Information Technology Manager jobs at Ross Stores - 634 jobs

"Candidates must be authorized to work in the United States without the need for current or future visa sponsorship." The Senior, IT Internal Audit is responsible for executing audits focused on information technology processes, systems, and controls across the organization. This role ensures that IT controls are effectively designed and operating to mitigate risks and support the reliability, integrity, and security of the company's systems and data. The ideal candidate will have deep knowledge of Sarbanes-Oxley (SOX) requirements including General IT Controls (GITCs), IT Application Controls, and the Systems Development Lifecycle (SDLC), along with proven experience in planning, executing, and reporting internal audit projects. Principal Duties & Responsibilities: Audit Planning & Execution Co-develop and execute risk-based IT audit plans aligned with organizational objectives and regulatory requirements. Perform audits of IT general controls, application controls, and system implementation projects. Evaluate IT systems and processes for efficiency, effectiveness, and compliance with applicable standards and policies. Assess control design and operating effectiveness for key systems and applications. Coordinate with business and technology teams to ensure audit findings are understood and remediations are tracked to completion. IT Risk & Control Evaluation Execute testing of General IT Controls (GITCs), including access management, change management, IT operations, and system security. Execute testing of IT Application Controls (ITACs) within key business systems (e.g., ERP, financial systems). Assess the Systems Development Lifecycle (SDLC) to ensure appropriate project governance, testing, change control, and deployment processes are followed. Identify opportunities to improve IT processes and strengthen the internal control environment. Audit Reporting & Communication Prepare clear, concise, and insightful audit reports summarizing findings, risks, and recommendations. Present audit results and recommendations to relevant stakeholders. Support continuous improvement of the audit methodology, templates, and reporting standards. Leadership & Collaboration Partner with business functions such as enterprise risk management, cybersecurity, and compliance teams to support integrated risk and control assessments. Stay current with emerging IT risks, technologies, and audit practices. Other duties as assigned Position Requirements: Office work environment, 40+ work hours per week Most work will be performed at the Store Support Center (Corporate Office), but some work requires travel to a store or distribution center (various locations). Up to 15% overnight travel required. Minimum Requirements/Qualifications: Bachelor's degree in information systems, computer science, accounting or related field required. 3+ years of experience in IT audit, information security, or related field. Experience in public accounting or large corporate internal audit environment preferred. Applicable professional certification highly desirable (CISA, CISSP, CIA, CPA, etc.) Strong knowledge and application of Internal Audit and IT audit standards and practices (e.g., IIA, ISACA) and industry-accepted IT Governance standards (e.g., COBIT). Familiarity with frameworks such as ISO 27001 and NIST. Experience working with or auditing IT applications, databases, platforms, and networks. Including IT General and Application Controls and system development lifecycle controls. Working knowledge of ERP applications, databases, operating systems, and network systems. Working technical knowledge of contemporary network and PC operating systems, hardware, protocols, and standards. Experience with data analytics (e.g., Power BI, Tableau, Alteryx) or other data-driven analytical tools and procedures. Experience with audit management tools (e.g., AuditBoard, TeamMate, etc.). Key competencies include IT auditing, analytical and problem solving, ability to interpret data, building strategic working relationships, communication, customer focus, organizational awareness, project management, risk awareness, integrity. Ability to present ideas in business-friendly and user-friendly language.

The IT Systems Administrator may be required to perform duties that include elevated privileges. As a trusted custodian to the Company's sensitive information and/or systems you will be expected to maintain professional conduct and protect the confidentiality of any information to which you may have access. You will be expected to commit yourself to the highest standards of moral and business ethics. Essential Duties and Responsibilities Support a 2 million square foot warehouse environment Configure/Troubleshoot desktop issues and applications Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, thin clients, and software within established standards and guidelines Configure/Troubleshoot handheld scanners, Access Points, and warehouse networking Cable/Replace any failed hardware for warehouse wireless support mounted at 30 feet and higher utilizing a scissor lift or fork lift Provide a point of escalation and support to the Technical Infrastructure Group Participate in weekend, night, and alternate shift maintenance activities, as required Perform general system administration duties in a Windows Active Directory environment Support, maintain and administer third party applications Produce appropriate documentation for application deployment, configuration, and related processes Participate in disaster recovery planning, testing and response Perform routine preventative maintenance on all hardware on a routine and scheduled basis Perform network troubleshooting to isolate and diagnose common network problems Non-Essential Duties and Responsibilities Enforce change management and compliance processes Work as a technical resource on assigned projects Independent analysis, communication, and problem solving Position is expansive and additional responsibilities can be added Additional duties as assigned by manager Job Qualifications - Education and Experience Excellent customer service and telephone skills, and experience in a professional service environment, with responsibility for supporting multiple applications and network environments College degree preferred but not required. Minimum of 3 years working experience in a warehouse environment preferred Must have a minimum of 3 years working experience and intimate proficiency with Microsoft Technologies, IBM AIX and UNIX Must have a minimum of 3 years working experience with Active Directory administration and troubleshooting Must have experience supporting mobile email devices such as Blackberry, iPhone (and other, similar technologies) Sound working knowledge of Internet/Intranet technologies including security features Sound working knowledge of network infrastructure and operations, including switching, routing, Ethernet, TCP/IP Working knowledge of remote access technology such as VPN or VM View Proficient and familiar with MS Office Professional Suite including the ability to fluently use Microsoft Word, Excel and PowerPoint Must have Good verbal and written communications skills Self-motivated and directed Must have very strong problem solving skills Physical Requirements General office environment requiring ability to: stand, walk, sit for extended periods of time speak and listen to others in person and over the phone use keyboard and read from computer screen and reports lift up to 15 lbs. Safety The candidate must be able to perform this job safely in accordance with standard operating procedures and good manufacturing practices, without endangering the health or safety of self or others. Supervisory Responsibility None

Be your best self - join the team at Coldwater Creek & Soft Surroundings! We believe that every woman - at every stage - should look and feel her very best. Like her, our brand is rich with spirit and promise. We're committed to bringing her unexpected and extraordinary styles that fit her life, so she can always be her best self. We feel the same way about our team. At Coldwater Creek & Soft Surroundings, we have many exciting and rewarding career opportunities at all levels. We're an omnichannel retailer serving customers online and through our catalogs. Together with our talented team, we continue building on our rich history of unique style and outstanding customer service. Benefits and perks: Medical, dental, and vision insurance on the first of the month following start date Competitive salaries Hybrid- remote/in-office work model 401(k) Retirement Plan Match Employee discounts Generous PTO, paid holidays, and sick time off Coldwater Creek and Soft Surroundings have an amazing opportunity for an IT Director of Project Management to join our team. In this role, you will be responsible for overseeing a portfolio of projects related to all IT areas, including Infrastructure, Dynamics 365, data warehouse, and business intelligence development. You will manage a small team and multiple complex technical projects for a maturing cross functional team. You will be responsible for maintaining project costs, scheduling, and quality assurance, plus all components of monthly planning to include initiating, executing, monitoring, reporting, and closing out of an assigned portfolio of projects. As a key member of the IT team, this position reports to our Chief Technology Officer. Responsibilities Lead and oversee the planning, execution, and delivery of company-wide technology and business projects Collaborate with executive and departmental leadership to prioritize project portfolios and align with business objectives Establish project governance frameworks, tools, and best practices to support consistent project delivery Manage a team of project managers, providing direction, coaching, and performance feedback Ensure adherence to project scope, timeline, budget, and quality standards across all initiatives Develops and delivers weekly progress reports and escalates progress delays to leadership Lead by example: Promote Agile and hybrid SDLC methodologies to ensure that the daily standups, sprint planning, retrospectives, and monthly project portfolio is constantly up to date and aligned with the business priorities Drive accountability and communication across internal teams, third-party vendors, and cross-functional business units Proactively identify risks and implement mitigation strategies to maintain project integrity and outcomes Partner with IT leadership and PMO to evolve and optimize project intake and prioritization processes Develops and delivers presentations to key stakeholders as needed Other duties as assigned Requirements 8+ years of progressive project/program management experience, with at least 3+ years in a leadership role Proven success leading large-scale enterprise initiatives, ideally within a retail, eCommerce, or consumer goods environment Strong background in eCommerce platforms, ERP systems, business intelligence, and enterprise system implementations (preferably Dynamics 365) Experience managing a team of project managers and building scalable project delivery capabilities Deep knowledge of project management tools and methodologies (Monday.com, Jira, MS Project, Agile, Waterfall) Has a thorough understanding of business process, resulting data flow, and supporting system properties Bachelor's degree in Information Technology, Business, or related field required PM Certification (SCRUM, PM, Six Sigma, etc..) a plus Excellent leadership, communication, and stakeholder management skills Ability to lead with a balance of strategic vision and hands-on execution in a fast-paced environment Must be able to read, write, and speak English fluently

In cybersecurity, we help keep our diverse environment from design, merchandizing, supply chain, eCommerce, and enterprise secure in a dynamic space. The IT Security team is looking for a passionate cybersecurity leader who wants to make an impact in multiple environments. Family Dollar is looking for a detailed and results oriented Security Engineering Manager leader who will be responsible for overseeing and managing the security of its information systems and data. This person will lead a team of cybersecurity professionals and work closely with other departments to protect the organization's digital assets, data and systems from cyber threats and breaches. This role is critical to the strategic and tactical success of Family Dollar's cybersecurity program. As the leader of this team, you will be responsible for providing strategic and operational direction of our security engineering solutions and cybersecurity tool stack. Under the direction of Director, Cybersecurity, the Security Engineering Manager takes a lead role in ensuring the security of all protected information collected, used, maintained, or released by Family Dollar. This role plays a vital role in ensuring the confidentiality, integrity and availability of our data. It is a critical role in the face of an ever-evolving landscape of cyber threats and attacks. Principal Duties and Responsibilities Partnering with teams across the organization to influence security by design to help drive overall direction of our technical security solutions. Accountable for end-to-end life cycle of our security tool portfolio (e.g., Firewalls, IDS/IPS, WAF, IAM, DLP, SIEM, Proxy, DDoS, Antimalware, Cloud network infrastructure technologies) Ensuring the hardening of our infrastructure (e.g., authentication, MFA, perimeter edge.) Driving standards and expectations of secure practices across the organization such as data security, defense-in-depth, SASE, Zero Trust etc. Collaborating with senior leadership to assess and understand strategic initiatives to ensure IT Security support. Act as a subject matter expert to provide advisory guidance to other teams. Interface and influence leaders at varying levels and roles within the company to drive security ownership. Keeping up to date with the security landscape to ensure our teams are providing strong defenses. Strong decision-making, problem-solving abilities, and leadership abilities to manage multiple, often conflicting priorities to successful completion. Demonstrate commitment to high standards of ethics and values, regulatory compliance, and business integrity. Excellent management skills to drive the personal development of the team and individuals. Maintain all security tools and technology. In charge of security systems, such as firewalls, data protection controls, patching. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Evaluates risks and improves Family Dollar's security positioning through process improvement, policy, automation, and the continuous evolution of capabilities. Implements processes to automate and continuously monitor information security controls, exceptions, risks, testing. Develops reporting metrics, dashboards, and evidence artifacts. Schedules regular testing of effectiveness and efficiency of controls within area of ownership. Remains current on best practices and technological advancements and acts as the technical resource for information security. Minimum Requirements/Qualifications 5+ years of experience in cybersecurity. 2+ years as a security leader of a team (e.g., Incident Response, Engineering team). 5+ years' experience leveraging and implementing cybersecurity frameworks such as, MITRE ATTACK, MITRE D3FEND, OWASP Top 10, CIS Controls, NIST CSF, NIST 800-53, etc. 10+ years of advanced IT skills with high level of information security experience and expertise. Knowledge of securing network technologies, client, and server operating systems. Ability to develop and maintain security baselines based on best practices and industry standards. Experience responding to, analyzing, problem solving, and communicating information security incidents. 6+ years of planning and managing security projects. Excellent interpersonal, communication, and presentation skills, including formal report writing experience. Understanding of common security standards and regulations relating to a retail environment (e.g., PCI DSS, NIST CSF, ISO2700x, etc.) Team leadership and management. Foster a culture of security awareness and compliance within the organization. Ability to work in agile and waterfall frameworks as needed 1-3 years as a technical leader / supervisor with strong analytical and problem-solving skills identifying risks and championing that change. 5+ years of experience interfacing with varying levels of leadership and roles within a company, influencing security change. Minimum of 5 years' experience with modern security tool stacks Network security tools (e.g., WAF, Proxies, IDS/IPS, VPN, Taps, Firewalls) Endpoint security tools (e.g., AV, EDR, Application Control, PKI) Security Operations tools (e.g., SIEM) Authentication and authorization tools (e.g., PAM, SSO, SAML, IAM, MFA) Data Security tools (e.g., eDiscovery, DSPM) Cloud (e.g., CSPM) and other implications of cybersecurity Strong knowledge of cybersecurity concepts Secure protection and detection techniques Application security Vulnerability management Exploitation techniques Incident response Data privacy and encryption Endpoint platforms (Windows, Linux & Mac, iOS/Android) Desired Qualifications Bachelors in Information Technology or other four-year related degree

The Sr. IT Network Solutions Manager is responsible for designing, implementing, and managing the organization's network infrastructure across LAN, WAN, WiFi, and Cloud environments. This role ensures optimal performance, security, and scalability of enterprise networks, with strong focus on Fortinet SD-WAN, Aruba LAN, WiFi, and Data Center connectivity. The position also involves managing vendor relationships, telecom billing, and leading a team of network engineers to support business objectives. Key Responsibilities: Network Design & Management Leads network strategy and operations, ensuring resilient Wi-Fi performance and connectivity across retail store environments and high-volume distribution centers with extensive mobile device usage. Lead design, implementation, and maintenance of LAN, WAN, SD-WAN (Fortinet), and Aruba WiFi environments. Oversee Data Center network infrastructure, ensuring high availability, redundancy, and security. Plan and execute network upgrades, migrations, and optimization projects. Manage Cloud connectivity (AWS, Azure, GCP, etc.) and hybrid network integrations. Ensure adherence to network performance, reliability, and security standards. Operations & Troubleshooting Monitor network performance and proactively resolve incidents, outages, and capacity issues. Define and enforce network policies, configurations, and documentation standards. Collaborate with cybersecurity teams to maintain secure connectivity and implement network segmentation as per industry standards and business requirements. Vendor & Telecom Management Manage relationships with network vendors, ISPs, and telecom carriers. Review, negotiate, and optimize telecom and WAN contracts for cost efficiency. Oversee telecom billing, invoice validation, and cost allocation. People & Project Management Lead, mentor, and develop a team of network engineers and support staff. Manage project timelines, budgets, and cross-functional coordination for infrastructure initiatives. Provide strategic input on network architecture, capacity planning, and technology roadmap. Compliance & Reporting Ensure compliance with corporate and regulatory security standards and business requirements. Maintain comprehensive documentation, reports, and performance dashboards. Support internal and external audits related to network operations. Required Skills & Qualifications: Bachelor's degree in computer science, Information Technology, or related field 7-10 years of hands-on experience managing enterprise networks. Strong knowledge of routing protocols (BGP, OSPF), firewall configurations, and network monitoring tools. Experience in vendor and contract management, including telecom billing oversight. Excellent leadership, communication, and stakeholder management skills. Relevant certifications such as Fortinet NSE 4-7, Aruba Certified Mobility Professional (ACMP), CCNP/CCIE, or AWS/Azure networking certifications preferred. Proven expertise in: Fortinet SD-WAN design and deployment. Aruba LAN, WiFi design and deployment. Data Center network operations and routing/switching (Cisco/Aruba/Fortinet). Cloud connectivity (VPN, Direct Connect, ExpressRoute, etc.). Key Performance Indicators (KPIs): Network uptime and availability Incident resolution time and SLA adherence Network cost optimization through vendor and telecom management Successful completion of infrastructure projects within time and budget Team performance, engagement, and skill development

We are seeking a highly skilled and detail-oriented EDI Manager to oversee and manage the electronic data interchange (EDI) operations within our retail environment. This role is critical to ensuring seamless communication and data flow between our organization and merchandise suppliers, distribution center operations, and purchasing teams. This individual will effectively exhibit DTLR's core values of Customer, People, Winning, Community, and Financial Responsibility in everything they do by performing the following main duties: Key Responsibilities: Monitor and ensure successful transmission of all EDI documents (Purchase Orders, Advance Shipping Notices, Invoices) to and from merchandise suppliers. Serve as the primary liaison between Information Technology, purchasing and allocation personnel, and multiple distribution centers to identify and resolve issues affecting EDI document flow. Collaborate closely with third-party EDI vendors to maintain and enhance EDI capabilities. Work with distribution center operations staff and merchandise purchasing and allocation personnel to troubleshoot and remediate EDI-related issues. Perform data analytics and problem resolution using SQL queries and scripts. Become familiar with host merchandising and distribution systems and functions. Maintain documentation of EDI processes, workflows, and issue resolutions. Support onboarding of new suppliers into the EDI system and ensure compliance with EDI standards. Provide regular reporting and insights on EDI performance and exceptions. Organize and host regular joint status meetings distribution center operations, purchasing, and allocation teams. Required Qualifications: Proven experience with retail EDI document flow including 850 (Purchase Orders), 856 (Advance Shipping Notices), and 810 (Invoices). Solid technical knowledge of Microsoft SQL Server and experience with BI reporting. Proficiency in writing SQL queries and scripts for data analysis and troubleshooting. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills to work effectively across departments and with external vendors. Ability to manage multiple priorities in a fast-paced environment. Preferred Qualifications: Experience working with third-party EDI platforms or vendors. Familiarity with retail operations and supply chain processes. Knowledge of EDI standards such as ANSI X12. Physical Requirements: While performing the duties of this job, the employee is regularly required to sit, repeated bending, and stooping are requirements for this position. The employee must frequently use hands to finger, handle, or feel; and talk; or hear. The employee must occasionally lift and/or move up to 60 pounds. Specific vision abilities required by this job may include close vision, distance vision, and depth perception. The incumbent must be able to work in a fast-paced environment. General Information: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. DTLR, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #LI-DNI

8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238 CarMax, the way your career should be! About This Job It's an exciting time at CarMax! After decades of success and a rise to becoming the largest used car retailer in the US, CarMax is focused on disrupting the auto industry once again through our transformation to a leading omni-channel retailer. To achieve this goal, CarMax has spent the last few years investing heavily in modernizing our digital and analytical infrastructure to support our customer-centric experience as the customer shopping journey continues to evolve online. We're stitching data science throughout our business to drive a great customer experience and optimize our operations. As a Data Science Manager at CarMax, you'll apply your passion and expertise for data, machine learning, predictive analytics, and entrepreneurship to create data-powered products that enrich CarMax's culture of innovation and drive business results. You will be a leader in the analytic community - advancing the use of data science in high impact areas of our business. With millions of customer interactions every day, and thousands of unique vehicles in inventory, you'll be tapping the industry's best data to develop new algorithms and personalized experiences that help customers efficiently find the right car and navigate their car buying journey. In This Role You Will Collaborate with Product teams across CarMax to explore new use cases for our Production-grade Recommendations Service, expanding across digital and physical customer touchpoints. Lead the end-to-end experimentation lifecycle for Personalization initiatives, from hypothesis generation through A/B test design, analysis, and deployment. You will partner with Product and Strategy teams to identify and prioritize testing opportunities to drive key business metrics like vehicle reservation leads and sales conversion. Evolve architectural solutions that reflect the unique challenges at CarMax: the length of our customers' consideration phase, the complexity of an omnichannel journey, and the need to balance customer discovery with inventory constraints. Drive technical innovation and maintain industry awareness of best-in-class recommender systems, personalization techniques, and use of emerging AI. Research and implement relevant approaches - including contextual bandits, two-tower architecture, and next-generation personalization paradigms like LLM integration - to continuously advance CarMax's capabilities and ensure we leverage state-of-the-art approaches that deliver business value. Qualifications And Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Advanced Degree (Master's/Ph.D.) in quantitative discipline (Statistics, Math, Data Science, Engineering) is preferred 3+ years of experience in the following areas: R, Python, Scala, or other languages appropriate for large scale analysis of numerical and textual data Data mining, machine learning, statistical modeling tools and underlying algorithms Data Lake and cloud computing fundamentals Strong analytical curiosity and passion for applying advanced modeling techniques in problem solving Sound analytical thinker with a proven track record of providing actionable insights and clear strategic direction Ability to convey complex, technical subject matter in a clear and straightforward manner; demonstrated ability to effectively communicate through written and oral presentations with all levels of the organization Solid project management skills with the ability to juggle multiple priorities simultaneously in a fast-paced environment Ability to train and mentor others Experience in Recommender Systems, Search Algorithms, or operationalizing performant algorithms for website integration is a plus Preferred Experience Experience building and scaling production recommendation systems in retail, e-commerce or marketplace environments. Hands-on expertise with modern recommender architectures including embedding models, retrieval systems, and rerankers. Deep understanding of MLOps practices. Experience with large-scale A/B test design and analysis. Experience with real-time or near-real-time inference systems and managing latency/throughput tradeoffs at scale. Familiarity with complex products requiring nuanced personalization (automotive, real estate, high-consideration purchases) or multi-sided marketplace dynamics. Track record of driving measurable business impact through personalization and experimentation. Work Location and Arrangement: This role will be based out of the either the Richmond, VA Home Office, the Dallas, TX Technology Hub or the Atlanta, GA CarMax Auto Finance Office and has a Hybrid work arrangement. Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. Sponsorship will not be considered for this specific role. About CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For . Our Commitment To Diversity And Inclusion CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Customer Delivery Manager Primary Location: Onsite at either Ellendale, North Dakota or Fargo, North Dakota or Alexandria, Louisiana At Applied Digital, we are the epicenter of AI innovation, crafting cutting-edge data center solutions tailored for the demands of high-performance computing. Designed from the ground up to support AI and machine learning workloads, our infrastructure is the backbone of tomorrow's technological advancements, including AI-driven video and generative platforms. We are: Forward-Thinkers: With a keen eye on current market trends and future innovations, we adapt swiftly and lead technological evolution. Resilient: We navigate complex challenges and emerge stronger, delivering robust and reliable solutions for industry pioneers. Innovative Designers: Leveraging the latest technologies, we create visionary solutions that redefine industry standards. At Applied Digital, we are committed to solving intricate problems, advancing business initiatives, maximizing operational efficiency, and reducing our carbon footprint. We are a team of resilient, forward-thinking innovators driving the AI revolution. Position Summary: The Customer Delivery Manager is responsible for ensuring that internal teams deliver all contractual obligations to our customers. This role requires a detail-oriented professional who can interpret complex contracts, maintain organizational rigor, and foster collaboration across teams to address issues and drive accountability. The ideal candidate will serve as a key liaison between customer expectations and internal execution, ensuring compliance and timely delivery. Key Responsibilities: Contract Compliance & Governance Review and interpret customer contracts, SLAs, and obligations. Monitor adherence to contractual terms and escalate non-compliance issues. Execution Oversight Track deliverables and milestones to ensure timely and accurate execution. Hold internal teams accountable for meeting commitments. Risk Identification & Resolution Identify gaps or risks in meeting obligations and implement corrective actions. Cross-Functional Collaboration Partner with operations, legal, and customer success teams to resolve challenges. Facilitate discussions to address issues constructively and maintain customer satisfaction. Reporting & Communication Provide regular updates on compliance status and delivery performance to leadership. Maintain documentation and audit trails for contractual obligations. Basic Qualifications: Bachelor's degree in business administration, Operations Management, or related field or equivalent experience. 5+ years of experience with service-level agreements (SLAs) and compliance frameworks. 5+ years of experience in customer operations, contract management, and project delivery. Ability to read and interpret complex contracts. Effective organizational skills and attention to detail. Proven ability to challenge teams constructively and drive accountability. Strong problem-solving, communication, and stakeholder management skills. Preferred Qualifications Experience in technology, engineering, or data center operations. Project Management certification (PMP or equivalent) is a plus. Experience working in a matrixed organization with cross-functional teams. Please note that Applied Digital is currently unable to sponsor new applicants for employment authorization or provide immigration-related support for this position. This includes, but is not limited to, visa categories such as H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1, O-1, and any Employment Authorization Documents (EADs) or other work authorizations that require employer sponsorship. Essential Skills: Communication: Clear verbal and written communication to document incidents and ensure proper shift handoffs. Collaboration: Ability to work closely with team members, supervisors, and cross-functional partners. Adaptability: Flexible in responding to changes in process, tools, environment, and shift assignments. Accountability: Takes ownership of assigned tasks and follows through with minimal supervision. Attention to Detail: Maintains thorough and accurate logs, inspections, records, and documentation. Time Management: Manages time effectively to meet performance expectations and service levels. Integrity: Adheres to company policies, safety protocols, and professional ethics always. Continuous Improvement Mindset: Recommends and supports efficiency, safety, and system innovations. Documentation Discipline: Maintains clear, consistent records for operational continuity and compliance. Security Compliance: Maintains awareness of data center physical and logical security expectations. Digital Literacy: Uses productivity tools (e.g., Outlook, Teams, Excel, ticketing systems) for communication and documentation in office or hybrid settings. Physical Requirements: Able to remain in a seated position for an extended period and to lift and carry up to 15 lbs. (office manuals, case notebooks, case files, case materials, standard boxes, report binders, etc.) as needed. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this and/or assign tasks for the employee to perform, as the company may deem appropriate. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents acknowledge that they possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Customer Delivery Manager Primary Location: Onsite at either Ellendale, North Dakota or Fargo, North Dakota or Alexandria, Louisiana At Applied Digital, we are the epicenter of AI innovation, crafting cutting-edge data center solutions tailored for the demands of high-performance computing. Designed from the ground up to support AI and machine learning workloads, our infrastructure is the backbone of tomorrow's technological advancements, including AI-driven video and generative platforms. We are: Forward-Thinkers: With a keen eye on current market trends and future innovations, we adapt swiftly and lead technological evolution. Resilient: We navigate complex challenges and emerge stronger, delivering robust and reliable solutions for industry pioneers. Innovative Designers: Leveraging the latest technologies, we create visionary solutions that redefine industry standards. At Applied Digital, we are committed to solving intricate problems, advancing business initiatives, maximizing operational efficiency, and reducing our carbon footprint. We are a team of resilient, forward-thinking innovators driving the AI revolution. Position Summary: The Customer Delivery Manager is responsible for ensuring that internal teams deliver all contractual obligations to our customers. This role requires a detail-oriented professional who can interpret complex contracts, maintain organizational rigor, and foster collaboration across teams to address issues and drive accountability. The ideal candidate will serve as a key liaison between customer expectations and internal execution, ensuring compliance and timely delivery. Key Responsibilities: Contract Compliance & Governance Review and interpret customer contracts, SLAs, and obligations. Monitor adherence to contractual terms and escalate non-compliance issues. Execution Oversight Track deliverables and milestones to ensure timely and accurate execution. Hold internal teams accountable for meeting commitments. Risk Identification & Resolution Identify gaps or risks in meeting obligations and implement corrective actions. Cross-Functional Collaboration Partner with operations, legal, and customer success teams to resolve challenges. Facilitate discussions to address issues constructively and maintain customer satisfaction. Reporting & Communication Provide regular updates on compliance status and delivery performance to leadership. Maintain documentation and audit trails for contractual obligations. Basic Qualifications: Bachelor's degree in business administration, Operations Management, or related field or equivalent experience. 5+ years of experience with service-level agreements (SLAs) and compliance frameworks. 5+ years of experience in customer operations, contract management, and project delivery. Ability to read and interpret complex contracts. Effective organizational skills and attention to detail. Proven ability to challenge teams constructively and drive accountability. Strong problem-solving, communication, and stakeholder management skills. Preferred Qualifications Experience in technology, engineering, or data center operations. Project Management certification (PMP or equivalent) is a plus. Experience working in a matrixed organization with cross-functional teams. Please note that Applied Digital is currently unable to sponsor new applicants for employment authorization or provide immigration-related support for this position. This includes, but is not limited to, visa categories such as H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1, O-1, and any Employment Authorization Documents (EADs) or other work authorizations that require employer sponsorship. Essential Skills: Communication: Clear verbal and written communication to document incidents and ensure proper shift handoffs. Collaboration: Ability to work closely with team members, supervisors, and cross-functional partners. Adaptability: Flexible in responding to changes in process, tools, environment, and shift assignments. Accountability: Takes ownership of assigned tasks and follows through with minimal supervision. Attention to Detail: Maintains thorough and accurate logs, inspections, records, and documentation. Time Management: Manages time effectively to meet performance expectations and service levels. Integrity: Adheres to company policies, safety protocols, and professional ethics always. Continuous Improvement Mindset: Recommends and supports efficiency, safety, and system innovations. Documentation Discipline: Maintains clear, consistent records for operational continuity and compliance. Security Compliance: Maintains awareness of data center physical and logical security expectations. Digital Literacy: Uses productivity tools (e.g., Outlook, Teams, Excel, ticketing systems) for communication and documentation in office or hybrid settings. Physical Requirements: Able to remain in a seated position for an extended period and to lift and carry up to 15 lbs. (office manuals, case notebooks, case files, case materials, standard boxes, report binders, etc.) as needed. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this and/or assign tasks for the employee to perform, as the company may deem appropriate. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents acknowledge that they possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Customer Delivery Manager Primary Location: Onsite at either Ellendale, North Dakota or Fargo, North Dakota or Alexandria, Louisiana At Applied Digital, we are the epicenter of AI innovation, crafting cutting-edge data center solutions tailored for the demands of high-performance computing. Designed from the ground up to support AI and machine learning workloads, our infrastructure is the backbone of tomorrow's technological advancements, including AI-driven video and generative platforms. We are: Forward-Thinkers: With a keen eye on current market trends and future innovations, we adapt swiftly and lead technological evolution. Resilient: We navigate complex challenges and emerge stronger, delivering robust and reliable solutions for industry pioneers. Innovative Designers: Leveraging the latest technologies, we create visionary solutions that redefine industry standards. At Applied Digital, we are committed to solving intricate problems, advancing business initiatives, maximizing operational efficiency, and reducing our carbon footprint. We are a team of resilient, forward-thinking innovators driving the AI revolution. Position Summary: The Customer Delivery Manager is responsible for ensuring that internal teams deliver all contractual obligations to our customers. This role requires a detail-oriented professional who can interpret complex contracts, maintain organizational rigor, and foster collaboration across teams to address issues and drive accountability. The ideal candidate will serve as a key liaison between customer expectations and internal execution, ensuring compliance and timely delivery. Key Responsibilities: Contract Compliance & Governance Review and interpret customer contracts, SLAs, and obligations. Monitor adherence to contractual terms and escalate non-compliance issues. Execution Oversight Track deliverables and milestones to ensure timely and accurate execution. Hold internal teams accountable for meeting commitments. Risk Identification & Resolution Identify gaps or risks in meeting obligations and implement corrective actions. Cross-Functional Collaboration Partner with operations, legal, and customer success teams to resolve challenges. Facilitate discussions to address issues constructively and maintain customer satisfaction. Reporting & Communication Provide regular updates on compliance status and delivery performance to leadership. Maintain documentation and audit trails for contractual obligations. Basic Qualifications: Bachelor's degree in business administration, Operations Management, or related field or equivalent experience. 5+ years of experience with service-level agreements (SLAs) and compliance frameworks. 5+ years of experience in customer operations, contract management, and project delivery. Ability to read and interpret complex contracts. Effective organizational skills and attention to detail. Proven ability to challenge teams constructively and drive accountability. Strong problem-solving, communication, and stakeholder management skills. Preferred Qualifications Experience in technology, engineering, or data center operations. Project Management certification (PMP or equivalent) is a plus. Experience working in a matrixed organization with cross-functional teams. Please note that Applied Digital is currently unable to sponsor new applicants for employment authorization or provide immigration-related support for this position. This includes, but is not limited to, visa categories such as H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1, O-1, and any Employment Authorization Documents (EADs) or other work authorizations that require employer sponsorship. Essential Skills: Communication: Clear verbal and written communication to document incidents and ensure proper shift handoffs. Collaboration: Ability to work closely with team members, supervisors, and cross-functional partners. Adaptability: Flexible in responding to changes in process, tools, environment, and shift assignments. Accountability: Takes ownership of assigned tasks and follows through with minimal supervision. Attention to Detail: Maintains thorough and accurate logs, inspections, records, and documentation. Time Management: Manages time effectively to meet performance expectations and service levels. Integrity: Adheres to company policies, safety protocols, and professional ethics always. Continuous Improvement Mindset: Recommends and supports efficiency, safety, and system innovations. Documentation Discipline: Maintains clear, consistent records for operational continuity and compliance. Security Compliance: Maintains awareness of data center physical and logical security expectations. Digital Literacy: Uses productivity tools (e.g., Outlook, Teams, Excel, ticketing systems) for communication and documentation in office or hybrid settings. Physical Requirements: Able to remain in a seated position for an extended period and to lift and carry up to 15 lbs. (office manuals, case notebooks, case files, case materials, standard boxes, report binders, etc.) as needed. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this and/or assign tasks for the employee to perform, as the company may deem appropriate. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents acknowledge that they possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Welcome to Verdantas, where innovation meets sustainability, and your career finds purpose! At Verdantas, we're redefining environmental consulting and sustainable engineering through our use of cutting-edge modeling and digital technology and our genuine commitment to people. Our work spans high-growth sectors like water resources, resilient land use, energy transformation, and civil infrastructure. Our commitment to excellence, across more than 90 offices, is championed by a team of over 2,000 experts, scientists, engineers, geologists, and technical specialists, embedded in a people-focused culture, prioritizing the well-being of our employees, clients, and the communities we serve. We partner with clients to deliver smart, data-driven solutions to complex environmental and infrastructure challenges. We don't just solve problems; we help shape a more sustainable future. Join a people-first culture that values your well-being, empowers your growth, and amplifies your impact. At Verdantas, your career goes beyond the expected, and your work helps build a better world. Ready to shape the future of resilient communities? We are seeking a talented Program Manager for Data Center Campus Developments. This is a remote position. You will have the opportunity to perform, lead, and monitor project managers, design functions, and solution development for various data center campus projects while maintaining positive relationships with clients. Lead each project in efforts to exceed client expectations while actively participating in business development activities. What You'll Do: Establish and maintain standards for projects, clients, and vendor activities Take ownership of the project management process from start to finish, including but not limited to vision set-up, assembly of proposal teams, kick-off meetings, project scope/budget/schedule, and continuous communication with the client for the duration of the project to ensure the client's needs are met Responsible for project plans, including project scope of work and WBS (Work Breakdown Structure) for complex multi-discipline-based projects Participate in client development, sales strategies, presentations, opportunities, and the strategic planning/direction of data center campus developments Advocate for a clear project delivery strategy and effectively communicate it to teams and extended stakeholders. Drive alignment around key milestones, workflows, and critical path management for large capital improvement and greenfield, and brownfield projects.Provide leadership and development opportunities to internal teams consisting of project management and engineering professionals. Oversee project schedule and cost control activities, ensuring adherence to program-level controls, safety, and quality initiatives Optimize resource allocation across the project portfolio. Identify and mitigate potential issues that could impact project timelines or budgets. Maintain a forward-looking perspective on resource needs, ensuring that master planning, utilities, design engagement, and equipment supply chain remain ahead of project demand Ensure operational efficiency, including minimizing outstanding WIP and A/R by ensuring client milestones, budgets, and expectations are met Maintain a strong understanding of current BIM, VDC standards, and industry solutions Assist in the preparation and/or monitoring of complex schedules to ensure the timely completion of the work Engage in business development efforts and prepare responses to Requests for Proposals Collaborate with other leaders on project execution and delivery Contribute to MSA, NDA, Terms, contract negotiations, set-up, and Vendor partnership agreements Request billing and payment terms with clients and participate actively in Accounts Receivable efforts Communicate client activity/satisfaction and identify opportunities that need additional support from leadership within the group Foster a positive relationship with clients to determine future opportunities/additional services needed, and utilize Client feedback to monitor continuous improvement functions Contribute content for internal and external marketing purposes and outreach on social media platforms What You'll Bring: A Bachelor's degree in Engineering or Engineering Technology from an accredited four-year college or university Minimum 8+ years of experience in data center campus development projects Minimum 3+ years of project management experience The ability to work nights and weekends as required to attend meetings or to meet demanding project schedules Salary Range: At Verdantas, we offer comprehensive benefits packages for our employees. Actual salary is based on the circumstances of each position and candidate, such as geographic location, skills, and certifications. We recognize and reward exceptional performance and strive to ensure fair compensation across all roles and departments within the company. The minimum salary for this position is $170,000 (negotiable based on the criteria presented above). Benefits: Flexible Work Environment Paid Parental Leave Medical Dental Vision Life and AD&D Insurance Short-Term and Long-Term Disability 401(k) with Company Match Paid Time Off + Holidays Verdantas strives to develop new ways to increase diversity awareness within our organization. We recruit and reward our employees based on capability and performance - regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or physical ability. For us, it is imperative to build balanced teams from all walks of life and we believe that a diverse workforce is a stronger workforce. Verdantas is an EOE race/color/religion/sex/sexual orientation/gender identity/national origin/disability/vet

Job Description IT SYSTEMS ADMINISTRATOR Bloomington, IL GROW YOUR CAREER WITH THE LARGEST DEALER GROUP IN CENTRAL ILLINOIS! The Sam Leman Automotive Group is one of the largest volume automotive groups in Central Illinois. Family-owned since 1963, we operate 13 dealerships across the region (six in Bloomington, one in Morton, two in Peoria, and three in Champaign). We employ over 700 talented individuals and have been in business for over 60 years! We are a premier, relationship-focused dealership group committed to outstanding customer service, quality work, and a fun, positive culture. We are expanding our IT Department and looking for a full-time, on-site IT Systems Administrator based at our corporate office in Bloomington, IL, with occasional travel to other dealership locations as needed. If you are ambitious, team-oriented, and ready to grow your IT career in a supportive environment, we want to talk to you! WHAT WE OFFER Competitive starting wage Full training in your role with a seasoned mentor Growth opportunities across 13 dealerships Medical, Dental, and Vision insurance Short-Term and Long-Term Disability 401(k) FREE life insurance Paid time off Employee discounts with local businesses RESPONSIBILITIES Monitor and support LAN/WAN, firewalls, VPNs, and wireless networks (UniFi, Sophos) Install, configure, and maintain servers, operating systems, and applications Implement and enforce security protocols (antivirus, patch management, access controls) Diagnose and resolve hardware, software, and network issues promptly Proactively monitor system performance and address potential problems Maintain detailed documentation of configurations, procedures, and changes Provide technical support and training to staff in a user-friendly manner Manage end-user requests via the Help Desk system Ensure compliance with organizational policies and applicable regulations Support projects and upgrades during and outside normal business hours as needed REQUIRED SKILLS & ABILITIES Strong knowledge of LAN/WAN, DNS, DHCP, and BGP troubleshooting Hands-on experience with hardware/software installation and maintenance (desktops, laptops, printers, peripherals) Proficiency with Windows desktop and server operating systems, including Active Directory in an enterprise environment Expertise with Microsoft Office 365 (Outlook, Excel, Word, PowerPoint, Teams) Familiarity with VOIP phone systems and camera systems Ability to research, recommend, and procure IT equipment and supplies Excellent time management skills and ability to work independently Strong team collaboration skills with professional, user-focused communication Physical ability to lift up to 50 lbs. QUALIFICATIONS 5+ years of hands-on IT experience in a corporate environment A+, Network+ certifications preferred Training in Microsoft Fundamentals preferred Proficient typing (50 WPM preferred) SCHEDULE & ON-CALL Standard 40-hour work week (primarily Monday-Friday) Occasional evening/weekend hours for projects Rotational on-call weekends with the IT team OTHER REQUIREMENTS Ability to pass a drug test and background checks Valid driver's license and reliable transportation Sam Leman Automotive Group is an Equal Opportunity Employer. We prohibit discrimination and harassment based on any protected characteristic under applicable law. Sam Leman Automotive Group - Building Relationships That Last.

Bloomington, IL GROW YOUR CAREER WITH THE LARGEST DEALER GROUP IN CENTRAL ILLINOIS! The Sam Leman Automotive Group is one of the largest volume automotive groups in Central Illinois. Family-owned since 1963, we operate 13 dealerships across the region (six in Bloomington, one in Morton, two in Peoria, and three in Champaign). We employ over 700 talented individuals and have been in business for over 60 years! We are a premier, relationship-focused dealership group committed to outstanding customer service, quality work, and a fun, positive culture. We are expanding our IT Department and looking for a full-time, on-site IT Systems Administrator based at our corporate office in Bloomington, IL, with occasional travel to other dealership locations as needed. If you are ambitious, team-oriented, and ready to grow your IT career in a supportive environment, we want to talk to you! WHAT WE OFFER Competitive starting wage Full training in your role with a seasoned mentor Growth opportunities across 13 dealerships Medical, Dental, and Vision insurance Short-Term and Long-Term Disability 401(k) FREE life insurance Paid time off Employee discounts with local businesses RESPONSIBILITIES Monitor and support LAN/WAN, firewalls, VPNs, and wireless networks (UniFi, Sophos) Install, configure, and maintain servers, operating systems, and applications Implement and enforce security protocols (antivirus, patch management, access controls) Diagnose and resolve hardware, software, and network issues promptly Proactively monitor system performance and address potential problems Maintain detailed documentation of configurations, procedures, and changes Provide technical support and training to staff in a user-friendly manner Manage end-user requests via the Help Desk system Ensure compliance with organizational policies and applicable regulations Support projects and upgrades during and outside normal business hours as needed REQUIRED SKILLS & ABILITIES Strong knowledge of LAN/WAN, DNS, DHCP, and BGP troubleshooting Hands-on experience with hardware/software installation and maintenance (desktops, laptops, printers, peripherals) Proficiency with Windows desktop and server operating systems, including Active Directory in an enterprise environment Expertise with Microsoft Office 365 (Outlook, Excel, Word, PowerPoint, Teams) Familiarity with VOIP phone systems and camera systems Ability to research, recommend, and procure IT equipment and supplies Excellent time management skills and ability to work independently Strong team collaboration skills with professional, user-focused communication Physical ability to lift up to 50 lbs. QUALIFICATIONS 5+ years of hands-on IT experience in a corporate environment A+, Network+ certifications preferred Training in Microsoft Fundamentals preferred Proficient typing (50 WPM preferred) SCHEDULE & ON-CALL Standard 40-hour work week (primarily Monday-Friday) Occasional evening/weekend hours for projects Rotational on-call weekends with the IT team OTHER REQUIREMENTS Ability to pass a drug test and background checks Valid driver's license and reliable transportation Sam Leman Automotive Group is an Equal Opportunity Employer. We prohibit discrimination and harassment based on any protected characteristic under applicable law. Sam Leman Automotive Group - Building Relationships That Last.

WHO ARE WE? We are the VMS Co-Op, a group of fast growing companies in the Vitamins, Minerals and Supplements (VMS) space. The VMS Co-Op includes OLLY, (********************** SmartyPants and future acquisitions to come! This position's home company is OLLY. ABOUT YOU You are an experienced and results-driven leader in manufacturing, recognized for your ability to deliver successful commercial launches and fostering high performance in fast-paced environment. You are adept at navigating complex technical challenges, uniting cross-functional groups and guiding technical initiatives to completion. With a strong bias for action and strategic mindset, you promote a culture of continuous improvement. Reporting to the Chief Product Officer, the Director of Technical Services is responsible for overseeing the technical aspects of gummy production, ensuring that all processes and products meet the highest standards of quality and efficiency. This role involves managing technical teams (internally and externally) and working cross functionally with operations and quality in developing and implementing technical strategies, ensuring compliance with industry regulations. KEY RESPONSIBILITIES + Oversee Production Processes: Manage and supervise the gummy manufacturing process, including scale up; ensuring that all production activities are carried out efficiently and meet quality standards. + Technical Leadership: Provide technical direction and support to the R&D and production teams, including troubleshooting and resolving technical issues as they arise. + Quality Assurance: Develop and implement in-process procedures to ensure that all products meet the required specifications and standards. + Research and Development: Lead R&D efforts to improve gummy products and manufacturing processes, including optimization of critical processing parameters, scale up, verification/validation and technical transfers. Lead R&D design at pilot scale for innovation, change management and savings programs including transfer to scale up. Compliance: Ensure that all manufacturing activities comply with industry regulations and company policies. + Team Management: Recruit, train, and manage technical staff, fostering a culture of continuous improvement and excellence. + Budget Management: Develop and manage the technical budget, ensuring that resources are allocated effectively and efficiently. + Collaboration: Work closely with other departments, such as marketing, sales, quality and supply chain, to ensure that technical requirements are met and aligned with business goals. CAPABILITIES + SKILLS REQUIRED + Minimum of 10 years of experience in food manufacturing, with at least 5 years in a leadership role. + Technical experience in establishing, scaling and transfer of gummy manufacturing in the nutraceutical industry including the establishment of technical policies, procedures and reports + Technical Expertise: In-depth knowledge of gummy manufacturing processes and technologies. + Leadership: Proven ability to lead and manage technical teams effectively. + Problem-Solving: Strong analytical and problem-solving skills. + Communication: Excellent verbal and written communication skills. + Innovation: Ability to drive innovation and continuous improvement in manufacturing processes. WHAT TO EXPECT DURING THE INTERVIEW PROCESS + Initial video screen with a member of our Talent team + Round 1: Conversation with the Hiring Manager + 1-2 conversations with other Ollies on the team + Round 2: 2-3 conversations with team or cross functional Ollies + Final Round: Homework* *At OLLY, our final round is called Homework. Candidates who participate in this round are given 3 questions in advance to answer and present to the interview panel they previously spoke with in the process. We understand every candidate is different. If you need a reasonable accommodation to adjust this procedure, please let us know as soon as possible so that we can evaluate and provide other options that work for your needs THE DETAILS LOCATION: Remote, USA HOURS: Full time, exempt (salary) MANAGER: Chief Product Officer PLEASE NOTE: Candidates must be authorized to work in the United States without sponsorship. TRAVEL: up to 50% WHAT WE OFFER: + An opportunity to work with an intelligent, inspiring, and extraordinarily fun team + We pay 100% of the premiums for employee-only medical, dental + orthodontics, and vision insurance + 4 weeks PTO + paid holidays + 12 Mental Health Days per year + 100% Paid parental leave, Fertility + Adoption Benefits + Annual Bonus + 401(k) plan with Employer Match + Hybrid Work + Wellness + Cell Phone Stipends + Free product + And much more! OLLY is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, pregnancy (including breast feeding and related medical conditions), national origin, citizenship status, uniform service member status, age, genetic information, disability, and for employees working in California, ancestry, ethnicity, gender identity and expression, sexual orientation, marital status, protected medical condition, or any other protected status in accordance with all applicable federal, state and local laws.

Ingram Content Group (ICG) is currently seeking a Director, IT Infrastructure & Operations to join our team in LaVergne, TN (Greater Nashville area). This person directs the development and implementation of comprehensive IT infrastructure strategies that align with and support the organization's business goals. Leads and oversees all infrastructure functions, from engineering to operations, ensuring stability, scalability, and security of the enterprise technology environment. Manages diverse technical teams encompassing open systems (Linux and Windows), networking, CloudOps, storage, database, and IBM systems, driving operational excellence and continuous improvement. Through strategic planning, innovation, and collaboration; ensures that the company's infrastructure capabilities effectively enable current and future business objectives. Want to help explore and build new ways to deliver content to the world? At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel. We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization. Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation. The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you are an IT professional who strives to deliver results through collaborative partnerships, understanding what drives business, and enjoys working in a connected culture, we can't wait to meet you! The ideal candidate will have the following minimum qualifications: Bachelor's degree in computer science or related field 8+ years of progressive experience in IT infrastructure operations 5+ years in a leadership or management capacity overseeing multi-disciplinary technical teams responsible for system administration, patch management, monitoring, backup/recovery, and performance optimization. 5+ years' experience managing enterprise-level infrastructure environments including Windows, Linux, IBM Systems, cloud platforms, storage, and networking. 5+ years' experience developing and managing operational budgets, vendor contracts, and service-level agreements (SLAs). We have a preference for: Ability to successfully drive automation, process improvement, and operational excellence initiatives Knowledge of both on-premise and cloud environments (AWS, Azure, or GCP). Strong understanding of ITIL or similar service management frameworks and their application in large-scale operations. Project management skills The Director of IT Infrastructure & Operations key responsibilities are: Design and execute infrastructure and operations strategies supporting enterprise business objectives, ensuring scalability, security, and high availability across hybrid (on-prem and cloud) environments. Provide leadership and direction for all infrastructure domains including open systems (Windows/Linux), networking, CloudOps, storage, database, and IBM systems. Oversee daily operational activities including system monitoring, patching, maintenance, backup, and recovery, ensuring stability and adherence to SLAs. Champion automation, orchestration, and containerization (e.g., Terraform, Ansible, Kubernetes) to improve deployment speed, reduce manual effort, and enhance system reliability. Partner with Data Science and Application teams to design and maintain infrastructure capable of supporting AI/ML workloads, including GPU clusters, data pipelines, and model deployment environments. Direct the design and implementation of enterprise monitoring and observability frameworks to proactively identify and resolve performance or availability issues. Drive adherence to ITIL-aligned service delivery, including Incident, Problem, and Change Management, while maintaining clear business-impact communication during critical events. Lead disaster recovery and business continuity planning, testing, and documentation for all critical systems and applications. Partner with Information Security, and Application Development teams to maintain system integrity, enforce security controls, and support innovation initiatives. Manage vendor relationships, contracts, and negotiations related to infrastructure hardware, software, cloud, and managed services. Develop and manage annual operating and capital budgets, ensuring cost efficiency and alignment with strategic priorities. Establish and monitor operational KPIs and Service Level Objectives (SLOs) to measure performance, drive accountability, and identify opportunities for improvement. Oversee capacity planning and performance tuning to ensure optimal utilization of compute, storage, and network resources. Direct evaluation and selection of network, server, storage, and co-location technologies to meet enterprise needs and future scalability. Ensure ongoing compliance with corporate, regulatory, and security requirements. Promote a culture of collaboration, respect, innovation, and continuous learning across the Infrastructure & Operations organization. Serve as the escalation point for critical incidents, coordinating response and communication across technical teams and business stakeholders. Stay informed of emerging technologies and industry trends to guide modernization and long-term infrastructure strategy. Hiring Salary Range: $170,000k - $217,000k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant's education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data. Additional Information Perks/Benefits: A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA. 20 vacation days & 12 sick days accrued annually and 3 personal days 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more Wellness program with access to onsite gym and basketball court for associates Encouraged continued education with our tuition reimbursement program Financial and in-kind opportunities to engage with non-profits in your community Company match program for United Way donations Volunteer opportunities and in-kind drives for non-profits throughout the year Take breaks or brainstorm in our game room with ping pong & foosball Casual Dress Code & Flexible Schedules (per team) The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information. EOE-Race/Gender/Veterans/Disabled We participate in EVerify. EEO Poster in English EEO Poster in Spanish

Job Description Ingram Content Group (ICG) is currently seeking a Director, IT Infrastructure & Operations to join our team in LaVergne, TN (Greater Nashville area). This person directs the development and implementation of comprehensive IT infrastructure strategies that align with and support the organization's business goals. Leads and oversees all infrastructure functions, from engineering to operations, ensuring stability, scalability, and security of the enterprise technology environment. Manages diverse technical teams encompassing open systems (Linux and Windows), networking, CloudOps, storage, database, and IBM systems, driving operational excellence and continuous improvement. Through strategic planning, innovation, and collaboration; ensures that the company's infrastructure capabilities effectively enable current and future business objectives. Want to help explore and build new ways to deliver content to the world? At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel. We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization. Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation. The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you are an IT professional who strives to deliver results through collaborative partnerships, understanding what drives business, and enjoys working in a connected culture, we can't wait to meet you! The ideal candidate will have the following minimum qualifications: Bachelor's degree in computer science or related field 8+ years of progressive experience in IT infrastructure operations 5+ years in a leadership or management capacity overseeing multi-disciplinary technical teams responsible for system administration, patch management, monitoring, backup/recovery, and performance optimization. 5+ years' experience managing enterprise-level infrastructure environments including Windows, Linux, IBM Systems, cloud platforms, storage, and networking. 5+ years' experience developing and managing operational budgets, vendor contracts, and service-level agreements (SLAs). We have a preference for: Ability to successfully drive automation, process improvement, and operational excellence initiatives Knowledge of both on-premise and cloud environments (AWS, Azure, or GCP). Strong understanding of ITIL or similar service management frameworks and their application in large-scale operations. Project management skills The Director of IT Infrastructure & Operations key responsibilities are: Design and execute infrastructure and operations strategies supporting enterprise business objectives, ensuring scalability, security, and high availability across hybrid (on-prem and cloud) environments. Provide leadership and direction for all infrastructure domains including open systems (Windows/Linux), networking, CloudOps, storage, database, and IBM systems. Oversee daily operational activities including system monitoring, patching, maintenance, backup, and recovery, ensuring stability and adherence to SLAs. Champion automation, orchestration, and containerization (e.g., Terraform, Ansible, Kubernetes) to improve deployment speed, reduce manual effort, and enhance system reliability. Partner with Data Science and Application teams to design and maintain infrastructure capable of supporting AI/ML workloads, including GPU clusters, data pipelines, and model deployment environments. Direct the design and implementation of enterprise monitoring and observability frameworks to proactively identify and resolve performance or availability issues. Drive adherence to ITIL-aligned service delivery, including Incident, Problem, and Change Management, while maintaining clear business-impact communication during critical events. Lead disaster recovery and business continuity planning, testing, and documentation for all critical systems and applications. Partner with Information Security, and Application Development teams to maintain system integrity, enforce security controls, and support innovation initiatives. Manage vendor relationships, contracts, and negotiations related to infrastructure hardware, software, cloud, and managed services. Develop and manage annual operating and capital budgets, ensuring cost efficiency and alignment with strategic priorities. Establish and monitor operational KPIs and Service Level Objectives (SLOs) to measure performance, drive accountability, and identify opportunities for improvement. Oversee capacity planning and performance tuning to ensure optimal utilization of compute, storage, and network resources. Direct evaluation and selection of network, server, storage, and co-location technologies to meet enterprise needs and future scalability. Ensure ongoing compliance with corporate, regulatory, and security requirements. Promote a culture of collaboration, respect, innovation, and continuous learning across the Infrastructure & Operations organization. Serve as the escalation point for critical incidents, coordinating response and communication across technical teams and business stakeholders. Stay informed of emerging technologies and industry trends to guide modernization and long-term infrastructure strategy. Hiring Salary Range: $170,000k - $217,000k. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant's education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data. Additional Information Perks/Benefits: A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA. 20 vacation days & 12 sick days accrued annually and 3 personal days 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more Wellness program with access to onsite gym and basketball court for associates Encouraged continued education with our tuition reimbursement program Financial and in-kind opportunities to engage with non-profits in your community Company match program for United Way donations Volunteer opportunities and in-kind drives for non-profits throughout the year Take breaks or brainstorm in our game room with ping pong & foosball Casual Dress Code & Flexible Schedules (per team) The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information. EOE-Race/Gender/Veterans/Disabled We participate in EVerify. EEO Poster in English EEO Poster in Spanish

The Director, Event Technology II (DET II) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. The DET II will manage venue revenues between $900k - $3.75M and will report to the Area Director, Venues or RVP, Venues. Key Job Responsibilities Financial Management and Reporting * Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company's standard operating procedures. * Achieve Encore's financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs. * Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time. * Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients. * See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely. * Participate in business review presentations as needed, in collaboration with regional management. * Review and manage location P & L and develops action plans to address deficiencies/grow the business * Confirms venue partners process all payments to Encore in a timely basis. Operations Management * Perform daily floor operations including scheduling and equipment setups, operation, and strikes. Assist on the floor as needed. * Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance with brand standards. * Anticipate equipment challenges and changes in a timely and professional manner. * Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. * See the Big Picture by efficiently sharing labor and equipment within the local market. * Attend all operational venue meetings such as daily stand-up meetings with venue operations staff. Sales Management * Work with Regional Sales Director to create effective sales strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities. * Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges. * Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through ********************* venue booking system, or other sources as assigned. * Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. * Collaborate with vendors and other departments/divisions of the company to capture and service events. * Understand event cost structure and incorporate into solution designs according to established profitability guidelines. * Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges. * Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. * Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. * Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc. Customer Service * Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. * Position will have oversight to personnel to assist with event execution. * Exceed the expectations and needs of internal and external customers. * Meet with guests on site to confirm that their needs are met, and the equipment setup is accurate and working properly. * Monitor small to medium size events and check in on customers throughout the day. * Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image. Technical Ability * Understand and oversees the technical aspects of the job and applies basic to advanced troubleshooting and problem-solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner. * Effectively utilizes applicable company computer systems. * Act as on-site technical expert as needed for events. * Assist on the floor with operations as needed. People Development * Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality. * Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development. * Manage the human resources activities including selection, performance management, and learning. * Provide focused and continued coaching to develop the skills of team members. * Train employees on Encore standards for service and equipment, and verifies they are properly trained on company computer systems. * Recommend team members for training opportunities, as needed. Job Qualifications * Bachelor's degree is preferred or equivalent experience. * 3+ years of audio-visual experience. * 2+ years of operations/supervisory experience. * 3+ years of customer service or hospitality experience is preferred. * Sales experience is a plus. * Working knowledge of audio-visual equipment in a live show environment. * Proficiency with the use of computer hardware. * Proficiency with computer software and programs, including the Internet and Microsoft Office. * Effective leadership abilities and customer satisfaction focus. * A valid driver's license is required for team members who may operate Company vehicles. Competencies Deliver World Class Service * Hospitality Do The Right Thing * Courage Drive Results * Optimizes & Aligns Work See The Big Picture * Strategic Mindset Value People * Organizational Savvy * Values Diversity * Develops Talent For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of: Continuously, Frequently, Occasionally and Never. General Physical Activities * Sitting: 2-3 hours per day * Standing: 4-5 hours per day * Walking: 4-5 hours per day * Stooping: 2-3 hours per day * Crawling: 2-3 hours per day * Kneeling: 2-3 hours per day * Bending: 2-3 hours per day * Reaching (above your head): 2-3 hours per day * Climbing: 0-1 hour per day * Grasping: 4-5 hours per day Lifting Requirements * 0 - 15 lbs*: Frequently * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Occasionally Carrying Requirements * 0 - 15 lbs*: Frequently * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Occasionally Auditory/Visual Requirements * Close Vision: Continuously * Distance Vision: Continuously * Color Vision: Frequently * Peripheral Vision: Occasionally * Depth Perception: Frequently * Hearing: Continuously Pushing/Pulling Requirements * 0 - 15 lbs*: Frequently * 16 - 50 lbs*: Frequently * 51 - 100 lbs*: Occasionally * Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. #INDOPER

The Director, Event Technology II (DET II) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. The DET II will manage venue revenues between $900k - $3.75M and will report to the Area Director, Venues or RVP, Venues. Key Job Responsibilities Financial Management and Reporting • Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company's standard operating procedures. • Achieve Encore's financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs. • Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time. • Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients. • See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely. • Participate in business review presentations as needed, in collaboration with regional management. • Review and manage location P & L and develops action plans to address deficiencies/grow the business • Confirms venue partners process all payments to Encore in a timely basis. Operations Management • Perform daily floor operations including scheduling and equipment setups, operation, and strikes. Assist on the floor as needed. • Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance with brand standards. • Anticipate equipment challenges and changes in a timely and professional manner. • Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. • See the Big Picture by efficiently sharing labor and equipment within the local market. • Attend all operational venue meetings such as daily stand-up meetings with venue operations staff. Sales Management • Work with Regional Sales Director to create effective sales strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities. • Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges. • Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through ********************* venue booking system, or other sources as assigned. • Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. • Collaborate with vendors and other departments/divisions of the company to capture and service events. • Understand event cost structure and incorporate into solution designs according to established profitability guidelines. • Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges. • Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. • Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. • Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc. Customer Service • Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. • Position will have oversight to personnel to assist with event execution. • Exceed the expectations and needs of internal and external customers. • Meet with guests on site to confirm that their needs are met, and the equipment setup is accurate and working properly. • Monitor small to medium size events and check in on customers throughout the day. • Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image. Technical Ability • Understand and oversees the technical aspects of the job and applies basic to advanced troubleshooting and problem-solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner. • Effectively utilizes applicable company computer systems. • Act as on-site technical expert as needed for events. • Assist on the floor with operations as needed. People Development • Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality. • Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development. • Manage the human resources activities including selection, performance management, and learning. • Provide focused and continued coaching to develop the skills of team members. • Train employees on Encore standards for service and equipment, and verifies they are properly trained on company computer systems. • Recommend team members for training opportunities, as needed. Job Qualifications • Bachelor's degree is preferred or equivalent experience. • 3+ years of audio-visual experience. • 2+ years of operations/supervisory experience. • 3+ years of customer service or hospitality experience is preferred. • Sales experience is a plus. • Working knowledge of audio-visual equipment in a live show environment. • Proficiency with the use of computer hardware. • Proficiency with computer software and programs, including the Internet and Microsoft Office. • Effective leadership abilities and customer satisfaction focus. • A valid driver's license is required for team members who may operate Company vehicles. Competencies Deliver World Class Service • Hospitality Do The Right Thing • Courage Drive Results • Optimizes & Aligns Work See The Big Picture • Strategic Mindset Value People • Organizational Savvy • Values Diversity • Develops Talent For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of: Continuously, Frequently, Occasionally and Never. General Physical Activities • Sitting: 2-3 hours per day • Standing: 4-5 hours per day • Walking: 4-5 hours per day • Stooping: 2-3 hours per day • Crawling: 2-3 hours per day • Kneeling: 2-3 hours per day • Bending: 2-3 hours per day • Reaching (above your head): 2-3 hours per day • Climbing: 0-1 hour per day • Grasping: 4-5 hours per day Lifting Requirements • 0 - 15 lbs*: Frequently • 16 - 50 lbs*: Frequently • 51 - 100 lbs: Occasionally • Over 100 lbs: Occasionally Carrying Requirements • 0 - 15 lbs*: Frequently • 16 - 50 lbs*: Frequently • 51 - 100 lbs: Occasionally • Over 100 lbs: Occasionally Auditory/Visual Requirements • Close Vision: Continuously • Distance Vision: Continuously • Color Vision: Frequently • Peripheral Vision: Occasionally • Depth Perception: Frequently • Hearing: Continuously Pushing/Pulling Requirements • 0 - 15 lbs*: Frequently • 16 - 50 lbs*: Frequently • 51 - 100 lbs*: Occasionally • Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.*  Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. #INDOPER

The Director, Event Technology II (DET II) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. The DET II will manage venue revenues between $900k - $3.75M and will report to the Area Director, Venues or RVP, Venues. Key Job Responsibilities Financial Management and Reporting - Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company's standard operating procedures. - Achieve Encore's financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs. - Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time. - Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients. - See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely. - Participate in business review presentations as needed, in collaboration with regional management. - Review and manage location P & L and develops action plans to address deficiencies/grow the business - Confirms venue partners process all payments to Encore in a timely basis. Operations Management - Perform daily floor operations including scheduling and equipment setups, operation, and strikes. Assist on the floor as needed. - Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance with brand standards. - Anticipate equipment challenges and changes in a timely and professional manner. - Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. - See the Big Picture by efficiently sharing labor and equipment within the local market. - Attend all operational venue meetings such as daily stand-up meetings with venue operations staff. Sales Management - Work with Regional Sales Director to create effective sales strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities. - Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges. - Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through ********************* venue booking system, or other sources as assigned. - Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. - Collaborate with vendors and other departments/divisions of the company to capture and service events. - Understand event cost structure and incorporate into solution designs according to established profitability guidelines. - Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges. - Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. - Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. - Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc. Customer Service - Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. - Position will have oversight to personnel to assist with event execution. - Exceed the expectations and needs of internal and external customers. - Meet with guests on site to confirm that their needs are met, and the equipment setup is accurate and working properly. - Monitor small to medium size events and check in on customers throughout the day. - Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image. Technical Ability - Understand and oversees the technical aspects of the job and applies basic to advanced troubleshooting and problem-solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner. - Effectively utilizes applicable company computer systems. - Act as on-site technical expert as needed for events. - Assist on the floor with operations as needed. People Development - Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality. - Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development. - Manage the human resources activities including selection, performance management, and learning. - Provide focused and continued coaching to develop the skills of team members. - Train employees on Encore standards for service and equipment, and verifies they are properly trained on company computer systems. - Recommend team members for training opportunities, as needed. Job Qualifications - Bachelor's degree is preferred or equivalent experience. - 3+ years of audio-visual experience. - 2+ years of operations/supervisory experience. - 3+ years of customer service or hospitality experience is preferred. - Sales experience is a plus. - Working knowledge of audio-visual equipment in a live show environment. - Proficiency with the use of computer hardware. - Proficiency with computer software and programs, including the Internet and Microsoft Office. - Effective leadership abilities and customer satisfaction focus. - A valid driver's license is required for team members who may operate Company vehicles. Competencies Deliver World Class Service - Hospitality Do The Right Thing - Courage Drive Results - Optimizes & Aligns Work See The Big Picture - Strategic Mindset Value People - Organizational Savvy - Values Diversity - Develops Talent For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of: Continuously, Frequently, Occasionally and Never. General Physical Activities - Sitting: 2-3 hours per day - Standing: 4-5 hours per day - Walking: 4-5 hours per day - Stooping: 2-3 hours per day - Crawling: 2-3 hours per day - Kneeling: 2-3 hours per day - Bending: 2-3 hours per day - Reaching (above your head): 2-3 hours per day - Climbing: 0-1 hour per day - Grasping: 4-5 hours per day Lifting Requirements - 0 - 15 lbs*: Frequently - 16 - 50 lbs*: Frequently - 51 - 100 lbs: Occasionally - Over 100 lbs: Occasionally Carrying Requirements - 0 - 15 lbs*: Frequently - 16 - 50 lbs*: Frequently - 51 - 100 lbs: Occasionally - Over 100 lbs: Occasionally Auditory/Visual Requirements - Close Vision: Continuously - Distance Vision: Continuously - Color Vision: Frequently - Peripheral Vision: Occasionally - Depth Perception: Frequently - Hearing: Continuously Pushing/Pulling Requirements - 0 - 15 lbs*: Frequently - 16 - 50 lbs*: Frequently - 51 - 100 lbs*: Occasionally - Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. \#INDOPER Salary Pay Range: $68,456.00 - $83,858.00 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.