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Top Rooms Director Skills

Below we've compiled a list of the most important skills for a rooms director. We ranked the top skills based on the percentage of rooms director resumes they appeared on. For example, 13.2% of rooms director resumes contained front office as a skill. Let's find out what skills a rooms director actually needs in order to be successful in the workplace.

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The six most common skills found on Rooms Director resumes in 2020. Read below to see the full list.

1. Front Office

high Demand

Here's how Front Office is used in Rooms Director jobs:
  • Informed all front office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests.
  • Recruited to manage and improve operations of Front Office, Guest Services, Reservations, Housekeeping, Security, and PBX.
  • Operated all aspects of the Front Office computer system, including software maintenance, report generation analysis and simple programming.
  • Hire, train and direct all Front Office Associates to ensure that exceptional levels of guest service are being provided.
  • Leveraged on the knowledge acquired in Six Sigma and Operational Innovation and Introduced changes in housekeeping and front office operations.
  • Recruited and hired to manage the front office operations at one of Interstate Hotel Corporation's top revenue producing hotel.
  • Front Office Manager, Assistant Executive Housekeeper, Reservations Manager, Assistant Director of Rooms, Director of Rooms.
  • Created & Implemented Departmental Standards which included New Hire Training Agenda, Front Office Scripting, and Financial Guidelines.
  • Manage team of 50 hospitality professionals in Housekeeping, Front Office and Guest Services; mentor to 4 managers.
  • Front Office Manager: Oversaw team productivity and managed work flow to meet or exceed quality service goals.
  • Direct Front Office, Valet, Guest Service, Owner Relations, Housekeeping, Laundry, Gift Shop.
  • Trained and managed staff in Housekeeping, Front Office, Engineering, Concierge, and Bell Services.
  • Implemented strategies with Front Office which kept Arrival Composite OSAT score above the brand average since 2008.
  • Protected and enhanced the value of the hotel assets through appropriate programs in Front Office and Housekeeping.
  • Experience negotiation with the union in all discipline matters related to front office and housekeeping departments.
  • Staffed, trained, and mentored Bellman & Front Office Team to provide superior service.
  • Interviewed, hired, trained and monitored all Front Office staff and the Night Manager.
  • Oversee Front Office, Health Club, Housekeeping, Laundry, Reservations and Telephone departments.
  • Directed and worked with the Front Office, Reservation Office, Revenue, Engineering Dept.
  • Interviewed, hired, trained and supervised front office staff with excellent customer service.

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2. Guest Rooms

high Demand

A guest room is an assigned room at someone's house which is reserved for guests. It is a room or suite of rooms used or maintained for the accommodation of individuals to whom hospitality is extended for compensation.

Here's how Guest Rooms is used in Rooms Director jobs:
  • Conducted a weekly walk-through with the Executive Housekeeper of all public areas and a minimum of 10 guest rooms.
  • Supervised installation and testing of HSIA in all guest rooms and public areas of the hotel.
  • Complete random checks of guest rooms to ensure cleanliness standards are being met or exceeded.
  • Inspected all public areas and guest rooms to maintain safety and cleanliness standards.
  • Inspect guest rooms, public areas, meeting space, and employee areas.
  • Spearheaded $3 million property renovation consisting of 160 guest rooms.
  • Directed all punch list work and in-loading of guest rooms.
  • Conduct quarterly inspections of all guest rooms to maximize guest satisfaction.
  • Worked closely with contractors and Starwood corporate offices to plan and execute renovations of all 759 guest rooms.

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3. Guest Service

high Demand

Here's how Guest Service is used in Rooms Director jobs:
  • Conduct social marketing media beta testing to optimize hotel internet visibility and guest services.
  • Ensured exceptional guest service by providing an unforgettable guest experience.
  • Cooperated with General Managers on the oversight of 184 guest services staff, including concierge, housekeeping, and security employees.
  • Directed and controlled the activities of the Front Desk, Communications, Concierge, Housekeeping, Guest Services and Night Audit.
  • Demonstrate a pro-active approach to Guest Service, handle and resolve all guest concerns in a timely and effective manner.
  • Raised monthly guest service scores from 85 to 90+ on a 100-point scale, well above the brand average.
  • Front Desk: Started with hotel as a Guest Services representative providing guests with superior customer service.
  • Increase guest service scores by using Forbes In Room dining Standards* Budget forecasts and P&L review
  • Increased guest service standards which resulted in greater guest satisfaction, return visits and guest referrals.
  • Led the comprehensive IHG Stay Real guest service program for 110 staff members and 20 managers.
  • Implemented tracking and guest service programs that raised customer service scores to highest in department history.
  • Attended to all guest comment cards to guarantee positive resolution for all guest services issues.
  • Ensured memorable service experience and surpassed guest expectations through the creation of hotel-wide strategies.
  • Developed new guest services strategies to increase guest satisfaction scores by 5%.
  • Created an in-house Guest Service Directory.
  • Implemented guest service procedures and guidelines.
  • Resolved guest complaints and established strategy to meet Starwood Hotel's Guest Service Index score.
  • Ranked in the top 5 of Omni portfolio for cleanliness and guest service scores.
  • Oversee Front Desk, Guest Services,Concierge, Laundry and Housekeeping.
  • Improved overall guest service scores year over year.

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4. Hotel Services

high Demand

Hotel Services are those tools, resources, and products offered by a hotel. These often differ from one such institution to the next and are thus of varying quality, representation, and type. A hotel might offer an array of these or none of these following services: flower arrangements, medical attention on the spot, pools, dry cleaning, car rental services, catering or, as it is known, room service, and guided tours.

Here's how Hotel Services is used in Rooms Director jobs:
  • Confirmed reservations and collected proper payments for hotel accommodations and/or other hotel services.
  • Planned and organized accommodations, catering and other hotel services.
  • Answer inquiries regarding hotel services and registration by answering correspondences and telephone calls.
  • Answered inquiries pertaining to hotel services, dining, entertainment, and travel directions.
  • Plan the accommodation, maintenance and housekeeping along with all other hotel services.
  • Operated hotel switchboard with over 10 telephone lines.

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5. Service Standards

high Demand

A service standard defines what a client expects from any service and how the person providing attends to it in terms of accuracy, timeliness, and suitability.

Here's how Service Standards is used in Rooms Director jobs:
  • Acted as chair of the Resort's Service Culture Committee and implemented comprehensive new service standards.
  • Indoctrinated Department Heads on corporate service standards through one on one role-playing and creative group presentations.
  • Developed Service Standards and Policy and Procedure guidelines for the entire property.
  • Established all service standards and guidelines for hotel opening.
  • Drive cultural initiatives, Corporate programming and service standards.
  • Implemented new services and service standards.

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6. Emergency

high Demand

An emergency is a situation or condition that poses a great risk to the health, wealth, or property of someone. An emergency can be affecting the health of a person, like a heart attack, or it may even be a natural disaster, e.g. an earthquake. Emergencies can take place at home or at workplaces and they need immediate intervention to prevent the danger.

Here's how Emergency is used in Rooms Director jobs:
  • Manage 21 beds Emergency Room, including fast track services 10a-10p, with average daily census of 91 patients.
  • Implemented the use of emergency reports and provided training with said reports.
  • Performed and analyzed the statistics for the Pediatric Emergency Room.
  • Founder of local private clinic Pediatric Emergency Room department.
  • set up new emergency department and supervised patient care
  • Full time emergency room practice.

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7. Department Heads

high Demand

Here's how Department Heads is used in Rooms Director jobs:
  • Assisted News Director and other department heads as necessary
  • Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads.
  • Oversee a staff of 86 personnel including department heads and assistants, and various lead personnel.
  • Direct 67-associate division, with responsibility for 3 department heads and cross-functional team of 5.
  • Provided leadership to a team of eight Department Heads; responsible for 275 employees.
  • Planned and conducted weekly Staff Meeting for 45+ Resort Managers and Department Heads.
  • Render direct supervision to three department heads and 60 hourly staff members.
  • Prepare department heads for succession through development of their need areas.
  • Provide guidance, leadership, and instruction to department heads.
  • Managed the activities of 8 Department Heads and 300 employees.
  • Approve schedules submitted by Department heads.

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8. Resorts

high Demand

Here's how Resorts is used in Rooms Director jobs:
  • Participated in Marcus Hotels and Resorts training programs.
  • Assigned to assist other company properties and pre-openings, as part of the Omni Hotels and Resorts' Task Force team.

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9. Action Plans

high Demand

Here's how Action Plans is used in Rooms Director jobs:
  • Develop action plans for improvement as necessary.
  • Developed and rolled out action plans to achieve guest satisfaction scores to exceed company expectations.
  • Evaluate department opportunities, create and execute action plans to correct them.
  • Review P&L reports and create monthly action plans to maintain budget.
  • Created action plans and initiatives to address under-performing areas of the property.

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10. Common Areas

high Demand

Any real estate property that can be used by more than one party, without being owned by anyone, in particular, is called a common area. The area can be used by all nearby residents of the property. These tenants have collective ownership of the common area and are required to pay an equal portion of funds for the management and upkeep of the area. Common areas mostly exist inside malls, condominiums, and gated communities.

Here's how Common Areas is used in Rooms Director jobs:
  • Supervised all functions of the housekeeping department, which included 268 rooms, common areas and all laundry functions.
  • Supervised housekeeping/laundry/custodial personnel to maintain cleanliness of the entire building including all apartments and common areas.
  • Monitored common areas for cleanliness and safety.
  • Monitored common areas for cleanliness and safety.
  • Maintain and effectively accomplish for common areas cleaning for, lobby, basement, resident rooms and all rest room.
  • Coordinated all cleaning services in this 438 room hotel, including lobby and common areas.

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11. Oversight

high Demand

Having oversight of someone means to monitor a process or a situation. If someone has oversight of something, they are responsible for the completion of the project. Oversight is usually given to experts as they monitor their juniors or newbies as they go through a project.

Here's how Oversight is used in Rooms Director jobs:
  • Manage full P&L oversight and budget creation of $19MM operating division.
  • Assist General Manager in F&B Oversight and provide feedback.
  • Charged with oversight and implementation of new guest satisfaction survey program.
  • Work closely with the Foreign Disclosure Officers (FDOs) to ensure Intelligence Oversight compliance.
  • Determined the annual budget and oversight of all department finances.
  • Supervised 30+ children a day Team building/Counseling Activity planning and oversight Leadership Program adminstatration

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12. Financial Performance

high Demand

Here's how Financial Performance is used in Rooms Director jobs:
  • Involved in weekly revenue strategy meetings to increase overall hotel occupancy and improve hotel financial performance via ADR and RevPAR.
  • Perform other tasks associated as necessary in order to achieve the financial performance and goals of the organization.
  • Monitor the financial performance of the rooms departments to maintain labor and purchasing budgets.
  • Led department to strongest financial performance and OI flow through in operational history.
  • Managed and organized large turns (check in-check out process) Accomplishments Turned around the financial performance of the Rooms Division.
  • Coordinate services for hotel owners including analysis of financial performance.

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13. Payroll

high Demand

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how Payroll is used in Rooms Director jobs:
  • Managed daily labor and prepared labor analysis for end of month reporting, processing $3 million in annual payroll.
  • Generate revenue and reduced payroll costs while managing an expansion of condominium pool from 18 to 21 units.
  • Reviewed weekly/monthly revenue, payroll, expense reports and explained variances as needed.
  • Controlled payroll, purchasing, cleaning, and department expenses in all areas.
  • Managed 105 total staff members with a divisional payroll of $1,360,000.
  • Maximize Housekeeping Revenue by 15% by controlling expenses and payroll.
  • Close out Payroll for over 70 employees Bi-weekly.
  • Manage, schedule and do payroll of staff.
  • Increased productivity while staying within payroll budgets.
  • Oversee and submit payroll for entire property.
  • Reconcile monthly payroll and profit/loss variance reports.
  • Managed Human Resources department to include interviewing, background screening, employee documentation, coaching and counseling, and payroll processing.

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14. Rooms Department

high Demand

Here's how Rooms Department is used in Rooms Director jobs:
  • Developed Standard Operating Procedures for all Rooms Division Operations and established benchmark of accountability for all rooms departments.
  • Improved Employee Engagement Scores for Rooms Department to highest in Morgans Hotel Group for 2014.
  • Created schedules, training calendars, and daily task assignments for Rooms Department.
  • Direct the day-to-day operations of the Rooms Departments including Engineering and Security.
  • Direct responsibility for the day to day operations of the rooms departments.
  • Control rooms department labor and other expenses.
  • Complete Rooms Department budget and market segmentation.
  • Created training manual for all Rooms Departments
  • Maintained a high profitability of 84.7% for current year in the rooms department; supervised 100 associates and 5 managers.
  • Managed all areas of operation in the rooms department.
  • Led the day-to-day operations of the rooms department.

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15. PMS

average Demand

Here's how PMS is used in Rooms Director jobs:
  • Led Rooms transition team during brand conversion, to include; PMS conversion and training, brand standard training, etc.
  • Designated as trainer for TIPS training course, hotel wide management training as well as newly developed PMS.
  • Designated hotel liaison with Hilton's ONQ PMS support center in Memphis, Tennessee.
  • Scheduled meeting with PMS provider to go install PMS upgrades.
  • Certified Opera (PMS) trainer.
  • Manage a $4.5 Million lobby renovation in 2013 Installed Micros Opera PMS.

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16. Daily Operations

average Demand

Day-to-day operations or daily operations are the routine activities within a business setting, that are directed towards generating ample revenue to generate profit that eventually helps in increasing the value of a company or an organization.

Here's how Daily Operations is used in Rooms Director jobs:
  • Lead daily operational meetings with managers and departments to resolve issues or conflicts.
  • Charged with daily operations of hotel in absence of General Manager.
  • Oversee daily operations of the housekeeping department alongside the director.
  • Participate in daily operations, including general cleaning and inspecting of units and facilities to maintain company standards.
  • Performed operational duties including making daily operational decisions in the absence of the Executive Director of Hotel operations.
  • Skilled in executing daily operations of property/properties to run with efficiency and profitability.

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Online Courses For Rooms Directors

One of the best ways to acquire the skills needed to be a rooms director is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance in your career. Since rooms directors benefit from having skills like front office, guest rooms, and guest service, we found courses that will help you improve these skills.

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Design your Room Using Sketchup
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Audit - Financial Statement
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Introduction to Cataract Surgery
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Scaling Operations: Linking Strategy and Execution
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Over the past several decades, operations strategy has played an increasingly important role in business' success. In this course, we will equip you with concepts and tools to build operations in a way that not only supports your competitive strategy, but also allows you to create new opportunities in the market place. Scaling operations: Linking strategy and execution is a five-week course dedicated to making strategic decisions that are grounded in operational reality. Together, we will study...

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Customer Service
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Interpreting financial statements
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20 Most Common Skill For A Rooms Director

Front Office13.2%
Guest Rooms8.2%
Guest Service7.4%
Hotel Services7.1%
Service Standards6.6%
Emergency5.4%
Department Heads4.4%
Resorts4.4%

Typical Skill-Sets Required For A Rooms Director

RankascdescSkillascdescPercentage of ResumesPercentageascdesc
1
1
Front Office
Front Office
13.2%
13.2%
2
2
Guest Rooms
Guest Rooms
8.2%
8.2%
3
3
Guest Service
Guest Service
7.4%
7.4%
4
4
Hotel Services
Hotel Services
7.1%
7.1%
5
5
Service Standards
Service Standards
6.6%
6.6%
6
6
Emergency
Emergency
5.4%
5.4%
7
7
Department Heads
Department Heads
4.4%
4.4%
8
8
Resorts
Resorts
4.4%
4.4%
9
9
Action Plans
Action Plans
4.2%
4.2%
10
10
Common Areas
Common Areas
2.8%
2.8%
11
11
Oversight
Oversight
2.5%
2.5%
12
12
Financial Performance
Financial Performance
2.5%
2.5%
13
13
Payroll
Payroll
2.5%
2.5%
14
14
Rooms Department
Rooms Department
2.2%
2.2%
15
15
PMS
PMS
1.9%
1.9%
16
16
Daily Operations
Daily Operations
1.9%
1.9%
17
17
Financial Goals
Financial Goals
1.8%
1.8%
18
18
Procedures
Procedures
1.7%
1.7%
19
19
Annual Budget
Annual Budget
1.6%
1.6%
20
20
Customer Service
Customer Service
1.5%
1.5%
21
21
Full Service
Full Service
1.5%
1.5%
22
22
Labor Costs
Labor Costs
1.5%
1.5%
23
23
Revenue Management
Revenue Management
1%
1%
24
24
Night Audit
Night Audit
1%
1%
25
25
Sops
Sops
0.9%
0.9%
26
26
Direct Reports
Direct Reports
0.9%
0.9%
27
27
Service Scores
Service Scores
0.8%
0.8%
28
28
PBX
PBX
0.8%
0.8%
29
29
Room Revenue
Room Revenue
0.8%
0.8%
30
30
AAA
AAA
0.7%
0.7%
31
31
GM
GM
0.6%
0.6%
32
32
VIP
VIP
0.6%
0.6%
33
33
Luxury Hotel
Luxury Hotel
0.6%
0.6%
34
34
Square Feet
Square Feet
0.5%
0.5%
35
35
Company Standards
Company Standards
0.4%
0.4%
36
36
Rooms Operations
Rooms Operations
0.4%
0.4%
37
37
ADR
ADR
0.4%
0.4%
38
38
Revpar
Revpar
0.4%
0.4%
39
39
Yield Management
Yield Management
0.4%
0.4%
40
40
Marriott
Marriott
0.3%
0.3%
41
41
Staff Members
Staff Members
0.3%
0.3%
42
42
Executive Committee
Executive Committee
0.2%
0.2%
43
43
Gift Shop
Gift Shop
0.2%
0.2%
44
44
Daily Activities
Daily Activities
0.2%
0.2%
45
45
Starwood
Starwood
0.2%
0.2%
46
46
Competitive Set
Competitive Set
0.2%
0.2%
47
47
Business Demands
Business Demands
0.1%
0.1%

1,932 Rooms Director Jobs

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