Wellness Attendant
Royal Palm Yacht & Country Club Inc. job in Boca Raton, FL
Job Description
The Wellness & Spa Attendant at the Wellness Center will provide and ensure a positive first impression to the Club's Members and guests by delivering an enthusiastic, courteous and friendly disposition and warm consistent greeting. This position will handle numerous responsibilities including POS, setting appointments and taking registrations, facility preparation and interaction with Members and guests.
ESSENTIAL DUTIES & RESPONSIBILITIES
Opens and closes the Wellness Center according to the SOP.
Monitors Locker Rooms and Wellness Center according to the daily checklists.
Attend to laundry: remove dirty towels and delivery to laundry room, keep rotating washer/dryer, fold and restock areas accordingly
Continually follows the Wellness Center Core Values: Keep it safe, clean, friendly, work as a team and understand your are the RPYCC experience with each Member encounter.
Assists Members and guests with appointments and purchases.
Assists Members with inquiries regarding all Club functions at the Yacht or Country Club.
Promotes activities, programs and events at the Club.
Ensures we have correct par levels of all operating supplies and marketing materials at all times.
Answers the phone with a friendly and uniform greeting as per the SOP.
Takes reservations for fitness training and massage appointments through Jonas.
Refers Members in need of dining or event reservations to the Member Services Attendant at the Yacht Club.
Has knowledge of information and pricing of all activities, programs and events at the Club.
Knows, monitors and enforces the rules and regulations of the Wellness Center.
Uses proper procedures in Jonas for billing, reports, credit book, gift certificates and membership lookup.
Enforces sign in and guest procedures at the Wellness Center.
Greets Members by name (Mr., Mrs., Dr.) with a consistent and sincere greeting, and knows their needs all while continuing to strive for perfection. Uses Member's names as much as possible throughout their visit.
Keeps work area clean and organized at all times.
Document accurate record of hours worked, services provided and classes taught for payroll.
Maintains a professional appearance and is in proper uniform at all times. This includes proper grooming, shirts pressed and tucked in and name tag worn.
Any and all other tasks assigned by the Director of Sports or General Manager.
Education / Experience
High school diploma of general education degree (GED)
Minimum of 6 months related experience, preferable in a private club wellness/spa setting
Fitness or personal training education or certifications a plus
Qualifications
Proficient in Microsoft Word, Excel and Power Point
Knowledge of Jonas POS system preferred
Excellent customer service skills
Physical Requirements
(The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Must be able to lift and move up to 30 lbs.
Frequent reaching, bending, turning, and stooping
Must be able to sit for extended periods
Repetitive motion required including computer entry
Normal vision and hearing ranges required
5/1/2021
Vacation Home Rental Administrator
Palm Beach Gardens, FL job
Job DescriptionPOSITION OBJECTIVE
Performs administrative duties consisting of but not limited to soliciting business for Home Rental Owners and potential renters, processing contracts and lease agreements, and responsible for maintaining accurate program information files and excel sheets. Must oversee office phone calls and daily logs/record keeping as well.
ESSENTIAL JOB FUNCTIONS
Include the following. Other duties may be assigned.
Complete knowledge of program outline, details, and home descriptions for effective promotion and communication. Must learn Visual One management system to ensure all reservation and contract information is accurate and correct; along with deposit and escrow totals.
Receiving home owner and rental inquires and maintaining daily logs while forwarding home owner leads to Director for follow up.
Assists the Director with scheduling rentals, generating contracts, and showing homes to potential renters.
Collaborates with maintenance and housekeeping vendors to schedule and communicate any housekeeping, maintenance, or front office needs/support. May be asked to visit rental homes to troubleshoot any issues and report back afterwards.
Assisting the Director with maintaining and updating the Home Rental Website and increasing traffic through creative marketing, SEO optimization, and social media efforts. Learning Wordpress will be required for the position and training will be provided.
Develop and maintain first class owner relations through preemptive communication efforts.
Assist the Director with investigating any potential guest issues within the resort and individual home rentals and delivering quick and efficient guest recovery efforts.
Collaborate with the Membership Sales team to drive and promote all levels of PGA National Club memberships for home owners entering the Home Rental Program or Home Rental guests.
Complete and submit reports, forms and other paperwork as required.
QUALIFICATIONS
Education, experience, and hospitality background. College degree is preferred with at least 2 years' experience within a property management, hotel, or resort environment. Passion for Real Estate preferred.
Must be able to multitask and be organized. The position requires physical mobility for various activities involved from time on the computer and phone, to actively directing guests to home rental locations, and meeting with home owner leads if necessary.
Organizing data is critical for effective follow up and maintaining historical records.
Excel in guest relations, owner relations, and communication skills. Must display a friendly personality of trust and credibility when dealing with potential home owners and renters.
Proficient working knowledge of all basic computer programs including Microsoft Office, Excel, Access, Publisher, and Internet.
REQUIRED SKILLS AND ABILITIES
Must have the ability to communicate in English.
Maintain a professional appearance and manner at all times.
Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
Must be able to receive instructions and communicate progress of work assignments.
LANGUAGE SKILLS
Excellent verbal communication skills. Ability to communicate and work well with fellow employees and other departments. Maintain a presentable appearance, behavior and manner at all times. Ability to manage multiple tasks effectively.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Retail Associate
West Palm Beach, FL job
GENERAL PURPOSE\:
The Retail Associate is responsible for ensuring our Customers have a positive shopping experience. The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly manner, treats fellow Associates with respect, efficiently follows all company best practice standards as outlined in all work centers, and ensures proper merchandise presentation. The Retail Associate is expected to be engaged in these tasks as assigned during all working hours, and will be expected to perform a range of functions in all areas of the Store as business needs require. The Associate may be requested to perform additional tasks in specific situations, if performance of these tasks will help achieve our Customer service and operational goals.
ESSENTIAL FUNCTIONS:
Understands that safety is the number one priority and practices safe behaviors in everything they do.
Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Maintains clutter free, clear egress to emergency exits. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.
Treats all Customers and Associates with respect and courtesy; is friendly and professional at all times. Recognizes fellow Associates using Company recognition programs.
Assists Customers in any way necessary - is register-trained, assists Customers with merchandise, and answers Customer questions in a polite and knowledgeable manner. Greets all Customers by making eye contact, smiling and saying “hello” throughout the Store as well as saying “thank you” with every register transaction.
Provides prompt and efficient responses to Customers at all times. Responds to Customer Service calls immediately. Handles all Customer issues in a courteous and helpful way, calling a member of the Store Leadership when needed.
Represents and supports the Company brand at all times.
Maintains a professional appearance, and adheres to the Company dress code at all times.
Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean and organized store that is well-maintained and efficiently merchandised to standards.
Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist Customers.
Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
As a representative of Ross Inc., demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.
Follows all Mark-Out-of-Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures. Maintains a high level of awareness and accuracy when handling bankable tenders.
Demonstrates a sense of urgency to efficiently perform their role. Maximizes productivity by executing all Store best practices and minimizing steps and touches in their work flow.
COMPETENCIES:
Manages Work Processes
Business Acumen
Plans, Aligns & Prioritizes
Builds Talent
Collaborates
Leading by Example
Communicates Effectively
Ensures Accountability & Execution
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
Effectively communicate with Customers, Associates and Store Leadership in a friendly, respectful, cooperative and pleasant manner.
Ability to perform basic mathematical calculations commonly used in retail environments.
PHYSICAL REQUIREMENTS/ADA:
Ability to use all Store equipment, including PDTs, registers and PC as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Certain assignments may require other qualifications and skills.
Associates who work Stockroom shifts\: Ability to regularly push, pull and lift more than 20 pounds.
SUPERVISORY RESPONSIBILITIES:
None
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
Auto-ApplyGolf Cart Attendant
Sarasota, FL job
We are seeking a reliable and customer-focused Golf Cart Attendant to join our team at our Stoneybrook Golf & Country Club in Sarasota, FL. The Golf Cart Attendant will be responsible for maintaining and organizing golf carts, assisting golfers with loading and unloading clubs, and ensuring the overall cleanliness and appearance of the golf carts. The ideal candidate will have a passion for golf, excellent customer service skills, and the ability to work well in a fast-paced environment. The golf cart attendant works closely with the Assistant and Golf Professional on the outside golf operations to assure a smooth transition for members and their guest around the club. Primary responsibility falls on service to members, efficiency of cart loading, cart cleanliness, staging, and storing. The Cart Attendant must have excellent listening skills and an eagerness to provide excellent service. Must be flexible in meeting the varying scheduling needs of the Club and may be required to work additional hours than scheduled, if necessary. Cart Attendants must be neat and well-groomed in accordance to Country Club's Team Member standards. This position requires a highly self-motivated individual who can work with minimal supervision and interact with members at a high-level.
Reservations Sales Agent
Palm Beach Gardens, FL job
Job DescriptionPOSITION OBJECTIVE
Working in our Reservation Call Center are outgoing, self-motivated, organized, detail oriented, quick learners, and have positive attitudes. They assist our guests with planning their entire visit by promoting all PGA National Resort offerings. Answering guest inquiries regarding various resort amenities-guest rooms, dining, spa services. Additionally, the Agents have the opportunity to participate in a lucrative incentive plan.
ESSENTIAL JOB FUNCTIONS
Answering incoming phone calls and assisting guests with any inquiries regarding resort, spa and tee time offerings.
Complete initial and ongoing training programs required.
Providing information about local features, such as shopping, dining, nightlife, and recreational destinations.
Apply professional sales techniques using approved conversation flow guidelines.
Maintaining current knowledge of all resort and spa offerings and hours of operation.
Upselling resort rooms and spa services
Coordinating with other departments in order to ensure a “Championship Experience” to all guests.
Maintain data entry accuracy and attention to detail with systems.
Ability to progress through various training levels.
Meet department and individual metrics (such as revenue, conversion, and quality standards).
Ability to handle escalated or complex calls, while striving for the highest level of customer service.
Selling gift cards.
In this role the ideal candidate will be responsible for the group reservation process including creation of group blocks, monitoring of cut-off dates and contract terms, extensive data entry, communication with group contacts, meeting planners and provide Sales and Convention Service teams one reservations point of contact, attendance at the pre-convention meetings.
Knowledge of iHotelier, Ring Central, Travel Click, Visual 1 Agilisys, HMS, Delphi, IDeaS, Spa Soft and Canary helpful.
A flexible schedule may be required to include weekends, holidays, and various shifts.
EDUCATION/EXPERIENCE
High school diploma or equivalent required.
Hospitality or call center experience in a fast-paced, high volume, service environment.
Strong customer experience required.
Candidate must have the ability to speak, read and write English fluently, bilingual a plus.
Strong computer skills. Experience with Navis, Opera, Synxis and Open Course system a plus.
OTHER ABILITIES
Excellent verbal communication skills.
Ability to communicate and work well with fellow employees.
Excellent communications skills, organization skills and time management required.
Ability to manage multiple tasks effectively.
Ability to apply commonsense understanding to carry out detailed written or oral instructions respectfully.
Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Ability to communicate and work well with fellow employees and other departments.
Maintain a presentable appearance, behavior and manner at all times.
PHYSICAL DEMANDS
While performing the duties of this job, the employee will be sitting for extended periods of time answering and sending emails.
Might regularly stand, walk, and talk.
The employee frequently is required to use hands to grab, move, lift, or feel objects, and use telephone and copier machine
Job Description: Busser Location: Sarasota, FL, 34238 Stoneybrook Golf and Country Club is looking for bussers and food runners for our 2024/2025 season. Come join one of Sarasota's beast teams. Solid pay, flexible schedule and no late nights are some of the advantage of joining our team. Call or text George directly at ************. Job Summary:
The Busser is responsible for maintaining the cleanliness of the dining area and assisting the servers in providing excellent customer service to our guests. The Busser will work closely with the kitchen staff and servers to ensure that all tables are cleared and cleaned in a timely manner.
Key Responsibilities:
Clear and clean tables in a timely manner
Assist servers in providing excellent customer service
Ensure that the dining area is clean and presentable at all times
Assist in setting up and breaking down the dining area
Assist in restocking supplies as needed
Follow all safety and sanitation procedures
Qualifications:
Prior experience as a Busser preferred
Ability to work in a fast-paced environment
Excellent customer service skills
Ability to work well in a team environment
Ability to lift up to 50 pounds
Flexible schedule, including weekends and holidays
Steward
Palm Beach Gardens, FL job
Job Description
Summary: To clean, transport and store all China, glassware and silverware. Maintain cleanliness in all kitchen areas and back dock.
Essential Job Functions: Include the following. Other job duties may be assigned.
Maintain sanitation and cleanliness of all areas of the dish room, kitchen aisle, and dock area.
Break down trays, set up dish machine, wash dishware, and sort and store all clean China, glass and silver using proper procedures.
Empty trashcans and wash inside and outside.
Thoroughly clean dock area and dumpster.
Break down dish machine and clean inside and outside.
Clean all breakdown tables.
Clean tile walls and baseboards.
Must be able to work a flexible schedule including day/night shifts, weekends and holidays
Physical Demands: While performing the duties of this job, the employee is regularly required to stand, walk, bend and use hands to finger, handle or feel objects, tools or controls. The employee is frequently required to talk or hear. Must have the ability to lift 50 pounds chest high, able to twist left to right, and have good hand-eye contact. Must be able to withstand high temperatures in the workplace.
Work Environment: The duties of this position are primarily performed in indoor climate conditions. A lot of movement and noise happening.
Landscape GroundsKeeper
Sarasota, FL job
Landscape Groundskeeper
Job Responsibilities:
We are seeking a skilled Landscape GroundsKeeper to maintain the outdoor grounds of our property in Stoneybrook Golf & Country Club, Palmer Ranch, Sarasota, FL. The ideal candidate will have experience in landscaping and groundskeeping, with a strong attention to detail and a passion for maintaining a beautiful outdoor environment.
Responsibilities include:
Mowing, edging, and fertilizing lawns
Trimming trees, shrubs, and hedges
Planting flowers, trees, and other plants
Watering and maintaining irrigation systems
Removing weeds and unwanted plants
Keeping outdoor areas clean and free of debris
Qualifications:
Previous experience as a Landscape Groundskeeper
Knowledge of landscaping techniques and equipment
Ability to work independently and as part of a team
Physical stamina and ability to work outdoors in various weather conditions
Excellent attention to detail
Front Desk Agent
Palm Beach Gardens, FL job
Job Description
Summary: Provide a positive first and last impression to guests as they arrive and leave the hotel. Help guest with issues that may arise during their stay, i.e. room accommodations, charges on the bill. When servicing guests, the Front Desk Agent is responsible for being professional, friendly and helpful using the “Rules of Hospitality” of eye contact, a smile, speak first, engage in polite conversation and use the guest's surname.
Essential Duties and Responsibilities: Include the following. Other duties may be assigned.
Greet all guests upon arrival with a warm welcome.
Assist guests with check in, obtaining all the required information and establishing a form of payment and assign the correct type of room type booked by the guest while also accommodating any special requests.
Be able to rectify problems with guest or co-workers in a diplomatic and timely manner.
Give the guest undivided attention while handling information/requests.
Promote all hotel functions and facilities.
Assist guest to understand their folios upon check out and rectify any billing issues presented.
Be able to operate Agilysys & SpaSoft software and perform a variety of tasks pertaining to future, current and historical guest reservations.
Be able to make guest reservations for Hotel, Spa, Golf and Dining.
Actively engage guests at all times, greet all guests in passing
Ensure all guest requests are logged, dispatched and followed up to ensure satisfaction upon completion.
Be able to respond properly to irritated or angry guests, ensure all concerns are resolved to satisfaction.
Cash handling experience is an asset.
Deposit all monies taken in during your shift according to the procedures.
Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theatre, movies, entertainment and restaurants).
Be able to lead the guest in the right direction, i.e. pro-shop, ballrooms, restaurants, health & racquet, spa.
Be able to maintain enough supplies at the desk for the day's use.
Must be able to work a flexible schedule including day/night shifts, weekends and holidays
Submit all lost and found articles accompanied by a Lost and Found report.
Be able to communicate with other departments to collaborate resolutions to issues presented.
Be able to answer the phone according to the procedures.
Prevent entrance of unauthorized or undesirable persons or give out information to strangers about other guest.
Be able to precisely adhere to and execute all Front Office SOPs, as directly by Leadership.
Provide other assistance to guests as necessary to ensure the highest quality of service.
Must be able to work a flexible schedule including day/night shifts, weekends and holidays
PBX Skills:
Familiar with property, departments, hours of operation, and services & daily events of the resort.
Answer phone calls within 3 rings using proper greeting and etiquette.
Follow up with guests to ensure their requests or problems have been met to their satisfaction.
Understand and carry out specific duties for: fire alarms, bomb threats, and medical emergencies.
Ability to make long distance, international, or special billing telephone calls.
Monitor/respond to guest written requests via email / Zingle messaging service.
Answer basic Front Office related questions.
Properly send, receive, and log faxes in a timely manner.
Properly accept, log, and maintain guest mail in an organized manner.
Report, log, and follow-up on telephone equipment malfunctions.
Confirm, log, and deliver wake-up calls
Use and explain the use of TDD equipment for hearing impaired.
Assist team in completing daily responsibilities.
Education and Experience: Previous guest service experience, High school diploma or equivalent, 2 years of college preferred.
Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Before making the decision, know what is at stake and know the consequences.
Other Skills and Abilities: Ability to communicate and work well with fellow employees and maintain a presentable appearance, behavior and manner at all times.
Physical Demands: While performing the duties of this job, the employee is regularly required to stand, sit, walk, bend and use hands to finger, handle or feel objects, tools or controls. The employee is frequently required to talk or listen. The employee frequently is required to use hands to grab, move, lift, or feel objects, and use telephone, computer, and copier machine.
Personal Trainer
Palm Beach Gardens, FL job
Job DescriptionPOSITION OBJECTIVE
Responsible for providing a safe and effective exercise environment for club Members/Guests through supervision of exercise programs, education of the Members/Guests in exercise and a focus on establishing a personalized program of exercise for each Member/Guest. Also responsible for promoting the facility and the club, while providing the Three Steps of Service to the Members and guests of the club.
ESSENTIAL JOB FUNCTIONS
To provide supervision of the exercise and fitness areas of the club, including assisting Members/Guests with their exercise and fitness programs.
To evaluate Member/Guest fitness needs and provide the appropriate exercise program for meeting those needs, including providing personal instruction if necessary.
To connect Members to other Members through ongoing contact with the Members and promotion of club activities, including warm welcomes, magic moments, and fond farewells by connecting with each Member in the facility.
Conduct new Member Fit Start appointments in accordance with club standards and track accordingly.
Update fitness activities and programming on web page and/or Member communication board, as applicable.
Responsible for daily processing of all accounting procedures around personal training and or group session(s) accurately.
Responsible for submitting monthly forecasts for expected sessions, Fit Starts and New Client goals.
Promote the facility amenities, programs and the Club while maintaining a high level of professionalism and service that aligns with the values, philosophies, and standards of the club. This includes being in club-approved uniform and nametag.
Maintain current fitness-related certifications including CPR/AED and actively seek new education opportunities that are presented through Invited partnerships
Maintain a schedule of availability that is current and update as needed to ensure accuracy
Responsible for seeing that daily assignments are completed in their respective areas, to meet Club standards and as communicated in the Star Service FOCUS expectations (i.e. orderly/organized work areas, straighten/arrange entry area, picking up trash/debris, etc.).
Assist fellow Employee Partners, Members, and guests to ensure delivery of the 3 steps of service without being directed. Be aware of team members and the environment and participate as a member of the team.
Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recover, any complaints as soon as possible.
EDUCATION/EXPERIENCE
1+ year experience as a Fitness Trainer
High school diploma, GED, or equivalent required, College Degree in health, fitness, or recreation related field preferred
Certification in CPR, First Aid and AED as well as being a certified group exercise instructor with AFAA or ACE
TPI Certification
REQUIREMENTS
Responsible for demonstrating good teamwork.
Professional, impeccable appearance maintained by self and all private event personnel.
Take initiative to solve problems, utilizing all available resources including regional and corporate staff.
Responsible for maintaining good conduct and safe working habits while in all areas and assuring others are acting safely.
Attendance at daily line-up and participating as requested.
PHYSICAL DEMANDS
Sitting, standing, walking, driving, exposure to temperature changes, dust, fumes, or gases, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying/pushing/pulling up to 100 lbs on occasion, folding/unfolding, talking, hearing, and seeing.
Assistant Golf Professional
Lakeland, FL job
The Club at Eaglebrooke in Lakeland, FL is looking for an experienced Assistant Golf Professional. The Assistant Golf Professional plays a vital role in the golf operations team, supporting the 1st Assistant and Head Golf Professionals in overseeing all aspects of golf activities at the facility.
QUALIFICATIONS:
* Bachelor's Degree in Sports Administration, Business Management, Marketing or related field or equivalent preferred.
* Thorough knowledge of general business administration practices and professional golf operations practices and procedures as would be acquired through three to five years of similar professional golf experience in progressively responsible positions.
* Prior supervisory experience a plus.
* Working knowledge of golf course operations and practices necessary.
* Registered PGA apprentice or current PGA Member in good standing.
RESPONSIBILITIES/DUTIES:
* Assist in all aspects of management of employees, including recruiting, interviewing, hiring and training all golf shop and golf operations staff utilizing standard company procedures. Make staffing, disciplinary, and compensation recommendations to department head.
* Assist Members and guests with their golfing needs, ensuring that every step of their golf experience at the club runs as smoothly and is as enjoyable as possible.
* Promote golf by teaching and conducting player development programs (where applicable), and staffing club tournament events which are established by the Head Professional and General Manager. Practice golf game and plays with members and guests as necessary.
* Assume management responsibility in the Golf Shop during the peak periods ensuring service standards are maintained.
* Assist with writing and conducting annual and semi-annual employee performance reviews and disciplinary actions. Assist with employee development and training plans and provides substantial input on employee's readiness for promotions, transfers or out-placement.
* Assist Head Golf Professional with labor management and cost controls by planning for and scheduling labor to include Golf Shop and Outside Golf Staff as needed.
* Oversee outside golf operations, ensuring that control of membership and guest services. Ensure set-up and maintenance of practice facility, course advisors, golf car maintenance, golf bag storage, and golf club repair activities. Work closely with the Outside Golf Staff and Club Administration to coordinate all golf related activities.
* Establish and administer the club tournament program. Assist in the development of promotional materials to communicate the programs to the members and guests as needed.
* Maintain control of employee uniforms, ensuring that uniforms and name tags are worn and kept in proper condition and readily available at all times to employees.
* Check in merchandise and ensure storage areas and merchandise displays are orderly, at par stock inventory levels and meet operating standards.
* Answer telephones clearly and concisely, to schedule future starting time reservations and communicate information in a pleasant and professional manner.
* Manage pace of play, and if applicable, update pace of play log daily.
* Complete special projects as needed.
* Special projects or other duties as assigned.
Clubhouse Manager
Land O Lakes, FL job
Medley at Angeline is excited to announce the exceptional career opportunity of Clubhouse Manager. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service. Key Responsibilities of the Clubhouse Manager:
* Ensures efficient project management for the property.
* Oversees all projects and advises on best practices.
* Prepares and review any projects and purchase orders for items of Mechanical, Engineering, Computer, HVAC, Plumbing, Electrical and other operating systems.
* Assist with budget preparation in technical areas.
* Assists with interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems.
* Activates the appropriate emergency procedures in the event of a fire, accident, weather or medical emergency.
* Reviews current day's projects and assigns priorities as needed.
* Assists in the management of department members that may include, but is not limited to: Engineering, Building Maintenance, Plumbing, Electrical, Painting, other Mechanical and related contractors.
* Assists in monitoring projects and correlation to business volume and plans accordingly in areas of manpower, productivity, costs and other expenses.
* Relays pertinent information to key staff including Head Golf Professionals, Director of Golf, Executive Chef and Chef de Cuisine, Beverage Manager, Catering Manager, Executive Offices, Concierge, and Membership Office as needed.
* Conducts regular staff meetings with colleagues, subordinates and related parties.
* Assures that effective orientation and training are given to each new associate. Assists in developing ongoing training programs.
* Regular and reliable attendance.
Pay Range: $70,000-75,000
Minimum Qualifications for the Clubhouse Manager:
* Bachelor's degree (BA) from four-year college or university; or four to six years related experience and/or training; or equivalent combination of education and experience.
Other Qualifications:
* Strong Food and Beverage experience in both Front and Back of House
* Club Management experience preferred
* Full time
* Nights, weekends and Holidays required
* Knowledge of basic mechanical systems including electricity, plumbing and HVAC.
* Experience in country club operations, including food & beverage and the business of Golf.
Range Captain
Palm Beach Gardens, FL job
Job DescriptionPOSITION OBJECTIVE
The Golf Range Captain is responsible for delivering outstanding customer service and creating an enjoyable, organized environment at the golf range. This role involves welcoming guests, assisting with golf equipment and facilities, maintaining the range's appearance, and addressing any guest needs or concerns promptly. The ideal candidate is personable, attentive, and knowledgeable about golf etiquette and range operations.
ESSENTIAL JOB FUNCTIONS
Key Responsibilities:
Guest Engagement:
Welcome guests to the range and provide personalized service to ensure a positive experience.
Use the daily tee sheets and group information to identify Members & Guests tee times by identifying by membership identification or ticketing through golf shop and staged tournament groups.
Assist guests with questions about the facilities, equipment, and range services.
Offer advice on range use, golf etiquette, and basic equipment tips as needed.
Inform all players with tee times about showing up 10 minutes early ensuring the first tee runs smoothly for both client and starters.
Equipment & Facility Assistance:
Supply players with range balls and direct them to a hitting bay.
Monitor equipment conditions and report any issues or malfunctions to management.
Monitor shotguns, check range for left behind personnel items and equipment
Always stay in radio communication
Maintenance & Presentation:
Make sure range is clean and inviting
Contact the Player Services Supervisor or Golf Operations Supervisor of any information or needs.
Guest Services & Problem-Solving:
Address guest complaints or concerns in a polite, proactive manner and escalate to management if needed.
Support special event and clinics by coordinating with the range's operational team.
Safety & Compliance:
Promote and enforce a range of safety guidelines, ensuring guests use equipment and facilities safely.
Identify and address any potential hazards promptly to maintain a secure environment.
Advise players of the PGA National dress code.
EDUCATION/EXPERIENCE
High school diploma or equivalent.
Prior experience in hospitality, customer service, or golf operations is preferred.
Friendly, professional demeanor with excellent communication skills.
Knowledge of golf fundamentals and etiquette.
Ability to handle physical tasks such as lifting golf bags or setting up equipment.
Flexibility to work evenings, weekends, and holidays as required.
Strong customer service orientation
Attention to detail
Problem-solving skills
Ability to multitask in a dynamic environment
Team player with a proactive attitude
REQUIREMENTS
Because of the fluctuating demands of the Club's operation, it may be necessary that each Employee Partner to perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
Responsible for demonstrating good teamwork.
Professional, impeccable appearance maintained by self and all private event personnel.
Take initiative to solve problems, utilizing all available resources including regional and corporate staff.
Responsible for maintaining good conduct and safe working habits while in all areas and assuring others are acting safely.
Attendance at daily line-up and participating as requested.
PHYSICAL DEMANDS
Sitting, standing, walking, driving, exposure to temperature changes, dust, fumes, or gases, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying/pushing/pulling up to 100 lbs on occasion, folding/unfolding, talking, hearing, and seeing.
WORK ENVIRONMENT
Most of the time will be working outdoors.
Arnold Palmer Invitational Intern
Orlando, FL job
API InternReports to: Tournament DirectorFLSA designation: Non-Exempt The Arnold Palmer Invitational Intern Plays a vital role in the successful execution of the Arnold Palmer Invitational. As an intern, you will gain valuable hands-on experience in event management and administration. Your primary responsibility will be to provide essential administrative support, ensuring the smooth flow of tournament-related activities to assist the API team.
PRIMARY RESPONSIBILITIES (INCLUDING BUT NOT LIMITED TO) Admissions SupportPre-Tournament:
Serve as ticket support for the general public, members and sponsors (answer ticket line phone calls, emails, walk-ins
Package and ship hang tags to all Bay Hill residents, coordinate pick-up for additional passes
o Tournament preparation and communication with Bay Hill neighboring communities
Create and print credentials for vendors, volunteers, sponsors, staff, etc.
Support TOUR ticketing team, Ticketmaster, and API admissions manager with ticket launch
Assist with gifting for VIPs, sponsors, vendors, etc.
Coordinate drop-off of downtown banners with City of Orlando
Respond to inquiries via email, phone and in person providing excellent customer service
Assist tournament staff as needed in the execution of special events or general operational needs
Tournament Week:
Create and print credentials for vendors, players, caddies, etc.
Work with the ticketing team and volunteer's tournament week to ensure smooth operations at gates
Track and fulfill last-minute ticket requests
Primary tournament week day-to-day operational liaison for Presenting Sponsor and Associate Sponsors: ensuring product delivery to hospitality venues, fielding general inquiries for additional operational needs during tournament week (i.e. bringing extra umbrellas, fielding requests for venue fixes, etc.)
Assist in general day-to-day operational QC during tournament week
Ensure any/all hand sanitizer, sunscreen fan enhancements on-site are full and operational throughout the day
Ensure all sponsors/vendor pre-shipped packages end up at sponsor location
Ensure day-to-day on-site presentation (branding, appearance) adheres to agreed upon planning (concession stands, miscellaneous signage, etc.)
Post-tournament:
Inventory and dispose of remaining parking/credentials
Debrief with tournament staff and provide recap and key learnings from tournament week
Perform post-event website scrub and call out where dates/champion info should be updated
Coordinate pickup of downtown banners with City of Orlando
QUALIFICATIONS AND CHARACTERISTICS REQUIREDThe individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job without reasonable accommodations:
· Any combination of education or experience equivalent to the graduation of high school or any combination of education, training or experience that provides the required knowledge, skills and abilities to perform to the position standards.
· Microsoft Office software and general office administration tools and equipment
· Excellent oral and written communication skills.
· Ability to work independently and collaboratively in a team environment.
· Ability to follow instructions and complete assigned tasks in a timely manner.
· Possess strong organizational skills, exhibit attention to detail and proper record keeping methods.
· Ability to handle multiple projects and provide various accurate reports on a timely basis.
· Ability to work a flexible work schedule.
· Ability to work independently on reoccurring assignments.
PHYSICAL/MENTAL REQUIREMENTS
· Must be able to lift/push/pull up to 30 lbs.
· Must be able to endure long periods of standing, sitting and walking
· Mental demands include learning, thinking, concentration and the ability to work under pressure, particularly during busy times or for special events
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Guest Room Attendant
Palm Beach Gardens, FL job
Job Description
Summary: Cleans and services guest rooms as assigned. Keeps all areas free of safety hazards and performs all duties in a safe and efficient manner.
Essential Job Functions: Include the following. Other duties may be assigned.
Receives work assignment from the dispatcher. Signs out room keys from security.
Checks cart for correct supplies.
Cleans guest rooms according to prescribed procedures in the following order: early service requests, VIP's, check out rooms and occupied rooms.
Reports any discrepancies in room status to floor supervisor.
Turns in Lost and Found Items following the standard procedure.
Reports to the floor supervisor any room that was not done and why.
Reports to floor supervisor any repairs or maintenance work that may be needed in the guest rooms.
Completes special daily work assignments.
Assists house person in turning mattresses if necessary.
Does P.M. room check if necessary.
Fills out assignment sheet as each room is completed.
Performs other duties assigned by supervisor, Director of Housekeeping, Assistant Director of Housekeeping, or Manager on Duty.
Must be able to work a flexible schedule including day/night shifts, weekends and holidays
Education and/or Experience: High school diploma or equivalent; or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Skills: Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.
Reasoning Ability: Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Physical Demands: The job duties include but are not limited to: performing heavy cleaning; high and low dusting; transporting objects weighing up to 60 pounds; a great amount of walking in all types of weather and lifting, standing and bending up to 8+ hours daily. Daily movement with the housekeeping cart with supplies, linen cart, vacuum cleaner, and small hotel room furniture. The employee frequently is required to climb or balance and stoop, kneel, crouch or crawl.
Work Environment: The duties of this position are primarily performed in indoor climate conditions moving from room to room.
Spa Concierge
Palm Beach Gardens, FL job
Job Description
The Spa Concierge is responsible for the reception area at the spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking appointments, checking the guest into the system and charging for services performed and products purchased.
Duties and Responsibilities:
Be on time for your shift.
Properly open and close spa each day according to Standard Operating Procedures.
Accurately book, change and cancel spa appointments.
Acknowledge and greet everyone who enters and leaves spa facilities.
Provide detailed descriptions of spa treatments, services, facility features and hours of operation.
Utilize spa software with skill and proficiency.
Maintain a Spa Desk Cash Box
Answer the phone promptly and use the guest's name throughout the phone conversation.
Actively promote the spa, treatments, services, and retail, as well as programs, promotions and/or discounts available.
Maintain eye contact when addressing guests.
Handle guests' questions and concerns professionally and courteously.
Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.
Maintain a clean; safe, fully stocked and well organized work area.
Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time.
Maintain a positive attitude and contribute toward a quality work environment.
Regularly attend, participate in and support training and staff meetings for the spa.
Assist in all areas of spa operation as requested by management.
Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
Position Requirements:
Must be detail-oriented and have ability to multi-task.
Ability to be efficient and productive in a fast-paced environment.
Must have enthusiasm and possess excellent customer service skills.
Must possess basic math and money handling skills.
Must possess basic computer skills and proficiency in email correspondence
Enjoy working in a team environment and possess a friendly and outgoing personality.
Excellent communication, listening and computer skills.
Education and Experience Requirements:
Minimum of 2 years of Guest Service
Golf Course Maintenance
Winter Haven, FL job
Lake Ashton Golf Club is excited to announce the exceptional career opportunity of Golf Course Maintenance. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the clubs managed by Troon.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
* Performs ground maintenance tasks: mow greens, tees, fairways and roughs
* Safely operate motorized vehicles with Standard transmissions
* Operate Weed-eaters, and blowers
* Edge and trim and rake bunkers
* Has advanced experience setting cups and preparing course for play
* Plant trees and shrubs, maintain flower beds, weed control, and leaf removal
* Fertilizes, prunes trees and shrubs; cut, roll, lay and water sod; install, and maintain sand bunkers
* Repairs potholes
* Trash/litter removal
* Perform Light irrigation duties (hand water, clean heads, make repairs
* Snow and Ice removal
* Other duties to be assigned
SUPERVISORY RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, and technical procedures. Ability to print and speak simple sentences.
Math Skills
N/A
Reasoning Ability
Ability to apply common sense understanding to carry out simple one or two step instructions. Ability to deal with standardized situations with only occasional or no variables.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
No specific vision abilities required by this job. The employee is regularly required to walk, stand, reach with hands and arms, and sit. The employee will occasionally be required to lift up to 50 pounds and regularly be required to lift up to 10 pounds.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work area is a typical golf course setting. The noise level in the work environment is usually moderate. This incumbent will be working outdoors.
Camp Counselor
Orange Park, FL job
Essential Duties: To enhance the campers experience, while taking responsibility for their well-being and needs. As a counselor you will be implementing camp programs (including chaperoning specialty camps, field trips, physical activities, daily living skills, health, safety and events).
Responsibilities:
* Assume responsibility of safety of the
* Follow camp objectives, rules, policies, guidelines and daily
* Assist staff with all camp
* Serve as a positive role model for
* Create new activities and
* Show a genuine interest in the
* Problem-solve through situations and seek assistance when
* Maintain the recreation/camp center up to Eagle Landing
* Welcome all club
* Be punctual and
* Participate
* Enhance and teach skills to the campers.
* Attend scheduled meetings and
* Arrive on time and with a positive
* Follow
* Work to ensure all youth are comfortable, safe and feel that they are
* Perform all other assigned
* Know camper's location at all
* Enjoy the fun summer events!
Qualifications:
* Exhibit characteristics of: Leadership, enthusiasm, patience, self-control, maturity, responsibility, great social skills, integrity and a positive attitude.
* 18 years of
* Desire to work with
* Ability to assist in teaching an
* Ability to accept guidance and supervision from
Hiring Process and Requirements:
* Application
* Interview
* Background
* Attend training dates prior to
* CPR/1st Aide
* Lifeguard certification (recommended).
Golf Course- Starter/Marshal
Palm Beach Gardens, FL job
Job Description
Primary role is to ensure an orderly flow of play onto the golf course while enforcing all club rules and providing assistance to Members and Guests in order to keep play at an even flow. Responsible for providing the highest level of professionalism and customer service for our Members and Guests on the course. This position reports directly to the Director of Golf or Head Golf Pro and indirectly to all Golf Professionals.
Day to Day:
• Provide efficient and friendly customer service by displaying the Three Steps of Service as Members and Guests play golf.
• Ensure the flow of play onto the golf course is maintained in an orderly fashion and in accordance with tee times and club regulations to avoid gaps when players are late for their tee time during busy play hours.
• Assist Members and Guests in finding an appropriate game.
• Maintain a sufficient supply of scorecards, pencils, tees and other necessities on hand at all times.
• Be on the course as scheduled, unless checking with the starters or other golf operations staff to report any incidents or situations that need attention.
• Assist Members and Guests whenever possible by providing suggestions on proper golf course etiquette.
• Responsible for enforcing all club rules as they pertain to the golf course.
• Maintain a polite manner whenever a Member or Guest is approached with a violation.
• Assist Members, whenever possible, by looking for lost balls, and providing rides, if desired.
• Repair ball marks whenever possible, fill divots with topsoil and pick up loose articles on the golf course while straightening cart guidance ropes and their supports.
• Assist and coordinate services with other golf operations staff including Outside Services, Range Attendants, Cart Attendants, etc., to ensure seamless and efficient services for all Members and Guests
Be informed to let Members and guests know of Club services, features, upcoming events and specials available in the Golf Shop.
• Ensure all daily assignments are completed in their respective areas, to meet Club standards (i.e., no trash/debris on course, supplies are restocked, signage is neat, etc.).
• Assist fellow Employees, Members and guests to ensure delivery of the Three Steps of Service without being directed. Be aware of team members and the environment and participate as a member of the team.
• Notify supervisor of Member/Guest complaints at the time they occur. Resolve customer complaints as soon as possible.
All the other stuff we do:
• Because of the fluctuating demands of the Club's operation, it may be necessary that each Employee Partner to perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
• Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
• Responsible for demonstrating good teamwork.
• Professional, impeccable appearance maintained by self and all private event personnel.
• Take initiative to solve problems, utilizing all available resources including regional and corporate staff.
• Responsible for maintaining good conduct and safe working habits while in all areas and assuring others are acting safely.
• Attendance at daily line-up and participating as requested.
Education & Experience:
• A high school diploma, GED, or equivalent, is required.
• Customer service experience. Basic Golf Knowledge Required.
• You can be trusted to maintain confidentiality of all proprietary Company information and sensitive employee matters, except as expressly authorized by the Company.
• You always perform at the highest level of ethical work standards.
• You are comfortable working in both indoor and outdoor environments with frequent exposure to
extreme hot or cold temperatures and humidity.
Physical Requirements:
Sitting, standing, walking, driving, exposure to temperature changes, dust, fumes, or gases,
squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending,
lifting/carrying/pushing/pulling up to 100 lbs on occasion, folding/unfolding, talking, hearing,
and seeing.
Primary tools/equipment used in this position and approximate weight:
• Golf Clubs & Bag 40 - 50 lbs
• Merchandise 5 - 30 lbs
Attendance Requirements for this position:
Attendance Requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines of the position, including weekends and/or holidays.
Power Washer/ Exterior Cleaner
Davenport, FL job
Exterior Commercial Cleaner, Part Time We're hiring a Part Time Exterior Commercial Cleaner at Oasis Club! This role is going to spend a majority of time doing outdoor cleaning such as power washing. Whether you're just kickstarting your career or have a long-standing passion for hospitality and working with people, there's an exciting new opportunity for you at Oasis Club. Gain first-hand, in-depth customer service experience and engage with travelers from all over. Whether you're in need of a part-time side hustle or just starting out, this is the perfect opportunity to seize the moment and develop lasting skills and relationships.
Ideal candidates have a genuine passion for service. As a Housekeeping Aid, you will be responsible for providing incredible guest service and member experiences through daily cleaning services. Beginners are welcome - previous experience is not required for the position.
Ideal candidates have flexible schedules with availability to work weekends, nights and holidays.
Our team has made a conscious effort to ensure strong protocols are in place to keep you and our patrons safe, so you can focus on the customer experience, camaraderie, and management.
For more information on our open opportunities, apply today!
Duties include: Power washing pool deck and exterior buildings on overnight shifts between 9pm and 9am.
Responsibilities
* Provide daily cleaning for all of the operation including but not limited to: offices, public spaces, drinking fountains, kitchen, and restroom facilities
* Perform light cleaning and heaving cleaning including but not limited to: window washing, furniture
* polishing, dusting, vacuuming, sweeping, floor cleaning and polishing, emptying of trash cans and ashtrays
* Identify and report to supervisor when supplies are needed
* Incorporates safe work practices in job performance
* Regular and reliable attendance
* Performs other duties as required
Education and Experience Requirements
* High school diploma or general education degree (GED); or one-month related experience and/or training; or equivalent combination of education and experience
* Ability to read and speak English may be required in order to perform the duties of the job
Working Conditions
* Frequently stands, walks and sits
* Regularly uses hands, pushes, pulls, reaches with arms and hands, talks and listens
* Occasionally climbs, balances, stoops, kneels, crawls, crouches
* Regularly lifts up to 75 pounds
* Occasionally works in outdoor weather conditions
* Frequently works with cleaning supplies and chemicals
* Noise level is moderate
About Troon
Troon started as one facility in 1990 and has since grown to become the world's largest professional club management company. We offer careers around the world at all levels of golf operations, opportunities for professional development, growth opportunities and a comprehensive benefits package. Our goal is to create extraordinary guest and member experiences through personalized service, consistency, and uncompromising attention to detail. For more information about the Troon Experience, please visit ***********************