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Become A Room Service Server

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Working As A Room Service Server

  • Getting Information
  • Assisting and Caring for Others
  • Handling and Moving Objects
  • Inspecting Equipment, Structures, or Material
  • Monitor Processes, Materials, or Surroundings
  • Outdoors/walking/standing

  • Repetitive

  • $22,530

    Average Salary

What Does A Room Service Server Do At John Q Hammons

* Replenish supplies of clean linens, silverware, glassware, and dishes at the room service station.
* Answer room service phone within three (3) rings, answer questions, and take orders from guests according to established brand standards
* Ability to accurately input orders into the POS system for preparation by the kitchen and/or the bar.
* Ability to focus attention to details, speed, and accuracy on all room service trays.
* Collect trays hourly delivered to keep hallways clear and assist the guest through the removal of food.
* Completes side work as deemed necessary by management to ensure the smooth operations of the department.
* Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications.
* Maintain the work area, including all counter tops, utensils, equipment, and refrigeration in a clean and sanitary condition in accordance with state, county, and company health regulations and work safety regulations.
* Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
* Ensure uniform and appearance is clean and professional, maintain confidentiality of proprietary information and protect company assets.
* Displays good customer relation skills and takes initiative to greet guests in a friendly manner.
* Other duties as assigned

What Does A Room Service Server Do At Omni Hotels Management Corp

* Complete knowledge of service time, menu and specials Prepare, deliver and serve orders using Moments of Service Inquire if additional service is needed Responsible for each check Pick up trays and tables Responsible for set-up, delivery and presentation of amenities Must consult with supervisor on any food pick up difficulty Attend all designated staff meetings and training sessions Complete any tasks and side duties assigned by manager Responsible for maintenance and cleanliness of room service areas Aid guests in locating other areas of the hotel (walk them to the destination if possible) Adhere to cash handling standards Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications Job Requirements Must have previous food and beverage experience in fine dining or hotel Room Service experience is preferred Must be able to work a flexible schedule including weekends and holidays TABC and Food Handler certifications are required.
* Required TABC certification prior to the first day of work.
* Candidates must be able to speak fluent

What Does A Room Service Server Do At Jc Resorts

* To understand and respond to all guest needs and requests in a timely and professional manner deferring to the Room Service Manager when necessary to ensure customer satisfaction.
* To make the Room Service Manager aware of all guest comments and complaints.
* To extend a courteous, friendly, and professional greeting to all guests.
* To coordinate with other departments to ensure prompt and professional response to all guest requests.
* To stock adequate levels of necessary supplies at the Room Service station.
* To ensure hotel corridors are kept clear of all Room Service items.
* To follow all specified procedures to correctly handle all cash and credit card transactions, including the proper use of Micros.
* To follow specified procedures to provide prompt, efficient and gracious customer service to hotel guests in their rooms, including answering telephones, delivering orders, preparing and presenting guest bills.
* To promote and comply with all policies and procedures of JC Resorts LLC.
* To immediately report all suspicious occurrences and hazardous conditions.
* To maintain the cleanliness and safety of work areas at all times, maintaining proper care and cleanliness of tableware and serving equipment, handling both to minimize breakage.
* To practice safe work habits at all times, to avoid injury to self and others.
* To ensure safe work practices of all Room Service staff, including compliance with company and departmental safety rules and regulations and the proper use and handling of all relevant equipment and machinery.
* To ensure the security and proper return of master keys.
* To attend all mandatory meetings as directed.
* To perform other tasks, including cross-training, as directed.
* JOB KNOWLEDGE

What Does A Room Service Server Do At Hard Rock Hotel and Casino

* In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:
* Attend required training sessions offered by the Hard Rock.
* Perform the duties described in compliance with local laws and regulations.
* Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
* Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
* Consult Internal Control Procedures and Policy Manuals for guidance.
* Report illegal activity to Security or the appropriate levels of Management

What Does A Room Service Server Do At Marriott

* Serve food courses and alcoholic beverages to guests.
* Set tables according to type of event and service standards.
* Answer questions on menu selections.
* Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
* Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
* Record transaction in MICROS system at time of order.
* Check in with guests to ensure satisfaction with each food course and/or beverages.
* Pick-up trays and clean tables as needed to ensure a clean dining area.
* Maintain cleanliness of work areas, china, glass, etc., throughout the day.
* Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area.
* Complete closing duties, including restocking items, turning off lights, etc.
* Present physical and accurate check to guest and process payment.
* Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
* Ensure uniform and personal appearance are clean and professional.
* Maintain confidentiality of proprietary information; protect company assets.
* Support all co-workers and treat them with dignity and respect.
* Support team to reach common goals.
* Comply with quality assurance expectations and standards.
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
* Assist with moving, lifting, carrying, and placing of objects weighing in excess of 50 pounds.
* Stand, sit, or walk for an extended period of time or for an entire work shift.
* Read and visually verify information in a variety of formats (e. g., small print).
* Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
* Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
* Move over sloping, uneven, or slippery surfaces and steps.
* Move up and down stairs and/or service ramps.
* Welcome and acknowledge all guests according to company standards.
* Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
* Perform other reasonable job duties as requested by Supervisors.
* To apply now, go to: marriott.taleo.Net/careersection/2/jobdetail.ftl?job=17002QEC Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
* Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, UT or local

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How To Become A Room Service Server

Most food and beverage service jobs are entry-level jobs and do not require a high school diploma. The majority of workers receive short-term on-the-job training.

Most states require workers, such as nonrestaurant servers, who serve alcoholic beverages to be 18 years of age or older.

Education

There are no formal education requirements for becoming a food and beverage serving worker.

Training

Most workers learn their skills through short-term on-the-job training, usually lasting several weeks. Training includes basic customer service, kitchen safety, safe food-handling procedures, and good sanitation habits.

Some employers, particularly those in fast-food restaurants, teach new workers with the use of self-study programs, online programs, audiovisual presentations, or instructional booklets that explain food preparation and service procedures. However, most food and beverage serving and related workers learn their skills by watching and working with more experienced workers.

Some full-service restaurants provide new dining room employees with classroom training sessions that alternate with periods of on-the-job work experience. The training communicates the operating philosophy of the restaurant, helps new employees establish a personal rapport with other staff, teaches employees formal serving techniques, and instills a desire in the staff to work as a team.

Some nonrestaurant servers and bartender helpers who work in establishments where alcohol is served may need training on state and local laws concerning the sale of alcoholic beverages. Some states, counties, and cities mandate such training, which typically lasts a few hours and can be taken online or in-house.

Advancement

Advancement opportunities are limited to those who remain on the job for a long time. However, some dining room and cafeteria attendants and bartender helpers may advance to waiter, waitress, or bartender positions as they learn the basics of serving food or preparing drinks.

Important Qualities

Communication skills. Food and beverage serving and related workers must listen carefully to their customers’ orders and relay them correctly to the kitchen staff so that the orders are prepared to the customers’ request.

Customer-service skills. Food service establishments rely on good food and customer service to keep customers and succeed in a competitive industry. As a result, workers should be courteous and be able to attend to customers’ requests.

Physical stamina. Food and beverage serving and related workers spend most of their worktime standing, carrying heavy trays, cleaning work areas, and attending to customers’ needs.

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Room Service Server jobs

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Room Service Server Demographics

Gender

  • Female

    50.4%
  • Male

    47.1%
  • Unknown

    2.5%

Ethnicity

  • White

    74.4%
  • Hispanic or Latino

    16.3%
  • Asian

    7.0%
  • Unknown

    1.7%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    60.0%
  • French

    7.1%
  • Japanese

    4.3%
  • Portuguese

    2.9%
  • German

    2.9%
  • Russian

    2.9%
  • Urdu

    2.9%
  • Arabic

    2.9%
  • Filipino

    1.4%
  • Vietnamese

    1.4%
  • Cantonese

    1.4%
  • Cherokee

    1.4%
  • Dari

    1.4%
  • Persian

    1.4%
  • Hindi

    1.4%
  • Mandarin

    1.4%
  • Carrier

    1.4%
  • Italian

    1.4%
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Room Service Server

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Room Service Server Education

Room Service Server

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Top Skills for A Room Service Server

CustomerServiceSkillsBeverageOrdersBanquetFunctionsDeliveryGuestRoomsHotelGuestsMicrosRoomServiceOrdersMenuItemsVIPGuestSatisfactionPOSFoodPreparationCreditCardFoodTraysSet-UpGuestFoodOrdersPhoneCallsIn-RoomCommunicationSkills

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Top Room Service Server Skills

  1. Customer Service Skills
  2. Beverage Orders
  3. Banquet Functions
You can check out examples of real life uses of top skills on resumes here:
  • Use customer service skills to ensure clients are satisfied with the services.
  • Delivered beverage orders within established timeframes.
  • Have covered supervisor positions in restaurant and banquet functions.
  • Coach and support team members in ensuring optimal service delivery through coordinated team effort.
  • Deliver food, drinks, silverware and condiments to guest rooms to fulfill guest expectations.

Top Room Service Server Employers