Roots Community Health Center jobs

Temporary Description The Certified Medical Coder represents Roots Community Health Center, working as part of a team in a highly visible setting. This position provides support to the Director of Billing, Billing and Coding Administrator. This position works in collaboration with the providers, billing specialist and finance team, using efficient medical coding. The Certified Medical Coder provides coding audits of all billing providers within the practice based on documentation guidelines, Medicare Guidelines and coding initiatives. As the coder audits and interprets patient medical records, transcriptions, test results, and other documentation, we'll rely on the coder to ask questions, make coding recommendations, research billable procedures and codes - all to ensure a smooth billing process. This is a 6-month temporary position. Duties and Responsibilities: Code office visits and procedures using CPT, ICD-10 codes Audit and review coding (CPT, ICD-10) physician notes in the EHR Manage Coder Correct/ Super Coder Codify Platforms (AAPC) Make coding recommendations; working with providers to ensure accuracy using billing/payer guidelines. Educate providers on coding policies and guidelines, medical necessity criteria, programs correct billing methods and procedure codes by written and verbal communication Correspond or meet with providers to resolve billing practices Audit documentation to ensure it supports complete, accurate and compliant billing with both CMS and payer requirements Assist practice physicians and managers with all coding errors, denials, or issues encountered in the billing process Monitor charge review queues to ensure that all accounts flow through to billing appropriately Submit all charges into billing EHR system AdvancedMD for claims processing Act as liaison between billing department and clinic management/physicians Translate written policy interpretation into CPT, HCPC, ICD-10 codes for input into systems This position is responsible for ensuring compliance with all aspects of applicable regulations, payer billing guidelines. Identify specific billing and reimbursement projects as they arise Conduct research coding on denied claims and take steps toward resolution Correct coding errors in coordination with the billing specialist Reviews insurance plans and carrier information for appropriate coding regulations per payer contracted services Verify insurance information/PCP assignment Ensure/verify the accuracy of patient demographics and insurance information in Electronic Health Record Report trends and denial patterns to the Director of Billing Participate in internal chart audits, billing audits, and other compliance programs Makes recommendations for policies and procedures relating to payer billing guidelines Attending Billing and Interdepartmental meetings. Requirements Competencies: High School Diploma or GED, Billing/Coding Certification Must have experience working in non-profit organization or a community clinic preferred, but not required. Certification in medical billing/coding Minimum 1 years' experience performing medical billing, claims review Minimum 1 years' experience with claims follow-up from physician office, third-party setting Familiarity with medical terminology and the medical record coding process In-depth knowledge/ awareness of all areas related to Payer-specific (Medicare Medi-Cal Medicaid and/or Private) Claims and how they interrelate Knowledge of principles methods and techniques related to compliant healthcare billing/collections - Familiarity with Payer-specific (Medicare Medi-Cal Medicaid -CalAim, Private) Claims management Previous experience with either Electronic Health Record and Practice Management Systems Full understanding of insurance denials, EDI coding rejections and exclusions Previous experience with HCFA 1500 claim forms and electronic billing. Interest/experience working with low-income communities of color Excellent written and verbal communication skills Solid organizational skills including attention to detail and multi-tasking skills. Demonstrates ability to manage time efficiently and multi-task effectively. Clear and effective external and internal, verbal and written, communication skills. Strong critical thinker and problem solver Excellent team-player Ability to work with patients from different backgrounds (culture competency) Ability to communicate clearly and respectfully with co-workers and clients Strong working knowledge of Microsoft Office (Word, Excel, PowerPoint) Ability/willingness to learn Electronic Health Records Insight reporting Roots Community Health Center is proud to be an Equal Employment Opportunity/Affirmative Action Employer and values diversity of culture, thought and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws. Roots uses E Verify to validate the eligibility of our new employees to work legally in the United States. Salary Description $31.00-$36.00

Job Description Job Title: Referral Clerk Department: Referral Center Reports To: Director of Utilization Management (UM) and Referrals FLSA Status: Non-Exempt Wage Range that the Company Expects to Pay: $22.50 - $24.81 per hour SUMMARY Under the direct supervision of the Director of UM and Referrals, the Referral Clerk is responsible for processing specialty referral orders by obtaining insurance authorization, attaching clinical documents, and submitting to specialty offices. The Referral Clerk communicates with patients about referral details and documents in the electronic health record. The Referral Clerk obtains specialist consultation notes and closes referrals. It is the primary purpose of CHCCC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, motivated, and organized at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Additional duties may be assigned with or without prior notice. Selects referrals from assigned site bucket, reviews referral order, and chart documents for appropriateness and completeness. Contacts patient to confirm referral and advises patient of referral detail. Obtains insurance authorization for referral and uploads into the electronic health record. Collates electronic documents relevant to referral order (chart notes, diagnostic studies, authorization) and submits to specialist. Documents actions in electronic health record. Selects follow up from assigned site bucket, reviews referral documentation, and looks for associated consultation notes in electronic health record. Contacts patient to confirm specialty appointment was made, kept, and notes date in electronic health record. Contacts specialty office to request consultation report, if indicated. Answers incoming telephone calls from patients or offices and addresses needs of the caller. Reviews and responds to patient cases as assigned. Completes chart processing and RAF requests as assigned from the Utilization Management bucket. Requests consultation notes and/or prescriptions for 340B claims as assigned. Demonstrates professionalism and provides quality customer service using AIDET Standards. Ability to work with high volume of patients, internal/external customers, and deal with frequent changes, delay or unexpected events. Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (infants, pediatrics, adolescents, adults or geriatrics). Demonstrates knowledge of domestic violence, child and dependent abuse protocols. Demonstrates cultural sensitivity and competence with patients. Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation). SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. COMPETENCIES To perform the job successfully, an individual should demonstrate the following characteristics: resourceful, independence, detail-oriented, professionalism, problem-solver, multi-tasker, team player, and customer service. EDUCATION and/or EXPERIENCE High school diploma or GED required. Graduation from an accredited school in Medical Assisting or a certified or registered medical assistant (CMA/RMA), or other relevant medical experience. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to respond effectively to the most sensitive inquires or complaints. Ability to write routine reports and correspondence. Ability to speak effectively before groups of patients or employees of organization. Bilingual - ability to read, speak, and write in English and another language is strongly preferred. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to apply sound judgment in understanding to carry out instructions in written or oral form. Ability to make appropriate job decisions following standard office policies and past precedents. COMPUTER SKILLS Experience with word processing, spreadsheets, email, and keyboarding required. Microsoft Office and Google Suite skills required. Working knowledge of EHR required. CERTIFICATES, LICENSES, REGISTRATIONS Possession of current, valid, unrestricted California Driver's License (Class C) required. OTHER REQUIREMENTS Required to pass a criminal history background check and drug screen upon hire. Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during current flu season, must provide proof of influenza vaccine or a signed declination form. If declined, a flu mask is mandatory during flu season. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job is largely sedentary. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee will have repetitive finger and hand motions when typing. The employee will regularly need to operate a computer, keyboard, and telephone. The employee is regularly required to sit for an extended period of time however, may be frequently required to stand and walk. The employee may need to lift and/or move up to 25 pounds of supplies. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is moderate (i.e. office setting with computers, phones, and printers). Must be able to work in a cubicle setting and work in a fast-paced environment consisting of inbound and outbound calls. Must be willing to have a flexible work schedule that may include evenings/weekends, and travel as needed.

The Mobile Van Driver will transport Dental and Medical Equipment to practice sites between locations using the Dental Van and the Medical Mobile Van. The Mobile Van Driver will be responsible for ensuring safe and timely arrival and departure of the van. Additionally, the mobile van driver will maintain the vehicle and adhere to traffic regulations. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Safe Driving: Operating the mobile van safely and defensively, adhering to all traffic laws and regulations. * Delivery/Transportation: Delivering mobile unit in a time to meet the event scheduled time. * Loading and Unloading: Removing items from the vans for set-up of event * Maintenance: Ensure vans are full of gas at the start of each event, to ensure a safe arrival. Transport Mobile van to repair shop as needed. * Flexibility: Must be flexible to work various hours, based on the schedule of the event. Accept odd positions while the event is being processed. * Call patients: From an assigned list to schedule basic dental appointments * EDR: Scheduling patients, check patients in and out at appointments. * Patient Access Navigator: Perform PAN duties for Medical Mobile Unit. OTHER DUTIES AND RESPONSIBILITIES: * Demonstrates understanding of and observe all SBNC policies, procedures, rules and regulations. * Demonstrates successful work-related behaviors. * Attends all required SBNC meetings and trainings. * Interacts with patients, physicians, staff, vendors, and visitors in a positive manner that reflects the SBNC mission and philosophy. QUALIFICATIONS AND EDUCATION REQUIREMENTS: Education: High School Diploma. Experience: Valid drivers license with a clean driving record Proven experience as a mobile van driver Excellent organizational and time management skills Strong communication skills Physical Demands: May be required to lift objects 25 pounds Sitting in normal seat for extended periods of time Finger dexterity is required to manipulate objects with fingers rather than the whole hand(s) or arm(s). The physical demands described above are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job unless providing such accommodations would result in undue hardship for the SBNC. The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and requirements. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or it is a logical assignment to the position. The employee is expected to perform other duties necessary for the effective operation of the department. Salary Range: $21.00 - $23.00 per hour

Job Title: Medical Biller I, II, III Department: Patient Accounting Reports To: Business Office Manager FLSA Status: Non-Exempt Wage Range that the Company Expects to Pay: Medical Biller I: $25.00 - $27.56 per hour Medical Biller II: $27.00 - $29.77 per hour Medical Biller III: $30.00 - $33.08 per hour SUMMARY Under the direct supervision of the Director of Business Office, the Medical Biller is responsible for utilizing both practice management systems; Athena and NextGen. The employee is responsible for preparing and posting fee tickets for various sites and programs. The Medical Biller will post and balance payments received, handle all incoming billing calls, and work aging for various programs and payers. The employee will send patient statements, run month end reports, and submit third party claims electronically and/or manually. The employee will ensure that all providers and facilities are paneled with the various insurances and state programs. The Medical Biller will maintain current knowledge of CPT, HCPC and ICD10 coding practices. The Medical Biller will also maintain knowledge of all programs and payer sources requirements and guidelines. The employee will adhere to HIPAA guidelines and regulations. It is the primary purpose of CHCCC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, be cooperative, organized, and enthusiastic at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Additional duties may be assigned with or without prior notice. Medical Biller I: Post daily fee tickets and/or incoming mail for various sites, programs and some specialty services electronically and/or manually. Review fee tickets for accuracy of CPT, HCPC, and ICD10 coding. Check for covered services per payer source to avoid claim denials. Check claims dashboard in Athena and NextGen for any missing fee tickets and check claim worklist inbox for MGR holds. In Athena and NextGen, run missing fee ticket report to ensure that all fee tickets have been posted or voided. Assist patients with billing and insurance questions. Apply payments to charges submitted and balance payment roster. Audit sliding fee payer for accuracy and documentation that supports the sliding fee payment scale. View inbox for billing messages and address patients issues. Other duties may be assigned. Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations. Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation). Demonstrates cultural sensitivity and competence. Medical Biller II: Knowledge of Medical Biller I duties and covers when on vacation or out sick. Reconciles deposits to bank activity to ensure that third party payments are posted and balanced monthly. Submits third party claims electronically and/or manually. Identifies patient reimbursement issues ensuring that claim denials and appeals are efficiently processed and resolved. Work accounts receivable aging report for billing errors, denials, and coding errors and make necessary corrections for reimbursement or bad debt write-off. Run various month end reports to balance monthly billing activities. Other duties may be assigned. Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations. Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation). Demonstrates cultural sensitivity and competence. Medical Biller III: Knowledge of Medical Biller I and II duties and covers when Medical Billers are on vacation or out sick. Updates and maintains both practice management systems; Athena and NextGen. Process EDI files for dental services in NextGen. Ensure that aging and denial reports are audited ensuring that they are worked appropriately and in a timely manner. Assist billing staff with coding, posting, and claim denials. Ensure that specialty services (impatient/surgeries) are coded correctly for full reimbursement. Set up training curriculums for various job functions (posting, claims denial, procedure codes, diagnosis and modifiers) pertaining to payer(s) guidelines. Knowledge of all payers programs and billing guidelines to ensure accurate coding and full reimbursement. Panel all providers with all insurances using CAQH and Paves. Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations. Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation). Demonstrates cultural sensitivity and competence. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Medical Biller I: High school diploma or GED equivalent is required. Two years of experience in medical billing and collections. Must be able to establish and maintain effective working relationship with internal and external customers. Must be organized. Computer literacy required. Medical Biller II: Same as Medical Biller I plus experience with billing of inpatient services, procedures and surgeries. Knowledge of all billing modifiers, CPT, HCPC coding, and ICD10 diagnosis. Medical Biller III: Same as Medical Biller I and II plus experience with report generation, provider insurance paneling, and understanding of denial insurance reason codes and aging report. Help with staff training setup and maintain both practice management systems Athena and NextGen. Transmit dental claims electronically. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. Bilingual in English and another language is preferred, but not required. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. COMPUTER SKILLS Experience with word processing, spreadsheets, email, and keyboarding is required. Microsoft Office and Google Suite skills are required. Working knowledge of EHR is preferred. Experience is Athena and NextGen is preferred. CERTIFICATES, LICENSES, REGISTRATIONS Possession of current, valid, unrestricted California Driver's License (Class C) required. OTHER REQUIREMENTS Required to pass a criminal history background check and drug screen upon hire. Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during current flu season, must provide proof of influenza vaccine or a signed declination form. If declined, a flu mask is mandatory during flu season. Health screening requirements are subject to change based on CDC recommendations and federal, state, and/or local public health ordinances. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to the risk of electrical shock. The noise level in the work environment is usually moderate. Must be able to work in a fast-paced environment. Must be willing to have a flexible work schedule that may include evenings/weekends, and travel as needed. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Job Title: Licensed Clinical Social Worker Department: Behavioral Health Reports To: Director of Behavioral Health FLSA Status: Exempt Wage Range that the Company Expects to Pay: $3,884.62 - $4,282.79 bi-weekly Under the general supervision of the Director of Behavioral Health, the Licensed Clinical Social Worker (LCSW) provides psychiatric social work assistance to psychosocially or emotionally disturbed patients and their families of self-referrals, referred by CHC Primary Care Providers or Clinicians, and other healthcare organizations. Collaborates with the psychiatric and allied care team in diagnosis and treatment plans by performing the following duties. It is the primary purpose of CHCCC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, be cooperative, organized, and enthusiastic at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Additional duties may be assigned with or without prior notice. Provides a full range of culturally sensitive behavioral health assessment, treatment, and case management services to children and/or adults with mental health conditions. Screens and perform comprehensive mental health assessments, crisis intervention/stabilization, short-term individual, family, and group therapy, psycho-education, individualized treatment planning, goal setting, collateral services, progress monitoring, and care coordination. Participates in the patient care team coordination by providing direct linkage between patient, external mental health service providers, and community-based organizations. Monitors and documents patient progress, all care coordination activities, and treatment in the electronic health record in a thorough and consistent manner. Co-manages patient care in alignment with the extended clinical care team. Provides consultation on patient behavioral issues and concerns in the clinic, as needed, with the support of the Director of Behavioral Health or other clinical staff. Communicates with all members of the care team both internal and external by being a patient advocate. Uses available resources to facilitate care to ensure appropriate services are arranged for the patient in order for the patient to meet self-management and treatment goals. Collaborates with the Quality Improvement Department to comply with federal and state regulations and payer requirements. Assists with various report tracking in and all software programs as designated by the company. Attends and participates in staff meetings and training as required. Participates in specialty committees as assigned. Provides behavioral health consultation and coverage in various network regions as necessary. Demonstrates professionalism when calling patients and provides quality customer service using AIDET Standards. Ability to work with a high volume of patients, and internal/external customers, and deal with frequent changes, delays, or unexpected events such as same-day appointments, clinical triage, peer consultation, and crisis case management. Participates in collaboration and consultation with the Behavioral Health Integration and Behavioral Health Navigation team regarding shared cases. Demonstrates adherence to and observes all safety policies and procedures, including infection control rules and regulations. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (pediatrics, adolescents, adults, or geriatrics). Demonstrates knowledge of domestic and intimate partner violence, child and dependent abuse protocols, and reporting procedures. Demonstrates cultural sensitivity and competence with patients and creates an affirming and safe clinical environment. Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation). SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Master s degree in Social Work or a related field from an accredited university is required. A current, valid, and unrestricted Licensed Clinical Social Worker (LCSW) license issued by the State of California Board of Behavioral Sciences is required. Minimum of two (2) years of experience working in a healthcare, hospice, social service setting, case management, social advocacy, mental health, or family services agency is required. Must demonstrate cultural competence working in diverse, low-income, and immigrant communities. Knowledgeable in mandated reporting laws, DSM-V, crisis communication, short-term treatment modalities, and de-escalation techniques. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. Bilingual in English and another language is preferred, but not required. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. COMPUTER SKILLS Experience with word processing, spreadsheets, email, and keyboarding is required. Microsoft Office and Google Suite skills are required. Working knowledge of EHR is required. Experience in Athena is preferred. CERTIFICATES, LICENSES, REGISTRATIONS Possession of current, valid, unrestricted California Driver's License (Class C) required. Possess and maintain a current, valid, unrestricted LCSW license issued by the State of California Board of Behavioral Sciences. A current CPR (BLS-C) card is required. Must obtain a valid CPR card within the first 30 days of employment if not certified at the time of hire. CHC s CPR Policy will supersede this job description. OTHER REQUIREMENTS Required to pass a criminal history background check and drug screen upon hire. Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during current flu season, must provide proof of influenza vaccine or a signed declination form. If declined, a flu mask is mandatory during flu season. Health screening requirements are subject to change based on CDC recommendations and federal, state, and/or local public health ordinances. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to the risk of electrical shock. The noise level in the work environment is usually moderate. Ability to work in a fast-paced environment. This job is predominantly performed in a remote work setting and is subject to change based on the organization s needs. Must be willing to have a flexible work schedule that may include evenings/weekends, and travel as needed. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Full-time Description Under the supervision of the Director of Clinical Programs, Learning & Quality, the Senior Training Coordinator is responsible for training and co-training both internally and externally. Primary roles include identifying training needs, supporting the preparation of training materials and conducting training programs. Additionally, the role includes overseeing administrative aspects of training activities organization-wide, coordinating with Roots workforce and human resources departments, as well as subject matter experts within the organization. Key Responsibilities: Training and co-training both internally and externally, including but not limited to: new staff training, Navigator/Community Health Worker training, Mental Health First Training Oversee all administrative aspects of internal and external trainings conducted by the training team Participate as an active member of the Training Department Coordinate with all departments, programs and services to ensure training activities support departmental needs, and departmental expertise/content support training development and improvement Collaborate with Human Resources regarding all internal training and certifications Coordinate with Workforce programs and services to ensure support of Roots members needing additional training Attend department and staff meetings, as necessary. Requirements Qualifications: Bachelor's Degree or relevant work experience. Experience implementing trainings Experience working in a non-profit organization or a community clinic. Excellent written and verbal communication skills. Ability to work on and oversee multiple projects, ensuring timely and effective completion of each. Ability to communicate with/develop relationships with potential partners and collaborators. Interest/proficiency in working on issues affecting urban underserved, impoverished and marginalized communities of color. Roots Community Health Center is proud to be an Equal Employment Opportunity/Affirmative Action Employer and values diversity of culture, thought and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws. Roots uses E Verify to validate the eligibility of our new employees to work legally in the United States. Salary Description 29.00-33.00

Full-time Description Under the supervision of the Navigation Manager, the Navigator Coordinator oversees the coordination of navigation services including planning, organizing, and staffing in support of navigation services and activities. This position maintains the integrity of all data thorough standard processes and maintains a working knowledge of local and County resources. The Navigator Coordinator supports a multi-disciplinary team of talented individuals with shared goals and strategies working toward Roots' mission and vision. Duties and Responsibilities: Ensure that full engagement is maintained by providing ongoing recruitment, outreach, screening, weekly one-on-one life coaching sessions and support to all program participants. Assess participants' needs, develop appropriate action plans based on needs, document and track progress towards each participant's objectives and goals, use data for continuous improvement, and coordinate timely referrals for service and follow through as appropriate. Coordinate multiple care aspects (case coordination, information sharing, etc.). Coordinate effective working relations and cooperate with health navigators, medical teams, and dental professionals. Assess and address barriers such as motivational and psychosocial issues to provide a smooth delivery of services. Document encounters in the electronic health record (EHR) and other databases. Perform outreach activities including preparing flyers, direct mailers, and facilitating events. Educate, coach and guide clients regarding insurance coverage and linkage to medical and dental services. Facilitate client linkage to services by performing Medi-Cal enrollments and renewals. Participate in staff meetings, supervision, agency meetings and staff trainings. Work on-site up to full-time, as needed. Requirements Competencies: A bachelor's degree in public health, business administration, public administration, social work, or related field. Related work experience may be substituted. 2 years' experience working in a non-profit organization, or a community clinic preferred. Experience with benefits enrollment / familiarity with Medi-Cal. Willingness to work a flexible schedule. Valid California Driver License with safe driving record. Ability to establish and maintain effective working relationships with individuals and groups, both professional and non-professional, co-workers, management personnel, the public and others. Solid organizational skills including attention to detail and multi-tasking. Clear and effective external and internal, verbal and written, communication skills. Strong critical thinker and problem solver who can successfully build and lead an execution strategy from a long-term vision. Passion and knowledge of skill-based workforce development programming and social enterprises. Ability to work with people from diverse backgrounds. Strong computer skills including proficiency in Microsoft Office. Roots Community Health Center is proud to be an Equal Employment Opportunity/Affirmative Action Employer and values diversity of culture, thought and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws. Roots uses E Verify to validate the eligibility of our new employees to work legally in the United States. Salary Description $26.00-$28.00/hour

Full-time Description The Navigation Services Manager oversees a team of Health Navigators to provide critical services to our community using trauma-informed approaches, motivational interviewing techniques, and patient centered-care philosophy. The manager also serves as part of the team to coordinate and administer Roots' ongoing program and projects including planning, organizing, and staffing in support of program activities. Duties and Responsibilities: Supervises Health Navigators, providing day to day oversight of service activities. Creates and assigns staff schedules on Roots' time and attendance platform; monitors and approves schedule variances (sick, PTO, personal, Holiday, etc) submitted by Health Navigators. Supports the development of evaluation frameworks to assess the strengths of the service delivery and to identify areas for improvement. Conducts quality assurance reviews of care panel notes and progress documentation to ensure programmatic compliance. Ensures service activities operate within the policies and procedures of the organization and that activities comply with all relevant legislation and professional standards. Maintains forms and records to document program activities. Ensures that all projects are delivered on-time, within the scope, and within budget. Promotes a supportive, collegial work culture and champions Roots' core values. Ensures resource availability and allocation. Monitors, tracks and maximizes utilization of care panels, and manage changes to service scope, schedule, and costs. Reports and escalates staffing issues to management as needed. Performs risk management and reports variances and concerns as appropriate. Collaborates with other managers to direct compliance issues to appropriate existing channels for investigation and resolution. Utilizes strong analytical and writing skill to prepare and edit policies and procedures, issue memoranda & other correspondence, and compile project/program reports. Ensures that all service staff receive an appropriate orientation to the organization and its programs in accordance with organizational standards. Coordinates the delivery of services among different program activities to increase effectiveness and efficiency. Support the completion of project/program reports for management and funders. Ensures that programs/projects operate within the approved budget. Monitors staff activity and conducts periodic evaluations. Carry-out all assigned responsibilities in a professional manner; Help keep the center clean and safe at all times; Demonstrate sound business judgment and support of the Roots' mission and objectives. Administrative duties including, but not limited to filing, responding to phone messages and emails in timely manner, and attending department and staff meetings. Attend all required supervision sessions, meetings and trainings. Requirements Competencies: Bachelor's degree from an accredited institution with minimum 3 years' experience performing administrative functions or related fields with 2 years' experience working in program and/or project management “or" Associate's degree in related fields with 4 years' experience working in program development/project management. Experience working in a non-profit organization, or a community clinic preferred, but not required. Solid organizational skills including attention to detail and multi-tasking. Clear and effective external and internal, verbal and written, communication skills. Strong working knowledge of Microsoft Office. Ability to work with people from diverse backgrounds; strong interpersonal communication skills. Valid California Driver License with a safe driving record. Roots Community Health Center is proud to be an Equal Employment Opportunity/Affirmative Action Employer and values diversity of culture, thought and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws. Roots uses E Verify to validate the eligibility of our new employees to work legally in the United States. Salary Description $68,000-76,000

Job Description Job Title: Receptionist - Medical Department: Administration Reports To: Health Center Manager/Regional Operations Manager FLSA Status: Non-Exempt Wage Range that the Company Expects to Pay: $21.00 - $23.15 per hour SUMMARY Under the direct supervision of the Health Center Manager and the general supervision of the Regional Operations Manager, the Receptionist will follow the protocols of the Community Health Centers of the Central Coast, Inc. (CHCCC), by greeting patients in a professional and courteous manner, managing provider schedules to ensure access and efficiency, assisting patients through the registration process, and receiving payments for rendered services. It is the primary purpose of CHCCC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, motivated, and organized at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Additional duties may be assigned with or without prior notice. Performs duties per Standard Work and Skills Competency Check-Off list. Actively participates in assigned Patient Care Team duties and activities. Provides quality customer service using AIDET Standards. Answers telephone promptly with a courteous and professional manner. Handle high volume of patients and internal/externals customers, and handle frequent changes, delay or unexpected events. Checks patients in-and-out through the practice management system and verifies information. Performs cashiering duties and collects co-payments, payments, and outstanding balances. Reviews and manages patient schedules to anticipate for missed opportunities, scheduling errors, registration form updates, insurance eligibility, and co-payments. Schedules patients per protocol and refers triage calls to nursing staff. Confirms appointments for primary care and ancillary services within 24 hours of appointment. Assists with pre-visit planning. Assists patients with the completion of appropriate forms and reviews for accuracy and completeness. Accurately enters and updates demographic and payer data in practice management system. Verification of coverage and payer eligibility, which may include programs, private insurances, Medi-Cal, and Sliding Fee. Informs patients about all available services and programs. Observes for patients in distress and promptly reports to nursing staff. Demonstrates and maintains knowledge of practice management system, payers, and Standard Work. Maintains inventory of paperwork and ensures most up to date form is being used. Issues visitor passes when required. Performs variety of clerical duties. Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (infants, pediatrics, adolescents, adults or geriatrics). Demonstrates knowledge of domestic violence, child and dependent abuse protocols. Demonstrates culturally sensitivity and competence with patients. Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation). SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or GED equivalent required. Minimum one year of customer service position preferably in a medical setting. Ability to remain professional and courteous with customers and patients. Must have excellent verbal and written communication skills. Knowledge of medical terminology is desirable. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of patients or employees of organization. Bilingual - ability to read, speak and write in English and another language is desirable. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratios and percent, and to draw and interpret bar graphs. REASONING ABILITY Ability to apply sound judgment in understanding to carry out instructions in written or oral form. Ability to make appropriate job decisions following standard office policies and past precedents. COMPUTER SKILLS Experience with word processing, spreadsheets, email, and keyboarding required. Microsoft Office skills preferred. Working knowledge of EHR preferred. CERTIFICATES, LICENSES, REGISTRATIONS Certificate in Medical Front Office procedures desired. Possession of current, valid, unrestricted California Driver's License (Class C) required. CPR (BLS-C) card preferred. OTHER REQUIREMENTS Required to pass a criminal history background check upon hire. Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during current flu season, must provide proof of influenza vaccine or a signed declination form. If declined, a flu mask is mandatory during flu season. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit, stand and walk. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work in a fast-paced environment. The noise level in the work environment is usually moderate. Must be willing to have a flexible work schedule that may include evenings/weekends, and travel as needed.

Job Title: Informatics Analyst I Department: Information Technology Reports To: Director of Informatics FLSA Status: Non-Exempt Wage Range that the Company Expects to Pay: $2,800.00 - $3,087.00 bi-weekly Under the direct supervision of the Director of Informatics, the Informatics Analyst is responsible for managing document and record information within the Electronic Health Record (EHR) systems, as well as supporting the implementation of new software technologies. This position focuses on optimizing workflows and enhancing EHR functionalities to align with organizational objectives. It is the primary purpose of CHC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, motivated, and organized at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Additional duties may be assigned with or without prior notice. Manages document routing and integrity of data within the medical records systems. Maintains EHR system resource updates such as order sets, pharmacies, and other data sets. Assists in business intelligence applications and development of reports and dashboards. Navigate SQL reports to find areas of improvement within electronic software systems. Provider tier 1 and 2 support as it relates to the medical records system and integrations with outside vendors. Assist in corporate Artificial Intelligence (AI) initiatives. Routinely update and maintain resource documentation. Acts as assigned resource to the various project teams assisting in the design and development of the continually improving ambulatory applications suite of solutions. Monitors application use, system performance, hardware reliability, and software stability. Captures, defines, and prioritizes pre- and post-implementation issues. Reports and participates in the problem solving of issues that impact local and enterprise performance. Support all product patch and upgrade version control and implementation, while evaluating the feasibility of system modifications and enhancements Conducts HIT operational audits as determined by management. Takes immediate action to meet customer/user requests or needs. Monitors and troubleshoots CHC Helpdesk tickets as applicable to the use of software systems and issues. Maintains good working relationships and open communication with all departments at CHC. Maintains knowledge of organizational initiatives and goals. Demonstrates professionalism when calling patients and provides quality customer service using AIDET Standards. Ability to work with high volume of patients, internal/external customers, and deal with frequent changes, delay or unexpected events. Demonstrates adherence to and observes all safety policies and procedures. Demonstrates knowledge of domestic violence, child and dependent abuse protocols. Demonstrates cultural sensitivity and competence with patients. Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation). SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High School diploma or GED equivalent required. Bachelor s Degree in Business or Healthcare, preferred. Work or volunteer experience preferred in healthcare, teaching, informatics, or a related field; or an equivalent combination of education and experience in training, healthcare and/or EHR. Experience working with electronic health records (athena Health and/or NextGen preferred). LANGUAGE SKILLS Excellent written and verbal communication skills. Strong presentation skills and ability to speak effectively before groups employees of organization. Ability to speak confidently and articulate thoughts clearly and logically when training. Ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, and policy and procedure manuals. Ability to respond effectively to the most sensitive inquires or complaints. Ability to write routine reports and correspondence. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to apply sound judgment in understanding to carry out instructions in written or oral form. Ability to make appropriate job decisions following standard office policies and past precedents. COMPUTER SKILLS Strong proficiency in word processing, spreadsheets, email, and keyboarding required. Microsoft Office and Google Workspace skills required. Super user athena Health software systems and NextGen. CERTIFICATES, LICENSES, REGISTRATIONS Possession of current, valid, unrestricted California Driver's License (Class C) required. OTHER REQUIREMENTS Required to pass a criminal history background check and drug screen upon hire. Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during current flu season, must provide proof of influenza vaccine or a signed declination form. If declined, a flu mask is mandatory during flu season. Health screening requirements are subject to change based on CDC recommendations and federal, state, and/or local public health ordinances. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit. The employee is frequently required to stand and walk for extended periods of time. The employee must be able to use appropriate body mechanics techniques when making necessary patient transfers and helping patients with walking, dressing, etc. The employee must regularly lift and/or move up to 10 pounds of supplies. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is moderate (i.e. office setting with computers, phones, and printers). Must be able to work in a fast-paced environment. Must be willing to work in a clinical environment to provide onsite support to employees. Must be willing to have a flexible work schedule that may include evenings/weekends, and travel as needed. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Job Title: Health Educator Department: Medical/Health Education Reports To: HE Coordinator/Health Center Manager/Nursing Administration FLSA Status: Non-Exempt Wage Range that the Company Expects to Pay: $38.00 - $41.90 per hour SUMMARY The Health Educator (HE), under the direction of the Health Education Coordinator and administrative and clinical supervision of the Health Center Manager and Nursing Administration, is responsible for overall health communication activity, and teaching people about behaviors that promote wellness at Community Health Centers (CHC). The HE is also responsible for the learning experiences that provide individuals served by CHC the opportunity to make appropriate health decisions. The HE will use appropriate strategies and methods to facilitate health promotion and disease prevention and management. The HE must have a thorough understanding of the diverse population served by CHC, and follow the Health Education Code of Ethics. It is the primary purpose of CHCCC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, motivated, and organized at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Additional duties may be assigned with or without prior notice. Takes a lead role in the planning, implementation, and evaluation of primary prevention and risk reduction for the organization's patients and the community. Assists the Health Education Coordinator in the design and implementation of health education policies and procedures and training clinical staff. Assesses patient health literacy/learning ability; adapts program to meet those needs and be able to develop rapport with clients in a short-term counseling environment. Documents health literacy in Electronic Health Record. Provides general health education on topics including, but not limited to HIV/AIDS, asthma, back care, cardiac risk, child disease and accident prevention, diabetes, family planning, gastrointestinal disorders, pregnancy testing, weight management, dental care and smoking cessation through help-line. Sets up health fairs in locations throughout the community. Teaches classes as needed in evenings, some weekends. Takes blood pressures and vitals for patients. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (infants, pediatrics, adolescents, adults or geriatrics). Guides patients with chronic diseases through the development of self-management goals. Documents these goals in the appropriate Chronic Care Management template in the Electronic Health Record. Organizes the community resources for the designated clinic area into a binder. Develops relationships with community partners for the benefit of the patients. Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations. Maintains and adheres to confidentiality, and privileged communications (patient, employee, and corporation). Participates in patient population management as it relates to clinical services while taking into account cultural diversity and local resources. Makes referrals when indicated to RN, RD, CDE, Behavioral Health, or PCP. Develops communication skills with all members of the team both internal and external, by first being a patient advocate and using the available resources to facilitate care. Coordinate with the Care Team (PCP. RN, RD, CDE, HE, LCSW, Director of Nursing and/or Medical Director) to ensure appropriate services are arranged for the patient in order for them to meet their goals. Understand the role in the quality improvement process, which may include meetings, data collection and charge auditing. Use Evidence Based Practice guidelines to assist with disease management. Demonstrates knowledge of domestic violence, child and dependent abuse protocols. Demonstrates culturally sensitivity and competence with patients. Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation). SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE A master's degree in a discipline such as public health education, community health education, school health education, or health promotion. Bachelor's degree may be in another major. Minimum 5 years of experience as a health educator preferred. LANGUAGE SKILLS Ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, policy and procedure manuals. Ability to respond effectively to the most sensitive inquires or complaints. Ability to write routine reports and correspondence. Ability to speak effectively before groups of patients or employees of organization. Bilingual English/Spanish, with the ability to read, write and speak is preferred. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to apply sound judgment in understanding to carry out instructions in written or oral form. Ability to make appropriate job decisions following standard office policies and past precedents. Ability to deal with problems involving several concrete variables in standardized situations. COMPUTER SKILLS Experience with word processing, spreadsheets, email, and keyboarding required. Google Suite, Microsoft Office skills required. EHR experience required. CERTIFICATES, LICENSES, REGISTRATIONS Certified Health Education Specialist (CHES) desirable but not required. Possession of current, valid, unrestricted California Driver's License (Class C) required. Current CPR (BLS) card required. If employee does not have a current CPR card at time of hire, then employee has 60 days to become certified. OTHER REQUIREMENTS Required to pass a criminal history background check and drug screen upon hire. Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during current flu season, must provide proof of influenza vaccine or a signed declination form. If declined, a flu mask is mandatory during flu season. Health screening requirements are subject to change based on CDC recommendations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is moderate (i.e. clinic setting). Must be able to work in a fast-paced environment. Must be willing to have a flexible work schedule that may include evenings/weekends, and travel as needed. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Job Title: Pharmacy Technician Department: Pharmacy Reports To: Director of Pharmacy FLSA Status: Non-Exempt Wage Range that the Company Expects to Pay: $25.00 - $27.56 per hour Under the direct supervision of the Director of Pharmacy, the Pharmacy Technician assists in the preparation, packaging and distribution of prescribed medications, drugs, medical supplies and other pharmaceuticals for patient care. Under general supervision, the Pharmacy Technician performs a variety of duties related to inventory control, record keeping and customer service. It is the primary purpose of CHC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, organized, and enthusiastic at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned with or without notice. Applies laws, safety rules and correction program regulations and procedures to the filling of prescriptions and handling and storage of pharmaceuticals including controlled substances. Prepares and processes necessary prior authorization requests. Removes drugs from stock; counts, pours pharmaceuticals in accordance with prescriptions and established procedures. Accurately places pharmaceutical products in containers and affixes prescription and auxiliary labels; cross checks accuracy and completeness of label information; sets up prescriptions for review and approval by a pharmacist and returns stock to inventory. Receives and gathers prescription information from patients; requests and receives refill authorizations; verifies eligibility and identity and inputs information into the computer; completes necessary forms and records. Enters data such as patient name, prescribed medication and cost to maintain pharmacy inventory. Distributes refill prescriptions to customers, verifying identity in accordance with established procedures. Process chart orders to identify pharmacy requests. Checks drug supplies and initiates the reorder process for the pharmacist; checks in orders from vendors, verifying accuracy of contents and resolves problems with the vendor; shelves the delivery; rotates stock; packages and replaces inventory. Inventories and replaces office supplies, pharmacy carts and pharmaceutical shipments to other facilities. Performs filing and record keeping, answers phones, and performs related clerical duties. Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (infants, pediatrics, adolescents, adults or geriatrics). Demonstrates knowledge of domestic violence, child and dependent abuse protocols. Demonstrates culturally sensitivity and competence with patients. Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation). SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or GED equivalent required. On-the-job or classroom training as a Pharmacy Technician with knowledge of pharmacy and medical terminology. LANGUAGE SKILLS Bilingual in English and another language is desirable, but not required. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentages. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. COMPUTER SKILLS Experience with word processing, spreadsheets, email, and keyboarding required.Working knowledge of Microsoft Office and Google Suites. Working knowledge of EHR required. Working knowledge of pharmacy software, database software and inventory software required. CERTIFICATES, LICENSES, REGISTRATIONS Possession of a current and valid Pharmacy Technician registration issued by the California State Board of Pharmacy. Certification as a National Pharmacy Technician is desired but not required. Possession of current, valid, unrestricted California Driver's License (Class C) and CPR (BLS-C) card. If employee does not have a current CPR card at time of hire, the requirement must be completed as stated in the company s CPR policy. OTHER REQUIREMENTS Required to pass a criminal history background check and drug screen upon hire. Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during current flu season, must provide proof of influenza vaccine or a signed declination form. If declined, a flu mask is mandatory during flu season. Health screening requirements are subject to change based on CDC recommendations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate. Must be able to work in a clinical setting and work in a fast-paced environment. Required: Must be willing to have a flexible work schedule that may include evenings/weekends, and travel as needed. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Job Description Job Title: Navigation Center Representative Department: Navigation Center Reports To: Navigation Center Supervisor FLSA Status: Non-Exempt Wage Range that the Company Expects to Pay: $21.00 - $23.15 per hour SUMMARY Under the general supervision of the Navigation Center Supervisor, the Navigation Center Representative will work to provide exceptional customer service to patients of Community Health Centers of the Central Coast (CHCCC). The position requires responding to a high volume of inbound calls for the purpose of scheduling appointments, appointment confirmations, cancellations, and rescheduling. The Navigation Center Representative will be responsible for performing insurance and financial class verification. The Navigation Center Representative processes patient inquires via phone, email, and Electronic Health Record (EHR) tasking. It is the primary purpose of CHCCC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, motivated, and organized at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Additional duties may be assigned with or without prior notice. Provides an exceptional level of customer service to all patients and staff using AIDET Standards. Answers the telephone in a courteous, professional manner, and follow pre-designed scripts when handling patient calls. Handles high volume of inquiries from patients and internal/external customers, and deal with frequent changes, delay, or unexpected events. Receives incoming calls responsible for processing/directing them to the appropriate person or department when the Navigation Center is unable to assist the caller. Schedules, cancels, reschedules, and adheres to scheduling guidelines and frequency limitations. Provides directions to CHCCC locations to clientele upon request. Provides information to patients regarding clinical processes and answer questions as needed, including, but not limited to referral process, prescription refills, transportation services, financial programs, and other services. Verifies patient insurance in accordance with CHCCC guidelines and informs patients what information needs to be presented in order to apply for the various financial programs or health insurance options. Performs data entry, pre-registers, updates patient information, demographics, and insurance information. Ensures patient messages are properly documented in the patients EHR. Communicates with providers and other health center staff via electronic health record system. Responsible for contacting providers/professional staff and placing calls at the direction of the professional staff (such as doctor on call). May assist in completing appointment confirmation calls. Monitors the queue to ensure calls are answered in a timely appropriate manner. Executes department goals such as meeting the required number of calls per day. Completes Process Control Board (PCB) hourly. Updates Managed Daily Improvement (MDI) Board and Huddle metrics as needed. Assists in training, mentoring, and orientation of new and existing staff including other health center staff. Conducts patient outreach as needed or assigned and educates patients on CHCCC services. Promotes CHCCC Continuous Quality Improvement Program. Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (infants, pediatrics, adolescents, adults or geriatrics). Demonstrates knowledge of domestic violence, child and dependent abuse protocols. Demonstrates culturally sensitivity and competence with patients. Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation). SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or GED equivalent required. Minimum one year of customer service position preferably in a healthcare setting or completion of a Medical Assistant training program from an accredited school preferred. Must have excellent verbal and written communication skills. Knowledge of medical terminology is desirable. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of patients or employees of organization. Bilingual - ability to read, speak and write in English and another language is desirable. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratios, and percent, and to draw and interpret bar graphs. REASONING ABILITY Ability to apply sound judgment in understanding to carry out instructions in written or oral form. Ability to make appropriate job decisions following standard office policies and past precedents. COMPUTER SKILLS Intermediate computer literacy to comply with department needs (e.g. electronic medical record documentation). Experience with word processing, spreadsheets, email, and keyboarding required. Proficiency in Microsoft Office programs required. Minimum of typing at 35 wpm preferred. CERTIFICATES, LICENSES, REGISTRATIONS Certificate in Medical Assisting from an accredited school is preferred. Possession of current, valid and unrestricted California Driver's License (Class C) required. Current CPR (BLS-C) card preferred. OTHER REQUIREMENTS Required to pass a criminal history background check upon hire. Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during current flu season, must provide proof of influenza vaccine or a signed declination form. If declined, a flu mask is mandatory during flu season. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit, stand and walk. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work in a fast-paced environment consisting of high volume of inbound calls. Must be willing to have a flexible work schedule that may include evenings/weekends, and travel as needed.

Job Title: SQL Developer Department: Information Technology Reports To: Director of Informatics FLSA Status: Exempt Wage range that the company expects to pay: $4,557.60 - $5,024.75 bi-weekly Under the general supervision of the Director of Informatics, the SQL Developer is responsible for building and optimizing Microsoft SQL queries, stored procedures, and other database objects to improve system performance and meet business needs. It is the primary purpose of CHCCC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, motivated, and organized at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Additional duties may be assigned with or without prior notice. Develops, tests, and maintains complex Microsoft SQL queries, stored procedures, triggers, and other database objects for reporting and analytics. Creates and updates documentation for new and existing processes and Microsoft SQL scripts. Helps design relational databases to store and process business data Collaborates with the Informatics team to identify areas for improvement and implement solutions Maintains expertise in athena One and NextGen database architecture, clinical workflows, and modules. Generates routine and ad hoc reports for internal and external customers. Monitors and troubleshoots CHC Helpdesk tickets as applicable to the use of software systems and issues. Demonstrates professionalism when calling patients and provides quality customer service using AIDET Standards. Ability to work with high volume of patients, internal/external customers, and deal with frequent changes, delays or unexpected events. Demonstrates adherence to and observes all safety policies and procedures, including infection control rules and regulations Demonstrates the knowledge of domestic violence, child and dependent abuse protocols. Demonstrates cultural sensitivity and competence. Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation). SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Bachelor's degree in Computer Science, Information Systems or related field or 5 years of professional experience in Microsoft SQL Server database design and programming. Prior experience working in IT at a Federally Qualified Health Center is preferred. Prior experience with data warehouses and importing and cleansing data from different sources is preferred. Prior experience working with NextGen or athena One EHR systems is a plus. Some understanding of medical terminology and ICD-10 and CPT4 coding is a plus. Must demonstrate strong analytical and problem solving skills. LANGUAGE SKILLS Ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to speak confidently and articulate thoughts clearly and logically when training. Ability to respond effectively to the most sensitive inquires or complaints. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. COMPUTER SKILLS Experience with word processing, spreadsheets, email, and keyboarding is required. Microsoft Office and Google Suite skills are required. CERTIFICATES, LICENSES, REGISTRATIONS None OTHER REQUIREMENTS Required to pass a criminal history background check and drug screen upon hire. Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during current flu season, must provide proof of influenza vaccine or a signed declination form. If declined, a flu mask is mandatory during flu season. Health screening requirements are subject to change based on CDC recommendations and federal, state, and/or local public health ordinances. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee occasionally is required to sit. The employee is frequently required to stand and walk for extended periods of time. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is moderate. Must be willing to work in a clinical environment to provide onsite support to employees as needed. Must be willing to have a flexible work schedule that may include evenings/weekends.

must do Hospital Inpatient and On-call Job Title: Primary Care Physician Department: Medical Administration Reports To: Chief Medical Officer FLSA Status: Exempt Wage Range that the Company Expects to Pay: $9,230.77 - $10,176.92 bi-weekly. On-call stipend. SUMMARY Under the direction of the Chief Medical Officer, but with independent responsibility for professional results the Physician provides primary healthcare services for Community Health Centers of the Central Coast, Inc. (CHC), and to perform related work as required. It is the primary purpose of CHC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staffs desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, organized, and enthusiastic at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES Duties assigned by the Chief Medical Officer include, but are not limited to, the following activities and may be adjusted based on patient and clinic medical service requirements: Secures and evaluates a patient's health history and records findings in a systematic, accurate and succinct manner. Performs a physical assessment and is able to discriminate between normal and abnormal findings. Provides routine physical examinations, diagnostic services and treatment of illnesses and emergencies. Adheres to the highest standards of medical ethics at all times. Assures quality of care for all patients. Shares on-call duties, when indicated, with other members of the medical staff. Elicits and records information about patient's medical history. Examines patient to determine general physical condition. Orders or executes various tests, analyses, and diagnostic images to provide information on patient's condition. Analyzes reports and findings of tests and of examination, and diagnoses condition. Administers or prescribes treatments and drugs. Inoculates and vaccinates patients to immunize patients from communicable diseases. Advises patients concerning diet, hygiene, and methods for prevention of disease. Reports births, deaths, and outbreak of contagious diseases to governmental authorities. Refers patients to medical specialist or other practitioner for specialized treatment. Performs minor surgery. Conducts physical examinations to provide information needed for admission to school, consideration for jobs, or eligibility for insurance coverage. Assists the Chief Medical Officer in establishing medical policies, evaluating existing policies and developing changes in policies as necessary; designing, implementing, and evaluating education programs for patients and staff. Shares supervisory responsibilities of the nurse practitioner with the Clinical Director as required. Works within privileges and protocols as established by the Chief Medical Officer. Participates in committees as requested by the Chief Medical Officer. Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (infants, pediatrics, adolescent, adults or geriatrics). Demonstrates knowledge of domestic violence, child, and dependent and elder abuse protocols. Maintains and adheres to HIPAA, confidential and privileged communications (patient, employees, and corporation). Participates in patient population management as it relates to clinical services while taking into account cultural diversity and local resources. Participates in the team member's care coordination by providing follow up phone calls post hospital discharge, Assists the patient with follow up appointments within the recommended time frames and gather data from recent hospital admissions to facilitate follow up. Understands the role in self-management support by developing a relationship with high risk clients and anticipate what needs they may encounter. Develop the ability to refer to an RN when clinical judgment is in question. communication skills with all members of the team both internal and external, by first being a patient advocate and use the available resources to facilitate care. Coordinate with the Care Team (PCP, RN, Health Educator, LCSW, Director of Nursing and/or Chief Medical Officer) to ensure appropriate services are arranged for the patient in order for them to meet their goals. Understand the role in the quality improvement process which may include meetings, data collection and charge auditing. Use Evidence Based Practice guidelines to assist with disease management. SUPERVISORY RESPONSIBILITIES May supervise mid-level providers at the direction of the Chief Medical Officer. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Medical Doctor Degree (M.D.) or Doctor of Osteopathy (D.O.) from an accredited medical school. Completion of a residency training program in the field Family Practice, Internal Medicine, OB/GYN or Pediatrics, required. Board Certified or board eligibility required. Maintains current knowledge in Family Practice, Internal Medicine, OB/GYN or Pediatrics through continuing medical education, participation in local and national medical societies. LANGUAGE SKILLS Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Bilingual (English and Spanish) ability to speak, read, write Spanish desirable. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs. REASONING ABILITY Authoritative knowledge of the principles, practice and techniques of family-centered medicine. Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. CERTIFICATES, LICENSES, REGISTRATIONS Possession of current unrestricted and valid License - Physician and Surgeon or equivalent from Medical Board of California. Board Certified/Eligible Family Practice, Internal Medicine, OB/GYN or Pediatrics, required. Possession of current unrestricted and valid DEA license, Advanced Cardio Life Support (ACLS) for FP/IM, Pediatric Advanced Life Support (PALS) card for PEDS; and Basic Life Support (BLS-C) card for all specialties. Annual health examination; annual TB skin test clearance or biannual chest x-ray, and up to date immunizations for health care workers at time of hire and annually thereafter. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Must be willing to have a flexible work schedule that may include late evenings and weekends, and be able to travel to other clinic sites or locations as needed.

Full-time Description The Medical Assistant works with a multi-disciplinary provider team in the delivery of general primary care medical services in a community healthcare setting. Under the general supervision of the Clinic Manager, the MA is responsible for patient intake and flow, administering injections, phlebotomy, processing laboratory specimens and performing laboratory tests, maintaining the patients' medical charts in the Electronic Health Record, and assisting medical providers. Duties and Responsibilities: Prepare exam rooms before and after each examination according to clinic infection control procedures in a timely manner. Assist in patient flow management by timely rooming clients, maintaining awareness of exam room availability and timing. Take and record vital signs in the Electronic Health Record. Interact with clients in a respectful manner and maintain professional boundaries. Perform intake, record medical histories and perform client assessment including any initial assessments. Record client's chief complaint. Prepare clients for practitioner visit by exposing area to be examined. Perform EKG, audiometry and other tests, as necessary. Assist practitioners during examinations, as needed. Perform immunization injections, phlebotomy and basic in-clinic lab testing. Copy and file lab results, x-rays and other medical reports in patient medical records. Maintain adequate stocks of medical supplies and forms in clinic areas, checking supply levels and expiration dates regularly. Perform quality control testing of equipment, and record on logs as required. Check and record the temperature of the immunization refrigerator daily. Provide patient education and information as instructed by practitioners according to clinic protocols. Keep all clinic areas neat and clean according to requirements. Chart patient follow-up and other activities as needed. Assist practitioners with follow-up and referral activities. Attend team and staff meetings as required. Perform other related duties as assigned by the Clinic Manager or Medical Director. Must be able to work on-site full-time. Requirements Competencies: Phlebotomy Certification is required regardless of number of years of experience. Minimum 2 years of Medical Assistant experience required. High School graduate or GED recipient. Two years' experience in a community clinic or medical office setting is preferred. Registration with the American Medical Technicians Association or certified by the American Association of Medical Assistants preferred. Knowledge of medical terminology. Ability to perform phlebotomy, EKG and audiogram tests. Familiarity with or willingness to learn Electronic Health Records. Experience working with Microsoft Office software. Proficiency in speaking, reading and writing English. Ability to prioritize competing work demands and tasks from clients and staff. Demonstrated ability and sensitivity working with a variety of people from low-income populations with diverse educational, lifestyle, ethnic and cultural origins. Demonstrated ability and sensitivity to provide services to persons who are disabled, homeless, substance users, HIV/AIDS infected, and/or psychologically impaired. Working knowledge of community health problems, including social and economic factors related to physical health preferred. Bilingual Spanish is preferred. Non-profit organization or community clinic experience preferred. Roots Community Health Center is proud to be an Equal Employment Opportunity/Affirmative Action Employer and values diversity of culture, thought and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws. Roots uses E Verify to validate the eligibility of our new employees to work legally in the United States. Salary Description $24.04-$26.00

Under the supervision of the Patient Registration Manager, the Patient Registration Specialist assists in managing the AMD schedules for Behavioral Health Clinicians including but not limited to - scheduling initial and follow-up appointments canceling and rescheduling appointments, checking in / checking out members before and after appointments. Assist with registration of new members in Roots EHR system, assist members complete clinic intake and provides a welcoming, professional first impression to all who enter the behavioral health suite and guides them to where they need to be. Duties and Responsibilities: Utilize de-escalation techniques with clients and guests when necessary. Ensures that the reception area stays clean and orderly. Ensures that the reception area is free of safety hazards. Enforces all site safety rules and guidelines including, but not limited to, COVID safety precautions. Answers all phone calls and emails sent to the Behavioral health suite and deliver messages, as needed. Process clinic specialist referrals from start to finish by submitting, scheduling and providing access to resources. Identify ways to improve the delivery and experience of care for Roots patients. Train others on the referral workflow. Complete projects, as needed. Maintain strict confidentiality and follow all HIPAA regulations. Attend organizational and other training and meetings related to job roles. Competencies: Bachelor's degree with 3 years' experience in program and /or project management. OR Associate degree in related fields with 4 years' experience working in program and /or project management. Experience working in a non-profit organization, or a community clinic preferred. Cultural competency and the ability to work effectively across diverse populations. Solid organizational skills including attention to detail and multi-tasking. Strong working knowledge of Microsoft Office and G-Suite. Ability to work with people from diverse backgrounds. Strong communication skills, both written and oral with excellent interpersonal and customer service skills. Possess a growth mindset: the willingness to be coached and to develop the Patient Services team as demand increases. Ability to work on-site full-time. Roots Community Health Center is proud to be an Equal Employment Opportunity/Affirmative Action Employer and values diversity of culture, thought and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws. Roots uses E-Verify to validate the eligibility of our new employees to work legally in the United States.

Job Description Job Title: Primary Care Physician Department: Medical Administration Reports To: Chief Medical Officer FLSA Status: Exempt Wage Range that the Company Expects to Pay: $ - $ bi-weekly SUMMARY Under the direction of the Chief Medical Officer, but with independent responsibility for professional results the Physician provides primary healthcare services for Community Health Centers of the Central Coast, Inc. (CHC), and to perform related work as required. It is the primary purpose of CHC to provide the highest quality of total care possible to the patient population it serves. Such a level of quality depends ultimately on the staffs desire and ability to work together, individually, and as a team. The employee is expected to be professional, punctual, maintain regular attendance, cooperative, organized, and enthusiastic at all times. ESSENTIAL DUTIES AND RESPONSIBILITIES Duties assigned by the Chief Medical Officer include, but are not limited to, the following activities and may be adjusted based on patient and clinic medical service requirements: Secures and evaluates a patient's health history and records findings in a systematic, accurate and succinct manner. Performs a physical assessment and is able to discriminate between normal and abnormal findings. Provides routine physical examinations, diagnostic services and treatment of illnesses and emergencies. Adheres to the highest standards of medical ethics at all times. Assures quality of care for all patients. Shares on-call duties, when indicated, with other members of the medical staff. Elicits and records information about patient's medical history. Examines patient to determine general physical condition. Orders or executes various tests, analyses, and diagnostic images to provide information on patient's condition. Analyzes reports and findings of tests and of examination, and diagnoses condition. Administers or prescribes treatments and drugs. Inoculates and vaccinates patients to immunize patients from communicable diseases. Advises patients concerning diet, hygiene, and methods for prevention of disease. Reports births, deaths, and outbreak of contagious diseases to governmental authorities. Refers patients to medical specialist or other practitioner for specialized treatment. Performs minor surgery. Conducts physical examinations to provide information needed for admission to school, consideration for jobs, or eligibility for insurance coverage. Assists the Chief Medical Officer in establishing medical policies, evaluating existing policies and developing changes in policies as necessary; designing, implementing, and evaluating education programs for patients and staff. Shares supervisory responsibilities of the nurse practitioner with the Clinical Director as required. Works within privileges and protocols as established by the Chief Medical Officer. Participates in committees as requested by the Chief Medical Officer. Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (infants, pediatrics, adolescent, adults or geriatrics). Demonstrates knowledge of domestic violence, child, and dependent and elder abuse protocols. Maintains and adheres to HIPAA, confidential and privileged communications (patient, employees, and corporation). Participates in patient population management as it relates to clinical services while taking into account cultural diversity and local resources. Participates in the team member's care coordination by providing follow up phone calls post hospital discharge, Assists the patient with follow up appointments within the recommended time frames and gather data from recent hospital admissions to facilitate follow up. Understands the role in self-management support by developing a relationship with high risk clients and anticipate what needs they may encounter. Develop the ability to refer to an RN when clinical judgment is in question. Develop communication skills with all members of the team both internal and external, by first being a patient advocate and use the available resources to facilitate care. Coordinate with the Care Team (PCP, RN, Health Educator, LCSW, Director of Nursing and/or Chief Medical Officer) to ensure appropriate services are arranged for the patient in order for them to meet their goals. Understand the role in the quality improvement process which may include meetings, data collection and charge auditing. Use Evidence Based Practice guidelines to assist with disease management. SUPERVISORY RESPONSIBILITIES May supervise mid-level providers at the direction of the Chief Medical Officer. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Medical Doctor Degree (M.D.) or Doctor of Osteopathy (D.O.) from an accredited medical school. Completion of a residency training program in the field Family Practice, Internal Medicine, OB/GYN or Pediatrics, required. Board Certified or board eligibility required. Maintains current knowledge in Family Practice, Internal Medicine, OB/GYN or Pediatrics through continuing medical education, participation in local and national medical societies. LANGUAGE SKILLS Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Bilingual (English and Spanish) ability to speak, read, write Spanish desirable. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to interpret bar graphs. REASONING ABILITY Authoritative knowledge of the principles, practice and techniques of family-centered medicine. Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. CERTIFICATES, LICENSES, REGISTRATIONS Possession of current unrestricted and valid License - Physician and Surgeon or equivalent from Medical Board of California. Board Certified/Eligible Family Practice, Internal Medicine, OB/GYN or Pediatrics, required. Possession of current unrestricted and valid DEA license, Advanced Cardio Life Support (ACLS) for FP/IM, Pediatric Advanced Life Support (PALS) card for PEDS; and Basic Life Support (BLS-C) card for all specialties. Annual health examination; annual TB skin test clearance or biannual chest x-ray, and up to date immunizations for health care workers at time of hire and annually thereafter. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Must be willing to have a flexible work schedule that may include late evenings and weekends, and be able to travel to other clinic sites or locations as needed.

Job DescriptionDescription: Under the supervision of the Navigation Manager, the Navigator Coordinator oversees the coordination of navigation services including planning, organizing, and staffing in support of navigation services and activities. This position maintains the integrity of all data thorough standard processes and maintains a working knowledge of local and County resources. The Navigator Coordinator supports a multi-disciplinary team of talented individuals with shared goals and strategies working toward Roots' mission and vision. Duties and Responsibilities: Ensure that full engagement is maintained by providing ongoing recruitment, outreach, screening, weekly one-on-one life coaching sessions and support to all program participants. Assess participants' needs, develop appropriate action plans based on needs, document and track progress towards each participant's objectives and goals, use data for continuous improvement, and coordinate timely referrals for service and follow through as appropriate. Coordinate multiple care aspects (case coordination, information sharing, etc.). Coordinate effective working relations and cooperate with health navigators, medical teams, and dental professionals. Assess and address barriers such as motivational and psychosocial issues to provide a smooth delivery of services. Document encounters in the electronic health record (EHR) and other databases. Perform outreach activities including preparing flyers, direct mailers, and facilitating events. Educate, coach and guide clients regarding insurance coverage and linkage to medical and dental services. Facilitate client linkage to services by performing Medi-Cal enrollments and renewals. Participate in staff meetings, supervision, agency meetings and staff trainings. Work on-site up to full-time, as needed. Requirements: Competencies: A bachelor's degree in public health, business administration, public administration, social work, or related field. Related work experience may be substituted. 2 years' experience working in a non-profit organization, or a community clinic preferred. Experience with benefits enrollment / familiarity with Medi-Cal. Willingness to work a flexible schedule. Valid California Driver License with safe driving record. Ability to establish and maintain effective working relationships with individuals and groups, both professional and non-professional, co-workers, management personnel, the public and others. Solid organizational skills including attention to detail and multi-tasking. Clear and effective external and internal, verbal and written, communication skills. Strong critical thinker and problem solver who can successfully build and lead an execution strategy from a long-term vision. Passion and knowledge of skill-based workforce development programming and social enterprises. Ability to work with people from diverse backgrounds. Strong computer skills including proficiency in Microsoft Office. Roots Community Health Center is proud to be an Equal Employment Opportunity/Affirmative Action Employer and values diversity of culture, thought and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws. Roots uses E Verify to validate the eligibility of our new employees to work legally in the United States.