Help Desk Analyst Jobs At Robert Half

About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! This position will be based on-site at our North Lauderdale, Florida location. Your Responsibilities As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns. Provide front line, first level, technical assistance for consumers Supporting Client specific high speed internet services delivering an exceptional customer experience Resolve technical problems, within a fast paced, customer facing environment Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting. Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques. Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration. Demonstrate advanced product knowledge and he ability to solve customer issues. Resolve customer issues on the first call as frequently as possible. Open and manage trouble ticket system for user issues, Data Network, OS issues. Be patient, courteous and friendly with customers at all times. Demonstrate a positive attitude. Address and solve technical problems in a timely manner and complete all work assignments within expected time frames. Adhere to all work schedule assignments. Abide by and support management directives and adhere to all Teleperformance policies. We're looking for fearless people - people who are inspired to deliver only the best in all that we do. 6 months Customer service experience preferred Over 18 years of age Ability to type 25 wpm High School Graduate or GED Comfort with desktop computer system Proven oral & written communication skills Logical problem-solving skills Ability to navigate Windows operating systems Organization and work prioritization skills Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employe

About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! This position will be based on-site at our North Lauderdale, Florida location. Your Responsibilities As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns. Provide front line, first level, technical assistance for consumers Supporting Client specific high speed internet services delivering an exceptional customer experience Resolve technical problems, within a fast paced, customer facing environment Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting. Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques. Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration. Demonstrate advanced product knowledge and he ability to solve customer issues. Resolve customer issues on the first call as frequently as possible. Open and manage trouble ticket system for user issues, Data Network, OS issues. Be patient, courteous and friendly with customers at all times. Demonstrate a positive attitude. Address and solve technical problems in a timely manner and complete all work assignments within expected time frames. Adhere to all work schedule assignments. Abide by and support management directives and adhere to all Teleperformance policies. We're looking for fearless people - people who are inspired to deliver only the best in all that we do. 6 months Customer service experience preferred Over 18 years of age Ability to type 25 wpm High School Graduate or GED Comfort with desktop computer system Proven oral & written communication skills Logical problem-solving skills Ability to navigate Windows operating systems Organization and work prioritization skills Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employe

About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! This position will be based on-site at our North Lauderdale, Florida location. Your Responsibilities As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns. Provide front line, first level, technical assistance for consumers Supporting Client specific high speed internet services delivering an exceptional customer experience Resolve technical problems, within a fast paced, customer facing environment Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting. Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques. Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration. Demonstrate advanced product knowledge and he ability to solve customer issues. Resolve customer issues on the first call as frequently as possible. Open and manage trouble ticket system for user issues, Data Network, OS issues. Be patient, courteous and friendly with customers at all times. Demonstrate a positive attitude. Address and solve technical problems in a timely manner and complete all work assignments within expected time frames. Adhere to all work schedule assignments. Abide by and support management directives and adhere to all Teleperformance policies. We're looking for fearless people - people who are inspired to deliver only the best in all that we do. 6 months Customer service experience preferred Over 18 years of age Ability to type 25 wpm High School Graduate or GED Comfort with desktop computer system Proven oral & written communication skills Logical problem-solving skills Ability to navigate Windows operating systems Organization and work prioritization skills Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employe

About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! This position will be based on-site at our Brownsville, Texas location. Your Responsibilities As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns. Provide front line, first level, technical assistance for consumers Supporting Client specific high speed internet services delivering an exceptional customer experience Resolve technical problems, within a fast paced, customer facing environment Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting. Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques. Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration. Demonstrate advanced product knowledge and he ability to solve customer issues. Resolve customer issues on the first call as frequently as possible. Open and manage trouble ticket system for user issues, Data Network, OS issues. Be patient, courteous and friendly with customers at all times. Demonstrate a positive attitude. Address and solve technical problems in a timely manner and complete all work assignments within expected time frames. Adhere to all work schedule assignments. Abide by and support management directives and adhere to all Teleperformance policies. We're looking for fearless people - people who are inspired to deliver only the best in all that we do. 6 months Customer service experience preferred Over 18 years of age Ability to type 25 wpm High School Graduate or GED Comfort with desktop computer system Proven oral & written communication skills Logical problem-solving skills Ability to navigate Windows operating systems Organization and work prioritization skills Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap - Right Talent - Right Time - Right Place - Right Price and acting as a Career Coach to our consultants. Job title: SYSTEMS ENGINEER / MANAGED FILE TRANSFER (MFT) Location: Irving, TX (REMOTE) Contract Top Qualifications: 1. Unix/Linux application support and programming (Bash shell/Korn shell, Perl) 2. FTP protocols - SFTP/SSH, FTPS/SSL, HTTP/s and PGP/GPG 3. TCPIP connectivity setups and troubleshooting, Managed File Transfer (MFT) 4. Sterling Commerce (now IBM) products: Connect: Direct, Sterling File Gateway, Cleo Harmony The Electronic Data Exchange (EDE) group is looking for a seasoned programmer with experience in file transmission processes and protocols. Our team develops and supports transmission automation on a variety of platforms, so we are looking for someone with strong experience in Linux. We are a growing area that must adapt well to change. This person will work with other senior level Programmer Analysts supporting Linux/UNIX and Windows. This is a critical role for an experienced programmer analyst who has diplomacy, excellent customer service and communication skills, and can handle the pressure of frequent direct interaction with external customers. Role Responsibilities Set up SFTP accounts and parameters along with shell and Perl programing routines to automate file transmissions. Configure Connect: Direct and file agent scripts to facilitate automation scripts. Work with various network, firewall and system administrators to establish TCP/IP connectivity and troubleshoot FTP connectivity issues Assist and mentor others on the team and follow established methodology procedures Provides 24x7 support for the transmission processes in addition to on- call rotations Work scheduled weekend and night hours for supporting maintenance window installations and testing Take direction from project leads as well as performing the tasks of project lead Requirements: 7+ years' experience with Unix/Linux application support and programming (Bash shell/Korn shell, Perl) 7+ years' experience with the following FTP protocols - SFTP/SSH, FTPS/SSL, HTTP/s and PGP/GPG 5+ years' experience working with TCPIP connectivity setups and troubleshooting, Managed File Transfer (MFT) Strong problem determination/analysis skills Ability to manage and complete multiple tasks/projects under inflexible time commitments Strong writing skills and strong interpersonal/team skills Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in-with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out-with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond. Equal Employment Opportunity Statement: Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Awards and Accolades: America's Most Honored Businesses (Top 10%) Awarded by USPAAC for Fastest Growing Business in the US 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020) Fastest 50 by NJ Biz (2020, 2019, 2020) INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list) Top 100 by Dallas Business Journal (2020 and 2019) Proven Supplier of the Year by Workforce Logiq (2020 and 2019) 2019 Spirit of Alliance Award by Agile1 2018 Best of the Best Platinum Award by Agile1 2018 TechServe Alliance Excellence Awards Winner 2017 Best of the Best Gold Award by Agile1(Act1 Group) Thanks & Regards Abhishek Kumar Sr. Technical Recruiter ************ ***********************

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap - Right Talent - Right Time - Right Place - Right Price and acting as a Career Coach to our consultants. Job title: SYSTEMS ENGINEER / MANAGED FILE TRANSFER (MFT) Location: Irving, TX (REMOTE) Contract Top Qualifications: 1. Unix/Linux application support and programming (Bash shell/Korn shell, Perl) 2. FTP protocols - SFTP/SSH, FTPS/SSL, HTTP/s and PGP/GPG 3. TCPIP connectivity setups and troubleshooting, Managed File Transfer (MFT) 4. Sterling Commerce (now IBM) products: Connect: Direct, Sterling File Gateway, Cleo Harmony The Electronic Data Exchange (EDE) group is looking for a seasoned programmer with experience in file transmission processes and protocols. Our team develops and supports transmission automation on a variety of platforms, so we are looking for someone with strong experience in Linux. We are a growing area that must adapt well to change. This person will work with other senior level Programmer Analysts supporting Linux/UNIX and Windows. This is a critical role for an experienced programmer analyst who has diplomacy, excellent customer service and communication skills, and can handle the pressure of frequent direct interaction with external customers. Role Responsibilities Set up SFTP accounts and parameters along with shell and Perl programing routines to automate file transmissions. Configure Connect: Direct and file agent scripts to facilitate automation scripts. Work with various network, firewall and system administrators to establish TCP/IP connectivity and troubleshoot FTP connectivity issues Assist and mentor others on the team and follow established methodology procedures Provides 24x7 support for the transmission processes in addition to on- call rotations Work scheduled weekend and night hours for supporting maintenance window installations and testing Take direction from project leads as well as performing the tasks of project lead Requirements: 7+ years' experience with Unix/Linux application support and programming (Bash shell/Korn shell, Perl) 7+ years' experience with the following FTP protocols - SFTP/SSH, FTPS/SSL, HTTP/s and PGP/GPG 5+ years' experience working with TCPIP connectivity setups and troubleshooting, Managed File Transfer (MFT) Strong problem determination/analysis skills Ability to manage and complete multiple tasks/projects under inflexible time commitments Strong writing skills and strong interpersonal/team skills Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in-with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out-with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond. Equal Employment Opportunity Statement: Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Awards and Accolades: America's Most Honored Businesses (Top 10%) Awarded by USPAAC for Fastest Growing Business in the US 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020) Fastest 50 by NJ Biz (2020, 2019, 2020) INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list) Top 100 by Dallas Business Journal (2020 and 2019) Proven Supplier of the Year by Workforce Logiq (2020 and 2019) 2019 Spirit of Alliance Award by Agile1 2018 Best of the Best Platinum Award by Agile1 2018 TechServe Alliance Excellence Awards Winner 2017 Best of the Best Gold Award by Agile1(Act1 Group) Thanks & Regards Abhishek Kumar Sr. Technical Recruiter ************ ***********************

Help Desk Technician Status: contract to hire (converts to FTE after 90 days) Pay: $23/hr. per hour Polished and professional demeanor and presentation 1-3 years of overall hands-on Help Desk experience (looking for up and coming candidates) 1-3 years of supporting Microsoft Office products Job Description Our client is seeking a Tier I Help Desk Technician for a contract to hire scenario. DUTIES: Provide first level support for all PCs, Printers, Thin Clients, Point of Sale Terminals, and all applications. Performs required installs, configurations, and maintenance of applications on PCs. Provide user support for all computer systems used Daily help desk operations including but not limited to, telephone support, diagnosing problems, and completing regularly scheduled activities. Monitor Help Desk email account and direct workflow accordingly. Document all problems or program malfunctions in Help Desk system and notify Help Desk personnel. Install new equipment, replace existing equipment and move equipment when necessary Ability to explain technical concepts to non-technical users in a clear and concise manner. Perform all other job-related tasks as assigned. REQUIREMENTS: 1+ year of overall hands-on Help Desk experience 1+ years of supporting Microsoft Office products Ability to read, analyze, and interpret technical procedure(s). Ability to write reports, business correspondence, and procedure manuals. Certificates and Licenses: CompTIA A+ certified or obtained within the first 90-days of employment.

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap - Right Talent - Right Time - Right Place - Right Price and acting as a Career Coach to our consultants. Job title: SYSTEMS ENGINEER / MANAGED FILE TRANSFER (MFT) Location: Irving, TX (REMOTE) Contract Top Qualifications: 1. Unix/Linux application support and programming (Bash shell/Korn shell, Perl) 2. FTP protocols - SFTP/SSH, FTPS/SSL, HTTP/s and PGP/GPG 3. TCPIP connectivity setups and troubleshooting, Managed File Transfer (MFT) 4. Sterling Commerce (now IBM) products: Connect: Direct, Sterling File Gateway, Cleo Harmony The Electronic Data Exchange (EDE) group is looking for a seasoned programmer with experience in file transmission processes and protocols. Our team develops and supports transmission automation on a variety of platforms, so we are looking for someone with strong experience in Linux. We are a growing area that must adapt well to change. This person will work with other senior level Programmer Analysts supporting Linux/UNIX and Windows. This is a critical role for an experienced programmer analyst who has diplomacy, excellent customer service and communication skills, and can handle the pressure of frequent direct interaction with external customers. Role Responsibilities Set up SFTP accounts and parameters along with shell and Perl programing routines to automate file transmissions. Configure Connect: Direct and file agent scripts to facilitate automation scripts. Work with various network, firewall and system administrators to establish TCP/IP connectivity and troubleshoot FTP connectivity issues Assist and mentor others on the team and follow established methodology procedures Provides 24x7 support for the transmission processes in addition to on- call rotations Work scheduled weekend and night hours for supporting maintenance window installations and testing Take direction from project leads as well as performing the tasks of project lead Requirements: 7+ years' experience with Unix/Linux application support and programming (Bash shell/Korn shell, Perl) 7+ years' experience with the following FTP protocols - SFTP/SSH, FTPS/SSL, HTTP/s and PGP/GPG 5+ years' experience working with TCPIP connectivity setups and troubleshooting, Managed File Transfer (MFT) Strong problem determination/analysis skills Ability to manage and complete multiple tasks/projects under inflexible time commitments Strong writing skills and strong interpersonal/team skills Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in-with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out-with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond. Equal Employment Opportunity Statement: Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Awards and Accolades: America's Most Honored Businesses (Top 10%) Awarded by USPAAC for Fastest Growing Business in the US 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020) Fastest 50 by NJ Biz (2020, 2019, 2020) INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list) Top 100 by Dallas Business Journal (2020 and 2019) Proven Supplier of the Year by Workforce Logiq (2020 and 2019) 2019 Spirit of Alliance Award by Agile1 2018 Best of the Best Platinum Award by Agile1 2018 TechServe Alliance Excellence Awards Winner 2017 Best of the Best Gold Award by Agile1(Act1 Group) Thanks & Regards Abhishek Kumar Sr. Technical Recruiter ************ ***********************

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap - Right Talent - Right Time - Right Place - Right Price and acting as a Career Coach to our consultants. Job title: SYSTEMS ENGINEER / MANAGED FILE TRANSFER (MFT) Location: Irving, TX (REMOTE) Contract Top Qualifications: 1. Unix/Linux application support and programming (Bash shell/Korn shell, Perl) 2. FTP protocols - SFTP/SSH, FTPS/SSL, HTTP/s and PGP/GPG 3. TCPIP connectivity setups and troubleshooting, Managed File Transfer (MFT) 4. Sterling Commerce (now IBM) products: Connect: Direct, Sterling File Gateway, Cleo Harmony The Electronic Data Exchange (EDE) group is looking for a seasoned programmer with experience in file transmission processes and protocols. Our team develops and supports transmission automation on a variety of platforms, so we are looking for someone with strong experience in Linux. We are a growing area that must adapt well to change. This person will work with other senior level Programmer Analysts supporting Linux/UNIX and Windows. This is a critical role for an experienced programmer analyst who has diplomacy, excellent customer service and communication skills, and can handle the pressure of frequent direct interaction with external customers. Role Responsibilities Set up SFTP accounts and parameters along with shell and Perl programing routines to automate file transmissions. Configure Connect: Direct and file agent scripts to facilitate automation scripts. Work with various network, firewall and system administrators to establish TCP/IP connectivity and troubleshoot FTP connectivity issues Assist and mentor others on the team and follow established methodology procedures Provides 24x7 support for the transmission processes in addition to on- call rotations Work scheduled weekend and night hours for supporting maintenance window installations and testing Take direction from project leads as well as performing the tasks of project lead Requirements: 7+ years' experience with Unix/Linux application support and programming (Bash shell/Korn shell, Perl) 7+ years' experience with the following FTP protocols - SFTP/SSH, FTPS/SSL, HTTP/s and PGP/GPG 5+ years' experience working with TCPIP connectivity setups and troubleshooting, Managed File Transfer (MFT) Strong problem determination/analysis skills Ability to manage and complete multiple tasks/projects under inflexible time commitments Strong writing skills and strong interpersonal/team skills Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in-with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out-with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond. Equal Employment Opportunity Statement: Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Awards and Accolades: America's Most Honored Businesses (Top 10%) Awarded by USPAAC for Fastest Growing Business in the US 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020) Fastest 50 by NJ Biz (2020, 2019, 2020) INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list) Top 100 by Dallas Business Journal (2020 and 2019) Proven Supplier of the Year by Workforce Logiq (2020 and 2019) 2019 Spirit of Alliance Award by Agile1 2018 Best of the Best Platinum Award by Agile1 2018 TechServe Alliance Excellence Awards Winner 2017 Best of the Best Gold Award by Agile1(Act1 Group) Thanks & Regards Abhishek Kumar Sr. Technical Recruiter ************ ***********************

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap - Right Talent - Right Time - Right Place - Right Price and acting as a Career Coach to our consultants. Job title: SYSTEMS ENGINEER / MANAGED FILE TRANSFER (MFT) Location: Irving, TX (REMOTE) Contract Top Qualifications: 1. Unix/Linux application support and programming (Bash shell/Korn shell, Perl) 2. FTP protocols - SFTP/SSH, FTPS/SSL, HTTP/s and PGP/GPG 3. TCPIP connectivity setups and troubleshooting, Managed File Transfer (MFT) 4. Sterling Commerce (now IBM) products: Connect: Direct, Sterling File Gateway, Cleo Harmony The Electronic Data Exchange (EDE) group is looking for a seasoned programmer with experience in file transmission processes and protocols. Our team develops and supports transmission automation on a variety of platforms, so we are looking for someone with strong experience in Linux. We are a growing area that must adapt well to change. This person will work with other senior level Programmer Analysts supporting Linux/UNIX and Windows. This is a critical role for an experienced programmer analyst who has diplomacy, excellent customer service and communication skills, and can handle the pressure of frequent direct interaction with external customers. Role Responsibilities Set up SFTP accounts and parameters along with shell and Perl programing routines to automate file transmissions. Configure Connect: Direct and file agent scripts to facilitate automation scripts. Work with various network, firewall and system administrators to establish TCP/IP connectivity and troubleshoot FTP connectivity issues Assist and mentor others on the team and follow established methodology procedures Provides 24x7 support for the transmission processes in addition to on- call rotations Work scheduled weekend and night hours for supporting maintenance window installations and testing Take direction from project leads as well as performing the tasks of project lead Requirements: 7+ years' experience with Unix/Linux application support and programming (Bash shell/Korn shell, Perl) 7+ years' experience with the following FTP protocols - SFTP/SSH, FTPS/SSL, HTTP/s and PGP/GPG 5+ years' experience working with TCPIP connectivity setups and troubleshooting, Managed File Transfer (MFT) Strong problem determination/analysis skills Ability to manage and complete multiple tasks/projects under inflexible time commitments Strong writing skills and strong interpersonal/team skills Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in-with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out-with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond. Equal Employment Opportunity Statement: Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Awards and Accolades: America's Most Honored Businesses (Top 10%) Awarded by USPAAC for Fastest Growing Business in the US 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020) Fastest 50 by NJ Biz (2020, 2019, 2020) INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list) Top 100 by Dallas Business Journal (2020 and 2019) Proven Supplier of the Year by Workforce Logiq (2020 and 2019) 2019 Spirit of Alliance Award by Agile1 2018 Best of the Best Platinum Award by Agile1 2018 TechServe Alliance Excellence Awards Winner 2017 Best of the Best Gold Award by Agile1(Act1 Group) Thanks & Regards Abhishek Kumar Sr. Technical Recruiter ************ ***********************

Under minimal supervision, provides higher level support to field-based analysts assigned to his or her team or designated area, frequently handling non-standard issues, or those for which no resolution has been found. Serves in a Project Facilitator role to assist in the planning and implementation of Group-wide corporate initiatives, develop and analyze new technology deployments and identify different levels of troubleshooting and proactive maintenance. Administers and analyzes information systems operations at an advanced technical level and provides technical direction and recommendations to improve utilization and efficiencies. Duties and Responsibilities include the following. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other ancillary duties may be assigned. Provides technical support for Field based analysts when required. Creates documentation for self-help support and to assist other IT personnel with support. Creates and delivers highly complex solutions and processes and implements projects at an advanced technical level regarding systems operations. Analyzes and evaluates information systems operations and provides expert technical direction and recommendations to improve utilization. Identifies potential areas for cost savings and performance improvements through consolidation of similar applications on a single platform. Acts as a liaison with clients, vendors and technical IT groups. Builds and manages ongoing relationships with business stakeholders in IT and Administrative Services. Assumes responsibility to coordinate solutions when needed. Reports on process and system performance to manager. Assists with the restoration of IT services at locations impacted by catastrophic events or unforeseen circumstances. Conducts training for, and directs the efforts of, end users, outside vendors and less experienced staff. Facilitates and assists with software update distributions (major deployments at satellite locations). Provides 24x7 on call support as required. Qualifications The requirements listed below are representative of the qualifications necessary to perform the job. Bachelor's Degree in Computer Science, MIS, Business Administration or similar area of study. Five years of related experience. An additional four years of related experience may substitute for the Bachelor's degree. Certificates, Licenses, Registrations or Other Requirements: MCP, ITIL, CCNA. Advanced knowledge or skills in one or more of the following is required: o Computer/software installation, maintenance, and trouble-shooting. o Microsoft Word, Outlook, Excel, Visio, Project, and PowerPoint. o SharePoint Setup. o Basic Server support, including backup/restoration methods, troubleshooting, and problem resolution. o Telephony systems and wireless devices (blackberries, aircards). o Disaster recovery procedures as specified in Corporate guidelines. o Scripting, program design, packaging, imaging, or similar experience to aid in the design, creation, and implementation software tools meant to assist Field Based personnel.

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap - Right Talent - Right Time - Right Place - Right Price and acting as a Career Coach to our consultants. Job title: SYSTEMS ENGINEER / MANAGED FILE TRANSFER (MFT) Location: Irving, TX (REMOTE) Contract Top Qualifications: 1. Unix/Linux application support and programming (Bash shell/Korn shell, Perl) 2. FTP protocols - SFTP/SSH, FTPS/SSL, HTTP/s and PGP/GPG 3. TCPIP connectivity setups and troubleshooting, Managed File Transfer (MFT) 4. Sterling Commerce (now IBM) products: Connect: Direct, Sterling File Gateway, Cleo Harmony The Electronic Data Exchange (EDE) group is looking for a seasoned programmer with experience in file transmission processes and protocols. Our team develops and supports transmission automation on a variety of platforms, so we are looking for someone with strong experience in Linux. We are a growing area that must adapt well to change. This person will work with other senior level Programmer Analysts supporting Linux/UNIX and Windows. This is a critical role for an experienced programmer analyst who has diplomacy, excellent customer service and communication skills, and can handle the pressure of frequent direct interaction with external customers. Role Responsibilities Set up SFTP accounts and parameters along with shell and Perl programing routines to automate file transmissions. Configure Connect: Direct and file agent scripts to facilitate automation scripts. Work with various network, firewall and system administrators to establish TCP/IP connectivity and troubleshoot FTP connectivity issues Assist and mentor others on the team and follow established methodology procedures Provides 24x7 support for the transmission processes in addition to on- call rotations Work scheduled weekend and night hours for supporting maintenance window installations and testing Take direction from project leads as well as performing the tasks of project lead Requirements: 7+ years' experience with Unix/Linux application support and programming (Bash shell/Korn shell, Perl) 7+ years' experience with the following FTP protocols - SFTP/SSH, FTPS/SSL, HTTP/s and PGP/GPG 5+ years' experience working with TCPIP connectivity setups and troubleshooting, Managed File Transfer (MFT) Strong problem determination/analysis skills Ability to manage and complete multiple tasks/projects under inflexible time commitments Strong writing skills and strong interpersonal/team skills Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in-with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out-with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond. Equal Employment Opportunity Statement: Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Awards and Accolades: America's Most Honored Businesses (Top 10%) Awarded by USPAAC for Fastest Growing Business in the US 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020) Fastest 50 by NJ Biz (2020, 2019, 2020) INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list) Top 100 by Dallas Business Journal (2020 and 2019) Proven Supplier of the Year by Workforce Logiq (2020 and 2019) 2019 Spirit of Alliance Award by Agile1 2018 Best of the Best Platinum Award by Agile1 2018 TechServe Alliance Excellence Awards Winner 2017 Best of the Best Gold Award by Agile1(Act1 Group) Thanks & Regards Abhishek Kumar Sr. Technical Recruiter ************ ***********************

Net2Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap - Right Talent - Right Time - Right Place - Right Price and acting as a Career Coach to our consultants. Job title: SYSTEMS ENGINEER / MANAGED FILE TRANSFER (MFT) Location: Irving, TX (REMOTE) Contract Top Qualifications: 1. Unix/Linux application support and programming (Bash shell/Korn shell, Perl) 2. FTP protocols - SFTP/SSH, FTPS/SSL, HTTP/s and PGP/GPG 3. TCPIP connectivity setups and troubleshooting, Managed File Transfer (MFT) 4. Sterling Commerce (now IBM) products: Connect: Direct, Sterling File Gateway, Cleo Harmony The Electronic Data Exchange (EDE) group is looking for a seasoned programmer with experience in file transmission processes and protocols. Our team develops and supports transmission automation on a variety of platforms, so we are looking for someone with strong experience in Linux. We are a growing area that must adapt well to change. This person will work with other senior level Programmer Analysts supporting Linux/UNIX and Windows. This is a critical role for an experienced programmer analyst who has diplomacy, excellent customer service and communication skills, and can handle the pressure of frequent direct interaction with external customers. Role Responsibilities Set up SFTP accounts and parameters along with shell and Perl programing routines to automate file transmissions. Configure Connect: Direct and file agent scripts to facilitate automation scripts. Work with various network, firewall and system administrators to establish TCP/IP connectivity and troubleshoot FTP connectivity issues Assist and mentor others on the team and follow established methodology procedures Provides 24x7 support for the transmission processes in addition to on- call rotations Work scheduled weekend and night hours for supporting maintenance window installations and testing Take direction from project leads as well as performing the tasks of project lead Requirements: 7+ years' experience with Unix/Linux application support and programming (Bash shell/Korn shell, Perl) 7+ years' experience with the following FTP protocols - SFTP/SSH, FTPS/SSL, HTTP/s and PGP/GPG 5+ years' experience working with TCPIP connectivity setups and troubleshooting, Managed File Transfer (MFT) Strong problem determination/analysis skills Ability to manage and complete multiple tasks/projects under inflexible time commitments Strong writing skills and strong interpersonal/team skills Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in-with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out-with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond. Equal Employment Opportunity Statement: Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Awards and Accolades: America's Most Honored Businesses (Top 10%) Awarded by USPAAC for Fastest Growing Business in the US 12th Fastest Growing Staffing Company in USA by Staffing industry Analysts in the US (2020, 2019, 2020) Fastest 50 by NJ Biz (2020, 2019, 2020) INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% companies make it to this list) Top 100 by Dallas Business Journal (2020 and 2019) Proven Supplier of the Year by Workforce Logiq (2020 and 2019) 2019 Spirit of Alliance Award by Agile1 2018 Best of the Best Platinum Award by Agile1 2018 TechServe Alliance Excellence Awards Winner 2017 Best of the Best Gold Award by Agile1(Act1 Group) Thanks & Regards Abhishek Kumar Sr. Technical Recruiter ************ ***********************

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Support Technician - Aviation · 24/7/365 Operation providing technical, logistics and Diagnostics support to internal and external customers. Provides aircraft on ground (AOG) coverage. · Analysis capabilities to interpret and clarify technical manuals, service bulletins, and repair procedures. · Resolve tooling and support equipment questions and troubleshoot engine systems. · Process customer requests for assignment to applicable subject matter experts. · Provide AOG parts availability and quotations. · Coordinate with Distribution Center for AOG parts orders. · Monitor phone lines and direct customer inquiries to the appropriate teams/departments. Qualifications we seek in you! Minimum Qualifications · Excellent written and verbal communication skills · Ability to work independently · Excellent PC skills, experience using MS Office, MS Outlook and Excel. · Must be able to work on weekends and 2nd shift as needed. Preferred Qualifications · Experience in Aerospace/Airline operations. · General understanding of gas turbine systems and operating principles · Acceptable candidates must provide one of the following certifications: o 2-yr technical / associates degree § Preference given for mechanical/ aerospace related study o Experienced aviation technician § A&P Certification, no experience necessary. § Alternate to an A&P Certificate is experience in Military aircraft maintenance Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit *************** . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Russell Tobin is looking for a Technical Support Representative based in South Jordan, UT for our client who is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. Job title: Customer Supp/Account Rep-Sr -IT Location: South Jordan UT Duration: 6 months Pay rate: $21.00/hour Executive Summary: The Service Desk Chat Agent is the first point of contact that support end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first call resolution and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service. Expectation of Role: • Customer Service Skills: o Demonstrate active listening in order to gain an accurate understanding of the situation o Being empathetic to the customer's situation while also showcasing advocacy and ownership of seeking resolution o Acknowledging the sense of urgency for resolving the issue o Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding • Communicate effectively: o Producing accurate detailed documentation consumable by end users, level two support, and problem management o Maintain professionalism and netiquette to ensure messages are received as intended o Respond timely via the chat platform to prevent delay or frustration o Clearly document actions taken in ticketing record for tracking and data analytics • Technical Proficiency: o Leverage the chat tooling and ticketing platform effectively o Provide high quality end-user technical support, related to enterprise software and hardware o Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components • Culture Carrier: o Demonstrate the ability to collaborate with others o Display a safe and positive attitude o Adhere to policies and procedures and act in the best interest of the overall firm Qualifications: • Excellent customer service skills required • Excellent communication skills required • Problem solving skills • Self Motivated • Two to five years of chat experience • Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment • Preferred work experience in technical support role but not required Required Education: • High school diploma or GED with relevant work experience Benefits Disclosure “Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”

Depot Management - Tech Support Engineer Required Skills: Proficiency in troubleshooting and resolving technical issues. Ability to collaborate effectively with cross-functional teams. Strong documentation and communication skills. Job Summary: Config Center tech will oversee hardware and software configurations, device replacements, and collaborate with other IT professionals to execute small to large scale hardware deployment projects. This position will require some technical skill and background for day-to-day functions of the role. Typical Examples: Imaging/reimaging, setting up workstations/laptops, barcoding, and asset management Troubleshooting and break/fix for laptops/desktops and coordinate hardware warranty repair Break/fix repair of hardware In addition to device management listed above, the ability to effectively communicate written and verbally is important to the success of this role. Execution of project-based work and ability to prioritize work based off guidelines will ensure that the needs of our customers are met. Typical examples: Project tracking, customer interactions (written & verbal), and ServiceNOW updates Shipping and receiving of hardware Interaction with shipping/receiving departments and guidelines This role will also be responsible for asset management to ensure effective tracking of assets within the United States. Typical examples: ServiceNOW updates as devices move from primary location Inventory Audits on monthly basis Barcode and assign asset Years of Experience: 4-7 Years of Experience

Russell Tobin is looking for a Technical Support Representative based in South Jordan, UT for our client who is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. Job title: Customer Supp/Account Rep-Sr -IT Location: Columbus OH Duration: 6 months Pay rate: $21.00/hour Executive Summary: The Service Desk Chat Agent is the first point of contact that support end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first call resolution and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service. Expectation of Role: • Customer Service Skills: o Demonstrate active listening in order to gain an accurate understanding of the situation o Being empathetic to the customer's situation while also showcasing advocacy and ownership of seeking resolution o Acknowledging the sense of urgency for resolving the issue o Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding • Communicate effectively: o Producing accurate detailed documentation consumable by end users, level two support, and problem management o Maintain professionalism and netiquette to ensure messages are received as intended o Respond timely via the chat platform to prevent delay or frustration o Clearly document actions taken in ticketing record for tracking and data analytics • Technical Proficiency: o Leverage the chat tooling and ticketing platform effectively o Provide high quality end-user technical support, related to enterprise software and hardware o Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components • Culture Carrier: o Demonstrate the ability to collaborate with others o Display a safe and positive attitude o Adhere to policies and procedures and act in the best interest of the overall firm Qualifications: • Excellent customer service skills required • Excellent communication skills required • Problem solving skills • Self Motivated • Two to five years of chat experience • Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment • Preferred work experience in technical support role but not required Required Education: • High school diploma or GED with relevant work experience Benefits Disclosure “Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”

Join Our Team as an IT Support Specialist! Are you passionate about technology and helping people? Were looking for someone like you to become part of our team! As an IT Support Specialist, you'll be the go-to person for solving tech issues and providing excellent support to our customers. What You'll Be Doing: Troubleshoot & Resolve Issues: Help our customers by diagnosing and fixing hardware and software problems on personal and professional devices. Protect & Clean Devices: Get rid of viruses, malware, and other cybersecurity threats to keep devices running safely and smoothly. Device Setup & Support: Assist with setting up and configuring new computers, laptops, printers, and multi-functional devices. Email & OS Assistance: Provide guidance on email setups, troubleshooting, and operating system support. Networking Help: Offer solutions for router setups, Wi-Fi optimization, and connectivity issues. Security Systems: Install and troubleshoot security camera systems to ensure peace of mind for our customers. Recommendations: Share your expertise by recommending hardware and software improvements or upgrades that help customers get the most out of their technology. Stay Organized: Keep accurate service records and communicate with customers about timelines, solutions, and any issues that arise. What Were Looking For: Tech Savvy: A strong understanding of hardware, software, operating systems, and networking is key. Problem-Solving Pro: You can quickly diagnose and resolve issues on Windows platforms with attention to detail. Great Communicator: You enjoy working directly with customers and have excellent interpersonal skills. Time Management: You know how to prioritize tasks and manage your time efficiently to get the job done right. Ready for On-Site Support: A valid drivers license is needed for occasional on-site visits to provide hands-on assistance. If you love solving problems, thrive in a fast-paced environment, and enjoy making a positive impact, wed love to hear from you! Join us and be part of a team that makes technology work for everyone. Apply Today: expresspros.com/stjosephmo or download the ExpressJobs app 816-273-0038 2620 North Belt Highway Saint Joseph, MO 64506 #stjosephmo PandoLogic. Keywords: IT Support Specialist, Location: Maryville, MO - 64468 , PL: 596989387

Description · Install, configure and troubleshoot computer hardware and software · Assist with new permanent onboarding account setup and change requests · Monitor helpdesk ticketing system queue and act as primary point of contact · Coordinate break/fix work with company vendors including deliveries and installs · Manage IT projects as needed and assist with departmental projects Requirements Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .