Rosewood Hotels & Resorts jobs in Dallas, TX - 411 jobs

Press space or enter keys to toggle section visibility Job summary - Leading the butler team to deliver meaningful and industry leading guest experiences. Supervisory Duties and Responsibilities - * Lead butler team to respect Rosewood's high standards of service * Support the Clienteling Manager & Assistant Director of Clienteling in ensuring operational coverage for each day * Train new hires and ensure that standards are met through audits. * Ensure a list of issues (maintenance/housekeeping/other) for all suite products is regularly updated * Audit and ensure team drives further revenues through suite upsells and promotion of ancillary expenses * Ensure all inventory items needed to perform daily duties are kept in stock, with shortages reported to management team Associate Duties and Responsibilities - This list of essential functions is not exhaustive and may be supplemented as necessary. The following are specific responsibilities and contributions critical to the successful performance of the position: * Have a full knowledge of the daily activities of the day and all about the hotel facilities such as Fitness Center, Pool, Restaurant, Bar, Room Types, etc. * Greet all suite guests and escort to allocated room * Register and regular updating in Butler Pass On for all known details of guest's movement, activity, plan, schedule, F&B order, special amenity, allocation change, room move, etc. Ensure all items for next are passed over according to the standards in place. * Register guest in the commodity of their suite, respecting all the set standards by Front Office. * Arrange amenities for arrivals and refresh them on daily basis according to the guest wishes when needed. * Ensure suite is in perfect condition before, during & after guest's stay. * Ensure all butler standards, and that full array of services is offered to each guests. * Be able to upsell larger suites, flowers, massages, in-house restaurants reservations, private dining, etc, as per guest's preferences * Have a thorough understanding and knowledge of use of the equipment and techniques such as silverware and chinaware maintenance. * Prepare arrival and departure gifts to be given to the guest, when required. Report to Assistant Director of Clienteling with any off-property gifting ideas for specific guests * Ensure verbiage is correspondent to a Forbes 5 Star environment, whilst avoiding phrase fragments & industry jargon. * Support other departments with their duties when needed. * Operate and coordinate with relevant departments the ins and outs of the room and optimize service while the guest is away as often as possible (single entry program). * Assist in answering both internal and external phone calls within 3 rings, or 10 seconds. * Maintain a high standard of personal appearance and hygiene at all times. * Be very familiar with the Room division/Front office policies and procedures. * Project at all times a positive and motivated attitude and exercise self-control. Standard Responsibilities * Be a "brand ambassador" at all times and ensure brand integrity and clarity are always maintained. * Model the company's culture, vision, mission and core values at all times. * Comply and adhere to all Rosewood company policies. Confidentiality Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. Names & identities of guests encountered are not to be shared with any external parties, including but not limited to: friends, family members, or other persons not currently employed by the Rosewood Mansion on Turtle Creek. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and employees, unless otherwise stated. Health & Safety * Be aware of and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your workplace. * The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory. * Report any defects in the building, plant or equipment according to hotel procedure. * Ensure that any accidents to staff, guests or visitors are reported immediately in accordance with correct procedures. * Be fully conversant with and abide by all rules concerning Fire, Health & Safety. * Be fully conversant with risk assessments for your department and position as well as Hotel Fire & Emergency Procedures Other * The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate. * As the hotel's level of business varies considerably, there is a need for flexibility in attitude, approach and working hours. Experience * The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate. * As the hotel's level of business varies considerably, there is a need for flexibility in attitude, approach and working hours. General Skills - * Excellent organizational skills, flexibility. * Excellent interpersonal skills. Superior oral/written communication skills; ability to interact successfully with all levels. * Excellent telephone etiquette. * Tact and good judgment and proven experience interacting with guests and hotel management. Technical Skills - * Efficient technical skills in Word, Excel, Outlook, Alice and other platforms such as Knowcross are required * Experience with hotel PMS systems and operational proficiency. Education or Certification - * College Degree preferred * TABC Certified Language - * Required to speak, read and write English, with fluency in other languages preferred About Us Press space or enter keys to toggle section visibility One of the most romantic hotels in Dallas, Rosewood Mansion on Turtle Creek retains the intimate ambience of the private residence it once was. Meticulously restored interiors and impeccable service, attentive associates and thoughtful amenities make it an icon among Dallas luxury hotels. For decades, the Mansion Restaurant has been acclaimed as one of the best restaurants in Dallas for fine dining. A proud tradition of culinary excellence is at the heart of all dining experiences at Rosewood Mansion on Turtle Creek, which also presents guests with options for al fresco and in-room dining.

**Additional Information** **Job Number** 26208465 **Job Category** Rooms & Guest Services Operations **Location** Dallas/Plano Marriott at Legacy Town Center, 7121 Bishop Rd, Plano, Texas, United States, 75024VIEW ON MAP (****************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $59,000 - $73,000 annually **Bonus Eligible:** Y **JOB SUMMARY** Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. **CANDIDATE PROFILE** **Education and Experience** - High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. **CORE WORK ACTIVITIES** **Leading Room Operations Team** - Verifies that goals are being translated to the team as they relate to guest tracking and productivity. - Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. - Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. - Verifies that the team has the capabilities to meet expectations. - Leads by example demonstrating self-confidence, energy and enthusiasm. - Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them. **Managing Property Rooms Operations Function(s)** - Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping). - Follows property specific second effort and recovery plan. - Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. - Takes proactive approaches when dealing with employee concerns. - Extends professionalism and courtesy to employees at all times. - Communicates/updates all goals and results with employees. - Meets semiannually with staff on a one-to-one basis. - Assists/teaches the team scheduling against guest and hours/occupied room goals. - Performs hourly job functions as needed. - Performs other duties, as assigned, to meet business needs. **Managing and Monitoring Activities that Affect the Guest Experience** - Understands the brand's service culture. - Provides excellent customer service by being readily available/approachable for all guests. - Strives to continually improve guest and employee satisfaction. - Takes proactive approaches when dealing with guest concerns. - Extends professionalism and courtesy to guests at all times. - Responds timely to customer service department request. - Verifies that all team members meet or exceed all hospitality requirements. **Managing Profitability** - Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD). - Verifies that a viable key control program is in place. - Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. - Strives to maximize the financial performance of the department. **Conducting Human Resources Activities** - Interviews and assists in making hiring decisions. - Receives hiring recommendations from team supervisors. - Verifies that orientations for new team members are thorough and completed in a timely fashion. - Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. - Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. - Celebrates successes and publicly recognizes the contributions of team members. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information** **Job Number** 25196419 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Dallas Hotel, 400 Olive St, Dallas, Texas, United States, 75201VIEW ON MAP (************************************************************************************************************************************* **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information** **Job Number** 25196562 **Job Category** Event Management **Location** Renaissance Dallas Hotel, 2222 N Stemmons Fwy, Dallas, Texas, United States, 75207VIEW ON MAP (************************************************************************************************************************************************* **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $55,000 - $72,000 annually **Bonus Eligible:** Y **JOB SUMMARY** Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. **CANDIDATE PROFILE** **Education and Experience** - High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area. OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required. **CORE WORK ACTIVITIES** **Managing Event Logistics and Operations** - Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. - Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. - Adheres to all standards, policies, and procedures. - Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. - Manages group room blocks and meeting space for average to large-sized assigned groups. - Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions. - Uses his/her judgment to integrate current trends in event management and event design. - Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). - Participates in customer site inspections and assists with the sales process as necessary. - Performs other duties as assigned to meet business needs. - Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience. **Ensuring and Providing Exceptional Customer Service** - Delivers excellent customer service throughout the customer experience and encourages the same from other employees. - Empowers employees to provide excellent customer service. - Sets a positive example for guest relations. - Coordinates and communicates event details both verbally and in writing to the customer and property operations. - Makes presence known to customer at all times during this process. - Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. - Follows up with customer post-event. - Responds to and handles guest problems and complaints. - Uses personal judgment and expertise to enhance the customer experience. - Stays available to solve problems and/or suggest alternatives to previous arrangements. - Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. - Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. - Interacts with guests to obtain feedback on product quality and service levels. - Ensures hourly employees understand expectations and parameters for event activities. **Leading Event Management Teams** - Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. - Leads formal pre-event and post-event meetings for average to large-sized assigned groups. - Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). **Supporting and Coordinating with the Sales and Marketing Function** - Assists in the sales process and revenue forecasting for customer groups. - Up-sells products and services throughout the event process. - Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. **Conducting Human Resources Activities** - Reviews comment cards and guest satisfaction results with employees. - Observes service behaviors of employees and provides feedback to individuals and/or managers. - Assists in the development and implementation of corrective action plans. - Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. - Works with the property staff and customers to address operational challenges associated with his/her group. - Performs other duties as assigned to meet business needs. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We're looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information** **Job Number** 26207204 **Job Category** Rooms & Guest Services Operations **Location** W Dallas Victory Hotel and Residences, 2440 Victory Park Ln, Dallas, Texas, United States, 75219VIEW ON MAP (********************************************************************************************************************************************************************* **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** Respond to Residence owners' and their guests' requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities. Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key track system. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with owners' reservation services (HRS). Assist with scheduling of the elevator for move-in/out for Residence owners/tenants. Assist with Bell/valet services for owners when requesting for their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in logbooks. Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. Adhere to the highest standards of The Ritz-Carlton service excellence. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None MIRJ _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information** **Job Number** 26211162 **Job Category** Golf, Fitness, & Entertainment **Location** The Ritz-Carlton Dallas, 2121 McKinney Ave, Dallas, Texas, United States, 75201VIEW ON MAP (******************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** Instruct group fitness classes (e.g., aerobics, spinning, strength training) at all ability levels. Provide advice to individuals on the correct method of exercising with fitness equipment. Assess individual's current exercise program and level of fitness to develop personalized exercise programs and provide fitness counseling. Promote a fun and relaxing atmosphere for guests. Observe activity in the recreational facility and respond appropriately/in accordance with local operating procedure in the event of an emergency. Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational area, equipment, and supplies. Call Maintenance or an outside service company if machines require service. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. In addition some states may have additional licensing/registration requirements to be considered for this position. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. REQUIRED QUALIFICATIONS License or Certification: CPR Certification First Aid Certification Fitness Equipment Fitness Instruction Any certification or training required by local and state agencies. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Job Description The Historic Warwick Melrose is seeking an energetic individual that is goal oriented, has great attention to detail and excels in guest service. Come join a team that is ready to learn and follow in the direction of excellence. POSITION PURPOSE Oversee the daily operations of the front office. Ensure that front desk and communications meet hotel standards for maximum guest satisfaction. Act as the main contact for guests and other hotel departments in the absence of the Director of Front Office. ESSENTIAL FUNCTIONS Ensure efficient guest registration, check out and telephone service. Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly. Observe front desk and ensure that their duties are completed in accordance with established policy and procedure, i.e., proper public relations techniques are utilized, calls are handled both courteously and professionally, calls are answered on a timely basis and the proper greetings are used, messages and faxes are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through. Direct and train front desk staff and operators. Assist in new-hire and on-going training. Direct and assist front desk staff and telecommunications in organizing breaks, ensuring that all work is completed efficiently and according to schedule. Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current day's expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager. Ensure all necessary reports and forms are completed daily. Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel: Assist Guest Relations/Receivables as necessary. Assist in the selection, training, and development of the personal Any other duties as assigned by the Rooms Division Manager. SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities. Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Extensive knowledge of the hotel, its services and facilities. Must have excellent customer relations skills and leadership capability. Must be detail oriented with outstanding organizational and communication skills. Must possess basic computational ability. Must possess basic computer skills. Must have excellent leadership capability and customer relations skills.

Press space or enter keys to toggle section visibility The Sommelier is responsible for supporting the Director of Wine in selecting, buying, storing, selling, inventorying and serving wines. Additionally, they provide full operational support to the outlet leaders. The key goal is to maintain efficiency during service through planning, preparation, adapting to the needs of the moment and through excellence of knowledge. These goals are achieved through thorough training, strong associate support, teamwork and feedback. It is also required for the wine list to be in same spirit as the A la carte menu by making sure selling prices are balanced, varied and in abundance. Essential Duties and Responsibilities - (Key Activities) The following are specific responsibilities and contributions critical to the successful performance of the position: * Ensure the delivery of brand promises, supporting the implementation of the Relationship Hospitality, demonstrating and reinforcing Values and Culture Characteristics of Rosewood Hotels & Resorts. * Always exercise responsible behavior and positively represent the restaurant team and Rosewood Hotels & Resorts * Ensure high standards of personal presentation and grooming * Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. * Ensure that standards are maintained at a superior level on a daily basis. * Maintain complete knowledge of VIPs as determined by Hotel & Residents. * Responsible for the recommendation and sales of wines and other beverages to guests. Offer and promote the digestives. * Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated people and drunk driving. * Carry out wine education classes. * Train front of house about wine / wine matching. Make sure all service associates know which wines to recommend to each dish of the menu. * Carry out monthly stock control, inventory. Update continuously all stock forms. * Maintain and update wine and all other beverage lists. Ensure wines off critical age get sold. Establish sommelier recommendation. Check pricing is up to date. * Greet guests, handle comments and problems whenever required and promote sales to meet forecasted revenues. * Converse with guests to maintain a good relationship as well as extending personal touch. * Make requisition for supplies to maintain stock level. * Maintain complete knowledge of P.O.S. and manual systems. * Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and at any time of day. * Maintain positive guest relations at all times. * Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. * Handle guest complaints following the four-step procedure and ensuring guest satisfaction. * Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas. * Carry out any other duties as and when required by the Director of Wine. (Daily duties) * Report for duty on time and prepared for your shift * Adhere to agreed break times * Follow opening procedures and complete all duties as required by the sommelier team * Ensure all deliveries have been dealt with, following the manual handling procedures * Communicate promptly any changes on wine stock or vintage change to all Managers * Ensure that all stations are equipped with sufficient clean, glasses / decanters * Be ready and prepared for service * Engage with, and contribute to service briefings * Assist the service team in delivering great standards of service which might also include running food, bussing tables, resetting tables etc. * Follow the Order of Service and always maintain all tables in your section * Respond to any menu / drinks queries with knowledgeable, informative, and engaging answers * Ensure that individual glass change for each order is known and placed on the table * Understand guests are to be prioritized - SAGs, unhappy guests & regulars * Communicate guest preferences to the server to build guest profiles * Enter wine preferences and highlight wine spenders in table management system under client profiles at the end of each shift. * Top up wine and water whenever necessary. * React promptly and deal with any issues, complaints, breakages & spillages * Communicate any issues promptly to the director of Outlets/Assistant General Manager * Ensure a high level of cleanliness is maintained throughout the restaurant * Follow correct closing procedures accordingly * Complete relevant checklists correctly and honestly * Responsible for wine stock level, ordering by following the company requisition procedure * Ensure that all fridges and shelves are replenished before each service * Ensure that the restaurant is run efficiently throughout service * Ensure that the wine list is always tidy and up to date * Ensure that wines have the correct serving temperature and are faultless before serving * Responsible for delivering training consistently and efficiently on wine products, by making sure all restaurant associates are updated with any changes occurring on wine list * Responsible for curating all wine lists of the hotel under the guidance of the Director of Wine with the assistance of the Director of Outlets & Assistant General Manager. * Responsible for monitoring the beverage menu engineering by controlling the sales mix and price range. * Responsible for maintaining a coherent beverage cost in line with budget * Engage with Executive Chef and Chefs de Cuisine to make sure that any wine lists are relevant to the food offering. * To gather information about wine regions, quality, availability, and prices. * Ensure that POS system is always to the latest update possible, keeping the price in line with the wine list and SKUs. * Communicate and plan coverage before any on-trade shows and wine tastings attendance * Engage with wine related projects for the hotel under the guidance of the Director of Wine * To pre-select potential wines for all our wine lists and to organize appropriate tasting with appropriate people. * The relationships between suppliers/vendors need to be created, fostered and kept at optimum levels. These relationships will allow us to keep current and innovative. * To supervise all wine stock levels, stock movements and recommend actions where needed. * To train all F&B associates in basic knowledge of wines, up-selling of wines and wine service. Able to construct and facilitate wine training classes for management and associates. Confidentiality * Whilst working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated. Other * Comply and adhere to the Rosewood company policies. * Take on other tasks in addition of the ones stated, in a reasonable framework. * Be a "brand ambassador" at all times and ensure brand integrity and clarity are always maintained. * Model the company's culture, vision, mission and core values at all times. * While this is intended to be an accurate reflection of the duties involved in this position, the Company reserves the right to add, remove or alter duties when business need dictates. * As the hotel's level of business varies considerably, there is a need for flexibility in attitude, approach and working hours. Experience - * Diploma/Some College or an equivalent combination of education and work-related experience. * Must have current and all valid Food Handler's card and other certification required by the State of Texas. * Minimum 21 years of age to serve alcoholic beverages. * Preferably WSET certified and/or Court of Master Sommelier certifications. General Skills - * Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. Language - * Required to speak, read and write English, with fluency in other languages preferred. Physical Requirements - * Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, lift up to 50 pounds, and satisfactorily communicate with guests and co-workers to their understanding. Others - * While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates. About Us Press space or enter keys to toggle section visibility One of the most romantic hotels in Dallas, Rosewood Mansion on Turtle Creek retains the intimate ambience of the private residence it once was. Meticulously restored interiors and impeccable service, attentive associates and thoughtful amenities make it an icon among Dallas luxury hotels. For decades, the Mansion Restaurant has been acclaimed as one of the best restaurants in Dallas for fine dining. A proud tradition of culinary excellence is at the heart of all dining experiences at Rosewood Mansion on Turtle Creek, which also presents guests with options for al fresco and in-room dining.

**Additional Information** **Job Number** 25192158 **Job Category** Sales & Marketing **Location** The Ritz-Carlton Dallas, 2121 McKinney Ave, Dallas, Texas, United States, 75201VIEW ON MAP (******************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $33.17 - $43.75 per hour **Bonus Eligible:** Y **JOB SUMMARY** Responsible for proactively soliciting business. The position is accountable for handling large group or other customer segments related to opportunities with significant revenue potential. Actively up-sells each business opportunity to maximize revenue for individual properties. Aligns customer profile with the appropriate product. Achieves personal and team related revenue goals. Turns business over properly and in a timely fashion for proper service delivery in accordance with brand standards. Creates opportunities to grow the account base through customer interactions. **CANDIDATE PROFILE** **Education and Experience** **Required:** - 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 5 years' experience in the sales and marketing or related professional area. OR - 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years of experience in sales and marketing or related professional area. **CORE WORK ACTIVITIES** **Understanding Market Opportunities and Driving Revenue** - Targets accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. - Partners with counterpart to effectively manage the business opportunity. - Responds to and manages larger and more complex incoming opportunities for the property. - Identifies, qualifies and solicits new business to achieve personal and property revenue goals. - Focuses efforts on accounts with significant potential sales revenue. - Develops effective sales plans and actions. - Works with partners to develop creative ideas and proposals for events. - Maximizes revenue by upselling packages. - Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. - Closes the best opportunities based on market conditions and individual property needs. - Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. - Handles complex business with significant revenue potential as well as significant customer expectations. **Building Successful Relationships** - Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. - Develops relationships within community to strengthen and expand customer base for sales opportunities. - Provides excellent customer sales service in order to grow share of the account. - Manages and develops relationships with key internal and external stakeholders. **Additional Responsibilities** - Utilizes intranet for resources, templates, and information. - Participates in site visits. - Develops and facilitate execution of contracts as required. - Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). - Executes brand's Customer Service Standards and property's Brand Standards through the sales process. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information** **Job Number** 26211379 **Job Category** Administrative **Location** W Dallas, 2440 Victory Park Ln, Dallas, Texas, United States, 75219VIEW ON MAP (******************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** Our Property Administrative Specialists play an important role in a number of vital hotel functions. At our hotels, Property Administrative Specialists work across departments (e.g., Guest Services, Engineering, Food & Beverage) to support administrative needs. Whether providing administrative support (e.g., prepare documents using word processing, spreadsheet, database, or presentation software), serving as the point of contact for clients and vendors, or acting as the liaison between the Sales Office and clients throughout the event process (pre-event, event, post-event), our Property Administrative Specialists get the job done. They are critical to ensure smooth operations throughout the entire hotel. No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Press space or enter keys to toggle section visibility KEY RESPONSIBILITIES Job summary - To observe guests' personal preferences and habits and to anticipate their needs using the utmost discretion. Be the link between the guest and the hotel; oversee the guest needs during their stay and help the guest with reservations, special requests, room and hotel orientation, luggage packing and unpacking, laundry, shoeshine, etc. Be responsible for gathering preferences and information so the guest recognition is ensured for his next visits; keep a critical eye on room cleanliness, brand standards, and have a thorough knowledge on the functioning of room features, hotel facilities and equipment. Maintain Rosewood high standards of service and hospitality at all times. Essential Duties and Responsibilities - This list of essential functions is not exhaustive and may be supplemented as necessary. The following are specific responsibilities and contributions critical to the successful performance of the position: * Be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. * Provide a courteous, professional, efficient and flexible service always. Be well groomed, clean and pleasant. * Report for duty on time in accordance with company policy and adhering to grooming standards, for the shift handovers. * Have a full knowledge of the company philosophy, core values, responsibilities, daily activities of the day and all about the hotel facilities such as Fitness Center, Pool, Restaurant, Bar, etc. * Register all the information, updates and instruction learned during the day before leaving the office. * Follow all the guest needs until they are completed to the total guest satisfaction and Rosewood Standards. * Keep the guest's agenda daily and have a track of the location where the guests are. * Welcome the guest by the main entrance depending, when pertinent. * Greet all suite guests and escort to allocated room. * Register and regular updating in Butler Pass On for all known details of guest's movement, activity, plan, schedule, F&B order, special amenity, allocation change, room move, etc. Ensure all items for next are passed over according to the standards in place. * Register guest in the commodity of their suite, respecting all the set standards by Front Office. * Offer suite orientation to the arrival guests following all, Forbes, LQA and Rosewood standards. * Extend special attention to suites occupied by families according to the culture. * Offer services of unpacking-packing luggage. * Take care of the guest's laundry, pressing and dry-cleaning with coordination of valet service, as per Butler program. * Maintain guest room and wardrobe in a neat and tidy fashion. * Arrange amenities for arrivals and refresh them on daily basis according to the guest wishes when needed. * Clean and polish all cutlery, glasses, dishes, and napkins in the suites prior to guest arrivals. Ensure all items are perfectly folded and placed in the right position as per Rosewood standards. * Polish the guest shoes as per the set standards with the shoes tree in each pair of shoes. * Coordinate with the front desk for speed check-in & check-out as per guest request. * Deliver guests' mail, packages and messages promptly. * Inform the housekeeping department of the time desired for the daily cleaning and turn-down service. * Make aware all the hotel departments about guest dietary restrictions and food preferences. * Be fully conversant with all services and facilities offered by the hotel. * Be fully conversant with new promotions, Menu changes, scheduled in-house guest activities, daily house counts and expected arrivals and departures. * Be fully conversant with accommodation features: lay-out, room type, location décor, in room facilities and equipment. * Be able to upsell larger suites, flowers, massages, in-house restaurants reservations, private dining, etc, as per guest's preferences. * Assist in arranging medical assistance, when needed * Have a thorough understanding and knowledge of use of the equipment and techniques such as silverware and chinaware maintenance. * Have a thorough understanding of technical features of the suites. * Have good knowledge of how to serve guest their meals and drinks in their suite. * Be the main contact for guests and the hotel during suite receptions and dinner parties. * Prepare arrival and departure gifts to be given to the guest, when required. * Perform all duties with the same sense of priority and dedication. * Monitor operating supplies and reduce spoilage and wastage. * Host and welcome all guests in a gracious and polite manner; to have the ability to hold a conversation with the guest in a natural and spontaneous manner. * Ensure verbiage is correspondent to a Forbes 5 Star environment, whilst avoiding phrase fragments & industry jargon. * Serve our guests in a calm, discrete and courteous manner, respecting timing standards. * Support other departments with their duties when needed. * Operate and coordinate with relevant departments the ins and outs of the room and optimize service while the guest is away as often as possible (single entry program). * Inspect suites during guest's stay to obtain preferences, such as sleeping, F&B or other pertinent preferences. * Conduct daily calls to verify guests' well-being and ensure their comfort. * Establish preferred housekeeping services times, as required, * Keep a critical eye during the process of room inspection and to report any default equipment to the proper departments. * Anticipate guest needs, respond promptly and acknowledge all guests, however busy or whatever time of the day. * Assist the Guest Services Manager in organizing the amenities, when needed. * Update the SAG Report daily, including verifying any changes. * Handle guest enquiries either by telephone or in person in a courteous and efficient manner and report guest complaints or problems via Knowcross (Unifocus) and assure follow up with guests. * Assist in answering both internal and external phone calls within 3 rings, or 10 seconds. * Bid farewell to the guest outside of the suite or in lobby * Fill out the internal communication forms when needed. * Ensure all guest preferences data is registered into their PMS profile. * Help monitor and stock inventory and report supplies needed to Guest Services Manager. * Maintain a high standard of personal appearance and hygiene at all times. * Maintain high standards of the hotel when fulfilling his/her duties. * Maintain a good working relationship with staff in all other departments. * Be very familiar with the Room division/Front office policies and procedures * Attend and contribute to necessary staff meetings, Departmental and Hotel training as scheduled and other related activities. * Project at all times a positive and motivated attitude and exercise self-control. * Carry out any other reasonable duties and responsibilities as assigned by GSM or other supervisor, as needed. Standard Responsibilities * Be a "brand ambassador" at all times and ensure brand integrity and clarity are always maintained. * Model the company's culture, vision, mission and core values at all times. * Take on other tasks in addition to ones stated, in a reasonable timeframe * Comply and adhere to all Rosewood company policies. Confidentiality Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. Names & identities of guests encountered are not to be shared with any external parties, including but not limited to: friends, family members, or other persons not currently employed by the Rosewood Mansion on Turtle Creek. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and employees, unless otherwise stated. Health & Safety * Be aware of and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your workplace. * The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory. * Report any defects in the building, plant or equipment according to hotel procedure. * Ensure that any accidents to staff, guests or visitors are reported immediately in accordance with correct procedures. * Be fully conversant with and abide by all rules concerning Fire, Health & Safety. * Be fully conversant with: o Risk Assessments for your department and position o Hotel Fire & Emergency Procedures o TABC regulations Other * The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate. * As the hotel's level of business varies considerably, there is a need for flexibility in attitude, approach and working hours. Experience - * Minimum two year's hotel reservation, guest services, housekeeping, and/or front office experience. General Skills - * Excellent organizational skills, flexibility. * Excellent interpersonal skills. Superior oral/written communication skills; ability to interact successfully with all levels. * Excellent telephone etiquette. * Tact and good judgment and proven experience interacting with customers and hotel management. Technical Skills - * Efficient technical skills in Word, Excel, Outlook along with good internet navigation skills * Experience with hotel PMS systems and operational proficiency. * Knowledge of general office equipment (e.g., Switchboard, Telephones Systems, fax machine, copy machine, printers. Education or Certification - * College Degree preferred * TABC Certified About Us Press space or enter keys to toggle section visibility One of the most romantic hotels in Dallas, Rosewood Mansion on Turtle Creek retains the intimate ambience of the private residence it once was. Meticulously restored interiors and impeccable service, attentive associates and thoughtful amenities make it an icon among Dallas luxury hotels. For decades, the Mansion Restaurant has been acclaimed as one of the best restaurants in Dallas for fine dining. A proud tradition of culinary excellence is at the heart of all dining experiences at Rosewood Mansion on Turtle Creek, which also presents guests with options for al fresco and in-room dining.

**Why We're Here** We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. **How We're Different** Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. **What You'll Do** The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return. **Some of your responsibilities include:** + Review arrivals noting special requests, blocking rooms as needed. + Check in and out hotel guests in a confident, professional and friendly manner. + Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. + Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift. + Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests. + Follow established key control policy. + Ensure proper credit policies are followed. + Submit all lost & found articles accompanied by a completed lost & found report. + Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty. + Verify credit limit report. + Monitor room availability throughout the day. + Review daily the selling status of the hotel using yield management system. + Attend department meeting once a month. + Communicate by telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Bell Staff, and Valet. **What You Bring** + High school diploma or general education degree (GED) required. + Previous experience in a Front Desk or customer-facing role is preferred. + Knowledgeable of immediate area, services, attractions, and events. + Flexible schedule, able to work evenings, weekends and holidays. + Work well under pressure, dealing with many arrivals and departures within a short period of time. + Familiar with hotel systems and operations, and the ability to enter in information accurately. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (**************************************************************************************************************** . **Be Yourself. Lead Yourself. Make it Count.**

Press space or enter keys to toggle section visibility The main purpose of the barback in the main bar is to assist cocktail servers and bartenders in all facets of food and beverage service. Essential Duties and Responsibilities - (Key Activities) The following are specific responsibilities and contributions critical to the successful performance of the position: * Responsible for stocking all supplies in the main bar before, during and after each shift, including paper goods, alcoholic and non-alcoholic beverages, consumables, glassware, linen, condiments used in mixing drinks, stocking the bins. * Responsible for the cleanliness of both the bar and service areas through regular maintenance projects and nightly cleaning duties. * Responsible for assisting cocktail servers in all aspects of food service; from setting silver, serving food to the final cleaning of the tables. * Responsible for bussing all tables of glassware and debris during the course of service. * Responsible for the changing of all tablecloths and candles during service. * Maintain all standards as set by RMOTC. * Attendance at all scheduled meetings. This list of essential functions is not exhaustive and may be supplemented as necessary. Other Standard Responsibilities - Experience - * Minimum of six months experience in a fine dining or casually elegant upscale establishment preferred General Skills - * Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. Technical Skills * Ability to clearly communicate information with bartenders, servers and customers. Must have developed language skills to the point to be able to read and understand instructions, safety rules, etc. Education or Certification - Language - * Required to speak, read and write English, with fluency in other languages preferred Physical Requirements * Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, ability to lift and carry 30-50 lbs. overhead 25 times over an 8 hour period and lift up to 50 pounds, and satisfactorily communicate with guests and co-workers to their understanding. About Us Press space or enter keys to toggle section visibility One of the most romantic hotels in Dallas, Rosewood Mansion on Turtle Creek retains the intimate ambience of the private residence it once was. Meticulously restored interiors and impeccable service, attentive associates and thoughtful amenities make it an icon among Dallas luxury hotels. For decades, the Mansion Restaurant has been acclaimed as one of the best restaurants in Dallas for fine dining. A proud tradition of culinary excellence is at the heart of all dining experiences at Rosewood Mansion on Turtle Creek, which also presents guests with options for al fresco and in-room dining.

About the Role: The Food & Beverage Director is responsible for overseeing all aspects of the food and beverage operations within an organization, ensuring exceptional quality, service, and profitability. This role involves strategic planning, budgeting, and managing a diverse team to deliver outstanding dining experiences that align with the company's brand and standards. The director will collaborate closely with culinary, service, and procurement teams to optimize menu offerings, control costs, and maintain compliance with health and safety regulations. A key outcome of this position is to drive revenue growth while maintaining high customer satisfaction and operational efficiency. Ultimately, the Food & Beverage Director plays a pivotal role in shaping the overall guest experience and sustaining the business's competitive edge in the hospitality industry. Minimum Qualifications: Bachelor's degree in Hospitality Management, Business Administration, or a related field. Minimum of 5 years of progressive experience in food and beverage management, preferably in a leadership role. Proven track record of managing large teams and multiple food and beverage outlets. Strong financial acumen with experience in budgeting, forecasting, and cost control. Comprehensive knowledge of food safety standards, health regulations, and industry best practices. Preferred Qualifications: Master's degree in Hospitality Management or Business Administration. Experience working in luxury hotels, resorts, or high-volume food and beverage operations. Certification in food safety management (e.g., ServSafe Manager Certification). Familiarity with sustainability practices and initiatives within the food and beverage industry. Proficiency in restaurant management software and point-of-sale systems. Responsibilities: Develop and implement comprehensive food and beverage strategies that align with organizational goals and market trends. Manage daily operations of all food and beverage outlets, including restaurants, bars, banquets, and room service. Lead, train, and motivate a multidisciplinary team to ensure high standards of service, quality, and safety. Oversee budgeting, forecasting, and financial management to maximize profitability and control costs. Collaborate with culinary teams to design innovative menus and beverage programs that meet customer preferences and dietary requirements. Ensure compliance with all health, safety, and sanitation regulations and maintain rigorous quality control standards. Establish and maintain strong vendor relationships to negotiate contracts and secure quality supplies at competitive prices. Analyze customer feedback and operational data to continuously improve service delivery and guest satisfaction. Coordinate with marketing and sales departments to promote food and beverage offerings and special events. Skills: The Food & Beverage Director utilizes leadership and communication skills daily to inspire and manage a diverse team, ensuring seamless operations and exceptional guest experiences. Financial and analytical skills are critical for budgeting, forecasting, and interpreting operational data to make informed decisions that enhance profitability. Strong organizational and multitasking abilities enable the director to oversee multiple outlets and projects simultaneously while maintaining high standards. Knowledge of food safety and regulatory compliance is applied consistently to uphold health standards and minimize risks. Additionally, negotiation and vendor management skills are essential for securing quality products and services that support the organization's goals.

Press space or enter keys to toggle section visibility OUR PURPOSE AND CULTURE We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place. THE TEAM You will be part of the Reservations team, a passionate group of professionals dedicated to delivering exceptional service and personalized guest experiences. Reporting to the Reservations Manager, this role works closely with Sales, Front Office, and other operational departments to ensure seamless booking processes and guest satisfaction from the very first interaction. YOUR ROLE As a Reservations Sales Agent, you will be the first point of contact for guests booking their stay with Rosewood. You will handle inbound calls and emails, manage reservation details, and provide tailored recommendations with warmth and professionalism. Your role is key to creating a memorable first impression and ensuring every guest feels valued and cared for from the moment they reach out. HOW YOU'LL MAKE THE PLACE * Handle guest room reservations, changes, cancellations, and inquiries with efficiency and courtesy. * Maintain superior service standards and comply with departmental policies and procedures. * Provide knowledgeable recommendations about hotel services, amenities, and local attractions. * Respond to voicemail and email messages in a timely and professional manner. * Demonstrate ownership of each reservation, ensuring personalized and attentive service. * Maintain confidentiality and respect guest privacy at all times. COULD THIS BE YOU? * You have at least one year of experience in reservations, ideally within a luxury or ultra-luxury hotel environment. * You speak, read, and write English fluently, and German language skills are a strong advantage. * You're detail-oriented, organized, and able to prioritize tasks while maintaining accuracy and speed. * You're a clear thinker who remains calm under pressure and solves problems with good judgment. * You work well independently and as part of a team, always maintaining a positive and respectful attitude. * You're confident using hotel reservation systems and have a talent for suggestive selling. * You understand the importance of guest confidentiality and handle sensitive information with care. * You're physically able to perform the role's requirements and communicate effectively with guests and colleagues. OUR COMMITMENT TO YOU At Rosewood Hotel Group, your voice is heard - and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them - and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice. About Us Press space or enter keys to toggle section visibility Rosewood Hotel Group, a privately owned company, is one of the world's leading global lifestyle and hospitality management groups. It encompasses four brands: ultra-luxury Rosewood Hotels & Resorts; upper-upscale New World Hotels & Resorts; Asaya, an integrated well-being concept; and Carlyle & Co., a modern and progressive private members clubs. Its combined hotel portfolio consists of more than 42 properties in 20 countries with nearly 30 new properties currently under development. The group's foundation is its commitment to "Relationship Hospitality" - a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which its hotels operate. By doing so, Rosewood Hotel Group strives to become the industry leader in delivering the true meaning of hospitality.

Provide waxing and skincare services to guests. Assess guest needs, inquire about contraindications, and examine skin, hair, or nails to evaluate condition, appearance, and appropriateness of scheduled service. Determine and advise guests on proper skin, hair, or nail care and recommend home care regimens. Promote and sell spa/salon services and retail products. Escort guests to and from treatment rooms. Set up workstation and/or treatment room with necessary products, equipment, and supplies to ensure guest comfort and safety. Clean, maintain, and sterilize tools. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by stopping service and informing supervisor/manager. Maintain current licensure in service area. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. REQUIRED QUALIFICATIONS License or Certification: Valid State Esthetician License At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

**Additional Information** **Job Number** 26211116 **Job Category** Food and Beverage & Culinary **Location** The Ritz-Carlton Dallas Las Colinas, 4150 N MacArthur Blvd, Irving, Texas, United States, 75038VIEW ON MAP (****************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **POSITION SUMMARY** Our jobs aren't just about setting up tables and chairs for our guests to use during a banquet or meeting. Instead, we want to create an atmosphere that is memorable and unique. Our Event Support Experts take the initiative and deliver a wide range of services that allow our events to go off without a hitch. Whether setting up and breaking down materials, transporting supplies, stocking bars and action stations, or anything in between, the Event Support Expert plays a key role in making our events run flawlessly. No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Event Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance). Doing all these things well (and other reasonable job duties as requested) is critical - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Less than 1 year related work experience. Supervisory Experience: No supervisory experience. License or Certification: None _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Press space or enter keys to toggle section visibility The Barista is responsible for the preparation and presentation of high-quality coffee, tea, and specialty beverages for Rosewood Hotels & Resorts' Food & Beverage outlets. This position ensures consistency, accuracy, and efficiency in beverage production, supporting servers and other team members in delivering exceptional guest experience. This is a summary of duties however it is by no means an all-inclusive list. It is merely a broad guide to expected duties of the position. Essential Duties and Responsibilities - (Key activities but not limited to) * Prepare a variety of coffee, tea, and specialty beverages to Rosewood standards. * Support Food & Beverage outlets by preparing beverage orders for servers in a timely and accurate manner. * Perform opening duties, including calibrating espresso machines, setting up equipment, stocking ingredients, and ensuring readiness for service. * Perform closing duties, including cleaning and sanitizing equipment, restocking items, labeling/date coding, and securing inventory. * Maintain cleanliness, organization, and readiness of the barista station and storage areas throughout the shift. * Monitor product quality, freshness, and consistency, ensuring every beverage meets brand standards. * Ensure proper handling, storage, and rotation of ingredients in compliance with health and safety guidelines. * Report on any equipment issues, shortages, or maintenance needs to the Food & Beverage Manager promptly. * Follow all safety, sanitation, and hygiene procedures in accordance with company and local regulations. Guest Service: * Maintain a positive, professional, and pleasant/friendly attitude every shift. Health & Safety * Be aware of and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your workplace. * The wearing of appropriate clothing provided by or recommended by the Company will be obligatory. * Report any defects in the building, plant or equipment according to hotel procedure. * Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures. * Attend Statutory Fire, Health & Safety training and be fully conversant with and abide by all rules concerning Fire, Health & Safety. * Be fully conversant with: * OSHA Regulations * Risk Assessments for your department * Hotel Fire & Bomb Procedures Confidentiality * Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated. Other * Comply and adhere to the Rosewood company policies. * Take on other tasks in addition of the ones stated, in a reasonable framework. * Always be a "brand ambassador" and ensure brand integrity and clarity are always maintained. * Model the company's culture, vision, mission and core values. * While this is intended to be an accurate reflection of the duties involved in this position, the Company reserves the right to add, remove or alter duties when business need dictates. * As the hotel's level of business varies considerably, there is a need for flexibility in attitude, approach and working hours. Required Skills - General Skills Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. Technical Skills * Knowledge Ability to perform job functions with attention to detail, speed and accuracy; ability to prioritize, organize and follow through; ability to be a clear thinker, remain calm and resolve problems using good judgment; ability to work well under pressure of meeting production schedules and timelines for guests' hot food orders. * Ability to maintain good coordination; ability to transport cases of received goods to the workstation; ability to work an 8-12-hour shift in hot, noisy and sometimes close conditions. * Ability to work with all products and food ingredients involved; ability to use all senses to ensure quality standards are met * Ability to differentiate dates; ability to operate, clean and maintain all equipment required in job functions. * Be PCI compliant * Latte art and crafted presentations experience preferred. Language Required to speak, read and write English, with fluency in other languages preferred. Physical Requirements * Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, ability to lift 35 lbs 5 times a day and carry up to 50 pounds, and satisfactorily communicate with guests and co-workers to their understanding. Work Management * Ability to manage multiple tasks * Can meet deadlines Other/Attributes * Passionate and dedicated * Is patient, yet persistent * Culturally aware and sensitive Qualifications - * High School Diploma or an equivalent combination of education and work-related experience. * Must have current and valid Food Handler's card and TABC certification * Minimum 21 years of age to serve alcoholic beverages Experience - * Previous barista or café experience required; luxury or hospitality background preferred. * Strong knowledge of coffee brewing methods, espresso preparation, and latte art. * Detail-oriented with a focus on quality, consistency, and efficiency. * Ability to work in a fast-paced environment and manage multiple orders simultaneously. * Excellent teamwork and communication skills to support Food & Beverage colleagues. * Flexible schedule with availability to work mornings, evenings, weekends, and holidays. This job description will be reviewed on a regular basis to incorporate any new responsibilities which reflect the business requirements About Us Press space or enter keys to toggle section visibility One of the most romantic hotels in Dallas, Rosewood Mansion on Turtle Creek retains the intimate ambience of the private residence it once was. Meticulously restored interiors and impeccable service, attentive associates and thoughtful amenities make it an icon among Dallas luxury hotels. For decades, the Mansion Restaurant has been acclaimed as one of the best restaurants in Dallas for fine dining. A proud tradition of culinary excellence is at the heart of all dining experiences at Rosewood Mansion on Turtle Creek, which also presents guests with options for al fresco and in-room dining.

**Additional Information** Relocation Assistance Available **Job Number** 25194264 **Job Category** Event Management **Location** The Ritz-Carlton Dallas Las Colinas, 4150 N MacArthur Blvd, Irving, Texas, United States, 75038VIEW ON MAP (****************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $74,000 - $99,000 annually **Bonus Eligible:** Y **JOB SUMMARY** Assists in leading meetings and special events. Position assists in the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position has responsibility for executing all property events with a seamless turnover from sales to operations and back to sales. Helps ensure the team meets the brand's target customer needs, employee satisfaction, and focuses on growing event revenues and maximizing the financial performance of the department. **CANDIDATE PROFILE** **Education and Experience** - High school diploma or GED; 4 years experience in event management, food and beverage, sales and marketing, or related professional area. OR - 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in event management, food and beverage, sales and marketing, or related professional area. **CORE WORK ACTIVITIES** **Assisting in Managing Meetings and Special Events Operations and Budgets** - Researches and analyzes new products, pricing and services of competition. - Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts. - Ensures the property is apprised of all groups that will impact property operations. - Ensures meeting space and corresponding heart of the house areas are cleaned and maintained. - Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines. - Leads the execution of brand service initiatives in event management areas. - Develops an event management strategy that is aligned with the company's business strategy and leads its execution. - Conduct daily walk-through of banquet floor to ensure client satisfaction and quality standards. **Assisting in Leading Meetings and Special Events Teams** - Holds event management team accountable for desired service behaviors related to product and service delivery. - Communicates a clear and consistent message regarding departmental goals to produce desired results. - Assists in execution of departmental goals in game plans. - Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. **Managing Profitability** - Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service. - Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property. - Assists in creating and achieving the annual banquet budget. - Focuses on building the property's top line revenue by supporting the execution of the annual Meetings & Special Events Marketing Plan, and providing leadership to the team on post-contractual upselling efforts. - Partners with sales team to ensure pricing and space allocations are in line with property guidelines for maximizing revenue opportunities. **Ensuring Exceptional Customer Service** - Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations. - Consult with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions. - Review customer service data to identify service failures and provide guidance on problem resolution. **Conducting Human Resources Activities** - Works with Human Resources to ensure compliance with all local, state and federal (OSHA, Health Department) regulations. - Reviews property specific event operations annually and makes appropriate adjustments. - Reviews staffing levels to ensure that guest service and operational needs are met. - Communicates and ensures departmental and property emergency procedures are executed when necessary. - Ensures that regular, ongoing communication is happening in all areas of event operations (e.g., BEO meetings, pre-event briefings, staff meetings, food and beverage team, culinary team). - Ensures performance feedback is timely through the standard feedback processes _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.