The Shipping Supervisor is responsible for overseeing all shipping operations within the Returns Management facility. This role ensures that all outbound processes are executed accurately, efficiently, and in compliance with client requirements. The Shipping Supervisor leads a team, coordinates workflow, and implements best practices to achieve operational excellence and maintain a safe, productive work environment.
Hours are Monday - Friday, 6:30 AM - 3:00 PM
ESSENTIAL FUNCTIONS/RESPONSIBLITIES - Shipping Supervisor
* Provide effective leadership to the shipping team, fostering a positive and productive work environment.
* Model emotional intelligence and professionalism in all interactions, supporting team morale and collaboration.
* Oversee the accuracy and quality of all shipping processes, ensuring compliance with client requirements and company standards.
* Assign and coordinate daily work for pickers to ensure timely and efficient order fulfillment.
* Monitor and ensure completion of all pick requests within 10 working days, meeting client deadlines and service level agreements.
* Maintain a thorough understanding of all outbound functions and communicate process information effectively to team members and stakeholders.
* Manage and control outbound traffic to maximize efficiency and minimize delays.
SPECIAL SKILLS, EXPERIENCE OR QUALIFICATIONS - Shipping Supervisor
* High school diploma or equivalent required
* Basic proficiency in Microsoft Office applications (Excel, Outlook, PowerPoint, and Word) required
* Previous supervisory experience required
* Experience in shipping operations required
* Basic SAP skills required
Preferred Skills
* Intermediate proficiency in Microsoft Office applications preferred
* Supervisory experience in shipping strongly preferred
* Experience with RF gun technology preferred
* Forklift operator certification preferred
* Intermediate SAP skills preferred
With more than 30 years of expertise, Hollingsworth is a leading provider of third-party logistics services. We pride ourselves in our commitment to the advancement of our workforce and develop and invest in our employees. Benefits include:
Medical, dental, vision and life insurance
Paid time off
401K retirement with company match
Employee discounts
Training and development
#HLGSWRTH
$40k-57k yearly est. 60d+ ago
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Senior Manager, Client Acquisition
Shipbob 3.8
Remote job
As a member of the ShipBob Team, you will...
Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob.
Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.
Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI
Role Description:
The Senior Manager, Client Acquisition, is responsible for managing a team of Upper Mid-Market Account Executives. They will focus on weekly pipeline reviews to ensure accurate forecasting and quota achievement as well as monitoring activity and output for the AE team. They will work closely with the Director of Client Acquisition team to ensure AE's have the tools and resources to be successful and are able to bring on new merchants who fit into ShipBob's Ideal Client Profile. They will also collaborate cross functionally to ensure we are providing solutions that will continue to push a steady stream of new customers and provide benefits to our existing customers. This role reports to the Director, Client Acquisition.
What you'll do:
Conduct weekly pipeline reviews, tracking team performance.
Updating forecasting weekly for large accounts as well as the team's run rate to quota.
Monitor Salesforce reports and dashboards to ensure strong activity levels and pipeline health and take action to address gaps.
Coach and support Account Executives through regular 1:1s, call reviews, and real-time deal strategy, actively advising on or joining high-priority sales motions to help close key opportunities.
Collaborate closely with the Director of Client Acquisition and VP of North America Sales to implement sales tactics that spur pipeline generation, improve close rates, and support revenue growth.
Work with Sales Enablement to continue to foster growth in the sales process and ShipBob product and operations knowledge.
Foster a cross-functional feedback loop with Operations and Product teams to share merchant feedback and support continuous product and service improvement.
Identify and implement improvements to sales workflows to inspire efficiency, shorten the sales cycle, and increase conversion rates, for merchants who fit our Ideal Customer Profile.
Own performance management, including regular performance reviews and development planning for team members.
Stay informed on competitors and coach Account Executives on how to effectively position ShipBob's value against alternative solutions.
Support hiring and onboarding of new Account Executives and participate in mentorship programs to build a solid and scalable sales culture.
Additional duties and responsibilities as necessary.
What you'll bring to the table:
Minimum of 6 years of progressive sales leadership experience, with a strong focus on building, coaching, and scaling high-performing teams responsible for new client acquisition.
Demonstrated success driving net-new revenue growth as a sales leader and former top-performing seller; experience within the eCommerce, logistics, supply chain, or fulfillment industries strongly preferred.
Culture carrier and influential leader who can inspire, motivate, and elevate both direct reports and cross-functional partners.
Deep understanding of sales metrics, with the ability to translate data into strategic action and measurable outcomes.
High level of initiative with a ‘get it done' mindset, strong ownership, and a collaborative approach to achieving success.
Comfortable navigating ambiguity and embracing change, including learning from failures and using them to drive improvement.
Proactive in giving and receiving feedback, partnering closely across the sales organization to optimize processes, enhance playbooks, and strengthen the overall client acquisition motion.
Perks & Benefits:
Medical, Dental, Vision & Basic Life Insurance
Paid Maternity/Parental Leave Program
Flexible Time Off Program
Paid Sick Leave
Wellness Days (1 day/quarter)
401K Match
Comprehensive Benefits Package >>> ********************************
See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)
ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $126,429 - $210,715. In addition to base salary, the role includes the opportunity to receive and/or earn sales incentives based on Company's plans and in accordance with Company's policies.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
About You:
The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain.
Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (********************************culture/).
About Us:
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.
$126.4k-210.7k yearly Auto-Apply 1d ago
Product Safety Manager
Shipbob 3.8
Remote job
As a member of the ShipBob Team, you will...
Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob.
Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.
Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI
Travel Requirement: 30%-40% travel required.
Role Description:
The Product Safety Manager will work cross-functionally with Operations, Business Stakeholders, Legal, and the Merchant Success teams. This person should be able to successfully operate with high autonomy, both strategically and tactically. The Product Safety Manager is required to be aware of the requirements, regulations and developments/best practices as related to regulatory compliance, quality assurance and product/food safety as it applies to the food and other consumable products in the distribution industry. The position is responsible for ensuring that the processes, procedures, documentation, and training are adequate to maintain regulatory compliance and product/food safety and quality from receiving through delivery. This role will be expected to provide hands-on leadership, support, program development, and training to field personnel and will operate as the primary contact. It is essential to have technical knowledge, interpersonal and leadership skills to influence and guide change. This role reports to the Senior Manager, Product Safety, who also serves as the backup for this role.
What you'll do:
Implement operational site programs and processes for receipt, storage, transportation, and disposal of food and other applicable consumable products (as needed) to ensure customer safety, regulatory compliance and customer success.
Develop and enhance Product/Food Safety & Compliance Operations programs for existing and emerging businesses.
Write policies, standards for existing and emerging businesses; create and implement training programs to deliver regulatory compliance execution at the site & network level.
Conduct a risk assessment and develop a road map for operational processes, design and execute compliance and product safety interventions, leverage auditing mechanisms, and analyze regulatory impacts of business models.
Enable scalable business solutions.
Work independently with Site and Regional Ops Leadership to ensure product/food safety and compliance to the regulatory and customer requirements.
Develop business metrics to track compliance and process effectiveness; using data to identify compliance trends.
Continuously identify and communicate improvement opportunities.
Provide 24x7 support to field operations for issues involving the food safety and/or inventory, receiving and merchant systems.
Leads the development, maintenance, and execution of the product safety and quality management system across all sites. Oversees internal audit programs, training, recall coordination, and the continual improvement of systems to ensure product safety, legality, and regulatory compliance.
Other duties/responsibilities as necessary.
What you'll bring to the table:
Requires 30%-40% travel.
Bachelor's degree in food science, Nutrition, Chemistry, Biology, or related field.
5+ years of experience managing Product/Food Safety, Compliance and Quality in a large-scale distribution, retail, grocery, food service, or manufacturing environment.
Knowledge of Product safety regulations (local, state, FDA, USDA).
Certified Professional-Food Safety, Registered Environmental Health Specialist, Sanitarian, PCQI.
HACCP plan development experience (basic and/or advanced HACCP training).
ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $94,193 - $156,988. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company's policies.
Perks & Benefits:
Medical, Dental, Vision & Basic Life Insurance
Paid Maternity/Parental Leave Program
Paid Holidays & Flexible Time Off Program
Paid Sick Leave
Wellness Days (1 day/quarter)
401K Match
Comprehensive Benefits Package >>> ********************************
See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
About You:
The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain.
Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (********************************culture/).
About Us:
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.
$94.2k-157k yearly Auto-Apply 1d ago
(Future Opportunities) Business Development Representative - Mid Market
Shipbob 3.8
Remote or Chicago, IL job
As a member of the ShipBob Team, you will...
Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob.
Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.
While we don't have any current openings, we will be hiring BDRs soon for a March or April start date. We invite you to submit your application.
Location: Onsite Tuesday, Wednesday, and Thursday from 9:00 am - 5:00 pm CST at 120 N Racine Ave #100, Chicago, IL 60607.
Ability to graduate to fully remote after 12-months if in good standing.
Role Description:
The Business Development Representative - Mid Market will help develop logistical solutions for mid market size businesses using the full suite of ShipBob's services. This role's primary responsibility is to strategically construct outreach and set qualified meetings that convert to closed deals for our Mid Market Account Executives. They achieve their monthly quota by meeting or exceeding expected metrics for outbound touches and demos set and converted. This role reports to the Manager, Business Development.
What you'll do:
Guide new business by identifying, researching, and qualifying new opportunities weekly, resulting in 10+ prospects added to your book of business per day.
Prospect a prospect pipeline via high volume of outbound cold calls, emails and social selling (e.g. >40 dials, 5 connected calls, and 20+ minutes of talk time daily).
Research and identify potential enterprise customers using tools like LinkedIn, CRM systems, and industry databases.
Engage with decision makers at target organizations and identify their needs through assessing their current fulfillment methods and use discretionary judgment to determine if they are a fit for our business model.
Make recommendations to management from merchants who do not “fit the box”.
Schedule demos with potential merchants and Account Executives.
Achieving daily activity requirements through outbound merchant contact and accurately tracking merchant interactions and information in the designated tracking system.
Consistently exceed monthly and annual quota.
Stay informed about industry trends, competitors, and the evolving needs of enterprise clients.
Additional duties and responsibilities as necessary.
What you'll bring to the table:
2-3 years of demonstrated success in a sales environment targeting Mid Market accounts.
Experience using ABM strategies.
Experience selling over the phone and smart calling various types of businesses or merchants.
Demonstrate a high degree of diligence and accountability.
Comfortable in a competitive environment, with evidence of personal ambition.
Relentless persistence in the face of daily rejection and delays from potential merchants.
An aptitude for research and understanding data.
Perks & Benefits:
Medical, Dental, Vision & Basic Life Insurance
Paid Maternity/Parental Leave Program
Flexible Time Off Program
Paid Sick Leave
Floating Holidays (2 days/year)
Wellness Days (1 day/quarter)
401K Match
Comprehensive Benefits Package >>> ********************************
See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)
ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our architecture is $48,252 - $80,421. We are targeting a salary range of $60,000 for this role. In addition to base salary, the role includes the opportunity to receive and/or earn sales incentives based on Company's plans and in accordance with Company's policies.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
About You:
The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain.
Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (********************************culture/).
About Us:
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.
$48.3k-80.4k yearly Auto-Apply 1d ago
Supply Chain Success Manager
Shipbob 3.8
Remote or Chicago, IL job
As a member of the ShipBob Team, you will...
Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob.
Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.
Location: This role requires working onsite at our Innovation Center in North Aurora, IL at least 50% of the time.
Role Description:
The Supply Chain Success Manager plays a critical role in managing and scaling ShipBob's most strategic merchant partnerships. Sitting at the intersection of account management, operations, and program leadership, this role blends on-site fulfillment expertise with executive-level relationship management to deliver long-term success for both ShipBob and our merchants. This role reports to the Director, Merchant Success.
The SCSM will:
Act as the program lead for assigned top merchants, building and running success frameworks that align operational performance with strategic growth goals.
Partner directly with ShipBob's fulfillment center teams (primarily at Aurora, IL facility) to ensure processes, SLAs, and escalations are managed with speed and accountability.
Run cross-functional initiatives spanning Success, Operations, Product, and Finance to deliver scalable solutions for complex merchant needs.
Serve as a trusted advisor to executive stakeholders at both ShipBob and the merchant, ensuring visibility into performance, risks, and opportunities.
Success for this role is measured by the ability to build robust operating rhythms, resolve escalations through on-site leadership, and push expansion outcomes across domestic and international growth.
What you'll do:
Serve as the primary program owner for top enterprise merchants, ensuring both day-to-day performance and long-term strategy.
Split time between ShipBob's Aurora fulfillment center (50%) and remote work to balance on-site execution with strategic planning.
Conduct regular business reviews (on-site and virtual) to provide performance updates, align on goals, and strengthen partnerships.
Partner with Operations leaders on-site to track KPIs, implement process improvements, and resolve escalations quickly.
Oversee cross-functional initiatives that may include network expansions, process pilots, system enhancements, and cost-optimization projects.
Spur executive-level engagement by building trusted relationships and presenting performance insights and strategic opportunities.
Act as a liaison between merchants and fulfillment center leadership, translating merchant needs into operational action plans.
Develop playbooks, SOPs, and reporting frameworks to standardize merchant program delivery across the portfolio.
Additional duties and responsibilities as necessary.
What you'll bring to the table:
8+ years of experience in account management or program management in a supply chain/logistics role.
Direct project management experience, certifications and training is a bonus.
On-site fulfillment or warehouse operations experience, with ability to partner effectively with front-line and leadership teams.
Established track record of managing enterprise-level clients and building executive-level relationships.
Excellent ability to lead cross-functional projects through ambiguity, influencing without direct authority and entrepreneurial mindset.
Business review and client-facing presentation experience at senior/executive levels.
Ability to resolve escalations and negotiate solutions under pressure.
Demonstrated ability to communicate complex ideas clearly and persuasively, both in writing and verbally, while adapting style to diverse audiences including executives, cross-functional teams, and external partners.
High proficiency with Microsoft Office Suite, reporting tools, and CRM platforms.
ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a salary range of $113,924 - $151,898 for this role. The full base pay range for this position in our compensation architecture is $113,924 - $189,873. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company's policies.
Perks & Benefits:
Medical, Dental, Vision & Basic Life Insurance
Paid Maternity/Parental Leave Program
Flexible Time Off Program
Paid Sick Leave
Wellness Days (1 day/quarter)
401K Match
Comprehensive Benefits Package >>> ********************************
See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
About You:
The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain.
Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (********************************culture/).
About Us:
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.
$113.9k-189.9k yearly Auto-Apply 1d ago
Principal DevOps Engineer
Shipbob 3.8
Remote job
As a member of the ShipBob Team, you will...
Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob.
Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.
Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI
Role Description:
We are seeking a highly skilled Principal DevOps Engineer to lead our DevOps initiatives, drive automation, and optimize a global cloud infrastructure. This role is ideal for an experienced professional who thrives in designing and maintaining scalable, secure, and cost-efficient CI/CD pipelines, Kubernetes clusters, and modernized cloud-based systems. This role reports to the Director, Platform Engineering.
What you'll do:
Design robust, scalable, highly available global cloud architectures that meet business requirements and align with industry best practices.
Have extensive hands-on experience with Azure, Kubernetes (AKS), Helm, and Docker containerization.
Oversee the design, implementation and optimization of CI/CD pipelines to facilitate automated testing, deployment and monitoring of applications and infrastructure. (GitHub Actions)
Have a solid understanding of networking, security, and compliance in cloud environments.
Automate infrastructure provisioning with tools like Terraform, Ansible, or similar IaC frameworks.
Establish best practices for observability, logging, alerting and monitoring using tools like Prometheus and Grafana.
Be experienced with scripting and automation. (Python, Bash, Go, or similar).
Champion collaboration with teams across the company to identify DevOps needs and deliver solutions to advanced technology goals that improve developer experience and release velocity.
Have a background in compliance-heavy industries and integrating audit requirements with security standards and industry best practices. (SOC2, ISO 27001, etc.).
Provide escalation assistance as required to resolve any technology stack related issues that may arise.
Coach and mentor team members on best practices and standards in DevOps.
Have familiarity with new industry trends in DevOps tools and concepts.
Additional duties and responsibilities as necessary.
What you'll bring to the table:
Bachelor's degree in Computer Science, Engineering, or a related field; Master's degree preferred.
10+ years of experience in DevOps or related fields, with at least 5 years in an architecture role.
Extensive experience with Microsoft Azure Stack, including Azure Kubernetes Service (AKS), and other Azure cloud services.
Demonstrated experience in managing and transitioning from monolithic to scalable, distributed architectures across multiple regions.
Excellent understanding of CI/CD pipelines (GitHub), infrastructure as code (IaC), and automation tools such as Terraform, Ansible, or equivalent.
Solid experience with containerization technologies like Docker and Kubernetes.
Sound knowledge of networking, security, and compliance in a global cloud environment.
Exceptional problem-solving skills and the ability to manage complex projects with multiple stakeholders.
Excellent communication and interpersonal skills.
Perks & Benefits:
Medical, Dental, Vision & Basic Life Insurance
Paid Maternity/Parental Leave Program
Flexible Time Off Program
Paid Sick Leave
Wellness Days (1 day/quarter)
401K Match
Comprehensive Benefits Package >>> ********************************
See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)
ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $201,002 - $335,004. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company's policies.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
About You:
The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain.
Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (********************************culture/).
About Us:
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.
$90k-124k yearly est. Auto-Apply 1d ago
Merchant Success Strategy & Ops Manager
Shipbob 3.8
Remote job
As a member of the ShipBob Team, you will...
Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob.
Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.
Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI
Role Description:
ShipBob is looking for a Merchant Success Strategy & Ops Manager to build, optimize, and scale the operational backbone that powers our Merchant Success Organization. This role will serve as the architect of our core systems, reporting, and operating mechanism - turning fragmented workflows into predictable, data-driven motions that improve retention, forecasting, adoption, and merchant outcomes. You'll partner closely with Success, Enablement, Operations, Finance, and Revenue leadership to ensure success teams have the insights, tools, and processes they need to manage their books of business with confidence. This is a high-impact role where you'll bring consistency, clarity, and rigor to how we serve and grow existing merchants, laying the foundation for scalable success across ShipBob. This role reports to the Vice President, Merchant Success.
What you'll do:
Build and maintain the reporting, dashboards, and workflows that help Merchant Success understand merchant health, identify risk, forecast renewals, and uncover expansion opportunities.
Design processes and playbooks that standardize how the team manages renewals, pricing conversations, escalations, Success Plans, and Business Reviews.
Stand-up repeatable programs that boost retention and proactive account movement, including merchant forecasting signals, churn prevention motions, and lifecycle engagement frameworks.
Represent Merchant Success in the S&OP process by translating merchant-level insights, demand changes, and forecasting assumptions into inputs that guide internal planning decisions.
Create simple and actionable tools and templates that reduce manual effort and give MSMs more time to focus on strategic, proactive merchant engagement.
Partner closely with Enablement to ensure new processes are introduced with documentation, training, and clear expectations that support adoption and accountability.
Oversee cross-functional alignment by coordinating initiatives that span Success, Operations, Product, Finance, and Support-ensuring ownership, timelines, and outcomes are clearly defined.
Serve as the point person for process, tooling, and reporting questions from the Merchant Success team, reducing one-off requests and improving self-service.
Elevate organizational visibility by producing consistent, data-backed narratives that inform leadership decisions, signal emerging risks, and highlight opportunities for growth.
Own critical operational rhythms-including forecasting cadences, program tracking, and performance reviews-that keep teams focused, informed, and moving in the same direction.
Take on additional projects that support Merchant Success maturity, operational efficiency, and merchant value creation as our organization scales.
Additional duties and responsibilities as necessary.
What you'll bring to the table:
6-7+ years of experience in merchant success/revenue operations or a similar role.
You've worked directly with or alongside Customer Success or Revenue organizations, and you understand what it takes to retain and grow existing accounts in a recurring revenue model.
You thrive in environments with ambiguity and enjoy building structure where none exists-creating clarity, order, and measurable outputs.
You think in systems. You can zoom out to diagnose root causes and zoom in to build workflows, tools, and mechanisms that solve problems permanently.
You're energized by data. You know how to pull insights from dashboards, spot signals, and turn trends into recommendations that drive action.
You're a builder at heart-someone who'd rather design a scalable process than manage a broken one.
Collaboration comes naturally to you, and you're skilled at working across functions to align priorities, unlock bottlenecks, and create operating models that work for everyone.
You have a bias for action and the resilience to move forward even when direction isn't fully defined.
You care deeply about improving the experience for internal teams and merchants, and you take pride in creating tools, processes, and programs that make others more effective.
Global mindset? Bonus points. You're comfortable designing processes that scale across markets, teams, and time zones.
Perks & Benefits:
Medical, Dental, Vision & Basic Life Insurance
Paid Maternity/Parental Leave Program
Paid Holidays & Flexible Time Off Program
Paid Sick Leave
Wellness Days (1 day/quarter)
401K Match
Comprehensive Benefits Package >>> ********************************
See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)
ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $101,629 - $169,381. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company's policies.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
About You:
The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain.
Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (********************************culture/).
About Us:
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.
$101.6k-169.4k yearly Auto-Apply 1d ago
(Future Opportunities): Solutions Engineer
Shipbob 3.8
Remote job
As a member of the ShipBob Team, you will...
Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob.
Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.
While we don't have any current openings, we invite you to submit your application for future opportunities.
Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI
Role Description:
The Solutions Engineer will join ShipBob's growing Revenue team responsible for understanding the unique strategic needs of each of our mid-market clients and delivering value to help facilitate their growth and success. The Solutions Engineer will partner with ShipBob's Sales, Implementation and Success teams to align the merchant's key business objectives and technical requirements with a compelling technical solution. Acting as a trusted advisor, the Solutions Engineer will demonstrate our platform's full potential, tailored to each merchant's unique needs and personalized to their industry segment. This role reports to the Manager, Solutions Engineering.
What you'll do:
Architect Merchant Success: Collaborate with merchants to deeply understand their business goals and craft tailored solutions that align with both strategic objectives and technical requirements.
Deliver Sales Excellence: Support key sales stages-including demos, warehouse tours, RFPs, vendor assessments, and technical evaluations-by translating complex requirements into actionable insights.
Own Technical Discovery: Immerse yourself in merchants' technical environments to uncover opportunities, anticipate challenges, and guide scalable solution design.
Drive Strategic Rollouts: Develop and communicate a clear technical vision and implementation roadmap that ensures timely, on-budget product launches with measurable impact.
Lead Cross-Functional Execution: Partner closely with Implementation Specialists to ensure flawless delivery of the roadmap, maintaining momentum and accountability across teams.
Stay Ahead of the Curve: Maintain deep expertise in industry trends, ShipBob's evolving service offerings, and competitive differentiators to position value effectively.
Champion Product Innovation: Stay closely aligned with the product roadmap, evangelize new features with customers, and serve as a feedback conduit to inform product strategy.
Additional duties and responsibilities, as necessary.
What you'll bring to the table:
Merchant-Facing Technical Expertise: 5-7 years of hands-on experience supporting merchants in SaaS and e-commerce environments, blending technical acumen with customer-centric problem solving.
Strategic Solutioning Expertise: Proven ability to translate complex business challenges into scalable, technical solutions that drive merchant growth and operational efficiency.
Technical Fluency with Business Impact: Comfortable navigating APIs, SQL, and scripting languages (e.g., Python, Ruby), while articulating how technical decisions align with business outcomes.
Cross-Functional Leadership: Demonstrated success in influencing stakeholders across Sales, Product, Engineering, and Implementation to deliver seamless merchant experiences.
Customer Empathy & Communication Mastery: Exceptional interpersonal and storytelling skills to build trust with merchants, simplify technical concepts, and drive alignment across diverse audiences.
Process Optimization Mindset: Experience building repeatable frameworks, documentation, and best practices that scale Sales Engineering operations and improve team efficiency.
Perks & Benefits:
Medical, Dental, Vision & Basic Life Insurance
Paid Maternity/Parental Leave Program
Flexible Time Off Program
Paid Sick Leave
Floating Holidays (2 days/year)
Wellness Days (1 day/quarter)
401K Match
Comprehensive Benefits Package >>> ********************************
See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)
ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $83,078 - $138,463. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company's policies.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
About You:
The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain.
Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (********************************culture/).
About Us:
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.
$83.1k-138.5k yearly Auto-Apply 1d ago
Solutions Architect I
Shipbob 3.8
Remote job
As a member of the ShipBob Team, you will...
Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob.
Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.
Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI
Role Description:
As a Solutions Architect I at ShipBob, you will be an essential part of the go-to-market team for one of our most important initiatives, apps and integrations, with leading ecommerce-focused technologies and marketplaces around the world. You will act as the technical advisor and/or project manager for both our partnership-driven and custom integrations. In addition, you'll work hand-in-hand with our sales team to ensure custom integrations for large customers go smoothly, working with some of the most exciting brands in ecommerce.
The role is heavily project-based, and thus project management experience is crucial for success. The ideal candidate will be comfortable selling directly to customers and positioning solutions around their needs, but also will be able to troubleshoot issues based on deep understanding of ShipBob and upstream systems.
Please note this role is not a technical support role, nor is it a product manager role. Rather, this role will be responsible for helping our sales and partnerships teams go from “0 to 60mph” across apps and integrations. This role reports to the Manager, Solutions Engineering.
What you'll do:
Support our sales team for custom integration build outs for large merchants.
Researching upstream APIs and systems, and building ERDs (entity relationship diagrams), including field mapping.
Build RFPs (request for proposal) for custom work needed for customers to send to SI partners.
Work hand-in-hand with the partnerships team across new general-purpose integrations, collect feedback, and translate it back to developers for roll out across our existing and future customer base.
Interface directly with customers to collect user requirements and system documentation.
Project managing integrations alongside our SI partners, including keeping internal stakeholders well informed.
Leverage resources available - SI (systems integrator) partners, internal ShipBob engineers, technical support, and sales engineering - to get projects done on time and on budget.
Ensure quality recommendations on architecture by building intimacy with upstream systems (e.g. Netsuite) and ShipBob's API.
Other duties/responsibilities as necessary.
What you'll bring to the table:
3+ years' experience in roles that demand both customer interaction and technical prowess (e.g. Solutions, Sales Engineering, technical account management).
3+ years' experience with integration development, APIs or IPaaS systems.
Experience building out complex code (ideally, using JavaScript)
An established track record of driving cross-functional organizational alignment across groups such as Engineering, Sales, Marketing, Operations and Support.
Outstanding analytical and decision-making skills that provide structure to complex and ambiguous situations.
Excellent written and verbal communication skills demonstrated through a track record of clearly and concisely conveying information and ideas to all levels of the organization.
Ecommerce experience and shipping/logistics experience is a plus.
Perks & Benefits:
Medical, Dental, Vision & Basic Life Insurance
Paid Maternity/Parental Leave Program
Flexible Time Off Program
Paid Sick Leave
Wellness Days (1 day/quarter)
401K Match
Comprehensive Benefits Package >>> ********************************
See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)
ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a salary of $120,000 for this role. The full base pay range for this position in our compensation architecture is $90,630 - $151,050. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company's policies.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
About You:
The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain.
Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (********************************culture/).
About Us:
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.
$90.6k-151.1k yearly Auto-Apply 1d ago
Portfolio Success Manager
Shipbob 3.8
Remote job
As a member of the ShipBob Team, you will...
Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob.
Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.
Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI
Role Description:
The Portfolio Success Manager (PSM) brings premier account management strategy to their portfolio of enterprise level merchants at ShipBob. A PSM focuses on driving expansion solutions domestic and international, building executive level relationships and trusted partnership, and managing an account team and processes for smooth business operations. Their mission is not only to provide a world-class merchant experience, but also strategies and relationships that are built to last. A PSM will need to be comfortable running strategic in-person business reviews, innovating both externally with the client and internally within ShipBob to help the organization evolve with our top client's needs. Success for a PSM is building a robust account team and processes with SOPs and reporting capabilities, run and close complex expansion deals, and develop relationships and close partnership contracts at an executive level. This role reports to the Senior Manager, Merchant Success.
What you'll do:
Collaborate with internal leadership and teams to continuously improve and innovate the merchant experience.
Manage a book of high revenue clients and grow their business within ShipBob.
Source and close expansion deals within your merchant book of business.
Manage contractual negotiations & renewals to secure long-term partnerships with our top merchants.
Collaborate cross departmentally with multiple stakeholders.
Coach and build an effective account team to elevate the merchant experience through best-in-class communication, process management, and de-escalation.
Analyze merchant supply chains to identify performance opportunities, efficiencies, and risk mitigation strategies.
Conduct quarterly business reviews, in-person, when possible, to build trusted and lasting relationships at all levels of the merchant business.
Experience with data analytics - reviewing and utilizing data to make decisions.
Additional duties and responsibilities as necessary.
What you'll bring to the table:
8-10 years of experience in sales and merchant services in a related industry. Experience in ecommerce preferred.
Proven experience in business reviews with internal and external stakeholders, with confidence in presenting to C-suite executives.
Established ability to negotiate and deliver contractual partnership deals.
Demonstrated ability to manage and foster a positive team culture.
Ability to build consultative and executive-level customer relationships.
Excellent conflict resolution abilities and negotiation experience.
Advanced written and verbal communication skills.
Desire to work in a fast-paced environment.
Advanced experience in Microsoft Office Suite.
This role will require up to 15% of travel.
Perks & Benefits:
Medical, Dental, Vision & Basic Life Insurance
Paid Maternity/Parental Leave Program
Flexible Time Off Program
Paid Sick Leave
Wellness Days (1 day/quarter)
401K Match
Comprehensive Benefits Package >>> ********************************
See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
About You:
The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain.
Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (********************************culture/).
About Us:
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.
We're DAS Technology Group, recruiters for the Aerospace and Defense Industry hiring for an opportunity we have for a remote Sales Manager for a leading full- service EMS provider specializing in PCB assembly, module and box builds, and functional testing, as well as on-site clean room capabilities for thick-film circuit design, assembly and test.
Target Salary is ~$120K plus commissions, could 2x salary!
We're looking to hire a remote Sales Manager reporting into Rochester, NY with the following experience and qualifications:
Must be a US Citizen
Minimum of five (5) years of experience in B2B and / or B2G sales. Preference will be given to those candidates who have EMS (Electronic Manufacturing Services) and/CCA (Circuit Card Assembly) sales experience.
Must show demonstrated ability to qualify, nurture, and negotiate deal sizes of at least $100,000 per order. Preference given to those candidates who can demonstrate higher level acumen in consistently closing deal sizes exceeding $1,000,000.
Experience with Microsoft Dynamics or equivalent CRM preferred.
Proven track record in sales, preferably in the Aerospace and Defense industry.
If this would be of interest to you please apply here!
$100k-120k yearly Auto-Apply 43d ago
Senior Manager, Merchant Success
Shipbob 3.8
Remote job
As a member of the ShipBob Team, you will...
Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob.
Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.
Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI
Role Description:
ShipBob is looking for a Senior Manager, Merchant Success to lead our team of high-performing Merchant Success Managers who serve as strategic partners to ShipBob's Enterprise and Upper Mid-Market customers operating across ecommerce and retail fulfillment channels. The Senior Manager will drive customer outcomes through proactive consultation, and operational excellence, ensuring our merchants succeed as they scale through omnichannel growth.
This leader will coach, develop, and enable a team focused on value realization, product adoption, and executive relationship expansion. You will guide your team through complex escalations, omnichannel requirements, margin health initiatives, and revenue expansion opportunities. The ideal candidate brings experience in customer success, supply chain, ecommerce operations, or a related commercial leadership role, with a track record of managing strategic accounts and building teams that consistently exceed targets. This role reports to the Director, Merchant Success.
What you'll do:
Directly manage, coach, and develop a team of Merchant Success Managers (MSMs) supporting ShipBob's largest, strategic Upper Mid-Market accounts.
Foster a high-performance, people-first culture focused on accountability, collaboration, and continuous improvement.
Conduct regular 1:1s, pipeline/health reviews, coaching sessions, and career development planning.
Own team performance across gross and net revenue retention, cross-sell pipeline influence, risk mitigation, and margin health.
Support and guide negotiations, renewals, and escalated conversations with executive stakeholders.
Partner cross-functionally to shape customer strategies and solutions across Operations, Product, and Revenue.
Guide your team in building strategic success plans, business reviews, and executive engagement plans focused on delivering customer value.
Act as senior escalation point and coach MSMs to improve resolution strategies and stakeholder communication.
Oversee credit escalations and margin considerations with sound commercial judgment and alignment to ShipBob policies.
Identify, implement, and refine processes and playbooks that enable proactive, insight-led merchant engagement.
Additional duties and responsibilities as necessary.
What you'll bring to the table:
Experience in Customer Success, Account Management, Supply Chain, Logistics, or Ecommerce Operations-supporting mid-market or enterprise customers.
Experience managing and developing high-performing Success or Account teams.
Excellent business acumen with the ability to interpret P&L impact, pricing levers, and margin considerations.
Skilled in leading escalations, influencing at the executive level, and navigating ambiguous situations with clarity and confidence.
Thrives in a high-growth, evolving environment with a bias toward action and continuous improvement.
Able to translate strategy into operational execution and measurable outcomes.
Perks & Benefits:
Medical, Dental, Vision & Basic Life Insurance
Paid Maternity/Parental Leave Program
Flexible Time Off Program
Paid Sick Leave
Wellness Days (1 day/quarter)
401K Match
Comprehensive Benefits Package >>> ********************************
See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)
ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $115,496 - $192,493. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company's policies.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
About You:
The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain.
Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (********************************culture/).
About Us:
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.
$115.5k-192.5k yearly Auto-Apply 1d ago
(Future Opportunities) Business Development Representative - Outbound
Shipbob 3.8
Remote or Chicago, IL job
As a member of the ShipBob Team, you will...
Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob.
Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.
We're always on the lookout for talented Business Development Representatives to join our team. While we don't have any current openings, we invite you to submit your application for future opportunities.
Location: Onsite Tuesday, Wednesday, and Thursday from 9:00 am - 5:00 pm CST at 120 N Racine Ave #100, Chicago, IL 60607. Ability to graduate to fully remote after 12-months if in good standing.
Role Description:
Our Business Development Representatives (BDRs) develop logistical solutions for small to medium-sized businesses using the full suite of ShipBob's services. A BDR's primary responsibility is to evaluate each merchant's unique business needs and set qualified meetings that convert to closed deals for our Account Executives. They achieve their monthly quota by meeting or exceeding expected metrics for outbound touches and demos set and converted.
The BDR role is a great fit for candidates looking to develop their skills and grow within their sales career. You'll start your first month at ShipBob with a comprehensive onboarding program designed to set you up for success. You'll learn the ins and outs of the role through industry, product, and sales training, practice your skills, and shadow experienced BDRs. Not only will this role give you a hands-on learning experience in ShipBob's product offering, but it will also provide the opportunity to master advanced CRM platforms like Salesforce, Outreach, Gong, and 6Sense. In addition to CRM expertise, you'll develop valuable hard skills such as data analysis for sales insights, prospecting strategies, negotiation techniques, and consultative selling methods-building a strong foundation for long-term success in a sales career. This role will report into the Business Development Manager.
What you'll do:
Guide new business by identifying, researching, and qualifying new opportunities weekly, resulting in 10+ prospects added to your book of business per day.
Prospect a prospect pipeline via high volume of outbound cold calls, emails and social selling (e.g. >50 dials, 5 connected calls, and 20+ minutes of talk time daily).
Identify client needs through assessing their current fulfillment methods and use discretionary judgment to determine if they are a fit for our business model.
Make recommendations to management from merchants who do not “fit the box”.
Schedule demos with potential merchants and Account Executives.
Achieving daily activity requirements through outbound merchant contact and accurately tracking merchant interactions and information in the designated tracking system.
Report to designated manager/team lead to strategize more effective prospecting methods.
Consistently exceed monthly and annual quota.
Additional duties and responsibilities as necessary.
What you'll bring to the table:
No prior experience required; however, internships or coursework in sales or business development is a plus.
Experience selling over the phone and smart calling various types of businesses or merchants is a plus.
Demonstrate a high degree of diligence and accountability.
Comfortable in a competitive environment, with evidence of personal ambition.
Relentless persistence in the face of daily rejection and delays from potential merchants.
An aptitude for research and understanding data.
Perks & Benefits:
Medical, Dental, Vision & Basic Life Insurance
Paid Maternity/Parental Leave Program
Flexible Time Off Program
Paid Sick Leave
Floating Holidays (2 days/year)
Wellness Days (1 day/quarter)
401K Match
Comprehensive Benefits Package >>> ********************************
See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)
ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a salary range of $50,000 for this role. In addition to base salary, the role includes the opportunity to receive and/or earn sales incentives based on Company's plans and in accordance with Company's policies. The full base pay range for this position in our architecture is $37,437 - $62,395.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
About You:
The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain.
Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (********************************culture/).
About Us:
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.
$37.4k-62.4k yearly Auto-Apply 1d ago
Senior Director, Merchant Success
Shipbob 3.8
Remote job
As a member of the ShipBob Team, you will...
Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob.
Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.
Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI
Role Overview:
ShipBob is looking for a Senior Director, Merchant Success to lead our team of supply chain experts who serve as strategic partners to our most important customers. This role is responsible for scaling a high-performing, consultative team delivering long-term value and operational excellence within our Enterprise and Upper Mid-Market merchant segments. The Senior Director will oversee the team responsible for the post-sale customer relationships focused on proactive, insight-led partnerships. The ideal candidate will have a successful track record in full lifecycle success management within the enterprise merchant space, with an emphasis on driving engagement, adoption, and customer advocacy. This role reports to the VP, Merchant Success.
What you'll do:
Oversee the Enterprise and Upper Mid-Market Merchant Success teams, overseeing the satisfaction, retention, and growth of ShipBob's highest-value customers.
Set the vision and strategy for managing complex, strategic accounts, ensuring your team delivers proactive, consultative partnerships that drive retention, growth, and advocacy.
Foster a high-performance, people-first culture focused on accountability, collaboration, and continuous improvement.
Coach and develop leaders within your team, empowering them to manage C-suite relationships, navigate escalations, and deliver exceptional operational outcomes for our largest merchants.
Monitor customer health metrics and guide your team in turning insights into actionable strategies that improve merchant experience and business results.
Build frameworks and processes that enable your team to handle nuanced, one-off deals while translating those learnings into scalable programs and repeatable solutions.
Partner with senior leadership and cross-functional teams to shape global operating models, ensuring consistency in engagement standards, playbooks, and performance expectations.
Work with leadership peers to establish a unified, global operating model, ensuring consistent processes, playbooks, merchant engagement standards, and performance expectations that are aligned to the Global Merchant Success framework.
Partner closely cross-functionally with various teams including Operations and Revenue to deliver a seamless experience for merchants.
Directly support complex escalations, lending leadership oversight and team coaching to efficiently and effectively mitigate merchant risk.
Inform and shape product, policy, and process changes by proactively identifying and advocating for both merchant and ShipBob needs and priorities.
Additional duties and responsibilities as necessary.
Who you are:
A strategic, customer-obsessed leader with 10+ years of experience in Customer Success or Account Management, ideally within the logistics or e-commerce space.
Demonstrated track record of exceeding targets and delivering exceptional commercial outcomes for your customers and organization.
Known for having a bias towards action and being resilient, especially in high-growth, high-change environments.
Skilled at developing talent and building high-performing, values-aligned teams that thrive on shared accountability.
Naturally collaborative with a track record of working across functions to unlock value and improve customer outcomes.
Calm and confident in the face of change; you're excellent at managing ambiguity and rallying teams through evolving priorities.
Comfortable operating at the executive level-you bring strong presence, credibility, and communication skills to C-suite conversations, strategic planning sessions, and high-stakes escalations.
Decisive and thoughtful; you demonstrate solid decision quality and use data to inform direction without getting stuck in analysis paralysis.
Exceptional at planning and aligning team efforts with broader company goals-translating strategy into execution at scale.
Deeply customer-focused, with an instinct for putting yourself in the merchant's shoes and advocating on their behalf.
Comfortable influencing at every level of the organization, with strong executive presence and communication skills.
Someone who delivers results through others, with a deep commitment to empowering teams, exceeding goals, and growing the business.
Ability to travel up to 15%.
Perks & Benefits:
Medical, Dental, Vision & Basic Life Insurance
Paid Maternity/Parental Leave Program
Flexible Time Off Program
Paid Sick Leave
Wellness Days (1 day/quarter)
401K Match
Comprehensive Benefits Package >>> ********************************
See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)
ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $173,077 - $288,461. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company's policies.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
About You:
The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain.
Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (********************************culture/).
About Us:
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.
$173.1k-288.5k yearly Auto-Apply 1d ago
Principal Partner Manager
Shipbob 3.8
Remote job
As a member of the ShipBob Team, you will...
Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob.
Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.
Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI
Travel: This role will require travelling and working at conferences, VIP dinners, and expos.
Role Description:
From day one, you'll be responsible for growing ShipBob's agency and tech partner ecosystem while working closely with our go-to-market teams (sales, marketing, and revenue operations). Your primary focus will be managing relationships with partners who refer, resell, or recommend ShipBob's fulfillment services, while also supporting a select group of partners where integration or strategic value alignments exist.
You'll be accountable for revenue pipeline targets (lead flow, partner-driven sales opportunities, and pipeline revenue) and program-related KPIs (new partners onboarded, revenue share sourced from partners, etc.). In addition to these KPIs, you will have rotating, project-related goals that span 1-2 quarters (e.g. developing a new integration with a key partner).
This role reports to the VP, Partnerships.
What you'll do:
Partner Ecosystem Management: Oversee a book of partners, ensuring they are effectively managed and supported. Develop and maintain strong relationships with key partners. Act as the primary point of contact and ensure partners are engaged and satisfied.
Take introductory calls with agency and tech partners within your vertical. You'll be responsible for qualifying these partners and determining fit, with a focus on driving value and lead flow from strategic relationships.
Partner Onboarding: Oversee the onboarding process for new partners, ensuring they have the necessary tools, resources, and training to be successful.
Strategic Planning: Collaborate with partners to create joint business plans that outline mutual goals, strategies, and key performance indicators.
Revenue Growth: Identify opportunities to drive revenue growth through partnerships.
Cross-functional Collaboration: Work closely with internal teams to ensure seamless integration of partner solutions and services. Coordinate with sales, marketing, and operations to deliver a smooth experience for our partners.
Events & Webinars: Participate in co-marketing events (virtual and in-person) at the request of the partner marketing team. As we continue to ramp up our in-person events strategy (~20-25 per quarter), the Principal Partner Manager will need to be open to travel and work at conferences, VIP dinners, and expos. Each PM is expected to participate in 5 in-person events per quarter. There is a particular need for staff at events on the East Coast, which represents our biggest area of opportunity.
Additional duties and responsibilities as necessary.
What you'll bring to the table:
Knowledge of the ecommerce space. Be able to become a thought leader around ecommerce and fulfilment, you can build a solid credibility with ecosystem partners.
Technical aptitude or knowledge
.
Most top partnerships require a direct integration with ShipBob's fulfillment software. You don't have to know how to write code, but aptitude in comprehending integrations, APIs, and the functionality of integrations is essential.
Maturity in business development skills. You will be managing the day-to-day relationship with partners. You should be comfortable and empowered in negotiating the proper structures, contracts, etc. to ensure success.
Entrepreneurial/self-starter tendencies. No one will tell you what to do every day in this role, so you will have to create your own roadmap. The ability to work autonomously and reach firm conclusions using messy or incomplete data is crucial.
Detail orientation and communication skills. You are interacting with our highest-revenue partners and C-level executives within ShipBob. Attention to detail in your written and verbal communication is key.
Willingness to get in the weeds
.
At ShipBob, we don't have any roles that sit in ivory towers. You should be willing to interface directly with partner contacts, internal stakeholders, and merchants (our customers) at any level to solve problems.
Ability to “scale yourself”
.
This is not a sales role but does carry revenue targets, so you must make the best use of your time by prioritizing, automating, and working through others where possible vs. pursuing your own wins exclusively.
The ideal candidate will have 4+ years of experience in partnerships and a pre-established network of agency partners.
Perks & Benefits:
Medical, Dental, Vision & Basic Life Insurance
Paid Maternity/Parental Leave Program
Flexible Time Off Program
Paid Sick Leave
Wellness Days (1 day/quarter)
401K Match
Comprehensive Benefits Package >>>
********************************
See Our High-Performing Culture >>>
Check us out on Instagram
(@lifeatshipbob)
ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $125,410 - $209,016. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company's policies.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
About You:
The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain.
Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (********************************culture/).
About Us:
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.
$63k-105k yearly est. Auto-Apply 1d ago
Product Marketing Manager
Shipbob 3.8
Remote job
As a member of the ShipBob Team, you will...
Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob.
Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.
Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI
Role Description:
ShipBob is seeking a Product Marketing Manager with a passion for customer success and a strategic focus on deepening engagement with ShipBob Plus merchants. This role goes beyond traditional product marketing by prioritizing messaging and positioning of product launches to our existing customers, nurturing their success, and driving adoption of new features and programs. You'll be a key partner to our Merchant Success and Sales teams, leading initiatives that foster loyalty, drive cross-sell and upsell opportunities, and amplify the voice of our customers. This role reports to the Director, Product Marketing.
What you'll do:
Customer-Centric Strategy: Develop and execute messaging strategies for product launches and enhancements, focusing on communicating value to existing ShipBob merchants. Conduct research and utilize data (VOC, competitive intelligence, salesforce, gong, etc) to maintain clear, differentiated messaging and inform marketing, sales, and product strategy.
ShipBob Plus Merchant Nurture & Advocacy: Lead programs to nurture ShipBob Plus merchants and position the program externally to attract new prospects.
Cross-Sell & Upsell Campaigns: Design and implement campaigns in partnership with Expansion Sales and Merchant Success to drive adoption of additional ShipBob solutions.
Customer Insight Programs: Own and operate initiatives such as NPS surveys and the Customer Advisory Board for ShipBob Plus merchants.
Cross-functional alignment: Collaborate closely with the Merchant Success team to identify customer needs and inform go-to-market strategies. Be a trusted liaison that drives product offering and solution alignment for joint success with Marketing, Partnerships, Sales, Product, Engineering, Operations, and Leadership.
Merchant Success Partnership: Lead customer experience strategy and execution at ShipBob's annual event, Fulfilled.
Manage demand generation, go-to-market projects, and communications internally and externally.
Create and update campaign assets, including but not limited to landing pages, email, video, graphics, and ad copy.
Additional duties and responsibilities as necessary.
What you'll bring to the table:
5+ years of product marketing experience, ideally in ecommerce technology, logistics, or software.
Demonstrated success in customer-focused marketing, including cross-sell/upsell campaigns and customer insight programs
Experience with hands-on integrated marketing programs and GTM campaigns.
Experience in content, digital marketing, and email marketing.
Exceptional communication and presentation skills and a track record for delivering clear and compelling customer-facing materials in the technology sector.
Strong attention to detail, highly entrepreneurial, creative, open-minded, persistent, and highly collaborative.
Perks & Benefits:
Medical, Dental, Vision & Basic Life Insurance
Paid Maternity/Parental Leave Program
Paid Holidays & Flexible Time Off Program
Paid Sick Leave
Wellness Days (1 day/quarter)
401K Match
Comprehensive Benefits Package >>> ********************************
See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)
ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $89,441 - $149,069. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company's policies.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
About You:
The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain.
Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (********************************culture/).
About Us:
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.
$89.4k-149.1k yearly Auto-Apply 1d ago
Supply Chain Success Manager
Shipbob, Inc. 3.8
Remote or Los Angeles, CA job
Job Description
As a member of the ShipBob Team, you will...
Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob.
Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.
Location: This role requires working onsite at our Innovation Center in Moreno Valley, CA, at least 50% of the time.
Role Description:
The Supply Chain Success Manager plays a critical role in managing and scaling ShipBob's most strategic merchant partnerships. Sitting at the intersection of account management, operations, and program leadership, this role blends on-site fulfillment expertise with executive-level relationship management to deliver long-term success for both ShipBob and our merchants. This role reports to the Director, Merchant Success.
The SCSM will:
Act as the program lead for assigned top merchants, building and running success frameworks that align operational performance with strategic growth goals.
Partner directly with ShipBob's fulfillment center teams (primarily at Moreno Valley, CA facility) to ensure processes, SLAs, and escalations are managed with speed and accountability.
Run cross-functional initiatives spanning Success, Operations, Product, and Finance to deliver scalable solutions for complex merchant needs.
Serve as a trusted advisor to executive stakeholders at both ShipBob and the merchant, ensuring visibility into performance, risks, and opportunities.
Success for this role is measured by the ability to build robust operating rhythms, resolve escalations through on-site leadership, and push expansion outcomes across domestic and international growth.
What you'll do:
Serve as the primary program owner for top enterprise merchants, ensuring both day-to-day performance and long-term strategy.
Split time between ShipBob's Moreno Valley fulfillment center (50%) and remote work to balance on-site execution with strategic planning.
Conduct regular business reviews (on-site and virtual) to provide performance updates, align on goals, and strengthen partnerships.
Partner with Operations leaders on-site to track KPIs, implement process improvements, and resolve escalations quickly.
Oversee cross-functional initiatives that may include network expansions, process pilots, system enhancements, and cost-optimization projects.
Spur executive-level engagement by building trusted relationships and presenting performance insights and strategic opportunities.
Act as a liaison between merchants and fulfillment center leadership, translating merchant needs into operational action plans.
Develop playbooks, SOPs, and reporting frameworks to standardize merchant program delivery across the portfolio.
Additional duties and responsibilities as necessary.
What you'll bring to the table:
8+ years of experience in account management or program management in a supply chain/logistics role.
Direct project management experience, certifications and training is a bonus.
On-site fulfillment or warehouse operations experience, with ability to partner effectively with front-line and leadership teams.
Established track record of managing enterprise-level clients and building executive-level relationships.
Excellent ability to lead cross-functional projects through ambiguity, influencing without direct authority and entrepreneurial mindset.
Business review and client-facing presentation experience at senior/executive levels.
Ability to resolve escalations and negotiate solutions under pressure.
Demonstrated ability to communicate complex ideas clearly and persuasively, both in writing and verbally, while adapting style to diverse audiences including executives, cross-functional teams, and external partners.
High proficiency with Microsoft Office Suite, reporting tools, and CRM platforms.
ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a salary range of $113,924 - $151,898 for this role. The full base pay range for this position in our compensation architecture is $113,924 - $189,873. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company's policies.
Perks & Benefits:
Medical, Dental, Vision & Basic Life Insurance
Paid Maternity/Parental Leave Program
Flexible Time Off Program
Paid Sick Leave
Wellness Days (1 day/quarter)
401K Match
Comprehensive Benefits Package >>> ********************************
See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
About You:
The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain.
Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (********************************culture/).
About Us:
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.
We're DAS Technology Group, recruiters for the Aerospace and Defense Industry hiring for an opportunity we have for a remote Sales Manager for a leading full- service EMS provider specializing in PCB assembly, module and box builds, and functional testing, as well as on-site clean room capabilities for thick-film circuit design, assembly and test.
Target Salary is ~$120K plus commissions, could 2x salary!
We're looking to hire a remote Sales Manager reporting into Rochester, NY with the following experience and qualifications:
Must be a US Citizen
Minimum of five (5) years of experience in B2B and / or B2G sales. Preference will be given to those candidates who have EMS (Electronic Manufacturing Services) and/CCA (Circuit Card Assembly) sales experience.
Must show demonstrated ability to qualify, nurture, and negotiate deal sizes of at least $100,000 per order. Preference given to those candidates who can demonstrate higher level acumen in consistently closing deal sizes exceeding $1,000,000.
Experience with Microsoft Dynamics or equivalent CRM preferred.
Proven track record in sales, preferably in the Aerospace and Defense industry.
If this would be of interest to you please apply here!
$100k-120k yearly Auto-Apply 43d ago
Supply Chain Success Manager
Shipbob 3.8
Remote or Moreno Valley, CA job
As a member of the ShipBob Team, you will...
Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won't just follow a playbook, you'll be actively building the future of ShipBob.
Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We've created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.
Location: This role requires working onsite at our Innovation Center in Moreno Valley, CA, at least 50% of the time.
Role Description:
The Supply Chain Success Manager plays a critical role in managing and scaling ShipBob's most strategic merchant partnerships. Sitting at the intersection of account management, operations, and program leadership, this role blends on-site fulfillment expertise with executive-level relationship management to deliver long-term success for both ShipBob and our merchants. This role reports to the Director, Merchant Success.
The SCSM will:
Act as the program lead for assigned top merchants, building and running success frameworks that align operational performance with strategic growth goals.
Partner directly with ShipBob's fulfillment center teams (primarily at Moreno Valley, CA facility) to ensure processes, SLAs, and escalations are managed with speed and accountability.
Run cross-functional initiatives spanning Success, Operations, Product, and Finance to deliver scalable solutions for complex merchant needs.
Serve as a trusted advisor to executive stakeholders at both ShipBob and the merchant, ensuring visibility into performance, risks, and opportunities.
Success for this role is measured by the ability to build robust operating rhythms, resolve escalations through on-site leadership, and push expansion outcomes across domestic and international growth.
What you'll do:
Serve as the primary program owner for top enterprise merchants, ensuring both day-to-day performance and long-term strategy.
Split time between ShipBob's Moreno Valley fulfillment center (50%) and remote work to balance on-site execution with strategic planning.
Conduct regular business reviews (on-site and virtual) to provide performance updates, align on goals, and strengthen partnerships.
Partner with Operations leaders on-site to track KPIs, implement process improvements, and resolve escalations quickly.
Oversee cross-functional initiatives that may include network expansions, process pilots, system enhancements, and cost-optimization projects.
Spur executive-level engagement by building trusted relationships and presenting performance insights and strategic opportunities.
Act as a liaison between merchants and fulfillment center leadership, translating merchant needs into operational action plans.
Develop playbooks, SOPs, and reporting frameworks to standardize merchant program delivery across the portfolio.
Additional duties and responsibilities as necessary.
What you'll bring to the table:
8+ years of experience in account management or program management in a supply chain/logistics role.
Direct project management experience, certifications and training is a bonus.
On-site fulfillment or warehouse operations experience, with ability to partner effectively with front-line and leadership teams.
Established track record of managing enterprise-level clients and building executive-level relationships.
Excellent ability to lead cross-functional projects through ambiguity, influencing without direct authority and entrepreneurial mindset.
Business review and client-facing presentation experience at senior/executive levels.
Ability to resolve escalations and negotiate solutions under pressure.
Demonstrated ability to communicate complex ideas clearly and persuasively, both in writing and verbally, while adapting style to diverse audiences including executives, cross-functional teams, and external partners.
High proficiency with Microsoft Office Suite, reporting tools, and CRM platforms.
ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. We are targeting a salary range of $113,924 - $151,898 for this role. The full base pay range for this position in our compensation architecture is $113,924 - $189,873. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company's policies.
Perks & Benefits:
Medical, Dental, Vision & Basic Life Insurance
Paid Maternity/Parental Leave Program
Flexible Time Off Program
Paid Sick Leave
Wellness Days (1 day/quarter)
401K Match
Comprehensive Benefits Package >>> ********************************
See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.
About You:
The work we do at ShipBob is both challenging and rigorous, which means our environment isn't the right fit for everyone, and that's okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today's global supply chain.
Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (********************************culture/).
About Us:
ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob's proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob's dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.
ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.
We're DAS Technology Group, recruiters for the Aerospace and Defense Industry hiring for an opportunity we have for a remote Sales Manager for a leading full- service EMS provider specializing in PCB assembly, module and box builds, and functional testing, as well as on-site clean room capabilities for thick-film circuit design, assembly and test.
Target Salary is ~$120K plus commissions, could 2x salary!
We're looking to hire a remote Sales Manager reporting into Rochester, NY with the following experience and qualifications:
Must be a US Citizen
Minimum of five (5) years of experience in B2B and / or B2G sales. Preference will be given to those candidates who have EMS (Electronic Manufacturing Services) and/CCA (Circuit Card Assembly) sales experience.
Must show demonstrated ability to qualify, nurture, and negotiate deal sizes of at least $100,000 per order. Preference given to those candidates who can demonstrate higher level acumen in consistently closing deal sizes exceeding $1,000,000.
Experience with Microsoft Dynamics or equivalent CRM preferred.
Proven track record in sales, preferably in the Aerospace and Defense industry.
If this would be of interest to you please apply here!
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