Ropes & Gray Jobs

- 195 Jobs

  • Information Technology Infrastructure Library (ITIL) Specialist

    The ITIL Specialist is a subject matter expert responsible for the daily oversight and governance of the Firm's ITSM process framework. Responsible for enforcing, monitoring, measuring, and continually improving process areas - the ITIL Specialist actively engages with internal Technology teams and service provider teams to ensure that IT staff and ITSM tool sets are equipped for efficient and effective execution of ITSM processes. This position serves as the owner for ITSM processes, including Incident Management, Change Management, Problem Management, IT Asset Management, Knowledge Management, Service Request Management, and the planning and controlling of configuration items (CIs) and their interrelationships. This position requires a keen focus on customer experience, operational stability, and major incident reduction. Reporting to the Director of Service Management, this position serves as part of the Service Management function in close partnership with the IT Help Desk, Application Solution, and Infrastructure Solution teams to drive operational excellence and continual improvement. Duties and Responsibilities: Oversees the Firm's ITSM framework and governance in partnership with the Director of Service Management, inclusive of incident management processes, problem management routines, technical change management processes, IT asset management, knowledge management, service request management, and the planning and controlling of configuration items (CIs) and their interrelationships Champions the incident ticket lifecycle to design ITSM standards from the vantage point of end-users Serves as the business owner of enterprise service management solutions, actively leading the design and experience for IT and non-IT users Actively works with cross-functional stakeholders to identify and apply design enhancements to ITSM technology to drive process effectiveness and uphold ITSM standards Leads the technical change approval process and associated standards / checklists required to promote solutions into production environments, working closely with responsible owners to carry-out mandatory activities (e.g., Quality Assurance & Testing Manager on certification, contingency, back-out plans) Manages the IT Release / Deployment Calendar (operational & project-based) in partnership with the Quality Assurance and Testing Manager, and works closely across the Applications Solutions, Infrastructure Solutions, and Service Management teams to create a shared, centralized view of all releases and technology deployments Works with the Director of Service Management to define the Firm's ITSM strategy and standards, along with policies and processes for facilitating ITSM activities Partners across all the functional areas within IT to ensure that processes are implemented, followed, and aligned with business needs Actively applies proven analytical and problem-solving skills to coordinate and provide consistency to Service Management processes across the IT organization Liaises with key stakeholders across the Firm to identify opportunities for ITSM process optimization and improvement Creates methodologies and processes for the collection and analysis of Service Management performance data Defines and keeps consistent service management levels in partnership with IT functional leadership and solution / service team owners Ensures that IT service level agreements (SLAs) are understood and measured for delivery Defines and communicates Service Management KPIs and other relevant information to key stakeholders and IT leaders, with ownership of recurring metric reviews with IT Leadership Informs the strategic design of the firm's ITSM technology systems and solutions, partners with IT solution teams and 3rd party providers as needed to apply and maintain features Stays abreast of industry trends and best practices relative to ITSM, cultivates and disseminates knowledge across IT teams Manages risks and issues that may affect IT services and end-user productivity Maintains the ongoing ITSM budget required for achieving established strategic objectives Education & Credentials College degree is strongly preferred, ideally in Computer Science, Information Systems, or a related technical field. Master's degree is preferred Appropriate technical certification(s) are preferred (e.g., ITIL v4) Knowledge & Experience 7+ years of relevant experience, ideally in a large Law Firm setting, a comparable professional services organization, or a legal information services provider Demonstrated experience designing an ITSM framework, preferably in a professional services or Legal Firm Demonstrated experience with global, tiered IT support models Demonstrated experience working in a time-sensitive, high-visibility environment Demonstrated experience building frameworks for performance indicators and service level standards Demonstrated experience serving as the business owner of enterprise service desk technology solutions (e.g., ServiceNow) to inform design, process & user experience, configuration, and ongoing enhancements Experience in leading and influencing IT staff of all levels to adopt ITSM standards, processes, and controls Experience with business process re-engineering to achieve performance improvement outcomes Skills & Expectations Strong service orientation, and an understanding of the importance of developing effective working relationships with users and organizational stakeholders of all levels Demonstrated ability to serve as a change agent, leading and inspiring others to act, especially under circumstances when change is unpopular Highly motivated, analytical, organized, and efficient Excellent problem solving and debugging skills Ability to work well under pressure Ability to work as part of a team and lead others Position requires access to equipment, software, or technology that is subject to U.S. export controls. To be granted access pursuant to US Export Control laws, candidate must be either (a) a United States citizen or national; (b) a person lawfully admitted for permanent residence of the United States (i.e., “Green Card” holder); or (c) an INS-approved refugee or asylum holder who has applied for naturalization within six months of the date the individual first became eligible; and if not yet naturalized, is still actively pursuing naturalization if 2 years have passed since the date of application to be granted access pursuant to US Export Control laws. Candidates will be required to submit appropriate documentation to determine whether access can be granted before proceeding further through the application process.
    $109k-150k yearly est.3d ago

  • Administrative Practice Assistant - Employee Benefits

    Benefits, Administrative, Assistant, Employee, Practice, Legal, Retail
    $36k-43k yearly est.2d ago

  • Revenue Coordinator

    The Revenue Coordinator will be in communication with the client and partner to manage the accounts receivable portfolio, and to resolve any open items on the account and proactively address delinquent accounts. The Revenue Coordinator will contribute to the Firm's efforts to develop the skills and understanding of maintaining good client relationships while successfully collecting past due accounts.
    $81k-103k yearly est.14d ago

  • Senior Cyber Security Engineer - IAM

    The Senior Cyber Security Engineer is responsible for ensuring that the firm designs and implements appropriate identity and access management controls.
    $87k-113k yearly est.14d ago

  • Senior Audio Visual Specialist

    Reporting to the Audio Visual Manager, the Senior Audio Visual (AV) Specialist, in addition to the core responsibilities of AV Specialist role, works closely with the Audio Visual Manager in the day-to-day supervision of the AV team and management/development of our AV infrastructure and services.
    $106k-139k yearly est.13d ago

  • Professional Development Assistant

    Schedule welcome meetings for incoming associates with Professional Development Managers. Make updates to the Professional Development intranet website. Provide general administrative support for the Professional Development Team as needed, including preparing business correspondence and other documents, coordinating meetings and travel, etc. Support the Professional Development team for all lawyer performance evaluation, professional development processes, and trainings. Schedule all Professional Development meetings for DC associates.
    $149k-207k yearly est.16d ago

  • Summer Intern- Service Delivery

    DLA Piper LLP (US) is a leading global business law firm. + Previous office or internship experience
    $27k-31k yearly est.3d ago

  • Paralegal - Corporate and Business Transactions (Hybrid)

    Experience/Qualifications: A Bachelor's degree from an accredited college or university.A minimum of three (3) years of corporate paralegal experience.Excel, Carta and DocuSign experience strongly preferred;Proficiency with MS Office, including Outlook, Word, and Excel is required; Ability to handle the multiple responsibilities in a fast-paced and highly-collaborative team environment.Highly organized and service-oriented, with strong attention to detail. Morgan, Lewis & Bockius LLP, one of the world's leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking a Paralegal for the Corporate and Business Transactions group, reporting to the Paralegal Manager. This position will reside in our in either the Boston, Philadelphia, New York or Washington DC offices with a hybrid in-office/remote working schedule.
    $71.8k-114.9k yearlyEasy Apply3d ago

  • Cloud Applications Administrator

    Morgan, Lewis & Bockius LLP, one of the world's leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking to hire a Cloud Applications Administrator to provide oversight and ownership of our third-party SaaS based applications.
    $71.8k-114.9k yearlyEasy Apply10d ago

  • Marketing Manager - Telecommunications, Media & Technology

    Morgan, Lewis & Bockius LLP, one of the world's leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking to hire a Marketing Manager. This position will reside in our Washington, DC office with a hybrid in-office/remote working schedule. The Marketing Manager will have access to broad resources across the Morgan Lewis marketing and communications department, including communications, public relations, graphics, website, and digital media teams.
    $135k-172k yearly est.Easy Apply3d ago

  • Project Manager, Creative and Brand Management

    Based in New York or Philadelphia, or Washington DC, this position offers a flexible, hybrid in-office/remote working arrangement. Morgan, Lewis & Bockius LLP, one of the world's leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking to hire a Project Manager, Creative & Brand Management.
    $113.6k-181.7k yearlyEasy Apply5h ago

  • Intellectual Property Practice Group Patent Docketing Training Specialist

    Morgan, Lewis & Bockius LLP, one of the world's leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking to hire a Patent Docketing Training Specialist in the Intellectual Property Practice Group (IPPG). This position will reside in either our Boston, Chicago, Orange County, Philadelphia, San Francisco, Silicon Valley or Washington D.C. office with a hybrid in-office/remote working schedule.
    $83.7k-133.9k yearlyEasy Apply5h ago

  • Sr. Collections Specialist (remote eligible)

    Please note those who reside within commuting distance of a Goodwin Procter office will need to observe a weekly hybrid schedule (three days in office, two days remote). Make an impact at Goodwin, where we partner with our clients to practice law with integrity, ingenuity, agility and ambition.
    $92.9k-139.4k yearly4h ago

  • Public Relations Manager

    This position can reside in our Boston, Chicago, Los Angeles, New York, Philadelphia, or Washington, DC office with a hybrid in-office/remote working schedule. Reporting to the Director of Public Relations & Communications, the Public Relations Manager is instrumental in executing the firm's public and media relations strategies and overall positioning. Morgan, Lewis & Bockius LLP, one of the world's leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking to hire a Public Relations Manager.
    $125.4k-167.2k yearlyEasy Apply5h ago

  • Trademark Records Clerk

    If you are interested in applying for employment with Morgan Lewis and need special assistance or an accommodation to use our website or to apply for a position, please call or email the following contacts: The Trademark Records Clerk is supervised by the Senior Manager of the Trademark Portfolio Services and maintains and files the trademark correspondence, creates and maintains files in accordance with Firm and Department policies as well as trademark records management processes (Trademark E-Filing Procedures). This position will reside in our Washington, DC office with a hybrid in-office/remote working schedule. Morgan, Lewis & Bockius LLP, one of the world's leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking to hire a Trademark Records Clerk for the Trademark Support team as part of our Intellectual Property practice group.
    $25k-30k yearly est.Easy Apply3d ago

  • Marketing Coordinator - Antitrust & eData

    Manager of Business Development & Communications, the Marketing Coordinator will support the implementation of the practice's strategic marketing and communications plans and take on projects of increasing complexity as knowledge of the practice develops. Based in Boston, New York, Philadelphia or Washington, DC, this position offers a flexible, hybrid in-office/remote working arrangement.
    $61.6k-98.6k yearlyEasy Apply5h ago

  • Senior Manager, Attorney Recruiting (East Coast)

    This position may be resident in the Washington, D.C., New York, Boston, or Philadelphia offices with a hybrid in-office/remote working schedule. Morgan, Lewis & Bockius LLP, one of the world's leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking to hire a Senior Manager of Attorney Recruiting for our east coast offices.
    $142.2k-227.6k yearlyEasy Apply5h ago

  • Associate Talent Specialist

    A highly collaborative, self-starter, natural relationship builder and people-person, the Associate Talent Specialist plays a key role in working with firm leadership and the Associate Talent Team on firmwide initiatives to advance our commitment to making Morgan Lewis a destination firm for exceptional associate talent. This position can reside in our Boston, Los Angeles, New York, Philadelphia, or Washington, D.C. office with a hybrid in-office/remote working schedule. The Associate Talent Team at Morgan Lewis is committed to fostering associate success by facilitating best in class attorney recruiting, coaching, diversity and inclusion, pro bono, and professional development programs. Morgan, Lewis & Bockius LLP, one of the world's leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking to hire an Associate Talent Specialist.
    $71.8k-114.9k yearlyEasy Apply3d ago

  • Patent Prosecution Specialist - IDS Specialist

    Reporting to the Regional Manager of Patent Support Services, the Patent Prosecution Specialist - IDS Specialist will be responsible for supporting activities related to IDS preparation and filing. Morgan, Lewis & Bockius LLP, one of the world's leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking to hire a Patent Prosecution Specialist - IDS Specialist. This position will reside in either the Washington D.C. office with a hybrid in-office/remote working schedule.
    $150k-209k yearly est.Easy Apply3d ago

  • Systems Infrastructure Engineer

    Morgan, Lewis & Bockius LLP, one of the world's leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking to hire a Systems Infrastructure Engineer to manage and support eData's infrastructure, Discovery applications and custom applications for our eData Practice Group. Reporting to the eData Operations Manager, the Systems Infrastructure Engineer will be responsible for the installation, configuration and upgrades to eData's hosted eDiscovery and custom applications and technical troubleshooting and optimization of eDiscovery applications and systems.
    $97.5k-156k yearlyEasy Apply3d ago

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Updated May 28, 2023

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