Router job description

Join a team of more than 32,000 team members, comprised of our home office and over 229 clubs and 7 distribution centers. We're committed to delivering value and convenience to our Members, helping them save every day on everything they need for their family and home. BJ's Wholesale Club offers a collaborative, team-oriented environment where all team members can learn, grow and excel.

Monitor all loads under dispatch authority to provide safe and on-time service to our customers, vendors and distribution centers
Job Responsibilities:

Interact in a cooperative and professional manner with other team members, supervisors, customers, and vendors, even in difficult situations ● Complete tasks and documentation neatly, accurately, and timely ● Provide exceptional (WOW) Customer Service by building and maintaining effective communication with carriers, vendors, and internal and external customers ● Monitor all loads under dispatch authority for on-time service, communicating status updates to include time changes, scheduling and updates to customers and vendors as necessary ● Monitor temperature of all loads under dispatch authority ● Prepare daily dispatch schedule for drivers and equipment ● Build and update inbound and outbound orders in dispatch program ● Act as a primary contact for Drivers, responding to driver's inquiries regarding, but not limited to, breakdowns, directions, and product delivery discrepancies ● Maintains driver, load and service information in the transportation management system ● Record and report driver accident occurring while under dispatch ● Share responsibility with Transportation Supervisor to monitor driver's hours of service (HOS) to prevent DOT violations ● Maintaining accurate equipment availability lists ● Assisting with obtaining details for initial accident and workers compensation reports if a supervisor is unavailable ● Adjust delivery and backhaul assignments to accommodate breakdowns, late trucks, and other changes ● Identify and notify substitute drivers ● Interface with 3rd party providers to procure transportation services and monitor load progress while under dispatch ● Maintain required productivity level

● Continuously promote driver safety ● Review and voucher all expenses/invoices for the department, resolving any discrepancies with provider(s) ● Maintain and update all departmental financial tracking ● Maintain all files to meet payroll, financial or federal retention requirements

Experience and Qualifications:

● Education - High school diploma or GED. College coursework, continuing technical education or comparable business experience preferred ● Basic knowledge and understanding of Department of Transportation (DOT) Hours of Service ● Knowledge of Transportation Management Systems preferred ● Ability to read conventional and electronic mapping ● Ability to read with corrected or uncorrected vision ● Ability to speak, read, write and understand English ● Ability to remain calm and focused while prioritizing requests from multiple sources ● Ability to assist in creation and maintaining the guidelines of a fiscal budget ● Ability to maintain and ensure confidentiality of team member and company information

● Accuracy and attention to detail ● Proficient in computer usage to include email, word processing, spreadsheets ● Knowledge of computer software and applications ● Ability to accommodate flexible schedules to meet the needs of the customer to include overtime, nights, weekends and holidays as required ● Ability to utilize equipment for the job such as computers, cell phone, phone, handheld trackers, copiers, scanners, printers, tractor mobile COMM devices

● Ability to Travel (less than 10%)

Environmental Job Conditions:● Must be able to lift up to 25 lbs. occasionally

● Must be able to sit on an almost continual basis and stand, walk, bend, or squat on an occasional basis in a normal office environment

Job Title: Routing Specialist / Dispatch Supervisor: Regional Operations Manager
Department: Routing/Operations
Effective Date: TBD
Job Summary
A Routing Specialist is responsible for using Routing software for selected location/branch to route service drivers, with the most efficiency and profitable ways. Also, there will extreme importance put on the logistics and planning of daily routes within the locations/region. High importance is put on maintaining the efficiency in planning fleet routes and operations.
Duties & Responsibilities
Responsible for routing service stops daily through work order audit that comes from the branch assigned in the system.
Uploading & updating service routes while managing the transfer of data to field devices.
Working with operations to arrange routes to provide the most density and profitability with a focus on fleet efficiency.
Working on fixed routes with additions/ deliveries that need to be assigned on daily fixed routes for the most efficiency.
Train drivers on using the Android device and getting them set up with login for software
Maintain daily unit and service count for the location/branch you are assigned.
Mapping and moving stops on fixed routes.
Daily entering in truck mileage and service times so productivity report can be pulled.
Rerouting and working with drivers to move and achieve maximum amount of efficiency between stops and crossover.
Providing all service changes to the Operations level to work thru.

Qualifications
Must be able to perform each essential duty satisfactorily.
Must be able to work in a fast-paced work environment
Must be professional, self-motivated and possess strong computer skills
Ability to learn a new system quickly
Mapping and service routing software experience a plus

Physical Requirements & Working Conditions
The physical demands described here are representative of those that must be met by an employee to be able to perform the essential duties of the job. Reasonable accommodations may be made enable individuals with disabilities to perform the essential functions. The employee must regularly lift and move up to 50 lbs.

We're no ordinary mattress company. In just over 30 years, Mattress Firm has become America's largest specialty mattress retailer. With more than 2,400 stores nationwide and a team of more than 6,000 Sleep Experts, we have helped millions of people get better sleep. That's who we are and what we do-because everyone deserves a great night's sleep. We help people sleep well so they live well.

Why Work for Mattress Firm?

• Your opportunity to work for America's largest specialty mattress retailer
• Our teams are passionate, and our culture is inspiring
  • You'll be surrounded by ambitious people: innovators, action takers; life changers that will inspire you
• You can make a difference in people's lives-let's help people say goodbye to Junk Sleep and hello to the sleep of their dreams.
• We offer excellent growth opportunities through education and development programs
• Great benefits:
  • Pay on demand option
  • Mental health and life resources
  • Great employee discounts:
    • mattresses and sleep accessories
    • cell phones and electronics
    • travel
    • car and home loans
    • and more
  • Medical, dental, prescription, and vision plans
  • 401(k) with employer matching
  • Competitive pay

Job Description

The router is responsible for routing all Mattress Firm deliveries. This position is also responsible for answering incoming calls to support internal and external customers.

• Schedules deliveries according to capacity and business conditions
• Records missed deliveries or delivery problems
• Submits completed delivery manifests and stop records by deadline for contractor settlement purposes
• Answers incoming calls promptly and accurately
• Maintains accuracy of ticket management system
• Prints accurate pick lists
• Completes other projects and special assignments as requested by manager and/or Senior Management

Our mission and vision

As America's most trusted authority on sleep, our mission is to help people find the mattress of their dreams. With low prices, the best brands, and the knowledge of our Sleep Experts, we make it easy to get a great night's sleep, every night.

Diversity, equity, and inclusion

We believe in an inclusive environment that attracts, develops, and retains top talent. Our Diversity, Equity & Inclusion Council works to promote the cultivation of a work environment that embraces and celebrates all the individuals, backgrounds and perspectives that reflect the communities we serve.

Giving back to our community

Whether it's volunteering at a foster care agency, food bank or even an animal shelter, we believe in giving back to our associates and the communities they live and work in. That's why we're proud to support organizations dedicated to helping people follow their dreams and thrive.

Pay Range:

Up to $19.00 per hour

Now don't fall asleep out there... the sooner that we receive your application, the closer you are to the career of your dreams!

DIVERSE CANDIDATES ARE ENCOURAGED TO APPLY

Mattress Firm is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment, and does not discriminate against any applicant or employee for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Mattress Firm is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.