Although runners do not spend their time on the clock actually running, speed is still of the essence for this position. Runners expedite workflow in their place of business by taking on various menial tasks, allowing other workers to handle more important tasks. They can communicate messages between different staff, manage inventory, or answer the phone.
The daily tasks of a runner depend on the industry that they work in, since runners can do many different jobs. Production runners work for producers and handle menial tasks that help a film production run smoothly, such as copying scripts. Food runners help waiters and bartenders in restaurants by taking orders and setting up tables. Casino floor runners collect bets and assist dealers.
Qualifications for becoming a runner depend on the industry they are in. Production runners may need a bachelor's degree from film school, while casino floor runners only need a high school diploma. Runners usually need a few years of experience providing efficient, satisfactory service in their industry, whether that means working as a waiter or on the casino floor. They earn an average salary of $30,372 a year.
Gaming services workers serve customers in gambling establishments, such as casinos or racetracks. Some workers tend slot machines or deal cards. Others take bets or pay out winnings. Still others supervise or manage gaming workers and operations.Duties
Gaming services workers typically do the following:
Gaming managers and supervisors direct and oversee the gaming operations and personnel in their assigned area. Supervisors circulate among the tables to make sure that everything is running smoothly and that all areas are properly staffed. Gaming managers and supervisors typically do the following:
Slot supervisors oversee the activities of the slot department. The job duties of this occupation have changed significantly, as slot machines have become more automated in recent years. Because most casinos use video slot machines that give out tickets instead of cash and thus require very little oversight, workers in this occupation spend most of their time providing customer service to slot players. Slot supervisors typically do the following:
Gaming dealers operate table games such as craps, blackjack, and roulette. They stand or sit behind tables while serving customers. Dealers control the pace and action of the game. They announce each player’s move to the rest of the table and let players know when it is their turn. Most dealers are often required to work at least two games, usually blackjack or craps. Gaming dealers typically do the following:
Gaming and sports book writers and runners handle bets on sporting events and take and record bets for customers. Sports book writers and runners also verify tickets and pay out winning tickets. In addition, they help run games such as bingo and keno. Some gaming runners collect winning tickets from customers in a casino. Gaming and sports book writers and runners typically do the following:
Most gaming jobs require a high school diploma or equivalent. Some casinos may require gaming managers to have a college degree. In addition, all gaming services workers must have excellent customer-service skills.Education
Gaming dealers, gaming supervisors, sports book writers and runners, and slot supervisors typically need a high school diploma or equivalent. Educational requirements for gaming managers, however, differ by casino. Although some casinos may only require a high school diploma or equivalent, others require gaming managers to have a college degree. Those who choose to pursue a degree may study hotel management, hospitality, or accounting in addition to taking formal management classes.Training
Individual casinos or other gaming establishments have their own training requirements. New gaming dealers may be sent to gaming school for a few weeks to learn a casino game, such as blackjack or craps. These schools teach the rules and procedures of the game, as well as state and local laws and regulations related to the game.
Although gaming school is primarily for new employees, some experienced dealers have to go to gaming school if they want to be trained in a new casino game.
Completing gaming school before being hired may increase a prospective dealer’s chances of being hired, but it does not guarantee a job. Casinos usually audition prospective dealers for open positions to assess their personal qualities.
Gaming and sports book writers and runners usually do not have to go to gaming school. They can be trained by the casino in less than 1 month. The casino teaches them state and local laws and regulations related to the game, as well the particulars of their job, such as keno calling.Licenses, Certifications, and Registrations
Gaming services workers must be licensed by a state regulatory agency, such as a state casino control board or gaming commission. Licensing requirements for supervisory or managerial positions may differ from those for gaming dealers, gaming and sports book writers and runners, and all other gaming workers. However, all applicants for a license must provide photo identification and pay a fee. They must also typically pass an extensive background check and drug test. Failure to pass the background check may prevent candidates from getting a job or a gaming license.
Age requirements also vary by state. For specific licensing requirements, visit the state’s gaming commission website.Work Experience in a Related Occupation
Gaming and slot supervisors and gaming managers usually have several years of experience working in a casino. Gaming supervisors often have experience as a dealer or in the customer outreach department of the casino. Slot supervisors usually have experience as a slot technician or slot attendant. Some also may have worked in entry-level marketing or customer-service positions.Advancement
Gaming managers are often promoted from positions as slot or gaming supervisors. They also may be moved from a management job in another part of the resort, such as hospitality, after learning about casino operations through an internship or on-the-job training.
Gaming dealers can advance to gaming supervisors and eventually managers. A slot supervisor can also advance to gaming manager.Important Qualities
Communication skills. Gaming services workers must be able to explain the rules of the game to customers and answer any questions they have. Simple misunderstandings can cost a customer a lot of money and damage the reputation of the casino.
Customer-service skills. All gaming jobs involve a lot of interaction with customers. The success or failure of a casino depends on how customers view the casino, making customer service important for all gaming services occupations.
Leadership skills. Gaming managers and supervisors oversee other gaming services workers and must be able to guide them in doing their jobs and developing their skills.
Math skills. Because they deal with large amounts of money, many casino workers must be good at math.
Organizational skills. Gaming managers and supervisors must be well organized to handle administrative and other tasks required in overseeing gaming services workers.
Patience. All gaming services workers have to be able to keep their composure when they handle a customer who becomes upset or breaks a rule. They also must be patient in dealing with equipment failure of malfunction.
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In addition to switching up your job search, it might prove helpful to look at a career path for your specific job. Now, what's a career path you ask? Well, it's practically a map that shows how you might advance from one job title to another. Our career paths are especially detailed with salary changes. So, for example, if you started out with the role of cook you might progress to a role such as sous chef eventually. Later on in your career, you could end up with the title general manager.
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Restaurant Expo/Runner-Onsite Job Fairathon April
Restaurant Expo/Runner-Onsite Job Fairathon April
Monarch Casino Black Hawk
Monarch Casino Black Hawk
Seasonal Maintenance Runner
Seasonal Maintenance Runner
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Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Runner. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.
Learn How To Write a Runner Resume
At Zippia, we went through countless Runner resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.View Detailed Information
Hispanic or Latino
High School Diploma
The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 16.1% of runners listed food service on their resume, but soft skills such as leadership skills and patience are important as well.
Some places are better than others when it comes to starting a career as a runner. The best states for people in this position are Oregon, Washington, Massachusetts, and New Hampshire. Runners make the most in Oregon with an average salary of $36,573. Whereas in Washington and Massachusetts, they would average $35,747 and $35,128, respectively. While runners would only make an average of $35,116 in New Hampshire, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.