Operations Manager jobs at Road & Rail Services

Greensburg, PA JK Executive Strategies is proud to partner with a growing, patient-focused dental practice in search of a Director of Operations to join its team. The Director of Operations will serve as the essential link between the CEO's vision and the consistent, high-quality execution required across multiple offices. This is a unique opportunity to step into a role where operational excellence, people development, and culture-building are as important as performance outcomes. This individual will take ownership of creating the systems, structure, and leadership support necessary for sustainable scalability. With responsibility spanning multi-site operations, HR leadership, onboarding and training, compliance, financial oversight, and team development, the Director of Operations will shape the framework that enables the organization to grow intentionally and successfully. The ideal candidate is a builder-someone who thrives in a fast-growing, mission-driven environment and is energized by the opportunity to elevate processes, people, and performance across a thriving dental practice. Responsibilities Translate CEO directives into actionable plans and ensure alignment and execution across all locations. Design, implement, and maintain scalable systems that enable the organization to grow seamlessly into additional locations or service lines. Build and lead the company-wide onboarding and training infrastructure to ensure new hires and leaders are developed quickly, effectively, and consistently. Oversee and support Practice Managers to ensure consistent operations and exceptional patient experiences. Standardize and optimize systems, policies, and procedures across locations. Lead HR functions: recruiting, hiring, onboarding, training, retention, and performance management. Establish and maintain pay structures, compensation reviews, and scorecard-driven progression frameworks. Develop clear career pathways and leadership pipelines to support organizational expansion. Build and nurture a culture of respect, accountability, and opportunity across the organization. Coordinate with marketing to execute growth campaigns aligned with CEO strategy. Monitor financial and operational performance metrics across all offices (production, collections, expenses, patient flow). Oversee compliance for all locations, providers, and equipment. Manage accounts payable and budgets in collaboration with CEO. Conduct weekly operational meetings with PMs and ensure both upward and downward communication flows effectively. Report weekly scorecards and performance summaries to the CEO with recommended adjustments. Requirements Bachelors degree required, Masters degree preferred. 5-10+ years of multi-site operational leadership, preferably within dental environment. Demonstrated ability to translate executive vision into actionable operational plans. Proven success in building scalable systems, processes, and SOPs across multiple locations. Experience leading core HR functions including recruiting, hiring, onboarding, training, retention, and performance management. Strong understanding of financial and operational metrics (production, collections, expenses, patient flow, EBITDA, scorecards). Prior experience managing and developing leaders, such as Practice Managers or multi-unit managers. Familiarity with compliance requirements within healthcare or similarly regulated industries. Background in managing accounts payable, budgeting, and working closely with executive teams. Salary Range 100-110k + variable compensation JK Executive Strategies is an Equal Opportunity Employer. It is the policy of JK Executive Strategies to provide equal opportunity in employment and conditions of employment to all individuals regardless of age, race, color, religious beliefs, national origin, sexual orientation, gender identity, sex, veteran or military status, disability, pregnancy-related condition, predisposing genetic characteristics, genetic information, marital status, familial status, prior arrest, domestic violence victim status, non-job related convictions, participation in lawful activities outside of our workplace, or any other status protected by law.

Let your career take off with PSA Airlines About PSA PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends. Benefits PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including: Travel privileges on the American Airlines global network A generous vacation plan designed to let you enjoy your travel perks 401(k) with company match American Airlines Group (AAG) profit-sharing and bonus opportunities A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network Premium dental coverage Vision plan options provided, including a plan that covers both glasses and contacts every year Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services Access to 24-hour virtual urgent care services Family planning and fertility treatment LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children Flexible Spending Accounts for both Health Care and Dependent Care services Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional Responsibilities Position Summary The Flight Operations Base Manager is responsible for the overall support and administrative duties of a crew base. This position requires excellent verbal and written communication, teamwork, and knowledge of company operations and policies. Support the Chief Pilot's Office and ensure pilots are supported in their daily job functions ensuring operations run smoothly. Job Responsibilities Learn and maintain an in-depth knowledge of the POH and FOM, company operations specifications and manuals. Collaborate with the Chief Pilots Office to maintain the highest standards of conduct, performance, and competency. Participate in labor relations grievances between pilots and the company (as necessary). Monitor pilot assignments (as necessary). Partner with other departments to ensure exceptional crew member performance and training. Organize and maintain documentation affecting the pilot's personnel records (excluding training, flight, duty, and other records delegated to other departments). Research and analyze operational issues, determine causes, recommend solutions using company SMS policies and philosophy. Establish and maintain systems of accountability, capability, commitment, execution, and results in sustainable ways. Collaborate with other departments (i.e. Inflight, Maintenance, OCC, Safety etc.) to support a successful operation. Review and process pilot expense reports. Create, complete, and maintain various data analytics. Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs. Performs other duties as assigned. Position Specifics Qualifications Required High School Diploma or equivalent Excellent computer skills, working knowledge of programs including Microsoft Office software and Adobe Acrobat, etc. Excellent communication skills Self-motivated and able to complete tasks without direct oversight and within deadlines. Previous experience and knowledge with CBA's (Collective Bargaining Agreements) At least 6 months of previous aviation experience Ability to speak/read/write in English. If hired, must be able to demonstrate that you are authorized to work in the US. Preferred Previous flight operations experience. Demonstrated knowledge of operations, with respect to standards and safe operating practices, 14 CFR, and operations specifications. Previous line experience as a pilot. Understanding of Safety Management System (SMS) philosophy and application. Additional Information Delegation: In absence, responsibilities can be transferred to other base managers, or Chief Pilots as needed. Supervisory Responsibility: This is a supervisory position responsible for various operations support personnel. Authorities: NoneWork Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms.AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law.Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen.Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Let your career take off with PSA Airlines About PSA PSA Airlines, a wholly owned subsidiary of American Airlines, offers unparalleled opportunities for growth and professional development. We value teamwork, diversity, and inclusivity and strive to create a safe, respectful, and happy work environment for our more than 4,000 employees. Our company culture, known as The PSA Way, is our foundation for operation and fosters stability, growth and a focus on the future while always placing safety at the forefront of everything we do. We are driven in our goals and achievements, eager to be better. We are reliable to one another and accountable for our actions. And we are caring in our daily interactions, with teammates, colleagues, and customers. Join our team to enjoy comprehensive benefits, including travel privileges on the American Airlines global network, so you can explore new destinations and create unforgettable memories with family and friends. Benefits PSA offers the benefits you expect from a company focused on excellence. All eligible team members enjoy a comprehensive benefits package, including: * Travel privileges on the American Airlines global network * A generous vacation plan designed to let you enjoy your travel perks * 401(k) with company match * American Airlines Group (AAG) profit-sharing and bonus opportunities * A choice of three health plan options, all with nationwide coverage with the UnitedHealthcare Choice Plus network * Premium dental coverage * Vision plan options provided, including a plan that covers both glasses and contacts every year * Benefits navigation services, including finding a doctor, scheduling an appointment, understanding your medical bills, and free second opinion services * Access to 24-hour virtual urgent care services * Family planning and fertility treatment * LGBTQ+ friendly services including gender affirming care, assistance finding knowledgeable providers, and family planning * Company-paid Life and AD&D Insurance, Short-term and Long-term Disability, and supplemental life insurance options for spouses and dependent children * Flexible Spending Accounts for both Health Care and Dependent Care services * Comprehensive Employee Assistance Program providing a range of services, including 5 free in-person sessions with a health care professional Responsibilities Position Summary The Flight Operations Base Manager is responsible for the overall support and administrative duties of a crew base. This position requires excellent verbal and written communication, teamwork, and knowledge of company operations and policies. Support the Chief Pilot's Office and ensure pilots are supported in their daily job functions ensuring operations run smoothly. Job Responsibilities * Learn and maintain an in-depth knowledge of the POH and FOM, company operations specifications and manuals. * Collaborate with the Chief Pilots Office to maintain the highest standards of conduct, performance, and competency. * Participate in labor relations grievances between pilots and the company (as necessary). * Monitor pilot assignments (as necessary). * Partner with other departments to ensure exceptional crew member performance and training. * Organize and maintain documentation affecting the pilot's personnel records (excluding training, flight, duty, and other records delegated to other departments). * Research and analyze operational issues, determine causes, recommend solutions using company SMS policies and philosophy. * Establish and maintain systems of accountability, capability, commitment, execution, and results in sustainable ways. * Collaborate with other departments (i.e. Inflight, Maintenance, OCC, Safety etc.) to support a successful operation. * Review and process pilot expense reports. * Create, complete, and maintain various data analytics. * Responsible for the Company's Security and Safety Management System (SMS) and associated Safety Risk Management and Safety Assurance outputs. * Performs other duties as assigned. Position Specifics Qualifications Required * High School Diploma or equivalent * Excellent computer skills, working knowledge of programs including Microsoft Office software and Adobe Acrobat, etc. * Excellent communication skills * Self-motivated and able to complete tasks without direct oversight and within deadlines. * Previous experience and knowledge with CBA's (Collective Bargaining Agreements) * At least 6 months of previous aviation experience * Ability to speak/read/write in English. * If hired, must be able to demonstrate that you are authorized to work in the US. Preferred * Previous flight operations experience. * Demonstrated knowledge of operations, with respect to standards and safe operating practices, 14 CFR, and operations specifications. * Previous line experience as a pilot. * Understanding of Safety Management System (SMS) philosophy and application. Additional Information Delegation: In absence, responsibilities can be transferred to other base managers, or Chief Pilots as needed. Supervisory Responsibility: This is a supervisory position responsible for various operations support personnel. Authorities: None Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers, facsimile machines and filing cabinets. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, the employee is frequently required to stand; walk; climb up and down stairs; lift weight up to 25 lbs; use hands to handle or feel; and reach with hands and arms. AAP/EEO Statement: PSA Airlines is an equal opportunity employer; qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, age, disability, genetic information, protected veteran status or any other characteristic protected by law. Security Clearance: All employees are required to pass the fingerprint-based criminal history records check (CHRC) per 49CFR1542.209 as well as a pre-employment drug screen. Other Duties: Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Details Corporate Headquarters - San Marcos, TX Full TimeDescription About Us: Berry Aviation, Inc. (BAI) is a trusted leader in private aviation, with a portfolio of services that includes Government, Private Charter, Scheduled and On-Demand Freight, Maintenance, and FBO operations. BAI was formed in 1983 in Austin, Texas. Shortly thereafter, in 1987, BAI extended its aviation services by becoming a Department of Defense CARB Approved Air Carrier with worldwide operating authority and has provided specialty aviation services to various branches of the U.S. Military and other U.S. Government organizations. BAI conducts CONUS and OCONUS operations with a fleet of over 31 aircraft, with past and current OCONUS operations including, Marshall Islands, Qatar, and Africa. Our customers include all branches of the U.S. Military, Fortune 500 companies, NASCAR teams, and other Part 135 and 121 Air Carriers. BAI has twice been awarded the U.S. Small Business Administration's Award for Excellence. BAI has grown into a dynamic, customer-focused company with the knowledge, experience and manpower to operate on short notice with turnkey safe aviation services. All flight operations are conducted by comprehensively trained and experienced pilots working closely alongside our 24-hour dispatch personnel to maintain a thorough emphasis on safety and on-time arrivals. We are experiencing continued success and growth as BAI is always expanding our operations into new markets. Services are provided with the utmost security and safety measures. Berry Aviation, Inc. is a privately held certified small business employing approximately 350+ employees. Today the corporate headquarters that oversees the worldwide operation is located at the San Marcos Municipal Airport (KHYI) 1807 Airport Drive San Marcos, TX 78666. Mission Statement: 'To continuously raise the bar for safety and customer satisfaction while demonstrating an uncommon ability to execute under the most challenging circumstances and the most difficult client requirements'. Purpose: The Flight Operations Manager (FOM) reports directly to the Part 119 Director of Operations (DO) and will collaborate in the determination of priorities, policies, and procedures for ongoing Flight Dispatch Operations. The FOM is responsible for ensuring all Flight Followers/Aircraft Dispatchers perform their duties with a focus upon positive operational control, safety, regulatory compliance, compliance with Air Carrier policies and procedures and airline industry best practices. Duties: Support operational safety and compliance by following published standards, procedures, FAA regulations, and SMS guidelines. Oversight and support of company policy in all designated Operational Control Centers (OCCs) - (KHYI, KDTO, or other designated outstations) Provide leadership and direction in a complex and high stress environment Exercise supervisory control over all interviewing, hiring, training, counseling, and termination of Flight Followers/Aircraft Dispatchers Continuously maintains adequate documentation of Dispatch functional processes and procedures to ensure business continuity and foster consistent results Ensures all Aircraft Dispatchers remain proficient, and demonstrate compliance with applicable operational control policies and procedures Ensures proper management vendor accounts supporting flight operations to include: Operational Control Software, aircraft navigation databases, performance data, applications, and other aircraft inventory items required for operation Develops, implements, and recommends technology solutions and/or process improvements that enhance safety, compliance, customer service, and/or efficiency of operations Participates in internal audits and, when audit findings arise, performs root cause analysis and designs, documents, and implements appropriate corrective actions Routinely communicates with DO on any issues regarding safety of flight, aircraft maintenance status, flight crew status, operational communication issues, customer concerns or personnel issues Qualifications Qualifications: High School Diploma or GED Must hold valid FAA Aircraft Dispatcher certificate Minimum of two (2) years' dispatcher experience in 14 CFR Part 121 or Part 135 air carrier operations Must possess a thorough knowledge of Federal Aviation Regulations (FARs) Must have demonstrated leadership abilities, interpersonal skills, and professional demeanor Must be a thought leader with excellent critical thinking skills, strong initiative, and high attention to detail Must possess a valid U.S. Passport and the ability to travel unrestricted Must be able to obtain a U.S. Government Security clearance Ability to be available to work or be on-call beyond normal office hours Ability to perform duties without direct supervision, team player, solution seeker, positive attitude, and customer focused Preferred Qualifications: Bachelor's or advanced degree preferred Previous management experience specific to 14 CFR Part 121 or Part 135 air carrier operations Prior experience in management or supervisory role, overseeing a team of employees Certificated pilot Previous instructor and evaluator experience Knowledge and experience in Crew Resource Management (CRM), Risk Management, Aviation Safety Programs, and development of Standard Operating Procedures (SOPs) Berry Aviation, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The Company will comply fully with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. All new employees will be required to verify employment eligibility in accordance with the Immigration Reform and Control Act. Berry Aviation participates via E-Verify. For additional information: Click here: **************************************************************** to view the EEO is the Law poster. Click here: ************************************************************************************************ to view the EEO is the Law supplemental poster.

:** Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership. **Job Posting External** **Job Responsibilities:** + Assist Information Data Steward in analyzing suspected flaws in Customer Relationship Management (CRM) data to functional teams with possible solutions for harmonization. Correct, merge and report health of master data objects when inconsistencies are discovered. Collaborate with Information Data Steward to ensure data related business requirements are placed into practice. + Assist with auditing data processes in accordance with the Master Data Governance program that defines and monitor the process of creating, modifying, storing and deleting data. Work with data warehousing, analytics systems to make sure that master data is leveraged appropriately and that CRM system data is adequately measured. + Test, debug, and document data cleansing cases prior to migration efforts. Using SAP best practices methodology; analyze data, design and follow up on cleansing cases for use in Data Information Steward with the Business Process Teams. **Job Qualifications:** + This position requires participation in a 4 year degree program in Business, Marketing, or Data Analytics. + Incumbent should be at least a sophomore (or entering their sophomore year) and have some classroom experience in Marketing and Excel. + Own means of reliable transportation **Work Authorization:** Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please. EOE Veterans/Disabilities

: Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world's largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership. Job Posting External Job Responsibilities: * Assist Information Data Steward in analyzing suspected flaws in Customer Relationship Management (CRM) data to functional teams with possible solutions for harmonization. Correct, merge and report health of master data objects when inconsistencies are discovered. Collaborate with Information Data Steward to ensure data related business requirements are placed into practice. * Assist with auditing data processes in accordance with the Master Data Governance program that defines and monitor the process of creating, modifying, storing and deleting data. Work with data warehousing, analytics systems to make sure that master data is leveraged appropriately and that CRM system data is adequately measured. * Test, debug, and document data cleansing cases prior to migration efforts. Using SAP best practices methodology; analyze data, design and follow up on cleansing cases for use in Data Information Steward with the Business Process Teams. Job Qualifications: * This position requires participation in a 4 year degree program in Business, Marketing, or Data Analytics. * Incumbent should be at least a sophomore (or entering their sophomore year) and have some classroom experience in Marketing and Excel. * Own means of reliable transportation Work Authorization: Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please. EOE Veterans/Disabilities Nearest Major Market: Lima Nearest Secondary Market: Findlay Job Segment: CRM, Data Warehouse, Forklift, Warehouse, Relationship Manager, Technology, Manufacturing, Customer Service

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. The salary range for this position is $55,000.00 annually What You'll Do: Responsible for daily customer operations and revenue generation for their assigned function Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes Resolves customer issues, ensuring a positive customer experience Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) Actively engages in effective communication plans focused on building employee engagement in order to achieve business results Conducts performance evaluations that are timely and constructive, where applicable Participates in the recruiting process, as required Provides management with various updates and indicators as requested Remains current on all administrative duties according to company policy What We're Looking For: 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred. High School Diploma required, Bachelor's Degree preferred Moderate proficiency in Microsoft Office Suite Ability to collaborate with internal and external stakeholders Flexible and adaptable; ability to work effectively in ambiguous situations Excellent verbal and written communication skills Ability to address and resolve customer service challenges Results driven, ability to make decisions and help solve problems Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team Ability to drive process and organizational change Ability to influence Ability to motivate teams and keep a positive attitude in a fast-paced environment Ability to work under minimal supervision with a goal-oriented mindset Ability to see the big picture and leverage critical thinking and decision-making skills Excellent organization, time management, delegation, and prioritization skills. Courageous leadership and accountability What You'll Get: Up to 40% off the base rate of any standard Hertz Rental Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you "Dare to Grow" with us? Pay range: $90,000 - $96,000 YOUR ROLE The Security and Intelligence Operation Center (SIOC) Supervisor is responsible for managing and overseeing the daily operations of the 24/7/365 SIOC. In this capacity, the North America (NORTAM) Security SIOC Supervisor is tasked with safeguarding all company assets, employees, and operations within this diverse and dynamic region. This involves not only the creation of strategic security plans but also their effective execution to mitigate risks and respond to security incidents promptly and efficiently. The role reports directly to the NORTAM Security SIOC & Investigations Senior Manager, providing a vital link between the SIOC Operations and NORTAM Security Leadership. The NORTAM Security SIOC Supervisor oversees a team of Security SIOC Analysts, ensuring that each member is aligned with the company's security objectives and is equipped to handle their responsibilities effectively. The SIOC Supervisor will be first line communication for a Crisis Cell, ensuring all escalation and monitoring is aligned to the company Policies and Procedures, Escalation Plans and Business Continuity as required. WHAT ARE YOU GOING TO DO? Security Strategy - Operations / Product * Lead and oversee the day-to-day operations of all contract security personnel to ensure consistent and effective security coverage. * Develop, implement, and maintain standardized operating procedures (SOPs) for security operations across all sites. * Coordinate with NORTAM Security Leadership to ensure consistent security practices and compliance with Global Security Standards. * Continuously improve security tools, methodologies, site audit processes, and policies to enhance operational effectiveness. * Track and review KPIs by product area to ensure accurate performance measurement and reporting. Risk Assessment and Mitigation * Conduct security risk assessments based on vulnerability criteria to determine appropriate levels of protection. * Perform security audits in compliance with corporate security auditing policies to identify gaps and recommend improvements. * Develop and implement risk mitigation plans to address identified vulnerabilities and reduce overall risk exposure. Incident Management * Ensure all reported allegations are documented in the case tracking system and assigned to the appropriate investigator. * Coordinate the documentation of investigations and field security compliance inspections. * Support and advise on the response to major security incidents and emergencies, ensuring timely escalation and resolution. * Conduct post-incident reviews and implement corrective actions to prevent recurrence. Crisis Management * Lead or support crisis response efforts during significant security events or business disruptions. * Coordinate with internal stakeholders, law enforcement, and emergency services to ensure effective crisis resolution. * Develop and maintain crisis management protocols and ensure readiness through regular drills and scenario planning. Security Training and Awareness * Facilitate and promote security awareness activities at field locations to strengthen the security culture. * Support the delivery of security training programs for employees and contractors to ensure compliance with security protocols. Collaboration and Communication * Work collaboratively with station management to resolve security issues and improve overall security effectiveness. * Establish and maintain strong relationships with client security managers and key stakeholders. * Develop and distribute periodic security newsletters to communicate updates, best practices, and awareness messages. Regulatory Compliance * Ensure compliance with all relevant security regulations, standards, and external certifications (e.g., TAPA FSR/TSR, Aviation Security). * Stay informed of changes in security regulations and adjust policies and procedures accordingly. Technology and Innovation * Keep abreast of emerging security technologies and innovations through continuous learning and professional engagement. * Recommend and support the implementation of new technologies to enhance security operations. People Management * Conduct annual performance reviews for all direct reports and address performance issues promptly in line with company policies. * Foster a culture of accountability, continuous improvement, and professional development within the security team. WHAT ARE WE LOOKING FOR? Education & Qualifications * Bachelor's degree in international relationships, or operational experience during several years in the field of security. Experience * A minimum of 5 years of experience in security management. * Experience in effectively developing and implementing security strategies, managing risks, and leading security critical incidents. Specialist Knowledge & Skills * Must be PC literate. * Intermediate proficiency in Microsoft Office, internet, web-based and job specific related software applications including security reporting database software. * Demonstrated leadership and supervisory skills. * Knowledgeable and experienced with physical security, security principles, investigative processes, report preparation, and interviewing. * Knowledgeable and experienced in managing security and surveillance related systems, CCTV, access control, GPS tracking, and intrusion tracking. * Ability to effectively communicate security operations related concepts to a broad range of technical and non-technical staff. * Experience with, or ability to understand internal and external implications of solutions proposed, potential areas of risk and methods to limit liabilities. * Excellent planning, time management, collaboration, decision making, organization, presentation and negotiating skills. * Knowledgeable in the principles of project management, quality assurance, and contract service delivery. * Ability to establish and manage vendor relationships. * Requires excellent problem solving and analytical skills. * Ability to handle sensitive and/or confidential documents and information. * Ability to make the internal customers and their needs a primary focus of one's actions; develops and sustains productive relationships. * Ability to maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization. * Use appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals. Interpersonal & Communication Skills * Must be able to read, write, and speak English fluently. * Ability to communicate and interact effectively with multi-functional and diverse backgrounds. * Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. * Ability to write reports, business correspondence, and procedure manuals. * Ability to effectively present information and respond to questions from management, employees, and vendors. * Strong interpersonal skills including diplomacy and patience. WHAT DO WE HAVE TO OFFER? With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car, and hospitality brands, including important offerings like pet insurance. We are a team in every sense, and we support each other and work collaboratively to achieve our goals together. It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role. ABOUT TOMORROW We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career. CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment. CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities. Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: ************************************. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar. Information provided is true and accurate. False statements or information will result in the application voided. Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage. Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan. Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan. 401(k) with company match. Flexible Paid Time Off programs including company paid holidays. Tuition reimbursement program. Nearest Major Market: Houston

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. Wage: $55,000 annually What You'll Do: Responsible for daily customer operations and revenue generation for their assigned function Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes Resolves customer issues, ensuring a positive customer experience Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) Actively engages in effective communication plans focused on building employee engagement in order to achieve business results Conducts performance evaluations that are timely and constructive, where applicable Participates in the recruiting process, as required Provides management with various updates and indicators as requested Remains current on all administrative duties according to company policy What We're Looking For: 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred. High School Diploma required, Bachelor's Degree preferred Moderate proficiency in Microsoft Office Suite Ability to collaborate with internal and external stakeholders Flexible and adaptable; ability to work effectively in ambiguous situations Excellent verbal and written communication skills Ability to address and resolve customer service challenges Results driven, ability to make decisions and help solve problems Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team Ability to drive process and organizational change Ability to influence Ability to motivate teams and keep a positive attitude in a fast-paced environment Ability to work under minimal supervision with a goal-oriented mindset Ability to see the big picture and leverage critical thinking and decision-making skills Excellent organization, time management, delegation, and prioritization skills. Courageous leadership and accountability What You'll Get: Up to 40% off the base rate of any standard Hertz Rental Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more

The Senior Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Senior Customer Operations Manager oversees a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Senior Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The salary range for this position is $65,000.00 annually What You'll Do: Oversee Customer Operations Managers and other customer operations employees Manage daily customer operations, fleet availability, and revenue generation for the assigned function Lead and support processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes Resolve customer issues, ensuring a positive customer experience Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) Constantly champion productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) Actively engage in effective communication plans focused on building employee engagement in order to achieve business results Conduct performance evaluations that are timely and constructive, where applicable Participate in the recruiting process, as required Provide management with various updates and indicators as requested Remain current on all administrative duties according to company policy What We're Looking For: 1-3 years' experience in Customer Service or Operations; Car Rental, Hospitality or Tourism experience preferred High School Diploma required, Bachelor's Degree preferred Moderate proficiency in Microsoft Office Suite Ability to collaborate with internal and external stakeholders across multiple functions and locations Ability to influence Flexible and adaptable; ability to work effectively in ambiguous situations Excellent verbal and written communication skills Results driven, ability to make decisions and help solve problems Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team. Ability to drive process and organizational change. Ability to motivate teams and keep a positive attitude in a fast-paced environment. Ability to work under minimal supervision with a goal-oriented mindset. Ability to see the big picture and leverage critical thinking and decision-making skills. Excellent organization, time management, delegation, and prioritization skills. Courageous leadership and accountability. What You'll Get: Up to 40% off the base rate of any standard Hertz Rental Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more

The **Senior Customer Operations Manager** focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Senior Customer Operations Manager oversees a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Senior Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The salary range for this position is $65,000.00 annually **What You'll Do:** + Oversee Customer Operations Managers and other customer operations employees + Manage daily customer operations, fleet availability, and revenue generation for the assigned function + Lead and support processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes + Resolve customer issues, ensuring a positive customer experience + Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) + Constantly champion productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) + Actively engage in effective communication plans focused on building employee engagement in order to achieve business results + Conduct performance evaluations that are timely and constructive, where applicable + Participate in the recruiting process, as required + Provide management with various updates and indicators as requested + Remain current on all administrative duties according to company policy **What We're Looking For:** + 1-3 years' experience in Customer Service or Operations; Car Rental, Hospitality or Tourism experience preferred + High School Diploma required, Bachelor's Degree preferred + Moderate proficiency in Microsoft Office Suite + Ability to collaborate with internal and external stakeholders across multiple functions and locations + Ability to influence + Flexible and adaptable; ability to work effectively in ambiguous situations + Excellent verbal and written communication skills + Results driven, ability to make decisions and help solve problems + Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team. + Ability to drive process and organizational change. + Ability to motivate teams and keep a positive attitude in a fast-paced environment. + Ability to work under minimal supervision with a goal-oriented mindset. + Ability to see the big picture and leverage critical thinking and decision-making skills. + Excellent organization, time management, delegation, and prioritization skills. + Courageous leadership and accountability. **What You'll Get:** + Up to 40% off the base rate of any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. The salary range for this position is $60,000.00 annually What You'll Do: Responsible for daily customer operations and revenue generation for their assigned function Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes Resolves customer issues, ensuring a positive customer experience Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) Actively engages in effective communication plans focused on building employee engagement in order to achieve business results Conducts performance evaluations that are timely and constructive, where applicable Participates in the recruiting process, as required Provides management with various updates and indicators as requested Remains current on all administrative duties according to company policy What We're Looking For: 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred. High School Diploma required, Bachelor's Degree preferred Moderate proficiency in Microsoft Office Suite Ability to collaborate with internal and external stakeholders Flexible and adaptable; ability to work effectively in ambiguous situations Excellent verbal and written communication skills Ability to address and resolve customer service challenges Results driven, ability to make decisions and help solve problems Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team Ability to drive process and organizational change Ability to influence Ability to motivate teams and keep a positive attitude in a fast-paced environment Ability to work under minimal supervision with a goal-oriented mindset Ability to see the big picture and leverage critical thinking and decision-making skills Excellent organization, time management, delegation, and prioritization skills. Courageous leadership and accountability What You'll Get: Up to 40% off the base rate of any standard Hertz Rental Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more

The **Customer Operations Manager** focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. The salary range for this position is $52,000.00 annually **What You'll Do:** + Responsible for daily customer operations and revenue generation for their assigned function + Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes + Resolves customer issues, ensuring a positive customer experience + Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) + Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) + Actively engages in effective communication plans focused on building employee engagement in order to achieve business results + Conducts performance evaluations that are timely and constructive, where applicable + Participates in the recruiting process, as required + Provides management with various updates and indicators as requested + Remains current on all administrative duties according to company policy **What We're Looking For:** + 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred. + High School Diploma required, Bachelor's Degree preferred + Moderate proficiency in Microsoft Office Suite + Ability to collaborate with internal and external stakeholders + Flexible and adaptable; ability to work effectively in ambiguous situations + Excellent verbal and written communication skills + Ability to address and resolve customer service challenges + Results driven, ability to make decisions and help solve problems + Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team + Ability to drive process and organizational change + Ability to influence + Ability to motivate teams and keep a positive attitude in a fast-paced environment + Ability to work under minimal supervision with a goal-oriented mindset + Ability to see the big picture and leverage critical thinking and decision-making skills + Excellent organization, time management, delegation, and prioritization skills. + Courageous leadership and accountability **What You'll Get:** + Up to 40% off the base rate of any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. The salary range for this position is $52,000.00 annually What You'll Do: Responsible for daily customer operations and revenue generation for their assigned function Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes Resolves customer issues, ensuring a positive customer experience Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) Actively engages in effective communication plans focused on building employee engagement in order to achieve business results Conducts performance evaluations that are timely and constructive, where applicable Participates in the recruiting process, as required Provides management with various updates and indicators as requested Remains current on all administrative duties according to company policy What We're Looking For: 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred. High School Diploma required, Bachelor's Degree preferred Moderate proficiency in Microsoft Office Suite Ability to collaborate with internal and external stakeholders Flexible and adaptable; ability to work effectively in ambiguous situations Excellent verbal and written communication skills Ability to address and resolve customer service challenges Results driven, ability to make decisions and help solve problems Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team Ability to drive process and organizational change Ability to influence Ability to motivate teams and keep a positive attitude in a fast-paced environment Ability to work under minimal supervision with a goal-oriented mindset Ability to see the big picture and leverage critical thinking and decision-making skills Excellent organization, time management, delegation, and prioritization skills. Courageous leadership and accountability What You'll Get: Up to 40% off the base rate of any standard Hertz Rental Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more

The **Customer Operations Manager** focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. The salary for this position is $54,000/yr **What You'll Do:** + Responsible for daily customer operations and revenue generation for their assigned function + Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes + Resolves customer issues, ensuring a positive customer experience + Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) + Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) + Actively engages in effective communication plans focused on building employee engagement in order to achieve business results + Conducts performance evaluations that are timely and constructive, where applicable + Participates in the recruiting process, as required + Provides management with various updates and indicators as requested + Remains current on all administrative duties according to company policy **What We're Looking For:** + 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred. + High School Diploma required, Bachelor's Degree preferred + Moderate proficiency in Microsoft Office Suite + Ability to collaborate with internal and external stakeholders + Flexible and adaptable; ability to work effectively in ambiguous situations + Excellent verbal and written communication skills + Ability to address and resolve customer service challenges + Results driven, ability to make decisions and help solve problems + Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team + Ability to drive process and organizational change + Ability to influence + Ability to motivate teams and keep a positive attitude in a fast-paced environment + Ability to work under minimal supervision with a goal-oriented mindset + Ability to see the big picture and leverage critical thinking and decision-making skills + Excellent organization, time management, delegation, and prioritization skills. + Courageous leadership and accountability **What You'll Get:** + Up to 40% off the base rate of any standard Hertz Rental + Paid Time Off + Medical, Dental & Vision plan options + Retirement programs, including 401(k) employer matching + Paid Parental Leave & Adoption Assistance + Employee Assistance Program for employees & family + Educational Reimbursement & Discounts + Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness + Perks & Discounts -Theme Park Tickets, Gym Discounts & more The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. **US EEO STATEMENT** At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. The salary for this position is $54,000/yr What You'll Do: Responsible for daily customer operations and revenue generation for their assigned function Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes Resolves customer issues, ensuring a positive customer experience Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) Actively engages in effective communication plans focused on building employee engagement in order to achieve business results Conducts performance evaluations that are timely and constructive, where applicable Participates in the recruiting process, as required Provides management with various updates and indicators as requested Remains current on all administrative duties according to company policy What We're Looking For: 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred. High School Diploma required, Bachelor's Degree preferred Moderate proficiency in Microsoft Office Suite Ability to collaborate with internal and external stakeholders Flexible and adaptable; ability to work effectively in ambiguous situations Excellent verbal and written communication skills Ability to address and resolve customer service challenges Results driven, ability to make decisions and help solve problems Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team Ability to drive process and organizational change Ability to influence Ability to motivate teams and keep a positive attitude in a fast-paced environment Ability to work under minimal supervision with a goal-oriented mindset Ability to see the big picture and leverage critical thinking and decision-making skills Excellent organization, time management, delegation, and prioritization skills. Courageous leadership and accountability What You'll Get: Up to 40% off the base rate of any standard Hertz Rental Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more

The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location. The salary range for this position is $60,000.00 What You'll Do: Responsible for daily customer operations and revenue generation for their assigned function Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes Resolves customer issues, ensuring a positive customer experience Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) Actively engages in effective communication plans focused on building employee engagement in order to achieve business results Conducts performance evaluations that are timely and constructive, where applicable Participates in the recruiting process, as required Provides management with various updates and indicators as requested Remains current on all administrative duties according to company policy What We're Looking For: 1-3 years' experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred. High School Diploma required, Bachelor's Degree preferred Moderate proficiency in Microsoft Office Suite Ability to collaborate with internal and external stakeholders Flexible and adaptable; ability to work effectively in ambiguous situations Excellent verbal and written communication skills Ability to address and resolve customer service challenges Results driven, ability to make decisions and help solve problems Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team Ability to drive process and organizational change Ability to influence Ability to motivate teams and keep a positive attitude in a fast-paced environment Ability to work under minimal supervision with a goal-oriented mindset Ability to see the big picture and leverage critical thinking and decision-making skills Excellent organization, time management, delegation, and prioritization skills. Courageous leadership and accountability What You'll Get: Up to 40% off the base rate of any standard Hertz Rental Paid Time Off Medical, Dental & Vision plan options Retirement programs, including 401(k) employer matching Paid Parental Leave & Adoption Assistance Employee Assistance Program for employees & family Educational Reimbursement & Discounts Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness Perks & Discounts -Theme Park Tickets, Gym Discounts & more

Build Red Stag's pipeline “machine”: architect the GTM stack & algorithm behind our lead-creation engine (this is not a sales role) In 2013, Red Stag Fulfillment launched. Over the next 12 years, the company has grown tremendously, propelled by some powerful engines: inbound marketing, brand, word of mouth, and a service that truly delivers for our customers (many 3PLs do not). Contrary to what is perhaps popular belief, we don't believe inbound is dead, or dying. And we plan to continue to invest and evolve (so far, LLMs love us) our efforts here. But, we have decided it's time to add a new engine to our ship. We're calling this engine Business Development. Though, we'll state up front this is not business development as it is popularly known. Our definition is more ambitious and rigorous. It combines database development and management, content, advertising, outreach, and more. It involves developing a proprietary algorithm and decision engine to bring together all of these elements into a machine that allows us to efficiently and effectively target ICP-fit clients for Red Stag. We believe this engine will play a pivotal role in propelling Red Stag toward our next big goals. We're looking for a leader who can build the team, systems, and tools to assemble this engine, bolt it to the ship, and keep improving it. A word of caution before we dive in further: this will be hard work. Our level of ambition is high-we don't think it's hyperbole to say that you might count the number of B2B companies who've built something akin to what we're proposing on a hand or two. For the right person, this will be the project of a lifetime. If that might be you, let's dive in. About the Company Red Stag Fulfillment is a logistics and fulfillment organization built to enable companies to grow and scale their businesses. Headquartered in Knoxville, Tennessee, Red Stag was born out of eCommerce with one mission: to enable our clients to grow their business by redefining the 3PL experience for both clients and employees. By leveraging technology to ensure accurate, reliable, secure, and fast shipping, we have quickly established ourselves as a world-class fulfillment and logistics company. At Red Stag Fulfillment, we understand that our team members are our most important asset. We have grown into one of America's best order fulfillment companies by building a team of people who are eager to be a part of our growth. To make this happen, our team members show up and give their all every day. Our core values are of paramount importance and inform and guide all our decisions. Here at Red Stag: We act like we own it. We sweat the small stuff. We have positive attitudes. We treat everyone with dignity and respect. We always seek to improve. About the RoleOn Business Development The Components*: The Database. We need to find every ICP-fit prospect that should know Red Stag exists. And, because new companies and opportunities will emerge, we need a way to continually search for and ingest new ones into the database. Then, we need to design the database in such a way that organizes information, syncs with other relevant systems, and self-adjusts over time. Content. World-class content that educates, helps, and entertains our target audience around their pain points and opportunities will provide fuel for the next two components: Advertising engine. Highly-targeted digital and physical advertising will drive awareness and fondness for Red Stag. Outbound engine. People buy from people. People who get them and their challenges. High-powered “BDRs” will leverage digital and physical channels, relationships, and fantastic content to develop long-term relationships with key prospects. The algorithm and decision engine. To work, each of the above components needs to operate with excellence. To maximize efficiency, an algorithm and decision engine must be developed to point resources at the right targets based on prospect fit, goals, timing, and other signals. * Note that components will include some shared resources across marketing, sales, and technology teams, TBD. Responsibilities Let's mix metaphors for a minute. We have: High-level schematics for business development and prototypes for pieces of the system Experiments we've run in adjacent areas Resources we can plug into parts of this effort Now we need the chef to design the recipe, assemble the right tools, and create the dish. That's where you come in. You'll start small-building alongside a tight group of cross-functional collaborators and new resources you recruit. Then scale the team as we validate and grow. You'll architect, launch, and continuously improve the business development engine that drives long-term growth for Red Stag. Here's what that looks like in practice: Build the foundation Design and launch v1 of the BD system-including the database, content library, outreach engine, ad strategy, and prioritization algorithm Implement a scalable tool stack to support contact enrichment, signal detection, outbound coordination, and reporting Stand up a central database of ICP-fit companies and decision-makers that evolves over time Make the system smarter Build the prioritization model that scores prospects based on ICP fit, intent, and timing, and other factors Develop processes to ingest and act on online and offline signals- a digital sonar system -scraping LinkedIn, Reddit, X, etc.-to surface switching signals and pain points Establish data standards for logging interactions and feeding results back into the system Create and deploy content that moves the needle Partner across marketing to develop high-impact content that builds trust and awareness among high-value prospects Coordinate with internal subject matter experts in our leadership and operations teams to bring Red Stag's voice to life across channels Ensure content is properly tagged and accessible for use in ads, outbound, and nurture flows Drive outreach and engagement Oversee targeted advertising and outbound efforts-both automated and manual-that generate familiarity and trust Build and execute a coordinated and targeted digital advertising strategy Work behind the scenes to guide RSF's public “faces” for trade shows, podcasts, and prospect conversations Collaborate with outbound reps for timely, contextual & value-add outreach Build and lead the team Define key roles and structure for the BD function; hire and manage early team members Balance “player/coach” execution with team leadership as the program scales Set clear goals, build feedback loops, and measure contribution to sales pipeline and profit Deliver business value and iterate Collaborate closely with Sales and Marketing leadership to validate lead quality, iterate on targeting, and optimize for contribution profit Manage BD roadmap, prioritize projects, and communicate progress to leadership and cross-functional stakeholders Measure performance of the machine on lead volume, quality, and propensity to buy, create feedback loops, and iterate based on the data The right candidate Will be excited about this role because… This role will scratch your itch to build something truly meaningful and differentiated. You'll collaborate to develop a vision and then bring it to life. You'll be able to move fast, iterate and experiment to your heart's content and build an ever-improving machine that drives big economic value for Red Stag and its customers. You'll be backed by a service-our fulfillment for brands and ecommerce companies selling into the U.S. market. Many go-to-market teams have to sell undifferentiated products or services. That sucks. You won't find this here-we are run by world-class operators and relentlessly focused on delivering for our customers. You'll be embedded in an awesome Marketing team, and partner with a revenue organization and technology team that are fun and focused on growth and improvement. Last, but certainly not least, you'll serve two worthy groups of stakeholders in Red Stag's success: our people doing boots on the ground work and literal heavy lifting, and our clients-entrpreneurs and brands building meaningful businesses, and counting on us to deliver for their customers. Will have the following skills: Drive to move fast, iterate quickly, learn and adapt The ability to build meaningful things from (near) scratch Capability to be a player/coach. You'll build a strong team, but you'll need to be on the field running plays too Desire and ability to recruit, develop, and lead people Problem solver with high analytical skills Highly comfortable with AI and modern Marketing/GTM technology. While you'll hire/get support from the technology team, you should be a builder, too Proactive communicator and collaborator. This role will partner across Marketing, Sales, and Technology Business acumen to see how this new system turns activity into profit Need not apply if… Finally, while it's essential for us to outline the characteristics and competencies of the perfect candidate, it might be equally important to list the types of candidates who need not apply: Someone who prefers center stage to the control room. If your ideal week is wall-to-wall podcasts, conference panels, and LinkedIn livestreams-great news: we'll soon be hiring for a forward-facing evangelist role. This seat, however, is for the architect who designs the machine and directs the performers rather than starring in every scene (while still venturing out often enough to keep a finger on the market's pulse) A "strategic visionary" who disdains getting their hands in the muck of the work A maintainer, hoping to execute the established playbook as opposed to helping write it with their team A political animal, who advances via corporate politics rather than value creation High ego. Some of your ideas and experiments will fail. And, this role is about collaborating, not empire building If this sounds like you and sounds like your idea of a great time, we look forward to your application. We can't wait to get started. FLSA Exemption Status: Exempt (Salaried) Remote Work: Knoxville, preferred, remote with regular travel to Knoxville considered for the right candidate located in AL, AZ, CO, CT, FL, GA, IL, MD, MA, NV, OH, PA, TN, TX, UT. Reports To: Chief Marketing Officer

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow? Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains. Universal has immediate career opportunities in your area. Apply today to become part of the Universal team! WESTPORT AXLE CO., LLC, is a leading transportation and third-party logistics provider (3PL) that offers a broad scope of services throughout the entire supply chain. Westport's experienced management team, with its state-of-the-art technology, provides customized logistics solutions to its customers resulting in proven efficiencies and savings. This operation supports a full range of our value added services. We manage and operate a cross dock and warehouse facility which encompasses: Picking, Packing, Storage, and Shipping of automotive parts and equipment. This operation ships to various dealers, warehouses, and distribution facilities - as well as direct to the assembly line in a Just-in-Time (JIT) capacity. Schedule: Friday - Monday (C-Crew) Friday - Saturday: 6:00am - 4:30pm Sunday - Monday: 6:00pm - 4:30am Principal Duties and Responsibilities (Essential Functions): Directly supervise department line personnel. Directly supervise the activities of the designated department area - Quality, Materials, or Production while maintaining on-time delivery to the customer. Focus on achieving Company Productivity, Quality and Safety goals. Maintain attendance, production and training records for organization purposes. Report any problems that could interfere with production or related department assemblies to the necessary internal staff immediately. Ensure a clean, safe work environment. Observe company policies and ensure that all policies are conformed to, including work instructions, SOPs, PPE, training, and safety rules. Handle employee issues such as coaching, disciplinary actions etc. and respond to any Corrective Actions and/or findings from internal and external audits. the Quality and Environmental policies and Management Systems. Other Responsibilities: Schedule time for necessary employee meetings. Keep employees informed of various plant committees and functions. Address employee concerns in a timely and professional manner. Promote safety awareness. Complete special projects, assignments and/ or other tasks in a timely and professional manner. Required Qualifications & Skills: High School diploma or equivalent. Ability to use MS software to complete reports, emails and projects. Ability to deal with confidential information and/or issues using discretion and judgment. Knowledge of the production process, plant and its various functions. Knowledge of production parts required for assembly. Ability to lead people Willingness to complete required classes and other recommended seminars that may be identified through career path process.