communication with all departments. * Comply with company internal controls, policies, procedures, and regulations. Qualifications: * Minimum one year of receiving/warehouse experience or one year of restaurant/culinary experience. * Basic math skills including addition, subtraction, multiplication, and division. * Self-motivated with the ability to work with minimal supervision. * Strong attention to detail and ability to complete tasks accurately and efficiently. * Forklift and pallet jack operation experience preferred; must be able to obtain company-sponsored certification. * Comfortable working in varying temperatures including deep freezers. * Excellent communication skills to interact effectively with team members and guests in English. * Maintain high standards of personal hygiene. * Ability to work collaboratively as part of a team. * Flexibility to work various shifts, including holidays. * Ability to pass pre-employment requirements. Certifications: * Must be able to obtain a Pennsylvania Non-Gaming License. Rivers Casino will assist in the application process and pays the fee associated with this license. Physical Requirements: * Prolonged periods of standing, walking, and sitting * Regular bending, stretching, twisting, and reaching * Frequent pushing/pulling objects weighing up to 50 pounds The above duties and responsibilities are representative. Full job descriptions are available upon hire.

Job Summary: We are seeking a dedicated and detail-oriented individual to join our team as a Count Room Drop Attendant at Rivers Casino Pittsburgh. As a member of our team, you will play a crucial role in ensuring the accurate and efficient processing of funds within our casino. The ideal candidate will demonstrate exceptional organizational skills, strong attention to detail, and the ability to thrive in a fast-paced environment. Responsibilities: * Remove full drop boxes from the slot machines and securely transport them to the count room. * Verify paperwork against the drop verification report and meticulously document any errors and their corrections. * Maintain open communication with the Count Room Manager, providing regular updates on all soft count activities and addressing any irregularities. * Collaborate effectively with other team members, utilizing clear verbal communication during the drop process on the casino floor. * Skillfully operate currency counting and sorting machines to ensure precise and efficient processing. * Other duties as assigned. Qualifications: * Proficient in computer input and operation of a ten-key adding machine. * Possess basic math skills for accurate calculations. * Adaptability to thrive in a fast-paced work environment. * Excellent written and verbal communication skills. * Exhibit excellent organizational skills to ensure efficient handling of tasks. * Ability to multitask and maintain composure during high-stress and fast-paced situations. * Ability to effectively communicate with both team members and guests. * Strong commitment to teamwork and collaboration. * Successfully complete the pre-employment process. * Flexibility to work varied shifts, including holidays, as needed. Certifications: * Must be able to obtain a Pennsylvania Gaming License. Rivers Casino will assist in the application process and pays the fee associated with this license. Physical Requirements: * Perform a diverse range of physical tasks, including constant standing, walking, and reaching, with occasional movements at shoulder level, as well as frequent squatting, kneeling, and bending. * Demonstrate the capability to lift or carry up to 50 pounds, as well as push/pull items of similar weight. The above duties and responsibilities are representative. Full job descriptions are available upon hire.

Engagement Expectations: Team Member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors: * Smile with a display of energy and open body language * Proactively greet guests and team members, initiating interaction to provide service * Usage of positive parting remarks to end the conversation Essential Job Functions: * Responsible for practicing, supporting, and promoting Rivers Core Values at all times * Practice teamwork, support fellow Team Members, and create an energized, positive work atmosphere * Maintain grooming and uniform standards. Overall appearance is to be immaculate and nametags are to be worn at all times, and ensure that the Security Department Team adhere to the same standards * Provides exceptional customer service to guests at all times * Be aware of and handle guest opportunities * Maintain daily log, i.e. time clocks, sign-in sheets when available * Respond to disturbances in order to defuse the incident. Be prepared to become involved in a physical confrontation when necessary. Always remain Alert * Observe, report, and take-action as directed by leadership with respect to all suspicious, unusual situations * Responds to suspicions of problem or underage gambling and alcohol or drug intoxication in accordance with established procedures and protocols * Contacts supervisor when security situations require intervention beyond scope of authority * Ensures compliance with operational procedures for activities such as guest service standards, fire prevention emergency response, guarding and patrolling the physical property, orienting and monitoring of personnel involved with gaming protection activities, and investigation of accidents and criminal acts. * Ensures compliance with all regulatory controls both internal and external including but not limited to state and federal labor laws and the Pennsylvania Gaming Control Board regulations and guidelines. * Protect assets and ensure observance of applicable state and local laws and casino regulations * Exclusively patrols external casino property to maintain safety and security of guests and team members outside of the building and in the parking lots at all times * Provides guests and team members with escorts from the casino doors to their vehicles to ensure their safety and security * Assist guests and team members with disabled vehicles, traffic, enforcement of authorized parking and other duties as assigned * Assists management and state and local enforcement officers in emergency situations outside the facility only * Responds to emergencies outside the facility in accordance with established procedures. * Assists in preparation of reports as required * Performs all other duties as assigned Qualifications: * Must be 18 years of age or older * High School diploma or equivalent * Six months or more related experience * Must be able to communicate appropriately with established and new guests/players and team members * Excellent oral and written communication skills * Available to work flexible shifts, weekends and holidays Physical and Mental Demands: * Ability to work outside continuously, including varying weather conditions. * Regularly required to see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms. * Frequently required to stoop, and kneel. * Ability to assist guests with snow removal including scraping windows and shoveling snow. * Must occasionally lift and lift up to 50 pounds. * Able to work with others while maintaining a positive and professional demeanor.

Summary: Identify, establish, and maintain relationships with new high- and mid-level casino customers by providing personal services in regards to promotions, reservations, special events and other customer care needs. Drive growth through telesales outreach to coded and uncoded customers. Identify and acquire qualified new and existing players. Engagement Expectations: We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors: * Smile, display energy and open body language * Proactively greet team members and guests, initiating interaction to provide service * Always use a positive parting remark to end the conversation Essential Job Functions: * Establishes personal relationships with new and existing players, providing assistance as needed. * In person, telephone, and digital outreach to identified segments of the player database to increase trip frequency, including coded and uncoded customers, and general customer service calls to build relationships and visitation. * Identify non carded high- and mid-level players who are currently gaming in the facility and enroll in loyalty program. * Ability to extend complimentary services in accordance with the approved comp matrix. * Achieves established revenue and reinvestment goals. * Reviews player ratings and history to evaluate and make decisions for complimentaries * Develops and coordinates marketing programs and events to attract the desired market. * Communication liaison between Chinese, and/or other languages, and English speaking guests and employees. Advises of cultural requirements to executive staff. * Works with all departments to ensure that gaming service expectations are met. * Performs all other duties as assigned. Qualifications: * Must be 18 years or older. * High school diploma or general education degree (GED). * Casino marketing and/or host experience preferred. * Knowledge of Casino Management Systems and customer database platforms. * Excellent communication skills, both written and oral. * Available to work flexible shifts, weekends and holidays. * Ability to obtain and maintain all necessary licensing. Physical and Mental Demands: * Regularly required to see, talk and hear; use hands to finger, handle, or feel; reach with hands and arms; stand and walk. * Frequently required to stoop, and kneel. * Able to interact with others while maintaining a positive and courteous demeanor. * Ability to work in a noisy and smoky environment. * Must occasionally lift and/or move up to 25 pounds.

Summary: Learn to deal table games in accordance with established standards in a high volume, fast-paced and customer-oriented environment. Engagement Expectations: We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors: * Smile, display energy and open body language * Proactively greet team members and guests, initiating interaction to provide service * Always use a positive parting remark to end the conversation Essential Job Functions: * Attend all dealer school training sessions in order to meet the state and Company training requirements. * Effectively learn to perform the act of mechanically dealing a game in a proficient manner, according to current Company policies and procedures and applicable gaming regulations. * Learn how to handle guest transactions, game irregularities, disputes or customer issues that may arise during live action. * Effectively learn how to exchange currency for chips and pay or collect bets according to house rules in an accurate manner using the training currency and cheques provided in class. * Performs all other duties as assigned. Qualifications: * Must be 18 years of age or older. * High School Diploma or GED required. * Must possess excellent customer relations and communication skills. * Outgoing, personable, and professional demeanor. * Must be able to get along with co-workers and work as a team. * Must be able to attend all dealer school classes * Available to work flexible shifts, weekends and holidays. * Ability to obtain and maintain all necessary licensing. Physical and Mental Demands: * Regularly required to stand for extended periods of time, see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms. * Must occasionally lift and/or move up to 25 pounds. * Must be able to identify colors. * Able to work with others while maintaining a positive and professional demeanor. * Able to work in a noisy and smoky environment.

Summary: Works closely with management to accomplish goals and continually participates in efforts to increase efficiency and productivity. Acts as a team leader and assists in training lower level engineers as well as those with different skill sets. Maintains building by independently making high level and complex repairs. Also, by performing preventative maintenance tasks/projects throughout the casino in more than one trade discipline that may include but not be limited to landscaping, carpentry, painting, electrical, HVAC, plumbing, mechanical and kitchen equipment. Engagement Expectations: We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors: * Smile, display energy and open body language * Proactively greet team members and guests, initiating interaction to provide service * Always use a positive parting remark to end the conversation Teamwork Expectations: * Cooperating and communicating with fellow team members in all departments and always striving for mutual respect and a feeling of camaraderie. * Projecting a positive, helpful image/attitude. * Accepting direction from supervisor and demonstrating ability to profit from constructive criticism. * Contributing to the success of the organization by producing accomplishments rather than activities, completing your duties with enthusiasm and by helping fellow team members improve job skills and performance. * Voluntarily assisting new team members to adjust to their work environment. * Reporting for work on time and by showing flexibility to work overtime, and/or changing hours or days off. Essential Job Functions: * All job functions shall be performed in a safe, neat and workmanlike manner. * Uses appropriate hand and power tools to build, repair, refurbish and maintain building components, fixtures, furniture, etc. * Maintains clean and safe work areas. * Keeps maintenance logs * Documents completion of work orders. * Responds to guest and co-workers maintenance requests and inquiries in accordance with established performance, safety and guest service standards. * Leads and directs the team when a manager is not available * Guides lower level Engineers assisting with complex projects and tasks, ensuring quality of work. * Performs all other duties as assigned. Qualifications: * Must be 18 years of age or older * High school diploma or equivalent or technical training/certification if required by law. * One of the following Licenses or Certifications are a must Electrical, HVAC universal refrigeration (EPA certification) or CFESA * One or more of the following Licenses or Certifications are preferred, Fire safety, OSHA 10 training, journeyman's license for Plumbing or Carpentry * Six or more years related experience in one or more trade disciplines. * Advanced knowledge of building systems technology required. * Ability to work flexible shifts and days of the week including holidays * Ability to obtain and maintain all necessary licensing. * Must possess a current valid driver's license. * Driving record must meet driver eligibility requirements of Rivers Casino's insurance policy. Physical and Mental Demands: * Regularly required to see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms. * Must occasionally lift and lift up to 25 pounds. * Able to work with others while maintaining a positive and professional demeanor.

Summary: Maintains kitchen work areas and restaurant equipment and utensils in clean and orderly condition according to established sanitation and service standards. Engagement Expectations: We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors: * Smile, display energy and open body language * Proactively greet team members and guests, initiating interaction to provide service * Always use a positive parting remark to end the conversation Essential Job Functions: * Scrapes food from dirty dishes. * Places tableware in racks or on conveyor to dishwashing machine. * Washes pots, pans, and other cooking utensils and equipment. * Sweeps and mops kitchen floors. * Washes worktables, walls, refrigerators, and meat blocks. * Segregates and removes trash and garbage and places it in designated containers. * Steam cleans or hoses out garbage cans. * Transfers supplies and equipment between storage and work areas. * Follows sanitation and safety guidelines. * Performs all other duties as assigned. Qualifications: * Must be 18 years of age or older. * High school diploma or equivalent. * At least six months related experience or training preferred. * Must be available to work flexible shifts, weekends and holidays * Ability to obtain and maintain all necessary licensing. Physical and Mental Demands: * Regularly required to see; use hands to finger, handle, or feel; reach with hands and arms. * Frequently required to stoop, and kneel. * Must occasionally lift up to 25 pounds. * Able to interact with others while maintaining a positive and courteous demeanor.

Summary: Provides technical support, design, installation and implementation of in-house audio-visual equipment and non-print media assets. This includes operating, maintaining, distributing, installing, configuring, repairing, and upgrading various electronic products while ensuring their optimal performance for the customers "digital experience" at the Casino. Will also troubleshoot problem areas in a timely and accurate fashion, and provide end-user training and assistance where required. This includes assisting departments with content for display on a variety of casino digital signage devices including, but not limited to in slot iView & Symon displays, slot signage (LED/LCD) and other future digital signage technologies. Will work closely with Marketing, Slots, and other casino departments in the technical deployment of content to digital signage devices on property. All duties are to be performed within the guidelines of the casino's policies and procedures, Internal Control Standards and objectives. Engagement Expectations: We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors: * Smile, display energy and open body language * Proactively greet team members and guests, initiating interaction to provide service * Always use a positive parting remark to end the conversation Essential Job Functions: * Identifies and delivers required audio-visual service levels according to company policies and user requirements. * Completes AV work requests, project and initiatives. * Sets up, configures tests, maintains, monitors, and troubleshoots teleconferencing equipment, multimedia devices, televisions, monitors, projectors, recording equipment, speaker sets, digital cameras/camcorders, and other presentation equipment. * Receives and responds to incoming calls, pages, and/or e-mails regarding AV software/hardware problems. * Performs on-site analysis, diagnosis, and resolution of complex AV hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed. * Documents instances of AV equipment failure, repair, installation, and removal. * Maintains up-to-date knowledge of AV equipment contracts and supervise contract-based installations. * Builds and maintains a spare parts inventory for all AV equipment. * Advises on the purchase of new AV equipment and assists with its installation. * Handles incoming booking requests for AV equipment and setup. * Troubleshoots AV issues using the appropriate testing tools; make repairs as necessary. * Tags or labels AV equipment owned by the organization; periodically audits inventories to mitigate risk of damage or theft. * Produces, dubs, edits, and copies all AV media, as required. * Attends all necessary meetings. * Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule. * Performs all other duties as assigned. Qualifications: * Must be 18 years of age or older. * Bachelor's Degree or experience equivalent to the completion of four (4) years of college coursework in computer science, graphic design, multi-media systems or a closely related field or equivalent work experience. * One to three years of work experience with digital signage environments, e.g., Symon, CoolSigns, Scala, Nanolumens, etc., is required. * Experience with Crestron, HTML5 programming is highly preferred. * Previous experience providing multi-media delivery support in a 24-hour operational environment preferred. * Must be able to demonstrate proficiency in Microsoft Windows and/or Mac OS * Excellent understanding of online and social media trends and technologies, including demonstrated proficiency in audio and video devices (hardware/software/tools) and their output. * Previous customer service experience in a high energy, high demand environment, plus ability to communicate effectively with customers and grasp techniques in the ever-changing multimedia arena. * Demonstrated ability to work well in a team environment. * Ability to learn new skills as required to stay up to date on property equipment and programming functions, i.e. Crestron, Symon, Scala, etc. * Must possess excellent communication skills. * Must have the ability to write routine correspondence and to speak effectively to the public, employees, customers and vendors. * Must have the ability to deal effectively and interact well with the customers, vendors and employees. * Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner. * Must be resourceful, utilizing all resources that are available to resolve issues. * Must demonstrate good judgment. * Must be a team player with strong interpersonal skills. * Ability to work flexible shifts and days of the week including holidays * Ability to obtain and maintain all necessary licensing. Physical and Mental Demands: * Sitting for extended periods of time. * Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components. * Lifting and transporting of moderately heavy objects, such as computers and peripherals of up to 60 lbs. * Must be willing and able to travel between training locations. 1. Must be able to stand, walk, and move through all areas of the casino. * Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with guests, management, team members, and members of the business community in all situations. * Ability to work in a noisy and smoke-filled environment.

Summary: Providing a high level of guest service while adhering to the guidelines of the hotel procedures for guest-facing, bell, and shuttle and other services. Ensures the cleanliness and appearance of the hotel front entrance, lobby, public spaces, and handling guest room requests. Provide a positive first and last impression to guests as they arrive and leave the Hotel. Engagement Expectations: We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors: * Smile, display energy, and open body language * Proactively greet team members and guests, initiating interaction to provide service * Always use a positive parting remark to end the conversation Essential Job Functions: * Greet and welcome guests with positive body language and a friendly demeanor in accordance with the 10-5 rule, acknowledging all guests and responding to their service needs with genuine appreciation. * Assist guests upon arrival and provide helpful information about hotel amenities, services, operating hours, and local attractions. * Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation requests as needed. * Orient guests to their rooms by explaining key features such as room access, mini-bar, vending and ice areas, in-room safes, and laundry services. * Handle guest luggage by transporting bags to and from guest rooms or designated bell areas, and managing secure luggage storage and retrieval. * Deliver items to guest rooms upon request, such as packages, and housekeeping items (hair dryers, irons, laundry/dry cleaning, etc.) and additional amenities such as cribs, blankets and sleeper. * Safely transporting passengers on demand throughout the shift in the designated company vehicles(including a shuttle bus), assisting with luggage, and ensuring the vehicle is clean and well-maintained. * Adhering to traffic laws, assisting passengers with entry and exit, communicating with dispatch, and performing pre-trip vehicle inspections. * Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to the supervisor/manager. * Ensuring the main lobby, elevator banks, and front entry remain clean and well-maintained. * Maintain presence in the hotel lobby and ensure the main lobby, elevator banks, and front entry remain clean and well-maintained. * All other duties as assigned Qualifications: * High School diploma or general education degree preferred. * Previous guest service, front door, or bell service experience in a hotel property preferred * Previous customer service experience preferred * Must have a valid driver's license, and driving record must meet the driver eligibility requirements of Rivers Casino's insurance policy. * Strong customer service skills. * Knowledge of traffic laws and safety regulations to ensure safe and compliant vehicle operation. * Excellent communication skills, both verbal and written English required. * Ability to communicate with Team members and guests * Ability to be a TEAM player * Must be able to work flexible shifts, including nights, weekends, and holidays. Physical and Mental Demands: * Regularly required to see, talk, and hear; use hands to finger, handle, or feel, and reach with hands and arms. * Must occasionally move and lift up to 25 pounds. * Able to work with others while maintaining a positive and courteous demeanor under occasional fast-paced and noisy work conditions. * Ability to successfully fulfill the pre-employment process * Ability to obtain and maintain all necessary licensing

Essential Job Functions: * Responds to all medical related incidents on the property. * Performs specific security duties as outlined by the Security Department policies and procedures to ensure the protection of all company assets as well as the safety and welfare of guests and team members. * Prepares reports as required. * Verify patron's identification to prevent those under the age of 21 from gaining to the Rivers Casino Pittsburgh property. * Assist in the implementation of emergency procedures. * Handles patrons inquires and complaints and will solicit the support of a Supervisor Security as necessary. * Can be required to operate as Security Officer I, II, and III when needed. * All other duties as assigned Qualifications: (Knowledge, Skills, and Abilities): * Pennsylvania Emergency Medical Technician or Emergency Medical Responder certification * High School diploma or equivalent. * Casino hotel experience preferred * Excellent oral and written communication skills. * Knowledge in various computers programs including Microsoft Office (Word, Excel, etc.) preferred. * Must be able to walk, run, stand, kneel, stretch, push, pull and pull weight for a full 8 hour shift * Ability to communicate with Team members and guests * Ability to be a TEAM player * Ability to successfully fulfill the pre-employment process * Ability to work flexible shifts and days of the week including holidays * Ability to obtain and maintain all necessary licensing

Essential Job Functions: * Performs all duties of an Attendant EVS when scheduled. * Adhere to standards and operating procedures as outlined in the Rivers Casino EVS Manual. * Maintain the approved preventative maintenance program on all equipment. * Be familiar with and ensure safe and proper use of all equipment and chemicals. * Contribute to a safe workplace by being involved in the Department Safety program. * Conduct the approved departmental training program to ensure all Team Members are properly trained to their assigned task. * Conduct inspections on all casino and non-gaming EVS areas daily. * Fill all reasonable guest requests or place guest in contact with appropriate person for assistance. * Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures. * Must maintain the strictest confidence of any and all confidential and proprietary information disclosed by a Rivers Casino entity or by a guest of Rivers Casino. * Brings Team Member questions and concerns to the prompt attention of the Manager EVS. * Maintain a high level of professional appearance, demeanor, ethics, and image of self and subordinates. * Conduct and attends all regular departmental meetings as well as other related meetings. * Completes necessary reports in a timely manner to meet deadlines. * Ability to identify circumstances or incidents that require the notification and/or approval of others. * All other duties as assigned Qualifications (Knowledge, Skills, and Abilities): * Must possess training and problem solving skills * Must have at least two years' experience working in an EVS Department * Must have excellent guest service, interpersonal and organizational skills * Knowledgeable of applicable federal, state, and local regulations. * Fully Competent in Microsoft Office * Must be able to work flexible hours including evenings, weekends, and holidays. * Ability to communicate with Team members and guests * Ability to be a TEAM player * Ability to successfully fulfill the pre-employment process * Ability to work flexible shifts and days of the week including holidays * Ability to obtain and maintain all necessary licensing

Summary: Operates electronic surveillance equipment and observes patrons and employees participating in gambling activities to detect infractions of house rules and gaming regulations. Engagement Expectations: We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors: * Smile, display energy and open body language * Proactively greet team members and guests, initiating interaction to provide service * Always use a positive parting remark to end the conversation Essential Job Functions: * Performs electronic and visual surveillance of slot floor, casino cage, count rooms and other areas designated for surveillance. * Identifies persons engaged in cheating, theft, embezzlement and other illegal activities or activities inconsistent with established gaming procedures and or regulations. * Proactively keeps up to date with any known cheats and undesirables to keep them off property. * Knows the procedures of all other departments involved in the handling of company assets and ensure these procedures are adhered to. * Completes all reports in a timely fashion with accuracy and professionalism. * Testifies in court as required * Notifies shift managers according to established standards of suspicious or illegal activities. * Cooperates with regulatory personnel and agencies as directed. * Performs other duties as assigned. Qualifications: * Must be 18 years or older. * High school diploma or equivalent. * Two or more years related experience; or equivalent combination of education and experience. * Knowledge of electronic surveillance systems software preferred * Good computer skills preferred. * Good verbal and writing skills. * Must be able to work in pressure situations and be self motivated. * Ability to obtain and maintain all necessary licensing. Physical and Mental Demands: * Regularly required to see, talk and hear; use hands to finger, handle, or feel. * Must be able to work in pressure situations and be self motivated. * Must possess sound and mature judgment. * Available to work flexible shifts, weekends and holidays. * Able to interact with others while maintaining a positive and courteous demeanor. * Must occasionally lift up to 25 pounds.

Title: Guest Services Representative - Rivers Casino Call Center Job Summary: Join our team at Rivers Casino as a Guest Services Representative in our fast-paced and dynamic call center. As a key point of contact for our guests, you will be responsible for handling incoming and outgoing calls, reservations, inquiries, and promoting our casino offerings. We are seeking a dedicated individual who is passionate about delivering exceptional customer service and contributing to our overall guest experience. Key Responsibilities: * Utilize various systems to efficiently manage incoming and outgoing calls and provide accurate information. * Operate the switchboard phone system, ensuring prompt and courteous handling of all calls. * Screen and transfer calls to appropriate departments, ensuring effective communication and routing. * Proactively gather guest information for follow-up, contributing to our outbound calling program. * Maintain and update the phone directory and tree, ensuring accurate and up-to-date information for seamless communication. * Assist with reservations, upselling where possible, and providing accurate information about our promotions and packages. * Communicate effectively and respectfully with customers through various channels, including phone, email, and messaging. * Stay informed about the latest casino promotions, social media activity, and digital campaigns to provide accurate information to guests. * Handle guest inquiries, complaints, and requests promptly and professionally, escalating when necessary. * Maintain confidentiality of guest information and handle sensitive data with discretion. * Maintain knowledge of the casino and hotel amenities, including operational hours and relevant policies. * Perform other duties as assigned to contribute to the smooth functioning of the call center and overall guest experience. Qualifications: * Previous experience in a high-volume call center preferred. * One or more years of hospitality reservations experience is advantageous. * Demonstrated ability to provide excellent guest service. * Strong multitasking abilities and prioritization skills. * Proficiency in communication, both verbal and written, in English. * Familiarity with computer systems and software, including Microsoft Office and Google Suite. * Strong interpersonal skills and a friendly, team-oriented attitude. * Willingness to work flexible shifts, including weekends, holidays, and special events. Physical Requirements: * Prolonged periods of sitting * Physical ability to handle bending, reaching, and lifting up to 25lbs. * Must have the ability to read, analyze, and interpret documents * Must have the finger/hand dexterity to maneuver on a computer keyboard and other office machinery. The above duties and responsibilities are representative. Full job descriptions available upon hire.

Banquet Houseman - Rivers Casino Pittsburgh As a Banquet Houseman at Rivers Casino Pittsburgh, your primary responsibility is to meticulously set up banquet rooms according to event floor plans. This encompasses arranging tables, chairs, place settings, stages, dance floors, and other event-related elements. Responsibilities: * Execute the setup of banquet rooms based on event floor plans, covering tables, chairs, place settings, stages, dance floors, etc. * Clean assigned banquet areas with precision. * Bus tables, maintain side stations during events, and ensure proper stock levels. * Keep side stands orderly, maintain banquet area cleanliness, and adhere to stock pars. * Provide professional and friendly assistance to guests. * Follow management directions consistently. * Uphold a neat and clean appearance, wearing the proper uniform and name tag. * Empty trash, stock bus carts as needed, and return used items to the kitchen. * Perform sweeping, cleaning, and mopping tasks as assigned. * Fulfill any other duties as assigned. Qualifications: * Utilize electrical equipment as required. * Ensure regular and predictable attendance. * Comprehend and comply with all company, departmental rules, regulations, policies, and procedures. * Skill in establishing and maintaining effective relationships with staff and customers. * Proficient in reading, writing, and verbal communication in English. * Communicate effectively with team members and guests. * Embrace a team-player mentality. * Successfully complete the pre-employment process. * Flexibility to work various shifts, including holidays. Physical Requirements: * Lift items weighing up to 75 lbs. * Maneuver carts weighing over 100 lbs. through crowded areas. * Capability to bend and reach from floor level to 6 ft. * Demonstrate eye/hand coordination, manual dexterity, normal hearing, and vision. * Continuous engagement in standing, walking, bending, occasional sitting, reaching, squatting, kneeling, and mobility. The above duties and responsibilities are representative. Full job descriptions available upon hire.

Summary: The Lead Guest Room Attendant ensures the highest levels of cleanliness and guest satisfaction are maintained. Engagement Expectations: We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors: * Smile, display energy and open body language * Proactively greet team members and guests, initiating interaction to provide service * Always use a positive parting remark to end the conversation Essential Job Functions: * Lead, direct all housekeeping operations including, Guest Room Attendants and House Attendants. * Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by the hotel, which requires continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc. * Inspect all guest rooms and public areas as assigned and coach attendants of any deficiencies found. * Assign attendants' carts/signs board in the morning and the afternoon * Inspect public areas, housekeeping closets for standards compliance * Oversee the laundry vendor's operation to ensure productivity standards are met, safety procedures are followed and the company assets are maintained and protected. * Work closely with the Front Office regarding room stock and availability via phone or in person * Submit maintenance reports/requests and follow up for completion * Establish and maintain adequate supplies for efficient operation of the department. * Distribute and delegate workload to guarantee maximum production and guest satisfaction * Ensure that all staff members are adhering to all safety and security procedures including entering of guest rooms (both staff member and guest requests to open guest room doors), master key protection, work space safety, reporting lost or damaged hotel property, fire safety and reporting suspicious situations. * Work collaboratively with other departments, such as Front Desk and Maintenance departments. * Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with hotel hazard communication programs. * Evaluate condition of furniture, fixtures, decor, etc. * Be constantly alert for newer methods, techniques, equipment, and materials that will improve the departments' overall operation and provide more efficient operation at reduced costs * Check appearance of all team members to ensure compliance with standards of appearance * Comply with quality assurance expectations, standards and hotel rating guidelines. * Communicate both verbally and in writing to provide clear direction to staff. * Perform any other job related duties as assigned. Qualifications: * Three years' experience in housekeeping as an individual contributor preferred. * Proficient in hotel management systems. * Must be able to learn and retain knowledge of computer systems, Microsoft Office, procedures and regulatory requirements. * Strong desire to take accountability and have their performance measured on contribution to business results * Most possess outstanding interpersonal communication skills (verbal and written) to effectively interface with guests and Team Members. * Must be able to remain professional and tolerate stress related to servicing public guests in a high pressure and fast-paced environment. * Must have experience resolving problems decisively and timely. * Self-starting personality with an even disposition. * Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. * Knowledge of basic sanitation requirements/controls and applications of relevant chemicals. * Knowledge of policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property. * Ability to coordinate and cooperate with other departments regarding housekeeping services/activities. * Ability to communicate with Team members and guests * Ability to be a TEAM player * Must be able to work flexible shifts including nights, weekends, and holidays. Physical and Mental Demands: * Regularly required to see, talk and hear; use hands to finger, handle, or feel and reach with hands and arms. * Must occasionally move and lift up to 50 pounds. * Able to work with others while maintaining a positive and courteous demeanor under occasional fast paced and noisy work conditions. * Ability to successfully fulfill the pre-employment process * Ability to obtain and maintain all necessary licensing

Engagement Expectations: We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors: * Smile, display energy and open body language * Proactively greet team members and guests, initiating interaction to provide service * Always use a positive parting remark to end the conversation Essential Job Functions: * Greets and services customers in accordance with established guest service standards. * Handles financial transactions including exchanging cash for slot tickets, performing credit checks, and cashing checks. * Processes checks. * Computes, classifies, records, and verifies cash and coin according to specific policies and procedures and guest service standards. * Provides even exchange of cash and exchanges of receipts for cash. Processes jackpots. Provides change and breaks down bills. * Balances funds and assets at end of work shift. * Responsible for sports wagering ticket redemption at a dedicated cage window. * Ability to work as a Sportsbook Writer before or after a scheduled shift in addition to days off. * Responds to guest questions and concerns. * Complies with all aspects of the Anti-Money Laundering (AML) Program and its regulations including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements. * Performs all other duties as assigned. Qualifications: * Must be 18 years of age or older. * High school diploma or equivalent. * One or more years cashier or related experience preferred. * Must be available to work flexible shift, weekends and holidays. * Ability to obtain and maintain all necessary licensing. Physical and Mental Demands: * Regularly required to see, talk or hear; stand; use hands to finger, handle, or feel; reach with hands and arms. * Must occasionally lift and/or move up to 25 pounds. * Able to interact with others while maintaining a positive and courteous demeanor under frequently fast paced work conditions

The Utility Engineer is responsible for supporting the maintenance and upkeep of the casino's public areas, landscaping, and equipment. This position includes a range of tasks such as trash clean-up, landscaping maintenance, equipment movement, and assisting senior engineers. The role requires a hands-on individual who can handle routine maintenance tasks, provide excellent customer service, and work effectively as part of a team. Essential Duties and Responsibilities: * Maintain public areas, including trash clean-up, pressure washing, emptying trash receptacles, and sweeping hardscapes. * Perform landscaping tasks such as trimming, mowing, planting, watering, and general care of plants, trees, shrubs, and grassy areas. * Handle routine maintenance calls involving moving equipment, materials, barricades, and filters as assigned. * Assist senior engineers when needed and serve as a parts and tool runner. * Perform winter duties, including snow removal and salt application. * Escort contractors as required by PGCB regulations. * Perform other duties as assigned by management. Qualifications (Knowledge, Skills, and Abilities): * Must hold a valid driver's license and meet Rivers Casino's insurance policy requirements. * Ability to manage multiple tasks and projects effectively. * Strong customer service skills. * Able to work independently and as part of a team. * Adhere to all policies, including attendance, appearance, safety, and security protocols. * Must have flexible availability, including evenings, weekends, and holidays. * Physically capable of continuous use of hands, seeing and hearing * Frequently required to stand, walk, and push/pull. Occasionally required to bend, stoop, kneel, and reach. * Excellent communication skills to interact effectively with team members and guests in English Certifications: * Must be able to obtain a Pennsylvania Non-Gaming License. Rivers Casino will assist in the application process and pays the fee associated with this license. Physical Requirements: * Prolonged periods of standing, walking and sitting * Regular bending, stretching, twisting, and reaching * Ability to push/pull objects weighing up to 50 pounds frequently The above duties and responsibilities are representative. Full job descriptions are available upon hire.

Summary: Establishes and maintains relationships with casino players, providing personal services in regards to promotions, reservations, special events and other customer care needs. Develops and maintains relationships with new and existing VIP players. Builds relationships with international and international customers to instill loyalty to the property. Engagement Expectations: We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors: * Smile, display energy and open body language * Proactively greet team members and guests, initiating interaction to provide service * Always use a positive parting remark to end the conversation Essential Job Functions: * Provides elevated service experience to VIP customers. * Ability to extend complimentary services in accordance with the approved comp matrix. * Enrolls players in club program. * Establishes personal relationships with new and existing players providing assistance as needed. * Achieves established revenue and reinvestment goals. * Builds and maintains database of international customers. * Develops and coordinates marketing programs and events to attract desired market. * In person, telephone, and digital outreach to identified segments of the player database to increase trip frequency, including coded and uncoded customers, and general customer service calls to build relationships and visitation. * Demonstrates professional, engaging, and effective telesales skills and production. * Works with all departments to ensure that gaming service expectations are met. * Communication liaison between Chinese, and/or other languages, and English speaking guests and employees. Advises of cultural requirements to executive staff. * Handles difficult situations in a calm, timely and professional manner. * Performs all other duties as assigned. Qualifications: * Must be 18 years or older. * High school diploma or general education degree (GED). * 2+ years related casino marketing host experience required. * Knowledge of Casino Management Systems and customer database platforms. * Excellent communication skills, both written and oral. * Available to work flexible shifts, weekends and holidays. * Ability to obtain and maintain all necessary licensing. Physical and Mental Demands: * Regularly required to see, talk and hear; use hands to finger, handle, or feel; reach with hands and arms; stand and walk. * Frequently required to stoop, and kneel. * Able to interact with others while maintaining a positive and courteous demeanor. * Ability to work in a noisy and smoky environment. * Must occasionally lift and/or move up to 25 pounds.