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Director of Rooms - Eaton DC
Langham Hospitality Group 4.3
Remote rooms director job
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying'nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.
Located in Washington DC, Eaton is more than just a hotel, it is a welcoming and inclusive cultural hub for kindred spirits, locals, and travelers alike, to convene, collaborate, and create.
POSITION OVERVIEW
The ideal candidate will be socially conscious, culturally competent, with an interest in building community. The Director of Rooms will guide the Front Office, Engineering and Housekeeping Leadership teams and is responsible to leading these departments towards providing exceptional service to every guest while simultaneously maximizing hotel profitability. This position is responsible for managing the short and long-term planning of all rooms departments and for overseeing the day-to-day operations of the rooms departments and related areas. Furthermore, the Director of Rooms will be responsible for ensuring that all hotel operations are performed professionally and adhere to the brand and company standards.
The Director of Rooms will be reporting to the General Manager.
JOB RESPONSIBILITIES
Responsible for overseeing and guiding the overall day-to-day operation of the rooms departments.
Actively participate in the strategic planning and ongoing development of the hotel, including revenue forecasting and budgeting.
Overseeing the health, safety and security of our guests and fellows, ensuring health and safety remains a consistent priority.
Lead and support all rooms departments in the achievement of their financial and operational targets via effective organizational development, policy and procedural development, and appropriate fellow training activities.
Foster a solution-oriented, engaged work environment, motivating and engaging fellows to continuously deliver the best possible service to our guests.
Ensure that monthly financial outlooks for all rooms departments are on time, on target and accurate, and all necessary reporting deadlines are met.
Coordinate the planning and implementation of CAPEX projects.
Update and ensure timely awareness of the hotel's business continuity plan as well as its emergency and crisis management plans.
Assume the responsibilities of the Manager on Duty.
Tour the operating departments, daily, ensuring the smooth operation and staffing in all areas, making adjustments as needed via department heads.
Conduct weekly one-on-one meetings with all rooms department heads to ensure proper training, review of financials, goals and operational performance.
Attend operational line ups at least once a week for Engineering, Housekeeping and Front Desk.
Meet all financial review dates and corporate directed programs in a timely fashion.
Ensure that all rooms departments maintain budgeted productivity levels and Eaton Workshop standard checkbook accounting procedures.
Develop managers for future advancement through competency training.
Interview, hire and regularly engage and monitor the development of management trainees.
Make sure that all rooms department heads follow the payroll procedure, managing overtime and meal break penalties.
Inspect rooms regularly (weekly at a minimum) with the Front Office Leadership, Director of Housekeeping and Chief Engineer.
Arrange the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.
Motivate, coach, counsel and discipline all rooms department management.
Be in the public areas during peak times, greeting guests and offering assistance as needed.
PHYSICAL
Periods of standing exceeding 50% of shifts are required.
Position is a very active position.
Ability to follow instructions, directions, and meet deadlines.
Ability to work alone in an established routine.
KNOWLEDGE & EXPERTISE
Must have previous experience in Front Office and Housekeeping leadership, within a similar hotel brand is required.
Past engineering experience is not a requirement but working knowledge of the department is favored.
Preferable to have previous experience as Director of Rooms.
Extensive Hotel operations experience required.
Demonstrated knowledge of budget planning and financial controls.
Any combination of education and experience equivalent to high school diploma.
Ability to speak, communicate and read effectively in English, both verbally and in writing.
Capable of working in fast paced environment and possess high level attention to detail.
Must possess excellent interpersonal skills, are gracious, friendly and work well with others.
For more information about the property, please visit: **************************************************
$69k-103k yearly est. Auto-Apply 10d ago
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Senior Director, Front Office Advice & Guidance
Empower Retirement 4.3
Remote rooms director job
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
As the Senior Director of Front Office Advice and Guidance, you will serve as a trusted compliance advisor to Empower's front-office and supervisory leaders. You'll guide the advice, sales, and service functions within Empower Personal Wealth (EPW) and Empower Workplace Solutions (EWS) to ensure activities meet all regulatory and internal standards. Leading a team of compliance professionals, you'll provide oversight across both broker-dealer and investment advisory operations-helping Empower deliver advice with integrity, transparency, and consistency.
What you will do:
Partner with the VP of Compliance, senior leaders, and front-office executives to implement the compliance framework for EPW and EWS
Serve as the primary compliance contact for advice delivery, supervision, and client conduct matters
Provide expert interpretation and guidance on SEC, FINRA, and DOL regulations, including Regulation Best Interest and the Investment Advisers Act of 1940
Advise business leaders on regulatory impacts of major initiatives and recommend risk-based solutions
Define and manage compliance initiatives supporting advice, distribution, and supervision functions
Coordinate across business and control partners to implement new or evolving regulatory requirements
Track open compliance issues to ensure timely resolution and escalation as needed
Communicate emerging risks, trends, and program updates to senior management and key stakeholders
Develop and maintain compliance policies, procedures, and governance frameworks for front-office activities
Represent Compliance on committees and working groups related to client advice, supervision, and service
What you will bring:
Bachelor's degree or equivalent experience (advanced degree preferred)
10+ years of compliance experience within broker-dealer and investment advisory environments
FINRA Series 7 and 65 (or 7 and 66) plus 9/10 or 24 required, or ability to obtain within corporate timelines. FINRA fingerprinting required
Proven experience leading compliance programs or advisory functions at a senior level
Must have the ability to learn and develop a deep understanding of the business; build strong relationships through regular communication and active participation in committees and projects; and objectively assess inherent regulatory risks. This includes developing a comprehensive understanding of the control environment, accurately identifying weaknesses, measuring control effectiveness, and partnering with the business to advocate for and drive effective remediation.
Deep understanding of SEC, FINRA, and DOL regulations and enforcement trends
Strong knowledge of advice delivery, supervision, and client interaction frameworks
Excellent communication and relationship-building skills across business and control teams
Strategic thinking and sound judgment in applying regulatory standards to business initiatives
Must demonstrate a “challenger” mindset and strong relationship skills to build durable, collaborative partnerships with business leaders
What will set you apart:
Recognized as a trusted compliance advisor to senior leadership
Experience building or transforming compliance programs in dynamic business settings
Deep familiarity with compliance governance and control effectiveness assessments
Track record of identifying and remediating control weaknesses through partnership
Proven success balancing business objectives with regulatory expectations
Exceptional written and verbal communication skills for executive audiences
***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.***
What we offer you
We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance.
Medical, dental, vision and life insurance
Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup
Tuition reimbursement up to $5,250/year
Business-casual environment that includes the option to wear jeans
Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
Paid volunteer time - 16 hours per calendar year
Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
Business Resource Groups (BRGs) - BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.
Base Salary Range
$138,000.00 - $200,100.00
The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Equal opportunity employer
•
Drug-free workplace
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.***
Job Posting End Date at 12:01 am on:
01-17-2026
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$138k-200.1k yearly Auto-Apply 11d ago
Director of Front Office (Full-time) | InterContinental Miami Downtown
IHG 2.8
Remote rooms director job
About us:
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
Be charming by being approachable, having confidence and showing respect.
Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership of getting things done.
Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities. Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city. Priding ourselves on being ONE GREAT TEAM and honored as one of the TOP WORKPLACES of South Florida by the Sun Sentinel for the nineth year.
Your day to day:
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. As the Director of Front Office, you will manage all aspects of the front office areas which may include, but is not limited to guest registration, bell services, business center, telephone services, concierge services, club lounge, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising.
DUTIES AND RESPONSIBILITIES:
Manage day-to-day operations and assignments of the front office staff; schedule, plan, and assign work. Develop and communicate departmental strategies and goals. Communicate and enforce policies and procedures.
Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues.
Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions.
Monitor front office staff to ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery guidelines in order to ensure total guest satisfaction.
Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Develop actions plans to correct any deficiencies.
Analyze guest satisfaction data and develop and implement plans to achieve established goals related to guest satisfaction scores, front desk activities, IHG One Rewards enrollments, etc.
Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within all areas of the front office. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
Maintain procedures for security of monies, credit and financial transactions, and guest security. Check billing instructions and guest credit for compliance with hotel credit policy
Establish, implement, and maintain training and procedures for ISC to serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications.
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance.
Interact with outside contacts:
Guests - to ensure their total satisfaction
Regulatory agencies - regarding safety and emergency matters
Other contacts as needed (professional organizations, community groups)
Perform other duties as assigned.
May serve “manager on duty” as required.
ACCOUNTABILITY:
This job is the top Front Office job at a full-service hotel or at a regional extended-stay hotel, or reporting to a Director of Rooms Division at a large luxury or resort hotel. Typically supervises front desk agents, and bell/van services, reservations, ISC, etc. May oversee subordinate supervisors.
Qualifications and Requirements:
Bachelor's degree in Hotel Management/Business Administration, plus 3 years Front Office/Guest Service experience including management experience, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
Frequently standing up behind the desk and front office areas
Carrying or lifting items weighing up to 50 pounds
Handling various objects
Use a keyboard to operate various property management and reservations systems, etc.
Other:
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
Problem solving, reasoning, motivating, organizational and training abilities are used often.
Ability to travel to attend workshops, specialized training and/or certifications, etc.
May be required to work nights, weekends, and/or holidays.
What we offer:
The salary range for this role is $95,000 - $100,000 annually. This job is eligible for bonus pay.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and many other benefits to eligible employees. Additionally, hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
IHG is an equal opportunity employer: Minorities/ Females/ Veterans/ Disabled.
$95k-100k yearly Auto-Apply 26d ago
Director of Rooms
HEI Hotels and Resorts 4.3
Rooms director job in Cleveland, OH
About Us
Come join our winning hospitality team, we invite you to be part of Cleveland's future! The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the Huntington Bank Field and Rocket Mortgage Field House Arena are less than a mile away. This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby. Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service and creating memorable experiences for our guests to visit us again and again!
Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.
Overview
Support General Manager in managing the Rooms, Food and Beverage, Financing, Sales and Marketing, and Repairs and Maintenance Departments to achieve the guest satisfaction scores, operating and financial goals of the owner. The Director of Operations has a strong rooms background and can quickly develop SOPs, implement front office and housekeeping best practices and train our team in service delivery for our guests. Act as General Manager in his/her absence when necessary.
Essential Duties and Responsibilities
Ensure complete guest satisfaction by implementing immediate action when required for the service execution and support the team to deliver excellence.
Lead all operational managers to success on daily, weekly, monthly and annual action plans related to property strategic plan.
Plan, organize, facilitate, attend, and/or participate in various hotel and departmental meetings. •Ensure compliance of brand standard operating procedures and policies.
Develop and manage execution of Rooms/Food and Beverage division budgets and revenue forecasts. Develop and implement controls for expense management. Ensure staff is utilizing labor management tools to schedule and control labor costs.
Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members.
As a member of the Executive Committee for the property, the Director of Operations is expected to help create and execute the financial objectives of the hotel.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.
Qualifications and Skills
Minimum 3-5 years of management experience, preferably in both rooms and FandB.
Computer literacy and financial management required.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Able to resolve guest, supervisor, and associate conflicts.
Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Compensation
Salary Range: $95,000.00 - $105,000.00 AnnuallyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? Yes
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.
HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
$95k-105k yearly 54d ago
Director of Compliance for Hotel Operations
Everwood Hospitality Partners
Remote rooms director job
Primary Duties & Responsibilities:
Filing, record-keeping, and operational aspects as they impact business operations
Participate in compliance projects and initiatives, as necessary
Maintaining office records
Support internal and external audits
Other duties as assigned
Desired Qualification & Requirements:
Attention to detail and problem-solving skills
Experience in reading and understating general business periodicals, technical documents, and government regulations
Strong organizational abilities, including planning, delegating, and business processes
Experience with remote working
Time management skills and ability to prioritize work to meet all deadlines
Effective written and verbal communication, analytic and interpersonal skills
Good knowledge of employment/labor laws
Aptitude in problem-solving
Desire to work as a team with a results-driven approach
Experience that is a plus:
Proficiency in MS Office, Excel
Hotel Knowledge a plus
EDUCATION:
BS/BA in business Administration or relevant field
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Everwood is an equal opportunity employer. Drug-Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, gender, protected veteran status, or disability.
Job Type: Full-time
License/Certification:
Driver's License (Required)
View all jobs at this company
$59k-92k yearly est. 60d+ ago
Director of Housekeeping
Highgate Hotels 4.5
Rooms director job in Independence, OH
Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nation's largest REIT's and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we have established proven methods of management, development, and revenue maximization resulting in a trusted acumen for operating major hotel brands.
Location
Residence Inn Cleveland Independence, OH
Overview
Some of our guests love being on the road but many travelers miss the comforts of home. The goal of our Housekeeping team is to make our hotel feel like just that, a home! As a Director of Housekeeping, your role is to motivate your team to deliver their best work every day to ensure that our guests have a comfortable and memorable stay.
We offer eligible employees a number of benefits to enhance their health and well-being:
Group insurance, including medical, dental, vision and company-paid life insurance
Paid time off
Company-matched 401(k) plan
Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
Get paid daily
Responsibilities
Hire, train, supervise, counsel, motivate and recognize the housekeeping staff.
Oversee daily operations, sustainability programs, inventory, ordering, and scheduling all within a set department budget.
Inspect work performed by the housekeeping staff to ensure quality and cleanliness is top notch and consistent with brand standards.
Greet and assist guests with all requests. Proactively garner relationships with long term and repeat guests to develop loyalty and maintain satisfaction.
Work closely with the Maintenance Department and Front Desk to achieve a consistent, high quality product resulting in above average customer satisfaction scores.
Ensure safe working practices and procedures are followed by all employees while maintaining department productivity requirements.
Qualifications
Previous housekeeping and supervisory experience in hospitality, property management or healthcare is required. To be successful in this role, you need strong verbal and written communication skills. This job requires continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to 25 pounds. You must also be able to stand and walk for an entire shift and perform repetitive motions, including climbing up to four flights of stairs. Applicants must be available to work a flexible schedule including weekends and holidays.
$53k-92k yearly est. Auto-Apply 10d ago
Hotel General Manager
Hilton Garden Inn Columbus Easton 4.5
Rooms director job in Columbus, OH
Job Description
The General Manager (GM) oversees all hotel operations, ensuring alignment with brand standards, guest satisfaction, and profitability. As the primary leader and brand ambassador, the GM collaborates with stakeholders to drive strategic and operational success. Sustaining empowerment. The General Manager cultivates a motivated, agile team aligned with brand standards and guest-centric values, driving guest loyalty and profitability.
Must have hotel management experience. Hilton experience preferred.
Benefits:
Insurance (health, dental, vision, etc.)
Paid time off (vacation, sick leave, holidays)
401K retirement plan
DailyPay: Access your earned wages when needed.
Special team member hotel rates for travel enthusiasts.
Responsibilities:
Manage the hotel staff and ensure excellent customer service
Conduct daily stand ups and weekly meetings with the hotel team
Implement training programs, and performance reviews
Develop and implement strategies to improve hotel performance
Ensure compliance with company standards and local regulations
Requirements:
Bachelor's degree (preferred)
5+ years of management experience
Strong leadership and communication skills
Knowledge of hospitality industry trends
Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required.
Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
$50k-72k yearly est. 9d ago
Director of Housekeeping
Marriott 4.6
Rooms director job in Cleveland, OH
**Additional Information** Relocation Assistance Available **Job Number** 25199421 **Job Category** Housekeeping & Laundry **Location** The Ritz-Carlton Cleveland, 1515 W 3rd St, Cleveland, Ohio, United States, 44113VIEW ON MAP (***********************************************************************************************************************************************
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**Pay Range:** $69,000 - $90,000 annually
**Bonus Eligible:** Y
**JOB SUMMARY**
Manages housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Responsible for inspecting areas of responsibilities and following up with a plan for improving results.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 3 years experience in housekeeping or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in housekeeping or related professional area.
**CORE WORK ACTIVITIES**
**Managing Housekeeping Operations and Budgets**
- Ensures compliance with all housekeeping policies, standards and procedures.
- Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate.
- Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Inventories stock to ensure adequate supplies.
- Supervises an effective inspection program for all guestrooms and public space.
- Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
- Ensures all employees have proper supplies, equipment and uniforms.
- Communicates areas that need attention to staff and follows up to ensure understanding.
- Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
- Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
**Conducting Human Resources Activities**
- Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.
- Schedule employees to business demands and for tracks employee time and attendance.
- Ensures employees understand expectations and parameters.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
- Observes service behaviors of employees and provides feedback to individuals.
- Ensures employee recognition is taking place on all shifts.
- Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Participates in employee progressive discipline procedures.
- Review employee satsifaction results.
- Participates in interviewing and hiring of team members with the appropriate skills.
**Ensuring Exceptional Customer Service**
- Sets a positive example for guest relations.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
- Empowers employees to provide excellent customer service.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Responds to and handles guest problems and complaints.
- Strives to improve service performance.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
$69k-90k yearly 30d ago
Hotel Manager
Double Star Hospitality LLC
Rooms director job in Westlake, OH
Job DescriptionBenefits/Perks
Competitive wages
Career Growth Opportunities
Fun and Energetic Environment
We are seeking a positive, friendly, and experienced Hotel Manager to organize and oversee daily operations of our facilities. As the Hotel Manager, you will provide strategic direction for the company and supervise the activities of our diverse workforce.
The Hotel Manager will be involved in every aspect of the hotel operations, from dealing with customer complaints to strategizing and preparing reports. The Hotel Manager must possess excellent communication skills and remain focused on ensuring both positive customer experiences and positive team/employee experiences. The ideal candidate is a team player as well as an effective leader, capable of leading by example and fostering a climate of cooperation and teamwork.
Responsibilities
Oversee the work of all employees and set clear objectives
Hire qualified personnel according to standards set forth by the company
Organize and coordinate operations and allocate responsibilities to ensure maximum efficiency
Manage budgets and expenses, analyze and report on financial information
Develop and implement a strong marketing strategy to promote the hotels services
Communicate with customers when appropriate
Resolve issues that arise with maintenance, equipment, and renovations
Collaborate with outside entities including suppliers, vendors, event planners, and travel agencies
Conduct regular inspections of the facility and uphold strict compliance with health and safety standards
Qualifications
Proven experience as a Hotel Manager is preferred
Familiarity with hospitality industry standards
Proficiency in English; knowledge of additional languages is a plus
Well-versed in hotel management best practices and relevant laws/guidelines
Ability to resolve issues with a customer-focused orientation
An outgoing personality
Excellent communication skills
Strong organizational and time-management skills
Bachelors degree in Hospitality Management, Business Administration, or relevant field is preferred
$60k-95k yearly est. 20d ago
Hotel Manager
Double Star Hospitality Westlake Ll
Rooms director job in Westlake, OH
Job DescriptionBenefits/Perks
Competitive wages
Career Growth Opportunities
Fun and Energetic Environment
We are seeking a positive, friendly, and experienced Hotel Manager to organize and oversee daily operations of our facilities. As the Hotel Manager, you will provide strategic direction for the company and supervise the activities of our diverse workforce.
The Hotel Manager will be involved in every aspect of the hotel operations, from dealing with customer complaints to strategizing and preparing reports. The Hotel Manager must possess excellent communication skills and remain focused on ensuring both positive customer experiences and positive team/employee experiences. The ideal candidate is a team player as well as an effective leader, capable of leading by example and fostering a climate of cooperation and teamwork.
Responsibilities
Oversee the work of all employees and set clear objectives
Hire qualified personnel according to standards set forth by the company
Organize and coordinate operations and allocate responsibilities to ensure maximum efficiency
Manage budgets and expenses, analyze and report on financial information
Develop and implement a strong marketing strategy to promote the hotels services
Communicate with customers when appropriate
Resolve issues that arise with maintenance, equipment, and renovations
Collaborate with outside entities including suppliers, vendors, event planners, and travel agencies
Conduct regular inspections of the facility and uphold strict compliance with health and safety standards
Qualifications
Proven experience as a Hotel Manager is preferred
Familiarity with hospitality industry standards
Proficiency in English; knowledge of additional languages is a plus
Well-versed in hotel management best practices and relevant laws/guidelines
Ability to resolve issues with a customer-focused orientation
An outgoing personality
Excellent communication skills
Strong organizational and time-management skills
Bachelors degree in Hospitality Management, Business Administration, or relevant field is preferred
$60k-95k yearly est. 30d ago
Hotel Manager
Bristol Hospitality LLC 4.6
Rooms director job in Cleveland, OH
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Employee discounts
Flexible schedule
Free food & snacks
Health insurance
Help or transport service
Opportunity for advancement
Paid time off
Signing bonus
Training & development
Join a Growing Powerhouse in Hospitality General Manager Opportunity at Chase Hotel Group
Location: Multiple Openings (Relocation Assistance Provided)
Job Type: Full-Time | On-Site | Bonus Opportunities
Are you a passionate hospitality leader ready to elevate your career with a company on the rise?
Chase Hotel Group (CHG) is a dynamic, fast-growing, and family-owned hotel management company based in Cranford, NJ. We manage a high-performing portfolio of 11 branded hotelswith 1 currently under construction and 2 more in the pipelineacross top-tier names like Hampton Inn, Home2 Suites, Fairfield Inn & Suites, and Holiday Inn Express. Were on an ambitious growth journey and looking for General Managers who are ready to lead with energy, strategy, and heart.
If you're an experienced hotel manager looking for your next big challengeand a chance to make a visible impactthis is your opportunity to oversee a flagship property during a thrilling expansion phase.
What We Offer:
Competitive base salary + bonus opportunities
Relocation assistance
Medical allowance & generous PTO
Flexible scheduling
Employee discounts at our hotels
A deeply supportive, entrepreneurial company culture that rewards innovation and leadership
What Youll Do:
Guest Experience & Brand Standards
Set the tone for service excellence and exceed guest satisfaction goals
Be highly visible and accessible to guests, handling feedback proactively
Ensure the property consistently reflects brand standards and cleanliness
Leadership & Team Development
Inspire and lead a diverse team with confidence, positivity, and clarity
Foster a culture of accountability, respect, and collaboration
Lead performance reviews, team training, and professional development initiatives
Operational Excellence
Oversee all property operations including front office, housekeeping, maintenance, and F&B where applicable
Ensure safety, cleanliness, and a seamless guest experience across all areas
Use data and audits to track guest feedback, cleanliness, and performance trends
Financial Management
Achieve revenue goals while managing costs effectively
Utilize tools like yield management and forecasting to drive profitability
Oversee financial reporting, payroll, inventory, and expense control
Mentor department leads on budgeting and financial acumen
Compliance & Administration
Ensure compliance with all HR, legal, and brand standards
Maintain all local/state/federal licenses and safety certifications
Champion diversity, equity, and inclusion in hiring and culture
What We're Looking For:
2+ years of hotel General Manager or Assistant GM experience (required)
Strong background with branded hotels preferred (Hilton, Marriott, IHG, etc.)
Proven leadership and people management skills
Financial and operational savvy
Willingness to relocate to one of our high-priority markets
Schedule:
Full-time, flexible hours
Day & evening shifts
Weekends and holidays as needed
About Chase Hotel Group:
At CHG, we believe in building more than hotelswe build lasting teams, meaningful guest experiences, and careers people can be proud of. As a nimble and innovative hotel operator, we pride ourselves on our hands-on leadership style, open-door communication, and a culture of growth.
Ready to lead a top-tier hotel to success? Apply now and take the next big step in your hospitality career.
$58k-87k yearly est. 1d ago
Hotel Manager ( Team Leader)
Best Western Mansfield Ohio 4.3
Rooms director job in Mansfield, OH
The Manager oversees daily operations across front desk, housekeeping, maintenance, and inspections, ensuring exceptional service for guests, vendors, and Best Western partners. They lead the team in creating memorable guest experiences through warm welcomes, efficient service, and brand loyalty initiatives, while maintaining compliance with company standards, safety, and quality protocols.
ESSENTIAL JOB FUNCTIONS:
This role supports the General Manager( Owners) by managing staff schedules, performing administrative tasks, and ensuring smooth front desk operations. Responsibilities include training staff, handling guest check-ins/check-outs, promoting loyalty programs, resolving guest concerns, and maintaining a clean and welcoming environment. The position also involves sales calls, booking group functions, managing financial transactions, and ensuring compliance with safety, security, and company standards. May serve as Manager-on-Duty when needed.
Assist the General Manager (Owner) with preparing Guest Experience Representative work schedules and ensuring staff adheres to schedules. Adjust schedules as needed to meet business needs.
Perform assigned administrative duties such as daily reports, credit card reversals, bank deposits, accounts receivables, travel agent research, lost and found, rooming lists, office supply inventory, safety committee, etc.
Train Guest Experience staff in technical duties, guest service skills and telephone sales skills Group Bookings.
Advise and consult with General Manager(Owner) in situations of poor employee performance and/or improper employee behavior that may require counseling and/or discipline.
make sales call and response to each sales ASAP to Guarantee Revenue. Must be Organized.
When applicable for a specific property, book group functions and meeting room space.
May serve as Manager-on-Duty in the absence of the General Manager and Assistant General Manager
Provide a friendly, welcoming experience by greeting guests as they enter the hotel. Welcome loyal guests and military members using the best practices outlined for each program. Ensure Elite guests receive the designated gift upon arrival.
Provide all guests (including groups) with a friendly, accurate and efficient check-in / check-out process while following the companys policies and procedures. Prepare for check-ins before the guest arrives by using the arrivals grid, preparing express check-ins, and planning for group arrivals. Ensure the front desk/lobby areas remain clean, organized and ready to greet guests.
Verify and collect guest payments and identification, ensuring all procedures are followed to protect sensitive guest information including identity and credit card information. Process all financial transactions with strict adherence to defined procedures.
Operate the hotel key control system while strictly following all key safety & security procedures.
Answer the hotel phone in a manner which provides a genuine Best Western(BW) experience to every caller. Listen, identify and resolve the callers need(s). Properly and efficiently transfer calls as necessary. Route calls to guest rooms according to the companys policies which ensure sensitive guest information and privacy is maintained.
Provide a warm and friendly experience to potential guests inquiring about hotel reservations by focusing on the guests need, asking for the sale, entering and confirming the reservation details, providing the cancellation policy and offering to enroll the guest in the Returns program.
Complete shift checklist(s) to ensure the hotel information is updated and team members are prepared for the daily activities. Maintain room status inventory.
Stock and restock breakfast items such as food, drink and supplies as necessary to ensure guests have a consistent selection of items which are displayed in an appealing, clean and organized manner consistent with company standards, food handling guidelines and regulations. Ensure eating area is clean and inviting at all times.
MINIMUM SKILL REQUIREMENTS:
This role demands frequent interaction with customers and the public, requiring strong verbal, written, and interpersonal communication skills. The ideal candidate should be attentive, service-oriented, and capable of sensing unspoken needs. They must handle confidential information responsibly, operate office technology confidently, and work independently with sound judgment. Strong organizational skills and the ability to stay calm under pressure are essential in managing multiple tasks in a fast-paced environment.
This position requires flexibility to support various hotel departments and ensure a consistent guest experience. Regular communication with the GM and Owner is essential, along with a willingness to learn and teach. Jaiy Ram LLC. Maintains a drug-free, monitored work environment and upholds equal opportunity employment. Duties may change at any time, and all roles are strictly temporary with no path to permanency.
Job Type: Full-time
Job Location:
Mansfield, OH
$67k-101k yearly est. 15d ago
Hotel General Manager
Hyatt Place Columbus OSU
Rooms director job in Columbus, OH
Job Description
Columbus Hospitality is seeking a dynamic, visionary General Manager to lead the Hyatt Place Columbus / OSU team and property into its next chapter. The ideal candidate will be a strategic business leader with a passion for excellence, a deep understanding of hospitality operations, and a proven ability to inspire high-performing teams.
The GM operates the property as a profitable enterprise, leading the staff as manager, coach, and trainer in the proper execution of Front Desk, Housekeeping, Laundry, Facility and Guest Service standards. The GM will lead the team to accomplish financial and operational results, communicating feedback, evaluating performance, and training the team in successful operation of the hotel and the Grandview Yard collective.
Key Responsibilities:
Lead all aspects of hotel operations, ensuring excellence in guest satisfaction, team engagement, and financial performance.
Drive revenue through strategic sales, marketing, and revenue management initiatives.
Cultivate strong relationships within the local community and with key business partners.
Oversee financial planning, budgeting, and cost control to ensure profitability.
Champion a culture of service, innovation, and continuous improvement.
Maintain Hyatt brand standards and promote the culture of Columbus Hospitality Management.
What Sets You Apart:
Minimum 5 years of progressive hotel/resort leadership experience (Hyatt experience preferred).
Proven success in revenue generation, guest satisfaction, and team development.
Strong financial acumen and operational expertise.
Exceptional communication, presentation, and interpersonal skills.
Bachelor's degree preferred; Certified Hotel Administrator (CHA) certification a plus.
Proficiency in Microsoft 365 and hospitality systems.
A visible, hands-on leader with a passion for hospitality and community engagement.
Why Join Us?
Be part of a tenured, high-performing leadership team.
Thrive in a vibrant, prime location for business and leisure travelers.
Enjoy the support of a forward-thinking management company and a globally respected brand.
Physical & Travel Requirements:
Ability to lift/pull up to 30 lbs., stand/walk for extended periods.
Local and regional travel required; valid driver's license necessary.
Ready to Lead a Legacy of Excellence?
Our compensation package includes PTO, Medical, Dental, Vision, Life insurance, Tuition Reimbursement, 401k with company match, dining and travel discounts.
The Hyatt Place Columbus / OSU is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.
We are proud to be a Drug Free Workplace/EOE.
All applicants will be required to submit to a background check prior to employment.
$39k-61k yearly est. 14d ago
Director of Housekeeping/EVS
Hospital Housekeeping Systems 4.4
Rooms director job in Warren, OH
Lead a goal-oriented hospital housekeeping department to create a team environment that is effective, productive, and rewarding. Together with your team, you will create a safe, clean, and comfortable environment where patients can heal.
Responsibilities
Responsibilities
Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
Demonstrate continuous ability to maintain and/or improve customer and patient satisfaction
Lead and manage team member recruiting, training, development, and assignments
Perform daily inspections and assessments and coach and counsel team members
Collaborate with department, facility, and company leadership to achieve
goals
Analyze data and make adjustments to meet facility, budget, and compliance goals
Execute, maintain, and monitor quality control systems and budgets
Drive compliance with health, safety, and industry regulatory agencies
Skills
Interpersonal Skills: Ability to interact with individuals at all levels of the organization
Communication: Effective written, spoken, and non-verbal communication as well as presentation skills
Customer Service: Service-oriented mentality with a focus on exceeding expectations
Professionalism: Maintain a positive and professional demeanor
Decision Making: Ability to quickly make sound decisions and judgments
Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
Team Player: Willingness to collaborate and provide support where needed to achieve outcomes
Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment
Requirements
2+ years managing salaried and hourly employees
Ability to work a flexible schedule that may include nights, weekends, and holidays
Computer experience with word processing, spreadsheets, and various software
Must be willing to relocate for promotion opportunities
Not Required But a Big Plus
Proficiency in languages other than English, especially Spanish
Familiarity with OSHA, The Joint Commission, and other regulatory requirements
-
Billing Identifier:
CC 3156 Director
$59k-89k yearly est. Auto-Apply 60d+ ago
Director of Housekeeping
Sitio de Experiencia de Candidatos
Rooms director job in Cleveland, OH
Manages housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Responsible for inspecting areas of responsibilities and following up with a plan for improving results.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 3 years experience in housekeeping or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 years experience in housekeeping or related professional area.
CORE WORK ACTIVITIES
Managing Housekeeping Operations and Budgets
• Ensures compliance with all housekeeping policies, standards and procedures.
• Understands the importance of department's operation on the overall property financial goals and educates staff on details as appropriate.
• Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supervises an effective inspection program for all guestrooms and public space.
• Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
• Ensures all employees have proper supplies, equipment and uniforms.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Conducting Human Resources Activities
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them.
• Schedule employees to business demands and for tracks employee time and attendance.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
• Observes service behaviors of employees and provides feedback to individuals.
• Ensures employee recognition is taking place on all shifts.
• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Participates in employee progressive discipline procedures.
• Review employee satsifaction results.
• Participates in interviewing and hiring of team members with the appropriate skills.
Ensuring Exceptional Customer Service
• Sets a positive example for guest relations.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
$48k-76k yearly est. Auto-Apply 30d ago
Director of Housekeeping I - COPY
Senior Lifestyle Corporation 4.2
Rooms director job in Cincinnati, OH
Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. This individual is responsible for coordinating and performing housekeeping services to assure a high standard of cleanliness and resident satisfaction. They may be required to supervise other staff positions.
Job Description
* Coordinate staffing schedules to ensure the proper cleaning of offices, public spaces, and residential apartments.
* Use cleaning chemicals safely and properly in accordance with department guidelines and assure compliance with local, state, and federal safety standards, MSDS, OSHA, EPA and other relevant rules and regulations.
* Coordinate the annual deep cleaning program for apartments.
* Schedule the preparation of apartments for move-ins.
* Conduct inspection of offices, common space, guestrooms, and residential apartments.
* Maintain inventory control systems for all supplies, chemicals, and equipment.
* Inform Executive Director of any resident issues or concerns.
* Develop and monitor the housekeeping department budget.
* Prepare resident charges/billing for housekeeping services when applicable.
* May, in consultation with the Executive Director, hire, train, discipline and terminates department employees in accordance with Senior Lifestyle Corporation's human services policy.
* Participate in the Manager on Duty program.
* Attend all required training, in-service, and staff meetings.
* Ensure that all company uniform and grooming standards for the department are followed.
* Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.
* Maintain a positive and professional demeanor toward residents, visitors, families, and co-workers.
* Adhere to all policies and procedures of Senior Lifestyle Corporation.
* Perform other duties as assigned.
Qualifications
Level of Formal Education: A High School Diploma or General Education Degree, and one to three years related experience and/or training; or equivalent combination of education and experience.
Language Skills: The ability to speak and understand the English language.
Personal Attributes: Team player, positive attitude.
Additional Information
Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Government requirements or exclusions may apply.
$50k-73k yearly est. 2d ago
Hotel General Manager
Seva Hospitality 4.1
Rooms director job in Sidney, OH
Do you have a proven track record of success in hotel management with a desire to take your career to the next level? As a General Manager for Fairfield Inn & Suites Suites by Marriott in Troy, OH you'll have the opportunity to apply what you know, strengthen your leadership skills, and much more.
The brand-new Fairifled Inn & Suites Sidney is currently being constructed and scheduled to open in 2026. Hired in the pre-planning stages, you will be responsible for assembling a team of 15 team members. You will also assist the above property support with the initial setup and the ramp-up of hotel sales. This is a huge opportunity to lead an opening team!
We offer a competitive package of benefits and compensation, including Health, Dental, Vision, and a rewarding bonus structure.
Upon opening the hotel, as a General Manager you will:
Oversee all aspects of operations by exercising demonstrated knowledge and experience in all phases of hotel management, including sales and marketing, human resources, food and beverage, budget and forecast management, rooms, housekeeping and maintenance.
Provide the vision, leadership and strategy to inspire your associates to deliver exceptional service and drive financial success. You have a strong hotel management background and an obvious passion for the hospitality industry. Your passion for service is contagious and you are a natural coach that loves to build effective teams and inspires individuals to do their best.
Enable innovation and drive results. You execute successful sales and marketing campaigns, understand dynamic revenue management and can drive profit to the bottom line through strong financial controls.
Build a rapport with ownership. You partner closely with your owner and work to understand their priorities and exceed their expectations.
Commitment to Task:
Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles.
Communication Skills:
Presents ideas, concepts, and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions.
You must be able to deal with difficult situations and people, while exhibiting a consistent level of professionalism. You will regularly use a computer and different software.
Flexibility:
Adapts and changes the course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
Initiative:
Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
Managing Execution:
Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
Teamwork:
Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports team's decisions; contributes to the team's efforts.
Qualifications:
Minimum of 2 years Hotel Management Experience (Marriott experience preferred, but not required).
Experience with Fosse Property Management System Experience preferred.
Proven record of independent, self-motivated work habits.
Ensuring customer satisfaction.
Execute reporting in a timely and accurate manner.
Ability to focus on the big picture as well as individual results.
Possess the ability to maximize hotel revenue through defined market segmentation.
History of superior controls and financial performance.
Excellent relationship-building skills.
Ability to develop an understanding of concepts, practices and pre-established guidelines and procedures.
Maintain active and visible position in the local community and industry.
Pay:
$65,000.00 - $75,000.00 per year
Benefits:
Dental insurance
Employee discount
Health insurance
Paid time off
Paid training
Vision insurance
Schedule:
Monday to Friday
Weekends as needed
Qualifications
Qualifications:
Minimum of 2 years Hotel Management Experience (Marriott experience preferred, but not required).
Experience with Fosse Property Management System Experience preferred.
Proven record of independent, self-motivated work habits.
Ensuring customer satisfaction.
Execute reporting in a timely and accurate manner.
Ability to focus on the big picture as well as individual results.
Possess the ability to maximize hotel revenue through defined market segmentation.
History of superior controls and financial performance.
Excellent relationship-building skills.
Ability to develop an understanding of concepts, practices and pre-established guidelines and procedures.
Maintain active and visible position in the local community and industry.
Additional Information
WHAT WE CAN OFFER YOU:
Dental insurance
Employee discount
Flexible schedule
Health insurance
Vision insurance
Choice Hotels, Marriott, Hilton, and IHG Hotel Discounts
Schedule:
8 hour shift
On call
Rotating weekends
$65k-75k yearly 60d+ ago
General Manager, Warehouse Hotel & Conference Center
Spooky Nook Sports Ohio LLC 3.5
Rooms director job in Hamilton, OH
Job DescriptionDescription:
The Hotel General Manager at the Warehouse Hotel inside the Champion Mill Conference Center is responsible for the development and management of a unique property that is an integral part of the Spooky Nook Sports complex. This role leads operational managers across all areas of the hotel in accordance with brand standards to ensure superior guest service and product quality. Responsibilities also include oversight of Food and Beverage operations for the Warehouse Hotel and Champion Mill Conference Center.
Benefits
Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provide an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed.
As a full-time team member of the Nook, you will enjoy:
Free family membership to our massive 80,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes.
Affordable and comprehensive Medical, Dental, and Vision benefits
Competitive PTO package??
Paid holidays
401k program
35% discount on food and beverage purchases, including the Forklift and Palate restaurant
35% discount on all Nook apparel
Free child care (3-hour increments)
Discounts on academy team programs, birthday parties, personal training, event space rental, and more!
Essential Job Functions
Achieve budgeted revenue and profit goals in hotel and food/beverage, balancing cost with guest satisfaction while identifying ways to grow occupancy
Maximize revenue through inventory control
Oversee the property budget forecasts and review monthly profit and loss statements against budgetary goals
Oversee key property food and beverage departments (banquets, restaurant/bar)
Utilize budgets to communicate financial objectives
Work with the corporate Finance Team to oversee all hotel accounting functions. This includes (but is not limited to) accounts payable, accounts receivable, payroll and ordering procedures.
Work with Human Resources on hiring needs for the hotel, appropriate pay levels, and team member policies
Train team members in accordance with company standards
Motivate and provide direction to all team members to maximize engagement
Communicate all policies and procedures to entire staff. Conducts regular team meetings to provide various information including company communications, policy reviews, local property activities, goals, etc.
Ensure that team member related issues are resolved in a manner consistent with company policies
Work with other department managers to ensure proper staffing levels based on guest volume
Work with the necessary department to manage all sales and marketing activities of the property and meet revenue objectives
Supports sales and marketing activities of the property and in conjunction Spooky Nook Sports, to ensure budgeted revenues are consistently achieved
Ensure sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals
Interact with guests and other customers on a frequent basis to obtain feedback about their experience on property
Ensure that departments achieve or exceed guest's service expectations
Ensure compliance with property legal, safety, operations, labor and service standards; conducts both routine and short notice quality assurance audits with specific departments
Conduct detailed walk-throughs to ensure building, public areas, kitchen and grounds are well-maintained, safe and meet or exceed guest expectations
All other duties as assigned
Requirements:
An accumulation of at least 10 years of hotel experience in management, food and beverage, business development, operations, or strategic planning
Adequate knowledge of the food and beverage operations as it relates to the hospitality industry
At least 5 years of experience in a senior management role with multiple direct reports
21 years of age or older
Dependable transportation to and from work
Must have a valid Driver's License
Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication
Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed
Authorized to work in the United States
Preferred Qualifications
Bachelor's degree in Business, Finance, Entrepreneurship, Hospitality, or a related field, or equivalent experience
Knowledge of operations and planning for large, banquets, trade shows, corporate meetings, restaurant operations, and youth travel sports
Demonstrated ability to lead and inspire a team
Passionate about guest service and advocacy
Thorough knowledge of sales principles, brand, product, and service management
High level of interpersonal skills and ability to deal effectively with the public to serve as liaison to high profile members of the community and the tourism industry
Highly dependable with a history of consistent attendance and punctuality Guest-focused/service-oriented; ability to see big picture and impact on Company.
Supports Company mission as serves as an advocate for its products and services
Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor
Self-starting and motivated with the ability to work independently and take initiative
Ability to multi-task and balance multiple projects/duties at once
Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale
Integrity: Trustworthy and honest; takes accountability when appropriate
Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals
Experience communicating with individuals of diverse demographics
Demeanor to remain calm in tense or stressful situations
Working Conditions
Work environment: Semi-quiet office environment within an upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds.
Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, sitting and standing. The team member will be frequently required to bend, reach with hands and arms, lift, push, pull, talk, hear, smell, stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
Lifting requirements: The team member will occasionally be required to lift, push, pull, lower and/or move up to 30 lbs occasionally.
Noise Level: The noise level in this environment is typically variable.
Work schedule: The work schedule may fluctuate to including evenings, weekends, and holidays.
Travel: During preopening phase, overnight travel to Spooky Nook Sports in Manheim, PA is frequent. After Spooky Nook Sports Ohio opening, occasional overnight travel is required
$43k-56k yearly est. 29d ago
Director of Housekeeping I - COPY
Evergreen Retirement Community 4.0
Rooms director job in Cincinnati, OH
Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. This individual is responsible for coordinating and performing housekeeping services to assure a high standard of cleanliness and resident satisfaction. They may be required to supervise other staff positions.
Job Description
Coordinate staffing schedules to ensure the proper cleaning of offices, public spaces, and residential apartments.
Use cleaning chemicals safely and properly in accordance with department guidelines and assure compliance with local, state, and federal safety standards, MSDS, OSHA, EPA and other relevant rules and regulations.
Coordinate the annual deep cleaning program for apartments.
Schedule the preparation of apartments for move-ins.
Conduct inspection of offices, common space, guestrooms, and residential apartments.
Maintain inventory control systems for all supplies, chemicals, and equipment.
Inform Executive Director of any resident issues or concerns.
Develop and monitor the housekeeping department budget.
Prepare resident charges/billing for housekeeping services when applicable.
May, in consultation with the Executive Director, hire, train, discipline and terminates department employees in accordance with Senior Lifestyle Corporation's human services policy.
Participate in the Manager on Duty program.
Attend all required training, in-service, and staff meetings.
Ensure that all company uniform and grooming standards for the department are followed.
Strive to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.
Maintain a positive and professional demeanor toward residents, visitors, families, and co-workers.
Adhere to all policies and procedures of Senior Lifestyle Corporation.
Perform other duties as assigned.
Qualifications
Level of Formal Education: A High School Diploma or General Education Degree, and one to three years related experience and/or training; or equivalent combination of education and experience.
Language Skills: The ability to speak and understand the English language.
Personal Attributes: Team player, positive attitude.
Additional Information
Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Government requirements or exclusions may apply.
$28k-42k yearly est. 1d ago
Housekeeping Director
Sprenger Health Care Systems 3.9
Rooms director job in Twinsburg, OH
Sprenger Health Care is a third generation, leading developer, owner and operator of senior living communities and services in Ohio and South Carolina. Through our 12-nursing home, 10 assisted living, and 8 independent living communities encompassing nearly 2,000 beds, we provide exceptional health care services, including; long-term nursing care, assisted and independent living, memory care, hospice, home care, respite care, and short-term post-acute rehabilitation. For more information about Sprenger Health Care, please visit ***************************
Qualifications: High school diploma or GED preferred and 2 years experience in related field.
Essential Job Functions:
* Purchase housekeeping and laundry supplies.
* Responsible for staffing and managing the housekeeping and laundry departments.
* Ensure proper maintenance and repair of equipment.
* Perform cleaning procedures in accordance with facility policy.
* Keep MSDS book updated with all new chemicals of housekeeping and laundry departments.
* Perform all housekeeping and laundry positions.
The position offers a competitive wage based on experience, and many other benefits including:
* Health insurance with company paid life insurance
* Dental, Vision and Voluntary benefits
* 401k with company match
* Tuition reimbursement
* Opportunity for professional growth and development
* Paid time off
* Holiday pay
Come join a team with many years of employment longevity and a chance to grow your career from within. We can't wait to meet you!
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