Route Manager Jobs Near Me
- 8 Jobs
Routing & Supervisor (w/m/d)
Wir sind das Call Center der Erste Bank und Sparkassen, das Kompetenzzentrum für Kundenkontakte aller Art. Ob per Telefon, E-Mail oder Chat - unsere Leistungen reichen vom professionellen 24h-Service bis zum lösungsorientierten Helpdesk Support. Das Team WFM & Routing verantwortet umfassend alle Prozesse und Tools in Zusammenhang mit der Tagessteuerung des Call Centers, Personaleinsatzplanung, Zeitdatenmanagement aller Agents sowie die konzeptionelle Planung, Weiterentwicklung und Umsetzung unserer Routingstrategie. Im Performance Management analysieren wir das Kontaktvolumen, die Produktivität der Mitarbeiter:innen, erkennen darin Verbesserungspotentiale und initiieren Maßnahmen um diese zu nutzen. Deine Aufgaben Erstellung, Optimierung und Dokumentation von Routingkonzepten für alle Kundenkanäle des Call Centers (Telefonie, E-Mail, etc) Laufende Abstimmung des Routings mit der Personaleinsatzplanung zum Zweck der Optimierung der Routinglogiken Erstellung und laufende Weiterentwicklung der Supervisor-Dashboards für ein umfassendes Monitoring des aktuellen Tagesgeschäfts Aussteuerung des Tagesgeschäfts durch kontinuierliches Monitoring des Servicelevels und Kontaktvolumens, um eine gleichmäßige Produktivität in allen Mitarbeiterpools und über alle Services und Kanäle sicher zu stellen Aussendung von Servicelevel-Warnungen und tägliche Erstellung eines Supervisor-Berichts Das bringst Du mit Fundiertes Wissen über die Aussteuerung von Call Centern Ausgezeichnetes Zahlenverständnis und hohe Analyse- und Problemlösungskompetenz Selbständige und strukturierte und genaue Arbeitsweise Teamplayer:in mit hoher Kooperationsbereitschaft und - wenn notwendig - Durchsetzungsfähigkeit Unser Angebot Du arbeitest in einem ambitionierten Team in der beständigen Struktur einer Tochtergesellschaft einer der renommiertesten Brands des Landes. Wir bieten Dir viel Freiraum und Entscheidungsmöglichkeiten Deine Arbeit zu gestalten. Wir glauben an ein flexibles Arbeitsmodell - uns sind Deine Ergebnisse wichtig, nicht von wo Du sie erbringst. Wir bieten Dir modernste Büroinfrastruktur am Erste Campus in Wien. Das s ServiceCenter sieht in der Diversität ihrer Mitarbeiter:innen einen Schlüssel für Innovation und exzellenten Kundenservice. Als Arbeitgeberin sind wir stolz darauf allen die gleichen Chancen zu bieten, unabhängig von Alter, Hautfarbe, Religion, Geschlecht, sexueller Orientierung oder Herkunft. Wir garantieren ein wettbewerbsfähiges und leistungsgerechtes Gehalt in Abhängigkeit von Deiner fachlichen und persönlichen Qualifikation. Das Mindestentgelt für diese Vollzeitposition (40 h) beträgt nach dem geltenden Kollektivvertrag Euro 37.954,- brutto pro Jahr bei vollständiger Erfüllung des Funktionsprofils. Diese Angabe ist reine Formalität - über Dein tatsächliches Gehalt sprechen wir gerne mit Dir persönlich! $41k-57k yearly est.22d agoSierra West Airlines - Dispatch Manager
We are seeking a highly qualified Dispatch Manager to lead our team and ensure the safe and efficient operation of our company's flights. $75k-90k yearly16d agoDriver Manager
Take a look at PTI's advantages for operations professionals and apply today: $32k-55k yearly est.41d agoRoute Manager
Headquartered in Farmington Hills, MI, Domestic has served customers throughout the Midwest, Northeast, Atlantic Coast, and California for over 90 years. Job DescriptionRoute Manager We are looking for an enthusiastic Route Manager to join our growing team here at Domestic Uniform Rental, where we have been providing the industry's best service to our customers for over 90 years! $36k-45k yearly est.14d agoDriver Manager
Be a part of Swift Transportation. Your voice and perspective matter at Swift Transportation. $38k-65k yearly8d agoScaffold Yard Inventory/Yard Manager
Our comprehensive benefits encourage our employees and their families to build a lifelong relationship with Main. You will be based out of the corporate office in Hampton, VA with a normal shift Monday - Friday, 40 hours a week. Job DescriptionScaffold Inventory/Yard Manager Job Description The scaffold inventory manager oversees the ordering, storing, and distributing process of scaffolding and scaffolding related materials and equipment. $32k-54k yearly est.27d agoDispatch Manager
As a Dispatch Manager, you will manage a fleet of drivers and company equipment. We are seeking a Dispatch Manager to join our team in Ashland! $32k-53k yearly est.30d agoYard Manager - OS
Job Posting Custom: 282 Wayland Ave.-Vinton-VA-27179 $48k-56k yearly est.60d+ ago
Learn More About Route Manager Jobs
Average Salary For a Route Manager
Based on recent jobs postings on Zippia, the average salary in the U.S. for a Route Manager is $50,375 per year or $24 per hour. The highest paying Route Manager jobs have a salary over $66,000 per year while the lowest paying Route Manager jobs pay $38,000 per year
5 Common Career Paths For a Route Manager
Operations Manager
Operations managers are in charge of running the main business of the organization. They ensure that the business is running smoothly from an operations standpoint. They make sure that the processes in place produce the necessary output by implementing quality control measures. They also manage finances and ensure that there is enough budget to keep the operations of the business running. They also ensure that the production of goods or services is cost-efficient. Operations managers also handle people-related concerns. They are responsible for interviewing candidates, choosing the ones to hire, and ensuring that individuals assigned to operations are properly trained.
General Manager
A general manager is responsible for handling the overall operations in the business. General managers manage the staff tasks efficiently, monitor the productivity and efficiency of the work environment, implement new strategies to improve the business performance, recognize the team's best efforts, and effective allocation of budget resources. A general manager must have excellent communication, decision-making, and critical-thinking skills to identify areas of improvement in handling customer complaints, connecting with vendors and other lines of businesses that will direct the company towards its successful objectives.
Service Manager
Service managers are employees who oversee the departments related to providing services to customers. They ensure that service delivery agreements are met by employees in the department. Service managers meet with stakeholders to set service delivery metrics and department goals. They then create strategies to reach these metrics and goals. They are responsible for cascading such goals and metrics to their employees and ensuring that the employees understand what they need to do. Service managers should have a deep understanding and appreciation of the company and its business so that they can create strategies that are in line with the company's identity. They should also be familiar with the customer profiles of the company. Service managers are also responsible for creating department reports and sharing these with stakeholders.
Owner/Manager
Owners/managers are responsible for establishing a business and managing the operations once the business is running. They plan and make sure that the company has adequate financing. They also handle the initial marketing to get customers. Owners/mangers handle human resources activities, such as hiring and training employees. Once the business has launched, they start delegating activities to other employees and may also start assigning leaders to different departments. However, they still oversee the whole operation. Owners/managers are the top decision-makers and ensure that business strategies align with the goals.
Transportation Manager
A transportation manager is a professional who is responsible for directing and managing tasks that involves all the transportation activities within the organization. Transportation managers must ensure that goods and passengers have reached their destination safely by inspecting and providing maintenance to the organization's vehicles. During the hiring process, transportation managers must make sure that drivers and operators have the correct and up to date qualifications. They must also avoid passenger overload and should keep accurate records of passengers and goods that are being transported.