Support Agent jobs at Rockler Woodworking - 143 jobs

* Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply. * This position may be eligible for remote work for up to 2 days per week, pursuant to the Remote Work Pilot Program. The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City's communities. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp, sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube. DCWP is seeking a Senior Support Specialist to join its IT Services Division to support the agency's core business applications. In this role, you will be responsible for providing advanced support to end-users, customers, or internal teams by troubleshooting complex technical issues, mentoring junior support staff, and contributing to process improvements. You will play a critical role in maintaining high customer satisfaction and ensuring timely resolution of escalated support cases. Major Responsibilities: * Serve as a primary escalation point for complex support issues that cannot be resolved by Tier 1 support; * Troubleshoot and resolve advanced hardware, software, application, and network-related issues; * Deploy applications, scripts and policies through SCCM and Workspace One; * Collaborate with engineering, producion support, and QA teams to resolve deep-rooted technical problems; * Document solutions and create internal knowledge base articles to support team learning and self-service; * Monitor and ensure timely resolution of all open and escalated tickets; * Mentor and coach junior support team members; provide training as needed; * Analyze support trends and recommend improvements to processes, tools, and products; * Participate in on-call rotations and handle high-priority incidents when required; and * Stay current with company products, services, and industry best practices. COMPUTER ASSOC (OPERATIONS) - 13621 Minimum Qualifications 1. A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi- tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment; or 2. A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in "1" above; or 3. A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described in "1" above; or 4. A satisfactory combination of education and/or experience equivalent to "1", "2",or "3" above. However, all candidates must have at least two years of full-time experience as described in "1" above Preferred Skills 1. Industry certifications (e.g., ITIL, CompTIA, Microsoft, Cisco) 2. Experience supporting SaaS, enterprise applications, or cloud-based infrastructure 3. Scripting knowledge (e.g., Python, PowerShell, Bash) is a plus. 55a Program This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program. Public Service Loan Forgiveness As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at ***************************** Residency Requirement New York City Residency is not required for this position Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

IT Helpdesk Support provides both remote & onsite PC and Network support for the organization, which includes multiple locations, following standard procedures and written instructions to accomplish assigned tasks. He or she helps users by answering questions and solving problems in a prompt and supportive fashion. The ideal candidate has at least two years of experience in an IT support/help desk role. Network certification a plus. He or she must have a pleasant and courteous personality, excellent communication and interpersonal skills, and strong problem-solving skills. Responsibilities include, but are not limited to, the following: Provide technical assistance with computer hardware and software Resolve issues for clients via phone, in person, or remotely Setup new computers and devices such as printers, scanners, etc. Preform basic tasks such as setting up user accounts, email accounts, joining computers to an Active Directory domain Track customer issues and resolutions Qualifications: Previous experience in IT, customer service, and/or other related fields Basic understanding of DNS, DHCP, Basic Routing, Active Directory, VPNs and Firewalls Ability to troubleshoot and think on your feet Ability to multi-task Strong troubleshooting and critical thinking skills A+, NET+ (or equivalent experience) are required MCP/MCSE is a huge plus, but not required Excellent customer services skills are a must! Schedule: Monday-Friday*; 8am-5pm (some flexibility; actual hours may vary to ensure coverage and completed tasks) *Weekend work is rare, but may be required in the event of an emergency or an unexpected/planned outage.

About the Opportunity: Come join one of the fastest-growing fintech startups in the U.S! At Jerry, we're on a mission to help car owners save time and money on one of their most expensive and high maintenance assets. Since launching our mobile app in 2019, we have amassed over 4M customers, and expanded beyond insurance shopping to refinancing, safety and repairs to become the #1 rated AllCar app in the App Store. We are looking for a Customer Support Agent to join our growing team! In this role, you will be responsible for helping our existing customers make changes to their current insurance policies from one of Jerry's 55+ insurance carrier partners. From processing service changes to answering questions regarding policy details, you will support our customers with enthusiasm and care. If you are looking for an opportunity to make a measurable difference in the lives of millions, we'd love to hear from you! How you will make an impact: * Respond to inbound calls from existing customers * Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc. * Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy * Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation to make a measurable difference in the lives of millions, we'd love to hear from you! Who you are: * You can multitask and manage multiple competing priorities * You are passionate about helping others * Has 2+ years of experience working in a call center environment Compensation and perks: * Hourly wage: $19.00 - 21.00 * We will pay for your P&C license (expected within 60 days after starting) * Medical, dental, vision insurance, 401K match * Ability to work remotely (we provide work equipment) * Ongoing training and mentorship from our leadership team * An outstanding portfolio of insurance carriers and products - we work with over 55 carriers to ensure we can offer our customers the best options for them Schedule: * Monday, Thursday, Friday: 6am - 4:30pm ET * Saturday: 11:30am - 10pm ET While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at ******************* The successful candidate's starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America's first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers - and we're just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that's disrupting a massive market.

Arcadia is dedicated to happier, healthier days for all. We believe that there is a better healthcare world - one powered by data. Our platform transforms complex, diverse data into a unified foundation for health, helping organizations deliver better care, boost revenue, and lower costs. We're a team of fiercely driven individuals committed to making healthcare more sustainable-and we're looking for passionate people to help us get there. For more information, visit arcadia.io . Why This Role Is Important To Arcadia The Analyst will join the Customer Insights team of a high-growth Population Health and Analytics software company. This role reports to the Manager on Customer Insights, and will involve creation of high value analytics and reporting for Arcadia customers. The ideal candidate loves data and wants to make a difference. We are seeking individuals who rely on data analysis, metrics, and visualizations to make decisions and are passionate about improving the way healthcare is delivered to millions of patients across the country. You should be eager to share healthcare and business intelligence expertise to help Arcadia's customers unlock more from their data. What Success Looks LikeIn 3 months- Gain familiarity with Arcadia's data model, processes, and existing products - Learn the Analytics team's reporting tools (Redshift, QuickSight, DBT) - Understand your core client's needs by reviewing written materials and engaging with our team - Become an expert in Arcadia's dashboard self-authoring product and how to empower our customers - Onboard and shadow with your core teammates In 6 months- Be building value-add reporting for customer base- Provide direct support to client with technical and healthcare subject matter expertise and coaching, especially on customer-authored dashboards and reports- Maintain clear documentation that helps drive decision making forward- Provide support and coverage to your teammates as needed on multiple complex projects using SQL and Dashboarding expertise- Consistently bring thought leadership to the creation of analytics products In 12 months- Maintain strong support for core client, while expanding portfolio to multiple customers- Be able to serve as subject matter expert on Arcadia's dashboard self-authoring product- Proficiently manage multiple customer projects with on-time deliverables of creative insights- Continued support and coverage of our team's portfolio of work, building towards ownership of work What You'll Be Doing Assist in development of complex SQL data models that support large scale Behavioral Health performance monitoring and Risk Stratification algorithms that impact members and health plans Support delivery of customer-facing dashboards, reports, and presentations distilling complex information into concise visuals and written insights to support critical decision points Deeply support our customers' use of Arcadia's analytics products including query- and dashboard-building platforms, providing hand-holding and co-development of code and content to clients Collaborate with talented colleagues - Product Managers, Analysts, and Data Scientists - across teams What You'll Bring 2+ years of healthcare analytics experience Passion and patience for documentation and hands-on client support Comfortable speaking with clients about their objectives and translating those into deliverables Experience analyzing healthcare data Experience with project planning and timeline management on complex analytic projects Ability to query and manipulate relational databases with SQL Experience with a business intelligence dashboarding tool such as QuickSight, Tableau, or Power BI Eagerness to learn, a detail-oriented mindset, and a creative approach to problem solving Would Love for You to Have Experience working at or with government agencies, behavioral healthcare providers, health plans A passion for communicating data through clear and compelling visual design Experience hands-on coaching on technical tools in a virtual environment Experience with healthcare quality measure specifications and claims data Experience with the AWS platform Advanced SQL skills with version control (Github), and DBT Experience using collaboration tools such as Jira and Confluence What You'll Get Contribute to high visibility, high impact customer innovation in Behavioral Healthcare monitoring at massive scale Analyze large data sets on Arcadia's custom data model built by analysts for analysts Create value add IP, including predictive models, and quickly distribute it to Arcadia customers Support a variety of customers in the healthcare space - all focused on pulling healthcare tech into modernity A collaborative team with decades of collective experience in population health and data science Be a part of a mission-driven company that is transforming the healthcare industry by changing the way patients receive care, and how A flexible, remote friendly company with personality and heart Employee driven programs and initiatives for personal and professional development Be a member of the Arcadian and Barkadian Community Competitive compensation and amazing benefits including FTO About ArcadiaArcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. We do this by aggregating large amounts of disparate data, applying algorithms to identify opportunities to provide better patient care, and making those opportunities actionable by physicians at the point of care in near-real time. We are passionate about helping our customers drive meaningful outcomes. We are growing fast and have emerged as a market leader in the highly competitive population health management software market and have been recognized by industry analysts KLAS, IDC, Forrester, and Chilmark for our leadership. For a better sense of our brand and products, please explore our website. Protect YourselfIf you have concerns about the authenticity of a job offer or recruitment-related communication claiming to be from Arcadia, we encourage you to verify by contacting us directly at ************** and select option 3. For more information, visit our website. This position is responsible for following all Security policies and procedures in order to protect all PHI under Arcadia's custodianship as well as Arcadia Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.

Serpentini Orrville is looking to ADD a Full or part time BDC Customer Care Specialist to our team! We are just too darn busy and need help! The right candidate will have excellent interpersonal and communication skills.. This position answers incoming service calls, and makes outbound calls, texts and emails to previous customers, recall lists, and other manifest lists in an effort to schedule appointments for our service department team. $36,000-$60,000 per year! You will be utilizing, calls, texts, emails - So grammar and a comfort level with being on the phone is important ZERO Experience is ok - Great opportunity for a student or someone looking to supplement their full time income. Opportunity for advancement into other departments as our company INSISTS on home grown talent! Benefits 401(k) plan Paid time off Opportunities for advancement Employee discounts Serrpentini Auto Group has proudly been serving the Greater Cleveland region for over 40 years with our 6 locations in Strongsville, Medina, Orrville, Westlake, Tallmadge, and Willoughby Hills. Customer service is at our core, and our goal is to deliver not only a stress free car buying experience, but an easy and enjoyable car-ownership experience. When you join our team, you join the Serpentini family! We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

At Fetch, we're dedicated to helping pets live their healthiest and happiest lives. Our comprehensive insurance coverage is designed with modern pet parents in mind, and we're proud to support the veterinary, shelter, and breeder communities. We believe in ensuring pets receive the best care possible and are committed to making that vision a reality every day. Fetch is a high-growth Warburg Pincus portfolio company with an expanding team of over 350 pet-loving employees working together to shape the future of pet health and wellness. About the Industry The pet insurance industry is more important than ever, offering peace of mind and financial protection for pet owners. The sector is expanding quickly, fueled by growing awareness of the need for accessible, high-quality veterinary care. With advances in veterinary medicine, pets now have access to the most effective treatments available, making pet insurance an essential component of modern pet care. Property & Casualty License Required Fetch Pet Insurance, a tech-enabled pet wellness company, has consistently been an innovative leader in the pet insurance industry, offering the most extensive and all-inclusive pet insurance and health advice. Put simply, Fetch makes vet bills affordable. We offer a comprehensive product that does not have any restrictions based on breed, age, or size. We are believers in helping pets get through their bad days but also focus on extending the good days. How do we do that? - through a wide portfolio of products + offerings, which include Fetch Health Forecast, our pet health and lifestyle blog, The Dig, and our partnerships with Project Street Vet and animal no-kill shelters across North America. At Fetch, you are a part of that innovation. We value transparency among our coworkers and always have an open line of communication. Ask anyone who works here, it is an all-hands-on-deck, cross-functional, collaborative effort, where you will be able to interact with brilliant, creative, like-minded individuals who have an equally immense passion for pets. JOB OVERVIEW The Member Experience Associate III role is for highly skilled support experts with a proven record of performance and product mastery. These individuals are senior subject matter experts who set the standard for excellence within the Customer Experience team by managing the most complex and sensitive policyholder interactions. An active Property and Casualty license is required for two years. A minimum of three years of call center experience is required. RESPONSIBILITIES Manage complex, escalated, and critical policyholder issues (e.g., billing disputes, complex claims, policy changes) to deliver effective, compliant, and first-call-resolutions. Serve as a subject matter expert and policy resource for the entire team, providing real-time peer mentorship and in-depth guidance on complex policy features, coverage options, and regulatory requirements. Assist leadership in piloting new service strategies and understanding complex customer interaction trends by proactively identifying service gaps and procedural inefficiencies. Model best practices for communication, customer education, and quality assurance, ensuring customers fully understand the value of their pet insurance investment. REQUIREMENTS A minimum of five (3) years in a call center environment Expert-level communication and negotiation skills with the ability to navigate emotionally charged conversations and complex objections Advanced understanding of customer lifecycle, competitive positioning, and value articulation in subscription-based or insurance products Demonstrated ability to analyze data and trends to inform retention strategy and decision-making Comfortable acting as a peer mentor, trainer, and strategic contributor without formal leadership authority High degree of professionalism, empathy, and composure under pressure Strong business acumen with the ability to align individual actions to organizational performance metrics Proficient in CRM systems, analytics dashboards, G-Suite, and call management tools Bilingual candidates (English/Spanish) encouraged to apply Must hold and maintain a General Lines Property & Casualty (P&C) license across multiple states; company will sponsor licensing where applicable As a company, we understand the importance of work-life balance and prioritize the mental health + well-being of our employees, ensuring you can thrive both professionally and personally. COMPENSATION This is a full-time position, employees receive competitive compensation. Hourly base: $25.00, plus bonus Not just pets, we want our employees to live their best lives, too - here at Fetch, you will have: 401k matching PTO - 20 days accrued annually, 9 holidays, 1 floating holiday One additional day of PTO is added each year on your anniversary with the company; a maximum of 30 days Volunteering - eligible to earn up to 8 floating holiday hours per calendar year Educational Assistance Programs Department incentive perks Fetch Pet Insurance discount - 50% off, up to $2000 savings/year WORK-FROM-HOME SET-UP Subscription to a reliable high-speed internet connection (minimum of 100 Mbps download and 30 Mbps upload speed) A quiet, dedicated place to work in your home that is not easily disrupted by background noises or regular distractions Office space must be large enough to accommodate two 19” monitors, a laptop, mouse, keyboard, and headset. Ability to set up and connect (with instructions and remote IT team assistance) equipment that is shipped to your home If you are passionate about furry friends and eager to educate pet owners on the value of protecting their beloved companions, this job is perfect! Join us at Fetch, where we help pets live their best lives and empower our employees to live theirs. Benefits & Perks At Fetch, we recognize the importance of work-life balance and prioritize our employees' mental health and well-being, ensuring everyone can flourish both professionally and personally. Not just pets, we want our employees to live their best lives too - here at Fetch, you have access to the valuable benefits listed below. Comprehensive Medical, dental, and vision plan for you and your family Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) are available Highly competitive 401(k) matching Generous 20-day PTO Policy, with rollover options. Earn an additional day of PTO each year on your anniversary with Fetch, for a maximum of 30 days Paid company (9) holidays, including (1) floating holiday Fetch Pet Insurance discount - up to 50% off, up to $1,000 savings/year Educational Assistance Program Fetch Discount Perks Program Volunteering - earn up to 8 hours per calendar year at nonprofit organizations NYC Office Amenities: Pet-friendly environment, free lunch, snacks, and additional amenities; transit accessible Employee Referral Incentive Tuition Assistance Commuter Benefits Employee Assistance Program (EAP) Recruiting Fraud Alert At Fetch, your personal information and online safety are paramount. Please be aware that only Fetch Recruiters and Hiring Managers will contact you regarding your application or background. All official communications from Fetch employees will originate from a fetchpet.com email address. You will never be asked for payments, financial details, or sensitive information like social security numbers by our Recruiters or Hiring Managers. EEO Statement Fetch is proud to be an equal opportunity employer. We're committed to building a workplace that reflects the diversity of pet parents everywhere-hiring and developing individuals from all backgrounds and experiences to strengthen our inclusive, collaborative culture. We welcome applications from all qualified candidates regardless of race, color, religion, national origin, sex, gender, age, marital status, appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, student status, political affiliation, military or veteran status, citizenship, genetic information, or any other status protected by law. Fetch will provide reasonable accommodations for individuals with disabilities throughout the hiring process. If you need assistance or an accommodation to apply, please contact us at ******************* Read our Privacy Notice for California Residents Pay Range$25-$28.85 USD Recruiting Fraud Alert At Fetch, your personal information and online safety are paramount. Please be aware that only Fetch Recruiters and Hiring Managers will contact you regarding your application or background. All official communications from Fetch employees will originate from a fetchpet.com email address. You will never be asked for payments, financial details, or sensitive information like social security numbers by our Recruiters or Hiring Managers. EEO Statement Fetch is proud to be an equal opportunity employer. We're committed to building a workplace that reflects the diversity of pet parents everywhere-hiring and developing individuals from all backgrounds and experiences to strengthen our inclusive, collaborative culture. We welcome applications from all qualified candidates regardless of race, color, religion, national origin, sex, gender, age, marital status, appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, student status, political affiliation, military or veteran status, citizenship, genetic information, or any other status protected by law. Fetch will provide reasonable accommodations for individuals with disabilities throughout the hiring process. If you need assistance or an accommodation to apply, please contact us at ******************* Read our Privacy Notice for California Residents

A World-Class Team BJ's Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We're a team built on purpose and opportunity. Join us and be part of something meaningful. Why You'll Love Working at BJ's At BJ's Wholesale Club, our team members are at the heart of everything we do. That's why we offer a comprehensive benefits package designed to support your health, well-being and future - both on and off the job. When you grow, we grow. Here's just some of what you can look forward to: Weekly Pay: Get paid every week so that you can manage your money on your terms. Free BJ's Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.* Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.* Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.* 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).* Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ's common stock at a 15% discount.* *Eligibility requirements vary by position. : The Sr Regional IT Field Support Engineer is responsible for delivering hands-on and remote technical support to BJ's Wholesale Club locations within an assigned territory. This role focuses on ensuring the reliability and performance of in-store technology, including point of sale (POS) systems, fuel stations, hardware, End user computing (EUC), printers, mobile devices, wireless networks, and back-office applications critical to the club & fuel operations. The engineer will also maintain and oversee the sanitation of IT infrastructure in the store's computer rooms, MDF/IDF cabinets and demarc (demarcation point) in the club & fuel sites. The engineer will report to the director managing the field support team. The engineer will work closely with Store & Fuel operations management, the corporate IT teams, and third-party vendors to resolve issues, support deployments, and implement process improvements that enhance the member experience and drive operational efficiency. Responsibilities: Serve as the primary point of contact for hardware and software support issues within assigned clubs and fuel stations. Diagnose, troubleshoot, and resolve issues involving: POS terminals, scanners, printers, and payment processing devices. Fuel station terminals, controllers, and related systems. Member-facing kiosks and self-checkout units. Store and fuel stations network connectivity (wired and wireless). Inventory management and back-office applications. Escalate complex problems to senior IT staff or vendors as needed, while maintaining ownership until resolution. Assist in the installation and configuration of new systems, hardware refreshes, and software upgrades in clubs and fuel stations. Provide on-site support for new club and fuel stations scheduled for opening within the assigned territory. Provide on-site support for club and fuel remodel initiatives that require the reconfigurations or movement of technology (e.g., movement or installation of low voltage wiring or the addition or removal of EUC, etc.) Support the rollout of corporate initiatives, such as technology migrations, security enhancements, and application deployments. Perform routine preventive maintenance to minimize downtime and extend the life of equipment. Ensure adherence to BJ's security policies and PCI compliance standards. Assist with audits, and inventory tracking of IT assets, and accurate record-keeping. Partner with Club and Fuel Management and Corporate IT teams to identify technology needs and recommend solutions. Document all support activities, configurations, incidents, requests, changes, and problems resolutions in the IT ticketing system ServiceNow. Provide training to in store associates on the proper use of hardware and applications as required. Required Qualifications: Associate's degree in information technology or a related field preferred. 5+ years of experience supporting retail or fuel station technology environments. Working knowledge of: POS hardware and software platforms (Toshiba or NCR POS preferred) Fuel stations systems and terminals (Dresser Wayne, or similar) Networking fundamentals (TCP/IP, wireless, VLANs) Windows operating systems and common retail applications Proven troubleshooting, problem-solving and critical thinking skills in a multi-site environment. Valid driver's license with the ability to travel regionally 75% of the time with flexibility to travel beyond the assigned region 25% of the time. Desired Skills: Experience with remote support tools and ITSM/ticketing platforms (ServiceNow or similar solution). Effective communication and interpersonal skills to work effectively with non-technical end users. Ability to prioritize workload and respond to urgent situations calmly and professionally. Familiarity with mobile device management (MDM) and barcode scanning technology (UPC-A, EAN-13, GS1, etc.). Work Environment: Regional travel to BJ's Wholesale Club locations and fuel stations is required. Flexibility to travel to adjacent regions or to the corporate office in Massachusetts as needed. Occasional after-hours or weekend support may be necessary for critical incidents or system upgrades. Lifting and transporting equipment up to 50 lbs. may be required. This job description outlines the primary duties and responsibilities of the Sr Regional IT support engineer - In-Store & Fuel Station Systems and is not intended to be exhaustive. The employee may perform other related duties as assigned to meet the ongoing needs of the organization. In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ's Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $98,000.00 - $128,500.00

MICRO CENTER is the nation's leading computer and electronic device retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. If you have a passion for computers & electronics, Micro Center is the place for you! It is Micro Center's core promise to take care of our associates and customers. We are currently seeking energetic TECHNICAL SUPPORT REPRESENTATIVES who are passionate about customer service and skilled in turning technical expertise into sales opportunities. We offer both full-time and part-time availability between the hours of 9 AM and midnight Monday-Saturday and 11 AM to 9 PM Sundays at our Corporate Office Contact Center, with openings for bilingual Spanish-speaking representatives as well. We will train you to be the best that you can be!!! No previous experience at a corporate call center is necessary. Join our high-spirited team with contests, parties, and more! Plus, receive top-tier training to enhance your skills and grow your career. Our Technical Support representatives play a vital role in delivering exceptional technical support while driving sales through service solutions. By assisting customers with troubleshooting, product setup, and issue resolution, you'll identify opportunities to recommend upgrades, accessories, and additional services that enhance their experience. If you enjoy solving problems and helping customers, get the most out of their products while growing sales, this is the perfect role for you! MAJOR RESPONSIBILITIES * Manage large amounts of inbound contacts promptly via Phones, Chat, Text, and Email. * Maintain a general understanding of current consumer electronic devices and technology. * Identify customers' needs, clarify information, qualify issues, and offer solutions. * Personalize support to improve customer satisfaction. * Accurately document all customer contacts and enter them into the appropriate database. * Develop and maintain effective working relationships to ensure teamwork. * Meet personal/team goals. * Flexibility to work some during the weekends is highly desirable. EDUCATION & EXPERIENCE: * High School diploma with one year related experience in a customer service or related role preferred. * Skilled at listening and problem-solving. * Strong verbal and written communication * Bi-lingual Spanish-speaking candidates are encouraged to apply. * Proficient typing skills are needed. * Able to multitask while setting priorities. * Adjust and adapt to unique customer types. * Passion for technology including computers & electronics is a definite plus - have fun at work with products you love! MICRO CENTER OFFERS EXCEPTIONAL BENEFITS: Micro Center has great perks & benefits that include an excellent discount on computers & electronics that can be shared with family & friends. Even a generous tuition reimbursement & education discount program is available. Plenty of on the job training, treats & raffles are regular perks as well! Join our energetic, casual & fun Micro Center team today! * Employee Discount that includes a Friends & Family Discount Program * Tuition Reimbursement & Education Discounts * Paid Time Off for Regular Associates * Benefit Coverage for Regular Full-Time Associates * Esteemed Vendor & Company Job Training * Career Advancement Opportunities Micro Center is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places. Micro Center is an Equal Opportunity Employer.

Are you the next Ubique Employee? Come be a part of our dynamic team! Ubique Group is a digital forward, consumer-driven powerhouse featuring an expansive portfolio of furniture brands. With over 20 years of building multiple brands from inception to success, Ubique Group offers a wide assortment of furniture solutions and furnishings that represent a perfect balance of form, function and style. At Ubique Group our fingers aren't just on the pulse of the marketplace, we anticipate it, transforming the typical point-and-click shopping experience into an inspired, rewarding consumer journey. Ubique Group is more than a company; we are a community of passionate, hard-working, and supportive people who believe in our business and each other. We champion the individual capabilities of our employees and the collective power of the team, and extend that commitment to our surrounding families and communities. Our goal is to meet the best service standards as we work to deliver the highest level of customer satisfaction! Job Summary: The Specialist, Customer Success Support plays a critical role in ensuring the seamless processing and fulfillment of customer orders within the retail trade sector. This position is responsible for managing the entire order lifecycle, from order entry and verification to coordination with logistics and customer service teams to guarantee timely delivery. This role requires close collaboration with internal departments and external partners to resolve any order discrepancies or issues, thereby maintaining high customer satisfaction levels. The Specialist will also analyze order data to identify trends and recommend process improvements that enhance operational efficiency. Ultimately, this position ensures that customer expectations are met or exceeded through accurate, efficient, and proactive order management practices. Minimum Qualifications: High school diploma or equivalent; Associate's or Bachelor's degree preferred. Minimum of 2 years' experience in order management, customer service, or a related field within retail or supply chain environments. Proficiency with order management systems and Microsoft Office Suite, especially Excel. Strong organizational skills with the ability to manage multiple priorities and deadlines. Excellent communication skills, both written and verbal. Preferred Qualifications: Experience working in retail trade or e-commerce order fulfillment. Familiarity with ERP systems such as SAP, Oracle, or similar platforms. Knowledge of inventory management and logistics processes. Demonstrated ability to analyze data and generate actionable insights. Experience working in a remote or distributed team environment. Responsibilities: Process and verify customer orders accurately and efficiently using order management systems. Coordinate with warehouse, logistics, and customer service teams to ensure timely order fulfillment and delivery. Monitor order status and proactively communicate with customers and internal stakeholders regarding any delays or issues. Investigate and resolve order discrepancies, returns, and cancellations in a timely manner. Maintain detailed records of orders and transactions to support reporting and audit requirements. Collaborate with cross-functional teams to identify and implement process improvements in order management workflows. Provide support for special order requests and manage exceptions as needed. Maintain a professional presence in all virtual meetings, including keeping the camera on unless otherwise approved. Consistently meet daily performance targets. (Performance metrics step up progressively at 15, 20, and 45 days) 30+ orders entered per day 50+ cases closed per day Sub 3% order entry error rate CSAT (customer review) score of 3.0 or higher Skills: The Specialist will utilize strong organizational and communication skills daily to manage and track orders accurately, ensuring all stakeholders are informed of order statuses and any issues. Proficiency in order management and ERP systems enables efficient processing and resolution of order discrepancies. Analytical skills are applied to review order data, identify trends, and recommend improvements that enhance operational workflows. Collaboration skills are essential for working effectively with cross-functional teams such as logistics, warehouse, and customer service to meet customer expectations. Additionally, adaptability and problem-solving skills are critical in managing exceptions and special-order requests in a dynamic retail environment. Physical Requirements: Prolonged periods of sitting and working on a computer Must be able to lift 15 pounds at a time Benefits: Position is fully remote We offer a competitive benefit package that includes: Major medical, dental, and vision benefits available day one no waiting period Company-paid life insurance and employee assistance program for all employees 401K with company match Employee discount on Ubique Group products Free office chair and desk for remote employees Employee-led organization Ubique Cares engages in monthly and quarterly employee engagement activities packed with fun and giveaways! Ubique offers 9 paid holidays plus 1 floating holiday per year and up to 13 Accrued PTO days per year D/V/F/M EOE

Technology drives ALDI. And our National IT Services department drives our technology. As part of this team, your innovations will touch every part of our organization - from Finance and Project Management to Logistics, Operations, Warehouse and more. Working with a team of IT Managers, Analysts, Specialists and Service Desk Technicians, you'll help drive cutting-edge initiatives that will ensure the success of our company and your career. Join our dynamic corporate team as an IT Support Technician and play a pivotal role in powering our nationwide operations! In this engaging position, you will be the go-to expert for IT ticket support, problem resolution, providing hands-on assistance for walk-up issues, and managing profile setups with precision. Your problem-solving skills will shine as you troubleshoot a variety of systems, ensuring seamless technology experiences for employees across the country. If you're passionate about technology and enjoy a fast-paced, supportive environment where your expertise makes a real impact, this is the perfect opportunity for you to grow and thrive! Position Type: Full-Time Starting Wage: $24.50 per hour Wage Increases: Year 2 - $25.25 | Year 3 - $26.25 | Year 4 - $27.00 Work Location: Dublin, OH Duties and Responsibilities: Must be able to perform duties with or without reasonable accommodation. * Answers incoming support requests regarding hardware, software or network issues in a timely manner; creates a ticket and documents issue through full and timely resolution. * Provides support to National Services Offices, divisions and/or stores and contacts appropriate internal personnel or external vendors when further expertise is required. * Notifies their direct leader of recurring issues providing suggested process improvements. * Escalates to the appropriate level of support and/or management when necessary. * Suggests process improvements to their leader in areas that could positively impact the business and the level of support. * Performs all assigned tasks accurately, efficiently, and in accordance with applicable policies and procedures. * Complies with ALDI privacy and security requirements and policies if job responsibilities include possible access to confidential and/or sensitive information. * Other duties as assigned. Job-specific Competencies: Knowledge/Skills/Abilities * Consistently demonstrates the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role. * Gives attention to detail and follows instruction. * Excellent verbal and written communication skills. * Ability to prioritize and work under strict deadlines. * Ability to work both independently and within a team environment. * Ability to stay organized and multi-task efficiently. * Ability to interpret and apply company policies and procedures. * Knowledge of business system and processing requirements. * Proficient with office productivity software. * Develops and maintains positive relationships with internal and external parties. * Prepares written materials to meet purpose and audience. Education and Experience: * High School Diploma / GED required or, a combination of education and experience providing equivalent knowledge required. Physical Requirements: * Work may be performed in an office, remote office or a combination of both where a computer and office equipment may be used as needed to perform duties. * Regularly required to sit, reach, grasp, stand and move from one area to another. * Constantly and repeatedly use keyboard/mouse. * Occasionally required to push, pull, bend, lift and move up to 50 lbs. * Occasionally required to handle small computer components to perform tasks. * Regularly required to read and identify small status listings, markings and components. Travel: * Minimal travel required as needed for job related duties such as training, project work and administrative tasks.

Technology drives ALDI. And our National IT Services department drives our technology. As part of this team, your innovations will touch every part of our organization - from Finance and Project Management to Logistics, Operations, Warehouse and more. Working with a team of IT Managers, Analysts, Specialists and Service Desk Technicians, you'll help drive cutting-edge initiatives that will ensure the success of our company and your career. Join our dynamic corporate team as an IT Support Technician and play a pivotal role in powering our nationwide operations! In this engaging position, you will be the go-to expert for IT ticket support, problem resolution, providing hands-on assistance for walk-up issues, and managing profile setups with precision. Your problem-solving skills will shine as you troubleshoot a variety of systems, ensuring seamless technology experiences for employees across the country. If you're passionate about technology and enjoy a fast-paced, supportive environment where your expertise makes a real impact, this is the perfect opportunity for you to grow and thrive! **Position Type:** Full-Time **Starting Wage:** $24.50 per hour **Wage Increases:** Year 2 - $25.25 | Year 3 - $26.25 | Year 4 - $27.00 **Work Location:** Dublin, OH **Duties and Responsibilities:** Must be able to perform duties with or without reasonable accommodation. - Answers incoming support requests regarding hardware, software or network issues in a timely manner; creates a ticket and documents issue through full and timely resolution. - Provides support to National Services Offices, divisions and/or stores and contacts appropriate internal personnel or external vendors when further expertise is required. - Notifies their direct leader of recurring issues providing suggested process improvements. - Escalates to the appropriate level of support and/or management when necessary. - Suggests process improvements to their leader in areas that could positively impact the business and the level of support. - Performs all assigned tasks accurately, efficiently, and in accordance with applicable policies and procedures. - Complies with ALDI privacy and security requirements and policies if job responsibilities include possible access to confidential and/or sensitive information. - Other duties as assigned. **Job-specific Competencies:** Knowledge/Skills/Abilities - Consistently demonstrates the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role. - Gives attention to detail and follows instruction. - Excellent verbal and written communication skills. - Ability to prioritize and work under strict deadlines. - Ability to work both independently and within a team environment. - Ability to stay organized and multi-task efficiently. - Ability to interpret and apply company policies and procedures. - Knowledge of business system and processing requirements. - Proficient with office productivity software. - Develops and maintains positive relationships with internal and external parties. - Prepares written materials to meet purpose and audience. **Education and Experience:** - High School Diploma / GED required or, a combination of education and experience providing equivalent knowledge required. **Physical Requirements:** - Work may be performed in an office, remote office or a combination of both where a computer and office equipment may be used as needed to perform duties. - Regularly required to sit, reach, grasp, stand and move from one area to another. - Constantly and repeatedly use keyboard/mouse. - Occasionally required to push, pull, bend, lift and move up to 50 lbs. - Occasionally required to handle small computer components to perform tasks. - Regularly required to read and identify small status listings, markings and components. **Travel:** - Minimal travel required as needed for job related duties such as training, project work and administrative tasks. ALDI offers **competitive wages and benefits,** including: + 401(k) Plan + Company 401(k) Matching Contributions + Employee Assistance Program (EAP) + PerkSpot National Discount Program In addition, **eligible employees** are offered: + Medical, Prescription, Dental & Vision Insurance + Generous Vacation Time & 7 Paid Holidays + Up to 6 Weeks Paid Parental Leave at 100% of pay + Up to 2 Weeks Paid Caregiver Leave at 100% of pay + Short and Long-Term Disability Insurance + Life, Dependent Life and AD&D Insurance + Voluntary Term Life Insurance Click here to learn more about the benefits ALDI has to offer (********************************* _ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law._

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in. Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. The Sales Support Associate role is an integral part of the store's overall success and efficiency; demanding direct attention to our brand commitment when servicing our customers. Leaving a lasting impression on our customers through friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effective work, supporting the flow of product from the moment of receipt through the point of sale is essential to this role. Sample of tasks required of role: CASH WRAP: Greeting the customer with a smile and with eye contact and offering your name Interact genuinely and naturally with the customer Read cues and determine customers' needs Conduct email/name capture, where permitted by law Maintain accuracy when operating POS Maintain cash wrap organization and cleanliness Suggest multiple add‐ons and sell gift cards Maintain cash and POS media accurately and in compliance with Coach policy Create lasting impression by genuinely thanking customer and provide reason to return Represent Coach brand appropriately STOCKROOM / WAREHOUSE: Receive shipment and transfers Notify Store Management when new product arrives Scan cartons/transfers, verifying store information is correct Communicate all discrepancies to Store Management Process shipment/transfers according to Coach standards and timeframes Organize and clean stock room daily; to include offsite / remote warehouse as applicable Shift/organize product in the stockroom; react to sell through and make room for new product Manage stock levels/product ownership in back-of-house and sales floor Prepare and conduct regular cycle counts, as directed Participate in store physical inventory counts, as scheduled Maintain Company Loss Prevention standards SALES FLOOR: Regularly analyze sales floor to assess replenishment needs Replenish sales floor/assigned zone React to sell through and execute visual merchandising needs. Support sales floor activities, as directed Effectively communicate information pertaining to price points, features/benefits, color and stock availability to multiple customers Respond to customer requests confidently; partner with sales team or Store Management, when needed Upkeep housekeeping standards Competencies required: Drive For Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect. Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings. Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high tension situations comfortably. Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything. Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing, especially in the face of resistance or setbacks. Dealing with Ambiguity: Can effectively cope with change. Can shift gears comfortably. Can decide to act without having the total picture. Does not get upset when things are up in the air. Doesn't have to finish things before moving on. Can comfortably handle risk and uncertainty. Additional Requirements Experience: 1- 3 years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. Possesses current knowledge of fashion trends and competition in the marketplace. Education: High school diploma or equivalent; college degree preferred. Technical: Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets. Physical: Ability to execute at a fast pace. Ability to communicate effectively with customers and team. Ability to maneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers. Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexible schedule, including nights, weekends, and holidays high retail traffic and sales days (including but not limited to the day after Thanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.). Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements. Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action, employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at ************** Our Competencies for All Employees Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary. Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. Our Competencies for All People Managers Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team. Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at ************** or ****************************** Visit Coach at ************** Work Setup BASE PAY RANGE $15.00 TO $16.25 General Description of All Benefits: Our company offers a number of benefits to eligible employees, including health benefits (medical, dental, vision), life insurance and disability insurance. Eligible employees are also able to enroll in our company's 401(k) savings plan and take paid time off for wellness needs and vacations. For additional information about our benefits Click Here - U.S Store Compensation & Benefits General Description of Other Compensation: Eligible employees will be able to receive discounts on certain products and incentive compensation.

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used-and loved-for generations. Description The IT Service Desk Supervisor is responsible for leading the service desk and providing effective IT support services to end-users across the organization. This role ensures the smooth operation of the IT services by managing day-to-day activities, improving support processes, and enhancing customer satisfaction. The IT Service Desk Supervisor is also accountable for incident resolution, service request management, and continuous improvement of service delivery as well as managing and coordinating on-site IT support for the organization's remote locations, including offices, retail locations, or other field-based operations. Essential Duties & Responsibilities · Team Leadership: Manage, mentor, and develop the teams, including setting performance objectives, conducting regular reviews, and providing training to enhance technical and customer service skills. · Service Desk Operations: Oversee the daily operations of the IT service desk, ensuring timely and efficient handling of service requests and incidents. · Performance Monitoring: Monitor operations performance through key performance indicators (KPIs) and provide regular reports on ticket volumes, resolution times, and customer satisfaction. · Process Improvement: Continuously improve service desk processes, implement automation where possible, and ensure alignment with ITIL or other service management frameworks. · Incident & Request Management: Ensure proper incident categorization, prioritization, and resolution in line with service-level objectives (SLOs) and ITIL best practices. · Customer Service: Maintain a high level of customer satisfaction by ensuring the service desk provides consistent, high-quality, and user-friendly support to internal staff. · Escalation Management: Handle escalated technical issues and ensure appropriate resolution, engaging other IT teams or vendors when necessary. · Knowledge Management: Ensure the creation, maintenance, and accessibility of a knowledge base for the service desk, including documentation of common issues, troubleshooting steps, and user guides. · Travel Management: Plan and coordinate travel logistics for field support technicians, ensuring efficient and cost-effective support coverage. · Compliance & Security: Ensure all operations support activities adhere to organizational security policies and compliance requirements, including the handling of sensitive data and securing IT assets. · Vendor Coordination: Work with third-party vendors to resolve hardware, software, or network issues as needed, ensuring minimal disruption to operations. Requirements: · Business Focus - Understands business drivers and how technology enables them; ensures that all technology provided solves a business problem or enables business to increase revenue more than the total cost of ownership. · Communication - Expresses clearly and effectively when speaking and/or writing to individuals or groups; listens attentively; ensures that information is understood by all parties; shares information in a timely manner using the most appropriate method; presents well-organized information in a group setting. · Execution - Follows logical approaches to completing work; brings work from inception to successful completion; translates strategies into step-by-step plans for action; monitors work progress to completion; effectively prioritizes; pays close attention to detail. · Accountability - Takes responsibility for all work activities and personal actions; follows through on commitments; implements decisions that have been agreed upon; maintains confidentiality with sensitive information; acknowledges and learns from mistakes without blaming others; recognizes the impact of one's behavior on others. · Adaptability - Responds to changing circumstances by being innovative and altering behavior to better fit different situations; consistently exhibits optimism and energy; learns new skills, performs work in different ways; successfully works with new colleagues; professionally deals with personal discomfort in a changing work environment; willing to be flexible; remains calm in stressful situations. · Problem Solving - Generates creative approaches to addressing problems and opportunities; identifies and weighs options, makes sound decisions after reviewing all relevant information; anticipates and plans for potential problems; takes calculated risks; recognizes impact of solutions. Skills Experience: · Bachelor's degree in computer related discipline, or equivalent experience · 4+ years' experience managing enterprise Service Desk · A+ Certification or equivalent experience · ITIL Certification or equivalent experience · Has knowledge of commonly used concepts, practices, and procedures used to deliver and report enterprise service support · FreshService, JIRA (JSM), or equivalent, IT Service Management tool and workflow automation · Remote leadership experience Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used-and loved-for generations. Description The IT Service Desk Supervisor is responsible for leading the service desk and providing effective IT support services to end-users across the organization. This role ensures the smooth operation of the IT services by managing day-to-day activities, improving support processes, and enhancing customer satisfaction. The IT Service Desk Supervisor is also accountable for incident resolution, service request management, and continuous improvement of service delivery as well as managing and coordinating on-site IT support for the organization's remote locations, including offices, retail locations, or other field-based operations. Essential Duties & Responsibilities * Team Leadership: Manage, mentor, and develop the teams, including setting performance objectives, conducting regular reviews, and providing training to enhance technical and customer service skills. * Service Desk Operations: Oversee the daily operations of the IT service desk, ensuring timely and efficient handling of service requests and incidents. * Performance Monitoring: Monitor operations performance through key performance indicators (KPIs) and provide regular reports on ticket volumes, resolution times, and customer satisfaction. * Process Improvement: Continuously improve service desk processes, implement automation where possible, and ensure alignment with ITIL or other service management frameworks. * Incident & Request Management: Ensure proper incident categorization, prioritization, and resolution in line with service-level objectives (SLOs) and ITIL best practices. * Customer Service: Maintain a high level of customer satisfaction by ensuring the service desk provides consistent, high-quality, and user-friendly support to internal staff. * Escalation Management: Handle escalated technical issues and ensure appropriate resolution, engaging other IT teams or vendors when necessary. * Knowledge Management: Ensure the creation, maintenance, and accessibility of a knowledge base for the service desk, including documentation of common issues, troubleshooting steps, and user guides. * Travel Management: Plan and coordinate travel logistics for field support technicians, ensuring efficient and cost-effective support coverage. * Compliance & Security: Ensure all operations support activities adhere to organizational security policies and compliance requirements, including the handling of sensitive data and securing IT assets. * Vendor Coordination: Work with third-party vendors to resolve hardware, software, or network issues as needed, ensuring minimal disruption to operations. Requirements: * Business Focus - Understands business drivers and how technology enables them; ensures that all technology provided solves a business problem or enables business to increase revenue more than the total cost of ownership. * Communication - Expresses clearly and effectively when speaking and/or writing to individuals or groups; listens attentively; ensures that information is understood by all parties; shares information in a timely manner using the most appropriate method; presents well-organized information in a group setting. * Execution - Follows logical approaches to completing work; brings work from inception to successful completion; translates strategies into step-by-step plans for action; monitors work progress to completion; effectively prioritizes; pays close attention to detail. * Accountability - Takes responsibility for all work activities and personal actions; follows through on commitments; implements decisions that have been agreed upon; maintains confidentiality with sensitive information; acknowledges and learns from mistakes without blaming others; recognizes the impact of one's behavior on others. * Adaptability - Responds to changing circumstances by being innovative and altering behavior to better fit different situations; consistently exhibits optimism and energy; learns new skills, performs work in different ways; successfully works with new colleagues; professionally deals with personal discomfort in a changing work environment; willing to be flexible; remains calm in stressful situations. * Problem Solving - Generates creative approaches to addressing problems and opportunities; identifies and weighs options, makes sound decisions after reviewing all relevant information; anticipates and plans for potential problems; takes calculated risks; recognizes impact of solutions. Skills Experience: * Bachelor's degree in computer related discipline, or equivalent experience * 4+ years' experience managing enterprise Service Desk * A+ Certification or equivalent experience * ITIL Certification or equivalent experience * Has knowledge of commonly used concepts, practices, and procedures used to deliver and report enterprise service support * FreshService, JIRA (JSM), or equivalent, IT Service Management tool and workflow automation * Remote leadership experience Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

Competitive earnings to start Full-time and Part-time hours. Against All Odds Distributing Inc. has a few openings for those willing to learn and looking to develop resume building skills along the way. If you are a dependable team player who is ready for a challenge, we want you! In this role, you will learn: Customer Relations Marketing and Sales Leadership Professional Communications Goal Setting Time Management. Our Leadership team will provide hands-on product training and continuous mentoring to help ensure your success. Long term career opportunities are available based on performance. Ultimately, Against All Odds Distributing Inc. is looking for career minded individuals, but this is also a great opportunity for those looking to immediately improve upon their professional and financial situation. Essential Duties and Responsibilities: Provide top-notch customer service with current and prospective customers Promote brand awareness for a global, 100+ year old brand Secure recommendations, sales and follow-ups Develop and maintain product knowledge on new and evolving equipment Demonstrate product while referencing features and emphasizing benefits Quote prices and credit terms and prepare contracts for orders obtained during the sales process Build sustainable client relations built on integrity and trust. Vacations, Awards.

Wander is redefining travel by leading the hotelification of vacation rentals - blending the five-star quality of an ultra-luxury hotel with the comfort, space, and privacy of high-end homes. We're capturing guests from both worlds - and setting a new standard while we're at it. Right now is a wild time to join. We're in full hypergrowth mode, breaking records month after month and rapidly expanding across the U.S. and eventually global. Our mission? Build the first truly seamless, all-in-one luxury travel platform: world-class homes, curated experiences, and concierge-level service - all in one place. Guests love it. We're scaling it globally. Position Overview As a Business Development Representative (BDR) at Wander, you're the front line of our growth - identifying the right prospects, sparking meaningful conversations, and building a steady flow of qualified opportunities. You'll outbound across multiple channels - calls, emails, texts, LinkedIn, and more - to open doors and warm up leads for our sales team. We've recently expanded into a new SaaS product that's disrupting the hospitality space, and you'll be one of the early reps taking it to market. It's a huge opportunity and we're just getting started. The commissions are strong. If you're competitive, persuasive, and thrive on the chase, this role gives you all the room in the world to win. Key Responsibilities Cold Calling That Converts. Make high-volume, high-impact outbound calls to spark interest, tell Wander's story, and book qualified meetings with homeowners. Laser-Focused Prospecting. Research and identify high-potential leads from your assigned list to create personalized, strategic outreach that actually lands. Discovery That Digs Deeper. Ask smart questions, uncover real pain points, and get prospects thinking, “Wow, Wander is exactly what I need.” Relationship Nurturing. Keep leads warm and engaged through consistent, thoughtful follow-ups. You're building trust, not just ticking boxes. Scheduling Pro Like a Concierge. Coordinate handoffs to AEs without a hitch - think of yourself as the ultimate calendar ninja, making sure nothing slips through the cracks. CRM Discipline (Yes, Really). Keep Outreach and HubSpot squeaky clean and fully updated. Every note, every touchpoint - logged and organized so we can move fast and smart. Always Leveling Up. Join team call reviews, roleplays, and personal development sessions like a pro athlete watching game tape-because getting 1% better every day adds up fast. Qualifications Cold-Calling Confidence: You've crushed quotas in a high-volume outbound sales or biz dev role. Bonus points if you've done it in travel, real estate, or something similarly fast-paced. Communicator Extraordinaire: You're naturally curious, a great listener, and know how to hold a real conversation - not just recite a script. Organized & On It: Juggling tasks, managing follow-ups, and keeping your calendar tight is your default mode. Chaos doesn't scare you-it motivates you. Self-Starter Vibes: You don't need someone hovering over your shoulder. You take initiative, follow through, and get it done. Fast Learner, Quick Adapter: New tools? New workflows? No problem. You pick things up fast and thrive in fast-moving environments. Tech-Comfortable: You know your way around CRMs (especially HubSpot), Google Workspace, and Zoom. If it's in your tech stack, you've probably already mastered it. Location: You're based in the U.S. or Canada and aligned with one of the major time zones (PST, MST, CST, or EST). Home Office Ready: You've got a quiet, professional setup with strong Wi-Fi. No coffee shop chaos - we're talking focused and reliable. Benefits $86K OTE annually. ($50K base + uncapped $36K commissions - earn more as you crush it) Fully covered health benefits. We've got you and your dependents covered - medical, dental, and vision. Equity in Wander. You're not just an employee, you're an owner. Weekly paydays. Because waiting a month is for the birds. 401(k). Gotta keep future-you happy too. Fully remote. Work from anywhere that inspires you. Flexible PTO. Take the time you need - no weird guilt trips here. Real growth opportunities. We're scaling fast, and we love promoting from within. Ongoing training & development. Coaching, resources, and a collaborative team that supports you. Interview Process 1. Application Review. We'll take a close look at your experience, skills, and vibe. 2. Chat with the Hiring Manager. A casual conversation to dive into your background and answer your questions about the role. 3. Final Round: Roleplay. You'll step into the guest experience and show us how you'd guide a booking. We're not looking for perfection - we want to see your style, thought process, and how you connect. 4. Reference Check. A quick check-in with someone who knows your work. 5. Offer Stage. If it's a match, we'll be thrilled to send over an offer to join Team Wander! Why Wander? We're not just part of the travel industry - we're rewriting the playbook. At Wander, you'll help high-end travelers unlock unforgettable stays while building a career with serious upside. Here's what's in it for you: Insider access to some of the most breathtaking homes on the planet Deep knowledge of top-tier travel destinations A team that moves fast, thinks big, and actually loves what they do If you're passionate about travel, hungry to grow, and fired up about building the future of luxury experiences - we should talk. Wander is an equal opportunity employer committed to building a diverse team. We encourage applications from people of all backgrounds, identities, and experiences.

Wander is redefining travel by leading the hotelification of vacation rentals - blending the five-star quality of an ultra-luxury hotel with the comfort, space, and privacy of high-end homes. We're capturing guests from both worlds - and setting a new standard while we're at it. Right now is a wild time to join. We're in full hypergrowth mode, breaking records month after month and rapidly expanding across the U.S. and eventually global. Our mission? Build the first truly seamless, all-in-one luxury travel platform: world-class homes, curated experiences, and concierge-level service - all in one place. Guests love it. We're scaling it globally. Position Summary: We're looking for someone with contagious energy, a love for travel, and a genuine passion for connecting with people. As part of our Demand Sales Team, you'll be the voice of Wander - guiding potential guests through a tailored booking experience that turns dream getaways into reality. This isn't just another sales role - it's high-impact, high-growth, and full throttle. In the first three months of launching this team, we've already driven over $1M in bookings... and we're just warming up. With plans to scale to 30+ team members in the next few months, you'll be getting in early, with real room to grow, lead, and shape what's next. The team is crushing it - averaging well over 100% to goal. Thanks to uncapped commissions and tiered multipliers, top performers are seeing serious upside. This role is perfect for someone who: Wants to break into tech or travel sales and move fast Thrives in a startup environment where every call matters Loves the idea of building something big (and having fun doing it) If you're ambitious, self-motivated, and love talking to people - you'll fit right in. Key Responsibilities: Drive Bookings & Crush Targets Consistently hit or exceed monthly goals for bookings and GMV Proactively reach out to potential guests across Wander's luxury portfolio Follow up with inbound leads and marketing-generated prospects to maximize conversions Deliver a White-Glove Experience Craft personalized outreach that speaks directly to high-value travelers Guide guests through a seamless, consultative sales process-understand their needs, recommend the perfect Wander home Clearly communicate what makes Wander the gold standard in luxury travel Collaborate & Optimize Partner with Marketing and Concierge to create frictionless guest experiences Keep CRM activity clean, current, and useful (you live in HubSpot like it's your second home) Share feedback and ideas that make the team (and strategy) better Know Your Stuff Stay sharp on property details, seasonal offers, and top destination highlights Use that intel to strengthen recommendations and build trust Qualifications: Experience & Skills 1-3 years of high-volume client-facing sales experience - travel, hospitality, or luxury retail is a big plus Track record of consistently hitting sales targets (and loving the chase) Killer communicator - builds trust fast via phone, text, and email Tech-savvy with CRM tools (Salesforce, HubSpot, Outreach, etc) Personality & Mindset Energetic, positive, and contagious in the best way Self-starter with a bias for action and a hunger to grow Loves travel, gets luxury, and has a natural curiosity about destinations Thrives in fast-paced, high-change environments - adaptability is your superpower Compensation & Perks: $75K OTE annually. ($50K base + uncapped $25K commissions - earn more as you crush it) Tiered commission structure. The more you book, the higher your multiplier. Sky's the limit. Fully covered health benefits. We've got you and your dependents covered - medical, dental, and vision. Equity in Wander. You're not just an employee, you're an owner. Weekly paydays. Because waiting a month is for the birds. 401(k). Gotta keep future-you happy too. Fully remote. Work from anywhere that inspires you. Flexible PTO. Take the time you need - no weird guilt trips here. Real growth opportunities. We're scaling fast, and we love promoting from within. Ongoing training & development. Coaching, resources, and a collaborative team that supports you. Interview Process 1. Application Review. We'll take a close look at your experience, skills, and vibe. 2. Chat with the Hiring Manager. A casual conversation to dive into your background and answer your questions about the role. 3. Final Round: Roleplay. You'll step into the guest experience and show us how you'd guide a booking. We're not looking for perfection - we want to see your style, thought process, and how you connect. 4. Reference Check. A quick check-in with someone who knows your work. 5. Offer Stage. If it's a match, we'll be thrilled to send over an offer to join Team Wander! Why Wander? We're not just part of the travel industry - we're rewriting the playbook. At Wander, you'll help high-end travelers unlock unforgettable stays while building a career with serious upside. Here's what's in it for you: Insider access to some of the most breathtaking homes on the planet Deep knowledge of top-tier travel destinations A team that moves fast, thinks big, and actually loves what they do If you're passionate about travel, hungry to grow, and fired up about building the future of luxury experiences - we should talk. Wander is an equal opportunity employer committed to building a diverse team. We encourage applications from people of all backgrounds, identities, and experiences.

The Technical Support Specialist serves as the first point of contact for store leaders and franchisees, providing technical assistance and troubleshooting to resolve IT-related issues efficiently. This role focuses on achieving first-call resolution by diagnosing problems, guiding users through solutions, or determining when equipment replacement is necessary. The specialist is responsible for accurately documenting issues, processing hardware replacement requests, and escalating incidents to the appropriate resolver groups when needed. By delivering excellent customer service and ensuring minimal disruption to store operations, this position plays a critical role in maintaining system reliability and operational efficiency across multiple point-of-sale platforms and store technologies Responsibilities: * Provide first-call resolution by diagnosing and resolving technical issues with store leaders and franchisees over the phone using remote troubleshooting tools and support software. * Utilize remote desktop applications, system monitoring tools, and diagnostic software to analyze and resolve hardware, software, and network-related issues. * Troubleshoot point-of-sale (POS) systems, payment terminals, networking equipment, and other store technologies, ensuring minimal disruption to business operations. * Identify when equipment replacement is necessary and process orders using asset management and ticketing systems to ensure timely resolution. * Accurately document all interactions, troubleshooting steps, resolutions, and hardware replacements within the incident management system (e.g., ServiceNow, Zendesk, or similar). * Escalate unresolved or complex incidents to the appropriate resolver group, ensuring all relevant technical details and troubleshooting steps are included for efficient resolution. * Maintain a strong understanding of company-supported technologies, including multiple POS platforms, store IT infrastructure, and related hardware/software. * Follow established protocols for prioritizing and handling incidents based on severity, impact, and business needs. * Communicate effectively with store personnel, providing clear instructions, setting expectations, and ensuring excellent customer service. * Continuously learn and adapt to new technologies, software updates, and system changes to improve troubleshooting efficiency and effectiveness. Skill Requirements: * Ability to perform repeated bending, standing and reaching * Strong knowledge of troubleshooting hardware, software, and network-related issues, including POS systems, payment terminals, and store IT infrastructure. * Proficiency in using remote desktop tools (e.g., TeamViewer, BeyondTrust, Microsoft Remote Desktop) for troubleshooting and diagnostics. * Experience with incident management and ticketing systems (e.g., ServiceNow, Zendesk, JIRA) for tracking and documenting technical issues. * Ability to prioritize and handle multiple issues simultaneously in a fast-paced environment. * Logical and methodical approach to diagnosing technical problems and escalating when necessary. * Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users. * Strong customer service orientation with a patient, empathetic approach to assisting store leaders and franchisees. * Ability to remain calm and professional under pressure, especially during major incidents or outages. * Understanding of networking fundamentals, including TCP/IP, VPN, Wi-Fi, routers, and switches. * Ability to diagnose and resolve issues with Windows-based systems, peripheral devices (printers, scanners, cash drawers), and cloud-based applications. * Basic knowledge of cybersecurity best practices, data protection, and company IT policies. * Available to work a variety of shifts, including, second and third shift, weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year department Education Requirements: * Associate degree in Computer Networking or 2 years of related experience At times temporary mandatory over-time at 1.5x pay may be required in accordance with federal and applicable state and local laws. If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.

Rocky Brands is a leading designer, manufacturer and marketer of premium quality footwear and apparel marketed under a portfolio of well recognized brand names. Our brands have a rich history of representing high quality, comfortable, functional, and durable footwear. Our products are organized around six target markets: outdoor, work, duty, commercial military, military, and western. As part of our strategy of outfitting consumers from head-to-toe, we market complementary branded apparel and accessories that we believe leverage the strength and positioning of each of our brands. The chosen candidate will perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations, systems and networks meet Company and user requirements. IT Support Analyst Essential Duties and Responsibilities To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities include, but are not limited to, the following; Administer end-user workstations and support end-user activities (Windows/Mac) Enter, track, resolve, triage, escalate incidents entered into company ITSM solution when reported Onboarding/off boarding Users Maintain Confidentiality regarding information being processed, stored, or accessed by the end-users on the network. Investigate user problems and identify source; determine possible solutions; test and implement solutions. Act as second level support for IT Support Technicians. Produce/Support Virtual Meetings Perform off-site hardware upgrades when applicable. Perform software and application installations and upgrades. Create and upkeep IT knowledge base articles Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational issues. On-call rotation Mobility Maintenance Equipment Tracking Skill in organizing resources and establishing priorities. Excellent verbal and written communication skills. Ability to learn and support new systems and applications. IT Support Analyst Qualifications The requirements listed below are representative of the knowledge, skill, and/or ability required. High School Diploma or equivalent required. Associate's degree from a two-year college or technical school in a related field preferred. A minimum of two (2) years of professional experience in an Information Technology support role. Information Technology skills, including Microsoft Office, Windows, Mac, TCP/IP and VPN. Ability to communicate technical information to non-technical personnel. Must be self-driven Physical Requirements: Normal, corrective vision range; ability to see color and distinguish letters, numbers and symbols. Frequently required to sit, stand, walk, talk, hear, bend, crawl and reach. Ability to reach with hands and arms. Occasionally lift and/or move up to 50 pounds.