Rooms director jobs near me

Job Details Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare! ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of "America's Best Hospitals" by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition. PRIMARY FUNCTION: The Director, Single Billing Office (SBO) is responsible for the strategic leadership, operational management, and performance outcomes of the organization's centralized patient and guarantor billing functions. This position oversees certain tasks within the post-service revenue cycle, including payment posting, daily cash reconciliation, remittance posting, backend payments, customer service, self-pay accounts receivable, bad debt management, financial assistance program administration, patient statement processing, and mail and document operations. The Director will ensure efficient, compliant, and patient-centered operations across the SBO, leveraging the Epic system to optimize workflows, drive performance metrics, and enhance the overall patient financial experience. This role requires close collaboration with other Revenue Cycle leaders, Finance, Compliance, Patient Access, IT, and external vendors. PRINCIPAL DUTIES AND RESPONSIBILITIES: Leadership & Strategic Planning * Develop and implement strategic plans, goals, and objectives for the SBO in alignment with organizational revenue cycle and patient experience initiatives. * Lead, mentor, and evaluate departmental managers and staff to achieve high performance, engagement, and professional growth. * Foster a culture of accountability, collaboration, and continuous improvement. * Represent the SBO in cross-departmental leadership meetings, presenting performance metrics, trend reports, and strategic updates to senior leadership. Payment Posting & Daily Cash Reconciliation * Oversee timely and accurate posting of all patient and payer payments, including electronic remittance advice (ERA) and paper EOB processing. * Direct daily cash reconciliation processes in partnership with Finance, ensuring all variances are identified and resolved promptly. Remittance & Backend Payment Functions * Ensure accurate and compliant remittance posting, payment variance reconciliation, and resolution of underpayments and overpayments. * Develop procedures to minimize delays and errors in backend payment application. * Continuously explore available technologies and processes to automate and streamline current state. SBO Operations * Direct all operations within the Epic SBO module, ensuring accurate, efficient, and compliant execution of guarantor (self-pay) billing and payment processes. * Monitor work queues, productivity metrics, and performance dashboards to ensure timeliness and accuracy of account resolution. * Collaborate with Epic analysts and IT to implement system enhancements, troubleshoot issues, and optimize automation capabilities. * Serve as a subject matter expert during Epic upgrades or workflow redesigns to ensure minimal disruption to operations. Customer Service & Patient Interaction * Oversee the SBO's patient financial services call center, ensuring prompt, courteous, and accurate resolution of patient inquiries, processing of financial assistance applications and establishing payment plans. * Manage Epic MyChart InBasket functions, including responding to patient messages, verifying insurance coverage, processing insurance submissions, and updating account information. * Establish quality assurance measures to improve first-contact resolution rates and reduce repeat inquiries. * Engage directly with escalated or high-profile patient concerns as needed. Self-Pay AR & Bad Debt Management * In conjunction with leadership, develop strategies for timely and effective self-pay account follow-up. * Manage bad debt placement processes, ensuring compliance with policy and regulatory requirements. * Oversee vendor relationships and monitor recovery performance, including regular performance reviews and contract compliance monitoring. Financial Assistance Program Administration * Ensure consistent application of the Financial Assistance policy in accordance with regulatory requirements and community benefit objectives. Patient Statement Processing * Direct the production and distribution of patient statements, ensuring accuracy, timeliness, and compliance with state and federal requirements. * Oversee statement vendor performance, troubleshooting issues as needed. * Continuously evaluates costs and implements initiatives resulting in an overall reduction. Mail & Document Operations * Provide strategic oversight and leadership for mail coordination, paper and electronic document management, administrative support, and operational assistance functions. * Ensure timely, accurate, and secure handling of incoming and outgoing departmental mail, including monitoring for issues such as returned or misdirected items. * Oversee scanning, indexing, and routing of physical and electronic documents, ensuring compliance with privacy regulations (e.g., HIPAA) and organizational standards. Compliance & Reporting * Ensure all SBO operations comply with HIPAA, CMS, payer regulations, and internal policies. * Develop and monitor key performance indicators (KPIs) for all functional areas, providing regular reports to executive leadership. DIRECTION/SUPERVISION OF OTHERS: * Direct supervision of departmental managers, supervisors, and leads within the SBO. * Indirect oversight of all staff assigned to SBO functional areas. * Responsibility for hiring, training, performance evaluations, corrective action, and staff development. DIRECTION/SUPERVISION RECEIVED: Vice President, Revenue Cycle EDUCATION AND EXPERIENCE REQUIREMENTS: * Bachelor's degree in Business Administration, Healthcare Administration, Finance, or related field required; Master's degree preferred. * Minimum 8-10 years of progressive healthcare revenue cycle experience, including at least 2 years in a leadership role. * Demonstrated expertise in Epic SBO or equivalent enterprise billing systems. * Strong knowledge of payment posting, remittance processing, AR management, financial assistance programs, bad debt collections, and patient statement workflows. * Proven ability to manage customer service call center, large teams, budgets, and multi-faceted operational processes. Preferred Qualifications * Epic SBO Certification or Proficiency. * Experience with Epic Cash Management module. * Experience in a large multi-facility health system. * Revenue Cycle certifications (e.g., CRCR, CHFP). KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS: * Extensive understanding of healthcare revenue cycle operations, including payment posting, cash reconciliation, remit posting, self-pay accounts receivable, backend payment processing, financial assistance, bad debt management, and statement processing. * Advanced knowledge of Epic Single Billing Office functionality, including MyChart integration, InBasket messaging workflows, and insurance submission processes. * Strong working knowledge of healthcare payer requirements, billing compliance, HIPAA regulations, and patient financial communication best practices. * Familiarity with federal and state financial assistance regulations and bad debt collection guidelines. * Advanced communication skills to effectively engage with patients, staff, executives, and external partners. * Proficiency in Epic SBO, Microsoft Office Suite (Excel, Word, PowerPoint), and data analytics/reporting platforms. * Ability to manage competing priorities and deliver results in a fast-paced, deadline-driven environment. * Ability to ensure a patient-centered approach while maintaining organizational financial performance. Annual Compensation Range $135,720.00 - $217,172.80 This pay rate/range represents ChristianaCare's good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law. Post End Date Dec 26, 2025 EEO Posting Statement ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit *********************************************************

About Us Come join our winning hospitality team, we invite you to be part of Cleveland's future! The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the Huntington Bank Field and Rocket Mortgage Field House Arena are less than a mile away. This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby. Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service and creating memorable experiences for our guests to visit us again and again! Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview Support General Manager in managing the Rooms, Food and Beverage, Financing, Sales and Marketing, and Repairs and Maintenance Departments to achieve the guest satisfaction scores, operating and financial goals of the owner. The Director of Operations has a strong rooms background and can quickly develop SOPs, implement front office and housekeeping best practices and train our team in service delivery for our guests. Act as General Manager in his/her absence when necessary. Essential Duties and Responsibilities * Ensure complete guest satisfaction by implementing immediate action when required for the service execution and support the team to deliver excellence. * Lead all operational managers to success on daily, weekly, monthly and annual action plans related to property strategic plan. * Plan, organize, facilitate, attend, and/or participate in various hotel and departmental meetings. •Ensure compliance of brand standard operating procedures and policies. * Develop and manage execution of Rooms/Food and Beverage division budgets and revenue forecasts. Develop and implement controls for expense management. Ensure staff is utilizing labor management tools to schedule and control labor costs. * Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members. * As a member of the Executive Committee for the property, the Director of Operations is expected to help create and execute the financial objectives of the hotel. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job-related duties as assigned. Qualifications and Skills * Minimum 3-5 years of management experience, preferably in both rooms and FandB. * Computer literacy and financial management required. * Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. * Able to resolve guest, supervisor, and associate conflicts. * Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Salary Range: $95,000.00 - $105,000.00 Annually Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? Yes Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Primary Duties & Responsibilities: Filing, record-keeping, and operational aspects as they impact business operations Participate in compliance projects and initiatives, as necessary Maintaining office records Support internal and external audits Other duties as assigned Desired Qualification & Requirements: Attention to detail and problem-solving skills Experience in reading and understating general business periodicals, technical documents, and government regulations Strong organizational abilities, including planning, delegating, and business processes Experience with remote working Time management skills and ability to prioritize work to meet all deadlines Effective written and verbal communication, analytic and interpersonal skills Good knowledge of employment/labor laws Aptitude in problem-solving Desire to work as a team with a results-driven approach Experience that is a plus: Proficiency in MS Office, Excel Hotel Knowledge a plus EDUCATION: BS/BA in business Administration or relevant field Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Everwood is an equal opportunity employer. Drug-Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, or disability. Job Type: Full-time License/Certification: Driver's License (Required) View all jobs at this company

Do you have previous experience in the hospitality industry and a strong desire to provide excellent customer service to our guests? You could be just what we're looking for in our next houseperson. Our hotel is extremely busy, and we need a detail-oriented individual who is willing to perform a wide range of tasks to ensure that our guests have an exceptional experience. Responsibilities include keeping the hotel's public areas clean, such as hallways, meeting rooms, and lobbies. You will also support housekeeping by delivering items requested by guests, such as amenities, rollaway beds, cribs, and bedding to guest rooms, and completing any special projects assigned by housekeeping managers. You should have at least one year of experience as a housekeeper or houseperson. Please apply now if you have excellent people skills and are looking for a new challenge!

Job Description The Director of Housekeeping Operations will oversee and support the housekeeping departments for several Rolling Hills Hospitality-managed hotels. This role ensures operational excellence, brand consistency, and superior guest satisfaction through effective leadership, staff development, and strategic management. The ideal candidate is an inspiring leader who thrives in a fast-paced hospitality environment, balances operational precision with people-first leadership, and has a proven record of building high-performing teams. Compensation: $44,000 - $45,000 yearly Responsibilities: Leadership & Oversight: Provide direction and supervision to property-level Executive Housekeepers and their teams, ensuring all properties meet Rolling Hills Hospitality's cleanliness and service standards. Operational Excellence: Standardize and monitor cleaning procedures, room inspection processes, and quality assurance across all locations. Staff Development: Recruit, train, and mentor housekeeping leaders and associates; create career growth pathways and maintain high team morale. Quality Control: Conduct routine property audits to ensure consistency in cleanliness, safety, and guest experience standards. Budget & Resource Management: Oversee departmental budgets, labor management, and supply inventories; identify opportunities for operational efficiencies. Collaboration: Partner with General Managers and Maintenance leaders to ensure smooth daily operations and timely resolution of guest or room-related issues. Performance Monitoring: Analyze key performance metrics such as guest satisfaction scores, room turnaround times, and team productivity to drive continuous improvement. Compliance & Safety: Ensure all housekeeping operations comply with health, safety, and sanitation regulations as well as brand policies. Innovation & Sustainability: Promote eco-friendly cleaning practices and implement innovative solutions to enhance efficiency and guest comfort. Qualifications: 5+ years of progressive housekeeping management experience, including multi-property oversight in hotels, resorts, or large-scale hospitality operations. Proven track record in team leadership, training, and performance management. Strong understanding of EVS, sanitation standards, and brand compliance requirements. Excellent communication, organization, and analytical skills. Ability to travel regularly between assigned properties. High school diploma or GED required; degree in Hospitality Management, Business Administration, or a related field preferred. Bilingual (English-Spanish) preferred. About Company Founded in 2005, Rolling Hills Hospitality operates 19 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation's top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.

They Hyatt Place OSU is seeking a General Manager for their property. The GM operates the property as a profitable enterprise, leading the staff as manager, coach, and trainer in the proper execution of Front Desk, Housekeeping, Laundry, Facility and Guest Service standards. The GM will lead the team to accomplish financial and operational results, communicating feedback, evaluating performance, and training the team in successful operation of the hotel and the Grandview Yard collective. Essential Functions: * Leads the property in generation of revenue through sales and marketing efforts at the property level and in coordination with company and external brand resources, participating in sales calls and site visits in a revenue leadership role * Maintains strong knowledge of and relationships in the local market, including demand generators, competitor strategies, and community impact opportunities. * Manages relationships with hotel vendors, negotiating service agreements as appropriate * Reviews financial reports and statements to understand property's performance versus budget and expenses. Works to determine areas of concern and develops strategies to improve performance * Coaches and supports hotel team to effectively manage occupancy and rates, wages and controllable expenses. * Strives to accomplish financial goals simultaneously with superior guest and team member satisfaction. * Manages costs within the hotel, including supplies, utilities, labor expenses to within budgeted parameters, combining with sales/revenue acumen to deliver an efficient and profitable operation. * Hires team members who demonstrate strong functional expertise, creativity and leadership to meet the business needs of the operation. * Supports the team's skill proficiency and professional development through appropriate training and feedback. Ensures service, technical skills and other training occurs throughout the property to support successful daily operations. * Establishes and maintains open, collaborative relationships with direct reports and team members; Fosters team member commitment to providing exceptional service * Demonstrates and communicates drivers of guest satisfaction; ensures core elements of service strategy are in place to produce the desired results * Is highly visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction * Analyzes any service issues and identifies trends. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results * Ensures that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations * Inspires and motivates teams to achieve operational excellence; Makes key decisions, removes obstacles to success, and ensures adequate resources are available to achieve business results * Creates a synergistic team and work environment that consistently delivers positive results and continuously strives to improve these results * Ensures property is a safe and secure facility for guests and team members Physical Requirements: * These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position. * Associate may be subjected extended periods of sitting and/or standing * Associate may have to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. * Associate is often required to sit and use his or her hands and fingers, to handle or feel. * Vision abilities required by this job include close vision. * Associate must talk and hear. Travel Local and regional travel may be required resulting in overnight trips. This position requires the successful candidate to have a valid Driver's license. The successful candidate would have to provide proof that s/he has a valid driver's license upon being hired. Qualifications, Education, Experience, Skills, and Abilities: * At least 5 years of progressive hotel Management experience with proven success in leadership. * Proven success in revenue generation, financial management, and guest service initiatives * Excellent communication skills to convey information and ideas clearly, both oral and written, as well as effective listening skills to understand issues and work toward problem resolution * Intellectual ability to assimilate complex information, data, etc. from various sources and consider, adjust or modify to meet the constraints of the particular need * Financial acumen required to work with and understand financial information and data, and basic mathematical functions * Drive for Results demonstrated through successful performance in prior leadership positions * Action Orientation to work efficiently and effectively toward property revenue and operational objectives. Must be able to evaluate and select among alternative courses of action quickly and accurately * Time Management skills to meet commitments across multiple departments and roles * Customer Focus to consistently deliver optimal employee and customer satisfaction for the hotel * Valid driver's license for hotel's location * Bachelor's degree preferred

Job DescriptionBenefits/Perks Competitive wages Career Growth Opportunities Fun and Energetic Environment We are seeking a positive, friendly, and experienced Hotel Manager to organize and oversee daily operations of our facilities. As the Hotel Manager, you will provide strategic direction for the company and supervise the activities of our diverse workforce. The Hotel Manager will be involved in every aspect of the hotel operations, from dealing with customer complaints to strategizing and preparing reports. The Hotel Manager must possess excellent communication skills and remain focused on ensuring both positive customer experiences and positive team/employee experiences. The ideal candidate is a team player as well as an effective leader, capable of leading by example and fostering a climate of cooperation and teamwork. Responsibilities Oversee the work of all employees and set clear objectives Hire qualified personnel according to standards set forth by the company Organize and coordinate operations and allocate responsibilities to ensure maximum efficiency Manage budgets and expenses, analyze and report on financial information Develop and implement a strong marketing strategy to promote the hotels services Communicate with customers when appropriate Resolve issues that arise with maintenance, equipment, and renovations Collaborate with outside entities including suppliers, vendors, event planners, and travel agencies Conduct regular inspections of the facility and uphold strict compliance with health and safety standards Qualifications Proven experience as a Hotel Manager is preferred Familiarity with hospitality industry standards Proficiency in English; knowledge of additional languages is a plus Well-versed in hotel management best practices and relevant laws/guidelines Ability to resolve issues with a customer-focused orientation An outgoing personality Excellent communication skills Strong organizational and time-management skills Bachelors degree in Hospitality Management, Business Administration, or relevant field is preferred

Job DescriptionBenefits/Perks Competitive wages Career Growth Opportunities Fun and Energetic Environment We are seeking a positive, friendly, and experienced Hotel Manager to organize and oversee daily operations of our facilities. As the Hotel Manager, you will provide strategic direction for the company and supervise the activities of our diverse workforce. The Hotel Manager will be involved in every aspect of the hotel operations, from dealing with customer complaints to strategizing and preparing reports. The Hotel Manager must possess excellent communication skills and remain focused on ensuring both positive customer experiences and positive team/employee experiences. The ideal candidate is a team player as well as an effective leader, capable of leading by example and fostering a climate of cooperation and teamwork. Responsibilities Oversee the work of all employees and set clear objectives Hire qualified personnel according to standards set forth by the company Organize and coordinate operations and allocate responsibilities to ensure maximum efficiency Manage budgets and expenses, analyze and report on financial information Develop and implement a strong marketing strategy to promote the hotels services Communicate with customers when appropriate Resolve issues that arise with maintenance, equipment, and renovations Collaborate with outside entities including suppliers, vendors, event planners, and travel agencies Conduct regular inspections of the facility and uphold strict compliance with health and safety standards Qualifications Proven experience as a Hotel Manager is preferred Familiarity with hospitality industry standards Proficiency in English; knowledge of additional languages is a plus Well-versed in hotel management best practices and relevant laws/guidelines Ability to resolve issues with a customer-focused orientation An outgoing personality Excellent communication skills Strong organizational and time-management skills Bachelors degree in Hospitality Management, Business Administration, or relevant field is preferred

Job DescriptionBenefits: Bonus based on performance Competitive salary Employee discounts Flexible schedule Free food & snacks Health insurance Help or transport service Opportunity for advancement Paid time off Signing bonus Training & development Join a Growing Powerhouse in Hospitality General Manager Opportunity at Chase Hotel Group Location: Multiple Openings (Relocation Assistance Provided) Job Type: Full-Time | On-Site | Bonus Opportunities Are you a passionate hospitality leader ready to elevate your career with a company on the rise? Chase Hotel Group (CHG) is a dynamic, fast-growing, and family-owned hotel management company based in Cranford, NJ. We manage a high-performing portfolio of 11 branded hotelswith 1 currently under construction and 2 more in the pipelineacross top-tier names like Hampton Inn, Home2 Suites, Fairfield Inn & Suites, and Holiday Inn Express. Were on an ambitious growth journey and looking for General Managers who are ready to lead with energy, strategy, and heart. If you're an experienced hotel manager looking for your next big challengeand a chance to make a visible impactthis is your opportunity to oversee a flagship property during a thrilling expansion phase. What We Offer: Competitive base salary + bonus opportunities Relocation assistance Medical allowance & generous PTO Flexible scheduling Employee discounts at our hotels A deeply supportive, entrepreneurial company culture that rewards innovation and leadership What Youll Do: Guest Experience & Brand Standards Set the tone for service excellence and exceed guest satisfaction goals Be highly visible and accessible to guests, handling feedback proactively Ensure the property consistently reflects brand standards and cleanliness Leadership & Team Development Inspire and lead a diverse team with confidence, positivity, and clarity Foster a culture of accountability, respect, and collaboration Lead performance reviews, team training, and professional development initiatives Operational Excellence Oversee all property operations including front office, housekeeping, maintenance, and F&B where applicable Ensure safety, cleanliness, and a seamless guest experience across all areas Use data and audits to track guest feedback, cleanliness, and performance trends Financial Management Achieve revenue goals while managing costs effectively Utilize tools like yield management and forecasting to drive profitability Oversee financial reporting, payroll, inventory, and expense control Mentor department leads on budgeting and financial acumen Compliance & Administration Ensure compliance with all HR, legal, and brand standards Maintain all local/state/federal licenses and safety certifications Champion diversity, equity, and inclusion in hiring and culture What We're Looking For: 2+ years of hotel General Manager or Assistant GM experience (required) Strong background with branded hotels preferred (Hilton, Marriott, IHG, etc.) Proven leadership and people management skills Financial and operational savvy Willingness to relocate to one of our high-priority markets Schedule: Full-time, flexible hours Day & evening shifts Weekends and holidays as needed About Chase Hotel Group: At CHG, we believe in building more than hotelswe build lasting teams, meaningful guest experiences, and careers people can be proud of. As a nimble and innovative hotel operator, we pride ourselves on our hands-on leadership style, open-door communication, and a culture of growth. Ready to lead a top-tier hotel to success? Apply now and take the next big step in your hospitality career.

The Manager oversees daily operations across front desk, housekeeping, maintenance, and inspections, ensuring exceptional service for guests, vendors, and Best Western partners. They lead the team in creating memorable guest experiences through warm welcomes, efficient service, and brand loyalty initiatives, while maintaining compliance with company standards, safety, and quality protocols. ESSENTIAL JOB FUNCTIONS: This role supports the General Manager( Owners) by managing staff schedules, performing administrative tasks, and ensuring smooth front desk operations. Responsibilities include training staff, handling guest check-ins/check-outs, promoting loyalty programs, resolving guest concerns, and maintaining a clean and welcoming environment. The position also involves sales calls, booking group functions, managing financial transactions, and ensuring compliance with safety, security, and company standards. May serve as Manager-on-Duty when needed. Assist the General Manager (Owner) with preparing Guest Experience Representative work schedules and ensuring staff adheres to schedules. Adjust schedules as needed to meet business needs. Perform assigned administrative duties such as daily reports, credit card reversals, bank deposits, accounts receivables, travel agent research, lost and found, rooming lists, office supply inventory, safety committee, etc. Train Guest Experience staff in technical duties, guest service skills and telephone sales skills Group Bookings. Advise and consult with General Manager(Owner) in situations of poor employee performance and/or improper employee behavior that may require counseling and/or discipline. make sales call and response to each sales ASAP to Guarantee Revenue. Must be Organized. When applicable for a specific property, book group functions and meeting room space. May serve as Manager-on-Duty in the absence of the General Manager and Assistant General Manager Provide a friendly, welcoming experience by greeting guests as they enter the hotel. Welcome loyal guests and military members using the best practices outlined for each program. Ensure Elite guests receive the designated gift upon arrival. Provide all guests (including groups) with a friendly, accurate and efficient check-in / check-out process while following the companys policies and procedures. Prepare for check-ins before the guest arrives by using the arrivals grid, preparing express check-ins, and planning for group arrivals. Ensure the front desk/lobby areas remain clean, organized and ready to greet guests. Verify and collect guest payments and identification, ensuring all procedures are followed to protect sensitive guest information including identity and credit card information. Process all financial transactions with strict adherence to defined procedures. Operate the hotel key control system while strictly following all key safety & security procedures. Answer the hotel phone in a manner which provides a genuine Best Western(BW) experience to every caller. Listen, identify and resolve the callers need(s). Properly and efficiently transfer calls as necessary. Route calls to guest rooms according to the companys policies which ensure sensitive guest information and privacy is maintained. Provide a warm and friendly experience to potential guests inquiring about hotel reservations by focusing on the guests need, asking for the sale, entering and confirming the reservation details, providing the cancellation policy and offering to enroll the guest in the Returns program. Complete shift checklist(s) to ensure the hotel information is updated and team members are prepared for the daily activities. Maintain room status inventory. Stock and restock breakfast items such as food, drink and supplies as necessary to ensure guests have a consistent selection of items which are displayed in an appealing, clean and organized manner consistent with company standards, food handling guidelines and regulations. Ensure eating area is clean and inviting at all times. MINIMUM SKILL REQUIREMENTS: This role demands frequent interaction with customers and the public, requiring strong verbal, written, and interpersonal communication skills. The ideal candidate should be attentive, service-oriented, and capable of sensing unspoken needs. They must handle confidential information responsibly, operate office technology confidently, and work independently with sound judgment. Strong organizational skills and the ability to stay calm under pressure are essential in managing multiple tasks in a fast-paced environment. This position requires flexibility to support various hotel departments and ensure a consistent guest experience. Regular communication with the GM and Owner is essential, along with a willingness to learn and teach. Jaiy Ram LLC. Maintains a drug-free, monitored work environment and upholds equal opportunity employment. Duties may change at any time, and all roles are strictly temporary with no path to permanency. Job Type: Full-time Job Location: Mansfield, OH

They Hyatt Place OSU is seeking a General Manager for their property. The GM operates the property as a profitable enterprise, leading the staff as manager, coach, and trainer in the proper execution of Front Desk, Housekeeping, Laundry, Facility and Guest Service standards. The GM will lead the team to accomplish financial and operational results, communicating feedback, evaluating performance, and training the team in successful operation of the hotel and the Grandview Yard collective. Essential Functions: · Leads the property in generation of revenue through sales and marketing efforts at the property level and in coordination with company and external brand resources, participating in sales calls and site visits in a revenue leadership role · Maintains strong knowledge of and relationships in the local market, including demand generators, competitor strategies, and community impact opportunities. · Manages relationships with hotel vendors, negotiating service agreements as appropriate · Reviews financial reports and statements to understand property's performance versus budget and expenses. Works to determine areas of concern and develops strategies to improve performance · Coaches and supports hotel team to effectively manage occupancy and rates, wages and controllable expenses. · Strives to accomplish financial goals simultaneously with superior guest and team member satisfaction. · Manages costs within the hotel, including supplies, utilities, labor expenses to within budgeted parameters, combining with sales/revenue acumen to deliver an efficient and profitable operation. · Hires team members who demonstrate strong functional expertise, creativity and leadership to meet the business needs of the operation. · Supports the team's skill proficiency and professional development through appropriate training and feedback. Ensures service, technical skills and other training occurs throughout the property to support successful daily operations. · Establishes and maintains open, collaborative relationships with direct reports and team members; Fosters team member commitment to providing exceptional service · Demonstrates and communicates drivers of guest satisfaction; ensures core elements of service strategy are in place to produce the desired results · Is highly visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction · Analyzes any service issues and identifies trends. Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results · Ensures that building is well maintained and that operational areas have an atmosphere that meets or exceeds guest expectations · Inspires and motivates teams to achieve operational excellence; Makes key decisions, removes obstacles to success, and ensures adequate resources are available to achieve business results · Creates a synergistic team and work environment that consistently delivers positive results and continuously strives to improve these results · Ensures property is a safe and secure facility for guests and team members Physical Requirements: These physical demands represent the physical requirements necessary for an associate to successfully perform the essential functions of the position. Reasonable accommodation can be made to enable individuals with disabilities to perform the described essential functions of the position. Associate may be subjected extended periods of sitting and/or standing Associate may have to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Associate is often required to sit and use his or her hands and fingers, to handle or feel. Vision abilities required by this job include close vision. Associate must talk and hear. Travel Local and regional travel may be required resulting in overnight trips. This position requires the successful candidate to have a valid Driver's license. The successful candidate would have to provide proof that s/he has a valid driver's license upon being hired. Qualifications, Education, Experience, Skills, and Abilities: · At least 5 years of progressive hotel Management experience with proven success in leadership. · Proven success in revenue generation, financial management, and guest service initiatives · Excellent communication skills to convey information and ideas clearly, both oral and written, as well as effective listening skills to understand issues and work toward problem resolution · Intellectual ability to assimilate complex information, data, etc. from various sources and consider, adjust or modify to meet the constraints of the particular need · Financial acumen required to work with and understand financial information and data, and basic mathematical functions · Drive for Results demonstrated through successful performance in prior leadership positions · Action Orientation to work efficiently and effectively toward property revenue and operational objectives. Must be able to evaluate and select among alternative courses of action quickly and accurately · Time Management skills to meet commitments across multiple departments and roles · Customer Focus to consistently deliver optimal employee and customer satisfaction for the hotel · Valid driver's license for hotel's location · Bachelor's degree preferred

Responsibilities Director of Housekeeping Lead a goal-oriented housekeeping department to create a team environment that is effective, productive, and rewarding. Together with your team, you will create a safe, clean, and comfortable environment where students can study and learn. No housekeeping experience is required, just a willingness to learn. Responsibilities Provide leadership that supports a team environment that fosters morale, passion, quality, and respect Demonstrate continuous ability to maintain and/or improve customer satisfaction Be open-minded and ready to learn from your manager and team members alike Perform daily inspections and assessments and coach and counsel team members Lead and manage team member recruiting, training, development, and assignments Recruit team members who reflect our values and create a positive work environment that supports retention Execute, maintain, and monitor quality control systems and budgets Collaborate with department, facility, and company leadership to achieve goals Analyze data and make adjustments to meet facility, budget, and compliance goals Skills Interpersonal Skills: Ability to interact with individuals at all levels of the organization Communication: Effective written, spoken, and non-verbal communication Customer Service: Service-oriented mentality with a focus on exceeding expectations Professionalism: Maintain a positive and professional demeanor Decision Making: Ability to quickly make sound decisions and judgments Proactivity: Self-motivated with the ability to effectively prioritize projects and needs Team Player: Willingness to provide support where needed to achieve outcomes Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment Requirements Ability to work a flexible schedule that may include nights, weekends, and holidays Computer experience with word processing, spreadsheets, and various software Must be willing to relocate for promotion opportunities Not Required But a Big Plus Experience managing a team Experience working in a healthcare or education environment Proficiency in languages other than English, especially Spanish Manage a team. Grow your career. What We Offer Paid time off (vacation and sick) Medical, dental, and vision insurance 401(k) with employer match Employee assistance program (EAP) Career development and ongoing training Important to Know Veterans and candidates with military experience are encouraged to apply. HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion. Who is HHS HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries. We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow. Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Employee discount Health insurance Life insurance Opportunities for advancement Paid time off Paid training Parental leave Retirement plan Vision insurance Experience: Housekeeping management: 5 years (Preferred) Healthcare management: 3 years (Preferred) Custodial Management : 3 years (Preferred) Education Cleaning : 3 years (Preferred) Hospitality: 2 years (Preferred) Language: Spanish (Preferred) - Billing Identifier: CC 3156 Director

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Responsibilities Position: Hotel Valet Parking Operations Manager Location: Courtyard FullTime What you'll do Deliver premier customer service to our clients. Resolve client requests and concerns efficiently. Ensure proactive communication with clients regarding opportunities to improve operations. Supervise valet attendant relations with clients to ensure that complaints, disagreements or misunderstandings about rates or services are resolved diplomatically. Hire, develop, train, and supervise a team of employees. Identify proper staffing levels to complete duties, deliver superior customer service, and perform daily job functions. Ensure that proper parking, security, and cash control procedures are followed. Maximizing profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget. Identify all procurement and vendor service needs of the location. Perform general accounting duties such as accounts payable, payroll, and petty cash. Monitor facility maintenance for cleanliness standards. Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims. Implement all policies and procedures to ensure compliance with all OSHA laws. Qualifications What you need Demonstrates ability to lead, manage and motivate team members. Passionate about customer service and client satisfaction. Prior experience developing budgets and P&L (Profit and Loss) review a plus. Ability to react and problem-solve quickly. Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs. License Requirement: Must possess a valid state-issued driver's license with a current address and acceptable driving record. SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights. Right to Work Poster SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact ******************. We are here to assist you. Location US-OH-COLUMBUS

Salary: $75,000-$80,000 Other Forms of Compensation: Bonus Pay Grade: 12 Coreworks, LLC provides our clients and their residents with facility support services - housekeeping, laundry, plant operations, maintenance, transportation, and security - that uphold the same distinctive level of service and hospitality culture that clients currently enjoy from Unidine. Backed by our hospitality-centric culture and customer service philosophy, we are rooted in responsiveness and flexibility. At the heart of it, we're solution builders, with a dedicated focus on resident experiences and backed by deep expertise and vast perspective. Job Summary Working as an EVS Director, you are responsible for directing and overseeing the operational needs of the Housekeeping Department. You will coordinate the tasks of the Assistant Directors and Operations Managers. You will serve as a liaison between administration and hospital departments. Key Responsibilities: Responsible for department's financial data and statistics Monitoring of unit expenditures Develops and recommends department operating budget and ensure the department operates within budget Coordinates housekeeping activities with other departments Actively communicates with administration and other hospital departments Plans, organizes, directs, coordinates, and supervises functions and activities of the department Establishes work standards and work flow Establishes and implements policies and procedures for departmental operations Encourages and mentors staff creativity and innovation Ensures compliance with all regulatory agencies Proactive in the achievement of the facility goals and objectives Demonstrates quality leadership in meeting performance plans Reads, develops, and administers Total Quality Management process Develops and maintains job descriptions for department staff Encourages staff to participate in education programs Preferred Qualifications: Four year college degree and equal related experience required Three years of housekeeping management experience at a healthcare account required Must have the ability to analyze and interpret financial and other data General business acumen Excellent interpersonal skills High customer service and quality attitude Ability to work under pressure and meet established goals and objectives Public speaking skills Ability to utilize a participative approach to managing staff, to organize and prioritize tasks, and to develop budgets with a complete understanding of facility needs and requirements Excellent stress management skills, administrative and organizational, and follow-through (with associates and clients) skills required Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook Apply to Coreworks today! Coreworks is a member of Compass Group USA Click here to Learn More about the Compass Story Associates at Coreworks are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Flexible Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Applications are accepted on an ongoing basis. Coreworks maintains a drug-free workplace. Req ID: 1483499 Coreworks TRISHA SOMMERNESS [[req_classification]]

Coreworks ** Salary: $75,000-$80,000** **Other Forms of Compensation:** Bonus **Pay Grade:** 12 Coreworks, LLC provides our clients and their residents with facility support services - housekeeping, laundry, plant operations, maintenance, transportation, and security - that uphold the same distinctive level of service and hospitality culture that clients currently enjoy from Unidine. Backed by our hospitality-centric culture and customer service philosophy, we are rooted in responsiveness and flexibility. At the heart of it, we're solution builders, with a dedicated focus on resident experiences and backed by deep expertise and vast perspective. **Job Summary** **Working as an EVS Director** , you are responsible for directing and overseeing the operational needs of the Housekeeping Department. You will coordinate the tasks of the Assistant Directors and Operations Managers. You will serve as a liaison between administration and hospital departments. **Key Responsibilities:** + Responsible for department's financial data and statistics + Monitoring of unit expenditures + Develops and recommends department operating budget and ensure the department operates within budget + Coordinates housekeeping activities with other departments + Actively communicates with administration and other hospital departments + Plans, organizes, directs, coordinates, and supervises functions and activities of the department + Establishes work standards and work flow + Establishes and implements policies and procedures for departmental operations + Encourages and mentors staff creativity and innovation + Ensures compliance with all regulatory agencies + Proactive in the achievement of the facility goals and objectives + Demonstrates quality leadership in meeting performance plans + Reads, develops, and administers Total Quality Management process + Develops and maintains job descriptions for department staff + Encourages staff to participate in education programs **Preferred Qualifications:** + Four year college degree and equal related experience required + Three years of housekeeping management experience at a healthcare account required + Must have the ability to analyze and interpret financial and other data + General business acumen + Excellent interpersonal skills + High customer service and quality attitude + Ability to work under pressure and meet established goals and objectives + Public speaking skills + Ability to utilize a participative approach to managing staff, to organize and prioritize tasks, and to develop budgets with a complete understanding of facility needs and requirements + Excellent stress management skills, administrative and organizational, and follow-through (with associates and clients) skills required + Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook **Apply to Coreworks today!** _Coreworks is a member of Compass Group USA_ **Click here to Learn More about the Compass Story (**************************************** **Associates at Coreworks are offered many fantastic benefits.** + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Flexible Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) + Paid Parental Leave + Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (********************************************************************************************* for paid time off benefits information. **Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.** **Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.** **Applications are accepted on an ongoing basis.** **Coreworks maintains a drug-free workplace.** **Req ID: 1483499** **Coreworks** **TRISHA SOMMERNESS** **[[req_classification]]**

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do matters at Seva Hospitality. With our company's high growth, there's a place for you here today (and for tomorrow) within our company. Tenemos líderes de equipo disponibles para hablar español. Por favor llame / envíe un mensaje de texto a Ricardo al ************ o Stephanie al ************** Job Description At SpringHill Suites by Marriott , we're committed to making travel an elevated experience. We're currently looking for a results-oriented General Manager to join our team at the Troy/North Dayton location and help us maintain our tradition of outstanding guest experiences. The brand-new SpringHill Suites Troy opened in Spring 2025. As General Manager, you'll oversee and support a team of 15, spanning front desk, housekeeping, and maintenance operations. This is a great opportunity to lead an established, dedicated team and drive increased sales and performance for the property. We offer a competitive package of benefits and compensation, including Health, Dental, Vision, and a rewarding bonus structure. Upon opening the hotel, as a General Manager you will: Oversee all aspects of operations by exercising demonstrated knowledge and experience in all phases of hotel management, including sales and marketing, human resources, food and beverage, budget and forecast management, rooms, housekeeping and maintenance. Provide the vision, leadership and strategy to inspire your associates to deliver exceptional service and drive financial success. You have a strong hotel management background and an obvious passion for the hospitality industry. Your passion for service is contagious and you are a natural coach that loves to build effective teams and inspires individuals to do their best. Enable innovation and drive results. You execute successful sales and marketing campaigns, understand dynamic revenue management and can drive profit to the bottom line through strong financial controls. Build a rapport with ownership. You partner closely with your owner and work to understand their priorities and exceed their expectations. Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles. Communication Skills: Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions. You must be able to deal with difficult situations and people, while exhibiting a consistent level of professionalism. You will regularly use a computer and different software. Flexibility: Adapts and changes the course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities. Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude. Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals. Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts. Qualifications: Minimum of 2 years Hotel Management Experience (Marriott experience preferred, but not required). Experience with Fosse Property Management System Experience preferred. Proven record of independent, self-motivated work habits. Ensuring customer satisfaction. Execute reporting in a timely and accurate manner. Ability to focus on the big picture as well as individual results. Possess the ability to maximize hotel revenue through defined market segmentation. History of superior controls and financial performance. Excellent relationship-building skills. Ability to develop an understanding of concepts, practices and pre-established guidelines and procedures. Maintain active and visible position in the local community and industry. Job Type: Full-time Pay: $65,000.00 - $75,000.00 per year Benefits: Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance Schedule: Monday to Friday Weekends as needed Work Location: In person Additional Information WHAT WE CAN OFFER YOU: Dental insurance Employee discount Flexible schedule Health insurance Vision insurance Choice Hotels, Marriott, Hilton, and IHG Hotel Discounts Schedule: 8 hour shift On call Rotating weekends

The Maintenance Guest Service Representative (GSR) is responsible for maintaining the general appearance of the building(s) and grounds in accordance with the hotels' Maintenance manual and inspection requirements. This position is critical to ensure quality service to our guests and upholding hotel standards while working with members of the hotel team, maintaining room quality as well as the safety and security of the hotel. Duties and Responsibilities: ● Maintain positive guest relations at all times and understand guests' service needs. ● Using the hotel's set expectations and processes, follow directions thoroughly to monitor and maintain operation, cleanliness, sanitation, safety, and organization of guest rooms and other areas. ● Maintain inn landscaping, parking lot, grounds, and appearance of the exterior of the building(s), keeping areas free of trash and debris. ● Completes Repair and Maintenance Program on rooms, performing routine maintenance tasks such as painting, caulking, carpet/floor cleaning, changing light bulbs, toilet seats, etc. ● Inspect the property to identify current and potential needs and report findings to Supervisor. ● Maintain the safety and security of the hotel and follow key and lock procedures. ● Pick up materials needed to complete assigned work projects; keep maintenance room/area clean, organized, and in a safe condition. ● Clean and replace vanity/bathroom lights. ● Assist Housekeeping GSRs in maintaining guest rooms. ● Maintain confidentiality of guest information and pertinent hotel data. ● Ability to work in non-climate-controlled conditions. ● Ability to exert physical effort in operating cleaning equipment and transporting housekeeping carts (up to 50lbs) as well as endure various physical movements throughout the work areas during shift. ● Comply with all OSHA standards. ● Provide special services for guests upon request. ● Assist in other areas of the hotel as needed, such as collecting/delivering dirty linen to laundry, assisting with laundry, or housekeeping as needed. ● Performing self-room inspections and accepting feedback from room quality inspections performed by inn management and trained team members. ● Cross-train in laundry, housekeeping, and/or front desk job functions, if possible. ● Performs other duties as assigned. Qualifications ● 1-2 years in a previous maintenance or customer service position preferred. ● Knowledge of general hand tools/equipment, lawnmowers, and landscaping tools/equipment is strongly preferred. ● Must maintain a professional appearance in the provided uniform with a consistently friendly attitude toward guests and staff. ● Must be able to easily and frequently change from one task to another and work with minimal supervision. ● Frequent lifting and bending are required. ● May be required to work nights, weekends, and/or holidays. Working Conditions Because some hotels may be exterior corridor hotels, the physical environment may require the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. The position may come into contact with pets, the employee is required to use personal protective equipment to prevent exposure to hazardous chemicals/materials. Regularly scheduled hours may include nights, weekends, and holidays. Schedules vary based on business needs. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Required qualifications: * Legally authorized to work in the United States Preferred qualifications: * 17 years or older * Able to comfortably lift 50 lbs

About St. Paul Hotel Wooster Managed by RDA Management Company, the St. Paul Hotel Wooster offers you the freedom and flexibility of finding that one thing that you can turn into an exciting and fulfilling career. Here at the St. Paul Hotel, our thing is hospitality and maybe it's yours too. *Background check required *EEO

The Role We are seeking a dynamic and experienced General Manager to lead the operations of Hotel Versailles and Stillwater Valley Golf Course, including Silas Creative Kitchen, the 1819 Room, Riverwatch, Midmark Café, and Sycamore Bridge Farm. The General Manager embodies Midmark's mission by leading and providing locally inspired hospitality, elevated dining, and engaging recreational experiences that reflect the spirit of the Versailles community. This is a high-impact leadership role requiring operational expertise, strong business acumen, and a passion for exceptional guest experiences. The ideal candidate will be both strategic and hands-on, fostering alignment between Midmark's hospitality standards and the expectations of our guests and community. Primary Responsibilities Operational Leadership Oversee daily operations of Hotel Versailles, Stillwater Valley Golf Course, and all associated venues. Develop and execute operational strategies that align with business goals and brand positioning. Collaborate with Midmark leadership for direction, support, and approval on strategic and operational initiatives. Maintain alignment between hotel standards, guest demographics, and the Midmark brand experience. Financial Performance & Business Growth Oversee financial performance across all entities, including P&L management, forecasting, budgeting, and long-term planning. Develop and execute annual business and marketing plans to drive profitability and revenue diversification. Monitor performance metrics, analyze data, and adjust operations to optimize growth and sustainability. Team Leadership & Culture Lead and develop a diverse team across hotel, restaurant, golf, and event operations. Partner with HR on talent acquisition, performance management, and succession planning. Foster a high-performance, guest-centric culture focused on accountability and continuous improvement. Model and reinforce Hotel Versailles' Art+Science experience framework to deliver exceptional service. Guest Experience & Brand Excellence Champion an authentic, locally driven Food + Beverage program in collaboration with culinary leaders. Ensure all guest touchpoints meet or exceed service standards through active engagement and feedback utilization. Oversee marketing, events, and community engagement initiatives to strengthen brand presence and customer loyalty. Community & Partnerships Build strong relationships with community leaders, local businesses, and tourism organizations. Represent Hotel Versailles and Stillwater Valley Golf Course at community events, boards, and service initiatives. What We're Looking For Education & Experience Bachelor's degree in hospitality, business, resort management, culinary arts, tourism, event management, or related field. 3+ years of management experience in a full-service or boutique hotel, resort, or food and beverage setting (or equivalent combination of education and experience). Skills & Competencies Comprehensive knowledge of hotel operations, financial management, and guest service standards. Strong financial literacy, including P&L interpretation, budgeting, forecasting, and revenue strategy. Proficiency in hospitality technology systems (PMS, POS, CRS, CRM). Excellent communication, presentation, and interpersonal skills. Skilled in leadership, coaching, and developing diverse teams. Strong decision-making and problem-solving abilities with a focus on innovation. Passion for guest service, operational excellence, and community engagement. Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook. Supervisory Responsibilities Lead and direct hotel, culinary, and management-level teammates. Oversee departmental planning, budgeting, and performance initiatives. Exercise full authority for personnel decisions including hiring, performance management, and policy implementation. Why Join Midmark? Lead two unique hospitality destinations committed to excellence and community. Shape a guest experience rooted in innovation, design, and local connection. Collaborate with a passionate team within a mission-driven organization. Enjoy opportunities for professional growth within a company dedicated to designing better experiences - from healthcare to hospitality.