Rusnak Auto Group jobs - 44 jobs

Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 14 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Ontario, and Anaheim Hills. With over six decades of success and experience, we strive to satisfy our customers' exquisite taste by offering 11 extraordinary brands of the most sought after luxury cars. Our BMW Westlake dealership in Thousand Oaks is seeking Sales Receptionist. This is a great opportunity to take your automotive career to the next level. In this position, you will contribute to the success of Rusnak Group by managing Client interactions, both in-person and via telephone, in an efficient, professional, courteous and timely manner, while upholding the highest levels of professional integrity and achieving individual proficiency goals established by management to support strategic plan objectives. Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s. WHAT WE OFFER Professional development and opportunities to grow within a well-respected company Competitive Pay Health Insurance Coverage (medical, dental, vision, and life) Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP) 401(k) Retirement Plan Flexible Spending Account Paid Time-Off (vacation pay, sick pay, holiday pay) Parental Leave Employee Perks (sports games, theme parks, etc.) Employee Referral Bonus Program *Compensation will be based on experience and skill level. *To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency. Responsibilities Effectively and Efficiently Follow Quality Control Procedures/Office Administration Promptly, professionally, effectively, efficiently, and in a friendly manner, communicates with Clients, in-person and via telephone on computerized switchboard, to promote excellent Client relations and ensure the highest levels of Client satisfaction; determines purpose of visit/call, promptly seeks clarification, if request or objective is unclear; forwards Client/call to appropriate personnel or department while also providing an “introduction” to secondary personnel/call handler so that Client does not have re-introduce themselves or the issue; retrieves messages from computerized switchboard voice mail and forwards to appropriate personnel; documents and delivers messages or transfers calls to voice mail, when appropriate personnel are not available; carefully monitors visitor access and issues passes when required; continually develops enhanced telephone call handling and language management skills. Maintains consistent knowledge of Company structure, telephone system, the dealership and department operations; keeps current with staff changes; answers questions about the Company and provides callers with address, directions, and other pertinent information. Effectively and efficiently maintains and updates appointment calendars; places reminder calls prior to scheduled appointments. Receives, sorts, and routes mail; maintains and routes publications. Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes; creates/prints fax cover sheets, memos, correspondence, reports, other documents, when necessary. Effectively and efficiently manages office supply inventory, performs other clerical duties as needed, such as, but not limited to, scanning, filing, driver license, data entry, photocopying, and collating. Works closely with management to compile and maintain verified accounts payable records; reconciles statements and issues payments to vendors. Follows established policies & procedures relevant to the assigned responsibilities. Immediately communicates with management, when a Client concern or situation arises. Qualifications Experience Desired: A minimum of 1 year in position of customer service or similar positions in Automotive, Retail, Sales or Hospitality industries. Degree/Diploma High School Diploma/GED : Required Licenses Required Valid CA Driver License

Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 14 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Ontario, and Anaheim Hills. With over six decades of success and experience, we strive to satisfy our customers' exquisite taste by offering 11 extraordinary brands of the most sought after luxury cars. Our Porsche dealership in Westlake is seeking a Finance Manager. This is a great opportunity to take your automotive career to the next level. In this position, you will contribute to the success of Paul Rusnak Management (PRM)/Rusnak Group (the Company) by guaranteeing that the highest ethical standards and legal compliance in finance transactions are upheld, while achieving individual and franchise sales objectives in the strategic plan. Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s. WHAT WE OFFER Professional development and opportunities to grow within a well-respected company Competitive Pay Health Insurance Coverage (medical, dental, vision, and life) Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP) 401(k) Retirement Plan Flexible Spending Account Paid Time-Off (vacation pay, sick pay, holiday pay) Parental Leave Employee Perks (sports games, theme parks, etc.) Employee Referral Bonus Program *Compensation will be based on skill level and experience. *To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency. Responsibilities Effectively and Efficiently Manages Finance Processes; Ensuring Legal Compliance, Accuracy, Fair Treatment Maintains active knowledge of all current and pending state and federal legal compliance guidelines; understands and complies with Company, local, state, and federal regulations that pertain to the sale of new and used vehicles. Consistently protects the Company from liability throughout the finance process; validates Clients expectations; any disclosure required is reviewed with the Client(s) and acknowledged by signature. Ensures all documentation is accurately completed in a timely manner while consistently protecting Client information. Conducts all business in an ethical and professional manner. Ensures Integrity of Transactions Ensures that all transactions are completed in a timely manner, ensures all written and verbal representations are accurate and as intended. Consistently ensures that all department files are current, neat, and secured at all times; ensuring full protection of Client information. Prior to delivery, verifies all aspects of the Sales Department's deal structure, such as, but not limited to, rate, residual, advance, and term; ensures that Vehicle Identification Number (VIN) is accurate; carefully and consistently reviews Client's credit profile to ensure our ability to secure a lending source at or below the rate being offered to the Client. Before forwarding to administration, carefully and consistently checks all paperwork for correct information such as, but not limited to, title, lien information, and taxes. Verifies payoff information on all trade-ins; verifies proper insurance coverage on all deals. Effectively and Efficiently Contributes to Achieving Strategic Goals Assists the sales process through completion of the sale while ensuring all corporate finance goals are met on a departmental and individual level. Encouraged and expected to generate additional revenue by negotiating gross profit, maintaining and improving reserves, and by selling aftermarket products and services through consistent use of the finance menu. Leads by example and Promotes excellent Sales Satisfaction Index (SSI)/ Customer Satisfaction Index (CSI) scores. Maximizes cash flow by getting funding packages to the General Manager (GM) as quickly as possible. Maintains current knowledge of Manufacturer's policy, procedures, programs, and initiatives; adheres to these practices and integrates as required in all relevant Client interactions. Encouraged and expected to act upon day to day departmental decisions; however, must consult GM and/or Human Resources (HR) before implementation of major decisions. Designs and Achieves Individual Goals Develops, and consistently monitors, sales financial goals (budgets), with GM & General Sales Manager (GSM). Analyzes market and franchise data to develop growth plan and identify areas of opportunity. Consistently works with GSM to ensure that revenue targets are met. Works closely with GSM to develop and implement cost control strategies. On a weekly and monthly basis, monitors sales and profita Works closely with GSM to develop action plans to correct performance as required. Qualifications Experience Required: A minimum of 2 years in position of Finance or similar positions in Automotive industry. Successful completion of finance training. Degree/Diploma Bachelor's Degree : Business Administration, Finance, Marketing Required Licenses Required Valid CA Driver License, Valid CA Sales License

Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 14 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Ontario, and Anaheim Hills. With over six decades of success and experience, we strive to satisfy our customers' exquisite taste by offering 11 extraordinary brands of the most sought after luxury cars. Our Porsche Westlake dealership in Thousand Oaks is seeking a Porsche Boutique Consultant. This is a great opportunity to take your automotive career to the next level. In this position, you will contribute to the success of Rusnak Group by providing exceptional customer service, overseeing boutique and café operations, providing support and assistance with inventory management, and maintaining overall knowledge of the brand, store, and merchandise to achieve individual and departmental sales objectives. Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s. WHAT WE OFFER Professional development and opportunities to grow within a well-respected company Competitive Pay Health Insurance Coverage (medical, dental, vision, and life) Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP) 401(k) Retirement Plan Flexible Spending Account Paid Time-Off (vacation pay, sick pay, holiday pay) Parental Leave Employee Perks (sports games, theme parks, etc.) Employee Referral Bonus Program *Compensation will be based on experience and skill level. *To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency. Responsibilities Consistently Meets or Exceeds Parts Sales Objectives: Develops, implements, monitors, and adjusts sales goals (financial and volumes) with Parts management to achieve personal and Company sales objectives; reviews and analyzes actions at the end of each day, week, month, and year to determine how to plan more effectively in the future. Consistently meets or exceeds the goal of satisfying the parts and automobile customization needs of our Clients. Proactively works with the Parts Manager, and/or General Manager to develop action plans to immediately correct performance in order to consistently meet and exceed Parts sales goals. Promptly and professionally greets, and offers assistance or direction to, all Clients that enter the dealership service drive to work with a Sales Service Advisor as well as those customers entering the parts department and boutique store. Consistently assists each Client with selecting necessary parts, custom products or upgrades, by asking questions, listening carefully to their responses, and matching their expectations with our products by fully explaining product performance, application, benefits, and additional beneficial equipment and/or parts. Knows, understands, and strictly follows all Company, local, state, and federal, policies, rules, and regulations regarding Parts sales. Consistently ensures that all Parts sales orders are completed and paperwork is processed in accordance with established Company policies and procedures. Ensures that the Client fully understands the Parts features, warranty, and paperwork. Consistently remains engaged with management, fellow Parts team members, and processes, to foster successful working relationships with all internal and external Clients. Maintains a Client follow up system that encourages repeat and referral business and contributes to Client satisfaction. Effectively and Efficiently Maintains Client Engagement Tools and Parts Inventory: Knows, understands, and maintains education and training as to manufacturer parts updates. Regularly takes photos of parts, customization equipment, etc. in preparation to present to Clients. Prepares specific examples of vehicle customization to provide Clients with insight as to possible modifications for their vehicles. Maintains an effective, organized inventory system for parts, equipment, and boutique to ensure an adequate supply; conducts all necessary ordering with manufacturer to maintain stock. Initiates and follows-up on Client orders to ensure Client is kept up to date on the status of their order. Effectively and Efficiently Provides Key Support in Daily Boutique Operations Works at the direction of the Parts Manager to implement new displays, inventory methods, etc. Tracks the monthly needs of the boutique to ensure seasonal stocking is complete. Aids the Parts Department in providing direction and phone coverage. Provides general Parts department assistant as needed, as directed by the Parts Manager. Effectively and Efficiently Provides Key Support in Daily Café Operations Promptly provides support and assistance to clients in the café area in a courteous and professional manner. Tracks the needs of the café to ensure all areas are properly stocked and displayed at all times. Maintains the display of Food, Beverages, and Supplies; ensuring quality control of all items. Coordinates with Vendors to ensure Food, Beverages, and Supplies are properly stocked at all times. Maintains the overall cleanliness of the café area, coffee machine, dishware, food display etc. Maintains and cleans the coffee machine in a scheduled manner as instructed by the Vendor. Qualifications Required: Minimum of 1 years in position of Parts Sales Consultant or similar positions in Automotive, Retail, Sales, or Hospitality Industries. Excellent interpersonal and customer service skills; at least 2 years retail related experience. Strong verbal and written communication skills (Bi-lingual in English and Mandarin or other language is an asset in this position). Degree/Diploma High School Diploma/GED : Required Licenses Required Valid CA Driver License

Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 15 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Ontario, Anaheim Hills, and Loma Linda. With over six decades of success and experience, we strive to satisfy our customers' exquisite taste by offering 12 extraordinary brands of the most sought after luxury cars. Our BDC Department in Arcadia is seeking a BDC Service Representative. This is a great opportunity to take your automotive career to the next level. In this position, you will contribute to the success of Rusnak Group by effectively maintaining a vital communication link between the Business Development Center (BDC) and internal and external Clients, while ensuring achievement of all franchise service goals and objectives. Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s. WHAT WE OFFER Professional development and opportunities to grow within a well-respected company Competitive Pay Health Insurance Coverage (medical, dental, vision, and life) Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP) 401(k) Retirement Plan Flexible Spending Account Paid Time-Off (vacation pay, sick pay, holiday pay) Parental Leave Employee Perks (sports games, theme parks, etc.) Employee Referral Bonus Program *Compensation will be based on experience and skill level. *To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency. Responsibilities Effectively and Efficiently Contributes to a Profitable and Successful Business Unit: Fields inbound phone calls on a daily basis; make outbound phone calls to gain new growth for all franchises Generate service appointments for all franchises to promote greater revenue for each franchise Efficiently record all customer interaction activity in the Company's customer database system; enter notes in a timely basis and write in professional, clear, grammatically correct manner with complete details listed. Effectively manages special tasks as assigned by the BDC and Service management team to contribute to overall team success of the organization Meet individual and team goals and initiative; for example hourly goals, monthly, and annual goals Provides daily, monthly and quarterly progress updates to BDC and Service management; ensures all managers are informed on all customer and personal concerns. Learn and adapt to changing needs of BDC campaigns by given deadline Learn and correctly apply scripts within 24 hours of being provided by management Communicates effectively with service customers within established time frames Encourages clients to visit the dealership and service their vehicle by scheduling service appointments; Qualifications Desired; H.S. Diploma/GED/ or Equivalent Required; 2+ years in position of customer service representative or similar positions in retail industry. Required; Excellent interpersonal and customer service skills; retail related experience. Required; Strong verbal and written communication skills (Bi-lingual in English and Spanish a plus; At least eighteen (18) years of age. Degree/Diploma High School Diploma/GED : Desired

Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 15 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Ontario, Anaheim Hills, and Loma Linda. With over six decades of success and experience, we strive to satisfy our customers' exquisite taste by offering 12 extraordinary brands of the most sought after luxury cars. Our BDC Department in Arcadia is seeking a BDC Sales Representative. This is a great opportunity to take your automotive career to the next level. In this position, you will contribute to the success of Rusnak Group by effectively maintaining a vital communication link between the Business Development Center (BDC) and internal and external Clients, while ensuring achievement of all franchise sales goals and objectives. Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s. WHAT WE OFFER * Professional development and opportunities to grow within a well-respected company * Competitive Pay * Health Insurance Coverage (medical, dental, vision, and life) * Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP) * 401(k) Retirement Plan * Flexible Spending Account * Paid Time-Off (vacation pay, sick pay, holiday pay) * Parental Leave * Employee Perks (sports games, theme parks, etc.) * Employee Referral Bonus Program * Compensation will be based on experience and skill level. * To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency. Responsibilities Effectively and Efficiently Manages Business Development Center (BDC) Processes to Consistently Ensure Client Satisfaction * Promptly, professionally, and in a courteous manner assists with, and maintains accurate records of, inbound and outbound calls; coordinates handling and processing of all Client issues as related to Sales; continually develops enhanced telephone call handling and language management skills; promptly, candidly, and confidentially communicates with management, whenever an issue or concern cannot be promptly resolved to the Clients satisfaction. * Effectively utilizes detailed scripts as provided by the Company or Manufacturer regarding properly handling Client concerns and meet Company and Manufacturer objectives. * Consistently captures and documents, Client data, such as, but not limited to, electronic mail (e-mail), home/work/cellular telephone numbers, and mailing address. * Develops, implements, monitors, and adjusts productivity goals with Business Development Center (BDC) Management to achieve personal and Company objectives; reviews and analyzes actions at the end of each week, month, and year to determine how to plan more effectively in the future. * Consistently meets or exceeds the goal of satisfying the needs of our Clients. * Proactively works with the BDC Management to develop action plans to immediately correct performance in order to consistently meet and exceed productivity goals. * Consistently remains engaged with management, fellow team members, and processes, to foster successful working relationships with all internal and external Clients * Maintains solid working knowledge of, and complies with, Company, local, state, and federal policies, procedures and regulations, which pertain to the sale of new and pre-owned vehicles. * Assists BDC Management to successfully implement plans, processes, and procedures to ensure that the Company consistently meets or exceeds market average Customer Satisfaction Index (CSI) scores. * Ensures all documentation is accurately completed in a timely manner while consistently protecting Client information. * Maintains current reports on daily, weekly, and monthly production numbers, such as, but not limited to, number of calls, calls to appointment ratio, appointment to closing ration. Effectively and Efficiently Maintains Product/Inventory Knowledge * Consistently maintains basic knowledge of all new and pre-owned vehicle models within each class, packages, package contents, base prices and price ranges, including those in inventory. * Required to successfully pass and remain current on all certification testing. Qualifications * Desired; H.S. Diploma/GED/ or Equivalent * Required; 2+ years in position of customer service representative or similar positions in retail industry. * Required; Excellent interpersonal and customer service skills; retail related experience. * Required; Strong verbal and written communication skills (Bi-lingual in English and Spanish a plus; * At least eighteen (18) years of age. * Required; Current California Sales License Degree/Diploma High School Diploma/GED : Desired

Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 14 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Ontario, and Anaheim Hills. With over six decades of success and experience, we strive to satisfy our customers' exquisite taste by offering 11 extraordinary brands of the most sought after luxury cars. Our Volvo dealership in Westlake is seeking a Fleet Manager. This is a great opportunity to take your automotive career to the next level. In this position, you will contribute to the success of Rusnak Group by successfully achieving sales goals and objectives relevant to the components of the Company's strategic plan. Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s. WHAT WE OFFER Professional development and opportunities to grow within a well-respected company Competitive Pay Health Insurance Coverage (medical, dental, vision, and life) Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP) 401(k) Retirement Plan Flexible Spending Account Paid Time-Off (vacation pay, sick pay, holiday pay) Parental Leave Employee Perks (sports games, theme parks, etc.) Employee Referral Bonus Program *Compensation will be based on experience and skill level. *To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency. Responsibilities Effectively and Efficiently Ensure All Fleet Accounts and Records Are Consistently Maintained Supports the efforts of the new vehicle department operations as needed. Solicits commercial fleet accounts. Ensures quality of deliveries of all fleet sales. Follow-up on dealership payment for delivered fleet, lease company, and commercial account vehicles routinely. Supplies new vehicle department manager with monthly forecasts of fleet car and truck deliveries. Effectively and Efficiently Ensures Department Compliance With Solicitation and Bidding Maintains contact with federal, state and/or local government agencies and utilities to secure fleet business, actively utilizing the bidding process. Maintains accurate records of fleet business and processes. Effectively and Efficiently Provides Exemplary Service for Fleet Accounts Provides out-of-stock service for fleet accounts and local leasing companies in conjunction with new-vehicle department manager. Follow-up with any issues of delivery and/or delays. Supplies specifications as needed for orders. Builds Internal and External Client Relations/Retention Maintains a strong “Client-Centric” vision and utilizes “The Rusnak Standard,” best core practices, as well as professional and exemplary service to provide every internal and external Client with an extraordinary experience during every encounter. Actively listens and communicates, verbally and in writing, in a courteous, professional, clear, concise, and correct manner to identify Client needs beyond expressed concerns. Responds in a timely, courteous, welcoming and professional manner with a “consultative, value-added” approach to secure Client understanding and develop stronger business relationships and increase future opportunity. Qualifications UTI or trade school graduate preferred or equivalent practical experience. (3) or more years experience with Fleet sales. Excellent interpersonal and customer service skills. Strong or Good verbal and written communication skills. At least eighteen (18) years of age. Desired or Required: Current California Driver License with satisfactory Department of Motor Vehicle driving record. Desired: Current California Sales License Degree/Diploma High School Diploma/GED : Desired Licenses Required Valid CA Driver License, Valid CA Sales License

Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 14 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Ontario, and Anaheim Hills. With over six decades of success and experience, we strive to satisfy our customers' exquisite taste by offering 11 extraordinary brands of the most sought after luxury cars. Our Jaguar/Land Rover dealership in Anaheim is seeking a Service Department Coordinator/Cashier. This is a great opportunity to take your automotive career to the next level. In this position, you will contribute to the success of Rusnak Group by creating a culture of accountability for process and policy and a well maintained and groomed Service department, to implement best practices and The Rusnak Standard to deliver superior client and associate satisfaction. In addition, you will be receiving payments for service and parts transactions; plays a key role in creating and maintaining Client satisfaction by promptly, professionally, and politely communicating with internal and external Clients, in-person and via telephone. Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s. WHAT WE OFFER * Professional development and opportunities to grow within a well-respected company * Competitive Pay * Health Insurance Coverage (medical, dental, vision, and life) * Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP) * 401(k) Retirement Plan * Flexible Spending Account * Paid Time-Off (vacation pay, sick pay, holiday pay) * Parental Leave * Employee Perks (sports games, theme parks, etc.) * Employee Referral Bonus Program * Compensation will be based on experience and skill level. * To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency. Responsibilities Effectively and Efficiently Coordinate Department Daily Activities * Promptly, professionally, and politely communicates with internal and external Clients, in-person and via telephone, to promote excellent Client relations and ensure the highest levels of Client satisfaction; answers incoming telephone calls on computerized switchboard, determines purpose of calls; seeks clarification, if request or objective is unclear; forwards calls to appropriate personnel or department while also providing an "introduction" to secondary call handler so that Client does not have re-introduce themselves or the issue; retrieves messages from computerized switchboard voice mail and forwards to appropriate personnel; documents and delivers messages or transfers calls to voice mail, when appropriate personnel are not available; continually develops enhanced telephone call handling and language management skills; promptly, candidly, and confidentially communicates with management, whenever an issue or concern cannot be promptly resolved to the Clients satisfaction. * Print out service customer appointment log and hand out to greeters. * Prepare Cash Drawer and maintain proper change, for service and parts. * Prepare service and parts deposit to be turned in for the business office no later than 9am. * Print My Kaarma Report of payments received Reconcile all charges from the night before against My Kaarma report, separate by induvial Service Advisors and prepare to turn into business office. * Assist Customer care associate fill refrigerator with amenities * Check hourly that all amenities are full and items in refrigerator are pulled forward. * Maintain a clean customer lounge and restock morning and afternoon desserts. * Coordinate scheduling and setting daily appointments per shop capacity. Effectively and Efficiently Ensure Invoice and Repair Order (RO) Processing * Maintains accurate records of all open and closed Repair Orders (RO's); contacts Client as quickly as possible to advise of repair being completed; files RO's, parts invoices, and rental forms during the same week in which service was completed; tries to locate, and maintains record of missing documents. * Balances cash drawers each day; forwards to the business office, along with the supporting paperwork. * Promptly and efficiently processes RO's, internals, parts invoices, warranty claims, and other service paperwork; once completed, properly files the documents in accordance with Company guidelines, generally during the same week in which paperwork was generated. * Takes appropriate caution in maintaining Clients' personal information ensuring that the proper legal requirements are being followed at all times. * Follows through with directives from Service Advisors and Managers; keeps commitments. Effectively and Efficiently Coordinate Extended Warranty Collections and Tracking * Ensures daily follow-ups and documentation are completed for all outstanding Extended warranty repair orders * Coordinates reconciliation and revenue for all Extended warranties that are recognized prior to month end * Report to management daily for any uncollected payments * Coordinates daily updates of ALL Account receivables on a excel spread sheet and emailed. * Track extended warranties from the CCBR report. Identify that all extended warranties have attached the extended warranty check list. Cross check that the extended warranty has all the proper documentation and manager signatures, if audit shows missing information report to Service manager. * Checking for compliance work sheets on any extended warranty claims. Effectively and Efficiently Greets Clients and Manages Payment Processing * Promptly, professionally, and politely communicates with internal and external Clients, in-person and via telephone, to promote excellent Client relations and ensure the highest levels of Client satisfaction; answers incoming telephone calls on computerized switchboard, determines purpose of calls; seeks clarification, if request or objective is unclear; forwards calls to appropriate personnel or department while also providing an "introduction" to secondary call handler so that Client does not have re-introduce themselves or the issue; retrieves messages from computerized switchboard voice mail and forwards to appropriate personnel; documents and delivers messages or transfers calls to voice mail, when appropriate personnel are not available; continually develops enhanced telephone call handling and language management skills; promptly, candidly, and confidentially communicates with management, whenever an issue or concern cannot be promptly resolved to the Clients satisfaction. * Promptly, professionally, and politely greets all Clients at the Cashier window; answers questions, contacts the appropriate Manager, if the Client requests additional assistance. * Maintains consistent knowledge of Company structure, telephone system, the dealership and department operations; keeps current with staff changes; answers questions about the Company and provides callers with address, directions, and other pertinent information. * Carefully monitors visitor access; issues passes when required. * Effectively and efficiently maintains and updates appointment calendars; places reminder calls prior to scheduled appointments. * Receives, sorts, and routes mail; maintains and routes publications. * Maintains fax machines, assists users; creates/prints fax cover sheets; sends, retrieves, routes faxes; assists with creating memos, correspondence, reports, other documents; assists with clerical duties, such as, but not limited to, driver license, data entry, scanning, filing, photocopying, collating, maintaining office supply inventory. * Works closely with management to compile and maintain verified accounts payable records; reconciles statements and issues payments to vendors. * Promptly, effectively, and efficiently processes payments for service and parts transactions ensuring that the proper dollar amounts are received prior to releasing the parts or vehicle to the Client. * Handles each transaction quickly, efficiently, and accurately while demonstrating to the Client that their patronage and complete satisfaction are the most important element of our business. * Receives cash, credit card, and checks from Clients ensuring that all Company requirements are being met and transaction documents are accurate; makes change and issues receipts to Clients; verifies that all proper signatures are obtained prior to closing out the transaction on all vehicle and/or parts sales; secures all monies and paperwork and ensures that all daily work is properly reconciled. * Issues cash refunds or credit memorandums for all returned goods and services up to $50.00; items above that limit are referred to the Service Manager prior to processing. * Reconciles gas purchase statements. * Consistently follows all established policies & procedures relevant to the assigned responsibilities. Effectively and Efficiently Manages Invoice and Repair Order (RO) Processing * Maintains accurate records of all open and closed Repair Orders (RO's); contacts Client as quickly as possible to advise of repair being completed; files RO's, parts invoices, and rental forms during the same week in which service was completed; tries to locate, and maintains record of, missing documents. * Balances cash drawers each day; forwards to the business office, along with the supporting paperwork. * Promptly and efficiently processes RO's, internals, parts invoices, warranty claims, and other service paperwork; once completed, properly files the documents in accordance with Company guidelines, generally during the same week in which paperwork was generated. * Takes appropriate caution in maintaining Clients' personal information ensuring that the proper legal requirements are being followed at all times. * Follows through with directives from Service Advisors and Managers; keeps commitments. Qualifications * Required: H.S. Diploma/GED/ or Equivalent * Excellent interpersonal and customer service skills; at least 1 retail related experience * At least eighteen (18) years of age * Required: Current California Driver License with satisfactory Department of Motor Vehicle driving record Degree/Diploma High School Diploma/GED : Required Licenses Required Valid CA Driver License

Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 14 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Ontario, and Anaheim Hills. With over six decades of success and experience, we strive to satisfy our customers' exquisite taste by offering 11 extraordinary brands of the most sought after luxury cars. Our Audi dealership in Pasadena seeking an Internet Sales Consultant. This is a great opportunity to take your automotive career to the next level. In this position, you will contribute to the success of Rusnak Group by effectively coordinating internet originated inquiries from prospective clients to achieve sales goals and objectives established by senior management relevant to the strategic plan and market share expectations and implement best practices and The Rusnak Standard to deliver superior client and associate satisfaction. Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s. WHAT WE OFFER Professional development and opportunities to grow within a well-respected company Competitive Pay Health Insurance Coverage (medical, dental, vision, and life) Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP) 401(k) Retirement Plan Flexible Spending Account Paid Time-Off (vacation pay, sick pay, holiday pay) Parental Leave Employee Perks (sports games, theme parks, etc.) Employee Referral Bonus Program *Compensation will be based on experience and skill level. *To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency. Responsibilities Successfully Manages Internet Sales and Profit Objectives Develops, consistently monitors, and adjusts sales goals (financial/budgets and volumes) to achieve Company and franchise sales objectives. Proactively works with Sales Consultants, General Sales Manager (GSM) and/or General Manager (GM) to develop action plans to immediately correct performance in order to consistently meet and exceed sales goals. Analyzes market and franchise data to develop growth plan and identify areas of opportunity. Proactively and consistently works with management to ensure that revenue targets are met. Works closely with management to develop and implement effective cost control strategies. On a weekly and monthly basis, monitors sales and profitability to ensure strategic goals are being met. Effectively and Efficiently Manages E-Business Processes and Procedures Follows the processes and procedures established to market the Rusnak Auto Group, franchise vehicle inventories, and the lead services used to drive e-business to the group. Ensures accuracy of data at all times relative to inventories. Ensures that all PPI is protected at all times in a manner that meets all governmental requirements. Ensures timely reporting of e-business activity to the general manager and general sales manager. Effectively and Efficiently Implements Strategic Planning Proactively participates in the Company strategic planning process. Implements the corporate planning process. Works with GSM to develop the corporate plan. Works with GSM to evaluate performance and develop strategies for improving the performance against the corporate plan. Analyzes current market conditions. Evaluates department personnel with the GSM to ensure we continually have the right candidate at the right time for the right position. Ensures Consistence Adherence to Corporate CRM Requirements Evaluates department personnel with the GSM to ensure we continually have the right candidate at the right time for the right position. Adheres to the corporate requirements using the CRM tool. Ensures emails sent through CRM for accurate accountability. Works to increase conversions from leads to shown appointments. Qualifications Experience Required: A minimum of 3 years in position of Sales or similar positions in Automotive industry. Degree/Diploma High School Diploma/GED : Required Licenses Required Valid CA Driver License, Valid CA Sales License

Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 14 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Ontario, and Anaheim Hills. With over six decades of success and experience, we strive to satisfy our customers' exquisite taste by offering 11 extraordinary brands of the most sought after luxury cars. Our Human Resources Department is seeking an Office Clerk. This is a great opportunity to take your career to the next level. In this position, you will contribute to the success of Rusnak Group by administrative and clerical support in key areas as well as assisting with departmental projects and initiatives on an as-needed basis. HR experience is NOT required. Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s. WHAT WE OFFER Professional development and opportunities to grow within a well-respected company Competitive Pay Health Insurance Coverage (medical, dental, vision, and life) Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP) 401(k) Retirement Plan Flexible Spending Account Paid Time-Off (vacation pay, sick pay, holiday pay) Parental Leave Employee Perks (sports games, theme parks, etc.) Employee Referral Bonus Program *Compensation will be based on experience and skill level. *To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency. Responsibilities Effectively and efficiently maintains all file systems. Maintains organization and filing systems in office and file rooms Creates and Organizes various file types as needed Reads/examines incoming documents for accuracy and legibility, gets clarification if necessary, classifies properly, and files within appropriate system Searches for and retrieves information contained in files requested Other file duties as assigned/needed Efficiently executes key Administrative Tasks for the Entire Department Ensures all guests are received in a warm, welcoming manner and guest areas/Conference room are neat, stocked, and professional for guests at all times. Assists with managing the telephone and voicemails of the general office phone line. Schedules appointments and sends calendar invitations. Compiles the new hire list. Maintains the office supply inventory, prepares orders for HR Director review, and places approved orders with approved vendors. Coordinates orders and product delivery with various outside vendors, such as service award pins and name badges. Initiates and coordinates all shipping and mailing needs of department. Prepares materials and documents for trainings and meetings. Assists Human Resources Team in compiling forms, data and reports for projects. Provides assistance during department personnel file and compliance audits. Qualifications Effectively and efficiently maintains all file systems. Maintains organization and filing systems in office and file rooms Creates and Organizes various file types as needed Reads/examines incoming documents for accuracy and legibility, gets clarification if necessary, classifies properly, and files within appropriate system Searches for and retrieves information contained in files requested Other file duties as assigned/needed Efficiently executes key Administrative Tasks for the Entire Department Ensures all guests are received in a warm, welcoming manner and guest areas/Conference room are neat, stocked, and professional for guests at all times. Assists with managing the telephone and voicemails of the general office phone line. Schedules appointments and sends calendar invitations. Compiles the new hire list. Maintains the office supply inventory, prepares orders for HR Director review, and places approved orders with approved vendors. Coordinates orders and product delivery with various outside vendors, such as service award pins and name badges. Initiates and coordinates all shipping and mailing needs of department. Prepares materials and documents for trainings and meetings. Assists Human Resources Team in compiling forms, data and reports for projects. Provides assistance during department personnel file and compliance audits. Degree/Diploma High School Diploma/GED : Required Licenses Required Valid CA Driver License

Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 14 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Ontario, and Anaheim Hills. With over six decades of success and experience, we strive to satisfy our customers' exquisite taste by offering 11 extraordinary brands of the most sought after luxury cars. Our Porsche Westlake dealership in Thousand Oaks is seeking a Pre-Owned Vehicle Sales Manager. This is a great opportunity to take your automotive career to the next level. In this position, you will manage the efforts of the Pre-Owned Vehicle (POV) Sales Department while handling client inquiries and ensuring that the dealership actualizes its maximum profit potential on POV sales. Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s. WHAT WE OFFER Professional development and opportunities to grow within a well-respected company Competitive Pay Health Insurance Coverage (medical, dental, vision, and life) Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP) 401(k) Retirement Plan Flexible Spending Account Paid Time-Off (vacation pay, sick pay, holiday pay) Parental Leave Employee Perks (discounts to sports games, theme parks, gym membership and so much more!) Employee Referral Bonus Program *Compensation will be based on experience and skill level. *To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency Responsibilities Effectively and Efficiently Meets or Exceeds Pre-Owned Vehicle (POV) Sales Objectives Develops, consistently monitors, and adjusts POV sales goals (financial/budgets and volumes) to achieve Company and franchise sales objectives. Successfully promotes all departmental sales initiatives; ensures Clients are aware of the full product line and features; proactively informs Clients of specials; promptly, effectively handles Client concerns and complaints according to dealership's guidelines. Establishes annual and monthly objectives for unit sales, gross profits, expenses, and operating profit. Consistently analyzes market and franchise data to develop growth plan, identify areas of opportunity. Proactively and consistently works with management to ensure that revenue targets are met. On a weekly and monthly basis, monitors sales and profitability to ensure strategic goals are being met. Forecasts goals and objectives for sales, gross, and key expenses on a monthly and annual basis. Understands, keeps abreast of, and complies with Company, local, state, and federal regulations that affect POV vehicle sales. Establishes delivery procedures and ensures that delivery includes an introduction to the Service Department and scheduling of the first service appointment. Adheres to the Company requirements for using the Customer Relationship Management (CRM) tool; ensures proper follow up of all POV potential buyers by developing, implementing, and monitoring a prospecting, follow-up, and sales control system. Processes POV Sales Consultant commission sheets daily; monitors related payroll records. Communicates daily with the new vehicle Sales Manager regarding units needed for POV inventory. Works in conjunction with the Service Department; studies classified ads, and all available sources, to find quality, low-mileage POVs. Enforces a 60-day turn policy for non-Porsche product; 90-day turn policy for Porsche product. Appraises all incoming POVs; works closely with management to develop and implement effective cost control strategies; promptly ensures that cosmetic and mechanical reconditioning is performed within the dealership's cost and time limitations; stringently manages reconditioning expenses. Establishes and controls wholesaling activities. Keeps abreast of auto auction activity and prices; attends auctions on a regular basis. Approves all paperwork from auctions and provides proper documentation to the office for purchases. Notifies management of anticipated delivery of purchases. Tracks results of auction purchases; compares gross profits of auction vehicles with those of trade-ins. Develops and maintains outside sources (wholesalers and retailers) for both buying and selling units. Works with other respective Rusnak franchises to retain POVs within the Rusnak Automotive Group. Plays a Key Role in Strategic Planning Proactively participates in the Company strategic planning process. Works closely with GSM and/or GM to develop the franchise-level plan; consistently evaluates performance to develop methods for improving performance. Promotes Personnel Engagement and Ensures Development/Management Hires, trains, motivates, directs, schedules activities, counsels, and monitors the performance of all POV Sales Department team members to ensure proper staffing at all times; effectively and consistently directs sales staffing and training in ways that will enhance the development and control of POV sales programs. Conducts daily and weekly sales and sales training meetings. Oversees the efforts of POV Sales Department to enhance the image and customer satisfaction (CSI) ratings of the dealership; helps close deals; ensures that POV Sales Consultants are informed of all new inventory and current advertising efforts, including special sales. Establishes and enforces product-knowledge standards. Proactively remains engaged with POV Sales Consultants, Sales Assistants, and other Sales Department team members to establish their annual goals, which are designed to support Company and franchise strategy and are consistent with each team members Job Descriptions; assists individual POV Sales Consultants in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals; closely monitors productivity and performance; develops action plans to immediately correct performance in order to consistently meet and exceed sales goals; proactively works with the management team to develop and implement on-going sales team improvement plans. Ensures 100 percent turnover of each Client to the Finance and Insurance (F&I) Manager. Works closely with management to identify opportunities to improve franchise effectiveness; develop, implement a plan to continuously improve the capabilities of all POV team members. Consistently develops and maintains external relationships to reach out and solicit highly qualified candidates who would be quality hires for the franchise team. Fosters Positive Manufacturer Relations Develops appropriate relationships with manufacturer partners to enhance the reputation of the Company and franchise. Ensures at all times that the franchise POV Sales Team consistently meets or exceeds a high ethical standard in the eyes of the manufacturer partners. Ensures that the franchise POV sales team consistently meets the performance expectations of the manufacturer partners. Effectively Oversees Inventory/Marketing Endeavors Manages the POV inventory, as applicable, to ensure the correct mix and quantity of product and fulfill the requirements for inventory total dollar amount, aging, and day's supply; closely monitors aged inventory in order to mitigate wholesale loss. Ensures POV inventory is displayed appropriately to maximize merchandising potential. Consistently monitors customers likes and dislikes, lost sales, and dealership sales history; conducts local market analyses to determine which vehicles to stock. Works closely with management to develop effective advertising campaigns and other promotions. Ensures acquisition of correct product relating to market demands and the Rusnak standard. Consistently reviews all website(s) content to ensure accuracy. Responsible for creating pricing, specials, and unique seller's notes. Effectively and consistently follows Company approved methods of wholesaling aged product or vehicles not retained for retail purchase. Qualifications Experience Required: A minimum of (5) years in position of Pre-Owned Automotive Sales Management or similar positions in Automotive industry. Experienced Ideal: Automotive Finance & Insurance Manager experience. Degree/Diploma Bachelor's Degree : Business Administration Required Licenses Required Valid CA Driver License, Valid CA Sales License

Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 14 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Ontario, and Anaheim Hills. With over six decades of success and experience, we strive to satisfy our customers' exquisite taste by offering 11 extraordinary brands of the most sought after luxury cars. Our Audi dealership in Pasadena is seeking Lease Retention Sales Consultant. This is a great opportunity to take your automotive career to the next level. In this position, you will contribute to the success of Rusnak Group by successfully achieving sales goals and objectives relevant to the components of the Company's strategic plan. Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s. WHAT WE OFFER Professional development and opportunities to grow within a well-respected company Competitive Pay Health Insurance Coverage (medical, dental, vision, and life) Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP) 401(k) Retirement Plan Flexible Spending Account Paid Time-Off (vacation pay, sick pay, holiday pay) Parental Leave Employee Perks (sports games, theme parks, etc.) Employee Referral Bonus Program *Compensation will be based on experience and skill level. *To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency. Responsibilities Consistently Meets or Exceeds Client Retention Objectives: Source clients by accessing AutoAlert System and evaluating potential opportunities of clients that could generate a trade-in sale. Generate sales lead; make contact with clients that have the possibility to exchange their vehicles, assess their current needs, and provide appropriate recommendations. Set appointment with trade-in clients for trade evaluation and assist clients with product knowledge to facilitate the customer's selection of a replacement vehicle that best meets their need. Identify and introduce the clients with interest in a vehicle to the Sales Consultant that is best able to assist him/her with a vehicle demonstration and finalization of the sales transaction. Solicit dealership purchase of client's vehicle if client has no interest in another vehicle. Consult with the Finance department to explore possibility of presenting extended service contract coverage once illegibility has been verified and present clients with extended service contract options. Follow up with clients after their visit to assess their experience, thank them and invite them back to RUSNAK for their next purchase. Consistently Meets or Exceeds Sales Objectives: Develops, implements, monitors, and adjusts sales goals (financial and volumes) with sales management to achieve personal and Company sales objectives; reviews and analyzes actions at the end of each day, week, month, and year to determine how to plan more effectively in the future. Consistently meets or exceeds the goal of satisfying the transportation needs of our Clients. Proactively works with the Sales Manager, General Sales Manager, and/or General Manager to develop action plans to immediately correct performance in order to consistently meet and exceed sales goals; attends and actively participates in all sales meetings. Sells, leases, delivers a pre-agreed upon monthly minimum amount of vehicles. Promptly and professionally greets, and offers assistance or direction to, all Clients that enter the dealership showroom or sales lot. Consistently assists each Client with selecting a vehicle by asking questions, listening carefully to their responses, and matching their expectations with our vehicles by fully explaining product performance, application, benefits, and optional equipment. Offers test drives to all Clients; strictly follows Company policies and procedure regarding test drives; prior to test drive, obtains proper identification from Client. Knows, understands, and strictly follows all Company, local, state, and federal, policies, rules, and regulations regarding automobile sales. Knows and understands equity and values; fully capable of explaining depreciation to the Client. Consistently ensures that a member of the sales management team has the opportunity to meet each Client. Ensures that all closed deals are forwarded to the Finance and Insurance Manager (F&I Manager), along with properly completed paperwork, such as, but not limited to, insurance information and title. Consistently ensures that all sales orders are completed and paperwork is processed in accordance with established Company policies and procedures. Prior to Client arrival, ensures sold vehicle is ready for delivery. Delivers vehicle to Client; ensures that the Client fully understands the vehicle's operating features, warranty, and paperwork. Introduces Clients to Service Department Team; emphasizes to Client the quality and efficiency of service repairs and maintenance available in the dealership's service department; schedules first service appointment. Consistently follows up on all post-delivery items, such as, but not limited to, tag/title work, "we-owes," and special requests, to ensure that we continue to meet or exceed Client expectations. Consistently remains engaged with management, fellow team members, and processes, to foster successful working relationships with all internal and external Clients. Adheres to the Company requirements for fully and effectively utilizing the Customer Relationship Management (CRM) tool; maintains a Client follow up system that encourages repeat and referral business and contributes to Client Qualifications Driver License Required: Current California Driver License with satisfactory Department of Motor Vehicle driving record License; Required: Current California Sales License. Experience; Ideal: Previous experience as a Sales Consultant or similar positions in Automotive, Retail, Sales, Hospitality, industry/ies. Strong verbal and written communication skills Excellent interpersonal and customer service skills Degree/Diploma High School Diploma/GED : Desired Licenses Required Valid CA Driver License, Valid CA Sales License

Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 14 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Ontario, and Anaheim Hills. With over six decades of success and experience, we strive to satisfy our customers' exquisite taste by offering 11 extraordinary brands of the most sought after luxury cars. Our Porsche Westlake dealership in Thousand Oaks is seeking Dispatcher/Warranty Clerk. This is a great opportunity to take your automotive career to the next level. In this position, you will contribute to the success of Rusnak Group by coordinating claim submission and warranty receivables recovery and all associated documentation in a professional, timely and accurate manner to achieve individual proficiency goals established by management to support strategic plan objectives. In addition, you will be assisting with the growth and performance of the Service Department to achieve strategic goals. Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s. WHAT WE OFFER Professional development and opportunities to grow within a well-respected company Competitive Pay Health Insurance Coverage (medical, dental, vision, and life) Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP) 401(k) Retirement Plan Flexible Spending Account Paid Time-Off (vacation pay, sick pay, holiday pay) Parental Leave Employee Perks (sports games, theme parks, etc.) Employee Referral Bonus Program *Compensation will be based on experience and skill level. *To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency. Responsibilities Effectively and Efficiently Assists with Coordinating Dispatch and Repair Activities Successfully implements and maintains an effective dispatch system. Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required. Prioritizes and controls all comebacks to ensure proper and prompt attention. Reviews job status frequently, logging status, and reporting any change in time to the appropriate Service Consultant/Advisor and/or Client. Maintains an organized and up-to-date repair log. Reviews Service Technician Repair Orders (ROs) to ensure that assigned work has been performed and the RO has been properly completed; opens and closes repair orders. Monitors repair activity represented in ROs for consistent application and compliance with established Company policies, procedures, processes, and practices. Prioritizes and quickly processes work as needed to meet Client promise times. Ensures concise and clear communication with all internal and external Clients; communicates job status with the next shift Supervisor. Ensures that Service Technicians follow warranty material disposition procedures as required. Prepares a list of needed Service Department equipment, supplies and required repairs; reviews list with the Service Manager as needed. Coordinates parts requirements with the Parts Department; promptly contacts Client to schedule an appointment upon receipt of special order parts. Advises Parts Manager and Service Manager of repetitive shortages. Efficiently and Effectively Coordinates Claims Input and Warranty Claim Administration Ensures claims are input correctly and on a timely basis with all relevant information included. Seeks out and understands all manufacturer's publications relevant to warranty claim administration. Maintains accurate knowledge on all warranty claim processes and procedures. Ensures repair order document storage complies with established corporate, legal and manufacturer's retention requirements. Consistently Works to Ensure Warranty Processes Are Maintained Processes warranty claims on a timely basis for each franchise or distributor. Processes all warranty paperwork to ensure proper documentation. Verifies claim criteria required by factory or distributor. Reconciles all warranty receivables with payments through the appropriate accounting schedule. Resubmits all rejected claims promptly or receives authorization to write them off. Qualifications Education/Licenses/Certifications/Qualifications: Universal Technical Institute (UTI) or Technical School graduate, or equivalent training and experience, plus three (3) years' progressively responsible experience preferred. Current California Driver License with clean Department of Motor Vehicle driving record. High school graduate or equivalent; Automotive administrative experience preferred. Degree/Diploma High School Diploma/GED : Required Licenses Required Valid CA Driver License

Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 11 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Anaheim Hills, and Loma Linda. With over six decades of success and experience, we strive to satisfy our customers' exquisite taste by offering 13 extraordinary brands of the most sought after luxury cars. Our Porsche Westlake dealership in Thousand Oaks is seeking an Internal Service Sales Advisor. This is a great opportunity to take your automotive career to the next level. In this position, you will contribute to the success of Rusnak Group by providing comprehensive, value-added, fair, and ethical automobile repair services while achieving individual strategic sales objectives for internal vehicles Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s. WHAT WE OFFER Professional development and opportunities to grow within a well-respected company Competitive Pay Health Insurance Coverage (medical, dental, vision, and life) Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP) 401(k) Retirement Plan Flexible Spending Account Paid Time-Off (vacation pay, sick pay, holiday pay) Parental Leave Employee Perks (sports games, theme parks, etc.) Employee Referral Bonus Program *Compensation will be based on experience and skill level. *To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency. Responsibilities Consistently Meets All Internal Service Department Expectations And Gross Profit/Sales Objectives Immediately greets customers in a professional, friendly manner and obtains automobile information. Ensures internal automobile problems are accurately and clearly documented on the Repair Order (RO). Test drives the automobile with technician as needed to diagnose problem or refers to appropriate Service Technician to conduct test drive and diagnose problem. Provides a complete and accurate written cost estimate for all labor and parts. Recommends additional needed and value added service based upon service history and automobile inspection. Establishes "promised time" with Parts and Service Director; coordinates with Dispatcher, if required. Ensures each RO is signed by the Client and/or Parts and Service Director and that they receive a copy. Establishes preferred method of payment; obtains credit approval, if required. Immediately notifies Dispatcher of incoming work. Periodically checks on the progress of the repair throughout the day. Implements and maintains a service marketing program. Consistently reviews and closes RO's ensuring that work is completed and additional work and corresponding authorization is noted. Ensures that automobiles are parked in assigned areas. Makes sure they are locked and all keys are marked and correctly stored. Keeps service department forms, menus, and pricing guides up-to-date. Successfully maintains a quality control process to eliminate "comebacks." Consistently meets or exceeds established Customer Satisfaction Index (CSI) scores. Efficiently and effectively handles telephone inquiries regarding appointments and work in progress. Thoroughly inspects all automobiles for body work, informs if work is needed, and provides an accurate estimate. Monitors RO sales and seeks opportunities to add value while increasing revenue. Writes appropriate share of work based upon division of work among all Service Consultant/Advisor's. Sells "time" at appropriate values per Company and manufacturer guidelines. Ensures estimates are accurate and reflect added value. Ensures the Company and Service Technicians are fairly compensated for all completed work. Effectively promotes "value-delivered," rather than "discount offered," to make a sale. Successfully integrates personal experience, expertise, professionalism, and business strategy to achieve sales objectives. Qualifications Desired: Minimum of 3 years in position of Internal Service Sales Advisor or similar positions in automotive industries. Required: H.S. Diploma/GED/ or Equivalent or equivalent of 3 years' experience in same/similar position. Excellent interpersonal and customer service skills; at least 3 retail related experience. Strong verbal and written communication skills. Required: Current California Driver License with satisfactory Department of Motor Vehicle driving record. Degree/Diploma High School Diploma/GED : Required Licenses Required Valid CA Driver License

Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 14 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Ontario, and Anaheim Hills. With over six decades of success and experience, we strive to satisfy our customers' exquisite taste by offering 11 extraordinary brands of the most sought after luxury cars. Our INEOS-Grenadier dealership in Pasadena is seeking a Parts Associate. This is a great opportunity to begin your automotive career. In this position, you will contribute to the success of Rusnak Auto Group by supporting the efforts of the Parts Department staff through proper storage procedures and maintaining Client satisfaction by accurate order picking and driver assignment. WHAT WE OFFER Competitive Pay Professional development and opportunities to grow within a well-respected company Health Insurance Coverage (medical, dental, vision, and life) Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP) 401(k) Retirement Plan Flexible Spending Account Paid Time-Off (vacation pay, sick pay, holiday pay) Parental Leave Employee Perks (discounts to sports games, theme parks, gym membership and so much more!) Employee Referral Bonus Program Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s. *Compensation will be based on experience and skill level. *To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency. Responsibilities Inventory Control Ensures accurate and timely receipt of freight; accurately places incoming stock in the proper locations; file packing slips in numerical order. Manages order pulling for employees and Clients. Takes a leading role in bin organization and parts stocking. Immediately informs management of any stock outages or discrepancies. Assists with regular parts department inventories and selection of parts for returns. Initiates all paperwork relating to damages/shortages and vendor returns. Participates in perpetual counts. Maintains department security. Place daily stock orders. Match purchase orders and invoices for Parts Manager to review and approve. Attend training classes as directed by management. INforms maanger of any irregularities in parts available for return to factory. Post incoming orders. Shipping/Receiving/Warranty Administration Manages all shipping processes, including shipping of warranty parts back to factory. Maintains shipping supplies inventory; notifies Parts Manager of needed items. Maintains separate warranty storage area organized by Repair Order (RO) sequence. Informs manager of any irregularities in parts available for return to factory. Ensures proper disposal of parts within factory, Company, and environmental guidelines. Personnel Coordination Coordinates activities of contract delivery drivers. Assists with scheduling of deliveries including routing and special requests. Takes initiative to get job done through innovative thinking. Promptly notifies salesman or management of Client issues, returns, or problems with drivers, and deliveries, as necessary. Qualifications Education; Required H.S. Diploma/GED Experience (Desired): A minimum of 2+ years in position of related or similar positions progressively in automotive, Retail, Sales, Hospitality or Food & Beverage, industries. License (Required) Current California Driver License with satisfactory Department of Motor Vehicle driving record Degree/Diploma High School Diploma/GED : Required Licenses Required Valid CA Driver License

Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 15 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Ontario, Anaheim Hills, and Loma Linda. With over six decades of success and experience, we strive to satisfy our customers' exquisite taste by offering 12 extraordinary brands of the most sought after luxury cars. Our BDC Department in Arcadia is seeking a BDC Sales Representative. This is a great opportunity to take your automotive career to the next level. In this position, you will contribute to the success of Rusnak Group by effectively maintaining a vital communication link between the Business Development Center (BDC) and internal and external Clients, while ensuring achievement of all franchise sales goals and objectives. Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s. WHAT WE OFFER Professional development and opportunities to grow within a well-respected company Competitive Pay Health Insurance Coverage (medical, dental, vision, and life) Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP) 401(k) Retirement Plan Flexible Spending Account Paid Time-Off (vacation pay, sick pay, holiday pay) Parental Leave Employee Perks (sports games, theme parks, etc.) Employee Referral Bonus Program *Compensation will be based on experience and skill level. *To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency. Responsibilities Effectively and Efficiently Manages Business Development Center (BDC) Processes to Consistently Ensure Client Satisfaction Promptly, professionally, and in a courteous manner assists with, and maintains accurate records of, inbound and outbound calls; coordinates handling and processing of all Client issues as related to Sales; continually develops enhanced telephone call handling and language management skills; promptly, candidly, and confidentially communicates with management, whenever an issue or concern cannot be promptly resolved to the Clients satisfaction. Effectively utilizes detailed scripts as provided by the Company or Manufacturer regarding properly handling Client concerns and meet Company and Manufacturer objectives. Consistently captures and documents, Client data, such as, but not limited to, electronic mail (e-mail), home/work/cellular telephone numbers, and mailing address. Develops, implements, monitors, and adjusts productivity goals with Business Development Center (BDC) Management to achieve personal and Company objectives; reviews and analyzes actions at the end of each week, month, and year to determine how to plan more effectively in the future. Consistently meets or exceeds the goal of satisfying the needs of our Clients. Proactively works with the BDC Management to develop action plans to immediately correct performance in order to consistently meet and exceed productivity goals. Consistently remains engaged with management, fellow team members, and processes, to foster successful working relationships with all internal and external Clients Maintains solid working knowledge of, and complies with, Company, local, state, and federal policies, procedures and regulations, which pertain to the sale of new and pre-owned vehicles. Assists BDC Management to successfully implement plans, processes, and procedures to ensure that the Company consistently meets or exceeds market average Customer Satisfaction Index (CSI) scores. Ensures all documentation is accurately completed in a timely manner while consistently protecting Client information. Maintains current reports on daily, weekly, and monthly production numbers, such as, but not limited to, number of calls, calls to appointment ratio, appointment to closing ration. Effectively and Efficiently Maintains Product/Inventory Knowledge Consistently maintains basic knowledge of all new and pre-owned vehicle models within each class, packages, package contents, base prices and price ranges, including those in inventory. Required to successfully pass and remain current on all certification testing. Qualifications Desired; H.S. Diploma/GED/ or Equivalent Required; 2+ years in position of customer service representative or similar positions in retail industry. Required; Excellent interpersonal and customer service skills; retail related experience. Required; Strong verbal and written communication skills (Bi-lingual in English and Spanish a plus; At least eighteen (18) years of age. Required; Current California Sales License Degree/Diploma High School Diploma/GED : Desired

Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 14 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Ontario, and Anaheim Hills. With over six decades of success and experience, we strive to satisfy our customers' exquisite taste by offering 11 extraordinary brands of the most sought after luxury cars. Our Audi dealership in Pasadena is seeking a Finance Manager. This is a great opportunity to take your automotive career to the next level. In this position, you will contribute to the success of Paul Rusnak Management (PRM)/Rusnak Group (the Company) by guaranteeing that the highest ethical standards and legal compliance in finance transactions are upheld, while achieving individual and franchise sales objectives in the strategic plan. Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s. WHAT WE OFFER Professional development and opportunities to grow within a well-respected company Competitive Pay Health Insurance Coverage (medical, dental, vision, and life) Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP) 401(k) Retirement Plan Flexible Spending Account Paid Time-Off (vacation pay, sick pay, holiday pay) Parental Leave Employee Perks (sports games, theme parks, etc.) Employee Referral Bonus Program *Compensation will be based on skill level and experience. *To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency. Responsibilities Effectively and Efficiently Manages Finance Processes; Ensuring Legal Compliance, Accuracy, Fair Treatment Maintains active knowledge of all current and pending state and federal legal compliance guidelines; understands and complies with Company, local, state, and federal regulations that pertain to the sale of new and used vehicles. Consistently protects the Company from liability throughout the finance process; validates Clients expectations; any disclosure required is reviewed with the Client(s) and acknowledged by signature. Ensures all documentation is accurately completed in a timely manner while consistently protecting Client information. Conducts all business in an ethical and professional manner. Ensures Integrity of Transactions Ensures that all transactions are completed in a timely manner, ensures all written and verbal representations are accurate and as intended. Consistently ensures that all department files are current, neat, and secured at all times; ensuring full protection of Client information. Prior to delivery, verifies all aspects of the Sales Department's deal structure, such as, but not limited to, rate, residual, advance, and term; ensures that Vehicle Identification Number (VIN) is accurate; carefully and consistently reviews Client's credit profile to ensure our ability to secure a lending source at or below the rate being offered to the Client. Before forwarding to administration, carefully and consistently checks all paperwork for correct information such as, but not limited to, title, lien information, and taxes. Verifies payoff information on all trade-ins; verifies proper insurance coverage on all deals. Effectively and Efficiently Contributes to Achieving Strategic Goals Assists the sales process through completion of the sale while ensuring all corporate finance goals are met on a departmental and individual level. Encouraged and expected to generate additional revenue by negotiating gross profit, maintaining and improving reserves, and by selling aftermarket products and services through consistent use of the finance menu. Leads by example and Promotes excellent Sales Satisfaction Index (SSI)/ Customer Satisfaction Index (CSI) scores. Maximizes cash flow by getting funding packages to the General Manager (GM) as quickly as possible. Maintains current knowledge of Manufacturer's policy, procedures, programs, and initiatives; adheres to these practices and integrates as required in all relevant Client interactions. Encouraged and expected to act upon day to day departmental decisions; however, must consult GM and/or Human Resources (HR) before implementation of major decisions. Designs and Achieves Individual Goals Develops, and consistently monitors, sales financial goals (budgets), with GM & General Sales Manager (GSM). Analyzes market and franchise data to develop growth plan and identify areas of opportunity. Consistently works with GSM to ensure that revenue targets are met. Works closely with GSM to develop and implement cost control strategies. On a weekly and monthly basis, monitors sales and profita Works closely with GSM to develop action plans to correct performance as required. Qualifications Experience Required: A minimum of 2 years in position of Finance or similar positions in Automotive industry. Successful completion of finance training. Degree/Diploma Bachelor's Degree : Business Administration, Finance, Marketing Required Licenses Required Valid CA Driver License, Valid CA Sales License

Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 14 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Ontario, and Anaheim Hills. With over six decades of success and experience, we strive to satisfy our customers' exquisite taste by offering 11 extraordinary brands of the most sought after luxury cars. Our Audi dealership in Pasadena is seeking a Fleet Manager. This is a great opportunity to take your automotive career to the next level. In this position, you will contribute to the success of Rusnak Group by successfully achieving sales goals and objectives relevant to the components of the Company's strategic plan. Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s. WHAT WE OFFER Professional development and opportunities to grow within a well-respected company Competitive Pay Health Insurance Coverage (medical, dental, vision, and life) Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP) 401(k) Retirement Plan Flexible Spending Account Paid Time-Off (vacation pay, sick pay, holiday pay) Parental Leave Employee Perks (sports games, theme parks, etc.) Employee Referral Bonus Program *Compensation will be based on experience and skill level. *To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency. Responsibilities Effectively and Efficiently Ensure All Fleet Accounts and Records Are Consistently Maintained Supports the efforts of the new vehicle department operations as needed. Solicits commercial fleet accounts. Ensures quality of deliveries of all fleet sales. Follow-up on dealership payment for delivered fleet, lease company, and commercial account vehicles routinely. Supplies new vehicle department manager with monthly forecasts of fleet car and truck deliveries. Effectively and Efficiently Ensures Department Compliance With Solicitation and Bidding Maintains contact with federal, state and/or local government agencies and utilities to secure fleet business, actively utilizing the bidding process. Maintains accurate records of fleet business and processes. Effectively and Efficiently Provides Exemplary Service for Fleet Accounts Provides out-of-stock service for fleet accounts and local leasing companies in conjunction with new-vehicle department manager. Follow-up with any issues of delivery and/or delays. Supplies specifications as needed for orders. Builds Internal and External Client Relations/Retention Maintains a strong “Client-Centric” vision and utilizes “The Rusnak Standard,” best core practices, as well as professional and exemplary service to provide every internal and external Client with an extraordinary experience during every encounter. Actively listens and communicates, verbally and in writing, in a courteous, professional, clear, concise, and correct manner to identify Client needs beyond expressed concerns. Responds in a timely, courteous, welcoming and professional manner with a “consultative, value-added” approach to secure Client understanding and develop stronger business relationships and increase future opportunity. Qualifications UTI or trade school graduate preferred or equivalent practical experience. (3) or more years experience with Fleet sales. Excellent interpersonal and customer service skills. Strong or Good verbal and written communication skills. At least eighteen (18) years of age. Desired or Required: Current California Driver License with satisfactory Department of Motor Vehicle driving record. Desired: Current California Sales License. Degree/Diploma High School Diploma/GED : Desired Licenses Required Valid CA Driver License, Valid CA Sales License

Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 14 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Ontario, and Anaheim Hills. With over six decades of success and experience, we strive to satisfy our customers' exquisite taste by offering 11 extraordinary brands of the most sought after luxury cars. Our BMW Westlake dealership in Thousand Oaks is seeking a Client Portfolio Sales Consultant. This is a great opportunity to take your automotive career to the next level. In this position, you will contribute to the success of Rusnak Group by effectively managing client portfolios and providing exclusive, dedicated sales representation solely to current and former Clients and their referrals by engaging in the selling of new and pre-owned vehicles, products and services, thereby achieving sales goals and objectives relevant to the Company's strategic plan. Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s. WHAT WE OFFER * Professional development and opportunities to grow within a well-respected company * Competitive Pay * Health Insurance Coverage (medical, dental, vision, and life) * Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP) * 401(k) Retirement Plan * Flexible Spending Account * Paid Time-Off (vacation pay, sick pay, holiday pay) * Parental Leave * Employee Perks (sports games, theme parks, etc.) * Employee Referral Bonus Program * Compensation will be based on experience and pay * To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency. Responsibilities Consistently Meets or Exceeds Sales Objectives and Effectively Manages Portfolio: * Builds, manages, and develops the sales portfolio by providing an enhanced, personalized customer experience that encourages loyalty to the RUSNAK brand and accomplishes customer retention. * Consistently meets or exceeds the goal of satisfying the transportation needs of our Clients. * Consistently provides exceptional service during and after the sale resulting in CSI scores that exceed the manufacturer's benchmark. * Implement strategies that strengthen Client relationships and achieve increased Client satisfaction. * Utilizing a targeted approach on current products and services to maintain consistent Client and referral engagement. * Consistently seeks to improve client experience by seeking feedback and acting on it. * Develops, implements, monitors, and adjusts sales goals with sales management to achieve personal and Company sales objectives. * Consistently meets or exceeds the goal of satisfying the transportation needs of our Clients. * Proactively works with the Sales Manager, General Sales Manager, and/or General Manager to develop action plans to immediately correct performance in order to consistently meet and exceed sales goals; attends and actively participates in all sales meetings. * Sells, leases, delivers a pre-agreed upon monthly minimum amount of vehicles. * Consistently assists each Client with selecting a vehicle by asking questions, listening carefully to their responses, and matching their expectations with our vehicles by fully explaining product performance, application, benefits, and optional equipment. * Offers test drives to all Clients; strictly follows Company policies and procedure regarding test drives; prior to test drive, obtains proper identification from Client. * Knows, understands, and strictly follows all Company, local, state, and federal, policies, rules, and regulations regarding automobile sales. * Knows and understands equity and values; fully capable of explaining depreciation to the Client. * Consistently ensures that a member of the sales management team has the opportunity to meet each Client. * Ensures that all closed deals are forwarded to the Finance and Insurance Manager (F&I Manager), along with properly completed paperwork, such as, but not limited to, insurance information and title. * Consistently ensures that all sales orders are completed and paperwork is processed in accordance with established Company policies and procedures. * Prior to Client arrival, ensures sold vehicle is ready for delivery. * Delivers vehicle to Client; ensures that the Client fully understands the vehicle's operating features, warranty, and paperwork. * Introduces Clients to Service Department Team; emphasizes to Client the quality and efficiency of service repairs and maintenance available in the dealership's service department; schedules first service appointment. * Consistently follows up on all post-delivery items, such as, but not limited to, tag/title work, "we-owes," and special requests, to ensure that we continue to meet or exceed Client expectations. * Consistently remains engaged with management, fellow team members, and processes, to foster successful working relationships with all internal and external Clients Qualifications * Experience; Required: Minimum of 5 years in position of Sales Consultant or similar positions in automotive industry. * Education; Desired: H.S. Diploma/GED/ or Equivalent * Excellent interpersonal and customer service skills. * Strong verbal and written communication skills (Bi-lingual in English and Mandarin/Cantonese or other language is an asset in this position). * License Required: Current California Driver License with satisfactory Department of Motor Vehicle driving record. * License Required: Current California Sales License. Degree/Diploma High School Diploma/GED : Required

Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you! JOIN OUR TEAM Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 14 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Ontario, and Anaheim Hills. With over six decades of success and experience, we strive to satisfy our customers' exquisite taste by offering 11 extraordinary brands of the most sought after luxury cars. Our Audi dealership in Westlake is seeking a Service Receptionist/Warrany Administrator. This is a great opportunity to begin your automotive career. In this position, you will managing client interactions, both in-person and via telephone, in an efficient, professional, courteous, and timely manner, while upholding the highest levels of professional integrity and achieving individual proficiency goals established by management to support strategic plan objectives. In addition, you will manage claim submission and warranty receivables recovery and all associated documentation in a professional, timely and accurate manner in addition to achieving individual proficiency goals established by management to support strategic plan objectives. Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s. WHAT WE OFFER * Professional development and opportunities to grow within a well-respected company * Competitive Pay * Health Insurance Coverage (medical, dental, vision, and life) * Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP) * 401(k) Retirement Plan * Flexible Spending Account * Paid Time-Off (vacation pay, sick pay, holiday pay) * Parental Leave * Employee Perks (sports games, theme parks, etc.) * Employee Referral Bonus Program * Compensation will be based on experience and skill level. * To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency. Responsibilities Effectively and Efficiently Follow Client Greeting/Quality Control Procedures/Office Administration * Promptly, professionally, effectively, efficiently, and in a friendly manner, communicates with Clients, in-person and via telephone on computerized switchboard, to promote excellent Client relations and ensure the highest levels of Client satisfaction; determines purpose of visit/call, promptly seeks clarification, if request or objective is unclear; forwards Client/call to appropriate personnel or department while also providing an "introduction" to secondary personnel/call handler so that Client does not have re-introduce themselves or the issue; retrieves messages from computerized switchboard voice mail and forwards to appropriate personnel; documents and delivers messages or transfers calls to voice mail, when appropriate personnel are not available; carefully monitors visitor access and issues passes when required; continually develops enhanced telephone call handling and language management skills. * Maintains consistent knowledge of Company structure, telephone system, the dealership and department operations; keeps current with staff changes; answers questions about the Company and provides callers with address, directions, and other pertinent information. * Effectively and efficiently maintains and updates appointment calendars; places reminder calls prior to scheduled appointments. * Receives, sorts, and routes mail; maintains and routes publications. * Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes; creates/prints fax cover sheets, memos, correspondence, reports, other documents, when necessary. * Effectively and efficiently manages office supply inventory, performs other clerical duties as needed, such as, but not limited to, scanning, filing, driver license, data entry, photocopying, and collating. * Works closely with management to compile and maintain verified accounts payable records; reconciles statements and issues payments to vendors. * Follows established policies & procedures relevant to the assigned responsibilities. * Immediately communicates with management, when a Client concern or situation arises. Effectively and Efficiently Manages Claims Administration * Successfully and consistently ensures that claims are correctly administered within pre-designated time frames; effectively communicates claim related repair information and recommendations clearly and accurately with all constituents. * Reviews all rejected claims on first pass with Service Manager to ensure proper procedures are being followed; corrects claim errors; re-submits claim in corrected format. * Ensures Repair Order (RO) documentation, repair procedures, and document storage complies with all Company, Manufacturer, and legal requirements and regulations. * Proactively learns, remains current with, and fully understands all manufacturers' publications relevant to warranty claim administration. * Consistently and correctly identifies "extra charges" that can be claimed to ensure these are added during the booking process. * Maintains a close, trust-based working relationship with manufacturer partner representatives and vendors. Effectively and Efficiently Achieves Proficiency Goals and Objectives * Participates in determination of personal performance targets; sets challenging goals. * Manages warranty schedule to ensure aging claims are processed and continually followed through to payment. * Maintains a claim status based upon specific Company, dealership, and manufacturer schedules. * Posts credit notes/reconciles receivables correctly and in a timely manner. Effectively and Efficiently Provides Back Up Support to Service Booker * Works closely with Service Booker; crossed-trains, and remains current, on all related Company practices, policies, and procedures to ensure consistent coverage; may supervise booking department personnel as required. Qualifications * High school graduate or equivalent; one (1) years' related and progressively responsible experience preferred; Auto Retailer background would be a plus. * Experience Ideal: Minimum of 5 years in position of Accounting or similar positions in automotive, Retail, Sales, Hospitality or Food & Beverage industries. * At least eighteen (18) years of age. * Current California Driver License with clean Department of Motor Vehicle driving record. Degree/Diploma High School Diploma/GED : Required Licenses Required Valid CA Driver License