Patient Access Representative jobs at Rosecrance - 53 jobs

Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights * Medical: Multiple plan options. * Dental: Delta Dental or reimbursement account for flexible coverage. * Vision: Affordable plan with national network. * Pre-Tax Savings: HSA and FSAs for eligible expenses. * Retirement: Competitive retirement package to secure your future. Responsibilities This role provides essential operational and technical support for Primary Care in Rochester and Kasson by managing digital content, organizing key documents, and maintaining web-based resources. This role ensures that providers, staff, and patients have access to accurate, up‑to‑date information across internal and external platforms. Requires strong organizational skills, attention to detail, ability to manage multiple priorities, excellent communication and problem-solving abilities. * Manages and maintains Primary Care internet and intranet sites, ensuring all pages, documents, and resources remain current, accurate, and user‑friendly. * Creates, updates, and optimizes web content using appropriate web languages, content management tools, and software platforms. * Oversees the structure, layout, and navigation of SharePoint sites and subsites; organizes libraries, permissions, and document workflows to support operational efficiency. * Ensures timely loading, formatting, and lifecycle management of digital documents, policies, protocols, and reference materials. * Preferred experience with SharePoint site administration, website content management, or digital resource organization. * Other duties and responsibilities assigned as needed. Work will primarily be performed remotely but at times will require incumbent to be on site. Therefore, the individual must live within driving distance of any Mayo Clinic Health System. Qualifications High school diploma or equivalent required. Formal education or experience with web development languages/software or two years administrative experience including web development required. Previous supervision experience beneficial. Experience with database software such as Access and Excel desired. Prefer experience working in a healthcare environment. Excellent time management, team facilitation, and team building skills required. Ability to coordinate multiple projects, provide attention to detail, ability to follow through on assignments/tasks and ability to work with others to ensure consistency, validity, and accuracy. Ability to exercise independent problem solving. Exemption Status Nonexempt Compensation Detail $24.07 - $34.95 / hour. Benefits Eligible Yes Schedule Full Time Hours/Pay Period 80 Schedule Details Regular Hours 8:00am - 5:00pm CST, may have option to flex hours but nothing before 7:00am CST. Weekend Schedule N/A International Assignment No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the 'EOE is the Law'. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Recruiter Joy Kundrata

The **Patient Services Specialist** **I (Bilingual - Spanish)** will accurately complete patient registration, check-in, and check-out. The incumbent is responsible for diversified administrative duties and front-end clinical operations activities which will include greeting patients and families; collecting patient information; and completing cashiering functions. This position will interact with patients, families, clinicians, and administrative staff in a courteous and professional manner with an emphasis on adhering to high standards of customer service. This position requires the incumbent to be bilingual in English and Spanish with a proficiency level that meets the Institutes minimum standards. **Responsibilities** **1.** Greet clients and visitors, and alert clinical staff of client's arrival. **2.** Accurately complete the patient registration/check-in and check-out process by obtaining required client information, such as new and/or updates to expired consents and financial documentation. **3.** Perform regular audits and monitor existing documentation and clinic daily appointment report (DAR). **4.** Promptly answer phones, appropriately direct calls, take and deliver accurate messages, answer questions, and provide accurate and timely follow-up as needed. Provide incoming callers with directions and Care Center information regarding scheduled appointments when appropriate. **5.** Accurately schedule follow-up appointments **6.** Obtain security personnel and Professional Crisis Management (PCM) team in times of crisis for client safety as needed. **7.** Collect co-pays, provide receipts, and provide timely accounting for all collected cash and payments. Identify discrepancies and immediately work with the supervisor to resolve issues. **8.** Access the scheduling system as necessary to assist and redirect new and returning patients and families to the appropriate area, department, clinic, or provider. **9.** Maintain a general and updated understanding of insurance requirements as they relate to the Care Center. **10.** Respond to patient families, providers, and other staff in a timely and professional manner based on the established department policies and procedures. Seek supervisory assistance when working to resolve outstanding issues, as necessary. **11.** Regularly monitor and update patient information for various EPIC Work Ques. **12.** Collect, track, and process quality improvement and patient tracking data as needed. **13.** Assist with the training of and provide regular support to Care Center and administrative staff. **Qualifications** **QUALIFICATIONS:** * Bilingual in English and Spanish with a proficiency level that meets the Institutes minimum standards. Able to speak Spanish fluently with ease and confidence in a variety of topics related to work, home, leisure activities, as well as events of current, public or personal interest or individual relevance. Able to convey intended message with accuracy, clarity and precision without misrepresentation or confusion while being readily understood by native speakers. * Must successfully complete and maintain appropriate certification and fluency with appropriate computer systems (i.e., EPIC) according to the timeline established by the clinic, program, and/or department. **EDUCATION:** * High School Diploma or GED required. * Associate's degree in human services related field, healthcare administration, business, or specialized vocational training preferred. **EXPERIENCE:** * 0-2 years of related experience required. * Previous front desk, secretarial, clerical, or customer service experience preferred. **Benefits** _Kennedy Krieger Institute offers excellent benefits including medical, dental, vision, 401K with match, tuition reimbursement, free parking and_ _child care_ _subsidies_ _!_ _In addition, we offer rich professional development opportunities_ _._ **Minimum pay range** USD $37,132.18/Yr. **Maximum pay range** USD $60,125.17/Yr. **Vacancy ID** _12040_ **Pos. Category** _Administrative and Office Support_ **Job Location : Street** _1741 Ashland Ave_ **\# of Hours** _40.00_ **_Job Locations_** _US-MD-Baltimore_ **Pos. Type** _Regular Full Time_ **Department : Name** _CASSI (Center for Autism Services Science and Innovation)_ Equal Opportunity Provider & Employer M/F/Disability/ProtectedVet

This is a remote position under Revenue Cycle Management that is responsible for obtaining all medical necessity approvals for a patient's service and/or verifying they meet any medical policy criteria required by the patient's insurance. They evaluate, collect, and submit all necessary information accurately to secure the highest possibility of approval. If an insurance request is rejected/denied, they facilitate denial mitigation steps and effectively communicate what is needed to care teams, operational teams, various other internal customers, and patients/guarantors. There are a limited number of Level III and Lead positions available and are filled as business needs present. Responsibilities * Review medical chart/history and physician order(s) to determine likely ICD and CPT codes and/or utilize available coding resources. * Screen payer medical policies to determine if the service meets medical necessity guidelines. * Review and determine appropriate clinical documentation to submit to ensure a complete authorization request. * Submit and manage authorization requests and/or ensure that pre-certification and admission and discharge notification requirements are met per payer guidelines. * Facilitate insurance denial mitigation steps such as peer-to-peer reviews and appeals in conjunction with revenue cycle, care teams, utilization review, and patients/guarantors. * Maintain knowledge of current payer requirements and general ordering/admitting practices, including use of online payer applications and initial/ongoing training. * Collaborate with all necessary stakeholders to minimize financial risk and ensure the best possible outcome for each patient. * Use transparent and thoughtful communication, critical thinking, multi-tasking, time management, and prioritization skills to ensure successful completion of all duties, including presentations and meeting facilitation. * Adapt to rapid changes in workflow and leader direction, utilize all available resources to problem solve and troubleshoot independently, and capitalize on constructive feedback for enhanced outcomes. * Complete timely, accurate work and contribute to the process or enablement of collecting expected payment. * Understand/adhere to Revenue Cycle's Escalation Policy and work collaboratively to achieve personal, team, and organization metric and behavioral goals. * Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served. * Partners with patient care giver in care/decision making. * Communicates in a respective manner. * Ensures a safe, secure environment. * Individualizes plan of care to meet patient needs. * Modifies clinical interventions based on population served. * Provides patient education based on as assessment of learning needs of patient/care giver. * Fulfills all organizational requirements. * Completes all required learning relevant to the role. * Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures and standards. * Fosters a culture of improvement, efficiency and innovative thinking. * Performs other duties as assigned. Required Qualifications * A.A./A.S. in business, healthcare, or related area. 3 years of revenue cycle experience may substitute for an associate degree. * 1 year experience working in revenue cycle, insurance verification, financial securing, or related areas using an EHR or enterprise software system in a healthcare organization. This experience must be in addition to three years of experience in lieu of associate degree requirement above. * Knowledge of insurance terminology, plan types, structures, and approval types * Knowledge of computer systems, including Microsoft Office 365 Preferred Qualifications * Referrals and/or prior authorization experience * Epic experience * Knowledge of medical terminology and clinical documentation review Benefit Overview Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: ***************************************************** Compensation Disclaimer An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored. EEO Statement EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

Work Shift Night Shift Scheduled Weekly Hours 36 This position supports Mercy's philosophy of patient centered care by demonstrating the "Mercy Touch" with all patients, families, visitors, physicians, office staff, co-workers and others she/he come in contact with through the practice of the Service Excellence Performance Standards. She/he is responsible for initiating an accurate and complete registration and making required edits on these registrations. For patient with missing registration information, the registrars are responsible for initiating needed follow-up. All registrars must maintain an awareness of patient privacy and confidentiality. Job Description Job Duties Initiates the patient record by interviewing patients or a representative. The record is created by either entering the information as new, or verifying the information from the previous record. Ensures the registration is complete, and, if not able to complete, initiates the necessary follow-up. Contacts insurance companies, when required, to obtain admission certification. Maintains an awareness of what could be an emergency and alerts the triage nurse or trauma center nurse of possible emergencies. Maintains departmental functions when computer is not operating. Maintains patient records by discharging, editing, transferring and completing other needed functions. Covers for the night operator when he/she is out of the area, handling calls and emergencies as needed. Performs the registration function in a disaster situation. Performs preregistration of patients and works on this function when possible Works with the volunteers and assists them when needed. Participates in training new registrars; and is supportive of new staff, working for their successful orientation. Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries. Knowledge, Skills and Abilities Preferred knowledge of EPIC software. Preferred proficiency in Microsoft Office products. Proficient in operation of computer, calculator, filing systems, copy/fax machines and telephone system. Excellent interpersonal skills. Excellent written and verbal communication skills. Excellent public relations and human relations - exemplifies The Mercy Touch. Excellent organizational and time management skills. Critical thinking and attention to detail. Exhibits good judgement. Handles confidential information with discretion and diplomacy. Commitment to life-long learning, e.g. willingness to learn/upgrade skills related to duties. Handles emergency situations. Works with volunteer staff. Flexibility and dependability, works well with a wide variety of individuals and leadership styles. Ability to work with minimal to no supervision. Professional Experience Preferred: Medical terminology, other healthcare experience, cash handling Education High School diploma or equivalent preferred. Licensure, Certification, Registration None Pay Rate Type Hourly Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years. Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.

Bilingual Patient Financial Counselor Patient Access Team Damien Center Values Dignity-Collaboration-Accountability-Access-Quality-Innovation Founded in 1987, Damien Center is Indiana's oldest and largest AIDS service organization (ASO) and serves more than 8,000 individuals living with or at risk for HIV through a comprehensive, innovative approach to care and prevention. Our purpose is to be a trusted partner in providing services, education and advocacy for all people living with or at risk for HIV and any person seeking a safe and welcoming home for care. Our services include care coordination, clinical and pharmacy services, mental health, housing, and nutrition. Position Summary: The Bilingual Patient Financial Counselor is responsible for providing complete registration and financial advocacy for the patient upon entry to the health center. The Patient Financial Counselor obtains specific demographic and financial information to determine patient's financial needs and ensure timely delivery of care. The Patient Financial Counselor assists uninsured and underinsured patients by applying for federal, state, & local health insurance programs. The Patient Financial Counselor also assists patients with navigating the health center's programs and services, educating about health insurance, and answering patient billing questions Duties and Responsibilities: This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Subject Matter Expert in Registration and Financial Counseling. Complete registration functions, validate patient demographic data, identifies and verifies medical benefits, accurate plan code, and updates Coordination of Benefits to ensure maximized front-end revenue cycle operations. Assists uninsured and underinsured patients by applying for Medicare, Medicaid, Marketplace, Ryan White HIV/AIDS Program (RWHAP), Sliding Fee Scale, and other federal, state, & local programs. Follow up with the State on cases pending eligibility and/or contacting patient for additional information on pending accounts requiring more than originally provided. Deliver education in regard to explaining affordability programs, qualified health plans, essential health benefits, and rights when using insurance. Maintains an understanding and remains current with the health center's Sliding Fee Scale and Financial Hardship Program. Calculate and provide “Good Faith Estimates” to patients for services provided by the health center. Add and term coverage properly, ensuring that billing is initiated when appropriate. Maintains departmental and/or individual work queues and reports as required. Conducts Financial Counseling appointments on assigned days in clinic. Answers calls received in the Financial Counseling call queue and assists patients with their needs. Explains/answers patient billing inquiries and interprets statement data to resolve accounts. Documents patient account notes for all interactions/transactions. Maintains productivity and quality standards set forth by the department. Performs special assignments and other work, on an as-needed basis. Education and/or Experience: Fluent in both English and Spanish required Bachelor's degree preferred but not required. 1-4 years' experience in registration and financial counseling required. Experienced in applying patients for Medicare, Medicaid, Marketplace, and/or Ryan White HIV/AIDS Programs (RWHAP) required. Indiana Navigator license and Certified Application Counselor (CAC) required or obtained within 90 days of hiring. *Work or lived experience may substitute for education requirements on a case-by-case basis. Knowledge, Skills, and Abilities: Possess superior organizational and administrative skills. Excellent interpersonal and communication abilities. Excellent computer skills in a Microsoft Windows environment. Ability to work independently and achieve high standards of productivity, achieving deadlines and with superior product results. Strong calendaring, organizational, and document management skills required. Proactive approach to solving problems and communicating to leadership. Knowledge of office management systems, procedures, and office equipment required. Excellent time management skills and ability to prioritize work. Qualifications: To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made for individuals with disabilities to perform the essential functions. The individual in this role must display the highest level of integrity and confidentiality. The individual should have effective communication skills, attention to detail and organization, and flexibility and adaptability. The individual will also maintain knowledge of trends in their area of responsibility. Physical Demands: The physical demands described here are general representations of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, talk, and hear. The employee frequently is required to use hands to touch and handle objects. The employee frequently stands or walks. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions. Remote work is on a case-by-case basis and must be approved by the supervisor. Office setting, with sustained use of a computer. The noise level in the work environment is minimal to moderate. Individuals should maintain personal and professional competency and work to create an environment of courtesy, respect, inclusion, and positivity in all interactions both internal and external to the organization. FLSA Status: Hourly Full-time, Non-Exempt Leader: Financial Counseling Manager Salary: $22.82 hourly Benefits: 150 hours of PTO in the first year followed by 195 hours per year moving forward. 12 paid holidays Medical coverage options include a PPO plan or a HDHP. Dental & Vision plans Health Saving Account or Flexible Spending Account Dependent Care Flexible Spending Account Employee Assistance Program 403b Retirement Account with 5% matching and 100% vesting after 90 days Life Insurance @ 2 times the annual salary Voluntary Life Insurance Plan including spouse and child coverage options Short- & Long-Term Disability Plans Premium Subscription to the CALM APP which assists with anxiety, stress & other mental health challenges Professional Development Opportunities Tuition Assistance Annual performance review that includes an annual performance-based salary increase Protecting our team members, clients, volunteers, and community partners is an integral part of how we ensure our continued work with the clients we serve. As a condition of employment, Damien Center requires team members to be vaccinated against influenza and receive a tuberculosis skin test (or chest x-ray) annually, barring an approved religious or medical exemption. Damien Center is an Equal Opportunity Employer Damien Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, family status, ethnicity, national origin, age, disability, marital status, amnesty, status as a covered veteran, other legally protected status, or genetic (including family medical history) information. Damien Center complies with applicable federal laws and with all state and local laws governing non-discrimination in employment in every location in which Damien Center has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Please apply at ******************************** This position description does not constitute a contract of employment or guarantee of any terms or conditions of employment. Damien Center employees are employed on an at-will basis. Nothing in this position description restricts Damien Center's right to assign or reassign duties and responsibilities to this position at any time. Powered by ExactHire:189728

Full-time Description The position of Technical Services Staff ,with a specific focus on Accessibility, includes responsibility to perform a variety of professional duties of a technical and often complex nature, relating to ICC's Technical Services and development and maintenance of codes and standards. The individual provides internal professional and technical support to ICC staff, both within and outside the Technical Services department, and has frequent telephonic, written, and direct personal contact with committee members, interested parties, customers, and the public. The position is based out of ICC's Central Regional Office in Country Club Hills, Illinois and reports to the Director of Standards Development. This position can be a hybrid position depending on the selected individuals skills, experience and proximity to an established ICC office. Essential Functions: The key responsibility will be providing technical support services for ICC's codes and standards with an emphasis on accessibility requirements in codes and standards. This includes: Assist members with code/standard interpretations and related questions Staff liaison to codes and standards development committees Representing ICC at meetings and conferences Serving on internal and external committees Assist in educational content development, and conducting ICC seminars as an instructor Serving as a technical resource for other ICC departments and functions which may involve assisting with accessibility requirements for our publications[BT1] Perform other technical and administrative duties as assigned In addition, technical staff may be called upon to assist the ICC Codes & Standards Department with duties related to the development of codes and standards, including: The review and development of code/standard language that is concise, accurate, and consistent with other code/standard provisions Participation at ICC's Committee Action and Public Comment Hearings Working with publications staff to ensure the accuracy of published code/standard documents Assisting in, and supporting the development of Commentaries and other code/standard related publications of ICC Responding to inquiries on code interpretation for the position's area of subject matter expertise. Performs other related duties as assigned Evaluate and Audit Digital Content: Conduct thorough evaluations and audits of digital content, including websites and mobile applications. Ensure compliance with accessibility standards such as the Web Content Accessibility Guidelines (WCAG) and the Americans with Disabilities Act (ADA). Identify accessibility barriers and recommend effective solutions. Remediation Strategies: Collaborate with web developers, designers, and content creators to develop and implement remediation strategies for identified accessibility issues. Ensure that websites and software are modified to be accessible to everyone. Documentation and Training: Create and maintain comprehensive documentation of accessibility policies, procedures, and best practices.monitor evolving accessibility legislation and standards. Design and deliver training sessions on accessibility principles, tools, and techniques for both technical and non-technical staff. User Testing and Feedback: Facilitate user testing with individuals with disabilities to gather feedback on the usability of digital products and services. Incorporate findings from user testing into improvement plans. Procurement and Compliance: Advise on the procurement of accessible technology and services. Ensure that accessibility criteria are included in vendor selection and evaluation processes. Coordinate with legal and compliance teams to monitor evolving accessibility legislation and standards. Handling Complaints and Inquiries: Investigate and respond to accessibility complaints or inquiries from users. Propose appropriate resolutions to enhance user satisfaction and compliance. Requirements Essential Skills and Education/Experience: Baccalaureate in architecture, engineering, or science with professional licensure/registration preferred Minimum of 5 years of professional experience in a building jurisdiction, related professional association/company, or code enforcement, implementation, or interpretation Ability to demonstrate sound working knowledge of code interpretation, application, and/or enforcement Strong technical writing, communication, and customer service skills Strong facilitation skills Knowledge of ANSI and SCC standards development requirements a plus Physical Requirements: Occasional travel required when conducting ICC seminars and assisting the Codes & Standards Department, both locally and nationally Ability to sit for extended periods while working at a computer or desk Occasional standing, walking, and reaching to access files or office supplies Manual dexterity for typing, filing, and handling office equipment Ability to lift and carry up to 20 pounds occasionally (e.g., office supplies, documents) Visual acuity to read printed and digital materials Auditory ability to communicate effectively in person and over the phone May need to climb stairs in multi-level office building Environmental Conditions: Must be able to work in standard office environment with artificial lighting and climate control Disclaimer: This description is not an exhaustive list of all responsibilities, duties, and skills required. The company reserves the right to change or add duties to this position as business needs require. International Code Council offers a competitive starting salary and comprehensive benefits package that includes paid vacation and sick time, health/dental/vision insurance, 401k with generous company match immediately vested, company paid basic life insurance, short-term and long-term disability coverage. Additional voluntary benefit offerings are available such as critical illness insurance, flexible spending accounts, and pet insurance.??? International Code Council provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, citizen status, religion, ancestry, national origin, age, disability, sex, marital status, military status, pregnancy, sexual orientation or any other basis prohibited by applicable federal, state or local employment laws or regulations in every location in which the company has facilities. Salary Description up to $125000

At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance! If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position? Responsibilities Some of what you will be doing: * Take inbound calls from patients, providers and members * Help manage calls for patients that may be sick, in an emergent situations or more * Support members with their insurance needs, questions or concerns * Help members understand how to use their health insurance, including changing primary care physicians, locating urgent care clinics, and getting prescription authorizations * Provide 24/7 Triage Support and assign priority for a Registered Nurse to provide health advice * Answer inquiries on benefit claims, appeals, and authorizations * The best part, you will be making a difference in someone's life! How to thrive when working at home: * Safety * Choose a consistent work area/office * Make your area physically safe * Stay organized * Personalize your desk! * Security * Privacy matters * Keep it quiet - remember, we are dealing with patients! * Protect your computer * Support * Communicate * We coach and focus on your performance * Quality matters * Success * Get ready for work! * Prepare yourself mentally * Use your resources * On your break, get outside once in a while Why Carenet? For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all. Qualifications We want you to be successful, so these are some of the qualifications required: * High School Diploma or General Education Degree (GED) required - will be verified during background check * Healthcare experience required i.e. Medical front office, PBX/911 Operator, Medical assistant, Nursing assistant or similar * Strong computer experience (data entry, screen navigation, keyboarding), * Experience with Microsoft Outlook (email) and Word * Excellent customer service skills * Excellent oral and written communication skills * Excellent demonstration of caring, empathy and compassion * Able to work mid-day and nights with alternating OFF * Able to provide 2 monitors 22 inch each with HDMI and Display ports Compensation & Benefits At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Patient Care Coordinator role is $15.00 per hour. In addition, we offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities. Additional Information Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination. Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal. Req: 5098 #INDNONC

Job Description The Aspira Customer Service Center is a fast-paced, customer-focused environment that delivers 24/7/365 support to customers across the US and Canada. Our team helps customers with reservations, permits, purchases, and general inquiries while ensuring a smooth and positive experience at every touchpoint. Position Purpose and Impact As a Seasonal Customer Service Representative, you'll be the voice of Aspira helping customers navigate their questions, complete reservations, and feel confident in their experience. This role plays a critical part in building customer trust, satisfaction, and long-term loyalty through exceptional service. Target Start Date: February 2026 Pay Rate: $15.00 per hour Part-Time: Up to 29.5 hours per week with opportunity for additional hours based on business needs Schedule: Schedule varies based on business needs with opportunities to pick up additional hours during peak times. Responsibilities Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues. Follow established processes to assist customers with reservations, ticketing, permits, and other services. Effectively transfer customers to the appropriate department when needed. Seek management support when necessary for complex issues or escalations. Document customer interactions accurately according to company standards. Update customer accounts and system information accurately. Meet individual KPIs and support department goals for customer service excellence. Adhere to company policies, procedures, and performance standards. Complete all required training and coaching within set timeframes. Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work. Contribute to a positive team environment by delivering best-in-class service and supporting department goals. Perform other duties as assigned to support the contact center. A flexible schedule is required, including evening or weekend hours What we are looking for: Strong customer service skills with a professional, calm demeanor. Ability to listen attentively, demonstrate empathy, and respond to customer needs. Builds rapport with customers through friendly and professional interactions. Proficient in following scripts and documenting customer interactions. Demonstrates ownership and accountability, ensuring customers receive exceptional service. Strong communication skills, both verbal and written, with excellent attention to detail. Minimum Qualifications 1+ years of experience providing support in a customer service role. Proficiency in telecommunication tools and SMS Basic proficiency in Microsoft Office Suite. General internet skills and the ability to use various online tools. Preferred Qualifications: Familiarity with contact center software (e.g., Amazon Connect, Five9, Genesys, Verint, Calabrio). General Physical Demands The below physical demands are representative of those required to successfully perform the essential functions of this job. Visual Acuity: Close visual acuity to read and analyze data on a computer monitor. Hearing Ability: Must be able to communicate effectively in person, over the phone, and through electronic media. Manual Dexterity: Operation of a phone, keyboard, mouse, and general office equipment. Repetitive Motion: Regular and consistent use of hands and fingers for typing, writing, and other computer-related tasks. Lifting and Carrying: Occasional lifting and carrying of office supplies and materials weighing up to 10 pounds. Sedentary Work and Body Position: The majority of work is performed while stationary or sitting at a desk or computer workstation. Prolonged periods of sitting and working on a computer are required. The ability to maintain the required body positions for extended periods, including sitting and using a computer is required. An ability to move within an office setting as well as departing and returning to a workstation punctually for assigned breaks periods is required.

Job Description The Aspira Customer Service Center provides 24/7/365 inbound and outbound customer support, addressing inquiries, reservations, and purchases while adhering to company policies and contractual obligations. Position Purpose and Impact Seeking a Part-Time Bi-lingual French, Customer Service Representative. The Customer Service Representatives manages inbound and outbound customer interactions, assisting with reservations, permits, and general inquiries. The role focuses on delivering exceptional service to foster long-term customer loyalty. This is a fully remote, part-time, position working approximately 29 hours per week. Responsibilities Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues. Follow established processes to assist customers with reservations, ticketing, permits, and other services. Effectively transfer customers to the appropriate department when needed. Seek management support when necessary for complex issues or escalations. Document customer interactions accurately according to company standards. Update customer accounts and system information accurately. Meet individual KPIs and support department goals for customer service excellence. Adhere to company policies, procedures, and performance standards. Complete all required training and coaching within set timeframes. Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work. Contribute to a positive team environment by delivering best-in-class service and supporting department goals. Perform other duties as assigned to support the contact center. A flexible schedule is required, including evening or weekend hours Desired Qualifications Strong customer service skills with a professional, calm demeanor. Ability to listen attentively, demonstrate empathy, and respond to customer needs. Builds rapport with customers through friendly and professional interactions. Proficient in following scripts and documenting customer interactions. Demonstrates ownership and accountability, ensuring customers receive exceptional service. Strong communication skills, both verbal and written, with excellent attention to detail. Desired Education and Experience High School Diploma or equivalent. 1+ years of inbound contact center experience. 2+ years of customer-facing experience in a service role. Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint). Typing speed of 50+ words per minute and proficiency with telecommunication tools, chat, and SMS. Desired Hardware and Software Competency Basic proficiency in Microsoft Office Suite. Familiarity with contact center software (e.g., Amazon Connect, Verint) is a plus. General internet skills and the ability to use various online tools. General Physical Demands The below physical demands are representative of those required to successfully perform the essential functions of this job. Visual Acuity: Close visual acuity to read and analyze data on a computer monitor. Hearing Ability: Must be able to communicate effectively in person, over the phone, and through electronic media. Manual Dexterity: Operation of a phone, keyboard, mouse, and general office equipment. Repetitive Motion: Regular and consistent use of hands and fingers for typing, writing, and other computer-related tasks. Lifting and Carrying: Occasional lifting and carrying of office supplies and materials weighing up to 10 pounds. Sedentary Work and Body Position: The majority of work is performed while stationary or sitting at a desk or computer workstation. Prolonged periods of sitting and working on a computer are required. The ability to maintain the required body positions for extended periods, including sitting and using a computer is required. An ability to move within an office setting as well as departing and returning to a workstation punctually for assigned breaks periods is required.

Job Description Company information: Join us at Rock River Valley Blood Center, where we're more than just a company - we're a community-driven organization dedicated to saving lives. If you're passionate about making a difference and want to be part of a team that truly impacts lives - apply now and help us continue our vital mission. Description of role: We are seeking candidates with exceptional customer service skills to join our Mobile Registrar team. As a mobile Registrar, you will play a crucial role in advancing our mission to deliver safe, high-quality blood products and services to those in our community. This position involves warmly welcoming donors and offering them friendly and knowledgeable support throughout their donation experience. Your responsibilities will include registering donors at mobile blood drives throughout the Rock River Valley Region. This involves verifying donor identities, accurately documenting donor information on both paper forms and electronic records. Additionally, this position requires driving our passenger vans to and from mobile blood drive locations. At RRVBC, we're a team dedicated to saving lives and creating a positive impact in our community. By joining us, you'll have the opportunity to make a meaningful difference every day while working in a supportive and collaborative environment. Plus, we offer opportunities for growth and development. Skills and Requirements: Must be 18 years of age or older. High school diploma/GED required. Valid driver's license with acceptable driving record. Clerical/administrative and customer service is preferred. Strong attention to detail. Enjoy working with the public. Work Schedule: We're looking for individuals interested in working full-time (30+ hours per week) Monday - Saturday. Hours vary based on blood drive schedules with most drives starting and ending between the following days and hours: Monday - Thursday 6:00am-9:00pm, Fridays 6:00am-4:00pm and Saturdays are scheduled with a day off during the week. Salary: Hourly wage for this position begins at $17.00/hr. Bilingual is a plus and offers a pay increase after completion of training. Additional hourly stipends for evening and weekend hours worked. Benefits & Perks: Health, Vision & Dental Insurance PTO Paid Holidays 401k with company match Employee Assistance Program FSA Disability and Life Insurance Critical Illness and Accidental Insurance Employee referral bonuses Tuition Reimbursement EOE, M/F/D/V

Our organization is dedicated to transforming lives and inspiring all to donate life. We are a family of professionals working together to increase awareness around the need for organ and tissue donors alongside nurturing and guiding our families throughout the gift of life. We facilitate the recovery of organs, tissues, and corneas in Iowa. We honor donors and support donor families at the time of donation and on a continuing basis. We believe in going above and beyond to support donor families during and after the donation process. Our core values are what guide us, allow us to excel at serving our community, and keep our culture at Iowa Donor Network alive: Serve with Heart: We meet our donor families where they are. We are dedicated to providing compassionate service to all. Drive and Embrace the Future: We are proactive in our pursuit of excellence and work together to continuously evolve with adaptability Be Clear, Bold, and Respectful: We are genuine and courageous in our communication. If we see an opportunity for improvement, we shy something to make it better. Always Own It: We are resilient and passionately pursue our mission. We are personally accountable for taking initiative and delivering on commitments. Have you been searching for an opportunity to be part of something bigger than yourself, make a tremendous contribution to your community, and pursue a mission to save lives daily? If so, Iowa Donor Network could be just the organization you have been looking for. Job Title: Referral Response Coordinator Location: Altoona, Iowa or North Liberty, Iowa Exemption Status: Exempt salaried Schedule: Maximum of 11 24-hour call shifts/month Shift: 8am- 8am CST *holidays and weekends required Compensation: $63,300 - $79,100 annually *Iowa Donor Network determines final compensation based on education, experience, and skills relevant to the position. Job Title: Referral Response Coordinator Work System: Inspire the Gift Department/Group: Referral Eligibility Reports To: Manager of Referral Response Location: Altoona/North Liberty Position Type: Full-Time Exemption Status: Exempt OSHA Category: I IDN Culture Statement: Our organization is dedicated to transforming lives and inspiring all to donate life. We are a family of professionals working together to increase awareness around the need for organ and tissue donors alongside nurturing and guiding our families throughout the gift of life. We facilitate the recovery of organs, tissues, and corneas in Iowa. We honor donors and support donor families at the time of donation and on a continuing basis. Position Summary: This position works with Iowa Donor Network and hospital partners to manage the medical evaluation and coordination of organ, eye, and tissue donation opportunities. Evaluation and coordination is managed both remotely and onsite at the donor hospital. Essential Functions and Performance Responsibilities: Communication of daily staffing and response needs for Referral Response (RRC) team. Lead Daily Huddle call and report out on active referrals to other members of the organ team. Provide referral response to hospitals on potential organ donors, including onsite response per IDN protocols. Collaborate with hospital staff over the phone and in person to collect clinical information regarding potential organ donors utilizing information from medical records, medical history, and current health status. Collaborate with hospital staff over the phone and in person to ensure the donation opportunity is maintained. Support hospital partners onsite during the brain death testing process. Ensure effective verbal and written communication and collaboration with hospital staff, physicians, related donation agencies, and other Iowa Donor Network team members to maximize organ donation. Provide the IDN Organ Resource Supervisor (ORS) with a thorough chart review for donor suitability determination and medical management. Submit referral feedback via established internal forms to foster process improvement. Participate in process improvement and quality assurance activities. Actively participate in required RRC team and Organ team meetings. Position Qualifications and Education Requirements: Associate degree in nursing or allied health science or equivalent experience required. Licensed RN, Paramedic or RRT preferred. Minimum of 2 years of experience in a healthcare setting or hospital preferred. Minimum of 2 years of previous experience in organ donation. Skills and Abilities: Demonstrated ability to work in a fast-paced environment with a focus on timely, correct results. Exceptional ability to review medical information and communicate efficiently across multiple channels. Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Ability to prioritize tasks and to delegate them when appropriate. Ability to function well in a high-paced and at times stressful environment. Proficient with Microsoft Office Suite or related software. Ability to provide excellent customer service to a diverse audience. Physical Requirements: Must receive required vaccines based on outlined schedules to protect our employees, healthcare personnel, donors, recipients, and families we may come into contact. (e.g., Influenza obtained annually by December 1st and COVID vaccine upon required timeline.) Work rotating on-call, variable schedule including days, nights, weekends, and holiday. Maximum base shifts per month is 11. Must have ability to assist outside the posted schedule. During peak, prolonged periods of donor case activity, must have the ability to travel within the service area (state of Iowa) and fill role of Referral Response Coordinator. Possible mental and visual fatigue associated with fast-paced, detailed work. Express ideas verbally and convey detailed or important spoken information. Receive detailed information through oral and auditory communication. Organizational Responsibilities: It is required that IDN employees demonstrate commitment to the mission and vision, maintain effective communication, exhibit teamwork, respect diversity, follow policies and procedures, maintain confidentiality of all donor, recipient and organizational information, demonstrate accuracy and thoroughness while meeting productivity standards, observe safety and security procedures, be consistently punctual and dependable, actively participate in performance improvement activities and continually demonstrate behavioral expectations and core values. Employee's obligation to maintain the confidentiality of information shall survive the termination of employee's employment with IDN. All requirements are subject to modifications to reasonably accommodate individuals with disabilities. This in no way states or implies that these are the only duties to be performed in this position. I will be required to follow any other job-related instructions and to perform any other job-related duties requested by my supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, I know that I must possess the abilities or aptitudes to perform each duty proficiently. I realize neither the job description nor this document creates an employment contract, implied or otherwise, other than an “at will” employment relationship.

JOB TITLE: Project Registrar DEPARTMENT: Collections FLSA STATUS: Exempt TERM: 3 years SALARY: $60,000 annually The Project Registrar, funded through the Lilly Endowment grant, supports the Senior Registrar in safeguarding the institution and the collection by creating and maintaining legal and administrative collection records; facilitating, documenting and managing all accessions, deaccessions and incoming loans related to Lilly Endowment grant initiatives; and ensuring the safety of objects in storage, on exhibit and during transit, filming, programming, renovations and events. The Project Registrar will supervise and coordinate all incoming and outgoing loans and traveling exhibitions related to the Lilly Endowment grant initiatives. ESSENTIAL FUNCTIONS: Assist in the day-to-day operations of the Registration unit Develop an in-depth knowledge of the scope, content, and location of all physical and electronic records pertaining to the collection, with special emphasis on materials that fall within the scope of the Lilly Endowment grant Participate in the development of institutional policies, procedures, and strategies governing the documentation, care, and use of the collection, including as part of CHM's Digital Futures initiative Support CHM's Digital Futures initiative by helping migrate manual and legacy registration records into electronic systems, standardizing metadata, and improving discoverability and long-term sustainability of registration documentation Collaborate with Collections staff and other departments to ensure the appropriate handling, documentation, and use of the collection to meet institutional goals and support CHM programmatic activities, with special emphasis on materials that fall within the scope of the Lilly Endowment grant Assist with managing the accession and deaccession process, including the creation, management, and updating of associated legal and administrative records Participate in emergency preparedness and response efforts for collections spaces, supporting all-hands mitigation and recovery activities and helping ensure accurate records, documentation, and object safety during major or minor incidents Support periodic and project-based inventories by identifying and helping resolve custodial issues, such as unclear locations, missing documentation, or discrepancies between physical holdings and registration records Assist in maintaining and strengthening CHM's NAGPRA compliance by gaining familiarity with NAGPRA regulations, contributing to accurate documentation and inventory processes, and supporting communication and coordination with Tribal Nations as needed Oversee incoming and outgoing domestic and international loans and traveling exhibitions, including negotiation of loan contracts; creation and maintenance of all supporting legal and administrative documentation; and coordinating condition reporting, packing, and shipping of materials Review borrowers' supporting documentation, including facilities reports Courier incoming and outgoing loans as needed Arrange for insurance coverage for loans and traveling exhibitions as needed Coordinate and oversee movement of collection and loaned materials for exhibition purposes and work with Conservators and Exhibitions staff to establish appropriate standards for installation to ensure the safety of materials while on display Work in collaboration with other departments to ensure safety of the collections in galleries and public spaces; to evaluate off-site collection uses and venues; and to accompany or identify staff to accompany collections while in transit or off-site Provide additional registration support for media requests, programs, and other collection-related activities Assist with other registration duties as assigned Foster a collaborative team environment that supports cross-departmental communication and problem-solving OTHER DUTIES: Supervise and mentor interns, work-study students, and volunteers Coordinate and oversee work by outside contractors, including such services as registration, conservation, appraisal, and mount making Develop and implement special projects related to the collections, including contributing to grant writing activity to support these initiatives Respond to telephone, email, and written reference requests pertaining to the collections Represent CHM at local, national, and international forums Serve as registration liaison and provide professional guidance to regional museums and the general public, providing information, resource referrals, printed materials, presentations, and/or tours REPORTS TO: Senior Registrar WORKING RELATIONSHIPS: The Project Registrar works as part of a team that includes the Director of Collections, Director of Curatorial Affairs and Curatorial staff, especially the Curator of Religion and Community History, Registrar, Collection Management staff, Archivists, Conservators, Photographers/Imaging Specialists and Rights and Reproductions staff. The Project Registrar works closely with the departments of Exhibitions, Communications and Special Events during accessioning and deaccessioning activity; exhibition planning, installation, and de-installation; photography and media requests; and events and other activities taking place in or near galleries and collection storage areas. Additional constituencies include lenders, donors, researchers, other institutions, and CHM visitors. REQUIRED QUALIFICATIONS: B.A. in a humanities field with academic training in museum studies; significant experience may be considered in lieu of an advanced degree Two to five years' experience in museum registration or related field; experience with loan coordination and negotiation of loan contracts preferred Knowledge of museum registration practices, procedures, and legal and ethical standards Knowledge of conservation issues and practices Experience packing, transporting, and condition reporting a wide range of artifacts Experience working independently and collaboratively Ability to lift, carry or otherwise move and position objects weighing up to 40 pounds Ability to ascend and descend ladders and lifts Ability to supervise people and manage complex programs and projects Ability to plan and implement new programs Ability to solve technical, administrative, and personnel problems creatively Knowledge of relevant database and other museum software, including Airtable, CONTENTdm, and TMS Familiarity with or willingness to learn NAGPRA and other relevant federal and state compliance frameworks Superior oral and written communication skills Attention to detail Ability to balance multiple tasks, responsibilities, and demands for time Ability to deal diplomatically and effectively with all constituents Valid driver's license Willingness to work occasional evenings and/or weekends Commitment to the mission, values, and programs of the Chicago History Museum This job description is not intended to be an express or implied contract between CHM and any employee. CHM employees are employees at will. CHM reserves the right to change or assign other duties to this position as necessary to meet changing business needs. CHM is an equal opportunity employer.

Our organization is dedicated to transforming lives and inspiring all to donate life. We are a family of professionals working together to increase awareness around the need for organ and tissue donors alongside nurturing and guiding our families throughout the gift of life. We facilitate the recovery of organs, tissues, and corneas in Iowa. We honor donors and support donor families at the time of donation and on a continuing basis. We believe in going above and beyond to support donor families during and after the donation process. Our core values are what guide us, allow us to excel at serving our community, and keep our culture at Iowa Donor Network alive: Serve with Heart: We meet our donor families where they are. We are dedicated to providing compassionate service to all. Drive and Embrace the Future: We are proactive in our pursuit of excellence and work together to continuously evolve with adaptability Be Clear, Bold, and Respectful: We are genuine and courageous in our communication. If we see an opportunity for improvement, we shy something to make it better. Always Own It: We are resilient and passionately pursue our mission. We are personally accountable for taking initiative and delivering on commitments. Have you been searching for an opportunity to be part of something bigger than yourself, make a tremendous contribution to your community, and pursue a mission to save lives daily? If so, Iowa Donor Network could be just the organization you have been looking for. Job Title: Referral Response Coordinator Location: Altoona, Iowa or North Liberty, Iowa Exemption Status: Exempt salaried Schedule: Maximum of 11 24-hour call shifts/month Shift: 8am- 8am CST *holidays and weekends required Compensation: $63,300 - $79,100 annually *Iowa Donor Network determines final compensation based on education, experience, and skills relevant to the position. Job Title: Referral Response Coordinator Work System: Inspire the Gift Department/Group: Referral Eligibility Reports To: Manager of Referral Response Location: Altoona/North Liberty Position Type: Full-Time Exemption Status: Exempt OSHA Category: I IDN Culture Statement: Our organization is dedicated to transforming lives and inspiring all to donate life. We are a family of professionals working together to increase awareness around the need for organ and tissue donors alongside nurturing and guiding our families throughout the gift of life. We facilitate the recovery of organs, tissues, and corneas in Iowa. We honor donors and support donor families at the time of donation and on a continuing basis. Position Summary: This position works with Iowa Donor Network and hospital partners to manage the medical evaluation and coordination of organ, eye, and tissue donation opportunities. Evaluation and coordination is managed both remotely and onsite at the donor hospital. Essential Functions and Performance Responsibilities: Communication of daily staffing and response needs for Referral Response (RRC) team. Lead Daily Huddle call and report out on active referrals to other members of the organ team. Provide referral response to hospitals on potential organ donors, including onsite response per IDN protocols. Collaborate with hospital staff over the phone and in person to collect clinical information regarding potential organ donors utilizing information from medical records, medical history, and current health status. Collaborate with hospital staff over the phone and in person to ensure the donation opportunity is maintained. Support hospital partners onsite during the brain death testing process. Ensure effective verbal and written communication and collaboration with hospital staff, physicians, related donation agencies, and other Iowa Donor Network team members to maximize organ donation. Provide the IDN Organ Resource Supervisor (ORS) with a thorough chart review for donor suitability determination and medical management. Submit referral feedback via established internal forms to foster process improvement. Participate in process improvement and quality assurance activities. Actively participate in required RRC team and Organ team meetings. Position Qualifications and Education Requirements: Associate degree in nursing or allied health science or equivalent experience required. Licensed RN, Paramedic or RRT preferred. Minimum of 2 years of experience in a healthcare setting or hospital preferred. Minimum of 2 years of previous experience in organ donation. Skills and Abilities: Demonstrated ability to work in a fast-paced environment with a focus on timely, correct results. Exceptional ability to review medical information and communicate efficiently across multiple channels. Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Ability to prioritize tasks and to delegate them when appropriate. Ability to function well in a high-paced and at times stressful environment. Proficient with Microsoft Office Suite or related software. Ability to provide excellent customer service to a diverse audience. Physical Requirements: Must receive required vaccines based on outlined schedules to protect our employees, healthcare personnel, donors, recipients, and families we may come into contact. (e.g., Influenza obtained annually by December 1st and COVID vaccine upon required timeline.) Work rotating on-call, variable schedule including days, nights, weekends, and holiday. Maximum base shifts per month is 11. Must have ability to assist outside the posted schedule. During peak, prolonged periods of donor case activity, must have the ability to travel within the service area (state of Iowa) and fill role of Referral Response Coordinator. Possible mental and visual fatigue associated with fast-paced, detailed work. Express ideas verbally and convey detailed or important spoken information. Receive detailed information through oral and auditory communication. Organizational Responsibilities: It is required that IDN employees demonstrate commitment to the mission and vision, maintain effective communication, exhibit teamwork, respect diversity, follow policies and procedures, maintain confidentiality of all donor, recipient and organizational information, demonstrate accuracy and thoroughness while meeting productivity standards, observe safety and security procedures, be consistently punctual and dependable, actively participate in performance improvement activities and continually demonstrate behavioral expectations and core values. Employee's obligation to maintain the confidentiality of information shall survive the termination of employee's employment with IDN. All requirements are subject to modifications to reasonably accommodate individuals with disabilities. This in no way states or implies that these are the only duties to be performed in this position. I will be required to follow any other job-related instructions and to perform any other job-related duties requested by my supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, I know that I must possess the abilities or aptitudes to perform each duty proficiently. I realize neither the job description nor this document creates an employment contract, implied or otherwise, other than an “at will” employment relationship.

Our organization is dedicated to transforming lives and inspiring all to donate life. We are a family of professionals working together to increase awareness around the need for organ and tissue donors alongside nurturing and guiding our families throughout the gift of life. We facilitate the recovery of organs, tissues, and corneas in Iowa. We honor donors and support donor families at the time of donation and on a continuing basis. We believe in going above and beyond to support donor families during and after the donation process. Our core values are what guide us, allow us to excel at serving our community, and keep our culture at Iowa Donor Network alive: Serve with Heart : We meet our donor families where they are. We are dedicated to providing compassionate service to all. Drive and Embrace the Future : We are proactive in our pursuit of excellence and work together to continuously evolve with adaptability Be Clear, Bold, and Respectful : We are genuine and courageous in our communication. If we see an opportunity for improvement, we shy something to make it better. Always Own It : We are resilient and passionately pursue our mission. We are personally accountable for taking initiative and delivering on commitments. Have you been searching for an opportunity to be part of something bigger than yourself, make a tremendous contribution to your community, and pursue a mission to save lives daily? If so, Iowa Donor Network could be just the organization you have been looking for. Job Title : Referral Response Coordinator Location : Altoona, Iowa or North Liberty, Iowa Exemption Status : Exempt salaried Schedule: Maximum of 11 24-hour call shifts/month Shift : 8am- 8am CST *holidays and weekends required Compensation: $63,300 - $79,100 annually *Iowa Donor Network determines final compensation based on education, experience, and skills relevant to the position. Job Title: Referral Response Coordinator Work System: Inspire the Gift Department/Group: Referral Eligibility Reports To: Manager of Referral Response Location: Altoona/North Liberty Position Type: Full-Time Exemption Status: Exempt OSHA Category: I IDN Culture Statement: Our organization is dedicated to transforming lives and inspiring all to donate life. We are a family of professionals working together to increase awareness around the need for organ and tissue donors alongside nurturing and guiding our families throughout the gift of life. We facilitate the recovery of organs, tissues, and corneas in Iowa. We honor donors and support donor families at the time of donation and on a continuing basis. Position Summary: This position works with Iowa Donor Network and hospital partners to manage the medical evaluation and coordination of organ, eye, and tissue donation opportunities. Evaluation and coordination is managed both remotely and onsite at the donor hospital. Essential Functions and Performance Responsibilities: Communication of daily staffing and response needs for Referral Response (RRC) team. Lead Daily Huddle call and report out on active referrals to other members of the organ team. Provide referral response to hospitals on potential organ donors, including onsite response per IDN protocols. Collaborate with hospital staff over the phone and in person to collect clinical information regarding potential organ donors utilizing information from medical records, medical history, and current health status. Collaborate with hospital staff over the phone and in person to ensure the donation opportunity is maintained. Support hospital partners onsite during the brain death testing process. Ensure effective verbal and written communication and collaboration with hospital staff, physicians, related donation agencies, and other Iowa Donor Network team members to maximize organ donation. Provide the IDN Organ Resource Supervisor (ORS) with a thorough chart review for donor suitability determination and medical management. Submit referral feedback via established internal forms to foster process improvement. Participate in process improvement and quality assurance activities. Actively participate in required RRC team and Organ team meetings. Position Qualifications and Education Requirements: Associate degree in nursing or allied health science or equivalent experience required. Licensed RN, Paramedic or RRT preferred. Minimum of 2 years of experience in a healthcare setting or hospital preferred. Minimum of 2 years of previous experience in organ donation. Skills and Abilities: Demonstrated ability to work in a fast-paced environment with a focus on timely, correct results. Exceptional ability to review medical information and communicate efficiently across multiple channels. Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Ability to prioritize tasks and to delegate them when appropriate. Ability to function well in a high-paced and at times stressful environment. Proficient with Microsoft Office Suite or related software. Ability to provide excellent customer service to a diverse audience. Physical Requirements: Must receive required vaccines based on outlined schedules to protect our employees, healthcare personnel, donors, recipients, and families we may come into contact. (e.g., Influenza obtained annually by December 1st and COVID vaccine upon required timeline.) Work rotating on-call, variable schedule including days, nights, weekends, and holiday. Maximum base shifts per month is 11. Must have ability to assist outside the posted schedule. During peak, prolonged periods of donor case activity, must have the ability to travel within the service area (state of Iowa) and fill role of Referral Response Coordinator. Possible mental and visual fatigue associated with fast-paced, detailed work. Express ideas verbally and convey detailed or important spoken information. Receive detailed information through oral and auditory communication. Organizational Responsibilities: It is required that IDN employees demonstrate commitment to the mission and vision, maintain effective communication, exhibit teamwork, respect diversity, follow policies and procedures, maintain confidentiality of all donor, recipient and organizational information, demonstrate accuracy and thoroughness while meeting productivity standards, observe safety and security procedures, be consistently punctual and dependable, actively participate in performance improvement activities and continually demonstrate behavioral expectations and core values. Employee's obligation to maintain the confidentiality of information shall survive the termination of employee's employment with IDN. All requirements are subject to modifications to reasonably accommodate individuals with disabilities. This in no way states or implies that these are the only duties to be performed in this position. I will be required to follow any other job-related instructions and to perform any other job-related duties requested by my supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, I know that I must possess the abilities or aptitudes to perform each duty proficiently. I realize neither the job description nor this document creates an employment contract, implied or otherwise, other than an “at will” employment relationship.

Our organization is dedicated to transforming lives and inspiring all to donate life. We are a family of professionals working together to increase awareness around the need for organ and tissue donors alongside nurturing and guiding our families throughout the gift of life. We facilitate the recovery of organs, tissues, and corneas in Iowa. We honor donors and support donor families at the time of donation and on a continuing basis. We believe in going above and beyond to support donor families during and after the donation process. Our core values are what guide us, allow us to excel at serving our community, and keep our culture at Iowa Donor Network alive: Serve with Heart: We meet our donor families where they are. We are dedicated to providing compassionate service to all. Drive and Embrace the Future: We are proactive in our pursuit of excellence and work together to continuously evolve with adaptability Be Clear, Bold, and Respectful: We are genuine and courageous in our communication. If we see an opportunity for improvement, we shy something to make it better. Always Own It: We are resilient and passionately pursue our mission. We are personally accountable for taking initiative and delivering on commitments. Have you been searching for an opportunity to be part of something bigger than yourself, make a tremendous contribution to your community, and pursue a mission to save lives daily? If so, Iowa Donor Network could be just the organization you have been looking for. Job Title: Referral Response Coordinator Location: Altoona, Iowa or North Liberty, Iowa Exemption Status: Exempt salaried Schedule: Maximum of 11 24-hour call shifts/month Shift: 8am- 8am CST *holidays and weekends required Compensation: $63,300 - $79,100 annually *Iowa Donor Network determines final compensation based on education, experience, and skills relevant to the position. Job Title: Referral Response Coordinator Work System: Inspire the Gift Department/Group: Referral Eligibility Reports To: Manager of Referral Response Location: Altoona/North Liberty Position Type: Full-Time Exemption Status: Exempt OSHA Category: I IDN Culture Statement: Our organization is dedicated to transforming lives and inspiring all to donate life. We are a family of professionals working together to increase awareness around the need for organ and tissue donors alongside nurturing and guiding our families throughout the gift of life. We facilitate the recovery of organs, tissues, and corneas in Iowa. We honor donors and support donor families at the time of donation and on a continuing basis. Position Summary: This position works with Iowa Donor Network and hospital partners to manage the medical evaluation and coordination of organ, eye, and tissue donation opportunities. Evaluation and coordination is managed both remotely and onsite at the donor hospital. Essential Functions and Performance Responsibilities: Communication of daily staffing and response needs for Referral Response (RRC) team. Lead Daily Huddle call and report out on active referrals to other members of the organ team. Provide referral response to hospitals on potential organ donors, including onsite response per IDN protocols. Collaborate with hospital staff over the phone and in person to collect clinical information regarding potential organ donors utilizing information from medical records, medical history, and current health status. Collaborate with hospital staff over the phone and in person to ensure the donation opportunity is maintained. Support hospital partners onsite during the brain death testing process. Ensure effective verbal and written communication and collaboration with hospital staff, physicians, related donation agencies, and other Iowa Donor Network team members to maximize organ donation. Provide the IDN Organ Resource Supervisor (ORS) with a thorough chart review for donor suitability determination and medical management. Submit referral feedback via established internal forms to foster process improvement. Participate in process improvement and quality assurance activities. Actively participate in required RRC team and Organ team meetings. Position Qualifications and Education Requirements: Associate degree in nursing or allied health science or equivalent experience required. Licensed RN, Paramedic or RRT preferred. Minimum of 2 years of experience in a healthcare setting or hospital preferred. Minimum of 2 years of previous experience in organ donation. Skills and Abilities: Demonstrated ability to work in a fast-paced environment with a focus on timely, correct results. Exceptional ability to review medical information and communicate efficiently across multiple channels. Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Ability to prioritize tasks and to delegate them when appropriate. Ability to function well in a high-paced and at times stressful environment. Proficient with Microsoft Office Suite or related software. Ability to provide excellent customer service to a diverse audience. Physical Requirements: Must receive required vaccines based on outlined schedules to protect our employees, healthcare personnel, donors, recipients, and families we may come into contact. (e.g., Influenza obtained annually by December 1st and COVID vaccine upon required timeline.) Work rotating on-call, variable schedule including days, nights, weekends, and holiday. Maximum base shifts per month is 11. Must have ability to assist outside the posted schedule. During peak, prolonged periods of donor case activity, must have the ability to travel within the service area (state of Iowa) and fill role of Referral Response Coordinator. Possible mental and visual fatigue associated with fast-paced, detailed work. Express ideas verbally and convey detailed or important spoken information. Receive detailed information through oral and auditory communication. Organizational Responsibilities: It is required that IDN employees demonstrate commitment to the mission and vision, maintain effective communication, exhibit teamwork, respect diversity, follow policies and procedures, maintain confidentiality of all donor, recipient and organizational information, demonstrate accuracy and thoroughness while meeting productivity standards, observe safety and security procedures, be consistently punctual and dependable, actively participate in performance improvement activities and continually demonstrate behavioral expectations and core values. Employee's obligation to maintain the confidentiality of information shall survive the termination of employee's employment with IDN. All requirements are subject to modifications to reasonably accommodate individuals with disabilities. This in no way states or implies that these are the only duties to be performed in this position. I will be required to follow any other job-related instructions and to perform any other job-related duties requested by my supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, I know that I must possess the abilities or aptitudes to perform each duty proficiently. I realize neither the job description nor this document creates an employment contract, implied or otherwise, other than an “at will” employment relationship.

Answers customer calls in a timely and professional manner Takes sales orders, diagnoses product issues, assists with warranty concerns and returns products as necessary Assists customers with delivery dates, open order status, assembly concerns and general account maintenance as requested Assists customers with technical support and troubleshooting of field issues Communicates with all departments to source answers to questions and concerns Provides continual follow up with customers and coworkers to ensure all are informed Understanding the office workflow and use of office equipment Works with product coordinators on new product development and enhancements. Requirements · Must have outgoing, positive personality and good with people · Must be self motivated and driven with the ability to multitask · Should have excellent problem solving abilities · Must have mechanical abilities · Must be a team player with strong communication skills · Basic computer skills of Word, Excel, and Outlook · Must have professional and friendly telephone skills · Must be detail oriented, personable, and assertive when necessary

The Patient Services Coordinator (PSC) is the face of the clinic and the patient's guide throughout his or her Journey to better hearing. The PSC is responsible for coordinating all aspects of patient care. This includes providing a professional and inviting front office experience, managing the clinic schedule and patient accounts, maintaining patient records, organizing special events, leading retention efforts and more. The PSC is an essential component of the Clinic Team and a steward of its resources. At Audibel, a subsidiary of Starkey, we are setting a new standard for excellence in hearing healthcare with commitment to our Patient Journey philosophy. This philosophy is driven solely by the special needs of our patients and our commitment to serve them. That means carefully guiding our patients on how to choose the best style and technology to enhance their lifestyle. Schedule: Monday - Friday; 8:30 AM - 5:00 PM Our Culture * An experienced team built around a culture of professional growth and knowledge-sharing. * We celebrate innovation - providing our patients with the most innovative technology and the most effective hearing devices. * We serve with passion, purpose and excellence. * Total Team Approach - Our staff functions together as a cohesive group of hearing professionals. * We coordinate the individual expertise of all staff members to provide the best possible care for our patients. You Will Ensure a Positive Patient Experience * Immediately acknowledge, greet and service all guests in a friendly, professional manner. * Check patients in and out of patient management software, track orders/sales and maintain daily, weekly and monthly reports. * Utilize elevated customer service approach and communication style when working with patients. * Direct and answer calls in a timely, professional fashion. You Will Provide Administrative Assistance * Strategically manage patient schedule on behalf of Clinic Team. * Understand, support and track current marketing initiatives for the clinic. * Organize office, maintain supplies, and ensure accurate patient files. * Protect Patients Privacy, collect insurance information, and complete insurance Authorization. * Maintain day-to-day operational procedures. You Will Complete Varied Tasks * Lead morning team meeting on behalf of Clinic Team at the start of each day. * Make deposits (transportation required) and maintain cashbox. * Reconcile all deposits daily and report weekly. Results- Performance measures * Patient Retention * Patient Referrals/Reviews * Schedule Efficiency * Collected Payments * Accurate Data/Patient Files Other Duties * Support Northland Employee Corporate and/or Department guidelines. * Check and verify quality. * React to change productively and handle other essential duties as assigned. * Assist with development of clinic performance. You Will Need * High school diploma preferred or equivalent work history. * 1-2 years' experience in a customer service, medical reception, or retail position preferred. * Proficient computer skills and knowledge of Microsoft Office Programs. * Industry familiarity encouraged. * Ability to manage all confidential information with complete discretion. ________________________________________ The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. This job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors Salary and Other Compensation: The annual hourly rate for this position is between $16.29 - $19.95 per hour. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate. #LI-HW1 #Audibel #VitalityAI

The Patient Services Coordinator (PSC) is the face of the clinic and the patient's guide throughout his or her Journey to better hearing. The PSC is responsible for coordinating all aspects of patient care. This includes providing a professional and inviting front office experience, managing the clinic schedule and patient accounts, maintaining patient records, organizing special events, leading retention efforts and more. The PSC is an essential component of the Clinic Team and a steward of its resources. At Audibel, a subsidiary of Starkey, we are setting a new standard for excellence in hearing healthcare with commitment to our Patient Journey philosophy. This philosophy is driven solely by the special needs of our patients and our commitment to serve them. That means carefully guiding our patients on how to choose the best style and technology to enhance their lifestyle. Schedule: Monday - Friday; 8:30 AM - 5:00 PM Our Culture An experienced team built around a culture of professional growth and knowledge-sharing. We celebrate innovation - providing our patients with the most innovative technology and the most effective hearing devices. We serve with passion, purpose and excellence. Total Team Approach - Our staff functions together as a cohesive group of hearing professionals. We coordinate the individual expertise of all staff members to provide the best possible care for our patients. You Will Ensure a Positive Patient Experience Immediately acknowledge, greet and service all guests in a friendly, professional manner. Check patients in and out of patient management software, track orders/sales and maintain daily, weekly and monthly reports. Utilize elevated customer service approach and communication style when working with patients. Direct and answer calls in a timely, professional fashion. You Will Provide Administrative Assistance Strategically manage patient schedule on behalf of Clinic Team. Understand, support and track current marketing initiatives for the clinic. Organize office, maintain supplies, and ensure accurate patient files. Protect Patients Privacy, collect insurance information, and complete insurance Authorization. Maintain day-to-day operational procedures. You Will Complete Varied Tasks Lead morning team meeting on behalf of Clinic Team at the start of each day. Make deposits (transportation required) and maintain cashbox. Reconcile all deposits daily and report weekly. Results- Performance measures Patient Retention Patient Referrals/Reviews Schedule Efficiency Collected Payments Accurate Data/Patient Files Other Duties Support Northland Employee Corporate and/or Department guidelines. Check and verify quality. React to change productively and handle other essential duties as assigned. Assist with development of clinic performance. You Will Need High school diploma preferred or equivalent work history. 1-2 years' experience in a customer service, medical reception, or retail position preferred. Proficient computer skills and knowledge of Microsoft Office Programs. Industry familiarity encouraged. Ability to manage all confidential information with complete discretion. ________________________________________ The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. This job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors Salary and Other Compensation: The annual hourly rate for this position is between $16.29 - $19.95 per hour. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate. #LI-HW1 #Audibel #VitalityAI

Job Description The Aspira Customer Service Center provides 24/7/365 inbound and outbound customer support, addressing inquiries, reservations, and purchases while adhering to company policies and contractual obligations. Position Purpose and Impact Seeking a Part-Time Customer Service Representative located in Indiana. The Customer Service Representatives manages inbound and outbound customer interactions, assisting with reservations, permits, and general inquiries. The role focuses on delivering exceptional service to foster long-term customer loyalty. This is a fully remote, part-time, position working approximately 29 hours per week. Responsibilities Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues. Follow established processes to assist customers with reservations, ticketing, permits, and other services. Effectively transfer customers to the appropriate department when needed. Seek management support when necessary for complex issues or escalations. Document customer interactions accurately according to company standards. Update customer accounts and system information accurately. Meet individual KPIs and support department goals for customer service excellence. Adhere to company policies, procedures, and performance standards. Complete all required training and coaching within set timeframes. Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work. Contribute to a positive team environment by delivering best-in-class service and supporting department goals. Perform other duties as assigned to support the contact center. A flexible schedule is required, including evening or weekend hours Desired Qualifications Strong customer service skills with a professional, calm demeanor. Ability to listen attentively, demonstrate empathy, and respond to customer needs. Builds rapport with customers through friendly and professional interactions. Proficient in following scripts and documenting customer interactions. Demonstrates ownership and accountability, ensuring customers receive exceptional service. Strong communication skills, both verbal and written, with excellent attention to detail. Desired Education and Experience High School Diploma or equivalent. 1+ years of inbound contact center experience. 2+ years of customer-facing experience in a service role. Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint). Typing speed of 50+ words per minute and proficiency with telecommunication tools, chat, and SMS. Desired Hardware and Software Competency Basic proficiency in Microsoft Office Suite. Familiarity with contact center software (e.g., Amazon Connect, Verint) is a plus. General internet skills and the ability to use various online tools. General Physical Demands The below physical demands are representative of those required to successfully perform the essential functions of this job. Visual Acuity: Close visual acuity to read and analyze data on a computer monitor. Hearing Ability: Must be able to communicate effectively in person, over the phone, and through electronic media. Manual Dexterity: Operation of a phone, keyboard, mouse, and general office equipment. Repetitive Motion: Regular and consistent use of hands and fingers for typing, writing, and other computer-related tasks. Lifting and Carrying: Occasional lifting and carrying of office supplies and materials weighing up to 10 pounds. Sedentary Work and Body Position: The majority of work is performed while stationary or sitting at a desk or computer workstation. Prolonged periods of sitting and working on a computer are required. The ability to maintain the required body positions for extended periods, including sitting and using a computer is required. An ability to move within an office setting as well as departing and returning to a workstation punctually for assigned breaks periods is required.