Working At Ross Stores: Company Overview and Culture

Q: When was Ross Stores founded?

Ross Stores was founded in 1982.

Q: How many employees does Ross Stores have?

Ross Stores has 88,100 employees.

Q: How much money does Ross Stores make?

Ross Stores generates $21.1B in revenue.

Q: What industry is Ross Stores in?

Ross Stores is in the retail industry.

Q: What is Ross Stores's mission?

Ross Stores's mission statement is "To offer competitive values to its target customers by focusing on the following key strategic objectives: achieve an appropriate level of brands and labels at strong discounts throughout the store; meet customer needs on a more regional basis; deliver an in-store shopping experience that reflects the expectations of the off-price customer; and manage real estate growth to maintain dominance or achieve parity with the competition in key markets."

Q: What type of company is Ross Stores?

Ross Stores is a public company.

Q: Who are Ross Stores's competitors?

Ross Stores competitors include Forever 21, The TJX Companies, Aeropostale, Kohl's, Macy's, Gap Inc., Toys"R"Us, Burlington, JCPenney, Dollar General, Sears Holdings, The Home Depot, Dillard's, Bed Bath & Beyond, Walmart, Nordstrom, Target, Staples, Big Lots, Dollar Tree.

Q: Who works at Ross Stores?

Barbara Rentler (CEO) Bill Isackson (Founder) Morris Ross (Founder) Stuart Moldaw (Founders)

Q: Does Ross Stores drug test?

No, Ross Stores does not drug test. Ross Stores does not drug test its employees at hire, nor does it test regularly as a condition of employment. However, Ross Stores does have a policy against drugs and alcohol in the workplace. If an employee comes into work visibly intoxicated, they may be subject to a drug test and subsequently terminated if the test comes back positive.

Q: Does Ross Stores hire felons?

Yes, Ross Stores may hire felons on a case-by-case basis. While Ross Stores does not have official guidelines for hiring felons, it has hired former felons in the past. Ross Stores performs a background check, so it is important to be upfront regarding any criminal history. A point of pride for Ross Stores is its resilience. If you demonstrate that you have a high standard of ethics, and that you have been resilient in evolving from your criminal past, Ross Stores may be more likely to hire you.

Ross Stores overview

Industry

Retail

Revenue

$21.1B

Headquarters

Dublin, CA

Employees

88,100

Founded in

1982

Website

Organization type

Public

CEO

Barbara Rentler

Social media

Ross Stores is a retail company focusing on discount department stores, diverse workforce demographics, and competitive employee salaries. The company operates under the brand name Ross Dress for Less, with its headquarters in Dublin, California. Founded in 1982, Ross Stores has become a leader in the retail space with 88,100 employees and an annual revenue of $18.9 billion.

The company is led by CEO Barbara Rentler and is known for its unusually diverse employee base, with 69.3% of its staff being female and 45.5% coming from ethnic minorities. Ross Stores offers an average yearly salary of $28,233, while its major competitors, such as Staples, Target, and Gap Inc., offer higher salaries within the range of $34,645-$37,239. As a prominent member of the retail landscape, Ross Stores remains committed to providing high-quality products at discounted prices to customers across the United States.

Ross Stores's mission statement

To offer competitive values to its target customers by focusing on the following key strategic objectives: achieve an appropriate level of brands and labels at strong discounts throughout the store; meet customer needs on a more regional basis; deliver an in-store shopping experience that reflects the expectations of the off-price customer; and manage real estate growth to maintain dominance or achieve parity with the competition in key markets.

Ross Stores employee reviews

3.6/5

Based on 52 ratings

Work at Ross Stores? Share your experience.

Employee reviews

5.0

A zippia user wrote a review on Sep 2025

Pros of working at Ross Stores

Gives opportunities to all walls of people

Cons of working at Ross Stores

In my experience the cons are; They don’t respect the weekly schedule. Always changing it last minute.

Ross Stores benefits

My favorite benefits. Are all the different shifts that they offer you.

What do you like best about Ross Stores's CEO and the leadership team?

She is very understanding when is necessary.

How would you improve Ross Stores's culture?

By providing better training and respecting their needs also.

How did you prepare for the Ross Stores interview?

I read about the Store beginning and how far they have growth.

How does your compensation at Ross Stores compare to the industry average?

Provides the needs of every one that needs full or part time jobs. Very flexible with people’s needs.

What's the diversity at Ross Stores like?

Very strongly. I believe is a company that provides great needs to the community.

What brings you the most joy at Ross Stores?

Working with young generation and the opportunity to know different cultures.

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4.0

A zippia user wrote a review on Aug 2025

Pros of working at Ross Stores

Corporate or so- called wings people are more interested in getting their bonus by cutting staff pays, like we don’t have bills ??

Cons of working at Ross Stores

It could be better if they work with us ? To many Indians not enough good folks to correct work conditions ?? Work-hrs are cut weekly , but expect more ect??

What do you like best about Ross Stores's CEO and the leadership team?

Leadership team suck , they don’t communicate w/ us but tell mgrmt we need to our productively w/ no hrs , really ???

How would you improve Ross Stores's culture?

Open up your budget so we can earn a living as well , morning huddles so we’re on same path with expectations, need more employee’s per- shifts

How did you prepare for the Ross Stores interview?

Friends spoke of you, I applied , than waited for response

Is this useful?

1.0

A zippia user wrote a review on Dec 2024

Pros of working at Ross Stores

Coworkers are helpful, kind, considerate and resourceful.

Cons of working at Ross Stores

No direction from Managers, don't even know who the leadership team is, NO TRAINING, GUIDANCE, DIRECTION, work schedule changed without notifying employees, hours cut without notice, store constantly a mess, constant dysfunction, disorganized, constant choas

Ross Stores benefits

Zero Perks, discount not really worth it

What do you like best about Ross Stores's CEO and the leadership team?

Nothing to like do not know them

How would you improve Ross Stores's culture?

The company needs a complete revision, and over-haul, Management at my location needs to be let go and fresh new, experienced leadership team needs to be brought in, Company values and core need to be revised

What brings you the most joy at Ross Stores?

By being aware of the specific location, did not have an interview. Hired over the phone by Manager

Is this useful?

4.0

A zippia user wrote a review on Nov 2024

Pros of working at Ross Stores

Management was very flexible with schedules and I had a good relationship with my bosses and coworkers.

Ross Stores benefits

20% discount on already discounted items.

Cons of working at Ross Stores

Sometimes I would not be aware of my exact task and would waste time without knowing it.

What do you like best about Ross Stores's CEO and the leadership team?

I did not know them because I worked retail level.

How would you improve Ross Stores's culture?

It was great to be honest I felt very welcome

How did you prepare for the Ross Stores interview?

It was a simple behavioral interview so it was not difficult at all

Is this useful?

4.0

A zippia user wrote a review on Nov 2024

Pros of working at Ross Stores

Schedule flexibility, nice store manager

Cons of working at Ross Stores

Pay rates. Being timed at how fast the customers come to your counter..

Ross Stores benefits

Discount

What do you like best about Ross Stores's CEO and the leadership team?

I don’t they obviously have never done the cashiers Job.

How would you improve Ross Stores's culture?

When designing things should be convenient for employees and customers this obviously is hard to do if you’ve never done employees job.

How did you prepare for the Ross Stores interview?

I did not

How does your compensation at Ross Stores compare to the industry average?

Don’t know"…………………………………

What's the diversity at Ross Stores like?

Don’t care"…………………………………………..

What brings you the most joy at Ross Stores?

Customers".."………………."…

Is this useful?

4.0

A zippia user wrote a review on Jul 2024

Pros of working at Ross Stores

Leadership strong leaders

Cons of working at Ross Stores

Theft the fact theft would happen almost daily

Ross Stores benefits

Getting to work with really good people

How did you prepare for the Ross Stores interview?

Doing my research on staff turnover and what kind of benefits they offered

How would you improve Ross Stores's culture?

Be stronger on thieves so the repercussions are so pricey

What do you like best about Ross Stores's CEO and the leadership team?

Making all employees feel welcome no matter their title

How does your compensation at Ross Stores compare to the industry average?

More and more employee turnovers, and does lean towards hiring younger people, even though they’re not always dependable

What's the diversity at Ross Stores like?

It’s no different than any other place

Is this useful?

3.0

A zippia user wrote a review on Apr 2024

Pros of working at Ross Stores

It's easy work and we get a 20% discount

Cons of working at Ross Stores

The pay is very low

Ross Stores benefits

You get 20% off all merchandise and 40% off 3 times a year

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4.0

A zippia user wrote a review on Jan 2024

Pros of working at Ross Stores

Customer servicing

Cons of working at Ross Stores

Looking for full-time job with reasonable salary .

Ross Stores benefits

20% employee discount and every quarterly, we get 40% employee discount .

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4.0

A zippia user wrote a review on Nov 2023

Pros of working at Ross Stores

People and opportunities

Cons of working at Ross Stores

culture and leadership styles

Ross Stores benefits

20% discount in stores

Is this useful?

5.0

A zippia user wrote a review on Sep 2023

Pros of working at Ross Stores

I would like to fix cloths that customer didn't like it

Cons of working at Ross Stores

nothing

Ross Stores benefits

Paid Time Off

Is this useful?

3.0

A zippia user wrote a review on Aug 2023

Pros of working at Ross Stores

Discounts 20%

Cons of working at Ross Stores

New hires get paid more even if you are FES

Ross Stores benefits

Full time sick pay and vacation

Is this useful?

2.0

A zippia user wrote a review on Aug 2023

Pros of working at Ross Stores

We used to get food but that’s gone. You can mostly work when you want

Cons of working at Ross Stores

Customers suck. Zero communication from management. None

Ross Stores benefits

Used to be the free food so no perk now

Is this useful?

3.0

A zippia user wrote a review on Aug 2023

Pros of working at Ross Stores

People person

Cons of working at Ross Stores

Higher management are nit working managers. They don’t care to hear about issues with customers or dus grintal employees

Ross Stores benefits

We don’t really have any

Is this useful?

4.0

A zippia user wrote a review on Jul 2023

Pros of working at Ross Stores

The ability to advance my career without formal training or education.

Cons of working at Ross Stores

The schedule

Ross Stores benefits

Bonuses

Is this useful?

3.0

A zippia user wrote a review on Jun 2023

Pros of working at Ross Stores

The customers and the employees

Cons of working at Ross Stores

The new manager that came in

Ross Stores benefits

The 40 percent off every 4 months

Is this useful?

5.0

A zippia user wrote a review on Aug 2022

Pros of working at Ross Stores

Open communication, thorough hands-on training, and great benefits

Cons of working at Ross Stores

It's very physically demanding, although I don't mind usually

Ross Stores benefits

For part-time and full-time associates, there's health and dental; but I like how fast-paced the environment is

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4.0

A zippia user wrote a review on Aug 2021

Pros of working at Ross Stores

The people and hours.

Cons of working at Ross Stores

The only way I can get hours is working at night because no one wants to work night.

Ross Stores benefits

The discounts

Is this useful?

5.0

A zippia user wrote a review on Jul 2021

Pros of working at Ross Stores

Fast paced work environment that calls for independence and high communication skills.

Cons of working at Ross Stores

Having to travel to work and an intense schedule that keeps me from other interests.

Ross Stores benefits

Associate discount

Is this useful?

2.0

A zippia user wrote a review on Jul 2021

Pros of working at Ross Stores

Co-workers are nice and friendly.

Cons of working at Ross Stores

Poor management and very lazy employees.

Ross Stores benefits

Discounts.

Is this useful?

3.0

A zippia user wrote a review on Jul 2021

Pros of working at Ross Stores

The thing I liked the most about working at Ross was being Front End Supervisor and helping out the customers .

Cons of working at Ross Stores

The one thing I disliked about working at Ross was how they’re not flexible .

Ross Stores benefits

My favorite perk/benefit was getting a 20% discount and a 40% discount every 6 months.

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5.0

A zippia user wrote a review on Jul 2021

Pros of working at Ross Stores

Love working with customers and employees

Cons of working at Ross Stores

Sometimes the people that didn’t enjoy working with customers

Ross Stores benefits

Dental

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5.0

A zippia user wrote a review on Jul 2021

Pros of working at Ross Stores

Opportunity to advance within the company for future jobs

Cons of working at Ross Stores

Stressful and sometimes unorganized

Ross Stores benefits

Store Discounts

Is this useful?

5.0

A zippia user wrote a review on Jun 2021

Pros of working at Ross Stores

Friendly environment, fast pace

Cons of working at Ross Stores

The hourly pay

Ross Stores benefits

Each employee receives an Associate discount

Is this useful?

4.0

A zippia user wrote a review on Jun 2021

Pros of working at Ross Stores

I really like helping people whenever I can and being a friendly face among such a bug crowed of people.

Cons of working at Ross Stores

Occasionally they change the schedule last minute so I’d have to cancel plans I had been waiting months for or they’d let people go home early when our work hadn’t been finished yet so sometime I’d have to stay even later than I should’ve.

Ross Stores benefits

I really liked being able to see all styles of clothing or decorations so in the future I’d know what I liked more than other styles.

Is this useful?

1.0

A zippia user wrote a review on May 2021

Pros of working at Ross Stores

Discounts and double discounts twice a year.

Cons of working at Ross Stores

Low Pay for front end supervisors (FES); Majority of management is unorganized; Rudest customers of any retail store;

Ross Stores benefits

Double discounts

Is this useful?

2.0

A zippia user wrote a review on May 2021

Pros of working at Ross Stores

Not a serious and lenient

Cons of working at Ross Stores

Poor management and training. Lack of respect for lower status workers.

Ross Stores benefits

Stocking alone.

Is this useful?

2.0

A zippia user wrote a review on Apr 2021

Pros of working at Ross Stores

I like greeting the customers and helping them out with their merchandise.

Cons of working at Ross Stores

The management and I wasn’t getting no hours at all.

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4.0

A zippia user wrote a review on Apr 2021

Pros of working at Ross Stores

The work environment is friendly and fun

Cons of working at Ross Stores

Not a whole lot of organization

Ross Stores benefits

Ross discount

Is this useful?

4.0

A zippia user wrote a review on Mar 2021

Pros of working at Ross Stores

They pay well, and have a friendly environment.

Cons of working at Ross Stores

The hours are often too short for associates, I was only worked for a single day in the week for almost two months.

Ross Stores benefits

N/A

Is this useful?

5.0

A zippia user wrote a review on Mar 2021

Pros of working at Ross Stores

The employees are easy to train on theft prevention.

Cons of working at Ross Stores

No communication

Ross Stores benefits

Discount, and my paycheck.

Is this useful?

4.0

A zippia user wrote a review on Feb 2021

Pros of working at Ross Stores

It gives me a chance to meet people and gives me a chance to help others.

Cons of working at Ross Stores

Part time

Ross Stores benefits

Being able to support myself

Is this useful?

2.0

A zippia user wrote a review on Jan 2021

Pros of working at Ross Stores

Discounts

Cons of working at Ross Stores

Rude customers, little hours, drama-filled environment

Ross Stores benefits

Double discounts maybe twice a year

Is this useful?

4.0

A zippia user wrote a review on Jan 2021

Pros of working at Ross Stores

Its Easy work and good pay

Cons of working at Ross Stores

Not enough hours

Ross Stores benefits

If you gain a permanent position they will provide health benefits and get to transfer to any store if you decide to move

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5.0

A zippia user wrote a review on Dec 2020

Pros of working at Ross Stores

Work is very simple and easy

Cons of working at Ross Stores

Rude customers can be a very difficult situation to deal with

Ross Stores benefits

A lot of hours

Is this useful?

4.0

A zippia user wrote a review on Oct 2020

Pros of working at Ross Stores

They care more about their workers working around your schedule and they have tried to be safe during covid as well

Cons of working at Ross Stores

Schedule can oftenly change, usually not many hours are initially given then they do multiple call ins

Ross Stores benefits

We have 2 weeks out of the year that they have a 40% off sale for employee purchases

Is this useful?

3.0

A zippia user wrote a review on Oct 2020

Pros of working at Ross Stores

The other employees.

Cons of working at Ross Stores

Not enough hours were given each week.

Ross Stores benefits

Discount on clothes.

Is this useful?

4.0

A zippia user wrote a review on Sep 2020

Pros of working at Ross Stores

Learning new skills and tasks and working as a team and being one of the first to buy the new items; we get when we get new shipments. Love the low prices on name brands and how they sell a variety of items like food, electronics, home accessories and furniture etc.

Cons of working at Ross Stores

Sometimes the managers have attitudes and show favoritism to certain employees.

Ross Stores benefits

Getting discounts

Is this useful?

3.0

A zippia user wrote a review on Jul 2020

Pros of working at Ross Stores

Great new hire training program!

Cons of working at Ross Stores

Annual performance reviews vary so much by which boss you work for. I was rated very well, then got moved to a different team and was essentially called an idiot and strongly pushed out of the company. It was sad after a good 4 year run.

Ross Stores benefits

Free bagels

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4.0

A zippia user wrote a review on May 2020

Pros of working at Ross Stores

The people that work there treat you like family

Cons of working at Ross Stores

Hours, some are only getting 4 hours when they are a full time worker

Ross Stores benefits

Payment

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4.0

A zippia user wrote a review on May 2020

Pros of working at Ross Stores

The work environment was great

Cons of working at Ross Stores

Sometime the manger was not always available

Ross Stores benefits

Pay

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3.0

A zippia user wrote a review on Feb 2020

Pros of working at Ross Stores

I like running the store. Fixing payroll, making sales.

Cons of working at Ross Stores

What I didn't like how they didnt care about the workers

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3.0

A zippia user wrote a review on Jan 2020

Pros of working at Ross Stores

Flexible hours

Cons of working at Ross Stores

The new manager did whatever she wanted and was always on the phone

Is this useful?

1.0

A zippia user wrote a review on May 2019

Pros of working at Ross Stores

The atmosphere of the lobby.

Cons of working at Ross Stores

Micromanagement, Contractors viewed as disposable and disrespected.

Ross Stores benefits

Breakfast on Fridays.

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3.0

A zippia user wrote a review on Aug 2018

Pros of working at Ross Stores

The fast paced environment and the ability to move up quickly the job is relatively easy compared to other retail jobs.

Cons of working at Ross Stores

You can only move up so far and you career stalls

Ross Stores benefits

The discount

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Ross Stores office locations

Ross Stores is headquartered in Dublin, CA

Rank	City	Job count	Avg. salary
1	Los Angeles, CA	11	$32,936
2	Houston, TX	10	$26,574
3	Philadelphia, PA	10	$27,351
4	New York, NY	9	$32,124
5	Phoenix, AZ	8	$28,343
6	San Jose, CA	7	$33,887
7	Chicago, IL	5	$29,423
8	San Antonio, TX	4	$26,692
9	San Diego, CA	3	$32,539
10	Dallas, TX	3	$26,833

Rank

City

Job count

Avg. salary

$26,574

$27,351

$32,124

$28,343

$33,887

$29,423

$26,692

$32,539

$26,833

Ross Stores financial performance

8.8

Performance score

We calculated the performance score of companies by measuring multiple factors, including revenue, longevity, and stock market performance.

Ross Stores currently has 18.7B in revenue. Ross Stores's most recent quarter produced 4.9b (q2'2023).

Ross Stores annual revenue

$21B

$17B

$13B

$8B

$4B

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Highest paying Ross Stores competitors

Compare Ross Stores salaries to competitors, including Staples, Target, and Gap Inc. Employees at Staples earn the highest average yearly salary of $37,239. The salaries at Target average $35,229 per year, and the salaries at Gap Inc. come in at $34,645 per year.

Rank	Company	Average salary	Jobs
1		$37,239	0
2		$35,229	0
3		$34,645	0
4		$33,810	0
5		$33,427	0
6		$33,095	0
7		$32,035	0
8		$31,965	0
9		$31,936	0
10		$31,618	0

Working at Ross Stores

Ross Stores overview

Ross Stores's mission statement

On this page

Ross Stores culture

Ross Stores employee reviews

The team at Ross Stores

Ross Stores rankings

Ross Stores salaries

Ross Stores diversity

Ross Stores office locations

Biggest Ross Stores locations

Ross Stores financial performance

Ross Stores annual revenue

Highest paying Ross Stores competitors

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Ross Stores FAQs

When was Ross Stores founded?

How many employees does Ross Stores have?

How much money does Ross Stores make?

What industry is Ross Stores in?

What is Ross Stores's mission?

What type of company is Ross Stores?

Who are Ross Stores's competitors?

Who works at Ross Stores?

Does Ross Stores drug test?

Does Ross Stores hire felons?

How do you answer, "Why are you interested in working for Ross Stores"?

How do you write a cover letter for a job at Ross Stores?

How old do you have to be to work at Ross Stores?

What benefits does Ross Stores offer?

What is the dress code at Ross Stores?

What is the hiring process at Ross Stores?

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