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Service Representative jobs at Rutgers University - 215 jobs

  • Customer Success Consultant, Indiana (Remote)

    Cengage Group 4.8company rating

    Indianapolis, IN jobs

    **We believe in the power and joy of learning** At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. **Our culture values inclusion, engagement, and discovery** Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see *********************************************************** . As a **Customer Success Consultant** , you will serve as a strategic partner and trusted advisor to Cengage customers within your assigned territory. Your mission is to ensure customers achieve their desired outcomes through the effective use of Cengage technology, driving adoption, and long-term value. **What you'll do here:** + Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle. + Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers. + Develop and implement tailored success plans that align with customer goals and increase product usage. + Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data. + Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes. + Conduct regular health checks to assess value realization and identify opportunities for growth. + Analyze customer data to uncover risks, renewal challenges, and upsell opportunities. **Skills you will need here:** + Proven ability to quickly learn and master new systems and applications. + Excellent communication and presentation skills. + Strong analytical skills with the ability to translate data into actionable insights. + Ability to explain technical concepts in a clear, business-friendly manner. + Skilled at managing and prioritizing multiple customer needs simultaneously. **Preferred:** + Bachelor's degree preferred. + 5+ years of experience in a Sales or Customer Success role. + Experience in Educational Technology or Higher Education. + Familiarity with the Higher Education landscape, including Learning Management Systems (LMS). + Requirement to travel between 20-30% by both air and car Cengage Group's Higher Education business, Cengage, supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year, four-year and vocational programs. We currently serve more than 10 million of the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and WebAssign. In the US, we offer Cengage Unlimited and Cengage Unlimited for Institutions. We help instructors be better teachers, we help institutions solve problems and we empower students to leverage the power and joy of learning to transform lives. Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com . **About Cengage Group** Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. **Compensation** At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here (******************************************************************************************** to learn more about our _Total Rewards Philosophy_ . The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. $67,000.00 - $87,100.00 USD **Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. **_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**
    $67k-87.1k yearly 4d ago
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  • Proofreader & Customer Representative Specialist - Remote - (DAY OR NIGHT SHIFT)

    Visitation Academy 3.4company rating

    Saint Louis, MO jobs

    Job Responsibilities: Proofreaders shoulder the initial editing burden by reviewing creative content across a variety of media and industries. Responsibilities depend on the employer's needs and sometimes may expand into producing copy and improving processes. Current job opportunities frequently list the following duties for proofreaders: Proofread Written And Digital Work Product-Proofreaders do exactly what their job title suggests: they proofread materials for spelling, grammar, punctuation, syntax, usage, consistency, and brand voice. Proofreaders review and markup written work, such as marketing materials (brochures and flyers) and internal documents. Proofreaders also proof digital communications and correspondence, including emails, press releases, and website text. Crosscheck References and Data-Proofreaders are tasked with ensuring the accuracy of content. They verify the accuracy of all referenced facts (e.g., dates, pages, values) and double-check cross-referenced materials (e.g., websites, newspapers). Proofreaders may also be required to maintain source and reference logs to support their work. Review Output for Consistency-Proofreaders also review content with an eye towards campaign, product, or brand consistency. Accordingly, proofreaders are familiar with company-wide work to maintain consistency. Collaborate with Team Members -Proofreaders, working as part of a larger editing team, attend team meetings, provide constructive editorial input, and communicate with team members to effectuate consistent, accurate, and high-quality work product. Improve Editing Processes-Proofreaders are often asked to suggest process improvements. Through their daily exposure to copy and procedures, proofreaders can evaluate and recommend changes to create efficiencies. Job Skills: Proofreaders love the little details, and it shows in their work. The best proofreaders take pride in the quality of their product and are enthusiastic members of the editing team. Along with a bachelor's degree, proofreaders bring the following skills to the editing table: Writing and editing - proofreaders that write well, edit well. So it should be no surprise that successful proofreaders are talented writers. And with good editing comes good proofreading. Proofreaders also are fluent in proofreading symbols, which remain relevant, notwithstanding Word's ubiquitous track changes Computer proficiency - proofreaders work extensively on digital content and word processing software. As print media continues to decline, proofreaders will develop their computer skills to complete their job Detail oriented - a proofreader's attention to detail is the centerpiece of his or her suite of editing qualities. Whether on paper or on screen, a proofreader needs to have a knack for catching the most trivial of errors, along with those most glaring Quick reader - with deadlines always around the corner, proofreaders read and edit quickly without sacrificing quality Resourcefulness - while crosschecking and verifying data, proofreaders track down the appropriate resources and address questions or issues in the copy that might require additional research. When faced with these hurdles, proofreaders know where to find answers to get the project to the finish line Multitasker - proofreaders are expected to manage and prioritize multiple projects at once. These priorities may change from day to day, so proofreaders are both flexible and persistent in their pursuit of the perfect copy
    $33k-38k yearly est. 60d+ ago
  • Customer Success Consultant, Indiana (Remote)

    Cengage Learning 4.8company rating

    Indiana, PA jobs

    We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values inclusion, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see ************************************************************ As a Customer Success Consultant, you will serve as a strategic partner and trusted advisor to Cengage customers within your assigned territory. Your mission is to ensure customers achieve their desired outcomes through the effective use of Cengage technology, driving adoption, and long-term value. What you'll do here: * Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle. * Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers. * Develop and implement tailored success plans that align with customer goals and increase product usage. * Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data. * Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes. * Conduct regular health checks to assess value realization and identify opportunities for growth. * Analyze customer data to uncover risks, renewal challenges, and upsell opportunities. Skills you will need here: * Proven ability to quickly learn and master new systems and applications. * Excellent communication and presentation skills. * Strong analytical skills with the ability to translate data into actionable insights. * Ability to explain technical concepts in a clear, business-friendly manner. * Skilled at managing and prioritizing multiple customer needs simultaneously. Preferred: * Bachelor's degree preferred. * 5+ years of experience in a Sales or Customer Success role. * Experience in Educational Technology or Higher Education. * Familiarity with the Higher Education landscape, including Learning Management Systems (LMS). * Requirement to travel between 20-30% by both air and car Cengage Group's Higher Education business, Cengage, supports learning and student success by providing materials and digital solutions to faculty and students enrolled in two-year, four-year and vocational programs. We currently serve more than 10 million of the 18 million students in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course materials from textbooks and eBooks to courseware such as MindTap and WebAssign. In the US, we offer Cengage Unlimited and Cengage Unlimited for Institutions. We help instructors be better teachers, we help institutions solve problems and we empower students to leverage the power and joy of learning to transform lives. Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com. About Cengage Group Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education. Compensation At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy. The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range. $67,000.00 - $87,100.00 USD
    $67k-87.1k yearly Auto-Apply 4d ago
  • Front Desk / Customer Service Representative (Start Immediately/Paid Training)

    Plainfield 4.2company rating

    Plainfield, NJ jobs

    Benefits: Employee discounts Flexible schedule Paid time off Hiring Immediately and hiring entry level candidates Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We're a rapidly growing, award winning franchise that is not your typical company! We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate. Benefits: Leadership roles Flexible hours Great pay Valuable work experience Increased social opportunities Future references/referrals Requirements: Ability to work with children Excellent interpersonal communication and organizational skills Cross-Trained in water Must pass background examinations (included with training) Job Title: Front Desk Customer Service Representative Reports to: General Manager/Sales & Service Manager FLSA Status: Non-Exempt Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company. Duties and Responsibilities: Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner. Processes student registrations using effective sales/customer service techniques. Schedules and manages birthday/pool parties. Supervises private party staff. Resolves customer concerns/complaints using a professional approach. Assists members with purchases of merchandise and vending. Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system. Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area. Monitors Snack Shack area and provides guidance to Snack Shack staff. Checks voicemail and email correspondence and responds in a timely manner. Updates informational displays with accurate and timely promotions and literature. Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager. Makes collection calls to resolve open account problems. Prepares twice daily student lesson schedules for use by instructors and management staff. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary. Fulfills other duties and responsibilities as assigned by the Employer. Education/Experience: High school diploma or GED required. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems. Certifications and licenses: CPR, First Aid and AED certification required. Work Environment: While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate. Compensation: $15.00 - $16.00 per hour Tropical Vibes & Impacting Lives! You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimming…it's a special passion for changing - even saving - lives, by being a part of kids learning to swim. When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments! Making Waves with Passion, Purpose & Core Values! At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust We meet and exceed expectations so you see Extraordinary Results We make a big deal about life's accomplishments by remembering to Celebrate! Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
    $15-16 hourly Auto-Apply 60d+ ago
  • Welcome Center Representative, School of Dental Medicine

    University of Buffalo 4.4company rating

    Buffalo, NY jobs

    Fiscal Year 2025-2026 Position Title Welcome Center Representative, School of Dental Medicine Posting Category Staff Department Clinic Operations Posting Number U250094 Posting Link ********************************************* Employer UB Foundation Activities Appointment Term Position Type Posting Detail Information Position Summary The UB School of Dental Medicine seeks to hire a full-time Welcome Center Representative to perform the following duties: * Patient check-in and check-out * Verify insurance eligibility for upcoming appointments * Switchboard coverage * Assist Admissions department * Collect payments The candidate must be an enthusiastic team player with excellent phone and interpersonal communication skills. Candidate must be detail oriented, effective with multi-tasking and time management, and willing to learn new skills. About the University at Buffalo The University at Buffalo (UB) #ubuffalo is one of America's leading public research universities and a flagship of the State University of New York system, recognized for our excellence and our impact. UB is a premier, research-intensive public university dedicated to academic excellence. Our research, creative activity and people positively impact the world. Like the city we call home, UB is distinguished by a culture of resilient optimism, resourceful thinking and pragmatic dreaming that enables us to reach others every day. Visit our website to learn more about the University at Buffalo. Learn more: * Our benefits, where we prioritize your well-being and success to enhance every aspect of your life. * Being a part of the University at Buffalo community. University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities. Minimum Qualifications * High School Diploma * 1 year of customer service experience Preferred Qualifications * Customer service experience in a dental office Physical Demands Salary Range $36,000 - $40,000 Additional Salary Information The salary range reflects our good faith and reasonable estimate of the possible compensation at the time of posting, the role and associated responsibilities, and the experience, education, and training of the selected candidate. Job Type Full-Time Campus South Campus Posting Alerts Special Instructions Summary Is a background check required for this posting? Yes Background Check Notification For non-internal applicants: a selected candidate will have to complete and pass a background check prior to appointment. Contact Information Contact's Name Nichole Cook Contact's Pronouns Contact's Title Welcome Center Supervisor Contact's Email ****************** Contact's Phone ************ Posting Dates Posted 11/20/2025 Deadline for Applicants Open Until Filled Date to be filled 01/01/2026 References Number of References Required 3 Reference Cutoff Date Instructions to Applicant
    $36k-40k yearly Easy Apply 60d+ ago
  • Customer Service Representative II - NCC - 991681 **INTERNAL TO DEPARTMENTMENT ONLY**

    Nova Southeastern University 4.7company rating

    Remote

    We are excited that you are considering joining Nova Southeastern University! Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university. We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University. Primary Purpose: Delivers exceptional front-line customer assistance and troubleshooting to new and returning patients, students, parents, and staff, addressing inquiries or issues regarding admissions, enrollment, registration, financial aid, student records, patient care activities, accurate appointment scheduling and pre-registration services to achieve first contact resolution. Job Category: Non-Exempt Hiring Range: Pay Basis: Hourly Subject to Grant Funding? No Essential Job Functions: 1. Supports achievement of key metrics ensuring delivering of a seamless, exceptional student and patient experience across a broad range of processes, applications and customer touch points including voice, email, web chats, texts, and faxes. 2. Helps the Admissions, Enrollment, Registration and Financial Aid processes to address student's reason(s) for their inquiry, answer questions, and assist with students in obtaining services needed. 3. Uses ERP and/or CRM systems to review prospective and current student records to help identify steps and documents needed to assist students in the enrollment and registration process. 4. Provides general information on academic procedures and processes such as student onboarding, academic advising next steps, testing, and academic and financial holds. 5. Leads students through enrollment processes including, but not limited to web registration, create account and program application, FAFSA, accessing email, transcript requests, setting up payment plans, accessing tax documents, registering for testing, new student informational sessions, and enrollment verifications. 6. Instructs students on navigating student portal to execute self-service actions; reviews for completeness submitted forms and paperwork required to complete steps in processes related to registration, advising, and financial aid. 7. Routes and re-routes students to appropriate campus office and personnel, e.g., Financial Aid, Academic Advisors, Registrar, and Business Office for more in-depth information, assistance, and problem resolution. 8. Schedules patient appointments for both primary and specialty care physician visits in accordance with established clinical and insurance requirements to improve access and care coordination. 9. Accesses Electronic Medical Records (EMR) to complete scheduling and registration, confirm appointments, verify information, answer inquiries, and resolve user issues in accordance with established protocols to ensure patient safety, compliance, and departmental policies and procedures. 10. Identifies patient's liability, out of pocket expenses, and advise patients of past due balance. 11. Coordinates referrals and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services. 12. Assures regulatory and compliance requirements follow local payor coverage determinations. 13. Ensures accurate pre-appointment registration. 14. Explains policies, procedures, or services to patients using medical or administrative knowledge. 15. Refers patients to appropriate health care services or resources. 16. Ensures compliance with university and departmental policies and procedures as it relates to personal information, adherence to Health Insurance Portability and Accountability Act (HIPAA) to always safeguard protected personal and health information (PHI). 17. Uses telephony software to answer, coordinate, track, and monitor interactions across multiple channels of communication. 18. Refers patients to appropriate health care services or resources; refers unresolved customer grievances to designated departments for further investigation. 19. Checks to ensure that appropriate actions were taken to resolve customers' problems. 20. Demonstrates University's core values and service values in all interactions. 21. Completes special projects as assigned. 22. Performs other duties as assigned or required Job Requirements: Required Knowledge, Skills, & Abilities: Knowledge: 1. Customer and Personal Service - General knowledge of principles and processes for providing customer and personal services. 2. English Language - General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. 3. Clerical - Working knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. 4. Computers and Electronics - Working knowledge of electronic equipment and computer hardware. Skills: 1. Complex Problem Solving - Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. 2. Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 3. Speaking - Proficient skills in talking to others to convey information effectively. 4. Service Orientation - Proficient skills in actively looking for ways to help people. 5. Social Perceptiveness - Basic skills in being aware of others' reactions and understanding why they react as they do. 6. Time Management - Proficient skills in managing one's own time and the time of others. 7. Self-Direction - Proficient skills in motivating oneself to work independently, as well as working well within teams. Abilities: 1. Oral Comprehension & Expression - The ability to listen to, understand, and communicate information and ideas presented through spoken words and sentences so others will understand. 2. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. 3. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. 4. Written Comprehension & Expression - The ability to read, understand, and communicate information and ideas in writing so others will understand. Physical Requirements and Working Environment: 1. Speech Recognition - Must be able to identify and understand the speech of another person. 2. Speech Clarity - Must be able to speak clearly so others can understand you. 3. Near Vision - Must be able to see details at close range (within a few feet of the observer). 4. Travel - Must be able to travel on a daily and/or overnight basis. 5. May be required to work nights or weekends. 6. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties. 7. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards. Required Certifications/Licensures: Required Education: High School Diploma or Equivalent Major (if required: Required Experience: Two (2) or more years of customer service experience. Preferred Qualifications: 1. Associate or Bachelor's degree. 2. Two (2) or more years of customer service experience in higher education, student services, and/or healthcare, or closely related experience. 3. Knowledge of all academic and Title IV programs, policies and procedures including institutional policies and federal and state regulations. 4. Experience using Banner, Recruit and/or Avaya systems. 5. Knowledge of medical terminology and terminology used by insurance and managed care health plans. 6. Knowledge of Health Insurance Portability & Accountability Act (HIPAA). 7. Experience using NextGen and/or Avaya systems. 8. Bilingual Proficient in English and Spanish. Is this a safety sensitive position? No Background Screening Required? Yes Pre-Employment Conditions: Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary. NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.
    $25k-33k yearly est. 4d ago
  • Customer Service Representative I - NCC - 999134 ** Remote work only in Broward, Dade, Palm Beach and Lee County**

    Nova Southeastern University 4.7company rating

    Remote

    We are excited that you are considering joining Nova Southeastern University! Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university. We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University. Primary Purpose: Delivers exceptional front-line customer assistance and troubleshooting to new and returning patients, students, parents, and staff, addressing inquiries or issues regarding admissions, enrollment, registration, financial aid, student records, patient care activities, accurate appointment scheduling and pre-registration services to achieve first contact resolution. Job Category: Non-Exempt Hiring Range: 18.25 Pay Basis: Hourly Subject to Grant Funding? No Essential Job Functions: 1. Supports achievement of key metrics ensuring delivering of a seamless, exceptional student and patient experience across a broad range of processes, applications and customer touch points including voice, email, web chats, texts, and faxes. 2. Helps the Admissions, Enrollment, Registration and Financial Aid processes to address student's reason(s) for their inquiry, answer questions, and assist with students in obtaining services needed. 3. Uses ERP and/or CRM systems to review prospective and current student records to help identify steps and documents needed to assist students in the enrollment and registration process. 4. Provides general information on academic procedures and processes such as student onboarding, academic advising next steps, testing, and academic and financial holds. 5. Leads students through enrollment processes including, but not limited to web registration, create account and program application, FAFSA, accessing email, transcript requests, setting up payment plans, accessing tax documents, registering for testing, new student informational sessions, and enrollment verifications. 6. Instructs students on navigating student portal to execute self-service actions; reviews for completeness submitted forms and paperwork required to complete steps in processes related to registration, advising, and financial aid. 7. Routes and re-routes students to appropriate campus office and personnel, e.g., Financial Aid, Academic Advisors, Registrar, and Business Office for more in-depth information, assistance, and problem resolution. 8. Schedules patient appointments for both primary and specialty care physician visits in accordance with established clinical and insurance requirements to improve access and care coordination. 9. Accesses Electronic Medical Records (EMR) to complete scheduling and registration, confirm appointments, verify information, answer inquiries, and resolve user issues in accordance with established protocols to ensure patient safety, compliance, and departmental policies and procedures. 10. Identifies patient's liability, out of pocket expenses, and advise patients of past due balance. 11. Coordinates referrals and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services. 12. Assures regulatory and compliance requirements follow local payor coverage determinations. 13. Ensures accurate pre-appointment registration. 14. Explains policies, procedures, or services to patients using medical or administrative knowledge. 15. Refers patients to appropriate health care services or resources. 16. Ensures compliance with university and departmental policies and procedures as it relates to personal information, adherence to Health Insurance Portability and Accountability Act (HIPAA) to always safeguard protected personal and health information (PHI). 17. Uses telephony software to answer, coordinate, track, and monitor interactions across multiple channels of communication. 18. Refers patients to appropriate health care services or resources; refers unresolved customer grievances to designated departments for further investigation. 19. Checks to ensure that appropriate actions were taken to resolve customers' problems. 20. Demonstrates University's core values and service values in all interactions. 21. Completes special projects as assigned. 22. Performs other duties as assigned or required. Job Requirements: Required Knowledge, Skills, & Abilities: Knowledge: 1. Customer and Personal Service - General knowledge of principles and processes for providing customer and personal services. 2. English Language - General knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. 3. Clerical - Working knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. 4. Computers and Electronics - Working knowledge of electronic equipment and computer hardware. Skills: 1. Complex Problem Solving - Proficient skills in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. 2. Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 3. Speaking - Proficient skills in talking to others to convey information effectively. 4. Service Orientation - Proficient skills in actively looking for ways to help people. 5. Social Perceptiveness - Basic skills in being aware of others' reactions and understanding why they react as they do. 6. Time Management - Proficient skills in managing one's own time and the time of others. 7. Self-Direction - Proficient skills in motivating oneself to work independently, as well as working well within teams. Abilities: 1. Oral Comprehension & Expression - The ability to listen to, understand, and communicate information and ideas presented through spoken words and sentences so others will understand. 2. Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. 3. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. 4. Written Comprehension & Expression - The ability to read, understand, and communicate information and ideas in writing so others will understand. Physical Requirements and Working Environment: 1. Speech Recognition - Must be able to identify and understand the speech of another person. 2. Speech Clarity - Must be able to speak clearly so others can understand you. 3. Near Vision - Must be able to see details at close range (within a few feet of the observer). 4. Travel - Must be able to travel on a daily and/or overnight basis. 5. May be required to work nights or weekends. 6. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties. 7. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, and computer keyboards. Required Certifications/Licensures: Required Education: High School Diploma or Equivalent Major (if required: Required Experience: One (1) year of customer service experience. Preferred Qualifications: 1. Associate or Bachelor's degree. 2. One year of customer service experience in higher education, student services, and/or healthcare, or closely related experience. 3. Knowledge of all academic and Title IV programs, policies and procedures including institutional policies and federal and state regulations. 4. Experience using Banner, Recruit and/or Avaya systems. 5. Knowledge of medical terminology and terminology used by insurance and managed care health plans. 6. Knowledge of Health Insurance Portability & Accountability Act (HIPAA). 7. Experience using NextGen and/or Avaya systems. 8. Bilingual Proficient in English and Spanish. Is this a safety sensitive position? No Background Screening Required? Yes Pre-Employment Conditions: Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary. NSU considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status or any other legally protected status.
    $25k-33k yearly est. 55d ago
  • Customer Service Representative/Cashier (PT)

    Passaic County Community College 4.2company rating

    Paterson, NJ jobs

    Job Description The Bursar's Office is seeking a friendly, detail-oriented, student-focused Part-Time Customer Service Representative/Cashier to join our team. This is an excellent entry-level opportunity for someone interested in higher education, finance, customer service, or administrative work. In this role, you will support students and families with billing and payment questions, process payments, and help ensure accurate student account records. You'll receive hands-on training and work closely with experienced staff in a collaborative office environment. SCHEDULE: Weekdays (up to 29 hours per week) Availability on Thursdays between 11:00 a.m. and 7:00 p.m. is required (Note: late hours are not required every Thursday, but candidates must be available during this time when needed.) DUTIES & RESPONSIBLITIES: Provide excellent customer service to students, families, and campus partners in person, by phone, and via email Process and reconcile payments using Excel, ERP or CRM software (ie: Colleague, Anthology) Assist students with billing questions, payment plans, and self-service options Review and explain billing information, including scholarships and state and federal aid Enter and update student account information accurately in our software Support paper and electronic billing processes Conduct outgoing courtesy calls regarding payment deadlines and account reminders Answer questions related to payments, refunds, and general student account procedures Perform other related duties as assigned REQUIRED Qualifications: Associate's degree or appropriate technical skill/experience equivalent Strong basic math skills and attention to detail 1-3 years of customer service experience (cashiering experience preferred) Ability to handle multiple tasks and meet deadlines in a fast-paced environment Strong communication and interpersonal skills Ability to work independently and as part of a team Preferred Qualifications Experience reconciling a cash drawer Familiarity with college or enrollment-related services Knowledge of federal and state financial regulations Experience with ERP/CRM software like Colleague or Anthology (a plus, not required) Bilingual skills are strongly preferred Why Join Us? Entry-level opportunity with hands-on training and growth opportunities Exposure to higher education administration and student financial services Supportive team environment Consistent weekday schedule with limited evening requirements Opportunity to build transferable skills in customer service, finance, and systems The completion of a background check will be required for the selected candidate. Compensation: Compensation is determined by a variety of criteria, including but not limited to, previous relevant experience, education level, and certifications. The hourly range for this position is $17-$20. Benefits: New Jersey Sick Leave: Earn 1 hour of sick leave for every 30 hours worked with a maximum of 40 hours of leave per benefit year. (Eligible to use after successful completion of probationary period.) Employee Assistance Program provides free, confidential, limited counseling services, work-life assistance, legal and financial guidance. Commuter Benefits: Free parking access is provided on site. An optional Transit Pre-Tax Plan is available which allows employees to use pre-tax dollars to purchase eligible transit expenses. NJ Defined Contribution Retirement Program provides eligible members with a tax-sheltered, defined contribution retirement benefit, along with life insurance and long-term disability coverage. (Must meet eligibility requirements.) Voluntary Annuity Programs: Additional contributions to retirement account (Must meet eligibility requirements)
    $17-20 hourly 11d ago
  • Customer Service Representative/Cashier (PT)

    Passaic County Community College 4.2company rating

    Paterson, NJ jobs

    The Bursar's Office is seeking a friendly, detail-oriented, student-focused Part-Time Customer Service Representative/Cashier to join our team. This is an excellent entry-level opportunity for someone interested in higher education, finance, customer service, or administrative work. In this role, you will support students and families with billing and payment questions, process payments, and help ensure accurate student account records. You'll receive hands-on training and work closely with experienced staff in a collaborative office environment. SCHEDULE: Weekdays (up to 29 hours per week) Availability on Thursdays between 11:00 a.m. and 7:00 p.m. is required (Note: late hours are not required every Thursday, but candidates must be available during this time when needed.) DUTIES & RESPONSIBLITIES: * Provide excellent customer service to students, families, and campus partners in person, by phone, and via email * Process and reconcile payments using Excel, ERP or CRM software (ie: Colleague, Anthology) * Assist students with billing questions, payment plans, and self-service options * Review and explain billing information, including scholarships and state and federal aid * Enter and update student account information accurately in our software * Support paper and electronic billing processes * Conduct outgoing courtesy calls regarding payment deadlines and account reminders * Answer questions related to payments, refunds, and general student account procedures * Perform other related duties as assigned REQUIRED Qualifications: * Associate's degree or appropriate technical skill/experience equivalent * Strong basic math skills and attention to detail * 1-3 years of customer service experience (cashiering experience preferred) * Ability to handle multiple tasks and meet deadlines in a fast-paced environment * Strong communication and interpersonal skills * Ability to work independently and as part of a team Preferred Qualifications * Experience reconciling a cash drawer * Familiarity with college or enrollment-related services * Knowledge of federal and state financial regulations * Experience with ERP/CRM software like Colleague or Anthology (a plus, not required) * Bilingual skills are strongly preferred Why Join Us? * Entry-level opportunity with hands-on training and growth opportunities * Exposure to higher education administration and student financial services * Supportive team environment * Consistent weekday schedule with limited evening requirements * Opportunity to build transferable skills in customer service, finance, and systems The completion of a background check will be required for the selected candidate. Compensation: Compensation is determined by a variety of criteria, including but not limited to, previous relevant experience, education level, and certifications. The hourly range for this position is $17-$20. Benefits: * New Jersey Sick Leave: Earn 1 hour of sick leave for every 30 hours worked with a maximum of 40 hours of leave per benefit year. (Eligible to use after successful completion of probationary period.) * Employee Assistance Program provides free, confidential, limited counseling services, work-life assistance, legal and financial guidance. * Commuter Benefits: Free parking access is provided on site. An optional Transit Pre-Tax Plan is available which allows employees to use pre-tax dollars to purchase eligible transit expenses. * NJ Defined Contribution Retirement Program provides eligible members with a tax-sheltered, defined contribution retirement benefit, along with life insurance and long-term disability coverage. (Must meet eligibility requirements.) * Voluntary Annuity Programs: Additional contributions to retirement account (Must meet eligibility requirements)
    $17-20 hourly 10d ago
  • Sales & Service Representative

    Yonkers 3.9company rating

    Yonkers, NY jobs

    Benefits: Bonus based on performance Company parties Employee discounts Flexible schedule Free uniforms Training & development Goldfish Swim School - Front Desk/Sales Team Member, Paid Training Provided Calling all game-changers and go-getters! At Goldfish Swim School Yonkers, being a Front Desk/Sales Team Member means more than just greeting families - it's about creating a golden experience from the moment they walk in. Picture yourself welcoming families with a warm smile, providing top-notch service, and being the friendly face they look forward to seeing every visit. But the perks don't stop there - we're all about recognizing your hard work with Snack Shack bonuses, pizza parties, gift cards, and other awesome rewards! With paid training, flexible shifts, and no late nights, this is the perfect job for college students, caregivers, or anyone looking to pick up meaningful hours while making a difference. If you're passionate about working with families, thrive in a fast-paced environment, and love being part of a positive team, we want to hear from you! See our video on the Goldfish Experience: **************************** Primary Responsibilities: Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner. Processes student registrations using effective sales/customer service techniques. Schedules and manages birthday/pool parties. Supervises private party staff. Resolves customer concerns/complaints using a professional approach. Assists members with purchases of merchandise and vending. Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system. Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area. Monitors Snack Shack area and provides guidance to Snack Shack staff. Checks voicemail and email correspondence and responds in a timely manner. Updates informational displays with accurate and timely promotions and literature. Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager. Makes customer calls to resolve open account problems. Prepares twice daily student lesson schedules for use by instructors and management staff. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary. Fulfills other duties and responsibilities as assigned by the Employer. Job Requirements and Skills: Weekend availability required 2+ years of customer service and/or front desk/office experience Confident using Microsoft Office and scheduling software Friendly, outgoing, and enthusiastic about working with kids and families Organized and able to multitask in a busy environment Experience in sales, childcare, swim schools, camps, or similar is a plus! Must pass background checks (provided during training) Benefits: Paid training to kickstart your career Opportunities for promotions and growth Flexible hours, even just one shift per week (4 hours) No late nights, with afternoon shifts ending at 8 pm Increased social opportunities for networking and fun Goldfish Swim School is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information see: ************************** NOTE: The information within this posting is not all-inclusive and may be subject to change. Employee to fulfill other duties and responsibilities as assigned by the Employer. Starting Pay Rate: $17 with regular opportunities for wage increases Compensation: $17.00 - $18.00 per hour Tropical Vibes & Impacting Lives! You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimming…it's a special passion for changing - even saving - lives, by being a part of kids learning to swim. When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments! Making Waves with Passion, Purpose & Core Values! At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust We meet and exceed expectations so you see Extraordinary Results We make a big deal about life's accomplishments by remembering to Celebrate! Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
    $17-18 hourly Auto-Apply 60d+ ago
  • Customer Service Representative/Cashier (PT)

    Passaic County Community College 4.2company rating

    Paterson, NJ jobs

    The Bursar's Office is seeking a friendly, detail-oriented, student-focused Part-Time Customer Service Representative/Cashier to join our team. This is an excellent entry-level opportunity for someone interested in higher education, finance, customer service, or administrative work.
    $25k-29k yearly est. Auto-Apply 12d ago
  • Call Center- Customer Service Representative

    Pittsford 4.3company rating

    Rochester, NY jobs

    Responsive recruiter We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate. Benefits: Flexible hours Great pay Valuable work experience Increased social opportunities Future references/referrals Requirements: Excellent interpersonal, communication, and organizational skills Strong customer service mindset with the ability to meet performance goals Must pass background examinations (included with training) High school diploma or GED preferred Some college coursework highly preferred Minimum of one year of customer service and/or administrative office experience required Intermediate computer skills preferred (Word, Excel, and other software systems) required Ability to multitask, stay organized, and work in a fast-paced call environment Job Title: Customer Service Representative Reports to: Managers FLSA Status: Non-Exempt Summary: We are seeking a friendly, motivated, and results-driven Customer Service Representative to join our team. This role operates in a call-center environment and plays a key part in helping families enroll their children in swim lessons. The ideal candidate is comfortable on the phone, enjoys helping others, and can consistently meet performance metrics related to calls, customer experience, and enrollments. Duties and Responsibilities: 1. Answer incoming phone calls promptly and professionally; screen, direct, and respond to inquiries 2. Make outbound calls to prospective and current members regarding swim lessons, scheduling, and account follow-ups 3. Process student registrations using effective sales and customer service techniques 4. Meet and maintain assigned performance metrics (call volume, conversions, follow-ups, etc.) 5. Check and respond to voicemail and email correspondence in a timely manner 6. Make collection calls to resolve open account balances 7. Schedule birthday and pool parties 8. Resolve customer questions and concerns with a calm, professional, and solution-focused approach 9. Maintain accurate records using internal systems 10. Perform additional duties as assigned by management Education/Experience: High school diploma or GED preferred. Some college highly preferred. One year of previous customer service and/or administrative office experience preferred. Intermediate level computer skills preferred using Word, Excel and other software systems. Compensation: $17.00 per hour Tropical Vibes & Impacting Lives! You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimming…it's a special passion for changing - even saving - lives, by being a part of kids learning to swim. When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments! Making Waves with Passion, Purpose & Core Values! At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust We meet and exceed expectations so you see Extraordinary Results We make a big deal about life's accomplishments by remembering to Celebrate! Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
    $17 hourly Auto-Apply 35d ago
  • Government Services Officer - LEO/MILITARY/FIRE

    Camden County College 4.2company rating

    Camden, NJ jobs

    Information (Default Section) Camden County College (CCC) is a leading two-year community College with campuses in Blackwood, Cherry Hill and Camden, New Jersey. In addition, the college operates a Regional Emergency Training Center to educate and train police and fire academy professionals as well as a partnership with the Joint Health Sciences Center in the Camden City educational hub. The college is proud of its status as a Hispanic-serving and military friendly institution. As a leading employer in the region, CCC offers dynamic opportunities for educators, academic leaders, and professionals who are passionate about shaping the future of education and workforce development. Joining CCC means becoming part of a mission-driven institution that values diversity, innovation, and excellence. Our faculty and administrative teams are dedicated to student success, academic rigor, and community engagement, making CCC an exciting and rewarding place to work. Choose CCC for competitive salaries and comprehensive benefits, including health, retirement and tuition assistance. Location County Department FINANCIAL ADMINISTRATIVE SERVICES Days and Hours Part-Time; Flexible Schedule Required Requisition Number Position Goals Job Description Government Services Officers - Fire/Law Enforcement/Military report to, and are under the supervision of Director of the Government Services Division. Their duties include, but are not limited to, greeting and directing the public, crime prevention, protection of life and property, access control, investigation, enforcement of policies and procedures for Camden County College and the County of Camden. Employees will become entirely familiar with the policies, procedures, orders, regulations, and equipment of the County and the specific site assigned to, as needed, to execute assigned responsibilities in accordance therewith. All decisions and actions relating to security and safety shall be in accordance with approved College policies and relevant supervisory direction. Employees must demonstrate and promote a culture of diversity, equity and inclusion. Ability to work directly with people from diverse racial, ethnic and socio-economic backgrounds. * Maintain an acceptable level of order, control, and safety in and around the assigned site. * Oversee the patrol of assigned areas, including interior areas, parking lots and all other exterior areas, and perform required duties associated with same. * Welcome, assist and respond to all inquiries from supervisors, associates, visitors and staff in a friendly, helpful and professional manner. Emphasize a standard of superior customer service to all who are encountered in the course of performing duties. * Ensure physical security by controlling access of associates and visitors, along with maintaining visitor and alarm panel control logs. Effectively operate and act as lead personnel in the operation of the pedestrian magnetometers and hand wands where necessary. * Monitor designated areas using a range of techniques such as foot patrols, walking stair towers and operating security camera systems, where applicable. * Prepare a Daily Patrol Log, chronologically listing all activities, incidents, and action taken during shift in a clear and concise manner. Prepare all required written and electronic reports on prescribed forms in a clear and concise manner. * Conduct surveillance to detect and prevent violations of site policy and state law and report same to appropriate authority. * Conduct building inspections and report hazards promptly by notifying proper authorities. * Participate in access control screening, ID checks, investigations, building searches, fire drills, and other similar functions after receiving appropriate training. * Render first aid and other medical assistance as required to your level of expertise or as directed by medically competent persons. * Respond to all calls for service and critical incidents, effectively assisting site staff, and emergency personnel in all situations. * Escort visitors to designated areas, to or from parking lots and other locations as needed. * Follow orders and assignments from appropriate authority in a cooperative, timely and effective manner. * Mentor less experienced Government Services Officers with all of the above listed functions to facilitate the growth and professionalism of staff. * All other duties as required. * This position description outlines the general nature and level of work assigned to individuals who function in this job. This description is not exhaustive; employee must perform all other duties and responsibilities as assigned. Minimum Qualifications 1. High school diploma/equivalency required- Associate's Degree in Criminal Justice preferred. 2. Twenty (20 years) or more of sworn law enforcement, full-time (not volunteer) fire service, or military service is preferred. In the absence of 20 years of service, candidates who have graduated from an accredited police academy, fire academy or successfully completed military training, and are either an active member of the fire, police or military and/or have a minimum of 4 years served may be considered. 3. Valid driver's license in good standing. 4. Ability to communicate effectively and courteously with other employees and the public, both verbally and in written form. 5. Certification in CPR, NARCAN and First Aid, or obtain certification during probationary period. 6. Proficient in computer skills relevant to effective report writing and information exchange including Microsoft Word and Outlook. Benefits Special Instructions for Applicants Published Salary Range $26/hr Job Open Date 01/14/2026 Job Close Date Open Until Filled Yes Job Category Temporary Application Types Accepted Main App - Applicant Supplemental Questions
    $26 hourly 11d ago
  • Government Services Officer - LEO/MILITARY/FIRE (OVERNIGHT SHIFT)

    Camden County College 4.2company rating

    Camden, NJ jobs

    Information (Default Section) Camden County College (CCC) is a leading two-year community College with campuses in Blackwood, Cherry Hill and Camden, New Jersey. In addition, the college operates a Regional Emergency Training Center to educate and train police and fire academy professionals as well as a partnership with the Joint Health Sciences Center in the Camden City educational hub. The college is proud of its status as a Hispanic-serving and military friendly institution. As a leading employer in the region, CCC offers dynamic opportunities for educators, academic leaders, and professionals who are passionate about shaping the future of education and workforce development. Joining CCC means becoming part of a mission-driven institution that values diversity, innovation, and excellence. Our faculty and administrative teams are dedicated to student success, academic rigor, and community engagement, making CCC an exciting and rewarding place to work. Choose CCC for competitive salaries and comprehensive benefits, including health, retirement and tuition assistance. Location County Department INSTITUTIONAL EFFECTIVENESS, ADVANCEMENT & STRATEGIC INITIATIVES Days and Hours Overnight Part-time: 12AM-8AM Requisition Number Position Goals Job Description This position is working at a Camden County Government location and NOT on the campuses of Camden County College. Government Services Officers - Fire/Law Enforcement/Military report to, and are under the supervision of Director of the Government Services Division. Their duties include, but are not limited to, greeting and directing the public, crime prevention, protection of life and property, access control, investigation, enforcement of policies and procedures for Camden County College and the County of Camden. Employees will become entirely familiar with the policies, procedures, orders, regulations, and equipment of the County and the specific site assigned to, as needed, to execute assigned responsibilities in accordance therewith. All decisions and actions relating to security and safety shall be in accordance with approved College policies and relevant supervisory direction. Employees must demonstrate and promote a culture of diversity, equity and inclusion. Ability to work directly with people from diverse racial, ethnic and socio-economic backgrounds. * Maintain an acceptable level of order, control, and safety in and around the assigned site. * Oversee the patrol of assigned areas, including interior areas, parking lots and all other exterior areas, and perform required duties associated with same. * Welcome, assist and respond to all inquiries from supervisors, associates, visitors and staff in a friendly, helpful and professional manner. Emphasize a standard of superior customer service to all who are encountered in the course of performing duties. * Ensure physical security by controlling access of associates and visitors, along with maintaining visitor and alarm panel control logs. Effectively operate and act as lead personnel in the operation of the pedestrian magnetometers and hand wands where necessary. * Monitor designated areas using a range of techniques such as foot patrols, walking stair towers and operating security camera systems, where applicable. * Prepare a Daily Patrol Log, chronologically listing all activities, incidents, and action taken during shift in a clear and concise manner. Prepare all required written and electronic reports on prescribed forms in a clear and concise manner. * Conduct surveillance to detect and prevent violations of site policy and state law and report same to appropriate authority. * Conduct building inspections and report hazards promptly by notifying proper authorities. * Participate in access control screening, ID checks, investigations, building searches, fire drills, and other similar functions after receiving appropriate training. * Render first aid and other medical assistance as required to your level of expertise or as directed by medically competent persons. * Respond to all calls for service and critical incidents, effectively assisting site staff, and emergency personnel in all situations. * Escort visitors to designated areas, to or from parking lots and other locations as needed. * Follow orders and assignments from appropriate authority in a cooperative, timely and effective manner. * Mentor less experienced Government Services Officers with all of the above listed functions to facilitate the growth and professionalism of staff. * All other duties as required. * This position description outlines the general nature and level of work assigned to individuals who function in this job. This description is not exhaustive; employee must perform all other duties and responsibilities as assigned. Minimum Qualifications 1. High school diploma/equivalency required- Associate's Degree in Criminal Justice preferred. 2. Twenty (20 years) or more of sworn law enforcement, full-time (not volunteer) fire service, or military service is preferred. In the absence of 20 years of service, candidates who have graduated from an accredited police academy, fire academy or successfully completed military training, and are either an active member of the fire, police or military and/or have a minimum of 4 years served may be considered. 3. Valid driver's license in good standing. 4. Ability to communicate effectively and courteously with other employees and the public, both verbally and in written form. 5. Certification in CPR, NARCAN and First Aid, or obtain certification during probationary period. 6. Proficient in computer skills relevant to effective report writing and information exchange including Microsoft Word and Outlook. Benefits Special Instructions for Applicants This position is working at a Camden County Government location and NOT on the campuses of Camden County College. Published Salary Range $26/hr Job Open Date 01/14/2026 Job Close Date Open Until Filled Yes Job Category Temporary Application Types Accepted Main App - Applicant Supplemental Questions
    $26 hourly 11d ago
  • Government Services Officer

    Camden County College 4.2company rating

    Camden, NJ jobs

    Information (Default Section) Camden County College (CCC) is a leading two-year community College with campuses in Blackwood, Cherry Hill and Camden, New Jersey. In addition, the college operates a Regional Emergency Training Center to educate and train police and fire academy professionals as well as a partnership with the Joint Health Sciences Center in the Camden City educational hub. The college is proud of its status as a Hispanic-serving and military friendly institution. As a leading employer in the region, CCC offers dynamic opportunities for educators, academic leaders, and professionals who are passionate about shaping the future of education and workforce development. Joining CCC means becoming part of a mission-driven institution that values diversity, innovation, and excellence. Our faculty and administrative teams are dedicated to student success, academic rigor, and community engagement, making CCC an exciting and rewarding place to work. Choose CCC for competitive salaries and comprehensive benefits, including health, retirement and tuition assistance. Location County Department FINANCIAL ADMINISTRATIVE SERVICES Days and Hours Part-Time; Flexible Schedule Required Requisition Number Position Goals Job Description Government Services Officers (GSO) report to, and are under the supervision of, the Director of the Government Services Division for Camden County College. Their duties include, but are not limited to, greeting and directing the public, crime prevention, protection of life and property, access control, investigation, enforcement of policies and procedures for Camden County College and the County of Camden. GSO employees will become entirely familiar with the policies, procedures, orders, regulations, and equipment of the specific site assigned to as needed to execute assigned responsibilities in accordance therewith. All decisions and actions relating to security and safety shall be in accordance with approved College policies, Government Services Division procedures and relevant supervisory direction. GSO employees must demonstrate and promote a culture of diversity, equity and inclusion. * Ability to work directly with people from diverse racial, ethnic and socio-economic backgrounds. * Maintain an acceptable level of order, control and safety at assigned sites. * Monitor designated sites/areas, both interior and exterior, utilizing a range of techniques such as foot patrols, walking stair towers, utilizing handheld radios, and operating security cameras. * Detect and prevent violations of site policy and state laws and report same to appropriate authority. * Conduct building inspections and report hazards promptly by notifying proper authorities. * Escort visitors to designated areas as necessary. * Participate in access control screening, identification checks, investigations, building searches, dire drills and other similar functions, as needed. * Render first aid and other medical assistance as required to your level of expertise or as directed by medical professionals. * Respond to all calls for service and critical incidents, as necessary, effectively assisting site staff and emergency personnel. * Follow orders and assignments from appropriate authority in a cooperative, timely and effective manner. * Welcome, assist and respond to all inquiries from others in a friendly, helpful and professional manner. * Ensure a standard of superior customer service to all who are encountered in the course of performing duties. * This position description outlines the general nature and level of work assigned to individuals who function in this job. This description is not exhaustive; employee must perform all other duties and responsibilities as assigned. Minimum Qualifications * High school diploma/equivalency required- Associate's Degree in Criminal Justice preferred. * Minimum of one-year experience in the Public Safety field, emergency services or military service preferred. * Ability to communicate effectively and courteously with other employees and the public, both verbally and in written form. * Valid Driver's License in good standing. * Certification in CPR, NARCAN and First Aid, or obtain certification during probationary period. * Proficient in computer skills relevant to effective report writing and information exchange including Microsoft Word and Outlook. Benefits Special Instructions for Applicants Published Salary Range $17/hr Job Open Date 01/14/2026 Job Close Date Open Until Filled Yes Job Category Temporary Application Types Accepted Main App - Applicant Supplemental Questions
    $17 hourly 11d ago
  • Government Services Officer - OVERNIGHT SHIFT

    Camden County College 4.2company rating

    Camden, NJ jobs

    Information (Default Section) Camden County College (CCC) is a leading two-year community College with campuses in Blackwood, Cherry Hill and Camden, New Jersey. In addition, the college operates a Regional Emergency Training Center to educate and train police and fire academy professionals as well as a partnership with the Joint Health Sciences Center in the Camden City educational hub. The college is proud of its status as a Hispanic-serving and military friendly institution. As a leading employer in the region, CCC offers dynamic opportunities for educators, academic leaders, and professionals who are passionate about shaping the future of education and workforce development. Joining CCC means becoming part of a mission-driven institution that values diversity, innovation, and excellence. Our faculty and administrative teams are dedicated to student success, academic rigor, and community engagement, making CCC an exciting and rewarding place to work. Choose CCC for competitive salaries and comprehensive benefits, including health, retirement and tuition assistance. Location County Department INSTITUTIONAL EFFECTIVENESS, ADVANCEMENT & STRATEGIC INITIATIVES Days and Hours Overnight Part-Time: 12AM-8AM Requisition Number Position Goals Job Description This position is working at a Camden County Government location and NOT on the campuses of Camden County College. Government Services Officers (GSO) report to, and are under the supervision of, the Director of the Government Services Division for Camden County College. Their duties include, but are not limited to, greeting and directing the public, crime prevention, protection of life and property, access control, investigation, enforcement of policies and procedures for Camden County College and the County of Camden. GSO employees will become entirely familiar with the policies, procedures, orders, regulations, and equipment of the specific site assigned to as needed to execute assigned responsibilities in accordance therewith. All decisions and actions relating to security and safety shall be in accordance with approved College policies, Government Services Division procedures and relevant supervisory direction. GSO employees must demonstrate and promote a culture of diversity, equity and inclusion. * Ability to work directly with people from diverse racial, ethnic and socio-economic backgrounds. * Maintain an acceptable level of order, control and safety at assigned sites. * Monitor designated sites/areas, both interior and exterior, utilizing a range of techniques such as foot patrols, walking stair towers, utilizing handheld radios, and operating security cameras. * Detect and prevent violations of site policy and state laws and report same to appropriate authority. * Conduct building inspections and report hazards promptly by notifying proper authorities. * Escort visitors to designated areas as necessary. * Participate in access control screening, identification checks, investigations, building searches, dire drills and other similar functions, as needed. * Render first aid and other medical assistance as required to your level of expertise or as directed by medical professionals. * Respond to all calls for service and critical incidents, as necessary, effectively assisting site staff and emergency personnel. * Follow orders and assignments from appropriate authority in a cooperative, timely and effective manner. * Welcome, assist and respond to all inquiries from others in a friendly, helpful and professional manner. * Ensure a standard of superior customer service to all who are encountered in the course of performing duties. * This position description outlines the general nature and level of work assigned to individuals who function in this job. This description is not exhaustive; employee must perform all other duties and responsibilities as assigned. Minimum Qualifications * High school diploma/equivalency required- Associate's Degree in Criminal Justice preferred. * Minimum of one-year experience in the Public Safety field, emergency services or military service preferred. * Ability to communicate effectively and courteously with other employees and the public, both verbally and in written form. * Valid Driver's License in good standing. * Certification in CPR, NARCAN and First Aid, or obtain certification during probationary period. * Proficient in computer skills relevant to effective report writing and information exchange including Microsoft Word and Outlook. Benefits Special Instructions for Applicants This position is working at a Camden County Government location and NOT on the campuses of Camden County College. Published Salary Range $17/hr Job Open Date 01/14/2026 Job Close Date Open Until Filled Yes Job Category Temporary Application Types Accepted Main App - Applicant Supplemental Questions
    $17 hourly 11d ago
  • Safety Services Officer - Safety Services

    Ashland University 4.6company rating

    Ashland, OH jobs

    Title Safety Services Officer - Safety Services Job Description The Safety Services Officer position is under the direct supervision of the Director of Safety Services who reports to the Vice President for Student Affairs. Because officers occasionally cover shifts for or provide coverage for dispatchers during breaks, officers are expected to be effective in performing dispatcher duties as well. Officers are cross-trained in this regard and are expected to stay current on dispatching responsibilities. * Maintain satisfactory attendance and punctuality. * Support the mission, goals and objectives of AU and the department. * Assist the campus community in a constructive, effective and positive manner. * Report safety concerns to the director. * Initiate emergency response as necessary. * Notify the director of scheduling conflicts. * Maintain departmental confidentiality. * At the start of each shift: * review daily assignment sheet * get current information from previous shift staff * check for updates (i.e. notes on message board, etc.) & review logs * Cover for dispatcher breaks and shifts as needed. * Immediately assist all officers when called for assistance or during emergencies. * Respond to all service calls with urgency. * Uphold the policies of the university. * Lock, unlock and check facilities in a thorough manner. * Use proper radio codes and language. * Provide detailed written reports for incidents requiring documentation. * Provide immediate follow up with all parties for incidents by conducting and documenting interviews. * Notify the police for situations requiring their assistance (i.e. illegal drug activity on campus, incident involving a weapon, etc.). * Perform basic emergency locksmith related duties for campus (i.e. core changes). * Maintain departmental equipment (and offices) in a safe, clean and organized manner and any other task(s) as directed by supervisors. Required Qualifications * High School Graduate. * Be able to operate departmental vehicles in a safe manner. * Be able to use departmental radios, phones and computers. * Possess basic computer skills. * Possess writing skills to document incidents (create reports). Preferred Qualifications * Basic mechanical skills. * Prefer military, police, EMS and/or security. * None required (will train officer duties). Physical Demands * Must be able to function effectively in stressful situations (i.e. situations involving conflict, medical emergencies, fire alarms, crowd control, etc.). * Must be able to work in extreme weather conditions. * Must be able to administer emergency medical assistance (as certified). * Must be able to climb at least 10 floors of stairs and still effectively carry out response duties (i.e. medical, fire calls, disturbance, routine service, etc.). * Must be able to patrol campus on foot. * Must have a valid Ohio Driver's License. Anticipated Start Date of New Hire 01/25/2026 Anticipated Number of Hours Working per Week 40 Shift Required? Varied Job Duties Posting Detail Information Posting Number S1035P Number of Vacancies 1 Desired Start Date 01/25/2026 Job Open Date 01/14/2026 Job Close Date Open Until Filled Yes Special Instructions to Applicants Quick Link for Internal Postings **************************************
    $55k-81k yearly est. 13d ago
  • Safety Services Officer 2 - Safety Services

    Ashland University 4.6company rating

    Ashland, OH jobs

    Title Safety Services Officer 2 - Safety Services Job Description The Safety Services Officer position is under the direct supervision of the Director of Safety Services who reports to the Vice President of Operations and Planning. Because officers occasionally cover shifts for or provide coverage for dispatchers during breaks, officers are expected to be effective in performing dispatcher duties as well. Officers are cross-trained in this regard and are expected to stay current on dispatching responsibilities. * Maintain satisfactory attendance and punctuality * Support the mission, goals and objectives of AU and the department * Assist the campus community in a constructive, effective and positive manner * Report safety concerns to the director * Initiate emergency response as necessary * Notify the director of scheduling conflicts * Maintain departmental confidentiality * At the start of each shift: * review daily assignment sheet * get current information from previous shift staff * check for updates (i.e. notes on message board, etc.) & review logs * Cover for dispatcher breaks and shifts as needed * Immediately assist all officers when called for assistance or during emergencies * Respond to all service calls with urgency * Uphold the policies of the university * Lock, unlock and check facilities in a thorough manner * Use proper radio codes and language * Provide detailed written reports for incidents requiring documentation * Provide immediate follow up with all parties for incidents by conducting and documenting interviews * Notify the police for situations requiring their assistance (i.e. illegal drug activity on campus, incident involving a weapon, etc.) * Perform basic emergency locksmith related duties for campus (i.e. core changes) * Maintain departmental equipment (and offices) in a safe, clean and organized manner and any other task(s) as directed by supervisors Required Qualifications * High School Graduate * Be able to operate departmental vehicles in a safe manner * Be able to use departmental radios, phones and computers * Possess basic computer skills * Possess writing skills to document incidents (create reports) * Possess a valid Ohio driver's license Preferred Qualifications * Basic mechanical skills * Prefer military, police, EMS and/or security * None required (will train officer duties) Physical Demands * Must be able to function effectively in stressful situations (i.e. situations involving conflict, medical emergencies, fire alarms, crowd control, etc.) * Must be able to work in extreme weather conditions * Must be able to administer emergency medical assistance (as certified) * Must be able to climb at least 10 floors of stairs and still effectively carry out response duties (i.e. medical, fire calls, disturbance, routine service, etc.) * Must be able to patrol campus on foot Anticipated Start Date of New Hire 02/09/2026 Anticipated Number of Hours Working per Week 40 Shift Required? Varied Job Duties Posting Detail Information Posting Number S1041P Number of Vacancies 1 Desired Start Date 02/09/2026 Job Open Date 01/26/2026 Job Close Date Open Until Filled Yes Special Instructions to Applicants Quick Link for Internal Postings **************************************
    $55k-81k yearly est. 1d ago
  • Parking Services Representative

    University of Dayton 4.6company rating

    Dayton, OH jobs

    Greeting and assisting visitors, issuing permits to the University community, enforcing parking rules and regulations, issuing parking citations, impounding vehicles, and assisting motorists. Work Schedule: Monday - Friday ; 2:30 PM - 11:00 PM Minimum Qualifications: High School Diploma or equivalent. One year experience with customer service and/or public relations. Experience working independently. Experience effectively dealing with conflict and complaints. Effective written communication skills. Physically able to perform the duties of the position including stooping, lifting, and walking/standing for hours in all kinds of weather. Possess a valid driver's license and operate a vehicle in all weather conditions. Preferred Qualifications: While not everyone may possess all of the preferred qualifications, the ideal candidate will bring many of the following: 2+ years demonstrated successful experience with customer service and public relations. Prior experience in parking/traffic enforcement in a University setting. Ability to make judgmental decisions based on the situation and applicable regulation. Ability to communicate clearly and effectively using a two way radio, and face to face with customers. Effective interpersonal communication skills. Special Instructions to Applicants: To apply please submit a cover letter addressing each minimum qualification and any applicable preferred qualifications that you meet. Applicants must be currently authorized to work in the United States on a full-time basis. The University does not provide work visa sponsorship for this position. Closing Statement: Informed by its Catholic and Marianist mission, the University is committed to the dignity of every human being. Informed by this commitment, we seek to increase diversity in all of its forms, achieve fair outcomes, and model inclusion across our campus community. The University is committed to policies of affirmative action designed to increase the employment opportunities of individuals with disabilities and protected veterans in compliance with the Rehabilitation Act of 1973 and Vietnam Era Veterans' Readjustment Assistance Act of 1973.
    $26k-32k yearly est. 60d+ ago
  • Representative Payee Associate

    Hacc, Central Pennsylvania's Community College 3.9company rating

    Eatontown, NJ jobs

    Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey/Community Solutions Alliance, we put our heart and soul into everything we do. We are seeking a Representative Payee Associate to join our team. Location: Tinton Falls, NJ Work Hours: 8:30am-4:30pm M-F Rate: $19.23 - $21.15/Hour Essential Duties & Responsibilities: Banking & Financial Management Monitor client and resident deposits, balances, and outstanding payments daily and monthly. Process disbursements for bills (room and board, pharmacy, personal needs, vacation, etc.) and approve/load debit cards. Complete bank deposits via scan or in-person and participate in monthly bank reconciliations. Set up new accounts, create budgets, and assist program managers in tracking monthly expenses against income. Monitor accounts to ensure compliance with SSA resource limits and manage spend downs as needed. Benefits & Eligibility Complete applications, renewals, and updates for Social Security, Medicaid, SNAP, and other benefits. Ensure long-term care, SSI/SSDI, and Medicaid eligibility requirements are met. Report changes in income, resources, or eligibility status to SSA, County Assistance Office, Veterans Administration, and other agencies. Support beneficiaries with disability, updating reports and redetermination. Compliance, Reporting & Auditing Maintain accurate, up-to-date financial records in banking software and other accounting systems, retaining files per agency and regulatory standards. Prepare and submit required Representative Payee Reports and statistical data to SSA and other agencies. Calculate resident rent per state-mandated formulas, track rent schedules, and complete annual room & board agreements. Conduct annual financial reviews and audits using established tools, provide follow-up on deficiencies, and escalate compliance issues when needed. Send monthly reports to Program Directors on account balances, thresholds, and outstanding requests. Community & Staff Support Provide benefit information to authorized agencies serving beneficiaries. Build and maintain working relationships with SSA, Department of Public Assistance, County Assistance Office, and community resource agencies. Train new House Managers and program staff on resident account procedures, debit card use, and SNAP requirements. Attend ISP meetings and provide financial updates as requested. Serve as a liaison between beneficiaries, families, and program operations to ensure financial stability and compliance. General Administrative Duties Answer and return phone calls in a timely and professional manner. Open, review, and process mail related to beneficiary accounts. Maintain confidentiality and adhere to HIPAA, agency policies, and code of ethics. Perform other duties as assigned. Benefits Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including: Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support. Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions. DailyPay -- access your pay when you need it! On the Goga well-being platform, featuring self-care tools and resources. Access Care.com for backup childcare, elder care, and household services. Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP). Tuition reimbursement and educational partnerships. Employee discounts and savings programs on entertainment, travel, and lifestyle. Access to Pryor Online Learning for free online personal development classes. Learn more about our full benefits package - **************************************** About Merakey Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey. Merakey strictly follows a zero-tolerance policy for abuse. Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!
    $19.2-21.2 hourly 12h ago

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