Assistant Manager jobs at Rosewood Hotels & Resorts - 32 jobs

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Austin's particular brand of cool is evident in every detail of our lakeside retreat, as unique as the city itself. Poised in the heart of downtown- on the banks of Lady Bird Lake-the Hotel offers a convenient escape for those looking to explore Austin's iconic happenings from a secluded oasis. Offering 286 total guest rooms and suites, two award-winning dining outlets (Ciclo and Live Oak), a luxury spa, and 17,121 sq. ft. (1,591 m2) of event space, we remain one of Austin's first and longest-standing luxury hotels. Guests come for our legendary service and well-appointed accommodations and then return for our exciting seasonal activations and ever-evolving food and beverage offerings. About the role Four Seasons Hotel Austin is seeking a Night Manager to join our dynamic Rooms Team. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other's contribution and importance. What you will do Are you excited about delivering the best Rooms experience to our guests? This position may be the perfect fit for you! The Night Manager is a central part of the Front Office Team. This position manages the staff of the hotel during the overnight shift, responding to guest requests and ensuring standards are met. The Night Manager ensures that staff are highly trained, motivated and supervised. The Night Manager manages a variety of positions on the Overnight and is responsible for understanding the hotel operation as a whole. What you bring * Previous experience of 2 years required in the Hospitality Industry and Rooms Division, preferably with at least one year in supervisory role and Front Desk knowledge. * Strong business acumen, work ethic and communication skills. * Excellent presentation and interpersonal skills, sound problem solving ability and proficiency in Hotel Property Management Systems such as Opera. * Fluency in reading, writing and speaking English required. * Ability to develop and grow employees into Supervisory and Management positions. * US work authorization is required. What we offer: COMPLIMENTARY * Medical, Dental and Vision Insurance after 30 days!!! * Room night stays at Four Seasons Worldwide * Employee meals prepared by the Four Seasons Culinary Team * Dry cleaning and alteration of employee uniforms * Parking in Downtown Austin during work shifts DISCOUNTED * Discounted public transportation options * Four Seasons beds and bedding * Gold's Gym membership ADDITIONAL * Vacation, Sick, Twelve (12) Paid Holidays * 401k participation with a company matching program * 100% Company-Paid Parental Leave * Growth opportunities within Four Seasons Schedule & Hours: As our hotel is open 24/7, 365 days a year, we expect our managers to be flexible in working mornings, evenings, weekends, and holidays. The greatest strength of Four Seasons is the diversity of our people. Celebrating diversity ensures a strong culture as we build on our foundation of the Golden Rule. The Four Seasons culture journey is continuing to grow with our Diversity, Inclusion and Belonging focus. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************

**Additional Information** **Job Number** 26001688 **Job Category** Rooms & Guest Services Operations **Location** Dallas Marriott Downtown, 650 N Pearl St, Dallas, Texas, United States, 75201VIEW ON MAP (******************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $59,000 - $73,000 annually **Bonus Eligible:** Y **JOB SUMMARY** Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. **CANDIDATE PROFILE** **Education and Experience** - High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. **CORE WORK ACTIVITIES** **Leading Room Operations Team** - Verifies that goals are being translated to the team as they relate to guest tracking and productivity. - Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. - Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. - Verifies that the team has the capabilities to meet expectations. - Leads by example demonstrating self-confidence, energy and enthusiasm. - Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them. **Managing Property Rooms Operations Function(s)** - Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping). - Follows property specific second effort and recovery plan. - Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. - Takes proactive approaches when dealing with employee concerns. - Extends professionalism and courtesy to employees at all times. - Communicates/updates all goals and results with employees. - Meets semiannually with staff on a one-to-one basis. - Assists/teaches the team scheduling against guest and hours/occupied room goals. - Performs hourly job functions as needed. - Performs other duties, as assigned, to meet business needs. **Managing and Monitoring Activities that Affect the Guest Experience** - Understands the brand's service culture. - Provides excellent customer service by being readily available/approachable for all guests. - Strives to continually improve guest and employee satisfaction. - Takes proactive approaches when dealing with guest concerns. - Extends professionalism and courtesy to guests at all times. - Responds timely to customer service department request. - Verifies that all team members meet or exceed all hospitality requirements. **Managing Profitability** - Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD). - Verifies that a viable key control program is in place. - Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. - Strives to maximize the financial performance of the department. **Conducting Human Resources Activities** - Interviews and assists in making hiring decisions. - Receives hiring recommendations from team supervisors. - Verifies that orientations for new team members are thorough and completed in a timely fashion. - Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. - Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. - Celebrates successes and publicly recognizes the contributions of team members. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information** **Job Number** 25203573 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Dallas, 2121 McKinney Ave, Dallas, Texas, United States, 75201VIEW ON MAP (******************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $59,000 - $73,000 annually **Bonus Eligible:** Y **JOB SUMMARY** Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. **CANDIDATE PROFILE** **Education and Experience** - High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. **CORE WORK ACTIVITIES** **Leading Room Operations Team** - Verifies that goals are being translated to the team as they relate to guest tracking and productivity. - Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. - Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. - Verifies that the team has the capabilities to meet expectations. - Leads by example demonstrating self-confidence, energy and enthusiasm. - Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them. **Managing Property Rooms Operations Function(s)** - Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping). - Follows property specific second effort and recovery plan. - Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. - Takes proactive approaches when dealing with employee concerns. - Extends professionalism and courtesy to employees at all times. - Communicates/updates all goals and results with employees. - Meets semiannually with staff on a one-to-one basis. - Assists/teaches the team scheduling against guest and hours/occupied room goals. - Performs hourly job functions as needed. - Performs other duties, as assigned, to meet business needs. **Managing and Monitoring Activities that Affect the Guest Experience** - Understands the brand's service culture. - Provides excellent customer service by being readily available/approachable for all guests. - Strives to continually improve guest and employee satisfaction. - Takes proactive approaches when dealing with guest concerns. - Extends professionalism and courtesy to guests at all times. - Responds timely to customer service department request. - Verifies that all team members meet or exceed all hospitality requirements. **Managing Profitability** - Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD). - Verifies that a viable key control program is in place. - Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. - Strives to maximize the financial performance of the department. **Conducting Human Resources Activities** - Interviews and assists in making hiring decisions. - Receives hiring recommendations from team supervisors. - Verifies that orientations for new team members are thorough and completed in a timely fashion. - Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. - Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. - Celebrates successes and publicly recognizes the contributions of team members. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do As the General Manager, you are responsible for maximizing the financial performance of the hotel by providing the highest possible quality guest service and product by encouraging a positive work environment for all employees. You are at the heart of Kimpton's values, teamwork, and performance! Some of your responsibilities include: Develop, implement, monitor and participate in a comprehensive sales and marketing strategies that results in. Maximum occupancy and average rates for the hotel. Works directly with the ownership group to strategize and implement projects that will assist with the business growth. Coordinate and assist with guest satisfaction and guest resolutions. Maintain a cross-relationship with the restaurant and/or spa. Work as a team to promote the success of the entire Kimpton property. Protect and enhance the value of all hotel assets through appropriate programs in maintenance, security, and housekeeping and through the capital budgeting process. Ensure the timely and accurate completion of all period-end financial statements and reports, and provide controls to ensure the proper handling and accounting for all hotel receipts. Coordinate weekly forecasting and planning of operating staffing and cost expenditures to correspond to forecasted sales and costs. Review and approve all operating expenses. Perform other tasks associated as necessary in order to achieve the financial goals of the organization. EX: Networking, Local Industry Events, Community Relations Supervise and develop the performance of all operating departments including, but not limited to: Reservations, Front Office, Guest Services, Housekeeping, Security and Maintenance, Sales and Marketing, Accounting and People and Culture. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising, performance; rewarding and disciplining employees; addressing complaints and resolving problems. What You Bring 2 to 4 years of upper-level management experience in hospitality. Bachelor's degree preferred. Ability to encourage, lead and manage a team by example. High level of creativity, enthusiasm and flexibility! Strong computer skills including Word and Excel. Must possess excellent interpersonal skills both internally and externally. Ability to convert vision into specific and tangible actions to benefit the property. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.

**Additional Information** **Job Number** 25205648 **Job Category** Rooms & Guest Services Operations **Location** Fairfield by Marriott Inn & Suites Houston Brookhollow, 4850 Federal Plaza Dr, Houston, Texas, United States, 77092VIEW ON MAP (********************************************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Expiration Date:** 02/17/2026 **Additional Information:** This hotel is owned and operated by an independent franchisee, Cube Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Overview: We are seeking a driven and service-focused Operations Manager to support daily hotel operations and ensure an exceptional guest experience. This role follows the direction of the General Manager, the company, and the brand to lead the team, uphold brand standards, and maintain a positive and productive work environment. The ideal candidate is a hands-on leader who thrives in a fast-paced setting and is committed to delivering excellence in hospitality. Key Responsibilities: - Assist the General Manager in overseeing all hotel operations, including Front Desk, Housekeeping, Breakfast, and Maintenance. - Ensure consistent delivery of outstanding guest service and promptly resolve guest issues. - Support hiring, training, coaching, and developing team members to deliver strong performance and engagement. - Maintain compliance with brand standards, safety protocols, and company policies. - Monitor daily operations, staffing levels, expenses, and inventory to support financial goals. - Lead or support property initiatives such as quality assurance, guest satisfaction improvements, and operational efficiency projects. - Serve as Manager on Duty as required, including weekends and holidays. - Maintain a clean, organized, and welcoming environment throughout all hotel areas. - Assist with reporting, scheduling, payroll entry, and other administrative tasks. Qualifications: - Previous hotel management or supervisory experience required. - Strong leadership, communication, and problem-solving skills. - Ability to multi-task, prioritize, and remain calm under pressure. - Flexible schedule, including availability on weekends and holidays. - Proficient in hotel management systems (PMS), Microsoft Office, and basic reporting tools. - Commitment to excellent guest service and team development. Competitive pay to include paid time off, paid holidays, and employee discounts. 45,000-50,000 _This company is an equal opportunity employer._ frnch1

Additional Information: This hotel is owned and operated by an independent franchisee, Cube Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Overview: We are seeking a driven and service-focused Operations Manager to support daily hotel operations and ensure an exceptional guest experience. This role follows the direction of the General Manager, the company, and the brand to lead the team, uphold brand standards, and maintain a positive and productive work environment. The ideal candidate is a hands-on leader who thrives in a fast-paced setting and is committed to delivering excellence in hospitality. Key Responsibilities: - Assist the General Manager in overseeing all hotel operations, including Front Desk, Housekeeping, Breakfast, and Maintenance. - Ensure consistent delivery of outstanding guest service and promptly resolve guest issues. - Support hiring, training, coaching, and developing team members to deliver strong performance and engagement. - Maintain compliance with brand standards, safety protocols, and company policies. - Monitor daily operations, staffing levels, expenses, and inventory to support financial goals. - Lead or support property initiatives such as quality assurance, guest satisfaction improvements, and operational efficiency projects. - Serve as Manager on Duty as required, including weekends and holidays. - Maintain a clean, organized, and welcoming environment throughout all hotel areas. - Assist with reporting, scheduling, payroll entry, and other administrative tasks. Qualifications: - Previous hotel management or supervisory experience required. - Strong leadership, communication, and problem-solving skills. - Ability to multi-task, prioritize, and remain calm under pressure. - Flexible schedule, including availability on weekends and holidays. - Proficient in hotel management systems (PMS), Microsoft Office, and basic reporting tools. - Commitment to excellent guest service and team development. Competitive pay to include paid time off, paid holidays, and employee discounts. 45,000-50,000 This company is an equal opportunity employer. frnch1

**Additional Information** **Job Number** 26208476 **Job Category** Rooms & Guest Services Operations **Location** The Westin Irving Convention Center at Las Colinas, 400 Las Colinas Blvd W, Irving, Texas, United States, 75039VIEW ON MAP (****************************************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $59,000 - $73,000 annually **Bonus Eligible:** Y **JOB SUMMARY** Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. **CANDIDATE PROFILE** **Education and Experience** - High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. **CORE WORK ACTIVITIES** **Leading Room Operations Team** - Verifies that goals are being translated to the team as they relate to guest tracking and productivity. - Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. - Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. - Verifies that the team has the capabilities to meet expectations. - Leads by example demonstrating self-confidence, energy and enthusiasm. - Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them. **Managing Property Rooms Operations Function(s)** - Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping). - Follows property specific second effort and recovery plan. - Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. - Takes proactive approaches when dealing with employee concerns. - Extends professionalism and courtesy to employees at all times. - Communicates/updates all goals and results with employees. - Meets semiannually with staff on a one-to-one basis. - Assists/teaches the team scheduling against guest and hours/occupied room goals. - Performs hourly job functions as needed. - Performs other duties, as assigned, to meet business needs. **Managing and Monitoring Activities that Affect the Guest Experience** - Understands the brand's service culture. - Provides excellent customer service by being readily available/approachable for all guests. - Strives to continually improve guest and employee satisfaction. - Takes proactive approaches when dealing with guest concerns. - Extends professionalism and courtesy to guests at all times. - Responds timely to customer service department request. - Verifies that all team members meet or exceed all hospitality requirements. **Managing Profitability** - Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD). - Verifies that a viable key control program is in place. - Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. - Strives to maximize the financial performance of the department. **Conducting Human Resources Activities** - Interviews and assists in making hiring decisions. - Receives hiring recommendations from team supervisors. - Verifies that orientations for new team members are thorough and completed in a timely fashion. - Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. - Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. - Celebrates successes and publicly recognizes the contributions of team members. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Leading Room Operations Team • Verifies that goals are being translated to the team as they relate to guest tracking and productivity. • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. • Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. • Verifies that the team has the capabilities to meet expectations. • Leads by example demonstrating self-confidence, energy and enthusiasm. • Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them. Managing Property Rooms Operations Function(s) • Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping). • Follows property specific second effort and recovery plan. • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. • Takes proactive approaches when dealing with employee concerns. • Extends professionalism and courtesy to employees at all times. • Communicates/updates all goals and results with employees. • Meets semiannually with staff on a one-to-one basis. • Assists/teaches the team scheduling against guest and hours/occupied room goals. • Performs hourly job functions as needed. • Performs other duties, as assigned, to meet business needs. Managing and Monitoring Activities that Affect the Guest Experience • Understands the brand's service culture. • Provides excellent customer service by being readily available/approachable for all guests. • Strives to continually improve guest and employee satisfaction. • Takes proactive approaches when dealing with guest concerns. • Extends professionalism and courtesy to guests at all times. • Responds timely to customer service department request. • Verifies that all team members meet or exceed all hospitality requirements. Managing Profitability • Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD). • Verifies that a viable key control program is in place. • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. • Strives to maximize the financial performance of the department. Conducting Human Resources Activities • Interviews and assists in making hiring decisions. • Receives hiring recommendations from team supervisors. • Verifies that orientations for new team members are thorough and completed in a timely fashion. • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns. • Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. • Celebrates successes and publicly recognizes the contributions of team members. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Leading Room Operations Team * Verifies that goals are being translated to the team as they relate to guest tracking and productivity. * Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. * Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. * Verifies that the team has the capabilities to meet expectations. * Leads by example demonstrating self-confidence, energy and enthusiasm. * Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them. Managing Property Rooms Operations Function(s) * Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping). * Follows property specific second effort and recovery plan. * Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. * Takes proactive approaches when dealing with employee concerns. * Extends professionalism and courtesy to employees at all times. * Communicates/updates all goals and results with employees. * Meets semiannually with staff on a one-to-one basis. * Assists/teaches the team scheduling against guest and hours/occupied room goals. * Performs hourly job functions as needed. * Performs other duties, as assigned, to meet business needs. Managing and Monitoring Activities that Affect the Guest Experience * Understands the brand's service culture. * Provides excellent customer service by being readily available/approachable for all guests. * Strives to continually improve guest and employee satisfaction. * Takes proactive approaches when dealing with guest concerns. * Extends professionalism and courtesy to guests at all times. * Responds timely to customer service department request. * Verifies that all team members meet or exceed all hospitality requirements. Managing Profitability * Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD). * Verifies that a viable key control program is in place. * Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. * Strives to maximize the financial performance of the department. Conducting Human Resources Activities * Interviews and assists in making hiring decisions. * Receives hiring recommendations from team supervisors. * Verifies that orientations for new team members are thorough and completed in a timely fashion. * Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. * Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. * Celebrates successes and publicly recognizes the contributions of team members. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

**Additional Information** Relocation Assistance Available **Job Number** 25184214 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Dallas Las Colinas, 4150 N MacArthur Blvd, Irving, Texas, United States, 75038VIEW ON MAP (****************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $57,000 - $71,000 annually **Bonus Eligible:** Y **JOB SUMMARY** Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. **CANDIDATE PROFILE** **Education and Experience** - High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. **CORE WORK ACTIVITIES** **Leading Room Operations Team** - Verifies that goals are being translated to the team as they relate to guest tracking and productivity. - Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. - Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. - Verifies that the team has the capabilities to meet expectations. - Leads by example demonstrating self-confidence, energy and enthusiasm. - Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them. **Managing Property Rooms Operations Function(s)** - Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping). - Follows property specific second effort and recovery plan. - Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. - Takes proactive approaches when dealing with employee concerns. - Extends professionalism and courtesy to employees at all times. - Communicates/updates all goals and results with employees. - Meets semiannually with staff on a one-to-one basis. - Assists/teaches the team scheduling against guest and hours/occupied room goals. - Performs hourly job functions as needed. - Performs other duties, as assigned, to meet business needs. **Managing and Monitoring Activities that Affect the Guest Experience** - Understands the brand's service culture. - Provides excellent customer service by being readily available/approachable for all guests. - Strives to continually improve guest and employee satisfaction. - Takes proactive approaches when dealing with guest concerns. - Extends professionalism and courtesy to guests at all times. - Responds timely to customer service department request. - Verifies that all team members meet or exceed all hospitality requirements. **Managing Profitability** - Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD). - Verifies that a viable key control program is in place. - Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. - Strives to maximize the financial performance of the department. **Conducting Human Resources Activities** - Interviews and assists in making hiring decisions. - Receives hiring recommendations from team supervisors. - Verifies that orientations for new team members are thorough and completed in a timely fashion. - Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. - Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. - Celebrates successes and publicly recognizes the contributions of team members. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Leading Room Operations Team * Verifies that goals are being translated to the team as they relate to guest tracking and productivity. * Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. * Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. * Verifies that the team has the capabilities to meet expectations. * Leads by example demonstrating self-confidence, energy and enthusiasm. * Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them. Managing Property Rooms Operations Function(s) * Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping). * Follows property specific second effort and recovery plan. * Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. * Takes proactive approaches when dealing with employee concerns. * Extends professionalism and courtesy to employees at all times. * Communicates/updates all goals and results with employees. * Meets semiannually with staff on a one-to-one basis. * Assists/teaches the team scheduling against guest and hours/occupied room goals. * Performs hourly job functions as needed. * Performs other duties, as assigned, to meet business needs. Managing and Monitoring Activities that Affect the Guest Experience * Understands the brand's service culture. * Provides excellent customer service by being readily available/approachable for all guests. * Strives to continually improve guest and employee satisfaction. * Takes proactive approaches when dealing with guest concerns. * Extends professionalism and courtesy to guests at all times. * Responds timely to customer service department request. * Verifies that all team members meet or exceed all hospitality requirements. Managing Profitability * Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD). * Verifies that a viable key control program is in place. * Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. * Strives to maximize the financial performance of the department. Conducting Human Resources Activities * Interviews and assists in making hiring decisions. * Receives hiring recommendations from team supervisors. * Verifies that orientations for new team members are thorough and completed in a timely fashion. * Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. * Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. * Celebrates successes and publicly recognizes the contributions of team members. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Leading Room Operations Team * Verifies that goals are being translated to the team as they relate to guest tracking and productivity. * Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. * Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. * Verifies that the team has the capabilities to meet expectations. * Leads by example demonstrating self-confidence, energy and enthusiasm. * Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them. Managing Property Rooms Operations Function(s) * Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping). * Follows property specific second effort and recovery plan. * Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. * Takes proactive approaches when dealing with employee concerns. * Extends professionalism and courtesy to employees at all times. * Communicates/updates all goals and results with employees. * Meets semiannually with staff on a one-to-one basis. * Assists/teaches the team scheduling against guest and hours/occupied room goals. * Performs hourly job functions as needed. * Performs other duties, as assigned, to meet business needs. Managing and Monitoring Activities that Affect the Guest Experience * Understands the brand's service culture. * Provides excellent customer service by being readily available/approachable for all guests. * Strives to continually improve guest and employee satisfaction. * Takes proactive approaches when dealing with guest concerns. * Extends professionalism and courtesy to guests at all times. * Responds timely to customer service department request. * Verifies that all team members meet or exceed all hospitality requirements. Managing Profitability * Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD). * Verifies that a viable key control program is in place. * Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. * Strives to maximize the financial performance of the department. Conducting Human Resources Activities * Interviews and assists in making hiring decisions. * Receives hiring recommendations from team supervisors. * Verifies that orientations for new team members are thorough and completed in a timely fashion. * Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. * Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. * Celebrates successes and publicly recognizes the contributions of team members. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

**Additional Information** **Job Number** 26209463 **Job Category** Food and Beverage & Culinary **Location** Gaylord Texan Resort & Convention Center, 1501 Gaylord Trl, Grapevine, Texas, United States, 76051VIEW ON MAP (*********************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $24.52 - $35.58 per hour **Bonus Eligible:** Y **JOB SUMMARY** Entry level management position that is assists in the daily operations in Restaurants/Bars and Room Service. Position assists with menu planning, maintains sanitation standards, assists servers and hosts on the floor during peak meal periods and supervises Restaurants/Bars and Room Service Departments, where applicable. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable to ensure standards and legal obligations are followed. **CANDIDATE PROFILE** **Education and Experience** - High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. OR - 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area. **CORE WORK ACTIVITIES** **Assisting in Management of Restaurant Team** - Handles employee questions and concerns. - Monitors employees to ensure performance expectations are met. - Provides feedback to employees based on observation of service behaviors. - Assists in supervising daily shift operations. - Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. - Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. **Conducting Day-to-Day Restaurant Operations** - Ensures all employees have proper supplies, equipment and uniforms. - Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. - Assists in ensuring compliance with all restaurant policies, standards and procedures. - Monitors alcohol beverage service in compliance with local laws. - Assists in achieving or exceeding budgeted goals. - Performs all duties of restaurant employees and related departments as necessary. - Opens and closes restaurant shifts. **Providing Exceptional Customer Service** - Interacts with guests to obtain feedback on product quality and service levels. - Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. - Encourages employees to provide excellent customer service within guidelines. - Handles guest problems and complaints, seeking assistance from supervisor as necessary. - Strives to improve service performance. - Sets a positive example for guest relations. - Assists in the review of comment cards and guest satisfaction results with employees. - Meets and greets guests. **Assisting in Human Resource Activities** - Supervises on-going training initiatives. - Uses all available on the job training tools for employees. - Communicates performance expectations in accordance with job descriptions for each position. - Coaches and counsels employees regarding performance on an on-going basis. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Why have less when you can have MORE - all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel-offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

About the Role: As the Restaurant Manager at Warwick Melrose Dallas, you will be the driving force behind delivering an exceptional dining experience that reflects the establishment's prestigious reputation. You will oversee all operational aspects of the restaurant, ensuring seamless coordination between front-of-house and back-of-house teams to maintain high standards of service, quality, and cleanliness. Your leadership will foster a positive and productive work environment, motivating staff to achieve excellence and uphold the brand's values. You will be responsible for managing financial performance, including budgeting, cost control, and revenue growth, while implementing strategies to enhance customer satisfaction and loyalty. Ultimately, your role is pivotal in maintaining the restaurant's status as a premier dining destination in Dallas by balancing operational efficiency with outstanding guest experiences. Minimum Qualifications: Proven experience as a restaurant manager or in a similar leadership role within the hospitality industry. Strong knowledge of restaurant operations, including inventory management, budgeting, and staff supervision. Excellent communication and interpersonal skills to effectively manage staff and interact with guests. Ability to work flexible hours, including evenings, weekends, and holidays as required. High school diploma or equivalent; a degree in hospitality management or related field is preferred but not mandatory. Preferred Qualifications: Bachelor's degree in Hospitality Management, Business Administration, or a related field. Experience managing a high-volume, upscale restaurant or hotel dining venue. Familiarity with point-of-sale (POS) systems and restaurant management software. Certification in food safety and sanitation (e.g., ServSafe). Demonstrated success in driving revenue growth and improving operational efficiencies. Responsibilities: Lead, train, and supervise restaurant staff to ensure exceptional service and operational efficiency. Manage daily restaurant operations including opening and closing procedures, inventory control, and compliance with health and safety regulations. Develop and implement strategies to increase sales, improve customer satisfaction, and optimize profitability. Handle scheduling, payroll, and employee relations to maintain a motivated and well-organized team. Collaborate with the culinary team to ensure menu quality and consistency, and address guest feedback promptly and professionally. Skills: The required skills such as leadership, communication, and operational management are essential for coordinating daily activities and ensuring a cohesive team environment. Strong financial acumen is used to manage budgets, control costs, and analyze sales data to make informed decisions that enhance profitability. Customer service skills are critical for addressing guest needs and resolving issues promptly to maintain high satisfaction levels. Preferred skills like proficiency with POS systems and knowledge of food safety standards support efficient operations and compliance with regulations. Additionally, strategic planning and problem-solving skills enable the manager to adapt to challenges and implement improvements that sustain the restaurant's competitive edge.

Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Assisting the Operational and Financial Management of the Property * Verifies that all brand standards are being maintained in each area of the property. * Verifies that all team members meet or exceed all brand requirements. * Manages the operation of the all property departments. * Promotes both Guarantee of Fair Treatment and Open Door policies. * Verifies that a viable key control program is in place. * Maintains current licenses and permits as prescribed by local, state and federal agencies. * Provides a safe working environment in compliance with OSHA/MSDS. * Manages all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures and PAF's. * Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. * Complies with all corporate accounting procedures. * Performs required annual Quality audit with GM and RD. Supporting the Management and Development of Departmental Teams * Stays readily available/approachable for all employees. * Extends professionalism and courtesy to employees at all times. * Leads by example demonstrating self-confidence, energy and enthusiasm. * Assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals. Makes sure that staffing levels are appropriate to exceed guest expectations. * Sets clear performance expectations with the General Manager. * Assists team supervisors with constructive coaching and counseling. * Solicits feedback for continuous improvement. Managing the Guest Experience * Extends professionalism and courtesy to guests at all times. * Motivates and encourages staff to solve guest and employee related concerns. * Provides excellent customer service by being readily available/approachable for all guests. * Takes proactive approaches when dealing with guest concerns. * Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them. Conducting Human Resource Activities * Verifies that orientations for new team members are thorough and completed in a timely fashion. * Takes proactive approaches when dealing with employee concerns. * Verifies that property hiring practices comply with I-9, and EEO requirements and strives for a culturally diverse work place. Performs other duties as assigned and needed. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area. OR * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Supporting the Management of Rooms Operations Activities * Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties. * Runs and reviews critical information contained in room operations reports. * Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations. * Operates all department equipment as necessary and reporting malfunctions. * Ensures employees have the proper supplies and uniforms. * Understands night audit procedures and being able to comprehend and utilize reports as necessary. * Understands and complies with loss prevention policies and procedures. * Communicates performance expectations employees in accordance with job descriptions for each position. * Handles employee questions and concerns. * Effectively schedules employees to business demands and tracks employee time and attendance. Contributing Information to Support Managing to Budget * Supervises same day selling procedures to maximize room revenue and property occupancy. * Verifies accuracy of room rates to maximize revenue opportunities * Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations. * Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals. * Understands the impact of Room Operations on the overall property financial goals and objectives. Providing for and Managing the Guest Experience * Assists in the investigation of employee and guest accidents. * Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and * Sets a positive example for guest relations. * Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary. * Assists in the review of comment cards and guest satisfaction results with employees. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area. OR * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Supporting the Management of Rooms Operations Activities * Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties. * Runs and reviews critical information contained in room operations reports. * Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations. * Operates all department equipment as necessary and reporting malfunctions. * Ensures employees have the proper supplies and uniforms. * Understands night audit procedures and being able to comprehend and utilize reports as necessary. * Understands and complies with loss prevention policies and procedures. * Communicates performance expectations employees in accordance with job descriptions for each position. * Handles employee questions and concerns. * Effectively schedules employees to business demands and tracks employee time and attendance. Contributing Information to Support Managing to Budget * Supervises same day selling procedures to maximize room revenue and property occupancy. * Verifies accuracy of room rates to maximize revenue opportunities * Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations. * Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals. * Understands the impact of Room Operations on the overall property financial goals and objectives. Providing for and Managing the Guest Experience * Assists in the investigation of employee and guest accidents. * Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and * Sets a positive example for guest relations. * Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary. * Assists in the review of comment cards and guest satisfaction results with employees. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Entry level management position that is assists in the daily operations in Restaurants/Bars and Room Service. Position assists with menu planning, maintains sanitation standards, assists servers and hosts on the floor during peak meal periods and supervises Restaurants/Bars and Room Service Departments, where applicable. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable to ensure standards and legal obligations are followed. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. OR * 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Management of Restaurant Team * Handles employee questions and concerns. * Monitors employees to ensure performance expectations are met. * Provides feedback to employees based on observation of service behaviors. * Assists in supervising daily shift operations. * Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. * Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Conducting Day-to-Day Restaurant Operations * Ensures all employees have proper supplies, equipment and uniforms. * Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. * Assists in ensuring compliance with all restaurant policies, standards and procedures. * Monitors alcohol beverage service in compliance with local laws. * Assists in achieving or exceeding budgeted goals. * Performs all duties of restaurant employees and related departments as necessary. * Opens and closes restaurant shifts. Providing Exceptional Customer Service * Interacts with guests to obtain feedback on product quality and service levels. * Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. * Encourages employees to provide excellent customer service within guidelines. * Handles guest problems and complaints, seeking assistance from supervisor as necessary. * Strives to improve service performance. * Sets a positive example for guest relations. * Assists in the review of comment cards and guest satisfaction results with employees. * Meets and greets guests. Assisting in Human Resource Activities * Supervises on-going training initiatives. * Uses all available on the job training tools for employees. * Communicates performance expectations in accordance with job descriptions for each position. * Coaches and counsels employees regarding performance on an on-going basis. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Entry level management position that is assists in the daily operations in Restaurants/Bars and Room Service. Position assists with menu planning, maintains sanitation standards, assists servers and hosts on the floor during peak meal periods and supervises Restaurants/Bars and Room Service Departments, where applicable. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Accountable to ensure standards and legal obligations are followed. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. OR • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Management of Restaurant Team • Handles employee questions and concerns. • Monitors employees to ensure performance expectations are met. • Provides feedback to employees based on observation of service behaviors. • Assists in supervising daily shift operations. • Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. • Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Conducting Day-to-Day Restaurant Operations • Ensures all employees have proper supplies, equipment and uniforms. • Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. • Assists in ensuring compliance with all restaurant policies, standards and procedures. • Monitors alcohol beverage service in compliance with local laws. • Assists in achieving or exceeding budgeted goals. • Performs all duties of restaurant employees and related departments as necessary. • Opens and closes restaurant shifts. Providing Exceptional Customer Service • Interacts with guests to obtain feedback on product quality and service levels. • Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. • Encourages employees to provide excellent customer service within guidelines. • Handles guest problems and complaints, seeking assistance from supervisor as necessary. • Strives to improve service performance. • Sets a positive example for guest relations. • Assists in the review of comment cards and guest satisfaction results with employees. • Meets and greets guests. Assisting in Human Resource Activities • Supervises on-going training initiatives. • Uses all available on the job training tools for employees. • Communicates performance expectations in accordance with job descriptions for each position. • Coaches and counsels employees regarding performance on an on-going basis. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.