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Route supervisor skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical route supervisor skills. We ranked the top skills for route supervisors based on the percentage of resumes they appeared on. For example, 31.5% of route supervisor resumes contained dot as a skill. Continue reading to find out what skills a route supervisor needs to be successful in the workplace.

15 route supervisor skills for your resume and career

1. DOT

Here's how route supervisors use dot:

Reviewed and developed delivery methods for safety and improving efficiency in accordance with DOT regulations.
Monitored and insured all safety and DOT compliance activities within delivery department.

2. CDL

Here's how route supervisors use cdl:

Organize routes for 100,000 + daily product shipments and 150 CDL driving staff.
Directed a team of 3 people and drove a truck with CDL permit.

3. OSHA

Here's how route supervisors use osha:

Trained drivers on safe handling of hazardous materials, OSHA standards, and FDA regulations.
Coordinated all fleet operation, maintenance through BIT inspection and OSHA compliance and safety training.

4. Route Delivery

Here's how route supervisors use route delivery:

Supervised eleven employees including route delivery drivers, sales representatives and yard workers.
Hired as a route delivery driver and then was promoted to route supervisor in a management capacity.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how route supervisors use customer service:

Overhauled salary structure to incorporate a variable pay system resulting in elevated levels of customer service, consolidation, increased efficiency/profitability.
Addressed escalated customer service issues including pricing discrepancies, contract enforcement and service agreement renewals.

6. Relief

Relief, also known as relevo is a sculptural artwork technique in which the image or figure remains attached to a solid background surface -- usually, a wall on which it was carved and projects in 3D from the supporting background surface.

Here's how route supervisors use relief:

Branch General Manager relief during vacation or personal leave and was responsible for all Branch General Manager duties during those times.
ROUTE SPECIALIST- Route trainer, route relief, and support of all other daily functions of branch operations.

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7. GPS

GPS stands from Global Positioning System. It is a navigation system comprising of satellites that helps in determining the location, velocity, and synchronize time data for different modes of travel like air, sea, or land.

Here's how route supervisors use gps:

Utilized GPS tracking to identify areas of improvement, excess idling and adherence to routing.
Study GPS routes to judge the best way to reach a specified destination for drivers.

8. Customer Relations

Here's how route supervisors use customer relations:

Fostered customer relationships and partnered with account managers to ensure account retention and revenue growth.
Resolved product and service problems promptly and ensured excellent customer relations.

9. Customer Complaints

Here's how route supervisors use customer complaints:

Evaluated customer complaints and drove to various delivery locations implementing my problem-solving skills while resolving disputes.
Resolved customer complaints to retain customer loyalty.

10. Customer Accounts

Here's how route supervisors use customer accounts:

Performed monthly audits of all customer accounts receivables.
Account Representative -UniformServices Sales and marketing to new and 300 existing customer accounts.

11. Quality Service

Here's how route supervisors use quality service:

Insure quality service and customer satisfaction through efficient operations, communication and staff education.
Make survey visits on each account and routes to maintain quality service.

12. Roadnet

Here's how route supervisors use roadnet:

Completed the installation of the Roadnet Routing Software and implemented a team to route 16 distribution centers along the east coast.
Use of the Roadnet program to ensure efficient distribution of the product and staying consistent with established KPI's.

13. Driver Performance

Here's how route supervisors use driver performance:

Conducted safety observations and inspections, such as I CARE driver performance sheets, and performed ride along route auditing.
Managed payroll for staff members and submitted weekly reports on fleet service standards and driver performance.

14. Inventory Control

Here's how route supervisors use inventory control:

Inventory Control Supervisor in auto parts distribution center.
Assisted with inventory control and management.

15. ATM

ATM (Automated Teller Machine) refers to an electronic banking system that enables the customers to initiate and complete transactions without queuing for aid from the teller within the branch.

Here's how route supervisors use atm:

Oversee the highly sensitive environment relating to ATM machines and the security required for all safety aspects.
Proved multi-tasking abilities by supervising staff of 50 ATM technicians operating in 7 unique routes throughout Dallas/Ft.

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List of route supervisor skills to add to your resume

The most important skills for a route supervisor resume and required skills for a route supervisor to have include:

DOT
CDL
OSHA
Route Delivery
Customer Service
Relief
GPS
Customer Relations
Customer Complaints
Customer Accounts
Quality Service
Roadnet
Driver Performance
Inventory Control
ATM

Safety Procedures
Disciplinary Actions
Safety Training
Customer Orders
Route Coverage
Customer Issues
Equipment Issues
DSD
Vehicle Maintenance
Route Operations
RSR
Computer System
Customer Satisfaction
Unload Trucks
Service Calls

Truck Maintenance
Customer Retention
Customer Support
Open Routes
Bank Deposits
Delivery Vehicle
Route Audits
Inventory Management
Delivery Truck
Route Trucks
Route Sheet
Route Management
Route Assignments
Route Observations

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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