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Rosewood Hotels & Resorts jobs in Washington, DC - 101 jobs

  • Assistant Director of Food and Beverage

    Rosewood Hotels & Resorts 4.7company rating

    Rosewood Hotels & Resorts job in Washington, DC

    Press space or enter keys to toggle section visibility Competitive Benefits: Medical, Dental, Vision Benefits Competitive Salary Incentive potential is targeted up to 10% of eligible earnings with a maximum of 15%. Cellphone Stipend to assist with cost 401k Plan and after 1 year up to 3% Match Paid Time Off (Vacation, Holidays, Sick and more) Complimentary Room Nights- up to 12 nights per year Restaurant Discount- 50% off F&B Complimentary Meal during your shift Life Insurance and AD&D Complimentary Short-Term Disability and Long-Term Disability Pre-tax commuter benefits Flexible schedules Tuition Reimbursement up to $500 per year A clear career pathway - career advancement opportunities Relationship Hospitality. It's in the genes. Some just have it; a natural desire to deliver meaningful and heartfelt experiences. It's a calling. At Rosewood Hotel Group we work instinctively and from the heart, to master and elevate our craft. Together, we push the boundaries to impart magic into every day. We care for people, and make it our purpose to build long-lasting, genuine relationships. Here, we do what we were born to do. Here, we answer The Calling. Rosewood Washington DC is currently recruiting for an Assistant Food and Beverage Director to assist in leading all aspects of the Food & Beverage Division to the highest professional standards in collaboration with our Wolfgang Puck partnership. Candidates with a passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply. The Assistant Food & Beverage Director supports the operation of Cut Restaurant and Bar, Cut Above, Catering and Events, In Room Dining, and all other events involving food and beverage services. This role functions as the strategic, hands-on operations leader of the Food and Beverage division, reporting to and supporting the Restaurant and Bar Director with implementing Food and Beverage goals, strategies and activations. As the Assistant Food & Beverage Director, you will help deliver our fine dining experience to meet and exceed the expectations of our guests. You will be part of our associates' journeys, development, and engagement. We also want you to excel at building solid working relationships with our owners, Rosewood Hotel Group, and the Wolfgang Puck Fine Dining Group. Summary of Required Skills * Genuine passion for the hospitality industry and entrepreneurial spirit. * Manage team of food and beverage professionals ensuring brand standards and required sequence of service components are executed with precision. Ensure hotel policies are administered fairly and consistently, coaching procedures and recognition are completed according to Rosewood guidelines. * Work with teams to put sustainable work processes and systems in place that support the execution of the strategy. * Collaborate with Corporate Rosewood Food and Beverage team and Wolfgang Puck partners * Build relationships with our Culinary team to assist with guest feedback and sales, work together to elevate the amenity program, review daily features and unavailable items. Find ways to improve promotions, marketing, restaurant entertainment and local partnerships in the community. * Understand and assist in positive Food and Beverage financial results, profitability and meeting / exceeding Food and Beverage goals. * Assist the Restaurant and Bar Director with analysis of P&L's, sales projections, forecasting, budgeting, marketing promotions and revenue control. * Ensure regular, on-going communication (e.g., pre-shift briefings, staff meetings) is occurring with Management team and associates. Continually communicates a clear and consistent message regarding departmental goals to produce desired results and model desired service behaviors in all interactions with guests and associates. * Responsible for establishing and maintaining department standards in order to achieve departmental goals for Forbes and Leading Quality Assurance inspections. * Assist in associates' continued development and growth potential. Manage work performance; coach team by providing specific feedback for improve performance. Conducts 90 day, quarterly and annual performance appraisal, as well as regularly scheduled one-on-one meetings with direct reports according to Rosewood guidelines. * Actively solicits internal guest feedback, utilizes an open door policy and reviews internal guest satisfaction results to identify and address internal guest problems or concerns. Ensures internal guests are treated fairly and equitably, brings issues to the attention of Human Resources as necessary. Encourages participation in annual internal guest opinion survey. Support Restaurant and Bar Director with holding managers accountable for developing action plans associated with survey results and ensures that necessary changes are implemented. * Develops and updates policies and procedures, as related to the departmental service standards in our venues, while ensuring compliance to the same for consistency across the group. * Assist with payroll, labor, expense and financial statements to determine departmental operations performance against budget. Works with team to determine areas of concern and establish ways to improve the department's financial performance. Leads cost containment efforts within operations with support from Finance and the Restaurant and Bar Director. The list of responsibilities is illustrative only and is not a comprehensive listing of all functions and tasks performed by this position. The company reserves the right to add, remove or alter duties when business need dictates. Qualifications * Experience: Minimum five years' experience in a similar capacity in Food and Beverage, culinary, event management, or related professional area for a luxury or ultra-luxury property. * Education: 2- 4 year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or other related major. * General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand our guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest/ associate information and pertinent hotel data. * Schedule: Ability to work flexible hours to include late nights, weekends and holidays. * Physical Requirements: Must be able to exert physical effort in transporting a minimum of 35 pounds, endure various physical movements throughout the work areas; reach up and down, push and pull, remain standing stationary for long periods of time throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding. * Licenses & Certifications: Maintain current and valid ServSafe Manager certification, ABRA Certification, and TIPS training * Language: Required to speak, read and write English, with fluency in other languages preferred. * Knowledge of overall hotel operations, general business systems, and relevant hotel programs a plus-(OPERA, ADP, Squirrel, Birchstreet, Sales Force & Microsoft Office). Ability to access, input, analyze and retrieve information from our systems. * Must be able to exert physical effort in transporting 35 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding. * Excellent interpersonal relationship with a positive demeanor and ability to work cohesively as part of a team. * Ability to train, motivate, evaluate, mentor and direct associates and managers to achieve desired results. Continue to maintain excellent relations with associates, guests and vendors. * Ability to maintain hotel, associate and guest confidentiality at all times. * Ability to accept responsibility for actions of others. * Ability to converse calmly with irate guests, associates and colleagues in sometimes that involve intense emotional situations, and to proactively work to solve problems with a professional demeanor. * Ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data. * Ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in (and lead when necessary) all departmental and hotel-wide meetings Salary: 95,000 About Us Press space or enter keys to toggle section visibility Brilliantly positioned in the heart of Georgetown along the historic C&O Canal, Rosewood Washington, D.C. provides guests with premium access to the vibrant cultural epicenter of the nation's capital. The hotel's 57 rooms, including 12 suites and 8 townhouses, combine traditional refinement with a thoroughly modern sense of sophistication. From plush furnishings to intuitive technology, every element has been thoughtfully considered to create comfortable, residential-style living spaces equally suited to business and leisure travel. Wolfgang Puck takes on Washington. Witness the evolution of his acclaimed culinary concept at CUT D.C., which draws on the region's finest farms and fisheries to showcase the variety of the Mid-Atlantic, as well as CUT Bar and Lounge and CUT Above.
    $86k-123k yearly est. 49d ago
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  • Host (Part-Time) at CUT Restaurant by Wolfgang Puck

    Rosewood Hotels & Resorts 4.7company rating

    Rosewood Hotels & Resorts job in Washington, DC

    Press space or enter keys to toggle section visibility Rosewood Washington, D.C. is looking for a Host (Part-Time) to join our team at CUT Restaurant by Wolfgang Puck! Nestled in the heart of historic Georgetown, our property blends timeless elegance with modern luxury, and our passionate team is committed to delivering intuitive, heartfelt service that reflects the spirit of Relationship Hospitality. CUT by Wolfgang Puck is one of the most sought-after steak restaurants in the world. Our menu offerings reflect the unique spirit and sensibility of the Washington metropolitan area, highlighting our partnerships with local farms and purveyors who are committed to sustainable, organic, and biodynamic processes. Hourly Rate: $21.00 per hour Schedule: Part-Time. Flexible availability is required for this position to include evenings, weekdays, weekends and holidays. Competitive Benefits: * Medical, Dental, Vision Benefits from United Healthcare * Competitive Pay Rates * 401k Plan and after 1 year up to 3% Match * Paid Time Off (Vacation, Holidays, Sick and more) * Complimentary Room Nights- up to 12 per year * Restaurant Discount- 50% off F&B * Complimentary Meal during your shift * Life Insurance and AD&D * Complimentary Short-Term Disability * Long-Term Disability * Pre-tax commuter benefits * Flexible schedules * Tuition Reimbursement up to $500 per year * A clear career pathway - career advancement opportunities Job Details: The role of the Host is one of the most important in the Restaurant, as the Host is responsible for setting the tone for our guests as often their first point of contact and the last. The Host is responsible for courteously greeting and escorting guests to tables and assisting in seating, ensuring hotel's standards of service. Assist in preparing the restaurant for service and maintaining the cleanliness of the room at all times. Take reservations and maintain reservation book. Assist in monitoring the guests' needs and all phases of the operation. Assume responsibility for handling guests when Manager is not present. Communicate any guest needs with Restaurant Management. Provide our guests with an amazing first and last impression of their dining experience and greet guests with a warm hello and with a heartfelt thank you and Goodbye on the way out. Responsibilities: * Maintain complete knowledge of and comply with all departmental policies, service procedures and standards, ensuring that standards are maintained at a superior level on a daily basis. * Maintain and strictly abide by state sanitation/health regulations and hotel requirements of work areas and equipment. * Maintain complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely. * Make reservations for the guest that call or e-mail in advance to dine in the restaurant in accordance with the Restaurant policies. Communicate large party reservation requests with our Sales & Marketing team. * Acquire and Maintain a working knowledge of hotel amenities and facilities, hours of operations, and event programming in order to accurately convey this information to guests. * Record entries of the time and the date the guest is expected to arrive. * Greet all the guests warmly and authentically, and seat them according to their preference and Restaurant availability. * Learn and recognize VIP and Regular guests by name to ensure that they are welcomed personally and warmly into the Restaurants or our outlets at all times; communicate with Management with VIPs arrive. * Communicate cross-departmentally in regard to Restaurant operations, VIP and High Expectation guests so that all departments are aware of VIPs when they come into the restaurant, allowing for turn-down services and amenities to be placed in the rooms, as well as to keep a tab on potential LQA and Forbes inspectors. * Acquire a working knowledge of KnowCross in order to be able to find out and convey information about our in-house guests and any issues that might arise. * Quote accurate wait times if waits are needed; follow up with guests to ensure they are informed of their reservation status and communicate with Restaurant Management if there are long waits or if service recovery is needed. * Assist with the clearing and resetting of tables when necessary to expedite the seating of guests. * Communicate with servers any important information about the guests. * Lead pre-shifts with regards to reservations and guest information, covers expected, VIPs, and flow. * Ensure the reservation system is accurately updated with guest preferences and allergies. * Ensure that all guests staying in-house are notated accurately in the system. * Greet every guest warmly, and check to see if every guest entering the restaurant or bar is a guest at the hotel. * Direct guests to the rooftop when necessary or as required. * Proactively assist guests with coats, bags, and other items by asking if we can check / store them securely for the guest while they are enjoying our outlets. * Assist with guest left-over and takeaway food by keeping to-go food organized and ready for guest pick-up. * Guide guests from the bar to their reservation seating by assisting them with closing their bar tab, and offering to carry their beverages from the bar to their table on a tray. * Check if guests are seated comfortably and there server is present to take their order. * Ensure that guests have a great experience at the restaurant and look immediately into any complaints they might have; offer a sincere and heartfelt thank you and goodbye to all guests on their way out. * Escort the guests to the exit and ensure that the valet brings their car out in advance. * Contributes to team effort by accomplishing related results as needed. * Carry out any other duties as and when required by the Restaurant and Bar Director or Food & Beverage Management team. * The list of responsibilities is illustrative only and is not a comprehensive listing of all functions and tasks performed by this position. The company reserves the right to add, remove or alter duties when business needs dictates. QUALIFICATIONS: * Experience: Minimum of 21 years of age to serve alcoholic beverages; minimum two years' experience as a Restaurant or Banquet Food Server. * Education: High school diploma or equivalent education preferred. * General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. * Technical Skills: Ability to understand guests' service needs; ability to be well organized, maintain concentration and think clearly when providing service to guests within any given period of time; ability to focus attention on details; ability to suggestively sell alcoholic beverages and wines; ability to access and input information into P.O.S. and Reservations system; ability to maintain good coordination while serving orders quickly; ability to exert physical effort in transporting food and beverage to guests; ability to endure abundant physical movements throughout the work areas; ability to perform job functions with minimal supervision; ability to work cohesively with co-workers as part of a team. * Language: Required to speak, read and write English, with fluency in other languages preferred. * Physical Requirements: Must be able to exert physical effort in transporting 30 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding. * Licenses & Certifications: TIPS Certification preferred About Us Press space or enter keys to toggle section visibility Brilliantly positioned in the heart of Georgetown along the historic C&O Canal, Rosewood Washington, D.C. provides guests with premium access to the vibrant cultural epicenter of the nation's capital. The hotel's 55 rooms, including 12 suites and 6 townhouses, combine traditional refinement with a thoroughly modern sense of sophistication. From plush furnishings to intuitive technology, every element has been thoughtfully considered to create comfortable, residential-style living spaces equally suited to business and leisure travel. Wolfgang Puck takes on Washington. Witness the evolution of his acclaimed culinary concept at CUT D.C., which draws on the region's finest farms and fisheries to showcase the variety of the Mid-Atlantic, as well as CUT Bar and Lounge and CUT Above.
    $21 hourly 60d+ ago
  • Director of Engineering

    Marriott Hotels Resorts 4.6company rating

    Washington, DC job

    Provides a high level of property maintenance knowledge. Position has overall responsibility for maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Develops and implements strategies that will deliver products and services, which meet or exceed the needs and expectations of guests and employees while maximizing the financial performance. Responsible for maintaining standards and regulatory requirements. Leads the emergency response team for all facility issues. Candidate ProfileEducation and Experience High school diploma or GED; 6 years experience in the engineering and maintenance or related professional area; technical training in HVAC‑R/Electrical/Plumbing. 2‑year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC‑R/Electrical/Plumbing. Core Work ActivitiesManaging Engineering Operations and Budgets Work with property and regional engineering leadership team to determine how Engineering is performing against budget and highlight areas of concern to leadership. Manage the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems in accordance with Standard Operating Procedures. Administer service contracts to support property needs. Ensure fire crew has complete understanding of all procedures, equipment and alarms. Coach and support engineering leadership team to effectively manage controllable expenses (e.g., wages, heat, light and power, water consumption, tools and equipment, grounds keeping supplies, uniforms, vendors, service agreements, inventory, etc.). Manage and control heat, light and power. Develop an engineering operating strategy that is aligned with the property/brand's business strategy. Develop and manage Engineering budget. Ensure integration of departmental goals in game plans. Oversee execution of long‑term preventative maintenance and 10‑year asset protection plans. Review financial reports and statements to determine how Engineering is performing against budget. Address potential areas of concern and propose solutions to owners in a proactive manner. Communicate a clear and consistent message regarding departmental goals to produce desired results. Supervise construction to ensure timely completion of projects within budgetary guidelines. Managing Profitability Manage areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports. Monitor and manage the payroll function. Manage department's controllable expenses to achieve or exceed budgeted goals. Participate in the development of department's capital expenditure goals; manage projects as needed. Participate in the budgeting process for areas of responsibility. Prepare weekly and period‑end P&L critiques. Understand the impact of department's operation on the overall property financial goals; educate staff on details as appropriate. Review and manage controllable expenses such as heat, light, power, water consumption, tools and equipment, grounds‑keeping supplies, uniforms, vendors, service agreements, etc. Conducting Human Resources Activities Ensure employees are treated fairly and equitably. Ensure disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Utilize employee feedback and an “open door” policy to identify and address employee problems or concerns in a timely manner. Celebrate successes by publicly recognizing the contributions of team members. Resolve guest problems and complaints. Bring issues to the attention of Human Resources as necessary. Ensure that regular on‑going communication takes place throughout the engineering operation to communicate daily operations activities, set expectations and create awareness of business objectives. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non‑discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. About the Team At more than 100 award‑winning properties worldwide, The Ritz‑Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the “Gold Standards” of The Ritz‑Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz‑Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz‑Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Job Info Job Identification 26006619 Job Category Engineering & Facilities Posting Date 01/21/2026, 09:17 PM Job Schedule Full time Locations 1150 22nd St NW, Washington, DC, 20037, US Pay Range (US/Canada) $128,000 - $184,800 annually #J-18808-Ljbffr
    $128k-184.8k yearly 4d ago
  • Room Attendant

    Kimpton Hotels & Restaurants 4.4company rating

    Washington, DC job

    Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do As a Room Attendant with Kimpton, you'll be responsible for cleaning guest rooms and common areas, all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences and develop relationships with guests that will compel them to return. Some of your responsibilities include: Clean, dust, wax, scrub, polish and service guest rooms daily in line with hotel procedures. Replace linens on beds and replenish guest room supplies, empty wastebaskets. Rearrange furnishings, drapes and room accessories. Provide necessary linen and amenities to guests in accordance with the guest room legend. Leave rooms in uniform arrangement as determined by the Executive Housekeeper and make sure the door is closed and the room is locked. Report any damage, hazards, repairs, and strangers in assigned areas. Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and found item. Log the date, where it was found, description of the item and the name of the person who found it. Clean all corridors and service areas. Respond to any projects or requests developed by the Housekeeping management team. Responsible for the pass key security and assuring that it is turned in at the close of each shift or according to the specific hotel guidelines. Restock the cart at the end of your shift and organize the linen closet to prepare for the next day. Report any exceptional and/or unusual circumstances, such as no luggage in a stay-over room, no service needed, sleep-outs, guests smoking in rooms, etc. to the on duty supervisor or manager. Perform other duties as directed, developed, or assigned. What You Bring High School Diploma or General Education Degree (GED) is preferred. 1 year of experience in customer service or similar role. Excellent problem solver with great intuition. You genuinely care for the safety and security of the guests. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.
    $32k-39k yearly est. 3d ago
  • Guest Experience Expert

    Marriott International 4.6company rating

    Washington, DC job

    Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
    $45k-76k yearly est. Auto-Apply 11d ago
  • Front Office Supervisor - Kimpton Hotel Monaco Washington DC

    Kimpton Hotels & Restaurants 4.4company rating

    Washington, DC job

    **Why We're Here** We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. **How We're Different** Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. **What You'll Do** Lead all aspects of all Front Office operations by setting and maintaining a high level of guest service. Provide timely and courteous service to all guests, encouraging them to return again to generate repeat business. Assist guests upon check-in and provide great service throughout their stay. Ensure all functions are carried out to maintain an environment of collaboration. **Some of your responsibilities include:** + Meet with staff to get any pertinent information at the start of shift and review the Front Desk logbook. + Review all arrivals and departures noting any special requests, challenges, and to ensure that billing is accurate, assess whether any guest relocation will be necessary. + Make sure all shifts are covered as scheduled, cover as necessary. + Follow established key control policy, credit policies, and be knowledgeable of all fire and emergency procedures. + Ensure the completion of the desk agents' AM/PM checklist. + Handle guest situations as they arise in a calm and professional manner. + Be an expert in all employee duties to ensure you are "leading by example" in all that you do. + Maintain professional contact via telephone with all other hotel departments. + Ensure accuracy of groups, rooming lists, billing, amenities, arrivals, etc. + Maintain cleanliness, organization of back office, front desk, and front desk closet, as well as inventory of office supplies. + Counsel and coach employees when necessary, using accurate documentation and techniques. + Ensure all employees complete their duties before departing, that they are posted at their stations on time. + Accountable for training and daily monitoring of all service levels, as well as making sure all team members are following grooming and uniform standards. + Accountable for meeting or coming in under payroll and expense budgets. **What You Bring** + 2 years of related experience in hospitality or similar industry. + High School Diploma is preferred. + Flexible schedule, able to work evenings, weekends, and holidays when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (**************************************************************************************************************** . **Be Yourself. Lead Yourself. Make it Count.**
    $44k-54k yearly est. 10d ago
  • Events Manager

    Marriott International 4.6company rating

    Washington, DC job

    Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. CANDIDATE PROFILE Education and Experience • High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required. CORE WORK ACTIVITIES Managing Event Logistics and Operations • Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. • Adheres to all standards, policies, and procedures. • Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. • Manages group room blocks and meeting space for average to large-sized assigned groups. • Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions. • Uses his/her judgment to integrate current trends in event management and event design. • Acts as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event). • Participates in customer site inspections and assists with the sales process as necessary. • Performs other duties as assigned to meet business needs. • Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience. Ensuring and Providing Exceptional Customer Service • Delivers excellent customer service throughout the customer experience and encourages the same from other employees. • Empowers employees to provide excellent customer service. • Sets a positive example for guest relations. • Coordinates and communicates event details both verbally and in writing to the customer and property operations. • Makes presence known to customer at all times during this process. • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. • Follows up with customer post-event. • Responds to and handles guest problems and complaints. • Uses personal judgment and expertise to enhance the customer experience. • Stays available to solve problems and/or suggest alternatives to previous arrangements. • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Interacts with guests to obtain feedback on product quality and service levels. • Ensures hourly employees understand expectations and parameters for event activities. Leading Event Management Teams • Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. • Leads formal pre-event and post-event meetings for average to large-sized assigned groups. • Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). Supporting and Coordinating with the Sales and Marketing Function • Assists in the sales process and revenue forecasting for customer groups. • Up-sells products and services throughout the event process. • Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. Conducting Human Resources Activities • Reviews comment cards and guest satisfaction results with employees. • Observes service behaviors of employees and provides feedback to individuals and/or managers. • Assists in the development and implementation of corrective action plans. • Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. • Works with the property staff and customers to address operational challenges associated with his/her group. • Performs other duties as assigned to meet business needs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
    $49k-71k yearly est. Auto-Apply 20d ago
  • Door Attendant

    Marriott International 4.6company rating

    Washington, DC job

    Greet and escort Residence owners, vendors and guests. Open doors and assist Residence owners/guests/visitors entering and leaving property. Assist Residence owners/guests/visitors in and out of vehicles, including assisting with transporting groceries, luggage, and/or packages to and from cars, units and other areas. Supply Residence owners/guests/visitors with directions if requested. Assist in maintaining a clear drive on Residences entrance. Assist in directing all moving and delivery personnel to loading dock. Assist valet parking in movement of Residence owners and Guest vehicles. Communicate Residence owners' issues with vehicles to Valet Lead and assist in resolving. Monitor and maintain the cleanliness of the lobby, sidewalks, entrances, and related work areas. Polish luggage carts and maintain cleanliness of carts. Maintain clear passage into the building and car drop off area. Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
    $28k-33k yearly est. Auto-Apply 13d ago
  • Wash Attendant

    Marriott 4.6company rating

    Washington, DC job

    **Additional Information** **Job Number** 26001611 **Job Category** Housekeeping & Laundry **Location** The Ritz-Carlton Washington D.C., 1150 22nd St NW, Washington, District of Columbia, United States, 20037VIEW ON MAP (****************************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Non-Management **Pay Range:** $29.00-$29.00 per hour **POSITION SUMMARY** Remove and separate soiled laundry from chutes or housekeeping carts. Operate and monitor washing, dry cleaning, and drying machinery in accordance with company standards. Apply correct treatment to stained items based on fabric and stain type. Maintain accurate records of items washed, number of loads, and poundage of dry cleaning and laundry. Transport cart of washed articles to dryers and place in dryers according to load size. Remove lint and debris from dryer screens, dry cleaning filters, and drain trap after each load. Monitor levels in chemical containers to ensure chemicals are being dispensed and notify supervisor/manager of potential pump problem. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: No high school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests. Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with. In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
    $29-29 hourly 13d ago
  • Maintenance Engineer

    Kimpton Hotels & Restaurants 4.4company rating

    Washington, DC job

    Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do Responsibilities include maintaining all equipment, systems and building components including, but not limited to; mechanical and electrical systems, pumps, HVAC, refrigeration, plumbing, locks, furniture, paint, wall coverings, tile and other equipment. Some of your responsibilities include: Build, repairs, and paints all parts of the hotel. Install and replaces lighting fixtures and bulbs. Clean carpets and rugs. Visually inspect and test machinery and equipment. Listen for unusual sounds from machines or equipment to detect malfunction and discusses machine operation variations with supervisors or other maintenance workers to diagnose problem or repair machine. Dismantle defective machines and equipment and installs new or repaired parts. Repair and maintain physical structure of establishment. Fabricate and repairs furniture and fixtures. Attend all scheduled training classes and meetings. Paint corridors, hotel rooms, and lobby areas when necessary. Transport heavy boxes and packages within the hotel for maintenance and repairs. Assist in delivering and setup of all new equipment such as televisions, mattresses, tables, chairs, etc. Communicate with Maintenance Supervisor on projects as assigned. Respond to all customer requests in a timely and personable manner. What You Bring Previous experience as a hotel engineer is preferred or comparable maintenance experience at an establishment such as apartment complex or office building. Ability to be yourself, lead yourself, make it count! Flexible schedule, able to work evenings, weekends and holidays. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.
    $47k-68k yearly est. 3d ago
  • Housekeeping Supervisor - Kimpton Hotel Monaco Washington DC

    Kimpton Hotels & Restaurants 4.4company rating

    Washington, DC job

    **Why We're Here** We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. **How We're Different** Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. **What You'll Do** As the Housekeeping Supervisor, you'll be responsible for inspecting and maintaining the cleanliness and physical condition of the hotel guest rooms, meeting rooms, hallways, and public areas. You'll maintain a positive and friendly attitude with all guests and other employees to act as the communicator and liaison between guests and cleaners. **Some of your responsibilities include:** + Prepare inspection report with the status of all guest rooms at the beginning of the shift. This includes all guest requests, out of order rooms, and show rooms for the day. + Inspect all guest check-out rooms for cleanliness, appropriate guest amenities, and the correct working condition of room equipment. + Report any substandard conditions or damage of the guest room to the Housekeeping department. + Evaluate room cleaners on their job performance according to the hotel standards. When necessary, take appropriate action (retraining, etc.) to ensure they are performing at a high quality level. + Notify Front Desk of all vacant and clean rooms, completion of guest requests, and room status discrepancies. + The Front Desk will give you all room moves, late check-outs, and additional guest requests for appropriate follow-up action. + Answer the department telephone using friendly telephone etiquette. + You'll help guests with special requests, information, and status of Lost & Found items. + Check the hotel's PMS computer for information concerning room status and to enter updated room status. + Collect, log, and secure all lost and found items in a locked cabinet, room cleaners' assignment sheets, secure floor keys and office, lock office door. + Confirm the work schedule for the following day with room cleaners. + Complete a written report of all room statuses for the Front Desk. + File all daily reports in the file cabinet. **What You Bring** + High School Diploma is preferred. + 1 year of experience in customer service or similar role. + Housekeeping supervisory or related job experience is preferred. + Flexible schedule, able to work mornings, nights, holidays and weekends when needed. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here (**************************************************************************************************************** . **Be Yourself. Lead Yourself. Make it Count.**
    $46k-66k yearly est. 18d ago
  • Executive Sous Chef

    Marriott 4.6company rating

    Washington, DC job

    **Additional Information** **Job Number** 25183972 **Job Category** Food and Beverage & Culinary **Location** The St. Regis Washington D.C., 923 16th & K St NW, Washington, District of Columbia, United States, 20006VIEW ON MAP (************************************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $81,000 - $111,000 annually **Bonus Eligible:** Y **JOB SUMMARY** Exhibits culinary talents by personally performing tasks while assisting in leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility. Assists in supervising all kitchen areas to ensure a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation areas (e.g., banquets, room service, restaurants, bar/lounge and employee cafeteria) and all support areas (e.g., dish room and purchasing) as applicable. **CANDIDATE PROFILE** **Education and Experience** - High school diploma or GED; 6 years experience in the culinary, food and beverage, or related professional area. OR - 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years experience in the culinary, food and beverage, or related professional area. **CORE WORK ACTIVITIES** **Assisting in Leading Kitchen Operations for Property** - Provides direction for all day-to-day operations. - Understands employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps. - Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. - Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. - Encourages and builds mutual trust, respect, and cooperation among team members. - Serving as a role model to demonstrate appropriate behaviors. - Ensures property policies are administered fairly and consistently. - Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. - Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. - Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. - Supervises and coordinates activities of cooks and workers engaged in food preparation. - Demonstrate new cooking techniques and equipment to staff. **Setting and Maintaining Goals for Culinary Function and Activities** - Develops and implements guidelines and control procedures for purchasing and receiving areas. - Establishes goals including performance goals, budget goals, team goals, etc. - Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety. - Manages department controllable expenses including food cost, supplies, uniforms and equipment. - Participates in the budgeting process for areas of responsibility. - Knows and implements the brand's safety standards. **Ensuring Culinary Standards and Responsibilities are Met** - Provides direction for menu development. - Monitors the quality of raw and cooked food products to ensure that standards are met. - Determines how food should be presented, and create decorative food displays. - Recognizes superior quality products, presentations and flavor. - Ensures compliance with food handling and sanitation standards. - Follows proper handling and right temperature of all food products. - Ensures employees maintain required food handling and sanitation certifications. - Maintains purchasing, receiving and food storage standards. - Prepares and cooks foods of all types, either on a regular basis or for special guests or functions. **Ensuring Exceptional Customer Service** - Provides and supports service behaviors that are above and beyond for customer satisfaction and retention. - Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. - Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. - Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. - Interacts with guests to obtain feedback on product quality and service levels. - Responds to and handles guest problems and complaints. - Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations. - Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. **Managing and Conducting Human Resource Activities** - Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. - Ensures employees are treated fairly and equitably. - Trains kitchen associates on the fundamentals of good cooking and excellent plate presentations. - Administers the performance appraisal process for direct report managers. - Interacts with the Banquet Chef and Catering department on training regarding food knowledge and menu composition. - Observes service behaviors of employees and provides feedback to individuals and or managers. - Manages employee progressive discipline procedures for areas of responsibility. - Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. **Additional Responsibilities** - Provides information to executive teams, managers and supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. - Analyzes information and evaluating results to choose the best solution and solve problems. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
    $81k-111k yearly 60d+ ago
  • Front Desk Agent

    Marriott International 4.6company rating

    Washington, DC job

    Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
    $30k-36k yearly est. Auto-Apply 7d ago
  • Sportsbook Supervisor - Full Time (Capital One Arena)

    Caesars Entertainment 3.8company rating

    Washington, DC job

    William Hill, America's leading sports book provider, has an immediate opening at its sports book. Do you love interacting with the public? Thrive in a fast-paced work environment? If you answered yes, keep on reading. Reporting to the District Manager, you will be face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors”, you will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering. What You Will Do: Help the Book Manager become aware of operational information that will help to maximize the profitability of the sports book Manage the operational cost of the sports book, with a focus on labor costs and inventory management/control Hold regular meetings with sports book leadership to develop strategic initiatives in the promotion of the sports book Mentor employees to help them become better ticket writers Drive and motivate the staff to deliver a high level of customer service to both regular customers and novice bettors Handle escalated customer complaints/issues as needed Ensure that the sports book staff is operating in a manner that follows all company and state gaming agency rules and regulations What You Will Need: Prior work experience in a sports book is highly preferred Ability to motivate, lead, and mentor staff members Strong communication skills, both written and verbal Professional appearance and demeanor Self-starter attitude who shows initiative Committed to delivering a high level of customer service Physical Requirements: Must be able to stand for extended periods of time Must be able to lift, pull or push 25 lbs Must be able write for extended periods of time Must be able to twist, bend or reach with no significant boundaries This position may be exposed to a smoke-filled environment The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
    $39k-52k yearly est. Auto-Apply 18h ago
  • General Manager - Hotel

    Kimpton Hotels & Restaurants 4.4company rating

    Washington, DC job

    Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do As the General Manager, you are responsible for maximizing the financial performance of the hotel by providing the highest possible quality guest service and product by encouraging a positive work environment for all employees. You are at the heart of Kimpton's values, teamwork, and performance! Some of your responsibilities include: Develop, implement, monitor and participate in a comprehensive sales and marketing strategies that results in. Maximum occupancy and average rates for the hotel. Works directly with the ownership group to strategize and implement projects that will assist with the business growth. Coordinate and assist with guest satisfaction and guest resolutions. Maintain a cross-relationship with the restaurant and/or spa. Work as a team to promote the success of the entire Kimpton property. Protect and enhance the value of all hotel assets through appropriate programs in maintenance, security, and housekeeping and through the capital budgeting process. Ensure the timely and accurate completion of all period-end financial statements and reports, and provide controls to ensure the proper handling and accounting for all hotel receipts. Coordinate weekly forecasting and planning of operating staffing and cost expenditures to correspond to forecasted sales and costs. Review and approve all operating expenses. Perform other tasks associated as necessary in order to achieve the financial goals of the organization. EX: Networking, Local Industry Events, Community Relations Supervise and develop the performance of all operating departments including, but not limited to: Reservations, Front Office, Guest Services, Housekeeping, Security and Maintenance, Sales and Marketing, Accounting and People and Culture. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising, performance; rewarding and disciplining employees; addressing complaints and resolving problems. What You Bring 2 to 4 years of upper-level management experience in hospitality. Bachelor's degree preferred. Ability to encourage, lead and manage a team by example. High level of creativity, enthusiasm and flexibility! Strong computer skills including Word and Excel. Must possess excellent interpersonal skills both internally and externally. Ability to convert vision into specific and tangible actions to benefit the property. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here. Be Yourself. Lead Yourself. Make it Count.
    $101k-128k yearly est. 3d ago
  • Steward

    Rosewood Hotels & Resorts 4.7company rating

    Rosewood Hotels & Resorts job in Washington, DC

    Press space or enter keys to toggle section visibility Rosewood Washington, D.C. is seeking a dedicated and detail-oriented Steward to join our team! Nestled in the heart of historic Georgetown, our property blends timeless elegance with modern luxury, and our passionate team is committed to delivering intuitive, heartfelt service that reflects the spirit of Relationship Hospitality. Steward Overview: Set up wares for dining outlets, cafeteria and events, retrieve and wash soiled wares, transport supplies and food to service areas and assist the Kitchen with plating up of meals as needed. Clean and maintain equipment in Dishwashing, Kitchen, Cafeteria, Compactor, Storage areas. Assist in washing pots, pans and other kitchen utensils/equipment. Hourly Rate Range: $19.00-$20.00 per hour Job Responsibilities: * Support, maintain and adhere to all safety, health and sanitary guidelines and recommendations issued by Rosewood, the Centers for Disease Control and Prevention; OSHA, Federal and local DC Government. * Set up wares for dining outlets, cafeteria and banquets, retrieve and wash soiled wares, transport supplies and food to service areas and assist the Kitchen at times with plating up of banquet meals. * Maintain complete knowledge of and comply with all departmental policies, service procedures and standards, ensuring that standards are maintained at a superior level on a daily basis. * Maintain and strictly abide to state sanitation and health regulations and hotel requirements of work areas and equipment. * Maintain complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely. * Meet with Sous Chefs to review assignments, anticipated business levels, changes and other information pertinent to the job performance. * Complete opening duties: Set up workstation with required sanitary cleaning supplies, tools and equipment according to standards. * Inspect the cleanliness and working condition of all tools, equipment and supplies and ensure everything complies with kitchen standards. * Check cleaning schedule, list and review with Sous Chefs and establish priority items for the day. * Inform the Sous Chef of any supplies that need to be ordered before they run out. * Transport supplies to and from the storeroom and refrigerators to stock in designated areas using the FIFO system and maintain proper organization. * Communicate any assistance needed to the Sous Chef to ensure optimum efficiency. * Clean and maintain equipment in Dishwashing, Kitchen, Butcher room, Cafeteria, Trash Compactor and Storage areas. * Assist in washing plates, glassware, pots, pans and other kitchen utensils and equipment. * Ensure minimal to no breakage while handling and washing of ware. * Maintain organized dish station area. * Manage the volume of wares washed to a safe level as to not over stack or pile equipment. * Maintain dish machine to run safe and efficient per machine and hotel guidelines. * Knowledge of how to properly use specific chemicals per hotel standards. * Restock plates, pots and pans throughout your shift. * Maintain a superior level of cleanliness throughout the kitchen. * Frequent sweeps and mops throughout the kitchen areas, cafeteria, butcher room and back of house. * Maintain level of trash throughout the kitchen areas, removing and replacing can liners as needed. * Set up and maintain cafeteria per standard operating procedures and guidelines. * Frequent upkeep, monitoring and rotation of cafeteria meal items. * Assist with organizing kitchen storage areas and walk-ins. * Assist with receiving and organizing goods into proper locations adhering to FIFO standards. * Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees. * Always communicate with Sous Chef when leaving your station. * Other duties as assigned by the chef * The list of responsibilities is illustrative only and is not a comprehensive listing of all functions and tasks performed by this position. The company reserves the right to add, remove or alter duties when business need dictates. QUALIFICATIONS: * Experience: Previous experience as a Steward or Dishwasher is required. * Education: High school diploma or equivalent education preferred. * General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. * Technical Skills: Fluency in English both verbal and non-verbal; ability to provide legible communication and directions; ability to perform job functions with attention to detail, speed and accuracy; ability to prioritize, organize and follow up; able to follow directions thoroughly; ability to work cohesively with co-workers as part of a team. * Physical Requirements: Must be able to exert physical effort in transporting supplies, restaurant equipment, furniture, plates and flat ware. Endure various physical movements throughout the work areas, ability to stand stationary for long periods of time; able to reach up and down to lift, pull, push up a minimum of 35 pounds. * Licenses & Certifications: None required. Competitive Benefits: * Medical, Dental, Vision Benefits from United Healthcare * Competitive Pay Rates * 401k Plan and after 1 year up to 3% Match * Paid Time Off (Vacation, Holidays, Sick and more) * Complimentary Room Nights- up to 12 per year * Restaurant Discount- 50% off F&B * Complimentary Meal during your shift * Life Insurance and AD&D * Complimentary Short-Term Disability * Long-Term Disability * Pre-tax commuter benefits * Flexible schedules * Tuition Reimbursement up to $500 per year after 1 year of service * A clear career pathway - career advancement opportunities About Us Press space or enter keys to toggle section visibility Brilliantly positioned in the heart of Georgetown along the historic C&O Canal, Rosewood Washington, D.C. provides guests with premium access to the vibrant cultural epicenter of the nation's capital. The hotel's 55 rooms, including 12 suites and 6 townhouses, combine traditional refinement with a thoroughly modern sense of sophistication. From plush furnishings to intuitive technology, every element has been thoughtfully considered to create comfortable, residential-style living spaces equally suited to business and leisure travel. Wolfgang Puck takes on Washington. Witness the evolution of his acclaimed culinary concept at CUT D.C., which draws on the region's finest farms and fisheries to showcase the variety of the Mid-Atlantic, as well as CUT Bar and Lounge and CUT Above.
    $19-20 hourly 35d ago
  • Guest Services Manager

    Marriott International 4.6company rating

    Washington, DC job

    Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Leading Guest Services Teams • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Encourages and builds mutual trust, respect, and cooperation among team members. • Serves as a role model to demonstrate appropriate behaviors. • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Celebrates successes and publicly recognizes the contributions of team members. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Maintaining Guest Services and Front Desk Goals • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. • Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. • Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Serves as a leader in displaying outstanding hospitality skills. • Sets a positive example for guest relations. • Responds to and handles guest problems and complaints. • Empowers employees to provide excellent customer service. • Observes service behaviors of employees and provides feedback to individuals. • Strives to improve service performance. • Provides immediate assistance to guests as requested. • Ensures employees understand customer service expectations and parameters. • Participates in the development and implementation of corrective action plans to improve guest satisfaction. Implementing Projects and Policies • Implements the customer recognition/service program, communicating and ensuring the process. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. • Manages payroll administration. Conducting Human Resource Activities • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Participates in employee progressive discipline procedures. • Uses all available on the job training tools for employees. • Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns. • Supervises on-going training initiatives and conducts training when appropriate. • Participates in the employee performance appraisal process, providing feedback as needed. Additional Responsibilities • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluating results to choose the best solution and solve problems. • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. • Maintains high visibility in public areas during peak times. • Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. • Performs Front Desk duties in high demand times. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
    $51k-72k yearly est. Auto-Apply 11d ago
  • Rooms Division Coordinator

    Rosewood Hotels & Resorts 4.7company rating

    Rosewood Hotels & Resorts job in Washington, DC

    Press space or enter keys to toggle section visibility Overview/Basic Function: The Rooms Division Coordinator is responsible for delivering seamless communication and coordination across the Rooms Division, including Front Office, Housekeeping, Engineering, and Guest Services to ensure an exceptional level of guest service. Hourly Payrate: $24.00 per hour Responsibilities: * Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards. * Monitor and maintain cleanliness, sanitation and organization of assigned work areas. * Guest Communication: * Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through hotel telephone system * Perform phone related tasks including call transfers, taking messages, and handling guest inquiries * Receive and relay messages, written and through voice mail * Accept and process all guest requests for: screening calls, Do not disturb, Call forwarding, non-registered guests * Accommodate all telephone and radio requests in a congenial manner within two minutes of request * Respond to all incoming telephone calls within three rings, using proper salutation and closing. * Place calls on "hold"; Monitor busy lines; check back with caller on hold to update status and offer to take a message * Accept, record and deliver wake-up calls. Have current and local weather available. Also, destination weather for guests who are due out. * Monitor Alliants messaging platform across the hotel and dispatch the task to the relevant department * Play an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance. * Maintain complete knowledge of correct maintenance and use of equipment and software, consoles, Opera Cloud, Unifocus, Computer, etc. * Monitor telephone system problems and maintain log. Notify the engineering dept. for all in-house telephone repair. * Rooms Operations: * Assist with reporting and administrative tasks related to room operations * Maintain complete knowledge of: * Scheduled daily activities * In-house groups * Hotel extension numbers * Radios carried by hotel personnel * Hotel facilities and services * Hours of operation of each outlet * Performers for CUT Restaurant * Receive guest requests and enter into the Unifocus system * Handle special requests, VIP accommodations, and guest concerns efficiently * Resolve and anticipate guest needs and complaints, ensuring guest satisfaction. Maintain positive guest relations always. * Provide a courtesy call to all the guests who are experiencing glitches and update Unifocus accordingly. * Document guest complaints or issues; notify designated department/ personnel for resolving the situation and following up to ensure completion and guest satisfaction. * Maintain accurate records of room availability and status * Work closely with the front desk to ensure smooth check-in/ check-out processes and to address any last-minute changes or issues related to room allocations * Prioritize the allocation of rooms for VIP guests and elevate guests with special requirements. * Communicate with housekeeping, maintenance, and other departments to ensure rooms are ready for guests. * Coordinate with sales, catering, and reservations for group bookings and special events. * Prepare the Daily Calling, including updated and accurate information, with all VIPs highlighted along with their preferences * Write the welcome cards for the upcoming high expectations guests and ensure that the traces are noted in Opera Cloud. * While this job description is intended to be an accurate reflection of the duties involved in this position, the company reserves the right to add, remove, or altar duties when business needs require Required Skills: * Must be able to perform job functions with attention to detail, speed and accuracy * Be a clear thinker, remaining calm and resolving problems using good judgment * Work cohesively with co-workers as part of a team * Maintain confidentiality of guest information and pertinent hotel data * Required to speak, read and write in English, with fluency in other languages preferred * Knowledge of telephone systems * Ability to input and access information in the property management system/computers * Ability to suggestively sell * Must be able to endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding Qualifications: * Experience: Minimum two years' experience in PBX or a similar capacity, such as Front Desk Agent or Guest Services for a luxury or ultra-luxury property. * Education: High School Diploma Competitive Benefits: * Medical, Dental, Vision Benefits from United Healthcare * Competitive Pay Rates * 401k Plan and after 1 year up to 3% Match * Paid Time Off (Vacation, Holidays, Sick and more) * Complimentary Room Nights- up to 12 per year * Restaurant Discount- 50% off F&B * Complimentary Meal during your shift * Life Insurance and AD&D * Complimentary Short-Term Disability * Long-Term Disability * Pre-tax commuter benefits * Flexible schedules * Tuition Reimbursement up to $500 per year after 1 year of service * A clear career pathway - career advancement opportunities About Us Press space or enter keys to toggle section visibility Brilliantly positioned in the heart of Georgetown along the historic C&O Canal, Rosewood Washington, D.C. provides guests with premium access to the vibrant cultural epicenter of the nation's capital. The hotel's 55 rooms, including 12 suites and 6 townhouses, combine traditional refinement with a thoroughly modern sense of sophistication. From plush furnishings to intuitive technology, every element has been thoughtfully considered to create comfortable, residential-style living spaces equally suited to business and leisure travel. Wolfgang Puck takes on Washington. Witness the evolution of his acclaimed culinary concept at CUT D.C., which draws on the region's finest farms and fisheries to showcase the variety of the Mid-Atlantic, as well as CUT Bar and Lounge and CUT Above.
    $24 hourly 13d ago
  • Sales & Marketing Director

    Marriott 4.6company rating

    Washington, DC job

    **Additional Information** Relocation Package Available! **Job Number** 25185643 **Job Category** Sales & Marketing **Location** The Westin DC Downtown, 999 9th St NW, Washington, District of Columbia, United States, 20001VIEW ON MAP (****************************************************************************************************************************************************************** **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Pay Range:** $155,000-$213,000 annually **Bonus Eligible:** Y **JOB SUMMARY** Functions as the leader of the property's sales department for properties with bookings over 300 peak rooms and significant local catering revenue. Manages the property's reactive and proactive sales efforts. Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel's' sales objectives. Evaluates the property's participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Interfaces with regional marketing communications for regional and national promotions pull through. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer profile and property associates and provides a return on investment to the owner and Marriott International. **CANDIDATE PROFILE** **Education and Experience** **Required:** - 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area. OR - 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area. **Preferred:** - 4 year college degree. - Demonstrated skills in supervising a team. - Lodging sales experience. - Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance. **CORE WORK ACTIVITIES** **Managing Sales Activities** - Manages the development of a strategic account plan for the demand generators in the market. - Manages the property's reactive and proactive sales efforts. - Determines and develops marketing communication activities, in conjunction with Regional Marketing Communications. - Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations. - Reviews the Strategic Alignment Review (STAR) report, competitive shopping reports and uses other resources to maintain an awareness of the hotel's market position. - Researches competitor's sales team strategies to identify ways to grow occupancy and RevPAR and increase market share. - Attends sales strategy meetings to provide input on weekly and overall sales strategy. - Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share. - Evaluates and supports participation and account deployment with Area Sales and Group Sales within the Sales Office. - Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders. - Serves as the sales contact for customers; serves as the customer advocate. - Serves as hotel authority on sales processes and sales contracts. - Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate. - Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business. - Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy. - Supports the General Manager by coordinating crisis communications. - Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards. - Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). - Participates in and practices daily service basics of the brand (e.g., , Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting). - Implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service. - Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders. - Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International. - Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel's' sales objectives. - Interfaces with regional marketing communications for regional and national promotions pull through. - Performs other duties, as assigned, to meet business needs. **Building Successful Relationships** - Develops strong partnerships with local organizations to further increase brand/product awareness. - Develops and manages internal key stakeholder relationships. - Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events. - Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event. - Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott. - Gains understanding of the hotel's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. **Leadership** - Functions as the leader of the property's sales department for properties with bookings over 300 peak rooms and significant local catering revenue. - Develops sales goals and strategies and verifies alignment with the brand business strategy. - Executes the sales strategy in order to meet individual booking goals for both self and staff. - Coaches leaders of revenue generating departments in developing effective revenue strategies and setting aggressive goals that will drive the property's financial performance. - Verifies Sales team understands and is leveraging Marriott International (MI) demand engines to full potential. - Works with Human Resources, Engineering and Loss Prevention to monitor compliance with local, state and federal regulations and/or union requirements. - Partners with Human Resources to attract, develop and retain the right people in order to support the strategic priorities of the market. - Creates effective structures, processes, jobs and performance management systems are in place. - Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues and holds staff accountable for successful results. - Forecasts talent needs and manages talent acquisition strategy with Human Resources (HR) to minimize lost time due to turnover. - Maintains an active list of the competition's best sales people and executes a recruitment and acquisition plan with HR. - Supports tools and training resources to educate sales associates on winning catering solutions. - Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans. - Identifies, trains and mentors group sales associates; utilizes all available on the job training tools for associates. - Transfers functional knowledge and develops group sales skills of other discipline managers. - Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues. - Evaluates the property's participation in the various sales channels (e.g., Area Sales, Group Sales within the Sales Office, electronic lead channels, etc.) and develops strong working relationships to proactively position and market the property. - Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. _At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._ At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
    $155k-213k yearly 60d+ ago
  • Pastry Cook

    Rosewood Hotels & Resorts 4.7company rating

    Rosewood Hotels & Resorts job in Washington, DC

    Press space or enter keys to toggle section visibility Rosewood Washington, D.C. is seeking a Pastry Cook to join our talented culinary team at CUT Restaurant by Wolfgang Puck! Located in the heart of historic Georgetown, our property blends timeless sophistication with contemporary luxury, and our dedicated team is committed to delivering intuitive, heartfelt service that embodies the spirit of Relationship Hospitality. CUT by Wolfgang Puck is one of the most sought-after steak restaurants in the world. Our desserts showcase the finest seasonal ingredients and highlight partnerships with exceptional local farms and purveyors who prioritize sustainable and organic practices. As a Pastry Cook, you will have the opportunity to craft elevated pastry creations, contribute to a dynamic kitchen environment, and learn from a world-class culinary team. Pastry Cook Overview: Prepare and plate quality products in all areas of the Pastry kitchen to include, but not limited to, pastries, desserts, breads, ice creams, sorbets, creams, simple syrups, jams, assemble cakes in accordance with departmental quality standards and specifications. Maintain organization, cleanliness and sanitation of work areas and equipment. Must have a flexible schedule. Hourly Rate: $20-$24 Job Responsibilities: * Maintain complete knowledge of and comply with all departmental policies, service procedures and standards, ensuring that standards are maintained at a superior level on a daily basis. * Maintain and strictly abide by state sanitation/health regulations and hotel requirements of work areas and equipment. * Maintain complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely. * Meet with pastry chef or supervisors to review assignments, anticipated business levels, changes, and other information pertinent to the job performance. * Set up, prepare, plate and provide quality service and food in all areas of production. * Complete opening duties: set up workstation with required mis en place, tools, equipment, and supplies according to standards. * Inspect the cleanliness and working condition of all tools, equipment and supplies and ensure everything complies with standards. * Inspect and maintain your cleanliness and organization of the pastry work stations frequently; rectify any deficiencies. * Disinfect and sanitize cutting boards and worktables routinely. * Check production schedule/list and pars and review with Pastry Sous Chef or supervisors and establish priority items for the day. * Inform the Pastry Sous Chef or supervisors of any supplies that need to be order for the next day's tasks. * Transport supplies to and from the storeroom and refrigerators and stock in designated areas using the FIFO system and maintain proper organization. * Inform the Pastry Sous Chef or supervisors of any shortages before the item runs out. * Able to read recipes and prepare all recipes according to instructions and yield guidelines. * Ensure correct temperatures of kitchen appliances and food daily. * Demonstrates regular baking skills. * Communicate any assistance needed during busy periods to ensure optimum service to guests. * Minimize waste and maintain controls to attain forecasted food cost. * Breakdown workstation and complete closing duties according to department standards. * Return and rotate all food items to the proper storage areas. * Wrap, cover, label, and date all items being put away. * Organize, clean, and wipe down all pastry storage and food prep areas, pastry reach-ins/walk-ins and shelves. * Return all unused and clean utensils/equipment to the specified locations. * Turn off all equipment not needed for the next shift. * Restock items that were depleted during the shift. * Review status of station and fill out prep list for next day before leaving. * Exhibit a friendly, helpful, and courteous manner when dealing with guests and fellow employees. * Always communicate with Pastry Sous Chef or supervisors when leaving your station. * Other duties as assigned by the Chefs. * The list of responsibilities is illustrative only and is not a comprehensive listing of all functions and tasks performed by this position. The company reserves the right to add, remove or alter duties when business need dictates. QUALIFICATIONS: * Experience: Minimum two - three years' experience as a Pastry Cook at a 4- or 5-star hotel or restaurant. * Education: High school diploma or equivalent education and culinary training certificate preferred. * General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand guests service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. * Schedule: Flexible availability is required for this position to include days, evenings, weekends, and holidays. * Technical Skills: Ability to follow hotel's standards, policies and procedures with all kitchen personnel; ability to prioritize, organize, and complete work assignments; has an eye for detailed work and refined presentation; shows initiative for creative presentations and developing personal style when opportunities are available; ability to perform and follow up with corrections where needed; ability to motivate and maintain within a cohesive team; ability to promote positive work relationships with service personnel and other departments; ability to work well under pressure of organizing and attaining production schedules and timelines; ability to maintain good coordination; ability to use all senses to ensure quality standards are met; ability to operate, clean and maintain all equipment required in job functions; ability to follow and comprehend recipes; ability to expand and condense recipes; ability to perform job functions; ability to work cohesively with co-workers as part of a team. * Language: Required to speak, read, and write English with fluency in other languages preferred. * Physical Requirements: Must be able to exert physical effort in transporting of supplies, restaurant equipment, furniture, plates and flat ware. Endure various physical movements throughout the work areas, ability to stand stationary for long periods of time; able to reach up and down to lift, pull, push a minimum of 35 pounds. * Licenses & Certifications: Valid ServSafe Food Protection Certificate About Us Press space or enter keys to toggle section visibility Brilliantly positioned in the heart of Georgetown along the historic C&O Canal, Rosewood Washington, D.C. provides guests with premium access to the vibrant cultural epicenter of the nation's capital. The hotel's 55 rooms, including 12 suites and 6 townhouses, combine traditional refinement with a thoroughly modern sense of sophistication. From plush furnishings to intuitive technology, every element has been thoughtfully considered to create comfortable, residential-style living spaces equally suited to business and leisure travel. Wolfgang Puck takes on Washington. Witness the evolution of his acclaimed culinary concept at CUT D.C., which draws on the region's finest farms and fisheries to showcase the variety of the Mid-Atlantic, as well as CUT Bar and Lounge and CUT Above.
    $20-24 hourly 41d ago

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