What does a rooms director do?
A Rooms Director ensures smooth operation of valet services, housekeeping, communication, uniformed and concierge services, and guest services. Rooms directors provide guests with quality service with maximum productivity and room revenue. They coordinate the administrative and organizational functions and make sure that they comply with the operation standards. It is their job to create a monthly reporting system for monitoring. Also, they provide solutions for the improvement of the problem areas in the hospitality industry.
Rooms director responsibilities
Here are examples of responsibilities from real rooms director resumes:
- Manage special VIP menus and private functions ranging from white-glove service to keg parties, with prices up to $10K.
- Maintain hotels cleanliness standards and manages finances of housekeeping operations including budget and inventory controls.
- Complete random checks of guest rooms to ensure cleanliness standards are being meet or exceed.
- Review weekly/monthly revenue, payroll, expense reports and explain variances as needed.
- Create the weekly employee schedule and handle the payroll of the front office department.
- Inform all front office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests.
- Direct responsibility for all hotel front office, security, reservations, and audit/accounting operations.
- Maintain hotels cleanliness standards and manages finances of housekeeping operations including budget and inventory controls.
- Interview and hire housekeepers and housemen.
Rooms director skills and personality traits
We calculated that 13% of Rooms Directors are proficient in Front Desk, Reservations, and Cleanliness. They’re also known for soft skills such as Business skills, Customer-service skills, and Interpersonal skills.
We break down the percentage of Rooms Directors that have these skills listed on their resume here:
- Front Desk, 13%
Implemented front desk operations, procedures, and motivated employees to provide outstanding customer service in a 375-room full service hotel.
- Reservations, 12%
Facilitated activities for divisional departments in addition to Security, Reservations, Spa and Pools and Recreation.
- Cleanliness, 8%
Worked with the Housekeeping Manager to stay on budget, cleanliness accountability and sufficient staffing.
- Guest Service, 6%
Conduct social marketing media beta testing to optimize hotel internet visibility and guest services.
- Rooms Division, 6%
Developed Standard Operating Procedures for all Rooms Division Operations and established benchmark of accountability for all rooms departments.
- Resorts, 6%
Participated in Marcus Hotels and Resorts training programs.
Most rooms directors use their skills in "front desk," "reservations," and "cleanliness" to do their jobs. You can find more detail on essential rooms director responsibilities here:
Business skills. One of the key soft skills for a rooms director to have is business skills. You can see how this relates to what rooms directors do because "lodging managers need to operate a facility that is profitable." Additionally, a rooms director resume shows how rooms directors use business skills: "analyzed staffing to maintain appropriate level to match business demand. "
Customer-service skills. Another soft skill that's essential for fulfilling rooms director duties is customer-service skills. The role rewards competence in this skill because "lodging managers must have excellent customer-service skills." According to a rooms director resume, here's how rooms directors can utilize customer-service skills in their job responsibilities: "manage the administration and operation of overall rooms division, ensuring maximization of guest satisfaction and minimization of expenses. "
Interpersonal skills. This is an important skill for rooms directors to perform their duties. For an example of how rooms director responsibilities depend on this skill, consider that "lodging managers interact regularly with many different people." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a rooms director: "apply interpersonal relation skills toward ensuring delivery of superior customer service and promptly addressing inquiries and troubleshooting problems. ".
Listening skills. For certain rooms director responsibilities to be completed, the job requires competence in "listening skills." The day-to-day duties of a rooms director rely on this skill, as "lodging managers must have excellent listening skills for attending to the needs of guests and maintaining a good working relationship with staff." For example, this snippet was taken directly from a resume about how this skill applies to what rooms directors do: "communicated effectively with contractors and starwood project managers to keep the project on track and solve any problems. "
Organizational skills. A commonly-found skill in rooms director job descriptions, "organizational skills" is essential to what rooms directors do. Rooms director responsibilities rely on this skill because "lodging managers need to keep track of many different schedules, budgets, and people at once." You can also see how rooms director duties rely on organizational skills in this resume example: "created and implemented departmental organizational structure, staffing, budgetary controls, and quality standards to assure greater productivity. "
Leadership skills. Another skill commonly found on rooms director job descriptions is "leadership skills." It can come up quite often in rooms director duties, since "lodging managers must establish a productive work environment, which may involve motivating personnel, resolving conflicts, and handling guests’ complaints." Here's an example from a resume of how this skill fits into day-to-day rooms director responsibilities: "display outstanding leadership skills in leading the daily rooms division operations of a 443-room, 5 diamond resort. "
The three companies that hire the most rooms directors are:
- Horseshoe Bay Resort19 rooms directors jobs
- Highgate Hotels12 rooms directors jobs
- Aimbridge Hospitality9 rooms directors jobs
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Compare different rooms directors
Rooms director vs. Innkeeper
A night shift manager is an executive professional who is responsible for supervising night shift production to ensure that optimal customer services and cost objectives are met. Night shift managers must ensure that federal safety standards and environmental disposal protocols are followed by their employees. They are required to train new employees on all job functions such as inventory management, customer service, and maintenance. Night shift managers must also complete audits of inventory, bank deposits, and withdrawals.
There are some key differences in the responsibilities of each position. For example, rooms director responsibilities require skills like "cleanliness," "rooms division," "resorts," and "hotel operations." Meanwhile a typical innkeeper has skills in areas such as "clean rooms," "wine," "customer service," and "concierge services." This difference in skills reveals the differences in what each career does.
On average, innkeepers reach similar levels of education than rooms directors. Innkeepers are 0.6% more likely to earn a Master's Degree and 0.6% less likely to graduate with a Doctoral Degree.Rooms director vs. Overnight manager
In addition to the difference in salary, there are some other key differences worth noting. For example, rooms director responsibilities are more likely to require skills like "reservations," "guest service," "rooms division," and "resorts." Meanwhile, an overnight manager has duties that require skills in areas such as "food handling," "customer complaints," "strong customer service," and "store merchandise." These differences highlight just how different the day-to-day in each role looks.
Average education levels between the two professions vary. Overnight managers tend to reach similar levels of education than rooms directors. In fact, they're 4.0% less likely to graduate with a Master's Degree and 0.6% less likely to earn a Doctoral Degree.Rooms director vs. Clerk/assistant manager
The required skills of the two careers differ considerably. For example, rooms directors are more likely to have skills like "reservations," "cleanliness," "guest service," and "rooms division." But a clerk/assistant manager is more likely to have skills like "customer service," "scheduling appointments," "office equipment," and "management system."
Clerks/assistant manager earn the highest salary when working in the government industry, where they receive an average salary of $39,102. Comparatively, rooms directors have the highest earning potential in the hospitality industry, with an average salary of $78,860.clerks/assistant manager typically earn similar educational levels compared to rooms directors. Specifically, they're 2.7% less likely to graduate with a Master's Degree, and 4.8% less likely to earn a Doctoral Degree.Rooms director vs. Night shift manager
Even though a few skill sets overlap between rooms directors and night shift managers, there are some differences that are important to note. For one, a rooms director might have more use for skills like "reservations," "guest service," "rooms division," and "resorts." Meanwhile, some responsibilities of night shift managers require skills like "food safety," "safety standards," "safety procedures," and "pet. "
Night shift managers enjoy the best pay in the technology industry, with an average salary of $34,347. For comparison, rooms directors earn the highest salary in the hospitality industry.night shift managers reach similar levels of education compared to rooms directors, in general. The difference is that they're 3.3% more likely to earn a Master's Degree, and 0.4% less likely to graduate with a Doctoral Degree.Types of rooms director
Updated January 8, 2025
