Rosewood Hotels & Resorts jobs in New York, NY

Press space or enter keys to toggle section visibility Areas of responsibility include the IRD department, the minibar and cashiers. The scope of the role is to assist the IRD manager to ensure the successful performance of the IRD, minibar and cashier's department. Essential Duties and Responsibilities - (Key Activities) * Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. * Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately. * Under the direction of the In Room Dining Manager, support the department concerning hiring, employee relations, disciplinary action, training, counseling, evaluating, etc. * Is a "brand ambassador" at all times and ensures brand integrity and clarity are always maintained. * Models the company's culture, vision, mission and core values at all times. * Foster and promote a cooperative working climate, maximizing productivity and employee morale. * Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. * Maintain positive guest relations at all times, resolve guest complaints, ensuring guest satisfaction. * Monitor and maintain cleanliness, sanitation and organization of assigned work areas. * Maintain complete knowledge of: a) All liquor brands, beers and non-alcoholic selections available to Room Service. b) The particular characteristics and description of every wine/champagne by the glass and major wines on the wine list. c) Designated glassware and garnishes for drinks. d) All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices. e) Daily menu specials. f) Guest room layout, locations and room numbers/names. g) Manual system procedures. h) Daily housecount, arrivals/departures, VIPs. i) Scheduled in-house group activities, locations and times. * Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving. * Check storage areas for proper supplies, organization and cleanliness. Complete requisition for additional supplies needed and submit to Manager. Instruct designated personnel to rectify any cleanliness/organization deficiencies. * Coordination with the Chef to review daily specials and out of stock items; communicate with staff throughout shift. * Ensure that assigned staff have reported to work; document any late or absent employees. * Coordinate breaks for assigned staff. * Assign work and side duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. * Conduct pre-shift meeting with staff and review all information pertinent to the day's business. * Inspect grooming and attire of staff; rectify any deficiencies. * Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel. * Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel. * Monitor and assist Room Service staffs with their job functions to ensure optimum service to guests, inclusive of inspection of table/set-ups; accuracy of guest's order, timeliness of delivery, and adherence to departmental standards. * Access all functions of the P.O.S. system in accordance to specifications. * Organize, coordinate, direct staff the hotel's amenity program in accordance with departmental standards. * Foster and promote a cooperative working climate, maximizing productivity and employee morale. * Complete all paperwork and closing duties in accordance with departmental standards. * Review status of assignments and any follow-up action with Manager and/or on-coming Supervisor. * All other duties as required. Others * While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates. Required Skills - * Excellent customer service skills. * Must be able to perform job functions with attention to detail, speed and accuracy * Be a clear thinker, remaining calm and resolving problems using good judgement * Follow directions thoroughly * Understand a guest's service needs * Work cohesively with co-workers as part of a team * Work with minimal supervision * Maintain confidentiality of guest information and pertinent hotel data Taskforce Assignment - Temporary Salary Range $70,000 - $72,000 annually About Us Press space or enter keys to toggle section visibility Built in 1930, The Carlyle, A Rosewood Hotel is a New York City luxury hotel that exudes charm and elegance. For generations, it has been the "home away from home" for world leaders, celebrities and sophisticated travelers. Guests discover remarkable privacy, luxury and impeccable service from this award-winning property. The Carlyle has consistently been recognized as one of the top hotels to stay by the world's leading publications, travel magazines and consumer organizations.

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Leading Room Operations Team • Verifies that goals are being translated to the team as they relate to guest tracking and productivity. • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. • Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. • Verifies that the team has the capabilities to meet expectations. • Leads by example demonstrating self-confidence, energy and enthusiasm. • Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them. Managing Property Rooms Operations Function(s) • Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping). • Follows property specific second effort and recovery plan. • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. • Takes proactive approaches when dealing with employee concerns. • Extends professionalism and courtesy to employees at all times. • Communicates/updates all goals and results with employees. • Meets semiannually with staff on a one-to-one basis. • Assists/teaches the team scheduling against guest and hours/occupied room goals. • Performs hourly job functions as needed. • Performs other duties, as assigned, to meet business needs. Managing and Monitoring Activities that Affect the Guest Experience • Understands the brand's service culture. • Provides excellent customer service by being readily available/approachable for all guests. • Strives to continually improve guest and employee satisfaction. • Takes proactive approaches when dealing with guest concerns. • Extends professionalism and courtesy to guests at all times. • Responds timely to customer service department request. • Verifies that all team members meet or exceed all hospitality requirements. Managing Profitability • Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD). • Verifies that a viable key control program is in place. • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. • Strives to maximize the financial performance of the department. Conducting Human Resources Activities • Interviews and assists in making hiring decisions. • Receives hiring recommendations from team supervisors. • Verifies that orientations for new team members are thorough and completed in a timely fashion. • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns. • Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. • Celebrates successes and publicly recognizes the contributions of team members. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

**Additional Information** **Job Number** 25191994 **Job Category** Sales & Marketing **Location** W New York - Union Square, 201 Park Avenue South, New York, New York, United States, 10003VIEW ON MAP (******************************************************************************************************************************************************************* **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **Pay Range:** $32.00-$34.00 per hour **POSITION SUMMARY** Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information** **Job Number** 25193723 **Job Category** Food and Beverage & Culinary **Location** JW Marriott Essex House New York, 160 Central Park South, New York, New York, United States, 10019VIEW ON MAP (*************************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **Pay Range:** $31.65-$42.20 per hour **POSITION SUMMARY** Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor. Wash and disinfect kitchen and store room areas, tables, tools, knives, and equipment. Receive deliveries, store perishables properly, and rotate stock. Ensure clean wares are stored in appropriate areas. Use detergent, rinsing, and sanitizing chemicals in the 3-compartment sink to clean dishes. Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re-washing. Rack and spray all racked items with hot water to loosen and remove food residue. Sort, soak, and wash/re-wash silverware. Breakdown dirty bus tubs. Empty and maintain trashcans and dumpster area. Clean and mop all areas in assigned departments. Dispose of glass in the proper containers. Break down cardboard boxes and place them and other recyclables in the recycle bin. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: No high school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information** **Job Number** 25185055 **Job Category** Loss Prevention & Security **Location** New York Marriott Marquis, 1535 Broadway, New York, New York, United States, 10036VIEW ON MAP (*************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $90,000-$122,000 Annually **Bonus Eligible:** Y **JOB SUMMARY** Assists with the direction and management of the Security&Safety Services function, to include Convention Services, ensuring compliance with federal, state, local and company policies and procedures. Participates in meetings with customers (Planning Meetings) to proactively sell Special Event Security to Meeting Planners and recommends additional Security and Hotel services. Coordinates VIP and Dignitary visits, liaises with Government agencies and Group Corporate Security as appropriate, and monitors upcoming location group and special event activity to provide a safe environment for employees and guests. Monitors the activities of Vendors and Outside Companies operating within the facility to ensure guest safety and asset protection.. **CANDIDATE PROFILE** **Education and Experience** - Bachelor's Degree in a related field or equivalent experience. OR - 5 years Safety and Security Administration, knowledgeable of NFPA Regulations, OSHA standards. - Licenses/Certificates: Valid driver's license and a satisfactory driving record. Must be CPR/AED certified or capable of getting certified within 90 days of employment. Must be registered in accordance with state law (timeframe / requirements vary by state). **CORE WORK ACTIVITIES** **Monitoring Property Operations** - Participates in meetings with customers (planning meetings) to proactively sell special event security to meeting planners and recommends additional Security and Hotel services. - Inspects location-provided security services and interacts with on-site meeting planners to promote satisfaction and the safe enjoyment of the facility. - Coordinates VIP and dignitary visits, liaisons with government agencies and Group Corporate Security as appropriate, and monitors upcoming location group and special event activity to ensure that the location maintains a safe environment for employees and guests. - Monitors the activities of vendors and outside companies operating within the facility to provide guest safety and asset protection. - Assists in the development of loss prevention / safety programs by analyzing available data and keeps management advised on preventive measures needing implementation and makes recommendations. - Determines the type of materials, supplies, machinery, equipment or tools to be used or merchandise to be bought, stocked and sold. **Supporting Profitability and Revenue Goals** - Assists with the preparation and implementation of departmental budget and cost controls. Monitors department payroll for accuracy. - Develops and maintains programs that reduce location losses and aids in creating new procedures that physically secure the property and its assets. - Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations. - Controls the flow and distribution of materials or merchandise and supplies. **Managing and Conducting Human Resources Activities** - Promotes participation in property safety-related programs. - Conducts mandatory training with all Safety Service agents. Provides documentation in compliance with state and federal mandates. - Establishes standards, oversees training, and schedules Special Event Security Officers and Badge Checkers to fulfill customer and location needs. - Mentors and develops direct reports to ensure line of succession for future opportunities. - Interviews, selects and trains employees. - Appraises employees' productivity and efficiency for the purpose of recommending promotions or other changes in status. - Apportions work to employees and determine technique to use. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors. Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. CRITICAL TASKS Safety and Security Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Maintain awareness of suspicious persons on property premises. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. Policies and Procedures Protect the privacy and security of guests and coworkers. Maintain confidentiality of proprietary materials and information. Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. Follow company and department policies and procedures. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Perform other reasonable job duties as requested by Supervisors. Guest Relations Address guests' service needs in a professional, positive, and timely manner. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. Thank guests with genuine appreciation and provide a fond farewell. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Assist other employees to ensure proper coverage and prompt guest service. Communication Speak to guests and co-workers using clear, appropriate and professional language. Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. Talk with and listen to other employees to effectively exchange information. Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Working with Others Support all co-workers and treat them with dignity and respect. Develop and maintain positive and productive working relationships with other employees and departments. Quality Assurance/Quality Improvement Comply with quality assurance expectations and standards. Physical Tasks Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Greet/Escort Guests Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Press space or enter keys to toggle section visibility Begin Your Rosewood Journey We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you. The Carlyle, A Rosewood Hotel is looking for a Assistant Front Office Manager. The Assistant Front Office Manager assists the Director of Front Services in administering front office functions and supervising associates on a daily basis. Front office areas include: Bell Attendant, Concierge, Door Attendant, Elevator Operator and Front Desk associates. Position directs and works with managers and associates to carry out procedures ensuring efficient processes in addition to guest and associate satisfaction. . Key Responsibilities * Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. * Handles complaints, settling disputes, and resolving grievances and conflicts with guests and patrons * Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. * Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals * Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues * Develops and updates policies and manuals, as related to the division/department, for implementation in the field, while ensuring compliance to the same for consistency across the group. * Exhibit professionalism and good business judgement when resolving all customers' inquiries and concerns * Maintain confidentiality of guest information and pertinent hotel data * * Qualifications * * Minimum one year in ultra-luxury operations, preferably in a union environment * Minimum 1 year experience in a similar capacity for a luxury or ultra-luxury property. * Knowledge of Opera, HotSOS and Microsoft Office Applications * Strong command of both spoken and written English with fluency in other languages preferred * Excellent interpersonal relationship with positive attitude and ability to work cohesively as part of a team Competitive Benefits * Medical, dental, vision and retirement benefits * Paid holidays * We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities. Salary Range: $70,000 - $80,000 Follow us on LinkedIn *********************************************************** Instagram: @RosewoodHotels About Us Press space or enter keys to toggle section visibility ABOUT THE CARLYLE, A ROSEWOOD HOTEL Built in 1930, The Carlyle, A Rosewood Hotel is a New York City luxury hotel that exudes charm and elegance. For generations, it has been the "home away from home" for world leaders, celebrities and sophisticated travelers. Guests discover remarkable privacy, luxury and impeccable service from this award-winning property. The Carlyle has consistently been recognized as one of the top hotels to stay by the world's leading publications, travel magazines and consumer organizations. ABOUT ROSEWOOD HOTEL GROUP Rosewood Hotel Group, one of the world's leading hotel companies, encompasses three brands: Rosewood Hotels & Resorts, New World Hotels & Resorts and KHOS. Its combined portfolio consists more than 40 hotels in 19 countries. Known for distinctive, refined service in cultures throughout the worlds. We want to be progressive in our service yet remain timeless. Whether you work with us to stay with us, Rosewood Hotel Group creates enduring relationships in engaging environments. The group's foundation is its commitment to "Relationship Hospitality" - a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which its hotels operate. By doing so, Rosewood Hotel Group strives to become the industry leader in delivering the true meaning of hospitality.

**Additional Information** **Job Number** 25187139 **Job Category** Rooms & Guest Services Operations **Location** RC Residences North Hills, 5000 Royal Court, North Hills, New York, United States, 11040VIEW ON MAP (*********************************************************************************************************************************************************** **Schedule** Part Time **Located Remotely?** N **Position Type** Non-Management **Pay Range:** $24.60-$26.10 per hour **POSITION SUMMARY** Respond to Residence owners' and their guests' requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities. Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key track system. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with owners' reservation services (HRS). Assist with scheduling of the elevator for move-in/out for Residence owners/tenants. Assist with Bell/valet services for owners when requesting for their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in logbooks. Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. Adhere to the highest standards of The Ritz-Carlton service excellence. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None MIRJ _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information** **Job Number** 25150129 **Job Category** Sales & Marketing **Location** The Ritz-Carlton New York NoMad, 25 West 28th Street, New York, New York, United States, 10001VIEW ON MAP (********************************************************************************************************************************************************************* **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Bonus Eligible:** Y **JOB SUMMARY** Responsible for proactively soliciting business. The position is accountable for handling large group or other customer segments related to opportunities with significant revenue potential. Actively up-sells each business opportunity to maximize revenue for individual properties. Aligns customer profile with the appropriate product. Achieves personal and team related revenue goals. Turns business over properly and in a timely fashion for proper service delivery in accordance with brand standards. Creates opportunities to grow the account base through customer interactions. **CANDIDATE PROFILE** **Education and Experience** **Required:** - 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 5 years' experience in the sales and marketing or related professional area. OR - 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years of experience in sales and marketing or related professional area. **CORE WORK ACTIVITIES** **Understanding Market Opportunities and Driving Revenue** - Targets accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. - Partners with counterpart to effectively manage the business opportunity. - Responds to and manages larger and more complex incoming opportunities for the property. - Identifies, qualifies and solicits new business to achieve personal and property revenue goals. - Focuses efforts on accounts with significant potential sales revenue. - Develops effective sales plans and actions. - Works with partners to develop creative ideas and proposals for events. - Maximizes revenue by upselling packages. - Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. - Closes the best opportunities based on market conditions and individual property needs. - Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. - Handles complex business with significant revenue potential as well as significant customer expectations. **Building Successful Relationships** - Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc. - Develops relationships within community to strengthen and expand customer base for sales opportunities. - Provides excellent customer sales service in order to grow share of the account. - Manages and develops relationships with key internal and external stakeholders. **Additional Responsibilities** - Utilizes intranet for resources, templates, and information. - Participates in site visits. - Develops and facilitate execution of contracts as required. - Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). - Executes brand's Customer Service Standards and property's Brand Standards through the sales process. The hourly pay range for this position is $44.71 to $59.13. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the spa, guest services, or related professional area. CORE WORK ACTIVITIES Supporting Management of Spa Operations and Budgets • Assumes the responsibilities of the Spa Director in his/her absence. • Ensures all employees have the proper supplies, equipment and uniforms. • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. • Manages supplies and equipment inventories within budget. • Maintains cleanliness of spa and related areas and equipment. • Understands the impact of department's operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals. Ensuring and Delivering Exceptional Customer Service • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Handles guest problems and complaints. • Empowers employees to provide excellent customer service. • Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement. • Strives to improve service performance. Conducting Human Resources Activities • Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns. • Ensures employees understand expectations and parameters. • Brings issues to the attention of the department manager and Human Resources as necessary. • Observes service behaviors of employees and providing feedback to individuals. • Participates in employee progressive discipline procedures. • Participates in an on-going employee recognition program. • Reviews comment cards and guest satisfaction results with employees. • Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Supervises on-going training initiatives and conducting training when appropriate. • Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team. • Celebrates successes and publicly recognizes the contributions of team members. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. • Assists the Spa Director in managing the day-to-day operations of the spa as necessary. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Carlyle, A Rosewood Hotel, is currently seeking a highly professional and customer service-oriented individual to join our team as a Suite Ambassador. As part of our commitment to The Art of Entertainment, the Suite Ambassador will play a pivotal role in managing all aspects of the stay for our suite booking guests. This role demands an exceptional level of attention to detail and the ability to curate personalized guest experiences based on preferences and specifications. Key Responsibilities: * Collaboration: Connecting with various departments and associates to ensure that guest preferences, special requests, and requirements, are fulfilled and ensuring a seamless and tailored experience. * Be responsible for setting up, supervising, and checking Suite Ambassador (SA) designated rooms. * Be responsible for the proper management of corridors and back landings (cleanliness). * Stay Management: Provide attentive and anticipatory service throughout guests' stays, overseeing all aspects of their experience to ensure flawlessness. * Welcome and assist guests during their stay but also prepare their stay in advance and follow up after departure when necessary. * Be the single point of contact for all requests for SA guests. * Ensure good communication and coordination with other departments involved in SA guest requests. * Carefully record all key customer information in Opera and Guest Tracker * Perform in-room check-in/ express check-out and service billing according to customer needs/ wishes. * Take a critical look at room inspections, report any standards violations, and ensure consistency in implementation (prior to arrival and during stay). * Departure Experience: Bid farewell to guests with a final touch of personalized service, expressing gratitude for their stay and ensuring their departure is as memorable as their arrival. * Give farewell gift and manage gift inventory * Attention to Detail: Maintain meticulous attention to detail in all interactions and service delivery, adhering to The Carlyle's standards of excellence. * Personalization: Craft bespoke guest experiences by leveraging knowledge of individual preferences and specifications, delivering memorable moments that resonate long after their stay. Qualifications: * Previous experience in luxury hospitality or related field preferred. * Exceptional interpersonal skills with the ability to foster strong relationships with guests and colleagues. * Strong organizational skills and the ability to multitask in a fast-paced environment * Impeccable attention to detail and perform job duties with speed and accuracy, * committed to delivering flawless service. * Multilingual preferred (French) * Adept at storytelling * Can Set priorities, organize, and monitor. * Can think clearly, stay calm and solve problems with common sense. * Understanding customer service requirements. * Manage customer complaints. * Work in perfect cohesion with co-workers within a team. * Work independently. * Protect the confidentiality of guest and hotel information. * Flexibility to accommodate guests' needs and preferences, including availability for evening and weekend shifts. * Can stand for long hours and lift up to 15 pounds. Technical knowledge * Perfect knowledge of hotel services * Knowledge of professional software (Opera, Concierge Organizer, Knowcross, Glowing etc.) * Thorough knowledge of Rosewood Hotels and Resorts policies, procedures, and standards * Folding clothing * Tableware and service * Shoe care * Tie tying techniques (including bow ties) * Specific equipment in rooms General knowledge * Knowledge of luxury guests and their needs * Knowledge of local activities and attractions * Computer skills (Office, Internet) * Confident with new technologies * Hourly Range : $32.00 - $35.00 Join our team at The Carlyle, A Rosewood Hotel, and embark on a journey where you can showcase your passion for hospitality and dedication to delivering extraordinary guest experiences. Apply now to become a part of our legacy of luxury and elegance. About Us Press space or enter keys to toggle section visibility Built in 1930, The Carlyle, A Rosewood Hotel is a New York City luxury hotel that exudes charm and elegance. For generations, it has been the "home away from home" for world leaders, celebrities and sophisticated travelers. Guests discover remarkable privacy, luxury and impeccable service from this award-winning property. The Carlyle has consistently been recognized as one of the top hotels to stay by the world's leading publications, travel magazines and consumer organizations.

**Additional Information** **Job Number** 25165674 **Job Category** Event Management **Location** JW Marriott Essex House New York, 160 Central Park South, New York, New York, United States, 10019VIEW ON MAP (*************************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $76,000 - $101,000 annually **Bonus Eligible:** Y **JOB SUMMARY** Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals. **CANDIDATE PROFILE** **Education and Experience** - High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area. **CORE WORK ACTIVITIES** **Managing Banquet Operations** - Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props). - Applies knowledge of all laws, as they relate to an event. - Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction. - Adheres to and reinforces all standards, policies, and procedures. - Maintains established sanitation levels. - Manages departmental inventories and maintains equipment. - Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory. - Schedules banquet service staff to forecast and service standards, while maximizing profits. - Assists team in developing lasting relationships with groups to retain business and increase growth. **Participating in and Leading Banquet Teams** - Sets goals and delegates tasks to improve departmental performance. - Conducts monthly department meetings with the Banquet team. - Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends. - Acts as a liaison to the kitchen staff. - Leads shifts and actively participates in the servicing of events. **Ensuring and Providing Exceptional Customer Service** - Sets a positive example for guest relations. - Interacts with guests to obtain feedback on product quality and service levels. - Responds to and handles guest problems and complaints. - Empowers employees to provide excellent customer service. - Ensures employees understand expectations and parameters. - Strives to improve service performance. - Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. - Reviews comment cards and guest satisfaction results with employees. **Conducting Human Resources Activities** - Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. - Observes service behaviors of employees and provides feedback to individuals. - Monitors progress and leads discussion with staff each period. - Participates in the development and implementation of corrective action plans. - Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction. - Attends and participates in all pertinent meetings. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information** **Job Number** 25193610 **Job Category** Spa **Location** The Ritz-Carlton New York NoMad, 25 West 28th Street, New York, New York, United States, 10001VIEW ON MAP (********************************************************************************************************************************************************************* **Schedule** Part Time **Located Remotely?** N **Position Type** Non-Management **Pay Range:** $17.43-$20.50 per hour **Other Compensation:** Service Charge Eligible **POSITION SUMMARY** Provide waxing and skincare services to guests. Assess guest needs, inquire about contraindications, and examine skin, hair, or nails to evaluate condition, appearance, and appropriateness of scheduled service. Determine and advise guests on proper skin, hair, or nail care and recommend home care regimens. Promote and sell spa/salon services and retail products. Escort guests to and from treatment rooms. Set up workstation and/or treatment room with necessary products, equipment, and supplies to ensure guest comfort and safety. Clean, maintain, and sterilize tools. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by stopping service and informing supervisor/manager. Maintain current licensure in service area. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: Technical, Trade, or Vocational School Degree. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. REQUIRED QUALIFICATIONS License or Certification: Valid State Esthetician License _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Functions as the strategic business leader of rooms operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping and Security/Loss Prevention. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the rooms operations meet the brand's target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. CORE WORK ACTIVITIES Managing Property Operations • Working with Rooms management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution. • Reviewing comment cards, guest satisfaction results and other data to identify areas of improvement. • Evaluating if Operations Team is meeting service needs and provides feedback to operations team. • Participating in public space walk-throughs with Engineering and Housekeeping to ensure guest rooms, public space and back of the house areas are well maintained and preventative maintenance processes are in place. • Touring building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. • Reviewing findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken. • Working with team to put sustainable work processes and systems in place that support the execution of the strategy. • Reviewing reports and financial statements to determine Rooms operations performance against budget. • Communicating a clear and consistent message regarding departmental goals to produce desired results. Leading Operations Teams • Ensuring employees are treated fairly and equitably. • Celebrating successes and publicly recognizes the contributions of team members. • Fostering employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. • Making and executes the necessary decisions to keep property moving forward toward achievement of goals. Managing Relationships with Property Stakeholders • Attending owners meetings and provides meaning or context to the rooms operational and financial results. • Establishing relationship with owner as a business partnership and supports the relationship between the General Manager and the owner. Managing Profitability • Coaching and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. • Working with direct reports to determine areas of concern and establish ways to improve the departments' financial performance. • Leading cost containment efforts within Rooms operations including organizational restructuring when necessary. • Focusing on maintaining profit margins without compromising guest or employee satisfaction. • Identifying key drivers of business success and keeping Rooms leadership focused on the critical few to achieve results. Managing the Guest Experience • Creating an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations. • Championing the brand's service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams. • Ensuring core elements of the service strategy are in place to produce the desired results. • Establishing and maintaining open, collaborative relationships with direct reports and entire Rooms operations team. Ensures direct reports do the same for their team. • Interfacing with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. The salary range for this position is $74,000 to $96,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law. MIRJ At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. CANDIDATE PROFILE Education and Experience • High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required. CORE WORK ACTIVITIES Managing Event Logistics and Operations • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. • Adheres to all standards, policies, and procedures. • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. • Manages group room blocks and meeting space for average to large-sized assigned groups. • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions. • Uses his/her judgment to integrate current trends in event management and event design. • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). • Participates in customer site inspections and assists with the sales process as necessary. • Performs other duties as assigned to meet business needs. • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience. Ensuring and Providing Exceptional Customer Service • Delivers excellent customer service throughout the customer experience and encourages the same from other employees. • Empowers employees to provide excellent customer service. • Sets a positive example for guest relations. • Coordinates and communicates event details both verbally and in writing to the customer and property operations. • Makes presence known to customer at all times during this process. • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. • Follows up with customer post-event. • Responds to and handles guest problems and complaints. • Uses personal judgment and expertise to enhance the customer experience. • Stays available to solve problems and/or suggest alternatives to previous arrangements. • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Interacts with guests to obtain feedback on product quality and service levels. • Ensures hourly employees understand expectations and parameters for event activities. Leading Event Management Teams • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. • Leads formal pre-event and post-event meetings for average to large-sized assigned groups. • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). Supporting and Coordinating with the Sales and Marketing Function • Assists in the sales process and revenue forecasting for customer groups. • Up-sells products and services throughout the event process. • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. Conducting Human Resources Activities • Reviews comment cards and guest satisfaction results with employees. • Observes service behaviors of employees and provides feedback to individuals and/or managers. • Assists in the development and implementation of corrective action plans. • Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. • Works with the property staff and customers to address operational challenges associated with his/her group. • Performs other duties as assigned to meet business needs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Press space or enter keys to toggle section visibility The Caryle is an Art-Deco landmark on the Upper East Side, steps from Central Park and Madison Avenue. Home to the art of entertaining and inspired hosting, this storied hotel continues to hold a certain kind of magic and legendary mystique all its own. The Marketing & Communications Manager plays a meaningful role in carrying this legacy forward. Working closely with the Marketing team, the position supports the hotel's public presence and guest-facing storytelling across multiple channels. It contributes to the execution of public relations, social media, digital marketing, and partnership initiatives, ensuring that all communications reflect the distinctive voice and standards of a New York icon. This is a hands-on, property-based role suited to someone who thrives in a detail-oriented environment, enjoys collaborative work, and is energized by supporting a wide range of projects that shape the guest experience. Core Duties and Responsibilities - (Key Activities) Social Media, Digital, and Content Management * Post and monitor social media channels (Instagram, Facebook, and others) on a daily basis. * Strategize and coordinate upcoming press & influencer opportunities for The Carlyle, Bemelmans Bar, Café Carlyle, and Dowling's. * Manage publication of all hotel-related content and eNewsletters, including all Café Carlyle-related communications. * Manage website updates and content for brand.com, ensuring information and photography remains accurate and current. * Administer email campaigns, including list management, copywriting, and scheduling. * Partner with Digital and CRM teams to enhance the guest experience across digital channels with a focus on loyalty and acquisition. * Manage digital marketing campaigns in partnership with agencies (SEM/SEO, paid search, display), participating in calls to review results and refine strategies. * Produce monthly and quarterly reporting with actionable insights and performance metrics. * Manage hotel content across all third-party B2C and B2B sites. Marketing, PR, and Communications Support * Act as a liaison to Marketing partners, media, and external agencies. * Work with printing firms to produce collateral for all outlets in accordance with hotel and Rosewood brand standards. * Produce external and internal printed and digital materials with strong attention to detail. * Collaborate with the DOSM and DOMC on the hotel's annual Marketing & Communications Plan. * Answer telephone calls, qualify marketing and media leads, and relay messages. * Respond promptly and courteously to inquiries from guests and team members. Photography, Film, and Creative Production * Coordinate all details and on-site execution for photo shoots and filming within the hotel. * Manage and organize hotel-sponsored events and partnerships. * Conduct site inspections for media and other external clients. Guest Experience & Hotel Operations Support * Make reservation requests and coordinate with Guest Experience teams on amenities, welcome letters, and special requests, ensuring all details are prepared in advance. * Follow up on overflow calls and requests for Sales & Marketing team. * Handle guest feedback professionally and discreetly ensuring satisfaction. Reporting, Administration, and Departmental Support * Assist with compiling the monthly marketing and PR reports. * Send monthly marketing updates to department heads and Rosewood's corporate office. * Maintain departmental files and confidential information with accuracy and discretion. * Perform a variety of duties, shifting between tasks as required with efficiency. * Ensure attire and grooming meet hotel standards at all times. * Model the company's culture, vision, mission, and core values. * Attend occasional evening and weekend events on behalf of The Caryle. * Maintain complete knowledge and comply with all departmental policies, service procedures and standards. Others While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates. Required Skills * Strong foundation in marketing principles with hands-on experience supporting multi-channel campaigns (digital, social, email, content, partnerships). * Excellent writing skills, including proofreading and editing, with a consistent adherence to brand voice and standards. * Strong project management skills with the ability to manage multiple priorities and deliver accurate, on-brand work on time and on budget. * Well organized and detail oriented, with a commitment to quality assurance and accuracy across all digital and guest facing touchpoints. * Strong communication skills with the ability to work collaboratively across departments and with external partners. * Ability to remain calm, think clearly, and exercise good judgment when resolving challenges. * High level of discretion when handling confidential guest and hotel information. * Proficiency in MS Word, Excel, PowerPoint, Asana, Figma, and social media platforms. * Familiarity with CRM systems and knowledge of content management systems. * Experience with web analytics tools (Google Analytics preferred). Qualifications * Bachelor's degree in relevant field such as Marketing, Communications, Public Relations, Digital Media, or Hospitality. Experience * Minimum two years of professional marketing experience in hospitality, luxury goods, or related consumer-facing industry. * Experience supporting integrated marketing initiatives such as social media, digital content, email marketing, or brand campaigns. * Prior PR or communications exposure is welcome but must be paired with hands-on marketing experience. Salary Range $70,000- $85,000 based on experience. About Us Press space or enter keys to toggle section visibility Built in 1930, The Carlyle, A Rosewood Hotel is a New York City luxury hotel that exudes charm and elegance. For generations, it has been the "home away from home" for world leaders, celebrities and sophisticated travelers. Guests discover remarkable privacy, luxury and impeccable service from this award-winning property. The Carlyle has consistently been recognized as one of the top hotels to stay by the world's leading publications, travel magazines and consumer organizations.

Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor. Wash and disinfect kitchen and store room areas, tables, tools, knives, and equipment. Receive deliveries, store perishables properly, and rotate stock. Ensure clean wares are stored in appropriate areas. Use detergent, rinsing, and sanitizing chemicals in the 3-compartment sink to clean dishes. Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re-washing. Rack and spray all racked items with hot water to loosen and remove food residue. Sort, soak, and wash/re-wash silverware. Breakdown dirty bus tubs. Empty and maintain trashcans and dumpster area. Clean and mop all areas in assigned departments. Dispose of glass in the proper containers. Break down cardboard boxes and place them and other recyclables in the recycle bin. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: No high school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Functions as the leader of the property's sales department for properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel's' sales objectives. Evaluates the property's participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer profile and property associates and provides a return on investment to the owner and Marriott International. CANDIDATE PROFILE Education and Experience Required: * 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area. OR * 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. Preferred: * 4 year college degree. * Demonstrated skills in supervising a team. * Lodging sales experience. * Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance. CORE WORK ACTIVITIES Managing Sales Activities * Manages the development of a strategic account plan for the demand generators in the market. * Manages the property's reactive and proactive sales efforts. * Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications. * Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations. * Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel's market position. * Researches competitor's sales team strategies to identify ways to grow occupancy and RevPAR and increase market share. * Attends sales strategy meetings to provide input on weekly and overall sales strategy. * Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share. * Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office. * Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders. * Serves as the sales contact for customers; serves as the customer advocate. * Serves as hotel authority on sales processes and sales contracts. * Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate. * Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business. * Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy. * Supports the General Manager by coordinating crisis communications. * Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards. * Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). * Participates in and practices daily service basics of the brand (e.g., , Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting). * Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. * Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. * Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International. * Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel's' sales objectives. * Interfaces with regional marketing communications for regional and national promotions pull through. * Performs other duties, as assigned, to meet business needs. Building Successful Relationships * Develops strong partnerships with local organizations to further increase brand/product awareness. * Develops and manages internal key stakeholder relationships. * Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events. * Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event. * Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott. * Gains understanding of the hotel's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Leadership * Functions as the leader of the property's sales department for properties with bookings over 300 peak rooms and significant local catering revenue. * Develops sales goals and strategies and verifies alignment with the brand business strategy. * Executes the sales strategy in order to meet individual booking goals for both self and staff. * Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance. * Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential. * Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and/or union requirements. * Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market. * Creates effective structures, processes, jobs and performance management systems are in place. * Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues and holds staff accountable for successful results. * Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover. * Maintains an active list of the competition's best sales people and executes a recruitment and acquisition plan with HR. * Supports tools and training resources to educate sales associates on winning catering solutions. * Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans. * Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates. * Transfers functional knowledge and develops group sales skills of other discipline managers. * Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. * Evaluates the property's participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. * Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Assists with the direction and management of the Security&Safety Services function, to include Convention Services, ensuring compliance with federal, state, local and company policies and procedures. Participates in meetings with customers (Planning Meetings) to proactively sell Special Event Security to Meeting Planners and recommends additional Security and Hotel services. Coordinates VIP and Dignitary visits, liaises with Government agencies and Group Corporate Security as appropriate, and monitors upcoming location group and special event activity to provide a safe environment for employees and guests. Monitors the activities of Vendors and Outside Companies operating within the facility to ensure guest safety and asset protection.. CANDIDATE PROFILE Education and Experience * Bachelor's Degree in a related field or equivalent experience. OR * 5 years Safety and Security Administration, knowledgeable of NFPA Regulations, OSHA standards. * Licenses/Certificates: Valid driver's license and a satisfactory driving record. Must be CPR/AED certified or capable of getting certified within 90 days of employment. Must be registered in accordance with state law (timeframe / requirements vary by state). CORE WORK ACTIVITIES Monitoring Property Operations * Participates in meetings with customers (planning meetings) to proactively sell special event security to meeting planners and recommends additional Security and Hotel services. * Inspects location-provided security services and interacts with on-site meeting planners to promote satisfaction and the safe enjoyment of the facility. * Coordinates VIP and dignitary visits, liaisons with government agencies and Group Corporate Security as appropriate, and monitors upcoming location group and special event activity to ensure that the location maintains a safe environment for employees and guests. * Monitors the activities of vendors and outside companies operating within the facility to provide guest safety and asset protection. * Assists in the development of loss prevention / safety programs by analyzing available data and keeps management advised on preventive measures needing implementation and makes recommendations. * Determines the type of materials, supplies, machinery, equipment or tools to be used or merchandise to be bought, stocked and sold. Supporting Profitability and Revenue Goals * Assists with the preparation and implementation of departmental budget and cost controls. Monitors department payroll for accuracy. * Develops and maintains programs that reduce location losses and aids in creating new procedures that physically secure the property and its assets. * Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations. * Controls the flow and distribution of materials or merchandise and supplies. Managing and Conducting Human Resources Activities * Promotes participation in property safety-related programs. * Conducts mandatory training with all Safety Service agents. Provides documentation in compliance with state and federal mandates. * Establishes standards, oversees training, and schedules Special Event Security Officers and Badge Checkers to fulfill customer and location needs. * Mentors and develops direct reports to ensure line of succession for future opportunities. * Interviews, selects and trains employees. * Appraises employees' productivity and efficiency for the purpose of recommending promotions or other changes in status. * Apportions work to employees and determine technique to use. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.