Royal Ambulance jobs in San Jose, CA

will be split between Alameda County and Santa Clara County Stations Critical Care Nursing is a mission that requires the utmost attention to detail for the most critically ill and unstable patients with life-threatening conditions. At Royal, we are committed to excellence in care and patient experience and seek a CCT-RN who embodies our core values. As a CCT-RN, you will be an instrumental leader in ensuring that our patients are safe throughout their transport experience. You will be working alongside a ROCKSTAR team of adept, expert CCT-EMTs and Clinical Operations leaders all committed to providing the best patient experience. Embody the Royal Mindset: We are Driven - We set a goal, identify a plan to achieve it, stay focused and motivated throughout the process, and reach our desired results, despite obstacles or challenges. We show initiative and commitment. We maintain a positive mindset and believe in ourselves and our abilities. We are Empathetic - We are in tune with the feelings and actions of others and use that understanding to guide our actions, behaviors, and decisions. We are compassionate, perceptive, and mindful. We put ourselves in our patient's shoes and each other's shoes and go above and beyond to ensure we treat everyone with dignity and respect. We are Engaging - Our actions show our commitment to the organization and its goals. We care about the quality of our work and our fellow team members. We are enthusiastic and want to be involved within Royal and with our communities. We are Adaptable - We are able to handle and adjust to change by being flexible in our process and mindset. We stay calm and do not fold under pressure when something changes, or a problem occurs. We develop a solution and can come up with an alternative plan despite the obstacles we are challenged with. Embody the Royal Mindset: Driven: Be excited about your goals and identify a plan to achieve them. Stay motivated, overcome challenges and focus on getting to where you want to be and becoming who you want to become. Empathetic: Critically-ill patients are quite vulnerable and it is through your leadership that we assure their safe and comfortable transport. Adaptable: Critical Care Nursing is highly dependent on your adaptability. You must be skillful in handling and adjusting to change by being flexible in process and mindset. Stay calm under pressure when something changes or a problem occurs. Develop a solution and come up with an alternate plan despite obstacles. Engaging: Show commitment to the organization, your patients, your partners, your fellow team members and the communities we serve, through your words and your actions. Be involved, stay interested and encourage others to do the same. What you'll be doing: As a CCT-RN, you will be an instrumental leader to our Critical Care Transport Team. Ideal candidates will be highly proficient in critical care/intensive care nursing and will be expected to formulate thorough plans of care in compliance with state guidelines and procedures. You will be expected to maintain professional and technical knowledge, assuring excellent quality of care and executing necessary adjustments through collaboration with the CCT Team and Operations Leaders. You will be equipped with the resources necessary to address any and all life-threatening situations that may occur before and during patient transport. Teamwork is pivotal in ensuring successful patient outcomes--you will need to be highly communicative with your fellow EMTs, Dispatchers, Hospital Personnel, and Leadership in order to ensure the best outcome. What you need to bring to the table: Required: Must have a valid RN License and be currently licensed by the California State Board of Nursing with no violations or restrictions Preferred : A minimum of two (2) years of critical care, trauma experience (ER, CCU, ICU) strongly preferred Immunizations: Hep. B, MMR, TDAP, Varicella, COVID Vaccine/TB Test within 1 year or quantiferon blood test Must be currently certified in: CPR administered by the American Heart Association (Heartcode BLS), ACLS, PALS (post-hire) Obtain Santa Clara County System Badge What's in it for you? An opportunity to lead a significant, positive impact to the healthcare continuum for our esteemed healthcare partners Our amazing work culture and vibe Welcoming, comfortable, and fully remodeled stations stocked with tons of snacks and beverages, cozy sleeping quarters, and lots of space to chill out and feel like you're at home Flexible Scheduling Health Insurance (Medical, Dental, Vision), 401k, Employee Assistance Program Generous PTO The feeling of gratitude, accomplishment, growth, and doing something truly meaningful that positively impacts the lives of others each and every day Don't just take it from us! Check out what others are saying about their experience at Royal. Visit Glassdoor or Royal FB. Our reviews speak for themselves! $70 - $83 an hour About Royal AmbulanceFounded by Steve Grau, Royal Ambulance is one of California's premier mobile healthcare providers, proudly serving the San Francisco Bay Area. Since Royal's inception in 2006, the company has grown from 2 ambulances and 10 EMTs to a fleet of over 100 ambulances and 800+ team members. Royal has experienced double-digit year-over-year growth over the last 10 years. Transporting over 95,000+ patients a year, Royal Ambulance is a partner to most major health systems in the Greater San Francisco Bay Area region. Our company has been curated off of four values: Driven. Empathetic. Engaging. Adaptable. At Royal Ambulance, we firmly believe it's not just about the destination, it's about the journey! It's about who you become along the way, the people you meet, the connections you make, and the experiences you have that shape the kind of healthcare professional you become. As we continue to grow, we remain focused on fostering a culture of professional and personal development and best-in-class employee experience. Join our team and be a part of this exciting growth opportunity while surrounding yourself with other purpose-driven individuals, who encourage and inspire one another along their path in EMS and Healthcare. Follow us on Instagram @RuleTogether This job posting intends to provide a representative summary of the major duties, responsibilities, and essential functions performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. Royal Ambulance is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Applicants must be legally authorized to work in the United States without requiring employer sponsorship now or in the future. We do not offer visa sponsorship for this position.

Under the general supervision of the Regional Business Development Manager, the Customer Service Coordinator is responsible for answering and triaging all communications from the facility's transfer center and coordinating an appropriate resource to meet our customer's needs. This position bridges the gap between Dispatchers and the facility's Transfer Center Specialists. In the CSC role you will be responsible for maintaining abundant coverage of necessary resources with the tools provided during training as well as supporting the transfer center with additional tasks to ensure smooth and safe transportation of all patients. This position requires the CSC to be on site and, as the face of the company, a positive, empathetic, and professional attitude is essential. Pay Rate: This is a non-exempt position that will have an hourly rate between $25.00/hr and $28.00/hr depending on experience. Essential Duties & Responsibilities: Provide on site support for the Transfer Center Demonstrate exceptional customer service skills with both internal and external customers Always maintain a calm and professional demeanor Demonstrate the ability to communicate clearly and professionally both verbally and in writing Develop a high degree of familiarity with the Santa Clara service area Maintain a high degree of familiarity and demonstrate compliance with all established Company and customer policies and procedures as they apply to coordination of patient referral and transport Demonstrate the ability to take direction as well as to work independently and as part of a group Operate computer terminal and demonstrate proficiency in Microsoft Office Suite Operate a multiline computerized phone system Document all phone transactions using a computer aided dispatch (CAD) program Work alongside the Transfer Center staff within the facility's campus Coordinate Transfer Center originating requests with area specific dispatcher Assist case management, unit clerks, and nursing staff in all transportation needs Manage crew, team, and patient safety and location via GPS tracking Communicate with area specific dispatcher any changes, prenotifications, and resource needs Identify areas of improvement Other duties as assigned Minimum Requirements: High School Diploma, GED, or equivalent One (1) or more years of experience in a health care or EMS environment Ability to type a minimum of forty (40+) words per minute Demonstrate the ability to communicate clearly and professionally both verbally and in writing Proficient computer skills including Microsoft Office, email, and spreadsheet software programs Preferred Qualifications: Transfer center, call center, or other related experience EMS dispatch experience Advanced understanding of medical terminology Additional Requirements: Must be able to successfully pass a background investigation and pre-employment medical examination, which includes drug and alcohol screening Must be able to work all shifts including, but not limited to, day/swing/night, weekends, holidays, and mandatory overtime as needed Must be able to perform the role efficiently and consistently during shifts Able to rotate shift assignments as needed and/or required based on operational need Physical Requirements: Must be able to sit for an extended period of time Must be able to wear a telephone headset Must be able to hear and communicate clearly to perform job duties in person and over the telephone Adequate vision required to be able to read information from printed sources and computer screens Requires frequent repetitive hand movements, standing, walking, reaching, and grasping #IND-PT1

West Bay is looking for a Night Field Supervisor! Basic Functions: Ensure operations are running smoothly through various tasks. Responsibilities: Include the following. 1. Be an active role model for all field employees at all times. 2. Ensure field crews are adhering to LEMSA and NORCAL Ambulance policies, practices and procedures and issue mentoring, education or discipline when appropriate. 3. Perform field assessments of patients as needed to ensure the safety of our crews and patients during transport. 4. Provide lift assists and ride along on priority calls to ensure the safety of our crews and patients during transport. 5. Troubleshoot equipment and vehicle issues in the field. 6. Troubleshoot transport issues with hospital staff when appropriate. 7. Respond to vehicle accidents and/or Incidents to assist and/or coordinate resources when appropriate. 8. Respond to patient incidents to assist and/or coordinate resources when appropriate. 9. Perform driver training, education and driver remediations.Perform other related duties as assigned. Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty under the Lead FTO and Station Officer job descriptions and have a minimum of six (6) months experience working as a Lead FTO. Employees must be driver trained. Education/Experience: High school diploma or general education degree (GED); and completion of certified Emergency Medical Technician (EMT) program Basic or Paramedic. Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence and to speak effectively before groups of customers or employees. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Certifications/Licenses: State/County Certifications: County certifications for EMT-B or EMT-P, CPR for BLS Provider Certification, Valid California Driver's License, Medical Examiner's Certification, Ambulance Drivers Certification, DMV Driving Record in good standing in accordance to insurance company standards. Equipment: To perform this job successfully, an individual must use a variety of equipment including gurney, wheelchairs, and other medical and ambulance related devices. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals, risk of electrical shock and risk of radiation. The noise level in the work environment is usually loud. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands, talk and hear. The employee is frequently required to walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit; climb or balance and taste or smell. The employee must frequently lift and/or move up to 100 pounds unassisted. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus.

Part-time Description NORCAL Ambulance is looking for a Part Time Culture & Communications Assistant! Hours: Part Time (20 hours per week) 3-4 days per week Pay: $20-22/hour The primary responsibility of the Culture & Communications Assistant is to support the Culture Manager with communications and administrative projects-fostering Team Member engagement throughout NORCAL Ambulance. Duties include but are not limited to: Communication and Administrative functions: Assist with creation of digital and physical communication assets. Assist with medical outreach campaigns. Assist with scholarship campaigns. Assist with Team Member engagement initiatives (e.g. sports events, holiday meals, gifts, recognitions, celebrations, races, local outreaches...) Assist with NORCAL Ambulance Store order fulfillment. Assist with administrative tasks, such as mailings. Meet with Culture Team once a week to discuss current and projected task lists. Visit stations and departments to engage with Team Members and communicate current messages. Be familiar with NORCAL policies and procedures. Skills: Excellent ability to use digital creation tools, such as Canva and Adobe. Excellent written, verbal, and presentation skills. Excellent administrative and organizational skills with great attention to details. Ability to plan and execute departmental tasks and meet deadlines. Ability to manage a project from start to finish. Creative thinker and innovator; in touch with digital and culture trends, etc. Requirements Required Digital design experience Photography and videography background a plus High level of computer literacy using programs and platforms such as Microsoft Suite, Canva, and Adobe. Events management experience a plus Reliable car - this position may require regional travel Available some nights and weekends for company events High school diploma Salary Description $20 - $22/hr

Now Hiring Customer Service Dispatchers in Concord, CA. Starting wages: $20.00/hour with Built-in Overtime STATUS: Full-time - Benefit Eligible 12-Hour Shift Rotations Night Shifts: Every Thursday /Friday & Every Other Saturday/Sunday/Monday Dispatchers are responsible for evaluating all transport requests and deploying the most appropriate resource(s), answering the Communications Center multi-phone line system, responding to all referrals/requests and inputting call information into our computer aided dispatch (CAD) system. Customer Service Dispatchers report to the Dispatch Supervisor. ESSENTIAL DUTIES AND RESPONSIBILITIES Demonstrate exceptional customer service skills with both internal and external customers. Maintain a calm and professional demeanor with staff and customers. Promptly answer, evaluate, and prioritize incoming requests for service. Communicate effectively with all callers and co-workers in a fast-paced, dynamic environment, both verbally and in writing. Demonstrate familiarity with Company service areas, medical facilities, and local geography, including major roadways and traffic patterns. Maintain compliance with all Company and customer policies and procedures as they pertain to the coordination of patient care/transport. Ability to efficiently multitask, remain sharply focused, and maintain productivity in rapidly changing or high-pressure environments. Accurately take incoming requests while simultaneously documenting information electronically. Call confirmations for upcoming transports to ensure requests are still valid. Private-pay call request payment collections. Professionally navigate difficult interactions and direct conversations toward productive outcomes. Operate a computer terminal and be proficient in word processing, e-mail, and other software programs. Operate a multi-line phone system as well as radio communication equipment. Ability to work independently and collaboratively within a team. Perform other duties as assigned by manager or leadership team. WHAT WE OFFER Competitive Wages. Career Mentorship & Growth Opportunities. Benefits Package: Paid Vacation & Sick Time, Medical, Dental, Vision and Life Insurance, 401K with Company Match. Work Perks: Employee Discount Programs, Credit Union, and Company sponsored Life Insurance. EDUCATION AND WORK EXPERIENCE Prior EMS/EMT experience preferred. Demonstrated background of successful customer service experience required. High school diploma or equivalent. Emergency Medical Dispatch certification or ability to obtain within 30 days of hire preferred. PHYSICAL REQUIREMENTS Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Requires frequent repetitive hand movements, standing, walking, reaching and grasping. Able to hear and communicate clearly to perform job duties in person and over the telephone. Adequate vision to be able to read information from printed sources and computer screens. This is a general statement of required major duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned. Falcon is AN EQUAL OPPORTUNITY EMPLOYER. Come join our Dispatch team and see why Falcon Ambulance is the premier mobile healthcare provider in the Bay Area!

As a Vehicle Service Technician at Royal Ambulance, you play a vital behind-the-scenes role in ensuring our ambulances and equipment are ready to serve the community. You will be responsible for making sure every vehicle is mission ready: clean, stocked, and safe, so that our field crews can focus on delivering high-quality care. We strive to positively impact each patients' journey, with a focus on empathy, customer service and superior clinical care. For our customers (the health care facilities and respected hospitals we serve), we aim to be a valued partner, making their jobs easier by truly understanding their needs and customizing our approach and service offerings to better serve our communities.What you'll Do Prepare ambulances for service by cleaning and restocking vehicles according to county and operational guidelines Check and test medical equipment for functionality and readiness Maintain and organize the stockroom, ensuring supplies are clean, accessible, and well-labeled Fill oxygen tanks, refuel ambulances, and ensure fleet vehicles are maintained to CHP standards Complete vehicle checkout procedures and submit reports for any needed repairs Support daily operations with logistics tasks and occasional errands Keep the Bay area clean and organized, both inside and out Collaborate with the Communications Center and Operations team to ensure smooth crew deployment Uphold Royal's standards of excellence in professionalism, quality, and teamwork Must be available for one or 2 of these schedules Option 1 Monday- Thurs 5:30-1:30AM Option 2 Tuesday- Saturday 5:30-1:30AM What We're Looking For Full-time availability High School diploma or GED Valid California Driver's License with a clean driving record Ability to pass a criminal background check Strong attention to detail and organizational skills Clear and proactive communicator Reliable team player with a service-oriented mindset Basic understanding of vehicle systems or mechanical knowledge a plus Committed to maintaining a safe and compliant work environment In order to deliver on this promise to our patients and our customers, Royal understands that this level of focus and care starts with our Team Members. They are the ones who truly make us a great company. We see ourselves as a “building block” for young and aspiring healthcare professionals, and our job is to help them become healthcare Leaders. By providing them with a fun and supportive and environment, surrounded by other like-minded individuals who treat one another like family, we are able to build a culture of driven, empathetic, engaging, and adaptable team members working together towards a common goal. Embody the Royal Mindset: We are Driven - We set a goal, identify a plan to achieve it, stay focused and motivated throughout the process, and reach our desired results, despite obstacles or challenges. We show initiative and commitment. We maintain a positive mindset and believe in ourselves and our abilities. We are Empathetic - We are in tune with the feelings and actions of others and use that understanding to guide our actions, behaviors, and decisions. We are compassionate, perceptive, and mindful. We put ourselves in our patient's shoes and each other's shoes and go above and beyond to ensure we treat everyone with dignity and respect.We are Engaging - Our actions show our commitment to the organization and its goals. We care about the quality of our work and our fellow team members. We are enthusiastic and want to be involved within Royal and with our communities. We are Adaptable - We are able to handle and adjust to change by being flexible in our process and mindset. We stay calm and do not fold under pressure when something changes, or a problem occurs. We develop a solution and can come up with an alternative plan despite the obstacles we are challenged with. About Royal AmbulanceFounded by Steve Grau, Royal Ambulance is one of California's premier mobile healthcare providers, proudly serving the San Francisco Bay Area. Since Royal's inception in 2006, the company has grown from 2 ambulances and 10 EMTs to a fleet of over 100 ambulances and 800+ team members. Royal has experienced double-digit year-over-year growth over the last 10 years. Transporting over 95,000+ patients a year, Royal Ambulance is a partner to most major health systems in the Greater San Francisco Bay Area region. Our company has been curated off of four values: Driven. Empathetic. Engaging. Adaptable. At Royal Ambulance, we firmly believe it's not just about the destination, it's about the journey! It's about who you become along the way, the people you meet, the connections you make, and the experiences you have that shape the kind of healthcare professional you become. As we continue to grow, we remain focused on fostering a culture of professional and personal development and best-in-class employee experience. Join our team and be a part of this exciting growth opportunity while surrounding yourself with other purpose-driven individuals, who encourage and inspire one another along their path in EMS and Healthcare. Follow us on Instagram @RuleTogether This job posting intends to provide a representative summary of the major duties, responsibilities, and essential functions performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. Royal Ambulance is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Applicants must be legally authorized to work in the United States without requiring employer sponsorship now or in the future. We do not offer visa sponsorship for this position.

Full-time Description ***This role is for Full Time*** NORCAL Ambulance has an exciting opportunity- as a Payroll Supervisor in our finance department. As part of NORCAL Ambulance's core values, we love to prioritize our teams and celebrate diversity in the workplace-and we want you to be a part of it! Basic Functions: Primary responsibilities include: Oversee and supervise the organization's payroll functions Ensure accurate processing of bi-weekly payroll for 1,000+ employees and in compliance with government regulations. Responsibilities: Oversee the daily workflow of the department and supervise payroll team. Process confidential employee information. Processes payroll transactions including salaries, benefits, garnishments, taxes, and other deductions. Process employee exit data, paperwork and paychecks. Review, track and prepare payroll reports using Microsoft Excel Oversees the maintenance of employee pay records using Traumasoft and Paylocity software. Ensures compliance with federal, state, and local payroll, wage, and hour laws and best practices. Calculate employee payments as applicable to expense reports, bonus structures, and variable pay rates. Meet payroll timelines in accordance with procedures and policies. Produce periodic payroll audits to assist with compliance. Perform miscellaneous office duties such as filing, supply orders, office supply restocking, and light clean up duties. Provide accurate and concise information via phone calls as well as emails. Communicate with employees regarding their needs for payroll related questions. Maintain professional communication with coworkers and respond to internal correspondence in a timely and professional manner. Work with all other departments to ensure accurate payroll processing for all employees. Skills: Knowledge of California pay laws Experience with multiple rates and ambulance shifts a plus Must be computer savvy with intermediate/advanced Microsoft Office skills, 10-key. Outstanding organizational and time management skills. Excellent communication abilities with aptitude in problem-solving. Fast learner with strong fundamental skills. Ability to perform mathematical computations accurately and quickly. Ability to work both independently and in a team environment. Ability to multi-task and work in a time sensitive, fast paced, deadline driven environment. #HR1 Requirements Requirements: Payroll experience is required. Knowledge of Paylocity is highly valued. Knowledge of TraumaSoft is highly valued. Computer and Microsoft Excel intermediate skills. Internal customer service skills. College degree is desired. General accounting classes or job experience is highly valued. Knowledge of principles, practices, and procedures of payroll. High school diploma or general education degree (GED), minimum.

Requirements Minimum of 1-2 years experience in medical payment posting with a background and experience in medical billing and insurance collections Familiar with Adjustment Codes and Denial reasons Ability to meet deadlines and work well under pressure High school diploma or GED Must be self-motivated with excellent attention to detail and strong multi-tasking skills Specialty knowledge of Medicare, Medi-Cal, HMO's, PPO's and revenue billing cycle Proficient with Microsoft Excel, Word, Outlook, billing software, ICD 10 coding and medical terminology Ability to handle repetitious data entry with 10-key proficiency Strong customer service skills

Are you ready to take on a critical, fast-paced role where every decision you make helps save lives? Royal Ambulance is searching for a Dispatcher to join our dynamic Communications Center team. This is more than just a job-it's an opportunity to make a real impact, be part of a mission-driven organization, and work alongside people who care deeply about the communities we serve. The Dispatcher will be vital in coordinating ambulance operations, ensuring timely, efficient, and high-quality patient care delivery during critical overnight hours. You'll be at the heart of our operations, managing emergency and non-emergency calls, dispatching field crews, and maintaining seamless communication with hospitals, patients, and healthcare providers.Embody the Royal Mindset: We are Driven - We set a goal, identify a plan to achieve it, stay focused and motivated throughout the process, and reach our desired results, despite obstacles or challenges. We show initiative and commitment. We maintain a positive mindset and believe in ourselves and our abilities. We are Empathetic - We are in tune with the feelings and actions of others and use that understanding to guide our actions, behaviors, and decisions. We are compassionate, perceptive, and mindful. We put ourselves in our patient's shoes and each other's shoes and go above and beyond to ensure we treat everyone with dignity and respect. We are Engaging - Our actions show our commitment to the organization and its goals. We care about the quality of our work and our fellow team members. We are enthusiastic and want to be involved within Royal and with our communities. We are Adaptable - We are able to handle and adjust to change by being flexible in our process and mindset. We stay calm and do not fold under pressure when something changes, or a problem occurs. We develop a solution and can come up with an alternative plan despite the obstacles we are challenged with. Embody the Royal Mindset: Driven: Be excited about your goals and identify a plan to achieve them. Stay motivated, overcome challenges and focus on getting to where you want to be and becoming who you want to become. Empathetic: Understand the feelings and actions of others and use that understanding to guide your own actions, behaviors and decisions. Maintain an open mindset, free of judgement. Give others the benefit of the doubt, and treat everyone with respect. Adaptable: Handle and adjust to change by being flexible in process and mindset. Stay calm under pressure when something changes or a problem occurs. Develop a solution and come up with an alternate plan despite obstacles. Engaging: Show commitment to the organization, your patients, your partners, your fellow team members and the communities we serve, through your words and your actions. Be involved, stay interested and encourage others to do the same. Responsibilities: Receive and prioritize emergency and non-emergency calls, ensuring accurate data is captured, entered, and transmitted timely and accurately utilizing the Computer-Aided Dispatch (CAD) system. Dispatch ambulance crews promptly and efficiently, ensuring optimal resource allocation. Monitor and track field units in real-time using GPS and CAD software, maintaining situational awareness. Serve as the primary point of contact for field crews, relaying accurate and timely information. Maintain open lines of communication with hospitals, healthcare facilities, and other emergency service providers. Handle updates, route adjustments, and unforeseen changes with efficiency and professionalism. Provide empathetic and clear communication to callers, ensuring they feel heard and supported. Accurately document call and dispatch activities in compliance with company policies and regulatory requirements. Follow established protocols and procedures to ensure patient safety and operational efficiency. Adhere to contracted Service Level Agreements and rearrange transports as necessary to maintain compliance. Maintain confidentiality of all patient information in compliance with HIPAA, as well as any confidential or sensitive company or employee information. Uphold and consistently demonstrate Royal's Values and quality standards. Manage and de-escalate stressful or high-pressure situations maturely and calmly. Partner with the Operations team to solve complex transports, facilitate crew swaps, and coordinate special equipment needs. Respond quickly to operational challenges, such as rerouting ambulances or resolving delays, ensuring continuity of service. Research and document call delays, and provide courtesy calls to customers when a response is delayed. Requirements/Qualifications: High school diploma or GED equivalent. Minimum of one year working in a dispatch, communications, or customer service role. Strong multitasking and organizational skills. Proficiency with computers, including Microsoft Office Suite and/or dispatch software. Exceptional verbal and written communication, and active listening skills. Ability to remain calm and focused in high-pressure situations. Outstanding customer service skills with a positive, enthusiastic, and empathetic approach. Ability to work effectively in a team environment and independently with minimal supervision. Ability to prioritize tasks, manage multiple requests, and meet deadlines. Punctual, dependable, and demonstrating a high degree of drive and initiative. Ability to obtain CPR and Emergency Medical Dispatch (EMD) certification within six months of hire (company-sponsored). Prior work experience in EMS dispatch or related field (e.g. healthcare, transportation logistics) preferred. Familiarity with medical terminology, using Computer-Aided Dispatch (CAD) systems and GPS tracking tools preferred. Physical Requirements: Ability to sit or remain at a workstation for extended periods. Dexterity to operate a computer, multiple monitors, keyboard, and headset simultaneously. Visual acuity to read data on multiple screens and monitor real-time updates. Ability to respond quickly and effectively to auditory cues, such as radio transmissions and phone calls. Occasionally move or lift up to 10 pounds (e.g., office supplies, materials). Must be able to manage physical and mental stamina to perform in a fast-paced, high-stress environment. $26 - $28 an hour About Royal AmbulanceFounded by Steve Grau, Royal Ambulance is one of California's premier mobile healthcare providers, proudly serving the San Francisco Bay Area. Since Royal's inception in 2006, the company has grown from 2 ambulances and 10 EMTs to a fleet of over 100 ambulances and 800+ team members. Royal has experienced double-digit year-over-year growth over the last 10 years. Transporting over 95,000+ patients a year, Royal Ambulance is a partner to most major health systems in the Greater San Francisco Bay Area region. Our company has been curated off of four values: Driven. Empathetic. Engaging. Adaptable. At Royal Ambulance, we firmly believe it's not just about the destination, it's about the journey! It's about who you become along the way, the people you meet, the connections you make, and the experiences you have that shape the kind of healthcare professional you become. As we continue to grow, we remain focused on fostering a culture of professional and personal development and best-in-class employee experience. Join our team and be a part of this exciting growth opportunity while surrounding yourself with other purpose-driven individuals, who encourage and inspire one another along their path in EMS and Healthcare. Follow us on Instagram @RuleTogether This job posting intends to provide a representative summary of the major duties, responsibilities, and essential functions performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. Royal Ambulance is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Applicants must be legally authorized to work in the United States without requiring employer sponsorship now or in the future. We do not offer visa sponsorship for this position.

Join Falcon Ambulance...Where Service is our Passion! $22.00 - $29.70/hour based on 10-Hr, shifts, and experience. $4.00 per hour increase for Night Shifts. Flexible Scheduling, Full-time & Part-time shifts Available. Falcon Ambulance is the place to work for EMS professionals looking to kickstart their career as we offer superior training, advancement opportunities, and exciting on-the-job experience. As a mission and service driven ambulance company, our core values form the foundation that guide our actions and serve as our cultural cornerstones. We are passionate about providing the highest quality of care to all our patients in a safe, mobile environment. We offer both BLS (Basic Life Support) and CCT (Critical Care Transport) throughout Northern California. WHAT WE OFFER Competitive Wages with Guaranteed Raises (every 6 months) Flexible scheduling - Multiple Locations Career Mentorship & Growth Opportunities Clinical Hours for APP/MD/Nursing Benefits Package (Paid Vacation & Sick Time, Medical, Dental, Vision and Life Insurance, 401K with Company Match) Team mindset, employee recognition, raffles, birthday celebrations, station snacks, lunches and more! REQUIREMENTS CA EMT License Santa Clara County EMT Registration & Prerequisites AHA (American Heart Association) CPR for the Healthcare Professional Valid California Driver's License CA Ambulance Drivers License Medical Examiners Certificate Clean DMV Driving Record Perform the physical requirements of an EMT & pass the Lift Test successfully DEPLOYMENT STATIONS BY COUNTY Alameda Contra Costa Sacramento Santa Clara Solano Sonoma Come and see why we are the premier provider in the Bay Area!

Description Description: NORCAL Ambulance is looking to add energetic, passionate and team orientated staff to our Accounts Receivable team. We are willing to train the right candidates and experience is not necessary. The ideal candidates will have: excellent oral and written communication skills customer service experience to resolve billing problems be hardworking, punctual, accurate, and detail oriented. NORCAL is looking for candidates whose responsibilities include but not limited to: responsible for collection efforts, payment posting, medical coding corrections, billing corrections and appeals, claim submissions, medical insurance communications, PT billing collections and other duties in our accounts receivable department. Responsibilities: Work directly with insurance companies and patients to get claims processed and paid Customer service, answering phones calls to collect payment and answer question regarding claims Initiate collection follow-up of all unpaid or denied claims with the appropriate payor Respond to written or electronic payor communications with appropriate action in a timely manor Contact insurance companies regarding discrepancies in payments Maintain multiple workflows to process claims as efficiently as possible Reviewing and appealing denied and unpaid claims Assist patients in appealing denied claims Prepare and submit claims as needed, and rectify claims in a timely fashion if necessary Prepare materials to be sent to insurance companies, as directed Keep accurate and detailed notes on all activity Understanding of payer guidelines for Medicare, Medi-Cal (and its affiliates), Commercial Insurance, Workers Compensation, and various other insurance carriers Maintain strictest confidentiality; adhering to all HIPAA guidelines/regulations Collect delinquent accounts by establishing payment arrangements with patients and also follow-up with patients when payment lapses occur Sort correspondences and other letters and routes to the most appropriate recipients as applicable Works various assigned tasks in billing system Assist with assigned projects that pertain to the revenue cycle under the direction of the management team Requirements Excellent customer service skills Medicare, Medi-Cal, commercial insurance knowledge preferred Proficient with Microsoft suite Excellent attention to detail and the ability to troubleshoot/problem solve Critical thinking on every aspect of claim submission Ability to work both independently and in a team Position is located on-site in Livermore, not a remote position

NOW HIRING: CRITICAL CARE TRANSPORT NURSES Seeking Critical Care Ground Transport Registered Nurses with a minimum combination of 2 years recent ER, ICU, Critical Care Transport. Paramedic or Flight RN experience is a plus. Responsible for monitoring and providing care to critically ill and injured patients during inter-facility ground transports alongside two EMT's. FULL-TIME and PART-TIME: 12-hour Nights shifts! Reports to: CCT RN Manager Manages: N/A FLSA Status: Non-Exempt Position Summary: Critical Care Transport RNs play a pivotal role at Falcon, overseeing the delivery of exceptional patient care in a mobile critical care environment. Providing exceptional healthcare leadership, which is instrumental in ensuring the highest standards of clinical care. This dynamic role collaborates with interdisciplinary teams, implements evidence-based practices, and contributes to the overall enhancement of patient outcomes. ESSENTIAL DUTIES AND RESPONSIBILITIES Serve as a Critical Care Transport RN, adhering to company policies and procedures while providing exceptional care. Complete all required patient charting in a timely manner, ensuring accuracy and alignment with company standards. Develop strong rapport with patients, ensuring they receive proper education, understand their care plan, and are informed about goals and outcomes throughout the transport experience. Lead teams of EMTs within their scope of care,responding to all patient care needs through appropriate therapeutic standards, including life-saving interventions. Knowledgeable about industry standards and best practices, providing suggestions or feedback for the enhancement of medical protocols and guidelines. Serve as a role model in communication to patients, EMTs, Dispatch, and other medical professionals, ensuring clear and effective interactions. Contribute to the success of Falcon Ambulance by performing any other related duties deemed necessary to meet the needs of the company. WHAT WE OFFER Competitive Wages Benefits Package: Paid Vacation & Sick Time, Medical, Dental, Vision, Life Insurance 401K with Company Match REQUIREMENTS: Active CA RN License Current AHA BLS, ACLS and PALS Immunization Records All CCT Deployment Stations by County: Alameda Contra Costa Santa Clara Falcon Ambulance is a mission and service driven Critical Care Transport company. Our core values form the foundation that guide our actions and serve as our cultural cornerstones. As one of the largest CCT providers in Northern California we are passionate about providing the highest quality of care to all our patients in a safe, mobile (ground) environment. Join our team now! EQUAL OPPORTUNITY EMPLOYER.

Full-time Description ***This role is for Full Time.*** Are you looking for an exciting opportunity to make a difference, be a source of knowledge and a vital part of the finance team? NORCAL Ambulance has an exciting opportunity- as a Payroll Clerk in our finance department. As part of NORCAL Ambulance's core values, we love to prioritize our teams and celebrate diversity in the workplace-and we want you to be a part of it! Basic Functions: Primary responsibilities include assisting with employee questions, data analysis, review and prepare payroll reports using Microsoft Excel, special project support and the processing of bi-weekly payroll for 1,000+ employees. Responsibilities: Process confidential employee information. Enter, process, review and close bi-weekly payroll for 1,000+ employees. Process employee exit data, paperwork and paychecks. Review, track and prepare payroll reports using Microsoft Excel Review timecards for time and attendance by using Traumasoft software. Finalize employee onboarding details in Paylocity software to ensure accurate pay. Calculate employee payments as applicable to expense reports, bonus structures, and variable pay rates. Meet payroll timelines in accordance with procedures and policies. Produce periodic payroll reports to assist in special projects as needed. Perform miscellaneous office duties such as filing, supply orders, office supply restocking, and light clean up duties. Provide accurate and concise information via phone calls as well as emails. Communicate with employees regarding their needs for payroll related questions. Resolve payroll discrepancies by collecting and analyzing data. Update paper and electronic payroll records by entering adjustments on pay rates, employee status changes etc. Audit and update payroll information by using Paylocity software. Maintain professional communication with coworkers and respond to internal correspondence in a timely and professional manner. Work with all other departments to ensure accurate payroll processing for all employees. Skills: Must be computer savvy with intermediate/advanced Microsoft Office skills, 10-key. Outstanding organizational and time management skills. Excellent communication abilities with aptitude in problem-solving. Fast learner with strong fundamental skills. Ability to perform mathematical computations accurately and quickly. Ability to work both independently and in a team environment. Ability to multi-task and work in a time sensitive, fast paced, deadline driven environment. #HR1 Requirements Requirements: Payroll experience is preferred. Computer and Microsoft Excel intermediate skills. Internal customer service skills. College degree is desired. General accounting classes or job experience is highly valued. Knowledge of principles, practices, and procedures of payroll. High school diploma or general education degree (GED), minimum. Salary Description $23/hr

Base pay for Paramedics ranges from $33.96/hr to $44.30/hr based on experience ProTransport-1 is looking for Paramedics to join our growing team. Come work for a company that cares about your health, your career, and your professional growth. We have an amazing company culture and would love to share that with you through the interview process. Job Summary Paramedics provide emergent and non-emergent medical care to patients being transported by PT-1 Ambulance. Paramedics for PT-1 travel to partner facilities, patient homes, and/or events requiring services. In partnership with an EMT or other qualified clinicians, PT-1 Paramedics provide quality care to the treatment level required. Essential Duties & Responsibilities Respond to BLS, ALS, and CCT emergent and non-emergent transports and scene calls Provide high quality, routine and emergent basic and advanced life support, in accordance with CA Title 22, local scope of practice and PT-1 policy Minimum Requirements High school diploma, GED, or equivalent Graduate of an accredited Paramedic program Must be able to communicate and understand English, verbally and written Two (2) or more years of driving experience Must possess or receive, and maintain, current certification/licensure in the following: Current and valid California driver's license EMT-P certification CPR through the American Heart Association (instructor-based with AED) PALS or PHTLS (American Heart Association) ACLS (American Heart Association) California Ambulance Driver Certificate (DL 61) DL51 (Medical Examiners Certificate) Must be current in local, state and federally mandated training Must maintain current industry standards through continuing education Must have completed all mandatory training including mandatory testing FEMA certifications, as required Other state or county certifications, as required About PT-1 Ambulance Some of our benefit package includes: Competitive starting hourly pay Flexible schedules (full-time and part-time available!) Opportunities for overtime Paid Time Off Holiday Pay Medical/Dental/Vision Benefits 401(k) Retirement Plan with Company match after first year, immediately vested Opportunity to work special events Free training opportunities such as BLS skills renewal, PALS, ACLS, ECG, and others And many more benefits! Let PT-1 help build your confidence, expand your knowledge, and encourage your personal growth. Get your ACLs, Critical Care Transport, and Neonatal/Pediatric Intensive Care Transport experience here at PT-1! #IND-PT1

Job Description NOW HIRING: CRITICAL CARE TRANSPORT NURSES Seeking Critical Care Ground Transport Registered Nurses with a minimum combination of 2 years recent ER, ICU, Critical Care Transport. Paramedic or Flight RN experience is a plus. Responsible for monitoring and providing care to critically ill and injured patients during inter-facility ground transports alongside two EMT's. FULL-TIME and PART-TIME: 12-hour Nights shifts! Reports to: CCT RN Manager Manages: N/A FLSA Status: Non-Exempt Position Summary: Critical Care Transport RNs play a pivotal role at Falcon, overseeing the delivery of exceptional patient care in a mobile critical care environment. Providing exceptional healthcare leadership, which is instrumental in ensuring the highest standards of clinical care. This dynamic role collaborates with interdisciplinary teams, implements evidence-based practices, and contributes to the overall enhancement of patient outcomes. ESSENTIAL DUTIES AND RESPONSIBILITIES Serve as a Critical Care Transport RN, adhering to company policies and procedures while providing exceptional care. Complete all required patient charting in a timely manner, ensuring accuracy and alignment with company standards. Develop strong rapport with patients, ensuring they receive proper education, understand their care plan, and are informed about goals and outcomes throughout the transport experience. Lead teams of EMTs within their scope of care,responding to all patient care needs through appropriate therapeutic standards, including life-saving interventions. Knowledgeable about industry standards and best practices, providing suggestions or feedback for the enhancement of medical protocols and guidelines. Serve as a role model in communication to patients, EMTs, Dispatch, and other medical professionals, ensuring clear and effective interactions. Contribute to the success of Falcon Ambulance by performing any other related duties deemed necessary to meet the needs of the company. WHAT WE OFFER Competitive Wages Benefits Package: Paid Vacation & Sick Time, Medical, Dental, Vision, Life Insurance 401K with Company Match REQUIREMENTS: Active CA RN License Current AHA BLS, ACLS and PALS Immunization Records All CCT Deployment Stations by County: Alameda Contra Costa Santa Clara Falcon Ambulance is a mission and service driven Critical Care Transport company. Our core values form the foundation that guide our actions and serve as our cultural cornerstones. As one of the largest CCT providers in Northern California we are passionate about providing the highest quality of care to all our patients in a safe, mobile (ground) environment. Join our team now! EQUAL OPPORTUNITY EMPLOYER.

Job DescriptionJoin Falcon Ambulance...Where Service is our Passion! $22.00 - $29.70/hour based on 10-Hr, shifts, and experience. $4.00 per hour increase for Night Shifts. Flexible Scheduling, Full-time & Part-time shifts Available. Falcon Ambulance is the place to work for EMS professionals looking to kickstart their career as we offer superior training, advancement opportunities, and exciting on-the-job experience. As a mission and service driven ambulance company, our core values form the foundation that guide our actions and serve as our cultural cornerstones. We are passionate about providing the highest quality of care to all our patients in a safe, mobile environment. We offer both BLS (Basic Life Support) and CCT (Critical Care Transport) throughout Northern California. WHAT WE OFFER Competitive Wages with Guaranteed Raises (every 6 months) Flexible scheduling - Multiple Locations Career Mentorship & Growth Opportunities Clinical Hours for APP/MD/Nursing Benefits Package (Paid Vacation & Sick Time, Medical, Dental, Vision and Life Insurance, 401K with Company Match) Team mindset, employee recognition, raffles, birthday celebrations, station snacks, lunches and more! REQUIREMENTS CA EMT License Santa Clara County EMT Registration & Prerequisites AHA (American Heart Association) CPR for the Healthcare Professional Valid California Driver's License CA Ambulance Drivers License Medical Examiners Certificate Clean DMV Driving Record Perform the physical requirements of an EMT & pass the Lift Test successfully DEPLOYMENT STATIONS BY COUNTY Alameda Contra Costa Sacramento Santa Clara Solano Sonoma Come and see why we are the premier provider in the Bay Area!

Note: This position will be split between Alameda County, Contra Costa, and Santa Clara County Stations Critical Care Nursing is a mission that requires the utmost attention to detail for the most critically ill and unstable patients with life-threatening conditions. At Royal, we are committed to excellence in care and patient experience and seek a CCT-RN who embodies our core values. As a CCT-RN, you will be an instrumental leader in ensuring that our patients are safe throughout their transport experience. You will be working alongside a ROCKSTAR team of adept, expert CCT-EMTs and Clinical Operations leaders all committed to providing the best patient experience. Embody the Royal Mindset: We are Driven - We set a goal, identify a plan to achieve it, stay focused and motivated throughout the process, and reach our desired results, despite obstacles or challenges. We show initiative and commitment. We maintain a positive mindset and believe in ourselves and our abilities. We are Empathetic - We are in tune with the feelings and actions of others and use that understanding to guide our actions, behaviors, and decisions. We are compassionate, perceptive, and mindful. We put ourselves in our patient's shoes and each other's shoes and go above and beyond to ensure we treat everyone with dignity and respect. We are Engaging - Our actions show our commitment to the organization and its goals. We care about the quality of our work and our fellow team members. We are enthusiastic and want to be involved within Royal and with our communities. We are Adaptable - We are able to handle and adjust to change by being flexible in our process and mindset. We stay calm and do not fold under pressure when something changes, or a problem occurs. We develop a solution and can come up with an alternative plan despite the obstacles we are challenged with. Embody the Royal Mindset: Driven: Be excited about your goals and identify a plan to achieve them. Stay motivated, overcome challenges and focus on getting to where you want to be and becoming who you want to become. Empathetic: Critically-ill patients are quite vulnerable and it is through your leadership that we assure their safe and comfortable transport. Adaptable: Critical Care Nursing is highly dependent on your adaptability. You must be skillful in handling and adjusting to change by being flexible in process and mindset. Stay calm under pressure when something changes or a problem occurs. Develop a solution and come up with an alternate plan despite obstacles. Engaging: Show commitment to the organization, your patients, your partners, your fellow team members and the communities we serve, through your words and your actions. Be involved, stay interested and encourage others to do the same. What you'll be doing: As a CCT-RN, you will be an instrumental leader to our Critical Care Transport Team. Ideal candidates will be highly proficient in critical care/intensive care nursing and will be expected to formulate thorough plans of care in compliance with state guidelines and procedures. You will be expected to maintain professional and technical knowledge, assuring excellent quality of care and executing necessary adjustments through collaboration with the CCT Team and Operations Leaders. You will be equipped with the resources necessary to address any and all life-threatening situations that may occur before and during patient transport. Teamwork is pivotal in ensuring successful patient outcomes--you will need to be highly communicative with your fellow EMTs, Dispatchers, Hospital Personnel, and Leadership in order to ensure the best outcome. What you need to bring to the table: Required: Must have a valid RN License and be currently licensed by the California State Board of Nursing with no violations or restrictions. AHA certifications: CPR, ACLS, PALS, and NRP (must be obtained before start) Minimum of two (2) years recent ICU and/or ER experience. Up-to-date immunizations (Hep B, MMR, TDAP, Varicella, COVID Vaccine, TB test within 1 year or QuantiFERON test) Preferred : A minimum of two (2) years of critical care, Pre-hospital experience (EMT, Paramedic, or Flight Nurse) Trauma Certifications (PHTLS, ITLS, TNCC, TPATC) Advanced certifications: CFRN, CEN, CCRN, CCT-RN Advanced Burn Life Support (ABLS) Must be currently certified in: CPR administered by the American Heart Association (Heartcode BLS), ACLS, PALS (post-hire) Immunizations: Hep. B, MMR, TDAP, Varicella, COVID Vaccine/TB Test within 1 year or QuantiFERON blood test What's in it for you? An opportunity to lead a significant, positive impact to the healthcare continuum for our esteemed healthcare partners Ongoing training and career development opportunities A collaborative team environment committed to clinical excellence Welcoming, comfortable, and fully remodeled stations stocked with tons of snacks and beverages, cozy sleeping quarters, and lots of space to chill out and feel like you're at home Flexible Scheduling Health Insurance (Medical, Dental, Vision), 401k, Employee Assistance Program Generous PTO The feeling of gratitude, accomplishment, growth and doing something truly meaningful that positively impacts the lives of others each and everyday Don't just take it from us! Check out what others are saying about their experience at Royal. Visit Glassdoor or Royal FB. Our reviews speak for themselves! About Royal AmbulanceFounded by Steve Grau, Royal Ambulance is one of California's premier mobile healthcare providers, proudly serving the San Francisco Bay Area. Since Royal's inception in 2006, the company has grown from 2 ambulances and 10 EMTs to a fleet of over 100 ambulances and 800+ team members. Royal has experienced double-digit year-over-year growth over the last 10 years. Transporting over 95,000+ patients a year, Royal Ambulance is a partner to most major health systems in the Greater San Francisco Bay Area region. Our company has been curated off of four values: Driven. Empathetic. Engaging. Adaptable. At Royal Ambulance, we firmly believe it's not just about the destination, it's about the journey! It's about who you become along the way, the people you meet, the connections you make, and the experiences you have that shape the kind of healthcare professional you become. As we continue to grow, we remain focused on fostering a culture of professional and personal development and best-in-class employee experience. Join our team and be a part of this exciting growth opportunity while surrounding yourself with other purpose-driven individuals, who encourage and inspire one another along their path in EMS and Healthcare. Follow us on Instagram @RuleTogether This job posting intends to provide a representative summary of the major duties, responsibilities, and essential functions performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. Royal Ambulance is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Applicants must be legally authorized to work in the United States without requiring employer sponsorship now or in the future. We do not offer visa sponsorship for this position.

Job DescriptionRanked in 2021 as one of the Top 50 Best Places to Work in the United States (Glassdoor), we pride ourselves in the Driven and Motivated team members that join our family. You will get experience like no other - with the HIGHEST Code 2 Call Volume in the Bay Area, excellent BLS to CCT Training Program, ECMO & Balloon Pump Transports, and an overall "work hard/play hard" culture! We pride ourselves in being one of the most diverse, forward thinking, and progressive organizations focused on YOUR growth as a healthcare leader. Joining our team means access to a multitude of benefits including: access to the Royal Ambulance Career Bridge Program™, continuous education, Leadership Development, Scholarship Program, and our robust Alumni Network (THOUSANDS of Firefighters, Medics, Nurses, NP's, PA's, and MD's) that will prepare you for the next step in your healthcare career! Salary/Rate Details:The base range for this position is $18.50 - $21.00 per hour. Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. Royal Ambulance offers a competitive total rewards package, which includes PTO, 401k match, healthcare coverage, and a broad range of other benefits. Embody the Royal Mindset: We are Driven - We set a goal, identify a plan to achieve it, stay focused and motivated throughout the process, and reach our desired results, despite obstacles or challenges. We show initiative and commitment. We maintain a positive mindset and believe in ourselves and our abilities. We are Empathetic - We are in tune with the feelings and actions of others and use that understanding to guide our actions, behaviors, and decisions. We are compassionate, perceptive, and mindful. We put ourselves in our patient's shoes and each other's shoes and go above and beyond to ensure we treat everyone with dignity and respect. We are Engaging - Our actions show our commitment to the organization and its goals. We care about the quality of our work and our fellow team members. We are enthusiastic and want to be involved within Royal and with our communities. We are Adaptable - We are able to handle and adjust to change by being flexible in our process and mindset. We stay calm and do not fold under pressure when something changes, or a problem occurs. We develop a solution and can come up with an alternative plan despite the obstacles we are challenged with. Embody the Royal Mindset: Driven: Be excited about your goals and identify a plan to achieve them. Stay motivated, overcome challenges and focus on getting to where you want to be and becoming who you want to become. Empathetic: Understand the feelings and actions of others and use that understanding to guide your own actions, behaviors and decisions. Maintain an open mindset, free of judgement. Give others the benefit of the doubt, and treat everyone with respect. Adaptable: Handle and adjust to change by being flexible in process and mindset. Stay calm under pressure when something changes or a problem occurs. Develop a solution and come up with an alternate plan despite obstacles. Engaging: Show commitment to the organization, your patients, your partners, your fellow team members and the communities we serve, through your words and your actions. Be involved, stay interested and encourage others to do the same. What you'll be doing: As an EMT-B, you will function within the scope of each county's clinical and operational protocols, as well as abide by all of Royals processes, policies, quality standards and expectations of quality patient care and exceptional customer service. Provide basic life support, including patient assessment, airway management, and use of the automatic defibrillator and assist patients dependent on the situation. Understand, address and resolve patient/customer needs to ensure the most appropriate treatment and/or course of action Provide support, comfort, understanding and compassionate care to your patients and their family members, who are feeling scared, anxious and vulnerable. Determine the nature and extent of illness or injury and establish priority for required emergency care and transport. Remain calm while working in difficult and stressful situations, and stay focused while carrying out the functions of the position to the best of your ability What you need to bring to the table: At least 18 years or older High School Diploma or GED Certified as an EMT in the State of California - Check your status here Santa Clara County Badge , Badge Requirements Checklist Hazmat FRO Valid CA Driver's License AND CA Ambulance Driver's License Medical Examiner's Certificate Valid AHA (American Heart Association) CPR Card FEMA/NFPA Courses: ICS-100, ICS-700 , AWR-160 Immunizations within 10 years (HepB, MMR, TDAP, Varicella); TB Test within one (1) year COVID Vaccine Required What's in it for you? Royal is known for our amazing work culture and vibe (look us up on Instagram @RuleTogether or Facebook!) Welcoming, comfortable, and fully remodeled stations stocked with tons of snacks and beverages, cozy sleeping quarters, and lots of space to chill out and feel like you're at home Two weeks of PTO Competitive Call Bonus Structure & Pay Rate Increases every 6 months Health Insurance (Medical, Dental, Vision), 401k, Employee Assistance Program Non-Traditional Benefits: Diverse variety of calls and shifts: Critical Care Transport (ICU, ECMO, Donor Network), Flight Calls, Community Events (County Fair, Meals on Wheels, Fire Strike Teams, Community Parades, Sports Events etc.), Outreach/Education Events Critical Care Transport: Partner with clinical team and nurses for critical care transports Employee Assistance Program - Life happens, we give you access to a variety of Confidential services to ensure the well-being for you and your family (Mental Health, Wellness, Legal, and Financial services and many more!) Praise & Recognition Program: Get props, give props, we celebrate one another's successes and accomplishments New Hire Academy & Field Training: Best in class training preparing you to be confident on the field. You will be paired with an FTO that aligns with your personalized learning style, schedule, and career aspirations! Career Growth: - Opportunities for professional growth within the organization (FTO, Operations Supervisor, Management, Communications etc.) \u007C 80% of our leadership started as EMTs! Continuing Education Units (CEUs): Ongoing support with continuing education units and skills refreshers Royal Ambulance Scholarship Program - A $2500 award to put towards your academic goals (Fire, Nursing, Paramedic, PA, MD School) Access to Royal's Alumni Network: Shadowing Opportunities, Application Tips & Tricks, Workshops & Webinars, and Alumni Panels Opportunity to work with an award-winning Dispatcher and Customer Service Team to ensure the best patient care experience! Don't just take it from us! Check out what others are saying about their experience at Royal. Visit Glassdoor or Facebook. Our reviews speak for themselves! About Royal AmbulanceFounded by Steve Grau, Royal Ambulance is one of California's premier mobile healthcare providers, proudly serving the San Francisco Bay Area. Since Royal's inception in 2006, the company has grown from 2 ambulances and 10 EMTs to a fleet of over 100 ambulances and 800+ team members. Royal has experienced double-digit year-over-year growth over the last 10 years. Transporting over 95,000+ patients a year, Royal Ambulance is a partner to most major health systems in the Greater San Francisco Bay Area region. Our company has been curated off of four values: Driven. Empathetic. Engaging. Adaptable. At Royal Ambulance, we firmly believe it's not just about the destination, it's about the journey! It's about who you become along the way, the people you meet, the connections you make, and the experiences you have that shape the kind of healthcare professional you become. As we continue to grow, we remain focused on fostering a culture of professional and personal development and best-in-class employee experience. Join our team and be a part of this exciting growth opportunity while surrounding yourself with other purpose-driven individuals, who encourage and inspire one another along their path in EMS and Healthcare. Follow us on Instagram @RuleTogether This job posting intends to provide a representative summary of the major duties, responsibilities, and essential functions performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. Royal Ambulance is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Applicants must be legally authorized to work in the United States without requiring employer sponsorship now or in the future. We do not offer visa sponsorship for this position.

Note: This position will be split between Alameda County, Contra Costa, and Santa Clara County Stations Critical Care Nursing is a mission that requires the utmost attention to detail for the most critically ill and unstable patients with life-threatening conditions. At Royal, we are committed to excellence in care and patient experience and seek a CCT-RN who embodies our core values. As a CCT-RN, you will be an instrumental leader in ensuring that our patients are safe throughout their transport experience. You will be working alongside a ROCKSTAR team of adept, expert CCT-EMTs and Clinical Operations leaders all committed to providing the best patient experience. Embody the Royal Mindset: We are Driven - We set a goal, identify a plan to achieve it, stay focused and motivated throughout the process, and reach our desired results, despite obstacles or challenges. We show initiative and commitment. We maintain a positive mindset and believe in ourselves and our abilities. We are Empathetic - We are in tune with the feelings and actions of others and use that understanding to guide our actions, behaviors, and decisions. We are compassionate, perceptive, and mindful. We put ourselves in our patient's shoes and each other's shoes and go above and beyond to ensure we treat everyone with dignity and respect. We are Engaging - Our actions show our commitment to the organization and its goals. We care about the quality of our work and our fellow team members. We are enthusiastic and want to be involved within Royal and with our communities. We are Adaptable - We are able to handle and adjust to change by being flexible in our process and mindset. We stay calm and do not fold under pressure when something changes, or a problem occurs. We develop a solution and can come up with an alternative plan despite the obstacles we are challenged with. Embody the Royal Mindset: Driven: Be excited about your goals and identify a plan to achieve them. Stay motivated, overcome challenges and focus on getting to where you want to be and becoming who you want to become. Empathetic: Critically-ill patients are quite vulnerable and it is through your leadership that we assure their safe and comfortable transport. Adaptable: Critical Care Nursing is highly dependent on your adaptability. You must be skillful in handling and adjusting to change by being flexible in process and mindset. Stay calm under pressure when something changes or a problem occurs. Develop a solution and come up with an alternate plan despite obstacles. Engaging: Show commitment to the organization, your patients, your partners, your fellow team members and the communities we serve, through your words and your actions. Be involved, stay interested and encourage others to do the same. What you'll be doing: As a CCT-RN, you will be an instrumental leader to our Critical Care Transport Team. Ideal candidates will be highly proficient in critical care/intensive care nursing and will be expected to formulate thorough plans of care in compliance with state guidelines and procedures. You will be expected to maintain professional and technical knowledge, assuring excellent quality of care and executing necessary adjustments through collaboration with the CCT Team and Operations Leaders. You will be equipped with the resources necessary to address any and all life-threatening situations that may occur before and during patient transport. Teamwork is pivotal in ensuring successful patient outcomes--you will need to be highly communicative with your fellow EMTs, Dispatchers, Hospital Personnel, and Leadership in order to ensure the best outcome. What you need to bring to the table: Required: Must have a valid RN License and be currently licensed by the California State Board of Nursing with no violations or restrictions. AHA certifications: CPR, ACLS, PALS, and NRP (must be obtained before start) Minimum of two (2) years recent ICU and/or ER experience. Up-to-date immunizations (Hep B, MMR, TDAP, Varicella, COVID Vaccine, TB test within 1 year or QuantiFERON test) Preferred : A minimum of two (2) years of critical care, Pre-hospital experience (EMT, Paramedic, or Flight Nurse) Trauma Certifications (PHTLS, ITLS, TNCC, TPATC) Advanced certifications: CFRN, CEN, CCRN, CCT-RN Advanced Burn Life Support (ABLS) Must be currently certified in: CPR administered by the American Heart Association (Heartcode BLS), ACLS, PALS (post-hire) Immunizations: Hep. B, MMR, TDAP, Varicella, COVID Vaccine/TB Test within 1 year or quantiferon blood test Obtain Santa Clara County System Badge What's in it for you? An opportunity to lead a significant, positive impact to the healthcare continuum for our esteemed healthcare partners Ongoing training and career development opportunities A collaborative team environment committed to clinical excellence Welcoming, comfortable, and fully remodeled stations stocked with tons of snacks and beverages, cozy sleeping quarters, and lots of space to chill out and feel like you're at home Flexible Scheduling Health Insurance (Medical, Dental, Vision), 401k, Employee Assistance Program Generous PTO The feeling of gratitude, accomplishment, growth, and doing something truly meaningful that positively impacts the lives of others each and every day Don't just take it from us! Check out what others are saying about their experience at Royal. Visit Glassdoor or Royal FB. Our reviews speak for themselves! About Royal AmbulanceFounded by Steve Grau, Royal Ambulance is one of California's premier mobile healthcare providers, proudly serving the San Francisco Bay Area. Since Royal's inception in 2006, the company has grown from 2 ambulances and 10 EMTs to a fleet of over 100 ambulances and 800+ team members. Royal has experienced double-digit year-over-year growth over the last 10 years. Transporting over 95,000+ patients a year, Royal Ambulance is a partner to most major health systems in the Greater San Francisco Bay Area region. Our company has been curated off of four values: Driven. Empathetic. Engaging. Adaptable. At Royal Ambulance, we firmly believe it's not just about the destination, it's about the journey! It's about who you become along the way, the people you meet, the connections you make, and the experiences you have that shape the kind of healthcare professional you become. As we continue to grow, we remain focused on fostering a culture of professional and personal development and best-in-class employee experience. Join our team and be a part of this exciting growth opportunity while surrounding yourself with other purpose-driven individuals, who encourage and inspire one another along their path in EMS and Healthcare. Follow us on Instagram @RuleTogether This job posting intends to provide a representative summary of the major duties, responsibilities, and essential functions performed by incumbents of this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. Royal Ambulance is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Applicants must be legally authorized to work in the United States without requiring employer sponsorship now or in the future. We do not offer visa sponsorship for this position.