Press space or enter keys to toggle section visibility Overview/Basic Function Clean guest rooms as assigned, ensuring the hotel's established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints. Ensures the confidentiality and security of all guest rooms.
Responsibilities:
* Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
* Ensure that standards are maintained at a superior level on a daily basis.
* Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
* Clean guest rooms by category priority.
* Transport cleaning supplies, amenities and linens to assigned guest room.
* Service assigned guest rooms.
* Empty trash containers.
* Remove all dirty terry and replace with clean par to designated layout
* Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor.
* Replace facial, toilet tissue and bathroom amenities in correct amount and location.
* Inspect condition of bathrobes and replace soiled/damaged ones.
* Remove dirty bed linen and make up bed with clean linen.
* Replace laundry bags and slips.
* Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and. placement of hangers, extra blanket/pillow and luggage rack.
* Dust and polish all furniture.
* Realign furniture to floor plan.
* Open all drawers/doors in check-out rooms and remove items left by guest guests inside.
* Check under bed(s), chairs and sofa for debris and remove if present.
* Inspect condition of all furniture for tears, rips or stains; report any damages to the supervisor.
* Remove all dust, debris and foreign particles from upholstered furniture including crevices and under cushions.
* Dust pictures, frames and mirrors.
* Remove dust and debris on television, VCR, clock radio, remote control and cable box.
* Set correct time on clock; correct TV channel; correct movie rental insert.
* Clean all lamps and light switches; check for proper working order.
* Remove dust, spots and smears from windows, ledges and frames.
* Remove dust, grease and smears from telephones and reposition properly.
* Replace any melted ice buckets and wipe all surfaces dry.
* Remove dust smudges and spills from mini bar (including doors and shelves; ensure it is plugged in and securely locked.
* Remove dust on drapes weekly and realign to correct position daily.
* Inspect condition of amenities in desk, drawers and guest service directory; replace designated amounts at proper locations within the room.
* Remove trash, debris and cobwebs from balcony/patio.
* Inspect condition of planters and plants; remove debris.
* Remove dust, dirt, marks and fingerprints from entrance door(s).
* Ensure presence of fire safety, rate cards and DND sign. Inspect condition and replace as needed.
* Remove dust, dirt and smudges from A/C unit, vents, grids and thermostat Set thermostat in accordance with seasonal instructions.
* Remove dust, stains and marks from all baseboards, ledges and corners.
* Vacuum carpet in guest room.
* Spray room with deodorizer.
* Update status of rooms cleaned on assignment sheet
* Return and restock cart at end of shift.
* Empty vacuum bag and wipe vacuum clean.
* Ensure security of any assigned guest room keys.
* Follow Turndown luxury standards
* Handle guest complaints by following the six step procedures and ensuring guest satisfaction.
* Report any damages or maintenance problems to the Supervisor.
* Turn over any lost and found items from guest rooms to the Supervisor.
* Place any calls or requests using Knowcross.
* Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.
* All other duties as required.
QUALIFICATIONS
Experience Minimum one years' experience cleaning hotel guest rooms.
Education High school diploma.
General Skills Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Technical Skills Knowledge of proper chemical handling procedures; familiarity with cleaning equipment and supplies.
Language Required to speak, read and write English, with fluency in other languages preferred.
Physical Requirements Must be able to exert physical effort in transporting 20LBS pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding. Must be able to walk up and down stairs throughout shift.
Licenses & Certifications None required.
Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Pay: The pay scale for this position is between $25.23 and $28.04/hour. This is the pay range for this position that the Hotel reasonably expects to pay. Decisions regarding individual rates will be based on a number of factors, such as experience, type of hotel luxury experience and/or Fine Dining Restaurant Experience.
About Us
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Rosewood Sand Hill, a luxury hotel in Menlo Park, California, opened in 2009. Nestled on 16 acres of pristine property in Silicon Valley, the five-star rated hotel offers a retreat for Bay Area executives and entrepreneurs, as well as local residents and visitors. The historic California ranch-style architecture melds with fragrant gardens and stunning views of the Santa Cruz Mountains to create a unique atmosphere that appeals to all types of guests.
Rosewood Sand Hill provides 121 guest rooms that are perfect for relaxing or rejuvenating with resort-like amenities and high-quality service. Guests can indulge at Sense, A Rosewood Spa, or delight in the freshest local ingredients at Madera Restaurant. There are many different experiences available at this beautiful property; whether you're looking for a peaceful getaway or a lively place to dine and drink, Rosewood Sand Hill has something for everyone.
$25.2-28 hourly 60d+ ago
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F&B Management Trainee
Rosewood Hotels & Resorts 4.7
Rosewood Hotels & Resorts job in Menlo Park, CA
Press space or enter keys to toggle section visibility ABOUT THE PROGRAM Rosewood Hotel Group's Management Trainee Program invites you to a 12-month accelerated development journey that deep dives into divisional excellence at our property, designed for early career talents to excel in a team leadership role while making a meaningful impact on the guest experience.
Rosewood Hotel Group is committed to inspiring the imagination and unleashing the full potential of our talents. Each day is full of opportunities to enrich the lives of our guests and colleagues. We create new experiences and make new discoveries. With Rosewood, it's not just a career, but a deeply rewarding journey.
Expected Outcome:
* Discover your Calling, your purpose and passion, and create a meaningful impact.
* Discover our hospitality culture and gain a holistic view of our operations.
* Get inspired by the passion of our associates to deliver service excellence.
* Develop your personal leadership style and gain the experience to lead the team.
* Challenge yourself to continuous growth and innovation along your career journey.
YOUR PERSONALIZED DEVELOPMENT JOURNEY
Our associates and the culture we create together - make us leaders in our industry. Here, we trust you to work from the heart, to take the initiative, to bring your passion and personality into what you do every day. Our global portfolio provides an exciting opportunity to work around the world. Learning and growth offerings include:
* Global opportunities for cross-cultural and functional exposure
* Career development lattice for functional and geographic mobility
* Community-driven leadership programs through Rosewood Academy
* Engagement with our senior leaders and future-ready learning experiences
* A life-changing "Discover Your Calling" onboarding program and departmental induction
* A dedicated talent development coach to drive learning experience and talent engagement.
SKILLS DEVELOPMENT
A blend of on-the-job experience, various learning exposures supported by Rosewood Academy, and individual mentoring opportunities with senior leaders will enrich your personal and professional development at Rosewood Hotel Group.
Self-Awareness and Communication
Service Excellence
Business Mindset.
REQUIRED EXPERIENCES & QUALIFICATIONS
* Recent graduate of bachelor's degree with top academic result.
* Less than 2 years of post-graduate work experience.
* At least 2 internships or one 6-month internship experience with leading companies of any industry
* Exceptional communication skills in written and spoken English.
* This job description will be reviewed on a regular basis to incorporate any new responsibilities that reflect the business requirements.
Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Pay: The pay scale for this position is between $29.17 - $32.41/hour. This is the pay range for this position that the Hotel reasonably expects to pay.
Decisions regarding individual rates will be based on a number of factors, such as experience, type of hotel luxury experience and/or Fine Dining Restaurant Experience.
About Us
Press space or enter keys to toggle section visibility
Rosewood Sand Hill, a luxury hotel in Menlo Park, California, opened in 2009. Nestled on 16 acres of pristine property in Silicon Valley, the five-star rated hotel offers a retreat for Bay Area executives and entrepreneurs, as well as local residents and visitors. The historic California ranch-style architecture melds with fragrant gardens and stunning views of the Santa Cruz Mountains to create a unique atmosphere that appeals to all types of guests.
Rosewood Sand Hill provides 121 guest rooms that are perfect for relaxing or rejuvenating with resort-like amenities and high-quality service. Guests can indulge at Sense, A Rosewood Spa, or delight in the freshest local ingredients at Madera Restaurant. There are many different experiences available at this beautiful property; whether you're looking for a peaceful getaway or a lively place to dine and drink, Rosewood Sand Hill has something for everyone.
$29.2-32.4 hourly 60d+ ago
Luxury Residential Security Officer
Four Seasons Hotels Ltd. 4.4
San Francisco, CA job
A luxury hospitality organization in San Francisco seeks an experienced Security Officer to maintain property safety and security. Responsibilities include responding to emergencies and patrols, ensuring guest and staff safety, and compliance with policies. Candidates should have at least a year of security experience, strong communication skills and be fluent in English. Competitive pay and excellent benefits are available including medical, dental, and vacation time.
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$38k-47k yearly est. 1d ago
Remote Account Director, Group Sales - Luxury Global Accounts
Four Seasons Hotels Ltd. 4.4
Remote or San Francisco, CA job
A luxury hotel management company seeks an Account Director, Group Sales in San Francisco. This role requires managing key accounts to drive revenue growth and requires a minimum of 8 years in sales/account management, preferably in luxury hotels. Proven negotiation and strong communication skills are essential. The position offers a salary range of $145,000 to $165,000 USD and encourages applications from a diverse range of candidates.
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$145k-165k yearly 3d ago
Director of Event Planning
Marriott Hotels Resorts 4.6
San Francisco, CA job
Manages event planning functions and staff on a daily basis. Core area of responsibility is the event planning team, including the Senior Event Managers, Event Managers, Associate Event Managers and Administrative Assistants. Position oversees the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Ensures a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events. The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the department.
CANDIDATE PROFILE Education and Experience
High school diploma or GED; 4 years experience in the event management, food and beverage, sales and marketing, or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the event management, food and beverage, sales and marketing, or related professional area.
CORE WORK ACTIVITIES Managing Event Planning Operations
Assigns all events turned over to Event Planning team.
Oversees for turned opportunities' function space and group room blocks.
Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.
Leads execution of activities to support the Event Management strategy.
Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
Leads discussions to review event complexity and proactively avoid service challenges and failures.
Ensures the property is apprised of all groups that will impact property operations.
Manages customer budgets to maximize revenue and meet customer needs.
Maintains inventories to maximize customer satisfaction and revenue opportunities.
Works with highly complex or high profile groups when financial impact will be significant.
Leading Event Planning Team
Leads the catering menu development process.
Champions all standards, policies and procedures for the Event Planning team.
Leads Event Management meetings.
Providing and Ensuring Exceptional Customer Service
Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
Shares plans with property leadership and ensures corrective action is taken to continuously improve guest satisfaction.
Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
Interacts with guests to obtain feedback on product quality and service levels.
Responds to and handles guest problems and complaints.
Strives to improve service performance.
Empowers employees to provide excellent customer service.
Managing the Sales and Marketing Strategy
Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property.
Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions.
Conducting Human Resources Activities
Establishes customer service guidelines so employees understand expectations and parameters.
Ensures employees receive on‑going training to understand guest expectations.
Observes service behaviors of employees and provides feedback to individuals and or managers.
Reviews staffing levels to ensure that guest service and planning needs are met.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
About the Team
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.
Job Info
Job Identification 26210450
Job Category Event Management
Posting Date 01/08/2026, 05:09 PM
Job Schedule Full time
Locations 125 3rd St, San Francisco, CA, 94103, US
Pay Range (US/Canada) $111,000 - $152,000 annually
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$111k-152k yearly 2d ago
Reservation (CORE) Agent
Four Seasons Hotels Ltd. 4.4
California job
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A contemporary business hub with the highest standards of innovative hospitality. At the heart of Silicon Valley, experience a first-hand connection to the region's tech legacy, sports and music venues and discover local adventures blended with artful sophistication. Four Seasons Hotel Silicon Valley brings an inventive approach to creative events, seasonal pop-up experiences, lifestyle facilities and culinary craftsmanship that culminate in the ultimate urban getaway.
Four Seasons Hotel Silicon Valley is proud to provide our guest the highest standards of luxury and personalized service. At Four Seasons we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
The Opportunity:
Four Seasons Hotel Silicon Valley is currently looking for a CORE Agent (Reservation/PBX Operator).
Essential function of the job:
Reporting to CORE Manager, responsibilities and essential job functions include but are not limited to the following:
* Have warm and professional phone polish and demeanor
* Assist with room reservations, In Room Dining Order taking, and manage all incoming calls to the Hotel according to Four Seasons Standards
* Capture sales from in-coming reservations calls and coordinate details of each reservation
* Utilize the "sales tool box" to increase the likelihood of converting calls
* Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests' arrival
* Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations
* Review all guest reservations and profiles daily to prepare for arrivals, using the pre-arrival screen in Opera and Golden. Review includes:
* Essentials and preferences which may have been updated by another hotel and need to be incorporated for this stay
* Pictures must be added to as many profiles as possible to push recognition
* Action preferences by creating departmental notes and traces to notify the department
* Action guest preferences for Incognito or PR profiles ensuring proper profile management of the of the corresponding PR/Incognito profile
* Merge duplicate profiles for arriving guests ensuring the Webmaster profile is maintained as the primary when applicable.
* Check for Same-day arrivals throughout the shift using Golden Dashboard in Key to assist with identifying any arrival that was not captured
* Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests
* Monitors incoming Chat Message via FS Messengers and reply or add other departments to the conversations when appropriate
* Assisting in preparing the welcome letter for the arrival of VIP, Preferred Partner guests etc
* Assist in taking In Room Dining orders with efficient telephone etiquette while obtaining all information necessary to process the guest's order according to Four Seasons Standards
* Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
* Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion
* Comply with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact
* Handle guest complaints in accordance with Four Seasons policy
Qualifications and Skills:
* An experienced customer service professional with excellent phone skills, ability to multitask and have a passion for service and hospitality
* Requires basic computer system skills as well as comfortable communicating over the telephone
* Requires reading, writing and oral proficiency in the English language
* Flexible schedule to include weekends, holidays and nights
* Must provide work authorization document - proof of eligibility to work in the United States of America
* Position requires sitting for long periods of time
What to Expect:
* Competitive Wage
* Wage - $27.31/hour
* Be part of a cohesive team with opportunities to build a successful career with global potential
* Medical, dental, and vision insurance
* Holiday, vacation, and sick pay
* 401k participation with a company matching program
* Complimentary stays at Four Seasons worldwide (subject to availability)
* Free employee meals prepared by the culinary team
* Complimentary dry cleaning of employee uniforms
* Free employee parking
*
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************
$27.3 hourly Auto-Apply 5d ago
California Regional Director of Sales - Luxury Hotels
Marriott Hotels Resorts 4.6
Sunnyvale, CA job
A prominent hospitality company is seeking a Regional Director of Sales to oversee sales strategies across properties in California. The ideal candidate will have over 5 years of experience in hotel sales leadership, strong relationships with key accounts, and a proven track record of revenue growth. This role emphasizes strategic market engagement and team mentorship. Join a company where your leadership can create unmatched experiences for guests.
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$101k-137k yearly est. 2d ago
Hotel Engineers / Maintenance FULL TIME
Warwick Hotel 4.0
San Francisco, CA job
S AND RESORTS
Warwick Hotels and Resorts is a refined collection of more than 50 luxury hotels and resorts around the world - from New York to Paris, Geneva to Bali, and Barcelona to Bangkok. All of our sumptuous hotels can be found in prime locations in some of the world's finest business and leisure destinations.
Launched in 1980, Warwick Hotels and Resorts offers a unique collection of luxury hotels that boast a warm welcome and opulent ambiance throughout the world. Known for our quality and unique sense of style, Warwick Hotels and Resorts offers guests, who are looking for out of this world travel experiences, the perfect balance of quality, authenticity, luxury standards, and prime location.
We are proud of our passion, our people, and our commitment to delivering the ultimate hotel experience
Job description
Warwick Hotel is looking for someone to join our Maintenance and Engineering Department. Below are the hours/schedule for this position and salary. If you are not able to work the hours or the salary range is not with-in what you are comfortable with, please do not apply . Thank you for your consideration.
Hours/Schedule: Subject to change based on Occupancy Levels and covering other maintenance technician. 32-40 hrs per week.
Sun/Mon: OFF
Tue/Wed : 8am - 4:30pm (16 hrs)
Thu - Sat : 2pm - 10:30pm (20-24 hrs)
Salary Range : $25 - $28/hr (Not flexible and unable to offer more at this time.)
We have a great team, varied work, and are conveniently located near Union Square and multiple transportation lines.
This position responsible for assisting the Engineering Department with work orders, routine maintenance and repairs, inspections, and other tasks required to keep the building in good functioning condition. There are many systems needed to keep the hotel and restaurant in working order, and every day will be a little different.
Expectations
Respond to requests (work orders) for all guest rooms. Respond to repairs including restaurant, kitchen, meeting rooms, lobby, public restrooms, hallways, administrative offices, and building exterior. Follow weekly schedule of preventative maintenance
Inspect and service all machinery according to requirements Perform touch-ups and repaint all areas as required - keep records of color and paint needs Patch wallboard as needed to repair and maintain a finished appearance. Track and schedule required service procedures for safety and security equipment such as hold up and alarm door, fire extinguishers and range guard (kitchen) systems, and fire alarm and fire safety equipment
Perform repair and preventative maintenance of kitchen equipment --stoves, broilers, refrigeration, dishwasher, water heater, drains & water fixtures.
HVAC-As part of preventative maintenance program, change air filters throughout building. Repair heaters and boilers, fans and ventilators.(3rd party Vendor will make major repairs)
Requirements :
1+ years maintenance/repair/engineering experience
Preferred - experience with electrical, HVAC, restaurant machinery, carpentry, painting, repair or similar
Written and verbal communication skills Sound judgment
Schedule :
This position is Full-Time and requires and may require some weekend shifts. Schedules are subject to change pending occupancy levels.
Compensation and Benefits:
We offer an attractive wage scale, employee discounts, excellent medical and dental benefits, and a 401 (k) program. Regular review schedule with the opportunity for promotion and/or to grow with the company.
Job Type: Full-time
Pay: $25 to $28 per hour DOE
$25-28 hourly Auto-Apply 38d ago
Busperson - El Jefe
Caesars Entertainment Corporation 3.8
South Lake Tahoe, CA job
Cleans and resets tables in restaurants KEY JOB FUNCTIONS: * Assists the Restaurant Stocker, when needed, to assure there is an adequate supply of china, silver, glassware and other food service accessories at assigned stations at all times.
* Assists the Restaurant Stocker in maintaining the supplies of the service stations.
* Clears tables of all items when customers have left and places soiled dishware into appropriate compartments of the bus tub; disposes of garbage.
* Sets tables for service.
* Assists Restaurant Stocker, when needed, by rolling bus tub cars into kitchen and unloading full bus tubs in designated dish area.
* Escorts guests from podium to assigned station when needed, in a professional, courteous and friendly manner. Removes unneeded silverware and china from table after seating the guests.
* Assists and takes direction from waitstaff in order to promote fast, courteous foodservice to customers.
* Familiarizes self with menu and delivery items so that correct information is given to guests.
* Familiarizes self with, and adheres to, the principles of excellent guest service and interactive skills
Qualifications:
EDUCATION and/or EXPERIENCE:
* High School graduate or equivalent preferred
QUALIFICATIONS:
* Literate and fluent in English
* Above average communication and guest service skills
* Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
* Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures
PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:
* Ability to lift bus tubs weighing up to 30 pounds
* Ability to push-pull bus carts weighing up to 70 pounds
* Ability to grasp, hold, reach, bend, push-pull, use a step stool, have hand-eye coordination
* Ability to constantly walk and stand during shift
* Mobility to move quickly and easily throughout the restaurant and kitchen areas
* Ability to hear and use visual inspection
Positions that have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.
Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
$25k-34k yearly est. Auto-Apply 8d ago
CONCIERGE BUTLER SUMMIT SUITES
Caesars Entertainment Corporation 3.8
South Lake Tahoe, CA job
This position provides Summit Suite guests with the finest in food, beverage, personal butler/valet services and amenities. KEY JOB FUNCTIONS: * Greets all Summit Suite guests upon arrival and explains facilities, services and attractions available for their comfort and pleasure.
* Serves meals, tea, hors d'oeuvres, cocktails and other food and beverage items in guests' suites.
* Works in conjunction with VIP Services and the Summit Chief Butler and to plan, organize and coordinate cocktail and dinner parties, receptions, entertainment and other special functions and services on request.
* Assists guests in unpacking, packing and the selection, care and maintenance of their wardrobe. Coordinates appropriate wardrobe needs, i.e., pressing, dry cleaning, and polishing shoes.
* In conjunction with VIP Services, arranges for personal services such as haircutting and styling, manicures, massages, etc.
* Remains immediately available during assigned shift to respond to guests' needs and expectations.
* Coordinates various services by notifying Summit Chief Butler/VIP Services of appropriate times to arrange cleaning, turn-down services, limousine arrangements, etc.
* Maintains stock of liquor and bar supplies, hors d'oeuvres, snacks and food items to meet guest needs.
* In conjunction with VIP Services, arranges for provision of special services on request such as birthday cakes, special food or beverages, room decorations, etc.
* Maintains butler pantry and all other assigned areas in a neat and serviceable condition. Reports any deficiencies to Chief Butler or manager, communicates and coordinates corrective action.
* Maintains confidentiality of allmatters pertaining to our Summit Suite guests.
* Performs duties like washing/polishingsilverware and dishware, ironing, polishing shoes, etc.
* May be called upon to leave propertyto shop for specialty items from local merchants.
* Never at any time discusses or impliesthe necessity of a tip with our guests.
EDUCATION and/or EXPERIENCE:
* High school diploma or equivalent preferred
* Minimum two years experience in hospitality and/or food and beverage services. Previous customer service required, with an emphasis in the Hospitality Industry preferred.
QUALIFICATIONS:
* Excellent communication skills (written and oral)
* Literate and fluent in English
* Flexibility with scheduling
* Mobility to move quickly and easily about Hotel and Restaurant areas.
* Must have the ability to maintain a calm unflappable demeanor during stressful and high volume periods
* Is obliged to maintain an immaculate appearance
* Should have an eye for and be detail oriented
* Will be required to maintain a good attendance record since unexpected absenteeism can create less than stellar guest service and can create a hardship on coworkers
* Must have the ability to work as a cohesive unit and be able to put aside differences of opinion and beliefs for the good of the team and guest service
* Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
* Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures
PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:
* Must be able to lift and carry up to 30lbs
* Mobility to move quickly and easily about Hotel and Restaurant areas.
* Must have the ability to maintain a calm unflappable demeanor during stressful and high volume periods
* Ability to grasp, hold, reach, bend, use a step stool, have hand-eye coordination
* Visual range must include near and far distances
* Auditory range must include immediate environment
* Ability to climb stairs
* Mobility to move quickly and easily throughout the property
Positions that have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.
Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
$27k-43k yearly est. Auto-Apply 44d ago
Massage Therapist - Part Time
Rosewood Hotels & Resorts 4.7
Rosewood Hotels & Resorts job in Menlo Park, CA
Press space or enter keys to toggle section visibility Overview/Basic Function The Massage Therapist administers professional massage and body treatments to our guests. They must have a thorough knowledge of numerous massage modalities, posses a general understanding of body treatments and be willing to train in our spa's specific massage and body treatment offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests. They must hold and maintain a current city massage license.
Responsibilities
* Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
* Ensure that standards are maintained at a superior level on a daily basis.
* Be on time for your shift, prompt with each appointment and perform services within the appropriate
* time allotted for the service.
* Providing spa, beauty and massage treatments in accordance with Sense Spa standards.
* Follow all spa policies and procedures related to spa services, record-keeping, clientele, equipment and environment.
* Be flexible with your schedule, supporting the needs of the spa.
* Educate, inform and promote spa services to spa clients and employees. Including spa retail product recommendations to clients.
* Inform Lead Therapist of any member concerns, equipment or supply issues.
* Communicate and develop good working relationship with spa staff, and Hotel employees, members and repeat guests.
* Reports all client complaints to Spa Management.
* Ensure that safety procedures are practiced, and any concerns are communicated immediately to the Spa Director.
* Assist with special events and perform other duties as assigned by the Senior Spa Therapist and management.
* Fill in client history record for each client treated.
* Clean spa treatment room between clients and set up the treatment room for the next client, in accordance with Sense Spa standard set-up requirements.
* Maintain a positive attitude and contribute toward a quality work environment.
* Regularly attend, participate in and support training and staff meetings for the spa.
* Provide excellent customer service, massage services, rituals and body therapies to all Sense Spa guests
* All other duties as required.
QUALIFICATIONS
Experience 2-3 years experience as a massage therapist
Education High School Diploma or Equivalent
General Skills
* Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, while maintaining a sense of balance and calm energy
* Resolving problems using good judgment; follow directions thoroughly; work with minimal supervision
* Understand a guest's service needs; provide a high level of customer service; follow and create consistent Sense Spa 'flow'; maintain confidentiality of guest information and pertinent hotel data.
* Must have enthusiasm and possess excellent customer service skills.
* Enjoy working with people and possess a friendly and outgoing personality.
* Excellent communication and listening skills, as well as basic computer knowledge.
* Must be a team player
Technical Skills
Trained and practice Swedish, sports, deep, hot stone, reflexology and aromatherapy massage
Trained in various body therapies and rituals including; vichy, scrubs, and wraps.
Language Required to speak, read and write English, with fluency in other languages preferred.
Physical Requirements Must be able to exert physical effort in transporting up to 50 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
Licenses & Certifications Certified California Massage Therapist.
Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Pay: The pay range for this position is $17.55 per hour. This is the pay range for this position that the Hotel reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel luxury experience, location, and education.
About Us
Press space or enter keys to toggle section visibility
Rosewood Sand Hill, a luxury hotel in Menlo Park, California, opened in 2009. Nestled on 16 acres of pristine property in Silicon Valley, the five-star rated hotel offers a retreat for Bay Area executives and entrepreneurs, as well as local residents and visitors. The historic California ranch-style architecture melds with fragrant gardens and stunning views of the Santa Cruz Mountains to create a unique atmosphere that appeals to all types of guests.
Rosewood Sand Hill provides 121 guest rooms that are perfect for relaxing or rejuvenating with resort-like amenities and high-quality service. Guests can indulge at Sense, A Rosewood Spa, or delight in the freshest local ingredients at Madera Restaurant. There are many different experiences available at this beautiful property; whether you're looking for a peaceful getaway or a lively place to dine and drink, Rosewood Sand Hill has something for everyone.
$17.6 hourly 55d ago
Front Office Manager (Opera PMS knowledge helpful)
Warwick Hotel 4.0
San Francisco, CA job
Compensation: $70,000 to $75,000 Annually DOE
S AND RESORTS
Warwick Hotels and Resorts is a refined collection of more than 50 luxury hotels and resorts around the world - from New York to Paris, Geneva to Bali, and Barcelona to Bangkok. All of our sumptuous hotels can be found in prime locations in some of the world's finest business and leisure destinations.
Launched in 1980, Warwick Hotels and Resorts offers a unique collection of luxury hotels that boast a warm welcome and opulent ambiance throughout the world. Known for our quality and unique sense of style, Warwick Hotels and Resorts offers guests, who are looking for out-of-this-world travel experiences the perfect balance of quality, authenticity, luxury standards, and prime location.
We are proud of our passion, our people, and our commitment of delivering the ultimate hotel experience.
The Warwick Hotel in San Francisco is seeking an energetic individual who is goal-oriented, has great attention to detail and excels in guest service. Come join a team that is ready to learn and follow in the direction of excellence.
POSITION PURPOSE
Oversee the daily operations of the front office. Ensure that the front desk and communications meet hotel standards for maximum guest satisfaction. Act as the main contact for guests and other hotel departments. Opera PMS knowledge helpful!
E SSENTIAL FUNCTIONS
Ensure efficient guest registration, check out, and telephone service. Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements, and deposits are handled correctly.
Observe front desk and ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally, calls are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled courteously and professionally, and ensure follow through.
Direct and train front desk staff and operators. Assist in new-hire and ongoing training. Direct and assist front desk staff and telecommunications in organizing breaks, ensuring that all work is completed efficiently and according to schedule.
Arrive at the workplace on time in full uniform, prepared with tools and all equipment needed for service. Review the current day's expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly, and that other departments are notified of room assignment. Review the daily room availability and inform staff. Check the status of departures daily. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager. \
Ensure all necessary reports and forms are completed daily.
Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
Assist Guest Relations/Receivables as necessary.
Assist in the selection, training, and development of the personal
Any other duties as assigned by the Rooms Division Manager.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Extensive knowledge of the hotel, its services and facilities.
Must have excellent customer relations skills and leadership capability.
Must be detail oriented with outstanding organizational and communication skills.
Must possess basic computational ability.
Must possess basic computer skills.
Must have excellent leadership capability and customer relations skills.
$70k-75k yearly Auto-Apply 30d ago
Director of Housekeeping
Kimpton Hotels 4.4
San Francisco, CA job
Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.
Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.
It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.
What You'll Do
The Director of Housekeeping is responsible for the supervision and coordination of all housekeeping activities regarding the cleaning and maintenance of the property. This is a high energy role for someone who embodies and values Kimpton culture!
Some of your responsibilities include:
* Select, staff, recruit, hire, and train qualified housekeeping candidates.
* In charge of scheduling all regular and irregular cleanings Ex: room carpets, upholstery, and draperies as needed, along with annual or semiannual deep cleaning projects and window cleaning as necessary.
* Responsible for the cleanliness of all common areas, meeting spaces, and public areas of the hotel.
* Review MOD report for room moves, guest issues and special requests
* Responsible for preparing room assignments, distributing keys and assigning floors for all housekeeping staff each morning.
* Communicate with the Front Desk, Sales, and Maintenance Departments to ensure a high quality product and service level is delivered to our guests.
* Assist with guest requests as required.
* Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.
* Review and update systems and supplies purchased for guest room accommodations using budgetary guidelines.
* Train by instruction and practice, both formally and on-the-job; and update staff on any new laws or regulations necessary to safely perform their tasks.
* Maintain good performance and efficiency levels by setting quality standards following hotel procedures and policies.
* Control all expenditures relating to Housekeeping, including, labor, guest room supplies, and all cleaning supplies and equipment.
* Prepare annual housekeeping budget.
* Manages all employees in the Housekeeping Department.
* Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
* Responsibilities include interviewing, hiring, and training, employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
* Act as Manager on Duty when needed.
What You Bring
* Bachelor's degree in hospitality or similar industry preferred.
* 3+ years management experience in boutique hotel industry.
* Basic knowledge of MS Office.
* Flexible schedule, able to work evenings, weekends and holidays.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.
Be Yourself. Lead Yourself. Make it Count.
$67k-101k yearly est. 15d ago
Dual Rate Table Games Supervisor
Caesars Entertainment Corporation 3.8
South Lake Tahoe, CA job
The incumbent in this position is responsiblefor developing an environment that creates excitement for guests and teammembers, promoting and retaining a highly skilled work force, placing specialemphasis on security of Caesars assets. This position is also responsible fordealing casino games as assigned in order to provide a courteous andentertaining experience for Caesars Entertainment guests and generate revenuefor the department
KEY JOB FUNCTIONS:
* Displays a working knowledge of alltable games, house rules, counting methods and procedures covering each.
* Deals one or more games in order toprovide guests with courteous and accurate service and promotes an entertainingenvironment; maintains department standards of games productivity.
* Responsible for actively building andretaining customer relations.
* Hires, trains, motivates, evaluates,and supervises assigned personnel; coaches for success and continuingimprovement of team member skills.
* Assures that all coin and check racksare filled at all times.
* Settles disputes that arise fromguests in the Table Games area, referring those that are very difficult to the Games Manager or Director, Table Games.
* Assures guest development by 1)interacting with guests, 2) modeling interactive skills with guests and fellow teammembers and 3) making comp decisions.
* Remains alert to any unusual orquestionable activities being displayed by any Table Games employee or gamingguest and reports any situations to assigned superior.
* Observes problems or differencesbetween Table Games team members and gaming guests and provides assistance ifnecessary.
EDUCATION and/or EXPERIENCE:
* High School Diploma or equivalent; CollegeDegree preferred
* Two or more years dealing experiencepreferred, with excellent guest service background
QUALIFICATIONS:
* Literate and fluent in English
* Good communication skills, both verbaland written
* Good interpersonal skills, with emphasisin relationship building
* Good problem solving skills
* Good customer service skills, bothinternal and external
* Ability to communicate clearly and tactfully
* Ability to add accurately and figurepayoffs
* Ability to uphold and demonstrate thehighest level of integrity in all situations and recognize standards requiredby a regulated business
* Acts as a role model to other TeamMembers and always presents oneself as a credit to Caesars Entertainment andencourages others to do the same.
* Adheres to all regulatory, company anddepartment policies and procedures
PHYSICAL, MENTAL and ENVIRONMENTALDEMANDS:
* Mustbe able to stand or walk for long periods of time (4 hours).
* Visual and auditory range must includeimmediate environment.
* Mobility to move about the property
* Musthave the manual dexterity to operate a computer and other necessary officeequipment.
* Musthave the ability to push, pull, reach, bend, twist, stoop, and kneel.
Positionsthat have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may berequired to enter public areas from time to time, in connection with theirduties, and may be subject to the same environment.
Disclaimer
This isnot necessarily an exhaustive list of all responsibilities, skills, duties,requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job,management reserves the right to revise the current job or to require thatother or different tasks be performed when circumstances change, (e.g.emergencies, changes in personnel, workload, rush jobs or technicaldevelopments).
Qualifications:
JOB SUMMARY:
The incumbent in this position is responsible for developing an environment that creates excitement for guests and team members, promoting and retaining a highly skilled work force, placing special emphasis on security of Caesars assets. This position is also responsible for dealing casino games as assigned in order to provide a courteous and entertaining experience for Caesars Entertainment guests and generate revenue for the department
KEY JOB FUNCTIONS:
* Displays a working knowledge of all table games, house rules, counting methods and procedures covering each.
* Deals one or more games in order to provide guests with courteous and accurate service and promotes an entertaining environment; maintains department standards of games productivity.
* Responsible for actively building and retaining customer relations.
* Hires, trains, motivates, evaluates, and supervises assigned personnel; coaches for success and continuing improvement of team member skills.
* Assures that all coin and check racks are filled at all times.
* Settles disputes that arise from guests in the Table Games area, referring those that are very difficult to the Games Manager or Director, Table Games.
* Assures guest development by 1) interacting with guests, 2) modeling interactive skills with guests and fellow team members and 3) making comp decisions.
* Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reports any situations to assigned superior.
* Observes problems or differences between Table Games team members and gaming guests and provides assistance if necessary.
EDUCATION and/or EXPERIENCE:
* High School Diploma or equivalent; College Degree preferred
* Two or more years dealing experience preferred, with excellent guest service background
QUALIFICATIONS:
* Literate and fluent in English
* Good communication skills, both verbal and written
* Good interpersonal skills, with emphasis in relationship building
* Good problem solving skills
* Good customer service skills, both internal and external
* Ability to communicate clearly and tactfully
* Ability to add accurately and figure payoffs
* Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
* Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
* Adheres to all regulatory, company and department policies and procedures
PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:
* Must be able to stand or walk for long periods of time (4 hours).
* Visual and auditory range must include immediate environment.
* Mobility to move about the property
* Must have the manual dexterity to operate a computer and other necessary office equipment.
* Must have the ability to push, pull, reach, bend, twist, stoop, and kneel.
Positions that have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.
Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
$38k-49k yearly est. Auto-Apply 20d ago
Barista
Rosewood Hotels & Resorts 4.7
Rosewood Hotels & Resorts job in Menlo Park, CA
Press space or enter keys to toggle section visibility OVERVIEW/BASIC FUNCTION: We are seeking a passionate and service-oriented Barista to join our luxury coffee shop team. The ideal candidate will embody warmth, precision, and a deep appreciation for coffee craftsmanship, delivering an exceptional experience to every guest.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Expertlyprepare a variety of espresso-based and specialty beverages with consistencyand artistry.
* Taste andcalibrate espresso throughout service to ensure optimal flavor and quality.
* Maintain awell-stocked and organized station, ensuring all materials and supplies arereadily available.
* Engageguests with genuine hospitality, offering thoughtful recommendations andsharing coffee knowledge to enhance their experience.
* Uphold thehighest standards of cleanliness and presentation in all preparation andservice areas.
* Serve foodand beverages with grace and efficiency, ensuring a seamless guest experience.
* Conductopening and closing inventory checks, assist with stock control, and supportcost management initiatives.
* Performassigned side work and contribute to team projects and operational tasks asneeded.
* Representthe coffee shop and hotel brand with professionalism and pride, consistentlydelivering elevated guest service.
JOB REQUIREMENTS
* Highschool diploma or equivalent required.
* Minimum of1 year of experience in a similar role, preferably in a luxury or boutique hospitality setting.
* Strong knowledge of coffee preparation, flavor profiles, and brewing techniques.
* Fluent in English; additional language skills are a plus.
* Exceptional communication, presentation, and interpersonal skills.
* Professional demeanor with a commitment to excellence and attention to detail.
* California Food Handler Card preferred.
Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Pay
The pay rate for this position is between $23.70 - $26.34/hour. This is the pay range for this position that the Hotel reasonably expects to pay.
Decisions regarding individual rates will be based on a number of factors, such as experience, type of hotel luxury experience and/or Fine Dining Restaurant Experience.
About Us
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Rosewood Sand Hill, a luxury hotel in Menlo Park, California, opened in 2009. Nestled on 16 acres of pristine property in Silicon Valley, the five-star rated hotel offers a retreat for Bay Area executives and entrepreneurs, as well as local residents and visitors. The historic California ranch-style architecture melds with fragrant gardens and stunning views of the Santa Cruz Mountains to create a unique atmosphere that appeals to all types of guests.
Rosewood Sand Hill provides 121 guest rooms that are perfect for relaxing or rejuvenating with resort-like amenities and high-quality service. Guests can indulge at Sense, A Rosewood Spa, or delight in the freshest local ingredients at Madera Restaurant. There are many different experiences available at this beautiful property; whether you're looking for a peaceful getaway or a lively place to dine and drink, Rosewood Sand Hill has something for everyone.
$23.7-26.3 hourly 5d ago
Spa Desk Agent, Spa (FT)
Montage Hotels & Resorts 4.5
San Diego, CA job
Live Your Passion. Add Your Magic.
At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
If you are an internal applicant, please log into Workday and apply for your application to be considered.
Please Click Here to apply internally.
Spa Desk Agent
SUMMARY
The Spa Desk Agent will provide spa guests with exceptional service when checking into or out of the Spa and/or making Spa reservations, in addition to promoting the retail outlets and increasing retail revenues. This role will contribute to the organization as an active business partner that is responsible for supporting the company's goals, objectives, vision, mission, and values.
ESSENTIAL FUNCTIONS
Major areas of responsibility/ management include, but are not limited to:
Assist in greeting and welcoming guests to the Spa, providing information to any inquiries, help to coordinate all guest requests for services and maintain impeccable cleanliness of the Spa.
Provide services to guests in a timely, courteous and proficient manner.
Assist fellow associates with daily operations to support healthy teamwork and contribute to the success of the Spa.
QUALIFICATIONS
High school or equivalent education required
Minimum 2 -3 years of customer service experience in a hotel or Spa environment
Working knowledge of spa services and products
Possess basic math skills and have the ability to accurately handle billing
Ability to communicate clearly and speak, read, write and understand English eloquently
Advanced skills in Word, Excel, PowerPoint, and Outlook; daily use of nearly all programs will occur
PREFERRED
Prior front desk experience
Luxury hotel experience strongly preferred
Bachelor's Degree
PHYSICAL REQUIREMENTS
Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to lift up to 15 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
The pay scale for Spa Desk Agent is $19 per hour.
The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
$19 hourly Auto-Apply 8d ago
Assistant Director of Spa
Rosewood Hotels & Resorts 4.7
Rosewood Hotels & Resorts job in Menlo Park, CA
Press space or enter keys to toggle section visibility OVERVIEW/BASIC FUNCTION The Assistant Spa Director is responsible for, but not limited to, the day-to day operations of the facility to include: Labor Management of Spa Desk, Locker Room Attendants and Practitioners, Retail COS and Overall Operational Budgets, while establishing and meeting the budget and financial goals of the organization, supporting and implementing Director of Spa and Wellness strategic plan to include marketing initiatives and staff training, acting as the liaison to other revenue centers on property, and professionally represents Rosewood Hotels. The Assistant Spa Director uses the ability to lead and motivate staff to achieve goals and exceed guest expectations.
RESPONSIBILITIES
* Ensures the Rosewood Hotels Experience for members and guests by maintaining the standards set by Rosewood Hotels Mission Statement/Values, Standards and Expectations, and Rosewood Hotels.
* Brand Standards. Adheres to policies of the facility and Rosewood Hotels.
* Develops a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance using the Arch Amenities Group operations template.
* Assists in developing a monthly and yearly management report outlining key facility statistics and a summary of daily operations. Also reports any current or future concerns and forwards recommended changes to the ownership with Account Executive approval.
* Submits all paperwork and financial reporting in accordance with Rosewood Hotels policy.
* Develops and maintains accurate facility maintenance procedures and checklists through routine preventative maintenance and repair.
* Maintains a monthly inventory of supplies, equipment, and products.
* Assists with writing articles or press releases for the facility when applicable.
* Assists with creating a team of service providers to meet all aspects of professionalism and service demands.
* Maintains a fully staffed facility by recruiting, interviewing, hiring, and training all staff.
* Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
* Ensures appropriate facility supervisory coverage through use of a Manager on Duty (MOD) system.
* Assesses all employees progress continually, trains employees, coaches employees with positive reinforcement and disciplines fairly and consistently, participates in annual performance evaluations, and assists in the termination process when necessary.
* Provides excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques. Supervises and follows up on guest requests and comments.
* Assists in creating and implements an effective marketing and public relations strategy in a timely manner.
* Ensures facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
* Ensures fiscal responsibility through efficient scheduling of facility and makes necessary changes to stay within budgetary guidelines.
* Ensures the successful integration of the spa and the fitness facility into the overall operations of the hotel.
* Ensures that the spa is successfully positioned within the respective marketplace by completing a competitive analysis and determining strengths and weaknesses of all significant competitors.
* Implements a strategy to contact conference groups and promotes spa services to attendees.
* Ensures that financial goals are attained by developing and implementing a retail sales plan.
* Assists in establishing service and retail goals for staff and provides guidance on how to achieve them.
* Develops a schedule of seasonal utilization patterns to be used in the budgeting process and effective payroll management.
* Specifies and controls efficient usage of professional products for all services by completing a service cost analysis and implementing an inventory control system.
* Provides necessary financial information to corporate and the clients accounting department for accurate reporting of daily sales and financial performance.
* Ensures an effective inventory system with the par stock levels implemented for spa equipment and supplies.
* Ensures compliance with all state licensing and health requirements.
* Provides reservation procedures using spa software or a manual reservation system.
* Assists in preparing any incident or accident reports and forwards them to the Talent & Culture Department and Rosewood Hotels Executive Team
* Other duties as assigned.
Qualifications
* Minimum of one year of leadership experience in guest-facing sales, retail management, or hospitality operations.
* Demonstrated ability to multitask, prioritize, and organize complex workflows and special projects in a fast-paced luxury environment with ability to work nights, weekends and holidays business needs.
* Strong business acumen, including the ability to interpret operational and financial reports, perform basic business math, and support reporting needs.
* Proven experience managing a P&L and exceeding financial performance targets within hospitality, wellness, or luxury retail.
* Exceptional communication and leadership skills, with the ability to evaluate performance, deliver feedback, and drive continuous improvement.
* A service-first mindset with a deep understanding of the elements that define exceptional guest experiences in Forbes Five-Star environments.
* Track record of leading and inspiring hourly teams, fostering a culture of accountability, engagement, and high service and retail revenue performance.
* Ability to remain poised and effective in high-pressure, high-volume operational settings.
* Strong attention to detail and commitment to upholding brand standards, SOPs, and regulatory compliance.
* Experience in training, coaching, and conflict resolution, with a collaborative, solutions-oriented leadership style.
* Working knowledge of employment law, HR policies, and operational procedures within hospitality.
* Proficiency in computer systems and standard business software, including Excel and/or Google Sheets.
* Background in spa, beauty, or wellness services strongly preferred.
* Flexible availability required, including weekends, evenings, holidays, opening and closing shifts, and the ability to adapt schedules based on business needs.
* Willingness to travel overnight or between locations as operational needs require.
* Minimum of one year of leadership experience in guest-facing sales, retail management, or hospitality operations.
Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Pay
The salary range for this position is $95,000 to $100,470 annually. This is the pay range for this position that the Hotel reasonably expects to pay. This position is eligible for bonus.
Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel luxury experience, location, and education.
About Us
Press space or enter keys to toggle section visibility
Rosewood Sand Hill, a luxury hotel in Menlo Park, California, opened in 2009. Nestled on 16 acres of pristine property in Silicon Valley, the five-star rated hotel offers a retreat for Bay Area executives and entrepreneurs, as well as local residents and visitors. The historic California ranch-style architecture melds with fragrant gardens and stunning views of the Santa Cruz Mountains to create a unique atmosphere that appeals to all types of guests.
Rosewood Sand Hill provides 121 guest rooms that are perfect for relaxing or rejuvenating with resort-like amenities and high-quality service. Guests can indulge at Sense, A Rosewood Spa, or delight in the freshest local ingredients at Madera Restaurant. There are many different experiences available at this beautiful property; whether you're looking for a peaceful getaway or a lively place to dine and drink, Rosewood Sand Hill has something for everyone.
$95k-100.5k yearly 15d ago
AESTHETICIAN
Caesars Entertainment Corporation 3.8
South Lake Tahoe, CA job
Administers all types of skin care, body treatments, waxing, etc. to Harrah's and Harveys guests, providing excellent guest service and ensuring a fun-filled, exciting and entertaining environment where the flawless delivery and execution of outstanding service is paramount.
KEY JOB FUNCTIONS:
* Greets guests using SOS 5 skills and personalized service; offers assistance and/or instruction in the use of the Spa facilities and amenities.
* Directs and assists guests in the proper use of steam room, sauna, and whirlpool bath to ensure the guests satisfaction, safety and well being.
* Performs all types of skin care services offered at Harrah's/Harveys Spa using commonly accepted techniques and compounds.
* Maintains adequate supplies to ensure the flawless delivery of services and a seamless transition from one treatment to the next.
* Maintains a clean and spotless work area.
* Breaks the Harveys Health Club attendant when directed to.
* Reports any safety hazards to the Lead, Supervisor or Manager.
* Maintains up-to-date knowledge of the latest techniques/products for skin care and related spa services.
* Demonstrates a pleasant and enthusiastic demeanor at all times.
EDUCATION and/or EXPERIENCE:
* Nevada Cosmetology or Aesthetician License required
* Two years hotel or resort experience preferred
QUALIFICATIONS:
* Literate and fluent in English
* Excellent guest service skills
* Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
* Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures
PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:
* Ability to occasionally lift up to 30 pounds
* Ability to grasp, use repetitive hand motion, finger dexterity
* Ability to bend, reach
* Ability to hear, talk, see, use visual inspection, have hand-eye coordination
* Frequent sitting and standing
* Ability to occasionally push/pull
* Ability to occasionally use a step stool
* Ability to climb stairs
* Ability to use equipment and machines relating to the spa
* Ability to occasionally tolerate extreme inside temperatures
Positions that have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.
Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
Qualifications:
JOB SUMMARY:
Administers all types of skin care, body treatments, waxing, etc. to Harrah's and Harveys guests, providing excellent guest service and ensuring a fun-filled, exciting and entertaining environment where the flawless delivery and execution of outstanding service is paramount.
KEY JOB FUNCTIONS:
* Greets guests using SOS 5 skills and personalized service; offers assistance and/or instruction in the use of the Spa facilities and amenities.
* Directs and assists guests in the proper use of steam room, sauna, and whirlpool bath to ensure the guests satisfaction, safety and well being.
* Performs all types of skin care services offered at Harrah's/Harveys Spa using commonly accepted techniques and compounds.
* Maintains adequate supplies to ensure the flawless delivery of services and a seamless transition from one treatment to the next.
* Maintains a clean and spotless work area.
* Breaks the Harveys Health Club attendant when directed to.
* Reports any safety hazards to the Lead, Supervisor or Manager.
* Maintains up-to-date knowledge of the latest techniques/products for skin care and related spa services.
* Demonstrates a pleasant and enthusiastic demeanor at all times.
EDUCATION and/or EXPERIENCE:
* Nevada Cosmetology or Aesthetician License required
* Two years hotel or resort experience preferred
QUALIFICATIONS:
* Literate and fluent in English
* Excellent guest service skills
* Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
* Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures
PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:
* Ability to occasionally lift up to 30 pounds
* Ability to grasp, use repetitive hand motion, finger dexterity
* Ability to bend, reach
* Ability to hear, talk, see, use visual inspection, have hand-eye coordination
* Frequent sitting and standing
* Ability to occasionally push/pull
* Ability to occasionally use a step stool
* Ability to climb stairs
* Ability to use equipment and machines relating to the spa
* Ability to occasionally tolerate extreme inside temperatures
Positions that have contact with the public require the ability to work in a noisy
environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.
Disclaimer
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
$33k-45k yearly est. Auto-Apply 13d ago
Cashier Casino- Full Time, Casino Cage(Harrah's SoCal)
Caesars Entertainment 3.8
Valley Center, CA job
This position is responsible for all cash service needs of our casino guests while maintaining appropriate accountability for inventory. Delivers truly Family-Style Service while performing transactions such as chip redemption, check cashing and credit card cash advance, along with servicing our in-house check-cashing players.
Our ideal candidate:
Able to obtain Rincon Gaming License
Must have a high school diploma or GED.
Must be at least 18 years of age.
Must present a well-groomed appearance.
Must demonstrate the ability to add, subtract, multiply, and divide without the use of a calculator.
One-year previous money handling experience preferred.
Must read, write, speak, and understand English.
Must be willing to work nights, weekends, and holidays and work overtime.
Able to pass regulation and department testing.
About the role:
Provides prompt, friendly, and courteous service to all guests while following company and gaming regulations. Conducts all transactions in a confidential manner.
Uses and processes automated & manual check cashing and credit card advances for guests. Completes guest enrollment process for check cashing and credit card cash advances.
Cashes Chips, Fast Cash Tickets, Travelers Checks, Coupons and exchanges loose coin.
Must be willing to learn, understand and adhere to all Title 31 requirements for reporting, record keeping and cash handling procedures for MIL's, MTL's, CTR's and SAI's.
Accepts and assists with guest completion of check cashing applications. Records information regarding transactions on reports and forms. Maintains internal controls with reports describing errors and discrepancies. Completes required Title 31 entries to Monetary Instrument Log and Multiple Transaction Log. Collects and records required guest information for completion of Currency Transaction Reports.
Collaborates with workgroup and all support departments to ensure player satisfaction. Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems. Works with team members to achieve common goals.
Maintains high standards of courtesy, professionalism, and discretion in all communications to, about, or with customers including their arrangements and finances. Maintains confidentiality of all player accounts. Maintains security and confidentiality of files, records, and lists.
A few more things:
Must be physically mobile with reasonable accommodation.
Able to lift and carry up to 50 lbs. (e.g., bag of coins)
Able to stand, walk, stoop, talk, hear, and reach at least 2 feet across a counter.
Must have the manual dexterity and coordination to operate office equipment (including computers, jet sorts, and 10 keys), handle currency, tokens, coins, keys, and buttons.
Must have good close and medium range vision with the ability to distinguish between colors.
Able to tolerate areas containing secondary smoke, high noise levels, bright lights, and dust.
Able to work at a fast pace in mentally and physically stressful situations.
Able to walk and remain standing for 8 to 10 hours with breaks.
Able to safely push or pull a cashier cart when fully loaded.
Able to differentiate between various denominations of currency and chips.
Must maintain professional composure in all situations (e.g., demanding, or threatening guests and during periods of high business volume)
Pay: $18.00 per hour plus tokes
The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah's Resort Southern California reserves the right to make changes to this job description whenever necessary.
Harrah's Resort Southern California is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.
Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.
NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and
$18 hourly Auto-Apply 16h ago
Director of Procurement
Rosewood Hotels & Resorts 4.7
Rosewood Hotels & Resorts job in Calistoga, CA
Press space or enter keys to toggle section visibility Director of Procurement: Rosewood Calistoga OUR PURPOSE AND CULTURE We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.
As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.
THE TEAM
As part of the Finance Division, which focuses on driving financial performance, cost optimization, and operational excellence, this role contributes to strategic sourcing and procurement initiatives that ensure quality, cost efficiency, and compliance across the property. You will report directly to the Director of Finance, collaborating closely with Operations, Culinary, and Talent & Culture teams to deliver value and maintain Rosewood's luxury standards.
YOUR ROLE
This position is responsible for procuring efficiently and effectively all supplies of the hotel at the most cost-effective manner whilst maintaining quality. The role leads procurement strategy, supplier management, and cost optimization initiatives, directly impacting profitability and operational excellence. By implementing innovative sourcing practices and fostering strong supplier relationships, you will help drive Rosewood's vision of delivering exceptional guest experiences through sustainable and ethical procurement practices.
HOW YOU'LL MAKE THE PLACE
* Develop and execute procurement strategies aligned with organizational vision and long-term goals
* Demonstrate sound business acumen by keeping up to date with market trends and industry dynamics
* Lead cost management initiatives using a Total Cost of Ownership approach and value engineering principles
* Negotiate purchase agreements and secure competitive pricing without compromising quality
* Monitor supplier performance and maintain strong relationships to ensure reliability and ethical practices
* Support pre-opening strategy and execution, overseeing all activities within the Procurement division, in close partnership with the hotel and the corporate team
* Implement a "just-in-time" ordering system to optimize inventory and reduce waste
* Oversee all contracts, tenders, and bids to ensure best value procurement
* Partner with internal stakeholders to build and execute a strategic sourcing roadmap
* Conduct market surveys and analysis with Cost Controller and Chef for informed decision-making
* Ensure compliance with Rosewood standards in all procurement activities
* Manage procurement for FF&E and HEOS projects, ensuring timely and cost-effective delivery
* Lead and mentor the Procurement team, fostering a culture of engagement, development, and recognition
* Drive succession planning and recruitment to build a capable and diverse team
* Maintain discipline, training compliance, and high standards of performance within the department
* Actively participate in cross-functional collaboration to achieve operational and financial objectives
COULD THIS BE YOU?
* You demonstrate strong leadership competencies, including initiative, strategic thinking, business acumen, and people leadership.
* You have excellent communication and presentation skills (written and verbal)
* You effectively manage relationships with both internal and external stakeholders.
* You bring strategic sourcing expertise, with solid knowledge of procurement processes, tools, and best practices.
* You possess extensive knowledge of the California/Calistoga market, vendors, and procurement operations.
* You have previously contributed to the successful pre-opening of a luxury hotel.
* You have proven experience in procurement management within a luxury hotel or restaurant environment.
* You are able to analyze market trends and identify cost-saving opportunities
OUR COMMITMENT TO YOU
At Rosewood Hotel Group, your voice is heard and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.
The salary range for this position is $90,000 - $105,000 annually. This is the pay range for this position that the company reasonably expects to pay. This position also may be eligible for bonuses. Decisions regarding individual salaries will be based on several factors, such as experience, type of experience, location, and education.
About Us
Press space or enter keys to toggle section visibility
Rosewood Hotel Group, a privately owned company, is one of the world's leading global lifestyle and hospitality management groups. It encompasses four brands: ultra-luxury Rosewood Hotels & Resorts; upper-upscale New World Hotels & Resorts; Asaya, an integrated well-being concept; and Carlyle & Co., a modern and progressive private members clubs. Its combined hotel portfolio consists of more than 42 properties in 20 countries with nearly 30 new properties currently under development. The group's foundation is its commitment to "Relationship Hospitality" - a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which its hotels operate. By doing so, Rosewood Hotel Group strives to become the industry leader in delivering the true meaning of hospitality.
Zippia gives an in-depth look into the details of Rosewood Hotels & Resorts, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Rosewood Hotels & Resorts. The employee data is based on information from people who have self-reported their past or current employments at Rosewood Hotels & Resorts. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. None of the information on this page has been provided or approved by Rosewood Hotels & Resorts. The data presented on this page does not represent the view of Rosewood Hotels & Resorts and its employees or that of Zippia.
Rosewood Hotels & Resorts may also be known as or be related to Rosewood Hotels & Resorts, Rosewood Hotels & Resorts LLC, Rosewood Hotels and Resorts LLC, Rosewood Hotels and Resorts, L.L.C., Rosewood Hotels and Resorts, LLC and Rosewood Htl & Resorts LLC.