Room service server job description

Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.

Serve food courses and alcoholic beverages To guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment.
CORE WORK ACTIVITIES

* Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
* Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
* Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
* Speak with others using clear and professional language.
* Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
* Ensure adherence to quality expectations and standards.
* Stand, sit, or walk for an extended period of time.
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
* Perform other reasonable job duties as requested by Supervisors.
* Attention to customer service with a professional and pleasant personality.
* Available to work a flexible schedule including evenings, weekends, and holidays.
* Job Description For Internal Candidates

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture

About Us

At the La Quinta Resort and Club we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a Resort that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the La Quinta Resort and Club can mean for you!

Description

We are looking for a highly motivated, customer focused Room Service Server to join our team! Room Service is responsible for taking guests' orders over the phone and delivering food & beverage to guest rooms. They are responsible for ensuring accurate food orders as well as timely delivery.

If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!

Your role:

• Be thoroughly familiar with the menus, ingredients, and methods of preparation for each dish, wine list, as well as hours of operation for all food and beverage outlets.
• Has a thorough knowledge of the room layout and the property in general. Is knowledgeable about the hotel and its amenities.
• Collects orders from the kitchen, ensuring they have been prepared correctly; and promptly and efficiently deliver to the guest's room.
• Will submit signed checks and reconciling daily sales
• Assists with the collection of Room Service trays and other food and beverage items from the guest rooms. This also includes proper breakdown of trays and other items.
• Be thoroughly familiar with all standards of proper service etiquette and will practice these standards throughout the guests dining experience.
• Consistently delivers courteous, professional service.
• Maintains high standards of cleanliness (personal appearance, equipment, and facility) always.

JOB PURPOSE

Provides service excellence to patients and guests in the selection of Room Service meals and nourishments utilizing the departmental nutrition software and the medical record to support communication and implementation of physician generated dietary orders. The Room Service Server will serve guest needs by providing exceptional knowledge of food & beverage menu items as well as information regarding preparation methods and allergens. The Room Service Server is responsible for taking the patients meal order and the delivery of the meal to our CH inpatients in a room service setting. The RSS must share a passion for providing excellent customer service to our inpatients

QUALIFICATIONS All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

LEVEL OF EDUCATION Minimum: Preferred:

CERTIFICATIONS, LICENSES, REGISTRATIONS Minimum: California Food Handlers Card within 7 days of hire or transfer into role. Preferred: ServSafe Certifcate

TECHNICAL REQUIREMENTS Minimum: Ability to read and write in English. Basic arithmetic skills. Computer skills sufficient to navigate Cottage's intranet site and learn to use programs specific to the department. Basic knowledge and understanding of Microsoft Office Preferred: Knowledge of theraputic diets and nutrition software

YEARS OF RELATED WORK EXPERIENCE Minimum: Preferred: 2 yrs previous experience in hospitality or service industry
Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, Ca, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.

Cottage Health is an Equal Opportunity Employer. Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status or any other classification protected by law. This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee. Cottage Health is committed to upholding discrimination-free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work.

Any Cottage Health applicants who require assistance or reasonable accommodations during the application process may request the need for accommodation with the Recruiter.
SBCH Nutrition, Full Time, Regular, 8 Hours, Variable Shift, Santa Barbara Cottage Hospital