Press space or enter keys to toggle section visibility OVERVIEW/BASIC FUNCTION Job duties include but are not limited to: * Provide our guests with 5-star ultra-luxury customer service thriving to go the extra mile at all times by being intuitive, refined and engaging
* Assist hotel team with responsibility to ensure the protection of guests, patrons, and associates; their property, hotel property, building and grounds. Enforce hotel rules, regulations, and policies as well as the departments rules, policies, and standards.
* Handles all guest interactions with the highest level of hospitality and professionalism; resolves customer complaints; assist customers with inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
* Respond to all emergency calls including Emergency Response team calls,
* Display complete knowledge of the fire/life System and all support systems, their functions and emergency response procedures.
* Patrol property noting and correcting safety, security, and fire hazards. Able walk/run upstairs carrying a fire extinguisher.
* Share duties in Security Operations Center with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, lost & found & key control.
* Write comprehensive incident reports involving thefts, internal/external guest injuries, damaged property, unusual occurrences, normal patrolling results and conduct thorough investigations. Maintain report records, assist and follow-up on investigations.
* Patrol the interior, exterior and perimeter of property via foot and cart to preserve order and protect property and assets in different environmental situations.
* Provide basic security services, key control, guest, and function room lock problems/reprogramming, guestroom safe malfunctions, and lock out.
* Provide basic First Aid/ CPR when needed.
* Project an image of friendliness, professionalism, and willingness to provide personalized services to all property guests, workers, and neighboring businesses, whether over the phone or in person.
* Works harmoniously and professionally with co-workers and supervisors
* Maintain professional attitude when handling any crises.
* Be able to work with minimal supervision
* Maintain confidentiality of guest information and pertinent hotel data.
QUALIFICATIONS
Experience. Experience as a Security Officer for a luxury or ultra-luxury property.
Education. High school or equivalent
General Skills:
* Refined verbal and written communication skills
* CPR/AED/First Aid Certificates preferred
* At least 1+ years of security experience, preferably within luxury or ultra-luxury hotels
* Strong problem-solving skills.
* Reading, writing and oral proficiency in the English language.
* Proficient in basic computer skills and able to perform job functions with attention to detail
* Strong communication and interpersonal skills.
* Must be flexible with schedule - Able to work weekdays, weekends, holidays, & any shifts dependent on business needs.
* Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Pay: The pay rate for this position is between $27.35 - $30.39/hour. This is the pay range for this position that the Hotel reasonably expects to pay. Decisions regarding individual rates will be based on a number of factors, such as experience, type of hotel luxury experience and/or Fine Dining Restaurant Experience.
About Us
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Rosewood Sand Hill, a luxury hotel in Menlo Park, California, opened in 2009. Nestled on 16 acres of pristine property in Silicon Valley, the five-star rated hotel offers a retreat for Bay Area executives and entrepreneurs, as well as local residents and visitors. The historic California ranch-style architecture melds with fragrant gardens and stunning views of the Santa Cruz Mountains to create a unique atmosphere that appeals to all types of guests.
Rosewood Sand Hill provides 121 guest rooms that are perfect for relaxing or rejuvenating with resort-like amenities and high-quality service. Guests can indulge at Sense, A Rosewood Spa, or delight in the freshest local ingredients at Madera Restaurant. There are many different experiences available at this beautiful property; whether you're looking for a peaceful getaway or a lively place to dine and drink, Rosewood Sand Hill has something for everyone.
$27.4-30.4 hourly 2d ago
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Talent Acquisition Manager
Rosewood Hotels & Resorts 4.7
Rosewood Hotels & Resorts job in Menlo Park, CA
Press space or enter keys to toggle section visibility The Talent Acquisition Manager will take the lead to ensure Rosewood Sand Hill becomes the most progressive and innovative property that attracts world-class talent. This includes leading Employer Branding initiatives, adopting the latest technology in recruiting and designing the best candidate experience for the hotel. The Talent Acquisition Manager is responsible for designing and executing initiatives to attract, evaluate and hire qualified candidates for Rosewood Sand Hill .
Essential Duties and Responsibilities:
* Design and execute recruiting strategies to attract, evaluate and hire qualified candidates.
* Proactively identify and address hiring needs in close partnership with business leaders.
* Evaluate and refine sourcing and selection procedures.
* Liaise with recruitment agencies when required, ensuring competitive rates are negotiated.
* Maintain accurate and complete records of the entire recruitment process.
* Ensure recruitment paperwork is prepared and updated before recruitment, e.g., Authority to recruit, job descriptions, etc.
* Keep abreast of industry trends and introduce innovative recruitment techniques.
* Promote diversity in the workplace and ensure recruiting strategies attract diverse candidates.
* Design and deliver on the best-in-class Candidate Experience components, including Job Crafting, Assessment, Feedback, Interview, Onboarding, and Alumni Engagement.
* Manage the overall relationship with top target schools and institutions. Oversees campus recruiting and student marketing activities.
* Maintain talent pipelines with potential candidates and past applicants for future staffing needs.
* Organize recruitment events to establish a strong employer brand at Career Fairs and College/University open days as requested to represent opportunities within Rosewood Sand Hill and Rosewood Hotels.
* Contribute to the company's strategic planning regarding employee development and engagement.
* Leverage the latest recruiting technology, tools, and software (e.g., LinkedIn, Application Tracking System) to achieve cost efficiency and deliver excellent candidate experience.
* Ensure all vacancies assigned are filled in a timely manner in line with Rosewood Sand Hill authorized headcount and budget for the associate level.
* Workforce planning for future needs considering trends, legislation, and government support packages.
* Maintain a candidate management system to ensure candidates are responded to within the set time.
* Compile job advertisements ensuring maximum coverage of the vacancy, at a minimum of one week on our internal vacancy list.
* Ensure that reference requests are sent and received for all new starters within the probation period and non-satisfactory references are communicated to the head of the department.
* Assisting with recruitment activities by screening candidates, arranging interviews, conducting interviews as designated in line with Rosewood Sand Hill 's interview standards, and dealing with general enquires relating to vacancies in a timely manner.
Employer Branding:
* Lead our employer branding efforts on internal and external social media platforms, including LinkedIn.
* Drive brand awareness of the business to the talent community, to drive application traffic and visibility to our Brand.
Requirements:
* Must have a working knowledge of Federal and California employment laws and regulations.
* Must have an intermediate working knowledge of Microsoft Office and Internet searchability.
* Working knowledge of ADP Workforce Now.
* Ability to understand the flow of Human Resources transaction and processes.
* Must have excellent problem solving/judgment skills with a high level of attention to detail and accuracy.
* Must have strong organizational skills and a proven ability to work under pressure and deadlines.
* Must have a strong sense of urgency to respond to and address all HR-related inquiries timely and professionally from internal and external customers.
* Must effectively draft and professionally prepare written correspondence, e-mails, facsimiles, and memorandums.
* Must possess a proven ability to multitask.
* Must have customer service focus with the ability to listen and understand all internal customers actively.
* Must be comfortable with change and operating in a fast-paced and demanding environment.
* Must be able to behave professionally at all times while exercising very high levels of confidentiality and discretion.
Experience: Minimum one year experience as a Human Resources Manager or Recruitment Manager at a luxury or ultra-luxury hotel/resort.
Education: College degree or equivalent experience.
General Skills: Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain the confidentiality of guest information and pertinent hotel data.
Technical Skills: Ability to organize tasks and assign responsibilities to subordinates; ability to educate staff members to develop their knowledge and skill; thorough understanding of the training process; solid planning skills; thorough knowledge of government labor laws and regulations; thorough knowledge of benefits processing; proficiency with Microsoft Office products; proficiency in ADP preferred.
Language: Required to speak, read and write English and do basic mathematics. Bilingual in Spanish is strongly preferred.
Licenses & Certifications: SHRM OR PHR certification preferred
Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Pay: The salary range for this position is $68,000 to $85,000 annually. This is the pay range for this position that the Hotel reasonably expects to pay. This position is eligible for bonus. Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel luxury experience, location, and education.
About Us
Press space or enter keys to toggle section visibility
Rosewood Sand Hill, a luxury hotel in Menlo Park, California, opened in 2009. Nestled on 16 acres of pristine property in Silicon Valley, the five-star rated hotel offers a retreat for Bay Area executives and entrepreneurs, as well as local residents and visitors. The historic California ranch-style architecture melds with fragrant gardens and stunning views of the Santa Cruz Mountains to create a unique atmosphere that appeals to all types of guests.
Rosewood Sand Hill provides 121 guest rooms that are perfect for relaxing or rejuvenating with resort-like amenities and high-quality service. Guests can indulge at Sense, A Rosewood Spa, or delight in the freshest local ingredients at Madera Restaurant. There are many different experiences available at this beautiful property; whether you're looking for a peaceful getaway or a lively place to dine and drink, Rosewood Sand Hill has something for everyone.
$68k-85k yearly 60d+ ago
Spa Guest Services
Marriott International, Inc. 4.6
Truckee, CA job
Additional InformationPreferred one-year relevant experience encouraged, rotating shift and flexibility to work on weekends and holidays as needed Job Number25200870 Job CategorySpa LocationThe Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States, 96161VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
Pay Range: $21.96-$21.96 per hour
POSITION SUMMARY
Our Spa Specialists play an important role in support of a number of vital Spa functions. At our hotels these associates work to build an experience that is memorable and unique - with Spa services on the side. Our Spa Specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting Spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Spa Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa Specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Spa Specialists - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
$22-22 hourly 2d ago
Massage Therapist (Part Time)
Marriott International, Inc. 4.6
Indian Wells, CA job
Additional Information Job Number25197842 Job CategorySpa LocationRenaissance Esmeralda Resort & Spa Indian Wells, 44400 Indian Wells Lane, Indian Wells, California, United States, 92210VIEW ON MAP SchedulePart Time Located Remotely?N Type Non-Management
Pay Range: $16.50-$16.50 per hour
POSITION SUMMARY
Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa/salon services including retail offerings related to the Spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: Technical, Trade, or Vocational School Degree.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
REQUIRED QUALIFICATIONS
License or Certification: State or Regional Massage License
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
$16.5-16.5 hourly 1d ago
Destination Sales Coordinator
Marriott International, Inc. 4.6
Truckee, CA job
Additional Information Job Number25201460 Job CategorySales & Marketing LocationThe Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States, 96161VIEW ON MAP ScheduleFull Time Located Remotely?N Type Non-Management
Pay Range: $25.00-$25.00 per hour
POSITION SUMMARY
Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
$25-25 hourly 2d ago
Spa Supervisor
Marriott International, Inc. 4.6
Truckee, CA job
Additional InformationFlexible shift Job Number25198465 Job CategorySpa LocationThe Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States, 96161VIEW ON MAP ScheduleFull Time Located Remotely?N Type Non-Management
Pay Range: $27.58-$27.58 per hour
POSITION SUMMARY
Advise employees on general property information, in-house groups, policy changes, or other pertinent information. Answer questions about available services, general property information and amenities. Confirm guest first and last name and type of treatment scheduled prior to beginning treatment. Monitor and stick to time schedule throughout the day. Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed. Promote and sell spa/salon services and retail products. Complete requisitions for additional products, supplies, or equipment. Inspect work areas and tools/equipment to ensure conformance to company standards. Notify Engineering of spa/salon maintenance and repair needs.
Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
$27.6-27.6 hourly 4d ago
Housekeeper
Marriott International, Inc. 4.6
San Carlos, CA job
Additional InformationOpen availability Job Number25200643 Job CategoryHousekeeping & Laundry LocationResidence Inn by Marriott Redwood City San Carlos, 800 East San Carlos Avenue, San Carlos, California, United States, 94070VIEW ON MAP ScheduleFull Time
Located Remotely?N
Position Type Non-Management
Pay Range: $23.83 - $23.83 per hour
POSITION SUMMARY
Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.
No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts - to get it right for our guests and our business each and every time.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
$23.8-23.8 hourly 4d ago
Pastry Cook I- Wedding Cake Decorator
Marriott International, Inc. 4.6
Dana Point, CA job
Additional InformationWedding Cake Decorator Job Number25200782 Job CategoryFood and Beverage & Culinary LocationThe Ritz-Carlton Laguna Niguel, One Ritz Carlton Drive, Dana Point, California, United States, 92629VIEW ON MAP ScheduleFull Time Located Remotely?N
Position Type Non-Management
Pay Range: $31.35-$31.35 per hour
POSITION SUMMARY
Prepare breads and pastries, including preparing doughs and fillings, proofing, baking, and decorating as appropriate. Review Production sheet to understand variety of baked goods to be produced daily. Prepare and cook food according to recipes, quality and presentation standards, and food prep checklists. Maintain kitchen logs for food safety program compliance. Keep Chef informed of excess food items for planning of daily specials. Safely and appropriately use baking and measuring tools/equipment/appliances to prepare baked foods. Follow and ensure compliance with food safety handling policies and procedures, including personal hygiene procedures. Check and ensure correct temperatures of kitchen appliances and food, and report issues to management. Monitor the quality of food prepared and portions served throughout shift.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company policies and procedures, including safety and security; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others and support team to reach common goals; handle sensitive issues with tact, respect, and confidentiality. Serve as a department role model or mentor. Comply with quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move over sloping, uneven, or slippery surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATION
Education: Technical, Trade, or Vocational School Degree.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
$31.4-31.4 hourly 2d ago
Engineer IV
Marriott International, Inc. 4.6
Truckee, CA job
Additional InformationPrevious Experience Preferred, Day shift, Open Availability, Weekend Shifts Job Number25193084 Job CategoryEngineering & Facilities LocationThe Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States, 96161VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
Pay Range: $40.80-$40.80 per hour
POSITION SUMMARY
Inspect, repair, and maintain HVAC, air quality control, and refrigeration equipment. Maintain and conduct daily inspections of the mechanical plant. Monitor and control property temperature. Monitor and analyze energy and utilities usage. Calibrate all controls, gauges, meters, and other equipment. Assemble, install, test, repair, and maintain electrical systems or electronic wiring. Assemble, install, and maintain pipe assemblies, fittings, valves, etc. Perform routine pool and spa maintenance.
Follow all company and safety and security policies and procedures; report maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards and anticipate and address guests' service needs. Speak with others using clear and professional language. Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Reach overhead and below the knees. Move in confined or elevated spaces. Move over sloping, uneven, or slippery surfaces. Move up and down stairs, service ramps and/or a ladder. Grasp, turn, and manipulate objects of varying size and weight. Assist with moving, lifting, carrying, and placing of objects weighing in excess of 100 pounds. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: Technical, Trade, or Vocational School Degree.
Related Work Experience: At least 3 years of related work experience.
Supervisory Experience: No supervisory experience.
REQUIRED QUALIFICATIONS
License or Certification: EPA Universal Certification
Driver's License
HVAC Certification
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
$40.8-40.8 hourly 2d ago
Guest Experience Expert
Marriott International, Inc. 4.6
Truckee, CA job
Additional InformationPreferred one-year relevant experience required, rotating Shift, Weekends, Holidays as needed Job Number25195850 Job CategoryRooms & Guest Services Operations LocationThe Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States, 96161VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
Pay Range: $23.62-$23.62 per hour
POSITION SUMMARY
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
$23.6-23.6 hourly 1d ago
Inspector-rooms
Marriott International, Inc. 4.6
Truckee, CA job
Additional InformationFlexible Shift, Weekends, Holidays, One-year relevant experience required Job Number25204416 Job CategoryHousekeeping & Laundry LocationThe Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States, 96161VIEW ON MAP
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
Pay Range: $24.43-$24.43 per hour
POSITION SUMMARY
Enter status of rooms cleaned. Complete checklists to report cleanliness and condition of each assigned area. Complete required Housekeeping paperwork. Identify room assignments and type of cleaning required for each room. Inspect guest rooms after being cleaned by Housekeeper. Respond promptly to requests from guests and other departments. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Visually verify and interpret written documents. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATION
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
$24.4-24.4 hourly 1d ago
Server Living Room Lodge
Marriott International, Inc. 4.6
Truckee, CA job
Additional Information Job Number25202533 Job CategoryFood and Beverage & Culinary LocationThe Ritz-Carlton Lake Tahoe, 13031 Ritz Carlton Highlands Court, Truckee, California, United States, 96161VIEW ON MAP ScheduleFull Time Located Remotely?N Type Non-Management
Pay Range: $16.50-$16.50 per hour
Tip Eligible: Y
POSITION SUMMARY
Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
$16.5-16.5 hourly 2d ago
Esthetician
Marriott International, Inc. 4.6
Half Moon Bay, CA job
Additional InformationOn Call Job Number25200838 Job CategorySpa LocationThe Ritz-Carlton Half Moon Bay, One Miramontes Point Road, Half Moon Bay, California, United States, 94019VIEW ON MAP SchedulePart Time Located Remotely?N Type Non-Management
Pay Range: $17.47-$17.47 per hour
POSITION SUMMARY
Provide waxing and skincare services to guests. Assess guest needs, inquire about contraindications, and examine skin, hair, or nails to evaluate condition, appearance, and appropriateness of scheduled service. Determine and advise guests on proper skin, hair, or nail care and recommend home care regimens. Promote and sell spa/salon services and retail products. Escort guests to and from treatment rooms. Set up workstation and/or treatment room with necessary products, equipment, and supplies to ensure guest comfort and safety. Clean, maintain, and sterilize tools. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by stopping service and informing supervisor/manager. Maintain current licensure in service area.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: Technical, Trade, or Vocational School Degree.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
REQUIRED QUALIFICATIONS
License or Certification: Valid State Esthetician License
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
$17.5-17.5 hourly 2d ago
Seasonal Massage Therapist
Marriott International, Inc. 4.6
Coronado, CA job
Additional Information Job Number25197938 Job CategorySpa LocationCoronado Island Marriott Resort & Spa, 2000 Second Street, Coronado, California, United States, 92118VIEW ON MAP SchedulePart Time Located Remotely?N Type Non-Management Pay Range: $17.25-$17.25 per hour
Tip Eligible: Y
Other Compensation: Staff Charge Eligible
POSITION SUMMARY
Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa/salon services including retail offerings related to the Spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: Technical, Trade, or Vocational School Degree.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
REQUIRED QUALIFICATIONS
License or Certification: State or Regional Massage License
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
$17.3-17.3 hourly 1d ago
Guest Environment Expert
Marriott International, Inc. 4.6
Irvine, CA job
Additional Information Job Number25204415 Job CategoryHousekeeping & Laundry LocationResidence Inn by Marriott Irvine John Wayne Arpt/Orange Coun, 2855 Main Street, Irvine, California, United States, 92614VIEW ON MAP SchedulePart Time Located Remotely?N Type Non-Management
Pay Range: $24.85-$24.85 per hour
POSITION SUMMARY
Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Guest Environment Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Guest Environment Expert makes sure the spaces in the hotel help create a great guest experience.
No matter what position you are in, there are a few things that are critical to success - ensuring a safe work place, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Environment Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Environment Experts - to get it right for our guests and our business each and every time.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
$24.9-24.9 hourly 1d ago
Guest Relations Manager
Montage Hotels & Resorts 4.5
Laguna Beach, CA job
The Guest Relations Manager is responsible for the management and day-to-day operations of the Guest Relations department. This is an integral position held accountable for the seamless movement of guests in and out of the hotel. The Guest Relations Manager is flexible, proactive, resourceful, efficient, and always acts with a high level of professionalism.
ESSENTIAL FUNCTIONS
Job duties include; although are not limited to:
Effectively leading and managing the Guest Relations team
Guaranteeing that staff is adequately briefed on pertinent information regarding arrivals, VIP's and daily group activities
Creating and maintaining positive rapport and relationships with local community leaders and vendors alike
Staying informed of the latest offerings within the community to guarantee the guest experience is exceptional
Ensuring excellent customer service is provided to guests throughout their stay
Selecting, training, and scheduling front desk Associates
Maintaining new procedures for Guest Relations operations that improve processes and communication
Ordering supplies and maintaining an appropriate level of inventory
Communicating and developing front desk Associates to ensure all standards are met on a consistent basis
Performing additional duties as assigned that may be outside of the normal scope based on business needs
QUALIFICATIONS
College degree preferred
2 to 3 years leadership experience in a luxury hotel
Exceptional guest recovery skills
Enjoy interacting with people in a fast paced environment
Excellent organizational and time management skills
Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
Must possess a positive attitude
Must be willing to participate in a learning environment
Must integrate company values throughout all interactions
Must be able to quickly adapt and effectively use new software products
Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands
PHYSICAL REQUIREMENTS
Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to bend, stoop, squat and stretch to fulfill tasks. Must be able to lift up to 35 lbs on a regular basis. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
$56k-85k yearly est. 1d ago
Hotel Engineers / Maintenance
Warwick Hotel 4.0
San Francisco, CA job
S AND RESORTS
Warwick Hotels and Resorts is a refined collection of more than 50 luxury hotels and resorts around the world - from New York to Paris, Geneva to Bali, and Barcelona to Bangkok. All of our sumptuous hotels can be found in prime locations in some of the world's finest business and leisure destinations.
Launched in 1980, Warwick Hotels and Resorts offers a unique collection of luxury hotels that boast a warm welcome and opulent ambiance throughout the world. Known for our quality and unique sense of style, Warwick Hotels and Resorts offers guests, who are looking for out of this world travel experiences, the perfect balance of quality, authenticity, luxury standards, and prime location.
We are proud of our passion, our people, and our commitment to delivering the ultimate hotel experience
Job description
Warwick Hotel is looking for someone to join our Maintenance and Engineering Department.
We have a great team, varied work, and are conveniently located near Union Square and multiple transportation lines.
This position responsible for assisting the Engineering Department with work orders, routine maintenance and repairs, inspections, and other tasks required to keep the building in good functioning condition. There are many systems needed to keep the hotel and restaurant in working order, and every day will be a little different.
You will be working under an experienced supervisor who can provide training on the needed skills.
Expectations
Respond to requests (work orders) for all guest rooms. Respond to repairs including restaurant, kitchen, meeting rooms, lobby, public restrooms, hallways, administrative offices, and building exterior. Follow weekly schedule of preventative maintenance
Inspect and service all machinery according to requirements Perform touch-ups and repaint all areas as required - keep records of color and paint needs Patch wallboard as needed to repair and maintain a finished appearance. Track and schedule required service procedures for safety and security equipment such as hold up and alarm door, fire extinguishers and range guard (kitchen) systems, and fire alarm and fire safety equipment
Perform repair and preventative maintenance of kitchen equipment --stoves, broilers, refrigeration, dishwasher, water heater, drains & water fixtures.
HVAC-As part of preventative maintenance program, change air filters throughout building. Repair heaters and boilers, fans and ventilators.
Requirements :
1+ years maintenance/repair/engineering experience
Preferred - experience with electrical, HVAC, restaurant machinery, carpentry, painting, repair or similar
Written and verbal communication skills Sound judgment
Schedule :
This position is Full-Time and requires and may require some weekend shifts. Tentative schedule: Tuesday and Wednesday from 7:30 am until 3:30 pm and Thursday, Friday, and Saturday from 3 to 11 pm. Schedules are subject to change pending occupancy levels.
Compensation and Benefits:
We offer an attractive wage scale, employee discounts, excellent medical and dental benefits, and a 401 (k) program. Regular review schedule with the opportunity for promotion and/or to grow with the company.
Job Type: Full-time
Pay: $25 to $28 per hour DOE
$25-28 hourly Auto-Apply 15d ago
Assistant Director of Talent & Culture
Rosewood Hotels & Resorts 4.7
Rosewood Hotels & Resorts job in Menlo Park, CA
Press space or enter keys to toggle section visibility OVERVIEW/BASIC FUNCTION: Responsible for supporting and assisting the Director of Talent & Culture. Managing in a supervisory capacity all functions of the Talent & Culture department by overseeing day-to-day HR operations within a hotel or hospitality establishment, including recruitment, employee relations, performance management, training and development, ensuring compliance with labor laws, and fostering a positive employee culture that aligns with the company's values, all while contributing to the overall guest experience.
Key Responsibilities:
* Talent Acquisition and Onboarding:
* Assist in managing the recruitment process, including sourcing candidates, conducting interviews, and facilitating onboarding procedures for new employees.
* Develop and implement strategies to attract and retain top talent within the hospitality industry.
* Employee Relations:
* Address employee concerns and grievances promptly and effectively, ensuring fair and consistent resolution.
* Investigate employee complaints and disciplinary issues as needed, adhering to company policies.
* Facilitate open communication between employees and management to maintain a positive work environment.
* Performance Management:
* Support line managers in conducting performance reviews and goal setting for employees.
* Implement performance improvement plans for employees requiring additional development.
* Monitor employee performance metrics and identify areas for improvement.
* Training and Development:
* Collaborate with department heads to identify training needs and develop comprehensive training programs.
* Deliver training sessions on company policies, procedures, guest service standards, and compliance requirements.
* Manage the employee learning management system to track training completion and progress.
* Compensation and Benefits:
* Administer employee benefits programs, ensuring compliance with company policies and regulations.
* Assist in the development and implementation of compensation strategies, including salary adjustments and bonus programs.
* Compliance and Legal:
* Maintain knowledge of relevant California employment laws and regulations, ensuring the company adheres to compliance standards.
* Monitor employee records and documentation to ensure accuracy and legal compliance.
* Employee Engagement:
* Organize employee recognition programs and events to foster a positive work culture and boost morale.
* Conduct employee engagement surveys and analyze feedback to identify areas for improvement.
* Reporting and Analysis:
* Generate regular HR reports and metrics to track key performance indicators (KPIs) related to staffing, turnover, and employee satisfaction.
* Analyze data to identify trends and make recommendations for strategic HR initiatives.
Required Skills and Qualifications:
* Bachelor's degree in Human Resources, Business Administration, or related field
* Experience: Minimum three years' experience as a hotel/resort T&C Manager, preferably in a luxury or ultra-luxury environment in California.
* Strong understanding of US employment laws and regulations
* Excellent communication and interpersonal skills to build relationships with employees and managers
* Ability to manage multiple priorities and work independently, strong problem solving required
* Proficiency in HR software and data analysis tools
* Strong commitment to promoting diversity, equity, and inclusion within the workplace
Language: Required to be proficient to speak, read and write English. Spanish speaking preferred.
Computer: Proficient in Word, PPT, Outlook, Excel
Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Pay: The salary range for this position is $95,000 to $115,000 annually. This is the pay range for this position that the Hotel reasonably expects to pay. This position is eligible for bonus. Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel luxury experience, location, and education.
About Us
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Rosewood Sand Hill, a luxury hotel in Menlo Park, California, opened in 2009. Nestled on 16 acres of pristine property in Silicon Valley, the five-star rated hotel offers a retreat for Bay Area executives and entrepreneurs, as well as local residents and visitors. The historic California ranch-style architecture melds with fragrant gardens and stunning views of the Santa Cruz Mountains to create a unique atmosphere that appeals to all types of guests.
Rosewood Sand Hill provides 121 guest rooms that are perfect for relaxing or rejuvenating with resort-like amenities and high-quality service. Guests can indulge at Sense, A Rosewood Spa, or delight in the freshest local ingredients at Madera Restaurant. There are many different experiences available at this beautiful property; whether you're looking for a peaceful getaway or a lively place to dine and drink, Rosewood Sand Hill has something for everyone.
$95k-115k yearly 60d+ ago
CONCIERGE BUTLER SUMMIT SUITES
Caesars Entertainment Corporation 3.8
South Lake Tahoe, CA job
This position provides Summit Suite guests with the finest in food, beverage, personal butler/valet services and amenities. KEY JOB FUNCTIONS: * Greets all Summit Suite guests upon arrival and explains facilities, services and attractions available for their comfort and pleasure.
* Serves meals, tea, hors d'oeuvres, cocktails and other food and beverage items in guests' suites.
* Works in conjunction with VIP Services and the Summit Chief Butler and to plan, organize and coordinate cocktail and dinner parties, receptions, entertainment and other special functions and services on request.
* Assists guests in unpacking, packing and the selection, care and maintenance of their wardrobe. Coordinates appropriate wardrobe needs, i.e., pressing, dry cleaning, and polishing shoes.
* In conjunction with VIP Services, arranges for personal services such as haircutting and styling, manicures, massages, etc.
* Remains immediately available during assigned shift to respond to guests' needs and expectations.
* Coordinates various services by notifying Summit Chief Butler/VIP Services of appropriate times to arrange cleaning, turn-down services, limousine arrangements, etc.
* Maintains stock of liquor and bar supplies, hors d'oeuvres, snacks and food items to meet guest needs.
* In conjunction with VIP Services, arranges for provision of special services on request such as birthday cakes, special food or beverages, room decorations, etc.
* Maintains butler pantry and all other assigned areas in a neat and serviceable condition. Reports any deficiencies to Chief Butler or manager, communicates and coordinates corrective action.
* Maintains confidentiality of allmatters pertaining to our Summit Suite guests.
* Performs duties like washing/polishingsilverware and dishware, ironing, polishing shoes, etc.
* May be called upon to leave propertyto shop for specialty items from local merchants.
* Never at any time discusses or impliesthe necessity of a tip with our guests.
EDUCATION and/or EXPERIENCE:
* High school diploma or equivalent preferred
* Minimum two years experience in hospitality and/or food and beverage services. Previous customer service required, with an emphasis in the Hospitality Industry preferred.
QUALIFICATIONS:
* Excellent communication skills (written and oral)
* Literate and fluent in English
* Flexibility with scheduling
* Mobility to move quickly and easily about Hotel and Restaurant areas.
* Must have the ability to maintain a calm unflappable demeanor during stressful and high volume periods
* Is obliged to maintain an immaculate appearance
* Should have an eye for and be detail oriented
* Will be required to maintain a good attendance record since unexpected absenteeism can create less than stellar guest service and can create a hardship on coworkers
* Must have the ability to work as a cohesive unit and be able to put aside differences of opinion and beliefs for the good of the team and guest service
* Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
* Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures
PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:
* Must be able to lift and carry up to 30lbs
* Mobility to move quickly and easily about Hotel and Restaurant areas.
* Must have the ability to maintain a calm unflappable demeanor during stressful and high volume periods
* Ability to grasp, hold, reach, bend, use a step stool, have hand-eye coordination
* Visual range must include near and far distances
* Auditory range must include immediate environment
* Ability to climb stairs
* Mobility to move quickly and easily throughout the property
Positions that have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.
Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
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