Patient Access Representative jobs at Roper St. Francis Healthcare - 21 jobs

Thank you for considering a career at Roper St. Francis Healthcare! **Work Shift:** Monday - Friday, 8:00am - 5:00pm **Required:** Prior Healthcare Administrative Experience The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed. **Essential Functions:** + Serves as the primary point of contact between patients and physician practices + Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner + Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner. + Processes patients in practice as they present for their appointments. + Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately + Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed. + Records time indicators for lobby wait times. + Calculates patient liabilities and actively collects and processes patient payments. + Reconciles cash drawer at the close of the day. + Performs charge entry for external services (i.e. nursing homes) as necessary. + Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary. + Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults). + Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice + Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy + Verifies RX benefits in electronic health record, per protocol + Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. **Education:** High School Diploma or GED (required) **Licensure/Certification:** None **Experience:** Prior experience in patient registration/healthcare (preferred) As a Roper St. Francis Healthcare teammate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. **What we offer** + Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) + Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts + Paid time off, parental and FMLA leave, short- and long-term disability + Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status Roper St. Francis Healthcare is an equal opportunity employer. It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a).Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at ********************

Job Requirements The Patient Access Representative position receives, coordinates and implements the initial patient experience by providing critical functions essential to ensuring proper clinical treatment, billing and reimbursement, patient satisfaction as well as efficient and accurate handling of the patient registration process. Minimum Requirements Education * High School diploma or equivalency Experience * One-year experience in healthcare access, customer service, and/or financial setting License/Registration/Certifications * N/A Preferred Requirements Preferred Education * Associates degree Preferred Experience * Three years of experience in healthcare access, customer service, and/or financial setting Preferred License/Registration/Certifications * N/A Core Job Responsibilities * Accurately completes a quality registration in the HIS system that maintains the integrity of demographic and financial information required for clinical and billing functions for every patient encounter * Responsible for utilization of time and management of work processes to ensure organizational and departmental expectations are met * Verification and review of insurance benefits and financial clearance for all payors at each encounter * Works in conjunction with the Centralized Referral Center to ensure prior authorizations have been obtained * Research and resolve all registration occurrences for demographic, clinical and insurance accuracy * Understands and adheres to state and federal regulations and system policies regarding compliance, integrity and ethical registration practices * Accurately complete patient estimate letter and attempt cash collection when applicable and process patient payments for account posting * Responsible for practicing AIDET in all customer/patient related encounters * Reviews and ensures that all medical orders are compliant and meet government and hospital guidelines as well as clinical protocols * Completes clinical screening for specified modalities to ensure patient safety * Ensures proper utilization of computer systems to facilitate efficient and effective workflow processes * Ability to obtain insurance eligibility and benefit information from payors via phone, RTE, or web in order to provide patient with estimated responsibility for services requested or rendered * Maintain an accurate cash drawer and functions related to cash drawer reconciliation and deposit * Performs other duties assigned by department supervisor or manager

Job Requirements The Patient Access Representative position receives, coordinates and implements the initial patient experience by providing critical functions essential to ensuring proper clinical treatment, billing and reimbursement, patient satisfaction as well as efficient and accurate handling of the patient registration process. Minimum Requirements Education * High School diploma or equivalency Experience * One-year experience in healthcare access, customer service, and/or financial setting License/Registration/Certifications * N/A Preferred Requirements Preferred Education * Associates degree Preferred Experience * Three years of experience in healthcare access, customer service, and/or financial setting Preferred License/Registration/Certifications * N/A Core Job Responsibilities * Accurately completes a quality registration in the HIS system that maintains the integrity of demographic and financial information required for clinical and billing functions for every patient encounter * Responsible for utilization of time and management of work processes to ensure organizational and departmental expectations are met * Verification and review of insurance benefits and financial clearance for all payors at each encounter * Works in conjunction with the Centralized Referral Center to ensure prior authorizations have been obtained * Research and resolve all registration occurrences for demographic, clinical and insurance accuracy * Understands and adheres to state and federal regulations and system policies regarding compliance, integrity and ethical registration practices * Accurately complete patient estimate letter and attempt cash collection when applicable and process patient payments for account posting * Responsible for practicing AIDET in all customer/patient related encounters * Reviews and ensures that all medical orders are compliant and meet government and hospital guidelines as well as clinical protocols * Completes clinical screening for specified modalities to ensure patient safety * Ensures proper utilization of computer systems to facilitate efficient and effective workflow processes * Ability to obtain insurance eligibility and benefit information from payors via phone, RTE, or web in order to provide patient with estimated responsibility for services requested or rendered * Maintain an accurate cash drawer and functions related to cash drawer reconciliation and deposit * Performs other duties assigned by department supervisor or manager

Job Requirements This position is responsible for supporting the Manager/Director in the development, implementation, and adherence to all activities, policies, and procedures for business of applicable departments. This position is responsible for direct supervision of patient account, coding, and access staff. Ensures daily functions of charge capture, coding, export, review, edits, and eligibility are complete and accurate to maintain revenue integrity and compliance. This position should set the standard for excellence in work ethics and expect no less from staff members. This position is responsible for the effective relationship and performance accountability of specific areas of responsibility in the department. This position is responsible for measurement of strategic department goals in relation to expected performance measures. Development of proper reporting methods to evaluate and improve staff productivity will be a function of this position. This position should also have strong leadership and management skills and function well in a team environment. Handles employee complaints, grievances and provides resolutions as appropriate. This position reports directly to the Manager and maintains close and effective working relationships with Department Director, other manager (s), supervisors, and staff members in the department to promote efficient workflow. Minimum Requirements Education * High School diploma or equivalency Experience * Five or greater years of experience in healthcare access, customer service, office and /or financial setting * Or two or greater years of experience as Patient Access Specialist * Or two or greater years of experience in a leadership position License/Registration/Certifications * Certified Healthcare Access Associate (CHAA) (within three years of job classification change) Preferred Requirements Preferred Education * Associates or bachelor's degree in business or healthcare related field. Preferred Experience * Minimum three years of experience as Patient Access Specialist * Or minimum three years of experience in a leadership position

Job Requirements The Patient Access Specialist position receives, coordinates and implements the initial patient experience by providing critical functions essential to ensuring proper clinical treatment, billing and reimbursement, patient satisfaction as well as efficient and accurate handling of the patient registration process. Minimum Requirements Education High School diploma or equivalency Experience * Minimum three years' experience in healthcare access and/or customer service * Emphasis on financial analysis of insurance benefits for up front collections * Focused knowledge with CPT, HCPCS and ICD-10 codes * Excellent understanding of insurance and medical terminology * Solid Microsoft Office skills required with a focus on Excel and Word License/Registration/Certifications * N/A Preferred Requirements Preferred Education * Associates or bachelor's degree in Business or Healthcare related field Preferred Experience * Minimum four + years - experience in healthcare access, customer service * Minimum one-year experience in a financial environment Preferred License/Registration/Certifications * Certified Healthcare Access Associate (CHAA) or Certified Medical Insurance Specialist (CMIS) Core Job Responsibilities * Assists with Onboarding of new associates * Cross training of current associates * Comprehensive Pre-Registration process for specified departments/modalities due to sensitive nature of patient clinical and/or financial needs and complication of required processes * Accurately completes a quality registration in the HIS system that maintains the integrity of demographic and financial information required for clinical and billing functions for every patient encounter * Understands and adheres to state and federal regulations and system policies regarding compliance, integrity and ethical registration practices. * Reviews and ensures that all medical orders are compliant and meet government and hospital guidelines as well as clinical protocols * Completes clinical screening for specified modalities to ensure patient safety * Ability to obtain insurance eligibility and benefit information from payors via phone, RTE, or web in order to provide patient with estimated responsibility for services requested or rendered * Responsible for all patient and claim edits for accuracy and compliance with all government and commercial carriers to ensure a clean claim submission * Works as a liaison with Centralized Referral Center or assigned entity to ensure prior-authorizations have been obtained to secure payment and prevent denials * Complete and/or process patient payments for account posting accuracy * Maintain an accurate cash drawer and functions related to cash drawer reconciliation and deposit * Responsible for practicing AIDET and all customer/patient related encounters * Performs other duties assigned by department supervisor or manager

Job Requirements The Patient Access Representative position receives, coordinates and implements the initial patient experience by providing critical functions essential to ensuring proper clinical treatment, billing and reimbursement, patient satisfaction as well as efficient and accurate handling of the patient registration process. Minimum Requirements Education * High School diploma or equivalency Experience * One-year experience in healthcare access, customer service, and/or financial setting License/Registration/Certifications * N/A Preferred Requirements Preferred Education * Associates degree Preferred Experience * Three years of experience in healthcare access, customer service, and/or financial setting * Bilingual preferred. Preferred License/Registration/Certifications * N/A Core Job Responsibilities * Accurately completes a quality registration in the HIS system that maintains the integrity of demographic and financial information required for clinical and billing functions for every patient encounter * Responsible for utilization of time and management of work processes to ensure organizational and departmental expectations are met * Verification and review of insurance benefits and financial clearance for all payors at each encounter * Works in conjunction with the Centralized Referral Center to ensure prior authorizations have been obtained * Research and resolve all registration occurrences for demographic, clinical and insurance accuracy * Understands and adheres to state and federal regulations and system policies regarding compliance, integrity and ethical registration practices * Accurately complete patient estimate letter and attempt cash collection when applicable and process patient payments for account posting * Responsible for practicing AIDET in all customer/patient related encounters * Reviews and ensures that all medical orders are compliant and meet government and hospital guidelines as well as clinical protocols * Completes clinical screening for specified modalities to ensure patient safety * Ensures proper utilization of computer systems to facilitate efficient and effective workflow processes * Ability to obtain insurance eligibility and benefit information from payors via phone, RTE, or web in order to provide patient with estimated responsibility for services requested or rendered * Maintain an accurate cash drawer and functions related to cash drawer reconciliation and deposit * Performs other duties assigned by department supervisor or manager

Job Requirements The Medical Staff and CME Coordinator provides operational support for the Chief Medical Officers, Director of Medical Staff Services, Credentialing Supervisor, the President of the Medical Staff, and all elected members of medical staff leadership. Responsibilities include the day-to-day operations of the department to include coordinating the daily tasks of multiple vice-presidents and independently managing the scheduling and meeting facilitation needs of the elected medical staff leadership for both the system and the three individual hospitals. The Medical Staff and CME Coordinator manages the system for electronic prescription processing for medical staff, is responsible for physician and midlevel onboarding, and manages Continued Medical Educations (CME) certificates or physicians and Accreditation Council for Continuing Medical Education (ACCME) accreditation process for CME program. This position requires the ability to think critically and function in a fast-paced office setting, with knowledge of executive assisting, a strong attention to detail, and an in-depth understanding of the organization, programs, strategic initiatives and procedures related to the work of the hospital and its medical staff. A strong sense of urgency, problem solving, and project ownership are essential. The ideal candidate must have the ability to independently multitask and interact with people at all levels of the organization and community while providing exceptional customer service skills via phone and in person. Minimum Requirements Education/Experience * Bachelor's degree and 2-4 years of operations experience OR * Associate's degree and 3-6 years of operations experience OR * High School Diploma or Equivalent and 5-7 years of operations experience Preferred Requirements Preferred Experience * 5-7 years Operations Experience * 2-5 years Executive Assistant experience Core Job Responsibilities * Responsible and accountable for management of the Medical Staff (physicians and advanced practice staff) onboarding process. This includes but is not limited to extensive orientation to system related procedures and processes, federal and state regulations and facility tour. Troubleshoots issues for physicians when unresolved at the operational department level. * Responsible and accountable for management of the South Carolina Electronic Controlled Substance Validation and electronic prescription processing for all physician and midlevel providers. Requires an in-depth hands-on and continual monitoring process to meet requirements of the South Carolina Board of Pharmacy regulations to validate each physician and qualified midlevel provider with SRHS is duly registered and validated to prescribe narcotics within the state of South Carolina. * Performs the two-phase authentication for physicians prescribing electronically according to South Carolina law, initiates the IT process to give access for prescribing authority in compliance with state law and regulatory requirements and completes the final process for access permissions or restrictions. In addition, meets the compliance component for termination of electronic prescribing authority. This process includes physicians and advanced practice providers. * Responsible and accountable for management of Continued Medical Education (CME) program for all physician and CME committee. Compliance with accreditation standards for ACCME and re-accreditation. Requires an in-depth hands- on and continual monitoring process to meet requirements of the ACCME accreditation standards to validate each physician CME credits for national board certification requirements through ACCME system. * Is administrator for Medical Staff Services utilization of Board Effect for Medical Executive Committee, Campus Leadership, Pre-Medical Executive Committee, and Physician Advisory Council. * Supports Medical Staff Office operations in coordination with the Chief Medical Officer (CMO), Director of Medical Staff Services and Credentialing Supervisor. Includes but not limited to delegated budget functions and analysis, general office functions (procurement of supplies, receptionist, mail distribution, phone management, preparation and formatting of documents, presentations and reports, maintains tickler system to meet operational requirements, etc.). * Coordinates the annual System Wide Acute Care Medical Staff Leadership election process, enforcing compliance with the bylaws. * Responsible for physician and midlevel onboarding process for providers credentialed through Medical Staff Services * Produces, validates and maintains the Medical Staff unassigned call schedules in compliance with EMTALA requirements. Coordinates schedules with Medical Staff leaders, office practices and switchboard for System wide intranet access. * Responsible for validation and accurate production of check requests for contractual payments to medical staff in excess of $3 million dollars annually. These pay disbursements are related to medical staff unassigned call coverage, trauma coverage, Medical Director stipends, and Medical Staff leadership stipends. In addition, processes a 25% monthly withhold and reconciles quarterly. * Coordinates travel and reimbursement for Medical Staff elected leaders. * Responsible for production of Medical Staff minutes, Bylaws and other non-credentialing documents per Regulatory Survey process. Maintains archived files. Provides preparation assistance for all regulatory surveys. * Maintains support role within the department representing a first contact for physicians and advanced practice providers assisting in resolutions of concerns or inquiries. * Responsible for and controls access to all forms of mass physician communication through the Medical Staff Office such as the Physician Email Distribution List upon approval by CMO or Director of Medical Staff Services and is administrator of the Mood Media Digital communication system. * Makes delegated administrative and procedural decisions and judgments daily related to medical staff and CME operations. * Administrative support for the Chief Medical Officers * Manages, facilitates and archives Medical Staff and committee meetings at System wide acute care facilities including organizing meetings, facilitating meeting arrangements, preparing agendas, preparing meeting minutes and supplemental materials * Manages and controls confidential and sensitive information using discretion and independent judgment * Other duties as assigned

Job Requirements This position is responsible for supporting the Manager/Director in the development, implementation, and adherence to all activities, policies, and procedures for business of applicable departments. This position is responsible for direct supervision of patient account, coding, and access staff. Ensures daily functions of charge capture, coding, export, review, edits, and eligibility are complete and accurate to maintain revenue integrity and compliance. This position should set the standard for excellence in work ethics and expect no less from staff members. This position is responsible for the effective relationship and performance accountability of specific areas of responsibility in the department. This position is responsible for measurement of strategic department goals in relation to expected performance measures. Development of proper reporting methods to evaluate and improve staff productivity will be a function of this position. This position should also have strong leadership and management skills and function well in a team environment. Handles employee complaints, grievances and provides resolutions as appropriate. This position reports directly to the Manager and maintains close and effective working relationships with Department Director, other manager (s), supervisors, and staff members in the department to promote efficient workflow. Minimum Requirements Education * High School diploma or equivalency Experience * Five or greater years of experience in healthcare access, customer service, office and /or financial setting * Or two or greater years of experience as Patient Access Specialist * Or two or greater years of experience in a leadership position License/Registration/Certifications * Certified Healthcare Access Associate (CHAA) (within three years of job classification change) Preferred Requirements Preferred Education * Associates or bachelor's degree in business or healthcare related field. Preferred Experience * Minimum three years of experience as Patient Access Specialist * Or minimum three years of experience in a leadership position Core Job Responsibilities * Responsible for supervising, organizing, and monitoring the daily operation of the PAS department * Assists department manager with financial performance as it relates to expenses and department budget * Works closely with management of clinical areas to provide efficient operation of department processes to ensure a positive patient experience * Identify all registration occurrence trends based on work queue items and provide education of steps to prevent future avoidable occurrences * Conducts compliance audits for state and federal regulatory bodies, i.e., HICO, Integrity, RTE, etc., and document account findings and follows up with associates * Oversight of all patient wait times and customer concerns and monitor medical order issue trends * Monitors continuing education for existing associates for efficient and effective department operation stability * Assists manager with hiring and supervising the training of new PAS associates * Performs associate and patient rounding * Creates and maintains work schedule including approving or denying PTO requests and flexing staff up/down per department volume for all associates ensuring adequate coverage * On call for nights, holidays and weekends as determined by department manager * Accountable for associates who call in for work and determines readjustment of staffing needs for adequate department coverage * Assists manager with annual associate performance appraisal * Timekeeper responsibilities in Kronos * Must be able to work well under stress to meet the requirements and deadlines of a busy department * Must be in good physical condition, have adequate vision in daily work, good hand and eye coordination and manual dexterity * Always exhibit and maintain professional appearance * Must be able to embrace and adapt to an ever-changing work environment while encouraging others to accept the change in a positive manner * Must be able to withstand many hours of sitting, standing, and walking * Ability to function effectively in stressful and demanding situations * Accepts constructive coaching in the spirit in which it is given * Other responsibilities as assigned by Manager of Patient Access Services

Job Requirements * Please include cover letter with submission of application* Functions as a healthcare consumer advocate and liaison, interfacing with patients, families, associates, and physicians. Effectively communicates patient/family/caregiver questions and concerns to appropriate associates, leaders, and/or physicians. Collaborates with and acts as a resource for the healthcare system associates in the coordination of responses to patients, families, and visitors. Mediates the complaint and grievance process for prompt response and resolution. Creates and maintains documentation for complaints and grievances in accordance with regulatory guidelines. Rounds on patients/families daily to ensure a positive patient experience. Utilizes experience and judgment to autonomously determine resolution of complaints and grievances and Service Recovery. Maintains competencies as required related to the healthcare consumer advocacy role. Identifies obstacles to the delivery of excellent service and recommends formulation or revision of policies/procedures when needed. Explains policies and procedures to patients/families and guests and makes referrals to providers and services as needed. Assists with developing and sustaining an integrated Service Excellence culture by participating on organizational committees, work groups, and/or process improvement teams that improve patient/family experience. Demonstrates a professional image in all interactions with the healthcare team. Minimum Requirements Education * Associate degree or 60 college semester credits Experience * Excellent computer experience particularly with Microsoft Office Suite * Excellent communication (written and verbal) skills * 3-5 years of customer service experience * 1-2 years of healthcare-related experience License/Registration/Certifications * N/A Preferred Requirements Preferred Education * Bachelor's degree in social work, sociology, psychology, communications, or other human relations discipline Preferred Experience * N/A Preferred License/Registration/Certifications * N/A Core Job Responsibilities * Serves as liaison and mediator for both internal and external parties when concerns and challenging situations arise. * Compiles information for investigation, classifies concerns and grievances, determines appropriate follow-up actions, and facilitates resolution of event(s). * Maintains timely and strictly confidential documentation. * May provide leadership, coaching, and/or mentoring to a subordinate group. * Develop, implement, and participate in customer service and patient relations initiatives related to SRHS. * Elevate any complaints or concerns that cannot be resolved to the Manager of GS or designee for further investigation. * Assist patients, visitors, and peers as necessary to ensure optimal experience. Round on patients and families as appropriate * Participate in SRHS Grievance Committee Strong customer service skills/interpersonal interactions; ability to handle difficult situations and angry people calmly and constructively. * Excellent critical thinking skills, including analysis, planning, organizing, and troubleshooting * Performs other duties as assigned. * May require hours outside of normal operation dependent on the situation and needs of the hospital.

Job Requirements Spartanburg Medical Center (SMC) on East Wood Street is a research and teaching hospital that offers state-of-the-art diagnosis and treatment for Upstate South Carolina residents. Founded on Aug. 29, 1921, as Spartanburg General Hospital, Spartanburg Regional celebrated 100 years of excellence in August 2021. Unit Description The Acute Care Oncology/Hematology unit is a 30-bed unit which serves patients with hematology/oncology conditions including palliative support, therapeutic and diagnostic care, and oncology surgeries. Position Summary The Patient Care Associate (PCA) is responsible for patient related clerical activities, unit clerical duties, computerized order entry procedures, and other unit activities, as applicable. The PCA must be able to provide and understand the specific communication needs of patients, families, and visitors. Under the direction of a Registered Nurse, the PCA provides focused non-licensed clinical care for patients throughout the age continuum including phlebotomy, basic nursing skills, etc., and environmental assistance to facilitate quality service and improve patient outcomes. The PCA will document and communicate with team members in a timely manner the patient progress, needs and problems. Collaborates with Leadership in developing and implementing the Spartanburg Regional Healthcare Systems, Mission, and Goals. Minimum Requirements Education * High School Graduate or equivalent * 17-year-olds that will obtain a High School Diploma or GED within six months Experience * N/A License/Registration/Certifications * N/A Preferred Requirements Education * N/A Experience * Hospital experience * Graduate Nurse * Certificate from an approved multi-skilled technician program * Completion of 1st semester of Nursing Clinicals License/Registration/Certifications * Phlebotomy Certificate * CNA * BLS Core Job Responsibilities * Basic Computer Skills * Assists patients with activities of daily living in a safe, timely and courteous manner * Performs personal hygiene care with respect to privacy, dignity and needs of the patient * Offers back rubs, prepares for meal times and sleep hours * Delivers meals/snacks and water in a timely manner * Performs vital signs, weights/heights, intakes and outputs with accuracy and within established time frame and/or as requested. * Documents written and verbal communication, which is timely and effective, communicates changes in patient status, actual and potential needs of patient/families/visitors to registered nurse. * Provides care relative to the age-specific needs of the patient on the unit by demonstrating knowledge of the principles of growth and development * Knowledgeable in use of and response to Code Alert/ Facility Alerts * Identifies areas for improvement and seeks ways to work on self-defined weaknesses * Remains committed to unit, department and division goals * Attends continuing education classes for improvement offered at Spartanburg Regional Healthcare System. * Reports risk management concerns to appropriate person * Adheres to proper chain of command. * Hourly Rounds * Bedside Shift Report * Further details on activities of daily living, hygiene care, unit activities, and procedures below: Bathing * Shower * Bed Personal Hygiene * Incontinent Care * Mouth Care * Nail Care * Bed Making * Care of Dentures * Hair Care Personal Care * Back rubs * Call lights within reach * Side rails up/bed low position * Anticipates needs * Prepares patients for meals * Delivers and collects meal trays * Assists with feedings * Provides fresh water and nourishments Unit Activities * Puts supplies away * Keeps refrigerator clean and organized and ensures all contents are within current date of use. * Straightens, tidies and organizes clean/dirty utility rooms * Performs other activities as assigned. Special Procedures * Applies, removes and records as directed non-sterile heat and cold therapy. * Assists with admissions, discharges, transferring and placing patients. * Empty drainage devices * Foley bags * Ostomy bags * Oral/NG suction catheter * Records and advises nurse of findings * Collects as directed and records routine non-sterile specimens. * Urine * Feces * Sputum * Performs and records peri and Foley catheter care as directed * Measures and records PO intake and output * Takes and records height and weight as directed * Performs as directed turning, positioning, coughing and deep breathing patients. * With proven competency, performs other functions for particular specialty areas (enemas, placement of monitoring leads, documentation). * Other Duties as Assigned

Job Requirements The Pharmacy Training and Schedule Coordinator is responsible for the following functions: * Provides customer service to internal and external Pharmacy customers * Performs support team functions * Scheduling support * Onboarding and training of new pharmacy associates * Competency assessments Minimum Requirements Education * High School Diploma or equivalent * Completion of ASHP accredited program Experience * 4 years of experience in a health-system environment with a minimum of 2 years as a certified pharmacy technician * Comprehensive knowledge of pharmacy operations * Proficient computer skills including typing and Microsoft office License/Registration/Certifications * SC State Certified Registered Technician with the Board of Pharmacy Preferred Requirements Preferred Education * N/A Preferred Experience * Knowledge of EPIC electronic health record system Preferred License/Registration/Certifications * N/A Core Job Responsibilities Provides customer service to internal and external Pharmacy customers * Demonstrates exceptional interpersonal skills when dealing with Pharmacy associates or external customers daily. * Demonstrates ability to build and maintain positive working relationships Maintains competency of pharmacy operations * Knowledgeable of all aspects of pharmacy technician roles- inpatient hospital, medication reconciliation, sterile compounding, non-sterile compounding, pharmacy automation and inventory systems * Participate in committees to drive improvements within the pharmacy department Performs onboarding and training of pharmacy associates * Provide training for new associates in various areas of pharmacy operation and across all shifts * Determine training schedules and communicate with trainers and trainee * Provide ongoing training and assist with competency assessments of pharmacy staff * Assist with annual updates of training curriculum * Documentation of training completion and competency sign off * Onboarding new pharmacy associates to ensure integration into the department * Mentoring and providing follow up with new associates at 30, 60, 90 days for feedback * Ongoing assessment of trainers in the department * * Scheduling and timekeeping assistant/backup * Updates and adjusts schedule for pharmacists and technicians within Scheduling software * Serves as Super User/End User trainer for Scheduling and timekeeping software * Assist as backup to process department's PTO request * Assist in coordinating coverage for call-ins and posts "coverage needed" messages by email and through scheduling software. Performs support team functions * Actively participates in support team meetings. * Assists with Daily Operational tasks within the Pharmacy office. * Effectively performs cross-trained secondary assignments. * Participates in the Performance Improvement process. Other duties as assigned

Thank you for considering a career at Roper St. Francis Healthcare! Schedule: Monday-Friday: 8:00 AM - 5:00 PM At least one year of medical office experience strongly preferred Reports to: Practice Manager/Supervisor # of Direct Reports: 0 Primary Function/General Purpose of Position The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed. Essential Job Functions * Serves as the primary point of contact between patients and physician practices * Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner * Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner. * Processes patients in practice as they present for their appointments. * Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately * Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed. * Records time indicators for lobby wait times. * Calculates patient liabilities and actively collects and processes patient payments. * Reconciles cash drawer at the close of the day. * Performs charge entry for external services (i.e. nursing homes) as necessary. * Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary. * Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults). * Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice * Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy * Verifies RX benefits in electronic health record, per protocol * Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Licensing/Certification None Education High School Diploma or GED (required) Work Experience Prior experience in patient registration/healthcare (preferred) Training None Language None Patient Population Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures. Neonates (0-4 weeks) Infant (1-12 months) Pediatrics (1-12 years) Adolescents (13-17 years) Adults (18-64 years) Geriatrics (65 years and older) x Not applicable to this position Working Conditions x Periods of high stress and fluctuating workloads may occur. Long-distance or air travel as needed- not to exceed 10% travel. x General office environment. x May be exposed to high noise levels and bright lights. x May be exposed to physical altercations and verbal abuse. May be exposed to limited hazardous substances or body fluids.* May be required to use physical restraints. May be exposed to human blood and other potentially infectious materials.* May be exposed to adverse weather conditions; cold, hot, dust, wind, etc. x May have periods of constant interruptions. Required to car travel to off-site locations, occasionally in adverse weather conditions. Prolonged periods of working alone. ____ Other: ____ Not applicable to this position * Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control. Physical Requirements Physical Demands Frequency 0% 1-33% 34-66% 67-100% Lifting/ Carrying (0-50 lbs.) x Lifting/ Carrying (50-100 lbs.) x Push/ Pull (0-50 lbs.) x Push/ Pull (50-100 lbs.) x Stoop, Kneel x Crawling x Climbing x Balance x Bending x Work Position Frequency 0% 1-33% 34-66% 67-100% Sitting x Walking x Standing x Additional Physical Requirements/Hazards Physical Requirements - Select if a physical requirement for this job. x Manual dexterity (eye/hand coordination) Perform shift work Maneuver weight of patients x Hear alarms/telephone/audio recordings Reach above shoulder x Repetitive arm/hand movements Finger Dexterity Color Vision Acuity - far Acuity - near ____ Not applicable to this position Hazards Depth perception Use of Latex products Exposure to toxic/caustic/chemicals/detergents Exposure to moving mechanical parts Exposure to dust/fumes Exposure to potential electrical shock Exposure to x ray/electromagnetic energy Exposure to high pitched noises Gaseous risk exposure Other: __x__ Not applicable to this position Skills Hard/Tech/Clinical Skills: Knowledge of medical terminology and ICD-9 coding (preferred) Basic knowledge of Microsoft Office products, typing and computer skills (including 40+ WPM typing skills) Basic math skills Soft/Interpersonal Skills: Excellent communication and interpersonal skills Ability to engage with staff and patients in a professional manner Problem solving skills As a Roper St. Francis Healthcare teammate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer * Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) * Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts * Paid time off, parental and FMLA leave, short- and long-term disability * Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status Roper St. Francis Healthcare is an equal opportunity employer. It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a).Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at ********************

Thank you for considering a career at Roper St. Francis Healthcare! Hours: 8:00 am - 8:30 pm or as Needed. Responsible for greeting visitors, direct visitors to correct destination, answer telephone, monitor visitor access and maintain security awareness, assist in scheduling conference room bookings, assist mailroom in the proper delivery of interoffice mail, scheduling appointments as necessary, stocking basic supplies, and promoting teamwork in the building. Ability to work for multiple departments. Customer service is top priority, complies with policies and procedures, follows all safety regulations, creates an environment based on Standards of Behavior. Performs any and all other duties as assigned. Minimum Qualifications: Education: High school graduate or GED Experience: One year experience in customer service or clerical. Healthcare or medical office experience preferred for positions located in a clinical setting. Primary Source Verification: Not applicable. Knowledge/Skills: Skill in greeting visitors and answering the telephone in a pleasant and helpful manner. Ability to speak clearly and concisely. Ability to read, understand, and follow oral and written instruction. Ability to sort and file material by alphabetic or numeric systems and ability to establish and maintain effective, professional working relationships with visitors, vendors and employees. Knowledge of grammar, spelling and punctuation to type correspondence as necessary. Knowledge of computers and relevant software application. Skill in operating a photocopy machine, computer, and various other office machines. Strong typing skills, Good organizational skills and the ability to effectively handle multiple priorities and deadlines. The ability to multitask effectively and complete assignments in a timely manner is required. Attention to detail, initiative, reliability and stress tolerance are preferred. Other: Ability to work with others as a team and to coordinate office procedures. Contacts: Roper St. Francis HealthCare staff, visitors, vendors and guests of teammates. Work Demands/ Environment: Frequent sitting. Frequently requires long periods of working at a computer. Intermittent walking, standing, stooping, bending, stretching. May require lifting or moving items up to 50 lbs. Frequent use of finger/hand dexterity. Constant talking or hearing. Corrected hearing and vision to normal range. Minimal risk of exposure to blood, body fluids or tissue. Normal office environment. Requires work under stressful conditions, deadlines, and/or irregular hours. Ability to read and comprehend. As a Roper St. Francis Healthcare teammate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer * Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) * Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts * Paid time off, parental and FMLA leave, short- and long-term disability * Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status Roper St. Francis Healthcare is an equal opportunity employer. It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a).Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at ********************

Thank you for considering a career at Roper St. Francis Healthcare! **Hours** : 8:00 am - 8:30 pm or as Needed. Responsible for greeting visitors, direct visitors to correct destination, answer telephone, monitor visitor access and maintain security awareness, assist in scheduling conference room bookings, assist mailroom in the proper delivery of interoffice mail, scheduling appointments as necessary, stocking basic supplies, and promoting teamwork in the building. Ability to work for multiple departments. Customer service is top priority, complies with policies and procedures, follows all safety regulations, creates an environment based on Standards of Behavior. Performs any and all other duties as assigned. **Minimum Qualifications:** **Education:** High school graduate or GED **Experience:** One year experience in customer service or clerical. Healthcare or medical office experience preferred for positions located in a clinical setting. **Primary Source Verification:** Not applicable. **Knowledge/Skills:** Skill in greeting visitors and answering the telephone in a pleasant and helpful manner. Ability to speak clearly and concisely. Ability to read, understand, and follow oral and written instruction. Ability to sort and file material by alphabetic or numeric systems and ability to establish and maintain effective, professional working relationships with visitors, vendors and employees. Knowledge of grammar, spelling and punctuation to type correspondence as necessary. Knowledge of computers and relevant software application. Skill in operating a photocopy machine, computer, and various other office machines. Strong typing skills, Good organizational skills and the ability to effectively handle multiple priorities and deadlines. The ability to multitask effectively and complete assignments in a timely manner is required. Attention to detail, initiative, reliability and stress tolerance are preferred. **Other:** Ability to work with others as a team and to coordinate office procedures. **Contacts:** Roper St. Francis HealthCare staff, visitors, vendors and guests of teammates. **Work Demands/ Environment:** Frequent sitting. Frequently requires long periods of working at a computer. Intermittent walking, standing, stooping, bending, stretching. May require lifting or moving items up to 50 lbs. Frequent use of finger/hand dexterity. Constant talking or hearing. Corrected hearing and vision to normal range. Minimal risk of exposure to blood, body fluids or tissue. Normal office environment. Requires work under stressful conditions, deadlines, and/or irregular hours. Ability to read and comprehend. As a Roper St. Francis Healthcare teammate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. **What we offer** + Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) + Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts + Paid time off, parental and FMLA leave, short- and long-term disability + Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status Roper St. Francis Healthcare is an equal opportunity employer. It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a).Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at ********************

Thank you for considering a career at Roper St. Francis Healthcare! Scheduled Weekly Hours: 40 Work Shift: Days (United States of America) Work Shift: Monday - Friday, 8:00am - 4:30pm Work Location: Mount Pleasant Hospital Medical Office Building and some possible floating in the future to Berkeley MOB. Required: Prior Medical Office Administration experience is required. Primary Function/General Purpose of Position The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed. Essential Job Functions Serves as the primary point of contact between patients and physician practices Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner. Processes patients in practice as they present for their appointments. Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed. Records time indicators for lobby wait times. Calculates patient liabilities and actively collects and processes patient payments. Reconciles cash drawer at the close of the day. Performs charge entry for external services (i.e. nursing homes) as necessary. Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary. Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults). Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy Verifies RX benefits in electronic health record, per protocol Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Licensing/Certification None Education High School Diploma or GED (required) Work Experience Prior experience in patient registration/healthcare (preferred) Training None Language None Patient Population Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures. Neonates (0-4 weeks) Infant (1-12 months) Pediatrics (1-12 years) Adolescents (13-17 years) Adults (18-64 years) Geriatrics (65 years and older) x Not applicable to this position Working Conditions x Periods of high stress and fluctuating workloads may occur. Long-distance or air travel as needed- not to exceed 10% travel. x General office environment. x May be exposed to high noise levels and bright lights. x May be exposed to physical altercations and verbal abuse. May be exposed to limited hazardous substances or body fluids.* May be required to use physical restraints. May be exposed to human blood and other potentially infectious materials.* May be exposed to adverse weather conditions; cold, hot, dust, wind, etc. x May have periods of constant interruptions. Required to car travel to off-site locations, occasionally in adverse weather conditions. Prolonged periods of working alone. ____ Other: ____ Not applicable to this position * Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control. Physical Requirements Physical Demands Frequency 0% 1-33% 34-66% 67-100% Lifting/ Carrying (0-50 lbs.) x Lifting/ Carrying (50-100 lbs.) x Push/ Pull (0-50 lbs.) x Push/ Pull (50-100 lbs.) x Stoop, Kneel x Crawling x Climbing x Balance x Bending x Work Position Frequency 0% 1-33% 34-66% 67-100% Sitting x Walking x Standing x Additional Physical Requirements/Hazards Physical Requirements - Select if a physical requirement for this job. x Manual dexterity (eye/hand coordination) Perform shift work Maneuver weight of patients x Hear alarms/telephone/audio recordings Reach above shoulder x Repetitive arm/hand movements Finger Dexterity Color Vision Acuity - far Acuity - near ____ Not applicable to this position Hazards Depth perception Use of Latex products Exposure to toxic/caustic/chemicals/detergents Exposure to moving mechanical parts Exposure to dust/fumes Exposure to potential electrical shock Exposure to x ray/electromagnetic energy Exposure to high pitched noises Gaseous risk exposure Other: __x__ Not applicable to this position Skills Hard/Tech/Clinical Skills: Knowledge of medical terminology and ICD-9 coding (preferred) Basic knowledge of Microsoft Office products, typing and computer skills (including 40+ WPM typing skills) Basic math skills Soft/Interpersonal Skills: Excellent communication and interpersonal skills Ability to engage with staff and patients in a professional manner Problem solving skills Roper St. Francis Healthcare is an equal opportunity employer. As a Roper St. Francis Healthcare teammate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts Paid time off, parental and FMLA leave, and short- and long-term disability Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: RSFPP Plastic Surgery - RSFPP Specialty Care It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at ********************.

Thank you for considering a career at Roper St. Francis Healthcare! Scheduled Weekly Hours: 36 Work Shift: Days (United States of America) HOURS: Monday - Thursday 8:00am - 4:00pm, or until clinic is over. Friday 8:00am - noon, or until clinic is over. *Prefers at least one year of recent (within the last 2 years) medical office experience.* Job Summary: The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed. Essential Functions: Serves as the primary point of contact between patients and physician practices Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner. Processes patients in practice as they present for their appointments. Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed. Records time indicators for lobby wait times. Calculates patient liabilities and actively collects and processes patient payments. Reconciles cash drawer at the close of the day. Performs charge entry for external services (i.e. nursing homes) as necessary. Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary. Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults). Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy Verifies RX benefits in electronic health record, per protocol Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Education: High School Diploma or GED (required) Licensure/Certification: None Experience: Prior experience in patient registration/healthcare (preferred) Roper St. Francis Healthcare is an equal opportunity employer. As a Roper St. Francis Healthcare teammate, you're part of a Misson that matters. We support your well-being - personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts Paid time off, parental and FMLA leave, and short- and long-term disability Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. Department: Partners OBGYN - RSFPP - Specialty Care It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at ********************.

Thank you for considering a career at Roper St. Francis Healthcare! HOURS: Monday - Thursday 8:00am - 4:00pm, or until clinic is over. Friday 8:00am - noon, or until clinic is over. * Prefers at least one year of recent (within the last 2 years) medical office experience.* Job Summary: The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed. Essential Functions: * Serves as the primary point of contact between patients and physician practices * Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner * Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner. * Processes patients in practice as they present for their appointments. * Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately * Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed. * Records time indicators for lobby wait times. * Calculates patient liabilities and actively collects and processes patient payments. * Reconciles cash drawer at the close of the day. * Performs charge entry for external services (i.e. nursing homes) as necessary. * Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary. * Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults). * Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice * Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy * Verifies RX benefits in electronic health record, per protocol * Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Education: High School Diploma or GED (required) Licensure/Certification: None Experience: Prior experience in patient registration/healthcare (preferred) As a Roper St. Francis Healthcare teammate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer * Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) * Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts * Paid time off, parental and FMLA leave, short- and long-term disability * Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status Roper St. Francis Healthcare is an equal opportunity employer. It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a).Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at ********************

Thank you for considering a career at Roper St. Francis Healthcare! Work Shift: Monday - Friday, 8:00am - 4:30pm Work Location: Mount Pleasant Hospital Medical Office Building and some possible floating in the future to Berkeley MOB. Required: Prior Medical Office Administration experience is required. Primary Function/General Purpose of Position The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed. Essential Job Functions * Serves as the primary point of contact between patients and physician practices * Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner * Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner. * Processes patients in practice as they present for their appointments. * Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately * Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed. * Records time indicators for lobby wait times. * Calculates patient liabilities and actively collects and processes patient payments. * Reconciles cash drawer at the close of the day. * Performs charge entry for external services (i.e. nursing homes) as necessary. * Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary. * Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults). * Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice * Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy * Verifies RX benefits in electronic health record, per protocol * Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Licensing/Certification None Education High School Diploma or GED (required) Work Experience Prior experience in patient registration/healthcare (preferred) Training None Language None Patient Population Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures. Neonates (0-4 weeks) Infant (1-12 months) Pediatrics (1-12 years) Adolescents (13-17 years) Adults (18-64 years) Geriatrics (65 years and older) x Not applicable to this position Working Conditions x Periods of high stress and fluctuating workloads may occur. Long-distance or air travel as needed- not to exceed 10% travel. x General office environment. x May be exposed to high noise levels and bright lights. x May be exposed to physical altercations and verbal abuse. May be exposed to limited hazardous substances or body fluids.* May be required to use physical restraints. May be exposed to human blood and other potentially infectious materials.* May be exposed to adverse weather conditions; cold, hot, dust, wind, etc. x May have periods of constant interruptions. Required to car travel to off-site locations, occasionally in adverse weather conditions. Prolonged periods of working alone. ____ Other: ____ Not applicable to this position * Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control. Physical Requirements Physical Demands Frequency 0% 1-33% 34-66% 67-100% Lifting/ Carrying (0-50 lbs.) x Lifting/ Carrying (50-100 lbs.) x Push/ Pull (0-50 lbs.) x Push/ Pull (50-100 lbs.) x Stoop, Kneel x Crawling x Climbing x Balance x Bending x Work Position Frequency 0% 1-33% 34-66% 67-100% Sitting x Walking x Standing x Additional Physical Requirements/Hazards Physical Requirements - Select if a physical requirement for this job. x Manual dexterity (eye/hand coordination) Perform shift work Maneuver weight of patients x Hear alarms/telephone/audio recordings Reach above shoulder x Repetitive arm/hand movements Finger Dexterity Color Vision Acuity - far Acuity - near ____ Not applicable to this position Hazards Depth perception Use of Latex products Exposure to toxic/caustic/chemicals/detergents Exposure to moving mechanical parts Exposure to dust/fumes Exposure to potential electrical shock Exposure to x ray/electromagnetic energy Exposure to high pitched noises Gaseous risk exposure Other: __x__ Not applicable to this position Skills Hard/Tech/Clinical Skills: Knowledge of medical terminology and ICD-9 coding (preferred) Basic knowledge of Microsoft Office products, typing and computer skills (including 40+ WPM typing skills) Basic math skills Soft/Interpersonal Skills: Excellent communication and interpersonal skills Ability to engage with staff and patients in a professional manner Problem solving skills As a Roper St. Francis Healthcare teammate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer * Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) * Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts * Paid time off, parental and FMLA leave, short- and long-term disability * Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status Roper St. Francis Healthcare is an equal opportunity employer. It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a).Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at ********************

Thank you for considering a career at Roper St. Francis Healthcare! Schedule: Monday-Friday; 8:00 AM - 5:00 PM rotates to Moncks Corner, Mount Pleasant and West Ashley office locations. Reports to: Practice Manager/Supervisor # of Direct Reports: 0 Primary Function/General Purpose of Position The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed. Essential Job Functions * Serves as the primary point of contact between patients and physician practices * Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner * Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner. * Processes patients in practice as they present for their appointments. * Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately * Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed. * Records time indicators for lobby wait times. * Calculates patient liabilities and actively collects and processes patient payments. * Reconciles cash drawer at the close of the day. * Performs charge entry for external services (i.e. nursing homes) as necessary. * Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary. * Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults). * Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice * Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy * Verifies RX benefits in electronic health record, per protocol * Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Licensing/Certification None Education High School Diploma or GED (required) Work Experience Prior experience in patient registration/healthcare (preferred) Training None Language None Patient Population Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served on his or her assigned unit. Demonstrates knowledge of the principles of growth and development of the life span and possesses the ability to assess data reflective of the patient's status and interprets the appropriate information needed to identify each patient's requirements relative to his or her age, specific needs and to provide the care needed as described in departmental policies and procedures. Neonates (0-4 weeks) Infant (1-12 months) Pediatrics (1-12 years) Adolescents (13-17 years) Adults (18-64 years) Geriatrics (65 years and older) x Not applicable to this position Working Conditions x Periods of high stress and fluctuating workloads may occur. Long-distance or air travel as needed- not to exceed 10% travel. x General office environment. x May be exposed to high noise levels and bright lights. x May be exposed to physical altercations and verbal abuse. May be exposed to limited hazardous substances or body fluids.* May be required to use physical restraints. May be exposed to human blood and other potentially infectious materials.* May be exposed to adverse weather conditions; cold, hot, dust, wind, etc. x May have periods of constant interruptions. Required to car travel to off-site locations, occasionally in adverse weather conditions. Prolonged periods of working alone. ____ Other: ____ Not applicable to this position * Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control. Physical Requirements Physical Demands Frequency 0% 1-33% 34-66% 67-100% Lifting/ Carrying (0-50 lbs.) x Lifting/ Carrying (50-100 lbs.) x Push/ Pull (0-50 lbs.) x Push/ Pull (50-100 lbs.) x Stoop, Kneel x Crawling x Climbing x Balance x Bending x Work Position Frequency 0% 1-33% 34-66% 67-100% Sitting x Walking x Standing x Additional Physical Requirements/Hazards Physical Requirements - Select if a physical requirement for this job. x Manual dexterity (eye/hand coordination) Perform shift work Maneuver weight of patients x Hear alarms/telephone/audio recordings Reach above shoulder x Repetitive arm/hand movements Finger Dexterity Color Vision Acuity - far Acuity - near ____ Not applicable to this position Hazards Depth perception Use of Latex products Exposure to toxic/caustic/chemicals/detergents Exposure to moving mechanical parts Exposure to dust/fumes Exposure to potential electrical shock Exposure to x ray/electromagnetic energy Exposure to high pitched noises Gaseous risk exposure Other: __x__ Not applicable to this position Skills Hard/Tech/Clinical Skills: Knowledge of medical terminology and ICD-9 coding (preferred) Basic knowledge of Microsoft Office products, typing and computer skills (including 40+ WPM typing skills) Basic math skills Soft/Interpersonal Skills: Excellent communication and interpersonal skills Ability to engage with staff and patients in a professional manner Problem solving skills As a Roper St. Francis Healthcare teammate, you're part of a Mission that matters. We support your well-being-personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer * Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) * Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts * Paid time off, parental and FMLA leave, short- and long-term disability * Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status Roper St. Francis Healthcare is an equal opportunity employer. It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a).Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at ********************