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RPX jobs - 25 jobs

  • Customer Experience Director

    Cyrusone Management Services 4.6company rating

    Remote job

    We are seeking a Global Customer Experience Partner - Hyperscale to join our Customer Experience organization. The candidate will serve as the senior operational and relationship leader for one of CyrusOne's largest hyperscale customers, ensuring high quality service delivery, compliance, and lifecycle excellence across global data center operations. This role will drive operational performance, manage escalations, enhance customer experience, and strengthen governance maturity across a complex, multi-region account portfolio. The Customer Experience Partner will serve as the strategic operational liaison for hyperscale customer engagements across the Americas and Europe, collaborating cross-functionally with Operations, Compliance, Service Delivery, Security, and Technology teams to ensure a consistent, high-quality customer experience that enables continued growth at scale. Responsibilities: Operational Excellence and Governance Govern account-level metrics including SLA adherence, uptime, incident response and resolution timelines, ensuring consistent rhythm-of-business (RoB) cadence. Lead customer governance forums including Quarterly Business Reviews (QBRs), performance scorecards, and continuous improvement sessions. Oversee operational health scorecards, customer performance analytics, and capability maturity assessments using ServiceNow, Power BI, and internal telemetry tools. Partner with internal executives, operations, compliance, and service delivery leaders to align service outcomes with contractual obligations and customer expectations. Lead escalation management, driving root-cause accountability and ensuring corrective actions are implemented and tracked through closure. Partner with the Compliance & Governance function to ensure audit readiness, SLA traceability, and control validation across all production assets. Customer Relationship & Experience Management Serve as the customer's primary post-delivery liaison, maintaining trusted relationships with executive and operational stakeholders. Maintain proactive communication and transparency with customer leadership to reinforce reliability, responsiveness, and partnership trust. Conduct QBRs to present performance trends, service improvements, and forward-looking initiatives. Translate customer feedback into actionable operational, technical, or process improvements. Identify and execute opportunities to enhance customer experience and service efficiency through process optimization, automation, and proactive service health reporting. Service Maturity & Continuous Improvement Develop and maintain a global account capability roadmap focused on service maturity, monitoring coverage, reporting standardization, and incident prevention. Collaborate with the Customer Technology & Reporting and Governance teams to institutionalize consistent account practices and performance transparency. Influence internal product, technology, and process roadmaps by representing the customer's operational perspective in cross-functional forums. Support lifecycle transitions between construction delivery and steady-state operations by validating readiness, documentation, and service standards. Use analytics and KPI insights to identify trends, risks, and opportunities to enhance reliability, responsiveness, and operational excellence. Qualifications: 10+ years of experience in customer success, service delivery, or program management within hyperscale, cloud, or data center environments. Strong understanding of operational compliance, SLA governance, and lifecycle management across global portfolios. Proven success managing large enterprise or hyperscale customer relationships post-delivery, with deep accountability for service outcomes. Demonstrated ability to lead escalations, drive performance analytics, and orchestrate cross-functional teams. Exceptional communication, relationship management, and stakeholder influence skills. Strong analytical mindset with experience using Power BI, Excel, and CRM/service management tools (Salesforce, ServiceNow). Ability to translate operational data into strategic insights for executive audiences. Must be able to travel up to 25%. Experience with data center infrastructure or critical environment operations. Familiarity with incident, change, and problem management frameworks (ITIL). Certification in Program or Project Management (PMP, PgMP, or Lean Six Sigma). Bachelor's degree in Business, Engineering, or related field (MBA or Master's preferred). Education / Certifications: Bachelor's degree in Business, Engineering, or related discipline required Benefits: Remote work is supported two days a week Comprehensive health, dental, and vision insurance plans, life and disability insurance, access to mental health resources and employee assistance program Competitive pay, performance bonus, 401(k) retirement plan with company match Generous paid time off and holidays, parental leave Building Amenities: On-site facilities include a fully equipped gym, golf simulator and free parking. The office is conveniently located near local restaurants and is a short walk to the American Airlines Center CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.
    $111k-143k yearly est. Auto-Apply 33d ago
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  • Cybersecurity Risk Mgmt Advisor

    Fiserv 4.4company rating

    Columbus, OH job

    Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Cybersecurity Risk Mgmt Advisor About your role: As a Cyber Risk Management - Advisor II, you will be instrumental in identifying, assessing, and mitigating cybersecurity risks across our organization. Your expertise will help safeguard our clients' data and ensure the resilience of our financial services. You will collaborate with a team of professionals dedicated to innovative risk management practices, contributing directly to our mission of providing secure financial solutions. What you'll do: Lead the identification, assessment, and mitigation of cybersecurity risks. Develop and implement risk management strategies and frameworks. Collaborate with cross-functional teams to integrate risk management into business operations. Provide expert guidance on cybersecurity risk trends and best practices. Conduct regular risk assessments and develop robust mitigation plans. Monitor and report on the effectiveness of risk management measures. Ensure compliance with regulatory requirements and industry standards. Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. Experience you'll need to have: 6+ years of experience in cybersecurity risk management 3+ years of experience with risk assessment and mitigation strategies 3+ years of experience in developing and implementing risk management frameworks 3+ years of experience in compliance with regulatory requirements and industry standards 6+ years of an equivalent combination of educational background, related experience, and/or military experience Experience that would be great to have: 1+ year experience assessing, mitigating, and managing security risks in cloud environments (AWS, Azure, GCP), 1+ year experience designing secure architectures, implementing controls (IAM, encryption), ensuring compliance (NIST, CIS), performing audits, leading incident response, and advising stakeholders on cloud security best practices and strategies Experience in project management Experience in the financial services industry How you'll work This role is on-site Monday through Friday. Fiserv considers in‑person collaboration to be an essential part of this role as in‑person office experiences help you with your overall onboarding experience and leads to stronger productivity. Travel Approximately 10% of travel off‑site or to other office locations is expected. Sponsorship You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F‑1 (OPT, CPT, STEM), H‑1B, H‑2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered. #LI-RM1 Salary Range $109,000.00 - $182,400.00 These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact *******************. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
    $109k-182.4k yearly Auto-Apply 15d ago
  • Clover Technical Support Specialist-Remote to Wisconsin Residents Only

    Fiserv 4.4company rating

    Remote job

    Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Clover Technical Support Specialist-Remote to Wisconsin Residents Only You will be the primary technical point of contact for small businesses using Clover from Fiserv point of sale (POS) systems. You will own complex, multi-issue cases end-to-end-diagnosing across devices, apps, peripherals, and networks and use remote diagnostics and logs to deliver clear, root-cause fixes. Success means ramping quickly to advanced case types within 3-6 months, balancing first-contact resolution, quality, and merchant confidence. What you'll do: Assist with device preferences, configuration, and best-practice usage tailored to their business. Diagnose across hardware, firmware/app versions, peripherals, and networks (Wi Fi/Ethernet); verify configurations and compatibility; execute fixes using remote diagnostics and web portal tools. Troubleshoot equipment and processing errors while capturing and analyzing error data to distinguish root cause. Coordinate cross-functionally with internal service teams to deliver concise root cause analyses (RCAs) and proactively update case status until closure. Commit to deliver high quality outcomes; you will balance first-contact resolution on complex issues with quality and merchant satisfaction. Think in systems, not symptoms; you will connect dots across devices, networks, and payments flows. Experience you'll need to have: Demonstrated technical troubleshooting experience supporting hardware, software, web applications and APIs, and networks in a customer-facing or call center environment. Experience with networking fundamentals (Wi Fi/Ethernet troubleshooting) . Experience with basic operating system concepts (and device/peripheral setup and compatibility. Experience reading logs and interpreting error codes; familiarity with web portals and concepts like API response status codes. High school diploma or general equivalency degree Experience that would be great to have: Point of Sale or payments support experience including merchant acquiring, terminals, peripherals, Europay, Mastercard, and Visa. Evidence of complex case ownership, RCAs, and knowledge base contributions in metrics driven environment. Certifications or training (e.g., CompTIA A+/Network+, ITIL Foundation). Experience with Android operating systems. Issue ownership and crisp communication, you will coordinate the right people and keep merchants informed. How you'll work: This role requires being on-call during non-standard and/or overnight hours on a rotational basis. This role requires flexibility to work overtime that includes weekends and holidays. This role requires the following home computer and audio equipment requirements: Speed/Stability Requirements- 30mbps download, 15mbps upload, less than 50ms average latency, cannot exceed 125ms max latency and hardwired directly to router. ISP requirements- no cellphone tower-based internet such as T-Mobile 5G or Verizon 5G home internet due to high latency and fluctuating network conditions. The only recommended Internet service types are fully wired-based connections including DSL, Broadband, Cable, and Fiber Optic services. Local Network Requirements- no community-based internet such as networks provided by apartment complexes. The issue primarily lies in CGNAT (Carrier-Grade NAT) is a variant of NAT that is used by internet service providers (ISPs) to provide internet access to their customers. CGNAT works by allowing multiple customers to share a single, public IP address. Agents should have their own ISP and their own router. Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. Benefits at Fiserv: Fuel Your Life program to support your physical, financial, social, and emotional well-being Paid holidays and generous time away policies No-cost mental health support through Employee Assistance Programs Living Proof program to recognize your peers' extra effort with points redeemable for rewards Eight Employee Resource Groups to foster a collaborative culture and expand your network Unparalleled professional growth with training, development, and internal mobility opportunities Medical, dental, vision, life, and disability insurance options available from day one Retirement planning and discounted shares with the Employee Stock Purchase Plan Tuition assistance and reimbursement program Paid parental, caregiver, and military leave #LI-DI This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact *******************. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
    $32k-42k yearly est. Auto-Apply 21d ago
  • Sales Representative BC - Brooklyn

    Fiserv 4.4company rating

    Remote job

    Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Sales Representative BC - Brooklyn Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. What does a successful Sales Business Consultant do at Fiserv? Embark on a thrilling journey with our field sales team, where every moment brims with innovation and opportunity. As the world's largest merchant acquirer, we fuel the success of small and medium-sized businesses (SMBs) with groundbreaking solutions. You'll be introducing our award-winning Clover point-of-sale solutions to merchants. Meet Clover from Fiserv, the leading cloud-based integrated commerce platform. We're proud to partner with over 700,000 merchant locations worldwide and processed more than $330 billion in card transactions in 2023. Clover enables merchants to accept payments, run their businesses and sell more. Come help us transform the way merchants do business, join the Fiserv. What you will do: Proactively generate leads in a dynamic business-to-business environment, leveraging our extensive network of partnerships and other referral sources. Cultivate strong client relationships and expand portfolios through strategic consulting and relationship management. Exemplify Fiserv core values by upholding the highest ethical standards and fostering genuine connections with clients and colleagues alike. What you will need to have: High School Diploma. 1+ years of experience in a quota-driven, self-sourcing sales environment, particularly with small to medium-sized clients. 1+ years of experience cold-calling and independently sourcing leads. What would be great to have: 3+ years of sales experience. Bachelor's degree. Demonstrated ability to devise effective pipeline-building strategies that drive revenue growth. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact *******************. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role #LI-JA1 Salary Range $39,600.00 - $92,400.00 These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. For commission eligible employees, the successful candidate is eligible to earn commissions pursuant to the terms of the applicable Fiserv Sales Compensation Plan. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact *******************. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
    $39.6k-92.4k yearly Auto-Apply 25d ago
  • Government Sales Executive

    Fiserv 4.4company rating

    Remote job

    Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Government Sales Executive What does a successful Sales Executive, Government do at Fiserv? The Government Solutions Sales Executive is the lead salesperson for the Fiserv enterprise portfolio of payment processing solutions. This person will provide strategic and consultative management for a portfolio of existing and new clients in our government solutions vertical. As the strategic advisor to the client, you will be required to have an in-depth understanding of the client's business, goals, strategies and industry trends and directions as well as Fiserv solutions that address their requirements. This individual will be passionate about helping clients grow their business selling an enterprise set of innovative payment and technology solutions in complex client environments. What you will do: Expand existing accounts within an assigned portfolio for the organization's key or national, large complex customers below the global account level. Grow existing accounts within an assigned portfolio for the organization's key or national, large Government customers. Prospect and close new Government accounts within an assigned geography. This includes prospecting, owning the sales representative role in RFPs through to signing new client contracts. Develop, maintain, and build strong relationships with clients and will always represent the Fiserv values of embodying the highest ethical standards and treating others with dignity, respect, and genuine concern. What you will need to have: 7+ years of experience in sales and/or relationship management functions. Bachelor's degree or an equivalent combination of educational background, related experience and/or military experience. What would be great to have: Extensive experience in long sales cycles with C-Level (CEO, CFO, COO) engagement. Fundamental understanding of solution selling with a track record of building trusted advisor relationships at senior levels. Strong planning skills: develop, execute, and continuously refine account strategies. Proficient in eCRM tools for tracking and reporting pipeline, with a focus on achieving sales targets. Ability to lead and develop account strategies aligned with client growth plans, budget, and project timelines. Exceptional influencing and negotiation skills. Experience working in dynamic, matrix environments, particularly within the Acquiring and Payments Industry. Preferred background in Government and Public Sector; tangible results in previous sales roles and product management experience. Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. Benefits at Fiserv: Fuel Your Life program to support physical, financial, social, and emotional well-being Paid holidays and generous time away policies No-cost mental health support through Employee Assistance Programs Living Proof program to recognize your peers' extra effort with points used for rewards Eight Employee Resource Groups to foster a collaborative culture Unparalleled professional growth with training, development, and internal mobility opportunities Retirement planning and discounted shares with the Employee Stock Purchase Plan Medical, dental, vision, life, and disability insurance options available day one Tuition assistance and reimbursement program Paid parental, caregiver, and military leave #LI-JF1 Salary Range $85,600.00 - $182,200.00 These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. For commission eligible employees, the successful candidate is eligible to earn commissions pursuant to the terms of the applicable Fiserv Sales Compensation Plan. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact *******************. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
    $85.6k-182.2k yearly Auto-Apply 16d ago
  • Senior Director, Regional Data Center Facility Operations

    Cyrusone 4.6company rating

    Columbus, OH job

    The Senior Director of Regional Data Center Facility Operations oversees teams throughout the region to ensure proper practices and procedures. The Sr. Director will also provide Implementation Management support for certain key accounts to ensure successful service delivery. Responsibilities: Management of the Facilities * Employee Management including recognition, reviews, career development, corrective actions and scheduling * Interviewing and hiring new employees * Employee training and training updates * Maintain Operations Policies, Procedures and Guidelines. Support * Work with the Manager of Implementations to assure smooth implementations for the customer * Review all terms and conditions of customer contracts and orders * Serve as Implementation Manager for certain key accounts to ensure successful service delivery. Follow CyrusOne processes on tracking and reviewing project costs, submitting PO requests, coordinating with vendors, reporting on project health, etc. Customer Environmental Services Management * Create and deliver scopes of work for environmental consulting * Work with Sales to deliver Environmental services proposals * Work with the Operations to assure peer to peer connectivity and monitoring is in place for delivered services * Support of Phase 6 * Work with the Vice President of Data Center Operations to assure that environmental issues are handled and communicated correctly to customers * Set up and maintain environmental monitoring solutions for all managed facilities within the NOCC Environmental Management * Manage day to day operations of Air (Production & Distribution), Power, Fire, and Access * Proactively develop and implement maintenance activities * Report on all SLA required activities Capacity Management * Maintain status and future status reporting on all capacity thresholds within the facility Access Management * Work with the Security Manager to assure all access points are monitored and controlled * Manage all security issues to resolution and conduct post mortems for future assurance * Create access levels for new clients, assign access levels to vendors, monitor equipment leaving facility and generally oversee all aspects of Security Facility Operations Assurance * Manage all sub-contractor agreements for maintaining the building Asset Management * Management of our asset tracking processes, and systems * Reporting on Assets for customers and internal Daily reporting and communication * Data Policing for all Reporting of Operational KPIs * Administering Daily Shift Reporting * Generate periodic reports Regulatory compliance Management * Updates for our Business Continuity Planning * Perform SAS 70 Re-occurring audits * Updates and Training for our Facility Operations Handbook * Perform SOX Audits * Perform SOC 2 Audits Problem Resolution * Customer Issue Resolution Owner * Verification and analysis of alerts * Post mortems on all customer complaints. Customer Communication * Emergency Action Communication - Creation for Validation. * Signoff Point for Customer Transition from Engagements to Operations * Customer Concerns discussions Budgeting and Forecasting * Responsible for generating and adhering to annual OpEx budget * Responsible for generating and adhering to annual CapEx budget * Create, submit, and present capital project budget requests to the Capital Committee Manage strategic initiatives on behalf of the company * Set forth the vision and roadmap for achievement * Develop and organize the team to fulfill the roadmap * Monitor and manage activities associated with fulfilling the vision * Performs other duties as assigned Qualifications: * 9+ years' experience in managing critical facilities in a data center environment * 12+ years supervisory or personnel management experience * Excellent verbal and written communication skills * Ability to work well with all levels of people within the organization * Ability to direct and manage work groups * Excellent organizational skills * Ability to work well under pressure and manage multiple concurrent priorities * Excellent time management skills * Demonstrates strong customer service skills and takes ownership of the customer experience * Ability to develop and document procedures and train personnel on the procedures * Can proactively identify potential customer issues; communicate them to appropriate parties and resolve. * Takes ownership for business performance * Provides constructive thought leadership on ways to improve service. * Pursues creative ways to reduce expenses when possible. * Operates with a strong work ethic and a desire to do things the right way. * Proactively offers constructive and creative ways to improve our business. * Leads by example in helping to build and sustain a healthy, supportive and results driven culture. * Exercises good judgment in communicating and resolving issues with fellow co-workers. * As a CyrusOne representative, treats all vendors, contractors, employees with respect and professionalism. * Encourages constructive feedback on performance so lessons can be learned as part of a continuous improvement culture. * Displays personal commitment to always learn and improve. Education/Certifications: * Bachelor's Degree in Computer Science, Business Administration or related field (equivalent work experience may be substituted for degree) Work environment: * Fast paced environment * Travel required. 25% for candidates in Sterling, VA. More for other locations. Salary Range: * $220,000 - $235,000 plus bonus CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.
    $220k-235k yearly Auto-Apply 60d+ ago
  • Mainframe Communication Server Analyst

    Fiserv 4.4company rating

    Remote job

    Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Mainframe Communication Server Analyst About your role: In this role you will be responsible for the installation, configuration, maintenance, and administration of TCP/IP, VTAM Unix System Services and portions of z/OS. You will also participate in Disaster Recovery exercises, support governance requirements and audits and work with capacity and performance teams in proactively addressing potential performance issues impacting service levels. What you'll do: Install and maintain Connect:Direct (NDM), MSM and InterTest Batch utilizing SMP/E Design and develop utilities (REXX) to streamline processes Support a redundant TCPIP network for a Parallel Sysplex by making use of Dynamic VIPA and Sysplex Distributor and HiperSockets Support non-shared USS file system in a Shared File system accessible by all LPARs within a Sysplex Support and diagnose AT-TLS configurations Troubleshoot started task abends utilizing IPCS Apply Ciphers and license certificates Resolving network connection issues utilizing packet traces Experience you'll need to have: 7+ years of experience with the z/OS mainframe communications experience 7+ years of experience with TCP/IP, DNS, DHCP, and possess a deep understanding of core networking protocols as well has hands on Cisco routers and switches 7+ years of experience configuring and managing secure data transmissions with firewalls and VPNs 7+ years of experience with JCL, UNIX Shell, IBM system utilities, and network monitoring tools Bachelor's degree in a related field or an equivalent combination of education, military, and work experience Experience that would be great to have: Cloud networking familiarity with hybrid cloud environments and Z integration Experience in the financial services industry or other highly regulated industries How you'll work: This role requires being on-call during non-standard and/or overnight hours on a rotational basis This role requires use of a computer and audio equipment Must meet requirements to obtain & maintain 2C & 6C GOVT Clearance / Certifications #zOS #IBM #WeAreMainframe #SystemsProgramming #L1-CD1 #VTAM #MainframeExperts Salary Range $110,000.00 - $186,000.00 These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact *******************. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
    $110k-186k yearly Auto-Apply 10d ago
  • Customer Experience Director

    Cyrusone 4.6company rating

    Remote job

    We are seeking a Global Customer Experience Partner - Hyperscale to join our Customer Experience organization. The candidate will serve as the senior operational and relationship leader for one of CyrusOne's largest hyperscale customers, ensuring high quality service delivery, compliance, and lifecycle excellence across global data center operations. This role will drive operational performance, manage escalations, enhance customer experience, and strengthen governance maturity across a complex, multi-region account portfolio. The Customer Experience Partner will serve as the strategic operational liaison for hyperscale customer engagements across the Americas and Europe, collaborating cross-functionally with Operations, Compliance, Service Delivery, Security, and Technology teams to ensure a consistent, high-quality customer experience that enables continued growth at scale. **Responsibilities:** **Operational Excellence and Governance** + Govern account-level metrics including SLA adherence, uptime, incident response and resolution timelines, ensuring consistent rhythm-of-business (RoB) cadence. + Lead customer governance forums including Quarterly Business Reviews (QBRs), performance scorecards, and continuous improvement sessions. + Oversee operational health scorecards, customer performance analytics, and capability maturity assessments using ServiceNow, Power BI, and internal telemetry tools. + Partner with internal executives, operations, compliance, and service delivery leaders to align service outcomes with contractual obligations and customer expectations. + Lead escalation management, driving root-cause accountability and ensuring corrective actions are implemented and tracked through closure. + Partner with the Compliance & Governance function to ensure audit readiness, SLA traceability, and control validation across all production assets. **Customer Relationship & Experience Management** + Serve as the customer's primary post-delivery liaison, maintaining trusted relationships with executive and operational stakeholders. + Maintain proactive communication and transparency with customer leadership to reinforce reliability, responsiveness, and partnership trust. + Conduct QBRs to present performance trends, service improvements, and forward-looking initiatives. + Translate customer feedback into actionable operational, technical, or process improvements. + Identify and execute opportunities to enhance customer experience and service efficiency through process optimization, automation, and proactive service health reporting. **Service Maturity & Continuous Improvement** + Develop and maintain a global account capability roadmap focused on service maturity, monitoring coverage, reporting standardization, and incident prevention. + Collaborate with the Customer Technology & Reporting and Governance teams to institutionalize consistent account practices and performance transparency. + Influence internal product, technology, and process roadmaps by representing the customer's operational perspective in cross-functional forums. + Support lifecycle transitions between construction delivery and steady-state operations by validating readiness, documentation, and service standards. + Use analytics and KPI insights to identify trends, risks, and opportunities to enhance reliability, responsiveness, and operational excellence. **Qualifications:** + 10+ years of experience in customer success, service delivery, or program management within hyperscale, cloud, or data center environments. + Strong understanding of operational compliance, SLA governance, and lifecycle management across global portfolios. + Proven success managing large enterprise or hyperscale customer relationships post-delivery, with deep accountability for service outcomes. + Demonstrated ability to lead escalations, drive performance analytics, and orchestrate cross-functional teams. + Exceptional communication, relationship management, and stakeholder influence skills. + Strong analytical mindset with experience using Power BI, Excel, and CRM/service management tools (Salesforce, ServiceNow). + Ability to translate operational data into strategic insights for executive audiences. + Must be able to travel up to 25%. + Experience with data center infrastructure or critical environment operations. + Familiarity with incident, change, and problem management frameworks (ITIL). + Certification in Program or Project Management (PMP, PgMP, or Lean Six Sigma). + Bachelor's degree in Business, Engineering, or related field (MBA or Master's preferred). **Education / Certifications:** + Bachelor's degree in Business, Engineering, or related discipline required **Benefits:** + Remote work is supported two days a week + Comprehensive health, dental, and vision insurance plans, life and disability insurance, access to mental health resources and employee assistance program + Competitive pay, performance bonus, 401(k) retirement plan with company match + Generous paid time off and holidays, parental leave + Building Amenities: On-site facilities include a fully equipped gym, golf simulator and free parking. The office is conveniently located near local restaurants and is a short walk to the American Airlines Center CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume. Welcome to the CyrusOne Career Portal! A great opportunity awaits you so don't delay, apply today! CyrusOne may use artificial intelligence to assess how your application matches the job requirements. The final hiring decision is always made by our team. You may opt out of AI screening without affecting your candidacy. For additional details on opting out, or our AI Recruiting Policy click here . CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email ********************** or call: ************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne's dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company's overall success. CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies. CyrusOne's leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world's largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com (****************************************************************************** . All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights (****************************************************************************************************************** CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision (******************************************************************************************************************* for more information. As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify. (************************************************************************************************************************
    $106k-141k yearly est. 60d+ ago
  • Operations Systems Programmer II

    Cyrusone 4.6company rating

    Remote job

    Join our dynamic team as an Operations Systems Programmer II, where you will enhance and support the Building Management System (BMS), Electrical Power Management System (EPMS), and Data Center Infrastructure Management (DCIM) applications within our data centers. Working closely with Operations Teams, IT, and facilities management, you will ensure the integration and functionality of our systems are optimized for performance and reliability. This role requires a strong background in system programming, analysis, and a deep understanding of data center operations. Responsibilities: System Programming and Integration: Develop and modify programming logic for BMS, EPMS, and DCIM systems to enhance functionality and integration Collaborate with IT and facilities teams to ensure seamless system integration and data exchange across platforms Implement system upgrades and enhancements, ensuring minimal disruption to data center operations Develop custom scripts and interfaces to improve system efficiency and user interaction Advanced System Analysis and Troubleshooting: Lead the support for SEV 2-4 incidents, ensuring rapid response and resolution Collaborate with cross-functional teams to troubleshoot and perform root cause analysis (RCA) of Control Systems in our data centers Utilize in-depth knowledge of control platforms and analyze system logs, alarms, and data to diagnose and resolve complex issues Implement corrective actions to ensure the reliability and stability of control systems Develop and improve controls strategies, programs, and logic programming Manage and maintain graphical user interfaces (GUIs) and ensure their functionality System Optimization and Maintenance: Optimize controls performance and reduce nuisance alarms through system tuning and configuration Regularly review and update system documentation, including system configurations, programming changes, and operational guidelines Ensure all system modifications are well-documented, following industry standards and internal protocols Provide detailed reports on system status, upgrades, and issue resolutions to senior management and stakeholders Industry Engagement and Continuous Learning: Stay updated with industry trends and emerging technologies Participate in industry workshops and seminars to enhance professional skills and maintain cutting-edge knowledge in control systems technology Participation in On-Call Rotation: This position requires inclusion in the on-call rotation, providing remote support to address urgent system issues outside of regular business hours Qualifications: Minimum of 3 years of experience in programming and systems integration within a data center environment, specifically with BMS, EPMS, and DCIM applications. Familiarity with key network communication protocols such as IP-based BACnet and Modbus, as well as RS485, is crucial due to their extensive use in our Building Management System (BMS), Electrical Power Management System (EPMS), and Data Center Infrastructure Management (DCIM) applications Extensive experience with specific platforms such as Delta, Automated Logic, Schneider Electric, including Foreseer and NEO Experience with PLCs is a plus Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment Strong communication skills and the ability to work effectively in a team Intermediate proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, is necessary. This includes the ability to perform complex data analysis in Excel, create detailed reports and presentations in PowerPoint, and manage extensive email communications Knowledge of data center infrastructure and operations is essential. 10% Travel. Occasional travel to various data center sites may be required for system deployment and integration Education/Certifications: High School diploma or equivalent required CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.
    $76k-100k yearly est. Auto-Apply 36d ago
  • Relationship Manager

    Fiserv 4.4company rating

    Remote job

    Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Relationship Manager What does a successful Relationship Manager do at Fiserv? In your role as a Relationship Manager at Fiserv, you will focus on building strategic partnerships with Enterprise clients to secure new business for Fiserv's wide range of products and solutions in relation to Merchant Acquiring. Success in this position requires a proven background in identifying and engaging new accounts, driving complex solution sales, and promoting revenue growth, while also understanding the client's business, goals, and strategies. What you will do: Orchestrate sales campaigns of Omnichannel Digital Product Solutions, establishing and maintaining senior-level relationships in the merchant payment processing space. Maintain regular communication with clients, articulating the Fiserv value proposition while managing multiple opportunities through various sales stages. Develop and execute a vertical plan, continuously evaluating and revising it to maximize business opportunities. Create comprehensive client proposals, including solutions, financial justifications, growth plans, project timelines, and expected results to secure business with maximum revenue and margin. Build detailed account plans for aspirational clients and new cross-sales opportunities, negotiating pricing, contract terms, and collaborating closely with sales and relationship management. Work within virtual team settings, coordinating resources like account managers, solution consultants, and implementation/service teams to meet client needs. What you will need to have: 8+ years of Merchant Acquiring Sales experience handling payment processing solutions in a quota carrying environment. 8+ years of successful new business generation and solution selling experience, with a deep understanding of market dynamics, challenges, trends, and operations in the merchant payment processing space. 8+ years of experience navigating complex, matrix organizations and leading cross-functional initiatives, with a client-focused approach and proven success in enhancing the client experience. 8+ years of experience in influence and negotiation skills, accompanied by a solid understanding of industry processes and compliance regulations. Availability to travel domestically up to 60%. Bachelor's degree in business or an equivalent combination of education, work, and/or military experience. What would be great to have: Proven track record in technology software or services sales to large accounts, with a fundamental understanding of solution selling. Familiarity with Fiserv and former First Data product offerings, and the ability to execute the Fiserv Way of Selling, including our Expert Selling Force Management framework. MBA preferred. Salary Range $82,700.00 - $175,900.00 These pay ranges apply to employees in Colorado, Hawaii, Illinois, Nevada, Rhode Island and Washington. Pay ranges for employees in other states may differ. For commission eligible employees, the successful candidate is eligible to earn commissions pursuant to the terms of the applicable Fiserv Sales Compensation Plan. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact *******************. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
    $82.7k-175.9k yearly Auto-Apply 2d ago
  • Senior Firewall Security Engineer

    Fiserv 4.4company rating

    Remote job

    Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Senior Firewall Security Engineer About Your Role As a member of the Perimeter Security Team, you will be entrusted with delivering cutting-edge enterprise perimeter security infrastructure solutions leveraging next-generation security technologies. This role involves providing design and engineering expertise to project and program initiatives, fostering collaboration across various Information Security teams for seamless delivery within established processes. What you'll do: Develop robust relationships with internal and occasional external customers to ensure technically sound solutions. Identify and address issues to ensure project delivery within budget and on time Collaborate with project teams, infrastructure and application architects, and senior managers to drive significant tech refresh activities and develop solutions' infrastructure components Evaluate platform capacities, predict required infrastructure additions, and ensure sustained performance levels Contribute to establishing engineering standards and ensure their successful implementation, measurement, and reporting Showcase proficiency in firewalls, intrusion systems, networking, databases, HA/DR, virtual systems, PCI compliance, and other IT regulations Lead the technical design of enterprise network security systems, leveraging your extensive architectural familiarity with technologies like WAN & LAN, Security, Firewall, XML Gateway, Virtualization, HA/DR, and WAF Demonstrate your expertise in Python scripting, staying attuned to evolving security frameworks Provide tier 2 and tier 3 support for high-availability solutions in a 24x7x365 environment Experience you'll need to have: 8+ years of work experience in a security engineering or firewall engineering role 5+ years of experience designing and building enterprise-class security systems 5+ years of hands-on experience with Palo Alto and Checkpoint 5+ years of experience in design and engineering across Azure, AWS, and/or GCP 3+ years of scripting and automation experience (Python, Ansible, etc.) Proficiency in firewall technologies, intrusion systems, networking, databases, HA/DR, virtual systems, PCI compliance, and IT regulations Recent experience in technical design for enterprise network security systems. Bachelor's degree in computer science, or a relevant field, or an equivalent combination of education, work, and/or military experience Experience that would be great to have: Engineering and Design level certifications (CISSP, Palo Alto Network, Checkpoint Networks) Experience in an e-Commerce or client transaction environment Previous Infrastructure/Security engineering experience in heterogeneous environments How you'll work: This role requires being on-call during non-standard and/or overnight hours on a rotational basis This role requires flexibility to work overtime that includes weekends and holidays This role requires use of a computer and audio equipment Travel: Approximately 5-10% travel off-site or to other office locations is expected Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact *******************. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
    $90k-117k yearly est. Auto-Apply 18d ago
  • Critical Power Systems Specialist

    Cyrusone 4.6company rating

    Remote job

    Lead power systems readiness for new data center capacity (“Day 1”) and reliability for ongoing operations (“Day 2 and beyond”). Provide commissioning oversight, drive new site onboarding and transition, and execute site inspections/audits to identify risks and close issues before and during commissioning. Ensure electrical designs meet operational standards and that turnover documentation, training, and lessons learned are captured and fed back into future capacity planning. Responsibilities Commissioning oversight: Validate power distribution, UPS, switchgear, grounding, and protection schemes; track and close defects and punch-list items discovered pre-commissioning and during commissioning. Develop and conduct commissioning for infrastructure projects that are executed at operational datacenters. Conduct operational procedure validation during post turnover pre customer load deployment phase. Support the development of a robust process to standardize mechanical turnover documentation, ensure storage in the designated repository, and verify operator training and readiness. Site inspections / audits: Conduct site physicals and infrastructure assessments focused on electrical system integrity; maintain a risk register and drive mitigation plans through to completion. Design-to-operations bridge: Document design changes throughout build, communicate impacts to the gaining operations team, and make sure readiness gaps are closed prior to turnover. Cross-functional coordination: Work with Design & Construction, Commissioning, Site Operations, and Reliability Engineering to align standards and continuously improve readiness playbooks. Provides continual evaluation of processes and procedures, responsible for suggesting methods to improve operation and efficiency of DC design and equipment. Qualifications 7+ years in mission-critical facilities (data centers, hospitals, pharma, etc.). Deep knowledge of MV/LV distribution, UPS topologies, switchgear, protective relays, EPMS/SCADA, and grounding/bonding. Working fluency with NFPA 70/70E/110, IEEE, NETA ATS/MTS; strong LOTO and energized-work safety practices. Hands-on experience reviewing submittals, witnessing FAT/SAT/IST, drawing redlines, and closing punch lists. Excellent documentation discipline and stakeholder communication; ability to drive multi-site programs. Strong analytical skills Experience and knowledge of testing and commissioning methodologies Experience with CMMS, DCIM/EPMS/BMS integrations, and incident/RCA processes. Education/Certifications Bachelor's in Electrical Engineering (or equivalent practical experience). Preferred PMP, NETA certification, or PE. Work Conditions Supports 24×7 operations; occasional oncall rotation and night/weekend work. Ability to work in mechanical/electrical rooms around energized systems (following LOTO and NFPA 70E). Travel to supported sites (~50%). Salary range: $115,000-$145,000 CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.
    $115k-145k yearly Auto-Apply 11d ago
  • Outside Sales Representative BC - Indianapolis, IN

    Fiserv 4.4company rating

    Remote job

    Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Outside Sales Representative BC - Indianapolis, IN Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. What does a successful - Sales Representative BC do? Whether you're a veteran, transitioning from active duty to civilian life, currently serving in the National Guard or Reserve, or a Military Spouse, the Military Pathways - Sales Representative BC role offers a unique opportunity to leverage your military experience to drive growth within our Sales organization. You'll be on the frontlines of innovation, connecting small and medium-sized businesses (SMBs) with Clover , our award-winning point-of-sale and business management platform. Join a dynamic team that thrives on passion, purpose, and performance. Your background in strategic planning, team leadership, adaptability, and a “never-quit” mindset equips you with the skills needed to excel as a Business Consultant / Sales Representative at Fiserv. As the world's largest merchant acquirer, we provide the resources, reputation, and technology to help you make a lasting impact beyond your military service. What you will do: Be the Catalyst for Growth: Travel across the assigned territory, partnering with Financial Institutions to bring Clover's cutting-edge solutions to merchants, sparking success wherever you go Turn Leads Into Legacy: Proactively generate leads and expand your portfolio in a fast-paced, business-to-business environment. Leverage Fiserv's extensive partnerships and referral networks to fuel your pipeline Consult. Solve. Transform: Act as a strategic advisor to merchants, tailoring solutions that help them grow, adapt, and thrive in a competitive marketplace Elevate Excellence: Embody Fiserv's core values by fostering authentic connections and maintaining the highest ethical standards What you will need to have: High school diploma or equivalent (bachelor's degree preferred) 3-5 years of experience in recruitment, career counseling, or team leadership Ability to work after hours/on-call/weekends as needed basis” and travel up to 25% as needed Unrestricted work authorization (no future sponsorship required) What would be great to have: Experience in a quota-driven, self-sourcing sales environment Demonstrated success in cold-calling and generating your own leads 3+ years of sales experience, particularly in consultative and relationship-driven roles Proven ability to design strategies that drive pipeline growth and revenue Background or interest in banking, financial services, professional services, or software Strong written and verbal communication skills This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact *******************. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
    $55k-68k yearly est. Auto-Apply 58d ago
  • Cybersecurity Risk Mgmt Advisor

    Fiserv, Inc. 4.4company rating

    Columbus, OH job

    Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Cybersecurity Risk Mgmt Advisor About your role: As a Cyber Risk Management - Advisor II, you will be instrumental in identifying, assessing, and mitigating cybersecurity risks across our organization. Your expertise will help safeguard our clients' data and ensure the resilience of our financial services. You will collaborate with a team of professionals dedicated to innovative risk management practices, contributing directly to our mission of providing secure financial solutions. What you'll do: * Lead the identification, assessment, and mitigation of cybersecurity risks. * Develop and implement risk management strategies and frameworks. * Collaborate with cross-functional teams to integrate risk management into business operations. * Provide expert guidance on cybersecurity risk trends and best practices. * Conduct regular risk assessments and develop robust mitigation plans. * Monitor and report on the effectiveness of risk management measures. * Ensure compliance with regulatory requirements and industry standards. * Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. Experience you'll need to have: * 6+ years of experience in cybersecurity risk management * 3+ years of experience with risk assessment and mitigation strategies * 3+ years of experience in developing and implementing risk management frameworks * 3+ years of experience in compliance with regulatory requirements and industry standards * 6+ years of an equivalent combination of educational background, related experience, and/or military experience Experience that would be great to have: * 1+ year experience assessing, mitigating, and managing security risks in cloud environments (AWS, Azure, GCP), * 1+ year experience designing secure architectures, implementing controls (IAM, encryption), ensuring compliance (NIST, CIS), performing audits, leading incident response, and advising stakeholders on cloud security best practices and strategies * Experience in project management * Experience in the financial services industry How you'll work * This role is on-site Monday through Friday. Fiserv considers in‑person collaboration to be an essential part of this role as in‑person office experiences help you with your overall onboarding experience and leads to stronger productivity. Travel * Approximately 10% of travel off‑site or to other office locations is expected. Sponsorship * You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F‑1 (OPT, CPT, STEM), H‑1B, H‑2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered. #LI-RM1 Salary Range $109,000.00 - $182,400.00 These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion. Thank you for considering employment with Fiserv. Please: * Apply using your legal name * Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact *******************. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
    $109k-182.4k yearly Auto-Apply 14d ago
  • Senior z/OS Systems Engineer

    Fiserv 4.4company rating

    Remote job

    Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Senior z/OS Systems Engineer What does a successful Senior z/OS Systems Engineer do at Fiserv? You will be responsible for designing and implementing automated solutions in the z/OS environment, supporting opportunities coming from customer requests or as opportunities that present themselves to the engineer. As a senior engineer, your focus will include saving our customers time, enhancing their daily experience, and improving the overall quality of data captured. Customers include the Mainframe organization, as well as any other Fiserv business unit that performs tasks on the z/OS platform. You will work and deliver on multiple projects simultaneously. What you will do: Utilize REXX, TSO, ISPF, DB2, batch JCL etc. to create interactive utilities and perform batch processing Support existing in-house solutions that the team has implemented over the years. Provide customer support for vendor provided applications, like JCK, Infoman, etc. Perform Proof of Concept exercises for potential vendor provided applications Seek opportunities to help other Fiserv associates and departments, by finding processes and tasks that can benefit by automation Respond to customer requests as received Work with customers to gain an understanding of their requirements, develop a proposed solution, and build the agreed upon utility or batch process What you will need to have: 8+ years of experience with z/OS, in BMC Mainview Autooperator/CSM, Broadcom's OPS/MVS, TSO, ISPF, Microsoft Office products 5+ years of experience with REXX, TSO commands, ISPF Dialog Tag Language, DB2, JCL, and SAS/WPS 5+ years of experience with CA7, Control-M, Endevor, IDz, ADDI Bachelor's degree in computer science, or an equivalent combination of education, military, and work experience What would be great to have: Working knowledge of z/VM and IBM z Virtualization, and OMVS segment/ z/OS UNIX shell Visual Studio and Mainframe DevOps tools and concepts Ansible, Linux, CI/CD architecture and methodology, Ansible, Kubernetes, containerization Repository experience using GitLab and scripting experience with Shell or Python Experience leading project teams, preferably on large scale modernization projects Important info about this role: Due to contractual obligations, you must be a U.S. Citizen and not require sponsorship The successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion. #LI-AB1 Salary Range: $90,000.00-$127,000.00 These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact *******************. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
    $90k-127k yearly Auto-Apply 14d ago
  • Director, Product Account Executive II

    Fiserv 4.4company rating

    Remote job

    Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Director, Product Account Executive II What does a successful Director, Product Account Executive II do? At Fiserv, the Director, Product Account Executive II will lead a team that brings payments and commerce solutions to strategic enterprise clients, driving revenue, retention, and market expansion for Fiserv. You will partner with product, engineering, and go‑to‑market teams to shape offerings that solve complex client needs and accelerate adoption. This role focuses on scaling account strategy, commercial execution, and compliance alignment across large, multi‑year engagements. What you'll do: Define and execute regional and enterprise account strategies to achieve revenue, renewal, and expansion targets for payment and fintech products. Lead the Product Account Executive organization, setting quota, territories, and performance metrics; oversee hiring and staffing for the team. Drive cross-functional GTM initiatives with Product, Marketing, Engineering, Client Success, Legal, and Finance to align roadmap, pricing, and launch activities. Own complex sales cycles including RFP responses, procurement, procurement integration, and multi‑product enterprise contracts. Negotiate commercial terms and contract structures in partnership with Legal and Finance to maximize margin while mitigating risk. Monitor market, competitive, and regulatory changes to inform product positioning and compliance activities. Manage post‑sale adoption handoffs and renewal strategies with Client Success and Implementation to maximize lifetime value. Experience you'll need to have: Experience in enterprise SaaS product go‑to‑market and product strategy for payments, financial services, or fintech platforms. Experience in strategic account management and enterprise sales with proven success selling to C‑level stakeholders and closing multi‑year agreements. Experience with payments industry standards and compliance, including PCI DSS and NACHA. Experience with CRM and sales platforms, specifically Salesforce (Sales Cloud) and Salesforce CPQ. Experience in contract negotiation, pricing strategy, and commercial deal structuring for enterprise agreements. Bachelor's degree in Finance, Technology, Business Administration, or related discipline. Travel: Approximately 50% travel off-site or to other office locations is expected. Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. Benefits at Fiserv: Fuel Your Life program to support physical, financial, social, and emotional well-being Paid holidays and generous time away policies No-cost mental health support through Employee Assistance Programs Living Proof program to recognize your peers' extra effort with points used for rewards Eight Employee Resource Groups to foster a collaborative culture Unparalleled professional growth with training, development, and internal mobility opportunities Retirement planning and discounted shares with the Employee Stock Purchase Plan Medical, dental, vision, life, and disability insurance options available day one Tuition assistance and reimbursement program Paid parental, caregiver, and military leave This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact *******************. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
    $77k-111k yearly est. Auto-Apply 11d ago
  • Senior Director, Regional Data Center Facility Operations

    Cyrusone 4.6company rating

    Columbus, OH job

    The Senior Director of Regional Data Center Facility Operations oversees teams throughout the region to ensure proper practices and procedures. The Sr. Director will also provide Implementation Management support for certain key accounts to ensure successful service delivery. **Responsibilities:** Management of the Facilities + Employee Management including recognition, reviews, career development, corrective actions and scheduling + Interviewing and hiring new employees + Employee training and training updates + Maintain Operations Policies, Procedures and Guidelines. Support + Work with the Manager of Implementations to assure smooth implementations for the customer + Review all terms and conditions of customer contracts and orders + Serve as Implementation Manager for certain key accounts to ensure successful service delivery. Follow CyrusOne processes on tracking and reviewing project costs, submitting PO requests, coordinating with vendors, reporting on project health, etc. Customer Environmental Services Management + Create and deliver scopes of work for environmental consulting + Work with Sales to deliver Environmental services proposals + Work with the Operations to assure peer to peer connectivity and monitoring is in place for delivered services + Support of Phase 6 + Work with the Vice President of Data Center Operations to assure that environmental issues are handled and communicated correctly to customers + Set up and maintain environmental monitoring solutions for all managed facilities within the NOCC Environmental Management + Manage day to day operations of Air (Production & Distribution), Power, Fire, and Access + Proactively develop and implement maintenance activities + Report on all SLA required activities Capacity Management + Maintain status and future status reporting on all capacity thresholds within the facility Access Management + Work with the Security Manager to assure all access points are monitored and controlled + Manage all security issues to resolution and conduct post mortems for future assurance + Create access levels for new clients, assign access levels to vendors, monitor equipment leaving facility and generally oversee all aspects of Security Facility Operations Assurance + Manage all sub-contractor agreements for maintaining the building Asset Management + Management of our asset tracking processes, and systems + Reporting on Assets for customers and internal Daily reporting and communication + Data Policing for all Reporting of Operational KPIs + Administering Daily Shift Reporting + Generate periodic reports Regulatory compliance Management + Updates for our Business Continuity Planning + Perform SAS 70 Re-occurring audits + Updates and Training for our Facility Operations Handbook + Perform SOX Audits + Perform SOC 2 Audits Problem Resolution + Customer Issue Resolution Owner + Verification and analysis of alerts + Post mortems on all customer complaints. Customer Communication + Emergency Action Communication - Creation for Validation. + Signoff Point for Customer Transition from Engagements to Operations + Customer Concerns discussions Budgeting and Forecasting + Responsible for generating and adhering to annual OpEx budget + Responsible for generating and adhering to annual CapEx budget + Create, submit, and present capital project budget requests to the Capital Committee Manage strategic initiatives on behalf of the company + Set forth the vision and roadmap for achievement + Develop and organize the team to fulfill the roadmap + Monitor and manage activities associated with fulfilling the vision + Performs other duties as assigned **Qualifications:** + 9+ years' experience in managing critical facilities in a data center environment + 12+ years supervisory or personnel management experience + Excellent verbal and written communication skills + Ability to work well with all levels of people within the organization + Ability to direct and manage work groups + Excellent organizational skills + Ability to work well under pressure and manage multiple concurrent priorities + Excellent time management skills + Demonstrates strong customer service skills and takes ownership of the customer experience + Ability to develop and document procedures and train personnel on the procedures + Can proactively identify potential customer issues; communicate them to appropriate parties and resolve. + Takes ownership for business performance + Provides constructive thought leadership on ways to improve service. + Pursues creative ways to reduce expenses when possible. + Operates with a strong work ethic and a desire to do things the right way. + Proactively offers constructive and creative ways to improve our business. + Leads by example in helping to build and sustain a healthy, supportive and results driven culture. + Exercises good judgment in communicating and resolving issues with fellow co-workers. + As a CyrusOne representative, treats all vendors, contractors, employees with respect and professionalism. + Encourages constructive feedback on performance so lessons can be learned as part of a continuous improvement culture. + Displays personal commitment to always learn and improve. **Education/Certifications:** + Bachelor's Degree in Computer Science, Business Administration or related field (equivalent work experience may be substituted for degree) **Work environment:** + Fast paced environment + Travel required. 25% for candidates in Sterling, VA. More for other locations. **S** **alary Range:** + $220,000 - $235,000 plus bonus CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume. Welcome to the CyrusOne Career Portal! A great opportunity awaits you so don't delay, apply today! CyrusOne may use artificial intelligence to assess how your application matches the job requirements. The final hiring decision is always made by our team. You may opt out of AI screening without affecting your candidacy. For additional details on opting out, or our AI Recruiting Policy click here . CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please email ********************** or call: ************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne's dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company's overall success. CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies. CyrusOne's leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world's largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com (****************************************************************************** . All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights (****************************************************************************************************************** CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision (******************************************************************************************************************* for more information. As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify. (************************************************************************************************************************
    $126k-158k yearly est. 60d+ ago
  • Production Support Analyst

    Fiserv 4.4company rating

    Remote job

    Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Production Support Analyst About your role: You will be a technology professional, adding value to a gamut of Software Development lifecycle stages. You will not only work on production support activities like incidents, change, problem management but also on certification support for multiple clients and monthly patching for production environments. As a part of your production support activities, you will be on call after office hours and work on weekends/holidays as needed. You will create production run books, maintain change registers, and perform impact analysis for production issues worked upon. What you'll do: Participate in production management activities such as incident change and problem management as well as work with various teams for metrics-based tracking, planning, risk & mitigation, and certification support for multiple top clients. Implement plan reviews, change submissions in the interest of change success and hygiene along with improving resiliency and availability for your platforms. Closely work with multiple production assurance teams and maintain production run books, change registers, automations, improvements, and perform impact/root cause analysis for production issues. You will have the opportunity to work with the best talent in the industry and provide production support for innovative, high quality and largest financial solutions to meet our clients' business needs. Proactive monitoring using tools like Splunk, Dynatrace, Grafana, and Moogsoft. Experience you'll need to have: 4+ years of experience working in an enterprise IT environment. 2+ years of experience in Unix and Windows, scheduling tools. 2+ years of experience in Oracle. 2+ years of experience in Red Hat Open shift, Kafka, ARO, PCF, AWS, Azure, Google Cloud. 2+ years of experience in production management, application/platform monitoring, on call schedule. 1+ years of experience with monitoring tools like Splunk, Dynatrace, Grafana and Moog Soft. 1+ years of experience with incidents, change and problem management and ticketing tools like Service Now, Remedy, CA Service Desk. Bachelor's degree in a related field or an equivalent combination of education, military, and work experience. Experience that would be great to have: Knowledge of ITIL frameworks and best practices. Experience with automation and scripting languages. Good analytical and troubleshooting skills. Experience and desire to work in a Global Delivery environment. Experience using versioning control tools like MS Visual Source Safe (VSS), Git, and Bitbucket. How you'll work: This role is remote. This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered. You will work an assigned schedule of Midnight to 8am EST. This role requires use of a computer and audio equipment. Sponsorship: To be considered, you must be either a US Permanent Resident or US Citizen due to contractual obligations. Benefits at Fiserv: Fuel Your Life program to support your physical, financial, social, and emotional well-being. Paid holidays and generous time away policies. No-cost mental health support through Employee Assistance Programs. Living Proof program to recognize your peers' extra effort with points redeemable for rewards. Eight Employee Resource Groups to foster a collaborative culture and expand your network. Unparalleled professional growth with training, development, and internal mobility opportunities. Medical, dental, vision, life, and disability insurance options available from day one. Retirement planning and discounted shares with the Employee Stock Purchase Plan. Tuition assistance and reimbursement program. Paid parental, caregiver, and military leave. #LI-MJ1 This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact *******************. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
    $72k-85k yearly est. Auto-Apply 8d ago
  • Relationship Manager CMM

    Fiserv 4.4company rating

    Remote job

    Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Relationship Manager CMM What does a successful Relationship Manager at Fiserv do? The Relationship Manager is the lead relationship person providing strategic and consultative management for a portfolio of existing clients. As the strategic advisor to the client, this individual is required to have an in-depth understanding of the client's business, goals, strategies, and industry trends and directions. This role is focused on helping clients grow their business, leading large, multi-disciplined project and sales teams, and integrating a broad set of business development initiatives in complex client environments. What you will do: Generates new demand, revenue, profit margin and retention for Fiserv with assigned mix of current clients. Conducts regular cadence of communication with the client at all levels and disciplines by effectively articulating the Fiserv value propositions. Often lead multiple initiatives concurrently, potentially in different distribution models, in a manner that will identify and execute to close new sales opportunities following Fiserv's sales process methodology. Needs to be a great planner - have a plan, work the plan, re-evaluate the plan on an ongoing basis and revise it as necessary. Leads and develops an account strategy using clients growth plans, budget and project timelines. Insures proactive accountability to the client leading to enhanced client experience and retention. Be able to elevate and bring to closure client issues quickly and effectively with a sense of urgency. Must be able to work in a virtual team setting to coordinate the appropriate resources to meet varying client requirements. This will include product specialists, solution consultants and service sales to generate new business opportunities and greater share of wallet with the client. Collaborates across the organization to ensure client needs are being met. What you need to have: Minimum 5+ years of experience in sales and/or relationship management functions with successful demonstrated performance against quota assignments for multiple years Possess a fundamental understanding of solution selling. Demonstrated ability to build and sustain relationships at a very senior level with clients gaining trusted advisor status Strong influencing and negotiation skills Excellent verbal and written communication skills Travel required: Approximately 30% What would be nice to have: Background in a majority of these areas is preferred: banking, card processing, merchant processing, check services, prepaid and alternative payments. Prior experience of successfully working in a dynamic, matrix environment Salary Range $59,500.00 - $126,600.00 These pay ranges apply to employees in Massachusetts, California (excluding Sunnyvale) and District of Columbia. Pay ranges for employees in other states may differ. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. For commission eligible employees, the successful candidate is eligible to earn commissions pursuant to the terms of the applicable Fiserv Sales Compensation Plan. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact *******************. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
    $59.5k-126.6k yearly Auto-Apply 15d ago
  • Sales Representative BC - Grand Rapids, MI

    Fiserv 4.4company rating

    Remote job

    Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Sales Representative BC - Grand Rapids, MI Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. What does a successful Sales Representative / Business Consultant do at Fiserv? Revolutionize Commerce. Empower Businesses. Define Your Career. Are you ready to be a game-changer? At Fiserv, we're transforming the way businesses operate and grow. You will be on the frontlines of innovation, connecting small and medium-sized businesses (SMBs) with Clover, our award-winning point-of-sale and business management platform. Join a dynamic team that thrives on passion, purpose, and performance. Why Choose Fiserv? We don't just deliver technology; we create solutions that redefine commerce. With Clover, we've built a trusted platform that's powering over 700,000 merchants worldwide and processed over $330 billion in card transactions in 2024. We're not here to simply sell; we're here to empower businesses with tools to succeed. As the world's largest merchant acquirer, you'll have the resources, reputation, and technology to make a real difference. Your career at Fiserv isn't just about closing deals-it's about opening doors to possibility. What you will do: Be the Catalyst for Growth: Travel across the assigned territory, partnering with Financial Institutions to bring Clover's cutting-edge solutions to merchants, sparking success wherever you go. Turn Leads Into Legacy: Proactively generate leads and expand your portfolio in a fast-paced, business-to-business environment. Leverage Fiserv's extensive partnerships and referral networks to fuel your pipeline. Consult. Solve. Transform: Act as a strategic advisor to merchants, tailoring solutions that help them grow, adapt, and thrive in a competitive marketplace. Elevate Excellence: Embody Fiserv's core values by fostering authentic connections and maintaining the highest ethical standards. What you will need to have: High School Diploma/GED Experience in a quota-driven, self-sourcing sales environment Demonstrated success in cold-calling and generating your own leads What would be great to have: Bachelor's degree or military experience 3+ years of sales experience, particularly in consultative and relationship-driven roles Proven ability to design strategies that drive pipeline growth and revenue This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact *******************. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
    $40k-63k yearly est. Auto-Apply 10d ago

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RPX may also be known as or be related to RPX, RPX CORP, RPX Corp., RPX Corporation and Rpx.