Customer Service Specialist jobs at Rollins

Title: Customs Specialist: MUST Hold U.S Customs Broker License (REQUIRED) By offering fixed long-term contract rates, financing options, data insights, and online tools, our client simplifies and optimizes air cargo operations. They are an innovative platform designed for Airlines, Freight Forwarders, GSAs, and other aviation stakeholders to efficiently buy and sell airfreight capacity. The platform is user-friendly and empowers organizations to streamline processes, enhance operational efficiency, and drive growth in the airfreight industry. Role Description This is a full-time hybrid role for a Customs Specialist, based in Schaumburg, IL, with some work-from-home flexibility. The Customs Specialist will oversee customs brokerage activities, ensure compliance with import/export regulations, and manage processes related to international trade documentation. The role entails liaising with clients, freight forwarders, and customs authorities, maintaining accurate records, and offering solutions to mitigate shipping and customs challenges. Qualifications Strong knowledge and experience in Customs Brokerage, Import, and Export processes. Must Hold U.S Customs Broker License (REQUIRED) Proficiency in Import and Export documentation and regulations. Excellent Communication skills for interaction with clients, customs officials, and internal teams. Ability to work independently and collaboratively in a hybrid work environment. Attention to detail and problem-solving abilities for addressing shipment or customs issues. Proficiency in logistics software and tools, with knowledge of the airfreight industry preferred. Bachelor's degree in business, Logistics, Supply Chain, or a related field is advantageous. Experience in the air freight transportation or logistics industry is a plus. PeopleShare provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category or class under federal, state, and/or local laws. This policy applies to all locations and all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job title: Customer Support/Account Rep Duration: 6months Pay rate: $21/hr - $21.99/hour Remote to Start: Kick off your journey with us from home! All classes and training sessions will be held remotely for 4-5 weeks. In-Office Experience: Once training is complete, your role will transition to 5 days per week in the office, fostering collaboration, hands-on experience, and strong team bonds. Hybrid Work Flexibility: After 6 months of service, enjoy a hybrid schedule that balances in-office and remote work-3 days in-office and 2 days from home-for greater flexibility and convenience. Preference Criteria: We prefer candidates with either a College Degree or Previous Contact Center Experience. Position Description: Join our Client as a Customer Support Representative where you'll handle incoming phone calls regarding various service inquiries. You'll respond with accuracy and efficiency, consistently meeting key department performance metrics. Functional support areas include cash management products, online services, and general account or financial-related inquiries. Successful applicants will be highly professional, career-driven, and committed to delivering world-class service. Key Responsibilities: Addressing incoming phone calls with a high degree of accuracy and efficiency. Providing support on cash management products, online services, and general financial inquiries. Contributing to a fast-paced, team-oriented environment. Multi-tasking and adjusting quickly to changes in a busy financial service center. Qualifications: Preference for a College Degree or Previous Contact Center Experience. Highly professional, career-driven, and committed to delivering world-class service. Excellent communication skills and ability to work effectively in a team environment. Strong aptitude for multitasking and adjusting to fast-paced environments. Why Join Us: Opportunity to work with a reputable financial institution. Dynamic and collaborative work environment. Competitive compensation package and opportunities for career advancement. Be part of a team dedicated to delivering excellence in client service.

We are looking for a dedicated Customer Service Representative to join our team in Rockland, MA. In this role, you will provide exceptional support to customers and internal teams, ensuring smooth communication and efficient handling of inquiries and orders. The ideal candidate thrives in a fast-paced environment and possesses strong organizational skills, technical aptitude, and a commitment to delivering excellent service. Responsibilities: • Engage directly with customers to understand their needs and provide tailored solutions. • Prepare accurate quotations for new pumps, pump systems, and spare parts. • Process customer orders promptly while verifying accuracy and required documentation. • Manage purchase orders and coordinate expedited deliveries to meet customer expectations. • Track shipments, provide schedules, and ensure timely delivery of goods. • Organize and support trade shows and seminars as needed. • Maintain detailed records and generate reports to support operational efficiency. • Collaborate with sales representatives and management to address account activities. • Provide technical insights and assistance to customers regarding product offerings. • Execute administrative tasks to ensure seamless support for internal and external stakeholders. Qualifications: • 5 years of customer service/administrative experience within the distribution, manufacturing, wholesale, or similar industry • Strong proficiency in Windows-based programs and ERP systems, such as NetSuite. • Excellent organizational skills with the ability to manage large volumes of data. • Effective multitasking capabilities and attention to detail. • Superior communication skills, both written and verbal. • Mechanical aptitude and familiarity with mechanical equipment sales. • Ability to pass background checks, reference checks, and drug tests. • Solid understanding of basic math to support quotation and order processes.

Job Title:-Member Advocate (Customer Service Representative) Duration - 3 months with Possibility of FTE Hybrid - 2 days office (Monday-Tuesday) Pay Rate:- $19/hr- 19/35hr. 30 Hours shift in a week (09:00 am - 03:00 pm MST) About the role: We are looking someone who have Customer Service experience in Lehi, UT. You will be joining us for the most critical time of the year. January 1st is the "Super Bowl" of healthcare, as new health plans launch, and our members are actively engaging with their benefits. Your primary responsibility will be to ensure a seamless and exceptional experience for them during this peak period. Day to Day: Get an introduction into health insurance, benefits, and network plans to support tier 1 member questions and support Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare Support and cultivate office culture that aligns with their values and incorporates the outstanding aspects of the team. Training: 1.5 weeks to prepare you for success. Hours will be 09-3 and you cannot miss 1 day or 1 minute Pride Global offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

We are seeking a dedicated Customer Service Representative who is Bilingual in English and Spanish. In this role, you will handle inbound and outbound customer inquiries related to loan accounts, payments, and account status. You will provide accurate information, resolve issues efficiently, and ensure compliance with company policies and regulatory requirements. The ideal candidate has strong communication skills, a customer-first attitude, and a solid understanding of loan servicing processes. Key Responsibilities: Assist customers with loan account questions, payments, and escrow inquiries Process requests related to payment history, payoffs, and account changes Resolve customer issues with professionalism and empathy Ensure compliance with loan servicing regulations and internal policies Document interactions and follow up as needed to ensure customer satisfaction Qualifications: 1-2 years of loan servicing or financial customer service experience Strong communication and problem-solving skills All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Details: Job Title: Title: Customer Service Associate Duration: 12 Months Contract - Possible to go to 2 years. Possible to convert to FTE Additional Details: ·Training will be in person. Hybrid schedule after that. 2 days in office every other week (subject to change) ·Shift will be Training- 8am - 4:30pm, Work shifts anytime between 7am - 7:15 pm M-F. Could work holidays. ·No days off during class ·Overtime is required: Can be mandated if no one volunteers Job Description: Responsibilities: ·Must be able to use good business judgment when handling non-standard situations as defined in training materials. ·Will participate in on-going training activities as necessary to learn customer service policies and become proficient in operating processes and procedures. ·Will influence others with a positive attitude with a focus on teamwork and cooperation. ·Receive and schedule customer requests such as service initiations and terminations, meter installations/removals, gas leaks, electric outages, etc. ·Secure necessary information/documentation from customers such as medical equipment registry, medical certificates, proper identification, conversations with customers about bills and energy usage, budget billing/autopay etc. ·Explain company policies and procedures to customers and respond to customer inquiries concerning billing rates, payment plans, etc., and take appropriate action. ·Arrange satisfactory payment transactions such as payment agreements, payment extensions, etc. ·Advise customers of company programs such as budget billing, preferred due date, automatic bill payment, etc. ·Respond promptly to emergency situations and document pertinent information. ·Actively contribute to team and contact center assignments including various overtime assignments. ·Must be able to use multiple systems. ·High School diploma or equivalent required, bachelor's or associate degree preferred. ·Excellent math and computer skills required. ·Customer service experience in banking, telephone, collections, or other related area preferred. Experience/Qualification: ·Excellent math and computer skills required. ·Customer service experience in banking, telephone, collections, or other related area strongly preferred. Education: High School diploma or equivalent required, bachelor's or associate degree preferred. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name: Jayant Bhutda Email: ***************************** Internal Id: 25-52080

Duration: 12 Month Contract 100% onsite till 3 month training, then Hybrid (2 days onsite and 3 days remote) Job Descriptions: Must be able to use good business judgment when handling non-standard situations as defined in training materials. Will participate in on-going training activities as necessary to learn customer service policies and become proficient in operating processes and procedures. Will influence others with a positive attitude with a focus on teamwork and cooperation. Receive and schedule customer requests such as service initiations and terminations, meter installations/removals, gas leaks, electric outages, etc. Secure necessary information/documentation from customers such as medical equipment registry, medical certificates, proper identification, conversations with customers about bills and energy usage, budget billing/autopay etc. Explain company policies and procedures to customers and respond to customer inquiries concerning billing rates, payment plans, etc., and take appropriate action. Arrange satisfactory payment transactions such as payment agreements, payment extensions, etc. Advise customers of company programs such as budget billing, preferred due date, automatic bill payment, etc. Respond promptly to emergency situations and document pertinent information. Actively contribute to team and contact center assignments including various overtime assignments. Must be able to use multiple systems. High School diploma or equivalent required, bachelor's or associate degree preferred. Excellent math and computer skills required. Customer service experience in banking, telephone, collections, or other related area preferred. Experience: Customer service experience in banking, telephone, collections, or other related area strongly preferred Excellent math and computer skills required. Education: High School diploma or equivalent required, bachelor's or associate degree preferred. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job ID: 25-52080 Recruiter: Nawab

Job title : Customer Service Representative I Duration: 3 months Schedule: 35 hrs/week (9-5 or 10-6; flexibility for events before/after hours) Pay: $32/hour (W2) Requirements: 3+ years administrative/customer service experience Strong MS Word & Excel skills Excellent communication, organization, multitasking, and attention to detail Professional, dependable, and customer-focused; able to work independently and on a team BA/BS and university/Harvard experience preferred Responsibilities: Provide in-person, phone, email, and web-based customer support Serve as first point of contact at reception and events Handle routine and complex inquiries; troubleshoot issues Support employer events, career fairs, and interview days Maintain confidentiality and accuracy in a fast-paced environment

Job Details: Job Title: Customer Services Specialist II Work from home: Monday & Friday Onsite: Tuesday, Wednesday & Thursday Duration: 6 Months Summary: Reviews analyzes, evaluates, validates provider/producer information against business/credentialing requirements and maintains information on Credentialing databases. Supports extensive research and analysis of sensitive provider/producer issues; addresses data integrity issues. Process agent onboarding contracts. Verify insurance licenses, add appointments. Work with agents to ensure records are complete and validated. Utilize various systems and websites to ensure accuracy. Job Responsibility Reviews analyzes, evaluates, validates provider/producer information against business/credentialing requirements and maintains information on Credentialing databases. Supports extensive research and analysis of sensitive provider/producer issues; addresses data integrity issues. Process agent onboarding contracts. Verify insurance licenses, add appointments. Work with agents to ensure records are complete and validated. Utilize various systems and websites to ensure accuracy. Required Qualifications High School Diploma or GED (required) 1-3 years of customer service experience Insurance industry knowledge (preferred) Strong attention to detail and quality standards Excellent organizational skills with the ability to prioritize and manage multiple tasks Strong analytical and research skills Ability to work independently with minimal supervision Excellent verbal and written communication skills (emails, memos, letters) Ability to handle confidential information reliably and tactfully Proficiency with Microsoft Office applications (Word, Excel, Access) and internet-based tools Ability to build and maintain effective working relationships with internal teams and external partners Education Master's Degree level Family Nurse Practitioner program with current National Board Certification and State of Employment license to practice in the Advanced Practice Nurse role. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name:- Pihul Kumar Raj Email:- **************************** Internal Id #- 25-55013

Hi Professionals; I'm Thiru with Theme Soft. I came across your profile wanted to reach out to discuss this exciting opportunity I have with my client for Customer Service Representative role.Your profile looks to be a great match for the requirement and would appreciate your thoughts once review the below requirement. Location: Remote Title: Customer Service Representative Job Description/Responsibilities • Answer inbound calls from our internal clients at the branches. • Educate Financial Advisors on account services and capabilities. • Perform efficiently in a fast-paced, changing environment, handling a wide variety of tasks • Have superior customer-centric focus, with proven ability to thoroughly resolve customer inquiries Required Skills: • Excellent communication and organizational skills, attention to detail, and strong follow-up skills • Strong problem-solving skills • Flexible and adaptable to change • Proficient in Microsoft Office Suite • Windows navigation skills Must Have skills: 1. Experience - 1-2 year minimum in call center environment. 2. Excellent Communication skills 3. Strong organizational skills and attention to detail

Russell Tobin's client is hiring a Customer Service Representative in East Syracuse, NY Employment Type: Contract Schedule: Monday-Friday 10:30am-7pm Pay rate: $17-$18/hr Responsibilities: Handle inbound calls from ECPs regarding lens orders, order status, tracking, remakes, and general inquiries Make outbound calls to follow up on pending jobs Manage an average call volume of approximately 8 calls per hour Provide multi-channel support (phone, email, chat, and other platforms as needed) Resolve customer issues using internal tools, business judgment, and cross-functional collaboration Escalate unresolved issues following established procedures Maintain productivity, quality, and customer satisfaction standards Communicate professionally using courteous and clear language Work collaboratively in a team-focused environment Requirements: High School Diploma or equivalent preferred (not required) Strong written and verbal English communication skills with the ability to perform basic math Optical experience preferred (opticians, optical front desk, or lab experience a plus); ABO certification is a plus with opportunity for pay increase after hire Strong customer service background with a customer-focused mindset and commitment to first-contact resolution Comfortable handling both inbound and outbound calls Detail-oriented with strong problem-solving skills and intermediate computer skills, including proficiency with Windows OS, Microsoft Office, and internet/web browsers Benefits that Russell Tobin offers: Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Job Title: Customer Service Representative Pay Rate: $19.35/hour Job Type: Part-Time: Contract to Hire This role includes 1.5 weeks of training to prepare you for success. You will respond to high-volume, Tier 1 inquiries, guiding members through their new health benefits, answering account questions, and helping them navigate their benefits with ease. What you'll do: Get an introduction into health insurance, benefits and network plans to support tier 1 member questions and support Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare Support and cultivate office culture that aligns with Client values and incorporates the outstanding aspects of the team Reporting into a Team Lead, this will be an essential role at Client Your skills include: Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service Ability to learn new software programs and adapt quickly to new processes You are technologically savvy Maintain composure and compassion when balancing a high volume of tasks Nice to have: 1+ years of experience in a fast paced work environment 1+ years experience in customer-facing role Bilingual (English/Spanish) is a plus Pride Global and its affiliates, including Russell Tobin, Pride Health, Pride Now, and Pride One, offer eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

We are representing a manufacturing firm in the Reading, PA area who is looking to hire a REMOTE Sales Support Specialist to support their Sales team. This role is 100% remote and can pay up to $55,000. They also provide fantastic benefits and supportive company culture. Sales Support Specialist Responsibilities: Prepare and update price quotes for customers using Excel and HubSpot. Ensure accuracy and quick turnaround on all quotes and pricing requests. Follow up with customers regarding quotes, samples, and order status using HubSpot and Outlook. Build strong relationships through consistent communication and customer care. Confirm customer orders and ensure order patterns are correct. Check inventory availability and coordinate sample requests. Respond to customer inquiries with professionalism, patience, and a solutions-focused approach. Support inside sales efforts by maintaining strong customer relationships and communicating clearly with internal teams. Manage inbound calls and schedule follow-up calls/meetings as needed. Keep accurate notes, activity logs, and records in HubSpot. Obtain freight quotes and verify pricing details when needed. Pull reports and create spreadsheets to support the sales team. Collaborate on special projects and continuously improve processes. Sales Support Specialist Requirements: 5+ years in customer service, inside sales, or sales support within a manufacturing or B2B environment. Strong Microsoft Office skills (especially Excel). Experience using HubSpot (SAGE 100 experience is a plus). Tech-savvy and quick to learn new systems. Organized, detail-oriented, and able to manage multiple priorities. Excellent verbal and written communication skills. A proactive, team-oriented mindset and the ability to work independently in a remote environment.

Customer Service Professional Pay: $19/hour What You'll Do: Gain foundational knowledge of health insurance, benefits, and network plans to support Tier 1 member inquiries. Communicate with members via phone and email to resolve a variety of questions related to healthcare navigation and payment. Contribute to a positive and collaborative team culture aligned with company values. Report directly to a Team Lead in a role that plays a key part in member experience. What You Bring: A strong desire to help others and a resilient mindset that fosters empathy in every interaction. Excellent written and verbal communication skills to manage complex member inquiries. Ability to thrive in a fast-paced, high-volume environment while delivering personalized service. Quick adaptability to new software and processes; tech-savvy and detail-oriented. Composure and compassion when handling multiple tasks simultaneously. Preferred Qualifications: 1+ years of experience in a fast-paced work setting. 1+ years in a customer-facing role.

This role includes 1.5 weeks of training to prepare you for success. As a Member Advocate Contractor, you'll be the first point of contact to members. You will respond to high-volume, Tier 1 inquiries, guiding members through their new health benefits, answering account questions, and helping them navigate their benefits with ease. What you'll do: Get an introduction into health insurance, benefits and network plans to support tier 1 member questions and support Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare Support and cultivate office culture that aligns values and incorporates the outstanding aspects of the team Reporting into a Team Lead, this will be an essential role at Collective Health Your skills include: Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service Ability to learn new software programs and adapt quickly to new processes You are technologically savvy Maintain composure and compassion when balancing a high volume of tasks Nice to have: 1+ years of experience in a fast paced work environment 1+ years experience in customer-facing role Bilingual (English/Spanish) is a plus Prior healthcare experience High School Diploma/Bachelor's or Associate's degree preferred “Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”

Job Title: Customer Service Representative Duration: 3 + Months (possible extension) Pay rate: $18/hr on w2 We are seeking a detail-oriented and customer-focused professional to manage order processing, customer communications, and administrative support. This role ensures accurate order handling, timely issue resolution, and strong coordination with internal teams. Key Responsibilities Process customer orders received via EDI, email, and phone accurately and in a timely manner Document and communicate all order changes or revisions to the appropriate departments Provide required documentation to operations and warehouse teams Maintain clear communication with customers regarding pricing discrepancies, stock availability, and potential shipping delays Ensure all customer-related documentation is complete, accurate, and properly filed Process RMAs and credits; coordinate with customers and finance as needed Oversee and manage PaperVision system Attend and participate in meetings as required Additional Responsibilities Answer incoming calls and provide customer assistance Manage and resolve customer complaints; escalate to supervisors when necessary Provide customers with missing or replacement documents (invoices, BOLs, etc.) Support the sales team with customer and order-related needs Greet visitors, screen calls, and relay messages to appropriate staff Monitor facility access to ensure entry is limited to authorized employees and vendors Complete special projects and miscellaneous customer care tasks as assigned Prepare reports and maintain required documentation Job Requirements Education High School Diploma or GED required Experience 1-2 years of related experience and/or training, or an equivalent combination of education and experience System implementation experience preferred Knowledge, Skills & Abilities Proficiency in Microsoft Excel, Outlook, EDI systems, IDS systems, and Power Sell software Strong verbal and written communication skills Effective time management and organizational skills 10-key data entry proficiency Language Skills Ability to read and interpret safety rules, procedures, and operating instructions Ability to write routine reports and correspondence Ability to communicate effectively with customers and employees Math Skills Ability to perform basic arithmetic with whole numbers, fractions, and decimals Ability to calculate rates, ratios, and percentages and interpret graphs Reasoning Skills Ability to follow written, verbal, and diagram-based instructions Ability to solve problems involving multiple variables in standard situations Strong judgment and ability to work independently when supervision is limited

We are seeking experienced Customer Service Representatives to join our team in a hybrid capacity based in Atlanta. This role is ideal for professionals with strong call center backgrounds who excel in high-volume environments and consistently deliver a polished, customer-focused experience. Responsibilities • Handle 80-100 inbound calls per day in a high-volume call center environment • Deliver professional, articulate, and effective customer service • Resolve customer inquiries accurately and efficiently while maintaining a positive experience • Collaborate with peers and leadership to improve processes and overall service delivery Requirements • 3+ years of call center experience in a fast-paced, high-volume environment • Proven customer service skills with excellent communication and professionalism • Ability to manage high call volumes while maintaining quality interactions Nice to Have • Bachelor's degree strongly preferred (candidates with less experience may be considered with a degree) • Insurance industry experience is a plus, but not required

The Dispatcher serves as the first point of contact for incoming customer communications and is responsible for distributing email requests and documentation to the appropriate Customer Service Representative (CSR) for processing. This role ensures timely response and task routing within the customer service team and provides support with customer documentation and communication, including order acknowledgments and COA requests. Business metrics Key performance metrics for the Dispatcher role include average first response time, email routing accuracy, and order acknowledgment turnaround time. Efficiency can be measured by email volume managed, COA request fulfillment rate, and timely escalation of urgent tasks. Additional indicators such as internal stakeholder satisfaction and error rate in task execution reflect the quality of support provided. Together, these metrics ensure prompt, accurate, and customer-focused service delivery. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

TITLE: Information Governance Data Retention & Disposition Specialist Responsibilities: Reviews and implements data retention and disposition processes and procedures. Develops and drives firm-wide data retention and disposition services and initiatives in accordance with the firm's policies and in alignment with industry best practices. Assists management in identifying and containing risks relating to data retention and disposition, and fostering a compliance culture regarding data retention and disposition. Works with management to develop and enhance processes to ensure compliance with all applicable data retention and disposition requirements; coordinates the development and maintenance of supporting procedures. Serves as liaison to, and fosters good working relationships with, attorneys and others needing assistance with data retention and disposition issues. Maintains awareness of major changes affecting legal records and information governance and develops material to educate attorneys so that they may better serve their clients and meet their ethical obligations to their clients. Works with teams comprised of lawyers, operations staff, and/or administrative managers to design and implement changes to business policies, procedures, and training programs as appropriate. Effectively manages resources and prioritizes projects. Coordinates with outside vendors as needed. Authors, collects, reviews, and maintains accurate and high-quality information governance policy, procedures, standards, and guidelines documentation. Maintains awareness of policy changes and revises documentation as necessary. Serves as project manager on a variety of risk management and information technology teams and maintains good working relationships with IT personnel responsible for executing information governance support. Coordinates and collaborates with Records & IG and other users to ensure that records and content (paper and electronic) are properly managed and disposed of. Requirements: Knowledge of records and information governance-related practices, specifically relating to data retention and disposition. Knowledge of technology tools, including records systems (ideally FileTrail) and the Microsoft Suite, with specific expertise in Microsoft Excel reporting. Exhibit initiative, self-motivation, and the ability to work independently and exercise judgment through critical thinking. Ability to perceive and analyze problems, develop alternatives, and make or recommend sound decisions. Ability to comprehend and implement complex directions. Ability to maintain attention to detail within an environment of multiple, overlapping demands. Ability to adapt to and comprehend the evolving IG framework and associated technologies. Strong communication and organizational skills: analytical, detail-oriented, with the ability to adapt to shifting priorities. Must be extremely service-oriented and detail-oriented with an ability to plan and organize. Possess a professional, cooperative, and respectful demeanor, and the ability to maintain pleasant working relations with all levels of personnel. Ability to establish clear priorities and orchestrate resources across multiple functions and firm stakeholders in an organized manner. Synergis is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, ethnicity, national origin, religion, age, gender, gender identity, political affiliation, sexual orientation, marital status, disability, military/veteran status, or any other status protected by applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the requirements of applicable state and local laws, including but not limited to, the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For immediate consideration, please forward your resume to **********************. If you require assistance or an accommodation in the application or employment process, please contact us at **********************. Synergis is a workforce solutions partner serving thousands of businesses and job seekers nationwide. Our digital world has accelerated the need for businesses to build IT ecosystems that enable growth and innovation along with enhancing the Total Experience (TX). Synergis partners with our clients at the intersection of talent and transformation to scale their balanced teams of tech, digital and creative professionals. Learn more about Synergis at *******************