Rosewood Hotels & Resorts jobs in New York, NY - 162 jobs

Press space or enter keys to toggle section visibility KEY RESPONSIBILITIES The Director of Food & Beverage leads, manages and organizes all aspects of the Food & Beverage Division to the highest professional standards and in accordance to the standard operating procedures. This position is fully responsible for the compliance of hotel and company policies connected to the Food and Beverage Division or any of its sub departments. This position is directly accountable for the operation of the Café Carlyle, Dowling's At The Carlyle, Bemelmans Bar, The Gallery, In Room Dining, Banquets, Stewarding, Culinary or any other event involving food and beverage services. The Director of Food & Beverage functions as the strategic, hands on operations leader with direct oversight of the Food and Beverage division, assisting the Hotel Manager with implementing hotel goals and strategies. Essential Duties and Responsibilities - (Key Activities) * Ensures regular, on-going communication (e.g., pre-shift briefings, staff meetings). Continually communicates a clear and consistent message regarding departmental goals to produce desired results and models desired service behaviours in all interactions with guests and internal guests. * Works with management team to develop an operational strategy that is aligned with the hotels business strategy and leads its execution. Works with team to put sustainable work processes and systems in place that support the execution of the strategy. * Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Human Resources guidelines and supports all Human Resource directives. * Responsible for establishing and maintaining divisional standards in order to achieve and maintain the "5 star" status. * Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance; coaches team by providing specific feedback to improve performance. Conducts annual performance appraisal with direct reports according to standard Human Resource guidelines. * Actively solicits internal guest feedback, utilizes an open door policy and reviews internal guest satisfaction results to identify and address internal guest problems or concerns. Ensures internal guests are treated fairly and equitably, brings issues to the attention of Human Resources as necessary. Encourages participation in annual internal guest opinion survey. Holds managers accountable for developing action plans associated with survey results and ensures that necessary changes are implemented. * Ensure that goals and objectives of human resources management are met through supporting the hotel philosophy concerning, but not limited to, hiring and employee relations. * Serve as Manager On Duty. * Apply principles of logical thinking to a wide range of unstandardized intellectual and practical problems in order to perform and direct many varied and complex tasks. * Ensures operations managers develop a departmental orientation program and internal guests receive the appropriate new hire training to successfully perform their job. Ensures managers cross-train internal guests to support successful daily operations. Ensures all new hires receive an Integrated Training Plan (ITP) and the Plan is utilized by managers. * Creates appropriate development plans and develops team members based on their individual strengths, development needs, career aspirations and abilities. Ensures the same is done for all managers in the operations departments. * Ensures operations departments participate in community service events sponsored by Rosewood Hotels and Resorts to build teamwork and enhance community relationships. * Design and develop division policies and operating budget including, but not limited to staffing, forecasts and payroll costs. * Oversees the development and management of the annual operating budget including capital expenditures to achieve or exceed budget expectations. * Participate in establishment of a marketing and public relations plan for F&B. * Reviews reports and financial statements to determine divisional operations performance against budget. Works with direct reports to determine areas of concern and establish ways to improve the department's financial performance. Leads cost containment efforts within operations including organizational restructuring when necessary. * Coaches and supports divisional team to effectively manage occupancy & rate, wages and controllable expenses. Focuses on maintaining profit margins without compromising guest or internal guest satisfaction. * Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change. * Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. * Develops and updates policies and manuals, as related to the division/department, for implementation in the field, while ensuring compliance to the same for consistency across the group. * Models the company's culture, vision, mission and core values at all times. * Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. * Ensure that standards, inclusive of grooming and attire of staff, are maintained at a superior level on a daily basis. * All other duties as required. Others * While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates. Required Skills - * Strong business acumen with the ability to analyze complex financial data and translate results into operational action. * Proven ability to lead through change management in a unionized and high-volume environment. * Strategic mindset combined with a hands-on leadership approach. * Demonstrated ability to manage multiple high-profile outlets while maintaining brand integrity and service excellence. * Ability to train, motivate, evaluate, mentor and direct employees and managers to achieve desired results; ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with staff.; ability to maintain hotel, staff and guest confidentiality at all times; ability to accept responsibility for actions of others; exceptional oral communication skills to ensure ability to negotiate and ability to create, implement and monitor hotel and staff's goals, strategies and policies; ability to converse calmly with irate guests, superiors, subordinates and co workers in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data.; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in (and lead when necessary) all departmental and hotel-wide meetings * Must be able to perform job functions with attention to detail, speed and accuracy * Work with minimal supervision * Prior heavy exposure to union property * Retail merchandising skills * Knowledge of purchasing, inventory controls, supplies and equipment * Knowledge of overall hotel operations and relevant systems * Required to speak, read and write English, with fluency in other languages preferred * Must be able to exert physical effort in transporting 25 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding Qualifications - * Four-year college degree or equivalent work experience. * Licenses & Certifications: None required Experience - * Minimum five years' experience in a similar capacity for a luxury or ultra-luxury property. Salary Range : $175,000 - $195,000 annually based on experience About Us Press space or enter keys to toggle section visibility Built in 1930, The Carlyle, A Rosewood Hotel is a New York City luxury hotel that exudes charm and elegance. For generations, it has been the "home away from home" for world leaders, celebrities and sophisticated travelers. Guests discover remarkable privacy, luxury and impeccable service from this award-winning property. The Carlyle has consistently been recognized as one of the top hotels to stay by the world's leading publications, travel magazines and consumer organizations.

**Additional Information** **Job Number** 25186413 **Job Category** Housekeeping & Laundry **Location** The Ritz-Carlton New York NoMad, 25 W 28th St, New York, New York, United States, 10001VIEW ON MAP (************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **Pay Range:** $29.91-$39.88 per hour **POSITION SUMMARY** Respond promptly to requests from guests and other departments. Fill cart with supplies and transport cart to assigned area. Enter guest rooms following procedures for gaining access and ensuring vacancy before entering. Replace guest amenities and supplies in rooms. Replace dirty linens and terry with clean items. Make beds and fold terry. Clean bathrooms. Remove trash, dirty linen, and room service items. Check that all appliances are present in the room and in working order. Straighten desk items, furniture, and appliances. Dust, polish, and remove marks from walls and furnishings. Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway). Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATION Education: No high school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do Lead all Front Office operations, set and maintain a high level of guest service. Provide support, mentorship, and coaching to the team. Some of your responsibilities include: * Delete or add transactions that will assist in balancing revenues. * Review Front Desk logbook for any information or incidents, communicate with desk agents to gather pertinent information, review all arrivals noting any special requests, assess whether any guest relocation is necessary. * Assist guests with services and requests, follow established key control policy, be knowledgeable of fire and emergency procedures. * Inspect all VIP arrival rooms. * Attend monthly Wine Hour according to the schedule. * Run and attend departmental training classes and seminars as needed. * Supervise all duties performed by the Front Office team. * Coach, and counsel employees when necessary, using the correct documentation and techniques. * Make sure all employees are posted at their stations on time, and that they complete their essential duties before their departure. * Schedule for all areas of operation in a timely manner. Assist with all sick calls or tardiness by finding coverage, report to work and stay until coverage can be found (including night audit shifts). * Meet or exceed levels of service required by the Mystery Shopper Survey, as well as the "guest comment card" return ratios. * Meet or come in under payroll and expense budgets. * Accountable for the "guest ledger" and its daily maintenance. * Ensure that all employees follow cash and credit handling procedures. * Meet the desk agents to get any pertinent information, review Front Desk logbook for incidents and arrivals noting any special requests or changes. * Assess whether any guest relocation will be necessary, assist guests with services and requests. * Follow established key control policy, be knowledgeable of all fire and emergency procedures. * Complete other departmental duties as they become necessary and/or required by immediate supervisors. * Ensure that hotel services are coordinated to provide the best in guest and employee satisfaction. * Create and post all employee schedules within the required time frame. * Assist with all sick calls or tardiness by finding coverage, report to work and stay until coverage can be found (including night audit shifts). * Make sure expenses and labor costs are meeting or coming in under budgeted requirements. * ServSafe Certification must be completed * TIPS Training must be completed What You Bring: * 2 years of management experience in hospitality or similar industry. * Bachelor's degree is preferred. * Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity. * Ability to read, write, and verbally communicate effectively and professionally. * Experience with Opera and Microsoft Office Suite is preferred. * Flexible schedule, able to work evenings, weekends, and holidays when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.

**Additional Information** **Job Number** 26211012 **Job Category** Food and Beverage & Culinary **Location** Renaissance New York Times Square Hotel, Two Times Square 714 Seventh Avenue At West 48th St, New York, New York, United States, 10036 VIEW ON MAP **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Expiration Date:** 02/23/2026 **Additional Information:** This hotel is owned and operated by an independent franchisee, HEI Hotels & Resorts. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. The Renaissance Times Square is searching for a talented and driven Executive Sous Chef to join the opening team of our exclusive, Bowtie Bar and Market. Located at the epicenter of New York City, this reimagined food and beverage experience is one of the most anticipated launches in Times Square-so new, the name hasn't even been announced. As Executive Sous Chef, you'll play a vital role in supporting the Director of Food and Beverage in the pre-opening and daily operations of all culinary outlets. You'll help lead kitchen operations with precision and creativity, ensuring a consistently high-quality dining experience across breakfast, lunch, dinner, and grab n' go service. This is an exciting opportunity for a passionate culinary professional who thrives in fast-paced environments and is eager to help shape a new chapter in New York hospitality. The compensation for this position ranges from $85,000-$95,000 annually based on experience. Manage the daily production, preparation and presentation of all food for the hotel's restaurant(s) and room service to ensure a quality, consistent product is produced which conforms to all HEI Franchise standards. Manage Human Resources in the production and preparation areas of the kitchen in order to attract, retain and motivate the associates while providing a safe work environment; interview, hire, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews, provide open communication vehicles, recommend discipline and termination, as appropriate. Schedule and manage the maintenance/sanitation of the kitchen, equipment, and related areas to ensure a healthy, safe work environment which meets/exceeds federal, state, corporate and franchise standards and regulations. Monitor, analyze and control all labor and food costs; prepare the appropriate reports, charts and schedules to ensure budgets are met/exceeded while quality is maintained/improved. Promote the Accident Prevention Program to minimize liabilities and related expenses. Manage shipping and receiving for all food products. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Qualifications and Skills Two+ years of post high school education, culinary education is desirable. Five+ years of employment in a related position. Hotel experience preferred. Requires advanced knowledge of the principles and practices within the food profession. This includes experiential knowledge required for management of people and/or complex problems and food and beverage management. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. Leadership skills to motivate and develop staff and to ensure accomplishment of goals. Ability to work effectively under time constraints and deadlines. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. The salary range for this position is $85,000 - $95,000 based on experience. The salary range for this position is $85,000 to $95,000 annually. _This company is an equal opportunity employer._ frnch1

Operate and maintain cleaning equipment and tools, including the dish washing machine, hand wash stations pot-scrubbing station, and trash compactor. Wash and disinfect kitchen and store room areas, tables, tools, knives, and equipment. Receive deliveries, store perishables properly, and rotate stock. Ensure clean wares are stored in appropriate areas. Use detergent, rinsing, and sanitizing chemicals in the 3-compartment sink to clean dishes. Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re-washing. Rack and spray all racked items with hot water to loosen and remove food residue. Sort, soak, and wash/re-wash silverware. Breakdown dirty bus tubs. Empty and maintain trashcans and dumpster area. Clean and mop all areas in assigned departments. Dispose of glass in the proper containers. Break down cardboard boxes and place them and other recyclables in the recycle bin. Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: No high school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do You're an ambitious individual with a passion for sales and customer service as well as outstanding organization, computer, and property systems management skills. You value customer service and have a genuine approach to helping guests! Some of your responsibilities include: * Complete contracts and proposals with accuracy, and communicate timely and professionally with clients. * Coordinate with Sales Managers to execute group booking accordingly in appropriate systems. Any additional group changes will be updated by the sales coordinator. * Set up accurate billing for each individual group. * Enter pertinent information into Sales, POS and Event Management systems. * Regularly assist in booking individual reservations that fall into special rate categories. * Run group reports through our sales system and continually maintain group bookings in property systems. * Type, answer telephones, send correspondence, etc. (as required) * Take leads both over the phone and email, then process in our sales system. What You Bring * 2 years of experience in hospitality industry. * Bachelor's degree in hospitality preferred. * Flexible schedule, able to work evenings, weekends and holidays. * Strong understanding of customer and market dynamics and requirements. * Strong computer skills and proficient in MS Office. * Well organized, detail oriented with excellent follow-up skills. * Excellent communication skills and passion for creating ridiculously personable experiences for guests! Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.

**Additional Information** **Job Number** 25185055 **Job Category** Loss Prevention & Security **Location** New York Marriott Marquis, 1535 Broadway, New York, New York, United States, 10036VIEW ON MAP (*************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $90,000-$122,000 Annually **Bonus Eligible:** Y **JOB SUMMARY** Assists with the direction and management of the Security&Safety Services function, to include Convention Services, ensuring compliance with federal, state, local and company policies and procedures. Participates in meetings with customers (Planning Meetings) to proactively sell Special Event Security to Meeting Planners and recommends additional Security and Hotel services. Coordinates VIP and Dignitary visits, liaises with Government agencies and Group Corporate Security as appropriate, and monitors upcoming location group and special event activity to provide a safe environment for employees and guests. Monitors the activities of Vendors and Outside Companies operating within the facility to ensure guest safety and asset protection.. **CANDIDATE PROFILE** **Education and Experience** - Bachelor's Degree in a related field or equivalent experience. OR - 5 years Safety and Security Administration, knowledgeable of NFPA Regulations, OSHA standards. - Licenses/Certificates: Valid driver's license and a satisfactory driving record. Must be CPR/AED certified or capable of getting certified within 90 days of employment. Must be registered in accordance with state law (timeframe / requirements vary by state). **CORE WORK ACTIVITIES** **Monitoring Property Operations** - Participates in meetings with customers (planning meetings) to proactively sell special event security to meeting planners and recommends additional Security and Hotel services. - Inspects location-provided security services and interacts with on-site meeting planners to promote satisfaction and the safe enjoyment of the facility. - Coordinates VIP and dignitary visits, liaisons with government agencies and Group Corporate Security as appropriate, and monitors upcoming location group and special event activity to ensure that the location maintains a safe environment for employees and guests. - Monitors the activities of vendors and outside companies operating within the facility to provide guest safety and asset protection. - Assists in the development of loss prevention / safety programs by analyzing available data and keeps management advised on preventive measures needing implementation and makes recommendations. - Determines the type of materials, supplies, machinery, equipment or tools to be used or merchandise to be bought, stocked and sold. **Supporting Profitability and Revenue Goals** - Assists with the preparation and implementation of departmental budget and cost controls. Monitors department payroll for accuracy. - Develops and maintains programs that reduce location losses and aids in creating new procedures that physically secure the property and its assets. - Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations. - Controls the flow and distribution of materials or merchandise and supplies. **Managing and Conducting Human Resources Activities** - Promotes participation in property safety-related programs. - Conducts mandatory training with all Safety Service agents. Provides documentation in compliance with state and federal mandates. - Establishes standards, oversees training, and schedules Special Event Security Officers and Badge Checkers to fulfill customer and location needs. - Mentors and develops direct reports to ensure line of succession for future opportunities. - Interviews, selects and trains employees. - Appraises employees' productivity and efficiency for the purpose of recommending promotions or other changes in status. - Apportions work to employees and determine technique to use. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors. Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. CRITICAL TASKS Safety and Security * Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. * Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. * Maintain awareness of suspicious persons on property premises. * Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). * Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. Policies and Procedures * Protect the privacy and security of guests and coworkers. * Maintain confidentiality of proprietary materials and information. * Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. * Follow company and department policies and procedures. * Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. * Perform other reasonable job duties as requested by Supervisors. Guest Relations * Address guests' service needs in a professional, positive, and timely manner. * Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. * Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones). * Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. * Thank guests with genuine appreciation and provide a fond farewell. * Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. * Engage guests in conversation regarding their stay, property services, and area attractions/offerings. * Assist other employees to ensure proper coverage and prompt guest service. Communication * Speak to guests and co-workers using clear, appropriate and professional language. * Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property. * Talk with and listen to other employees to effectively exchange information. * Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. Working with Others * Support all co-workers and treat them with dignity and respect. * Develop and maintain positive and productive working relationships with other employees and departments. Quality Assurance/Quality Improvement * Comply with quality assurance expectations and standards. Physical Tasks * Read and visually verify information in a variety of formats (e.g., small print). * Move at a speed required to respond to work situations (e.g., run, walk, jog). * Stand, sit, or walk for an extended period of time or for an entire work shift. * Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. * Move over sloping, uneven, or slippery surfaces. * Move up and down stairs and/or service ramps. * Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Greet/Escort Guests * Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. * Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Press space or enter keys to toggle section visibility Areas of responsibility include the IRD department, the minibar and cashiers. The scope of the role is to assist the IRD manager to ensure the successful performance of the IRD, minibar and cashier's department. Essential Duties and Responsibilities - (Key Activities) * Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. * Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately. * Under the direction of the In Room Dining Manager, support the department concerning hiring, employee relations, disciplinary action, training, counseling, evaluating, etc. * Is a "brand ambassador" at all times and ensures brand integrity and clarity are always maintained. * Models the company's culture, vision, mission and core values at all times. * Foster and promote a cooperative working climate, maximizing productivity and employee morale. * Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. * Maintain positive guest relations at all times, resolve guest complaints, ensuring guest satisfaction. * Monitor and maintain cleanliness, sanitation and organization of assigned work areas. * Maintain complete knowledge of: * All liquor brands, beers and non-alcoholic selections available to Room Service. * The particular characteristics and description of every wine/champagne by the glass and major wines on the wine list. * Designated glassware and garnishes for drinks. * All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices. * Daily menu specials. * Guest room layout, locations and room numbers/names. * Manual system procedures. * Daily housecount, arrivals/departures, VIPs. * Scheduled in-house group activities, locations and times. * Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving. * Check storage areas for proper supplies, organization and cleanliness. Complete requisition for additional supplies needed and submit to Manager. Instruct designated personnel to rectify any cleanliness/organization deficiencies. * Coordination with the Chef to review daily specials and out of stock items; communicate with staff throughout shift. * Ensure that assigned staff have reported to work; document any late or absent employees. * Coordinate breaks for assigned staff. * Assign work and side duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift. * Conduct pre-shift meeting with staff and review all information pertinent to the day's business. * Inspect grooming and attire of staff; rectify any deficiencies. * Inspect, plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel. * Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards; rectify any deficiencies with respective personnel. * Monitor and assist Room Service staffs with their job functions to ensure optimum service to guests, inclusive of inspection of table/set-ups; accuracy of guest's order, timeliness of delivery, and adherence to departmental standards. * Access all functions of the P.O.S. system in accordance to specifications. * Organize, coordinate, direct staff the hotel's amenity program in accordance with departmental standards. * Foster and promote a cooperative working climate, maximizing productivity and employee morale. * Complete all paperwork and closing duties in accordance with departmental standards. * Review status of assignments and any follow-up action with Manager and/or on-coming Supervisor. * All other duties as required. Others * While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove or alter duties when business need dictates. Required Skills - * Excellent customer service skills. * Must be able to perform job functions with attention to detail, speed and accuracy * Be a clear thinker, remaining calm and resolving problems using good judgement * Follow directions thoroughly * Understand a guest's service needs * Work cohesively with co-workers as part of a team * Work with minimal supervision * Maintain confidentiality of guest information and pertinent hotel data * Prior heavy exposure to fine dining or Michelin star rated restaurants in the Manager or assistant manager capacity * Thorough knowledge of food, beverage and 5 star (Forbes) standards * Ability to be resourceful, creative and maintain flexibility * Ability to perform mathematical operations with units of measure including, but not limited to dollars, cents, feet, inches, cups, pounds and ounces * Required to speak, read and write English, with fluency in other languages preferred * Must be able to exert physical effort in transporting 20 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding Qualifications - * Bachelor's Degree in Hospitality Management or other related fields. * years experience in luxury restaurant operation. * Computer literate and proficient in Micros, Infogenesis & Microsoft office. * Good command of both spoken and written English. * Good interpersonal relationship with positive attitude. * Hard-working and able to work under pressure Experience - * Minimum 3 years of experience in a luxury or ultra-luxury hotel property, with at least 1 of those years in IRD capacity Salary $72,000 - $76,000 annually About Us Press space or enter keys to toggle section visibility Built in 1930, The Carlyle, A Rosewood Hotel is a New York City luxury hotel that exudes charm and elegance. For generations, it has been the "home away from home" for world leaders, celebrities and sophisticated travelers. Guests discover remarkable privacy, luxury and impeccable service from this award-winning property. The Carlyle has consistently been recognized as one of the top hotels to stay by the world's leading publications, travel magazines and consumer organizations.

**Additional Information** Day shift and Evening shift **Job Number** 26209377 **Job Category** Rooms & Guest Services Operations **Location** RC Residences North Hills, 5000 Royal Ct, North Hills, New York, United States, 11040VIEW ON MAP (******************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **Pay Range:** $24.60-$26.10 per hour **POSITION SUMMARY** Respond to Residence owners' and their guests' requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities. Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key track system. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with owners' reservation services (HRS). Assist with scheduling of the elevator for move-in/out for Residence owners/tenants. Assist with Bell/valet services for owners when requesting for their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in logbooks. Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. Adhere to the highest standards of The Ritz-Carlton service excellence. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None MIRJ _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

**Additional Information** **Job Number** 25206312 **Job Category** Spa **Location** The Ritz-Carlton New York NoMad, 25 W 28th St, New York, New York, United States, 10001VIEW ON MAP (************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $87,000 - $115,000 annually **Bonus Eligible:** Y **JOB SUMMARY** Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. **CANDIDATE PROFILE** **Education and Experience** - High school diploma or GED; 2 years experience in the spa, guest services, or related professional area. **CORE WORK ACTIVITIES** **Supporting Management of Spa Operations and Budgets** - Assumes the responsibilities of the Spa Director in his/her absence. - Ensures all employees have the proper supplies, equipment and uniforms. - Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. - Manages supplies and equipment inventories within budget. - Maintains cleanliness of spa and related areas and equipment. - Understands the impact of department's operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals. **Ensuring and Delivering Exceptional Customer Service** - Sets a positive example for guest relations. - Interacts with guests to obtain feedback on product quality and service levels. - Handles guest problems and complaints. - Empowers employees to provide excellent customer service. - Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement. - Strives to improve service performance. **Conducting Human Resources Activities** - Solicits employee feedback, utilizing an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns. - Ensures employees understand expectations and parameters. - Brings issues to the attention of the department manager and Human Resources as necessary. - Observes service behaviors of employees and providing feedback to individuals. - Participates in employee progressive discipline procedures. - Participates in an on-going employee recognition program. - Reviews comment cards and guest satisfaction results with employees. - Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job. - Supervises on-going training initiatives and conducting training when appropriate. - Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team. - Celebrates successes and publicly recognizes the contributions of team members. - Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. - Assists the Spa Director in managing the day-to-day operations of the spa as necessary. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Additional Information** Relocation Assistance Available **Job Number** 26206740 **Job Category** Human Resources **Location** W New York - Union Square, 201 Park Ave S, New York, New York, United States, 10003VIEW ON MAP (************************************************************************************************************************************************************ **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $155,000 - $210,000 annually **Bonus Eligible:** Y **JOB SUMMARY** The Director of Human Resources will report directly to the property General Manager, with a dotted-line (functional) reporting relationship to the Regional Senior Director of Human Resources and will be an integral member of the property executive committee. As a member of the Human Resources organization, he/she contributes a high level of human resource generalist knowledge and expertise for a designated property. He/she will be accountable for talent acquisition, succession/workforce planning, performance management and development for property employees, using technology efficiently, and coaching/developing others to help influence and execute business objectives in the most efficient manner. He/she generally works with considerable independence, developing processes to accomplish objectives in alignment with broader business objectives. Additionally, he/she utilizes a Human Resource Business Plan aligned with property and brand strategies to deliver HR services that enable business success. **CANDIDATE PROFILE** **Education and Experience** - 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 4 years experience in the human resources, management operations, or related professional area. OR - 4-year bachelor's degree in Human Resources, Business Administration, or related major; 2 years experience in the human resources, management operations, or related professional area. **CORE WORK ACTIVITIES** **Managing the Human Resources Strategy** - Executes and follows-up on engagement survey related activities. - Champions and builds the talent management ranks in support of property and region diversity strategy. - Translates business priorities into property Human Resources strategies, plans and actions - Implements and sustains Human Resources initiatives at the property. - Coordinates the human capital review process at property(s) and leads succession planning activities on property and in the market, as appropriate. - Leads the assessment of property(s) leadership pipeline through the human capital review process and assists with follow-up. - Creates value through proactive approaches that will affect performance outcome or control cost. - Monitors effective use of my HR by property managers and employees. - Leads and participates in succession management and workforce planning. - Responsible for Human Resources strategy and execution. - Serves as key change manager for initiatives that have high employee impact. - Attends owners meetings as a member of the property executive committee and provides meaning or context to the Human Resources results (e.g., retention statistics, critical open positions, employee satisfaction, and training initiatives and results); and demonstrates an understanding of owner priorities. - Supervises one or more on-property Human Resources, as well as market-based Human Resources Specialist type resources where appropriate. **Managing Staffing and Recruitment Process** - Analyzes open positions to balance the development of existing talent and business needs. - Serves as coach and expert facilitator of the selection and interviewing process. - Surfaces opportunities in work processes and staffing optimization. - Makes staffing decisions to manage the talent cadre and pipeline at the property. - Develops staffing strategy (in collaboration with hiring manager) relating to hiring practices; consults with hiring manager on compensation, benefits, etc. - Monitors sourcing process and outcomes of staffing process. - Ensures managers are competent in assessing and evaluating hourly staff. **Managing Employee Compensation Strategy** - Remains current and knowledgeable in the internal and external compensation and work competitive environments. - Leads the planning of the hourly employee total compensation strategy. - Champions the communication and proper use of total compensation systems, tools, programs, policies, etc. - Participates in quarterly internal equity analysis; reviews internal equity reports and surface issues needing resolution. - Creates and implement s total compensation management packages/offers, particularly recognition and incentive programs directed towards property priorities. **Managing Staff Development Activities** - Ensures completion of the duties and responsibilities of the properties' Human Resources staff members, as outlined in applicable job description(s). - Ensures property Human Resources staff is properly trained in all employee-related human resource information to appropriately respond to property employees. - Serves as resource to property Human Resources staff on employee relations questions and issues. - Continually reinforces positive employee relations concepts. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Press space or enter keys to toggle section visibility BEGIN YOUR ROSEWOOD JOURNEY We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you. The Carlyle, a Rosewood Hotel is looking for a busser in The Gallery outlet. KEY RESPONSIBILITIES * Must be able to perform job functions with attention to detail, speed and accuracy * Be a clear thinker, remaining calm and resolving problems using good judgement * Follow directions thoroughly * Understand a guest's service needs * Work cohesively with co-workers as part of a team * Work with minimal supervision * Maintain confidentiality of guest information and pertinent hotel data * Prior heavy exposure to Housekeeping House Person or Window Washer Duties required * Thorough knowledge of cleaning procedures, chemicals handling, operation of window washing equipment other cleaning tools, special equipment operation such as squeegees, ladders, and cleaning chemicals * Ability to be resourceful, creative and maintain flexibility * Ability to perform mathematical operations with units of measure including, but not limited to dollars, cents, feet, inches, cups, pounds and ounces * Required to speak, read and write English, with fluency in other languages preferred * Must be able to exert physical effort in transporting 50 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding Qualifications * Minimum two years' experience in a similar capacity for a luxury or ultra-luxury property. Competitive Benefits * Medical, dental, vision and retirement benefits * Paid holidays * We encourage personal and professional growth. Continue the Rosewood Journey through global talent development opportunities. Hourly Rate: $16.3116-$21.7488 About Us Press space or enter keys to toggle section visibility ABOUT THE CARLYLE, A ROSEWOOD HOTEL Built in 1930, The Carlyle, A Rosewood Hotel is a New York City luxury hotel that exudes charm and elegance. For generations, it has been the "home away from home" for world leaders, celebrities and sophisticated travelers. Guests discover remarkable privacy, luxury and impeccable service from this award-winning property. The Carlyle has consistently been recognized as one of the top hotels to stay by the world's leading publications, travel magazines and consumer organizations. ABOUT ROSEWOOD HOTEL GROUP Rosewood Hotel Group, one of the world's leading hotel companies, encompasses three brands: Rosewood Hotels & Resorts, New World Hotels & Resorts . Known for distinctive, refined service in cultures throughout the worlds. We want to be progressive in our service yet remain timeless. Whether you work with us to stay with us, Rosewood Hotel Group creates enduring relationships in engaging environments. The group's foundation is its commitment to "Relationship Hospitality" - a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which its hotels operate. By doing so, Rosewood Hotel Group strives to become the industry leader in delivering the true meaning of hospitality.

The Carlyle, A Rosewood Hotel, is currently seeking a highly professional and customer service-oriented individual to join our team as a Suite Ambassador. As part of our commitment to The Art of Entertainment, the Suite Ambassador will play a pivotal role in managing all aspects of the stay for our suite booking guests. This role demands an exceptional level of attention to detail and the ability to curate personalized guest experiences based on preferences and specifications. Key Responsibilities: * Collaboration: Connecting with various departments and associates to ensure that guest preferences, special requests, and requirements, are fulfilled and ensuring a seamless and tailored experience. * Be responsible for setting up, supervising, and checking Suite Ambassador (SA) designated rooms. * Be responsible for the proper management of corridors and back landings (cleanliness). * Stay Management: Provide attentive and anticipatory service throughout guests' stays, overseeing all aspects of their experience to ensure flawlessness. * Welcome and assist guests during their stay but also prepare their stay in advance and follow up after departure when necessary. * Be the single point of contact for all requests for SA guests. * Ensure good communication and coordination with other departments involved in SA guest requests. * Carefully record all key customer information in Opera and Guest Tracker * Perform in-room check-in/ express check-out and service billing according to customer needs/ wishes. * Take a critical look at room inspections, report any standards violations, and ensure consistency in implementation (prior to arrival and during stay). * Departure Experience: Bid farewell to guests with a final touch of personalized service, expressing gratitude for their stay and ensuring their departure is as memorable as their arrival. * Give farewell gift and manage gift inventory * Attention to Detail: Maintain meticulous attention to detail in all interactions and service delivery, adhering to The Carlyle's standards of excellence. * Personalization: Craft bespoke guest experiences by leveraging knowledge of individual preferences and specifications, delivering memorable moments that resonate long after their stay. Qualifications: * Previous experience in luxury hospitality or related field preferred. * Exceptional interpersonal skills with the ability to foster strong relationships with guests and colleagues. * Strong organizational skills and the ability to multitask in a fast-paced environment * Impeccable attention to detail and perform job duties with speed and accuracy, committed to delivering flawless service. * Multilingual preferred (French) * Adept at storytelling * Can Set priorities, organize, and monitor. * Can think clearly, stay calm and solve problems with common sense. * Understanding customer service requirements. * Manage customer complaints. * Work in perfect cohesion with co-workers within a team. * Work independently. * Protect the confidentiality of guest and hotel information. * Flexibility to accommodate guests' needs and preferences, including availability for evening and weekend shifts. * Can stand for long hours and lift up to 15 pounds. Technical knowledge * Perfect knowledge of hotel services * Knowledge of professional software (Opera, Concierge Organizer, Knowcross, Glowing etc.) * Thorough knowledge of Rosewood Hotels and Resorts policies, procedures, and standards * Folding clothing * Tableware and service * Shoe care * Tie tying techniques (including bow ties) * Specific equipment in rooms General knowledge * International & New York luxury hotels * Protocols, habits, and rules of etiquette of different cultures * Knowledge of luxury guests and their needs * Knowledge of local activities and attractions * Computer skills (Office, Internet) * Confident with new technologies Hourly Rate $33.70 About Us Press space or enter keys to toggle section visibility Built in 1930, The Carlyle, A Rosewood Hotel is a New York City luxury hotel that exudes charm and elegance. For generations, it has been the "home away from home" for world leaders, celebrities and sophisticated travelers. Guests discover remarkable privacy, luxury and impeccable service from this award-winning property. The Carlyle has consistently been recognized as one of the top hotels to stay by the world's leading publications, travel magazines and consumer organizations.

Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. CANDIDATE PROFILE Education and Experience * High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR * 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Leading Room Operations Team * Verifies that goals are being translated to the team as they relate to guest tracking and productivity. * Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. * Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths. * Verifies that the team has the capabilities to meet expectations. * Leads by example demonstrating self-confidence, energy and enthusiasm. * Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them. Managing Property Rooms Operations Function(s) * Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping). * Follows property specific second effort and recovery plan. * Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters. * Takes proactive approaches when dealing with employee concerns. * Extends professionalism and courtesy to employees at all times. * Communicates/updates all goals and results with employees. * Meets semiannually with staff on a one-to-one basis. * Assists/teaches the team scheduling against guest and hours/occupied room goals. * Performs hourly job functions as needed. * Performs other duties, as assigned, to meet business needs. Managing and Monitoring Activities that Affect the Guest Experience * Understands the brand's service culture. * Provides excellent customer service by being readily available/approachable for all guests. * Strives to continually improve guest and employee satisfaction. * Takes proactive approaches when dealing with guest concerns. * Extends professionalism and courtesy to guests at all times. * Responds timely to customer service department request. * Verifies that all team members meet or exceed all hospitality requirements. Managing Profitability * Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD). * Verifies that a viable key control program is in place. * Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. * Strives to maximize the financial performance of the department. Conducting Human Resources Activities * Interviews and assists in making hiring decisions. * Receives hiring recommendations from team supervisors. * Verifies that orientations for new team members are thorough and completed in a timely fashion. * Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns. * Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. * Celebrates successes and publicly recognizes the contributions of team members. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Functions as the strategic business leader of rooms operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping and Security/Loss Prevention. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the rooms operations meet the brand's target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment. CANDIDATE PROFILE Education and Experience • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. CORE WORK ACTIVITIES Managing Property Operations • Working with Rooms management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution. • Reviewing comment cards, guest satisfaction results and other data to identify areas of improvement. • Evaluating if Operations Team is meeting service needs and provides feedback to operations team. • Participating in public space walk-throughs with Engineering and Housekeeping to ensure guest rooms, public space and back of the house areas are well maintained and preventative maintenance processes are in place. • Touring building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities. • Reviewing findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken. • Working with team to put sustainable work processes and systems in place that support the execution of the strategy. • Reviewing reports and financial statements to determine Rooms operations performance against budget. • Communicating a clear and consistent message regarding departmental goals to produce desired results. Leading Operations Teams • Ensuring employees are treated fairly and equitably. • Celebrating successes and publicly recognizes the contributions of team members. • Fostering employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees. • Making and executes the necessary decisions to keep property moving forward toward achievement of goals. Managing Relationships with Property Stakeholders • Attending owners meetings and provides meaning or context to the rooms operational and financial results. • Establishing relationship with owner as a business partnership and supports the relationship between the General Manager and the owner. Managing Profitability • Coaching and supports operations team to effectively manage occupancy & rate, wages and controllable expenses. • Working with direct reports to determine areas of concern and establish ways to improve the departments' financial performance. • Leading cost containment efforts within Rooms operations including organizational restructuring when necessary. • Focusing on maintaining profit margins without compromising guest or employee satisfaction. • Identifying key drivers of business success and keeping Rooms leadership focused on the critical few to achieve results. Managing the Guest Experience • Creating an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations. • Championing the brand's service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams. • Ensuring core elements of the service strategy are in place to produce the desired results. • Establishing and maintaining open, collaborative relationships with direct reports and entire Rooms operations team. Ensures direct reports do the same for their team. • Interfacing with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction. MIRJ At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

**Additional Information** **Job Number** 26002278 **Job Category** Sales & Marketing **Location** New York Marriott at the Brooklyn Bridge, 333 Adams St, Brooklyn, New York, United States, 11201VIEW ON MAP (*********************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $175,000-$239,000 annually **Bonus Eligible:** Y **JOB SUMMARY** Functions as the leader of the property's sales department for properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel's' sales objectives. Evaluates the property's participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer profile and property associates and provides a return on investment to the owner and Marriott International. **CANDIDATE PROFILE** **Education and Experience** **Required:** - 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area. OR - 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. **Preferred:** - 4 year college degree. - Demonstrated skills in supervising a team. - Lodging sales experience. - Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance. **CORE WORK ACTIVITIES** **Managing Sales Activities** - Manages the development of a strategic account plan for the demand generators in the market. - Manages the property's reactive and proactive sales efforts. - Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications. - Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations. - Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel's market position. - Researches competitor's sales team strategies to identify ways to grow occupancy and RevPAR and increase market share. - Attends sales strategy meetings to provide input on weekly and overall sales strategy. - Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share. - Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office. - Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders. - Serves as the sales contact for customers; serves as the customer advocate. - Serves as hotel authority on sales processes and sales contracts. - Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate. - Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business. - Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy. - Supports the General Manager by coordinating crisis communications. - Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards. - Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). - Participates in and practices daily service basics of the brand (e.g., , Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting). - Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. - Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. - Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International. - Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel's' sales objectives. - Interfaces with regional marketing communications for regional and national promotions pull through. - Performs other duties, as assigned, to meet business needs. **Building Successful Relationships** - Develops strong partnerships with local organizations to further increase brand/product awareness. - Develops and manages internal key stakeholder relationships. - Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events. - Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event. - Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott. - Gains understanding of the hotel's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. **Leadership** - Functions as the leader of the property's sales department for properties with bookings over 300 peak rooms and significant local catering revenue. - Develops sales goals and strategies and verifies alignment with the brand business strategy. - Executes the sales strategy in order to meet individual booking goals for both self and staff. - Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance. - Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential. - Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and/or union requirements. - Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market. - Creates effective structures, processes, jobs and performance management systems are in place. - Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues and holds staff accountable for successful results. - Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover. - Maintains an active list of the competition's best sales people and executes a recruitment and acquisition plan with HR. - Supports tools and training resources to educate sales associates on winning catering solutions. - Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans. - Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates. - Transfers functional knowledge and develops group sales skills of other discipline managers. - Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. - Evaluates the property's participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. - Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Assists with the direction and management of the Security&Safety Services function, to include Convention Services, ensuring compliance with federal, state, local and company policies and procedures. Participates in meetings with customers (Planning Meetings) to proactively sell Special Event Security to Meeting Planners and recommends additional Security and Hotel services. Coordinates VIP and Dignitary visits, liaises with Government agencies and Group Corporate Security as appropriate, and monitors upcoming location group and special event activity to provide a safe environment for employees and guests. Monitors the activities of Vendors and Outside Companies operating within the facility to ensure guest safety and asset protection.. CANDIDATE PROFILE Education and Experience * Bachelor's Degree in a related field or equivalent experience. OR * 5 years Safety and Security Administration, knowledgeable of NFPA Regulations, OSHA standards. * Licenses/Certificates: Valid driver's license and a satisfactory driving record. Must be CPR/AED certified or capable of getting certified within 90 days of employment. Must be registered in accordance with state law (timeframe / requirements vary by state). CORE WORK ACTIVITIES Monitoring Property Operations * Participates in meetings with customers (planning meetings) to proactively sell special event security to meeting planners and recommends additional Security and Hotel services. * Inspects location-provided security services and interacts with on-site meeting planners to promote satisfaction and the safe enjoyment of the facility. * Coordinates VIP and dignitary visits, liaisons with government agencies and Group Corporate Security as appropriate, and monitors upcoming location group and special event activity to ensure that the location maintains a safe environment for employees and guests. * Monitors the activities of vendors and outside companies operating within the facility to provide guest safety and asset protection. * Assists in the development of loss prevention / safety programs by analyzing available data and keeps management advised on preventive measures needing implementation and makes recommendations. * Determines the type of materials, supplies, machinery, equipment or tools to be used or merchandise to be bought, stocked and sold. Supporting Profitability and Revenue Goals * Assists with the preparation and implementation of departmental budget and cost controls. Monitors department payroll for accuracy. * Develops and maintains programs that reduce location losses and aids in creating new procedures that physically secure the property and its assets. * Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations. * Controls the flow and distribution of materials or merchandise and supplies. Managing and Conducting Human Resources Activities * Promotes participation in property safety-related programs. * Conducts mandatory training with all Safety Service agents. Provides documentation in compliance with state and federal mandates. * Establishes standards, oversees training, and schedules Special Event Security Officers and Badge Checkers to fulfill customer and location needs. * Mentors and develops direct reports to ensure line of succession for future opportunities. * Interviews, selects and trains employees. * Appraises employees' productivity and efficiency for the purpose of recommending promotions or other changes in status. * Apportions work to employees and determine technique to use. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.