RPYCC jobs in Boca Raton, FL

Job Description Responsible for selling merchandise as well as ticketing it and displaying it in the Golf Shop or other resort retail outlets. Welcome all customers with enthusiasm and assist them with their merchandise needs in a fast-paced environment. Provide the highest standards of service to all resort guest and club members and accurately ring up charges at the register. This also includes proper cash handling procedures as well as making sure that all standards of operations are being met. Focus your attention on Members and guests needs and remain calm, professional, and courteous at all times, even when under pressure. Assist Director of Retail with inventory controls, checking-in merchandise in accordance with procedures, organization of storage and display areas. Keep up inventory levels of constantly stocked items (i.e. Golf balls, Gloves, Hats, Socks, Apparel, etc…) and share merchandise needs with Director of Retail. Follow up on all special orders making sure customers are aware of the receipt of their orders in accordance with established procedures. Perform close of business functions following guidelines and procedures established by the Club. Responsible for seeing that daily assignments are completed in their respective areas, to meet Club standards (i.e. orderly/organized work areas, straighten/arrange entry area, picking up trash/debris, etc.). Assist fellow Employee Partners, Members, and guests to ensure delivery of exceptional service without being directed. Be aware of team members and the environment and participate as a member of the team. Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recover, any complaints as soon as possible. OTHER ACCOUNTABILITIES: Because of the fluctuating demands of the Club's operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed or pick up schedules in other retail outlets throughout the resort. Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job. Ability to communicate effectively with proper grammar. Ability to work well under pressure, coordinating multiple tasks at any given time. Attention to detail. Teamwork and Collaboration. Flexibility. Responsible for maintaining good conduct and safe working habits while in all areas and assuring others are acting safely. Wearing a clean and neat uniform that follows property uniform standards daily. POSITION REQUIREMENTS Customer service experience required. Previous Retail experience preferred. High school diploma, GED, or equivalent preferred

Job DescriptionPOSITION OBJECTIVE Performs administrative duties consisting of but not limited to soliciting business for Home Rental Owners and potential renters, processing contracts and lease agreements, and responsible for maintaining accurate program information files and excel sheets. Must oversee office phone calls and daily logs/record keeping as well. ESSENTIAL JOB FUNCTIONS Include the following. Other duties may be assigned. Complete knowledge of program outline, details, and home descriptions for effective promotion and communication. Must learn Visual One management system to ensure all reservation and contract information is accurate and correct; along with deposit and escrow totals. Receiving home owner and rental inquires and maintaining daily logs while forwarding home owner leads to Director for follow up. Assists the Director with scheduling rentals, generating contracts, and showing homes to potential renters. Collaborates with maintenance and housekeeping vendors to schedule and communicate any housekeeping, maintenance, or front office needs/support. May be asked to visit rental homes to troubleshoot any issues and report back afterwards. Assisting the Director with maintaining and updating the Home Rental Website and increasing traffic through creative marketing, SEO optimization, and social media efforts. Learning Wordpress will be required for the position and training will be provided. Develop and maintain first class owner relations through preemptive communication efforts. Assist the Director with investigating any potential guest issues within the resort and individual home rentals and delivering quick and efficient guest recovery efforts. Collaborate with the Membership Sales team to drive and promote all levels of PGA National Club memberships for home owners entering the Home Rental Program or Home Rental guests. Complete and submit reports, forms and other paperwork as required. QUALIFICATIONS Education, experience, and hospitality background. College degree is preferred with at least 2 years' experience within a property management, hotel, or resort environment. Passion for Real Estate preferred. Must be able to multitask and be organized. The position requires physical mobility for various activities involved from time on the computer and phone, to actively directing guests to home rental locations, and meeting with home owner leads if necessary. Organizing data is critical for effective follow up and maintaining historical records. Excel in guest relations, owner relations, and communication skills. Must display a friendly personality of trust and credibility when dealing with potential home owners and renters. Proficient working knowledge of all basic computer programs including Microsoft Office, Excel, Access, Publisher, and Internet. REQUIRED SKILLS AND ABILITIES Must have the ability to communicate in English. Maintain a professional appearance and manner at all times. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Must be able to receive instructions and communicate progress of work assignments. LANGUAGE SKILLS Excellent verbal communication skills. Ability to communicate and work well with fellow employees and other departments. Maintain a presentable appearance, behavior and manner at all times. Ability to manage multiple tasks effectively. REASONING ABILITY Ability to apply common sense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Job DescriptionPOSITION OBJECTIVE Reports to Security Director. Guards property against fire, theft, vandalism and illegal entry by performing the following duties. This is for the Overnight Security Officer Position. ESSENTIAL JOB FUNCTIONS Patrols, periodically, buildings and grounds of establishment or work site. Examine doors, windows and gates to determine that they are secure. Warning violators of rule infractions, such as loitering, smoking or carrying forbidden articles, and expelling people engaging in suspicious or criminal acts. Inspect equipment and machinery to ascertain if tampering has occurred. Watches for and reports irregularities such as fire hazards, leaking water pipes and security doors left unlocked. Observes departing personnel to guard against theft of company property. Sounds alarm or calls police or fire department by telephone in case of fire or presence of unauthorized persons. Permits authorize people to enter property. Registers at watch stations to record time of inspection trips. Records data such as property damage, unusual occurrences and malfunctioning of machinery or equipment. Regulates vehicle and pedestrian traffic at entrance to maintain orderly flow. Promotes good rapport with owners. Must be able to work a flexible schedule including day/evening/night shifts, weekends and holidays EDUCATION/EXPERIENCE Security officers must meet Florida State requirements. Two or three years of previous security, military or law enforcement experience is required. Trade school or an A.A. in a relevant field is desired. High school diploma or equivalent is required. On the job training and career development courses are offered. REQUIREMENTS Ability to read, analyze and interpret technical procedures, or governmental regulations. Ability to write reports. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public. Excellent communication skills - writing; telephone and listening. PHYSICAL DEMANDS Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift. Hearing and visual ability to observe and detect signs of emergency situations. Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property. Ability to grasp, lift and/or carry or otherwise move goods weighing a maximum of 50 lbs. Sufficient manual dexterity in hands. Ability to climb stairs and ladders at a rapid pace.

Job Description Summary: Assist with supervising the front office area while maintaining data on room occupancy, and communication with Sales, Housekeeping and Catering concerning arrivals and departures. Essential Job Functions: Include the following. Other duties may be assigned. Supervise all Front Desk Agents, Bell, PBX, Front Office Supervisors, Guest Relations Dept, and Valet Dept. Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Respond to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business. Create and post all Front Office associate schedules. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers. Prepare reports and assist in overseeing the Front Desk & Guest Services Upsell & Inventive Programs to maximize revenue. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for Front Office associates and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Comply with attendance standards and be available to work on a regular basis. Perform any other job-related duties as assigned by Director of Front Office. Diplomatically handle guest complaints in the absence of the Director of Front Office, including situations that arise when hotel is oversold, irate guests, etc. Required Skills and Abilities: Full-Time Management position that requires a flexible schedule and the ability to work day/night shifts, weekends, and holidays. A varied schedule. Must have the previous experience in hospitality Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Ability to access and accurately input information using a moderately complex computer system. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Education and Experience: High School Diploma plus some college, previous front desk / guest service experience in a supervisory capacity. Reservation knowledge is helpful. Language Skills: Excellent service skills including etiquette and ability to work with the public. Knowledge of communications skills, organization skills, ability to deal with diverse clientele, golf knowledge. Reasoning Ability: Ability to solve problems and deal with a variety of variables in situations where only limited standardization exists. Ability to provide and interpret a variety of instructions furnished in written, oral, diagram or schedule form. Other Skills and Abilities: Ability to communicate and work well with fellow employees and other departments. Maintain a presentable appearance, behavior and manner at all times. Ability to process administrative work. Ability to manage multiple tasks effectively. Physical Demands: While performing the duties of this job, the employee is regularly required to stand, sit, walk, bend and use hands to finger, handle or feel objects, tools or controls. The employee is frequently required to talk or listen. The employee frequently is required to use hands to grab, move, lift, or feel objects, and use telephone, computer, and copier machine.

Job DescriptionPOSITION OBJECTIVE The Director of Catering and Conference Services is the champion of the resort's catering, meetings and events experience. Applicants must possess at least 5 years of catering and convention services experience and 3 in a leadership role in a similar or bigger size catering and conference Services department dealing with guests in the luxury space. As a critical and key leadership role within the catering and meetings and events team, the Director of Catering & Conference Services is responsible for working effectively with other hotel departments to create a community of best practices for a seamless catering and meetings experience. They are an essential point of continuity, and an expert partner for the Meeting Planner through all stages of their experience, taking a proactive approach and building long term relationships. Responsible for leading the efforts of the catering and convention services team as well as detailing and facilitating large events and ensuring a high degree of customer satisfaction, generating increased revenues, expanding market share, and nurturing return business. ESSENTIAL JOB FUNCTIONS Handles one or more Catering & Conference Services market segments based on the need of the resort and/or instructions from senior management. In that role, the Director of Catering & Conference Services will actively handle the representation, selling and servicing of catering events or groups at the resort. Completes forecasts, plans, and productivity reports for senior management. Participates in the preparation of annual departmental operating budgets and financial plans. Monitors budget and up-sell products and services while managing departmental costs and waste. Negotiates pricing of catering, function space, and hotel services within approved departmental booking guidelines. Ensures that all special arrangements-Food and Beverage, Audio Visual, and other requests are properly documented on BEO's and signed by an authorized representative. Attends pre-conference meetings with clients and pertinent departments to confirm all relevant details are communicated. Understands and responds to all guest needs and requests in a timely and professional manner. Acts as a liaison between hotel and groups, ensuring meeting space is appropriately set up, and handling any special client requests and activities on or off-site. Creates group resumes sheets which detail group purpose, room/suite block/pickup, rates and special negotiations, VIP's, meeting and recreation agenda, AV, accounting, and all special instructions to operational departments of hotel. Plans all group food and beverage events, including assistance with menu selection, decorations, entertainment, and audio visual. Addresses unexpected problems as they arise to make sure that the events go as planned. Attains pre-set monthly revenue goals for catering and banquet departments, as determined by senior management. Meets clients upon arrival and introduces them to key hotel staff. Creates Banquet Event Orders that include information for each groups' meeting and food and beverage functions. Communicates last-minute changes in group functions to hotel staff and ensures satisfactory follow-up. Plans and direct pre-convention meetings, as requested by client. Leads weekly group evaluation meetings, as needed, ensuring that other hotel departments understand their roles in upcoming group programs, and reviewing past performance for groups which have checked out. Follows all policies and procedures. Consistently offer professional, friendly and engaging service Direct and manage all activity related to the office, ensuring all service standards are followed Responsible for all catering & Conference Services team members; from booking to execution and conference services from the time a contract becomes definite to execution Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business. Conduct site inspections as required. Develop annual business plans for the department in conjunction with the Director of Sales and Marketing or other senior management executives Ensure that function bookings, group resumes and event contract are prepared and distributed accurately and efficiently Ensure meeting and function rooms are properly maintained at all times liaising with food and beverage outlets regarding reservations and flow of clients Work closely with the Sales & Marketing team to prepare monthly forecasts Balance operational, administrative and Colleague needs Follow departmental policies and procedures Follow all safety policies Serve on the Leadership Committee Maintain Delphi and all operational communications Continuously trains and develops staff QUALIFICATIONS REQUIREMENTS Must be revenue-focused driven and have the capacity to monitor forecasts and business booking pace Flexible work hours to include weekend and holidays in order to meet the demands of a 24-hour operation At least 5 years of experience in catering & Conference Services Strong leadership skills to inspire and drive the team to achieve results Good capacity to create and maintain excellent client relationships and to look for new business opportunities Capacity to permanently innovate the catering product and to ensure that all revenue streams are maximized Should lead by example, fosters trust within the team and the hotel in general A depth of Catering/Conference Service experience plus a strong F&B operation Previous leadership experience within a similar role required Computer literate in Microsoft Window applications and relevant computer applications required Strong interpersonal and problem-solving abilities. Highly responsible & reliable Ability to focus attention on guest needs, remaining calm and courteous at all times Relevant related college education (preferable) SKILLS AND ABILITIES Language Skills: Excellent service skills including etiquette and ability to work with the public. Knowledge of communications skills, organization skills, ability to deal with diverse clientele, golf knowledge. Reasoning Ability: Ability to solve problems and deal with a variety of variables in situations where only limited standardization exists. Ability to provide and interpret a variety of instructions furnished in written, oral, diagram or schedule form. Other Skills and Abilities: Ability to communicate and work well with fellow employees and other departments. Maintain a presentable appearance, behavior and manner at all times. Ability to process administrative work. Ability to manage multiple tasks effectively. PHYSICAL DEMANDS While performing the duties of this job, the employee will be sitting for extended periods of time answering and sending emails. Might regularly stand, walk, and talk. The employee frequently is required to use hands to grab, move, lift, or feel objects, and use telephone and copier machine.

Job Description Summary: Administer massage and body services to guests within the established guidelines of the PGA National Resort. Essential Job Functions: Include the following. Other duties may be assigned Administer massage and body services to guests within the established guidelines of the PGA National Resort. Prepare and maintain equipment and inventory supplies daily. Prepare and maintain massage and body treatment areas daily. Keep guests as physically and emotionally comfortable as possible while performing services. Maintain safety and cleanliness of equipment and facility according to the PGA National Resort standards. Sale of retail products. Guest satisfaction. Drape guest with towels, exposing only body part being worked on. Escort guest to and from the locker room. Assist other departments within the Spa whenever necessary. Stay updated in profession. Assist in developing new services and improving current ones. Performs special projects delegated by management. Candidate must have the ability to work varying shifts, including evenings, weekends, and holidays. Qualifications: High school diploma or equivalent required. 600 hours from a Florida Board of Massage approved school. Current Certification / License: Current Florida massage therapy license, CPR and First Aid. Special certifications a plus (shiatsu, reflexology, cranial sacral, aromatherapy, neuromuscular). Language Skills: Excellent Guest Service skills including etiquette and ability to work with diverse clientele. Knowledge of communications skills, organization skills, ability to deal with diverse clientele. Ability to effectively communicate with all departments, regular communication with Director of Spa, all Spa managers and all Spa and salon professionals. Ability to maintain a high level of service and discipline within all Spa departments. Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only a limited standardization may exist. Ability to interpret a variety of instructions furnished in written, oral, or schedule form. Physical Demands: Exerting up to 10-20 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Work involves a lot of sitting, walking, and standing. Work Environment: This job operates in a professional spa environment.

Job Description Summary: Responsible for all aspects of managing the kitchen and kitchen personnel, ensuring the quality preparation of all menu items and proper handling/storage of all food items in accordance with standards. Coordinate the purchase of all food and maintain menus, maintaining approved food costs and labor costs. Essential Job Functions: Include the following. Other duties may be assigned. Maintain complete knowledge of and ensure associate compliance with all departmental/hotel policies and procedures. Train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Establish the day's priorities and assign production and preparation tasks for staff to execute. Create daily menu specials and receive feedback from Restaurant Chef. Review banquet event orders and make note of any changes. Communicate both verbally and in writing to provide clear direction to staff. Take physical inventory of specified food items for daily inventory. Requisition the day's supplies and ensure that they are received and stored correctly. Communicate needs with Purchasing and Storeroom personnel. Ensure quality of products received. Meet with the Executive Steward on a weekly base to review equipment needs, banquet plate up assistance, cleaning schedule/project status, health/safety and sanitation follow up. Ensure that staff report to work as scheduled; document any late or absent employees. Ensure that each kitchen work area is stocked with specified tools, supplies and equipment to meet the business demand. Ensure that recipe cards, production schedules, plating guides, photographs are current and posted. Ensure that all staff prepares menu items following recipes and yield guides, according to department standards. Monitor performance of staff and ensure all procedures are completed to the department standards; rectify deficiencies with respective personnel. Observe guest reactions and confer with service staff to ensure guest satisfaction. Conduct frequent walk throughs of each kitchen area and direct respective personnel to correct any deficiencies. Ensure that quality and details are being maintained. Assist the Restaurant Chef in menu development and execution. Work with catering department to ensure guest satisfaction and exceeding/meeting guest expectations. Review sales and food cost with the Restaurant Chef to ensure the department is meeting budgeted costs. Ensure that excess items are utilized efficiently. Oversee and direct training of new hires in specified phases of the kitchen operation. Maintain an on-going training program for existing staff. Back to basics training maintained. Maintain hotel policies and standards. Perform any other job related duties as assigned. Comply with attendance rules and be available to work on a regular basis Required Skills and Abilities: Must have the ability to communicate in English. Self-starting personality with an even disposition. Requires a flexible schedule and the ability to work day/night shifts, weekends, and holidays. A varied schedule. Able to attend scheduled meetings by the Resort Executive Chef and F&B Directior if required. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co-workers with their job duties and be a team player. Ability to transport cases of received goods to the work stations; pots and pans of food from storage/prep areas to the serving line. Ability to work with all products and food ingredients involved. Ability to operate, clean and maintain all equipment required in job functions. Ability to apply basic supervisory skills to plan, organize, direct, coach, train and discipline, as necessary. Ability to ensure security of kitchen access, products and hotel property. Ability to operate with stress, time constraints, physical activity and continuous walking. Education and Experience: Must have a Culinary School degree with formalized training in all aspects of food preparation in a high volume, fine hotel and resort property. A minimum of five years experience in food preparation management in a multiple outlets in a hotel resort with high volume turnover. Other Skills and Abilities: Menu planning and execution of menus and costing. Possess knowledge of culinary arts, food & beverage service, hospitality, and business. Possess organizational skills that result in accurate, timely and thorough work. Ability to effectively and efficiently manage daily operations and resolve operational problems. Language Skills: Excellent verbal communication skills. Ability to communicate and work well with fellow employees and maintain a presentable appearance, behavior and manner at all times. Ability to manage multiple tasks effectively. Ability to read all menus and promotions. Reasoning Ability: Ability to apply commonsense understanding to carry out detailed written or oral instructions. Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Physical Demands: While performing the duties of this job, the employee will be required to stand for extended periods of time sometimes in the same place. The job will entail constant communication at all times to communicate where you are and to communicate the task at hand. The job will require you to use your hands constantly for cutting, grabbing, lifting, washing, touching, sensing and holding items. You will be required to walk often at a safe pace. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 50 pounds. Must be able to withstand high temperatures behind the line. Work Environment: Work is generally performed in a Restaurant kitchen setting high noise level, heat, fumes and steam. Might walk in and out from the cooler.

Job DescriptionPOSITION OBJECTIVE Responsible for providing a safe and effective exercise environment for club Members/Guests through supervision of exercise programs, education of the Members/Guests in exercise and a focus on establishing a personalized program of exercise for each Member/Guest. Also responsible for promoting the facility and the club, while providing the Three Steps of Service to the Members and guests of the club. ESSENTIAL JOB FUNCTIONS To provide supervision of the exercise and fitness areas of the club, including assisting Members/Guests with their exercise and fitness programs. To evaluate Member/Guest fitness needs and provide the appropriate exercise program for meeting those needs, including providing personal instruction if necessary. To connect Members to other Members through ongoing contact with the Members and promotion of club activities, including warm welcomes, magic moments, and fond farewells by connecting with each Member in the facility. Conduct new Member Fit Start appointments in accordance with club standards and track accordingly. Update fitness activities and programming on web page and/or Member communication board, as applicable. Responsible for daily processing of all accounting procedures around personal training and or group session(s) accurately. Responsible for submitting monthly forecasts for expected sessions, Fit Starts and New Client goals. Promote the facility amenities, programs and the Club while maintaining a high level of professionalism and service that aligns with the values, philosophies, and standards of the club. This includes being in club-approved uniform and nametag. Maintain current fitness-related certifications including CPR/AED and actively seek new education opportunities that are presented through Invited partnerships Maintain a schedule of availability that is current and update as needed to ensure accuracy Responsible for seeing that daily assignments are completed in their respective areas, to meet Club standards and as communicated in the Star Service FOCUS expectations (i.e. orderly/organized work areas, straighten/arrange entry area, picking up trash/debris, etc.). Assist fellow Employee Partners, Members, and guests to ensure delivery of the 3 steps of service without being directed. Be aware of team members and the environment and participate as a member of the team. Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recover, any complaints as soon as possible. EDUCATION/EXPERIENCE 1+ year experience as a Fitness Trainer High school diploma, GED, or equivalent required, College Degree in health, fitness, or recreation related field preferred Certification in CPR, First Aid and AED as well as being a certified group exercise instructor with AFAA or ACE TPI Certification REQUIREMENTS Responsible for demonstrating good teamwork. Professional, impeccable appearance maintained by self and all private event personnel. Take initiative to solve problems, utilizing all available resources including regional and corporate staff. Responsible for maintaining good conduct and safe working habits while in all areas and assuring others are acting safely. Attendance at daily line-up and participating as requested. PHYSICAL DEMANDS Sitting, standing, walking, driving, exposure to temperature changes, dust, fumes, or gases, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying/pushing/pulling up to 100 lbs on occasion, folding/unfolding, talking, hearing, and seeing.

Job Description Summary: To clean, transport and store all China, glassware and silverware. Maintain cleanliness in all kitchen areas and back dock. Essential Job Functions: Include the following. Other job duties may be assigned. Maintain sanitation and cleanliness of all areas of the dish room, kitchen aisle, and dock area. Break down trays, set up dish machine, wash dishware, and sort and store all clean China, glass and silver using proper procedures. Empty trashcans and wash inside and outside. Thoroughly clean dock area and dumpster. Break down dish machine and clean inside and outside. Clean all breakdown tables. Clean tile walls and baseboards. Must be able to work a flexible schedule including day/night shifts, weekends and holidays Physical Demands: While performing the duties of this job, the employee is regularly required to stand, walk, bend and use hands to finger, handle or feel objects, tools or controls. The employee is frequently required to talk or hear. Must have the ability to lift 50 pounds chest high, able to twist left to right, and have good hand-eye contact. Must be able to withstand high temperatures in the workplace. Work Environment: The duties of this position are primarily performed in indoor climate conditions. A lot of movement and noise happening.

Job DescriptionPOSITION OBJECTIVE Working in our Reservation Call Center are outgoing, self-motivated, organized, detail oriented, quick learners, and have positive attitudes. They assist our guests with planning their entire visit by promoting all PGA National Resort offerings. Answering guest inquiries regarding various resort amenities-guest rooms, dining, spa services. Additionally, the Agents have the opportunity to participate in a lucrative incentive plan. ESSENTIAL JOB FUNCTIONS Answering incoming phone calls and assisting guests with any inquiries regarding resort, spa and tee time offerings. Complete initial and ongoing training programs required. Providing information about local features, such as shopping, dining, nightlife, and recreational destinations. Apply professional sales techniques using approved conversation flow guidelines. Maintaining current knowledge of all resort and spa offerings and hours of operation. Upselling resort rooms and spa services Coordinating with other departments in order to ensure a “Championship Experience” to all guests. Maintain data entry accuracy and attention to detail with systems. Ability to progress through various training levels. Meet department and individual metrics (such as revenue, conversion, and quality standards). Ability to handle escalated or complex calls, while striving for the highest level of customer service. Selling gift cards. In this role the ideal candidate will be responsible for the group reservation process including creation of group blocks, monitoring of cut-off dates and contract terms, extensive data entry, communication with group contacts, meeting planners and provide Sales and Convention Service teams one reservations point of contact, attendance at the pre-convention meetings. Knowledge of iHotelier, Ring Central, Travel Click, Visual 1 Agilisys, HMS, Delphi, IDeaS, Spa Soft and Canary helpful. A flexible schedule may be required to include weekends, holidays, and various shifts. EDUCATION/EXPERIENCE High school diploma or equivalent required. Hospitality or call center experience in a fast-paced, high volume, service environment. Strong customer experience required. Candidate must have the ability to speak, read and write English fluently, bilingual a plus. Strong computer skills. Experience with Navis, Opera, Synxis and Open Course system a plus. OTHER ABILITIES Excellent verbal communication skills. Ability to communicate and work well with fellow employees. Excellent communications skills, organization skills and time management required. Ability to manage multiple tasks effectively. Ability to apply commonsense understanding to carry out detailed written or oral instructions respectfully. Ability to deal with problems involving a few concrete variables in standardized situations. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Ability to communicate and work well with fellow employees and other departments. Maintain a presentable appearance, behavior and manner at all times. PHYSICAL DEMANDS While performing the duties of this job, the employee will be sitting for extended periods of time answering and sending emails. Might regularly stand, walk, and talk. The employee frequently is required to use hands to grab, move, lift, or feel objects, and use telephone and copier machine

Job DescriptionPOSITION OBJECTIVE Administrative duties for Housekeeping Department, and Activities Department, duties to include payroll reports, weekly inventories for guest supplies and cleaning chemicals, weekly purchase orders, monthly reports for club cottage labor, daily work orders, daily monitoring of laundry bills (guest and employees), typing and filing. ESSENTIAL JOB FUNCTIONS Pick up key at the security gate in the morning and open housekeeping offices. Using computer printouts, process worksheets for room attendants, housemen, public attendants, and supervisors. (forms attached) Run the following reports: 2-room status reports for the engineering department. 2 supervisor reports (one for room service and one for supervisor distribution) VIP in-house report VIP arrival report Guest arrival report Guest special request report Log all special requests on the log sheet for completion and follow-up. Using room attendant sheets, log special projects to be completed that day. Answer phones using phone etiquette techniques. Attend pre-shift meetings with room attendants. Follow up on all guest requests for completion within fifteen minutes when possible. Follow up with operator on completion for all PGA GUEST REQUEST. Keep strong communication with the front office regarding rush rooms, vacant clean rooms, VIPs, site inspections, and showrooms. The dispatcher is responsible for maintaining computer status accurately. File attendant worksheets and shift paperwork at the end of each shift Follow up with engineering on any requests for repair made by room attendants. Keep control in the storage rooms to ensure they are locked properly and the supplies are secure. Take inventory on a weekly basis and provide a list of merchandise that needs to be ordered. Scheduling, Payroll, Purchasing, Supplies inventory, Bookkeeping The employee will use the appropriate terminology when using the radio or beepers. They are responsible for dispatching and receiving calls from engineering and housekeeping. When using the radio, state clearly who you are and whom you are trying to reach. (For example: Housekeeping to Engineering (E2), come in please.) When speaking over the radio speak clearly and slowly. After pressing the transmit button, wait two seconds before you start speaking or the beginning of your message will not be heard. When giving out information, state your message twice to avoid confusion and give each number of the room individually. (For example: Room ten twenty-four needs extra towels. Please bring towels to rooms one zero two four.) At the end of the message, wait to hear a reply from the person you have just spoken with so that you can be sure they heard your message. “10-4” means that they have received and understood your message. A reply of stand-by means that the person is busy and cannot receive your call now, you would need to wait until they reach you to repeat your message. When someone is calling you over the radio, respond to him or her by saying, “This is housekeeping, go ahead.” After you have received and understood their message, respond with “10-4” to ensure your calling party that you got their message. Remember that when using the radio or paging system, hotel guests may be able to hear the transmissions, so always be professional. EDUCATION/EXPERIENCE High school diploma or equivalent; or one to three months related experience and/or training; or equivalent combination of education and experience. Experience in Office Microsoft Word, Excel, and PowerPoint is required. OTHER SKILLS Ability to read and comprehend simple instructions, short correspondence and memos in English. Must be able to work a flexible schedule including day/night shifts, weekends and holidays. Specific vision abilities required by this job include close-distance color vision and the ability to adjust focus. Constantly moving objects in and out of the laundry machines. Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle or feel objects, tools or controls. The employee frequently is required to talk and listen. Ability to grasp, lift, carry or otherwise move materials weighing up to 75 lbs. Ability to walk through the resort, bend, stoop and reach. WORK ENVIRONMENT The duties of this position are primarily performed in indoor climate conditions. A lot of movement and noise happening.

Job DescriptionPOSITION OBJECTIVE Coordinates and supervises the execution of all banquet functions to ensure that all services, menu items and activities requested/indicated on the Banquet Event Order are provided. ESSENTIAL JOB FUNCTIONS Coordinates and supervises the execution of all banquet functions to ensure that all services, menu items and activities requested/indicated on the Banquet Event Order are provided. Direct, control, and organize the Banquet Department in order Make sure that the Banquet Department has all the equipment needed to service and to ensure they are maintained and operational at all times. Ensure the flow of communication, harmony, teamwork and productivity within the department. Organize new hire and associate training programs, resolve associate concerns, hire new staff, and evaluate team member performance on daily, weekly and annual basis. Monitor budgets and payroll records, and review financial reports to ensure that expenditures and staffing levels are aligned with the hotel / company requirements. Ensuring legal, health and safety obligations for Food and Beverage. Forecast food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned prior to the banquet event. Schedule and coordinate Banquet events, attend and implement pre-meal meetings Attend Pre-conference and daily BEO meetings. Ensures appropriate setup of functions. Oversees functions flow smoothly and trouble free Follows up with the Captains to assure daily responsibilities are completed. Investigates and resolves challenges regarding food quality, service, or meeting space. Implements a recognition program throughout the operation. Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities. Spend sufficient enough time on the floor to observe and collect data to improve daily service. Recognize, coach and give immediate feedback. QUALIFICATIONS Full-Time Management position that requires a flexible schedule and the ability to work day/night shifts, weekends, and holidays. A varied schedule. Higher Education with a minimum of college degree in Hospitality or Business Diploma. Exceptional knowledge and understanding of various banquet and food service techniques standards. Effective leadership, management, organizational and communication skills. Ability to multi-task in a high paced environment. Be able to make quick decisions and possess good judgment under pressure. Excellent business communication and interpersonal skills. Microsoft Office (excel, word, power point), micros, Delphi SKILLS AND ABILITIES Language Skills: Excellent verbal and written communication skills. Reasoning Ability: Ability to apply commonsense understanding to carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Other Skills and Abilities: Ability to communicate and work well with fellow employees and other departments. Maintain a presentable appearance, behavior and manner at all times. Ability to process administrative work. Ability to resolve guest and employee conflicts. Ability to manage multiple tasks effectively. PHYSICAL DEMANDS While performing the duties of this job, the employee regularly is required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or listen. The employee frequently is required to walk. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl. The employee must occasionally lift, push, carry, pull, or move up to 50 pounds. Repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift. WORK ENVIRONMENT Work is generally performed in kitchen areas, banquet areas (indoor and outdoor), and various food and beverage venues with exposure to heat, fumes and steam.

Parkland is excited to announce the exceptional career opportunity of Assistant Golf Professional. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the clubs managed by Troon. Qualifications, Experience and Skill Requirements: Must have strong communication and interpersonal skills Must be coachable and have basic computer skills Must be dependable and have a strong work ethic Knowledge about the game of golf is required General Description of Duties and Responsibilities: Here at Parkland, our Golf Professionals pride themselves in maintaining high levels of visibility and engagement with our members and their guests. When acting as an "Inside" staff member Perform clerk/cashier like duties Responsible for processing customer reservations for guests of the golf course Provides customer service to arriving guests to help expedite check-in process Arranges and displays golf shop inventory as necessary and directed Collects green and cart fees (and other revenue) from guests and processes in the POS system as trained Assists in maintaining a clean, safe workplace Assists in reconciliation of accounts receivable charges to daily register at the closing of the day Ensure property and its amenities are secured daily Assist with set-up of equipment and golf carts Assist with set-up of golf tournaments in Golf Genius Perform related duties as assigned by Head Professional When acting as an "Outside" staff member Perform Starter/Ranger like duties Responsible for welcoming and greeting of guests and players in a friendly manner Explaining rules and course etiquette to all groups if needed Assist with the set-up and organization of the golf carts and equipment for any regular tee time starts or outing Facilitate orderly and timely pace of play of groups to prevent delays Answer all questions in a friendly manner. Keep a record of starting times and golf cart numbers for each group when necessary Ensure property and it's amenities are secured daily Perform related duties as assigned by Head Professional

Job DescriptionPOSITION OBJECTIVE The Spa Facilitator is responsible for maintaining the cleanliness, organization, and overall guest experience within the spa, locker rooms, pool area, and relaxation spaces. The Spa Facilitator plays a key role in supporting the daily operations of the spa and ensuring guests always receive Five-Star service. ESSENTIAL JOB FUNCTIONS Spa Operations Maintain cleanliness and presentation of the spa locker rooms, lounges, Rasul. Pool, and all common spa areas. Replenish amenities, towels, and supplies throughout the day. Greeting guests warmly, provide directions, and offer assistance in a courteous and professional manner. Ensure that all guests are consistently provided with Forbes Five-Star service and support. Address guests needs promptly and courteously; escalate concerns to management as needed. Support spa staff and providers with setup, breakdown, and restocking as necessary. Participate in group booking preparations as directed by spa leadership. Assist with special spa events and seasonal setup as needed. Systems and Maintenance Follow all Spa SOPs related to cleaning, stocking, and guest service. Report any maintenance concerns promptly to management. Support inventory control by notifying supervisors of low stock levels. Team Support Work cooperatively with fellow team members to ensure the spa operates smoothly. Follow daily, weekly, and monthly cleaning checklists. Communicate effectively with Spa Concierge, Technicians, and Management. Requirements The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk, use hands to finger, handle, or feel; must be able to lift and move up to 25 pounds. The employee must be able to see differences between widths and length lines such as those on graphs. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. EDUCATION/EXPERIENCE High School Diploma Previous Spa/Hospitality experience Customer care or relations experience WORK ENVIRONMENT Must be able to work effectively in a fast-paced, guest-facing environment. Ability to multitask and manage frequent interruptions. Must maintain a polished and professional appearance and demeanor. Must be available to work weekends, holidays, and varied shifts based on business needs.

Job Description The Spa Concierge is responsible for the reception area at the spa. Includes the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking appointments, checking the guest into the system and charging for services performed and products purchased. Duties and Responsibilities: Be on time for your shift. Properly open and close spa each day according to Standard Operating Procedures. Accurately book, change and cancel spa appointments. Acknowledge and greet everyone who enters and leaves spa facilities. Provide detailed descriptions of spa treatments, services, facility features and hours of operation. Utilize spa software with skill and proficiency. Maintain a Spa Desk Cash Box Answer the phone promptly and use the guest's name throughout the phone conversation. Actively promote the spa, treatments, services, and retail, as well as programs, promotions and/or discounts available. Maintain eye contact when addressing guests. Handle guests' questions and concerns professionally and courteously. Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction. Maintain a clean; safe, fully stocked and well organized work area. Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time. Maintain a positive attitude and contribute toward a quality work environment. Regularly attend, participate in and support training and staff meetings for the spa. Assist in all areas of spa operation as requested by management. Communicate to management any and all occurrences involving staff or guests in the spa that require attention. Position Requirements: Must be detail-oriented and have ability to multi-task. Ability to be efficient and productive in a fast-paced environment. Must have enthusiasm and possess excellent customer service skills. Must possess basic math and money handling skills. Must possess basic computer skills and proficiency in email correspondence Enjoy working in a team environment and possess a friendly and outgoing personality. Excellent communication, listening and computer skills. Education and Experience Requirements: Minimum of 2 years of Guest Service

Job DescriptionPOSITION OBJECTIVE To serve beverages and/or food to the guests in a friendly, courteous and timely and manner, resulting in guest satisfaction. Also, to prepare beverages for other servers to supply to guests, and act as cashier for the lounge. ESSENTIAL JOB FUNCTIONS Maintains proper and adequate set-up of the bar on a daily basis. This includes requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices and other perishables daily to insure product quality. Greets guests in a courteous and friendly manner, promotes and documents orders for drinks. Mixes, garnishes and presents drinks using standard ingredient recipes and practicing prudent portion control. Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. Inputs orders into a register at the point of sale and creates a check for each guest, including those served by other beverage servers, to maintain accountability of all beverages served. Receives cash from guests, makes any change needed, verifies validity of charges, records charges, and insures vouchers are properly executed, in order to balance all moneys. Locks up and stores all beverage, food and other equipment items, deposits cash drops and secures bank. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Must be able to work a flexible schedule including day/night shifts, weekends and holidays REQUIRED SKILLS & ABILITIES Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages. Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes. Sufficient manual dexterity in hands in order to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock. Ability to remember, recite and promote the variety of menu items. Ability to operate a keyboard and point of sale procedures to pre-check an order and close out a check. EDUCATION High School diploma or equivalent preferred. Bartending experience in a hotel or restaurant. General knowledge of liquors and wines. PHYSICAL DEMANDS While performing the duties of this job, the employee regularly is required to stand for long hours of the day; use hands to finger, handle, or feel; reach with hands and arms; and talk or listen. The employee frequently is required to walk. The employee occasionally is required to sit; and stoop, kneel, crouch, or crawl. The employee must occasionally lift, push, carry, pull, or move up to 50 pounds. WORK ENVIRONMENT Work is generally performed in the bar area.

Job DescriptionPOSITION OBJECTIVE The Golf Range Captain is responsible for delivering outstanding customer service and creating an enjoyable, organized environment at the golf range. This role involves welcoming guests, assisting with golf equipment and facilities, maintaining the range's appearance, and addressing any guest needs or concerns promptly. The ideal candidate is personable, attentive, and knowledgeable about golf etiquette and range operations. ESSENTIAL JOB FUNCTIONS Key Responsibilities: Guest Engagement: Welcome guests to the range and provide personalized service to ensure a positive experience. Use the daily tee sheets and group information to identify Members & Guests tee times by identifying by membership identification or ticketing through golf shop and staged tournament groups. Assist guests with questions about the facilities, equipment, and range services. Offer advice on range use, golf etiquette, and basic equipment tips as needed. Inform all players with tee times about showing up 10 minutes early ensuring the first tee runs smoothly for both client and starters. Equipment & Facility Assistance: Supply players with range balls and direct them to a hitting bay. Monitor equipment conditions and report any issues or malfunctions to management. Monitor shotguns, check range for left behind personnel items and equipment Always stay in radio communication Maintenance & Presentation: Make sure range is clean and inviting Contact the Player Services Supervisor or Golf Operations Supervisor of any information or needs. Guest Services & Problem-Solving: Address guest complaints or concerns in a polite, proactive manner and escalate to management if needed. Support special event and clinics by coordinating with the range's operational team. Safety & Compliance: Promote and enforce a range of safety guidelines, ensuring guests use equipment and facilities safely. Identify and address any potential hazards promptly to maintain a secure environment. Advise players of the PGA National dress code. EDUCATION/EXPERIENCE High school diploma or equivalent. Prior experience in hospitality, customer service, or golf operations is preferred. Friendly, professional demeanor with excellent communication skills. Knowledge of golf fundamentals and etiquette. Ability to handle physical tasks such as lifting golf bags or setting up equipment. Flexibility to work evenings, weekends, and holidays as required. Strong customer service orientation Attention to detail Problem-solving skills Ability to multitask in a dynamic environment Team player with a proactive attitude REQUIREMENTS Because of the fluctuating demands of the Club's operation, it may be necessary that each Employee Partner to perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed. Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job. Responsible for demonstrating good teamwork. Professional, impeccable appearance maintained by self and all private event personnel. Take initiative to solve problems, utilizing all available resources including regional and corporate staff. Responsible for maintaining good conduct and safe working habits while in all areas and assuring others are acting safely. Attendance at daily line-up and participating as requested. PHYSICAL DEMANDS Sitting, standing, walking, driving, exposure to temperature changes, dust, fumes, or gases, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying/pushing/pulling up to 100 lbs on occasion, folding/unfolding, talking, hearing, and seeing. WORK ENVIRONMENT Most of the time will be working outdoors.

Job Description Summary: Provide a positive first and last impression to guests as they arrive and leave the hotel. Help guest with issues that may arise during their stay, i.e. room accommodations, charges on the bill. When servicing guests, the Front Desk Agent is responsible for being professional, friendly and helpful using the “Rules of Hospitality” of eye contact, a smile, speak first, engage in polite conversation and use the guest's surname. Essential Duties and Responsibilities: Include the following. Other duties may be assigned. Greet all guests upon arrival with a warm welcome. Assist guests with check in, obtaining all the required information and establishing a form of payment and assign the correct type of room type booked by the guest while also accommodating any special requests. Be able to rectify problems with guest or co-workers in a diplomatic and timely manner. Give the guest undivided attention while handling information/requests. Promote all hotel functions and facilities. Assist guest to understand their folios upon check out and rectify any billing issues presented. Be able to operate Agilysys & SpaSoft software and perform a variety of tasks pertaining to future, current and historical guest reservations. Be able to make guest reservations for Hotel, Spa, Golf and Dining. Actively engage guests at all times, greet all guests in passing Ensure all guest requests are logged, dispatched and followed up to ensure satisfaction upon completion. Be able to respond properly to irritated or angry guests, ensure all concerns are resolved to satisfaction. Cash handling experience is an asset. Deposit all monies taken in during your shift according to the procedures. Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theatre, movies, entertainment and restaurants). Be able to lead the guest in the right direction, i.e. pro-shop, ballrooms, restaurants, health & racquet, spa. Be able to maintain enough supplies at the desk for the day's use. Must be able to work a flexible schedule including day/night shifts, weekends and holidays Submit all lost and found articles accompanied by a Lost and Found report. Be able to communicate with other departments to collaborate resolutions to issues presented. Be able to answer the phone according to the procedures. Prevent entrance of unauthorized or undesirable persons or give out information to strangers about other guest. Be able to precisely adhere to and execute all Front Office SOPs, as directly by Leadership. Provide other assistance to guests as necessary to ensure the highest quality of service. Must be able to work a flexible schedule including day/night shifts, weekends and holidays PBX Skills: Familiar with property, departments, hours of operation, and services & daily events of the resort. Answer phone calls within 3 rings using proper greeting and etiquette. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Understand and carry out specific duties for: fire alarms, bomb threats, and medical emergencies. Ability to make long distance, international, or special billing telephone calls. Monitor/respond to guest written requests via email / Zingle messaging service. Answer basic Front Office related questions. Properly send, receive, and log faxes in a timely manner. Properly accept, log, and maintain guest mail in an organized manner. Report, log, and follow-up on telephone equipment malfunctions. Confirm, log, and deliver wake-up calls Use and explain the use of TDD equipment for hearing impaired. Assist team in completing daily responsibilities. Education and Experience: Previous guest service experience, High school diploma or equivalent, 2 years of college preferred. Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Before making the decision, know what is at stake and know the consequences. Other Skills and Abilities: Ability to communicate and work well with fellow employees and maintain a presentable appearance, behavior and manner at all times. Physical Demands: While performing the duties of this job, the employee is regularly required to stand, sit, walk, bend and use hands to finger, handle or feel objects, tools or controls. The employee is frequently required to talk or listen. The employee frequently is required to use hands to grab, move, lift, or feel objects, and use telephone, computer, and copier machine.

Job Description Primary role is to ensure an orderly flow of play onto the golf course while enforcing all club rules and providing assistance to Members and Guests in order to keep play at an even flow. Responsible for providing the highest level of professionalism and customer service for our Members and Guests on the course. This position reports directly to the Director of Golf or Head Golf Pro and indirectly to all Golf Professionals. Day to Day: • Provide efficient and friendly customer service by displaying the Three Steps of Service as Members and Guests play golf. • Ensure the flow of play onto the golf course is maintained in an orderly fashion and in accordance with tee times and club regulations to avoid gaps when players are late for their tee time during busy play hours. • Assist Members and Guests in finding an appropriate game. • Maintain a sufficient supply of scorecards, pencils, tees and other necessities on hand at all times. • Be on the course as scheduled, unless checking with the starters or other golf operations staff to report any incidents or situations that need attention. • Assist Members and Guests whenever possible by providing suggestions on proper golf course etiquette. • Responsible for enforcing all club rules as they pertain to the golf course. • Maintain a polite manner whenever a Member or Guest is approached with a violation. • Assist Members, whenever possible, by looking for lost balls, and providing rides, if desired. • Repair ball marks whenever possible, fill divots with topsoil and pick up loose articles on the golf course while straightening cart guidance ropes and their supports. • Assist and coordinate services with other golf operations staff including Outside Services, Range Attendants, Cart Attendants, etc., to ensure seamless and efficient services for all Members and Guests Be informed to let Members and guests know of Club services, features, upcoming events and specials available in the Golf Shop. • Ensure all daily assignments are completed in their respective areas, to meet Club standards (i.e., no trash/debris on course, supplies are restocked, signage is neat, etc.). • Assist fellow Employees, Members and guests to ensure delivery of the Three Steps of Service without being directed. Be aware of team members and the environment and participate as a member of the team. • Notify supervisor of Member/Guest complaints at the time they occur. Resolve customer complaints as soon as possible. All the other stuff we do: • Because of the fluctuating demands of the Club's operation, it may be necessary that each Employee Partner to perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed. • Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job. • Responsible for demonstrating good teamwork. • Professional, impeccable appearance maintained by self and all private event personnel. • Take initiative to solve problems, utilizing all available resources including regional and corporate staff. • Responsible for maintaining good conduct and safe working habits while in all areas and assuring others are acting safely. • Attendance at daily line-up and participating as requested. Education & Experience: • A high school diploma, GED, or equivalent, is required. • Customer service experience. Basic Golf Knowledge Required. • You can be trusted to maintain confidentiality of all proprietary Company information and sensitive employee matters, except as expressly authorized by the Company. • You always perform at the highest level of ethical work standards. • You are comfortable working in both indoor and outdoor environments with frequent exposure to extreme hot or cold temperatures and humidity. Physical Requirements: Sitting, standing, walking, driving, exposure to temperature changes, dust, fumes, or gases, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying/pushing/pulling up to 100 lbs on occasion, folding/unfolding, talking, hearing, and seeing. Primary tools/equipment used in this position and approximate weight: • Golf Clubs & Bag 40 - 50 lbs • Merchandise 5 - 30 lbs Attendance Requirements for this position: Attendance Requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines of the position, including weekends and/or holidays.