Rockland Federal Credit Union jobs - 54 jobs

Under the direction of the SVP of Loan Servicing, manages all aspects of the Loan Servicing department to ensure efficient and compliant operation in conformance with federal, state and internal regulations, policies and procedures. Areas of oversight include residential mortgages (fixed, adjustable), commercial (C&I, real estate, lines), consumer (personal, equity) and secondary markets (mortgages, auto). Responsibilities: * Embraces the service culture while leading and coaching employees to maximize their contribution to Credit Union and department goals. * Provides ongoing coaching and counseling to team members in an effort to achieve departmental and individual goals. Works to provide a positive team environment and resolve difficult employee relations problems; conduct annual performance evaluations in accordance with Credit Union policy. * Participate in the selection, training and development of the team, ensuring training on residential servicing policies and procedures, products, technology and regulatory requirements. * Updates written procedures and mortgage loan information as needed. Responsible for the development and revision of departmental policies and procedures for all product loans. Ensures that approved regulations and operating policies and procedures are implemented and adhered to and that department personnel are properly trained. * Oversees accurate and timely processing of property taxes and private mortgage insurance, hazard, mortgage life and disability insurance, adjustments to non-fixed rate products, review and approval of insurance claims, modifications of mortgage products, subordination requests, discharge of mortgages paid in full. Works with leadership in the generation, review and issuance of escrow analysis to members. * Oversee the generation and delivery of TRID compliant Home Equity closing documents to branches. * Participates in the preparation, review and submission of HMDA LAR data. * Responds to QC reviews on closed mortgage loan files; follows up on trailing documents. * Provides support to borrowers and branch personnel by responding to requests for appropriate information and documentation concerning the servicing of loans. Respond to telephone inquiries for mortgage and loan questions. * Works with the SVP in reviewing and recommending decisions for requests for partial releases, and cancellation of mortgage insurance. * Maintains knowledge of and ensures departmental compliance with all regulatory, security and Credit Union policies. Ensures compliance with Federal and State regulations and Bank Policies and procedures. Establishes and reviews policies and procedures for functional areas. * Tests new products and ensure system updates are completed and functioning properly. * Ensures daily settlement of the department and balancing general ledgers. * Attend seminars and training in order to stay abreast of any changes applicable to laws and to enhance existing skills. Requirements: * At least three to five (3-5) years mortgage servicing experience, with two (2) years management-level experience. Advanced knowledge of Word and Excel. * Able to work independently and to prioritize duties/projects and manage multiple priorities and interruptions. * Excellent written and verbal communication skills to effectively communicate with members, vendors and staff at all levels within organization. * Strong ability to perform work with accuracy and attention to detail. * Ability to solve problems using resourcefulness, ingenuity and sound judgement. * Ability to develop extensive knowledge of credit union products and services, policies and procedures. * Ability to develop a clear understanding of applicable Federal/State Lending regulations * Ability to travel to other branches as needed. In alignment with our commitment to pay transparency, we're pleased to share that the base salary range for this position is $88,000 - $112,000, excluding fringe benefits or potential incentives. If you're hired at Rockland Federal Credit Union, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer. Please note that the range provided reflects the full base pay for this role. We also offer a comprehensive compensation and benefits package designed to support your overall well-being and success. Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Job Category: Mortgages Apply now Posted : December 5, 2025 Full-Time Hybrid Marlborough, MA 01752, USA Description Schedule Monday through Friday 8a-5p What You'll Do Summary/Objective: The Mortgage Risk Analyst I is responsible for performing regulatory compliance tests and analysis of mortgage loans and home equity loans/lines. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Support the Mortgage Department to develop and maintain an optimized and efficient regulatory program for mortgage loans and home equity loans/lines. Perform ad hoc quality assurance testing to ensure internal policies and procedures are adhered to within the mortgage lending process. Track and report the results of testing, providing both technical and functional suggestions to enhance the member experience through the lending process and create efficiencies for mortgage lending personnel. Work with the Mortgage Risk and Compliance Departments to revise and implement existing and future regulatory needs throughout the mortgage lending and servicing areas. Work with Mortgage Department leadership on internal and external audit examinations, assisting in the resolution of any outstanding issues. Responsible for maintaining a mortgage lending compliance program in various areas, such as Fair Lending, HMDA, and TRID. Assist in the design and implementation of projects and activities to further the growth of mortgage lending at DCU. Work with Mortgage Risk leadership to develop the Mortgage Department's annual compliance testing plan. Develop Key Risk Indicators (KRIs) for early warning signs of compliance concerns. Monitor various indicators of risk - KRIs, QC results, compliance testing results, complaints, risk assessment results, etc., to identify weaknesses and assist in remediating. Review new products/services for potential compliance concerns; prepare risk assessments. Maintain knowledge of, and adhere to, the Credit Union's internal compliance policies and procedures. Provide innovative, detailed, and practical solutions to an extensive range of demanding and complicated problems. Make recommendations for changes to procedures and documentation. Create and maintain gap analysis detail reporting. Manage large data sets, troubleshoot, and develop efficient processes for collecting and aggregating data. Communicate effectively with team members and Mortgage Department leadership. Identify issues and elevate as needed. Perform other job-related duties as assigned. What You'll Need Education and Experience Requirements: 5-7 years of leadership and related mortgage lending experience BA/BS Degree Knowledge of State and Federal compliance regulations Knowledge of Secondary Market guidelines Additional Eligibility Requirements: Professional Written and Verbal Communication skills What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal‑opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to ************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $30.00 - $33.70 Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr

Job Title: Business Intelligence Analyst Department: Information Technology Department Location: Littleton, MA Reports To: Director, Data Analytics Career Stream: Individual Contributor Classification: Hybrid/On-site with local travel (Must be able to travel locally on site to be considered) Exemption: Exempt Pay Grade: 11 Pay Grade Range: $73,514.08 - $91,892.65 Actual compensation offered may vary from the posted pay grade range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer. FUNCTION: The Business Intelligence Analyst plays a critical role in enabling data-driven decision-making across the organization. This role is responsible for designing, developing, and delivering actionable insights through modern analytics platforms, primarily Power BI. The analyst partners closely with business leaders to understand strategic objectives, translate them into analytical solutions, and foster a culture of data-informed decision-making. This position supports Workers Credit Union's transformation toward a federated, proactive analytics model by delivering high-impact visualizations, ensuring data integrity, and contributing to the development of scalable, self-service analytics capabilities. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Insight Development & Visualization: Collaborate with business stakeholders to understand strategic goals and translate them into analytical requirements. Design and build intuitive, interactive dashboards and reports using Power BI. Identify trends, patterns, and opportunities that drive business performance and strategic alignment. Promote and track meaningful KPIs across departments. Stakeholder Engagement & Enablement Serve as a trusted analytics partner to business units, helping them interpret data and apply insights across a portfolio managed by the Analyst. Support the development of self-service analytics capabilities and data literacy across the organization. Provide consultative guidance on data usage, visualization best practices, and performance measurement. Data Quality & Governance Ensure accuracy, consistency, and reliability of data used in reporting and analysis. Collaborate with data engineering and governance teams to resolve data quality issues and improve data pipelines. Maintain documentation and metadata for reports, dashboards, and data sources. Project Execution & Continuous Improvement Lead or support analytics projects from requirements gathering through deployment and support. Continuously improve reporting assets based on user feedback and evolving business needs. Contribute to the development of analytics standards and governance frameworks. Innovation & AI Enablement Workers Credit Union is actively investing in AI and Generative AI to transform how data is used across the organization. The Business Intelligence Analyst will contribute to this effort by: Exploring opportunities to integrate GenAI into reporting and dashboarding workflows, using tools such as CoPilot & Azure OpenAI. Partnering with data engineering and business teams to identify use cases for AI-driven insights. Supporting the development of scalable, AI-enhanced analytics solutions that improve decision-making and member experience Other Duties: Performs additional duties or responsibilities as required, requested, or deemed appropriate. May be asked to provide coverage in other WCU departments, functions, or business units as needed. Complies with all WCU policies and procedures. Contributes to departmental and organizational projects and initiatives as assigned. Maintains the confidentiality of all member and credit union information at all times. Education Bachelor's degree in Data Analytics, Information Systems, Business Intelligence, or related field. Experience 3+ years of experience in analytics, business intelligence, or data visualization. Proven experience with Power BI (Tableau experience a plus). Experience working directly with business stakeholders to deliver insights. Skills & Competencies Strong analytical thinking and problem-solving skills. Strong Business Acumen, Establishing Business Requirement Definitions, working with cross-functional stakeholders. Excellent communication and storytelling abilities using data. Proficiency in data modeling, DAX, SQL, and visualization design. Familiarity with data governance, MDM, and data dictionaries. Ability to work independently and collaboratively in a hybrid environment. Work Environment: This job operates in a professional office environment Hybrid Work Environment: This position offers a hybrid work environment, combining remote work with regular on-site days at the Littleton Headquarters. This work environment is subject to change based on business needs. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role. While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools, or controls and to reach with hands and arms. This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines. Ability to travel to other work locations as required. About Workers Credit Union: Since 1914, Workers Credit Union has existed to Improve the Daily Lives of our Members . We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way and this is at the center of everything we do. Through our specialized financial counseling, we are pioneering a new member experience through high-touch service and convenient technology. We have grown to over 2.6 Billion in assets and serve over 120,000 members. We are one of the top performing credit unions in Massachusetts with big plans for the future! Benefits: Comprehensive medical, dental and vision plans Basic life and AD&D insurance, short-term disability and long-term disability 15+ days of paid time off (PTO) per year Up to 16 hours of volunteer time off (VTO) per year 11+ paid holidays 401(k) that includes a Safe Harbor Match of up to 4%. Tuition Reimbursement Program Mental health resources including an Employee Assistance Program (EAP) Individualized learning and development programs EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

A leading credit union is seeking a Mortgage Risk Analyst I based in Marlborough, MA. This full-time, hybrid role involves ensuring regulatory compliance for mortgage loans and home equity lines. Candidates should have 5-7 years of experience in mortgage lending and a BA/BS Degree. The position focuses on tracking quality assurance testing results, working with compliance departments, and managing large data sets. We value diversity and provide a supportive work environment. #J-18808-Ljbffr

Schedule Mon - Fri 8:30 - 5:30, alt. Thurs/Fridays 10:30-7:30, alt Saturdays 8:30 - 3:30 (40 hours) What You'll Do Summary/Objective: Contribute to DCU's Success Sharing and business goals by identifying members' needs, accurately processing members' transactions, providing service excellence, and helping members achieve their financial goals. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Accurately process all teller transactions such as deposits, withdrawals, loan payments and check cashing, as well as assist with end of day balancing. * Perform Teller duties as needed. Accurately process all transactions such as deposits, withdrawals, loan payments and check cashing. Complete member requests for money orders, treasurer's checks, stop payments, bonds, gift cards, check orders, account file maintenance and create and issue plastic cards. Balance coin machine and daily work with minimal errors and in a timely manner while maintaining a cash variance record within guidelines. * Understand and explain all DCU products and services and complete member requests. * Achieve individual referral goals by identifying the financial needs of new and existing members by building strong business relationships, educating and cross selling appropriate products and services and advising members of self-service options. * Adhere to all DCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses. * May be asked to provide coverage in other DCU areas such as other branches, Information Center, or support departments. * Continuously identify and submit efficiency and process improvement ideas. * Perform other job-related duties as assigned. What You'll Need * High School Diploma or equivalent * Prior cash handling experience * Previous customer service experience preferred. * Excellent verbal communication skills * Consistent attention to detail * Strong technical skills (Word, Excel, Email) What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to *************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $20.00

Job Title: Branch Manager II Department: Fitchburg Branch Department Location: Fitchburg, MA Reports to: Director, Retail Branches and Market Growth Career Stream: People Leader Classification: On-site Pay Grade: 12E Pay Grade Range: $83,448.89 - $104,311.22 Actual compensation offered may vary from the posted pay grade range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer. Location: Fitchburg, MA (On-site) This position will be based out of our Fitchburg Branch and floating to other close-by branches as needed. Fitchburg Branch Hours: Monday - Friday: 9:00 AM - 5:00 PM; Saturday: 9:00 AM - 1:00 PM. Candidates will be required to work a flexible schedule based on branch operational needs. Position Summary: The Branch Manager's primary responsibilities are to effectively manage both branch operations and to lead their team in sales performance and service excellence. General Responsibilities: Member Sales, Service, and Education: Provide exceptional member service by addressing and resolving inquiries, issues, and complaints promptly. Maintain expert knowledge of all credit union deposit products, loan products, and electronic delivery channels. Ensure a positive member experience through lobby leadership, member needs assessment, and relationship building. Drive sales through service by developing a positive member experience and focusing on solutions that meet members' needs. Open and service all types of WCU deposit and loan accounts. Encourage and assist members in resolving financial challenges and achieving goals. Branch Growth: Direct all sales activities to achieve branch goals in product sales, loan and deposit growth, and referrals. Develop and implement strategies to attract new members and deepen relationships with existing members. Participate in community events and networking activities to promote the credit union and build relationships. Support and participate in external business development. Identify and refer members to internal business partners for small business, investments, mortgages, consumer, and insurance services. Tracking and Reporting Metrics: Monitor and analyze branch performance metrics, including sales, service quality, and operational efficiency. Prepare and present regular performance reports to Management. Use data and metrics to identify areas for improvement and implement corrective actions as needed. Leadership: Motivate and lead the branch team to achieve growth, member satisfaction, and operational efficiency targets. Lead by example through accountability, reward, and recognition to drive outstanding performance. Recruit, train, and manage staff, ensuring they have the necessary skills and knowledge. Conduct regular performance evaluations and provide constructive feedback. Foster a positive, collaborative work environment, promoting teamwork and employee engagement. Coach and develop team, provide opportunities for growth and delegate stretch assignments. Branch Operations: Oversee branch performance in member satisfaction, operations, scheduling, and branch opening/closing. Ensure accuracy and security in cash handling, transaction processing, and end of day balancing. Maintain comprehensive knowledge of WCU products, services, fees, and competitor offerings. Accurately process all transactions such as deposits, withdrawals, loan payments and check cashing, etc. as well as assist with end of day balancing. Originate consumer loan applications, such as auto, personal, debt consolidation, etc. Other Duties: May be asked to provide coverage in other WCU branches or departments. Adhere to all WCU policies and procedures. Participates in department and/or organizational projects as directed. Performs other tasks or functions as required, requested, necessary or prudent. Maintains confidentiality of all member and credit union information and data. Regularly demonstrates behaviors as defined by the credit union's Fundamentals, which are part of the Workers Way culture program. Qualifications: Experience Level: Typically, 1-3 years of branch management externally, or as an Assistant Branch Manager internally. Competencies: Foundation in Leadership: Focuses on mastering the fundamentals of leadership and branch management, including understanding team dynamics, developing and coaching employees, and ensuring excellent member service. Operational Familiarity: Increased knowledge of branch operations, compliance, and procedures, with an emphasis on honing problem-solving skills and critical thinking. Introductory Financial Oversight: Begins to learn financial management basics, such as budget adherence and forecasting, and performance tracking, with coaching from leadership. About Workers Credit Union: Since 1914, Workers Credit Union has existed to Improve the Daily Lives of our Members . We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way and this is at the center of everything we do. Through our specialized financial counseling, we are pioneering a new member experience through high-touch service and convenient technology. We have grown to over 2.6 Billion in assets and serve over 120,000 members. We are one of the top performing credit unions in Massachusetts with big plans for the future! Benefits: Comprehensive medical, dental and vision plans Basic life and AD&D insurance, short-term disability and long-term disability 15+ days of paid time off (PTO) per year Up to 16 hours of volunteer time off (VTO) per year 11+ paid holidays 401(k) that includes a Safe Harbor Match of up to 4%. Tuition Reimbursement Program Mental health resources including an Employee Assistance Program (EAP) Individualized learning and development programs EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Schedule Mon - Fri 8:30 - 5:30, alt. Thurs/Fridays 10:30-7:30, alt Saturdays 8:30 - 3:30 (40 hours) What You'll Do Summary/Objective: As part of the Branch Management Team, this position supports and contributes to the DCU's Success Sharing goals and initiatives by creating a positive sales and service culture within the branch through effectively leading the teller staff and helping our members achieve their financial goals. Effectively manage branch operations and service levels. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Supervision of the teller line staff. This includes coaching, developing , career growth, hiring, disciplining, writing and delivering periodic and annual evaluations. Provide Supervisory branch coverage on alternating Saturdays and as needed. Be fully trained and proficient with security procedures, including handling robbery and member complaints. * Manage all aspects of staff performance. Provide training, timely review of performance progress and maintain performance documentation for Tellers. Coach staff to minimize errors and violations of policy and procedures. Assure that performance evaluations and monthly meetings with staff (Tellers and Teller Specialists) are completed on time. * Support Success Sharing by coaching the tellers to achieve their individual sales referral goals and educate members with self-service options. * Oversee daily operations of the teller line including adherence to policies and procedures. Provide guidance and assistance to tellers, and approve system supervisor overrides. Assume responsibility for branch cash, negotiable items, nightly branch balancing, including ATM Custodian when required and securing confidential information. * Respond to all member complaints and concerns in a timely manner. * Perform Teller duties as needed. Accurately process all routine transactions such as deposits, withdrawals, loan payments and check cashing. Complete member requests for money orders, treasurer's checks, stop payments, bonds, gift cards, check orders and account file maintenance. Balance vault, coin machine and daily work with minimal errors and in a timely manner while maintaining a cash variance record within guidelines. * Perform MSR duties, which include having knowledge of all DCU products and services. Utilize established guidelines to obtain Lending Authority, process loan requests, confirm all conditions have been met and verify the integrity of the documents prior to conducting loan closings. Obtain Mortgage Loan Originator (MLO) authority through the nationwide mortgage licensing system (NMLS) and originate mortgages, as well as obtain Notary Public certification. * Support the auditing of all membership applications, account maintenance forms, new account applications and completed loan files. * Provide coverage in other DCU areas such as other branches, Information Center, or support departments. * Manage operations when covering a branch by assuring compliance with policies and procedures and security. Promptly resolve Information Services and maintenance issues as they occur. * Recognize work processes that can be streamlined to reduce cost or save time and encourage staff to offer their suggestions. Continuously identify and submit efficiency and process improvement ideas. * Perform other job-related duties as assigned. What You'll Need * High School Diploma or equivalent * Prior cash handling experience * Verbal and written communication skills * Technical skills (Windows, Microsoft Office) * Previous customer service experience preferred * Ability to obtain NMLS Certification * Bilingual skills a plus What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to *************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $26.60 - $30.00 / hour #INDMI

Schedule Mon - Fri: 8 AM - 5 PM (40 Hours) What You'll Do Summary/Objective: Provide internal and external members with a high level of support in a friendly, efficient, and timely manner. Support Deposit Services and DCU to achieve Success Sharing goals and process all work within established service level guidelines. Actively support the Deposit Services Document Management Team and all initiatives developed to further support DCU's goals. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Actively contributes to DCU's Success Sharing initiatives and practices. DCU's principles of People Come First, Do the Right Thing, Make a Difference * Assist in the management of daily schedules, workflow and phone coverage related to their specific team * Provide training to new hires/cross-training to existing members of the team for all job responsibilities within their team * Remain proficient in every aspect of their team's job processes and be able to quickly adapt to any role assigned based on team needs * Assist in the management of projects, upgrades and enhancements relating to Core/Host system as well as any other system relating to their team * Support Front Line Staff, Branch Staff, internal staff in other departments and DCU members by providing exceptional service via phone coverage, accurately completing assigned tasks within service expectations and education on products and services * Process daily operations and functions that pertain to Remote Deposit Capture, Share Draft processing, adjustments, member affidavits, and Fed Returns * Exceed goals set regarding service levels and call monitoring * Adhere to work schedule expectations * Assist in the preparation for Risk Assessments, internal audits, monthly operational reports and Disaster Recovery procedures * Understand and support DCU's Success Sharing program by achieving or exceeding all assigned goals, analyzing work processes and contributing suggestions on alternative methods to improve member service efficiencies * Adhere to DCU's policies and procedures as well as applicable Federal Regulations * Assist with the handling of escalated member calls/ concerns * Prepare/ write team procedures * Train and assist staff as needed * Perform other job-related duties as assigned by Managers(s) What You'll Need * Minimum of two years' work experience, financial institution preferred * Excellent PC Skills required, including MS Word and Excel * Prior Customer Service experience preferred * Must be in the current position for at least 18 months * Must have a minimum of a "Good" on the most recent performance evaluation * Excellent verbal and written communication skills * Ability to effectively handle multiple priorities What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to *************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $23.70 - $26.60 / hour #INDLW

Job Title: Branch Member Service Representative II Department: Chelmsford Branch Department Location: Chelmsford, MA Reports to: Branch Manager II Career Stream: Individual Contributor Classification: On-site Pay Grade: 7NE Pay Grade Range: $21.88 - $27.35 Actual compensation offered may vary from the posted pay grade range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer. Location: Chelmsford, MA (On-site) This position will be based out of our Athol Branch and floating to other close-by branches as needed. Chelmsford Branch Hours: Monday - Wednesday: 8:30 AM - 5:00 PM; Thursday: 8:30 AM - 6:00 PM, Friday 8:30 AM - 5:00 PM Saturday: 8:30 AM - 1:00 PM. Candidates should be flexible to work a schedule that aligns with branch operational needs. Position Summary: Are you passionate about helping others and delivering exceptional customer service? As a Branch Member Service Representative II (BMSRII), you'll be at the forefront of our commitment to our members. Your role will involve building lasting relationships, accurately processing financial transactions, educating members on our products and services, and making referrals that help them achieve their financial goals. Key Responsibilities: Open and service all types of WCU deposit and loan accounts. Accurately process all teller transactions such as deposits, withdrawals, loan payments and check cashing, etc. as well as assist with end of day balancing. Drive sales through service by developing a positive member experience and focusing on solutions that meet members' needs Identify and refer members to internal business partners for small business, investments, mortgages, consumer, and insurance services. Participate in all sales activities to achieve branch goals in product sales, loan and deposit growth, and referrals. Provide exceptional member service by addressing and resolving inquiries, issues, and complaints promptly. Lobby lead to ensure a positive member experience. Qualifications: High School diploma or equivalent required. Minimum of one year of branch banking experience. About Workers Credit Union: Since 1914, Workers Credit Union has existed to Improve the Daily Lives of our Members . We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way and this is at the center of everything we do. Through our specialized financial counseling, we are pioneering a new member experience through high-touch service and convenient technology. We have grown to over 2.6 Billion in assets and serve over 120,000 members. We are one of the top performing credit unions in Massachusetts with big plans for the future! Benefits: Comprehensive medical, dental and vision plans Basic life and AD&D insurance, short-term disability and long-term disability 15+ days of paid time off (PTO) per year Up to 16 hours of volunteer time off (VTO) per year 11+ paid holidays 401(k) that includes a Safe Harbor Match of up to 4%. Tuition Reimbursement Program Mental health resources including an Employee Assistance Program (EAP) Individualized learning and development programs EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Title: Mortgage Closer Department: Mortgage Lending Department Location: Littleton, MA Reports to: Senior Director, Mortgage Production Career Stream: Individual Contributor Classification: Hybrid Onsite Frequency: On-site at HQ more than 10 days per month with assigned workspace Pay Grade: 8 FLSA Status: Non-Exempt Pay Grade Range: $24.32 - $30.39 Actual compensation offered may vary from the posted pay grade range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer. FUNCTION: Ensures a seamless and compliant closing process by performing thorough pre-funding audits and preparing all required closing documents with precision. This role collaborates closely with cross-functional teams to swiftly resolve any issues that could impact the closing timeline, thereby ensuring timely and efficient fundings. Additionally, the Closer maintains detailed records to meet audit standards and drive continuous process improvements. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: * Conduct a comprehensive pre-funding audit of mortgage and home equity files to ensure data accuracy, complete documentation, and compliance with investor, regulatory, and credit union policies. * Collaborate with the Closing Agent, Attorney, or branch to schedule closings, confirming that all necessary pre-closing documents (e.g., insurance binder, title commitment, funds-to-close) are in place, and update the loan software and posting journal with the closing date. * Generate the pre-Closing Disclosure and ensure it is delivered to the member via mail or electronically to meet regulatory requirements in order to close timely. * Inform the closing attorney that the first mortgage is cleared to close and request essential documents, including the closing date, title report, payoff, and tax information. * Prepare and deliver the closing documents to the appropriate Closing Agent, Attorney, or branch. * Order the LQCC report as needed, obtain member feedback when credit report changes occur, and perform a verbal employment verification prior to loan closing. * Execute the investor quality control check by validating loan data against underwriting data and addressing any errors. * Collaborate with underwriting, processing and origination teams to resolve escalated issues and ensure timely closings. * Submit the Uniform Closing Dataset (UCD) to the investor as mandated, reviewing and resolving any feedback-related errors. * Support post-closing quality control by identifying and addressing documentation or compliance issues that arise after funding. * Demonstrate behaviors in line with the Credit Union's Fundamentals as part of the Workers Way culture program. * Assume additional responsibilities as required. Other Duties: * May be asked to provide coverage in other WCU branches or departments. * Adhere to all WCU policies and procedures which include security compliance and following guidelines intended to limit risk exposure to fraud and losses. * Participates in department and/or organizational projects as directed. * Performs other tasks or functions as required, requested, necessary or prudent. * Maintains confidentiality of all member and credit union information and data. * Regularly demonstrates behaviors as defined by the credit union's Fundamentals, which are part of the Workers Way culture program. Education * High School Diploma or Equivalent Required. Experience: * A minimum of 2-4 years of experience in mortgage closing or related roles, with a strong understanding of closing procedures, loan documentation, and regulatory compliance. Skilled in preparing and reviewing closing documents, coordinating with attorneys and closing agents, and resolving issues that may impact funding timelines. Proficient in mortgage software systems and known for attention to detail, organizational skills, and effective communication are crucial to being successful in this role. * Additional Qualifications for Senior Mortgage Closer: * 4-7 years of experience in mortgage closing, including handling complex loan types such as construction, portfolio, and multi-disbursement loans. Demonstrated expertise in investor and regulatory closing guidelines, with experience mentoring junior closers and leading quality control efforts. Proven ability to manage high-volume pipelines, support post-closing issue resolution, and contribute to process improvements and team development. Knowledge/Skills/Abilities/Competencies: * A successful Mortgage Closer brings a strong working knowledge of closing procedures, loan documentation standards, and regulatory requirements such as TRID and RESPA. Proficiency in mortgage software systems and closing platforms is essential for ensuring accuracy and efficiency throughout the closing process. The role requires exceptional attention to detail, time management, and organizational skills to manage multiple closings and meet strict deadlines. Effective communication and collaboration are critical for coordinating with attorneys, title companies, and internal teams to resolve issues and deliver a seamless member experience. * Senior-level closers are expected to demonstrate advanced understanding of investor and secondary market closing guidelines, contribute to quality control efforts, and support the implementation of procedural improvements. They should also be capable of interpreting regulatory changes, mentoring peers, and escalating trends or risks to management when appropriate. Work Environment: * This role is currently classified as a hybrid position. However, the classification is subject to change based on business needs. Physical Demands: * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * This is a largely sedentary role. * While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools, or controls and to reach with hands and arms. * This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines. * Ability to travel to other work locations as required. About Workers Credit Union: Since 1914, Workers Credit Union has existed to Improve the Daily Lives of our Members. We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way and this is at the center of everything we do. Through our specialized financial counseling, we are pioneering a new member experience through high-touch service and convenient technology. We have grown to over 2.6 Billion in assets and serve over 120,000 members. We are one of the top performing credit unions in Massachusetts with big plans for the future! Benefits: * Comprehensive medical, dental and vision plans * Basic life and AD&D insurance, short-term disability and long-term disability * 15+ days of paid time off (PTO) per year * Up to 16 hours of volunteer time off (VTO) per year * 11+ paid holidays * 401(k) that includes a Safe Harbor Match of up to 4%. * Tuition Reimbursement Program * Mental health resources including an Employee Assistance Program (EAP) * Individualized learning and development programs EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Title: Senior Mortgage Underwriter Department: Mortgage Lending Department Location: Littleton, MA Reports to: Mortgage Underwriting Manager Career Stream: Individual Contributor Classification: Hybrid Onsite Frequency: On-site at HQ more than 10 days per month with assigned workspace Pay Grade: 12 FLSA Status: Exempt Pay Grade Range: $83,448.89 - $104,311.22 Actual compensation offered may vary from the posted pay grade range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer. FUNCTION: Responsible for underwriting first mortgages and home equity loan applications. Ensures all files are complete and compliant with Workers Credit Union policies, investor requirements, mortgage insurance standards, and applicable government loan regulations. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: * Underwrites first mortgage loans in compliance with all secondary market requirements, private mortgage insurance requirements, regulatory requirements and Workers Credit Union policies. * Underwrites home equity loans in accordance with private mortgage insurance requirements, regulatory requirements and Workers Credit Union policies. * Evaluates borrower creditworthiness and collateral to determine loan eligibility and assess overall risk to the credit union. * Exercises sound judgment in approving, suspending, or denying loan applications based on a comprehensive risk analysis. * Uses analytic tools (i.e. Collateral Underwriter, fraud prevention, etc.) in the risk assessment of the loan to determine requirements to meet legal and investor requirements. * Ensures underwriting decisions align with the credit union's risk appetite, lending policies, and regulatory requirements. * Remains current on investor and mortgage insurance guidelines. * Prepares commitment letter for home equity and first mortgage loans. * Clears loans for closing by ensuring pre-closing conditions have been satisfied. * Reviews and decisions subordination requests according to loan policy. * Provides the origination staff with support for the review of preapprovals. * Uses knowledge of investor and mortgage insurance guidelines along with loan policy to not only approve loans as submitted but to restructure loans as required to obtain an approval. * Tracks key milestones such as contingencies, closing dates, and rate lock expirations; communicate proactively with all applicable teams. * Collaborates with internal stakeholders to resolve complex loan issues and ensure timely decision-making. * Prepares and issue revised Loan Estimates in compliance with TRID for any changes in circumstance. * Maintains confidentiality of all data. * Upholds the Workers Credit Union "Workers Way" culture through daily interactions and behaviors. * Performs other duties as assigned to support departmental and organizational goals. * Additional Responsibilities for Senior Mortgage Underwriter: * Serves as a subject matter expert and resource for junior underwriters, providing guidance on complex loan scenarios, regulatory compliance, and internal procedures. * Serves as a key decision-maker in loan policy exceptions, providing rationale and risk mitigation strategies. * Supports the training and onboarding of new team members and temporary staff in collaboration with underwriting leadership. * Takes ownership of high-volume or high-complexity pipelines including high-balance, non-conforming, or exception-based loans. * Leads or participate in departmental initiatives aimed at improving underwriting efficiency, compliance, and member experience. * Supports the implementation of policy updates, system enhancements, and procedural changes in coordination with mortgage underwriting leadership Other Duties: * May be asked to provide coverage in other WCU branches or departments. * Adhere to all WCU policies and procedures which include security compliance and following guidelines intended to limit risk exposure to fraud and losses. * Participates in department and/or organizational projects as directed. * Performs other tasks or functions as required, requested, necessary or prudent. * Maintains confidentiality of all member and credit union information and data. * Regularly demonstrates behaviors as defined by the credit union's Fundamentals, which are part of the Workers Way culture program. Education * High School Diploma or Equivalent Required. Experience: * 2-5 years of experience in secondary mortgage underwriting. Knowledgeable in real estate lending guidelines and regulations including secondary market. Skilled in evaluating borrower credit, collateral, and capacity in accordance with investor and regulatory guidelines. Proficient in using loan origination systems (LOS) and automated underwriting systems (AUS). Known for sound judgment, attention to detail, efficiency in pipeline management, and effective communication with Originators, Processors, and Closers to ensure timely and accurate closings. * Additional Qualifications for Senior Mortgage Processor: * 5-8 years of experience in secondary mortgage underwriting, including complex loan types such as jumbo, construction, non-conforming and portfolio products. Demonstrated ability to assess risk, make high-level credit decisions, and mentor junior underwriters. Experienced in leading underwriting process improvements and maintaining high-quality standards in a fast-paced environment. Recognized for attention to detail, leadership, and commitment to confidentiality and organizational values. Knowledge/Skills/Abilities/Competencies: A successful Underwriter demonstrates deep knowledge of mortgage products, investor guidelines, and regulatory requirements (including TRID, RESPA, and HMDA). Proficient in loan origination systems (LOS), AUS platforms, and document management tools. Strong analytical and decision-making skills are essential for assessing credit risk and ensuring sound underwriting decisions. Must be detail-oriented, organized, and capable of managing multiple priorities. The role requires confidentiality, adaptability, and collaboration with internal teams to ensure efficient, compliant, and risk-aligned loan underwriting. Work Environment: * Hybrid Work Environment: This position offers a hybrid work environment, combining remote work with regular on-site days at the Littleton Headquarters. This work environment is subject to change based on business needs. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. * This is a largely sedentary role. * While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to handle, feel or operate objects, tools, or controls and to reach with hands and arms. * This role routinely uses standard office equipment such as computers, phones, photocopier/scanner, filing cabinets, and fax machines. About Workers Credit Union: Since 1914, Workers Credit Union has existed to Improve the Daily Lives of our Members. We deliver on our core purpose by partnering with our members to help them make their best financial choices and improve their financial wellness. We call this The Workers Way and this is at the center of everything we do. Through our specialized financial counseling, we are pioneering a new member experience through high-touch service and convenient technology. We have grown to over 2.6 Billion in assets and serve over 120,000 members. We are one of the top performing credit unions in Massachusetts with big plans for the future! Benefits: * Comprehensive medical, dental and vision plans * Basic life and AD&D insurance, short-term disability and long-term disability * 15+ days of paid time off (PTO) per year * Up to 16 hours of volunteer time off (VTO) per year * 11+ paid holidays * 401(k) that includes a Safe Harbor Match of up to 4%. * Tuition Reimbursement Program * Mental health resources including an Employee Assistance Program (EAP) * Individualized learning and development programs EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Schedule Mon-Fri: 11:00 am - 3:00 pm (20 hours) What You'll Do Summary/Objective: Process work pertaining to the Document Management job responsibilities and assist members and front- line staff with questions pertaining to those processes. Assist Document Management team with achieving key performance goals and service level standards. Cross train on a variety of Deposit Services processes to further support the overall goals of the department and DCU. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Actively contributes to DCU's Success Sharing initiatives and practices DCU's principles of People Come First; Do the Right Thing; Make a Difference * Maintains a high level of professionalism and respect during interactions with both members and colleagues alike * Maintains a working knowledge of and adheres to DCU policies and procedures related to the position as well as all applicable regulations * Performs work functions with attention to detail, within established timeframes and follows through as needed to complete tasks * Meets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned * Provide phone coverage to assist the Information Center, Branches, various departments, and members. Answer incoming calls to the Document Management hunt line * Process daily work within service level * Document Copy, Letter Request and Contact Information File Maintenance Service Requests * Complete member Request to Close Service Requests * Answering member requests/ emails * Iron Mountain Scanning * Iron Mountain Record Retention * Scanning documents for archival * Verification of Deposit * Demand/Original Statements * Check/Deposit Copies * Process daily reports regarding updating of member file maintenance * Address Changes * Department E-fax Distribution * Sort and Distribute Department Mail * Department Supply Ordering * Establish and maintain an effective and positive working relationship with coworkers, supervisors, and members. * Complete training courses within established guidelines. * Adhere to DCU's policies and procedures. Lead by example and always conduct yourself in a professional manner. * Perform other job-related duties as assigned by Manager(s). What You'll Need * Six months to one-year related experience, financial institutions preferred * Prior customer service experience * Basic PC skills * Must be rated at least a Good * Must have no performance issues. What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to *************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $20.50 - $22.60 / hour

Schedule Monday-Friday 8-5 (40 hours) Hybrid 5 days/month in-office What You'll Do Summary/Objective: The Senior Pega Engineer/Developer will be responsible for designing, developing, testing, and maintaining Pega-based applications and solutions. The role involves working closely with cross-functional teams to deliver high-quality software that meets business needs. The ideal candidate will have a strong background in Pega development, deployment automation, test automation, and general SDLC and DevOps practices. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. * Design, develop, and test features and functionality for new and existing applications or solutions as part of an Agile Scrum team. * Build and configure applications and business processes using the Pega Platform, ensuring alignment with business requirements and performance standards. * Communicate effectively with business stakeholders to gather requirements, provide updates, and ensure that development work aligns with business goals. * Collaborate closely with cross-functional teams, including business analysts, QA, DevOps, and operations teams, to deliver high-quality solutions. * Ensure Pega solutions are configured according to best practices, with a focus on scalability, maintainability, and performance. * Conduct peer reviews of configurations and contribute to the development of best practices and standards. * Become a subject matter expert on one or more areas of functionality within the Pega environment, providing guidance and mentorship to junior team members. * Stay current with Pega technology updates, industry trends, and best practices, and advocate for their adoption. * Accurately document configurations, rules, and any changes made within the Pega environment, ensuring that documentation is kept up-to-date and accessible. * Provide regular development updates and status reports to teams and stakeholders, highlighting risks, issues, and progress. * Perform unit and integration testing of Pega configurations as part of the SDLC process, ensuring that they meet functional and performance requirements before deployment. * Collaborate with QA teams to define test strategies, automate testing where possible, and ensure comprehensive test coverage. * Participate in the deployment of Pega applications to production environments, ensuring that deployments are smooth and without issues. * Support and maintain Pega applications, applying patches, fixes, and enhancements as required. * Implement and maintain security best practices within the Pega environment, ensuring compliance with relevant standards and regulations. * Conduct regular security reviews and vulnerability assessments to identify and mitigate potential risks. * Continuously seek opportunities to improve development processes, tools, and practices within the team. * Actively participate in retrospectives and other team activities to drive process improvements. What You'll Need Education and Experience Requirements: * Bachelor's degree in Information Systems, Computer Science, software engineering, or mathematics. * 6+ progressive years of experience in building and implementing model-driven, enterprise-level business solutions and applications in Pega * Must possess a Pega Certified Senior System Administration (CSSA) certification * Possess an understanding of business management * Big plus if prior/current .NET development experience Additional Eligibility Requirements: * Dedication to achieving results with a team-oriented drive and a demonstrated ability to lead by example * Aptitude to pick up new concepts and technology rapidly and ability to explain it to both business & IS stakeholders Good interpersonal skills and the ability to communicate, partner, and collaborate What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to ************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $115,100 - $131,000 #INDHI

Reporting to the Solutions Manager, the Assistant Solutions Manager oversees the day-to-day operations of the assigned location to ensure exceptional support to Credit Union members and prospective members within the branch and its community. The Assistant Solutions Manager will model, coach, and motivate the branch team to proactively explore needs and build member relationships by facilitating platform transactions, such as deposit account opening, loan origination and closing, account maintenance and activation of digital banking services, in line with IC's member service standards. As a leader within the branch banking team, this role assists the Solutions Manager in all aspects of branch operations, member experience, team member coaching/development and assumes responsibility for the branch in the Solution Manager's absence. ESSENTIAL JOB FUNCTIONS Facilitates personal and business account opening and assists members with support and maintenance on existing account relationships, with a focus on delivering exceptional member service. Maintains updated knowledge regarding the Credit Union's products/services and proactively recommends appropriate solutions based on member needs. Supports strategic focus of growing membership base by acquiring new members and solidifying existing member relationships. Originates applications for consumer loans, home equity loans/lines and residential mortgages. Interviews applicants and completes/closes loan applications in accordance with regulatory guidelines and Credit Union procedures. Maintains registered NMLS number. Demonstrates and engages members with IC's digital banking tools, such as online and mobile banking, digital wallet enrollments and other ancillary digital solutions (e.g., bill pay, e-statements, card controls, P2P tools, etc.). Promote usage and adoption of self-service channels; highlighting convenience and benefits of omni-channel member experience. Oversees all aspects of branch operations to ensure positive, consistent, and welcoming member experience. This includes responsibility for overall branch facility maintenance, cleanliness and upholding of IC's brand standards. Performs all duties in accordance with prescribed regulatory compliance guidelines and Credit Union policies and procedures. Uses established protocols and controls to ensure security and privacy is always maintained. Supports the advancement and development of branch team members by coaching, reviewing, and providing on the job training. Takes ownership of individual professional development by participating in internal/external trainings and leadership programs. Serves as an enthusiastic champion of all things brand and corporate culture. Models and supports the delivery of IC's Mission, Vision, and Core Values, with a focus on team member engagement and member experience. Represents the Credit Union in the communities it serves by participating in civic/community organizations in line with evolving market and community engagement strategies. OTHER DUTIES Please note this is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. JOB COMPETENCIES Employee Management : Defines responsibilities, motivates employees, delegates well, rewards appropriately. Teamwork : Accountable to team, works to meet established deliverables, appreciates view of team members, respectful. Sales Leadership : Ability to effectively take a leadership role in sales functions and/or to lead others in achieving stated duties and goals. Job Knowledge : Understands facets of job, aware of duties and responsibilities, keeps job knowledge current. Communication : Communicates well (written and verbal), delivers presentations, has good listening skills. Service : The degree to which service is demonstrated in the day-to-day business environment. The level of support for co-workers as well as outside members, clients, etc. EDUCATION/EXPERIENCE REQUIREMENTS (Education, Work Experience, Industry Knowledge) High School Education or GED. Two-year (2) college degree, or completion of a certification, training, or specialized banking coursework. Three years to five years retail experience in a credit union, bank, or sales environment; with increasing levels of responsibility. Supervisor or management experience required. Strong organizational, member service, problem solving and communication skills. Active and current NMLS registration (Nationwide Multistate Licensing System) preferred in accordance with SAFE Act guidelines. Basic computer and technology skills. Must be adept in use of Excel, Word, PowerPoint, and core banking applications. Ability to effectively interact with and support the financial needs of members and prospective members, with a focus on delivering exceptional member-first experience. LEADERSHIP RESPONSIBILITIES The Assistant Solutions Manager role assists the Solutions Manager in all aspects of branch operations, member experience, team member coaching/development and assumes responsibility for the branch in the Solution Manager's absence. PHYSICAL DEMANDS Physical requirements include, but are not limited to, general office environment, ability to move floor-to-floor, ability to travel from branch to branch, and ability to work unusual hours as needed including early mornings, evenings, and weekends. Work in both traditional and open concept environments. REQUIRED COMPLIANCE TRAINING Satisfactorily completes all required compliance training and complies with all regulations, which apply within the scope of the position, including but not limited to the Bank Secrecy Act (BSA) and all regulations that fall within the BSA. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Schedule Mon - Fri 8a-5p What You'll Do Summary/Objective: The Technical Project Manager leads teams within a matrix environment to successfully complete projects within the Technology organization. Serves as the primary liaison between project teams, business owners and sponsors for various systems and/or applications. The Technical Project Manager is responsible for the oversight of the entire project's life cycle. Apply project management and agile methodology skills to manage scope, plan work, coordinate resources and drive execution. Projects may be small to large; cross-functional in impact and are technical in nature. This position will collaborate with a team of PMs and Senior PMs to make continuous improvements to project processes. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position will focus on the management of enablement related projects such as data center migrations to public cloud (AWS), greenfield deployments in the DCU data centers, component lifecycle management, wireless and telephone infrastructure upgrades, monitoring & alerting for the IT infrastructure, workstation deployments, system / server upgrades, networking upgrades and transformations, disaster recovery exercises, remediation of major audit findings and other similar technically oriented projects. * Manage projects with waterfall and agile methods when applicable * Plan, estimate and execute technology-related projects * Communicate and coordinate project deliverables across IS Infrastructure, IS Development teams and the project team to achieve milestones * Develop detailed project deliverables including scope statements, schedule, resource plans and success criteria * Schedule and conduct project planning with appropriate tech leads, third party contractors and business * Manage day to day project activities to meet deliverables, manage risks and remove team blockers * Coordinate project deliverables, identify required resources and review roles & responsibilities * Coordinate project tasks such as equipment are ordered, received, and staged during the project execution * Coordinate team resources across projects with other Project Managers * Simultaneously manage multiple IT project plans. Establish clear goals, milestones and approach to execution * Assist in building Portfolio View of initiatives business and IT initiatives across the Credit Union * Use sound judgment in project communication and ensure that key stakeholders including the team, business and management are apprised of project activities in a timely manner * Communicate progress, risks, expectations, timelines, milestones and other key project metrics to business and team members * Contribute to the ongoing development and improvement of the Project Management Life Cycle and agile methodologies * Lead the team to update support processes to capture new project enhancements, features or updated technologies * Ensure project post implementation reviews are conducted * Working knowledge and understanding of the ITIL (Information Technology Infrastructure Library) Framework * Adhere to DCU's project management best practices, procedures and documentation standards * Have a "Team Player" mentality * Performs other job-related duties as assigned by Manager(s) What You'll Need Education and Experience Requirements: * 4-year degree in Information Systems or equivalent work experience * Minimum of 2 years direct Information Systems infrastructure experience, perhaps as a system engineer, network engineer, worked on a service desk team, or in IT Security, and may have been an Infrastructure team lead or infrastructure manager. * 2 - 4 years experience with Information Systems project management experience * 2 - 4 years experience in Financial Industry * Excellent verbal and written communication skills. * Strong knowledge of banking systems, technologies and their relationship to business functions, practices, and processes * Analytical and Project Management skills with a focus in financial services applications * Strong verbal/written communication skills * PMI or other project management certification preferred * Knowledge and practical applications of Agile methodology * Business Process Management experience recommended What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to ************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $100,100 - $113,900

Schedule Monday through Friday 8a-5p 4-6 Month Contract What You'll Do Summary/Objective: This role will prepare, negotiate, and manage commercial contracts between DCU and third-party vendors and partners. It will also ensure that all contracts comply with legal requirements, company policies, and industry standards. This role requires strong analytical skills, attention to detail, and the ability to work effectively with cross-functional teams. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Draft, review, and negotiate contracts, agreements, and other legal documents. * Ensure compliance with legal, regulatory, and company policy requirements. * Analyze contract terms and conditions (consider adding obligations, liabilities, etc if warranted) to identify and mitigate risks. * Coordinate with internal stakeholders, including legal, finance, vendor management, and procurement teams, to ensure alignment on contract terms. * Manage contract lifecycle, including amendments, renewals, and terminations. * Maintain accurate and organized contract records and documentation. * Provide guidance and training to team members on contract-related matters. * Stay current with industry trends and legal developments related to contracts and contract law by participating in educational opportunities and reading professional publications. * Administer contract administration-related processes. * Identify and implement efficiencies in the contract lifecycle and administration processes. * Prepare and communicate contract lifecycle reporting and analysis. * Perform other job-related duties as assigned or requested. What You'll Need Qualifications and Experience Requirements: * Bachelor's degree in business administration, Law, Finance, Supply Chain or a related field. * 0-2 years of experience in contract management, procurement, or a related role involving drafting, reviewing, negotiating, and managing contracts. * Strong understanding of and experience with contract law and industry-specific regulations (at the state and federal level) * Excellent negotiation, analytical, and problem-solving skills. * Detail-oriented and organized with strong time management skills and the ability to manage multiple contracts simultaneously. * Proficiency in contract management software and Microsoft Office Suite. * Strong verbal and written communication and interpersonal skills. * Ability to work independently and as part of a team in managing internal client relationships and working with external, third-party vendors. Preferred Qualifications: * Professional certification in contract management (e.g., CPCM, CCCM, CFCM). * Prior experience in financial institutions is preferred, especially experience in a contract specialist or contract analyst role. * Familiarity with legal and regulatory aspects of financial institutions. What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to ************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $30/hr #INDHI

Job Description Rockland Federal Credit Union (RFCU) is searching for a Collections Specialist II. Reporting to the Collections Manager, the Collections Specialist performs a variety of duties to ensure effective operations of the Collections department, performing all tasks in accordance with regulatory standards and Credit Union policies and procedures. Key Responsibilities: Coordinates the repossession process, assigns vehicles for repossession in accordance with the state specific repossession guidelines, locates the nearest auction facility and expedites the delivery of the vehicle to auction. Maintains the Repossession Pipeline Report, with milestone dates, (cancellation date, repossession date, date vehicle is moved to auction, floor price, sale amount and sale date, calculates deficiency/surplus amounts after the sale. Communicates with repossession agencies and vendors, coordinating the disposition of repossessed vehicles from pickup to sale at auction. Select auction site and conveys delivery information to repossession company, ensuring vehicle delivery. Orders and tracks vehicle titles throughout the repossession and sale process. Cancels Gap and Warranty on vehicles sold at auction, tracks cancellations to ensure prompt receipt of rebated funds. Prepares and mails Notices of Deficiency/Surplus Balance to the member after the sale of the asset. Contacts insurance agencies to facilitating insurance proceeds for total losses. Collects on past due excise tax payments and toll violations on Leased vehicles Prepares report for management on repossession status on accounts, identifying lags or inefficiencies in the current process and recommend improvements if needed. Communicates fees associated with repossession to the Collections team to aid in negotiating a vehicle's redeemable amount to members. Processes accounts approved for charge off. Drafts charge off letters, completes checklist for Board approval. Prepares and maintains charge off spreadsheet. Performs recovery activity on assigned charged off accounts, working with members to secure payments or payment agreements. Track and processes recovery payments and updates collection system notes. Responds to inquiries from members relative to their loan/account. Research and corrects errors on delinquent loans. Qualifications: High school diploma or equivalent. 3+ years collections experience required, preferably in a credit union environment. Strong oral and written communication skills with the ability to effectively communicate with members and staff at all levels of the organization. Good technical skills with proficiency in MS Office (Word, Excel, Outlook) with the ability to learn and implement new systems. Good organization skills with the ability to handle multiple tasks while meeting established deadlines in a fast-paced, high volume call center environment, meeting established deadlines. Solid understanding of State and Federal regulations related to collections laws (i.e. Fair Debt Collection Act, Fair Debt Reporting Act) and State and Federal bankruptcy laws. Demonstrated skills in member service, dispute resolution and negotiation. Work Schedule and Benefits As a Collections Specialist II, you will work a 40-hour full-time schedule Monday through Friday with a rotating Saturday every 6-8 weeks. RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits, a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends. Are you ready to apply? If this sounds like what you are looking for, then the next step is to apply! You will need to upload your resume and answer a few basic questions. Our Human Resources team will review your application to determine your qualifications for the position. Our interview process consists of an initial telephone interview with Human Resources, followed by an in-person interview with the hiring manager for qualified candidates. At that point if we are the right fit for each other, you will move to the final steps of references, credit and background check. Apply today and join our team! In alignment with our commitment to pay transparency, we're pleased to share that the base hourly range for this position is $26.40 - $33.00, excluding fringe benefits or potential incentives. If you're hired at Rockland Federal Credit Union, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer. Please note that the range provided reflects the full base pay for this role. We also offer a comprehensive compensation and benefits package designed to support your overall well-being and success. Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Monday through Friday 8:30am - 5:00pm

Job Description The Director, Member Solutions Center leads the credit union's member contact strategy within a key delivery channel, with a primary focus on leveraging technology, AI, and digital innovation to improve member experience, operational efficiency, and service quality. This role is responsible for transforming the contact center into a modern, omnichannel, data-driven operation that meets evolving member expectations while maintaining compliance, security, and a people-first culture. The Director partners closely with IT, Digital Experience, Operations, Marketing, Compliance, and Business Intelligence to design and deliver scalable, intelligent service solutions that support growth and member loyalty. Key Responsibilities Develop and execute a multi-year contact center strategy aligned with the credit union's digital, growth, and member experience goals. Lead the evolution from traditional call center operations to an omnichannel service model (voice, chat, secure messaging, SMS, email, chatbot, and video). Serve as a thought leader on AI-enabled service delivery, balancing innovation with member trust and regulatory requirements. Own the roadmap for contact center technology, including: Cloud-based contact center platforms (CCaaS) CRM and core system integrations Workforce management (WFM) and quality management tools Design and implement AI-driven solutions, such as: Conversational AI/chatbots and virtual assistants Intelligent call routing and intent recognition Agent assist tools (real-time prompts, knowledge surfacing, sentiment analysis) Partner with IT and vendors to ensure solutions are secure, scalable, compliant, and resilient. Lead pilots and proofs of concept for emerging technologies, ensuring measurable ROI and positive member impact. Ensure consistent, high-quality member experiences across all contact channels. Establish service standards, KPIs, and SLAs for response time, resolution, and satisfaction. Use data, analytics, and member feedback to continuously improve service journeys and reduce friction. Drive first-contact resolution, self-service adoption, and channel optimization. Implement data-driven forecasting and workforce planning to balance cost, coverage, and experience. Monitor and improve productivity, quality, and cost-to-serve metrics. Lead business continuity and disaster recovery planning for contact center operations. Build, develop, and lead a high-performing leadership team and workforce. Champion a culture of continuous improvement, innovation, accountability, and member advocacy. Ensure all contact center operations comply with applicable regulations, privacy standards, and internal controls (e.g., GLBA, UDAAP, record retention). Qualifications Experience implementing CCaaS platforms (e.g., Genesys, NICE, Five9, Amazon Connect, similar). Bachelor's degree in Business, Technology, Operations, or related field or 8+ years of progressive experience in contact center leadership, operations, or digital service delivery. Demonstrated experience leading technology transformations within a contact center environment. Strong understanding of AI, automation, and digital self-service technologies. Experience in financial services or a regulated environment (credit union or banking experience strongly preferred). Familiarity with AI governance, data analytics, and customer journey mapping. Experience supporting mergers, growth, or large-scale operational change. Lean, Six Sigma, or service design certifications a plus. Benefits: RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits, a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends. In alignment with our commitment to pay transparency, we're pleased to share that the base salary range for this position is $120,000 - $135,000, excluding fringe benefits or potential incentives. If you're hired at Rockland Federal Credit Union, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer. Please note that the range provided reflects the full base pay for this role. We also offer a comprehensive compensation and benefits package designed to support your overall well-being and success. Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

We are looking for an experienced professional with a strong background in mortgage or real estate to join our team as a Loan Servicing Representative. This role requires a detail-oriented, proactive individual who thrives in a fast-paced environment and is passionate about delivering exceptional service to both internal and external members. If you're ready to build a career-not just find your next job-this is your opportunity to become part of something bigger. Key Responsibilities * Review and evaluate member and investor servicing requests, ensuring compliance with applicable procedures and guidelines * Processing more complex servicing requests in relation to real estate secured and commercial loans * Manage the department's ticketing system, including responding to inquiries and assigning tasks appropriately * Maintain high task quality and ensure adherence to internal procedures * Provide guidance, support, and training to fellow loan servicing representatives * Meet established deadlines and performance standards for all servicing functions * Perform additional duties as assigned to support the servicing department Qualifications * High School Diploma or equivalent required * Minimum of 4 years' experience in mortgage servicing, with a focus on advanced or specialized tasks * Familiarity with Keystone loan servicing systems preferred * Knowledge of residential mortgage servicing required; commercial loans, HELOCs, SCRA, and investor loan servicing experience a plus * Excellent verbal and written communication skills * Demonstrated leadership ability and team collaboration * Strong organizational skills with the ability to multitask and work independently * Comfortable adapting to change in a dynamic environment * Strong analytical and problem-solving capabilities * Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.) Work Schedule and Benefits As a Loan Servicing Representative, you will work a 40-hour full-time schedule Monday through Friday. RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits, a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends. Are you ready to apply? If this sounds like what you are looking for, then the next step is to apply! You will need to upload your resume and answer a few basic questions. Our Human Resources team will review your application to determine your qualifications for the position. Our interview process consists of an initial telephone interview with Human Resources, followed by an in-person interview with the hiring manager for qualified candidates. At that point if we are the right fit for each other, you will move to the final steps of references, credit and background check. Apply today and join our team! In alignment with our commitment to pay transparency, we're pleased to share that the base hourly range for this position is $22.00 - $27.00, excluding fringe benefits or potential incentives. If you're hired at Rockland Federal Credit Union, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer. Please note that the range provided reflects the full base pay for this role. We also offer a comprehensive compensation and benefits package designed to support your overall well-being and success. Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.