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Rooms director skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical rooms director skills. We ranked the top skills for rooms directors based on the percentage of resumes they appeared on. For example, 13.3% of rooms director resumes contained front desk as a skill. Continue reading to find out what skills a rooms director needs to be successful in the workplace.

15 rooms director skills for your resume and career

1. Front Desk

Here's how rooms directors use front desk:
  • Implemented front desk operations, procedures, and motivated employees to provide outstanding customer service in a 375-room full service hotel.
  • Implemented and oversaw the operation of the Front Desk, Concierge, PBX, Laundry and Housekeeping departments.

2. Reservations

Here's how rooms directors use reservations:
  • Facilitated activities for divisional departments in addition to Security, Reservations, Spa and Pools and Recreation.
  • Recruited to manage and improve operations of Front Office, Guest Services, Reservations, Housekeeping, Security, and PBX.

3. Cleanliness

Here's how rooms directors use cleanliness:
  • Worked with the Housekeeping Manager to stay on budget, cleanliness accountability and sufficient staffing.
  • Order all foods, write schedules, and continue cleanliness according to state requirements.

4. Guest Service

Here's how rooms directors use guest service:
  • Conduct social marketing media beta testing to optimize hotel internet visibility and guest services.
  • Head of the Rooms Division overseeing the Front Office, Communications, Guest Services, Concierge, Security and Housekeeping Departments.

5. Rooms Division

Here's how rooms directors use rooms division:
  • Developed Standard Operating Procedures for all Rooms Division Operations and established benchmark of accountability for all rooms departments.
  • Oversee all Rooms Division operations in remote location in ColoradoOversee resort owner's collection of classic automobiles and museum

6. Resorts

A resort is any place designated for recreation and fun. It usually includes hotels, restaurants, pools, sports grounds, and other related activities.

Here's how rooms directors use resorts:
  • Participated in Marcus Hotels and Resorts training programs.
  • Assigned to assist other company properties and pre-openings, as part of the Omni Hotels and Resorts' Task Force team.

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7. Hotel Operations

Here's how rooms directors use hotel operations:
  • Direct responsibility for all of hotel operations.
  • Represented Hotel Operations on Executive Committee.

8. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how rooms directors use payroll:
  • Managed daily labor and prepared labor analysis for end of month reporting, processing $3 million in annual payroll.
  • Generate revenue and reduced payroll costs while managing an expansion of condominium pool from 18 to 21 units.

9. Oversight

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how rooms directors use oversight:
  • Manage full P&L oversight and budget creation of $19MM operating division.
  • Assist General Manager in F&B Oversight and provide feedback.

10. Financial Performance

Here's how rooms directors use financial performance:
  • Involved in weekly revenue strategy meetings to increase overall hotel occupancy and improve hotel financial performance via ADR and RevPAR.
  • Perform other tasks associated as necessary in order to achieve the financial performance and goals of the organization.

11. Front Office Operations

Here's how rooms directors use front office operations:
  • Leveraged on the knowledge acquired in Six Sigma and Operational Innovation and Introduced changes in housekeeping and front office operations.
  • Recruited and hired to manage the front office operations at one of Interstate Hotel Corporation's top revenue producing hotel.

12. Guest Rooms

A guest room is an assigned room at someone's house which is reserved for guests. It is a room or suite of rooms used or maintained for the accommodation of individuals to whom hospitality is extended for compensation.

Here's how rooms directors use guest rooms:
  • Conducted a weekly walk-through with the Executive Housekeeper of all public areas and a minimum of 10 guest rooms.
  • Supervised installation and testing of HSIA in all guest rooms and public areas of the hotel.

13. PMS

Here's how rooms directors use pms:
  • Designated hotel liaison with Hilton's ONQ PMS support center in Memphis, Tennessee.
  • Planned, implemented and oversaw new Front Office Operation and PMS installation.

14. Labor Costs

Labor cost is the total of all financial expenses incurred during the production of a product or in the services rendered by a company. This includes wages paid to workers directly, benefits, health care, meals, training, and payroll taxes involved in the process. It also include indirect expenses on labor which is why it's divided into direct and indirect wages.

Here's how rooms directors use labor costs:
  • Maintained departmental profitability by controlling expenses and labor cost.
  • Reduced Labor costs by 12% in Housekeeping by increasing productivity and reducing waste.

15. Exceptional Guest

Here's how rooms directors use exceptional guest:
  • Demonstrate exceptional guest relations skills.
  • Streamline business operations for three properties to provide exceptional guest experiences.
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List of rooms director skills to add to your resume

Rooms director skills

The most important skills for a rooms director resume and required skills for a rooms director to have include:

  • Front Desk
  • Reservations
  • Cleanliness
  • Guest Service
  • Rooms Division
  • Resorts
  • Hotel Operations
  • Payroll
  • Oversight
  • Financial Performance
  • Front Office Operations
  • Guest Rooms
  • PMS
  • Labor Costs
  • Exceptional Guest
  • Guest Complaints
  • Quality Service
  • Revenue Management
  • Night Audit
  • Sops
  • Direct Reports
  • Service Scores
  • PBX
  • Room Revenue
  • AAA
  • Room Hotel
  • VIP
  • Luxury Hotel
  • Square Feet
  • Room Service
  • Rooms Operations
  • ADR
  • RevPAR
  • Yield Management
  • Guest Issues
  • Marriott
  • Gift Shop
  • Fine Dining
  • Starwood
  • Competitive Set
  • Guest Satisfaction Scores
  • YOY
  • HR
  • Business Demands
  • Training Programs

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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