A room clerk is responsible for receiving guests and assigning them to their respective rooms, typically in a hotel setting. You will manage guests' reservations, explain the policies of the premises, and process their payments for staying at the hotel. You are also to ensure the rooms' cleanliness, reaching out to the maintenance for any repairs and requests for additional room items. You must have excellent communication and customer service skills, respond to the customer's inquiries and concerns, and resolve service complaints immediately. Your duties also include shopping online grocery orders for customers, cashier function, and asking the manager for other duties.
A high school diploma is required for this position. However, organizational skill is the most important skill as a room clerk. You must have excellent customer service skills, be detail-oriented when performing data entry, and also have excellent communication skills. The average annual salary earned by a room clerk is $29,000.
There is more than meets the eye when it comes to being a room clerk. For example, did you know that they make an average of $14.11 an hour? That's $29,351 a year!
Between 2018 and 2028, the career is expected to grow -4% and produce -110,600 job opportunities across the U.S.
There are certain skills that many room clerks have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed organizational skills, customer-service skills and detail oriented.
When it comes to the most important skills required to be a room clerk, we found that a lot of resumes listed 16.3% of room clerks included customer service, while 11.9% of resumes included data entry, and 5.5% of resumes included outgoing packages. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the room clerk job title. But what industry to start with? Most room clerks actually find jobs in the retail and health care industries.
If you're interested in becoming a room clerk, one of the first things to consider is how much education you need. We've determined that 24.8% of room clerks have a bachelor's degree. In terms of higher education levels, we found that 2.3% of room clerks have master's degrees. Even though some room clerks have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a room clerk. When we researched the most common majors for a room clerk, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on room clerk resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a room clerk. In fact, many room clerk jobs require experience in a role such as cashier. Meanwhile, many room clerks also have previous career experience in roles such as customer service representative or sales associate.