Technical Support Engineer jobs at Rocket Software

- 10096 jobs

Systems Engineer, Client Engineering
Amazon Stores 4.7
Austin, TX jobs
Our team owns the Client Management Systems, Application infrastructure, and Collaboration tools globally for Amazon. We build complex multi-platform solutions that help our customers get more done whilst improving their user experience. We are looking for Systems Engineer with a mac OS-focused infrastructure and development background. We are using AWS products to evolve traditional enterprise tools and services at a large scale. If you are passionate about AWS and have experience automating large-scale mac OS infrastructure deployments, keep reading. In this role, you and your team will directly influence the mac OS end-point management at Amazon. You will use native AWS services, external 3rd party services and DevOps patterns to manage a growing fleet of mac OS client devices. We are looking for a motivated team member to deliver results to our customers. This is a hands-on position where your daily activities will range from new system development to supporting the customers that depend on your services. You will use AWS products and DevOps patterns to build the next generation of mac OS-based management tools. Key job responsibilities · Contribute to automation efforts for a team advancing a service ownership culture with a primary focus on the mac OS clients · Embrace the AWS ecosystem and drive innovation on top of it · Instill a culture that drives DevOps, holds a high-quality bar with code reviews, drives automation efforts to empower, and removes barriers for your team · Translation of complex functional and technical requirements into detailed architecture and design · Working with others on the engineering team to participate in day-to-day development activities, contributing to architecture decisions, participating in designs, design reviews, and implementation. · Build services that can scale across hundred of thousands clients used by Amazonians worldwide · Deliver quality features on-time and on-budget and execution against project plans and delivery commitments. · Maintain current technical knowledge of rapidly changing technology, always on the lookout for new technologies, and work with management and development teams to evolve current processes. A day in the life Review change requests and prioritize OS configuration tasks. Attend team meetings to discuss ongoing projects and challenges. Test new configurations in sandbox environments, documenting issues and collaborating with the security team. Prepare and execute deployment plans, starting with non-critical systems. Monitor deployments, troubleshoot issues, and make necessary adjustments. Respond to urgent configuration problems as they arise. Stay updated on OS patches and maintain accurate documentation. Prepare reports on deployment progress and plan future rollouts. Balance proactive improvements with reactive problem-solving to ensure optimal system performance. Continuously update knowledge and skills to keep pace with evolving OS technologies. BASIC QUALIFICATIONS- 4+ years of site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration experience - Bachelor's degree in Systems Engineering, Computer Science, or related field or relevant work experience - Experience in site reliability engineering (SRE), systems engineering, systems administration, DevOps, security administration, or network administration - Experience in systems engineering - Experience in any of the following: Python, Java, Perl, PHP, Ruby, Bash, Shell or equivalent - 5+ years of engineering work managing large-scale services experience PREFERRED QUALIFICATIONS- Knowledge of TCP/IP and networking protocols such as HTTP and DNS - Experience designing and developing scripts to automate operational burdens and reviewing scripting changes to ensure they meet the standards for maintainability, scalability and security - Experience working in 24/7 production environment - Knowledge of configuration management systems, such as Puppet, Chef, Ansible, or related systems - 7+ Years mac OS administration at scale Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $94,000/year in our lowest geographic market up to $207,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************** This position will remain posted until filled. Applicants should apply via our internal or external career site.
$94k-207.9k yearly 2d ago
Information Technology Assurance Specialist
Mantech 4.5
Los Angeles, CA jobs
MANTECH seeks a motivated, career and customer-oriented Information Technology Assurance Specialist III to join our team in El Segundo, CA. The Information Technology Assurance Specialist's primary function is working with Special Access Programs (SAPs) supporting SMC Directorates and/or AFSPC Operational Units. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. Responsibilities include but are not limited to: Establish complex operational software configuration controls and system interfaces for computer system(s) assigned. Maintain file servers, Firewalls, network access, Security Monitoring Systems and system documentation as required. Analyze and troubleshoot system anomalies to ensure optimum equipment performance. Prepare system for operational use and support operational tests. Review, prepare, and update AIS accreditation packages, notify customer when changes occur that might affect AIS accreditation/certification, perform AIS self-inspections, identify AIS vulnerabilities and implement countermeasures, and ensure AIS and network nodes are operated, maintained, and disposed of in accordance with security policies and practices. Provide security coordination and review of all system test plans, guest networks Client Support, Help Desk & troubleshooting, and Personal-Issue Laptop Support. Perform VTC System Administration, Scheduling, & Configuration, Account Creations, changes, & deletions, Hardware/Software System Configuration, upgrades and modifications, Media Control & Accountability, and COMSEC account/equipment management. Minimum Qualifications: Bachelor's degree in a related field or 4 additional years of equivalent experience will be considered in lieu of degree. 8+ years total related experience 6+ years of relevant SCI experience. Must have CompTIA Sec + certificate as outlined in DoD Directive 8570.01-M for Information Assurance Technician Level 2 and Information Assurance Manager Level 1 within 6 months of the date of hire. Must complete training on Joint Security Implementation Guidance (JSIG) and Risk Management Framework (RMF) Information Security Continuous Monitoring (ISCM) (if supported organization requires development of AIS accreditation packages). Willingness to travel with the scope of the Program's Area of Responsibility (AOR) (note- could be extensive and will include both air and ground transportation). Preferred Qualifications: 3+ years of SAP related experience highly desired. Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies and data backup technologies to include communication security (COMSEC) integration. Working knowledge of JAFAN 6/0, DCID/JAFAN 6/3, DCID/JAFAN 6/9, and Joint DODIIS/Cryptologic SCI Information Systems Security Standards, Common Criteria, and System Security Policy as they relate to C&A for Legacy systems. Working knowledge and current relevant experience with PL1 & PL2 systems; experience with PL3 & PL4 cross domain solutions desired. Clearance Requirements: Current Top- Secret Clearance with SCI Eligibility Eligibility for access to Special Access Program Information Willingness to submit to a Counterintelligence polygraph Physical Requirements: Must be able to remain in a stationary position 50%. Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, machine and computer printer. Frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
$75k-109k yearly est. 4d ago
Computer User Support Specialist
Mantech 4.5
Nellis Air Force Base, NV jobs
MANTECH is seeking a Computer User Support Specialist to join our Air Force / Space team at Nellis AFB. The System Administrator's primary function is to support the United States Air Force's 53rd Wing Technical Support Services (53rd WTSS) contract. Responsibilities include, but are not limited to: Analytical Support: Provide analytical techniques and procedures in support of clients, systems, and networks. Consult with users to determine hardware, software, and system functionality. Network, User, and Systems Support: Identify, prioritize, and resolve reported issues, including creating network user accounts and configuring email. Helpdesk Support: Field user calls, determine the level of support required, and escalate/distribute calls to appropriate tiers (e.g., Tier 2, Tier 3). Troubleshooting: Provide support for account management, enterprise resources application, server administration, networking, and application issues. Software/Hardware Issue Resolution: Troubleshoot and resolve software, hardware, and communications issues related to supported computer workstation systems and applications. Security and Monitoring: Perform security patching, document corrective actions for issues, collect system audits, and continuously monitor systems, networks, and user operations. Hardware/Software Installation: Provide installation and testing of hardware and software. Basic Qualifications: Minimum of 1 year direct/related experience High School Diploma DoD 8570 compliance with Information Assurance Technical (IAT), Level II or higher Demonstrated experience as a full-service IT support team member in a Windows AD environment. Experience working within an IT support team, contributing to and collaborating on daily support activities. Ability to resolve, contribute to, and provide solutions for IT needs, supporting SCIF and corporate IT operations. Security Clearance: Current Top-Secret Clearance with SCI Eligibility Eligibility for access to Special Access Program Information Willingness to submit to a polygraph Physical Requirements: The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.” Must be able to regularly lift up to 50 lbs
$41k-62k yearly est. 18h ago
Systems Engineer
Mantech 4.5
Annapolis, MD jobs
MANTECH seeks a motivated, career and customer-oriented Systems Engineer III to join our team in Annapolis Junction, Maryland. ManTech is currently seeking Systems Engineer III to join our team at Annapolis Junction, MD. We are seeking a Senior Systems Engineer who is a seasoned IT professional responsible for designing, implementing, and a top-level trouble shooter supporting a high-level architecture of an organization's backend infrastructure. You will communicate with other project personnel, Government stakeholders, and senior executives. Responsibilities include but are not limited to: Administer and maintain IT infrastructure by utilizing expert-level knowledge of the Linux operating system, along with deep expertise in server administration, virtualization, and cloud platforms like AWS or Azure, to manage the organization's backend systems. Develop and implement automation solutions through creating scalable automation services using strong scripting and orchestration skills, with proficiency in tools like Python, Bash, and Ansible. Design and manage system architecture by applying systems engineering principles to design, implement, and manage the high-level architecture of the organization's backend infrastructure. Ensure network and system security through a strong understanding of networking and security fundamentals, including TCP/IP, firewalls, and VPNs, to protect the organization's infrastructure. Communicate with stakeholders - Interact directly with government personnel, senior executives, and other project members to discuss technical issues and project status. Provide technical guidance and troubleshooting as a top-level troubleshooter, addressing technical considerations, problems, and issues for both internal teams and government stakeholders. Minimum Qualifications: Bachelor's degree in STEM field or Highschool and 13 years of experience; Associates and 11 years of experience in lieu of degree, a candidate holding a relevant master's degree may be granted 2 years' experience credit for that extra education, a candidate holding a relevant PhD degree may be granted 4 years' experience credit for that extra education. 5 years of position-relevant work experience. DoD 8570.01-m IAT Level II. Strong proficiency in scripting and automation, with hands-on experience in Python, Bash, and an infrastructure orchestration tool like Ansible. Experience in front-end web development to create internal tools and solutions. Proven background as an Orchestration Engineer or in a similar role focused on building scalable automation services. Solid grasp of TCP/IP networking, firewalls, VLANs, and VPNs. Expert-level knowledge of the Linux operating system. Preferred Qualifications: Experience with full-stack development, including creating and interacting with databases and APIs. Knowledge of Infrastructure as Code (IaC) principles, preferably with experience using Terraform. Familiarity with public cloud platforms (AWS, Azure, GCP) and container technologies (Docker, Kubernetes). Proficiency with virtualization platforms such as VMware vSphere or Microsoft Hyper-V. Exceptional troubleshooting and problem-solving skills, with a talent for systematically diagnosing and resolving complex technical issues. A foundational understanding of traditional Systems Administration principles Clearance Requirements: Must have a current/active TS/SCI Physical Requirements: The person in this position must have the ability to perform tasks while stationary 50% of the time at a computer, with specific emphasis on visual acuity for close-range work. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations
$81k-106k yearly est. 3d ago
IT Support Specialist (On-Site)
Victory Technology 3.9
Knoxville, TN jobs
We're currently hiring an On-Site IT Support Specialist to join our team in Knoxville, TN. This role requires daily in-person support, so please only apply if you live locally and can reliably work on-site while providing great service to our small business clients. Victory Technology is a small, Knoxville-based IT and cybersecurity company (MSP) that proudly supports other small businesses - especially title companies - across Tennessee and neighboring states. We believe in making tech approachable, secure, and genuinely helpful for our clients. If you're the kind of person who enjoys solving problems, working directly with users, and making a real impact at a company where you're more than just a number - you might be a great fit. We're not looking for someone who just wants a “J.O.B.” - we're looking for a technically skilled, people-focused problem solver who takes pride in their work and enjoys helping others succeed. If this sounds like you, and you're ready to join a small, driven team making a big difference - we'd love to hear from you! Apply today and help us deliver IT that actually helps. Responsibilities: - Respond to help desk tickets and resolve technical issues promptly and professionally - Provide both remote and on-site support for desktops, laptops, printers, and mobile devices - Set up and manage user accounts and permissions in Active Directory and Microsoft 365 - Assist with software installations and updates using Intune (Microsoft Endpoint Manager) - Support Windows 10, 11, and Windows Server environments - Troubleshoot basic networking issues, including LAN/WAN connectivity - Document common issues and procedures for internal knowledge base - Track IT inventory and maintain software licensing records - Work with our team to develop and implement tech solutions that make a difference for our clients Qualifications: - 1-3 years of experience in IT support, helpdesk, or a similar role - Strong knowledge of Windows OS and Microsoft Office - Experience with RMM tools (e.g., Atera, ConnectWise, Datto) and ticketing platforms - Familiarity with AD, GPO, and Microsoft 365 admin tasks - Basic understanding of networking (IP, switches, firewalls, LAN/WAN) - Experience with Ubiquiti/Unifi is a plus - Excellent communication and interpersonal skills - we're looking for someone who can talk to humans, not just machines - Organized, reliable, and able to manage time independently
$42k-75k yearly est. 2d ago
Technical Support Engineer
Matlen Silver 3.7
Fremont, CA jobs
Job Title: R&D Technical Writing Analyst (Packaging R&D) Contract: 12 months to start About the Role We are seeking an experienced R&D Technical Writing Analyst to join our Packaging R&D team. This role is responsible for developing regulatory-compliant end-user product labeling that supports business and quality requirements. The analyst will contribute to both new product development and sustaining engineering activities, including label design and release, artwork development, and process improvements for efficiency and compliance. This position works closely with cross-functional teams, actively removes roadblocks, meets key labeling milestones, and leads or supports continuous improvement initiatives with measurable business impact. Key Responsibilities Create clear, compliant product labeling and associated documentation for new and existing products. Develop, update, and release label artwork/images; maintain congruency between product labeling and IFUs. Support IFU development and release in PLM for new products and design changes. Manage tasks related to IFU/literature printing suppliers and translation vendors. Research and communicate product, technology, and test method information in a logical and user-friendly manner. Drive continuous improvement initiatives, including NCs, CAPAs, quality plans, and best-practice identification. Support internal and external audits: gather documentation, provide explanations, and participate in front/back-room activities. Ensure all documentation complies with Good Documentation Practices (GDP) and internal quality policies. Deliver high-quality technical documents (SOPs, work instructions, technical literature, engineering content) that meet standards and audience needs. Review and audit documentation from other teams to ensure accuracy and consistency. Provide weekly activity summaries, manage multiple priorities, and communicate progress with stakeholders. Required Qualifications 2-4 years of relevant technical writing, labeling, or R&D experience. Bachelor's degree in Graphics, Language, or related field (Advanced degrees may offset years of experience). Ability to manage a high-volume, varied workload and meet tight deadlines. Strong communication and organizational skills. Commitment to quality, compliance, and continuous improvement. Technical Skills Proficiency with Microsoft Office (Word, Excel, PowerPoint, Visio). Experience with Adobe Creative Suite (InDesign, Photoshop, Illustrator). Hands-on experience with database-driven labeling systems, such as: Prisym ID Label View Loftware Bartender NiceLabel EasyLabel
$99k-135k yearly est. 18h ago
Technical Support Engineer - Platform Technologies
IDR, Inc. 4.3
San Diego, CA jobs
IDR is seeking a Technical Support Engineer - Platform Technologies to join one of our top clients for an opportunity in San Diego, CA. This role offers the chance to work within a leading technology organization that specializes in platform support and development. The position focuses on resolving complex technical issues, debugging code, mentoring team members, and enhancing customer satisfaction. Position Overview for the Technical Support Engineer - Platform Technologies: Manage and resolve challenging issues related to the ServiceNow platform Act as the first point of escalation within the technical support team Mentor junior team members across various technologies Develop a deep understanding of the ServiceNow platform and related systems Engage in customer-facing interactions requiring strong interpersonal skills Requirements for the Technical Support Engineer - Platform Technologies: Demonstrated ability to troubleshoot difficult technical issues Working knowledge of components in a web applications stack Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok) Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell Experience with relational databases (e.g. MySQL, Oracle) What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization. Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row.
$81k-115k yearly est. 18h ago
Technical Support Engineer
V Group Inc. 4.2
Albany, NY jobs
For more details, please connect with Gautmi Jain at ************ or email at ********************* Required Skills: 84 months experience working with agencies/business areas to understand business requirements to translate to technical and security infrastructure requirements resulting in architecture design documentation covering data flows; interfaces with other systems; authentication; etc. 84 months experience as a Server Administrator at the Application Layer to perform Commercial Off the Shelf (COTS) business application installation, configuration, troubleshooting (with or without Vendor), including L3 Technical support of such solutions on Windows OS platforms, IIS, Tomcat, WebLogic, Certificate Services, and Authentication using Active Directory, SSO with SAML v2.0, and OpenID Connect. 84 months experience performing L3 Analytical and Technical support of COTS / business application interfaces & system interconnects (Networks, Stealth firewall software, F5 and Load Balancing) implemented on converged/mixed environments to diagnose and resolve connectivity issues. 84 months experience performing L3 Analytical and Technical support of COTS / business applications using tools like WireShark, Process Monitor, Netstat, Ping, Traceroute, TelNet, etc. 60 months experience performing L3 Analytical and Technical support of COTS / business applications using tools like Splunk for log analysis, system monitoring, and system performance tuning 24 months experience in scripting knowledge on PowerShell, WMI and other scripting languages to automate and administer application maintenance Responsibilities: Duties include but not limited to the following: Architect technology solutions/systems that meet or exceed Agency business requirements aligning with NYS ITS Technical and Security Service standards and strategies. Troubleshoot and resolve OS configuration, Stealth COI's, storage and networking of Agency Commercial - off - the - shelf (COTS) business applications. Work with COTS Vendors and Agency business areas for COTS installation, configuration and testing. Troubleshoot and resolve issues with Commercial - off - the - shelf business software (COTS) including performance tuning, log analysis and security. Review the systems architecture currently in place and provide detailed specifications for proposed solutions and recommendation of appropriate solutions, upgrades, replacements working with technical staff to recommend solutions to improve it. Research solutions and collaborate with COTS External Vendors and Agency Business Areas for COTS Application implementation including installation, configuration and testing. Recommend and implement system enhancements that will improve the performance and reliability of the systems. Provide mentoring and guidance to other Transportation Portfolio Architecture team members; Provide L3 Technical support for an enterprise-level distributed MS Windows server environment including Stealth COIs and storage and networking of Agency/business COTS business applications. Analyze implemented systems and identify problems, evaluate data and defined problems, document data on COTS including performance tuning, log analysis and security Script repetitive management tasks such as application data processing, workstation and server maintenance using PowerShell; and, Active Directory maintenance and modification. Use a ticketing system to track and manage incidents, service requests, problems, changes, and release/deployment.
$68k-97k yearly est. 18h ago
Information Technology Operations Specialist
Comrise 4.3
Las Vegas, NV jobs
IT Operations Specialist (Onsite - Las Vegas, NV) Contract | 6-12 months | $49-54/hr A leading innovator in autonomous mobility is seeking a highly driven IT Operations Specialist to support and enhance the technical workflows behind live operational environments. In this role, you will document, analyze, and improve complex technical processes across systems, networking, and operations-directly contributing to the reliability and efficiency of real-time operations. This position is 100% onsite in the Spring Valley area of Southwest Las Vegas, NV. Schedule Initial: Monday-Friday, 10:00 AM-6:30 PM May transition to one of the following based on business needs: Monday-Friday, 10:00 AM-6:30 PM Wednesday-Sunday, 5:30 PM-2:00 AM Sunday-Thursday, 10:00 AM-6:30 PM Tuesday-Saturday, 10:00 AM-6:30 PM What You'll Do Shadow and document live operational workflows, systems, and dependencies. Analyze technical processes to identify inefficiencies and improvement opportunities. Collaborate with cross-functional teams (Operations, DevOps, Infrastructure, Engineering) to streamline workflows. Produce clear and actionable documentation of processes, observations, and recommendations. Present findings to both technical and non-technical stakeholders. Ideal Candidate 5+ years of experience in an operations center, NOC/SOC, or real-time technical support environment. Familiarity with network monitoring tools, cloud diagnostics, or infrastructure automation. Experience partnering with DevOps or Infrastructure teams in production environments. Strong analytical, documentation, and communication skills. Able to work effectively in a secure, on-site operational setting. Technical Skills (Experience in at least two required): Real-time technical operations Advanced TCP/IP networking Cellular networks AWS cloud computing Kubernetes Windows workstation support Daily Responsibilities Observe and document day-to-day operational workflows and system interactions. Capture process dependencies, bottlenecks, and operational pain points. Gather data from cross-functional teams to build accurate workflow maps. Help develop process improvements and technical documentation. Provide technical insights aligned with operational priorities. Communicate recommendations clearly to mixed-audience stakeholders.
$49-54 hourly 2d ago
JavaScript Tech Support Engineer - Integrations
Pyramid Consulting, Inc. 4.1
Orlando, FL jobs
Immediate need for a talented JavaScript Tech Support Engineer - Integrations. This is a 12+ month contract opportunity with long-term potential and is located in Orlando, FL (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job Diva ID: 25-93208 Pay Range: $30 - $35/hr. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: - Provide guidance on prioritizing and creating efficient workflows to keep up with workload. Maintain and display excellent queue and case management skills. Perform Case quality Checks to ensure cases are staying on track. Personal commitment to quality and customer service Frontend browser debugging experience required. Key Requirements and Technology Experience; Key skills; Web Services - REST, SOAP Scripting /Rest API Relational databases - MySQL, Oracle, and Similar SSO/Authentication Email Configuration and Maintenance Troubleshooting or Configuration Knowledge on LDAP/Active Directory, SSO, or other authentication Understanding of Email Troubleshooting Knowledge on Web Services (SOAP, REST) Experience Data Extraction Technologies (e.g. JDBC, ODBC) Some experience with Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell) Experience with relational databases - MySQL, Oracle, and Similar Our client is a leading cloud-based software company, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
$30-35 hourly 2d ago
JavaScript Tech Support Engineer - UX.
Pyramid Consulting, Inc. 4.1
Orlando, FL jobs
Immediate need for a talented JavaScript Tech Support Engineer - UX. This is a 12 Months opportunity with long-term potential and is located in Orlando Florida, (Hybrid). Please review the job description below and contact me ASAP if you are interested. Job Diva ID: 25-94056 Pay Range: $30 - $35/hr. on W2. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities. Provide guidance on prioritizing and creating efficient workflows to keep up with workload. Maintain and display excellent queue and case management skills. Perform Case quality Checks to ensure cases are staying on track. Personal commitment to quality and customer service Frontend browser debugging experience required. Key Requirements and Technology Experience: Skills; Hands-on experience in JavaScript, HTML, CSS Understanding of IT service management and ITIL business process Frontend browser debugging experience Scripting /Rest API Minimum 2 years of hands-on experience in JavaScript, HTML, CSS Expertise in frontend browser debugging Understanding of IT service management and ITIL business process Bachelor's degree in engineering or technical field(s) Provide guidance on prioritizing and creating efficient workflows to keep up with workload. Maintain and display excellent queue and case management skills. Perform Case quality Checks to ensure cases are staying on track. Our client is a leading cloud-based software company, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. By applying to our jobs, you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
$30-35 hourly 2d ago
IT Support Engineer - L2 | Plant & Infrastructure Support
Axiom Technologies 4.1
Milwaukee, WI jobs
IT Support Engineer - L2 | Plant & Infrastructure Support (Full-Time | 1099 Independent Contractor | 5-Year Contract) Milwaukee, WI 53201 Wauwatosa, WI 53222 Axiom Technologies is seeking an experienced IT Support Engineer (L2) to provide comprehensive technical support across office environments, fabrication units, and paint shop floor systems. This role supports multiple plant locations, including Syncreon, CLI, and other affiliated facilities. This is a long-term (5-year), full-time independent contractor role (1099). GC Holders & US Citizens preferred. If interested, please email your resume to ****************************************** Key Responsibilities Provide L2 support for Windows, mac OS, and core infrastructure services. Troubleshoot and resolve issues across office systems, fabrication areas, and paint shop floor environments. Deliver on-site network support, including network hardware replacement and basic troubleshooting. Support SCCM environments and assist with Microsoft Intune configurations. Remediate vulnerabilities across shop-floor machines and workstations. Manage IT hardware lifecycle: shipments, returns, replacements, and asset inventory. Configure and troubleshoot printers, scanners, and other peripherals. Participate in plant leadership calls to provide IT updates and support initiatives. Assist with patching activities and attend weekly change management calls. Follow ITIL processes, operational standards, and service delivery expectations. Maintain detailed documentation for workflows, processes, and procedures. Escalate critical issues to Plant Leadership and the Major Incident Management (MIM) team. Coordinate with hardware vendors during site visits and plant activities. Preferred Skills & Experience Strong troubleshooting skills, ideally in a manufacturing or plant environment. Hands-on experience with SCCM, Intune, and vulnerability management tools. Good understanding of networking fundamentals. Excellent communication skills to collaborate with leadership teams, vendors, and cross-functional departments.
$49k-71k yearly est. 3d ago
Desktop Support
Prosum 4.4
Los Angeles, CA jobs
Salary Range: $60k to $70k The Customer Support I Technician will provide first-line technical support to customers via phone and email. This role involves diagnosing and resolving basic technical issues, assisting with account management, and ensuring a positive customer experience. The primary focus is on closing issues on first contact and escalating more complex problems to tier 2 support. Experience supporting AV Equipment is required. Key Responsibilities Respond to customer inquiries and provide technical assistance for common issues related to hardware, software, and network connectivity. Assist customers with account setup, password resets, and general troubleshooting. Document and track customer interactions and solutions in the help desk system. Escalate complex issues to tier 2 technicians or other departments as needed. Maintain a high level of customer satisfaction through effective communication and problem-solving. Process paperwork for new hire onboarding and offboarding, including user account management using MS Active Directory, Office 365, and Exchange Online. Provide support through assessing and assigning Help Desk requests via telephone email, and chat, ensuring that all trouble tickets are handled in a controlled manner while interfacing with the user community. Qualifications for the Role High School Diploma or equivalent. Strong verbal and written communication skills. Basic knowledge of computer hardware, software, and networking. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Previous customer service or technical support experience is a plus. Experience troubleshooting hardware/software issues on MAC, PC, and iPhone. Familiarity supporting Office 365 services like email, Outlook, Word, and Excel. Experience with cloud file storage solutions like Dropbox, SharePoint/OneDrive, and Box
$60k-70k yearly 18h ago
Field Support Engineer
IDR, Inc. 4.3
New York, NY jobs
IDR is seeking a Field Support Engineer to join one of our top clients in New York City. This role is pivotal in supporting and maintaining speed and red-light enforcement systems across North America. As a Field Support Engineer, you will be the technical expert on the ground, ensuring systems are installed, calibrated, and functioning optimally. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today! Position Overview/Responsibilities for the Field Support Engineer: Provide hands-on field support and diagnostics for system deployments, ensuring swift and professional resolution of incidents. Participate in the installation, testing, and calibration of road safety systems, collaborating with partners and local authorities. Deliver technical training and create clear documentation for partners, operators, and client field teams. Manage local spare parts and logistics to ensure high system availability and readiness. Coordinate with international engineering and R&D teams to escalate and resolve technical issues efficiently. Required Skills for Field Support Engineer: Over 10 years of experience in field service or technical support for electronic or industrial systems. Strong diagnostic and repair skills for complex systems, including electronics and IP networking. Proven ability to work autonomously in the field with minimal supervision. Excellent communication skills, capable of training and explaining technical concepts to non-technical users. Willingness to travel across North America and occasionally to France for training and workshops. What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization Close-knit and team-oriented culture Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row
$75k-102k yearly est. 4d ago
Desktop and Network Support Tech
ISC, Inc. 4.3
Gainesville, GA jobs
We're looking for an experienced field tech to join our team. This L2 role handles escalations from help desk, spending some dedicated time onsite with clients, and working both independently and with the group. Typical Responsibilities: Troubleshooting Windows desktops/servers, Office 365, and network gear (firewalls, switches, Wi-Fi), mobile (iOS/Android), and peripherals. Deploying new systems, upgrades, and projects. Documenting your work and communicating clearly with clients. Who we're looking for: 2+ years in IT support. Strong Windows, networking, and troubleshooting skills. Comfortable in front of clients - reliable, professional, clear communicator. Certifications (Microsoft, CompTIA, etc.) and/or degree are a bonus, but not a requirement. Must have reliable transportation. What we offer: Competitive Pay. PTO, 401k matching, insurance benefits. Training and certification opportunity and support. A small, tight-knit team that backs each other up.
$36k-44k yearly est. 1d ago
Entry-Level IT Engineer
IDR, Inc. 4.3
Fort Worth, TX jobs
IDR is seeking a IT Infrastructure Engineer to join one of our top clients for a full-time opportunity in Fort Worth, TX. This role offers a chance to work within a dynamic IT environment focused on network and systems administration. The organization supports a fast-paced, family-oriented culture that encourages professional growth. Position Overview for the IT Infrastructure Engineer: Wear multiple hats across networking and systems administration responsibilities Support Microsoft Azure, Windows Server, VMware virtualization, and Remote Desktop Services Automate tasks and scripting using PowerShell Contribute to a fast-paced team environment with a focus on long-term growth Work in-office, with Summer Work-from-home Fridays, requiring a commitment of 50 hours per week Requirements for the IT Infrastructure Engineer: 0-5 years of experience in IT Infrastructure (Systems Administration and/or Networking) Bachelor's degree from a credible, four-year university (3.25 GPA or more) Hands-on experience with Microsoft Azure Experience supporting Windows Server, VMware virtualization, and Remote Desktop Services Proficiency with PowerShell for automation and scripting What's in it for you? Competitive compensation package Full Benefits; Medical, Vision, Dental, and more! Opportunity to get in with an industry leading organization. Why IDR? 25+ Years of Proven Industry Experience in 4 major markets Employee Stock Ownership Program Dedicated Engagement Manager who is committed to you and your success. Medical, Dental, Vision, and Life Insurance ClearlyRated's Best of Staffing Client and Talent Award winner 12 years in a row.
$74k-101k yearly est. 2d ago
Network Engineer-Operations
Volt 4.4
Tacoma, WA jobs
Move Forward with VOLT VOLT is immediately hiring for a Network Engineer- Operations Position type: Full-time, Contingent Duration: contract to hire Spokane, WA, Tacoma, WA Hillsboro, OR Liberty Lake, WA Denver, CO Salem, OR Scottsdale, AZ Network Engineer- Operations: The Network Operations Engineer is responsible for common network operational tasks - helping to monitor routers, switches, firewalls, load balancers, Incident response & troubleshooting, Configuration and deployment, Change management, Documentation and reporting, Bandwidth utilization Responsible for support of network technologies, software, systems, and services Monitor for network outages and performance issues. Maintain version and configuration control of network devices. Responsible for support of network technologies, software, systems, and services Monitor for network outages and performance issues. Maintain version and configuration control of network devices. Coordinate with circuit vendors for outages. Develop other engineers' technical knowledge and expertise. Participate in on call rotation and be available to work with teams in the event of critical outages. About You: Bachelor's Degree in computer science or information technology preferred. 7-10 years' experience supporting Cisco Networks preferred. Advanced experience with routing protocols (TCP/IP, VRFs, BGP, OSPF, VXLAN, EVPN, GRE). Advanced experience with LAN/WAN, SD WAN solutions. Advanced experience with Switches, APs and MX devices. Advanced knowledge of branch and datacenter router, switch, and firewall configuration, troubleshooting, and maintenance. Cisco ACI experience preferred. Experience with F5 load balancers. Experience with Azure VNETs and hybrid cloud connectivity. Proven experience as a network engineer in similar role. PAY RANGE AND BENEFITS: Pay Range: $54.00 - $60.00 per hour *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions: One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022) ClearlyRated Client Diamond Award Winner (2020) One of the Largest Certified MBE Companies in the NMSDC Network (2022) Advanced Tier Services partner with AWS and Gold with MS Website: ******************************** Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at ********************** or **************. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
$54-60 hourly 4d ago
Systems Engineer II
Goal Solutions 4.3
Sioux Falls, SD jobs
Bring Your Curiosity. Bring Your Grit. Bring Your Technical Superpowers. At Goal Solutions, we're on a mission to transform the consumer finance industry with smart technology, operational excellence, and talented people. Our company is growing fast - and we're looking for a Systems Engineer II who isn't afraid to lead, take ownership, and push our cloud-first environment forward. This role is for someone who naturally steps up when the stakes are high… someone who dives into complex issues with confidence… someone who sees problems as puzzles, not obstacles. IT at Goal: How This Role Fits In Our IT team is the backbone of Goal Solutions. As the Systems Engineer II, you'll shape the stability, performance, and direction of the systems that support our call center, operations, and enterprise applications. You'll partner closely with IT leadership, drive infrastructure improvements, own escalations, and bring clarity to an environment that demands reliability and resilience. Your work will directly impact how well 300+ employees serve customers every single day. This isn't a maintenance role - it's a leadership role inside a growing, modern, cloud-first ecosystem. What You'll Do You will be the technical leader who owns system performance and drives infrastructure excellence. Impact You'll Make in This Role Support and optimize cloud-first systems across servers, networks, and applications Strengthen the performance and reliability of CXone and call center technology Troubleshoot complex issues and own escalation pathways with confidence Improve system redundancy, failover readiness, and infrastructure resilience Implement strong security practices across identity and access systems Partner with IT teams and business leaders to understand needs and deliver real solutions Maintain and improve documentation, standards, and configuration practices Champion new tools and technologies that keep Goal modern, efficient, and scalable Key Role Responsibilities Infrastructure & Systems Leadership Administer and optimize Windows Server, Linux, cloud environments, and enterprise systems Support Active Directory and Windows Domain infrastructure Lead patching, upgrades, and lifecycle management with a proactive mindset Monitor system health and respond decisively to performance issues Telephony & Call Center Technology Own technical support for CXone, including routing, IVR, and system integration issues Lead troubleshooting for high-volume call center operations Security, Reliability & Compliance Implement strong security controls in cloud-first systems Support redundancy, backups, and failover infrastructure Assist with audits, access reviews, and infrastructure risk assessments Collaboration & Technical Support Partner with the IT Service Desk to resolve escalations Communicate clearly and consistently with business teams and leadership What You Bring Hands-on experience with Windows Server and Linux systems Experience managing Windows Domain environments and Active Directory Background in cloud-first architecture (Azure, AWS, or similar) Strong troubleshooting and analytical skills Experience supporting high-volume or enterprise environments Familiarity with CXone or similar call center tech (preferred) Clear, confident communication skills A gritty, ownership-driven mindset - you lead from the front Why You'll Love Working Here Goal Solutions is a place where people can grow, make meaningful impact, and do work that actually matters. You won't get lost in layers of bureaucracy here - you'll have visibility, voice, and the chance to solve real problems in a company that values innovation and action. Benefits include Competitive salary + bonus eligibility 401(k) with 4% company match Long-Term Incentive Program Medical, dental, and vision Annual HSA contribution: $1,700 Life insurance, disability, and critical illness coverage Birthday holiday Two Community Days Free snacks and beverages in the office Paid Parental Leave Generous PTO Tuition reimbursement $2,000 Vacation Incentive after 3 years + Sabbatical Wellness funds, community funds, and more About Goal Solutions Goal Solutions (“Goal”) provides innovative loan servicing, asset management, collections oversight, treasury services, and analytics for clients across solar, home improvement, personal loans, and student finance markets. We work with hedge funds, traditional banks, ABS investors, insurance companies, and universities, with over $30B in assets under management through Goal and our subsidiaries: GSS Data Services, Launch Servicing, and Turnstile Capital Management. Headquartered in San Diego, Goal has been named a Best Place to Work by the San Diego Business Journal every year since 2015. Apply today and help us build the future of Goal Solutions, one great hire at a time. The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
$63k-81k yearly est. 1d ago
Application Performance & Network Support Engineer
Pyramid Consulting, Inc. 4.1
Urban Honolulu, HI jobs
Immediate need for a talented Application Performance & Network Support Engineer. This is a 06+ Months Contract opportunity with long-term potential and is located in Honolulu, HI (Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID:25-57178 Pay Range: $25 - $30/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Responsibilities: Application Performance & Server Capacity (Primary Focus) Partner with Application Developers to verify new applications meet performance expectations without impacting existing systems. Design, build, and monitor application performance tests across Windows-based servers. Analyze system metrics, test results, and performance trends to identify bottlenecks. Recommend changes related to application design, hardware resources, and architecture. Deliver capacity and performance reports for systems management and business leaders. Monitor changes in systems architecture and how they affect performance. Define, tune, and maintain thresholds for automated performance alerts. Identify capacity risks and provide forward-looking projections. Network & Voice/Telephony Support (Secondary Focus) Support day-to-day LAN, WAN, and Wireless operations and maintenance. Provide Level 1/2 support for network connectivity, VoIP, telephony, and client hardware/software issues. Assist with installation and configuration of phones, routers, LAN switches, WAPs, telephony hardware, and appliances. Perform routine network health checks, validation testing, and incident resolution. Assist with service packs, firmware updates, hotfixes, and system patching. Maintain documentation for network/voice infrastructure and support tickets. Manage device inventory, RMAs, equipment returns, and tracking. Support backup systems, diagnostic tools, and monitoring platforms (TeamTrack, SolarWinds, etc.). Key Requirements and Technology Experience: 3-6 years experience in server performance, capacity analysis, or application performance engineering. Strong expertise with Windows-based servers, metrics, and performance tools. Hands-on experience in LAN/WAN/Wireless network environments. Knowledge of telephony, VoIP, and enterprise voice systems (Cisco, Avaya, etc.). Experience with troubleshooting, ticketing systems, and ops support. Strong analytical skills for performance data interpretation and reporting. Ability to work 100% onsite. Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
$25-30 hourly 1d ago
Information Technology End User & Network Support Engineer
Systems Technology Group, Inc. (STG 4.0
Troy, MI jobs
Description: STG is a fast-growing Digital Transformation services company providing Fortune 500 companies with Digital Transformation, Mobility, Analytics and Cloud Integration services in both information technology and engineering product lines. STG has a 98% repeat business rate from existing clients and have achieved industry awards and recognition for our services. Crain's Detroit Business named STG to Michigan's Fastest Growing Companies list in both 2020 and 2019, Top IT Services Company's List. STG puts company CULTURE at the forefront of every business decision and employees are EMPOWERED and MEASURED for RESULTS. Both TEAMWORK and INDIVIDUAL Performance is recognized and rewarded. POSITION OVERVIEW: This position is 100% ONSITE in Troy, Michigan. Key Responsibilities IT End-User & System Support Serve as the primary escalation point for incidents across hardware, software, networking, and business applications, ensuring timely and effective resolution. Perform comprehensive system troubleshooting and diagnosis on corporate endpoints (Windows 10/11, Mac OS), addressing issues related to operating system stability, security, and performance. Provide configuration, installation, and maintenance for corporate peripherals and infrastructure, including wireless network, printers, scanners, VoIP phones, etc. Create and maintain high-quality technical documentation, standard operating procedures (SOPs), and user knowledge base articles. Assist in the maintenance and monitoring of core Azure resources, including basic management of Azure Virtual Machines (VMs), Azure networking components (VNets, NSGs), and cloud storage accounts. Microsoft 365 Support: Administer and troubleshoot the Office 365 environment, focusing on user management, licensing, and solving advanced issues within Exchange Online, Teams, and SharePoint Online. Key Technical Proficiencies Virtualization: Hands-on experience with administration and maintenance of virtual environments, including Hyper-V and/or VMware (creating/managing VMs, resource monitoring, basic troubleshooting). Storage & File Services: Administration of NAS (Network Attached Storage) devices and management of Distributed File System (DFS) for corporate file shares, including security and replication monitoring. Networking & Security: Basic-to-Medium level knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs) and security practices (firewall policies, VPNs, endpoint protection). Required Qualifications 4+ years of progressive experience in an IT Support or Systems Administration role. Strong proficiency in providing Tier 2/3 desktop support and hands-on system troubleshooting (hardware and software). Proven expertise in managing and supporting corporate printers and general office IT infrastructure. Demonstrable experience administering and supporting the Microsoft 365/Office 365 suite. Solid understanding of Active Directory and Group Policy Management. Familiarity with PowerShell or other scripting languages for IT automation. Exceptional communication and customer service skills, with a proven ability to interact professionally with all levels of staff. Resume Submittal Instructions: Interested/qualified candidates should email their word formatted resumes to Ms. Sharmli Somaskandan at ***************************** and/or contact at ************. In the subject line of the email please include: First and Last Name (Sales Account Executive - Detroit, Michigan Applicant) Corporate Information: To learn more, visit *************
$66k-85k yearly est. 2d ago