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Riverway Business Services jobs - 35 jobs

  • Customer Account Partner

    Innosource 3.3company rating

    Remote or Dublin, OH job

    Unlock Your Potential in a Role That's More Than Just a Job! Are you looking for a position where you can thrive, grow, and make a real impact? Imagine being at the center of exciting business ventures, building meaningful relationships through account management, and having the flexibility to balance work and life. If you're passionate about providing exceptional service, excel in data entry, and love the idea of helping businesses succeed, this is the perfect opportunity for you. Join our client, a forward-thinking Fortune 500 company that's transforming the chemical distribution industry. Here, your career matters. Whether you're experienced in order processing, a seasoned Customer Service Representative, or looking to grow your skills in account management, we are committed to your success and development. You'll receive the tools, training, and support you need to reach your full potential. Why You'll Love This Role: Be a Key Player: In this role, you won't just manage accounts - you'll become a trusted partner through hands-on account management, helping businesses thrive by solving challenges and creating opportunities. Your clients will rely on you for efficient order processing, accurate data entry, and consistent service, making your work feel rewarding every single day. Work That Fits Your Life: After 90 days, enjoy a flexible hybrid schedule that gives you the freedom to work from home two days a week while staying connected with your team. Plus, our Monday-Friday 8am-5pm schedule means your evenings and weekends are all yours. Growth Opportunities: We invest in you! From on-the-job training to opportunities for advancement, this is a role where you can build a lasting, successful career. Inclusive Culture: Work in a collaborative, supportive environment where your ideas are valued and your voice is heard. We believe in work that's fulfilling and fun, and we want you to love coming to work each day. What You'll Be Doing: As a Customer Account Partner-similar to a Customer Service Representative with a strong focus on account management-you'll take ownership of your clients' success and provide top-notch support to ensure their needs are met. Your role will combine relationship-building, problem-solving, and operational support to create a seamless experience for every customer. You'll: Build Lasting Relationships: Be the face of the company for your clients. You'll foster trust and partnership through clear, consistent communication and a commitment to delivering the best service possible. Problem-Solving at Its Best: Step in when challenges arise, using your creativity and decision-making power to find solutions that make a difference. Manage the Process: Oversee the logistics and shipping process to ensure smooth, on-time deliveries - keeping everything on track for your clients. Flexibility in Communication: While email will be your primary mode of communication, you'll also handle phone interactions based on your clients' preferences, ensuring they get the personalized service they expect. What We're Looking For: Relationship Builders: You're more than just a Customer Service Representative-you're a true partner to your clients. With experience in account management and business-to-business relationships, you understand how to create long-term value and build trust through every interaction. Organized Multitaskers: You can juggle multiple tasks, set priorities, and meet deadlines without missing a beat. Tech-Savvy Problem Solvers: Experience with SAP or Salesforce is a plus, but not required - we'll give you all the training you need! You'll also need to be comfortable using Microsoft Outlook and Excel. What You Bring to the Table: High School Diploma or GED (college experience is a bonus!) 1-3 years of relevant experience in customer service, office administration, logistics, or distribution. What We Offer You: Competitive Pay: Starting at $21.93/hour, with opportunities for raises and career growth. Flexible Hybrid Schedule: Work from home two days a week after just 90 days with us. Generous Benefits: Medical, dental, and life insurance - we've got you covered. Work-Life Balance: A stable Monday-Friday, 8am-5pm schedule means more time for your personal life. Casual and Supportive Work Environment: Feel at home in a friendly workplace that values your contributions and encourages a positive work culture. About InnoSource InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way. By “Submitting” this application/form you are opting-in/signing up for texts, you consent to receive communication via text messages from InnoSource, Inc. at the number provided, including messages sent by an auto dialer. Message and data rates may apply. Message frequency varies. Privacy Policy and Terms. Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran
    $21.9 hourly 4d ago
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  • Art Director

    24 Seven Talent 4.5company rating

    Remote or Park Ridge, NJ job

    The details are: Hiring Manager: VP of Creative Business: Marketing Team: Creative Marketing Temporary Assignment - Job Title: Art Director Hourly rate $60-63 Duration - long term assignment 40 hours per week (TBD) and working hours are 8:30-5:00 Requires working in our Park Ridge, NJ office and on-site: Monday thru Friday. Work remotely once per month on a Friday. Note: we all have laptops here and there is always flexibility to WFH for weather, illness, appointments, deliveries, etc. We are flexible and understanding, so would like to reiterate that if there is a need to WFH on additional days, that option is there for you but is just not on a regular weekly basis. This role is a strong mix of being creative and one who has experience with the production process (start to finish) We need someone with packaging design experience. JOB SUMMARY The Art Director will use a variety of hard and soft skills, as well as industry knowledge, to provide the most comprehensive support to the Creative Team and our business. The role is responsible for helping to drive consumer engagement and growth through impactful, creative, and motivating design. They will work on leading a variety of projects within our portfolio, which includes Fruit Snacks (America's leading fruit snacks brands), and more. This is a function between Creative and Marketing responsible for ideation of concepts, development, design, and execution of 360 product packaging, display, print collateral and corporate / brand identity. ESSENTIAL DUTIES & RESPONSIBILITIES · Create & refine innovative package design concepts. · Create and adhere to brand identity guidelines, ensuring integrity within and across brands as relevant. · Pre and post-production expertise · Extensive knowledge of printing processes · 2-D & 3-Dimensional Rendering of Packaging and Displays · Digital platform knowledge · Review Proofs · Visual Trade Show Design & Collateral · Product Photography · Collaboration within Creative / Marketing & Cross-Functionally MINIMUM REQUIREMENTS & QUALIFICATIONS · Bachelor of Arts / Graphic Design Degree · 10+ years of design experience in CPG, Beauty or related field · Proficient with design software; Adobe Creative Cloud, including Adobe Illustrator, Adobe Photoshop, Adobe InDesign, Bridge, Microsoft Office · Exceptional ability in typography, layout and design. · Exceptional package design and production skills · Trade Ads · Visual Trade Show Designs & Development · Effective at Time Management · Collaborative · Strong Communicator, both written and verbal. · Detail Oriented. · Approachable, authentic and genuine.
    $60-63 hourly 19h ago
  • Remote Patient Transportation Coordinator

    ACC Premiere 4.4company rating

    Remote or Tulsa, OK job

    Are you passionate about delivering exceptional customer service? At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need. If you have experience in retail, customer service, and/or data entry, we want to hear from you! We are hiring for remote positions in the following states: AL, AR, GA, ID, IA, KS, NC, OH, OK, PA, SC, TN, TX UT, and WV! Pay rate $11.50/hour RESPONSIBILITIES: You will be responsible for handling inbound phone calls from our clients to assist them with their non-emergency medical transportation needs. You will use technology to pioneer new operational models to help make transportation more powerful and more reliable for the healthcare industry. You're helping to solve one of the nation's growing healthcare challenges - ensuring patients get to and from their medical appointments, safely and on time. Consult with customers to understand their needs and determine the best option. Have excellent verbal communication skills Ability to adapt to different types of customers and use positive language to represent yourself and the Company Use excellent customer service skills to handle escalated customer interactions WORK ENVIRONMENT AND WORKSPACE: Dedicated home office workspace, ideally a separate room with its own door Adequate space to set up the workstation Ability to hardwire internet (direct connection to your router) Three power connections No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members) Continuous availability throughout your shift; flexibility to handle non-work-related tasks is not possible. PREFERRED SKILLS: Minimum of 2 years customer service experience in a call center environment Experience supporting brand products and services Positive and professional demeanor Excellent written and verbal communication skills High school diploma required; college education preferred Experience with diagnosing and troubleshooting Familiarity with supporting consumer products and/or services. TRAINING: Product Training Systems Training Live Remote Training Dayshift Training 100% attendance required SCHEDULE: 8-hour shift Full-time only First shift (mornings and afternoons) Schedules will include a weekend shift Schedules are assigned in the interview process and will remain as your permanent schedule BENEFITS: Health, dental, vision, and life insurance 401(k) Daily Pay Employee assistance program Gym membership subsidy Referral Program If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process. Ready to make a difference? Apply today and join a team that values your skills and contributions!
    $11.5 hourly 1d ago
  • Audit Director

    ATR 4.6company rating

    Remote or Boston, MA job

    ABOUT: The current accounting environment has seen a large takeover of private equity firms, which can impede an individual's ability to move up the career ladder; however, our Client is different. Our Client's flourishing, award-winning business seeks a growth-oriented individual to become its future Audit Director. This position will quickly become Partner-level and will have immense influence on the firm's development. If you're looking to advance your career and join a company that values its employees' well-being, please apply today! Requirements: CPA is required for this position Minimum of 8 years of public accounting experience, focusing on Audit functions. Diverse client industry/ sector experience, such as: nonprofits, construction, real estate, life sciences, energy/ oil, etc. Minimum Bachelor's degree in accounting or related field. Experience leading teams and mentoring junior staff. Interest/ experience in developing new business. Comfortable with client interface and ensuring client satisfaction. Salary: $150K-$220K/yr base salary DOE Benefits: Opportunity for flexible REMOTE work Health/ Dental/ Vision/ Life/ Disability/ AD&D Insurance HSA & FSA 401(k) Performance Bonuses Parental & Family Medical Leave PTO/ Vacation/ Sick/ Paid Holidays Professional Development Tuition Assistance Company events + Much More
    $150k-220k yearly 60d+ ago
  • Electricity & Utilities Customer Service Representative

    Call Center Haven 4.5company rating

    Remote or Lubbock, TX job

    Job Title: Electricity & Utilities Customer Service Representative Company: Call Center Haven About Us: Call Center Haven is dedicated to helping businesses and consumers optimize their utility expenses while promoting sustainability and efficiency. We are seeking motivated and results-driven Remote Sales Utilities Brokers to join our dynamic team. This role is ideal for someone who excels in a remote work environment and has a passion for sales and solutions. Job Summary: As a Remote Sales Utilities Broker (Residential and Commercial) at Call Center Haven, you will be responsible for generating new business opportunities and managing client relationships in the utilities sector (electricity, internet, tv, phone and security). You will work closely with prospective clients to understand their needs, provide tailored solutions, and negotiate contracts to secure favorable terms. Your goal will be to maximize sales opportunities and contribute to the company's growth and success. Key Responsibilities: Lead Generation: Identify and prospect potential clients through various channels, including but not limited to cold calls, emails, and networking. Client Consultation: Conduct thorough needs assessments to understand client requirements and offer customized utility solutions that align with their business objectives. Sales Presentations: Prepare and deliver compelling sales presentations and proposals to potential clients, highlighting the benefits and value of our utility services. Negotiation: Negotiate terms and conditions with clients to close deals and achieve sales targets while maintaining profitability for the company. Account Management: Build and maintain strong relationships with existing clients to ensure satisfaction, address concerns, and identify opportunities for upselling or cross-selling. Market Analysis: Stay informed about industry trends, market conditions, and competitor activities to effectively position our services and adapt strategies as needed. Reporting: Track and report on sales activities, pipeline status, and performance metrics to provide regular updates to management. Collaboration: Work closely with internal teams, including marketing, customer service, and product development, to ensure seamless client experiences and effective solution delivery. Qualifications: Experience: Proven track record in sales or customer service Skills: Excellent communication and negotiation skills, with the ability to build rapport and influence decision-makers. Technical Knowledge: Strong understanding of utility services, market dynamics, and energy solutions. Self-Motivation: Ability to work independently, manage time effectively, and meet sales targets in a remote work environment. Tools: Proficiency in CRM software What We Offer: Competitive Salary: Commissions-only salary with performance-based incentives and bonuses. Flexibility: Remote work arrangement Supportive Team: Access to a collaborative and supportive team environment with regular virtual meetings and check-ins. How to Apply: If you are a proactive and driven sales professional with a passion for the utilities industry, we would love to hear from you. Please submit your resume Working Place: Lubbock, Texas, United States
    $24k-29k yearly est. 60d+ ago
  • Technical Project Manager, Full-Time, Hybrid, Marlborough, MA

    DCU 4.3company rating

    Remote or Marlborough, MA job

    Schedule Mon - Fri 8a-5p What You'll Do Summary/Objective: The Technical Project Manager leads teams within a matrix environment to successfully complete projects within the Technology organization. Serves as the primary liaison between project teams, business owners and sponsors for various systems and/or applications. The Technical Project Manager is responsible for the oversight of the entire project's life cycle. Apply project management and agile methodology skills to manage scope, plan work, coordinate resources and drive execution. Projects may be small to large; cross-functional in impact and are technical in nature. This position will collaborate with a team of PMs and Senior PMs to make continuous improvements to project processes. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position will focus on the management of enablement related projects such as data center migrations to public cloud (AWS), greenfield deployments in the DCU data centers, component lifecycle management, wireless and telephone infrastructure upgrades, monitoring & alerting for the IT infrastructure, workstation deployments, system / server upgrades, networking upgrades and transformations, disaster recovery exercises, remediation of major audit findings and other similar technically oriented projects. Manage projects with waterfall and agile methods when applicable Plan, estimate and execute technology-related projects Communicate and coordinate project deliverables across IS Infrastructure, IS Development teams and the project team to achieve milestones Develop detailed project deliverables including scope statements, schedule, resource plans and success criteria Schedule and conduct project planning with appropriate tech leads, third party contractors and business Manage day to day project activities to meet deliverables, manage risks and remove team blockers Coordinate project deliverables, identify required resources and review roles & responsibilities Coordinate project tasks such as equipment are ordered, received, and staged during the project execution Coordinate team resources across projects with other Project Managers Simultaneously manage multiple IT project plans. Establish clear goals, milestones and approach to execution Assist in building Portfolio View of initiatives business and IT initiatives across the Credit Union Use sound judgment in project communication and ensure that key stakeholders including the team, business and management are apprised of project activities in a timely manner Communicate progress, risks, expectations, timelines, milestones and other key project metrics to business and team members Contribute to the ongoing development and improvement of the Project Management Life Cycle and agile methodologies Lead the team to update support processes to capture new project enhancements, features or updated technologies Ensure project post implementation reviews are conducted Working knowledge and understanding of the ITIL (Information Technology Infrastructure Library) Framework Adhere to DCU's project management best practices, procedures and documentation standards Have a “Team Player” mentality Performs other job-related duties as assigned by Manager(s) What You'll Need Education and Experience Requirements: 4-year degree in Information Systems or equivalent work experience Minimum of 2 years direct Information Systems infrastructure experience, perhaps as a system engineer, network engineer, worked on a service desk team, or in IT Security, and may have been an Infrastructure team lead or infrastructure manager. 2 - 4 years experience with Information Systems project management experience 2 - 4 years experience in Financial Industry Excellent verbal and written communication skills. Strong knowledge of banking systems, technologies and their relationship to business functions, practices, and processes Analytical and Project Management skills with a focus in financial services applications Strong verbal/written communication skills PMI or other project management certification preferred Knowledge and practical applications of Agile methodology Business Process Management experience recommended What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to ************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $100,100 - $113,900
    $100.1k-113.9k yearly 35d ago
  • Account Manager, Mid-Atlantic region (Remote)

    Connect America 4.3company rating

    Remote or Michigan job

    About the Company Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America's largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market. Connect America has been recognized as one of Philly Happening's Best Places to Work. Our award-winning customer service team has received the Best Service Award from Today's Caregiver. In addition, our healthcare division was named Top Ten Home Healthcare Solutions Provider in 2019 & 2020. At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve. Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at *********************** Job Description As the Account Manager, you will be responsible for growing Connect America's footprint across the Mid-Atlantic territory (DE, VA, NC, SC, TN, KY, OH, WV), while maintaining high customer satisfaction. You will develop and execute the strategies necessary to drive upsells, expansions, and competitive conversions within your market. The Account Manager will take on either direct managerial responsibilities or mentorship duties depending on their market and experience. This role reports to the Director of Account Management, and the ideal candidate has a background in sales and customer success in healthcare. Responsibilities: Drive growth by upselling products and services, expanding usage, and increasing overall referral volume within assigned markets Lead, mentor, and coach a high-performing Referral Specialist team Provide mentorship to Account Management team Maintain strong customer relationships, serving as an escalation point for key accounts and ensuring a high level of customer satisfaction. Retain customers by ensuring high customer satisfaction and clear ROI Facilitate strategic meetings with director-level or higher customer stakeholders. Own and maintain strategic Action Plans for all key accounts. Participate in relevant industry conferences and local market events. Maintain accurate and complete Salesforce documentation and comply with all operational processes. Collaborate across departments and contribute to coaching, development, and team culture. Engage in cross-functional initiatives and receive positive customer/internal feedback. Collect feedback on deals and communicate issues or concerns in solution-orientated approach. Utilize deal reviews process and close plans to improve win rates and accelerate deals Experience and Skills: Bachelor's degree or equivalent experience 2+ years of sales experience in healthcare, selling clinical or technology solutions to providers Subject matter expertise on products and market trends Superior communication, written, oral, phone, webinar, presentation, and interpersonal skills Strong analytical skills, with the ability to measure and report on and create narratives around ROI Effective collaborator with experience working with senior leaders to recommend, plan, and execute organizational initiatives Ability to travel minimum 25%
    $43k-61k yearly est. Auto-Apply 12d ago
  • Remote Independent Sales Consultant

    Call Center Haven 4.5company rating

    Remote or Dallas, TX job

    As an Independent Sales Consultant Affiliate at Call Center Haven, you will leverage your sales expertise to promote and sell. This role is ideal for self-driven individuals with a passion for sales and a knack for building strong relationships. You will operate on your own, managing your own schedule and working remotely. Key Responsibilities: Sales & Business Development: Identify and engage potential clients through various channels (networking, social media, referrals, etc.) to generate leads and close sales. Product Knowledge: Develop a deep understanding of the to effectively communicate their benefits and value propositions to clients. Client Relationship Management: Build and maintain strong relationships with clients, ensuring a high level of satisfaction and repeat business. Sales Strategy: Develop and execute personalized sales strategies to achieve and exceed sales targets and quotas. Marketing Support: Utilize provided marketing materials and tools to support your sales efforts and enhance brand visibility. Compliance: Adhere to company policies, industry regulations, and ethical standards in all sales activities. Qualifications: Proven experience in sales or a similar role, with a track record of meeting or exceeding targets. Excellent communication, negotiation, and interpersonal skills. Ability to work independently, manage time effectively, and stay motivated. Proficient in using CRM software and other sales tools. Access to a reliable internet connection and a suitable workspace for remote work. Compensation: Commission-Based: Earn a competitive commission on sales with unlimited earning potential. Bonuses: Additional performance-based bonuses and incentives. Flexible Schedule: Set your own hours and work from anywhere. How to Apply: If you are a driven and results-oriented sales professional looking for a rewarding opportunity with flexibility, we want to hear from you! Please submit your resume and a brief cover letter detailing your relevant experience and sales achievements to ************************. Call Center Haven is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and affiliates. Join us and be a part of our growth journey! Working Place: Dallas, Texas, United States
    $39k-52k yearly est. Easy Apply 60d+ ago
  • Data Analyst

    Focus Services 4.2company rating

    Remote or Roy, UT job

    Job Responsibilities: Determining organizational goals. Mining data from different sources. Managing master data by creating, updating, cleaning, and trimming data. Grant technical expertise on cleaning, trimming, and storage of data. Analyze and interpret results. Identify trends, correlations, and patterns in complicated data. Present findings and concise data reports which include management of data sources, security, and metadata. Design relational databases and data systems. Work with higher officials and the management teams to set up business and information needs. Come up with new process improvement opportunities. Promoting data integrity and normalization. Pay attention to the confidentiality of the data. Evaluating changes and updates. Job Skills: Bachelor's degree in Computer Science and other related courses. Proven work experience as a data analyst. Good analytical skills. Good interaction with the higher officials and colleagues. Ability to handle large data sets and relational databases. Good communication skills include the ability to speak clearly and be able to communicate complex ideas into an easily understandable form. Critical thinking skills. Great attention to detail for the desired accuracy. Statistical and Mathematical knowledge. Acquaintance with technical tools in the industry. Tools Provided for remote work: Internet access Phone Computer 2TB hard drive Printer Benefits: Health Care Plan (Medical, Dental & Vision) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Short Term & Long Term Disability Training & Development Work From Home Stock Option Plan Salary: $76,000- $112,0000
    $76k-112k yearly 60d+ ago
  • Collections Team Member II - Repossession, Hybrid Marlboro MA, Full-Time

    DCU 4.3company rating

    Remote or Marlborough, MA job

    Schedule Mon - Fri: 8 AM - 5 PM (40 Hours) What You'll Do Summary/Objective: Under the general direction of the Collections Team Leader, the Repossession Coordinator is responsible for the day-to day administration of the repossession and remarketing process. The administrative process includes calling delinquent members to arrange for payments and work with vendors to ensure collateral is located and retrieved from members that are unwilling to pay. The main objective of the role is to resolve member delinquency and avoid repossession of the collateral to minimize losses to DCU and maintain financial soundness goals. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Adhere to collection and repossession procedures to ensure they are carried out according to established guidelines. Review accounts submitted for repossession (voluntary and involuntary) and determine whether an approval or denial should be rendered in accordance with the business rules. Attempt to contact members prior to assigning an account for repossession to attempt to cure the delinquency and mitigate losses for the credit union. Assigns repossessions to the vendors timely Document collections package with appropriate notes regarding repossession decision, condition reports, status and value of the collateral Make recommendations to the Repossesson Specialist and Team Leader whether vehicles should be repossessed from impound or storage or referred for replevin Build professional working relationships with vendors and review their performance Accurately maintain daily, weekly, and monthly reports pertaining to repossession assignments Utilize sound judgment to determine outstanding repossession assignments, repossession claims, submit for skip claims etc. Process redemptions per the established procedures and guidelines Assist with training new and existing staff in skip tracing, repossession and recovery processes Stay current on repossession laws and regulations Makes recommendations for improvement of departmental policies, procedures, and internal controls. Review and/or approve bids for sale of collateral, if necessary Audits receipt of sales proceeds from vendors after sale of collateral Review vendor invoices for accuracy and reasonableness and prepare them for management approval Make collection calls to assist with departmental goals, as and when necessary. Perform other job related duties assigned by Manager(s) What You'll Need Education and Experience Requirements: Previous consumer collections and/or skip tracing experience preferred Previous experience in a financial institution or credit union a plus Excellent written and verbal communication skills Ability to perform multiple tasks and meet critical deadlines while maintaining accuracy and quality Well organized, effective time management, prioritize and manage workload for optimum efficiency Strong command of Microsoft Office, particularly with Microsoft Excel What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares. DCU is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to *************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $21.50 - $24.10 per hour #INDMI
    $21.5-24.1 hourly 7d ago
  • Collateral Management Team Member I, Full-Time, Hybrid Marlborough Ma

    DCU 4.3company rating

    Remote or Marlborough, MA job

    Schedule Mon - Fri: 8 AM - 5 PM (40 Hours) What You'll Do Summary/Objective: Process work pertaining to the Loan Services Department job responsibilities and assist members and front- line staff with questions pertaining to those processes. Assist the Loan Services Department with achieving key performance goals and service level standards. Cross train on a variety of the Loan Services Department processes to further support the overall goals of the department and DCU. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Learn and understand all aspects of the Title Tracking Program and the Collateral Protection Program Provide phone coverage for the Loan Services Department to assist the Information Center, Branches, various departments, and members Process the following work within service level: Pega Emails Collateral Management Mail Service Requests: State Change, Name Change, Duplicate Title, Title Copy, Miscellaneous Title, CPI Total Loss Reports: 18% Default, Missing Title Alert, Import Errors, Unrecognized, Need Contract, Discrepant, Specific Loan Types, DMW Warning Prepare Berkheimer Title Package Lease Buyout Title Seller Documents Lien Placement Fee Transactional Audit Collateral Protection Reports: Collateral Protection Insurance (CPI) Refunds, CPI Billing, CPI Premiums, CPI Class 16 report, CPI Payment Changes Prepare State National Insurance Policy Package Complete training courses within established guidelines Actively contributes to DCU's Success Sharing initiatives and practices DCU's principles of People Come First; Do the Right Thing; Make a Difference Maintains a high level of professionalism and respect during interactions with both members and colleagues alike Maintains a working knowledge of and adheres to DCU policies and procedures related to the position as well as all applicable regulations Performs work functions with attention to detail, within established timeframes and follows through as needed to complete tasks Meets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned Perform other job-related duties as assigned. What You'll Need Education and Experience Requirements: Six months to one year of related experience in a financial institutions preferred Prior customer service experience Basic PC skills What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares. DCU is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to *************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $20.50 - $22.60 per hour #INDHI
    $20.5-22.6 hourly 13d ago
  • CC&B Software Developer- Remote

    Synergy Solutions 4.3company rating

    Remote or Philadelphia, PA job

    Job Description We are looking for an experienced CC&B Software Developer with demonstrated success in developing tools and interfaces to high-performing, scalable, enterprise-grade utilities billing applications. You will be part of a talented software team that works on mission-critical applications. Your roles and responsibilities include managing application development while providing expertise in the full software development lifecycle, from concept and design to testing. Your responsibilities include designing, developing and delivering high-volume, low-latency applications for mission-critical systems. If you have design, analysis and development in the utilities sector using CC&B, this remote opportunity might be the right fit for you Responsibilities Contribute in all phases of the development lifecycle Write well designed, testable, efficient code Ensure designs are in compliance with specifications Prepare and produce releases of software components Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review Requirements BS/MS degree in Computer Science, Engineering or a related subject Proven hands-on Software Development experience with the Oracle CC&B solution Proven working experience in Java development Hands on experience in designing and developing applications using Java EE platforms Object Oriented analysis and design using common design patterns. Experience using Database technology Experience developing interfaces and tools to the Oracle Database solution Experience with test-driven development This is a contract role. It is fully remote. The expected Duration is at least 12 months and you must have demonstrated work experience with the CC&B application.
    $75k-94k yearly est. 3d ago
  • Mortgage Underwriter I, Full-Time, Hybrid MA

    DCU 4.3company rating

    Remote or Marlborough, MA job

    Schedule Monday - Friday 8a-5p What You'll Do Summary/Objective: The Mortgage Underwriter I is responsible for analyzing, underwriting and decisioning all mortgage loans consistent with department and secondary market standards. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Analyze, underwrite and decision all mortgage loans to appropriate servicer guidelines ensuring soundness, accuracy and compliance with DCU and Investor standards. Maintain knowledge of current changes to investor guidelines, product changes, the general financial industry, and the real estate market. Maintain knowledge of compliance laws applicable to mortgage and home equity loan originations,including but not limited to: Equal Credit Opportunity Act (ECOA), Real Estate Settlement Procedures Act (RESPA), Regulation Z (Truth in Lending, Know Before You Owe), Regulation C (Home Mortgage Disclosure Act - HMDA), and other state and federal laws which may be applicable. Assist with the loan origination teams with loan structuring, re-structuring and loan scenario review requests. Work closely with mortgage processors, Team Leaders and other underwriters to maintain and develop better quality loan files. Exercise discretion and independent judgement in underwriting loans to support the business goals of the DCU. Assist in the development and maintenance of department policy and procedure documents. Contribute to department projects and initiatives as an individual and through team cooperation. Ensure compliance with all applicable state and federal laws and regulations. Perform other job-related duties as assigned by Managers(s). What You'll Need Education and Experience Requirements: 3-5 Years of underwriting experience Requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. BA/BS degree preferred (or equivalent work experience) Additional Eligibility Requirements: Technical Skills (word, excel, outlook etc.) Professional Written and Verbal Communication Skills Proficient working with DU, LPA, and AllRegs Knowledge of Loan Operating Systems (LOS), Product & Pricing Engine (PPE), Tableau/PowerBI, Compliance & Regulators Software, Mortgage Insurance Requirements What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to *************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Excepted Pay Range $30.00 - $33.70 #INDMI
    $30-33.7 hourly 40d ago
  • Collections Assistant Manager, Full-Time, Hybrid MA

    DCU 4.3company rating

    Remote or Massachusetts job

    Schedule Mon - Fri: 8 AM - 5 PM (40 Hours) What You'll Do Summary/Objective: To provide support to the Collections Manager and/or Director of Collections and to direct the department's ongoing effort to achieve the lowest possible delinquency and charge off ratios. Manages and coordinates the daily activities of team leaders and staff to ensure adherence to the credit union's policies, procedures and regulatory guidelines. Regularly evaluates collection operations and processes and presents recommendations to make the department more efficient through the use of technology or redistribution of duties. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Direct daily activities of the Collections Department staff to ensure proper and timely response and handling to all member accounts in non-performing status. Recommend loan workout options to Consumer Loan and Mortgage departments Identifies, analyzes, and measures portfolio trends, providing regular updates to management. Coordinates and monitors performance of all collections vendors Participate in monthly meetings with the Consumer Loan Department to review trends in underwriting and collection activity. Work with the Collections Manager and/or Director of Collections to develop an effective department incentive program. Monitor the program and recommend changes when necessary. Review repossessions and remarketing of repossessed collateral, in order to make informed decisions and recommendations for the disposal while limiting the credit union's exposure. Conduct periodic analysis for mortgage loan to values on delinquent accounts. Manage investor/PMI mortgages in default in order to ensure compliance with policies and regulations. Provide leadership, support, guidance, training and supervision to staff Participates in all collections related audits and respond to internal audits Manage escalations from members and provide timely resolutions and/or additional information Utilize the Collection Package, XP and LoanServ to obtain necessary data and statistics to create reports and/or charts for Collections. Analyze Collections statistical data Monitor daily department service level and make adjustments as necessary Keep informed of industry trends for collection practice by reading industry articles Manage projects related to department's and organizations strategic, financial, efficiency and operational goals Fosters a team and call center culture that specializes in people and performance management, coaching and development, and employee engagement to the extent that performance and results are considered best in results, effectiveness, cost efficiency, compliance, and member Meets with Team Leaders and Quality Assurance specialist to discuss call monitoring results and implement department trainings and recommend changes to training Conduct brainstorming sessions to encourage efficiency, process innovation ideas in reducing delinquency and charge-off ratios. Participate in and/or facilitate team project and focus groups as assigned by the Dept. Manager Perform other job-related duties as assigned by Managers(s). What You'll Need Education and Experience Requirements: Bachelor's degree in business-related field or equivalent experience required Minimum of 5 years progressive management experience in consumer collection and/or lending Previous management experience in a call center and/or financial institution preferred Strong analytical skills, ability to think strategically and influence business decisions Excellent communication skills and utilization of computer applications Knowledge of the Fair Debt Collection Act, Fair Credit Reporting Act and other applicable collection laws Additional Eligibility Requirements: Previous experience in a call center and/or financial institution preferred Knowledge of the Fair Debt Collection Act, Fair Credit Reporting Act and other applicable collection laws Ability to handle multiple priorities. What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to ************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Excepted Pay Range $90,000 - $95,000 #INDHI
    $31k-41k yearly est. 60d+ ago
  • Mortgage Risk Analyst I, Full-Time, Hybrid MA

    DCU 4.3company rating

    Remote or Marlborough, MA job

    Schedule Monday through Friday 8a-5p What You'll Do Summary/Objective: The Mortgage Risk Analyst I is responsible for performing regulatory compliance tests and analysis of mortgage loans and home equity loans/lines. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Support the Mortgage Department to develop and maintain an optimized and efficient regulatory program for mortgage loans and home equity loans/lines. Perform ad hoc quality assurance testing to ensure internal policies and procedures are adhered to within the mortgage lending process. Track and report the results of testing, providing both technical and functional suggestions to enhance the member experience through the lending process and create efficiencies for mortgage lending personnel. Work with the Mortgage Risk and Compliance Departments to revise and implement existing and future regulatory needs throughout the mortgage lending and servicing areas. Work with Mortgage Department leadership on internal and external audit examinations, assisting in the resolution of any outstanding issues. Responsible for maintaining a mortgage lending compliance program in various areas, such as Fair Lending, HMDA, and TRID. Assist in the design and implementation of projects and activities to further the growth of mortgage lending at DCU. Work with Mortgage Risk leadership to develop the Mortgage Department's annual compliance testing plan. Develop Key Risk Indicators (KRIs) for early warning signs of compliance concerns. Monitor various indicators of risk - KRIs, QC results, compliance testing results, complaints, risk assessment results, etc., to identify weaknesses and assist in remediating. Review new products/services for potential compliance concerns; prepare risk assessments. Maintain knowledge of, and adhere to, the Credit Union's internal compliance policies and procedures. Provide innovative, detailed, and practical solutions to an extensive range of demanding and complicated problems. Make recommendations for changes to procedures and documentation. Create and maintain gap analysis detail reporting. Manage large data sets, troubleshoot, and develop efficient processes for collecting and aggregating data. Communicate effectively with team members and Mortgage Department leadership. Identify issues and escalate as needed. Perform other job-related duties as assigned. What You'll Need Education and Experience Requirements: 5-7 years of leadership and related mortgage lending experience BA/BS Degree Knowledge of State and Federal compliance regulations Knowledge of Secondary Market guidelines Additional Eligibility Requirements: Technical Skills (word, excel, outlook etc.) Professional Written and Verbal Communication skills What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to ************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $30.00 - $33.70 #INDMI
    $30-33.7 hourly 46d ago
  • Information Center Loan Specialist I, Remote (MA, NH, GA only), Full Time

    DCU 4.3company rating

    Remote or Massachusetts job

    Schedule Mon-Fr 9:45am-6:45pm every other Saturday 8am-4:30pm What You'll Do Summary/Objective: Provide Service Excellence to members during all aspects of the loan origination process for Consumer Loans and Mortgages, as required. This includes answering general questions regarding loans in process, taking and processing applications, as well as answering general questions related to loans and the loan process. Taking additional call types will be required at times due to business needs. Must understand all DCU products, services, processes, and procedures. Proactively identify member needs and effectively cross sell appropriate products and services. Supports DCU's mission, vision and business goals. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Answer inbound phone calls in a high-volume contact center. Efficiently assist members with inquiries about DCU loan products, the application process and other calls related to loan questions. Proficiently originate and process consumer loan applications for automobiles, personal loans, and credit cards. Review credit reports and determine loan eligibility through automated underwriting and/or Loan Officer review. Review required applicant documentation including income verification, purchase agreements etc. Adhere to borrower/lender compliance requirements and DCU's internal policies and procedures. Complete required trainings on compliance, DCU products/services and lending guidelines. Support DCU's Success Sharing Goals by referring and cross selling other DCU products and services. Achieve job expectations for schedule adherence, call efficiency, sales goals and other metrics. Become registered through the Nationwide Multistate Licensing System to obtain Mortgage Loan Originator licensing. Answer general questions for and originate Mortgage and Home Equity applications. Participate in performance development by being receptive to constructive coaching feedback from Assistant Managers, Performance Leads and Senior Specialists Foster teamwork and strive to strengthen relationships between the Information Center Staff and staff in DCU's support departments. Accurately process transactions, file maintenance and all other member requests. Make process improvement recommendations in an effort to improve the efficiency of operations in the Information Center and/or other areas of the Credit Unions. Perform other job-related duties as assigned or requested. Complies with regulatory compliance and assigned training requirements. What You'll Need Education and Experience Requirements: High School diploma or equivalent 6 months prior contact center or 6 months lending experience required Additional Eligibility Requirements: Excellent communication and phone etiquette. Proficient computer skills and ability to learn new software. Strong troubleshooting, multitasking, organizational, and time management abilities. What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares. DCU is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to *************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $21.50 - $24.10/hour
    $21.5-24.1 hourly 60d+ ago
  • Temporary Contract Specialist (4-6 Month Contract), Full-Time, Hybrid MA

    DCU 4.3company rating

    Remote or Marlborough, MA job

    Schedule Monday through Friday 8a-5p 4-6 Month Contract What You'll Do Summary/Objective: This role will prepare, negotiate, and manage commercial contracts between DCU and third-party vendors and partners. It will also ensure that all contracts comply with legal requirements, company policies, and industry standards. This role requires strong analytical skills, attention to detail, and the ability to work effectively with cross-functional teams. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Draft, review, and negotiate contracts, agreements, and other legal documents. Ensure compliance with legal, regulatory, and company policy requirements. Analyze contract terms and conditions (consider adding obligations, liabilities, etc if warranted) to identify and mitigate risks. Coordinate with internal stakeholders, including legal, finance, vendor management, and procurement teams, to ensure alignment on contract terms. Manage contract lifecycle, including amendments, renewals, and terminations. Maintain accurate and organized contract records and documentation. Provide guidance and training to team members on contract-related matters. Stay current with industry trends and legal developments related to contracts and contract law by participating in educational opportunities and reading professional publications. Administer contract administration-related processes. Identify and implement efficiencies in the contract lifecycle and administration processes. Prepare and communicate contract lifecycle reporting and analysis. Perform other job-related duties as assigned or requested. What You'll Need Qualifications and Experience Requirements: Bachelor's degree in business administration, Law, Finance, Supply Chain or a related field. 0-2 years of experience in contract management, procurement, or a related role involving drafting, reviewing, negotiating, and managing contracts. Strong understanding of and experience with contract law and industry-specific regulations (at the state and federal level) Excellent negotiation, analytical, and problem-solving skills. Detail-oriented and organized with strong time management skills and the ability to manage multiple contracts simultaneously. Proficiency in contract management software and Microsoft Office Suite. Strong verbal and written communication and interpersonal skills. Ability to work independently and as part of a team in managing internal client relationships and working with external, third-party vendors. Preferred Qualifications: Professional certification in contract management (e.g., CPCM, CCCM, CFCM). Prior experience in financial institutions is preferred, especially experience in a contract specialist or contract analyst role. Familiarity with legal and regulatory aspects of financial institutions. What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to ************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $30/hr #INDHI
    $30 hourly 46d ago
  • Compliance Manager (Remote)

    Connect America 4.3company rating

    Remote job

    About the Company Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America's largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market. Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at *********************** Compliance Manager Reporting to the Director of Compliance & Credentialing, the Compliance Manager is a hands-on leader responsible for day-to-day oversight of the Audit & Compliance vertical. This role manages a team of compliance professionals and serves as a subject matter expert across a wide range of regulatory and contractual compliance domains, including CMS, HIPAA, TCPA, marketing, and healthcare industry standards. The Compliance Manager ensures effective internal controls, timely responses to audits and inquiries, and supports continuous readiness for evolving requirements across multiple business lines. Job Duties and Responsibilities Audit & Compliance Operations Oversee internal and external audit coordination, including documentation requests, evidence gathering, and official responses. Maintain a centralized compliance calendar to track audit timelines, policy review schedules, and reporting deadlines. Develop and implement internal compliance monitoring programs to validate ongoing adherence to regulatory and contractual requirements. Review and interpret applicable federal, state, and local regulations impacting our service offerings (e.g., CMS, HIPAA, TCPA, FDA, FCC, and Medicaid/Medicare managed care programs). Lead the creation, maintenance, and dissemination of internal compliance policies and procedures. Support offshore subcontractor disclosure and monitoring requirements under CMS and payer guidance. Team Leadership & Coaching Supervise and coach a team of compliance specialists (entry-level through senior), including task delegation, performance feedback, and structured development. Foster a culture of accountability, ethical conduct, and continuous learning. Provide real-time coaching and ensure clear ownership of compliance deliverables. Assess team capacity and realign assignments as needed to meet critical deadlines or adjust for ad hoc reviews. Execution & Subject Matter Expertise Serve as the escalation point for complex compliance questions, audit findings, and regulatory interpretations. Draft and review responses to audit and oversight body inquiries, including corrective action plans (CAPs), in collaboration with legal counsel as appropriate. Maintain familiarity with CMS supplemental benefit guidance, state-specific managed care requirements, and healthcare marketing regulations. Develop and deliver internal training to support operational and contractual compliance, including onboarding and ongoing education. Cross-Functional Engagement Partner with Legal, Sales, Product, Marketing, and Operations to identify compliance considerations related to new products, marketing initiatives, or contract commitments. Collaborate with HR and Credentialing to support employee background checks, exclusion checks, and workforce verification (e.g., E-Verify). Represent the Compliance team in external partner meetings and audit discussions when needed. Process Improvement & Reporting Identify and lead initiatives to improve compliance workflows, automate audit tracking, and streamline documentation practices. Ensure accurate maintenance of compliance-related documentation across internal systems such as Salesforce, SharePoint, or other internal platforms. Track and report key compliance metrics to leadership and support risk assessments or readiness reviews. Skills and Qualifications Bachelor's degree preferred or equivalent work experience. Advanced degree or certification in Compliance (e.g., CHC, CHPC) strongly preferred. 4-6+ years of compliance experience in healthcare, health tech, or related regulated industry required. 2+ years of experience managing or mentoring a compliance or audit-focused team. Familiarity with CMS, HIPAA, TCPA, Medicare Advantage, Medicaid MLTSS, HCBS, and subcontractor compliance standards. Proficiency in Microsoft Office Suite, SharePoint, Salesforce, and compliance tracking tools. Exceptional verbal and written communication skills. Demonstrated ability to manage multiple priorities in a fast-paced, deadline-driven environment. Strong analytical skills, attention to detail, and proactive problem-solving mindset. Ability to balance team management with individual contributor responsibilities. Occasional travel (less than 10%) for audits, training, or team meetings.
    $65k-95k yearly est. Auto-Apply 60d+ ago
  • Loan Servicing Team Member I, Full Time, Hybrid Marlborough MA

    DCU 4.3company rating

    Remote or Marlborough, MA job

    Schedule Monday - Friday 8am - 5pm What You'll Do Summary/Objective: Process work pertaining to the Loan Services Department job responsibilities and assist members and front-line staff with questions pertaining to those processes. Assist the Loan Services Department with achieving key performance goals and service level standards. Cross-train on a variety of the Loan Services Department processes to further support the overall goals of the department and DCU. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Learn and understand the following programs: XP, iQQ, LoansPQ, Pega, Avaya Phone System Provide phone coverage for the Loan Services Department to assist the Information Center, Branches, various departments, and members Have a comprehensive and working knowledge of the Balance Transfer Program Process the following work within service level: Pega Emails Loan Servicing Mail Service Requests: Loan Payment Correction, Amend a Note (Rate and Date), Electronic Services and Operations Department Corrections, Late Fee/Finance Charge Refunds, Amortization Schedule, Paid Loan Letter, Payoff Letter, Interest Calculations, Letter of Guarantee. (all Loan Services Letters) Fax Forms: Skip a Payment, Closing Loans, Adding and Removing Overdraft Protection. Reports: Auto Loan Investor, Loans Past Maturity, Life Insurance Over Age 66, Debt Protection Over Age 66, Loans Held by Shares/Certificated. Third party auto loan payoff checks Third Party Lien Releases. Complete training courses within established guidelines Actively contributes to DCU's Success Sharing initiatives and practices DCU's principles of People Come First; Do the Right Thing; Make a Difference Maintains a high level of professionalism and respect during interactions with both members and colleagues alike Maintains a working knowledge of and adheres to DCU policies and procedures related to the position as well as all applicable regulations Performs work functions with attention to detail, within established timeframes and follows through as needed to complete tasks Meets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned Perform other job-related duties as assigned. What You'll Need Education and Experience Requirements: Six months to one year of related experience, financial institutions preferred Prior customer service experience Basic PC skills What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to *************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $20.50 / hour #INDHI
    $20.5 hourly 12d ago
  • LDAR & BWON Central - EMM Supervisor

    Protect 4.3company rating

    Remote or Bellingham, WA job

    Responsible for supporting company activities related to Leak Detection and Repair (LDAR) and Inventory and managing the BWON programs at Bellingham, WA nested site. This position shall recognize customer opportunities, provide planning, execution, and support for new, highly technical, and other complex and special client projects. The Operations Supervisor will utilize their communication skills and technical expertise to help continuously improve PROtect service offerings and maintain customer compliance with all necessary regulations. The LDAR Supervisor oversees planning and preparation of all such activities to ensure they are carried out in a safe, reliable and efficient manner. The LDAR Supervisor also develops, motivates and directs Inventory personnel in the efficient execution of fugitive emissions monitoring while ensuring compliance with customer and company standards. Essential Functions and Basic Duties: Providing coaching and mentoring to help team members reach goals and gain competency, and advancement through employment tiers. Assessing LDAR staff competencies. Provide employee corrective action when needed and provide support to LDAR Manager on performance reviews for all team members. Responsible for coordinating and scheduling team project meetings and updating project status reports specific to PROtect's LDAR services as need for internal and client needs. Safety - Review Job Safety Assessments and ensure that staff have proper safety equipment and supplies on hand. Maintain up to date knowledge of applicable safety policies and procedures. Direct and monitor safety standards in the work environment and ensure safety of staff. Assist Safety Manager to ensure that all employees receive and maintain required training, including new hires before beginning field work. Support on-boarding process for all new department hires. Lead quote and estimating development and work with account managers to develop final presentation and submittal to customer.Promote company culture and identify obstacles to success regarding customer opportunities. Recognize customer opportunities and coordinate workload with other divisional managers to share resources as needed.Provide technical expertise on and individually provide services as necessary to support growth. Provide the Environmental Team the data, database and calibration records to support LDAR reporting to client. Manage supplier accounts associated with calibration gas, monitoring equipment, and leak tags. Coordinate the development, maintenance, and continuous improvement of PROtect's standard operating procedures (SOPs) for all LDAR/BWON services. Work closely with subject matter experts with the development and presentation of existing and new products, services, and publications specific to PROtect's LDAR services. Maintain consistent communication with LDAR Manager, Engineering Manager and Sr. Vice President, Risk and Compliance concerning project status or issues, resource and equipment needs, and other internal or external concerns where assistance is necessary. Manage LDAR staff travel planning to reduce costs, centralize expenses. Provide back-up support to the LDAR Manager on the LDAR team's job sheets, time sheets, and expense reporting in collaboration with the accounting department representative to ensure timeliness and accuracy of data entry into the Fx system. Requirements Education/Certification: Bachelor's degree preferred, engineering, science, technical preferred Required Knowledge & Experience: 7-10 years of management experience or equivalent experience in environmental or LDAR services Demonstrated Program/Project Management experience required Advanced knowledge of Microsoft Office Suite required Advanced knowledge and operational proficiency in Leak Detection EquipmentStrong understanding of EPA and state specific environmental regulations Demonstrated ability to document, inventory, tag, and manage projects Knowledge of general chemical/petrochemical processing and industrial manufacturing processes is preferred Skills/Abilities: Strong writing, strategic and interpersonal verbal communications skills Ability to work in a creative, fast paced, team environment Ability to efficiently research safety regulations and policies Ability to manage multiple projects at a time Strong communication and customer service skills Ability to understand the big picture while remaining detail oriented Ability to work remotely and in an office environment Ability to travel to numerous office locations as needed Ability to recognize customer opportunities Physical Activities and Requirements of this Position: Occasional site visits required, some travel required or as needed. Ability to sit for long periods of time. Able to view computer screen for lengths at a time. Must be able to speak and listen clearly. Fine visual acuity to read for accuracy. Safety-oriented attitude with a true commitment to personal safety as well as the safety of others is a must. This job may require lifting of up to 25 pounds occasionally. May be exposed to loud noises, wet and humid conditions, fumes or airborne particles, toxic chemicals, extreme hot and cold depending on weather conditions. Requires climbing and working at heights, balancing, stooping, kneeling, crouching, reaching, handling, standing for long periods, walking, pushing, pulling, repetitive motion, working in confined spaces, working near hazards including moving mechanical parts, and working near electrical components.
    $50k-61k yearly est. 10d ago

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