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The differences between route drivers and customer service and drivers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a route driver has an average salary of $45,492, which is higher than the $35,518 average annual salary of a customer service and driver.
The top three skills for a route driver include CDL, DOT and pickup. The most important skills for a customer service and driver are customer service, CDL, and DOT.
| Route Driver | Customer Service And Driver | |
| Yearly salary | $45,492 | $35,518 |
| Hourly rate | $21.87 | $17.08 |
| Growth rate | 11% | 11% |
| Number of jobs | 266,899 | 465,140 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 47% | High School Diploma, 39% |
| Average age | 48 | 48 |
| Years of experience | - | - |
A Route Driver is responsible for delivering and transporting supplies or goods within an allotted time. The tasks will vary upon the organization or industry that a Route Driver works for, however, most of the time, the duties will revolve around picking up and dropping off packages at particular destinations ranging from homes to establishments, and communicating with customers. Furthermore, Route Drivers must keep their vehicles in clean and sound condition, report to supervisors should there be any issue, and adhere to the company policies and regulations at all times.
A customer service and driver is responsible for providing transport or technical assistance to customers. Their job usually focuses on answering calls or correspondence from clients to identify their needs, responding to inquiries, explaining service and product specifications, discussing price details, troubleshooting issues, providing clear instructions, or referring other services when necessary. It is also their duty to keep logs of all transactions, produce reports, and coordinate with managers. Additionally, as a customer service and driver, it is essential to be proactive at dealing with issues to ensure client satisfaction.
Route drivers and customer service and drivers have different pay scales, as shown below.
| Route Driver | Customer Service And Driver | |
| Average salary | $45,492 | $35,518 |
| Salary range | Between $30,000 And $67,000 | Between $28,000 And $44,000 |
| Highest paying City | Boston, MA | Concord, CA |
| Highest paying state | Massachusetts | Alaska |
| Best paying company | Blank Rome | Andersen |
| Best paying industry | Manufacturing | Transportation |
There are a few differences between a route driver and a customer service and driver in terms of educational background:
| Route Driver | Customer Service And Driver | |
| Most common degree | High School Diploma, 47% | High School Diploma, 39% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between route drivers' and customer service and drivers' demographics:
| Route Driver | Customer Service And Driver | |
| Average age | 48 | 48 |
| Gender ratio | Male, 90.6% Female, 9.4% | Male, 76.6% Female, 23.4% |
| Race ratio | Black or African American, 12.2% Unknown, 4.8% Hispanic or Latino, 18.2% Asian, 3.8% White, 60.2% American Indian and Alaska Native, 0.8% | Black or African American, 11.7% Unknown, 4.7% Hispanic or Latino, 22.2% Asian, 3.7% White, 56.9% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 4% | 4% |